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    Unit 7

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    Sarah Aulia
    The document discusses common everyday annoyances that frustrate people, such as automated checkout messages, finding a parking spot, people stopping abruptly on the sidewalk, issues with ATMs and cheque deposits, and unexpected item errors at self-checkout. It provides examples of scenarios involving these annoyances and asks how you would respond if they happened to you. It also includes a short vocabulary and personality matching exercise related to complaining.

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    Unit 7

    Uploaded by

    Sarah Aulia
    24 views2 pages
    The document discusses common everyday annoyances that frustrate people, such as automated checkout messages, finding a parking spot, people stopping abruptly on the sidewalk, issues with ATMs and cheque deposits, and unexpected item errors at self-checkout. It provides examples of scenarios involving these annoyances and asks how you would respond if they happened to you. It also includes a short vocabulary and personality matching exercise related to complaining.

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    unit 7

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    The document discusses common everyday annoyances that frustrate people, such as automated checkout messages, finding a parking spot, people stopping abruptly on the sidewalk, issues with ATMs and cheque deposits, and unexpected item errors at self-checkout. It provides examples of scenarios involving these annoyances and asks how you would respond if they happened to you. It also includes a short vocabulary and personality matching exercise related to complaining.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    24 views2 pages

    Unit 7

    Uploaded by

    Sarah Aulia
    The document discusses common everyday annoyances that frustrate people, such as automated checkout messages, finding a parking spot, people stopping abruptly on the sidewalk, issues with ATMs and cheque deposits, and unexpected item errors at self-checkout. It provides examples of scenarios involving these annoyances and asks how you would respond if they happened to you. It also includes a short vocabulary and personality matching exercise related to complaining.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    UNIT 7

    COMMUNICATION
    (THE ART OF COMPLAINING)

    Everyday Annoyances that Drive Us Completely Mad

    Sound familiar?! These are the dreaded words that blast out of automated checkout tills up
    and down the country. Annoying? You bet! And it's not the only daily irritant guaranteed to
    raise the stress levels of even the most laid-back individual...

    And breathe in…

    Imagine the scene. It’s a typical day. You wake up full of the joys and decide to invest in a
    spot of retail therapy. You drive into the car park, collect a ticket from the machine and
    successfully squeeze your car into the smallest (and only remaining) space which happens to
    be between two large concrete posts. Annoying? Oh yes. Especially when your car isn’t fitted
    with rear parking sensors.

    Not the time for a selfie…

    You head into town and are quickly confronted by another major irritation. The streets are
    crowded with shoppers and the store you require is at the other end of the high street.
    Weaving in and out, you’re only four shops away from the one you need when it happens.
    The person in front of you stops abruptly. But they’re not going into a shop, oh no. They’ve
    decided to take a selfie (and have a chat with their mate) just for the hell of it!

    (What’s your response if it happened to you? )

    Cheque it out…

    You move onto the bank. You need to cash a good old-fashioned cheque. Only, the queue is
    huge so you head to the paying-in machine. The one which quite clearly states it accepts
    cheques. So why is it, no matter how many times you try to glide the cheque into the machine
    it keeps spitting it out at you? It’s the wrong way round. It can’t recognize the handwriting. The
    amount’s wrong. You name it, it doesn’t like it and don’t even get us started on trying to feed
    actual monetary notes into the machine. No matter which way it goes in, it comes back out twice
    as fast. The Queen’s head, it seems, is just never the right way round!
    (What’s your response if it happened to you? )
    “Unexpected item in bagging area…”

    You move on to the supermarket. You’ve only got 5 items, so you head
    straight to the self- checkout. The first 3 items scan fine. But number 4
    proves much more troublesome. “Unexpected item in bagging area,” the
    mechanical voice booms. “Please remove item and wait for assistance.” It’s at
    this point that a queue has started to form behind you. Your face begins to
    turn an attractive shade of puce and you stand holding your loaf of bread
    getting more and more exasperated waiting for an assistant to hold some
    mystical key fob against the machine so you can continue.
    (What’s your response if it happened to you?
    _________________________________)
    https://www.lifedeathprizes.com/amazing-stuff/unexpected-item-bagging-
    area-2340

    A. Match the words below with its definitions


    1) Familiar (adj) a. face up to and deal with (a problem or difficult situation).
    2) Dread (v) b. suddenly and unexpectedly
    3) Squeeze (v) c. firmly press (something soft or yielding), typically with
    one's fingers.
    4) Confront (v) d. anticipate with great apprehension or fear
    5) Abruptly (adv) e. well known from long or close association

    B. Which of these descriptions fits you best? Give examples to support your
    answer.

     a silent sufferer = very rarely complain


     a calm, collected type = only complain if absolutely have to
     an activist = complain because it’s his/her right
     a whiner = always complain about everything

    Example:
     I think I’m an activist. For example, I always complain if someone smokes in
    front of me and
    the smoke irks me.
     I guess I must be a silent sufferer. I never complain to the people
    smoking near me even the smoke really annoys me.

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