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    Resume Manasa Yanamandra

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    Jennifer
    This document is a resume for Manasa Yanamandra. It includes her contact information, objective of seeking a challenging position utilizing her skills, personal skills including being a hard worker and team player. Her experience includes over 3 years as a Sales Coordinating Executive for NMC Trading in Abu Dhabi where she was responsible for preparing quotations, customer communication, and coordinating with other departments. She also has experience in customer service roles in India. Her education includes an MBA in Health and Safety Management.

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    Resume Manasa Yanamandra

    Uploaded by

    Jennifer
    28 views2 pages
    This document is a resume for Manasa Yanamandra. It includes her contact information, objective of seeking a challenging position utilizing her skills, personal skills including being a hard worker and team player. Her experience includes over 3 years as a Sales Coordinating Executive for NMC Trading in Abu Dhabi where she was responsible for preparing quotations, customer communication, and coordinating with other departments. She also has experience in customer service roles in India. Her education includes an MBA in Health and Safety Management.

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    ResumeManasaYanamandra

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    This document is a resume for Manasa Yanamandra. It includes her contact information, objective of seeking a challenging position utilizing her skills, personal skills including being a hard worker and team player. Her experience includes over 3 years as a Sales Coordinating Executive for NMC Trading in Abu Dhabi where she was responsible for preparing quotations, customer communication, and coordinating with other departments. She also has experience in customer service roles in India. Her education includes an MBA in Health and Safety Management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    28 views2 pages

    Resume Manasa Yanamandra

    Uploaded by

    Jennifer
    This document is a resume for Manasa Yanamandra. It includes her contact information, objective of seeking a challenging position utilizing her skills, personal skills including being a hard worker and team player. Her experience includes over 3 years as a Sales Coordinating Executive for NMC Trading in Abu Dhabi where she was responsible for preparing quotations, customer communication, and coordinating with other departments. She also has experience in customer service roles in India. Her education includes an MBA in Health and Safety Management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Manasa Yanamandra

    Cell: +971 56 455 6550


    Email: [email protected]

    OBJECTIVE

    To work in a learning and challenging environment, utilizing my skill, knowledge, and experience,
    and contribute positively for the growth of Organization.
    PERSONAL SKILLS

    Hardworking, Enthusiastic, Passionate, Comprehensive problem-solving abilities, Excellent


    customer service skills, Team player, Willingness to learn, Fast learning with positive attitude,
    Strong sales ability.
    Strengths/Traits:

    ➢ 3yrs of work experience in NMC Trading, Abu Dhabi.


    ➢ Achieved division of appreciation for quality in 2018 1st qtr. & awarded cash prize.
    ➢ Well versed with MS-Office and CRM.
    EXPERIENCE IN UAE

    Organization: NMC Trading, Abu Dhabi


    Role : Sales Coordinating Executive
    Period : July 2017 – June 2020
    Responsibilities:
    • Responsible for Preparing Quotations, Tenders, Enquiries, and follow-ups.
    • Speak over the phone with clients, answer questions, & address concerns regarding product
    availability, prices, and credit terms.
    • Inform clients about warranties, maintenance requirements, delivery schedules, and other
    information regarding their purchase.
    • Communicate with clients to negotiate terms and prices on quotations, tenders & agreements.
    • Resolving complaints, managing records of customer service.
    • Attend sales meetings & preparing monthly reports as and when required.
    • Coordinating with internal departments regarding client enquiries.
    • Order follow-up from the time of receiving the LPO till delivery.
    • Record keeping & timely backup support to sales team.
    • Follow-up to reserve stocks according to the delivery schedules & coordinating with procurement
    team for no stocks and order placements.

    Additional Responsibilities:
    • Dedicated Quality coordinator for the division.
    • Conducting Market surveys via email & Hard copy
    • Coordination with new joiners for Quality Training & CSR activities.
    Manasa Yanamandra
    Cell: +971 56 455 6550
    Email: [email protected]

    EXPERIENCE IN INDIA
    Organization: IBM (Bangalore)
    Role : Customer Relationship Manager
    Responsibilities
    • Demonstrate best judgment in the disbursement of adjustments and credits.
    • Strive for first-call resolution of customer issues.
    • Built customer satisfaction and loyalty by providing best customer service.
    • Provided timely and effective resolution to a range of customer queries related to the
    service.
    • Complete ongoing training to stay abreast of product, service and policy changes.
    Organization: CLI3L (Bangalore), ITC Group.
    Role : Technical Support Executive
    Responsibilities
    • Worked with one of the best Internet service providers of United States by providing
    internet connection problems of customers.
    • Offered first call resolution by providing the correct solution to the customer quire.
    • Built a very good rapport with customers while checking for solution during the call.
    • Increase the customer experience by providing information on new products and services
    through up selling opportunities.

    EDUCATIONAL QUALIFICATION

    • Master of Business Administration (MBA) in Health and Safety Management.

    PERSONAL PROFILE:
    Name : Manasa Yanamandra
    Nationality : Indian
    Marital Status : Married
    Languages Known : English, Hindi, Kannada, Tamil, and Telugu.
    Visa : Spouse Visa
    COVID -19 Vaccinated

    Manasa Yanamandra

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