Date: October 20, 2021

Emp Temp Code: 7321419115

Gupta Sumit .
Parsi Mohalla Near Zoo Indore Mp Parsi Mohalla Near Zoo Indore Mp
Indore - 452010,
Madhya Pradesh, India

Letter of Appointment
Dear Sumit,

With reference to the interviews you have had with us in the recent past, we are pleased to make you an Offer
of Employment in our Company. Your Grade will be Grade I and you will be designated as Customer Care
Executive . You are required to report for duties on
October 20, 2021 ("Joining Date") at 9:30 AM or as
per the agreed time during work hours.

Your employment will be as per the following terms and conditions :

1. Your remuneration is detailed in the enclosed Annexure I. All tax liabilities arising out of your entire
compensation package, present or future, shall be borne by you.

2. Your duties and responsibilities will be as assigned by your immediate manager or other superior officer of
the Company and the same will also include the jobs assigned by the Management from time to time.

3. The Company’s business operates on a 24x7 basis and you may therefore be required to work in shifts
including periodic night shifts. The work exigencies and the role may require you to extend your
work-timings in accordance with the Working Hour & Attendance Policy. By accepting and signing this
letter you affirm your willingness to abide by this requirement .

4. While your initial place of posting will be at an agreed place /Company’s Office/Site at Indore, you are liable
to be transferred to any department/office anywhere in India/Overseas, or a company/entity formed by the
promoters or transferred/assigned responsibility in any associate company or be recalled to your original
location. Accordingly, your working hours/shift timings could be changed periodically depending on the
work/process requirements. All such transfers shall be governed by the Transfer Policy of the company. In
the event of you being deputed overseas for training and operations you will be require to and shall sign all
required documentation as per the rules, regulation and policies of the Company.

5. Your appointment will be on probation for a period of six months from the date of your joining the Company
or for an extended period of time (“Probation Period”) if found necessary. Your employment with the
Company will be confirmed on the expiry of your Probation Period unless you are specifically advised
otherwise in writing.

6. Your appointment shall continue, during your Probation Period or thereafter upon confirmation, unless your
employment is discontinued by the Company, by providing not less than 30 Days (“Notice Period”) prior
written notice. In the event you decide to leave the employment of the Company, you will be required to
provide 30 Days prior written notice to the Company, and the Company may at its sole discretion relieve
you of your duties anytime during the notice period. You will be paid salary up to the last working day.

The Company at its discretion, during probation or on confirmation of your services thereof, without
assigning any reason, can discontinue your employment on payment in lieu of Notice Period. Such
payment will be calculated pro rate on the basis of your current Gross Fixed salary (subject to tax).
 Incase of violation of any policies, procedures or rules of the Company or any other act of misconduct
including but not limited to improper behaviour, theft or fraud, your services are liable to be discontinued
without Notice Period or without payment in lieu of Notice Period.

7. You agree that this employment is conditional upon you successfully clearing the training as required. In the
event of your in-ability to clear the training, the Company may relieve you of your duties with immediate
effect without Notice Period or without payment in lieu of Notice Period .

8. You are employed as a permanent employee of the Company and are therefore not permitted to undertake
any other employment or engage in any commercial activities, outside the Company, either honorary or
otherwise, without prior written approval of the Company.

9. You are required to maintain the highest order of discipline and secrecy about the work of the Company
and/or its subsidiaries or associate companies and in case of any breach of trust /discipline, your services
may be discontinued by the Company with immediate effect without notice period or without payment in lieu
of notice period.

You are required to always maintain the highest standard of confidentiality towards Company information
which includes but not limited to documents, files, records, customer details, project plans, strategies,
developments, execution process, contracts, billing information, quality metrics, financial information about
the Company etc. relating to business of the Company, which is proprietary to the Company and / or its
clients and other information relating to the business of the Company which may be known, provided or
confided to you (“Confidential Information”). You will not divulge or use such Confidential Information
other than to fulfil your duties as an employee of the Company and while ensuring the best interests of the
Company. Under no circumstances will you disseminate information regarding the affairs or business
matters of the company or information regarding its customers without proper authorization and / or prior
written approval. All information that comes to your knowledge by reasons of your employment with the
Company is deemed to be Confidential Information. Upon ceasing to be an employee of the Company, you
shall immediately return any records, documents and other information of the Company which are in your
possession and shall not retain or transmit any copies (electronic or otherwise) of the same. You will be
required to sign a separate confidentiality agreement along with this letter and may be required to sign
further confidentiality agreements as may be required by the Company. The Company acknowledges that
individual marketing packages, Web sites, and other communications that have been developed for a client
and have been placed in the “public domain”, once distributed to the public may be no longer subject to
client confidentiality provisions.

10. You will be required to apply and maintain the highest standards of personal conduct and integrity and
comply with all the Company’s current rules, regulations, policies and procedures, including Global
Essential Compliance & Security Policies and Social Media Policy as may be in force from time to
time and as may be notified and displayed. You will be bound by the existing and new security rules ,
regulations and policies of the Company, including physical frisking (pat down) process wherein, a search
would be conducted of outer clothing to detect any concealed prohibited articles. All policies mentioned in
this letter, as well as others, are available on the Company intranet and may be changed /modified, at the
Company’s discretion. You are required to keep yourself updated with the Company’s policies .

11. The Company shall have the right to vary, delete, and modify these terms and conditions of employment.

12. You will automatically retire from the services of the Company on the last day of the calendar month in
which you attain the age ofFifty-Eight year . Your date of birth as per official records is 18, 2000
June .

13. You are required to make a full and complete disclosure of any issues in past employment records, any
relationships or dealings you have or propose to have/ enter into directly or through any of your relatives or
family members, with any of the Company's agent, dealers, vendors, suppliers, subcontractors or the like
by whatever name called.
14.This appointment is subject to satisfactory verification of your credentials, character, antecedents and
testimonials as provided in your application to the Company and your curriculum vitae. All cost incurred for
such verification will be borne by the Company. If it is found at any time that you have made any false
statements or suppressed any material information, it shall lead to immediate discontinuation of your
employment with the Company without any notice or compensation.

15.You agree to undergo a drug test or any other medical/fitness test including breath analyzer, as asked for
and at such a place and location as advised by the Company during the course of your employment. In the
event you become unfit for performance of your assigned duties; you shall be liable to be discharged from
the services without any notice.

16.You hereby consent to share your payroll, personal and employment related data for processing and review
outside of the country, subject to adherence to applicable law.

17.Your address as provided by you in the employment forms shall be deemed to be correct for sending any
communication to you and every communication addressed to you at the given address shall be deemed to
have been sufficiently served upon you.

18.You are required to return the duplicate copy of this letter and report to work on or before the date of joining
specified above. In the event you do not do so, it shall be deemed that you are not interested in this
offer/appointment and this letter shall stand automatically withdrawn with effect from the Joining Date .

If the above terms and conditions are acceptable to you, please sign on each page and return the
duplicate copy of this letter as a token of your acceptance of this Letter of Employment.

Welcome to Teleperformance and here’s wishing you a rewarding career.

Yours Truly,
For CRM Services India Private Limited,

Preeti Amit Shirke

Senior Vice President - Talent Acquisition

I, Gupta Sumit .,residing at Parsi Mohalla Near Zoo Indore Mp Parsi Mohalla
Parsi Near Zoo Indore Mp
Indore - 452010, Madhya Pradesh, India do hereby accept the terms and conditions in this

Employee Signature

Employee Name Gupta sumit .

Enclosures:
1. Compensation/ Salary details (Annexure I)
2. Non-Disclosure- Declaration and Undertaking (Annexure II)
3. Personal Data- Declaration (Annexure III)
4. Work from Home- Declaration, applicable under WAHA-[Work at Home] (Annexure IV)

NOTE: For purposes of brevity and ease of reading, the term “ the Company” or the term
“Teleperformance” (wherever it appears in this letter) means Teleperformance.
 Annexure I
Emp Temp Code : 7321419115
Compensation Details

Employee Name: Gupta sumit .

Designation: Customer Care Executive
Grade: Grade I
Date Of Joining: December 17, 2021
City: Indore

Pay Components Amount in Indian (INR)

Basic Pay 5,921.00

Housing Rent Allowance (HRA) ₹ 3,553.00
Transport Allowance 0.00
Flexible Benefit Plan 0.00
Statutory Bonus# 1,184.00
Gross Fixed Salary (1) 10,658.00
Provident Fund (Employee) (2) 711.00
ESIC (Employee) (3) 80.00
Net Take Home [1-(2+3)] 9,867.00
Provident Fund (Employer) (4) 711.00
ESIC (Employer) (5) 346.00

Gratuity* (6) 285.00

Total Fixed Cost (1+4+5+6) 12,000.00

Annual Fixed CTC 144,000.00

Annual Performance Pay** 0 % of Annual Fixed CTC

Annual Performance Linked Incentive (PLI) 0.00

For CRM Services India Private Limited,

Preeti Amit Shirke

Senior Vice President - Talent Acquisition

*Gratuity shall be payable as per " The Payment of Gratuity Act".

**Performance Pay will be payable subject to assessed performance achievement
level, the pay-out criteria and the frequency, as per the “ Performance Pay policy/ note.
#Statutory Bonus is paid monthly as per " The Payment of Bonus Act".

· All Reimbursements will be paid as per prevailing Income Tax rules and company policies in effect

· The above compensation will be subject to Income Tax regulations in force from time to time.

· The above compensation is subject to deduction towards Medi-claim Insurance, transport, if/as
applicable and any other statutory deduction/contribution including Professional Tax, labour
· Any Incentive payable, as part of the compensation structure or otherwise, shall have a
"Minimum Attendance Threshold/Performance" as qualifying criteria for such payout.

Employee Signature

Employee Name Gupta sumit .

 ANNEXURE II
DECLARATION AND UNDERTAKING REGARDING NON-DISCLOSURE

I, Gupta Sumit . residing at Parsi Mohalla Near Zoo Indore Mp Parsi Mohalla
Parsi Near Zoo Indore Mp
Indore - 452010, Madhya Pradesh, India, and working as Customer Care Executive, do hereby solemnly
state, undertake and declare that:

1. I will faithfully, truly and to the best of my skills and ability, execute and perform the duties required of me
as an employee of CRM Services India Private Limited, a Company having its registered office at
Teleperformance Towers, Plot CST No. 1406-A/28 Mindspace, Malad (West), Mumbai- 400090,
Maharashtra, India.

2. I shall comply with all Teleperformance policies.

3. I will maintain the highest standard of confidentiality towards Confidential Information, by not, directly or
indirectly, making known, or permitting such Confidential Information to be disclosed or made known to any
person or entity, either inside or outside the Company. I acknowledge that such information is valuable ,
sensitive and a unique asset of the Company and/or of the Company’s clients. I shall faithfully and
diligently hold such Confidential Information from being disclosed to unauthorized persons, which may
include, but are not limited to, employees of the Company that do not need to know the Confidential
Information, persons not employed by the Company, persons that are not bound by a written confidentiality
agreement with the Company, with regard to the specific Confidential Information, persons not directly
aware of the proprietary and trade secret nature of the Confidential Information.

4. All documents, files, records, project plans, software tools as well as methods and techniques of doing
business, including patents, trade secrets and other proprietary rights associated therewith, Strategies,
Customer details and items of information or equipment relating to Company’s business are and shall
remain the property of the Company, including notes, documents, and files created in the performance of
my duties of employment. I shall not under any circumstances remove such property from the Company
premises without prior written consent. I further agree that all information relating to existing customers
and potential customers of the Products, whether recorded in Company’s database or otherwise is
confidential to the company and that any ownership in respect thereof resides in the company and that it
cannot be used by employee for any purpose not specifically referred to in this employment.

5. I understand and acknowledge that as set forth under the Login Provisioning and De-provisioning
Policy (GECSP 11), my employee ID and password used to access Company or its Clients’ systems are
personal and confidential, are Proprietary Information, and shall not be disclosed to anyone.
Non-compliance with this Policy may lead to disciplinary sanctions upto and including discontinuation of
services, consistent with applicable law.

6. Notwithstanding the separation of my employment with the company for any reason whatsoever I will not
communicate or allow to be communicated to any person not legally entitled thereto any information
relating to the Confidential Information and affairs of Teleperformance .

7. I will immediately report to the Company, any violation or breach of the commitments made in this
declaration, whether the breach or violation is intentional or inadvertent and I agree that:
(i) In the event of a breach or threatened breach of the provisions of this declaration, the Company shall
be entitled to an injunction restraining from using or disclosing, in whole or in part, such Confidential
Information, or from rendering any services, to any person, firm, corporation, association or other entity
to whom any such information has been disclosed or is threatened to be disclosed, which injunction
shall be available without the posting of any bond or other security and the issuance of which is hereby
consented to by Employee,
(ii) Any such breach would cause injury to the Company, and
 8. The rights to any invention, discovery or creation of any system or method related to the Company’s
operations and arising out of any work done in the course of my employment will automatically vest with
the Company. In this connection, the Company may obtain patent rights in its name (or jointly with
others) based on the fact of my invention, discovery, improvement or other creative effort. I acknowledge
that I will not be liable for any compensation for such invention, discovery, improvement or other creative
effort made by me, and that any reward that the Company may, in its sole discretion, bestow on me will
not be deemed to confer any rights towards that invention, discovery or improvement in system or
method. I further acknowledge that I may be required to execute further documentation in connection
with such inventions, discoveries, improvements or other creative efforts and will execute the same
without delay.

9. In the event of my leaving services of the Company, for any reason, during the 12-months period from
the separation date, I shall NOT directly or indirectly either on my own account or otherwise:
i. engage or attempt to engage in providing services to any customer or prospective customer where
such services or products are competitive with the services offered by the Company or any affiliate
to the Customer
ii. canvass solicit or endeavour to entice away from the Company any client or customer (s) of the
Company, or any person(s), who at any time during my employment, were or are clients or
customers of the Company, or were in the habit of dealing with the Company;
iii. solicit, interfere with, or endeavour to entice away any employee of the Company; or
iv. counsel, or otherwise assist any person to do any of the acts referred to in para (i), (ii) & (iii) of this
clause.
10. I shall NOT offer, promise, give, accept, condone, approve or knowingly benefit from an improper
business gratuity, a bribe, ‘kickback’ or other improper advantage, benefit or reward, or otherwise apply
inappropriate influence.

11. I shall NOT make a ‘facilitation payment’. Facilitation payment refers to the practice of paying a small
sum of money to (usually) an official as a way of ensuring that they perform their duty .

12. None of my relatives are employed or associated with the Company or any of its affiliate companies
or its customers/clients/suppliers in any form; and I undertake that I shall immediately notify the
Company in case-
(a) any person who is so employed / associated becomes a relative, and/or
(b) a relative, in future, is so employed / associated with the Company.
I understand and acknowledge that:
1. the restraints contained herein are reasonable in all the circumstances of employment and agree that
they are necessary for the protection and maintenance of the Company and its business.
2. my services can be suspended pending disciplinary action /enquiry/investigation as per Company policy
and I shall abide by decision of investigation/enquiry Committee constituted for such purposes.
3. the Company shall be entitled to seek an order for specific performance or injunctive relief or other
equitable relief in case I fail to observe or breach any of the restraints herein.

I shall indemnify and keep indemnified the company for any loss, damages or injury suffered by the company
for any breach of above conditions or any other clause or term of employment.

I understand and acknowledge that my failure to comply with this declaration and undertaking may lead to
disciplinary sanctions which may include discontinuation of services, as well as civil liability and /or criminal
prosecution under applicable laws.

Executed this ________ day of __________20___

Employee Signature

Employee Name Gupta sumit .

 Annexure III

Personal Data - Declaration

Article I.

I Gupta sumit . hereby certify that all statements made on the Employment Application Form , my
Curriculum Vitae or during my interviews with the Company are true and complete. I understand that any
omission or misrepresentation of any fact may result in refusal of employment or immediate dismissal.

I further understand that I shall be bound by the existing and new rules, regulations and policies of the Company
including those related to Frisking (Pat Down) process wherein, a search would be conducted of outer clothing
to detect any unauthorized / prohibited articles.

I confirm that I have voluntarily furnished my personal information to the Company and the Company shall be
free to use such information and all other information that I may provide at any time hereinafter. The Company
may share such information in connection with my employment and other related matters, as deemed fit and
necessary by the Company.

I recognize that in connection with employment with Teleperformance, I may be the subject of a background
enquiry and drug test by the company or its representative, and I hereby authorize the same. I also authorize
the Company to take action including penal action against me in case any fact is found contrary to what has
been stated by me in the application form mentioned herein above.

I do hereby declare that I will immediately report to my Line Manager or HR team in case of “ Change to
Circumstances”, within 48 hours of me becoming aware of such “ Change to Circumstances” which may
arise due to the following:

a) I am found guilty of a criminal offence / is under police caution or investigation;

b) There is a change in my legal right to work / work status; and
c) There are any adverse credit judgments against me.
d) Change in personal status like name change / marital status / permanent or current address
change etc.

Executed this ________ day of __________ 20____

Temp Emp Code 7321419115

Employee Signature

Employee Name Gupta sumit .