Hpe Storeever Msl3040 Tape Libraries User and Service Guide

HPE StoreEver MSL3040 Tape Libraries
User and Service Guide
Abstract
This guide provides information on installing, configuring, upgrading, and troubleshooting the
library. This guide is intended for system administrators and other users who need physical
and functional knowledge of the library.
Part Number: Q6Q62-00029b

Published: February 2018
Edition: 3
© Copyright 2017, 2018 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
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herein.
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under vendor's standard commercial license.
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Enterprise has no control over and is not responsible for information outside the Hewlett Packard
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Contents
Overview.................................................................................................. 9
Front panel....................................................................................................................................9
Rear panel.................................................................................................................................. 10
USB ports.................................................................................................................................... 11
Tape drive back panels................................................................................................................11
LTO-6 Fibre Channel tape drive back panel.....................................................................11
LTO-6 SAS tape drive back panel.................................................................................... 12
LTO-7 and LTO-8 Fibre Channel tape drive back panel...................................................12
LTO-7 and LTO-8 SAS tape drive back panel.................................................................. 12
MSL3040 power supply LEDs.....................................................................................................13
Module and tape drive numbering.............................................................................................. 13
MSL3040 storage slots............................................................................................................... 13
Encryption................................................................................................................................... 14
HPE StoreEver 1/8 G2 Tape Autoloader and MSL Tape Libraries Encryption Kit ...........15
KMIP key manager integration.........................................................................................16
Data cartridges............................................................................................................................16
LTO-7 Type M media for LTO-8 drives............................................................................. 16
Guidelines for using and maintaining data cartridges...................................................... 17
Write-protecting data cartridges....................................................................................... 17
Read and write compatibility............................................................................................ 18
Supported media..............................................................................................................19
HPE Command View for Tape Libraries......................................................................................20
HPE StoreEver TapeAssure Advanced............................................................................20
HPE Data Verification.......................................................................................................21
Connecting cables for Data Verification........................................................................... 21
Path failover features.................................................................................................................. 22
Secure Manager......................................................................................................................... 24
Installing the library.............................................................................. 25

Planning the installation.............................................................................................................. 25
Location requirements......................................................................................................26
Module and rack layout guidelines...................................................................................26
FC connection information............................................................................................... 27
SAS connection information.............................................................................................27
Library partition guidelines............................................................................................... 29
Preparing the host.......................................................................................................................30
Unpacking the shipping containers............................................................................................. 30
Installing the shelves in the rack................................................................................................. 32
Installing the base module in the rack.........................................................................................34
Preparing the top and bottom modules.......................................................................................34
Moving the top cover plate............................................................................................... 35
Moving the bottom cover plate......................................................................................... 36
Installing the expansion modules in a rack................................................................................. 37
Aligning and connecting modules............................................................................................... 38
Installing optional power supplies............................................................................................... 39
Installing tape drives................................................................................................................... 40
Connecting the Fibre Channel cables.........................................................................................41
Connecting the SAS cable.......................................................................................................... 41
Powering on the library............................................................................................................... 42
Contents 3
Initiating the configuration wizard................................................................................................43
Verifying the host connections.................................................................................................... 43
Configuring the FC interface....................................................................................................... 43
Labeling tape cartridges..............................................................................................................44
Loading tape cartridges.............................................................................................................. 44
Verifying the installation.............................................................................................................. 44
Downloading product firmware.........................................................................................45
Configuring additional features................................................................................................... 45
Operating the library.............................................................................47

Library user interfaces................................................................................................................ 47
The MSL3040 RMI........................................................................................................... 47
The MSL3040 OCP..........................................................................................................47
MSL3040 OCP menu..................................................................................................................48
Logging in to the library...............................................................................................................50
Library users and roles.....................................................................................................50
The library RMI main screen.......................................................................................................51
Configuring the library.................................................................................................................54
Configuring the simplest configuration............................................................................. 54
Using the Initial Configuration Wizard.............................................................................. 56
Managing the library configuration................................................................................... 56
Managing the library date and and time...........................................................................58
Configuring media barcode compatibility checking.......................................................... 60
Using unlabeled media.....................................................................................................61
Managing license keys.....................................................................................................61
Configuring the RMI timeout............................................................................................ 61
Configuring the library network settings........................................................................... 62
Using the Configuration > Network Management screen.................................................62
Configuring remote logging.............................................................................................. 65
Configuring event notification parameters........................................................................66
Configuring tape drives.................................................................................................... 67
Enabling or disabling mailslots.........................................................................................69
Partition wizards...............................................................................................................69
Encryption configuration...................................................................................................76
MSL Encryption Kit configuration..................................................................................... 77
Using the KMIP wizard.....................................................................................................80
Configuring FIPS Support Mode...................................................................................... 81
Secure Mode....................................................................................................................83
Configuring local user accounts....................................................................................... 84
Configuring LDAP user accounts..................................................................................... 86
Configuring Command View for Tape Libraries integration.............................................. 88
Enabling Data Verification................................................................................................ 89
Preparing the library for Data Verification ....................................................................... 89
Configuring the library RMI...............................................................................................90
Secure Manager...............................................................................................................93
Maintaining the library.................................................................................................................97
Performing the system test...............................................................................................98
Performing the slot to slot test..........................................................................................98
Performing the element to element test........................................................................... 99
Performing the position test............................................................................................. 99
Performing the wellness test.......................................................................................... 100
Performing the robotic test............................................................................................. 100
Testing the front panel LEDs.......................................................................................... 101
Calibrating the front panel.............................................................................................. 101
Viewing log files..............................................................................................................101
4 Contents
Downloading log and trace files..................................................................................... 101
Managing library firmware..............................................................................................102
Managing drive firmware from the RMI.......................................................................... 103
Downloading a tape drive support ticket........................................................................ 103
Downloading a library support ticket.............................................................................. 104
Rebooting the library...................................................................................................... 104
Rebooting a tape drive................................................................................................... 104
Clearing drive reservations............................................................................................ 104
Controlling the UID LED.................................................................................................105
Moving the robotic assembly to the base module.......................................................... 105
Calibrating the library..................................................................................................... 105
Operating the library................................................................................................................. 106
MSL3040 storage slots.................................................................................................. 106
Moving media.................................................................................................................107
Opening a magazine from the RMI................................................................................ 107
Opening a magazine from the OCP............................................................................... 108
Cleaning a tape drive..................................................................................................... 108
Rescanning the cartridge inventory................................................................................109
Forcing a drive to eject a cartridge................................................................................. 110
Viewing status information........................................................................................................ 110
Viewing library and module status..................................................................................110
Viewing library or partition configuration settings........................................................... 113
Viewing drive status........................................................................................................114
Viewing network status...................................................................................................117
Command View TL status parameters........................................................................... 117
Viewing encryption status...............................................................................................118
Viewing Secure Manager status.....................................................................................118
Upgrading and servicing the library..................................................120

Identifying the failed component............................................................................................... 120
Powering off the library............................................................................................................. 120
Powering on the library............................................................................................................. 121
Unlocking the magazine from the RMI or OCP.........................................................................121
Unlocking a magazine with the manual release........................................................................122
Installing or replacing a tape drive............................................................................................ 123
Removing a drive bay cover...........................................................................................123
Removing a tape drive................................................................................................... 124
Installing the new tape drive...........................................................................................124
Verifying the tape drive installation.................................................................................125
Installing an expansion module.................................................................................................125
Planning the installation................................................................................................. 125
Moving a library cover plate........................................................................................... 126
Installing a module in the rack........................................................................................126
Installing optional components.......................................................................................126
Verifying the installation and configuration of a newly added module............................127
Installing or replacing a power supply.......................................................................................128
Removing a power supply..............................................................................................129
Removing a power supply bay cover............................................................................. 129
Installing the new power supply..................................................................................... 129
Powering on the library.................................................................................................. 130
Verifying the power supply installation .......................................................................... 131
Replacing a magazine.............................................................................................................. 131
Removing the tape cartridges........................................................................................ 131
Replacing the module controller board..................................................................................... 132
Powering off the library...................................................................................................132
Contents 5
Preparing to remove the controller board.......................................................................132
Removing a module controller board............................................................................. 133
Installing the new controller board................................................................................. 133
Completing the module controller replacement..............................................................134
Verifying the base or expansion module controller installation...................................... 134
Replacing the drive power board.............................................................................................. 135
Preparing to remove the drive power board...................................................................135
Removing the library or expansion controller and drive power boards.......................... 136
Installing the new drive power board..............................................................................137
Verifying the drive power board replacement.................................................................138
Replacing a module.................................................................................................................. 138
Removing the module cables.........................................................................................140
Removing the magazines...............................................................................................141
Removing the tape drives ............................................................................................. 141
Removing the power supplies........................................................................................ 142
Removing the module from the rack.............................................................................. 142
Moving library cover plates............................................................................................ 143
Replacing the module components and cables............................................................. 144
Verifying the base or expansion module replacement................................................... 144
Returning the damaged module.....................................................................................145
Replacing the center bezel....................................................................................................... 147
Gaining access to remove the front bezel......................................................................147
Removing the front bezel............................................................................................... 149
Installing the front bezel................................................................................................. 149
Reinstall the module in the library.................................................................................. 150
Verifying the center bezel replacement.......................................................................... 150
Replacing the robotic assembly and spooling mechanism....................................................... 151
Preparing to remove the robotic assembly and spooling mechanism............................153
Removing the robotic assembly and spooling mechanism from the base module........ 154
Installing the robotic assembly and spooling mechanism into the base module............156
Completing the robotic assembly and spooling mechanism installation........................ 158
Verifying the replacement procedure............................................................................. 159
Replacing the rack shelves....................................................................................................... 159
Removing the module cables.........................................................................................160
Removing the module from the rack.............................................................................. 160
Removing the rack shelves from the rack...................................................................... 160
Installing the shelves in the rack.................................................................................... 161
Installing the module in the rack.....................................................................................161
Aligning and connecting modules.................................................................................. 161
Installing the module cables and magazines................................................................. 161
Verifying the installation................................................................................................. 162
Troubleshooting tools, procedures, and information......................163

Library tests...............................................................................................................................163
Library & Tape Tools................................................................................................................. 163
Diagnosing problems with Library & Tape Tools............................................................ 164
L&TT support tickets...................................................................................................... 164
Generating an L&TT support ticket or report from L&TT................................................165
Downloading a support ticket from the library................................................................ 165
Viewing a support ticket with L&TT................................................................................ 166
Finding event information..........................................................................................................166
Fibre Channel connection problems......................................................................................... 166
6 Contents
Detection problems after installing a SAS drive........................................................................167
Operation problems.................................................................................................................. 169
The library does not power on........................................................................................170
No messages on the OCP............................................................................................. 171
Cartridge stuck in drive...................................................................................................171
Cartridge stuck in storage slot........................................................................................172
Cartridge incompatible with drive................................................................................... 172
Cannot read or write to data cartridge............................................................................172
The library reports an obstruction in a storage slot or does not see a data cartridge.... 173
The attention and cleaning LEDs are illuminated...........................................................173
A particular cartridge sets off the cleaning light..............................................................174
A cartridge recently imported from a different environment is causing issues............... 174
The attention LED is illuminated but the cleaning LED is not illuminated after a
cartridge load................................................................................................................. 174
The cleaning LED is illuminated after using a cleaning cartridge...................................174
A particular cartridge sets off the attention LED and possibly the cleaning LED........... 175
The library displays incorrect barcodes..........................................................................175
Cannot connect to the RMI............................................................................................ 175
Cannot load a cleaning cartridge................................................................................... 176
Performance problems..............................................................................................................176
Average file size............................................................................................................. 177
File storage system ....................................................................................................... 177
Connection from the backup server to the disk array.....................................................177
Backup/archive server....................................................................................................177
Backup/archive software and method............................................................................ 177
Connection from the archive/backup host server to the library...................................... 178
Data cartridges...............................................................................................................178
Tape drive read or write performance seems slow.........................................................178
Locking or unlocking the robotic assembly manually................................................................179
Returning the robotic assembly to the base module.................................................................179
Returning the robotic assembly to the base module when the robotic assembly is
stopped in an expansion module that is near the base module or is stopped directly
between two modules.................................................................................................... 180
Returning the robotic assembly to the base module when the robotic assembly is
stopped in an expansion module that is not near the base module or it cannot move
vertically......................................................................................................................... 181
Clearing obstructions from the library....................................................................................... 182
Library shipping procedures............................................................. 184

Shipping a library in a rack with the original packaging............................................................ 185
Shipping a library that was field-installed in a square-hole rack............................................... 188
Shipping a module outside of a rack.........................................................................................190
Websites.............................................................................................. 193
HPE StoreEver library websites................................................................................................193
Support and other resources.............................................................194

Accessing Hewlett Packard Enterprise Support....................................................................... 194
Accessing updates....................................................................................................................194
Customer self repair..................................................................................................................195
Remote support........................................................................................................................ 195
Warranty information.................................................................................................................195
Regulatory information..............................................................................................................196
Contents 7
Documentation feedback.......................................................................................................... 196
Event codes......................................................................................... 197

Error events...............................................................................................................................197
Warning events......................................................................................................................... 215
Configuration change events.................................................................................................... 232
Informational events..................................................................................................................235
Technical specifications.....................................................................238
Physical specifications.............................................................................................................. 238
Environmental specifications.................................................................................................... 238
Electrical specifications.............................................................................................................239
Regulatory specifications.......................................................................................................... 239
Regulatory compliance identification numbers......................................................................... 240
Default and restore defaults settings........................................................................................ 240
8 Contents
Overview
WARNING:
Only personnel with technical and product safety training (referred to as users in this document)
may have access to or operate the HPE StoreEver MSL3040 Tape Library.
• Read all documentation and procedures before installing or operating the library.
• Install the library in a computer rack and verify that the front and rear doors are secure before
operating the tape library.
• Do not insert any tools or any part of your body into the tape library while it is operating.
The MSL3040 Tape Library provides a compact, high-capacity, low-cost solution for simple, unattended
data backup. This unique design houses 32 or 40 tape cartridges in each 3U module, with easy access to
tape cartridges through mailslots. The library is customer expandable with expansion modules and
exchangeable tape drives.
All library installations begin with a 3U base module, which has capacity for 32 tape cartridges and up to
three half-height LTO tape drives. The library is expandable with 3U expansion modules. Each expansion
module adds capacity for 40 tape cartridges and up to three LTO tape drives. Up to six expansion
modules can be added to the base module, for a maximum library capacity of 272 tape cartridges and 21
half-height tape drives.
The library is compatible with most operating systems. However, the library requires either direct support
from the operating system or a compatible backup application to take advantage of its many features.
To verify the compatibility of backup applications, HBAs, and other components, see the HPE Data
Availability, Protection and Retention Compatibility Matrix at:
http://hpe.com/storage/DAPRcompatibility
Front panel
1 2 3 4 5 6
14 13 12 11 10 9 8 7
1 Left magazine
2 Operator control panel (OCP) display Base module only
3 Navigation button - Left Base module only
4 Navigation button – Up Base module only
Table Continued
Overview 9
5 Navigation button – Right Base module only
6 Right magazine and mailslot access

7 Enter button Base module only
8 Right magazine release button
9 Navigation button – Down Base module only
10 USB port Base module only
11 Back/Return button Base module only
12 OCP LEDs, left to right Base module only
• Ready, green
• Unit identification (UID), blue
• Clean, amber
• Attention, amber
• Error, amber
13 Power button Base module only

14 Left magazine release button
Rear panel
1 2 3 4 5 6 8 7 9
11 10
1 Power supply bay 1

2 Power supply bay 2
3 Half-height tape drive bays
4 Lower expansion module connection port
5 Ethernet MGMT - used for the RMI connection Base module only
6 Ethernet DIAG - used for the CVTL Data Verification connection Base module only
7 USB port Base module only
8 Upper expansion module connection port
Table Continued
10 Rear panel
9 Module alignment mechanism
10 Module controller LEDs, from top to bottom:
• Health status, green

• Error, amber
• Unit identifier (UID), blue
11 Product serial number tag location
USB ports
The library has two USB ports — one on the OCP and one on the back panel. You can update firmware,
save or restore configuration settings, or download support tickets with a USB thumb drive in either USB
port.
The encryption kit token, which is part of the MSL Encryption Kit, is fully functional in both USB ports.
Tape drive back panels

LTO-6 Fibre Channel tape drive back panel
1 2 3 4
1. Tape drive Ethernet port

2. FC port A
3. FC port B
4. Tape drive power LED, green
USB ports 11
LTO-6 SAS tape drive back panel
1 2 3 4

2. SAS port A
3. SAS port B
LTO-7 and LTO-8 Fibre Channel tape drive back panel
1 2 3 4

2. FC port A
3. FC port B
LTO-7 and LTO-8 SAS tape drive back panel
1 2 3 4
12 LTO-6 SAS tape drive back panel

2. SAS port A
3. SAS port B
MSL3040 power supply LEDs

1 2
LED color Description

1 Green Module is powered on.
2 White AC power is connected.
Module and tape drive numbering

Modules and tape drives are numbered from the bottom of the library up, starting with the number one.
Example module numbering Example tape drive numbering

Module 3 Drive 5
(empty)
Drive 4
Module 2 (empty)
Drive 3
(empty)
Module 1 (empty)
Drive 2
Drive 1
MSL3040 storage slots

Each MSL3040 module has two magazines of storage slots that can be removed from the front of the
library. Each magazine has 20 storage slots for tape cartridges.
The following illustration shows the slot numbers for all of the slots in the magazines.
The mailslot is in the right magazine. When enabled, the mailslot takes the place of storage slots 36-40.
MSL3040 power supply LEDs 13

25
30
35
40
20 21
15 26
10 31
5 36
16
11 25
6 30
1 35
MS5
21
26
31
MS1
Figure 1: Storage slot and mailslot numbering
The robot cannot access the lowest row of storage slots in the library. If the library only has a base
module, the library will have 32 storage slots. Each expansion module adds 40 storage slots.
Figure 2: The lowest row of storage slots in the library are inaccessible to the robot.
If an expansion module is installed below the base module, the inaccessible storage slots will be in the
lowest expansion module and all of the storage slots in the base module will be accessible.
The numbers associated with the inaccessible storage slots are not used. For example, storage slots 1
and 6, and mailslot MS1 are not visible in the RMI.
IMPORTANT:
Do not install cartridges in any of the eight lowest storage slots in the library. If the library detects
cartridges in the eight lowest slots, it will mark them as inaccessible and will not use them for
backup operations.
Encryption
Encryption protects data from unauthorized access and use. The data is changed into a form that can
only be read with the key used to encrypt the data.
The LTO-4 and later generation tape drives can encrypt data while writing, and decrypt data when
reading. Hardware-based data encryption can be used with or without compression while maintaining the
full speed and capacity of the tape drive and media. LTO tape drives use the 256-bit version of the
industry-standard AES encrypting algorithm to protect your data.
To use the tape drive hardware-based encryption feature, you need all the following:
• The “HPE 1/8 G2 Tape Autoloader and MSL Tape Libraries Encryption Kit” or a supported key server
or a backup application that supports hardware-based data encryption.
• The KMIP feature license when using a KMIP key manager.
• LTO-4 or later generation media. The tape drive will not encrypt data when writing to LTO-3 or earlier
generation media.
14 Encryption
The tape drives can read encrypted data from and write encrypted data to some earlier generation media.
The following table shows backward compatibility for encrypted data.
Table 1: Read and write compatibility for encrypted data
Media LTO-6 drive LTO-7 drive LTO-8 drive

LTO-4 media (encrypted Read only with Incompatible Incompatible
data) encryption key
LTO-5 media (encrypted Read/Write with Read only with Incompatible
data) encryption key encryption key
LTO-6 media (encrypted Read/Write with Read/Write with Incompatible
LTO-7 media (encrypted Incompatible Read/Write with Read/Write with
LTO-8 media (encrypted Incompatible Incompatible Read/Write with
data) encryption key
Your company policy will determine when to use encryption. For example, encryption might be mandatory
for company confidential and financial data, but not for personal data. Company policy will also define
how encryption keys are generated and managed. Backup applications that support encryption will
generate a key for you.
HPE StoreEver 1/8 G2 Tape Autoloader and MSL Tape Libraries Encryption
Kit
The encryption kit provides secure generation and storage of encryption keys. The encryption kit can be
used with any StoreEver 1/8 G2 Tape Autoloader or MSL2024, MSL3040, MSL4048, and MSL6480 Tape
Library with at least one LTO-4 or later generation tape drive.
The encryption kit supports your manual security policies and procedures by providing secure storage for
encryption keys. Access to the key server tokens and their backup files is protected with user-specified
passwords. You will need to create processes to protect the tokens and secure the passwords.
Before enabling the encryption kit, verify that the library is running the most current firmware to ensure
compatibility between the token and library.
To use the encryption kit, insert a key server token in the USB port on the back of the library and then
enable the encryption kit and configure the token from the RMI.
IMPORTANT:
When encryption is enabled with the encryption kit, the library will not use encryption keys from
other sources, such as a key management system or application software. Disable encryption in
applications writing to the library when encryption is enabled with the encryption kit. Applications
that attempt to control encryption while encryption is enabled with the encryption kit will not be able
to do so, which can cause backups or other write operations to fail.
For information about configuring and using the encryption kit, see the encryption kit user guide, which is
available from the Hewlett Packard Enterprise Information Library at http://www.hpe.com/info/storage/
docs.
HPE StoreEver 1/8 G2 Tape Autoloader and MSL Tape Libraries Encryption Kit
15
KMIP key manager integration
The library supports integration with encryption key management servers using the KMIP standard.
These key management servers support sharing encryption keys with different tape libraries, which can
be in different physical locations.
Table 2: KMIP licenses
Part number License description

Q8K98A HPE StoreEver MSL3040 KMIP Key Manager LTU
Q8K98AAE HPE StoreEver MSL3040 KMIP Key Manager E-LTU
Use the Expert Partition Wizard to configure the use of a key manager. The library supports the use of
one key manager type at a time. You can enable the configured key manager independently for each
partition.
Data cartridges
LTO-3 and later generation tape drives support both rewritable and WORM data cartridges.
• Rewritable data cartridges are useful when you want to erase or overwrite the existing data, such as
making periodic backups or transferring data between libraries in different physical locations.
• WORM data cartridges protect data from accidental or malicious alteration of the data on the cartridge.
An application can append data after the existing data to use the full capacity of the data cartridge, but
cannot erase or overwrite the data on the cartridge. WORM data cartridges can be identified by their
distinctive, two-tone cartridge color.
To determine whether your backup or archive software application supports WORM cartridges, see the
Storage Media website: http://www.hpe.com/info/storagemedia.
LTO-7 Type M media for LTO-8 drives

The library supports LTO-7 cartridges initialized as Type M media in LTO-8 tape drives. See the library
firmware release notes for specific library firmware revisions that support LTO-7 Type M media.
Important notes for LTO-7 Type M media:
• When a new, unused LTO-7 cartridge has an ‘M8’ bar code label applied, it can be initialized as LTO-7
Type M media.
• Once an LTO-7 cartridge has been initialized to LTO-7 Type M media, the format is irreversible. Do not
place an 'M8' bar code on an LTO-7 cartridge that has been previously used in an LTO-7 drive. A used
LTO-7 cartridge cannot be initialized as LTO-7 Type M media, even in an LTO-8 drive.
• LTO-7 Type M media provides up to 9 TB native capacity, instead of the 6 TB specified for LTO-7. As
such, LTO-7 Type M media can provide up to 22.5 TB with 2.5:1 compression (depending on the data
being compressed.)
• LTO-7 Type M media support regular LTO features, including encryption, LTFS, and compression.
• LTO-7 Type M media are only compatible with LTO-8 tape drives. They are not compatible with LTO-7
drives and will not be compatible with LTO-9 drives.
For more information about LTO-7 Type M media, see http://www.hpe.com/storage/storagemedia.
16 KMIP key manager integration

Guidelines for using and maintaining data cartridges
CAUTION:
Do not degauss LTO data cartridges! The data cartridges are prerecorded with a magnetic servo
signal, which is required to use the cartridges with LTO tape drives. Keep magnetically charged
objects away from data cartridges.
To ensure the longest possible life for your data cartridges, follow these guidelines:
• Use only data cartridges designated for your library.

• Clean the tape drive when the Clean LED is illuminated.
CAUTION:
Use only Ultrium universal cleaning cartridges.
• Do not drop a cartridge. Excessive shock can damage the internal contents of the cartridge or the
cartridge case itself, making the cartridge unusable.
• Do not expose data cartridges to direct sunlight or sources of heat, including portable heaters and
heating ducts.
• The operating temperature range for the library is 10ºC to 35ºC. The data cartridge storage
temperature range is 16ºC to 32ºC in a dust-free environment in which relative humidity is between
20% and 80% percent (noncondensing). For archival storage requirements, see the data cartridge
specifications.
• If the data cartridge has been exposed to temperatures outside the specified ranges, stabilize the
cartridge at room temperature for the same length of time it was exposed to extreme temperatures, or
for 24 hours, whichever is less.
• Do not place data cartridges near sources of electromagnetic energy or strong magnetic fields such as
computer monitors, electric motors, speakers, or x-ray equipment. Exposure to electromagnetic
energy or magnetic fields can destroy data and the embedded servo code written on the media by the
cartridge manufacturer, which can render the cartridge unusable.
• Place identification labels only in the designated area on the cartridge.
Write-protecting data cartridges

All rewritable data cartridges have a write-protect switch to prevent accidental erasure or overwriting of
data. Before loading a cartridge into the library, make sure the write-protect switch on the front of the
cartridge is in the desired position.
Procedure
1. Slide the switch to the left to allow the library to write data to the cartridge.
Guidelines for using and maintaining data cartridges 17

1. Write-protect switch in the unlocked position
2. Write-protect switch in the locked position
3. Write-protect switch
4. Barcode label
5. Directional arrow. Insert the cartridge into the magazine with the arrow pointing into the
storage slot.
2. Slide the switch to the right to write-protect the cartridge. An indicator, such as a red mark or small
padlock, indicates that the cartridge is write-protected.
Read and write compatibility

Hewlett Packard Enterprise Ultrium data cartridges are fully supported and compatible with all Ultrium
tape products. Because Hewlett Packard Enterprise Ultrium media is Ultrium logo compliant, it can be
used with any other tape drive that bears the Ultrium logo.
LTO-6 drive LTO-7 drive LTO-8 drive

LTO-1 media Incompatible Incompatible Incompatible
LTO-4 media — unencrypted Read only Incompatible Incompatible
LTO-4 media — encrypted Read only with Incompatible Incompatible
encryption key
LTO-5 media — unencrypted Read/Write Read only Incompatible
LTO-5 media — encrypted Read/Write with Read only with Incompatible
encryption key encryption key
LTO-6 media — unencrypted Read/Write Read/Write Incompatible
LTO-6 media — encrypted Read/Write with Read/Write with Incompatible
LTO-7 media — unencrypted Incompatible Read/Write Read/Write
LTO-7 media — encrypted Incompatible Read/Write with Read/Write with
Table Continued
18 Read and write compatibility

LTO-6 drive LTO-7 drive LTO-8 drive
LTO-7 Type M media — unencrypted Incompatible Incompatible Read/Write
LTO-7 Type M media — encrypted Incompatible Incompatible Read/Write with
encryption key
LTO-8 media — unencrypted Incompatible Incompatible Read/Write
LTO-8 media — encrypted Incompatible Incompatible Read/Write with
encryption key
Supported media
Use Hewlett Packard Enterprise storage media to prolong the life of the library and tape drives. To learn
more about, or to purchase media, see: http://www.hpe.com/storage/storagemedia
Table 3: Cleaning cartridge for all supported tape drives
Cartridge type Part number

HPE Ultrium universal cleaning cartridge (50 cleans), orange C7978A
Table 4: LTO-4 data cartridges

HPE LTO-4 Ultrium 1.6TB RW Data Cartridge, green C7974A
HPE LTO-4 Ultrium 1.6TB WORM Data Cartridge, two-tone (green and gray) C7974W

HPE LTO-5 Ultrium 3 TB RW Data Cartridge, blue C7975A
HPE LTO-5 Ultrium 3 TB WORM Data Cartridge, two-tone (blue and gray) C7975W

HPE LTO-6 Ultrium 6.25 TB MP RW Data Tape, purple C7976A
HPE LTO-6 Ultrium 6.25 TB BaFe RW Data Tape, purple C7976B
HPE LTO-6 Ultrium 6.25 TB MP WORM Data Tape, two-tone (purple and gray) C7976W
HPE LTO-6 Ultrium 6.25 TB BaFe WORM Data Tape, two-tone (purple and C7976BW
gray)

HPE LTO-7 Ultrium 15 TB RW Data Tape, blue C7977A
HPE LTO-7 Ultrium 15 TB WORM Data Tape, two-tone (blue and gray) C7977W
Supported media 19
Table 8: LTO-7 Type M media for LTO-8 drives

HPE LTO-7 Ultrium Type M 22.5 TB RW Custom Labeled Data Cartridges (20 Q2078ML
pack)
HPE LTO-7 Ultrium Type M 22.5 TB RW Non-Custom Labeled Data Cartridges Q2078MN
(20 pack)

HPE LTO-8 Ultrium 30 TB RW Data Tape, green Q2078A
HPE LTO-8 Ultrium 30 TB WORM Data Tape, two-tone (green and gray) Q2078W
HPE Command View for Tape Libraries

HPE Command View for Tape Libraries (CVTL) is a single pane of glass management platform for users
to manage, monitor, and configure all their tape libraries through a single console. It saves time by
performing daily management and troubleshooting tasks from one location. CVTL also provides remote
management, diagnostics, and configuration for all MSL Tape Libraries located across the room or across
the globe.
Key features:
• View health summaries for the entire library environment

• View library and autoloader utilization by slots, media, and drives
• Search for media by barcode label
• Upgrade firmware for all libraries in an entire library environment
• View persistent event logs and drive support tickets for an entire library environment
Command View for Tape Libraries is also the centralized location for TapeAssure Advanced and Data
Verification functionality. For more information, see http://www.hpe.com/support/cvtl.
For information on installing and using CVTL, see the HPE StoreEver Interface Manager and Command
View for Tape Libraries user guide, available from the Hewlett Packard Enterprise website at http://
www.hpe.com/support/cvtl.
Command View for Tape Libraries support is included in all MSL3040 library firmware. To find and
download the most up-to-date firmware revision, visit the Hewlett Packard Enterprise support website at
http://www.hpe.com/support/hpesc.
HPE StoreEver TapeAssure Advanced

The MSL3040 is available with HPE StoreEver TapeAssure Advanced - analytics software with
automated, predictive monitoring of health and performance of tape drives and cartridges. TapeAssure
Advanced reporting and analysis features allow users to get the most out of their investment by knowing
how their library is being used. HPE StoreEver TapeAssure Advanced Software is fully integrated with
HPE StoreEver Command View for Tape Libraries, providing an intuitive, easy-to-use dashboard for
analysis of performance, health, and utilization of tape drives and cartridges.
TapeAssure Advanced analytics features use predictive forecasting to anticipate the likelihood of
bottlenecks, failures, and load balancing issues in the tape library environment. Analysis of drive and tape
utilization helps users understand available capacity and performance which helps to plan.
20 HPE Command View for Tape Libraries

For more information about TapeAssure Advanced, see: http://www.hpe.com/storage/tapeassure
NOTE:
HPE StoreEver TapeAssure Advanced Software is licensed by tape library; one license is required for
each tape library
HPE Data Verification

HPE StoreEver Data Verification Software proactively validates and scans, nondisruptively, the quality of
data stored on LTO tape cartridges. Ensure that critical business data can be restored when needed by
scanning and validating infrequently accessed tapes.
StoreEver Data Verification Software is fully integrated into the HPE StoreEver Command View for Tape
Libraries Software. This integration provides a single-pane-of-glass management platform.
Key features:
• Scan infrequently accessed LTO tapes to verify health of tape cartridges as well as the data stored on
those tapes.
• Improve reliability and reduce the risk of restore failure.
• Scanning without interrupting host applications.
• Protect all tape cartridges, active and vaulted archived media, with the same license (per 100 cartridge
slots).
• Receive advanced notification for needed media migration.
• Fully integrated with Command View for Tape Libraries.
Business benefits
• Ensures that critical business data can be restored when most needed.
• High Availability - No impact to backup operations.
• Ease of Use - Single license for 100 cartridge slots.
• Save Money - Migrate data only when necessary.
HPE StoreEver Data Verification Software is only supported and licensed on the MSL3040 and MSL6480
tape libraries. One license is required per 100 cartridge slots.
For more information about Data Verification, see http://www.hpe.com/storage/dataverification.
Connecting cables for Data Verification

To configure the library for Data Verification, create a private network for the library and the tape drives
that will be used for Data Verification.
Procedure
1. If necessary, install a switch with enough Ethernet ports for the library and the tape drives that will be
used for Data Verification.
For example, if two tape drives will be used for Data Verification, the switch must have at least three
available ports.
2. Using an Ethernet cable, connect the library DIAG port to the switch.
HPE Data Verification 21

1 2
1. Tape drive Ethernet ports are connected to the private network for the Data Verification feature.
2. Library DIAG port is connected to the private network for the Data Verification feature.
3. Library Ethernet port is connected to the site LAN to provide user access through the RMI.
3. Using Ethernet cables, connect each tape drive that will be used for Data Verification to the switch.
4. Regardless of whether you are using a dedicated switch or a VLAN for the data verification network,
ensure that only the drive Ethernet ports and the DIAG port are connected to the private network, and
that no other hosts or devices are sharing the network.
5. Verify that the tape drive SAS or FC ports are NOT connected.
Path failover features

The library supports data path failover and control path failover with LTO-6 and later generation tape
drives.
• Data path failover—Both tape drive ports are connected to the SAN. Only one of the ports is used at
any one time and the second port is a standby port. When a link failure on the active port is detected,
the second port is used. Data path failover requires a dual-port drive.
• Control path failover—Depending on the drive, one or both ports on the control path drive are
configured to present a path to the library controller and a second drive is configured as a standby
library control path drive.
Path failover implementations

Path failover uses features built into the library and tape drive firmware and also use operating system
drivers. The library supports two path failover implementations, which are presented in the library user
interface as:
• Advanced failover
◦ Is only supported with LTO-6 FC tape drives.

◦ Requires host driver features, along with tape drive and library firmware features.
◦ Manages multiple paths across multiple SANs, presents a single drive or library path to
applications, and transfers commands automatically to the new path if the original path is lost.
22 Path failover features

◦ The transfer to the failover path is invisible to most applications, avoiding the need for user
intervention.
◦ Requires the LTO-6 failover license.
• LTO-7+ failover
◦ Is only supported with LTO-7 and later generation FC tape drives.

◦ Requires host driver features, along with tape drive and library firmware features.
◦ Manages multiple paths across multiple SANs, presents a single drive or library path to
applications, and transfers commands automatically to the new path if the original path is lost.
◦ The transfer to the failover path is invisible to most applications, avoiding the need for user
intervention.
◦ Requires the LTO-7+ failover license.
Path failover feature licensing

Failover features are licensed and can only be enabled after the applicable license has been added to the
library.
• LTO-6 High Availability path failover: Separate licenses are available for control path failover and data
path failover.
• LTO-7+ failover: A single license supports both control path failover and data path failover.
Path failover licenses
Table 10: Failover licenses for LTO-6 drives
Part number License name

Q8K96A HPE StoreEver High Availability MSL3040 LTO-6 Control Path Failover LTU
Q8K96AAE HPE StoreEver High Availability MSL3040 LTO-6 Control Path Failover E-LTU
Q8K97A HPE StoreEver High Availability MSL3040 LTO-6 Data Path Failover LTU
Q8K97AAE HPE StoreEver High Availability MSL3040 LTO-6 Data Path Failover E-LTU
Table 11: Failover licenses for LTO-7 and later generation drives
Part number License name

Q8L00A HPE StoreEver MSL3040 LTO-7+ Path Failover LTU
Q8L00AAE HPE StoreEver MSL3040 LTO-7+ Path Failover E-LTU
Path failover configuration and status

Control path and data path failover are configured and enabled with the expert partition wizard.
Control path failover is configured independently for each partition. The configuration settings are
displayed on the Status > Partition Map > Configuration Status screen.
Data path failover is configured for a tape drive. The configuration settings are displayed in the Status >
Drive Status screen.
Overview 23
Failover documentation
HPE StoreEver Tape Libraries LTO-5 and LTO-6 Failover User Guide and the HPE StoreEver Tape
Libraries LTO-7+ Failover User Guide on the Hewlett Packard Enterprise website at http://
www.hpe.com/info/msl.
Secure Manager
With Secure Manager, you can configure hosts and drives into access control groups that are managed
by the library. With Secure Manager enabled, the drives are not visible to hosts that are logged in to the
SAN and so the host will not see the drives by default. For the host to see a drive, the host must be
configured into an access control group with the drive.
Secure Manager only supports FC drives; SAS drives are not supported. The RMI displays unsupported
drives with gray text. The only Secure Manager function you can perform on the unsupported items is to
change the name of a SAS host.
To use Secure Manager, you must understand your FC environment and which hosts to group with which
drives. Once Secure Manager is enabled, you will not see drives or libraries from hosts that are outside
their group. Without Secure Manager enabled, a host will see a drive as soon as the link is up.
Secure Manager is a licensed feature and can only be enabled after the license has been added to the
library.
Table 12: Secure Manager licenses
Part number Description

Q8K99A HPE StoreEver MSL3040 Secure Manager LTU
Q8K99AAE HPE StoreEver MSL3040 Secure Manager E-LTU
24 Secure Manager
Installing the library
WARNING:
Each library module weighs 20 kg (44 lb) without media or tape drives and at least 35 kg (77 lb) with
media (40 cartridges) and three tape drives. When moving the library, to reduce the risk of personal
injury or damage to the device:
• Observe local health and safety requirements and guidelines for manual material handling.
• Remove all tapes to reduce the overall weight of the device and to prevent cartridges from falling
into the robotic path and damaging the library. Keep the cartridges organized so they can be
returned to the same locations.
• Obtain adequate assistance to lift and stabilize the device during installation or removal.
WARNING:
When placing the library into a rack, to reduce the risk of personal injury or damage to equipment:
• Extend the rack leveling jacks to the floor.

• Ensure that the full weight of the rack rests on the leveling jacks.
• Install the rack stabilizer kit on the rack.
• Extend only one rack component at a time. Racks may become unstable if more than one
component is extended.
CAUTION:
Slide/rail mounted equipment is not to be used as a shelf or a work space.
IMPORTANT:
Verify that the rack is level front to back and side to side before installing a module into the rack.
Racks that are not level can prevent the modules from aligning properly.
Tools required:
Small flat head and #1 Phillips screwdrivers
Planning the installation

Procedure
1. Choose a location for the library.

Location requirements
2. Plan the rack layout.
Module and rack layout guidelines
3. Plan the SAS or Fibre Channel configuration and obtain the necessary cables.
Installing the library 25

• FC connection information
• SAS connection information
4. Library partition guidelines
Location requirements
The library must be installed in a supported rack on the provided rack shelves. Select a location with
access to the host server that meets the location requirements.
Table 13: Location requirements
Criteria Definition
Rack requirements HPE G2 Enterprise Series, Enterprise Series, G2 Advanced Series,

Advanced Series, Standard Series, and other HPE square hole or round
hole racks
Rack space requirements 3U for the base module and 3U for each expansion module
Room temperature 10-35º C (50-95º F) for the tape library. Some tape drives have a more
limited temperature range when operating at high altitudes. Verify the tape
drive operating requirements before installing a tape drive in a high altitude
environment.
Power source
• AC power voltage: 100-240 VAC
• Line frequency: 50-60 Hz
• Library located near AC outlet(s)
The AC power cord is the library’s main AC disconnect device and must be
easily accessible at all times.
Air quality
• Place the library in an area with minimal sources of particulate
contamination.
• Avoid areas near frequently used doors and walkways, stacks of
supplies that collect dust, printers, and smoke-filled rooms.
• Excessive dust and debris can damage tapes and tape drives.
Humidity 20-80 percent RH non-condensing
Module and rack layout guidelines

When possible, install the base module near the middle of the rack at a convenient height for viewing and
operating the OCP and accessing the mailslot.
The library supports up to 3 expansion modules above and 3 expansion modules below the base module,
for a total of 7 modules. Each module occupies 3U.
For maximum library expansion, install the base module as the centered module of the rack, allowing 9U
above the top of the base module and 9U below the bottom of the base module.
26 Location requirements
If the library will be sharing the rack with other equipment, place heavy devices, such as disk arrays, in
the bottom of the rack to reduce the chance of the rack tipping.
FC connection information
Connect the FC tape drive directly to the server with an HBA or indirectly through a SAN with an FC
switch.
Table 14: FC drive interface speeds
LTO generation Supported speeds

LTO-6, LTO-7, LTO-8 2 Gb, 4 Gb, 8 Gb
Most supported tape drives have two FC ports. Only one port can be used at a time, but both ports can
be connected for path failover or with software that supports multipath. If you are using only one port, you
can use either port. Path failover is a licensed library feature.
Direct connection
The host must have a 2 Gb, 4 Gb, 8 Gb, or 16 Gb FC HBA. A 4 Gb HBA is recommended for LTO-4 tape
drives. An 8 Gb or faster HBA is recommended for LTO-5 and later generation tape drives. To verify that
an HBA is supported on your server and qualified for the tape drive, see the DAPR compatibility matrix at:
http://www.hpe.com/storage/DAPRcompatibility
A server that has FC-attached hard drives performs best with at least two FC ports. Using the same FC
port for disk and tape drive access can cause performance degradation.
SAN connection
All switches between the host and the tape drive must be of the appropriate type. A 2 Gb switch in the
path might cause performance degradation when backing up highly compressible data.
Configure zoning on the FC switch so that only the backup servers can access the tape drive. For more
information, see the switch documentation.
Cable requirements
An FC cable is required for each FC port you plan to use. The tape drive has an LC-style connector. The
maximum cable length is based on the tape drive and external cable type.
Cable type 2 Gb 4 Gb 8 Gb
OM2 0.5 – 300 m 0.5 – 150 m Not supported
OM3, OM4 0.5 – 500 m 0.5 – 380 m 0.5 – 150 m
SAS connection information

The server must have a SAS host bus adapter with an external connector.
Table 15: SAS drive interface speeds
LTO generation Supported speeds
LTO-6, LTO-7, LTO-8 1.5 Gb, 3 Gb, 6 Gb
The library uses two SCSI logical unit numbers (LUNs) and requires an HBA with multiple LUN support.
Most Hewlett Packard Enterprise SAS RAID controllers support tape devices; many other SAS RAID
FC connection information 27
controllers do not support tape devices. To verify the specifications of your HBA or find a list of compatible
HBAs, see the DAPR compatibility matrix: http://www.hpe.com/storage/DAPRcompatibility
CAUTION:
Do not connect the library to a SAS RAID controller unless the DAPR compatibility matrix shows
that the controller is qualified with the library. The server might not be able to boot when the library
is connected to an unsupported SAS RAID controller.
About SAS
SAS is a computer bus technology for transferring data to and from storage devices, including disk drives
and tape drives. SAS-1, which is used for LTO-4 tape drives, is designed to transfer data at 3 Gb/s.
SAS-2, which is used for LTO-6 and later generation tape drives, is designed to transfer data at 6 Gb/s.
CAUTION:
Reliable data transfer requires high-quality cables and connections.
• Always verify that the SAS cable is rated for the data transfer speed of the HBA and tape drive.
• Do not use adapters or converters between the HBA and the tape drive. SAS signal rates require
clean connections and a minimum number of connections between the HBA and the tape drive.
• SAS cables described as "equalized" might not support 6 Gb/s data rates. Do not use equalized
cables with LTO-6 or later generation tape drives unless these cables are verified for 6 Gb/s data
rates.
• For optimal performance, only use cables of the length specified as qualified for your products.
Do not use a SAS cable longer than 6 meters.
Cable requirements
SAS uses serial connections, with a direct connection between the host server and each of the storage
devices. This method eliminates the need to configure SCSI buses and assign SCSI IDs, as is required
for parallel SCSI devices.
Most SAS HBA ports have four SAS channels. A tape drive uses one channel, so each HBA port can
support up to four tape drives. You can use a cable with one connector on each end, but only one channel
will be used. The SAS fanout cable recommended for use with the library can connect up to four SAS
tape drives to a single SAS HBA port.
Figure 3: Example SAS fanout cable
Connectors
The host end of the cable must have the same type of connector as the HBA external SAS port.
28 Installing the library

The tape drive has a mini-SAS connector. The connector is keyed in location 4, which is the standard
location for end devices. If you use a cable other than the one recommended for use with the product,
verify that it is keyed in location 4.
CAUTION:
Mini SAS connectors are keyed. Do not force a SAS cable mini-SAS connector into the tape drive
mini-SAS port because it might be keyed differently.
World Wide identifiers

A unique identifier called a World Wide Name (WWN) or World Wide Identifier (WWID) identifies a SAS
tape drive. The library assigns the World Wide identifier to the drive bay. When a tape drive is replaced,
the World Wide identifier is reassigned to the new tape drive.
The operating system tracks the World Wide identifier for the drive on each HBA channel. Each of the
drive connectors on a fanout cable is associated with an HBA channel. Once a drive has been connected,
keep it on the same channel to retain the association between the HBA channel and World Wide
identifier.
Library partition guidelines

Partition constraints
The library has a flexible partitioning scheme with the following constraints:
• Each partition must have at least one tape drive. One tape drive in each partition hosts the library LUN
for the partition.
• The maximum number of partitions is 21.
• Magazine slots are allocated to partitions in four- or five-slot groups, depending on whether the
magazine slots are located in the bottom module or not.
• Mailslots must be enabled for a module before they can be allocated to a partition.
A partition does not need to have a mailslot. If a partition does not have a mailslot, the magazine must
be accessed to import or export cartridges. Opening a magazine takes the library off line.
Although the mailslot magazine is shared between partitions, the mailslot elements are assigned
individually to partitions.
Partition wizards
Wizards guide you through the partition configuration process. The wizards are only accessible from the
RMI.
• Basic Partition Wizard – You specify the number of partitions. The wizard removes the current
partition configuration and assigns the drives and storage slots as evenly as possible to the partitions.
Any extra drives or slots are assigned to the first partition.
Use the Basic Partition Wizard to configure partitions that will have similar resources. For a library with
a single partition, use the Basic Partition wizard to configure the number of barcode characters to
report to the host application and whether to report them from the left or right end of the label.
• Expert Partition Wizard – You add or remove partitions from the current partition configuration and
then edit each partition configuration to add or remove library resources.
Library partition guidelines 29

Use the Expert Partition Wizard to configure partitions that will have different resources or to adjust
resource assignments for existing partitions or partitions created with the Basic Partition Wizard.
CAUTION:
The library goes off line while partitions are being configured. Ensure that all host operations are idle
before running a partition wizard.
Preparing the host

CAUTION:
Parts can be damaged by electrostatic discharge. Keep parts in electrostatic containers until
needed. Ensure that you are properly grounded when touching static sensitive components.
Procedure
• Check with a system administrator before powering off the host computer.
• For a library with SAS drives, confirm availability or install a SAS HBA that supports multiple LUNs.
• For a library with direct-attach Fibre Channel drives, confirm availability or install an FC HBA.
• For a library with Fibre Channel drives connected through a compatible switch, verify that sufficient
ports are available.
Unpacking the shipping containers

Prerequisites
Before unpacking any modules, clear a level work surface near where you will install the modules.
CAUTION:
If the temperature in the room where the module will be installed varies by 15º C (30º F) from the
room where it was stored, allow the module to acclimate to the surrounding environment for at least
12 hours before unpacking it from the shipping container.
NOTE:
If you are installing a library with multiple modules and have limited work space, locate and unpack the
base module first, along with the rack shelves and accessory kits for all of the expansion modules.
Procedure
1. Before opening and removing a module from the box, inspect the container for shipping damage.
If you notice any damage, report it to the shipping company immediately.
2. Unpack the module and accessories from the box, one layer at a time. Place the module on a work
table.
3. Remove the protective foam insert from the base module. This step does not apply to expansion
modules.
30 Preparing the host

The robotics is protected during shipment by a foam insert that must be removed before installation.
IMPORTANT:
To avoid personal injury or damage to the module, always support the bottom of the module
where the rack shelf contacts the module. Do not touch internal mechanical or electrical
components while moving the module.
1 2
a. Use two small screwdrivers to unlock the top cover.

b. Lift the cover front end by about 12 cm and pull gently forward to disengage from the pivot point at
the module center.
c. Remove the foam insert.
4. If you are installing a base module only without an expansion module or the base module will be the
top module in the library, replace the top cover on the base module.
1
2

5. If you are installing a library with an expansion module above the base module, keep the top cover
with the base module until the cover is installed on the top expansion module.
6. Save the packaging materials for future use.
Installing the shelves in the rack

Each module is supported by a pair of shelves and is secured to the rack with captive fasteners.
For easier installation when installing a library with multiple modules, install all the shelves before
installing any of the modules.
Prerequisites
• Rackmount accessory kit for each module containing:
◦ Four adapter blocks

◦ Four Phillips screws
◦ Two rack shelves, one for each side of the rack, labeled LHS and RHS
• #3 Phillips screwdriver
Procedure
1. When installing multiple modules, locate the shelf locations for all modules.
a. Locate the bottom of the lowest full U where the lowest module will be installed.
b. Count up the rack 3U for each module until all the module locations are identified.
2. From the front of the rack, mount an adapter block at the appropriate height for each module on the
front rack posts.
a. Orient the adapter block for your rack.
1 2
32 Installing the shelves in the rack

1. Orientation for a square-hole rack. The face with square inserts is installed into the square
rack holes.
2. Orientation for a round-hole rack. The face with the round inserts is placed against the rack
posts.
b. Align the adapter block in the bottom 2U of the 3U volume that the module will occupy, as shown in
the illustration.
c. Secure the adapter block with a Phillips screw from the accessory kit.
3. From the rear of the rack, mount an adapter block at the same height as each corresponding front
adapter block.
4. From the front of the rack, starting at the rear adapter, mount the LHS rack shelf for each module into
the adapter blocks on the left side of the rack.

5. From the front of the rack, starting at the rear adapter, mount the RHS rack shelf for each module into
the adapter blocks on the right side of the rack.
6. Ensure that each rack shelf tab is properly engaged with the front and rear adapters. Verify that the
rack shelf cannot move in the front-to-back axis of the rack.
Installing the base module in the rack

Prerequisites
#2 Phillips screwdriver
Procedure
1. If the top cover is not installed on the base module, set it aside on the work table.
2. From the front of the rack and while supporting the bottom of the module in the areas supported by the
rack shelves, set the back of the base module on the front of the shelves.
3. Push the base module into the rack until the front of the module contacts the front rack posts.
4. Use a #2 Phillips screwdriver to tighten the captive fasteners on each side of the base module until
they are finger tight. Do not over tighten.
5. Verify that the module is contained within the 3U rack volume.
Preparing the top and bottom modules

Skip this step if you are installing a base module only, without any expansion modules.
The base module has removable top and bottom cover plates.
34 Installing the base module in the rack

Procedure
1. If an expansion module will be installed above the base module, move the top cover plate from the
base module to the top of the expansion module that will be installed at the top of the library.
2. If an expansion module will be installed below the base module, move the bottom cover plate from the
base module to the bottom of the expansion module that will be installed at the bottom of the library.
Moving the top cover plate

Procedure
1. Remove the top cover plate from the current module.
1 2
a. Unlock the top cover using two small screwdrivers.

b. Lift the cover front end by about 12 cm.
c. Gently pull the cover forward to disengage from the pivot point at the module center.
2. Install the cover plate on the other module.
a. With the front of the top cover raised approximately 12 cm, engage the rear of the cover at the
module pivot point located at the back of the opening.
Moving the top cover plate 35

1
2
b. Lower the front of the cover until the latches engage on both sides.
Moving the bottom cover plate

Procedure
1. Remove the bottom cover plate from a module.
a. If the module is not installed in a rack with access to the bottom, lift the module front end by about
16 cm, using the rear of the module as a pivot point.
You will need someone to hold the module while you remove the bottom cover plate.
b. Support the bottom cover with one hand. Insert a small flathead screwdriver or Torx screwdriver
into the slot and slide about 4 mm sideways to unlock the spring loaded lock.
3 1
36 Moving the bottom cover plate

c. Lower the cover front end by about 10 cm and pull gently forward to disengage from the cover pivot
point at module center.
d. Remove the cover from the module.
2. Install the bottom cover plate on the other module.
a. Place the module upside-down on a work table.

b. Insert the back of the cover at the module center.
c. Lower the cover front edge until you feel a hard stop and the cover locks in at the front of the
module.
Installing the expansion modules in a rack

Skip this step if the library does not have expansion modules.
TIP:
When installing multiple expansion modules, work from the base module to the top of the library and
then from the base module to the bottom of the library.
Prerequisites
• The rack shelves are installed.

• The library cover plates are on the modules that will be on the top and bottom of the library.
Procedure
1. From the front of the rack while supporting the bottom of the module in the areas supported by the
rack shelves, set the back of the expansion module on the front of the rack shelves. Push the module
into the rack until the front of the module contacts the rack posts.
2. Verify that this module has been installed directly above or below its adjacent module and is contained
with the correct 3U volume.
Installing the expansion modules in a rack 37

The gap between modules must be less than 4mm.
3. Use a #2 Phillips screwdriver to tighten the captive fasteners on each side of the expansion module
until they are finger tight. Do not over tighten.
4. Repeat for any other expansion modules.
5. Verify that the top cover plate is at the top of the library and that the bottom cover plate is at the bottom
of the library.
Aligning and connecting modules

Procedure
1. From the front of the library, loosen the screws on each of the modules two full turns.
2. From the back of the library, starting with the bottom pair of modules, align each module with the
module below. Repeat for each pair of adjacent modules.
a. Lock the alignment mechanism.

If the alignment mechanism has a lock, slide the lock to the left, move the alignment mechanism to
the locked position, and then release the spring-loaded lock.
If you encounter resistance, adjust the position of the upper module so the pin in the alignment
mechanism moves into the mating hole in the lower module.
3. Verify that the lowest module in the library has its alignment mechanism in the unlocked position.
4. From the front of the library, use a #2 Phillips screwdriver to tighten the captive fasteners on each side
of all of the modules until the fasteners are finger tight. Do not over tighten.
5. From the back of the library, connect each adjacent pair of modules with expansion interconnect
cables, if not already connected.
38 Aligning and connecting modules

Installing optional power supplies
Each module supports up to two power supplies. The base module is shipped with one power supply
installed. Expansion modules are shipped without a power supply.
If an expansion module will have one or more tape drives, it must have a power supply.
When present and connected to a different AC power source, the second power supply in the module
provides redundancy.
Procedure
1. Using a #2 Phillips screwdriver, remove the power supply bay cover.

When installing the first power supply in an expansion module, the power supply can be installed in
either bay.
2. Position the new power supply on the alignment rails.
3. Slide the power supply into the module until it is flush with the back panel of the module.
Installing optional power supplies 39

2
1
4. Tighten the blue captive thumbscrews with your fingers or a #2 Phillips screwdriver until it is finger
tight. Do not over tighten.
Installing tape drives

When possible, install all tape drives during the initial library installation process before the library is
powered on. When installing additional tape drives after the library has been powered on, follow the
instructions included with the tape drive.
TIP:
To assist in aligning the drive, only remove the drive bay covers for one drive at a time.
CAUTION:
All drive bays without tape drives installed must have drive bay covers installed.
Procedure
1. Locate an appropriate vacant drive bay on the back of the library.
NOTE:
A full-height drive can only be installed in the bottom two half-height drive bays. A full-height drive
cannot be seated in other locations and will not operate. If the drive will not seat completely, verify that
it is located in the correct drive bays.
2. Remove the face plate covering the drive bay by removing the screws holding it in place.
Remove one drive bay cover to install a half-height tape drive; remove two drive bay covers to install a
full-height tape drive.
3. Holding the tape drive by the handle and supporting it from the bottom, slide the tape drive along the
alignment rails into the drive bay until it is flush with the back of the library.
40 Installing tape drives

1
4. To secure the tape drive to the chassis, use a torque driver to tighten the blue captive thumbscrews on
the drive sled to 6 inch pounds or 0.68 N m.
If a torque driver is not available, use a #2 Phillips screwdriver to tighten the thumbscrews until a low
initial threshold torque achieves a snug tight condition.
If the thumbscrews cannot be tightened, verify that the tape drive is aligned properly.
Connecting the Fibre Channel cables

NOTE:
Using both ports on a dual-port drive requires multipath capability in the host application. For information
about configuring the second port, see the application documentation.
Procedure
1. Remove the FC port caps if necessary. Attach one end of the FC cable to port A on the tape drive.
2. Attach the other end of the FC cable to a switch or HBA.
Connecting the SAS cable

NOTE:
SAS signal rates require clean connections between the HBA and tape drive. Do not use adapters or
converters between the HBA and the tape drive. For reliable operation, use a maximum SAS cable length
of six meters.
Procedure
1. Attach the HBA end of the SAS cable into the connector on the HBA. If you are using a SAS fanout
cable, the end of the cable with only one connector should be plugged into the HBA.
2. Connect the drive end of the cable.
Connecting the Fibre Channel cables 41

• When using a cable with a single connector on each end, attach the other end into the connector
on the tape drive.
• When using a SAS fanout cable, attach one mini-SAS connector into the connector on each tape
drive. The unused ends of the SAS fanout cable are single channel and not suitable for use with
disk arrays. Use the other ends to connect tape drives, or coil and secure them to the rack to
minimize stress on the connectors.
TIP:
When using a SAS cable not specified for the library, do not force a SAS cable's mini-SAS
connector into the tape drive mini-SAS connector because it might be keyed differently.
NOTE:
Each of the tape drives uses one channel and the fanout cable recommended for use with the library
maps each of the four channels from the HBA to one channel on the drive end.
You can plug any of the four drive connectors into any tape drive.
Powering on the library

Procedure
1. Plug the power cables into the power connectors on each module and into power outlets.
TIP:
If a module has two power supplies, plug each power cord into a different AC power circuit to
increase redundancy.
2. To use the RMI, connect an Ethernet cable from MGMT Ethernet port on the base module controller to
your network.
3. Power on the library by pressing the power button on the base module just below the OCP; the green
light and OCP will illuminate.
When the library is powered on, it performs the following procedures:
• Inventory the tape cartridges in the magazines

• Check the firmware version on all modules
• Configure the tape drives
• Confirm the presence of the existing modules
• Search for any new modules
42 Powering on the library

Initiating the configuration wizard
Procedure
Initiate the Initial Configuration Wizard from the OCP.
Verifying the host connections

Procedure
1. Install the application software and/or drivers that are compatible with the library.
Backup software packages might require additional software or licensing to communicate with the
robotics.
For compatibility information, see the DAPR compatibility matrix at:
http://hpe.com/storage/DAPRcompatibility
2. Verify the connection between the library and the host using the host server operating system utilities
or Library and Tape Tools (L&TT).
L&TT verifies that the unit is connected and communicating with the host server. It also verifies that
the device is functioning and provides diagnostic information. L&TT is available without charge at:
http://www.hpe.com/support/TapeTools
Configuring the FC interface

Prerequisites
The administrator password.
Procedure
1. Log in to the RMI and enter the administrator password if requested.

2. Navigate to the RMI Configuration > Drives screen.
3. Configure the settings for your drive and connection method.
Drives connected to a SAN
Leave the FC port at the default settings of Port Speed: Automatic and Port Type: Automatic. With
these settings, the tape drive will use the appropriate configuration.
Drives connected directly to the host
• For LTO-7 and LTO-8 drives, set Port Type to Loop mode.
• For LTO-6 drives, leave the FC port at the default settings of Port Speed: Automatic and Port
Type: Auto Detect. With these settings, the tape drive will use the appropriate configuration.
4. Click Submit.
Initiating the configuration wizard 43

Labeling tape cartridges
Using unlabeled media can significantly increase the inventory scan time and is therefore not
recommended for normal operation.
Procedure
Apply a high-quality preprinted bar code label to each tape cartridge.

LTO tape cartridges have a recessed area on the face of the cartridge next to the write-protect switch.
Use this area for attaching the adhesive-backed bar code label.
Loading tape cartridges

The library will power on without tape cartridges. However, the library needs cartridges before performing
data read or write operations, or any tests or operations that transfer cartridges.
Procedure
1. Open a magazine.
a. From the OCP, navigate to the Open Magazine/Mailslot > Open Magazine screen.
The library lights the magazine release button for each magazine in the library.
b. Press the magazine release button for the magazine to be opened.
The library will release the lock.
c. Pull the magazine straight out of the library, supporting the bottom with your hand.
NOTE:
If the magazine has not been extended or removed from the library within 30 seconds, the library
will relock the magazine.
2. Load the cartridges.

Insert one or more labeled cartridges into the storage slots in the magazine.
The lowest row of storage slots in the library is inaccessible to the robot, so do not load cartridges in
those slots. If the library detects cartridges in the lowest row it will mark them as inaccessible and not
use them for backup operations.
3. Insert the magazine into the magazine slot.
The library waits 10 seconds after a magazine has been reinserted before starting the inventory
process. During this time, press a magazine release button to release another magazine. If another
magazine release button is not pressed during those 10 seconds, the library locks all magazines and
starts the inventory process.
Verifying the installation

Procedure
1. Verify that the library and drives have the current firmware revision.
44 Labeling tape cartridges

The library firmware revision is displayed in the top left corner of the OCP and RMI screen.
The drive firmware version is displayed on the RMI Status > Drive Status screen and the OCP
Status > Drive screen.
2. If necessary, update the library firmware from the OCP or RMI Maintenance > Firmware Upgrades >
System Firmware screen.
3. After configuring the library, you can save the configuration settings to a USB flash drive from the OCP
Configuration > Save/Restore > Save Configuration File or to a file on your computer from the RMI
Configuration > System > Save/Restore screen.
Having a backup of the library configuration is helpful when recovering from a configuration error or if
the library needs service.
4. Set the security user password from the Configuration > User Accounts screen.
Downloading product firmware

Procedure
1. Navigate to the HPE Support website: http://www.hpe.com/support/storage
IMPORTANT:
Access to some updates might require product entitlement when accessed through the Hewlett
Packard Enterprise Support Center. You must have an HPE Passport set up with relevant
entitlements.
To view and update your entitlements, and to link your contracts and warranties with your profile,
navigate to: http://www.hpe.com/support/AccessToSupportMaterials
2. Browse or search for the necessary firmware.

3. Download the firmware.
To upgrade firmware from the OCP, copy the firmware image onto a FAT-32 formatted USB flash drive.
Configuring additional features

The library has many features to customize it for your organization.
Procedure
• Enabling the mailslot.

• Configuring partitioning and additional library parameters using one of the partitioning wizards.
◦ Basic Partition Wizard — Use the Basic Partition Wizard to configure partitions that will have similar
resources or to configure the number of bar code characters to report to the host application and
whether to report them from the left or right end of the label for a library with a single partition.
◦ Expert Partition Wizard — Use the Expert Partition Wizard to configure partitions that will have
different resources or to adjust resource assignments for existing partitions or those partitions
created with the Basic Partition Wizard.
• Modifying the default tape drive settings.
Downloading product firmware 45

NOTE:
When connecting an LTO-7 or later FC tape drive directly to the host, configure the FC port in Loop
mode.
• Enabling and configuring SNMP network management.

• Enabling and configuring Command View TL integration and Data Verification.
• Setting up email event notification.
• Using the MSL Encryption Kit.
46 Installing the library

Operating the library
Library user interfaces
The library provides two user interfaces:
• Operator control panel (OCP)—With the OCP, you can monitor, configure, and control the library from
the front panel.
• Remote management interface (RMI)—With the RMI, you can monitor, configure, and control the
library from a web browser. The RMI hosts a dedicated, protected internet site that displays a
graphical representation of the library.
The MSL3040 RMI

Before using the RMI, you must configure the library network settings and set the initial
administrator RMI password with the OCP. You can configure the network settings and set the initial
administrator RMI password with the Initial Configuration Wizard.
Use the initial administrator RMI password to log in to the RMI the first time. The library will prompt you to
set an actual RMI password.
The security user password can be set once by the administrator from the Configuration > User
Accounts screen.
To start the RMI, open a supported HTML browser and enter the IP address of the library in the browser
address bar.
Status icons
The green Status OK icon indicates that the library is fully operational and that no user
interaction is required.
The blue exclamation point Status Warning icon indicates that user attention is necessary, but
that the device can still perform most operations.
The red X Status Error icon indicates that user intervention is required and that the device is
not capable of performing some operations.
The MSL3040 OCP

The OCP has a power button, four navigational buttons, an enter button, a back button, an LCD screen,
and five LEDs. With the OCP you can monitor, configure, and operate most library functions from the
library front panel. To navigate the OCP, use the navigational, enter, and back buttons.
To power on the library, press the power button. To power off the library, press the power button for 5
seconds and then release it. When prompted, select the parking position for the robotic assembly.
Robotic assembly parking positions
• The default parked position — This option is applicable in most cases and best for all service
options. With this option, the robotic assembly returns to its home position behind the OCP.
Operating the library 47

If a parking position is not selected within 10 seconds, the library will park the robotic assembly in this
location.
• The shipping position—With this option the robotic assembly will move to the bottom of the base
module above the bottom cover. Select this option when the base module will be removed from the
rack for shipping or when the base module is the bottom module in a library that is shipping in a rack.
IMPORTANT:
Only select this option when the base module has a bottom cover.
Before moving or shipping a library, see Library shipping procedures.
LED indicators
UID Blue when activated. The unit identification (UID) LEDs are controlled by the user through
the OCP Operations > UID LED Control screen and RMI Maintenance > UID LED
Control screen. The UIDs on the OCP and back panel are activated and deactivated
together. The UIDs are helpful for locating the library in a data center.
Ready Green, steady when power is on, blinking with tape drive or library robotic activity.
Clean Amber when a tape drive cleaning operation is recommended.
Attention Amber if the library has detected a condition for which user attention is necessary, but the
library can still perform most operations.
Error Amber if an unrecoverable tape drive or library error occurs. A corresponding error message
is displayed on the LCD screen. User intervention is required; the library is not capable of
performing some operations.
MSL3040 OCP menu

• Initial Setup
• Operation
◦ Move Media
◦ Move Cartridge from Drive to Home Slot
◦ Inventory Scan
◦ UID LED Control
• Configuration
◦ Date & Time

◦ Network Settings
◦ Drive Power On/Off
◦ User Accounts
48 MSL3040 OCP menu

– Change PIN
– Restricted RMI Login
◦ Save/Restore
– Save Configuration File

– Restore Configuration File
– Reset Default Settings
– Reset List of Known Drives and Modules
– Reset Default Manufacturing Settings
• Maintenance
◦ Library Tests
– System Test
– Slot to Slot Test
– Robotic Test
– OCP Test
– Wellness Test
◦ View Event Ticket Logs

◦ Drive Support Ticket Download
◦ Library Support Ticket Download
◦ Library Logs Download
◦ Drive Firmware Upgrade
◦ Library Firmware Upgrade
◦ Move Robotic to Base Module
◦ System Reboot
◦ LCD Adjustment
◦ SSH (Secure Shell)
• Open Magazines/Mailslots
• Status
◦ Network Settings
◦ Library
◦ Drive

• About
• Logout
Logging in to the library

Prerequisites
TIP:
By default, the initial administrator RMI password is unset; all of the digits are null. You must set the
initial administrator RMI password from the OCP to access the administrator functions on the RMI.
The security password can be set once by the administrator, using the Configuration > User
Accounts screen. After that, only the security user can modify the security password. The security
user is unable to login to the OCP and can only access the library from the RMI.
Procedure
1. Access the user interface.
• OCP—If the OCP screen saver is on, press the Enter button on the front of the library. The OCP
dims when not being used.
• RMI—Open a supported web browser and enter the IP address of the library in the browser
address bar.
2. Select the User.

3. If required, enter the PIN or Password.
4. Select Login.
Library users and roles

The library supports three user roles: user, administrator, and security. The library is preconfigured with
one user for each role. The administrator can add up to 80 additional library user accounts.
• User—The user account provides access to status information, but not configuration, maintenance or
operation functions.
◦ No PIN or password is required (leave the PIN or Password blank unless the user PIN or
password has been set).
• Administrator—The administrator user has access to all functionality except for the security and
service features.
◦ The administrator PIN or password is required to log in as the administrator user.

◦ The administrator password is used for the RMI and administrator PIN is used for the OCP.
◦ There is not a default administrator RMI password.
50 Logging in to the library

◦ The administrator must set the initial administrator password from the OCP before administrator
functions can be used with the RMI.
◦ If the administrator password is lost, contact support to generate a temporary password that will
grant administrator access for a limited time.
• Security—The security user has access to all administrator functionality and can also configure
security features and change the security user password.
◦ The security password is required to log in as the security user.

◦ The administrator user must set the security password the first time.
◦ Once the security password is set, only the security user can modify it.
◦ If the security password is lost, both the administrator and service passwords are required to
change the security password.
• Service—Access to the service user is by service personnel only.
◦ The service password is set at the factory.

◦ Both the administrator and service passwords are required for a service person to enter the service
area.
The library RMI main screen

The library main screen is organized into the following regions:
• Top banner—Contains the home button and displays the overall status and information about the
library and user.
• Left pane—Displays the library identity and module status.
• Center pane—Provides access to operate and configure the library and to view additional status
information.
• Right pane—Displays a log of recent events.
The library RMI main screen 51

Figure 4: Main screen
Top banner elements
• Home icon—Returns to the library main screen

• Library health—An icon indicating the overall health status of the library
◦ The green check mark Status OK icon indicates that all library components are fully operational
and that no user intervention is required.
◦ The yellow triangle exclamation point Status Warning icon indicates that user attention is
necessary, but that the library can still perform most operations. To display the event ticket log, click
the icon.
◦ The red circle X Status Error icon indicates that user intervention is required and the library is
not capable of performing some operations. To display the event ticket log, click the icon.
• Status—The status of the library robotic
◦ Idle—The library robotic is ready to perform an action.

◦ Moving—The library robotic is moving a cartridge.
◦ Scanning—The library robotic is performing an inventory of cartridges.
◦ Offline—The library robotic has been taken off line by the library.
• Library time and date—Setting the date and time to the current local time is helpful when analyzing
event logs and support tickets. Service or support engineers might request the local time. The time is
not updated automatically for daylight saving time.
• User—The user account for this session.
• Logout—Logs out of this session.
• ?—Accesses online help
52 Operating the library

Left pane elements
• Library status—Overall library configuration and status
◦ Serial #—The base library serial number

◦ Hostname—The library hostname
◦ Network configuration—The IP version (IPv4 or IPv6) and IP address
◦ Firmware—The library firmware version
◦ EK Token—Information about the key server token when using the encryption kit
• Module status overviews—a summary of configuration and health of each module

To select a module, click or tap the module status area.
◦ Module health icon
– The green check mark Status OK icon indicates that the module and each of its components
are fully operational and that no user intervention is required.
– The yellow triangle explanation point Status Warning icon indicates that user attention is
necessary, but that the library can still perform most operations.
– The red circle X Status Error icon indicates that user intervention is required and the module is
not capable of performing some operations.
◦ Module number—Modules are numbered based on their location in the physical library. The bottom
module is Module 1. The base library module is annotated with (Base).
◦ Drive status—The number of drives installed in the module and the health of each drive
To display drive configuration and status information in the center pane, click or tap on the drive.
– A black square indicates that the drive is fully operational and that no user intervention is
required.
– A yellow square indicates that user attention is necessary, but that the drive can still perform
most operations.
– A red square indicates that user intervention is required or the drive is not capable of performing
some operations.
◦ Magazine slot usage—The number of cartridge slots available and the number in use
◦ Drive operation status—The current drive activity for each drive in the module. The drive operation
status is only displayed for the selected module.
– Write—the drive is performing a write operation.

– Read—the drive is performing a read operation.
– Idle—a cartridge is in the drive but the drive is not performing an operation.

– Empty—the drive is empty.
– Encryp—the drive is writing encrypted data.
Center pane
• Open Mailslot—(Administrator user only) Click or tap to unlock the mailslot on the selected module.
Mailslots must be enabled before the slots can be used as mailslots.
• Open Magazine—(Administrator user only) Click or tap to unlock a magazine in the selected module.
Only one magazine in the library can be open at a time.
• Configuration—(Administrator user only) Click or tap to configure the library.
• Maintenance—(Administrator user only) Click or tap to access maintenance functions.
• Operation—(Administrator user only) Click or tap to access operation functions.
• Status—Click or tap to access status information.
• Service Area—(Service user only) Click or tap to access functionality restricted to service engineers.
Both the service and administrator passwords are required to log in as the service user.
Configuring the library

When the library powers on the first time, it is configured with the default settings. The library must be
configured before use.
For the default settings, see Default and restore defaults settings on page 240.
Configuring the simplest configuration

This procedure results in a simple library configuration with RMI access, one partition, and no mailslots
enabled.
Procedure
1. If the initial administrator password has not already been set or the default library network settings
need to be modified, run the Initial Configuration Wizard from the Configuration area of the OCP.
You can skip the other configurations and complete them from the RMI.
2. Log in to the RMI as the administrator user.
3. On the Home screen, click Configuration.
4. In the right pane, click Partitions and then click Basic Wizard.
The wizard displays the configured partitions. When the library is first powered on and before partitions
are configured, this list will not have any partitions.
The wizard removes any existing partitions. If you see any partitions listed, verify that they can be
removed.
5. In the Information screen, click Proceed and then click Next.
54 Configuring the library

The wizard displays the available resources and the default partition settings:
• The library has one partition.

• Eight barcode characters are reported to the host application.
• If a barcode label has more characters than are reported to the host, the characters will be taken
from the left end of the barcode label.
• Auto cleaning is not enabled.
6. To accept the default values, click Next.

The Finish Configuration screen displays the proposed allocation of library resources into partitions.
If you accepted the defaults, all of the tape drives and mailslots are assigned to a single partition.

7. Click Finish.
You can return to either partition wizard at any time to change the partition configuration.
Using the Initial Configuration Wizard

The wizard guides you through setting the administrator password, configuring the timezone, date and
time, and library network settings, and then starting an initial system test. You can skip items and stop the
wizard at any time.
Procedure
1. Configure the network settings and set the initial administrator RMI password from the OCP.
2. Initiate the wizard from the RMI to complete the remaining configurations.
Managing the library configuration

NOTE:
The library only supports FAT-32 formatted USB flash devices. FAT-32 is the most common flash drive
format.
Procedure
• Save the library configuration to a file

• Restore the library configuration from a file
• Reset the library configuration to the default settings
• Save the library configuration to a file
56 Using the Initial Configuration Wizard

Saving the library configuration
From the Configuration > System > Save/Restore Configuration screen you can save the library
configuration settings to a file, restore the settings, or reset the library configuration to the default settings.
The saved configuration database will make it easier to recover the library configuration in the case of a
base module or base module controller replacement.
Procedure
1. Navigate to the Configuration > System > Save/Restore Configuration screen.

2. If saving the configuration to a USB device on the library, insert a USB flash drive into one of the USB
ports on the base module.
NOTE:
format.
3. Select the destination location:
• RMI—(RMI only) Downloads the configuration file to the browser or system running the RMI.
• USB Device Front—Downloads the configuration file to a USB flash drive inserted into the USB
port on the front of the library.
• USB Device Rear—Downloads the configuration file to a USB flash drive inserted into the USB
port in the back of the library.
4. Click Save.
Restoring the library configuration from a file

From the Configuration > System > Save/Restore Configuration screen you can save the library
configuration settings to a file, restore the settings, or reset the library configuration to the default settings.
If the base module or base module controller must be replaced, the saved configuration database will
make it easier to recover the library configuration.
NOTE:
format.
Procedure
1. If restoring the configuration file from a USB device, prepare the files on the USB device.
a. Copy the configuration file you want to restore onto a USB device.
b. Remove any other configuration files from the USB device.

3. When restoring the configuration file from a USB device, insert the USB flash drive containing the
configuration file into a USB port on the base module.
4. Select the source location:
Saving the library configuration 57

• RMI—(RMI only) Restores the configuration file from the computer running the RMI. Click Browse
and then navigate to and select the configuration file.
• USB Device Front—Restores the configuration file from a USB flash drive inserted into the USB
port on the front of the library.
• USB Device Rear—Restores the configuration file from a USB flash drive inserted into the USB
port in the back of the library.
5. Click Browse.
Resetting the library configuration to the default settings
Procedure
From the Configuration > System > Save/Restore Configuration, click Reset Default Settings. For
the default settings, see Default and restore defaults settings on page 240.
Resetting the list of known drives and modules

When modules or drives are moved in the library, the library must update its list of known drives and
modules. With this operation, the library resets its list of known drives and modules quickly and without
requiring a reboot.
Procedure

2. Expand the Reset the List of Known Drives and Modules area and then click Reset.
NOTE:
This operation will renumber all of the modules and drives, which can impact element addressing to the
hosts. After the operation completes, use one of the partition wizards to verify and update the drive and
module assignments as necessary. Other library settings are not affected by this operation.
Managing the library date and and time

The library automatically adjusts for daylight saving time (DST) if the selected time zone is in a location or
country that observes DST clock change events.
Procedure
• Set the timezone

• Set the date and time format
• Set the date and time
• Enable SNTP (Simple Network Time Protocol) synchronization
58 Resetting the library configuration to the default settings

Setting the timezone
Procedure
1. Navigate to the System > Date and Time Format screen.

2. Click Time Zone.
A list of continents, countries, and regions is displayed. When an item preceded with ‘>’, for example >
America, is selected, a submenu is displayed in the next column.
3. Expand the timezone list, as necessary, until a location with the appropriate timezone is visible.
4. Select a location with the appropriate timezone.
5. Click Submit.
Setting the date and time format
Procedure

2. Click Date/Time Format.
3. Select a time format.
4. Select a date format:
For example, July 30, 2013 is displayed as:
• DD.MM.YYYY—30.07.2013
• MM/DD/YYYY—07/30/2013
• YYYY-MM-DD—2013-07-30
5. Click Submit.
Setting the date and time

The library will automatically adjust for daylight saving time (DST) if the selected time zone is in a location
or country that observes DST clock change events.
Procedure

2. Click Set Date/Time.
3. Set the time and date.
4. To set the time and date manually:
a. Enter the time in the configured time format.

b. Enter the date or select it from the calendar.
Setting the timezone 59

5. To synchronize the time and date with the computer running the browser, click Now.
6. Click Submit.
Enabling SNTP (Simple Network Time Protocol) synchronization

The library must have network access to an SNTP server to use this feature.
Procedure

2. Click SNTP.
3. Click SNTP Enabled.
4. Enter the SNTP server address.
5. Click Submit.
Configuring media barcode compatibility checking

When Barcode Media ID Restriction is enabled, the library will only allow appropriate data cartridges to be
loaded into tape drives. The barcode media ID is the last two characters of the barcode. For example, the
library will not move an LTO-6 labeled cartridge into an LTO-4 tape drive.
When disabled, the library will move any data cartridges to any tape drive. If the cartridge is incompatible
with the tape drive, the library displays a message.
NOTE:
Barcode labels are recommended on all cartridges in the library. For efficient operation, include the
correct media ID on the label and keep the Barcode Media ID Restriction option enabled (the default
setting).
Procedure
• Enable media barcode compatibility checking

• Disable media barcode compatibility checking
Enabling media barcode compatibility checking

When media barcode compatibility checking is enabled, the library will only allow appropriate data
cartridges to be loaded into tape drives.
The barcode media ID is the last two characters of the barcode. For example, the library will not move an
LTO-6 labeled cartridge into an LTO-4 tape drive.
When disabled, the library will move any data cartridges to any tape drive. If the cartridge is incompatible
with the tape drive, the library displays a message.
Procedure
1. Navigate to the Configuration > System > Media Barcode Compatibility Check screen.
2. Click Barcode Media ID Restriction.
3. Click Submit.
60 Enabling SNTP (Simple Network Time Protocol) synchronization

NOTE:
setting).
Disabling media barcode compatibility checking

When Barcode Media ID Restriction is enabled, the library will only allow appropriate data cartridges to
be loaded into tape drives. The barcode media ID is the last two characters of the barcode. For example,
the library will not move an LTO-6 labeled cartridge into an LTO-4 tape drive. When disabled, the library
will move any data cartridges to any tape drive. If the cartridge is incompatible with the tape drive, the
library displays a message.
Procedure
1. Navigate to the Configuration > System > Media Barcode Compatibility Check screen.
2. Click Barcode Media ID Restriction.
3. Click Submit.
NOTE:
setting).
Using unlabeled media

By default, the library requires that each data cartridge have a proper barcode label and does not detect
unlabeled media.
Detection of unlabeled media can be enabled from the Configuration > System > Allow Unlabeled
Media screen.
Using unlabeled media can significantly increase the inventory scan time and is therefore not
recommended for normal operation.
Managing license keys

License keys register licensed library functionality.
Procedure
1. Navigate to the Configuration > System > License Key Handling screen.
2. In the Add License Key pane, enter the License Key, and then click Add License.
Configuring the RMI timeout

Procedure
1. Navigate to the Configuration > Web Management > Session Timeout screen.
2. Select one of the available settings.
Disabling media barcode compatibility checking 61

The default is 30 minutes.
3. Click Submit
Configuring the library network settings

NOTE:
The RMI uses the standard internet ports—port 80 for HTTP or port 443 for HTTPS. The browser
displaying the RMI must have access through any firewalls to the library through at least one of these
ports.
Procedure
1. Navigate to the Configuration > Network screen.

2. Configure or update the Host Name and Domain Name. The RMI URL is <Host Name>.<Domain
Name>.
3. Select the internet protocol for the library.

4. Configure the settings for the selected internet protocol.
To have the library obtain an internet address from a DHCP server, select the DHCP or Stateless
method.
5. Configure the Max Link Speed for the base module library controller Ethernet ports. This setting
configures the maximum speed to which both ports will automatically negotiate. The default, 1 Gbit, is
applicable for most cases.
If the library is in a network with very high broadcast network traffic, setting a lower value can be useful
when diagnosing unexpected network failure events.
6. Click Submit.
Using the Configuration > Network Management screen

Procedure
• Add an SNMP target

• Edit information for an SNMP target
• Delete an SNMP target
• Clear all SNMPv3 options
SNMP options
The library supports both SNMP configuration and SNMP traps.
• SNMP Enabled—When selected, computers listed in the SNMP Target IP Addresses field can
manage the library.
• Community Name—A string used to match the SNMP management station and library. It must be set
to the same name on both the management station and the library. The default community name is
public.
62 Configuring the library network settings

• Notification Level—Select the level of severity of events to be sent as SNMP traps. The default is
+Warning.
◦ Inactive—No events are sent as SNMP traps.

◦ Critical—Only Critical events are sent as SNMP traps.
◦ +Warning—Critical and Warning events are sent as SNMP traps.
◦ +Configuration—Critical, Warning, and Configuration events are sent as SNMP traps.
◦ +Informational—All events are sent as SNMP traps.
• SNMP Targets—List of configured SNMP targets.
Adding an SNMP target
Procedure
1. Navigate to the Configuration > Network Management screen.

2. Click Edit next to a target without an IP/Hostname.
3. Enter the target IP address or hostname.
4. Enter the port.
5. Select the SNMP version.
6. Enter the SNMP community string for the target.
7. If any of the targets use SNMPv3, enter the SNMPv3 configurations. These SNMPv3 configuration
values require corresponding settings on an SNMPv3-enabled trap receiver.
a. Limit all library SNMP communication to SNMPv3—When selected, all SNMP communications
must use SNMPv3.
NOTE:
If the library is configured to use Command View TL, confirm that the version of Command View TL
supports communication over SNMPv3. When using SNMPv3 communication between the library
and Command View TL, the SNMPv3 settings must be identical on the library and Command View
TL management station.
b. SNMPv3 Security Levels
• noAuthnoPriv—Permits communication without authentication or privacy.

• authNoPriv—Permits communication with authentication and without privacy.
• authPriv—Only permits communication with authentication and privacy.
NOTE:
Selecting SNMPv3 does not automatically disable SNMPv1 and SNMPv2.
c. Authentication User Name—The user name for authentication on the SNMPv3 trap receiver.
Adding an SNMP target 63

d. Authentication Password—The authentication password is needed for security levels authNoPriv
and authPriv.
e. Authentication Protocol—The supported authentication protocols are MD5 and SHA (Secure
Hash Algorithm).
f. Privacy/Encryption Protocol—The supported privacy protocols are DES (Data Encryption
Standard) and AES (Advanced Encryption Standard).
g. Privacy/Encryption Passphrase—The passphrase is needed for security level authPriv.
8. Click Submit.
Editing information for an SNMP target
Procedure

2. Click Edit for the appropriate SNMP target.
3. Enter the target IP address or hostname.
4. Enter the port.
5. Select the SNMP version.
6. Enter the SNMP community string for the target.
7. If any of the targets use SNMPv3, enter the SNMPv3 configurations. These SNMPv3 configuration
values require corresponding settings on an SNMPv3-enabled trap receiver.
a. Limit all library SNMP communication to SNMPv3—When selected, all SNMP communications
must use SNMPv3.
NOTE:
If the library is configured to use Command View TL, confirm that the version of Command View TL
supports communication over SNMPv3. When using SNMPv3 communication between the library
and Command View TL, the SNMPv3 settings must be identical on the library and Command View
TL management station.
b. SNMPv3 Security Levels
• noAuthnoPriv—Permits communication without authentication or privacy.

• authNoPriv—Permits communication with authentication and without privacy.
• authPriv—Only permits communication with authentication and privacy.
NOTE:
Selecting SNMPv3 does not automatically disable SNMPv1 and SNMPv2.
c. Authentication User Name—The user name for authentication on the SNMPv3 trap receiver.
d. Authentication Password—The authentication password is needed for security levels authNoPriv
and authPriv.
64 Editing information for an SNMP target

e. Authentication Protocol—The supported authentication protocols are MD5 and SHA (Secure
Hash Algorithm).
f. Privacy/Encryption Protocol—The supported privacy protocols are DES (Data Encryption
Standard) and AES (Advanced Encryption Standard).
g. Privacy/Encryption Passphrase—The passphrase is needed for security level authPriv.
8. Click Submit.
Deleting an SNMP target
Procedure

2. Click Delete for the target to be deleted.
3. Click Submit.
Clearing all SNMPv3 options
Procedure

2. Click Clear SNMPv3 Options.
3. Click Submit.
Configuring remote logging

This feature allows for sending library events to a remote syslog server. The data sent only includes the
ticket information generated by library software. No low level logs generated by the Linux and other
applications will be sent to the remote server.
Only non-encrypted remote logging is supported.
Procedure
1. Navigate to the Configuration > Network Management > Remote Logging (rsyslog) screen.
2. Enable remote logging, if necessary, by selecting Remote Logging Enabled.
When Remote Logging Enabled is selected, the library can send library events to the configured
Remote Logging Server server.
3. In Notification Level, select the level of severity of events to be sent as SNMP traps. The default is
+Warning.
• Inactive-No events are sent.

• Critical-Only Critical events are sent.
• +Warning-Critical and Warning events are sent.
Deleting an SNMP target 65

• +Configuration-Critical, Warning, and Configuration events are sent.
• +Informational-All events are sent.
4. In the Server field, enter the remote syslog server hostname or IP address.
5. Configure the Server Port.
The default port for the selected protocol will be selected. You can choose one of the default ports or
configure a custom port.
6. Configure the Transport Protocol.
TCP and UDP are supported. The default is TCP.
7. Click Submit.
Configuring event notification parameters

From the Configuration > Network Management > SMTP screen, you can enable SMTP (Simple Mail
Transfer Protocol) functionality and configure e-mail notification of library events. The library must have
network access to an SMTP server.
Procedure
1. Navigate to the Configuration > Network Management > SMTP screen.

2. If SMTP is not enabled, click SMTP Enabled.
3. When enabled, the remaining configurations are active.
4. Configure SMTP options:
a. Notification Level — The types of events for which the library should send e-mail
• Inactive—No events are sent.

• Critical—Only critical events are sent.
• + Warnings—Only critical and warning events are sent.
• + Configuration—Only critical, warning, and configuration events are sent.
• + Information—All events are sent.
b. SMTP Server —Hostname or IP address of the SMTP server.

c. Security —Security protocol for accessing the SMTP server.
• None
• SSL/TLS
• STARTTLS
d. SMTP Port —SMTP server port. The default port for the selected protocol will be selected. You can
choose one of the default ports or configure a custom port.
e. To Email Address —The address to receive the reported events (for example
[email protected]). Only one email address can be configured.
66 Configuring event notification parameters

f. Mailer Name —Name of the sender of the e-mail.
g. Email Subject —Subject line for the e-mail message.
h. Email Address —Return address to use for the e-mail message.
i. Authentication Required —When selected, a username and password are required to access the
SMTP server.
j. Username —User account for logging in to the SMTP server when authentication is required.
k. Password —Password associated with the Username when authentication is required.
5. Click Submit.
Enabling SMTP
The library must have network access to an SMTP server.
Procedure
1. Navigate to the Configuration > Network Management > SMTP screen.

2. Click SMTP Enabled.
Configuring tape drives

Procedure
1. Navigate to the Configuration > Drives > Settings screen.

2. Modify any of the configurable values.
• Drive number—Drives are numbered from the bottom of the library up beginning with one. The
drive currently hosting the SCSI communication for the library is designated with (LUN).
• Serial number—The serial number assigned to the tape drive by the library. This serial number is
reported to host applications. The serial number cannot be modified.
When a drive is replaced, the library reassigns the serial number and WWN from the drive that was
removed to the drive that is installed. The reassigned the values are based on the new location
within the library.
This serial number is not the serial number assigned to the drive by the manufacturer; the serial
number assigned by the manufacturer is shown in Manufacturer S/N.
• LTO generation
◦ LTO 6–Ultrium 6250

Enabling SMTP 67
• Drive form factor
◦ HH—half height
• Drive interface
◦ FC—Fibre Channel
◦ SAS—Serial Attached SCSI
• (Modified)—When present indicates that a setting has been changed. To apply the changes, click
Submit. To reset all changed fields to their previously saved values, click Undo.
• Pwr—Indicates whether the drive is powered on or off.
• Firmware—The version of firmware currently installed on the drive.
• Manufacturer S/N—The serial number assigned to the drive when it was manufactured. Use this
serial number when working with service.
• Power On—Selected when the drive is powered on.
NOTE:
Always power off a tape drive before removing it from the library or moving it to a new location
within the library.
• Port configuration (FC only)—Drive port configuration.
◦ Speed—The currently selected speed. The default is Automatic.

◦ Port Type
– Automatic
– Loop—Enables selection of the Addressing Mode.
NOTE:
When connecting an LTO-7 or later generation FC drive directly to the host, use Loop mode.
– Fabric
◦ Addressing Mode—When Port Type is set to Loop, Addressing Mode can be set to Soft or
Hard.
◦ Loop ID / ALPA—When Addressing Mode is set to Hard, you can choose an ALPA address
from the drop-down list.
3. Click Submit.
Configuring barcode handling

Use the Basic Partition Wizard or Expert Partition Wizard to configure barcode handling. Configurable
settings include:
68 Configuring barcode handling

• The number of barcode characters reported to the host application
• Whether to report barcode characters from the left or right end of the label
Procedure
• Use the basic partition wizard

• Use the expert partition wizard
Enabling or disabling mailslots

The Configuration > Mailslot screen lists each of the mailslots and shows whether each is enabled or
disabled.
Procedure
To change whether a mailslot is enabled or disabled, click the button for the mailslot and then click
Submit.
Slots not enabled as mailslots are available as storage slots.
Partition wizards
The library has a flexible partitioning scheme with a few key constraints:
• Each partition must have at least one tape drive. One drive in each partition will host the library LUN
for the partition.
• The maximum number of partitions is 21.
• Magazine slots are allocated in five-slot groups in most library modules. Slots allocated from the
bottom module in the library are allocated in four-slot groups.
• Mailslots must be enabled for a module before they can be allocated to a partition.
A partition does not need to have a mailslot. If a partition does not have a mailslot, the magazine must
be accessed to import or export cartridges. Opening a magazine takes the library off line.
Although the mailslot magazine is shared between partitions, the mailslot elements are assigned
individually to partitions.
Wizards guide you through the partition configuration process. The wizards are only accessible from the
RMI.
• Basic Partition Wizard—You specify the number of partitions and the wizard removes the current
partition configuration and assigns the drives and storage slots as evenly as possible to the partitions.
Any extra drives or slots are assigned to the first partition.
Use the Basic Partition Wizard to configure partitions that will have similar resources or to configure
the number of barcode characters to report to the host application and whether to report them from the
left or right end of the label for a library with a single partition.
• Expert Partition Wizard—You add or remove partitions from the current partitions configuration and
then edit each partition configuration to add or remove library resources.
Enabling or disabling mailslots 69

Use the Expert Partition Wizard to configure partitions that will have different resources or to adjust
resource assignments for existing partitions or partitions created with the Basic Partition Wizard.
Also use the Expert Partition Wizard to configure Control Path Failover and Data Path Failover.
Using the basic partition wizard

When Data Verification is enabled from Command View TL, Command View TL creates a partition called
“DVP” on the library, which is used to import media into the library for Data Verification. Hewlett Packard
Enterprise recommends only deleting or modifying the DVP partition from the Command View TL user
interface rather than from the library RMI. Do not name a partition “DVP” because this name is reserved
for Command View TL.
The library will go off line while partitions are being configured. Ensure that all host operations are idle
before running a partition wizard.
Procedure
1. From the Configuration area, click Basic Wizard in the Partitions menu to start the wizard.
The Information screen displays the existing partitions, which will be deleted by the wizard.
2. Click Proceed and then click Next.
The Create Partition Scheme screen displays the number of slots, mailslots, tape drives, and
maximum available partitions for the library.
NOTE:
If you want to enable or disable the mailslots, Cancel out of the wizard and update the mailslot
configuration before configuring partitioning.
3. Select the number of partitions.

4. Select the number of barcode characters reported to the host application. This option provides
interchange compatibility with libraries with more limited barcode reading capabilities. The maximum
length is 16 and the default is 8. This configuration will apply to all partitions.
NOTE:
The industry standard length for LTO barcode labels is eight characters. Barcode labels longer than
eight characters might scan incorrectly, particularly if they are not high-quality labels.
The maximum barcode label length for the 1/8 G2 Tape Autoloader and MSL2024, MSL4048,
MSL8048, and MSL8096 Tape Libraries is 15 characters.
5. Select whether to report the barcode characters from the left or right end of the barcode label to the
host application when reporting fewer than the maximum number of characters. For example, when
reporting only six characters of the barcode label 12345678, if alignment is left, the library will report
123456. If alignment is right, the library will report 345678. The default is left.
6. To enable the auto cleaning feature, select Auto Clean. When enabled, the library automatically
initiates a cleaning operation when media is unloaded from a drive that requires cleaning instead of
creating a warning event when a drive requires cleaning. LTO-7 and later generation tape drives might
request cleaning more frequently than earlier generation tape drives. For reliable operation, enable
Auto Clean for each partition with an LTO-7 or later generation tape drive and ensure that the partition
has a valid cleaning cartridge.
70 Using the basic partition wizard

When initiating a cleaning operation, the library will use an unexpired cleaning cartridge from the same
partition as the tape drive. If the partition does not contain an unexpired cleaning cartridge, the library
will use an unexpired cleaning cartridge from an unpartitioned area of the library. The library will not
use a cleaning cartridge from a different partition. When enabling auto cleaning, ensure that either
each partition has an unexpired cleaning cartridge or place at least one unexpired cleaning cartridge in
an area that is not assigned to a partition.
NOTE:
The cleaning cartridge label must begin with the letters “CLN” for the library to recognize it as a
cleaning cartridge.
The same LTO Ultrium cleaning cartridges are used for all LTO tape drives. The library does not limit
movement of a cleaning cartridge based on the LTO generation in the bar code media identifier and
will allow moves of cleaning cartridges to any generation tape drive.
All Hewlett Packard Enterprise labels for cleaning cartridges end with “L1” media identifier characters.
7. Click Next.
8. The Finish Configuration screen displays the proposed allocation of library resources into partitions.
a. To update the configuration, click Back.

b. To have the wizard configure partition as shown, click Finish.
After the wizard reconfigures the partition, the library will come on line automatically.
c. To exit the wizard, click Cancel or Exit.
TIP:
You can use the Expert Partition Wizard to adjust the allocation of resources after creating the
partitions with the Basic Partition Wizard.
Using the expert partition wizard

CAUTION:
The library will go off line while partitions are being configured. Ensure that all host operations are
idle before running a partition wizard.
NOTE:
If you want to enable or disable the mailslots, Cancel out of the wizard and update the mailslot
configuration before configuring partitioning.
NOTE:
Failover features are licensed and can only be enabled when a valid license has been added to the
library. If you want to enable these features and have not added the license to the library, Cancel out of
the wizard and add the license to the library before configuring partitioning.
Using the expert partition wizard 71

Procedure
1. From the Configuration area, click Expert Wizard in the Partitions menu to start the wizard.
The Create Partition Scheme screen lists the current partitions, if any, and the free resources. Use
the wizard to configure one partition at a time.
2. Select a partition.
a. To add a partition, click Add and then click Next.
NOTE:
The Add button will only be active if there are available resources, such as tape drives, storage
slots, or mailslot slots. If there are no available resources, either edit a partition and release
resources from it or remove a partition that contains extra resources.
b. To reconfigure a partition, click Edit and then click Next.
3. Enter a name for the partition.
NOTE:
Do not name the partition “DVP” because this name is reserved for the use of Command View TL.
4. Select the number of barcode characters reported to the host application.

This option provides interchange compatibility with libraries with more limited barcode reading
capabilities. The maximum length is 16 and the default is 8. This configuration will apply to all
partitions.
NOTE:
The industry standard length for LTO barcode labels is eight characters. Barcode labels longer than
eight characters might scan incorrectly, particularly if they are not high-quality labels.
The maximum barcode label length for the 1/8 G2 Tape Autoloader and MSL2024, MSL4048,
MSL8048, and MSL8096 Tape Libraries is 15 characters.
5. Select whether to report the barcode characters from the left or right end of the barcode label to the
host application when reporting fewer than the maximum number of characters.
For example, when reporting only six characters of the barcode label 12345678 , if alignment is left,
the library will report 123456 . If alignment is right, the library will report 345678 . The default is left.
6. To enable the auto cleaning feature, select Auto Clean.

When enabled, the library automatically initiates a cleaning operation when media is unloaded from a
drive that requires cleaning instead of creating a warning event when a drive requires cleaning.
LTO-7 and later generation tape drives might request cleaning more frequently than earlier
generation tape drives. For reliable operation, enable Auto Clean for each partition with an LTO-7 or
later generation tape drive and ensure that the partition has a valid cleaning cartridge.
When initiating a cleaning operation, the library will use an unexpired cleaning cartridge from the
same partition as the tape drive. If the partition does not contain an unexpired cleaning cartridge, the
library will use an unexpired cleaning cartridge from an unpartitioned area of the library. The library
will not use a cleaning cartridge from a different partition. When enabling auto cleaning, ensure that
either each partition has an unexpired cleaning cartridge or place at least one unexpired cleaning
cartridge in an area that is not assigned to a partition.

NOTE:
The cleaning cartridge label must begin with the letters “CLN” for the library to recognize it as a
cleaning cartridge.
The same LTO Ultrium cleaning cartridges are used for all LTO tape drives. The library does not limit
movement of a cleaning cartridge based on the LTO generation in the bar code media identifier and
will allow moves of cleaning cartridges to any generation tape drive.
All Hewlett Packard Enterprise labels for cleaning cartridges end with “L1” media identifier
characters.
7. If only one host will be accessing each LTO-7 or later generation drive in the partition, select LTO7+
Multi-initiator SCSI Conflict Detection.
LTO-7 and later generation tape drives track which hosts (SCSI initiators) are sending commands to
the drive. When LTO7+ Multi-initiator SCSI Conflict Detection is enabled for a partition, the library
monitors the initiator lists for all of the LTO-7 and later generation drives in that partition. If the library
detects more than a single host WWNN for a drive, the library generates an LTO7+ Multi-initiator
SCSI Conflict Detection warning event. The event lists all of the host WWNNs for the given tape
drive, so the administrator can remove access to any host that should not be sending commands to
the drive.
The LTO7+ Multi-initiator SCSI Conflict Detection setting only appears if one or more LTO-7 or
later generation drives are detected in the library.
Only enable this setting if you are sure that only one host will access each drive. Do not enable this
feature if your use model or SAN setup requires multiple hosts sending commands to any drive in the
partition.
8. Click Next.
9. In the Assign Storage Slots screen, use the >> and << buttons to assign slots to the new partition
and then click Next.
10. In the Assign Mailslots screen, use the >> and << buttons to assign mailslots to the new partition
and then click Next.
Individual mailslot elements cannot be shared between partitions. Importing or exporting cartridges in
a partition without an assigned mailslot will require magazine access, which will take the library off
line.
11. In the Assign Drives screen, use the >> and << buttons to assign drives to the new partition and
then click Next.
12. In the Select Control Path Failover Type screen, select the failover feature for the partition.
• None - Control Path Failover Disabled —When selected, the library will not transfer control to
another tape drive if communication with the active control path drive for the partition is
interrupted.
• Enable—LTO6 Advanced Control Path Failover (ACPF)—When selected, the failover driver on
the backup host operating system and library work together to handle error recovery and path
failover for the partition at a level below the backup application. ACPF includes both port-to-port
failover on a single control path drive and drive-to-drive failover of the library LUN.

TIP: This option is only selectable when the following requirements are met:
The partition contains at least two LTO-6 FC tape drives. SAS and other FC tape drives can
be in the same partition, but cannot be configured for ACPF.
NOTE:
LTO-6 High Availability Path Failover requires a driver to be installed on all backup application
servers that will access the partition. For information about High Availability Path Failover,
including installing and using operating system drivers, see the LTO-5 and LTO-6 failover user
guide.
• Enable-LTO7+ Control Path Failover (LTO7+ CPF) —When selected, the failover driver on the
backup host operating system and library work together to handle error recovery and path failover
for the partition at a level below the backup application. LTO-7+ control path failover includes both
port-to-port failover on a single control path drive and drive-to-drive failover of the library LUN.
◦ The partition contains at least two LTO-7 or later generation FC tape drives. For
example, an LTO-7 FC drive can fail over to an LTO-8 FC drive.
SAS and LTO-6 and earlier generation FC tape drives can be in the same partition, but
cannot be configured for LTO-7+ failover.
◦ The HPE MSL3040 LTO-7+ Path Failover License has been added to the library.
NOTE:
LTO-7+ Path Failover requires a driver to be installed on all backup application servers that will
access the partition. For information about LTO-7+ Path Failover, including installing and using
failover software, see the LTO-7 and later generation failover user guide.
13. In the Select Control Path Settings screen, select the Active Control Path Drive. If CPF or ACPF
is enabled, also select the Passive Control Path Drive . Click Next.
14. In the Select Data Path Failover Settings screen, select the Data Path Failover settings for each
tape drive.
• None —When selected, the drive will not attempt to transfer the data path to the other port if it
detects a failure on the primary port.
• LTO6 Adv. DPF—The Advanced Data Path Failover features of LTO-6 drives are enabled. With
ADPF, the failover driver on the backup host operating system and library work together to detect
a failed drive port and transfer the data path to the other drive port as quickly as possible,
resulting in most recoveries completing before the standard command timeout.

◦ The drive is an LTO-6 dual-ported FC drive.

◦ The HPE MSL3040 LTO-6 Data Path (DataP) Failover License has been added to the
library.
• LTO7+ DPF —The LTO-7+ data path failover features are enabled. With LTO-7+ data path
failover, the failover driver on the backup host operating system and library work together to
detect a failed drive port and transfer the data path to the other drive port as quickly as possible,
resulting in most recoveries completing before the standard command timeout.
◦ The drive is an LTO-7 or later generation FC drive.

◦ LTO-6 Advanced Control Path Failover is NOT enabled for the partition containing the
drive.
◦ The HPE MSL3040 LTO-7+ Path Failover License has been added to the library.
NOTE:
LTO-7+ Path Failover requires a driver to be installed on all backup application servers that will
access the partition. For information about LTO-7+ Path Failover, including installing and using
failover software, see the LTO-7 and later generation failover user guide.
15. Verify the partition configuration and then click Finish .

16. After the wizard reconfigures the partition, the library will come on line automatically.
Deleting a partition using the expert partition wizard
NOTE:
Procedure
1. Select the partition.

2. Click Remove.
3. Click Next.
4. Verify that you want to remove the partition and then click Finish.
After the wizard removes the partition, the library will come on line automatically.

Encryption configuration
The library supports multiple methods of encryption. The encryption method is configured for each
partition.
Encryption is configured from the Configuration > Encryption screen.
NOTE:
The library goes offline when the encryption configuration is changed.
Setting the default configuration mode for new partitions
Prerequisites
Logged in to the RMI as the security user
Procedure
1. Navigate to the RMI Configuration > Encryption screen.

2. In the Set Default Encryption Mode for new Partitions, select a mode.
3. To update the setting for all existing partitions, click Apply to all existing partitions.
4. Click Submit.
Allowing the administrator to configure encryption with the Expert Partition Wizard
By default, the security user must configure encryption. With this setting, library administrator users can
configure encryption with the Expert Partition Wizard.
Prerequisites
Procedure
1. Navigate to the Configuration > Encryption screen.

2. Select Allow Administrator encryption configuration during Expert Partition Wizard.
3. Click Submit.
Setting the encryption mode for a partition
Prerequisites
Procedure
1. Navigate to the Configuration > Encryption screen.

2. In the Set Encryption Mode per Partition section, select an encryption mode for one or more
partitions.
76 Encryption configuration
To disable library-managed encryption, set the encryption mode to Controlled by Backup
Application. When encryption is disabled for a partition, encrypted media in that partition cannot be
read until the same encryption method is enabled.
3. Click Submit.
MSL Encryption Kit configuration

The Configuration > Encryption > USB—MSL Encryption Kit screen displays information about the
key server token and provides access to enter the key server token password and configure a new key
server token. Access to this screen is only available to the security user.
For additional information on using the encryption kit, see the HPE StoreEver MSL Encryption Kit User
Guide on the Hewlett Packard Enterprise Support website: http://www.hpe.com/support/manuals. The
terms “token PIN” and “token password” are used interchangeably in the encryption kit documentation.
Entering the key server token password when using the MSL Encryption Kit
Procedure
1. Navigate to the Configuration > Encryption > USB—MSL Encryption Kit screen.
2. Verify that the correct key server token is available.
3. Enter the Token Password and then click Submit.
Viewing the keys on the key server token when using the MSL Encryption Kit
Procedure
2. If the Keys on the Key Server Token area is not visible, click Gather Key Information.
3. Expand the Keys on the Key Server Token area to see the keys on the key server token.
Changing the key server token password when using the MSL Encryption Kit
Procedure
2. Expand the Password Management section.
3. Enter the current and new key server token passwords.
4. The key server token password must be at least 8 characters and no longer than 16 characters. The
key server token password must contain at least one lower case letter, one upper case letter, and at
least two digits.
5. Click Submit.
MSL Encryption Kit configuration 77

CAUTION:
The key server token protects the encryption keys with a password. If you lose the key server token
password, you will not be able to restore data from your encrypted data cartridges using that key
server token. Neither you nor a service engineer can recover a lost key server token password.
Keep a copy of the key server token password in a safe place.
Changing the key server token name when using the MSL Encryption Kit
Procedure
2. Expand the Password Management section.
3. Enter the new key server token name. The name can have up to 126 characters.
TIP:
Using a descriptive name, including the dates when the keys on the key server token were used,
could be helpful if your log of data cartridges written with keys on the key server token is lost.
4. Click Submit.
Generating a new write key when using the MSL Encryption Kit
Procedure
2. Expand the Key Management section.
3. Click Apply.
Configuring automatic key generation when using the MSL Encryption Kit
When automatic key generation is enabled, the library will automatically request the key server token to
generate a new key periodically, according to the policy you configure. Be aware that when new keys are
created automatically they are not backed up until you do so manually. To avoid only having one copy of
the new key, set the automatic key generation policy for a time when you can back up the new key before
data cartridges are written using the new key.
Procedure
3. Set the policy for the new key generation frequency, and the date and time this will occur.
4. Click Submit to apply your selections.
78 Changing the key server token name when using the MSL Encryption Kit
NOTE:
A key is not generated when the library time is advanced past a time when a new key would have been
generated. If you advance the library time, check the automatic key generation policy to see whether a
new key is needed, and if so, manually generate it.
One new key is generated if the library is off at a time when a new key would have been automatically
generated. To prevent a new key from being generated in this case, disable automatic key generation
before powering off the autoloader or library.
Backing up the key server token data to a file when using the MSL Encryption Kit
As a best practice, back up the key server token data to a file each time an encryption key is added.
Procedure
3. Enter a password for the backup file.
The password must be at least eight characters and no longer than 16 characters. The password must
contain at least one lower case letter, one upper case letter, and at least two digits.
4. If you are creating a backup file to seed a new key server token, enter the number of keys to include in
the backup.
The library will back up the highest-numbered keys, which are normally the most recent.
5. Click Save.
Restoring key server token data from a backup file when using the MSL Encryption Kit
Procedure
3. Enter the key server token restore password.
This password is the password that was created when the key server token backup file was created. It
is not usually the key server token password.
4. Browse to the location of the key server token backup file on the local computer.
5. Click Restore.
Configuring an automatic key generation policy when using the MSL Encryption Kit
Procedure
3. Set the day of the week, time of day and frequency. A new key can only be generated when no media
is in any tape drive in the library, so when possible select a time when all drives in the library are
unloaded.
Backing up the key server token data to a file when using the MSL Encryption
Kit 79
4. Select Enabled.
5. Click Submit.
Configuring the key server token log in behavior when using the MSL Encryption Kit
By default the security user must provide the key server token password each time the library is powered
on or booted. When the Keep Token Logged In Across Reboots option is enabled, the key server token
password is only required after the library has been powered off or encounters a hard shutdown. The
password is not required after a reboot.
Procedure
2. Click Keep Token Logged In Across Reboots.
3. Click Submit.
Using the KMIP wizard

With the Key Management Interoperability Protocol (KMIP) Wizard, you can configure use of KMIP key
management servers with the library.
For additional information on configuring KMIP servers for use with the library, see the KMIP server
documentation.
Prerequisites
• The library configuration is complete, including defining all library partitions.

• The KMIP server is available on the network and has been configured for use with this library.
• The KMIP license has been added from the Configuration > System > License Key Handling
screen.
• The security user is logged in to the RMI.
Procedure
1. In the Configuration area, click KMIP Wizard in the Encryption menu to start the wizard.
2. The Wizard Information screen displays information about the wizard. If the library configuration is
complete and the KMIP server is available on the network, click Next.
3. The Certificate Authority Information screen displays prerequisites for using the KMIP certificate.
When the prerequisites are met, click Next.
4. The Certificate Authority Certificate Entry screen displays instructions for obtaining the certificate
for the KMIP server. Follow the instructions to copy the certificate from the management console.
Paste the certificate into the wizard and then click Next.
5. The Library Certificate Information screen displays information about the next wizard steps. Click
Next.
6. The KMIP Client Configuration screen provides options for two types of server authentication.
80 Configuring the key server token log in behavior when using the MSL
Encryption Kit
a. If your KMIP server uses a client username and password for authentication, enter the username
and password that were specified on the KMIP management console for the library.
b. If your KMIP server uses only certificate passing for authentication, select Enable KMIP
Certificate-only authentication.
Only select this option if you are using a KMIP server that requires it and you do not have a client
username and password.
7. Click Next.
8. The Certificate Generation screen displays the current library certificate, if one exists.
a. To use the current certificate, select Keep Current Certificate and then click Next.
b. To generate a new certificate, select Generate New Certificate. The wizard will generate and
display a new library certificate. Click Select Certificate to copy the new certificate text and then
click Next.
9. If you selected Generate New Certificate, the Sign Library Certificate screen displays the new
certificate for the library. Sign the new library certificate with the certificate authority as a client
certificate, paste the new KMIP certificate in the box, and then click Next.
10. In the KMIP Server Configuration screen, enter the IP address or fully qualified hostname and port
number for up to ten KMIP servers. To verify access to the KMIP servers, click Connectivity Check.
11. The Setup Summary screen displays the settings that were collected by the wizard. Verify that the
settings are correct and that there are no errors in the Done column. If you need to modify any
settings or fix any issues, either click Back to reach the applicable screen or Cancel out of the
wizard to fix the issues and return later.
12. If the settings are correct and there are no errors, click Finish.
Configuring FIPS Support Mode

IMPORTANT:
Once an LTO-6 drive is configured for Secure Mode, this mode can only be disabled when the drive
is installed in the same library that enabled Secure Mode. LTO-6 tape drives should not be moved
between libraries when they have Secure Mode enabled. If an LTO-6 drive that still has Secure
Mode enabled is placed in another library that has FIPS Support Mode Enabled, the drive will not be
allowed to read or write encrypted data.
• Disable Secure Mode for an LTO-6 tape drive

• Disable Secure Mode for an LTO-7 or later tape drive
Prerequisites
FIPS Support Mode prerequisites
Procedure
1. Log in to the RMI as the security user.

2. Navigate to Configuration > Encryption > FIPS Support Mode.
3. Read the information screen and then click Next.
Configuring FIPS Support Mode 81

The Partition FIPS Support Mode Status screen lists all library partitions. The FIPS Support Mode
box is selected if FIPS Support Mode is enabled for a partition.
4. If a partition is not ready for FIPS Support Mode, its line will have a gray background and a note
explaining the issues. If you want to enable FIPS Support Mode for a partition that is not ready, click
Cancel to exit the wizard, and then correct the issues.
• Verify that all tape drives in the partition are LTO-6 or later generation.
• Verify that all LTO-6 tape drives in the partition are running firmware that supports Secure Mode.
• Verify that all LTO-7 and later generation tape drives in the partition are running Secure Mode
firmware.
• Verify that library-managed encryption is configured and enabled for the partition.
5. Select the FIPS Support Mode box for all partitions that should have FIPS Support Mode enabled and
unselect the FIPS Support Mode box for any partitions that should NOT have FIPS Support Mode
enabled. (If a partition already has FIPS Support Mode enabled and you want it to continue to have
FIPS Support Mode enabled, leave the box selected.)
NOTE:
If an LTO-7 or later generation drive has firmware that does NOT support Secure Mode and the
partition is configured with FIPS Support Mode enabled, the drive ports will be OFFLINE.
If an LTO-7 or later generation drive has firmware that supports Secure Mode and the partition is
configured with FIPS Support Mode disabled, the drive ports will be left configured and all keys will be
sent to the drive wrapped. The library will issue warning events.
For a current list of products that are FIPS 140-2 Validated, see the NIST FIPS 140-2 Crypto Module
Validation List. If FIPS 140-2 Validation is required, verify the validation status before purchasing the
product.
6. Click Next.
7. The Finish screen lists each partition that will have a configuration change and whether FIPS Support
Mode will be enabled or disabled. To complete FIPS Support Mode configuration, click Finish.
8. The wizard updates the screen as it configures each partition. When the wizard is finished, click Exit.
FIPS Support Mode prerequisites

The Federal Information Processing Standards (FIPS) are standards that are developed and released by
the United States federal government for use in computer systems by nonmilitary government agencies
and contractors. FIPS 140-2 covers standards for secure data encryption.
With FIPS Support Mode, the tape drives in a library partition operate in a mode that is compliant with
FIPS 140-2 requirements. Full compliance requires that the drives are running FIPS 140-2 compliant
firmware. When the LTO FIPS Support Mode wizard configures a partition for FIPS Support Mode, the
library enables Secure Mode for all the drives in that partition. FIPS Support Mode only works with library-
managed encryption (such as KMIP or the MSL Encryption Kit); it does not work with application-
managed encryption.
82 FIPS Support Mode prerequisites

Procedure
• All library partitions must be defined.

• Encryption configuration must be complete and encryption enabled for the partition. The partition must
use library-managed encryption (such as KMIP or the MSL Encryption Kit).
• All drives in the partition must be LTO-6 or later generation and running a firmware version that
supports Secure Mode.
1. Remove any LTO-5 or earlier generation tape drives from the partition.
2. For LTO-6 drives: All drive firmware that supports Secure Mode can be used with or without Secure
Mode enabled. If necessary, upgrade the drive firmware to a version that supports Secure Mode.
◦ FC—253W or later
◦ SAS—354W or later
3. For LTO-7 and later generation drives: LTO-7 and later generation tape drives have separate
firmware images that enable or disable Secure Mode when the firmware image is loaded onto the
drive. If necessary, download and install the Secure Mode firmware image.
For a current list of products that are FIPS 140-2 Validated, see the NIST FIPS 140-2 Crypto
Module Validation List. If FIPS 140-2 Validation is required, verify the validation status before
purchasing the product.
Secure Mode
Secure Mode is a setting in the tape drive that only permits encryption settings to be established by the
library that enabled Secure Mode using secure methods. Once a partition has been configured for FIPS
Support Mode, the library will enable Secure Mode for all LTO-6 drives in the partition each time the
library is powered on and disable Secure Mode for all the drives in the partition each time the library is
powered off via a soft power off. The library also disables Secure Mode for a drive when it is powered off
from the RMI.
Disabling Secure Mode for an LTO-6 tape drive

To disable Secure Mode for an LTO-6 tape drive, verify that the tape drive is installed in the library that
enabled Secure Mode and then either power off the drive, or power off or reboot the library.
IMPORTANT:
If Secure Mode is enabled for a drive and either the drive is removed from the library without
powering it off first or the library has a hard shutdown (for example it loses power or the front panel
power button is held for more than 10 seconds), the drive could still have Secure Mode enabled. To
disable Secure Mode, power on the drive in the library that enabled Secure Mode and then power
off the drive from the RMI or OCP.
Procedure
1. Power off the drive from the OCP or RMI Configuration > Drives > Settings screen.
2. Power off the library from the library OCP by holding the power button on the front panel for five
seconds.
Secure Mode 83
3. Reboot the library from the RMI Maintenance > System Reboot screen.
4. To identify the library that enabled Secure Mode, install the tape drive in any MSL6480 tape library
with 4.70 or later firmware or any MSL3040 tape library. The serial number of the library that enabled
Secure Mode is shown in the RMI Status > Drive Status screen for the drive in the common name
(CN) field.
Disabling Secure Mode for an LTO-7 or later tape drive

LTO-7 and later generation tape drives have separate firmware images that enable or disable Secure
Mode when the firmware image is loaded onto the drive.
NOTE:
For a current list of products that are FIPS 140-2 Validated, see the NIST FIPS 140-2 Crypto Module
Validation List. If FIPS 140-2 Validation is required, verify the validation status before purchasing the
product.
Procedure
Download and install the firmware image without Secure Mode.
Configuring local user accounts

Procedure
• Configure user account settings

• Add a local user account
• Set or modify a user password
• Allow magazine and mailslot access for the “user” user
• Change the OCP PIN from the RMI
• Remove a local user account
Configuring user account settings
Procedure
1. Navigate to the Configuration > User Accounts > User Accounts Settings screen.
2. Configure the settings to meet the organization security requirements.
• Minimum number of characters - default is 8

• Minimum number of upper case alphabetic characters (A-Z) - default is 0
• Minimum number of lower case alphabetic characters (a-z) - default is 0
• Minimum number of numeric characters (0-9) - default is 0
• Minimum number of special characters (!@#$%^&**()_+={}|[]\:;"<>?,./) - default is 0
84 Disabling Secure Mode for an LTO-7 or later tape drive

• Maximum number of identical consecutive characters - default is Unlimited
• Maximum number of failed logins before password is locked - default is 3
• Maximum number of days before password must be changed - default is Unlimited
• Number of password changes before an old password can be used gain - default is 3
3. Click Enter.
Adding a local user account

The administrator can add a maximum of 80 local users to the library.
Procedure
1. Navigate to the Configuration > User Accounts > Local User Accounts screen.
2. Click Add User.
3. Enter the user account details.
• Name - a series of characters and numbers with a minimum length of 1 and maximum length of 32.
Allowed characters are a-z, A-Z, and 0-9.
• Role - User or Administrator.
• Password
4. Click Add.
Setting or modifying a user password
Procedure
2. Click Edit next to the user name.
To filter the user list, enter one or more characters in the filter box and then click Filter By Name. For
example, the substring "tr" will return both "administrator" and "Tristan".
3. Enter the user password in both password fields.
4. Click Modify.
Allowing magazine and mailslot access for the “user” user

By default, only the administrator and security users are allowed to open the mailslots or magazines. The
administrator and security users can enable the “user” user account to access to the magazines and
mailslots.
Procedure
1. Navigate to the Configuration > User Accounts > User Account Settings screen.
2. Configure access.
Adding a local user account 85

a. To allow access the magazines, select Allow magazine access by the “user” user account.
b. To allow access to the mailslots, select Allow mailslot access by the “user” user account.
3. Click Submit.
Changing the OCP PIN from the RMI
Procedure
2. In the Modify OCP PINs section, click Modify OCP PINs.
3. Select the user in the Name field.
Only the administrator and user users can log in from the OCP.
4. Enter the new PIN in the PIN and Verify PIN fields.
The PIN must be a number that contains exactly four digits. For example, "1234".
5. Click Modify.
Removing a local user account
Procedure
2. In the Local Users section, click Delete next to the user name.
3. Click Yes to confirm.
Configuring LDAP user accounts

Prerequisites
Prerequisites for configuring LDAP user accounts
Procedure
1. Navigate to the Configuration > User Accounts > LDAP screen.

2. If not already listed, add your LDAP servers.
a. In the LDAP Servers area, enter your LDAP server’s IP address or domain name, and then click
Add Server.
The RMI displays the Add Server dialog.
b. Enter all of the requested LDAP configuration settings in the Primary Server area.
See your LDAP server documentation or local LDAP administrator for the preferred values for the
various LDAP configuration settings, such as the port number and distinguished names.
86 Changing the OCP PIN from the RMI

• Host—IP address for the LDAP server
• Port—The default is 389.
• User CN (Common Name)— The LDAP user with permission to connect to the LDAP server
and perform user queries. Many environments use the format “Surname, Name” or the email
address for a group of library administrators.
• User DN (Distinguished Name)—The DN of the User CN configured to authenticate with the
LDAP server.
• Password—LDAP password of the User CN. This might be the User CN’s Windows password
or an environment-specific password.
• Use SSL—If SSL is required by your organization, select Use SSL and then paste the
appropriate CA certificate.
c. Enter the Secondary/Backup Server host address and port number.

d. Enter the Distinguished Names parameters.
Base DN—The LDAP parameters needed to identify the LDAP domain. User queries will be
performed as a recursive tree search against this Base DN. For example:
DC=Examplegroup,DC=local
e. Enter the Attribute Mapping parameters.
Username/LDAP Server Name—The LDAP name for the specified user account. For example:
sAMAccountName.
f. Click Test Connection to verify the configuration.

g. When the library successfully connects to the LDAP server, click OK.
3. In the LDAP User area, click Add User.

4. The RMI displays the Add User dialog.
5. Click Query LDAP Servers to see a list of available users.
6. Select the user name and then assign the user a role (User, Administrator, or Security). Click OK.
Prerequisites for configuring LDAP user accounts

By default the library has three predefined user accounts: administrator, security, and user. When LDAP
servers and users are configured, the RMI and OCP login screens show the LDAP users along with the
predefined users.
Each LDAP user is assigned a role based on the predefined user accounts, and this role determines the
access level for the LDAP user.
Procedure
• Verify that the passwords for the predefined administrator and security user accounts are set.
• Using LDAP does not disable the predefined user accounts. For library security, ensure that the
passwords for the predefined administrator and security user accounts are always set.
Prerequisites for configuring LDAP user accounts 87

• Setting the administrator password is required for any user with administrator or security roles to log in
from the RMI.
• Collect the LDAP server configuration settings.
• LDAP server configuration is dependent on the company IT environment and security model. See your
IT administrator for the settings for your environment. Before using the wizard, you will need to know:
1. IP address and port for the primary and backup LDAP servers
2. Common Name for the library administrator
3. Base Distinguished Name and Domain.
4. Distinguished Name for the library administrator. These are parameters needed to search for
potential library users in the LDAP server. For example,
OU=lnternal,OU=Users,OU=RW,DC=libgroup,DC=local.
5. Attribute Mapping, Username. For most Windows Active Directory environments, the Username
field under Attribute Mapping should bet set to sAMAccountName.
6. If SSL is required for the LDAP server. This field is likely required for newer versions of LDAP
servers.
Configuring Command View for Tape Libraries integration

For more information about Command View TL, see the HPE StoreEver Interface Manager and
Command View for Tape Libraries User Guide, available from the Hewlett Packard Enterprise website at
http://www.hpe.com/support/cvtl.
Procedure
1. Verify that SNMP is enabled.

2. Navigate to the Configuration > Command View TL Configuration screen.
3. Configure the library information.
• Name—The name of the library that will be displayed in the Command View TL interface. The
default is HPEMSL3040 <serial number>.
• Serial Number—The serial number of the base module. This cannot be modified.
• Management URL—The URL of the management station, including port. For example: http://
192.0.2.24:8099.
4. Configure the product information.
• Name—MSL3040. This cannot be modified.

• Version—Library firmware version.
5. Configure the contact information.
88 Configuring Command View for Tape Libraries integration

• Name—Name of the person to contact about management of the library.
• Phone—Phone number of the contact person.
• Email—E-mail address of the contact person.
6. If using the Data Verification feature, configure the Data Verification information.
• Enable Data Verification and Library REST Interface—Select to allow Command View TL and
other applications using the REST interface to communicate with the library over the SSH protocol.
Enabling Data Verification and the REST interface does not enable full SSH access for the console
or other uses.
• Data Verification and Library REST Interface User Name—The user name that the library uses
to communicate with Command View TL and all other applications using the REST Interface. This
user name is created in Command View TL and is always cvtl.
• Data Verification and Library REST Interface Password—This password must be the same as
the Data Verification password configured for this library on the Command View TL management
station. The same password is used for all applications using the REST Interface to access this
library.
7. Click Submit.
Enabling Data Verification

Procedure
Enable Data Verification from the Data Verification information area of the Configuration > Command
View TL Configuration screen.
Preparing the library for Data Verification

The Data Verification feature provides an automated process to validate media readability and data
integrity of backup data cartridges. Data Verification is a feature of Command View that is supported by
the library and requires a license to be installed on the Command View TL management station. Data
Verification is only supported with Command View TL 3.8 and newer versions. For more information on
Data Verification, see the HPE Command View for Tape Libraries User Guide on the Command View TL
website.
The Data Verification feature uses a partition called “DVP” for the storage slots and tape drives used for
Data Verification. Command View TL moves the cartridges between the storage slots and tape drives in
the DVP partition for media verification read purposes. When Command View TL is performing move
operations, the library RMI and other library partitions can still be used. This partition is created and
configured from the Command View TL interface.
Before enabling Data Verification with Command View TL, prepare the library by freeing up resources
needed for the DVP partition and creating a private network for the tape drives and library.
Procedure
1. Use the Expert Partition Wizard to prepare the library for the data verification partition.
Enabling Data Verification 89

a. If the library already has a partition named “DVP” that is not used for Data Verification, rename the
partition. The partition name “DVP” is reserved for use by Command View TL.
b. Unassign the tape drives that will be used for Data Verification from their current partition.
c. Unassign the storage slots that will be used for Data Verification from their current partition.
d. If you want to use a mailslot to import and export media, verify that a free mailslot is available.
e. Verify that each DVP partition has a valid cleaning cartridge with a barcode beginning with “CLN”
that can be used for cleaning operations.
2. Create a private network for the tape drives and library that will be used for Data Verification.
a. Ensure that each tape drive that will be assigned to the DVP partition has an Ethernet connection
to a switch.
NOTE:
Use a true switch for the connections from the drives. DO NOT use a hub, which replicates data to
all ports on the hub.
b. Ensure that the DIAG port of the base module controller has an Ethernet connection to a switch.
NOTE:
Use a true switch for the connections from the drives. DO NOT use a hub, which replicates data to
all ports on the hub.
c. When the private network is cabled correctly, each drive will obtain an IP address from the library
on the 16.1.9.X subnet.
The drive IP address can be viewed on the RMI Status > Drive Status screen. For a cabling
diagram, see the user guide.
d. Verify that no other hosts or network connections are included in the private network. Only the
drives that are used for Data Verification should have their Ethernet port connected to the same
private network as the library DIAG port.
IMPORTANT:
Do not cable or connect the FC or SAS ports for drives that are used for Data Verification.
These ports must be left uncabled to prevent host interference with Data Verification
operations.
Configuring the library RMI

Configure the library RMI from the Configuration > Web Management screen.
Procedure
• Enable secure communications

• Manage custom certificates.
90 Configuring the library RMI

1. Add a custom certificate for SSL/TLS connections
2. Back up a custom certificate
3. Restore a custom certificate
• Configure the session timeout

• Enable OCP/RMI session locking
• Restrict RMI access for the administrator and security users
Enabling secure communications

Enable or disable secure access to the RMI using Secure Socket Layer (SSL) or Secure Shell (SSH). The
default is disabled.
When SSH is enabled, the library will only accept SSH connections. The default is disabled. A service
user login is required to enable SSH.
NOTE:
When Data Verification is enabled, Command View TL communicates with the library though SSH even
when SSH is disabled in this screen. However, when SSH is disabled in this screen, console and remote
access for SSH connections is disabled.
Procedure
1. Navigate to the RMI Configuration > Web Management screen.

2. In the Secure Communications section, select SSL (Secure Socket Layer) to require all
connections to the RMI to use HTTPS.
3. Click Submit.
Adding a signed certificate for SSL/TLS connections

Use the Add Signed Certificate Wizard to add a self-signed certificate to the library for use with SSL/TLS
connections. The certificate will be used by the library for https connections to the RMI and Data
Verification connections to Command View TL.
NOTE:
KMIP SSL/TLS connections will not use this certificate because they use a different set of certificates that
are paired with the KMIP server.
The certificate will also be used on the client side of the connection and will need to be applied to each
server or computer where the web browser will be used to access the RMI.
The wizard generates a certificate and then you will need a Certificate Authority to sign the certificate.
Procedure
1. Before starting the wizard, prepare your Certificate Authority to sign the certificate. You will paste the
certificate generated by the wizard into a field in the Certificate Authority for signing.
2. To start the wizard click Start Certificate Wizard from the Configuration > Web Management
screen.
Enabling secure communications 91

3. Read the Information screen and then click Next.
4. In the Certificate Signing Request screen, create the certificate.
a. Enter the information about the library and organization.

b. Click Generate CSR.
The wizard displays the certificate in the lower pane.
c. Click Select CSR.
d. Use a web browser copy command, such as Crtl-c to copy the certificate generated by the wizard
is now in your computer copy buffer.
5. Paste the certificate into the appropriate field in your Certificate Authority and then have the Certificate
Authority sign the certificate.
6. In the wizard Certificate Signing Request screen, click Next.
7. In the Signed Certificate screen, paste the signed certificate into the Signed Certificate pane and
then click Finish.
8. To verify that the certificate is being used, open an https connection to the library from a server or
computer where the server-side certificate has been imported.
IMPORTANT:
If the server-side signed certificate is not imported correctly, the library will revert to the built-in
certificate.
Backing up a custom certificate
Procedure

2. In the Backup Custom Certificate section, click Backup Custom Certificate.
3. Follow the instructions on the screen to save the custom certificate to a folder accessible from the
computer running the RMI.
Restoring a custom certificate
Procedure

2. in the Restore Custom Certification section, click Browse and then select the custom certificate file
from the local computer.
Configuring the RMI session timeout
92 Backing up a custom certificate

Procedure
1. Navigate to the Configuration > Web Management screen.

2. In the Session Timeout section, select the length of time before a user is timed out of an RMI
session.
3. Click Submit.
Enabling OCP/RMI session locking

The library only supports one OCP or RMI user session at a time. By default, when a user logs in to the
RMI or OCP, the existing user session is terminated.
When OCP/RMI Session Locking is enabled, a new session will not terminate the current session and
the new user will not be able to log in.
NOTE:
When this setting is enabled, always log out of the RMI or OCP when finished with a session. Otherwise,
no new sessions will be allowed until the current session times out.
Procedure

2. Click OCP/RMI Session Locking.
3. Click Submit.
Restricting RMI access for the administrator and security users

Restricting RMI access for the administrator and security users can be used in high secure environments
where policies require all configuration changes to occur from the physical library front panel. Note that
many settings cannot be configured from the OCP.
The user and service users will still be able to log in with the RMI. To remove all RMI access, unplug the
Ethernet cable from the library controller.
Procedure

2. Click Restricted Remote Management Interface (RMI) Login.
3. Click Submit.
Secure Manager
Secure Manager is a feature for configuring hosts and drives into access control groups that are
managed by the library, without requiring modifications to the SAN layout. Secure Manager is a licensed
feature and can only be enabled after the license has been added to the library.
Secure Manager only supports LTO-6 and later generation FC tape drives. Hewlett Packard Enterprise
recommends only including supported tape drives in partitions using Secure Manager.
SAS drives are not supported by Secure Manager and remain visible on the SAN to all hosts. If an
unsupported drive is hosting the library control path, the library will also be visible on the SAN. The
Enabling OCP/RMI session locking 93

Secure Manager RMI screens display SAS hosts and SAS drives with gray text. The only Secure
Manager function you can perform on the items is to change the name of a SAS host.
NOTE:
When Secure Manager is first enabled, you cannot see the library or any of the Secure Manager-
supported tape drives installed in the library from the host computers until Secure Manager is configured
and the library and drives are made visible to the hosts. The host computers will always see drives that
are not supported by Secure Manager.
IMPORTANT:
Secure Manager alters the drive device access method programmed into the tape drives to prevent
access by unauthorized hosts on the SAN. With Secure Manager enabled, only hosts that are
included in the access control group for a tape drive can see the drive. Before moving a tape drive
to a library that is not using Secure Manager, reset the tape drive access method to the default open
state by disabling Secure Manager.
NOTE:
A host WWPN can only be in one Access Control Group. A library and drive device can be in multiple
Access Control Groups.
Enabling Secure Manager
Procedure
1. Navigate to the Configuration > Secure Manager screen.

2. Select Secure Manager Enabled.
3. Click Finish.
After Secure Manager is enabled, configure the hosts and drives into access groups with the wizards
in the Secure Manager Configuration area.
Creating an access group when using Secure Manager
Procedure

2. Click Edit next to Access Group Configuration and Host(s) selection, read the information on the
Welcome screen, and then click Next.
3. In the Select Action to Perform screen, click Create New Host Access Group, and then click Next.
4. In the Access Group Name screen, enter the Group Name, and then click Next.
The library discovers and displays the attached host WWPNs. The SAN switch RMI that is being used
can also be referenced to see the WWPN-to-port association to help determine which servers are
attached.
5. In the Access Group Hosts screen, select the hosts for the group.
If no hosts are listed, check the following:
94 Enabling Secure Manager

• Are all available hosts already assigned to other access groups?
Each host can only be assigned to one group. If necessary, click Back twice and then remove the
host from another access group.
• Is the host configured in the same zone controlled by the FC switch?

Secure Manager creates access groups as a refinement of zones configured by the FC switch. If
you are using FC switch zoning, the host and library must already be in the same zone.
• Is the host not physically connected to into the SAN?

If not, connect the host to the SAN or create a host in the wizard to be connected into the SAN
later.
6. Click Finish.
Changing the name of an access group when using Secure Manager
Procedure

2. Click Edit next to Access Group Configuration and Host(s) selection and then click Next.
3. Select the group from the list of Existing Groups, click Change Access Group Name, and then click
Next.
4. Enter the new group name and then click Finish.
Deleting an access group when using Secure Manager
Procedure

3. Select the group from the list of Existing Groups, click Delete Host Access Group, and then click
Finish.
Adding a host to an access group when using Secure Manager
Procedure

3. Select the group from the list of Existing Groups, click Add Host to Group, and then click Next.
4. Select one or more available hosts to add to the group and then click Finish.
If no hosts are listed, check the following:
Changing the name of an access group when using Secure Manager 95

• Are all available hosts already assigned to other access groups?
Each host can only be assigned to one group. If necessary, click Back twice and then remove the
host from another access group.
• Is the host configured in the same zone controlled by the FC switch?

Secure Manager creates access groups as a refinement of zones configured by the FC switch. If
you are using FC switch zoning, the host and library must already be in the same zone.
• Is the host not physically connected to into the SAN?

If not, connect the host to the SAN or create a host in the wizard to be connected into the SAN
later. .
Removing a host from an access group when using Secure Manager
Procedure

3. Select the group from the list of Existing Groups, click Remove Host from Group, and then click
Next.
4. Select one or more hosts to remove from the group and then click Finish.
Configuring device access when using Secure Manager
Procedure

2. Click Edit next to Device Access Configuration.
3. Select one of the groups and then click Next.
4. Expand the partition entries and select the ports that you would like accessible with this group.
NOTE:
When an LTO-7 or later generation drive is configured as the control path drive for a partition, the drive
must also be configured for data access. At least one FC port on the drive must be added to the
access group.
5. After configuring each partition, click Finish.
Creating a host when using Secure Manager
IMPORTANT:
Once the host is added to the SAN, verify that the WWPN of the host matches the WWPN value
that was preconfigured.
96 Removing a host from an access group when using Secure Manager

Procedure

2. Click Edit next to Host Configuration.
3. Click Create Host, and then click Next.
4. Enter a name for the host for use within Secure Manager and the WWPN, and then click Finish.
NOTE:
The wizard does not verify that the host exists or is accessible.
NOTE:
Using Modify Host to give a discovered host WWPN a more recognizable name can simplify future
configuration changes in a large SAN.
5. Click Submit.
Changing the name of a host when using Secure Manager
Procedure

3. Select a host from the list of Current Hosts, click Modify Host, and then click Next.
4. Enter a name for the host for use within Secure Manager, and then click Finish.
5. Click Submit.
Deleting a host when using Secure Manager
Procedure

3. Select a host from the list of Current Hosts, click Delete Host, and then click Finish.
4. Verify that you want to delete the host.
5. Click Submit.
NOTE:
Deleted hosts will be readded if they are rediscovered and added to an access control group.
Maintaining the library

From the Home screen, click or tap on Maintenance to access the library maintenance features.
Changing the name of a host when using Secure Manager 97

Performing the system test
The system test exercises overall library functionality by moving cartridges within the library.
• During each cycle, the library moves a cartridge from a full slot to an empty slot and then return it to its
original slot. You can select the number of cycles for the test. If the test is cancelled, the library will
return the cartridge to its original slot.
• The library will not move cleaning cartridges during the test.
• The test operates over the whole library and does not consider partition configuration.
• During the test, the library is off line.
Prerequisites
• The library must contain at least one compatible cartridge for each generation of tape drive in the
library.
• The tape drives must be empty before starting the test.
To remove a tape from a tape drive, first try using the backup application or Move Media command
from the OCP or RMI. If neither of these methods work, see Forcing a drive to eject a cartridge on
page 110.
Procedure
1. Navigate to the Maintenance > Library Tests > System Test screen.
2. Select the number of test cycles.
3. Select the media handling option:
• Seating—The cartridge is loaded into the tape drive but is not threaded onto the take up reel.
Choose this option for a faster test.
• Threading—The cartridge is loaded into the tape drive and threaded in the drive. Choose this
option for a complete test of the tape drive mechanical operation.
4. Click Start Test.
Performing the slot to slot test

The slot to slot test randomly exchanges cartridges between slots to verify that the library is operating
correctly. At the end of the test, the cartridges are NOT returned to their original slots. If a data cartridge is
moved to an incompatible drive, the drive will reject the cartridge, as designed.
CAUTION:
The test can move cartridges between partitions.
For service and diagnostics, use the robotic test. See Performing the robotic test on page 100.
98 Performing the system test

Prerequisites
• The library must have at least one cartridge, which can be in any slot.
• The library must have at least one empty slot.
Procedure
1. Navigate to the Maintenance > Library Tests > Slot to Slot Test screen.
2. Select the number of cycles.
Performing the element to element test

The element to element test moves a selected cartridge to a selected slot or tape drive, and then returns
it to the original slot. You can select the number of times to move the selected cartridge to the destination
location and back.
The element to element test is intended to show that the library is operating correctly. To diagnose
problems with the robotic assembly or verify that it has been correctly replaced, use the robotic test.
Prerequisites
• The test requires at least one cartridge in the library.

If moving a cartridge to or from a tape drive, the cartridge must be compatible with the generation of
the tape drive.
• One of the selected element locations must be empty and one of the selected element locations must
be full.
Procedure
1. Navigate to the Maintenance > Library Tests > Element to Element Test screen.
2. Select a cartridge from the Source Elements list.
3. To select from a subset of the cartridges:
a. Click Filter On.

b. Enter characters into the search box and then click Search.
The Source Elements list is updated only to include cartridges with a barcode label including the
search characters.
4. Select a location from the Destination Elements list.

5. Select the number of cycles.
Performing the position test

The position test moves the robotic between two element addresses for the specified number of cycles.
The test does not move cartridges.
Performing the element to element test 99

Procedure
1. Navigate to the Maintenance > Library Tests > Position Test screen.
2. Select the source and destination element addresses and number of cycles.
3. Click Start.
Performing the wellness test

The wellness test exercises basic library functionality. At the end of the test, cartridges will be in different
storage slots.
CAUTION:
The test can move cartridges between partitions. Especially if the library is configured for
encryption, ensure that all cartridges are returned to their original partitions after the test.
Prerequisites
• At least one drive must be empty.

• At least one cartridge that is compatible with the empty drive must be in a magazine slot or mailslot.
If moving a cartridge to or from a tape drive, the cartridge must be compatible with the generation of
the tape drive.
• One of the selected element locations must be empty and one of the selected element locations must
be full.
• Each library module must have at least one cartridge installed.
• All backup operations are stopped.
The test takes the library offline to hosts for the duration of the test.
Procedure
1. Navigate to the Maintenance > Library Tests > Wellness Test screen.
Performing the robotic test

The robotic test performs a full inventory and exercises all robotic assembly movements and sensors.
Procedure
1. Navigate to the Maintenance > Library Tests > Robotic Test screen.
100 Performing the wellness test

Testing the front panel LEDs
Procedure
1. Navigate to the Maintenance > Library Tests > OCP Test screen.
2. Select LED Test.
3. Click Start.
4. Follow the instructions on the screen.
Calibrating the front panel

Procedure
1. Navigate to the Maintenance > Library Tests > OCP Test screen.
2. Select Reset LCD Adjustment.
3. Click Start.
4. Follow the instructions on the screen.
Viewing log files

Procedure
1. Navigate to the Maintenance > Logs and Traces > View Logs screen.
2. Select one of the logs.
a. Event Ticket Log—Records library error and warning events

b. Information Log—Records library information warnings
c. Configuration Log—Records configuration changes
3. Show All—Displays all of the above logs.

The log entries are displayed in order of most recent to oldest. The log entries contain a date and time
code, event code, severity, component identifier, and event details.
The log entries are formatted as configured in the Configuration > System > Date and Time Format
screen.
Downloading log and trace files

NOTE:
When possible, download support tickets instead of log and trace files. Support tickets have complete
information about library events and are more useful for support engineers.
Testing the front panel LEDs 101

Procedure
1. From the RMI, navigate to the Maintenance > Logs and Traces > Download Logs and Traces
screen.
2. Cick Save.
Managing library firmware

The firmware version currently installed on the library is displayed in the library status area on the Home
page. Update the library firmware from the Maintenance > Firmware Upgrades > System Firmware
screen.
NOTE:
format.
When you update the library firmware, the library will update the firmware of the expansion modules to a
compatible version.
Procedure
• Update library firmware from the RMI

• Update library firmware from the OCP
Updating library firmware from the RMI
Procedure
1. Download the firmware file to the system running the browser that is logged into the RMI.
2. In the RMI, navigate to the Maintenance > Firmware Upgrades > System Firmware screen.
3. Click Choose File and select the firmware file from the local computer.
compatible version.
Updating library firmware from the OCP
Procedure
1. Copy the firmware file to a USB flash drive.

2. The library only supports FAT-32 formatted USB flash devices. FAT-32 is the most common flash drive
format.
3. In the OCP, navigate to the Maintenance > Firmware Upgrades > System Firmware screen.
4. Insert the USB thumb drive into the USB port on the front of the library.
5. The library detects the USB drive.
6. Select the firmware file.
7. Click Start Upgrade.
102 Managing library firmware

compatible version.
Managing drive firmware from the RMI

Drive firmware can be updated on multiple drives of the same type at the same time. Drive firmware can
only be updated from the RMI. Each drive will only accept appropriate firmware.
Procedure
1. In the RMI, navigate to the Maintenance > Firmware Upgrades > Drive Firmware screen.
2. The tape drives are organized by drive type.
3. Expand the appropriate drive type and select one or more of the tape drives.
4. Click Choose File, and then select the firmware file from the local computer.
5. Click Submit.
More information
To see the firmware version currently installed on the drives, navigate to the Status > Drive Status
screen.
Downloading a tape drive support ticket

Procedure
1. Navigate to the Maintenance > Download Support Ticket screen.

2. Expand the drive support ticket list, if necessary, by clicking the down arrow on the left side. The drive
list displays:
• Drive—The drive number. Drives are numbered starting with one from the physical bottom of the
library to the top.
• Type—The drive form factor (half height or full height) and interface
• Firmware—The current drive firmware version
• Serial—The drive serial number
• Unit—The module containing the tape drive
• Partition—The logical library associated with the tape drive
3. Select the ticket to download.
• Current Ticket—Pulls and saves a new support ticket from the drive. The Current Ticket contains
detailed drive logs and are useful when working on an issue with a service engineer.
• Last Unload Ticket (LTO-6 and earlier)—Saves the ticket that was pulled automatically after the
last cartridge was unloaded from the drive.
• Health Log (LTO-7 and later)—Pulls and saves a new support ticket with less information than the
Current Ticket. The Health Log is faster to download when you only need basic drive health
information.
Managing drive firmware from the RMI 103

NOTE:
Drive support tickets can only be pulled for LTO-4 and later generation tape drives.
4. Select the drive.

5. Click Save.
Downloading a library support ticket

Procedure

2. Expand the Library Support Ticket area, if necessary, by clicking the down arrow on the left side.
3. Click Save.
Rebooting the library

Procedure
From the Maintenance > System Reboot screen, click Reboot.
Rebooting a tape drive

Procedure
1. Navigate to the Maintenance > Drives > Drive Reboot screen.

2. Select the drives to be rebooted.
3. Click Submit.
Clearing drive reservations

Hosts can reserve drive access or library access for exclusive use by a specific host port. If a connection
is lost due to a host crash, link break, or other failure while a host has a reservation, access to that device
from other hosts can be blocked.
Prerequisites
• A host is able to connect to a drive or library.

• Commands are rejected with a RESERVATION CONFLICT error or a generic I/O error.
Procedure
1. Navigate to the Maintenance > Drives > Clear Drive Reservation screen.
2. Select the drives for reservation clearing.
104 Downloading a library support ticket

Reservations cannot be cleared from LTO-4 and earlier tape drives.
3. Click Submit.
Controlling the UID LED

The UID LEDs are a pair of blue LEDs—one on the OCP and the other on the base module controller.
The UID LEDs are useful for identifying the library in a data center. The UID LEDs are operated
synchronously and controlled by the user.
Procedure
1. Navigate to the Maintenance > UID LED Control screen.

2. To change the LED status, click the On or Off button.
3. Click Submit.
Moving the robotic assembly to the base module

Before extending a module from the rack, the robotic assembly must return to its park position in the base
module. Under normal circumstances, when the library is powered off using the front power button the
robot automatically parks and locks into the base module behind the OCP. After powering off the library
and before proceeding with extending a module from the rack, look inside the base module window to
verify that the robotic assembly is behind the OCP.
If the library did not move the robotic assembly to its park position, you can do so from the screen.
Procedure
1. Navigate to the Maintenance > Move Robotic to Base Module screen.

2. Click Submit.
Calibrating the library

The Auto Calibration routine is only needed in some corner case situations. Auto calibration should not be
run as part of normal setup or configuration. Only run auto calibration if instructed to do so by a service
engineer.
NOTE:
The Auto Calibration routine can take up to 15 minutes per module. The library will be offline to hosts
while the routine is running.
Procedure
1. Navigate to the Maintenance > Auto Calibration screen.

2. Click Start Auto Calibration Wizard.
3. Select the modules for calibration.
4. Click Finish
Controlling the UID LED 105

Operating the library
Click or tap the Operations button on the Home screen to access the operations features.
MSL3040 storage slots

Each MSL3040 module has two magazines of storage slots that can be removed from the front of the
library. Each magazine has 20 storage slots for tape cartridges.
The following illustration shows the slot numbers for all of the slots in the magazines.
The mailslot is in the right magazine. When enabled, the mailslot takes the place of storage slots 36-40.
25
30
35
40
20 21
15 26
10 31
5 36
16
11 25
6 30
1 35
MS5
21
26
31
MS1
Figure 5: Storage slot and mailslot numbering
The robot cannot access the lowest row of storage slots in the library. If the library only has a base
module, the library will have 32 storage slots. Each expansion module adds 40 storage slots.
Figure 6: The lowest row of storage slots in the library are inaccessible to the robot.
If an expansion module is installed below the base module, the inaccessible storage slots will be in the
lowest expansion module and all of the storage slots in the base module will be accessible.
The numbers associated with the inaccessible storage slots are not used. For example, storage slots 1
and 6, and mailslot MS1 are not visible in the RMI.
IMPORTANT:
backup operations.

Moving media
Procedure
1. Navigate to the Operation > Move Media.

2. Select the cartridge from Source Elements.
Available source elements are tape drives, enabled mailslots, and storage slots that contain a data
cartridge.
Tape drives are listed at the top of each element list and listed in the order of their drive numbers. Tape
drives are numbered from the physical top of the library starting with Drive (1).
Slots are listed in the order of the slot numbers. Slots are numbered m.s, where m is the module
number and s is the slot within the module.
3. To see a subset of the cartridges in the library, enter some or all of the barcode label characters in the
search area and click Search.
The Source Element list updates to display only the cartridges with labels that include the characters
in the search box.
4. To perform a different search or display all of the available cartridges, click Barcode Filter Off.
5. Select the destination location from Destination Elements.
Available destination elements are tape drives, enabled mailslots, and storage slots that do not contain
a data cartridge.
IMPORTANT:
backup operations.
6. Click Submit.
Opening a magazine from the RMI

• Opening a magazine will take the library off line.
• The magazines will relock after 30 seconds.
• If a host application set the Prevent Media Removal (PMR) setting for a magazine, the library displays
Removal Prevented instead of the Open button. If you must open the magazine manually, have the
application release the PMR setting for the magazine.
Procedure
1. Navigate to the Operation > Open Magazine screen.

2. Click Open for the magazine.
The library will release the lock and illuminate the magazine release button LED.
The library will release the lock. On the MSL3040, the library will illuminate the magazine release
button LED.
3. When the OCP displays a message saying that the magazine has been unlocked, pull the magazine
out of the library to access the storage slots.
Moving media 107

WARNING:
To avoid damaging the library, wait until the OCP displays a message saying that the magazine
has been unlocked before pulling the handle.
The mailslot cannot be opened
Symptom
The Operation > Open Mailslot does not display an Open button for the mailslot.
Solution 1
Cause
The mailslot is not enabled.
Action
The mailslot must be enabled before it can be opened. To enable a mailslot, see Enabling or disabling
mailslots.
Solution 2
Cause
A host application set the Prevent Media Removal (PMR) setting for a mailslot. In this case, the library
displays Removal Prevented instead of the Open button.
Action
If you need to open the mailslot, have the application release the PMR setting for the mailslot.
Opening a magazine from the OCP

Procedure
1. Navigate to the Operation > Open Magazine screen.

The library lights an LED for each magazine in the library.
2. Press the magazine release button for the magazine to be opened.
The library will release the lock.
3. Pull the magazine out of the library.
NOTE:
The magazine will relock after 30 seconds.
Cleaning a tape drive

The tape drive monitors its need for cleaning, reporting a cleaning request as an event. You can either
initiate a drive cleaning operation manually from the Operation > Clean Drive screen or configure auto
cleaning from one of the partition wizards.
108 The mailslot cannot be opened

Procedure
• Configure auto cleaning

The auto cleaning feature
• Initiate a drive cleaning operation
The auto cleaning feature

When auto cleaning is enabled, the library must have an unexpired labeled cleaning cartridge loaded.
The label must begin with the letters “CLN” for the library to recognize it as a cleaning cartridge. The
cleaning cartridge can be in a partition slot or in a slot that is not part of a partition.
The usage count for a cleaning cartridge is maintained in the cartridge memory. The library reads the
usage count the first time the cartridge is loaded into a tape drive and records the usage count with the
cartridge inventory information. When multiple cleaning cartridges are available, the library will choose a
cleaning cartridge whose usage count is not available in the cartridge inventory information. If the library
knows the usage count for all of the cleaning cartridges, the library will choose the one with the highest
usage count.
Configuring auto cleaning

You can configure auto cleaning with the basic or expert partition wizards. When auto cleaning is enabled,
the library automatically initiates a cleaning operation when media is unloaded from a drive that requires
cleaning instead of creating a warning event when a drive requires cleaning.
Procedure
• Use the basic partition wizard

• Use the expert partition wizard
Initiating a drive cleaning operation
Procedure
1. Navigate to the Operation > Clean Drive screen.

2. Select a cleaning cartridge from the Source Elements list. The library uses the barcode label to
identify cleaning cartridges.
3. If no cleaning cartridges are available, load one into a mailslot or magazine slot.
4. Select the tape drive to be cleaned from the Destination Elements list.
5. Tape drives currently containing a cartridge are not listed. To clean a tape drive not listed, move the
cartridge out of the drive.
6. Click Submit
Rescanning the cartridge inventory

Procedure
1. Navigate to the Operation > Rescan Inventory screen.

2. Click Rescan.
The auto cleaning feature 109

The library will change to Scanning status and will be unavailable to perform other operations until the
scan is complete. The library displays a progress indicator in the top banner while performing a full
library inventory.
Forcing a drive to eject a cartridge

The force drive media eject operation attempts to force the tape drive to eject the cartridge and place it
into an open slot. Access to this feature requires the administrator password.
Before performing this operation, attempt to eject the data cartridge using the backup software or using
the library move media operation through the RMI or OCP. While a drive is being force ejected, a window
indicating the process is ongoing should appear. No operations will be available until the force eject
completes.
Procedure
1. Navigate to the Operation > Force Drive Media Eject screen.

2. Select the drive in the Source Elements list.
3. Select the destination in the Destination Elements list.
4. Click Submit.
Difficulty ejecting a cartridge
Symptom
A drive has difficulty ejecting a cartridge.
Cause
This problem is usually caused by bad or damaged media.
Action
Remove the cartridge from the media pool,
Viewing status information

To access the status area, from the Home screen, click or tap Status.
Viewing library and module status

Procedure
1. See summary information and status in the top banner and left side bar.
2. For additional library module configuration and status information, navigate to the Status > Library
Status screen.
Status > Library Status screen parameters

Library information
110 Forcing a drive to eject a cartridge

• Vendor—HPE
• Serial Number—Library serial number
• Robotic Hardware Revision
• Barcode Reader Hardware Revision
• Product ID—MSL3040
• Base Firmware Revision—Version of the currently installed base module firmware
• Expansion Firmware Revision—Version of the currently installed expansion module firmware
• Robotic Firmware Revision—Version of the currently installed robotic assembly firmware. The
robotic assembly firmware is bundled and installed with the library firmware.
• Barcode Reader Firmware Revision—Version of the currently installed barcode reader firmware.
The barcode reader firmware is bundled and installed with the library firmware.
Library status
• Library Status
◦ Idle—The library robotic is ready to perform an action.

◦ Moving—The library robotic is moving a cartridge.
◦ Scanning—The library robotic is performing an inventory of cartridges.
◦ Offline—The library robotic has been taken off line by the library.
• Cartridge in Transport—When applicable, displays the barcode label of the cartridge currently in the
robotic assembly
• Total Power On Time—Total time that the base module has been powered on since it was
manufactured
• Odometer—Robotic assembly move count
• Robotic Location—The module where the robotic assembly is currently located. The home location
for the robotic assembly is in base module behind the OCP.
• Shipping Lock—The shipping lock is part of the robotic assembly. Under normal operation, the library
will lock and unlock the shipping lock as needed when the robotic assembly is in the base module. For
instructions on locking or unlocking the shipping lock manually, see the user guide.
Module status
• Base Controller Revision or Module Controller Revision—Hardware revision of the controller

board currently installed in the module.
• Power Supply Status—Displays the status of power redundancy.
• Lower Power Supply Fan—Displays the status of the lower power supply fan. If a fan is not operating
correctly, the library generates a warning event.
• Upper Power Supply Fan—Displays the status of the upper power supply fan. If a fan is not
operating correctly, the library generates a warning event.
• Drive Power Board Status—Status of the drive power board (DC-DC converter) for the drive slots in
the module.

• Left Magazine Status—Displays the status of the left magazine.
• Right Magazine Status—Displays the status of the right magazine.
• Mailslot Status—Displays the status of the mailslot.
Using the cartridge inventory modular view
Procedure
In the Status > Cartridge Inventory > Graphical View screen, you can see a graphical representation of
the cartridges in each module. Expand the module section to see the inventory for that module. Elements
containing media are designated with a barcode label. Hover over a cartridge to see information about
that cartridge.
Using list views

The inventory lists display each of the elements, such as slots and tape drives, with information about the
cartridge stored in the element.
Procedure
1. Navigate to one of the list views.
• To see the elements organized by module, navigate to the Status > Cartridge Inventory > List
View screen.
• To see the elements organized by logical library or partition, navigate to the Status > Partition
Map > List View screen.
2. In the Inventory List you can see:
• Module—The module number

• Slot #—The slot number in the form <module>.<slot>, where module is the module number
and slot is the slot number.
• Barcode—Barcode label
• Full—X if a cartridge is using the element.
• Gen—LTO generation of the cartridge
• Partition—The partition number
3. To filter the list based on barcode label, enter characters in the filter box and then click Search.
a. Click Filter On.

The search box is displayed.
b. Enter characters into the search box and then click Search.
The characters can be anywhere in the barcode label. The search characters are not case-
sensitive. There are no wildcards.
4. To disable filtering, click Filter Off.
112 Using the cartridge inventory modular view

5. To limit the list to tape drives, click Drives.
6. To limit the list to cartridges, click Cartridges.
7. To see all elements, click Partition or Slots.
8. To change list grouping, click Group on or Group off.
When the list is grouped, you can expand or contract the list for each group by clicking the triangle
next to the number in the first column. Grouping is enabled by default.
To disable grouping, click Group off.
To enable grouping, click Group on.
Using the partition map graphical view
Procedure
1. Navigate to the Status > Partition Map > Graphical View screen.
This screen displays a graphical representation of the cartridges in the storage slots, mailslots, and
tape drives for each module.
2. Expand the module section to see the map for that module.
The partition number is shown for each element.
3. Hover over an element for status and configuration information about the partition or drive.
Viewing library or partition configuration settings

NOTE:
The configurations listed in this screen can be modified using the Expert Partition Wizard. See Using the
expert partition wizard on page 71.
Procedure
1. Navigate to the Status > Partition Map > Configuration Status screen.
The library displays the current configuration settings for a partition.
2. Expand the sections for additional information.
Configuration Status screen parameters
• Partition Number—The partition number assigned by the library

• Partition Name—The partition name assigned with one of the partition wizards
• Partition S/N—The partition serial number assigned by the library
• Partition WWide Node—A worldwide unique identifier that the library reports over SCSI and can be
used by operating systems or software applications to identify and track the partition.
• Number of Drives—The number of tape drives configured for the partition. Expand the section to see
information about each drive, including the drive number, LTO generation, interface, and serial
number.
Using the partition map graphical view 113

• Number of Slots—The number of storage slots assigned to the partition
• Number of Mailslots—The number of mailslots assigned to the partition
• Barcode Label Length Rep. to Host—The number of barcode characters reported to the host
application.
• Barcode Label Alignment Rep. to Host—The end of the barcode label reported to the host
application when reporting fewer than the maximum number of characters. For example, when
reporting only six characters of the barcode label 12345678, if alignment is left, the library will report
123456. If alignment is right, the library will report 345678.
• Auto Clean—Indicates whether library-managed cleaning is enabled or disabled.

• Key Manager Type—The type of encryption key manager configured for use with the partition.
• FIPS Support Mode—Indicates whether FIPS support mode is enabled or disabled.
• Control Path Failover
◦ Advanced when LTO-6 advanced control path failover is enabled.

◦ LTO7+ CPF when LTO-7+ control path failover is enabled.
◦ Disabled when control path failover is not enabled.
◦ Unlicensed when a control path failover license has not been added to the library.
• Active Control Path Drive—The tape drive that hosts the LUN for the partition.
• LTO-7+ Multi-initiator SCSI Conflict Detection—Indicates whether LTO-7+ Multi-Initiator SCSI
Conflict Detection is enabled or disabled.
Viewing drive status

Procedure
In the Status > Drive Status screen, you can see the configuration and status of each drive installed in
the library.
Drive Status configuration settings
• Drive number—Drives are numbered starting with one from the bottom of the library up. The drive
currently hosting the SCSI communication for the library is designated with (LUN).
• Serial number— The serial number assigned to the tape drive by the library. This serial number is
reported to host applications.
• LTO generation
◦ LTO 6—Ultrium 6250

• Drive form factor
114 Viewing drive status

◦ HH—Half height
◦ FH—Full height
• Drive interface
• Status icon
◦ A green circle with a check mark indicates that the drive is fully operational and that no user
intervention is required.
◦ A yellow triangle with an explanation point indicates that user attention is necessary, but that the
drive can still perform most operations.
◦ A red circle with an X indicates that user intervention is required or the drive is not capable of
performing some operations.
• Drive status
◦ Write—The drive is performing a write operation.

◦ Read—The drive is performing a read operation.
◦ Idle—A cartridge is in the drive but the drive is not performing an operation.
◦ Empty—The drive is empty.
◦ Encryp—The drive is writing encrypted data.
• Power on status—Indicates whether the drive is powered on or off.

• Firmware—The version of firmware currently installed on the drive
• Powered—On or Off
• Vendor—HP or HPE
• Product ID—Indicates the LTO generation
• Temperature—Internal temperature reported by the drive. The normal temperature range is provided
for reference and varies depending on the type of tape drive. The tape drive will send out errors if
there is any possibility of error due to temperature.
NOTE:
This temperature is not the temperature of the tape path in the drive nor is this value the operating
environment temperature.
• Encryption—Indicates whether the drive is configured for encryption with the encryption kit.
• IP Address—IP address of the drive Ethernet port. When the library is configured for Data Verification
and the private network with the tape drive and library DIAG port is cabled correctly, the drive obtains
an IP address from the library on the 16.1.9.X subnet.
If Data Verification is configured and the drive does not report an IP address, verify the cabling of the
private network and ensure that the library is running the latest version of firmware.

• Module Loc—Module in which the drive is installed
• Cooling Fan Status—When the drive cooling fan is operating correctly, the status will be Active.
• Personality—A service engineer might request this information.
• Control Path Failover
◦ Disabled—Control path failover is not enabled for the drive.

◦ Unlicensed—A control path failover license has not been added to the library.
◦ Advanced—LTO-6 advanced control path failover is enabled for the drive. The Active and Passive
drives are designated.
◦ LTO7+ CPF—LTO-7+ control path failover is enabled for the drive. The Active and Passive drives
are designated.
• Manufacturer S/N—The serial number assigned to the drive when it was manufactured. Use this
serial number when working with service.
• WWNN—Worldwide unique number for the drive. The library assigns WWNNs to the drive bays. When
a tape drive is replaced, the WWNN is reassigned to the replacement drive. FC only.
• Partition—Partition to which the drive is assigned.
• Cartridge—Information about the cartridge, if any, currently in the drive.
• Media Removal—Whether the media can be removed from the drive or not. Many host applications
prevent media removal while accessing the cartridge in the tape drive.
• Data Compression—Indicates whether the drive is using data compression.
• Data Path Failover
◦ Advanced—LTO-6 advanced data path failover is enabled.

◦ LTO7+ DPF—LTO-7+ data path failover is enabled.
◦ Disabled—DPF is not enabled for the drive.
◦ Unlicensed—A Data Path Failover license has not been added to the library.
• Fibre Channel Fabric Log-in Name (LTO-6 only)

• Port configuration (FC only)—Drive port status
◦ WWPN—Displays the worldwide port name, a unique identifier for each FC interface.
◦ Speed—Displays the current interface speed.
◦ Port Type
– Automatic
– Loop—Enables selection of the Addressing Mode.
– Fabric (N/F)
◦ Interface—The status of the port connection.

◦ N-Port ID—Logical port identifier for the FC drive port.
◦ Fibre Channel Fabric Log-in Name (LTO-6 only)
• Secure Mode—Indicates whether the drive is running in Secure Mode.
Viewing network status

Procedure
In the Status > Network screen you can see the status of the library networking.
Network Status screen parameters
• Host Name—Library hostname

• Domain Name
• Protocol—IPV4 or IPv6
• MAC Address— A unique identifier for the library controller network interface
• Link Status—Enabled or disabled
• Link Speed—Speed of the Ethernet connection to the library
• Duplex—Enabled or disabled
IPv4 settings
• DHCP—When Enabled, the library requests an IP address from a DHCP server each time the library
is powered on.
• Address—IP address in use by the library. If DHCP is enabled, this address was obtained from the
DHCP server. When DHCP is not enabled, the address was configured.
• Netmask—The network mask of the library controller used when DHCP is not enabled.
• Gateway—The gateway used when DHCP is not enabled.
• DNS 1
• DNS 2
IPv6 settings
• Stateless Addressing—When Enabled, the library will generate an address for itself based on the
routing information obtained from a router advertisement and the MAC address. The library can
manage up to five global addresses at the same time, which can be assigned from different routers.
• Static Addressing—When Enabled, the library will use a statically configured address.
• Static Assigned Address—The IPv6 address when Static Addressing Enabled is On.
Command View TL status parameters

Library information
Viewing network status 117

• Name—Library name displayed in Command View TL
• Serial Number—Base module serial number reported to Command View TL.
• Management URL—Management station URL, including port. For example: http://192.0.2.24:8099.
Product information
• Name—Product name reported to Command View TL. Will always be MSL6480.

• Version—Library firmware version reported to Command View TL.
Contact information
• Name—Name of the person to contact about management of the library

• Phone—Phone number of the contact person
• Email—E-mail address of the contact person
Viewing encryption status

Procedure
Navigate to the Status > Security screen to see the status of any key servers configured for use with the
library, as well as the encryption status of the tape drives and partitions.
Encryption status parameters
• USB—MSL Encryption Kit—Status of the key server token.
NOTE:
The key server token should only be inserted in the rear USB port in the base module.
• KMIP—Status of the connection to the KMIP server.

• Key Server Token Status—Identity of the key server token, if any, present in the rear USB port
• Partition Encryption Status—Configured encryption method for each partition. The library only uses
one encryption method at a time.
• Drive Encryption Status—Whether each drive is configured to encrypt data with the key server
configured for the drive’s partition.
• FIPS Support Mode Status— Displays the FIPS Support Mode for each partition and its associated
drives.
Viewing Secure Manager status

Navigate to the Status > Secure Manager screen to see the currently defined Secure Manager access
groups.
Secure Manager status parameters

Hosts
118 Viewing encryption status

• Name—Host name used with Secure Manager. The name is defined when the host is created in
Secure Manager and can be modified.
• WWPN—World Wide Port Number. The WWPN is defined when the host is created in Secure
Manager. To modify the WWPN, remove and then recreate the host.
Drives
• Drive number—The drive number assigned by the library. Drives are numbered starting with one from
the bottom of the library up.
• LTO generation
◦ LTO6—Ultrium 6250
• Form factor
◦ HH—Half height
◦ FH—Full height
• Drive interface
• Serial#—The serial number assigned to the tape drive by the library.

• Partition—Library partition to which the drive is assigned.
• Available ports—Displays the available ports on the drive.
• WWPN_A, WWPN_B—The worldwide port name, a unique identifier for each FC interface. (FC only)
• Secure Mode—Indicates whether the drive is running in Secure Mode.
Partition Library LUN Device
• Name—The partition name assigned with one of the partition wizards.

• Serial#—The serial number of the drive port hosting the LUN, or SCSI communication interface, for
the partition.

Upgrading and servicing the library
CAUTION:
Slide/rail mounted equipment is not to be used as a shelf or a work space.
CAUTION:
Identifying the failed component

Procedure
1. See the OCP Maintenance > View Event Ticket Logs screen or RMI Home screen to identify the
failed component.
2. Activate the UID LEDs from the OCP Operation > UID LED Control screen or the RMI Maintenance
> UID LED Control screen.
Activating the UID LEDs makes it easier to locate the library from the front or back of the rack.
Powering off the library

IMPORTANT:
When the library is powered off using the front power button, the robot automatically parks and locks
into the base module behind the OCP.
After powering off the library and before extending the module from the rack, look through the
expansion module windows to locate the robotic assembly. Verify that it is behind the OCP, with
approximately three rows of tape cartridges visible below the robot.
Depending on expansion module placement, you might need to remove a magazine from the base
module to determine the robot position.
If you do not see the robotic assembly completely in the base module, see the instructions for
returning the robotic assembly to the base module in the troubleshooting chapter.
Procedure
1. Verify that all host processes are idle.

2. Depress the power button on the front panel for 5 seconds and then release it.
If the library is idle, you can release the button when the Ready LED begins flashing.
If the library does not perform a soft shutdown, press and hold the power button for 10 seconds.
3. If the library has multiple modules, verify that the robotic assembly is in its parked position behind the
OCP.
120 Upgrading and servicing the library

IMPORTANT:
Continuing this procedure when the robotic assembly is not in its parked position could damage
library components.
a. Look though the expansion module windows to locate the robotic assembly.
b. If you cannot see the robotic assembly through the windows, remove one of the magazines in the
base module and look through the magazine opening.
c. If you cannot locate the robotic assembly or it is not in its parked position behind the OCP, see the
user guide for troubleshooting information.

Procedure
TIP:
your network.

Unlocking the magazine from the RMI or OCP

When possible unlock the magazine using the OCP or RMI. If these methods fail, or if a magazine needs
to be removed when the power to the library is off, you can release the magazine manually.
NOTE:
As a best practice, perform this procedure while applications are idle. While the magazine is removed, the
library robotic assembly cannot move media.
Powering on the library 121

Procedure
1. Release the magazine lock.
• From the RMI Operation > Open Magazine screen, click Open for the magazine.
• From the OCP, select Open Magazines/Mailslots > Open Magazines. After the library illuminates
the LEDs on the magazine access buttons, press the magazine access button for the magazine
you are releasing.
2. Pull the magazine straight out of the module while supporting the bottom of the magazine to remove
the magazine.
Unlocking a magazine with the manual release

Procedure
1. Insert a small flat head screwdriver or Torx driver into the appropriate magazine release hole and
gently push the tab in.
122 Unlocking a magazine with the manual release

2
2. Pull the magazine straight out of the library while supporting it from the bottom.
Installing or replacing a tape drive

WARNING:
Only individuals who are informed about the procedures and risks should replace or upgrade this
tape drive assembly. Read all troubleshooting documentation and procedures before proceeding
with repair or upgrade procedures. Hazardous moving parts exist inside this product. Do not insert
tools nor any portion of your body into the drive bay openings.
Procedure
1. Remove the drive bay cover or Remove the tape drive.

2. Install the tape drive.
3. Connect the FC cable or Connect the SAS cable.
4. Configure the FC drive.
5. Verify the tape drive installation.
Removing a drive bay cover

Procedure
1. Identify the location for the tape drive.

Install the first tape drive in the bottom drive bay. Install an additional drive in the next higher open
drive location.
Only install a full-height tape drive in the bottom two half-height drive bays.
Installing or replacing a tape drive 123

IMPORTANT:
If you install a new drive below any existing tape drives, the drive numbering sequence of the
current drives might change. In this case, you might need to reconfigure your backup software.
2. Using the correct screwdriver, remove one half-height drive bay cover to install a half-height drive or
two half-height covers to install a full-height drive.
Removing a tape drive

Procedure
1. Verify that the tape drive does not contain a cartridge.

Use the OCP or the RMI to move the cartridge to a storage slot or mailslot if necessary.
2. Verify that backups are not occurring on the drive you are replacing.
If backups are occurring on another drive and you are replacing the master drive, verify that the library
will not be accessed through this drive while the drive is being replaced.
3. Use the OCP or RMI to power off the drive.
4. Verify that the LED on the tape drive back panel is off.
5. Remove all cables from the tape drive.
6. Loosen the blue captive thumbscrews on the tape drive. Pull straight back on the tape drive handle
while supporting the bottom of the drive to remove it from the library.
CAUTION:
Support the bottom of the tape drive when removing it to avoid damaging any of the internal
connections.
Installing the new tape drive

Procedure
1. Align the guides on the side of the drive assembly with the guide rails in the drive bay.
2. Slowly insert the new tape drive into the drive bay while supporting the drive assembly.
The tape drive is fully inserted when its back panel is flush with the back panel of the library.
3. To secure the tape drive to the chassis, use a torque driver to tighten the blue captive thumbscrews on
the drive sled to 6 inch pounds or 0.68 N m.
If the thumbscrews cannot be tightened, verify that the tape drive is aligned properly.
124 Removing a tape drive

Verifying the tape drive installation
Procedure
1. To ensure proper operation, install a drive bay cover on any unused drive bay.
2. Power on the drive from the OCP or RMI, if necessary.
3. Confirm that the library recognizes the new tape drive by checking the System Status screen on the
OCP.
If recognized, the new drive will show Ready, RDY, or Empty status.
4. Use Library & Tape Tools (L&TT) to verify that the host sees the tape drive.
You can download L&TT without charge from:
http://www.hpe.com/support/TapeTools
5. Use the OCP or RMI to verify that the library sees the tape drive and to update the drive firmware, if
necessary.
Installing an expansion module

Prerequisites
Tools required
• Two small flat head screwdrivers or Torx drivers

Procedure
1. Plan the installation

2. Power off the library and verify that the robotic assembly is in the base module.
For details, see Power off the library.
3. Move a cover to the new module
4. Install the rack shelves. See Installing the shelves in the rack.
5. Install the module in the rack
6. Align and connect the module
7. Optional: Install tape drives and power supplies
8. Power on the library
9. Verify the installation and configuration
Planning the installation

Procedure
1. Decide whether to install this module above or below the current library modules.
Verifying the tape drive installation 125

The library supports up to three modules above and up to three modules below the base module.
2. Prepare the rack space.
The expansion module requires 3U. If other library modules must be moved to make space for this
module, see the user guide for instructions on moving library modules.
Moving a library cover plate

The library has removable top and bottom cover plates. If this expansion module will become the new top
or bottom module of the library, move the applicable library cover plate.
Procedure
• If this expansion module will be installed as the new library top module, move the top cover plate from
the top of the library to the top of this expansion module.
• If this expansion module will be installed as the new library bottom module, move the bottom cover
plate from the bottom of the library to the bottom of this expansion module.
Installing a module in the rack

Procedure
1. Ensure that the rack is level front to back and side to side.
IMPORTANT:
2. From the front of the rack while supporting the bottom of the module in the areas supported by the
rack shelves, set the back of the module on the front of the rack shelves. Push the module into the
rack until the front of the module contacts the rack posts.
3. Verify that this module has been installed directly above or below its adjacent module and is contained
with the correct 3U volume.
The gap between modules must be less than 4mm.
4. Use a #2 Phillips screwdriver to tighten the captive fasteners on each side of the module.
• When installing a base module in a library without expansion modules, tighten the captive fasteners
until they are finger tight. Do not over tighten.
• When installing a module in a library with expansion modules, tighten the captive fasteners just
until they retain the module in the rack. Leave them loose enough that the module can be adjusted
on the shelves.
5. Verify that the top cover plate is at the top of the library and that the bottom cover plate is at the bottom
of the library.
Installing optional components

Each expansion module supports up to three tape drives and two power supplies. At least one power
supply is required for an expansion module with one or more tape drives.
126 Moving a library cover plate

Procedure
1. Install one or more tape drives.

For installation and cabling instructions, see the document that came with the tape drive or the library
user guide.
2. Install one or more power supplies.
For installation and cabling instructions, see the document that came with the power supply or the
library user guide.
Verifying the installation and configuration of a newly added module

Procedure
1. Verify that the library powers on and initializes correctly, and that the status is Ready.
2. From the RMI, verify that the new module is visible.
3. Review the library configuration settings associated with the additional storage slots, mailslots, and
tape drives, and update the configuration if necessary.
4. Optional: Label and load cartridges into the storage slots.
a. From the OCP, navigate to the Open Magazine/Mailslot > Open Magazine screen.
The library lights an LED for each magazine in the library.
b. Press the magazine release button for the magazine to be opened.
c. Pull the magazine straight out of the library, supporting the bottom with your hand.
d. Insert one or more labeled cartridges into the storage slots in the magazine.
The lowest row of storage slots in the library is inaccessible to the robot, so do not load cartridges
in those slots. If the library detects cartridges in the lowest row it will mark them as inaccessible and
not use them for backup operations.
5. Verify that the library has the current firmware version.
Verifying the installation and configuration of a newly added module 127

The library firmware revision is displayed in the top left corner of the OCP and RMI screen.
The expansion module will operate using the existing library firmware. It is recommended that you
always update the library to the latest firmware version.
You can update firmware from the RMI or OCP Maintenance > Firmware Upgrades > System
Firmware screen.
Procedure
IMPORTANT:
entitlements.

Installing or replacing a power supply

Prerequisites
Tools required
Procedure
1. If replacing a failed power supply,
a. Identify the failed component

b. Remove the failed power supply
2. If installing an optional power supply in the module, remove the power supply bay cover.
3. Install the new power supply
4. If necessary, power on the library
5. Verify the power supply installation
128 Downloading product firmware

Removing a power supply
Procedure
1. Remove the AC power cord, if not done previously.

2. Loosen the two blue captive thumbscrews on the power supply with your fingers or a #2 Phillips
screwdriver.
2
1
3. Using the thumbscrews (one on each side), slowly pull the power supply approximately 10 cm (4
inches) from the back of the module.
4. Use one hand to completely remove the power supply from the module while using the other hand to
support the bottom.
Removing a power supply bay cover

Procedure
1. Locate an unused power supply bay.

Power supply bays are located on the back of the module on the left side, in the middle and upper bay
locations. They are secured to the module with #2 Phillips screws. (The bottom cover is riveted in
place.)
2. Use a #2 Phillips screwdriver to loosen the two Phillips screws.
3. Remove the cover.
Installing the new power supply

Procedure
1. Position the new power supply on the alignment rails.

2. Slide the power supply into the module until it is flush with the back panel of the module.
Removing a power supply 129

2
1
3. Tighten the blue captive thumbscrews with your fingers or a #2 Phillips screwdriver until it is finger
tight. Do not over tighten.
4. Attach the AC power cord to the new power supply.

Procedure
TIP:
your network.

130 Powering on the library

Verifying the power supply installation
Procedure
1. Verify that the new power supply is operating properly by checking the power supply LEDs:
a. The white LED will be illuminated.

b. If the library is powered on, the green LED will be illuminated.
2. When replacing a power supply, verify that the event indicating that the power supply was faulty has
been cleared.
3. If the UID LEDs are still illuminated, deactivate them using the OCP or RMI.
Replacing a magazine
Procedure
1. Unlock the magazine from the RMI or OCP and then remove it from the library.
2. If the magazine cannot be unlocked from the RMI or OCP, use the magazine release.
3. Move each tape cartridge from the removed magazine to the same slot in the new magazine.
4. Insert the new magazine into the library.
The library will inventory the tape cartridges in the magazine.
5. From the RMI Status > Cartridge Inventory > List View screen, verify that the inventory is correct.
Removing the tape cartridges

Procedure
1. From the back of the magazine, use your finger to nudge the cartridge out of the slot until you can
grasp it from the front of the magazine.
2. Remove the tape cartridge from the front of the slot.
Keep the removed cartridges in order so you can place them in the same locations in the new
magazine.
Verifying the power supply installation 131

Replacing the module controller board
Prerequisites
Tools required
Procedure
1. Identify the failed component

2. Save the library configuration
3. Power off the library
4. Prepare to remove the controller board
5. Remove the failed controller board
6. Install the replacement controller board
7. Complete the controller board replacement
9. Verify the module controller replacement

Procedure

2. From the base module front panel, depress the power button and hold it for 5 seconds.
3. If the library does not perform a soft shutdown, depress and hold the power button for 10 seconds.
NOTE:
Unless you can confirm that the robot is located in the base module, DO NOT physically separate any
of the modules.
Preparing to remove the controller board

Procedure
1. Unplug the AC power cables from the module containing the failed controller board.
2. Remove the Ethernet cables, module interconnect cables, and the USB device from the failed module
controller board, if present. (An expansion module will not have Ethernet or USB ports.)
132 Replacing the module controller board

Removing a module controller board
Procedure
1. Loosen the two blue captive thumbscrews on the controller board.
2. Using the thumbscrews, slowly remove the controller board from the module.
Installing the new controller board

Procedure
1. Position the new controller board in the alignment rails.
2. Slide the controller board into the module until firmly seated.
3. Tighten the two thumbscrews with your fingers or a Phillips #2 screwdriver until they are finger tight.
Do not over tighten.
Removing a module controller board 133

Completing the module controller replacement
Procedure
1. If the library has multiple modules, replace the module interconnect cables between the replaced
controller board and the adjacent modules.
2. If you replaced a base module controller, connect the Ethernet cable and insert the USB device if one
was removed.
3. Replace the AC power cords for the module with the replaced controller board.
Verifying the base or expansion module controller installation

Procedure
1. Check the overall library status from the RMI Status > Library Status screen.
2. Using the OCP or RMI, check for events; the event that indicated the controller was faulty should be
cleared.
3. If replacing the base module controller, upgrade the firmware if necessary.
After replacing the base module controller, the firmware version for the overall library will be the
firmware version shipped on the replacement controller. The firmware version shipped on the
replacement controller might be earlier than the firmware running on the library before the
replacement. In this case, update the library firmware to the version previously installed on the library
or the currently available firmware version.
To find the version of firmware installed on the library, check the upper left corner of the RMI or the
About screen on the OCP. Update the firmware from the RMI Maintenance > Firmware Upgrades >
4. Verify that the library configuration is correct from the RMI Status > Partition Map > Configuration
Status screen.
If the library configuration is incorrect after replacing the base module controller, restore the previous
settings from the RMI Configuration > System > Save/Restore Configuration screen or the OCP
Configuration>Save/Restore>Restore Configuration File screen, or reconfigure the library.
If using the MSL Encryption Kit, you might need to enter the token password.
6. Resume host applications.
Procedure
134 Completing the module controller replacement

IMPORTANT:
entitlements.

Replacing the drive power board

Procedure
1. Identify the failed component

3. Prepare to remove the drive power board
4. Remove the module controller and drive power boards
5. Install the new drive power board
7. Verify the drive power board replacement

Procedure

If the library does not perform a soft shutdown, depress and hold the power button for 10 seconds.
Preparing to remove the drive power board

The drive power board is located behind the module controller back panel. The module controller board is
to the right of the tape drives, with blue thumbscrews and cable connectors.
The base module controller has Ethernet ports, a USB port, and module interconnect ports. The
expansion module controller only has module interconnect ports.
Procedure
1. Unplug the AC power cords from the module containing the failed drive power board.
2. Unplug any cables connected to the module controller in the module with the failed drive power board.
Replacing the drive power board 135

3. If present, remove the USB device from the module controller USB port.
4. Prepare a static-safe location for the module controller while replacing the drive power board.
Removing the library or expansion controller and drive power boards

Procedure
1. Loosen the two blue captive thumbscrews on the controller board.
2. Using the thumbscrews, slowly remove the controller board from the module and then place it on a
static-safe surface.
3. Unlatch the drive power board and then slowly slide it out of the module and place it on a static-safe
surface.
136 Removing the library or expansion controller and drive power boards
Installing the new drive power board
Procedure
1. Position the new drive power board onto the alignment rails.
2. Slide the drive power board into the module until seated firmly.
3. Push the latch up until it snaps into place; when the drive power board is installed correctly, the latch
will not be loose.
4. Install the module controller board in the module, taking care to align the board in the slot as it is
inserted.
5. Tighten the blue captive thumbscrews on the module controller board with your fingers to secure it to
the module.
6. Plug in any Ethernet or module interconnect cables disconnected for this procedure.
Installing the new drive power board 137

7. Insert the USB device if it was removed for this procedure.
8. Plug in the AC power cords disconnected for this procedure.
Verifying the drive power board replacement

Procedure
1. Verify that all drives that are present in the module are powered on:
a. Check the OCP or RMI for events.

b. From the back of the library, verify that the green LED on each drive is illuminated.
2. Verify that the new drive power board is operating properly by checking the OCP or RMI; the event
that indicated the drive power board was faulty should be cleared.
3. If you replaced a drive power board on the base module and the library is using the MSL Encryption
Kit, you might need to enter the key server token password.
5. Resume the host applications.
Replacing a module
CAUTION:
WARNING:
138 Verifying the drive power board replacement

WARNING:
To reduce the risk of personal injury or damage to equipment:
• Extend the leveling jacks to the floor.

• Extend only one rack component at a time. Racks might become unstable if more than one
IMPORTANT:
Do not replace both the base chassis and the base module controller with repair components in the
same procedure. The firmware will not allow the library to operate if both components are replaced
at the same time. The library WWID and serial number are saved in the controller and within the
chassis. When one is replaced, the data from the original component is transferred to the repair
component. If replacing both the base chassis and base module controller, you must power cycle
the library between component replacements.
Prerequisites
Tools required
• Two small flat head or Torx screwdrivers

CAUTION:
If the temperature in the room where the module will be installed varies by 15º C (30º F) from the
room where it was stored, allow the module to acclimate to the surrounding environment for at least
12 hours before unpacking it from the shipping container.
Procedure
1. Save the library configuration

2. Power off the library and verify that the robotic assembly is parked in the base module.
3. Remove the magazines
4. Remove the module cables
5. Remove the tape drives, if present
6. Remove the power supplies, if present
7. Remove the library or expansion controller and drive power boards
8. Remove the module from the rack
9. Move library cover plates
Upgrading and servicing the library 139

11. Align and connect the modules
12. Replace the module components and cables
14. Verify the module replacement
15. Return the damaged module

Procedure

2. Depress the power button on the front panel for 5 seconds and then release it. When prompted for the
robotic assembly parking position, select The Shipping Position.
If the library does not perform a soft shutdown, depress and hold the power button for 10 seconds.
3. Verify that the robotic assembly is in its shipping position at the bottom of the base module.
IMPORTANT:
Continuing this procedure when the robotic assembly is not in the correct position could damage
library components.
c. If you cannot locate the robotic assembly or it is not in the base module, see the user guide for
troubleshooting information.
Removing the module cables

Procedure
1. Remove the AC power cords from the module being replaced.

2. In a library with expansion modules, remove the expansion interconnect cables from the module being
replaced and from the modules connected to it.
NOTE:
Completely removing the cables from both ends prevents damaging the expansion interconnect cables
during module removal and replacement.
3. Remove any SAS, FC, or Ethernet cables from the module being replaced.
4. Remove the USB devices, if present.
140 Powering off the library

Removing the magazines
Procedure
1. Insert a small flat head screwdriver or Torx driver into the appropriate magazine release hole and
gently push the latch in.
IMPORTANT:
Do not exert force once you encounter resistance. Doing so can damage the module.
2. When the magazine is released, pull it straight out of the module while supporting it from the bottom.
3. Repeat the process for the other magazine in the module.
Removing the tape drives

Skip this step if the module does not have tape drives.
Procedure
1. Using your fingers or a #2 Phillips screwdriver, loosen the blue captive thumbscrews on the tape drive.
2. Pull straight back on the tape drive handle while supporting the bottom of the drive to remove it from
the module.
CAUTION:
Support the bottom of the tape drive when removing it to avoid damaging any of the internal
connections.
3. Place the drive on a static-safe surface, noting its position in the module.
The library tracks the drive locations and will issue events if the drives are not in the expected
locations.
4. Repeat this procedure for any other drives in the module.
Removing the magazines 141

Removing the power supplies
Skip this step if the module does not have power supplies.
Procedure
1. Remove the AC power cords, if not done previously.

2. Loosen the two blue captive thumbscrews on the power supply with your fingers or a #2 Phillips
screwdriver.
2
1
3. Using the thumbscrews (one on each side), slowly pull the power supply approximately 10 cm (4
inches) from the back of the module.
4. Use one hand to completely remove the power supply from the module while using the other hand to
support the bottom.
5. If the module had two power supplies, remove the other power supply.
Removing the module from the rack

Obtain assistance to lift and stabilize the module during removal and replacement.
The module is supported by a pair of rack shelves. The rack shelves do not keep the module in the rack.
Be prepared to support the weight and control the movement of the module while sliding it out of the rack.
Procedure
1. If you are removing a base module from a library that does not have expansion modules, use a #2
Phillips screwdriver to loosen the captive fasteners until the module is released from the rack.
142 Removing the power supplies

1
2. If you are removing a module that has a module immediately above and/or below it:
a. From the front of the library, use a #2 Phillips screwdriver to loosen the captive fasteners until the
module being removed is released from the rack.
b. Loosen the captive fasteners two full turns on adjacent modules.
c. From the back of the library, unlock the alignment mechanisms connecting the module with the
adjacent modules.
3. With assistance and while supporting the bottom of the module in the areas supported by the rack
shelves, slide the module out of the rack and set it on a sturdy static-safe work surface.
Only support the module in the areas that are supported by the rack shelves.
IMPORTANT:
Moving library cover plates

The library has removable top and bottom cover plates.
• The replacement base module is shipped with top and bottom cover plates.
• The replacement expansion module is shipped without cover plates.
Procedure
1. Unpack the replacement module and place it on a sturdy work surface. Save the packaging materials
to return the damaged module.
2. Move the cover plates as necessary so the replacement module has the cover plates in the same
location as the damaged module.
Moving library cover plates 143

• Moving the top cover plate
• Moving the bottom cover plate
3. When replacing a base module, ensure that the damaged base module is returned with both a top and
bottom cover plate installed.
Replacing the module components and cables

Replace the module components by reversing the removal procedures. Align the components carefully in
the guide slots and only tighten thumbscrews with your fingers. If the thumbscrews cannot be tightened
easily, verify that the component is aligned properly.
Procedure
1. Replace the drive power board and module controller.

2. Replace the tape drives in the same locations.
Use a torque driver to tighten both blue captive thumbscrews on the drive sled to 6 inch pounds or
0.68 N m.
3. Replace the power supplies.
4. Reattach any SAS, FC, and Ethernet cables removed earlier.
5. Insert any USB devices removed earlier.
6. Reattach the AC power cords.
Verifying the base or expansion module replacement

Procedure
2. Using the OCP or RMI, check for events; the event that indicated that the module was faulty should be
cleared.
3. If replacing the base module, upgrade the firmware if necessary.
Status screen.
If the library does not see a module, tape drive, or power supply, verify that all of the cables are
properly installed
If the library configuration is incorrect after replacing the base module, restore the previous settings
from the RMI Configuration > System > Save/Restore Configuration screen or the OCP
Configuration > Save/Restore > Restore Configuration File screen, or reconfigure the library.
144 Replacing the module components and cables

Returning the damaged module

CAUTION:
Not following this procedure can cause damage to the chassis during shipping and might void the
warranty.
Procedure
1. Set the shipping lock (base modules only)

2. Prepare to return the damaged module
3. Package the damaged module
Setting the shipping lock

This process only applies to base modules.
Setting the shipping lock protects the robotic assembly from damage during transport. When possible, the
library will return the robotic assembly to the shipping position and set the shipping lock. Otherwise, you
can move the robotic assembly into position and set the shipping lock manually.
Procedure
1. Determine whether the shipping lock is set.
a. Remove the top cover plate, if necessary.

b. Check the markings on the robotic assembly; they will indicate if the robot is locked.
c. If the robot appears to be locked, gently attempt to lift the elevator. If the robot is locked, the
elevator will not move up or down.
If the robot is locked and next to the bottom cover plate, skip the rest of this procedure.
2. Unlock the robotic assembly and lower it into the shipping position.
a. Standing at the front of the module, move the lock to the left, then toward you, and then to the right.
b. Carefully lower the robotic until it is next to the bottom cover plate.
The robotic assembly should lower itself into position with gravity. If not, you can apply gentle
pressure, but do not force the robotic assembly down.
3. Set the shipping lock.

Standing at the front of the module, move the lock to the left, then away from you, and then to the
right.
Returning the damaged module 145

2
1
4. If the lock will not readily set, adjust the height of the elevator slightly and try again.
5. Check the markings on the robotic assembly; they will indicate if the robot is locked.
6. If the robot appears to be locked, gently attempt to lift the elevator. If the robot is locked, the elevator
will not move up or down.
Preparing to return the damaged module
Procedure
1. Verify that both magazines have been removed.

2. Verify that all tape drives and power supplies have been removed.
3. Verify that the module controller and drive power board have been removed.
4. Verify that all USB devices have been removed.
5. Using a Phillips #1 screwdriver, install drive bay covers on open drive bays.
If you removed drive bay covers from the replacement module, attach them to the module you are
returning.
6. When returning a base module, verify that it has both a top and bottom cover plate installed.
Packaging the damaged module
Procedure
1. If packaging a base module, verify that it has both a top and bottom cover plate installed.
2. If the replacement module was received with desiccant, include it in the same location in the damaged
module.
3. If the replacement module was received wrapped in a thin protective foam or enclosed in a plastic bag,
enclose the damaged model in the same manner.
4. Put the module in the shipping box, between the foam layers.
146 Preparing to return the damaged module

5. Verify that the box flaps close without bulging and then tape the box closed.
6. Strap the shipping box securely to the pallet.
Replacing the center bezel

Prerequisites
Tools required:
• A small flat head or Torx screwdriver
• Small flashlight
Procedure
1. Power off the library. Verify that the robotic assembly is parked in the base module.
3. Gain access to remove the front bezel
4. Remove the front bezel
5. Install the front bezel
6. Reinstall the module
8. Verify the replacement
Gaining access to remove the front bezel

If the damaged module is installed in a rack, extend the module approximately 5 cm (2 inches) out of the
rack to access the bezel release latches on the bottom of the module.
Replacing the center bezel 147

Procedure
1. Loosen the front captive thumbscrews that connect the damaged module to the rack two full turns.
2. If there are adjacent modules, disconnect the damaged module from the adjacent modules.
a. Loosen the front captive thumbscrews two full turns on the adjacent modules.
b. On the back of the damaged module and the module above it (if present), move the alignment
mechanisms into the unlocked position.
3. Disconnect the cables from the damaged module.
a. Disconnect the power supply cables.

b. Disconnect and completely remove the expansion interconnect cables connecting the damaged
module to the adjacent modules.
Removing the expansion interconnect cables prevents damaging the cables when moving the
module in and out of the rack.
c. Disconnect the Ethernet, SAS, and Fibre Channel cables.
4. Completely loosen the front captive thumbscrews of the damaged module.

5. Slowly extend the damaged module from the front of the rack approximately 5 cm (2 inches).
IMPORTANT:
The rack shelves support the module but do not keep the module from sliding out of the rack. Do
not extend the damaged module farther from the rack than necessary to access the bezel
mounting features.
where the rack shelf contacts the module when removing it from the rack. Do not touch internal
mechanical or electrical components while moving the module.
148 Upgrading and servicing the library

Removing the front bezel
Procedure
1. Insert a small flat head or Torx screwdriver into one of the bezel release holes on the bottom of the
module.
2. Push the screwdriver until that side of the bezel is released and then rotate that corner out slightly so
the latch does not re-engage.
3. Release the other latch and then rotate that corner out slightly.
4. Rotate the bottom of the bezel away from the front of the module.
Installing the front bezel

Procedure
1. Place the top tabs of the bezel into the slots on the top of the module.
Removing the front bezel 149

2. Rotate the bezel and snap in at the bottom.
Reinstall the module in the library

Procedure
1. Slide the module into the rack.

2. If there are adjacent modules:
a. Set the alignment mechanisms to the lock position.

If you encounter resistance, adjust the upper module so the pin in the alignment mechanism moves
into the hole in the lower module.
b. Reconnect the expansion interconnect cables.
3. Use a #2 Phillips screwdriver to tighten the captive fasteners on each side of the repaired module and
its adjacent modules until they are finger tight. Do not over tighten.
4. Insert the magazines.
5. Reconnect the Ethernet, SAS, and Fibre Channel cables to the module.
6. Reconnect the power supply cables to the module.
Verifying the center bezel replacement

Procedure
If there are any new events, verify that the cables and cords are properly installed. In a library with
multiple modules, verify that the alignment mechanisms between modules are locked and that the
bottom alignment mechanism is unlocked.
Status screen.
150 Reinstall the module in the library

If the library does not see all of the modules, tape drives, and power supplies, check that the cords
and cables are properly inserted.
Replacing the robotic assembly and spooling mechanism

CAUTION:
WARNING:
WARNING:

IMPORTANT:
Replacing the robotic assembly and spooling mechanism 151

Prerequisites
Tools required
• 2 small flathead screwdrivers or Torx drivers

Procedure

3. Prepare to remove the robotic assembly and spooling mechanism from the base module
4. Remove the robotic assembly and spooling mechanism from the base module
5. Install the robotic assembly and spooling mechanism into the base module
6. Completing the robotic assembly and spooling mechanism installation
8. Verify the replacement procedure

IMPORTANT:
Procedure

If the library does not perform a soft shutdown, press and hold the power button for 10 seconds.
3. If the library has multiple modules, verify that the robotic assembly is in its parked position behind the
OCP.
IMPORTANT:
Continuing this procedure when the robotic assembly is not in its parked position could damage
library components.
152 Powering off the library

c. If you cannot locate the robotic assembly or it is not in its parked position behind the OCP, see the
user guide for troubleshooting information.
Preparing to remove the robotic assembly and spooling mechanism

Procedure
1. Using a #2 Phillips screwdriver, loosen the front captive fasteners that secure the base module to the
rack two full turns.
2. If there are adjacent expansion modules:
a. Loosen the front captive fasteners two full turns on the adjacent expansion modules.
b. On the back of the base module and the module above (if present), move the alignment
mechanisms into the unlocked position.
c. Disconnect and completely remove the expansion interconnect cables from the base module and
from the adjacent modules.
Removing the expansion interconnect cables prevent damaging the cables when moving the
module in and out of the rack.
3. Disconnect the AC power cables from the base module.

4. Disconnect the Ethernet, SAS, and Fibre Channel cables from the base module.
5. Remove any USB devices, if present.
6. Completely loosen the front captive fasteners of the base module.
7. With assistance and while supporting the bottom of the module in the areas supported by the rack
shelves, slide the module out of the rack and set it on a flat, sturdy, static-safe work surface.
IMPORTANT:
8. Remove the library top cover plate, if present:
Preparing to remove the robotic assembly and spooling mechanism 153

3
1 2
a. Unlock the top cover using two small screwdrivers.

b. Lift the cover front end by about 12 cm.
c. Gently pull the cover forward to disengage from the pivot point at the module center.
Removing the robotic assembly and spooling mechanism from the base
module
Procedure
1. Slide the cartridge carrier toward the center of the robotic assembly to access the robot locking lever.
2. Standing at the front of the module, unlock the robot by moving the blue lever to the left, then toward
you, and then to the right.
1 2
3. Place your fingers into the large holes on the robotic assembly and pull up slowly.
154 Removing the robotic assembly and spooling mechanism from the base
module
NOTE:
The robotic assembly will offer resistance. Lift the robotic assembly no faster than 12 mm (0.5 inch)
per second.
4. Lift the robotic assembly gently from the module and place it on top of the module on the right side
(opposite the spooling mechanism) and slightly to the front. Take care not to damage the spooling
cable.
5. On the top of the robotic assembly where the spooling cable is attached, use a small flat head or Torx
screwdriver driver to press and push the small latch that unlocks the spooling cable.
NOTE:
Note where the end of the spooling cable pivots in the robotic assembly. This is important to know
when you attach the new spooling cable to the robotic assembly.
2 1
6. Lift the spooling cable from the robotic assembly and place it in its cradle at the top of the spooling
mechanism.
7. Set the robotic assembly on a flat, anti-static work surface.
IMPORTANT:
If there is a tape cartridge still in the cartridge carrier, remove the cartridge by lifting it straight up.
You might need to move the cartridge slightly from side to side.
8. While pressing the latch near the top of the spooling mechanism, gently push the entire spooling
mechanism to the right until it clears the narrow part of the keyhole in the back left of the metal wall. It
might help to push right from the bottom with your other hand.
9. Pull the spooling mechanism toward the front of the module until it disconnects and remove it from the
module.

1
Installing the robotic assembly and spooling mechanism into the base
module
Procedure
1. Hold the spooling mechanism so that the end of the spooling cable that attaches to the robotic
assembly is pointing up.
2. Align the tab on the back of the spooling mechanism with the keyhole in the back left of the metal
wall.
3. Push the spooling mechanism in and to the left until it snaps into place.
4. The robotic assembly is shipped with the robot in the unlocked position. Verify that it is unlocked.
If the robot is locked, unlock it by standing at the front of the module and moving the blue lever to the
left, then toward you, and then to the right.
156 Installing the robotic assembly and spooling mechanism into the base
module
5. Each corner of the robotic assembly has a gear with two protruding pins. Rotate one of the gears on
the robotic assembly so that the two pins are aligned horizontally.
6. Place the gears of the robotic assembly into the grooves on the inside corners of the module.
Confirm that all of the pins are touching the outside of the grooves.
7. Allow the robotic assembly to move down slowly until the top of the robotic assembly is
approximately flush with the top of the module.
CAUTION:
Lower the robotic assembly no faster than 12 mm (0.5 inch) per second. If the robotic assembly
is not aligned properly or you push too hard or too quickly, damage to the robotic assembly and
the module may occur.
NOTE:
The robotic assembly is designed to lower smoothly when applying gentle force. If it does not, check
the alignment of the gears.
8. Lock the robot. Standing at the front of the module, move the blue lever to the left, then away from
you, and then to the right.
9. Standing at the right side of the module, remove the end of the spooling cable that connects to the
robotic assembly from its cradle.
10. Place the spooling cable into the grooves where it attaches to the robotic assembly and rotate it until
it snaps into place.

1
TIP:
If the end of the spooling cable drops into the module, unlock the robotic assembly, remove it
from the module, return the end of the spooling cable to its cradle, return the robotic assembly
to its previous position in the module, relock the robotic assembly, and repeat the procedure.
11. Unlock the robotic assembly, allow it to move approximately 25mm into the base module and then
lock the robotic assembly.
Completing the robotic assembly and spooling mechanism installation

Procedure
1. Replace the top cover on the base module if you removed one.
2. From the front of the rack and while supporting the bottom of the module in areas supported by the
rack shelves, set the back of the base module on the front of the rack shelves. Push the base module
into the rack until the front of the module contacts the front rack posts.
3. If there are adjacent modules:
a. Set the alignment mechanisms to the lock position. If you encounter resistance, adjust the upper
module so the pin in the alignment mechanism moves into the hole in the lower module.
b. Reconnect the expansion interconnect cables.
4. Using a #2 Phillips screwdriver, tighten the captive fasteners on the front of the base module and its
adjacent modules until they are finger tight. Do not over tighten.
5. Replace the magazines.
6. Reconnect the Ethernet, SAS, and Fibre Channel cables to the base module.
7. Insert any USB devices removed during this procedure.
8. Reconnect the AC power cables to the base module.
158 Completing the robotic assembly and spooling mechanism installation

Verifying the replacement procedure
Procedure
2. Using the OCP or RMI, check for events. Verify that the event that indicated that the robotic assembly
or spooling mechanism was faulty has been cleared.
3. If replacing the robotic assembly, upgrade the firmware if necessary.
The firmware for the robotic assembly is delivered with the library firmware. The replacement robotic
assembly might require a newer firmware version than currently installed on the library.
4. Verify that the library detects all of the library components from the RMI Status > Partition Map >
Configuration Status screen.
If any expansion modules, power supplies, or tape drives are not detected, verify that all cords and
cables have been properly installed.
5. Run the robotic test from the RMI Maintenance > Library Tests > Robotic Test screen.
The robotic test performs a full inventory and exercises all robotic assembly movements and sensors.
Replacing the rack shelves

Prerequisites
Tools required
• Small flat head or Torx screwdriver

Procedure

2. Remove the magazines to lighten the module
3. Remove the module cables
4. Remove the module from the rack
5. Remove the rack shelves from the rack
6. Install the rack shelves in the rack
8. Align and connect the library modules
Verifying the replacement procedure 159

9. Install the module cables and magazines
11. Verifying the installation.
Removing the module cables

Remove all of the cables and cords from the module whose rack shelves are being replaced
Procedure
1. Remove any AC power cords.

2. Remove the expansion interconnect cables.
NOTE:
Completely removing the cables from both ends prevents damaging the expansion interconnect cables
during module removal and replacement.
3. Remove any SAS, FC, or Ethernet cables.

4. Remove any USB devices.
Removing the module from the rack

Obtain assistance to lift and stabilize the module during removal and replacement.
The module is supported by a pair of rack shelves. The rack shelves do not keep the module in the rack.
Be prepared to support the weight and control the movement of the module while sliding it out of the rack.
Procedure
Remove module from the rack.

For instructions, see Removing the module from the rack.
IMPORTANT:
To avoid personal injury or damage to the module, always support the bottom of the module where
the rack shelf contacts the module. Do not touch internal mechanical or electrical components while
moving the module.
Removing the rack shelves from the rack

Procedure
1. From the front of the rack, rotate the bottom of a rack shelf away from the rack posts to disengage it
from bottom of the front and rear adapter blocks.
2. Lift the rack shelf to disengage it from the top of the adapter blocks.
160 Removing the module cables

3. Repeat for the other rack shelf.
4. Using a #3 Phillips screwdriver, remove the screw holding the adapter block to the rack posts and then
remove the adapter block. Repeat for the remaining adapter blocks.
Installing the shelves in the rack

Procedure
Install the adapter blocks on the rack posts and then secure the rack shelves to the adapter blocks.
For instructions, see Installing the shelves in the rack.
Installing the module in the rack

Procedure
Install the module in the rack.

For instructions, see Installing a module in the rack
IMPORTANT:
Aligning and connecting modules

Procedure
Engage the alignment mechanism and attach the module interconnect cables.
For instructions, see Aligning and connecting modules.
Installing the module cables and magazines

Procedure
1. Reattach any SAS, FC, and Ethernet cables removed earlier.

2. Insert any USB devices removed earlier.
3. Reattach the AC power cords.
4. Insert the magazines in the same locations they were removed from.
Installing the shelves in the rack 161

Verifying the installation
Procedure
1. Verify that the library initializes correctly, and that the status is Ready.
2. Verify that the library detects all of the library components from the RMI Status > Partition Map >
Configuration Status screen.
If any expansion modules, power supplies, or tape drives are not detected, verify that all cords, cables,
and alignment mechanisms have been properly installed.
3. If using the MSL Encryption Kit, you might need to enter the token password.
For troubleshooting information, see the user guide available from the information library.
4. Resume host operations.
162 Verifying the installation

Troubleshooting tools, procedures, and
information
CAUTION:
This library is designed to operate when installed in a rack using the rack shelves. Operating the
library without installing it in the enclosed rack shelves, such as on a table or other rack shelf, could
result in library errors. Placing any weight on top of the library might also cause errors.
Library tests
The library provides diagnostic tests to verify library operations. Each diagnostic test has prerequisites
noted on the top of the RMI page, in the online help, and in this document. Before starting a test, review
the test prerequisites and verify that they have been met.
• System test—exercises overall library functionality by moving cartridges within the library. Cartridges
are returned to their original locations.
• Wellness test—exercises basic library functionality. Cartridges are NOT returned to their original
locations.
• Slot to slot test—randomly exchanges cartridges within the library. Cartridges are NOT returned to
their original locations.
• Element to element—moves a cartridge to a specific element and then returns it to its original
location.
• Robotic test—performs a full inventory and exercises all robotic assembly movements and sensors.
• OCP LED test—illuminates each of the front panel LEDs.
Library & Tape Tools

With Library & Tape Tools (L&TT) installed on the host server you can:
• View detailed configuration, identification, inventory, and drive information for the devices attached to
the server.
• Easily update device and drive firmware.
• Run advanced diagnostic tests, including connectivity, read/write, media validation, and testing the
functionality of the device.
• View device and drive error logs.
• Generate a detailed support ticket that can be e-mailed or faxed to your support representative for
analysis.
L&TT is a collection of storage hardware management and diagnostic tools for tape mechanisms, tape
automation, magneto-optical and archival products. L&TT assembles these tools into a single, convenient
program.
Troubleshooting tools, procedures, and information 163

• L&TT 4.x is a single, small executable with some functionality not yet available in L&TT 5.x. L&TT 4.16
and newer versions support the library.
• L&TT 5.x is a new architecture that combines the diagnostic functionality of L&TT 4.x with the
monitoring capability of TapeAssure. L&TT 5.x can be installed in different configurations to offer
flexible usage models all accessed through a web-based GUI. L&TT 5.1 and newer versions support
the library.
Diagnosing problems with Library & Tape Tools

Procedure
1. Install L&TT using the instructions from the L&TT user guide.
L&TT can be downloaded free of charge from http://www.hpe.com/support/TapeTools.
2. Generate a support ticket for the library.
3. See the device analysis results for additional information about the library operation.
L&TT support tickets

An L&TT support ticket or report contains detailed information about the device configuration, along with
errors and warnings. The support ticket and report contain the same information. The report is easier to
read, but must be generated and read on the host computer. Once downloaded from the device, the
support ticket can be viewed on any computer with L&TT installed.
The top of the support ticket contains basic configuration information about the library.
Figure 7: Support ticket in viewer
164 Diagnosing problems with Library & Tape Tools

Expand HP Event Logs to see events divided into three categories:
• Events in the last 24 hours

• Events in the last 31 days
• Events older than 31 days
Set the Current Detail Level to see additional types of events:
• Normal will only show critical events or hard errors.

• More details will also show warning and configuration events.
• Everything shows all events.
Critical events are designated with a STOP sign icon. Expand an event for more information.
• The time stamp is in the format hours : minutes : seconds. The hours are in 24-hour clock
format.
• The date is in the format year/month/day.
• The type of event:
◦ Crit—error events
◦ Warn—warning events
◦ Config—configuration events
◦ Info—informational events
• The event ID is the number on the header line. It uniquely maps to an error code. For error codes, see
Event codes on page 197
• The text description in the header is the simple text description of the event.
Generating an L&TT support ticket or report from L&TT

Procedure
1. In the L&TT By Product or By Connection tab, select the device from the device list.
2. Click the Health button on the main toolbar to generate and display a standard report or click the
Support button on the main toolbar to display the Support screen for additional report or support
ticket options.
Downloading a support ticket from the library

Each support ticket downloaded from the RMI will only contain information for the library itself or one
drive. To capture all support information, download a ticket from the library and from each drive. To
generate a consolidated support ticket with all support data in a single compressed file, download the
support ticket with L&TT.
Procedure
• Download the support ticket from the RMI.
Generating an L&TT support ticket or report from L&TT 165

2. Click Download.
• Download the support ticket from the OCP.
1. Insert a FAT-32 formatted USB flash drive into a USB port.

2. Select Maintenance > Download support ticket.
3. Under the Library Support Ticket drop-down, select Save.
4. Once the ticket is saved, remove the USB device.
Viewing a support ticket with L&TT

Prerequisites
• L&TT is installed on the local computer.

• The support ticket has been downloaded to the local computer.
Procedure
1. From the L&TT File menu, select Load Support Ticket.

2. Select the support ticket file in the browser.
Finding event information

You can find error codes by viewing log files from the Maintenance > Logs and Traces > View Logs
screen or downloading support tickets from the Maintenance > Download Support Ticket screen.
Fibre Channel connection problems

Use the Status > Drive Status screen to check the link connection for your tape drive.
If the screen shows Logged Out:
• Verify that the correct Fibre speed is selected or is set to Automatic. If you are unsure of the speed of
the HBA or switch that the drive is connected to, try Automatic.
• Check that the correct port type is selected. Loop requires additional configuration. If you are unsure of
the correct port type, try Automatic.
If the screen shows No Link, the Speed Status is – and the Link LED on the back of the drive is off:
• The speed is probably set incorrectly. Try setting the speed to Automatic.
• If there are still issues, change the port type to Auto Detect.
If the screen shows No Light:
166 Viewing a support ticket with L&TT

• The cable is not plugged in correctly. Check that it is connected correctly to Port A of the tape drive.
• The cable is damaged. FC cables are delicate. If the cable has been bent or twisted sharply, it might
be broken and must be replaced.
If the screen shows ALPA Conflict:
There might be a conflict with the ALPA address on Loop ports. Select Soft for the Loop mode to allow the
system to select an available address each time the tape drive connects to the FC fabric. If your server
configuration does not support changing addresses, try using the Hard Auto-Select option for the Loop
mode. This option allows the system to select an available address when it first connects, and then retain
that address for future connections.
Detection problems after installing a SAS drive

Frequent causes of SAS detection issues
• Improper SAS cable connections

• Application software configuration errors
• An incorrectly configured operating system
If the application software or operating system does not communicate with the library after installation,
determine the extent of the detection problem:
• Does the application software detect the tape drive?

• Does the application software detect the library?
• Does the operating system detect the tape drive?
• Does the operating system detect the library?
• Does the operating system detect the library, but list it as a generic device?
Based on the extent of the detection problem, check the following:
• If neither the application software or operating system detects the tape drive, or they do not detect
both the tape drive and the library:
◦ Verify that all SAS cables are securely connected on both ends. If the mini-SAS connectors that
connect to the tape drive and some HBAs will not plug in, check the key. The mini-SAS connector
on the tape drive is keyed at location four, which is the standard location for end devices. If the
connector on the cable is keyed in a different location, not only will the connector not plug in, but
the cable probably will not work.
◦ Check the length and integrity of your SAS cabling. For reliable operation, do not use a SAS cable
longer than 6 meters. Do not use a cable adapter or converters between the HBA and the library.
◦ Check the SAS connectors for damage or debris.
◦ Verify that your HBA is supported by the host computer and qualified with the library.
Detection problems after installing a SAS drive 167

For current HBA compatibility information, see the compatibility matrix at: http://hpe.com/storage/
DAPRcompatibility
◦ Verify that your HBA has the latest firmware.
• If the application software or operating system detects the tape drive, but not the library:
◦ Verify that multiple LUN support is enabled on the HBA. The library uses two Logical Unit Numbers
(LUNs) to control the tape drive (LUN 0) and robotic (LUN 1). The library requires an HBA with
multiple LUN support and multiple LUN support must be enabled on the host computer. When
multiple LUN support is not enabled, the host computer can see the tape drive, but not the library.
NOTE:
Many RAID or array controllers do not provide multiple LUN support.
• If the application software or operating system does not detect any devices on the HBA:
◦ Verify that the SAS host adapter is installed correctly. For installation and troubleshooting
instructions, see the manual that came with your host adapter. Pay particular attention to any steps
describing configuration settings. Ensure that the host adapter is properly seated in the
motherboard slot and that the operating system correctly detects the host adapter.
◦ Verify that the proper device driver is installed for the SAS host adapter.
• If the library is detected by the operating system, but not by the application software:
◦ For instructions verifying proper installation, see the backup application documentation. Some
backup software packages require an additional module to communicate with the robotics.
• If the library is detected by the operating system, but is listed as an unknown or generic device:
◦ Make sure that the proper device driver, if applicable, is installed for the device. Check your
application provider website for the latest drivers and patches.
NOTE:
Many backup applications use their own drivers. Before installing a driver, make sure that it is not in
conflict with the application software.
If you continue to have problems with a SAS library, check the following:
• Ensure that the library is compatible with the SAS host adapter and backup application you plan to
use.
For a list of compatible SAS host bus adapters and application software, check with your SAS host
adapter manufacturer or backup application vendor, or see the compatibility matrix at: http://hpe.com/
storage/DAPRcompatibility
• Verify that your HBA is supported by the host computer and qualified with the library.
For current HBA compatibility information, see the compatibility matrix at: http://hpe.com/storage/
DAPRcompatibility
• Ensure that you are using a compatible, high-quality cable.
168 Troubleshooting tools, procedures, and information

See the product QuickSpecs for a list of supported cables.
Operation problems
• Power problems
◦ The library does not power on

◦ No messages on the OCP
• Tape movement problems
◦ Cartridge stuck in drive

◦ Cartridge stuck in storage slot
• Media problems
◦ Cartridge incompatible with drive

◦ Cannot read or write to data cartridge
◦ The library reports an obstruction in a storage slot or does not see a data cartridge
◦ Cannot load a cleaning cartridge
• Attention LED is illuminated
◦ The attention and cleaning LEDs are illuminated

◦ A particular cartridge sets off the cleaning light
◦ A cartridge recently imported from a different environment is causing issues
◦ The attention LED is illuminated but the cleaning LED is not illuminated after a cartridge
load
◦ A particular cartridge sets off the attention LED and possibly the cleaning LED
• Inventory problems
◦ The library displays incorrect barcodes
• RMI network connection issues
◦ Cannot connect to the RMI
• Data Verification problems
Operation problems 169

Table 16: Data Verification problems
Problem Solution
A tape drive used for Data

Verification does not report an IP • Verify that Ethernet port on the tape drive is connected to the
address. same private network as the library DIAG port.
• Verify that only the library DIAG port and drives in the DVP
partition are connected to the private network. No other drives or
other devices may be connected to the private network.
The library appears unable to

communicate with one of the Verify that none of the tape drives in the DVP partition has an FC or
Data Verification drives. SAS port cabled. The drives used for Data Verification should only
have an Ethernet cable connected.
The library reports the drive
status for one of the Data
Verification drives as
“configuration failed.”
The library cannot perform an

operation with one of the Data
Verification drives, such as
pulling a support ticket or moving
media to or from the drive.
Command View TL cannot

authenticate to the library • Verify that the passwords are the same in the RMI and Command
View TL GUI.
• Verify that DV is enabled in the RMI.
Command View TL does not

pass the connectivity test • Verify that SNMP is enabled on the library.
• Check the network connections between the library and
Command View TL management station.
The library does not power on

Symptom
The library does not power on.
Action
1. Check all power cord connections.

2. Check the LEDs on the power supplies.
3. Make sure that the power button on the front panel has been pressed, and the green Ready LED is
illuminated.
170 The library does not power on

4. Make sure that the outlet has power. Try another working outlet.
5. Replace the power cord.
No messages on the OCP

Symptom
No messages appear on the OCP display.
Action
1. Verify that the power cord is connected to an active AC source.

2. Verify that the power button on the front panel has been pressed.
3. Verify that the green Ready LED is illuminated.
4. Power cycle the library.
5. If the display is still blank but the library seems to be powered on, check the RMI for library status or
error information.
Cartridge stuck in drive

Symptom
A tape cartridge is stuck in a tape drive.
NOTE:
The tape drive must rewind the tape before ejecting the cartridge. This process can take as long as five
minutes, depending on how much tape must be rewound. Once the tape is rewound, the eject cycle will
take fewer than 16 seconds.
The Ready light flashes while the tape rewinds. Wait for the tape to finish rewinding before attempting
another operation.
Action
1. Attempt to unload the cartridge from the backup application.

2. Stop other backup services and then attempt to unload the cartridge from the library RMI or OCP.
a. Shut down the backup application.

b. Stop the operating system removable storage services.
c. From the Operation > Move Media screen, attempt to unload or move the cartridge to a slot.
3. Disconnect the library from the host and then attempt to unload the cartridge from the library RMI or
OCP.
a. Power down the library.

b. Disconnect the cable from the drive.
No messages on the OCP 171

c. Power on the library and wait until the tape drive is idle or ready.
d. From the Operation > Move Media screen, attempt to unload or move the cartridge to a slot.
4. From the Operation > Force Drive Media Eject screen, attempt a force eject or emergency unload
operation.
Cartridge stuck in storage slot

Symptom
A tape cartridge cannot be removed from a storage slot
Action
1. Unlock the magazine from the Operation > Open Magazine screen and extend it to access the
storage slot.
2. Grasp the cartridge and remove it from the storage slot.
Use your finger to push the cartridge from the back of the magazine.
Some cartridges must be inserted and removed several times to condition them for free movement in
and out of the magazine.
3. Check the barcode label and verify that it is secure to the cartridge.
4. Check the cartridge for damage.
5. Check the storage slot for damage.
Cartridge incompatible with drive

Symptom
A data or storage cartridge is incompatible with a tape drive.
Action
1. To see which cartridge is incompatible, check the event log.

2. Verify that the data and cleaning cartridges in the library are compatible with the drive.
The library automatically unloads incompatible cartridges, the Attention LED flashes. Export the
media.
3. Verify that the cartridges in the library are the correct type for the operation
Cannot read or write to data cartridge

Symptom
Cannot write to or read from a data cartridge.
172 Cartridge stuck in storage slot

Action
1. Make sure that the cartridge is not a WORM cartridge that has already been used.
2. Make sure that the cartridge is write enabled (move the write-protect switch to the enabled position).
3. Make sure that the data cartridge is compatible with the drive model. LTO tape drives can read data
cartridges from two generations back and write to data cartridges one generation back. See Data
cartridges on page 16.
4. Make sure that you are using an Ultrium cartridge that has not been degaussed. Do not degauss
Ultrium cartridges!
5. Verify that the cartridge has not been exposed to harsh environmental or electrical conditions.
6. Inspect the cartridge for physical damage.
7. Many backup applications do not read or write to cartridges that were created using a different
backup application. In this case, you may have to perform an erase, format, or label operation on the
cartridge.
8. Review any data protection or overwrite protection schemes that your backup application may be
using. The application could prevent the tape drive from writing to a given cartridge.
9. Retry the operation with a different, known good cartridge.
10. Clean the tape drive from the Operation > Clean Drive screen.
The library reports an obstruction in a storage slot or does not see a data
cartridge
Symptom
The library reports an obstruction in a storage slot or does not see a data cartridge.
Action
The cartridge has a damaged or incorrect label.

All data cartridges must have high-quality labels with valid information.
The attention and cleaning LEDs are illuminated

Symptom
Both the attention and cleaning LEDs are illuminated
Cause
This issue is most likely caused by a dirty drive that cannot read a data cartridge and marks the cartridge
invalid.
Action
1. Log in to the OCP or RMI and check the event log to see which drive has reported that it needs
cleaning.
2. Clean the drive with an approved Ultrium cleaning cartridge.
The library reports an obstruction in a storage slot or does not see a data
cartridge 173
A particular cartridge sets off the cleaning light
Symptom
A particular cartridge sets off the cleaning light.
Action
Remove the cartridge from the library.
A cartridge recently imported from a different environment is causing

issues
Symptom
A cartridge recently imported from a different environment is causing issues.
Cause
Media that is moved from one environment to another can cause issues until it has acclimated to the new
conditions.
Action
Acclimate a cartridge for at least 24 hours before using it if it has been stored at a substantially different
temperature or level of humidity than the library.
The attention LED is illuminated but the cleaning LED is not illuminated
after a cartridge load
Symptom
The attention LED is illuminated but the cleaning LED is not illuminated after a cartridge load.
Cause
The library was unable to complete the requested operation with the selected tape cartridge.
Action
• Use only cartridges that are compatible with the drive type.
• Use the correct type of cartridges for the operation. For example, use a cleaning cartridge for cleaning.
• Make sure that you are using a Universal cleaning cartridge
The cleaning LED is illuminated after using a cleaning cartridge

Symptom
The cleaning LED is illuminated after using a cleaning cartridge.
Cause
The cleaning cartridge is expired. A cleaning cartridge will expire after 50 cleaning cycles.
174 A particular cartridge sets off the cleaning light

Action
Replace the cleaning cartridge with a new cartridge.
A particular cartridge sets off the attention LED and possibly the cleaning
LED
Symptom
A particular cartridge sets off the attention LED and possibly the cleaning LED.
Action
1. Retry the operation with a different cleaning cartridge.

2. If the attention LED is cleared and the drive has been cleaned, and then immediately redisplays each
time a particular cartridge is reloaded, the cartridge is likely defective.
a. Export the cartridge and load a known good cartridge.

In some cases, a cartridge can be worn out, have a defective Cartridge Memory, or have been
formatted as a Firmware Upgrade Cartridge.
b. Do NOT reuse any cartridge that is suspected of being defective or contaminated in any drive.
c. If the bad cartridge is a cleaning cartridge, it might be expired.
The library displays incorrect barcodes

Symptom
The library displays incorrect barcodes.
Action
1. Verify that the label is a Hewlett Packard Enterprise label. The barcode reader might not be able to
read other labels.
2. Verify that the label is properly applied.
3. Verify that the label is not soiled.
Cannot connect to the RMI

Symptom
You cannot connect to the RMI from a browser.
Action
1. Verify that the Ethernet cable is connected to the base module controller board and to the LAN.
2. Verify that the link LED on the RJ45 (LAN) connector is illuminated.
The library illuminates the link LED when the library is powered on. If the LED is not illuminated, the
library is not communicating with the LAN. See your network administrator for help.
A particular cartridge sets off the attention LED and possibly the cleaning
LED 175
3. Verify that the library has been configured with a valid static network address or DHCP has been
enabled. The library needs one of these options to obtain a network address.
a. If using DHCP, write down the library network address from the OCP login screen.
b. If the library did not obtain a valid address through DHCP, verify that the DHCP server is up and the
library has network access to it.
c. If necessary, set a static network address instead.
4. Browse to the library IP address from a web browser connected to the same LAN as the library.
a. If the RMI webpage does not display, ping the library IP address.
b. If the ping fails, verify that the library has a valid network address.
c. Verify that there are no firewalls or other obstructions to network traffic between the computer with
the web browser and the library.
d. See your network administrator for help.
Cannot load a cleaning cartridge

Symptom
A tape drive cannot load a cleaning cartridge.
Action
1. Make sure that you are using an Ultrium cleaning cartridge.

2. Make sure that the cleaning cartridge has not expired.
A cleaning cartridge will expire after 50 cleaning cycles.
Performance problems
The process of backing up files involves many system components, from the files in the file system on the
disk, through the backup server, and out to the library, all managed by software running on an operating
system. The backup process can only run as fast of the slowest component in the system.
Performance issues are solved by identifying and addressing performance limitations in your system.
Potential performance limitations:
• Average file size on page 177

• File storage system on page 177
• Connection from the backup server to the disk array on page 177
• Backup/archive server on page 177
• Backup/archive software and method on page 177
• Connection from the archive/backup host server to the library on page 178
176 Cannot load a cleaning cartridge

• Data cartridges on page 178
• Tape drive read or write performance seems slow on page 178
You can use the L&TT system performance test to assess the performance of simulated backup and
restore operations. For information on downloading and using L&TT, see Diagnosing problems with
Library & Tape Tools on page 164.
Average file size

The hard drive must seek to the position of a file before it can start reading. The more time the disks are
seeking to files, the lower the performance. Therefore, if the average file size is small, the read
performance will be lower.
To determine the average file size, divide the size of the backup by the number of files.
If the average file size is small (64 KB or less), consider using a sequential, image, or block backup
method that backs up the whole hard drive or LUN image instead of individual files. The trade-off for using
one of these methods is that you might only be able to restore the entire image instead of individual files.
NOTE:
File fragmentation will also cause excessive drive seeking, which lowers performance, so ensure that files
are regularly defragmented.
File storage system

The file storage system determines the organization of the files on the disks. Using RAID controllers to
spread files over multiple disks can improve performance because some disks can be seeking while
others are reading. Storing files on a single non-RAID disk results in the slowest performance while
storing files on a high-end disk array results in the fastest performance.
Converting standalone disks to RAID can improve performance.
Ensure that the file systems being backed up have no or minimal fragmentation.
Connection from the backup server to the disk array

The connection between the host server and the disks determines how much data can be transferred
from the disks to the host computer at a time. A connection with insufficient bandwidth cannot provide
enough data for the tape drives to write at full speed. For optimum performance, the storage subsystem
must be able to provide data at the tape drive’s maximum transfer rate.
Backup systems using a lower speed Ethernet network should use multiple network connections.
Backup/archive server
The backup server must have enough RAM and processor power to transfer the files from the disk to the
tape drive, in addition to running the backup or archive software and any other processes.
Check the RAM and processor usage during a backup operation. If they are operating at capacity, adding
RAM or processor capability can improve performance.
Backup/archive software and method

Each backup method has its own impact on performance, depending on how well it can keep data
streaming to the tape drive. In most cases, native applications do not have the features required to
maximize performance for LTO tape drives. Hewlett Packard Enterprise recommends using a full-featured
backup or archive application with this library.
Average file size 177

File-by-file backup or archive methods provide the best restore performance if you only need to restore
individual files. However, if the average file size is small, file-by-file methods will significantly reduce
performance.
Disk image, flash, or sequential backup methods provide the fastest performance because they back up
an entire disk, partition, or LUN, which minimizes disk seeking. The disadvantage is that backup and
restore operations work on an entire disk, partition, or LUN. You might not be able to back up a subset of
files or restore a single file. If you can restore a single file, the restore process will be slow.
Database backup performance will vary based on the use model. To improve performance when backing
up data from a database:
• Use specific backup agents for the database.

• Use the latest versions of the databases.
• Do not back up individual mailboxes.
• Do not back up specific records or do a record-by-record backup.
• Do not back up when the database is in heavy use.
Connection from the archive/backup host server to the library

For the best performance, the connection from the host server to the library must have enough bandwidth
to provide enough data to keep the tape drive streaming. Current LTO tape drives take advantage of
some of the fastest interfaces available so the type of interface used to connect the library to the host
server is not likely to be the cause of a performance issue. However, issues with cables and connectors
can limit performance.
Verify that the system is using cables that are listed in the QuickSpecs, are in good condition, and do not
exceed recommended cable lengths.
Data cartridges
The type and condition of the data cartridges also affect backup performance. For best performance, use
Hewlett Packard Enterprise cartridges that are the same LTO generation as the tape drives. If you
suspect a performance issue related to data cartridges, use the L&TT media assessment test to evaluate
the condition of the data cartridges.
Tape drive read or write performance seems slow

Symptom
Tape drive read or write is slower than expected.
Cause
If the tape drive is not properly secured to the chassis or the library is not properly secured to the rack,
vibration may cause slow read or write performance. Vibration could come from the cooling fan or
external sources.
Action
1. Ensure that the tape drives are securely tightened to the chassis.
Use a torque driver to tighten the thumbscrews on all the tape drives to 6 inch pounds or 0.68 N m.
178 Connection from the archive/backup host server to the library

initial threshold torque achieves a snug tight condition. Do not over tighten.
2. Ensure that the chassis is securely tightened to the rack.
From the front of the library, use a torque driver to tighten the captive fasteners to 6 inch pounds or
0.68 N m.
If a torque driver is not available, use a #2 Phillips screwdriver to tighten the captive fasteners until a
low initial threshold torque achieves a snug tight condition. Do not over tighten.
Locking or unlocking the robotic assembly manually

In normal operation, the library returns the robotic assembly to its home position in the base module,
behind the OCP, and sets the lock when the library is powered off. You do not normally lock or unlock the
robotic assembly manually. If the robotic assembly becomes stuck between the locked and unlocked
positions, you can set the lock manually.
Prerequisites
The base module has been removed from the rack. For instructions, see the first part of the procedure for
replacing a module: Replacing a module on page 138
Procedure
• To lock the assembly, standing at the front of the module, move the blue lever to the left, then away
from you, then to the right.
• To unlock the assembly, move the blue lever to the left, then towards you, then to the right.
Returning the robotic assembly to the base module

If you powered off the library and the robotic assembly did not return to its park position in the base
module behind the OCP, use this procedure.
Locking or unlocking the robotic assembly manually 179

Procedure
1. Power on the library by pressing the power button on the base module.
2. From the RMI, return the robotic assembly to its park position from the Maintenance > Move Robotic
to Base Module screen.
3. Power off the library from the front panel.
Press the power button for 5 seconds and then release it. If the library is idle, you can release the
button when the Ready LED begins flashing. If the library does not perform a soft shutdown, press and
hold the power button for 10 seconds.
4. If the robotic assembly is still not in the base module, try this procedure: Returning the robotic
assembly to the base module when the robotic assembly is stopped in an expansion module
that is near the base module or is stopped directly between two modules on page 180
5. If the robotic assembly is still not in the base module, try this procedure: Returning the robotic
assembly to the base module when the robotic assembly is stopped in an expansion module
that is not near the base module or it cannot move vertically on page 181
Returning the robotic assembly to the base module when the robotic
assembly is stopped in an expansion module that is near the base module
or is stopped directly between two modules
Procedure
1. Remove the magazines from the base module, the expansion module containing the robotic assembly,
and modules in between as needed; see Unlocking a magazine with the manual release on page
122.
2. If the robotic assembly is stopped in a module, try gently and slowly moving the robotic assembly
towards the next module by hand.
3. To move the robotic assembly into the next module, use a small flat head screwdriver to operate the
gear train.
a. Insert a small flat head screwdriver into the screwdriver relief on the right rear bearing block of the
robotic assembly.
180 Returning the robotic assembly to the base module when the robotic
assembly is stopped in an expansion module that is near the base module or is
stopped directly between two modules
b. Turn the screwdriver to operate the robotic assembly gear train manually and move the robotic
assembly into the next adjacent module.
If the robotic assembly will not move vertically or if moving it toward the base module with the
screwdriver is not feasible, follow the procedure in Returning the robotic assembly to the base
module when the robotic assembly is stopped in an expansion module that is not near the base
module or it cannot move vertically on page 181.
4. Repeat Steps 2 and 3 until the robotic assembly is in the base module.
5. Lock the robotic assembly from the front of the module.
a. Move the blue lever to the left.

b. Move the blue lever away from you.
c. Move the blue lever to the right.
6. Continue with the repair procedure or replace the magazines in the modules.
Returning the robotic assembly to the base module when the robotic
assembly is stopped in an expansion module that is not near the base
module or it cannot move vertically
Procedure
1. Remove the left magazine of the base module; see Unlocking a magazine with the manual
release on page 122.
2. Disconnect the power supply cables from all the modules.
3. Using plastic-handled scissors, reach through the left magazine opening of the base module and
carefully cut the spooling cable.
Returning the robotic assembly to the base module when the robotic assembly
is stopped in an expansion module that is not near the base module or it cannot
move vertically 181
NOTE:
Use extreme caution to prevent damaging other parts of the module.
A new spooling cable is provided with the replacement robotic assembly.
4. Remove the expansion module containing the robotic assembly while carefully guiding the free
spooling cable; see Preparing to remove the robotic assembly and spooling mechanism on
page 153. While there may be minor differences, these instructions for a base module will also apply
to an expansion module.
5. Remove the robotic assembly from the expansion module. See the initial steps in Removing the
robotic assembly and spooling mechanism from the base module on page 154.
6. Replace the expansion module in the rack; see Installing the base module in the rack on page 34.
While there may be minor differences, these instructions for a base module will also apply to an
expansion module.
7. Remove the base module from the rack.
8. Remove the spooling mechanism from the base module using the next set of steps in Removing the
robotic assembly and spooling mechanism from the base module on page 154.
9. Install the new robotic assembly and spooling mechanism; see Installing the robotic assembly and
spooling mechanism into the base module on page 156.
10. Replace the base module in the rack; see Completing the robotic assembly and spooling
mechanism installation on page 158.
The cabling and alignment instructions also apply to the expansion module that was removed.
Clearing obstructions from the library

For proper operation, the robotic assembly must be able to reach the bottom of the library.
Procedure
1. Power off the library by pressing the front power button for 5 seconds and then select the Default Park
Location.
The library will park the robotic assembly in the base module behind the OCP.
2. Remove the left magazine from the lowest library module.
For instructions on using the manual magazine release, see Unlocking a magazine with the manual
release.
182 Clearing obstructions from the library

3. Look into the lowest module and verify that the entire area of the bottom cover is free of any objects
that might obstruct the robotic assembly path. Clear any obstructions.
4. Replace the magazine and then power on the library.
The library will perform an initialization and inventory.
5. Verify that no further critical events were generated.
If the library still reports an obstruction, continue checking for tape cartridges that are out of place or
have loose labels.
• Remove and inspect each magazine.
◦ Check for cartridges that are not seated properly in the storage or mail slots.
◦ Check for loose cartridges.
◦ Check for loose bar code labels.
◦ Check for any other objects out of place on the magazine or in the magazine bay.
• Inspect each tape drive for tape cartridges or barcode labels that might block the path of the
robotic.
• Inspect the robotic for loose cartridges or other debris.
Troubleshooting tools, procedures, and information 183

Library shipping procedures
WARNING:
WARNING:

When shipping a library module or library, care must be taken to avoid personal injury and damage to the
module or library. The necessary precautions and procedures depend on the library configuration,
distance, and mode of travel. Select the procedure that most closely fits your situation.
• Shipping a library that was originally shipped by Hewlett Packard Enterprise in a rack and the original
shipping materials are available, including the shock pallet, two module shipping brackets for each
module, and in some cases a robotic shipping bracket.
1, 3. Module shipping brackets—two per module

2. Robotic shipping bracket—one per library, depending on library configuration
184 Library shipping procedures

If the original shock pallet and module shipping brackets are available, all library modules can be
shipped with their rack. See Shipping a library in a rack with the original packaging on page 185.
If the library was originally shipped by Hewlett Packard Enterprise in a rack but the shock pallet and
module shipment brackets cannot be located, follow the process for shipping a field-installed library.
See Shipping a library that was field-installed in a square-hole rack on page 188.
• Shipping a library that was field-installed in a square-hole rack. In this case, all library modules will be
shipped with their rack. See Shipping a library that was field-installed in a square-hole rack on
page 188.
• Shipping a library that is installed in a round-hole rack. See Shipping a module outside of a rack on
page 190.
• Shipping individual modules. See Shipping a module outside of a rack on page 190.
When powering off the library from the OCP, choose the robotic assembly parking location that provides
the most protection to the robotic assembly.
Select the position specified in the shipping procedure.
• The default parked position—The default parked position is in the base module behind the OCP.
Choose this position when shipping a library in a rack that has one or more expansion modules
installed under the base module and the robotic shipping bracket is available.
• The shipping position—The shipping position is near the bottom of the base module. This location
can only be used when the base module has a bottom cover properly installed.
Choose this shipping position when the base module is being shipped alone in its normal packaging or
when the base module is the bottom module in a rack.
WARNING:
If the bottom cover is not properly installed on the base module, the robotic assembly can fall out
of the module and be damaged if the module is shipped with the robotic assembly parked in the
shipping position.
Shipping a library in a rack with the original packaging

Hewlett Packard Enterprise installs shipping brackets before shipping a library in a rack. The shipping
brackets ensure that the library is secure in the rack.
Procedure
1. Locate the module shipping brackets, which might still be mounted on the rear rack columns, and the
shock pallet.
If the shipping brackets and shock pallet cannot be located, see Shipping a library that was field-
installed in a square hole rack.
2. If an expansion module is installed under the base module, also locate the robotic shipping bracket.
Continue with this procedure, noting whether the robotic shipping bracket is available or not.
3. Save the library configuration.
For instructions, see Saving the library configuration on page 57.
4. Remove the data cartridges from the tape drives and magazines.
Shipping a library in a rack with the original packaging 185

For instructions, see Removing the tape cartridges.
5. Power off the library from the front panel. Select the appropriate position for the robotic assembly:
a. If the robotic shipping bracket is available, select The default parked position.
When the library powers off, verify that the robotic assembly is located behind the OCP touch
screen.
b. Otherwise, select the The shipping position.
When the library powers off, verify that the robotic assembly is located near the bottom of the
base module.
6. Remove the expansion module interconnect cables. Remove all cables that exit the rack, including
SAS or FC cables, Ethernet cables, and power cords. Remove any USB devices from the front and
rear USB ports.
For instructions, see Removing the module cables.
7. Remove the tape drives and place each one in an antistatic bag.
Note the drive locations so the drives can be replaced in the same order and drive bays. The library
tracks the drive locations and will issue events for the drives that are not in the expected locations.
Protect the tape drives in the original product packaging or anti-static bubble wrap.
8. If the robotic shipping bracket is not available, the bottom library cover plate must be installed on the
bottom of the base module. If one or more expansion modules are installed under the base module,
move the bottom cover to the bottom of the base module.
a. Move the bottom cover plate to the base module. For instructions, see Moving the bottom cover
plate.
b. If a module was removed from the rack, reinstall it in the rack and secure it to the rack.
I. From the front of the rack while supporting the bottom of the module in the areas supported
by the rack shelves, set the back of the module on the front of the rack shelves. Push the
module into the rack until the front of the module contacts the rack posts.
II. Verify that the module has been installed directly above or below its adjacent module and is
contained with the correct 3U volume. The gap between modules must be less than 4mm.
III. Tighten the captive fasteners just until they retain the module in the rack. Leave them loose
enough that the module can be adjusted on the shelves.
c. Verify that all alignment mechanisms are locked in their proper positions.
I. From the front of the library, use a #2 Phillips screwdriver to loosen the captive
thumbscrews on all modules two full turns.
II. From the back of the library, starting with the bottom module and the one above it, align the
modules and lock them together. Repeat for each pair of modules.
i. Lock the alignment mechanism. If the mechanism has a spring lock, move the lock to
the left, move the alignment mechanism to the lock position, and then release the
spring-loaded lock.

1
If you encounter resistance, adjust the upper module position. The pin in the alignment
mechanism must move easily into the hole in the lower module. When the alignment
mechanism is in the locked position, release the spring-loaded lock if present.
CAUTION:
Do not use the alignment mechanism to force the modules into alignment.
The alignment mechanism is designed to hold the modules in position once they
are aligned. It is not intended to adjust the module positions.
III. Verify that the lowest module in the library has its alignment mechanism secured in the
unlocked position.
IV. Move to the front of the library. Tighten the captive fasteners on all modules until the
fasteners are finger tight. Do not over tighten.
9. If the library has expansion modules under the base module and the robotic shipping bracket is
available, install the robotic shipping bracket in the middle drive bay of the base module.
a. Remove the drive bay cover or tape drive from the drive bay, if necessary.
b. Look into the open drive bay and verify that the robotic assembly is visible.
c. Slide the shipping bracket into the middle drive bay until it is fully seated. Secure the bracket with
two M3x0.5 6mm screws, which are stored just under the handle on the bracket.
Library shipping procedures 187

2
10. If you removed a tape drive, place it in an antistatic bag and then wrap it with antistatic foam or
bubble wrap. Attach a note to install the drive in the drive bay occupied by the robotic shipping
bracket before powering on the library.
11. Reinstall any available drive bay cover plates over any open drive bays.
12. Reinstall any module shipping brackets on the rear rack columns. Ensure that each module has both
module shipping brackets installed.
13. Move the rack assembly onto the shock pallet and then tighten the rack assembly into place. Cover
or wrap the rack with anti-static plastic. If available, install the outer cardboard for protection.
The rack and library are ready for shipment.
Shipping a library that was field-installed in a square-hole

rack
Prerequisites
WARNING:
188 Shipping a library that was field-installed in a square-hole rack

Procedure
1. Save the library configuration. For instructions, see Saving the library configuration on page 57.
2. Power off the library from the front panel. Select The shipping position.
When the library powers off, verify that the robotic assembly is located near the bottom of the base
module.
3. Remove the expansion module interconnect cables and all cables that exit the rack, including SAS or
FC cables, Ethernet cables, and power cords. Remove any USB devices from the front and rear USB
ports. For instructions, see Removing the module cables on page 140.
Note the drive locations so they can be replaced in the same order and drive bays. The library tracks
the drive locations and will issue events if the drives are not in the expected locations.
Protect the tape drives in the original product packaging or antistatic bubble wrap.
5. If the library has expansion modules below the base module, move the bottom cover to the bottom of
the base module.
a. Move the bottom cover plate to the base module. For instructions, see Moving the bottom cover
plate.
b. If a module was removed from the rack, reinstall it in the rack and secure it to the rack.
I. From the front of the rack while supporting the bottom of the module in the areas supported
by the rack shelves, set the back of the module on the front of the rack shelves. Push the
module into the rack until the front of the module contacts the rack posts.
II. Verify that the module has been installed directly above or below its adjacent module and is
contained with the correct 3U volume. The gap between modules must be less than 4mm.
III. Tighten the captive fasteners just until they retain the module in the rack. Leave them loose
enough that the module can be adjusted on the shelves.
c. Verify that all alignment mechanisms are locked in their proper positions.
I. From the front of the library, use a #2 Phillips screwdriver to loosen the captive thumbscrews
on all modules two full turns.
II. From the back of the library, starting with the bottom module and the one above it, align the
modules and lock them together. Repeat for each pair of modules.
i. Engage the alignment mechanism. If necessary, move the lock to the left, move the
alignment mechanism to the lock position, and then release the spring-loaded lock.

1
If you encounter resistance, adjust the upper module position. The pin in the alignment
mechanism must move easily into the hole in the lower module. When the alignment
mechanism is in the locked position, release the spring-loaded lock if necessary.
CAUTION:
Do not use the alignment mechanism to force the modules into alignment.
The alignment mechanism is designed to hold the modules in position once they are
aligned. It is not intended to adjust the module positions.
III. Verify that the lowest module in the library has its alignment mechanism secured in the
unlocked position.
IV. Move to the front of the library. Tighten the captive fasteners on all modules until the
fasteners are finger tight. Do not over tighten.
6. Reinstall any available drive bay cover plates over any open drive bays.
7. Cover or wrap the rack with anti-static plastic. If available, install a layer of cardboard for additional
protection.
The rack and library are ready for shipment in a padded van.
Shipping a module outside of a rack

Follow this procedure when shipping one or more modules without their rack.
190 Shipping a module outside of a rack

WARNING:
Procedure
1. Save the library configuration. For instructions, see Saving the library configuration on page 57.
2. Remove the data cartridges from the tape drives and magazines.
3. Power off the library from the front panel. Select The shipping position.
When the library powers off, verify that the robotic assembly is located near the bottom of the base
module.
4. Remove all cables attached to the modules being shipped. For instructions, see Removing the
module cables on page 140.
5. If the base module is being shipped, remove any USB devices from the front or rear USB ports.
Note the drive locations so they can be replaced in the same order and drive bays. The library tracks
the drive locations and will issue events when it detects drives that are not in the expected locations.
Protect the tape drives in the original product packaging or anti-static bubble wrap.
7. Reinstall drive bay cover plates over any open drive bays in the modules being shipped.
8. Unlock the alignment mechanisms for the modules being shipped.
9. Remove the modules being shipped from the rack. For instructions, see Removing the module
from the rack on page 142.
10. If the base module is being shipped, it must have a bottom cover plate installed to avoid damage to
the robotic assembly. If the base module does not have a bottom cover plate, remove the bottom
cover plate from the lowest expansion module in the library.
• If an expansion module is being shipped and it has a bottom cover plate, remove it from the
expansion module so it can remain with the library.
• If the base module is being shipped, install the library cover plate on the bottom of the base
module.
• If the base module is remaining in the rack, install the library cover plate on the lowest module in
the library.
For instructions, see Moving the bottom cover plate.

11. If the rack shelves are being shipped, remove them from the rack. The rack shelves can be shipped
with the module in the original packaging. If the original packaging is not available, ship the rack
shelves separately to avoid damage to the module.
12. Cover or wrap the module with anti-static plastic. If available, package the module in its original
packaging. If the original packaging is not available, pack the module into an oversized box with anti-
static bubble wrap or suitable foam.
13. Secure the packaged module to a sturdy pallet.
14. The module is ready for shipment in a padded van.

Websites
General websites
Hewlett Packard Enterprise Information Library
www.hpe.com/info/EIL
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
www.hpe.com/storage/spock
Storage white papers and analyst reports
www.hpe.com/storage/whitepapers
For additional websites, see Support and other resources.
HPE StoreEver library websites

For more information on StoreEver products, see http://www.hpe.com/storage/tape.
For the most current list of supported devices, see the HPE Data Agile DAPR Compatibility Matrix and
Design Guide at: http://www.hpe.com/storage/DAPRcompatibility.
For more information about Command View for Tape Libraries, see: http://www.hpe.com/storage/cvtl.
Download Command View TL without charge from: http://www.hpe.com/storage/downloads/cvtl.
For more information about TapeAssure Advanced, see http://www.hpe.com/storage/tapeassure.
For more information about Data Verification, see http://www.hpe.com/storage/dataverification.
Download HPE Library & Tape Tools without charge from: http://www.hpe.com/storage/downloads/
tapetools.
Websites 193
Support and other resources
Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
http://www.hpe.com/assistance
• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website:
http://www.hpe.com/support/hpesc
Information to collect
• Technical support registration number (if applicable)

• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Accessing updates
• Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
• To download product updates:
Hewlett Packard Enterprise Support Center
www.hpe.com/support/hpesc
Hewlett Packard Enterprise Support Center: Software downloads
www.hpe.com/support/downloads
Software Depot
www.hpe.com/support/softwaredepot
• To subscribe to eNewsletters and alerts:
www.hpe.com/support/e-updates
• To view and update your entitlements, and to link your contracts and warranties with your profile, go to
the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials
page:
194 Support and other resources

www.hpe.com/support/AccessToSupportMaterials
IMPORTANT:
entitlements.
Customer self repair

Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a
CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your
convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service
provider will determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
http://www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.
If your product includes additional remote support details, use search to locate that information.
Remote support and Proactive Care information

HPE Get Connected
www.hpe.com/services/getconnected
HPE Proactive Care services
www.hpe.com/services/proactivecare
HPE Proactive Care service: Supported products list
www.hpe.com/services/proactivecaresupportedproducts
HPE Proactive Care advanced service: Supported products list
www.hpe.com/services/proactivecareadvancedsupportedproducts
Proactive Care customer information

Proactive Care central
www.hpe.com/services/proactivecarecentral
Proactive Care service activation
www.hpe.com/services/proactivecarecentralgetstarted
Warranty information
To view the warranty for your product or to view the Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products reference document, go to the Enterprise Safety and
Compliance website:
www.hpe.com/support/Safety-Compliance-EnterpriseProducts
Customer self repair 195

Additional warranty information
HPE ProLiant and x86 Servers and Options
www.hpe.com/support/ProLiantServers-Warranties
HPE Enterprise Servers
www.hpe.com/support/EnterpriseServers-Warranties
HPE Storage Products
www.hpe.com/support/Storage-Warranties
HPE Networking Products
www.hpe.com/support/Networking-Warranties
Regulatory information
To view the regulatory information for your product, view the Safety and Compliance Information for
Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise
Support Center:
Additional regulatory information

Hewlett Packard Enterprise is committed to providing our customers with information about the chemical
substances in our products as needed to comply with legal requirements such as REACH (Regulation EC
No 1907/2006 of the European Parliament and the Council). A chemical information report for this product
can be found at:
www.hpe.com/info/reach
For Hewlett Packard Enterprise product environmental and safety information and compliance data,
including RoHS and REACH, see:
www.hpe.com/info/ecodata
For Hewlett Packard Enterprise environmental information, including company programs, product
recycling, and energy efficiency, see:
www.hpe.com/info/environment
Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us
improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
([email protected]). When submitting your feedback, include the document title, part number,
edition, and publication date located on the front cover of the document. For online help content, include
the product name, product version, help edition, and publication date located on the legal notices page.
196 Regulatory information

Event codes
Error events
Table 17: Error events
Event Message text and description Details and solution

code
2000 Failed to move cartridge.

1. Verify the source and destination elements
and retry the move operation.
2001 Failed to exchange cartridge
2. Ensure that the library is running the latest
firmware version.
2002 The initial module discovery (detection of

expansion modules) failed. 1. Verify that all expansion modules are
powered on.
2. Verify that the expansion interconnect cables
installed properly.
3. Ensure that the library is running 4.80 or
newer firmware.
2003 The library temperature has exceeded

the critical limit. 1. Verify that the chassis fan in each module is
present and functioning.
2. Verify that the drive cover plates are
installed in all open drive bays.
3. Verify that all power supplies are installed
and working properly.
4. Verify that the ambient room temperature is
within the specified limits.
5. Verify that there are no obstructions to
airflow through the library.
6. Ensure that the library is running the latest
firmware version.
Table Continued
Event codes 197

code
2004 Library startup failed

1. If the robotic assembly fails to move through
a certain area of the library:
• Look through the window in the front

panel and see if there are any
obstructions.
• Verify that both magazines in that module
can be extended.
2. Verify that all modules have power.

3. Verify that any expansion modules are
cabled correctly with the expansion
interconnect cables.
4. Verify that the top and bottom cover plates
are properly installed on the library.
5. Verify that the module alignment
mechanisms at the rear of the library are
locked in the proper positions.
6. Reboot the library.
7. If the robotic assembly moves front to back,
but not vertically, the robot shipping lock
could be positioned incorrectly. Move the
lock to either the fully locked or fully
unlocked position.
If the robotic assembly does not unlock the
shipping lock after the reboot:
a. Move the robotic assembly to the base

module from the Maintenance > Move
Robotic to Base Module screen. See
Moving the robotic assembly to the
base module on page 105 .
b. Power off the library.
c. Remove all cables from the base module
and unlock the alignment mechanisms.
d. Extend the base module from the rack.
e. Reposition the lock.
8. If the error persists, review library events for

additional information.
Table Continued
198 Event codes

code
2005 Robotic spooling cable failure Ensure that the spooling cable is fully seated in
the base module and correctly connected to the
2006 Cable to spooling mechanism has failed. robotic assembly.
2007 Move command failed due to spooling

mechanism failure
2008 Exchange cartridge failed due to

spooling mechanism failure
2009 Library test failed due to robotics

problem • Review the test requirements, address any
issues, and then retry the test.
• Clear any obstructions from the bottom of
the library. For instructions, see .
2010 Library test failed due to spooling Ensure that the spooling mechanism is fully
mechanism defect seated in the base module and installed
correctly with the robotic assembly.
2011 A drive power board has failed. Because Each module has two drive power boards,
of this failure, some drives might be which are located under the chassis fan. The
powered off. left drive power board provides power for the
upper three half-height tape drive bays in the
module. The right drive power board provides
power for the lower three half-height tape drive
bays in the module. See the event details to
determine which drive power board failed.
1. Ensure that the drive power boards are fully

seated in the module.
2. Reboot or power cycle the library.
2012 Multiple bottom covers detected. Remove all bottom covers except for the bottom
module in the library.
2013 Multiple top covers detected. Remove all top covers except for the top
Table Continued
Event codes 199

code
2014 Bottom cover is missing. If the base module cannot detect both a top and
bottom cover, the robotic mechanism will not
move.
1. Install the bottom cover on the bottom

2. Check the module interconnect cabling and
module power cords.
2015 Top cover is missing If the base module cannot detect both a top and
bottom cover, the robotic mechanism will not
move.
1. Install the top cover on the top module in the

library.
2. Check the module interconnect cabling and
module power cords.
2016 Module alignment mechanism is not

locked properly. Ensure that the alignment mechanisms for all
modules above the bottom module are engaged
and locked.
2017 A communication problem between

modules was detected. 1. Ensure that all modules are powered on.
2. Ensure that all module interconnect cables
are properly attached.
3. Ensure that the alignment mechanisms for
all modules above the bottom module are
engaged and locked.
2018 Too many unit position transmitter or

detector failures. 1. Ensure that the alignment mechanisms for
engaged and locked.
2021 Database access error. If this event is seen on 4.90 or later firmware
versions:

2. If the error persists, restore the library
configuration. See Restoring the library
configuration from a file on page 57.
Table Continued
200 Event codes

code
2022 Drive has been hot removed while in Reinsert the removed drive in the same position
active status as LUN master. Tape drives from which it was removed.
must be powered off before removing
them from the library.
2023 Internal software error. Reboot the library.
2024 Exception thrown by application not An unrecoverable error occurred. Retry the
handled. operation and if the error persists reboot the
library.
2025 Move failure due to vertical robotic

positioning problem. 1. Check for obstructions, such as a cartridge
sticking out, in the vertical pathway of the
robotics assembly.
2. Verify that the robotic assembly is aligned
and level within the library.
3. Verify that the rack is level front to back and
side to side.
4. Clear any obstructions from the bottom of
the library. For instructions, see Clearing
obstructions from the library on page 182.
2026 Failed moving the robot towards the Check for obstructions, such as a cartridge
back or front of the library. sticking out or cable impeding progress, in the
horizontal pathway of the robotics assembly.
2027 Move failed pulling cartridge from slot.

• Inspect the cartridge and cartridge labels for
physical damage that could prevent the
2028 Move failed inserting cartridge to slot.
cartridge from being inserted into or
removed from the slot.
Table Continued
Event codes 201

code
2029 Initialization failure due to robot front to

back positioning error. 1. Check for obstructions, such as a cartridge
robotics assembly.
engaged and locked.
side to side.
4. Check to see if the robotic assembly is stuck
in its locking mechanism. If so, move the
robotics assembly out of the locking
mechanism and then enable the locking
mechanism properly.
2030 An internal test of robotic front-to-back Check for obstructions, such as a cartridge
movement distance failed. sticking out or cable impeding progress, in the
horizontal pathway of the robotics assembly.
2031 Move failure due to right to left or left to
right robot rotation failure.
2032 Initialization failure due to robot rotation Check for obstructions, such as a cartridge
positioning error. sticking out, in the vertical pathway of the
robotics assembly.
2033 Initialization failure due to robot vertical

positioning error. • Check for obstructions, such as a cartridge
robotics assembly.
• Check the event log for additional events
that provide more specific information.
• Verify that the robotic assembly is level
within the module. If the module was
recently moved or the robotic assembly
replaced, the assembly could be out of
alignment.
• Check to see if the robotic assembly is stuck
in its locking mechanism. If so, move the
robotics assembly out of the locking
mechanism and then enable the locking
mechanism.
Table Continued
202 Event codes

code
2034 Cable to spooling mechanism has failed Ensure that the spooling mechanism is fully
during initialization. seated in the base module and installed
correctly with the robotic assembly.
2035 Initialization failure due to robot gripper

positioning error. 1. Check for obstructions between the robotic
assembly and magazines.
2. Reboot the library and then retry the
operation.
2036 Unintended termination of application Reboot the library and then retry the operation.
process.
2037 Robotics firmware version upgrade

failed.
2038 Lost connection to module.

• Ensure that all modules are powered on.
• Ensure that all module interconnect cables
are properly installed.
• Reboot the library.
2039 Cartridge left in robot gripper, unable to

be moved to any open location. 1. Enable mailslots and ensure that some slots
are available.
3. Use the OCP to move the cartridge to an
open slot.
2040 Wellness test failed with critical error.

1. Check for additional events that might
provide an indication of the reason for the
failure.
2. Retry the wellness test.
2041 Wellness test failed because unit lock Ensure that the alignment mechanisms for all
failed. modules above the bottom module are engaged
and locked.
(The alignment mechanism in the bottom
module must be secured in the unlocked
position.)
2042 Wellness test failed because top cover is If the base module cannot detect both a top and
missing. bottom cover, the robot will not move.
Table Continued
Event codes 203

code
2043 Wellness test failed because bottom

cover is missing. 1. Verify that both the top and bottom covers
2. Verify that the module interconnect cables
are properly connected.
3. Verify that all modules are powered on.
2044 Wellness test failed because drive power Each module has two drive power boards,
board failed. which are located under the chassis fan. The
left drive power board provides power for the
module. The right drive power board provides
power for the lower three half-height tape drive
bays in the module. See the event details to
1. Ensure that the drive power boards are fully

seated in the module.
2. Reboot or power cycle the library.
2045 Wellness test failed because move

media test failed. 1. Verify that at least one unloaded drive and
one data cartridge compatible with that
unloaded drive are installed in the library. If
no drives are unloaded or no compatible
cartridge is found, the test will fail and this
error event will be generated.
2. Unload all tape drives and then rerun the
test.
3. Check for obstructions between the robotic
assembly and magazines.
engaged and locked.
5. Verified that the rack is level front to front
and back to back.
6. Verify that the robotics assembly is not stuck
in the lock mechanism. Move the robotics
assembly away from the locking mechanism
and enable the lock mechanism correctly.
Table Continued
204 Event codes

code
2046 Wellness test failed because drive

communication test failed. 1. Remove and then reinsert the tape drive to
ensure that the drive is fully seated.
2. Verify that the drive is running the most
recent firmware version.
3. Use the RMI to pull a drive support ticket
and check the device analysis section. L&TT
must be installed to view a support ticket.
2047 Wellness test failed because the

barcode scanning test failed. 1. Verify that there is not an obstruction
between the robotic assembly and the
magazines.
2. Verify that all cartridges have high-quality
proper barcode labels.
3. Clear any obstructions from the bottom of
2048 Wellness test failed because unlocking

the right magazine failed. 1. Ensure that all magazines and magazines
are fully inserted.
2049 Wellness test failed because unlocking 2. Reboot the library and then retry the test.
the left magazine failed.
2050 Wellness test failed because unlocking

the mailslot bank failed.
Table Continued
Event codes 205

code
2051 Wellness test failed because the robotic

test failed. 1. Check for obstructions in the path of the
robotic assembly, such as a cartridge
sticking out of a magazine.
engaged and locked.
side to side.
4. Reboot the library and check the event logs
for any errors.
5. If the robotic assembly moves front to back,
but not vertically, the robot shipping lock
could be positioned incorrectly. Move the
shipping lock to either the fully locked or fully
unlocked position.
If the robotic assembly does not unlock the
shipping lock after the reboot:
a. Move the robotic assembly to the base

module from the Maintenance > Move
Robotic to Base Module screen. See
Moving the robotic assembly to the
base module on page 105.
b. Power off the library.
c. Remove all cables from the base module
and unlock the alignment mechanisms.
d. Extend the base module from the rack.
e. Reposition the lock.
6. Ensure that the spooling cable is fully seated

in the base module and correctly connected
to the robotic assembly.
2052 An open magazine was detected in one

or more modules and as a result the Ensure that all magazines are inserted
system was taken offline. completely into the library and properly locked.
Do not open magazines using the emergency
release while the library is operating and the
robot is moving.
Table Continued
206 Event codes

code
2053 An open top cover was detected and as

a result the system was taken offline. 1. Ensure that the top cover is inserted
completely and properly locked.
2. Verify that no items are sitting on top of the
library.
3. Do not remove the top cover while the library
is powered on.
2054 An open bottom cover was detected and

as a result the system was taken offline. 1. Ensure that the bottom cover is inserted
completely and properly locked.
2. Do not remove the bottom cover while the
library is powered on.
2055 An open unit lock was detected and as a

result the system was taken offline. 1. Ensure that all alignment mechanisms
between modules are properly locked.
2. Do not open the alignment mechanism locks
while the library is operating and the robot is
moving.
2056 Initialization failure due to picker push Check for obstructions in the horizontal pathway
pull positioning error. of the robotics assembly, such as a cartridge
sticking out or a cable impeding movement of
the robotics assembly.
2057 Robotics shipping lock in incorrect

position. 1. Ensure that both the top and bottom covers
are installed and then reboot the library.
2. If this error occurs after the reboot, unlock
the shipping lock.
2058 Maximum temperature for Drive Power Each module has two drive power boards,
Board 1 has been exceeded. Shutting which are located under the chassis fan. The
down the system. left drive power board provides power for the
2059 Maximum temperature for Drive Power module. The right drive power board provides
Board 2 has been exceeded. Shutting power for the lower three half-height tape drive
down the system. bays in the module. See the event details to
• Ensure that all chassis fans are installed and

operational.
• Verify that all empty tape drive bays have
covers installed.
Table Continued
Event codes 207

code
2060 Chassis CPU maximum temperature • Verify that the ambient air temperature is
exceeded. Shutting down the system. within acceptable limits.
• Verify that nothing is obstructing airflow from
the front or back of the library.
2061 Move failed pulling cartridge from drive. Check for labels or cartridge misalignments that
would prevent the cartridge from coming out of
the drive.
2062 Move failed inserting cartridge into drive. Check for labels or cartridge misalignments that
would prevent the cartridge from being inserted
into the drive.
2063 Move failed positioning picker in front of

drive. • Check for additional events that might
failure.
• Check for obstructions in the vertical or
horizontal pathway of the robotics assembly,
such as a cartridge that is not seated
completely in a slot or a problem with the
robotic spooling cable that is impeding
progress.
alignment.
2064 Library test failed with critical error.

failure.
2. Verify that the minimum requirements are
met for the test and then retry the test.
3. To verify robotic movement, perform a slot-
to-slot or element-to-element test.
2065 Library startup process failed because of

robotics initialization issue. • Check for obstructions, such as a cartridge
robotics assembly.
• Check for objects in the bottom of the library
blocking the path of the robotic assembly.
Table Continued
208 Event codes

code
2066 Library startup process failed during • Check the event log for additional events
inventory scan. that provide more specific information.
alignment.
• Check to see if the locking mechanism in the
robotic assembly is engaged. If so, move the
robotics assembly to the fully locked
position.
2067 For safety reasons, the robot movement The library detected a physical opening in the
was halted in place. library and stopped movement of the robotic
assembly.
2068 An emergency stop condition was
detected in one or more modules and • Ensure that all magazines are inserted
prevented the robotic from initialization. completely into the library and properly
locked. Do not open magazines using the
emergency release while the library is
operating and the robot is moving.
• Ensure that the top and bottom covers are
properly installed and locked. Do not unlock
or remove the covers while the library is
powered on.
• Ensure that all alignment mechanisms
between modules are properly locked. Do
not open the alignment mechanism locks
while the library is operating and the robot is
moving.
• Ensure that all modules are powered on.
• Ensure that all module interconnect cables
are properly attached.
Table Continued
Event codes 209

code
2069 Initialization failure due to barcode

reader error. • Check the event log for additional events
• Run the robotic test.
• Verify that all cartridges have high-quality
proper barcode labels and that the labels are
properly applied.
• Verify that the library is running the latest
firmware version. If not, update the library
firmware.
• Power cycle the library and see if the issue
persists.
2070 Inventory scan failed because of

elevator axis problem. • Check for obstructions, such as a cartridge
robotics assembly.
the library.
alignment.
• Check to see if the locking mechanism in the
robotic assembly is engaged. If so, move the
robotics assembly to the fully locked
position.
Table Continued
210 Event codes

code
2071 Cartridge on picker when trying to scan.

• Ensure that the library has an open storage
slot or mailslot.
• If a cartridge is in the robotic assembly,
remove it manually.
• Inspect the cartridge for damage. Ensure
that the cartridge is properly labeled and that
the label is in good condition.
• Ensure that all the tape drives are fully
inserted into the library.
• Ensure that each drive is secured with both
thumbscrews.
• Run the element-to-element test specifying
the same elements and media that caused
the event.
• Run the slot-to-slot test.
2072 Top cover detected at an incorrect

position. • Ensure that the top and bottom covers are
properly installed and locked.
2073 Bottom cover detected at an incorrect • Ensure that all alignment mechanisms
position. between modules are properly locked.
• Ensure that all modules are powered on and
that all module interconnect cables are
properly attached.
2074 The library startup failed due to a GPIO Power cycle the library.
error.
2075 The library startup failed due to an error

when trying to open the robotics serial
port.
Table Continued
Event codes 211

code
2076 I2C bus signals invalid.

1. Remove all tape drives from the affected
module and then reboot the library.
If the problem persists, the cause is likely to
be in the module.
2. Reinstall one drive after another, rebooting

after each one.
3. If the problem comes back, the cause could
be in the drive that was most recently added
or in the drive slot.
Try a different drive in the drive slot and then
try the suspect drive in a different slot to see
which part is causing the problem.
4. If the problem appears to be with the tape

drive, use the RMI to pull a drive support
ticket and check the device analysis section.
L&TT must be installed to view a support
ticket.
2077 Failed to store calibration data to Power cycle the library.

chassis.
2078 The library firmware currently installed The installed robotics assembly has an
does not support the installed robotics alternate motor encoder implementation, which
assembly type. is not supported by the installed library
firmware.
2079 Could not upgrade barcode reader

firmware. 1. Reboot the library.
2. If the error persists, see if the event log
shows events related to the spooling
mechanism or robotic assembly.
Table Continued
212 Event codes

code
2080 Cartridge lost while inserting it into slot A data or cleaning cartridge came loose from
or drive. the robotic assembly while the cartridge was
being inserted into a magazine slot or tape
drive.
1. Retrieve the cartridge from inside the library.

It is likely on top of the robotic assembly or
on the bottom of the library.
2. Inspect the source and destination elements
and ensure that there are no obstructions in
the pathway of the robotic assembly,
including at the bottom of the library.
3. Inspect the cartridge for signs of physical
damage, and if so, discard it from the media
pool.
2081 I2C port expander read write error While this error persists, the base module is not
able to communicate with any of the attached
expansion modules.
1. Verify that all the modules are powered on

and that the module interconnect cables are
properly connected.
2. Reboot the library to see if the error persists.
3. If the error persists, power off the library and
then reseat the base module controller.
4. If the error continues to persist, replace the
base module controller.
2082 Drive with Secure Mode enabled has An LTO-6 tape drive with FIPS Secure Mode
been hot removed while in active status enabled must be powered off before removing it
as LUN master. from the library. The library disables Secure
Mode in the tape drive during the power off
process so the drive can be moved to a
different library.
1. Reinsert the tape drive into the same

position in the same library from which it was
removed.
2. Power off the drive from the Configuration
> Drive screen.
The drive can now be safely removed.
Table Continued
Event codes 213

code
2083 The drive power board is not compatible The library supports different drive power board
with this library and does not match the and power supply revisions. Replace the drive
installed power supply. power board or power supplies in the module to
have a consistent set of components.
2084 Lost connection to module, possibly due

to abnormal network activity. 1. Ensure that all modules are powered on.
2. Verify that all module interconnect cables
3. If this event is seen on multiple modules,
ensure that the network that the base
module is connected to is not experiencing
broadcast storms or other abnormal activity.
4. Reboot or power cycle the library to
rediscover the modules.
2085 Communication failure to the base While this error persists, the base module is not
module controller board I2C port able to discover any of the attached expansion
expander component. modules.
1. Reboot the library to see if the error persists.

then reseat the base module controller.
base module controller.
2086 Communication failure to the expansion While this error persists, the base module is not
module controller board I2C port able to discover any of the attached expansion
expander component. modules.

then reseat the expansion module controller.
expansion module controller.
Table Continued
214 Event codes

code
2087 Error accessing the backplane flash Reboot the library.

memory.
2088 Failure moving to the lowest vertical For proper operation, the robotic assembly must
position of the library, check for be able to reach the bottom of the library.
obstructions on the bottom cover.
1. Power off the library by pressing the front
power button for 5 seconds and then select
the Default Park location.
2. Remove the left magazine from the lowest
library module and verify that the entire
bottom cover is free of objects that might
obstruct the robotic assembly path.
3. After clearing any obstructions, replace the
magazine and then power on the library.
The library will perform its power-on
sequence and inventory.
4. Verify that no further critical events were

generated.
Warning events
Table 18: Warning events
Event Message and description Details and solution

code
4000 A reported drive canister fan speed is too Ensure that there are no obstructions to the
slow. drive fans.
4001 There is a Fibre Channel Loop ID conflict. Change the FC to fabric or use a different
loop setting.
4002 A drive sent a clean request. Clean the drive with an approved cleaning
cartridge.
Table Continued
Warning events 215

code
4003 The drive configuration failed.

1. Remove the drive from the library,
reinsert it and then retry the operation.
2. If the drive installed is a different LTO
generation than the drive previously
installed, reset the library defaults and
then reconfigure the drive.
and check the device analysis section for
more information. Use L&TT to view the
support ticket.
4004 The drive status request failed.

1. Remove the drive from the library,
reinsert it and then retry the operation.
2. If the problem persists, reset the drive.
support ticket.
4005 Drive is reporting a critical TapeAlert.

1. Power cycle the drive and then verify
whether the drive reports the same
TapeAlert.
support ticket.
4006 A drive temperature reported is above the

threshold. 1. Verify that the drive fan is spinning and
not obstructed.
2. Verify that the ambient temperature is
within specification.
3. Verify that the drive cover plates are
installed in all open drive bays. The drive
cover plates are required for proper
airflow within the library.
Table Continued
216 Event codes

code
4007 Cartridge error.

1. Remove the cartridge and inspect it for
damage.
2. Retry the operation with another
cartridge.
4008 Cleaning cartridge expired. Discard the cleaning cartridge and retry the
cleaning operation with a new cleaning
cartridge.
4009 Firmware upgrade of one or multiple The base module must be able to
expansion modules failed. communicate with a powered on and
connected expansion module to perform the
upgrade.
1. Reseat the expansion module controller.

2. Check the module interconnect cable
and power connections.
3. Retry the firmware upgrade.
4010 Drive is not compatible with this library. Remove the incompatible drive. Only install
drives that are supported by the library.
4011 Drive is not supported in this library.
4012 Move cartridge operation filed due to drive

or media issue. 1. Check events occurring at the same time
for drive or media problems.
2. Retry the operation with the same source
and destination. If the problem persists,
retry the operation with a different
cartridge in the same drive
3. If the problem follows the media, remove
the cartridge from use.
4. If the problem follows the drive, use the
RMI to pull a drive support ticket and
check the device analysis section for
support ticket.
Table Continued
Event codes 217

code
4013 Exchange cartridge failed due to a drive

issue. 1. Retry the operation with the same source
and destination. If the problem persists,
retry the operation with a different
cartridge in the same drive.
2. Check the library event log for events
associated with this drive.
support ticket.
4014 Library test failed due to a drive issue.

1. Verify the test parameters and then retry
the test.
2. Check the library event log for events
associated with this drive.
support ticket.
4015 Power supply has failed. Redundancy is not

available. 1. Verify that each module has two power
supplies installed.
2. Ensure that all power supplies are
installed properly.
3. Verify that all power sources are
supplying power that is within the product
requirements.
4017 Restore configuration data from chassis

failed. 1. If possible, save the library configuration
to a file.
2. Power cycle the library and retry the
operation.
4018 Firmware upgrade failed, tape drive reported

an error applying the firmware file. 1. Verify that the firmware file is correct for
the drive.
4019 General drive firmware bundle upgrade 2. Ensure that the drive is in a healthy state
failure. and does not have a cartridge.
3. Retry the operation.
Table Continued
218 Event codes

code
4020 Database has been reset due to a problem Restore previously saved configuration data.
that prevented the library from powering up. If you do not have a saved configuration file,
reconfigure the library.
4021 Drive has been hot removed while in active Drives must be powered off before removing
status as data transfer device. them from the library. Reinsert the removed
drive in the same position from which it was
removed.
4022 A full-height drive in incorrect boundary A full-height drive will only operate in the
location. bottom pair of drive bays. Reinstall the tape
drive in the proper location.
4023 Drive not cabled (ports not linked up). The tape drive must have an FC or SAS
cable attached to transfer data and
communicate with host applications.
4024 One or two unit position transmitter/detector Ensure that the library has the latest
failures. firmware installed.
4025 Library test failed due to a cartridge error.

1. Remove the cartridge and inspect it for
damage.
2. Retry the operation with another
cartridge.
4026 Unlabeled media detected in library. Previous versions of library firmware do not
support use of unlabeled media.
To use unlabeled media, update the library
firmware to the latest released version and
then enable detection of unlabeled media
from the RMI.
4028 Drive cannot use this media due to it being

an unknown or unsupported format. 1. Verify that the LTO generation on the
Possibly the media is the wrong generation barcode label media ID matches the LTO
of media. generation of the data cartridge.
2. Remove cartridges that are incompatible
with the drives in the library.
4029 Incompatible media move operation blocked Verify that the LTO generation on the media
by media barcode ID check. barcode label matches the LTO generation
of the data cartridge. Replace the label if it is
incorrect or remove the incompatible
cartridge from the library.
Table Continued
Event codes 219

code
4030 Move cartridge operation failed due to Remove the cartridge and inspect it for
media error. damage. If the operation fails again, retry
the operation with another cartridge.
4031 Exchange media failed due to media error.
4037 Loss of redundant datapath. Verify that both FC ports are correctly
cabled to the SAN.
4038 The drive configuration failed because of Advanced path failover, ADPF and ACPF,
unsupported ADPF features selected. are only supported on LTO-6 tape drives.
4039 The drive configuration failed because of
unsupported ACPF features selected. • If the drive is an LTO-6 drive, verify that
the drive is running the latest firmware
version and that all drives in the partition
support advanced path failover. To
update the drive configuration, run the
Advanced Partition Wizard.
• If the drive is not an LTO-6 drive, either
remove it from the partition or disable
advanced path failover for the partition.
Run the Advanced Partition Wizard to
update the partition and drive
configuration.
4040 Data path failover occurred. Check the cabling and all network
components between the affected drive and
host computer.
4041 Wellness test failed because power supply

redundancy test failed. • Ensure that all power supplies are
installed properly.
• Ensure that each power supply is
connected to a valid AC power source.
4042 ESKM feature not licensed. Disable ESKM or install the necessary
ESKM license.
4043 Control path failover occurred. This event applies to Advanced Control Path
Failover.
If the failover was unplanned or unexpected,
verify that the host still sees both the active
and passive drives. If necessary, reconfigure
a different passive drive for the partition.
Check the cabling and all network
components between the affected drive and
host computer.
Table Continued
220 Event codes

code
4044 One of the library tests failed because a The library either could not find the source
source element or destination element is not cartridge or the destination element was
accessible. unexpectedly full. This error can happen if a
cartridge in the destination element has an
unreadable barcode label.
1. See the event details to find the source

and destination elements.
2. Open the magazine and inspect the
source and destination drives or slots.
3. Unless the library is configured not to
use barcode labels, verify that all
cartridges have a high-quality proper
barcode label.
4046 The drive configuration failed because of Disable path failover or install the necessary
missing DPF license. failover license.
missing CPF license.
4048 The drive configuration failed because of Disable basic path failover for this drive or
unsupported BDPF feature selected. replace the drive with one supporting this
feature.
unsupported BCPF feature selected.
4050 Basic datapath failover occurred. Check cabling and all network components
between the affected drive and host
computer.
4051 A new encryption key could not be created

because media is loaded in one or more
drives. Unload the media from all drives and
then retry the manual key creation again.
4052 A new encryption key could not be created

because media is loaded in one or more
drives. Unload the media from all drives and
then automatic key generation will occur
during the next scheduled time frame, or
generate a new key server token key
manually.
4053 Manual control path failover from active to Check cabling and all network components
passive drive failed; partition may be between the affected drive and host
disconnected from host. computer.
Table Continued
Event codes 221

code
4054 Chassis fan failed Check the event details to see which
chassis fan failed.
Verify that the chassis fan is spinning and
there are no obstructions in the fan.
4055 Encryption configuration failed Check surrounding events for details and
then retry the operation.
4056 Failed to copy settings from active to The partition no longer has a passive drive
passive drive in basic control path failover. that is available for control path failover.
Reconfigure the partition so that at least one
drive in the partition is available for control
path failover.
4057 Passive control path drive not available for Verify that the configured control path
control path failover. failover drive is present, powered on, and
ready to accept the control path.
4058 Disabling active control path drive caused If the failover is unplanned or unexpected,
failover to passive one. verify that the host still sees both the active
and passive drives. If necessary, reconfigure
a different passive drive for the partition.
4059 A drive that does not support encryption is A drive that does not support encryption is
configured in a partition with encryption configured as part of a partition with
enabled. encryption enabled. The library has taken
the drive offline. Replace the drive with an
LTO-4 or later generation drive or disable
encryption for the partition.
4060 Connection to the KMIP server failed.

1. Verify the username and password
configured to log in to the KMIP server.
2. Verify that all necessary SSL certificates
have been configured.
3. Verify that the KMIP server is reachable
within the network.
4. Verify that the configured IP addresses
and/or hostnames are correct.
4061 Key not found on KMIP server. Verify that the requested key is available on
the KMIP server. Check the KMIP server
logs for additional details.
4062 Key creation on KMIP server failed. Check the KMIP server logs for additional
details about why key creation failed.
4063 KMIP configuration invalid. Use the KMIP configuration wizard to verify
the KMIP configuration.
Table Continued
222 Event codes

code
4064 KMIP feature is not licensed. Disable the KMIP feature or install the
necessary license.
4065 A tape alert event was reported by a drive. Check event details for additional
information.
4066 Automatic control path failover by disabling Check cabling and all network components
LUN drive failed; partition may be between the affected drive and host
disconnected from host. computer.
4067 Cleaning cartridge will soon be expired and Replace the cleaning cartridge.
should be replaced.
4068 No cleaning cartridge found. When initiating a cleaning operation, the

library will use an unexpired cleaning
cartridge from the same partition as the tape
drive. If the partition does not contain an
unexpired cleaning cartridge, the library will
use an unexpired cleaning cartridge from an
unpartitioned area of the library. The library
will not use a cleaning cartridge from a
different partition. When enabling auto
cleaning, either ensure that each partition
has an unexpired cleaning cartridge or place
at least one unexpired cleaning cartridge in
The cleaning cartridge label must begin with
the letters “CLN” for the library to recognize
it as a cleaning cartridge. For more
information about auto cleaning, see
Configuring auto cleaning on page 109.
1. Verify that a properly labeled unexpired

cleaning cartridge is available in the
same partitions as the drives requesting
cleaning or in an unpartitioned area of
the library.
2. Perform a load and unload on any drives
that need cleaning to initiate
autocleaning.
4069 Configuring the drive default map ID was not Ensure that the drive is powered on, is
possible. communicating with the library, and has
current firmware. If this error persists,
disable Secure Manager for the library and
re-enable it. Secure Manager is only
supported on LTO-4 and later generation FC
drives.
Table Continued
Event codes 223

code
4070 Key not found on key server or MSL Verify that the requested key is either
Encryption Kit token. available on the key server or that the key
server token containing the requested key is
inserted and logged in.
4071 Power supply fan failed. Verify that the power supply fan is spinning
and ensure that there are no obstructions in
the fan.
4072 No cleaning cartridge in partition available When initiating a cleaning operation, the
for auto cleaning. library will use an unexpired cleaning
cartridge from the same partition as the tape
drive. If the partition does not contain an
unexpired cleaning cartridge, the library will
use an unexpired cleaning cartridge from an
unpartitioned area of the library. The library
will not use a cleaning cartridge from a
different partition. When enabling auto
cleaning, ensure that either each partition
has an unexpired cleaning cartridge or place
at least one unexpired cleaning cartridge in
The cleaning cartridge label must begin with
the letters “CLN” for the library to recognize
it as a cleaning cartridge. For more
information about auto cleaning, see
Configuring auto cleaning on page 109.
1. Verify that a properly labeled unexpired

cleaning cartridge is available in the
same partitions as the drives requesting
cleaning or in an unpartitioned area of
the library.
2. Perform a load and unload on any drives
that need cleaning to initiate
autocleaning.
4073 Medium source element empty. Check the source slot visually and rescan
inventory. Verify that the cartridge has a
4074 Medium source element empty. valid and readable barcode label. Check the
source slot visually and rescan inventory.
Verify that the cartridge has a valid and
readable barcode label.
4075 Cartridge lost while extracting it from the Check the source element and ensure that
slot/drive. there are not obstructions in the pathway of
the robot.
Table Continued
224 Event codes

code
4076 Secure Manager feature not licensed. Disable Secure Manager or install the
necessary Secure Manager license.
4077 Unlocking the right magazine failed.

1. Verify that all magazines are fully
inserted in the library.
4078 Unlocking the left magazine failed.
2. Power cycle the library and then retry the
4079 Unlocking the mailslot failed. operation.
3. If the problem persists, power off the
library and then release the magazine
manually.
4. Check for obstructions or damage near
the magazines.
4080 Wellness test failed with warning.

provide an indication of the reason for
the failure.
2. Verify that the library meets the
requirements of the test.
3. Retry the wellness test.
4. Run the system test and then check for
events with additional information.
5. Verify that media is loaded in the library.
4082 Magazine release motor initialization failure.

1. Verify that all magazines are fully
inserted in the library.
2. Power cycle the library and then retry the
operation.
3. If the problem persists, power off the
library and then release the magazine
manually.
4. Check for obstructions or damage near
the magazines.
Table Continued
Event codes 225

code
4083 Library not properly calibrated. Lack of

calibration might cause media movement 1. Verify that the library is running the most
failures. recent firmware version.
2. Power cycle the library. The library
initiates the calibration operation during
power-on. If the calibration operation
does not begin during the power-on or
the error persists, initiate the auto
calibrate operation from the
Maintenance > Auto Calibration RMI
screen.
For more information about auto calibration,

see Calibrating the library on page 105.
NOTE:
The Auto Calibration routine can take up to
15 minutes per module. The library will be
offline to hosts while the routine is running.
4084 Failed reading logged in hosts table.

1. Verify that the drive is powered on and is
communicating with the library.
2. Verify that the drive is running a firmware
version that is supported with the library
firmware version.
3. If this error persists, disable Secure
Manager for the entire library and then
re-enable Secure Manager.
4085 Too many retries of drive command needed

because of Unit Attention or Not Ready 1. Check for additional events that might
condition. provide an indication of the reason for
the failure.
2. Check the data cartridge in the drive for
damage and wear.
3. Wait for drive operation to complete and
then retry the command.
Table Continued
226 Event codes

code
4086 Move operation failed due to inability to

access the internal library database. 1. Verify that the network the library is
connected to is not experiencing
abnormal loads, such as packet storms
or excessive polling.
2. Verify that the library is running the latest
firmware version.
4087 Key server token is over 90% full. Obtain a new key server token and seed it
with the keys needed for current use. See
the encryption kit user guide for instructions.
4088 Library not properly calibrated. This might Some chassis calibration data does not
cause media movement failures. match the installed robotic assembly.
4089 Auto calibration of one or more modules 1. Verify that the library is running the
failed. Library not properly calibrated. Lack current firmware version.
of calibration might cause media movement
failures. 2. Power cycle the library. The library
initiates the calibration operation during
power-on. If the calibration operation
4090 Auto calibration of one or more modules
does not begin during the power-on or
failed. Library not properly calibrated. Lack
the error persists, initiate the auto
of calibration might cause media movement
calibrate operation from the
failures.
Maintenance > Auto Calibration RMI
screen.
4091 Auto calibration of one or more modules
failed. Library not properly calibrated. Lack
of calibration might cause media movement For more information about auto calibration,
failures. see Calibrating the library on page 105.
NOTE:
The Auto Calibration routine can take up to
15 minutes per module. The library will be
offline to hosts while the routine is running.
Table Continued
Event codes 227

code
4092 Installed robotic does not support auto This warning event is generated when
calibration. newer library firmware attempts to auto
calibrate some robotic assembly types. If
there are no related move events, this
warning can be ignored.
1. Check for additional events that occurred

at the same time. If there are no
additional events, this warning can be
ignored.
2. If there are associated move events, run
the slot to slot test.
3. Verify that the robotic assembly is level
alignment.
4. If the library continues having move
failures, contact service.
4093 Could not obtain an IP address from a

DHCP server. 1. Check the network configuration settings
from the Status > Network screen.
2. Verify that the DHCP server is reachable
from the library.
3. Trigger an automatic reconfiguration of
the network interface by changing the
network configuration from the
Configuration > Network screen or
unplugging the network cable and then
plugging it in after a few seconds.
4094 Drive interface I/O error. Reboot the library to reinitialize the
hardware and device drivers.
4095 Library test failed. Not enough valid

cartridges available for testing. 1. Review the cartridge requirements for
the test and then ensure that sufficient
cartridges are available in the required
locations to run the test.
2. Rerun the test.
Table Continued
228 Event codes

code
4097 Drive port configured to NPIV but failed to

negotiate with Fibre Channel switch. 1. Verify that the FC switch supports NPIV
and that this option is enabled for the
port connected to the tape drive.
2. If the problem persists, disconnect and
reconnect the cable after changing the
FC switch NPIV configuration.
3. If your infrastructure cannot support
NPIV, disable basic control path failover.
4098 System time synchronization through SNTP

failed. 1. Verify that the SNTP server address in
the Configuration > System > Date and
Time Format screen is valid.
2. Ensure that the SNTP server is
reachable from the library network and
not blocked by a firewall.
4099 An unexpected reset of robotics has been Verify that the spooling cable is fully seated
detected. in the base module and correctly connected
to the robotic assembly.
4100 Drive with FIPS Secure Mode enabled has LTO-6 tape drives with FIPS Secure Mode
been hot removed while in active status as enabled must be powered off before
data transfer device. removing them from the library. For
additional information and instructions, see
Disabling Secure Mode for an LTO-6 tape
drive on page 83.
4101 The drive configuration failed. FIPS Secure
Mode is not supported. 1. Replace the drive with an LTO-6 or later
generation drive or disable FIPS Secure
Mode for this partition.
2. If the drive is an LTO-6 or later
generation drive, update the drive
firmware to the latest version.
4102 The drive configuration failed due to an error Retry the operation. If the problem persists,
during FIPS Secure Mode specific verify that the drive is running the latest
operation. released firmware version and that the
partition FIPS Support Mode settings are
correct.
Table Continued
Event codes 229

code
4103 The drive configuration failed during An LTO-6 drive probably had Secure Mode
disabling FIPS secure mode for the tape enabled in a library and then the drive was
drive. removed without first powering off the drive.
For additional information and instructions,
see Disabling Secure Mode for an LTO-6
tape drive on page 83.
4105 Drive configuration failed during enabling An LTO-6 drive probably had Secure Mode
FIPS Secure Mode for the tape drive. enabled in a library and then the drive was
removed without first powering off the drive.
For additional information and instructions,
see Disabling Secure Mode for an LTO-6
tape drive on page 83.
4106 The drive configuration failed while enabling Rerun the FIPS Support Mode wizard to
FIPS Secure Mode for the tape drive. generate certificates or disable FIPS
Support Mode. For additional information
and instructions, see Configuring FIPS
Support Mode on page 81 .
4108 Partition has FIPS Support Mode disabled, To correct this configuration mismatch,
but a drive in the partition is running FIPS either enable FIPS Support Mode for the
Secure Mode-enabled firmware. specified partition or install the FIPS Secure
Mode-disabled firmware variant on the
LTO-7 tape drive.
NOTE:
The drive is online and functional,
encryption keys will continue to be provided
in the correct encrypted format, and the
drive status reports FIPS Secure Mode
enabled.
4109 Partition has FIPS Support Mode enabled, To correct this configuration mismatch,
but a drive in the partition is running FIPS either disable FIPS Support Mode for the
Secure Mode-disabled firmware. specified partition or install the FIPS Secure
Mode-enabled firmware variant on the
LTO-7 tape drive.
NOTE:
The drive primary ports are offline and the
drive status reports FIPS not supported.
Table Continued
230 Event codes

code
4111 Drive firmware upgrade failed because the This event indicates that an attempt was
specified image is not FIPS Secure Mode made to load FIPS Secure Mode-disabled
enabled. firmware into an LTO-7 drive in a partition
that has FIPS Support Mode enabled.
To correct this configuration mismatch,
either disable FIPS Support Mode for the
specified partition or install the FIPS Secure
Mode-enabled firmware variant on the
LTO-7 tape drive.
4112 Move cartridge failed due to cartridge not

seating properly. 1. Look for surrounding events related to
drive problems.
2. Retry the operation with the same source
and destination combination. If the
problem persists, retry the operation with
a different cartridge in the same drive.
3. If the problem follows the cartridge,
inspect the cartridge for physical damage
and remove it from the media pool.
4. If the problem follows the drive, use the
library RMI to pull a drive support ticket
and review the analysis section for
additional information. L&TT must be
installed to view the support ticket.
4113 Move cartridge operation failed due to Inspect the cartridge for labels or physical
cartridge not properly taken over from drive. damage that would prevent it from being
removed easily from the slot or drive.
4115 Internal software error. Retry the operation. If the problem persists,
verify that the library is running the latest
released firmware version.
Table Continued
Event codes 231

code
4124 Drive or media statistics could not be

retrieved when unloading the tape. 1. Check the event log for additional events
2. If media-related tape alert events are
reported, replace the media.
4125 Potential conflict: Tape drive has been

accessed by multiple initiators. 1. View the list of host WWNN addresses
listed in the event text.
• If only one host can have access the

tape drive, ensure that the other hosts
are not allowed to access the tape
drive.
• If multiple hosts will access the tape
drive, disable multi-initiator SCSI
detection for the partition with the
drive.
2. Close the event and continue normal use

of the tape drive.
Configuration change events

Table 19: Configuration change events
Event code Message and description
8000 The configuration of a drive changed.
8001 The drive was added or removed from the system.
8002 A partition was added/removed or changed.
8003 A mailslot bank was enabled/disabled.
8004 Drive firmware changed due to firmware upgrade.
8005 The configuration of hostname/domain name has changed.
8006 The email configuration settings have been changed.
8007 The configuration of a date/time format changed.
8008 The system language setting changed.
Table Continued
232 Configuration change events

8009 The timezone configuration has changed.
8010 A new partition was added.
8011 The network settings have changed.
8012 All expansion modules upgraded. The firmware for all expansion modules has been
upgraded.
8013 The NTP time synchronization configuration has changed.
8014 The SSH access was enabled/disabled.
8015 Level of media generation checking has changed.

LTO generation media checking has been enabled or disabled by the user.
8016 Library reset default settings invoked by user. The library settings have been reset to their
default values. See Default and restore defaults settings on page 240.
8017 Library firmware changed. The firmware process was initiated by a user.
8018 The Unlabeled Media Support configuration has changed.
8019 Robotics firmware version upgraded.
8020 A new key was created automatically. A new security token key was created through the
Encryption Kit automatic key generation mode.
8021 Secure Manager status changed.
8022 RMI/OCP Timeout configuration changed.
8023 MSL Encryption Kit / ESKM migration configuration changed.
8024 Mailslot / Magazine access control configuration changed.
8025 Mailslot / Magazine automatic relock duration changed.
8026 Robotics assembly change detected. The robotics assembly has been replaced.
8027 Power board has been exchanged. A drive power board has been exchanged or added.
8028 Power supply has changed. A power supply has been moved within the library or
replaced.
8029 The SNMP configuration changed.
8030 An SNMP target has been added.
Table Continued
Event codes 233

8031 An SNMP target has been deleted.
8032 The SNMPv3 settings changed.
8033 The OCP module has been changed.
8034 Manual drive reset executed. A drive reboot was requested through the RMI or by the
library. This process could cause side effects if done while the library is operating.
8035 Chassis calibration data has been changed.
8036 New chassis detected. One of the modules has been replaced.
8037 Chassis has been removed. One of the expansion modules has been removed from the
library.
8038 New hardware component first time detected in this library and added to system
configuration.
The library detected a new replaceable hardware component, such as a power supply,
power board, or chassis fan, and has started monitoring the new component. Removing
the component will create an alert and set the library in warning status.
8039 Hardware autodetection status reset to default values.
8040 LDAP server has been added.
8041 LDAP server has been modified.
8042 LDAP server has been deleted.
8043 LDAP user has been added.
8044 LDAP user has been modified.
8045 LDAP user has been deleted.
8046 Logout prevention configuration changed.
8047 FIPS Secure Mode configuration changed.
8056 Command View TL configuration changed.
234 Event codes

Informational events
Table 20: Informational events
Event code Message
9000 A tape alert flag was reported by a drive.
9001 A drive is present in the system but powered off.
9002 The library was powered on.
9003 A move media command was executed.
9004 Inventory scan was performed.
9005 The library was powered down from the front panel.
9006 The network interface was switched on.
9007 The network interface switched off.
9008 The system time was synchronized with an NTP server.
9009 A magazine was unlocked and opened.
9010 A magazine was closed and locked.
9011 A mailslot bank was unlocked and opened.
9012 A mailslot bank was closed and locked.
9013 A user logged in to the RMI interface.
9014 A user logged out of the RMI interface.
9015 A user logged in to the OCP interface.
9016 A user logged out of the OCP interface.
9017 MSL Encryption Kit password has changed.
9018 MSL Encryption Kit password has been requested.
9019 MSL Encryption Kit key has been created.
9020 MSL Encryption Kit password has been set.
9021 MSL Encryption Kit token has been initialized.
Table Continued
Informational events 235

Event code Message
9022 MSL Encryption Kit backup has been done. The encryption keys on the key server token
have been saved to a key server token backup file.
9023 MSL Encryption Kit restore has been done. The encryption keys have been restored to the
key server token from a key server token backup file.
9024 Drive support ticket created.
9025 Library test started.
9026 Library test successfully finished.
9027 Library test stopped by user.
9028 Configuration backup to base module was successful.
9029 Configuration restore operation from base module was successful.
9030 An incompatible MSL Encryption Token was inserted.
9031 Library health status changed to status “OK”.
9032 Library health status changed to status “Warning”.
9033 Library health status changed to status “Critical”.
9034 New system controller detected. The library detected a new module controller
9035 New library chassis detected. The library detected a new expansion module.
9036 Key on key server created.
9037 The library was rebooted from the OCP.
9038 The library was rebooted through the user interface.
9039 Token key creation attempt failed due to media being loaded in one or more drives.
9040 Control path switched over from active to passive drive. This event code is used when the
user initiates the failover from the RMI.
9041 Key on KMIP server created.
9042 Drive cleaning completed.
9043 Drive cleaning was started. There will not be an additional event generated when cleaning
successfully finishes. In case of an error, one or more warning events will be generated.
9044 Key from MSL encryption token migrated.
Table Continued
236 Event codes

Event code Message
9045 Library configuration data failed to duplicate onto the base module.
1. Attempt to save the library configuration from the Configuration > System, Save/
Restore Configuration screen. If additional information, see Saving the library
configuration on page 57.
3. Retry the operation.
9046 The chassis fan speed could not be determined. This is not a critical event. This fan
provides enhanced cooling for unusually high temperature environments. The chassis fan
can be removed without interrupting the library operation. Remove the chassis fan, check
for any obstructions in the fan, and reinsert it. If the chassis fan event persists after it is
removed and reinserted, the fan should be replaced when convenient.
9047 MSL Encryption Kit backup has been initiated
9048 MSL Encryption Kit restore has been initiated.
9049 MSL Encryption Kit partial backup has been initiated.
9050 More than five invalid MSL Encryption Kit PIN attempts.
9051 MSL Encryption Kit key server token contains keys that have not been backed up.
9052 MSL Encryption Kit key server token is full. Adding or generation new keys is prohibited.
9053 MSL Encryption Kit key provided.
9054 Not at BOT without read.
9055 MSL Encryption Kit key server token not present.
9056 MSL Encryption Kit key server token was inserted.
9057 MSL Encryption Kit key server token was removed.
9058 Power supply fan failed.
Event codes 237

Technical specifications
Physical specifications
Table 21: Physical specifications
Characteristic Product alone Packaged
Height 133 mm 320 mm
Width 482 mm 690 mm
Depth 875 mm 1160 mm
Weight Base module: 20 kg Base module: 31 kg

Expansion module: 14 kg Expansion module: 24 kg
Environmental specifications
Table 22: Environmental specifications
Characteristic Specification
LTO-7 and LTO-8 LTO-5 and LTO-6
Temperature
Operating 10° to 35° C up to 3000m 10° to 35° C

10° to 30° C above 3000m and up to
4000m
Storage -30° to 60° C
Temperature shock 10° C per hour

immunity — maximum rate
of change
Miscellaneous
Dust concentration ISO 14644 -1 Class 8 less than 200 microgram / cubic
meter
Altitude 4000 meters (see operating 4000 meters

temperature)
Humidity
Table Continued
238 Technical specifications

LTO-7 and LTO-8 LTO-5 and LTO-6
Operating 20% to 80% RH (noncondensing, max wet bulb temperature = 26C)
Nonoperating 10% to 90% RH noncondensing 10% to 95% RH noncondensing
Electrical specifications
Table 23: Electrical specifications
Current 5.0—3.5 A
Voltage 100—240 V 50/60 Hz
Power 350 W
Regulatory specifications
Table 24: Product safety test conditions
Characteristic Tested condition or value
Equipment mobility Stationary—rack mount
Connection to the mains Pluggable—Type A
Operating condition Continuous
Access location Operator accessible
Over voltage category (OVC) OVC II
Mains supply tolerance (%) or absolute -10%, +6%

mains supply values
Tested for IT power systems No
IT testing, phase-phase voltage (V) N/A
Class of equipment Class I
Considered current rating (A) 20 A (branch circuit protection)
Pollution degree (PD) PD 2
Table Continued
Electrical specifications 239

Characteristic Tested condition or value
IP protection class IPX0
Altitude during operation (m) Max 2000
Altitude of test laboratory (m) 38
Mass of equipment (kg) Max 25 kg
Manufacturer's Declared Ambient (°C) 40 °C
NOTE:
The product safety test conditions might differ from the product specification limits.
Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance information
for this product, always refer to this regulatory model number. The regulatory model number is not the
marketing name or model number of the product.
The Regulatory Compliance label is located on the bottom of the library. To view this information, from the
back of the library, tilt the library up until the label is visible.
Product-specific information:
Regulatory model number: LVLDC-1701
FCC and CISPR classification: Class A
These products contain laser components. See Class 1 laser statement in Safety and Compliance
Information for Server, Storage, Power, Networking, and Rack Products, available at http://
Manufacturer: Hewlett Packard Enterprise Company, Palo Alto, California
Manufacturer’s representative: ZAO Hewlett-Packard A.O.
Default and restore defaults settings

Table 25: Default settings
Parameter Default setting Reset to default?
Users and passwords
Administrator login User: administrator No

RMI password: null
RMI PIN: null
Table Continued
240 Regulatory compliance identification numbers

Security login User: security No

Password: null. Must be set by
Administrator the first time
User login User: user

Password: null
Network configuration (eth0)
DHCP Enabled
Host name Blank
IP address (obtain from DHCP)
Subnet mask (obtain from DHCP)
Default gateway (obtain from DHCP)
Network configuration
IPv4 Enabled No
DHCPv4 Enabled No
IPv6 Disabled No
Static V6 Disabled No
Stateless V6 Disabled No
DNS configuration Blank No
Network access services
Primary network interface (eth0) Enabled
SSH Disabled
SSL Disabled
Slots
Mailslots Disabled Yes
Administrator password required Enabled Yes

for mailslot removal
Reserved slots 0 Yes
Partitions Disabled (no partitions) Yes
Table Continued
Technical specifications 241

Date and Time
NTP/SNTP setting Disabled Disabled with configuration

retained
Date Blank or existing
Time Blank or existing
Time zone GMT
E-mail notifications (SMTP) Disabled Disabled with configuration

retained
SNMP/SMI-S
SNMP v1, v2, v3 Disabled Disabled with configuration

retained
SCSI defaults
Library product ID—INQUIRY MSL3040

product ID string (Std Inquiry
page)
Library vendor ID—INQUIRY HPE

vendor ID string (Std Inquiry
page)
Library product ID—INQUIRY MSL3040

product ID string (INQ page CC)
Library vendor ID—INQUIRY HPE

vendor ID string (INQ page CC)
Table Continued

SCSI element addressing Starting element addresses in Yes

decimal:
• Slot: 1001
• Picker: NA
• Drives: 1
• I/E slots: 101
Values in hex:
• Slot: 0x3E9
• Picker: NA
• Drives: 0x1
• I/E slots: 0x65
Miscellaneous settings
Return drive serial numbers to Enabled

host
Return barcodes to host (RES Enabled

SCSI data)
Barcode format and length 8 digits, left justified Yes

returned to host
Language settings English Yes
Auto unload (library controlled Enabled

unload)
Log tracing Continuous, all levels selected Yes
Ignore barcode media ID Disabled Yes
All licensed features Disabled Disabled, configuration retained

where possible
Licenses Not applicable Not deleted
OCP
Barcode format displayed on 8 digits, left justified Yes

OCP
OCP contrast No
Table Continued
Technical specifications 243

Screen saver Yes
Drive defaults
Drive speed and topology setting Auto speed/Fabric Yes
Drive hosting the library LUN Drive 1 or the lowest numbered Yes
existing drive
Drive power All drives powered on Yes
Auto clean Disabled Yes
PLR for both drives and library Disabled Yes, Command View TL receiver
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HPE StoreEver MSL3040 Tape Libraries

User and Service Guide

Part Number: Q6Q62-00029b

Installing the library.............................................................................. 25

Operating the library.............................................................................47

Upgrading and servicing the library..................................................120

Troubleshooting tools, procedures, and information......................163

Library shipping procedures............................................................. 184

Support and other resources.............................................................194

Event codes......................................................................................... 197

4 Navigation button – Up Base module only

6 Right magazine and mailslot access

12 OCP LEDs, left to right Base module only

13 Power button Base module only

1 Power supply bay 1

• Health status, green

11 Product serial number tag location

Tape drive back panels

1. Tape drive Ethernet port

1. Tape drive Ethernet port

LTO-7 and LTO-8 Fibre Channel tape drive back panel

1. Tape drive Ethernet port

LTO-7 and LTO-8 SAS tape drive back panel

12 LTO-6 SAS tape drive back panel

MSL3040 power supply LEDs

LED color Description

Module and tape drive numbering

Example module numbering Example tape drive numbering

MSL3040 storage slots

MSL3040 power supply LEDs 13

Figure 1: Storage slot and mailslot numbering

Table 1: Read and write compatibility for encrypted data

Media LTO-6 drive LTO-7 drive LTO-8 drive

Table 2: KMIP licenses

Part number License description

LTO-7 Type M media for LTO-8 drives

For more information about LTO-7 Type M media, see http://www.hpe.com/storage/storagemedia.

16 KMIP key manager integration

• Use only data cartridges designated for your library.

Write-protecting data cartridges

Guidelines for using and maintaining data cartridges 17

Read and write compatibility

LTO-6 drive LTO-7 drive LTO-8 drive

18 Read and write compatibility

Table 3: Cleaning cartridge for all supported tape drives

Cartridge type Part number

Table 4: LTO-4 data cartridges

Cartridge type Part number

Table 5: LTO-5 data cartridges

Cartridge type Part number

Table 6: LTO-6 data cartridges

Cartridge type Part number

Table 7: LTO-7 data cartridges

Cartridge type Part number

Cartridge type Part number

Table 9: LTO-8 data cartridges

Cartridge type Part number

HPE Command View for Tape Libraries

• View health summaries for the entire library environment