Internship Report

Semicolon Technology Solutions in bahirdar

By:- Tsegalem Berihun

September,2022
Bahirdar, Ethiopia
Internship Report

Contents
Executive Summary.................................................................................................................................2
Introduction.............................................................................................................................................3
Focus of the Internship Report.................................................................................................................3
Report Overview.....................................................................................................................................4
Industry Background and History............................................................................................................5
Demographic Transformations................................................................................................................7
The Value of HR......................................................................................................................................7
Staffing Firms..........................................................................................................................................8
HR Information Systems (HRIS)..............................................................................................................8
Description of the Internship Company and Background........................................................................8
My Role in the Organization...................................................................................................................9
Formal Job Description.........................................................................................................................10
Operations.............................................................................................................................................10
SWOT Analysis.....................................................................................................................................10
Strengths:..........................................................................................................................................10
Weaknesses:.......................................................................................................................................10
Opportunities:...................................................................................................................................10
Threats:.............................................................................................................................................11
Recommendation...................................................................................................................................11
References.............................................................................................................................................11

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Internship Report

Executive Summary
This report focuses on my internship period and the personal goals and objects that I set during

the period. Semicolon Technology Solutions offered me a one month internship. The reason I

choose to do my internship in the bahirdar area is because the experience would be beneficial

especially in achieving my learning objectives. I aspired to do my internship in a real life

company to interact with the real business world. In this way I would acquire new skills and

improve on the one I have. At Semicolon Technology Solutions one of my primary

responsibilities included participating in hiring process. Since my internship started, we hired

two new employees for the company. I was given a chance to participate in hiring interviews and

observe the process. This gave me an opportunity to use my knowledge learned at Lincoln in a

real business world. This report describes my one month compulsory internship which

constitutes part of my management program and internship. As my interests are in the Human

Resource Management field, my work was concentrated on the HR department at Semicolon

Technology Solutions , a unique company within the bahirdar area. This internship report

summarizes the activities that helped achieve my stated objectives. It contains a description of

the activities I carried out at Semicolon Technology Solutions . It then reflects on my functions,

the different circumstances that occurred and how I achieved my learning objectives. It

concludes with my experience during the internship program.

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Internship Report

Introduction

Focus of the Internship Report

bahirdar area is because of the expected experience that I would receive. I wished to do my

internship in a real life company to interact with the real business world and learn from the

experience. I hoped to develop new skills.. As a result I chose to carry out my internship in a

company that will offer the opportunities to develop and improve my business skills and provide

the best experience in a business environment. The reason I chose bahirdar is because it is within

my county area. It is my home. The organizations within this area will give me a chance to be

great at what I do while having to deal with issues I am familiar with. It seems convenient for me

knowing that all my family and friends live in this area.

At Semicolon Technology Solutions , one of my primary responsibilities included participating

in hiring process. Since my internship started, we hired two new employees for the company. I

was given a chance to participate in hiring interviews and observe the process. This gave me an

opportunity to use my knowledge learned at Lincoln in a real business world. Currently, I can

participate in any hiring interviews since I am already aware of the questions I have to ask the

potential employee and what answers would result in the positive outcome of the hiring

interview.

Another task I was assigned to is enhancing marketing for the company. We used CrunshBase

website to get all information about start-up companies. Since Semicolon Technology Solutions

is a relatively new company, opinions and help of more experienced experts were required to run

the business efficiently and accomplish goals. My task was to communicate with representatives

of CrunshBase and discuss the further steps that had to be taken in order to increase performance

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and productivity. During my internship I participated in many activities that played a major role

in the achievement of my goals. I got an opportunity to venture to the field to help with various

HR tasks. I managed to learn greatly from this experience.

Overall, my experience as an intern in HR department of Semicolon Technology Solutions

provided me with the opportunity to employ all my knowledge obtained at Lincoln University. I

am grateful to Lincoln University, all my teachers and Semicolon Technology Solutions for

their knowledge, experience and support during my management program and internship.

Report Overview
The report provides a short summary of my compulsory four month internship carried out as

part of my management program and internship. The internship was carried for one month at

Semicolon Technology Solutions. As my interests lie in the Human Resource Management field,

my work was concentrated on the HR department at Semicolon Technology Solutions, a unique

company within the bahirdar area. At the start of my internship I wanted to achieve the following

learning objectives.

 Understanding the functions and working conditions of NGOs;

 To experience working in a professional environment;

 To see possible future career options;

 To develop my knowledge and skills in relation to business;

 To understand the organization of research projects (planning and preparation)

 To learn how to analyse research methodologies (methods used in the fields for data

analysis)

 To get experience in fieldwork.

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Internship Report

 To get experience through interacting with people from different cultures while working

in a real business environment;

 To improve communication skills;

 To build a business network.

The report details the activities that I carried out. The activities were crucial in aiding me

achieve my stated objectives. I describe the activities and the roles I played while interning at

Semicolon Technology Solutions. I also reflect on my functions, different business

circumstances and conflict, and my achievement of my learning goals. The conclusion provides

my learning experience in the company.

Industry Background and History

A number of the tasks that are carried out by Human Resource experts comprises of firing and

hiring staff, establishing organizational structures and shaping the business culture after an

acquisition or a merger, being in charge of communications between the staff, settling disputes

among the staff, establishing benefits schemes, steering the regulations of the government,

tackling legal matters for instance working safety, sexual harassment, establishing schemes and

policies for gauging performance, staff training, recognition and training. In other terms, Human

Resource doesn't comprise of a single of a role or action but a vast system of them; essentially,

Human Resource refers to all associated to the employee-employer association. Both generalists

and specialists can locate an occupation here, with tracks of experts ranging expert from skill

acquisition to pension plan allocation to official compliance. In Human Resource, there's

everything that an individual may require.

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Extensively considered a sustenance function, in current years Human resource has adopted on

an strutting dimension that is continuously increasing in the corporate world as directors have

identified employees being an origin of competitive advantage organizations for instance the

container store, Intel, Southwest Airlines, Edward Jones, Nokia and others companies have

revealed that Human Resource activities that provide sustainable surroundings for strong

business cultures and staff can result to better shareholder’s returns in being more productive,

innovative and efficient than their nobles (Mathis, et al., 2014). in the meantime, the human

resource role has been complicated by the process of globalization, establishing new problems

for instance supervision of employee regulations and employee management in a variety of

cultures and nations, whereas technology has established a new series of chances for reforming

administration of Human resource and exercising-everything beginning by putting programs of

benefits in the internet to on-line learning to mechanized payroll and other human resource

administrative roles.

Without having any doubts, the human resource PR actioner’s activities and

responsibilities differ depending on the company’s size. The human resource pro frequently

wears numerous hats at a small organization, while at huge organizations both specialists and

generalist human resource roles will both be found. The matters faced by practitioners of human

resource also differ by industry. Training, benefits and compensations, staffing models and

organization culture in the customer goods business, for instance, are vary a lot from the one’s

seen in health care or retail.

In which ever firm you will be employed in, the pros of human resource states to us that

flexibility, grace beneath fire and the capability to switch gears quickly from the manager to

counselor to mediator will all come in practical (Deb, 2009). A number of specialist functions,

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for instance benefits and competitions, needs additional information analysis, while other

functions, for instance relationship of employees, training and development of the organization

necessitates strong skills of communication and emotional intelligence of high levels.

Demographic Transformations
Some enduring demographic trends are influencing human resource. As retirement of baby

boomers approaches, there is an expectation of the workforce shrink, with the likelihood of a

parallel output decline as an addition, numerous workers at the moment contain elder-care roles-

with numerous juggling roles for both elders and their children. However patterns of relatives are

revolving as well, with the increase in number of single-individual couples and households with

the absence of children. Baby boomer retirement is anticipated to result to cultural move in the

place of work and Generations Y and X take the lead, high rates of demanding tasks,

management-employee associations less hierarchical, and boss shifting away from enduring job

relationships.

The Value of HR
For numerous years, Human resource was measured as an "extra" or a "pleasant to have," and

Human Resource individuals were the first to be in a layoff. In late 1990s, that transformed.

Though workers in Human Resource are not usually considered as important to an organization

base line of achievement as those in an organization’s revenue-generating location, organization

teams have greatly identified Human Resource's strategic significance. Establishing a strong,

clear-defined culture enables a competitive benefit by influencing the finest candidates. Tough

organization cultures have as well been related to a lot higher worker morale, which,

consecutively, decreases turnover (and the related costs of training and recruiting new workers)

and maximizes productivity (Carroll, 1979). The significance of Human Resource should persist

to rise. "At the big organizations, Human Resource is climbing the ladder in term of
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Internship Report

trustworthiness," as said by an insider. “VPs of Human resource are more and more being

requested to sit at the management table." We separated the chances in Human resource to in-

house service and staff companies that include HR information system, staffing firms and

consultants. Inside each of these sections, you'll desire to think about the precise practical parts

you'd like to practise.

Staffing Firms
These companies supplement or replace roles within the in-house. They involve firms like Kelly,

spheroin, man power and lesser firms that major on temporary position, increasing fee rate

hourly of the candidate they put in place. It also involve the executive-recruitment companies

that position candidates of higher level into position of full time and charges clients a hefty

percentage in the first year earnings of the candidates. Employment in these firms always needs

one to be a bright judge of people and a perfect salesperson and bargainers.

HR Information Systems (HRIS)

Soft that provide system and software for operating the organisations payroll, worker data,

recruitment systems, and personnel resources management (Flaschel, 2009). Achievement in this

unit also needs technical skills about software and system and a capability to implement training

and plan.

Description of the Internship Company and Background

enterprise in bahirdar. We aim to help our customers overcome competition through employing

IT in their business. We offer services such as IT planning, cloud computing solutions, and

reliable tech support.

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Internship Report

Our business model is primarily that of a straightforward service business. We provide technical

services on an ongoing basis to a range of business clients. Some of our services are delivered

under a flat-fee agreement, in which clients are guaranteed a certain number of hours of support

per month. We also provide as-needed support, primarily on a pre-scheduled basis, to clients

who only need our services occasionally (Kloper, et al., 2006). We supplement our service-based

income through the sale of products, web applications, and online services. Our clients look to us

for our recommendation on technical products, and in some cases we are an authorized reseller

and clients are able to purchase these products/applications directly from us. These products

include mobile phone systems, online backup and file sharing solutions, information storage, and

more. We take care to only recommend products that we are comfortable using, ourselves.

Clients find us primarily through word-of-mouth recommendations. Over the years we have

developed a pretty wide network of professional contacts, and these folks often recommend our

work to their colleagues and fellow business owners. Some clients also find us through our

website (Lewis, et al., 2007). Our website has some organic search engine optimization, due to

the fact that we blogged frequently for many years (though less so, recently). In the past, we have

also paid for online marketing through services such as Google Adwords, but we were not happy

with the results of these efforts. Finally, we sometimes offer referral rewards to clients or

contacts that provide us with successful professional referrals.

My Role in the Organization

we hired two new employees for the company. I was given a chance to participate in hiring

interviews and observe the process. This gave me an opportunity to use my knowledge learned at

Lincoln in a real business world. Another task I was assigned to is enhancing marketing for the

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Internship Report

company. We used ethiojobs website to get all information about start-up companies. Since

Semicolon Technology Solutions is a relatively new company, opinions and help of more

experienced experts were required to run the business efficiently and accomplish goals

(Mahajan, 2007). My task was to communicate with representatives of ethiojobs and discuss the

further steps that had to be taken in order to increase performance and productivity

Formal Job Description

intern. is an IT service business. The company provides technology support services to new

businesses throughout the bahirdar Area. My duties included helping the organization of intern

administrative processes. Help coordinate inflow of job applications and applicant review

process. Contribute to office management tasks, such as answering phones and responding to

general inquiries.

Operations

SWOT Analysis
Strengths: Industry experience; familiarity with high-tech environments; good reputation with

clients; flexible business model; ease with a variety of platforms, applications, and new

technologies; able to serve both high tech and small biz clients

Weaknesses: Lack of a large staff; identity of business closely linked to founder/technical lead;

lack of large revenue stream enabling investment into the business; central office not located in

bahirdar. Lack of time to focus on strategic business development.

Opportunities: Having established its reputation in the other Area (and area with incredibly high

technical expectations), the company could market products and services to other geographic

regions (particularly products or services that could be provided remotely). Semicolon Tech

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could also direct marketing efforts toward niche-based clients who have proven a good match in

the past. Limetech would do well to hire a part-time associate with sales expertise, who could

help the company acquire more accounts.

Threats: Challenges recruiting skilled talent, due to the high cost of living in the bahirdar Area.

Challenges keeping up with new technologies and staying savvy in the midst of constant

innovation and change. New businesses/service providers constantly driving services prices

down. Health/wellness issues could be a threat, due to the company’s reliance on the founder as a

primary asset.

Recommendation
Internship programs offer opportunities for people to practice and exercise their skills. I was

given the opportunity, however, I felt restricted in the contributions that I could make. I do think

I explored enough job options in the company as during the four months I worked on only one

department. There was little flexibility in the job that I could do. The company did not allow me

to explore other department which would have helped me learn more about the business

activities. It would also have assisted in knowing what I look most and therefore know what to

look for in the job market. Internships should allow for exploration so that interns can discover

new skills and learn as much as possible.

References
Carroll, A. B. (1979). A Three-Dimensional Conceptual Model of Corporate Performance. The Academy
of Management Review, 4(4), 497-505.

Deb, T. (2009). Managing Human Resource And Industrial Relations. New Delhi: Excel Books India.

Johnson, D., & Turner, C. (2010). International Business: Themes and Issues in the Modern Global
Economy. New York: Routledge.

Company A nnual buletines,2021

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