Daftar Pustaka

Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1of 22

DAFTAR PUSTAKA

Abbott, P., & Wallace, C. (2012). Social Quality: A Way to Measure the Quality of Society.
Social Indicators Research, 108(1), 153–167. https://doi.org/10.1007/s11205-011-9871-0
Abbott, P., Wallace, C., & Sapsford, R. (2011). Surviving the transformation: Social quality in
Central Asia and the Caucuses. Journal of Happiness Studies, 12(2), 199–223.
Abdila, R. (2019, November 1). Peneliti KPPOD Temukan Kelemahan Sistem OSS.
https://www.tribunnews.com/bisnis/2019/09/11/peneliti-kppod-temukan-kelemahan-sistem-
oss
Adams, D. A., Nelson, R. R., & Todd, P. A. (1992). Perceived usefulness, ease of use, and usage
of information technology: A replication. MIS Quarterly, 227–247.
Aditi, B., Hafizah, H., & Hermansyur, H. (2021). The Role of E-Services, Quality System and
Perceived Value on Customer Satisfaction: An Empirical Study on Indonesian SMEs.
Journal of Industrial Engineering & Management Research, 2(3), 193–205.
Adivar, B., Hüseyino\uglu, I. Ö. Y., & Christopher, M. (2019). A quantitative performance
management framework for assessing omnichannel retail supply chains. Journal of
Retailing and Consumer Services, 48, 257–269.
Afonso, C. M., Roldán Salgueiro, J. L., Sánchez Franco, M. J., & González, M. de la O. (2012).
The moderator role of Gender in the Unified Theory of Acceptance and Use of Technology
(UTAUT): A study on users of Electronic Document Management Systems.
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision
Processes, 50(2), 179–211.
Akbulut-Bailey, A. Y. (2011). Information sharing between local and state governments. Journal
of Computer Information Systems, 51(4), 53–63.
Al-Debei, M. M., Al-Lozi, E., & Papazafeiropoulou, A. (2013). Why people keep coming back
to Facebook: Explaining and predicting continuance participation from an extended theory
of planned behaviour perspective. Decision Support Systems, 55(1), 43–54.
Alaiad, A., & Zhou, L. (2014). The determinants of home healthcare robots adoption: An
empirical investigation. International Journal of Medical Informatics, 83(11), 825–840.
Aldholay, A., Isaac, O., Abdullah, Z., Abdulsalam, R., & Al-Shibami, A. H. (2018). An
extension of Delone and McLean IS success model with self-efficacy: Online learning
usage in Yemen. The International Journal of Information and Learning Technology, 35(4),
285–304.
Almutairi, H., & Subramanian, G. H. (2005). An empirical application of the DeLone and
McLean model in the Kuwaiti private sector. Journal of Computer Information Systems,
45(3), 113–122.
Alshurideh, M., Salloum, S. A., Al Kurdi, B., Monem, A. A., & Shaalan, K. (2019).
Understanding the quality determinants that influence the intention to use the mobile
learning platforms: A practical study. International Journal of Interactive Mobile
Technologies, 13(11).
Altameem, T., Zairi, M., & Alshawi, S. (2006). Critical success factors of e-government: A
proposed model for e-government implementation. 2006 Innovations in Information
Technology, 1–5.
Amin, M., Rezaei, S., & Abolghasemi, M. (2014). User satisfaction with mobile websites: the
impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust. Nankai
Business Review International, 5(3), 258–274. http://dx.doi.org/10.1108/NBRI-01-2015-
0001
Andersen, K. N., Henriksen, H. Z., Medaglia, R., Danziger, J. N., Sannarnes, M. K., &
Enemærke, M. (2010). Fads and facts of e-government: A review of impacts of e-
government (2003--2009). International Journal of Public Administration, 33(11), 564–
579.
Angelova, B., & Zekiri, J. (2011). Measuring customer satisfaction with service quality using
American Customer Satisfaction Model (ACSI Model). International Journal of Academic
Research in Business and Social Sciences, 1(3), 232–258.
Awad, N. F., & Ragowsky, A. (2008). Establishing trust in electronic commerce through online
word of mouth: An examination across genders. Journal of Management Information
Systems, 24(4), 101–121.
Ayaz, A., & Yanartaş, M. (2020). An analysis on the unified theory of acceptance and use of
technology theory (UTAUT): Acceptance of electronic document management system
(EDMS). Computers in Human Behavior Reports, 2(March).
https://doi.org/10.1016/j.chbr.2020.100032
Aziz, A., Fauzi, I., Bangsa, J. R., Isnawati, S. I., & Universitas, N. W. (2021). The Influence of
Informativeness, Information Format and Easy of use in the use of SIAKAD on User
Satisfaction (Case Study of Ngudi Waluyo University Students). ICLSSEE 2021:
Proceedings of the 1st International Conference on Law, Social Science, Economics, and
Education, ICLSSEE 2021, March 6th 2021, Jakarta, Indonesia, 460.
Babakus, E., & Boller, G. W. (1992). An empirical assessment of the SERVQUAL scale.
Journal of Business Research, 24(3), 253–268.
Balaban, I., Mu, E., & Divjak, B. (2013). Development of an electronic Portfolio system success
model: An information systems approach. Computers \& Education, 60(1), 396–411.
Barbosa, A. F., Pozzebon, M., & Diniz, E. H. (2013). Rethinking e-government performance
assessment from a citizen perspective. Public Administration, 91(3), 744–762.
Batool, S., Bibi, A., Frezza, F., & Mangini, F. (2019). Benefits and hazards of electromagnetic
waves, telecommunication, physical and biomedical: a review. European Review for
Medical and Pharmacological Sciences, 23(7), 3121–3128.
Benington, J. (2011). From private choice to public value. Public Value: Theory and Practice,
31–51.
Benmoussa, K., Laaziri, M., Khoulji, S., Kerkeb, M. L., & El Yamami, A. (2018). Impact of
system quality, information quality and service quality on the efficiency of information
system. Proceedings of the 3rd International Conference on Smart City Applications, 1–6.
Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-
confirmation model. MIS Quarterly, 351–370.
Bhattacherjee, A., & Premkumar, G. (2004). Understanding changes in belief and attitude toward
information technology usage: A theoretical model and longitudinal test. MIS Quarterly,
229–254.
Blackford, M. G. (2003). A history of small business in America. UNC Press Books.
Boudreau, M.-C. (2003). Learning to use ERP technology: A causal model. 36th Annual Hawaii
International Conference on System Sciences, 2003. Proceedings of The, 10--pp.
Bradley, R. V, Pridmore, J. L., & Byrd, T. A. (2006). Information systems success in the context
of different corporate cultural types: an empirical investigation. Journal of Management
Information Systems, 23(2), 267–294.
Brata, A. H., & Amalia, F. (2018). Impact analysis of social influence factor on using free blogs
as learning media for driving teaching motivational factor. Proceedings of the 4th
International Conference on Frontiers of Educational Technologies, 29–33.
Brown, T. J., Churchill Jr, G. A., & Peter, J. P. (1993). Improving the measurement of service
quality (Working Paper No. 92-4). Madison, WI: AC Nielsen Center for Marketing
Research.
Bryson, J. M., Crosby, B. C., & Bloomberg, L. (2014). Public value governance: Moving beyond
traditional public administration and the new public management. In Public administration
review (Vol. 74, Issue 4, pp. 445–456). Wiley Online Library.
Budiardjo, E. K., Pamenan, G., Hidayanto, A. N., Meyliana, & Cofriyanti, E. (2017). The impact
of knowledge management system quality on the usage continuity and recommendation
intention. Knowledge Management and E-Learning, 9(2), 200–224.
https://doi.org/10.34105/j.kmel.2017.09.012
Burton-Jones, A., & Straub Jr, D. W. (2006). Reconceptualizing system usage: An approach and
empirical test. Information Systems Research, 17(3), 228–246.
Butt, N., Warraich, N. F., & Tahira, M. (2019). Development level of electronic government
services: An empirical study of e-government websites in Pakistan. Global Knowledge,
Memory and Communication, 68(1–2), 33–46. https://doi.org/10.1108/GKMC-05-2018-
0045
Byrne, B. M. (1998). Structural Equation Modeling with Lisrel, Prelis, and Simplis: Basic
Concepts, Applications, and Programming. Lawrence Erlbaum Associates, New Jersey.
Campbell, D. A., Lambright, K. T., & Wells, C. J. (2014). Looking for friends, fans, and
followers? Social media use in public and nonprofit human services. Public Administration
Review, 74(5), 655–663.
Carlson, J., & O’Cass, A. (2011). Developing a framework for understanding e-service quality,
its antecedents, consequences, and mediators. Managing Service Quality, 21(3), 264–286.
https://doi.org/10.1108/09604521111127965
Carmen, R., Defraeye, M., & Van Nieuwenhuyse, I. (2015). A decision support system for
capacity planning in emergency departments. International Journal of Simulation
Modelling, 14(2), 299–312.
Chae, M., Kim, J., Kim, H., & Ryu, H. (2002). Information quality for mobile internet services:
A theoretical model with empirical validation. Electronic Markets, 12(1), 38–46.
Chau, N. T., Deng, H., & Tay, R. (2020). Critical determinants for mobile commerce adoption in
Vietnamese small and medium-sized enterprises. Journal of Marketing Management, 36(5–
6), 456–487.
Chen, I. Y. L. (2007). The factors influencing members’ continuance intentions in professional
virtual communities—a longitudinal study. Journal of Information Science, 33(4), 451–467.
Chen, S.-C., Yen, D. C., & Hwang, M. I. (2012). Factors influencing the continuance intention to
the usage of Web 2.0: An empirical study. Computers in Human Behavior, 28(3), 933–941.
Cheng, D., Liu, G., Qian, C., & Song, Y.-F. (2008). Customer acceptance of internet banking:
integrating trust and quality with UTAUT model. 2008 IEEE International Conference on
Service Operations and Logistics, and Informatics, 1, 383–388.
Chi, T. (2018). Mobile commerce website success: Antecedents of consumer satisfaction and
purchase intention. Journal of Internet Commerce, 17(3), 189–215.
Chiu, C.-M., Chiu, C.-S., & Chang, H.-C. (2007). Examining the integrated influence of fairness
and quality on learners’ satisfaction and Web-based learning continuance intention.
Information Systems Journal, 17(3), 271–287.
Christiawan, R. (2021). Perizinan Berbasis Online Single Submission Untuk Mewujudkan
Kemudahan Berusaha. Masalah-Masalah Hukum, 50(1), 60–69.
https://doi.org/10.14710/mmh.50.1.2021.60-69
Chuttur, M. (2009). Overview of the Technology Acceptance Model: Origins, Developments and
Future Directions. Working Papers on Information Systems, 9(37), 9–37.
Cialdini, R. B., & Goldstein, N. J. (2004). Social influence: Compliance and conformity. Annu.
Rev. Psychol., 55, 591–621.
Cooper, D. R., & Schindler, P. S. (2003). Research methods. Irwin.
Cooper, R. B., & Zmud, R. W. (1990). Information technology implementation research: a
technological diffusion approach. Management Science, 36(2), 123–139.
Dar, M. S., Ahmed, S., & Raziq, A. (2017). Small and medium-size enterprises in Pakistan:
Definition and critical issues. Pakistan Business Review, 19(1), 46–70.
Daugherty, P. J., Germain, R., & Droge, C. (1995). Predicting EDI technology adoption in
logistics management: the influence of context and structure. Logistics and Transportation
Review, 31(4), 309.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of
information technology. MIS Quarterly, 13, 319–340.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology:
a comparison of two theoretical models. Management Science, 35(8), 982–1003.
Dedeke, A. N. (2016). Travel web-site design: Information task-fit, service quality and purchase
intention. Tourism Management, 54, 541–554.
Delone, W. H., & Mclean, E. R. (2004). Measuring e-commerce success: Applying the DeLone
& McLean information systems success model. International Journal of Electronic
Commerce, 9(1), 31–47.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the
dependent variable. Information Systems Research, 3(1), 60–95.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information
systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9–
30.
DeLone, W. H., & McLean, E. R. (2016). Information Systems Success Measurement (Series in).
Now Publishers Inc.
Demissie, D., & Rorissa, A. (2015). The effect of information quality and satisfaction on a
parent’s behavioral intention to use a learning community management system. Libri, 65(2),
143–150.
Doll, W. J., & Torkzadeh, G. (1998). Developing a multidimensional measure of system-use in
an organizational context. Information \& Management, 33(4), 171–185.
Dong, T.-P., Cheng, N.-C., & Wu, Y.-C. J. (2014). A study of the social networking website
service in digital content industries: The Facebook case in Taiwan. Computers in Human
Behavior, 30, 708–714.
Donmez-Turan, A. (2020). Does unified theory of acceptance and use of technology (UTAUT)
reduce resistance and anxiety of individuals towards a new system? Kybernetes, 49(5),
1381–1405. https://doi.org/10.1108/K-08-2018-0450
Dreheeb, A. E., Basir, N., & Fabil, N. (2021). Impact of system quality on Users’ satisfaction in
continuation of the use of E-learning system. International Journal of E-Education, e-
Business, e-Management and e-Learning, 6(1), 13.
Dubey, S. K., Ghosh, S., & Rana, A. (2012). Comparison of software quality models: an
analytical approach. International Journal of Emerging Technology and Advanced
Engineering, 2(2), 111–119.
Eckhardt, A., Laumer, S., & Weitzel, T. (2009). Who influences whom? Analyzing workplace
referents’ social influence on IT adoption and non-adoption. Journal of Information
Technology, 24(1), 11–24.
Ensari, M. \cSebnem, & Karabay, M. E. (2014). What helps to make SMEs successful in global
markets? Procedia-Social and Behavioral Sciences, 150, 192–201.
Eom, S., Ashill, N. J., Arbaugh, J. B., & Stapleton, J. L. (2012). The role of information
technology in e-learning systems success. Human Systems Management, 31(3–4), 147–163.
Fang, Z. (2002). e-Goverment in digital era : concept, practice and development. International
Journal of the Computer, the Internet and Management, 10(2), 1–22.
Fanoberova, A., & Kuczkowska, H. (2016). Effects of source credibility and information quality
on attitudes and purchase intentions of apparel products: A quantitative study of online
shopping among consumers in Sweden.
Ferguson, J. M., & Zawacki, R. A. (1993). Service quality: A critical success factor for IS
organizations. INFORMATION STRATEGY-PENNSAUKEN-, 9, 24.
Fishbein, M., & Ajzen, I. (1975). Belief, attitude intention and behavior: An introduction to
theory and research. Addison-Wesley.
Forslund, H., & Jonsson, P. (2007). The impact of forecast information quality on supply chain
performance. International Journal of Operations and Production Management, 27(1), 90–
107. https://doi.org/10.1108/01443570710714556
Gable, G. G., Sedera, D., & Chan, T. (2008). Re-conceptualizing information system success:
The IS-impact measurement model. Journal of the Association for Information Systems,
9(7), 18.
Galletta, D. F., Ahuja, M., Hartman, A., Teo, T., & Peace, A. G. (1995). Social influence and
end-user training. Communications of the ACM, 38(7), 70–79.
Ganguli, S., & Roy, S. K. (2010). Service quality dimensions of hybrid services. Managing
Service Quality: An International Journal, 20(5), 404–424.
https://doi.org/10.1108/09604521011073713
Gao, L., & Waechter, K. A. (2017). Examining the role of initial trust in user adoption of mobile
payment services: an empirical investigation. Information Systems Frontiers, 19(3), 525–
548.
Garcia-Smith, D., & Effken, J. A. (2013). Development and initial evaluation of the clinical
information systems success model (CISSM). International Journal of Medical Informatics,
82(6), 539–552.
Ghazali, I. (2011). Aplikasi Analisis Multivariate dengan Program IBM SPSS 21 : Update PLS
Regresi. Badan Penerbit Universitas Diponegoro, Semarang.
Ghozali, I. (2013). Aplikasi Analisis Multivariate dengan Program IBM SPSS 21 : Update PLS
Regresi. Badan Penerbit Universitas Diponegoro.
Gonzales, A. L., & Hancock, J. T. (2011). Mirror, mirror on my Facebook wall: Effects of
exposure to Facebook on self-esteem. Cyberpsychology, Behavior, and Social Networking,
14(1–2), 79–83.
Gorla, N., Somers, T. M., & Wong, B. (2010). Organizational impact of system quality,
information quality, and service quality. The Journal of Strategic Information Systems,
19(3), 207–228.
Grimsley, M, & Meehan, A. (2007). e-Government information systems: Evaluation-led design
for public value and client trust. European Journal of Information Systems, 16(2), 134–148.
Grimsley, Mike, Meehan, A., & Tan, A. (2007). Evaluative design of e-government projects: A
community development perspective. Transforming Government: People, Process and
Policy, 1(2), 174–193. https://doi.org/10.1108/17506160710751995
Groß, M. (2016). Impediments to mobile shopping continued usage intention: A trust-risk-
relationship. Journal of Retailing and Consumer Services, 33, 109–119.
Gu, J.-C., Fan, L., Suh, Y. H., & Lee, S.-C. (2010). Comparing utilitarian and hedonic usefulness
to user intention in multipurpose information systems. Cyberpsychology, Behavior, and
Social Networking, 13(3), 287–297.
Guarte, J. M., & Barrios, E. B. (2006). Estimation under purposive sampling. Communications in
Statistics: Simulation and Computation, 35(2), 277–284.
https://doi.org/10.1080/03610910600591610
Gupta, M. P., & Jana, D. (2003). E-government evaluation: A framework and case study.
Government Information Quarterly, 20(4), 365–387.
Gürkut, C., & Nat, M. (2017). Important factors affecting student information system quality and
satisfaction. EURASIA Journal of Mathematics, Science and Technology Education, 14(3),
923–932.
Gustin, C. M., Daugherty, P. J., & Stank, T. P. (1995). The effects of information availability on
logistics integra. Journal of Business Logistics, 16(1), 1.
Hadullo, K., Oboko, R., & Omwenga, E. (2017). A model for evaluating e-learning systems
quality in higher education in developing countries. International Journal of Education and
Development Using Ict, 13(2).
Hair et al, J. F. (2010). Multivariate Data Analysis.
Hair, J F, Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate Data Analysis,
Fifith Edition. Prentice Hall International, Inc, New Jersey.
Hair, Joe F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares
structural equation modeling (PLS-SEM): An emerging tool in business research. European
Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
Hair, Joseph F, Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis:
A global perspective (Vol. 7). Pearson Education.
Hair, Joseph F, Black, W. C., Babin, B. J., Anderson, R. E., Black, W. C., & Anderson, R. E.
(2018). Multivariate Data Analysis. https://doi.org/10.1002/9781119409137.ch4
Hariguna, T., Lai, M.-T., & Chen, S.-C. (2016). An Empirical Study on the Impact of
Information System Quality on Software as a Service. Global Business & Management
Research, 8(3).
Hartono, J. (2010). Metodologi Penelitian Bisnis Salah Kaprah dan Pengalaman - Pengalaman.
Badan Penerbit Fakultas Ekonomika and Bisnis Universitas Gajah Mada.
Harwiki, W., & Malet, C. (2020). Quintuple helix and innovation on performance of SMEs
within ability of SMEs as a mediator variable: A comparative study of creative industry in
Indonesia and Spain. Management Science Letters, 10(6), 1389–1400.
Hasan Al-Mamary, Y., Shamsuddin, A., & Aziati, N. (2014). The Relationship between System
Quality, Information Quality, and Organizational Performance. International Journal of
Knowledge and Research in Management & E-Commerce, 4(3), 7–10.
Hassanzadeh, A., Kanaani, F., & Elahi, S. (2012). A model for measuring e-learning systems
success in universities. Expert Systems with Applications, 39(12), 10959–10966.
He, H., & Li, Y. (2011). Key service drivers for high-tech service brand equity: The mediating
role of overall service quality and perceived value. Journal of Marketing Management,
27(1–2), 77–99. https://doi.org/10.1080/0267257X.2010.495276
Hefetz, A., & Warner, M. (2004). Privatization and its reverse: Explaining the dynamics of the
government contracting process. Journal of Public Administration Research and Theory,
14(2), 171–190.
Ho, R. (2006). Handbook of univariate and multivariate data analysis and interpretation with
SPSS. In Taylor & Francis Group. Taylor & Francis.
https://doi.org/10.1198/000313008X332287
Holmberg, S. (2000). A systems perspective on supply chain measurements. International
Journal of Physical Distribution & Logistics Management, 30(10), 847–868.
https://doi.org/10.1108/09600030010351246
Hong, W., Thong, J. Y. L., Wong, W.-M., & Tam, K.-Y. (2002). Determinants of user
acceptance of digital libraries: an empirical examination of individual differences and
system characteristics. Journal of Management Information Systems, 18(3), 97–124.
Hsu, C.-L., & Lin, J. C.-C. (2015). What drives purchase intention for paid mobile apps?--An
expectation confirmation model with perceived value. Electronic Commerce Research and
Applications, 14(1), 46–57.
Hsu, C.-L., & Lu, H.-P. (2004). Why do people play on-line games? An extended TAM with
social influences and flow experience. Information \& Management, 41(7), 853–868.
Hsu, P. F., Yen, H. J. R., & Chung, J. C. (2015). Assessing ERP post-implementation success at
the individual level: Revisiting the role of service quality. Information and Management,
52(8), 925–942. https://doi.org/10.1016/j.im.2015.06.009
Huang, C.-Y., Shen, Y.-Z., Lin, H.-X., & Chang, S.-S. (2007). Bloggers’ motivations and
behaviors: A model. Journal of Advertising Research, 47(4), 472–484.
Hui, G., & Hayllar, M. R. (2010). Creating public value in e-Government: A public-private-
citizen collaboration framework in Web 2.0. Australian Journal of Public Administration,
69, S120--S131.
Hussain, A., Bilal, M., & Rashid, S. (2021). An Empirical Investigation Of Information Quality
And Usage Of Mobile Banking In Predicting Adaptive Performance. A Serial Mediation
Model, 10(1), 134–147.
Iivari, J. (2005). An Empirical Test of the DeLone-McLean Model of Information System
Success. Data Base for Advances in Information Systems, 36(2), 8–27.
https://doi.org/10.1145/1066149.1066152
Isaac, O., Abdullah, Z., Ramayah, T., & Mutahar, A. M. (2018). Factors determining user
satisfaction of internet usage among public sector employees in Yemen. International
Journal of Technological Learning, Innovation and Development, 10(1), 37–68.
https://doi.org/10.1504/IJTLID.2018.091800
Isabelle, B., & Sandrine, H. H. (2009). Towards an understanding of knowledge management
systems - UTAUT revisited. 15th Americas Conference on Information Systems 2009,
AMCIS 2009, 5, 3483–3495.
Islam, A. K. M. N. (2015). The moderation effect of user-type (educators vs. students) in
learning management system continuance. Behaviour and Information Technology, 34(12),
1160–1170. https://doi.org/10.1080/0144929X.2015.1004651
Jaeger, P. T. (2005). Deliberative democracy and the conceptual foundations of electronic
government. Government Information Quarterly, 22(4), 702–719.
Jahng, J., Jain, H., & Ramamurthy, K. (2000). Effective design of electronic commerce
environments: A proposed theory of congruence and an illustration. IEEE Transactions on
Systems, Man, and Cybernetics-Part A: Systems and Humans, 30(4), 456–471.
Jiang, G., Liu, F., Liu, W., Liu, S., Chen, Y., & Xu, D. (2021). Effects of information quality on
information adoption on social media review platforms: Moderating role of perceived risk.
Data Science and Management, 1(1), 13–22.
Joreskog, K. G., & Sorbom, D. (1993). LISREL 8: Structural Equation Modeling with the
SIMPLIS Command Language. Scientific Software International Inc.
Jou, R.-C., & Day, Y.-J. (2021). Application of revised importance--performance analysis to
investigate critical service quality of hotel online booking. Sustainability, 13(4), 2043.
Kabanda, S., & Brown, I. (2017). A structuration analysis of Small and Medium Enterprise
(SME) adoption of E-Commerce: The case of Tanzania. Telematics and Informatics, 34(4),
118–132.
Kamboj, S., & Gupta, S. (2020). Use of smart phone apps in co-creative hotel service innovation:
an evidence from India. Current Issues in Tourism, 23(3), 323–344.
Karahanna, E., Straub, D. W., & Chervany, N. L. (1999). Information technology adoption
across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS
Quarterly, 183–213.
Kaynama, S. A., & Black, C. I. (2000). A proposal to assess the service quality of online travel
agencies: An exploratory study. Journal of Professional Services Marketing, 21(1), 63–88.
Keeton, K. (2008). An Extension of the UTAUT Model: How Organizational Factors and
Individual Differences Influence Technology Acceptance. University of Houston.
Kettinger, W. J., & Lee, C. C. (1994). Perceived service quality and user satisfaction with the
information services function. Decision Sciences, 25(5–6), 737–766.
Kijsanayotin, B., Pannarunothai, S., & Speedie, S. M. (2009). Factors influencing health
information technology adoption in Thailand’s community health centers: Applying the
UTAUT model. International Journal of Medical Informatics, 78(6), 404–416.
https://doi.org/10.1016/j.ijmedinf.2008.12.005
Kim, C., Mirusmonov, M., & Lee, I. (2010). An empirical examination of factors influencing the
intention to use mobile payment. Computers in Human Behavior, 26(3), 310–322.
Kim, S.-E., Lee, K. Y., Shin, S. Il, & Yang, S.-B. (2017). Effects of tourism information quality
in social media on destination image formation: The case of Sina Weibo. Information &
Management, 54(6), 687–702.
Kim, S., Lee, K.-H., Hwang, H., & Yoo, S. (2015). Analysis of the factors influencing healthcare
professionals’ adoption of mobile electronic medical record (EMR) using the unified theory
of acceptance and use of technology (UTAUT) in a tertiary hospital. BMC Medical
Informatics and Decision Making, 16(1), 1–12.
Kim, T. G., Lee, J. H., & Law, R. (2008). An empirical examination of the acceptance behaviour
of hotel front office systems: An extended technology acceptance model. Tourism
Management, 29(3), 500–513. https://doi.org/10.1016/j.tourman.2007.05.016
Kominfo. (2018). Inilah PP No. 24/2018 tentang Pelayanan Perizinan Berusaha Terintegrasi
Secara Elektronik. https://www.kominfo.go.id/content/detail/13307/inilah-pp-no-242018-
tentang-pelayanan-perizinan-berusaha-terintegrasi-secara-elektronik/0/berita
KPPOD. (2021). Implementasi OSS RBA di Daerah: Tantangan dan Kebutuhan Pemda.
Kristianus, A. (2021). Menkop UKM: Hingga Juni 2021 Baru 2, 6 Juta UMKM yang Terdaftar
di OSS. INvESTOR.ID.
Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create
loyalty at a Chinese telecom. Journal of Business Research, 62(10), 980–986.
Landrum, H., & Prybutok, V. R. (2004). A service quality and success model for the information
service industry. European Journal of Operational Research, 156(3), 628–642.
https://doi.org/10.1016/S0377-2217(03)00125-5
Laumer, S., Maier, C., & Weitzel, T. (2017). Information quality, user satisfaction, and the
manifestation of workarounds: A qualitative and quantitative study of enterprise content
management system users. European Journal of Information Systems, 26(4), 333–360.
https://doi.org/10.1057/s41303-016-0029-7
Lebioda, L., Hahn, I. S., & Martins, A. A. M. (2019). The influence of mobile technology usage
behavior on perceived work performance improvement. International Journal of
Development Research, 9(02), 25733–25738.
LEE, S. K., & MIN, S. R. (2021). Effects of Information Quality of Online Travel Agencies on
Trust and Continuous Usage Intention:An Application of the SOR Model. The Journal of
Asian Finance, Economics and Business, 8(4), 971–982.
Lee, H., Kim, J., & Kim, J. (2007). Determinants of success for application service provider: An
empirical test in small businesses. International Journal of Human-Computer Studies,
65(9), 796–815.
Lee, K. C., & Chung, N. (2009). Understanding factors affecting trust in and satisfaction with
mobile banking in Korea: A modified DeLone and McLean’s model perspective.
Interacting with Computers, 21(5–6), 385–392.
Lee, R.-C., Park, K.-R., Kim, J.-M., & Jeong, H.-Y. (2017). A study on the impact of the
software developer’s social exclusion on the quality information system. Multimedia Tools
and Applications, 76(4), 6003–6014.
Lee, W., Xiong, L., & Hu, C. (2012). The effect of Facebook users’ arousal and valence on
intention to go to the festival: Applying an extension of the technology acceptance model.
International Journal of Hospitality Management, 31(3), 819–827.
Lee, Y., Lee, J., & Lee, Z. (2006). Social influence on technology acceptance behavior: self-
identity theory perspective. ACM SIGMIS Database: The DATABASE for Advances in
Information Systems, 37(2–3), 60–75.
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ: a methodology for
information quality assessment. Information \& Management, 40(2), 133–146.
Li, S., & Lin, B. (2006). Accessing information sharing and information quality in supply chain
management. Decision Support Systems, 42(3), 1641–1656.
Liébana-Cabanillas, F., & Lara-Rubio, J. (2017). Predictive and explanatory modeling regarding
adoption of mobile payment systems. Technological Forecasting and Social Change, 120,
32–40.
Lim, N. K., Chiong, C. W. R., Yap, C. S., Gopal, L., & Wong, K. S. (2021). The Effect of
System Quality Attributes on the Intention to Use E-AgriFinance. 2021 International
Conference on Green Energy, Computing and Sustainable Technology (GECOST), 1–5.
Lim, Y. M., Oh, Y. S., & Youm, D. (2019). A Study on the Effect of the Characteristics of
Branded Contents on Consumers: Focused on User Satisfaction, Sharing Intention, and
Intention for Continuous Use. Journal of Digital Convergence, 17(6), 59–67.
Lin, H.-F., & Lee, G.-G. (2006). Determinants of success for online communities: an empirical
study. Behaviour \& Information Technology, 25(6), 479–488.
Lwoga, E. (2014). Critical success factors for adoption of web-based learning management
systems in Tanzania. International Journal of Education and Development Using ICT,
10(1).
M, F. (2021). Tunjukkan Perkembangan Signifikan, Pemerintah Sokong Pertumbuhan UMKM
Aceh Besar.
Mahardika, L. A. (2019). Implementasi Sistem OSS Masih Hadapi Sejumlah Kendala. Retrieved
from Bisnis.Com.
Mancini, R. (2012). Raising the Bar for E-Government. Public Administration Review, 72(6),
829.
Marinagi, C., Trivellas, P., & Reklitis, P. (2015). Information quality and supply chain
performance: The mediating role of information sharing. Procedia-Social and Behavioral
Sciences, 175, 473–479.
Marques Júnior, E., Gobbo, J. A., Fukunaga, F., Cerchione, R., & Centobelli, P. (2020). Use of
knowledge management systems: analysis of the strategies of Brazilian small and medium
enterprises. Journal of Knowledge Management, 24(2), 369–394.
https://doi.org/10.1108/JKM-06-2019-0334
Mason, C. M., & Moretti, A. (2015). Antecedents and moderators of golf tourists’ behavioral
intentions: an empirical study in a Mediterranean destination. EuroMed Journal of Business,
10(3), 1–27.
Masri, N. W., You, J.-J., Ruangkanjanases, A., Chen, S.-C., & Pan, C.-I. (2020). Assessing the
effects of information system quality and relationship quality on continuance intention in e-
tourism. International Journal of Environmental Research and Public Health, 17(1), 174.
Matzler, K., Bidmon, S., & Grabner-Kräuter, S. (2006). Individual determinants of brand affect:
The role of the personality traits of extraversion and openness to experience. Journal of
Product and Brand Management, 15(7), 427–434.
https://doi.org/10.1108/10610420610712801
Maulana. (2019). DPMPTSP Kurang Sosialisasi Perizinan Online. RMOLBANTEN.
Mazman, S. G., & Usluel, Y. K. (2010). Modeling educational usage of Facebook. Computers \&
Education, 55(2), 444–453.
McKnight, D. H., Lankton, N. K., Nicolaou, A., & Price, J. (2017). Distinguishing the effects of
B2B information quality, system quality, and service outcome quality on trust and distrust.
The Journal of Strategic Information Systems, 26(2), 118–141.
Mehmood, N., Munir, M., & Batool, N. (2020). Investigating the moderating role of islamic
work ethics on relationship between interpersonal justice and employee turnover intentions.
Meynhardt, T. (2009). Public value inside: What is public value creation? Intl Journal of Public
Administration, 32(3–4), 192–219.
Monczka, R. M., Petersen, K. J., Handfield, R. B., & Ragatz, G. L. (1998). Success factors in
strategic supplier alliances: the buying company perspective. Decision Sciences, 29(3),
553–577.
Moon, J.-W., & Kim, Y.-G. (2001). Extending the TAM for a World-Wide-Web context.
Information \& Management, 38(4), 217–230.
Moore, M. (1995). Creating Public Value – Strategic Management in Government. Harvard
University Press.
Morosan, C., & DeFranco, A. (2016). It’s about time: Revisiting UTAUT2 to examine
consumers’ intentions to use NFC mobile payments in hotels. International Journal of
Hospitality Management, 53, 17–29.
Mosweu, O., Bwalya, K. J., & Mutshewa, A. (2017). A probe into the factors for adoption and
usage of electronic document and records management systems in the Botswana context.
Information Development, 33(1), 97–110.
Mtebe, J. S., & Raphael, C. (2018). Key factors in learners’ satisfaction with the e-learning
system at the University of Dar es Salaam, Tanzania. Australasian Journal of Educational
Technology, 34(4).
Munir, M., & Azam, R. I. (2017). Emotional intelligence and employee performance: An
intervention based experimental study. Journal of Business \& Economics, 9(2), 1–19.
Mutahar, A. M., Daud, N. M., Ramayah, T., Isaac, O., & Alrajawy, I. (2017). Integration of
innovation diffusion theory (IDT) and technology acceptance model (TAM) to understand
mobile banking acceptance in Yemen: the moderating effect of income. International
Journal of Soft Computing, 12(3), 164–177.
Mutahar, A. M., Daud, N. M., Ramayah, T., Putit, L., & Isaac, O. (2017). Examining the effect
of subjective norms and compatibility as external variables on TAM: mobile banking
acceptance in Yemen. Science International, 29(4), 769–776.
Nardi, B. A., Schiano, D. J., Gumbrecht, M., & Swartz, L. (2004). Why we blog.
Communications of the ACM, 47(12), 41–46.
Naveed, Q. N., Alam, M. M., Qahmash, A. I., & Quadri, K. M. (2021). Exploring the
determinants of service quality of cloud elearning system for active system usage. Applied
Sciences (Switzerland), 11(9). https://doi.org/10.3390/app11094176
Nelson, R. R., Todd, P. A., & Wixom, B. H. (2005). Antecedents of information and system
quality: an empirical examination within the context of data warehousing. Journal of
Management Information Systems, 21(4), 199–235.
Neufeld, D. J., Dong, L., & Higgins, C. (2007). Charismatic leadership and user acceptance of
information technology. European Journal of Information Systems, 16(4), 494–510.
https://doi.org/10.1057/palgrave.ejis.3000682
Nugroho, W. A. (2022). Jateng permudah perizinan untuk tingkatkan pertumbuhan ekonomi.
Ogara, S. O., Koh, C. E., & Prybutok, V. R. (2014). Investigating factors affecting social
presence and user satisfaction with mobile instant messaging. Computers in Human
Behavior, 36, 453–459.
Oliveira, T., Thomas, M., Baptista, G., & Campos, F. (2016). Mobile payment: Understanding
the determinants of customer adoption and intention to recommend the technology.
Computers in Human Behavior, 61, 404–414.
Oppong, E., Hinson, R. E., Adeola, O., Muritala, O., & Kosiba, J. P. (2021). The effect of mobile
health service quality on user satisfaction and continual usage. Total Quality Management \
& Business Excellence, 32(1–2), 177–198.
Pakurár, M., Haddad, H., Nagy, J., Popp, J., & Oláh, J. (2019). The service quality dimensions
that affect customer satisfaction in the Jordanian banking sector. Sustainability
(Switzerland), 11(4), 1–24. https://doi.org/10.3390/su11041113
Parameswaran, M., & Whinston, A. B. (2007). Research issues in social computing. Journal of
the Association for Information Systems, 8(6), 336–350.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality
and its implications for future research. Journal of Marketing, 49(4), 41–50.
Park, D.-H., Lee, J., & Han, I. (2007). The effect of on-line consumer reviews on consumer
purchasing intention: The moderating role of involvement. International Journal of
Electronic Commerce, 11(4), 125–148.
Park, J.-H., Suh, H.-J., & Yang, H.-D. (2007). Perceived absorptive capacity of individual users
in performance of Enterprise Resource Planning (ERP) usage: The case for Korean firms.
Information \& Management, 44(3), 300–312.
Peristeras, V., Mentzas, G., Tarabanis, K. A., & Abecker, A. (2009). Transforming E-
government and E-participation through IT. IEEE Intelligent Systems, 24(5), 14–19.
Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: models,
dimensions, measures, and interrelationships. European Journal of Information Systems,
17(3), 236–263.
Petter, S., DeLone, W., & McLean, E. R. (2012). The past, present, and future of “IS success.”
Journal of the Association for Information Systems, 13(5), 2.
Petter, S., & McLean, E. R. (2009). A meta-analytic assessment of the DeLone and McLean IS
success model: An examination of IS success at the individual level. Information &
Management, 46(3), 159–166.
Petter, S., Straub, D., & Rai, A. (2007). Specifying formative constructs in information systems
research. MIS Quarterly, 623–656.
Pitt, L. F., Watson, R. T., & Kavan, C. B. (1995). Service quality: a measure of information
systems effectiveness. MIS Quarterly, 173–187.
Porter, M., & Kramer, M. (2011). Creating Shared Value. Harvard Business Review, 89 (1/2):
62-77.
Pour, M. J., Mesrabadi, J., & Asarian, M. (2021). Meta-analysis of the DeLone and McLean
models in e-learning success: the moderating role of user type. Online Information Review.
Prybutok, V. R., Zhang, X., & Ryan, S. D. (2008). Evaluating leadership, IT quality, and net
benefits in an e-government environment. Information \& Management, 45(3), 143–152.
Punnoose, A. C. (2012). Determinants of intention to use eLearning based on the technology
acceptance model. Journal of Information Technology Education: Research, 11(1), 301–
337.
Putri, W. K., & Pujani, V. (2019). The influence of system quality, information quality, e-service
quality and perceived value on Shopee consumer loyalty in Padang City. The International
Technology Management Review, 8(1), 10–15.
Queiroz, M., Tallon, P., Coltman, T., & Sharma, R. (2020). Digital Infrastructure, Business Unit
Competitiveness, and Firm Performance Growth: The Moderating Effects of Business Unit
IT Autonomy. Proceedings of the 53rd Hawaii International Conference on System
Sciences.
Rabren, J. (2010). Technology, integration and data drive supply chain visibility. Material
Handling Management, Retrieved Business Source Complete Database, 65(3), 42.
Ractham, P., Zhang, X., & Firpo, D. (2010). Innovative web 2.0 implementation: a case study of
a web 2.0 technology proliferation within a university setting. International Journal of
Networking and Virtual Organisations, 7(5), 479–496.
Raghunathan, S. (1999). Impact of information quality and decision-maker quality on decision
quality: a theoretical model and simulation analysis. Decision Support Systems, 26(4), 275–
286.
Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the validity of IS success models: An
empirical test and theoretical analysis. Information Systems Research, 13(1), 50–69.
Ramayah, T., & Omar, R. (2010). Information exchange and supply chain performance.
International Journal of Information Technology \& Decision Making, 9(01), 35–52.
Ramírez-Correa, P., Alfaro-Peréz, J., & Cancino-Flores, L. (2015). Meta-analysis of the DeLone
and McLean information systems success model at individual level: An examination of the
heterogeneity of the studies. Espacios, 36(13), 11.
Rands, T. (1992). Information technology as a service operation. Journal of Information
Technology, 7(4), 189–201.
Rauch, D. A., Collins, M. D., Nale, R. D., & Barr, P. B. (2015). Measuring service quality in
mid-scale hotels. International Journal of Contemporary Hospitality Management, 27(1),
87–106. https://doi.org/10.1108/IJCHM-06-2013-0254
Raza, S. A., Umer, A., Qureshi, M. A., & Dahri, A. S. (2020). Internet banking service quality,
e-customer satisfaction and loyalty: the modified e-SERVQUAL model. TQM Journal.
https://doi.org/10.1108/TQM-02-2020-0019
Razak, F. Z. A. (2021). The impact of innovativeness on user satisfaction to use e-campus.
Journal of Physics: Conference Series, 1793(1), 12020.
Reddick, C. G. (2005). Citizen interaction with e-government: From the streets to servers?
Government Information Quarterly, 22(1), 38–57.
Reece, B. (2006). E-government literature review. Journal of E-Government, 3(1), 69–110.
Revels, J., Tojib, D., & Tsarenko, Y. (2010). Understanding consumer intention to use mobile
services. Australasian Marketing Journal, 18(2), 74–80.
Rice, R. E., Grant, A. E., Schmitz, J., & Torobin, J. (1990). Individual and network influences on
the adoption and perceived outcomes of electronic messaging. Social Networks, 12(1), 27–
55.
Riker Jr, R. W. (2019). End-User Computing Satisfaction and System Use on Business
Intelligence End-User Performance. Capella University.
Rivis, A., & Sheeran, P. (2003). Social influences and the theory of planned behaviour: Evidence
for a direct relationship between prototypes and young people’s exercise behaviour.
Psychology and Health, 18(5), 567–583.
Robinson, O. C. (2014). Sampling in interview-based qualitative research: A theoretical and
practical guide. Qualitative Research in Psychology, 11(1), 25–41.
Roca, J. C., Chiu, C., & Jose, F. (2006). Understanding e-learning continuance intention : An
extension of the Technology Acceptance Model. International Journal of Human Computer
Studies, 64, 683–696. https://doi.org/10.1016/j.ijhcs.2006.01.003
Roca, J. C., García, J. J., & de la Vega, J. J. (2009). The importance of perceived trust, security
and privacy in online trading systems. Information Management and Computer Security,
17(2), 96–113. https://doi.org/10.1108/09685220910963983
Ruth, C. J. (2000). Applying a modified technology acceptance model to determine factors
affecting behavioral intentions to adopt electronic shopping on the World Wide Web: A
structural equation modeling approach. Drexel University.
Ryu, H. S. (2018). What makes users willing or hesitant to use Fintech?: the moderating effect of
user type. Industrial Management and Data Systems, 118(3), 541–569.
https://doi.org/10.1108/IMDS-07-2017-0325
Sabherwal, R., Jeyaraj, A., & Chowa, C. (2006). Information system success: Individual and
organizational determinants. Management Science, 52(12), 1849–1864.
Saeed, K. A., & Abdinnour-Helm, S. (2008). Examining the effects of information system
characteristics and perceived usefulness on post adoption usage of information systems.
Information and Management, 45(6), 376–386. https://doi.org/10.1016/j.im.2008.06.002
Salameh, A. A., Al Mamun, A., Hayat, N., & Ali, M. H. (2022). Modelling the significance of
website quality and online reviews to predict the intention and usage of online hotel
booking platforms. Heliyon, 8(9), e10735. https://doi.org/10.1016/j.heliyon.2022.e10735
Santoso, Y. I. (2020). Peringkat kemudahan berbisnis Indonesia stagnan di posisi 73, ini kata
Kepala BKPM. Kontan.Co.Id.
Scott, M., DeLone, W. H., & Golden, W. (2016). Measuring eGovernment success: A public
value approach. European Journal of Information Systems, 25(3), 187–208.
https://doi.org/10.1057/ejis.2015.11
Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS
success. Information Systems Research, 8(3), 240–253.
Seddon, P. B., Staples, S., Patnayakuni, R., & Bowtell, M. (1999). Dimensions of information
systems success. Communications of the Association for Information Systems, 2(1), 1–39.
Seddon, P., & Kiew, M.-Y. (1996). A partial test and development of DeLone and McLean’s
model of IS success. Australasian Journal of Information Systems, 4(1), 90–109.
Seddon, P., & Kiew, M.-Y. (1994). A partial test and development of the DeLone and McLean
model of IS success. In J. I. DeGross, S. L. Huff, & M. C. Munro (Eds.), Proceedings of the
International Conference on Information Systems, Atlanta, GA. Association for Information
Systems (pp. 99–110).
Segars, A. H., & Grover, V. (1993). Re-examining perceived ease of use and usefulness: A
confirmatory factor analysis. MIS Quarterly, 517–525.
Sekaran, U. (1992). Research Methods for Businnes, a Skill-Building Approach (Second Edi).
John Wiley.
Sekaran, Uma, & Bougie, R. (2016). Research methods for business: A skill building approach.
John Wiley \& Sons.
Seppänen, H., & Virrantaus, K. (2015). Shared situational awareness and information quality in
disaster management. Safety Science, 77, 112–122.
Sezer, B., & Yilmaz, R. (2019). Learning management system acceptance scale (LMSAS): A
validity and reliability study. Australasian Journal of Educational Technology, 35(3).
Shahzad, A., Hassan, R., Aremu, A. Y., Hussain, A., & Lodhi, R. N. (2021). Effects of COVID-
19 in E-learning on higher education institution students: the group comparison between
male and female. Quality and Quantity, 55(3), 805–826. https://doi.org/10.1007/s11135-
020-01028-z
Sharma et al., S. (1981a). Identification and Analysis of Moderator Variables. Journal of
Marketing Research, 18, 291–300.
Sharma, S., Durand, R. M., & Gur-Arie, O. (1981b). Identification and analysis of moderator
variables. Journal of Marketing Research, 18(3), 291–300.
Sharma, S. K. (2019). Integrating cognitive antecedents into TAM to explain mobile banking
behavioral intention: A SEM-neural network modeling. Information Systems Frontiers,
21(4), 815–827.
Sharma, S. K., Gaur, A., Saddikuti, V., & Rastogi, A. (2017). Structural equation model (SEM)-
neural network (NN) model for predicting quality determinants of e-learning management
systems. Behaviour \& Information Technology, 36(10), 1053–1066.
Sharma, S. K., & Sharma, M. (2019). Examining the role of trust and quality dimensions in the
actual usage of mobile banking services: An empirical investigation. International Journal
of Information Management, 44(September 2018), 65–75.
https://doi.org/10.1016/j.ijinfomgt.2018.09.013
Sherazi, S. K., Iqbal, M. Z., Asif, M., Rehman, K., & Shah, S. H. (2013). Obstacles to small and
medium enterprises in Pakistan. Principal component analysis approach. Middle-East
Journal of Scientific Research, 13(10), 1325–1334.
Shroff, R. H., Deneen, C. C., & Ng, E. M. W. (2011). Analysis of the technology acceptance
model in examining students’ behavioural intention to use an e-portfolio system.
Australasian Journal of Educational Technology, 27(4).
Song, J., Migliaccio, G. C., Wang, G., & Lu, H. (2017). Exploring the influence of system
quality, information quality, and external service on BIM user satisfaction. Journal of
Management in Engineering, 33(6), 4017036.
Stefanovic, D., Marjanovic, U., Delić, M., Culibrk, D., & Lalic, B. (2016). Assessing the success
of e-government systems: An employee perspective. Information and Management, 53(6),
717–726. https://doi.org/10.1016/j.im.2016.02.007
Sterrenberg, G., & Keating, B. (2016). Measuring IS success of e-government: A case study on
the disability sector in australia. Proceedings of the 27th Australasian Conference on
Information Systems, ACIS 2016, 2003, 1–8.
Straub, D., Limayem, M., & Karahanna-Evaristo, E. (1995). Measuring system usage:
Implications for IS theory testing. Management Science, 41(8), 1328–1342.
Strong, D. M., Lee, Y. W., & Wang, R. Y. (1997). 10 potholes in the road to information quality.
Computer, 30(8), 38–46.
Sun, Y., Bhattacherjee, A., & Ma, Q. (2009). Extending technology usage to work settings: The
role of perceived work compatibility in ERP implementation. Information & Management,
46(6), 351–356.
Tao, D., LeRouge, C., Smith, K. J., & De Leo, G. (2017). Defining information quality into
health websites: a conceptual framework of health website information quality for educated
young adults. JMIR Human Factors, 4(4), e6455.
Taylor, S., & Todd, P. (1995). Decomposition and crossover effects in the theory of planned
behavior: A study of consumer adoption intentions. International Journal of Research in
Marketing, 12(2), 137–155.
Teo, A.-C., Tan, G. W.-H., Keng-Boon, O., Hew Teck-Soon, & Yew, K.-T. (2015). Industrial
Management & Data Systems Article information : About Emerald
www.emeraldinsight.com. Industrial Management & Data Systems, 115(2), 311–331.
Teo, T. S. H., Srivastava, S. C., & Jiang, L. (2008). Trust and Electronic Government Success:
An Empirical Study. Journal of Management Information Systems, 25(3), 99–132.
https://doi.org/10.2753/MIS0742-1222250303
Ter Hoeven, C. L., van Zoonen, W., & Fonner, K. L. (2016). The practical paradox of
technology: The influence of communication technology use on employee burnout and
engagement. Communication Monographs, 83(2), 239–263.
Thaichon, P., Lobo, A., Mitsis, A., & others. (2012). Investigating the antecedents to loyalty of
Internet service providers in Thailand: Developing a conceptual model. Australian and New
Zealand Marketing Academy Conference, Adelaide, Australia.
Torkzadeh, G., & Dhillon, G. (2002). Measuring factors that influence the success of Internet
commerce. Information Systems Research, 13(2), 187–204.
Torres, L., Pina, V., & Acerete, B. (2005). E-government developments on delivering public
services among EU cities. Government Information Quarterly, 22(2), 217–238.
Triandis, H. C. (1980). Reflections on Trends In Cross-Cultural Research. Journal of Cross-
Cultural Psychology, 503(1), 35–58.
Trice, A. W., & Treacy, M. E. (1988). Utilization as a dependent variable in MIS research. ACM
SIGMIS Database: The Database for Advances in Information Systems, 19(3–4), 33–41.
Trost, J. E. (1986). Statistically nonrepresentative stratified sampling: A sampling technique for
qualitative studies. Qualitative Sociology, 9(1), 54–57.
Tussyadiah, I. P., & Park, S. (2018). When guests trust hosts for their words: Host description
and trust in sharing economy. Tourism Management, 67, 261–272.
Tyagi, S. K., Sharma, S. K., & Gaur, A. (2022). Determinants of continuous usage of library
resources on handheld devices: findings from PLS-SEM and fuzzy sets (fsQCA). The
Electronic Library, ahead-of-print.
van der Maesen, L. J. G., & Walker, A. (2012). Conclusion: Social Quality and Sustainability. In
Social Quality (pp. 250–274). Springer.
Van Dyke, T. P., Kappelman, L. A., & Prybutok, V. R. (1997). Measuring information systems
service quality: concerns on the use of the SERVQUAL questionnaire. MIS Quarterly, 195–
208.
Vannoy, S. A., & Palvia, P. (2010). The social influence model of technology adoption.
Communications of the ACM, 53(6), 149–153.
Venkatesh, Viswa`nath, Thong, J. Y. L., & Xu, X. (2012). Consumer acceptance and use of
information technology: extending the unified theory of acceptance and use of technology.
MIS Quarterly, 157–178.
Venkatesh, Viswanath. (2000). Determinants of perceived ease of use: Integrating control,
intrinsic motivation, and emotion into the technology acceptance model. Information
Systems Research, 11(4), 342–365.
Venkatesh, Viswanath, Brown, S. A., Maruping, L. M., & Bala, H. (2008). Predicting different
conceptualizations of system use: The competing roles of behavioral intention, facilitating
conditions, and behavioral expectation. MIS Quarterly, 483–502.
Venkatesh, Viswanath, & Davis, F. D. (1996). A model of the antecedents of perceived ease of
use: Development and test. Decision Sciences, 27(3), 451–481.
https://doi.org/10.1111/j.1540-5915.1996.tb00860.x
Venkatesh, Viswanath, & Davis, F. D. (2000). A theoretical extension of the technology
acceptance model: Four longitudinal field studies. Management Science, 46(2), 186–204.
Venkatesh, Viswanath, Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of
information technology: Toward a unified view. MIS Quarterly, 425–478.
Venkatesh, Viswanath, Thong, J. Y. L., Chan, F. K. Y., Hu, P. J.-H., & Brown, S. A. (2011).
Extending the two-stage information systems continuance model: Incorporating UTAUT
predictors and the role of context. Information Systems Journal, 21(6), 527–555.
Venkatesh, Viswanath, Thong, J. Y. L., & Xu, X. (2016). Unified theory of acceptance and use
of technology: A synthesis and the road ahead. Journal of the Association for Information
Systems, 17(5), 328–376.
Verkijika, S. F. (2018). Factors influencing the adoption of mobile commerce applications in
Cameroon. Telematics and Informatics, 35(6), 1665–1674.
Walker, A., & Naegele, G. (2009). Major policy challenges of ageing societies: Britain and
Germany compared. Walker, Alan \& Naegele, Gerhard (Hg.): Social Policy in Ageing
Societies. Britain and Germany Compared. London (Palgrave/MacMillan), 1–21.
Wang, C. L., & Ahmed, P. K. (2007). Dynamic capabilities: A review and research agenda.
International Journal of Management Reviews, 9(1), 31–51.
Wang, C., & Teo, T. S. H. (2020). Online service quality and perceived value in mobile
government success: An empirical study of mobile police in China. International Journal of
Information Management, 52(January), 102076.
https://doi.org/10.1016/j.ijinfomgt.2020.102076
Wang, K.-Y., Chih, W.-H., & Jhong, D.-Y. (2009). Let’s blog! A social cognitive perspective of
intention to use blog. Proceedings of the 11th International Conference on Electronic
Commerce, 358–361.
Wang, K., & Lin, C. L. (2012). The adoption of mobile value-added services: Investigating the
influence of IS quality and perceived playfulness. Managing Service Quality, 22(2), 184–
208. https://doi.org/10.1108/09604521211219007
Wang, S. M., & Lin, J. C. C. (2011). The effect of social influence on bloggers’ usage intention.
Online Information Review, 35(1), 50–65. https://doi.org/10.1108/14684521111113588
Wang, Y.-S., Wu, M.-C., & Wang, H.-Y. (2009). Investigating the determinants and age and
gender differences in the acceptance of mobile learning. British Journal of Educational
Technology, 40(1), 92–118.
Wang, Y. S., & Liao, Y. W. (2008). Assessing eGovernment systems success: A validation of
the DeLone and McLean model of information systems success. Government Information
Quarterly, 25(4), 717–733. https://doi.org/10.1016/j. giq.2007.06.002
Wattal, S., Schuff, D., Mandviwalla, M., & Williams, C. B. (2010). Web 2.0 and politics: the
2008 US presidential election and an e-politics research agenda. MIS Quarterly, 669–688.
Widarjono, A. (2010). Analisis Statistik Multivariat Terapan (Pertama). UPP STIM YKPN.
Widyaning, A. (2021). Ombudsman.Retrieved from Ombudsman RI Soroti Ketidaksiapan
Penerapan OSS Berbasis Risiko.
Wijanto, S. H. (2008). Structural equation modeling dengan lisrel 8.8 : konsep & tutorial. Graha
Ilmu.
Wood, W. (2000). Attitude change: Persuasion and social influence. Annual Review of
Psychology, 51(1), 539–570.
Wu, J.-H., & Wang, Y.-M. (2006). Measuring KMS success: A respecification of the DeLone
and McLean’s model. Information \& Management, 43(6), 728–739.
Www.baliprov.go.id. (2020). Pemprov Bali Terus Dukung UMKM Lokal di Masa Pandemi.
www.diskominfo.bandaacehkota. (2021). DPMPTSP Percepat Pemberian Izin Untuk UMKM.
www.dpmptsp.bulelangkab.go.id. (2019). Poin-poin Penting dalam Proses Pengajuan Izin
Usaha Melalui OSS.
Xu, F., & Du, J. T. (2018). Factors influencing users’ satisfaction and loyalty to digital libraries
in Chinese universities. Computers in Human Behavior, 83, 64–72.
https://doi.org/10.1016/j.chb.2018.01.029
Yamin, S., & Kurniawan, H. (2009). Struktural Equation Modeling: Belajar Lebih Mudah
Teknik Analisis Data Kuesioner Dengan Lisrel-PLS. Salemba Infotek.
Yang, C., Hsu, Y.-C., & Tan, S. (2010). Predicting the determinants of users’ intentions for using
YouTube to share video: moderating gender effects. Cyberpsychology, Behavior, and Social
Networking, 13(2), 141–152.
Yang, Y., Liu, Y., Li, H., & Yu, B. (2015). Understanding perceived risks in mobile payment
acceptance. Industrial Management and Data Systems, 115(2), 253–269.
https://doi.org/10.1108/IMDS-08-2014-0243
Yarimoglu, E. K. (2014). A review on dimensions of service quality models. Journal of
Marketing Management, 2(2), 79–93.
Yel, M. B., Sfenrianto, S., & Anugrah, R. D. (2020). Using DeLone and McLean model for
evaluating an e-commerce website. IOP Conference Series: Materials Science and
Engineering, 725(1). https://doi.org/10.1088/1757-899X/725/1/012108
Yusuf, M. O., Lawal, B. I., & Oyewusi, M. B. (2020). Benefits of Effective Utilization of Mobile
Technologies and Inquiry-Based Teaching Methods in University of Ilorin, Nigeria. In
Mobile Devices in Education: Breakthroughs in Research and Practice (pp. 667–679). IGI
Global.
Zhao, G., Li, W., Teng, L., & Lu, T. (2014). Moderating role of consumer self-concept on the
effectiveness of two nostalgia appeals. Journal of Promotion Management, 20(1), 1–19.
Zhou, T. (2011). Examining the critical success factors of mobile website adoption. Online
Information Review, 35(4), 636–652. https://doi.org/10.1108/14684521111161972
Zhou, T. (2013). An empirical examination of continuance intention of mobile payment services.
Decision Support Systems, 54(2), 1085–1091.
Zhou, T., Lu, Y., & Wang, B. (2009). The relative importance of website design quality and
service quality in determining consumers’ online repurchase behavior. Information Systems
Management, 26(4), 327–337. https://doi.org/10.1080/10580530903245663
Zuama, R. A., Hudin, J. M., Puspitasari, D., Hermaliani, E. H., & Riana, D. (2017). Quality
dimensions of Delone-McLean model to measure students’ accounting computer
satisfaction: An empirical test on accounting system information. 2017 5th International
Conference on Cyber and IT Service Management, CITSM 2017.
https://doi.org/10.1109/CITSM.2017.8089318

You might also like