KUMAR KISLAY

Address: C/o Mahesh Rajgarhia, Guruniwas, Fort Area, Near SP office, Munger, Bihar 811201
Contact: +91-8287674829/ 7870020022
E-mail: [email protected]

SALES & OPERATIONS PROFESSIONAL

Seeking challenging assignments with a growth-oriented organization across E-Commerce /FMCG / Telecom
and other organization as well.
PROFILE

 Result-oriented & dynamic professional with 10 years of experience across Sales, Business Development,
Operations, Collection Management, Retention, Market Research & Service Delivery, Brand Management and
Financial Services.
 Experience across analyzing market needs for new program development, launch and conducting franchisee
development, new customer acquisition, client relationship and support activity; to ensure deeper penetration,
customer loyalty and brand presence.
 Active team leader with demonstrated ability to mentor and motivate sales teams, enhance performance and
contribution levels; hold significant experience of managing a sales & marketing team.
 Revenue & Profit driven manager with all cross functional management expertise gained from positions of
increasing responsibility at start-up, entrepreneurial who is known for delivering sustainable results in revenue
growth, operating efficiency and improved profit performance.

Core competencies:

PNL Management , Revenue Generation , Collection Management ,Store & Retail Management , Corporate Sales ,
Channel & Distribution Management , Dealer appointment, Client Relationship , Sales & Business Development ,Team
Management

PROFESSIONAL EXPERIENCE

Trufedu Budgetary Education Pvt ltd: Cluster Head (Jan 2022 – Present)

Role as Cluster Head: Bihar

 Responsible for achieving sales of subscription and provide right solution to client through wealth products,
acquiring HNI/UHNI. Solutions: Mutual fund, Insurance, Legal, Tour Advisory, CMG Funding, PMS and
other Wealth management products along with Loan.
 Ensuring right selling is done by all team members through regular training and also
ensuring all the compliances are met as per regulations.
 Provide coaching, mentoring, training and feedback/support to improve sales team performance and
advance their abilities for acquiring of new HNI & UHNI Clients.
 Manage a team of 20+ customer relationship mangers and ensure that all key metrics of
performance as per the Client requirements are met and exceeded.

Entrepreneurial Experience: Co-founder

Shubharambh - Apparel and Merchandising Store (Jan 2020 – Dec 2021)

 Studied local consumer buying behavior (Primary research) on merchandise and identified High Margin
Value products for inventory planning.
 Recruited and created training module for 8 employees - Promotion and sales, cashier & other store staff.
 Managed 7 categories with fill rate of 95%+ and inventory stock of 2K+.
 Reduce interstate cost of logistics by 27% by demand planning andtransport negotiations.

Sep 2018- Dec 2019 - Took gap due to personal exigency.

IDEA CELLULAR LTD.

Growth-Path:

Role Duration of Work

Store Manager ( CRS – Company Retail Store ) Dec 2015 – Sep 2018
Key Account Manager (SME ) May 2014 – Nov 2015
Key Account Manager (EBU – Enterprise Business Unit) March 2012 – May 2014
Assistant Manager (Prepaid Sales) Oct. 2011 March 2012

Management Trainee Sept. 2010 – Sept. 2011

Role as Store Manager (CRS – Company Retail Store): Delhi

 Ensure continuously achieving the sales target, revenue target as well as OPEX target of the store as
allocated by the company to make the store Profitable month on month basis and generating the revenue of
around 5.10 Lakhs Per month/Store (3 stores).

 Job entailed churning and collection management for 0-90 days (bucket) sales from store and was also
responsible for constant follow up with customers for the recovery of outstanding dues.

 Driving high conversion rate in prepaid & postpaid, high value Recharges, long validity recharges, 4G sim
upgrades, Premium Nos., Data Packs & IR packs, Digital apps penetration.

 As a profit centre head , supervise the overall daily operation of the store that includes hiring, training,
staffing, discipline, daily reconciliation of cash and scheduling of employees to ensure cost effective and
quality operations in store.

 SME business focus through exclusive outbound team, New Acquisition & Key Account Management.
Consistently acquired new accounts in the nearby vicinity of the store, resulting in bringing MoM revenue.

Role as Key Account Manager (SME – Small & Medium Enterprise): Delhi

 Responsible for conducting regular training of channel partners and work closely with activation officers in
reducing CAF rejections of SME vertical all across zones, ensuring timely submission of CAF within 24
hours of punching.

 Worked closely with service delivery team to formulate an effective strategy to reduce CPV negative cases
of SME vertical across all zones. This resulted in quality business month on month basis.

 Looking after seamless network support to the entire EBU & SME vertical through proper coordination
with the network team which includes timely network visits on key accounts along with booster, repeater,
IBS installations within specified timelines and as a result many accounts got saved from getting churned

 Generated revenue stream of around 10 lakhs/month through finalization of Idea Internet Lease Line
connections for new clients. Demonstrated the ability to onboard new clients through effective bidding and
negotiation skills

Role as Key Account Manager (EBU – Enterprise Business Unit): Delhi

  Managed a Portfolio of 80 big corporate accounts (Mother Dairy, Snapdeal, Pine Lab & More ) in
Delhi/NCR region thus generating the revenue of 20 Lacks Per month.

 In charge of 3 DSA’s in Delhi/NCR region and managed a team of 32 members responsible for sales
and service of the corporate customers.

 Made sales plan and reviewed them on regular basis; worked closely with product and marketing team and
brand management.

Role as Assistant Manager (Prepaid Sales): Kolkata/Delhi

 Constantly achieved all the primary, secondary and tertiary sales and distribution targets successfully for
the areas and was recognized in bringing highest revenue to the company in the same year of Joining

 Analyzed latest marketing trends and tracked competitor’s activities; provided valuable inputs for sales &
marketing strategies & also laid out special schemes and plans to increase the productivity.

 Managed around 450 retailers, 7 distributors with a team of 28 members in Greater Kolkata region and
generated revenue of around 28 lakhs/month. Also managed entire East Delhi region which consists around
2000 retailers, 2 distributors and a team of 34 members generating revenue of 35 lakhs/month.

Role as Assistant Manager (Prepaid Sales): Kolkata/Delhi

 Recognized for Achieving 2nd Rank in All India CRS league contest for the month of December in 2015
 Continuous applauded for increasing EBITA of the store on MOM basis & making store Profitable.
 Received Team Excellence Award & Selling Awards in EBU vertical for highest gross ads &
revenue generation.
 Received recognition for achieving highest conversion of 38% Postpaid from Lead Management System
among all other stores in Delhi circle.

EDUCATIONAL & PROFESSIONAL CREDENTIALS b.

 Completed Digital marketing from Google Garage 2019 / Sales Enablement Certified from HubSpot 2022
 Post Graduate Diploma in Business Management (PGDBM), 2008 – 2010 National School of
Business (NSB), New Delhi
 Bachelor of Commerce (B. Com), 2004-2007, University of Delhi
 HSC (12th Class), 2004- Raja Ram Mohan Roy Academy, Dehradun
 SSC (10th Class)- New Era Public School, Munger

Computer Proficiency:
 Well versed in Windows-2000, XP & MS-DOS.
 Proficiency in entire MS-Office Suit & sound understanding of Internet Tools.
 Completed 2 years of ANIIT course from NIIT.

Date of Birth: 28th Sept. 1985

References: Available on Request.