Job Description For ServiceNow Developer CL4

ServiceNow Configurator/Developer (Technical Specialist) – Deloitte Support Services India
Private Limited
The GTS GDAS ServiceNow team provides ServiceNow technology support to Deloitte Global and
Member Firms’.
This role is for a ServiceNow developer. Expectation: Subject matter expert for a number of
ServiceNow implementations, including ITIL process implementation over ServiceNow.
Work you’ll do
 Create, configure, and customize ServiceNow applications for new and existing
implementations.
 Create and configure functional data such as Notifications and Service Level Agreements.
 Create and configure script objects such as Business Rules, Script Includes, UI Policies and
Actions, Client Scripts, ACLs.
 Set-up interfaces between ServiceNow and other platforms in line with integration
opportunities identified by Solution Architects.
 Perform system and integration testing.
 Recommend Administration settings and best practices.
 Create documentation of the developments, unit test cases and implementation plans.
 Work effectively in diverse teams within an inclusive team culture where people are recognized
for their contribution
Responsibilities
Strategic
• Exploring ways of improving processes and procedure to support our

infrastructure
• Assisting with Security technologies roadmap development in conjunction with CISO function,
Deloitte Business Security and ITS Architecture team
• Work alongside the other security departments, to constantly review and where possible, harden,
our systems
• Stakeholder engagement and management
• Leading project workstream deliverables
Operational
• SME for multiple services

• Process improvement tracking and continual service improvement management
• Provide 3rd line troubleshooting
• Engage with 3rd party technical support vendors and maintain relationships
• Manage and monitor performance of services we consume from our suppliers
• Contribute to the creation of technical working documents and procedures
• Share knowledge of new solutions with UK and Swiss Security Operations teams
• Assist with client audits / MF Standards / ISO compliance and evidence gathering
• Regularly and efficiently handle the requests and incidents which enter out ticketing system
• Able to work as part of a geographically separated team.
• Provide out of hours support on a rotation basis, of our security systems, 24/7 (additional
payment)
Experience: 3-9 Years
Work location: Hyderabad
Shift Timings: 11- 8 pm
Key Technical Skills, Experience and Knowledge

 At least 3 years of ServiceNow experience, including custom development, configuration and
administration.
 ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web
Services.
 Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted
aspects of ServiceNow.
 Customize ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service
Portal widgets.
 Strong knowledge of integrations and migrations.
 Deep understanding of ITIL.
 Strong understanding of ServiceNow administration settings.
 Deep functional and technical knowledge of the ServiceNow platform as well as experience
delivering medium to large-scale ServiceNow implementations
 Performs well in an agile environment with constant feedback and interaction with the team.
 Ability to accurately estimate level of effort/duration on projects and tasks.
 A positive attitude and perseverance required to troubleshoot/resolve complex technical issues
whilst balancing multiple priorities.
 Demonstrated ability to troubleshoot technical issues.
 Strong knowledge in application development life cycle
 Executes design activities leveraging knowledge of all application design techniques; Ensures
design is consistent with solution architecture; Ensures adherence to design standards;
Performs technology proofs-of-concept to support design approaches
 Execute construction of solution that leverages knowledge of designated programming
language(s) and ensures consistency with proposed design approach; Initiates peer reviews of
system code; Establishes standards and leading practices
 Experience working with geographically distributed and culturally diverse work groups
 Strong written and verbal communication skills with the ability to present to IT and business
leaders
 Demonstrated ability to stay current with development best practices, existing and emerging
technology platforms, and industry trends
 Experience with formal software development methodologies, with a focus on Agile
Certifications
 ServiceNow Certified Systems Administrator is preferred.

 ServiceNow Implementation Specialist & CAD is a great bonus.
Essential competencies
 High degree of technical expertise in relevant areas
 Team Orientation
 Motivated team player willing to learn from others
 Analytical, logical, thorough and methodical
 Problem management skills
 Able to work without supervision using their initiative to be creative in solution design
 Excellent interpersonal manner, communication skills & customer focussed
Education/Other: Bachelor’s Degree
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can
grow. We want all our people to develop in their own way, playing to their own strengths as they hone
their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of
learning and networking opportunities—including exposure to leaders, sponsors, coaches, and
challenging assignments—to help accelerate their careers along the way. No two people learn in
exactly the same way. So, we provide a range of resources including live classrooms, team-based
learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning
Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and
represents a tangible symbol of our commitment to our people’s growth and development. Explore
DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer
employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We
celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily
choices that can help them to be healthy, centered, confident, and aware. We offer well-being
programs and are continuously looking for new ways to maintain a culture that is inclusive, invites
authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn
more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and
extends to relationships with our clients, our people and our communities. We believe that business
has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and
leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact
on the world.

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ServiceNow Configurator/Developer (Technical Specialist) – Deloitte Support Services India

• Exploring ways of improving processes and procedure to support our

• SME for multiple services

Key Technical Skills, Experience and Knowledge

 ServiceNow Certified Systems Administrator is preferred.

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