FIZA

INSURANCE HUB
Providing alternative Digital platform that help Insurance companies expand
potential customers with seamless experience and increase customer lifetime value
 ABOUT

01FIZA
 Fiza is the Strategic Partner of Zalo

WHO Group.

We empower BFSIs to make better

WE ARE decision by providing state of the art

data processing solutions.
 ABOUT
LEADING MESSAGING APP LEADING MUSIC PORTAL
+73M Monthly active users +28M Monthly active users
+2B messages/day

LEADING PREMIUM OFFICIAL ACCOUNTS

ADVERTISEMENT +400.000 Businesses are
PUBLISHER using as official channels

ecosystem
Established in 2012, Zalo ecosystem aim to serve
diversified needs of more than 73 Million
monthly active users with: Communication,
Entertainment, Informative, Advertising platforms….

LEADING PUBLISHER
+60M page views/day
 EMPOWERING BFSI SUSTAINABLE GROWTH WITH
DATA-DRIVEN SOLUTION

CUSTOMER ACQUISITION
EXCLUSIVE DATA

OUR SOLUTION
SOURCE FEATURE STORE
RISK MANAGEMENT
SEGMENTATION

360 PROFILING
COMMUNICATION
AI PREDICTION

MARKET INSIGHTS
 HOW WE HELP ACROSS CUSTOMER JOURNEY
1 2 3 4

ACQUISITION VERIFICATION UNDERWRITING RETENTION & UPSELLING

LEAD GENERATION
CUSTOMER ✔Brand awareness MINI-APP
✔Lead Acquisition ✔ Integrated multi-
ACQUISITION ✔Digital Onboarding function in one mini-app
journey platform

DATA ANALYSIS
ZALO VIDEO EKYC
RISK ✔KYC via Zalo
✔Evaluate customer’s
probability of default
MANAGEMENT ✔Social check
✔Improve approval
✔Fraud Detection
quality

ZALO NOTIFICATION
COMMUNICATION SERVICE & ZALO
CLOUD CONNECT

ANALYTICS ANALYTICS
MARKET INSIGHTS ✔Funnel drop-off analysis ✔Campaign optimization
✔Campaign optimization ✔Customer insights
WE ARE TRUSTED BY LEADING BFSI PARTNERS

And many more

 CHALLENGES
02 THAT WE SEE
56%
Customers leave due to inefficient & time-
consuming Onboarding process

Source: https://www.fidor.com/news/why-should-banks-adopt-digital-onboarding-capability
World Bank Universal Financial Access 2020 Report
79%
Respondents say that Digital experience is
critical criteria to choose an Insurance plan

Source: https://www.fidor.com/news/why-should-banks-adopt-digital-onboarding-capability
World Bank Universal Financial Access 2020 Report
30%
… say that they would switch to the BFSIs
that provide better Mobile experience

Source: https://www.fidor.com/news/why-should-banks-adopt-digital-onboarding-capability
World Bank Universal Financial Access 2020 Report
03 EMPOWERING INSURTECH WITH
ZALO INSURANCE HUB
 We will create a hub like this

ZALO
INSURANCE
HUB
Allowing Insurance companies
to integrate Web-App into Zalo
platform.

Insurance Hub is optimized to

create a seamless digital
journey which helps customers
buy insurance plans easily.
INSURANCE HUB KEY FEATURE

NEW CUSTOMER ACQUISITION

DATA VALIDATION (EKYC, VIDEO EKYC)

ONLINE INSURANCE CLAIM

CUSTOMER SERVICE & UPSELLING

 INSURANCE HUB KEY FEATURE
CUSTOMER ACQUISITION

Bank X

Combining with Fiza Lead

Generation service, Insurance Hub
is the onboarding platform where
the high-quality traffic from Fiza
will be converted into new
customers for insurance services
(health, car, asset...)
 INSURANCE HUB KEY FEATURE
CUSTOMER ACQUISITION

Promote BFSI’s Nurture the right

products/ people at the right
service Bank X time
By using AI & BigData, our LeadGen
solution is capable to identify potential
customers in 73M+ Zalo users, basing
on partner’s current customer database.
FINANCIAL
We then approach these customers by FIZA USERS
INSTITUTIONS
distributing attractive advertisings and
tracking their actions during the digital
journey on Zalo Interested &
Submit the form
Real-time
on FIZA
Update

LEADS
 FIZA Approach Strategy

DISCOVERING TARGETING NURTURING ACQUIRING

LEVERAGING OUR
PARTNER DATA MANAGEMENT PLATFORM
CAMPAIGN EXECUTION REAL-TIME LEAD UPDATE

DEMOGRA GEOGRAPH
To share us your: +73M PHIC IC

Active
users PSYCHOGR BEHAVIORA FIZA PORTAL BANNER LEADFORM
PRODUCT INFORMATION APHIC L

IDENTIFYING BROADCAST NATIVE RED DOT

API
MESSAGE ADS
TARGET CUSTOMER THE TARGET
AUDIENCE

CAMPAIGN PLANNING CAMPAIGN MONITORING PARTNER

● Lead form design ● Implementation strategies
● Goal setting ● Performance review
● Channels ● Conversion optimization
● Outline Content
calendar

@2022 FIZA Proprietary and confidentiality. Prepared for PARTNER

 INSURANCE HUB KEY FEATURE
INTERACTIVE CUSTOMER SERVICES

Empowering a 2-way communication

Customer support via
channel with customer via texting/call message / Video Call
through ZNS/ZCC service:
● Quickly identify and resolve help tickets
on user’s familiar Zalo Chat App
● Increase brand awareness and
customer satisfaction
 INSURANCE HUB KEY FEATURE
INTERACTIVE CUSTOMER SERVICES

With intuitive user interface, Zalo

Mini Program supports BFSIs to
develop customizable features:
● Publish latest events and
news, articles
● Nearby hospitals, medical
establishments…
● Book insurance consulting
online
● Promotion zone
● ….
 SAMPLE

04 ONBOARDING FLOW
 SUGGESTED USERS JOURNEY
SAMPLE DIGITAL ONBOARDING JOURNEY

1. User discover the information via FIZA Touch points OR Insurance Hub on Zalo

INSURANCE
FIZA’s
HUB
TOUCH
ON ZALO
POINTS
SUGGESTED USERS JOURNEY
SAMPLE DIGITAL ONBOARDING JOURNEY

2. Select insurance plan 3. Input customer information 4. Confirm personal information

and make payment
SUGGESTED USERS JOURNEY
SAMPLE ONBOARDING DIGITAL JOURNEY

6. Save the contract in Zalo QR 7.Account synchronization

5.Insurance purchase success!
Wallet (optional) on Mini Program (in the future)
 WHY

05 FIZA
 WHY FIZA

LEVERAGE EXCLUSIVE SEAMLESS DIGITAL DEDICATED

DATA SOURCE WITH ONBOARDING MONITORING &
+70M MAU JOURNEY OPTIMIZATION SERVICE
 CONTACT
INFORMATION:

THANK YOU (Mr) VUONG NGUYEN

Business Partnership
(+84) 977 984 733
[email protected]

@2022 FIZA Proprietary and confidentiality