Table of Contents

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Panel Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

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 Table of Contents 1-1

Section 1

General Information

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Techline Connect Overview . . . . . . . . . . . . . . . . . . . . . . 1-3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Downloads and Updates . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
RPO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Quick Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Dashboard Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
GDS2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
SPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Vehicle Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
GDS2 DTC Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Dashboard Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Panel Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Panel Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19

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1-2 Table of Contents

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 General Information 1-3

General Information
Techline Connect Overview
Techline Connect is a new application with an intuitive
user interface that integrates service information,
reprogramming, diagnostics and other information
designed to enhance technician efficiency.
Using This Manual
To increase effectiveness with the Techline Connect
software, users should familiarize themselves with the
format and information contained in this guide.
Everything contained in this manual is based on the
latest product information available at the time of
publication.
The right is reserved to make changes at any time
without notice.
No part of this publication may be reproduced, stored in
any retrieval system, or transmitted in any form by any
means, including but not limited to electronic,
mechanical, photocopying, recording, or otherwise,
without the prior written permission of GM Customer
Care and Aftersales. This includes all text, tables,
illustrations, and charts.
To request permission or questions, use the feedback
button located on the top right corner of this page.

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©2018 GM Customer Care and Aftersales. Made in the U.S.A. All rights reserved.

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1-4 Getting Started

Getting Started
System Requirements Installation
In order to optimize the capabilities and features of From TIS2Web
Techline Connect, the minimum system requirements
must be met. Select the link displayed in the startup message:
Techline Connect requires business grade internet From Global Connect
connectivity to download application updates, data From the Service tab, select the Techline Connect Link.
packages for GDS2 diagnostics, large calibrations files (If the link is not visible in your profile, see your Partner
as well as other important features. Security Coordinator (PSC) to ensure you have the
Review the GM Dealer Infrastructure Guidelines in correct access.
detail to ensure the PC’s that Techline Connect will be
installed on meet the necessary requirements. https:// Downloads and Updates
www.gmdit.com/
Techline Connect will install a Download Manager.
Download Manager uses a two-step process that is an
Computing Requirements (Laptop) intelligent application service that will automatically
15” display full Hi download new data and updates as well as help
Display
Definition (HD) manage installations. Downloads are determined by the
Hard Drive 500+ GB capacity dealership’s service profile.
System Memory 8GB RAM Download Manager
Processor Intel Core i7 5th Gen Download Manager is installed as part of the Techline
Operating System Windows 10 Connect installation. Download Manager will appear on
the home screen upon logging in to Techline Connect
and will automatically check for valid application leases
System Administrator Support and renew leases if necessary. Any updates to the
The assistance of the dealerships system application will also download and install automatically.
administrator may be needed to complete the
installation of Techline Connect!
Techline Connect will require the download and
installation of PC client application components. In
many cases, dealership internet security restricts
certain downloads through network and security
administration.

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 Getting Started 1-5

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1-6 Getting Started
Download (Step 1): Downloads will automatically be Dashboard
delivered to each PC that has Techline Connect
installed. Description
Downloads can include Techline Connect manages the MDI/VCI connection
• GDS2 Application and Data along with vehicle connection.
• MDI Updates 1. Launch Techline Connect
• Large calibration files 2. Connect the MDI/VCI and establish the device
connection
GDS2: Techline Connect will automatically update
application and diagnostic data based on the version Tool Bar
already installed on the PC.
Select MDI/VCI:
Note: On initial installation of Techline Connect, the
default diagnostic package must be installed using the
GDS2 Manage Diagnostic Package function.
MDI: Techline Connect uses the same MDI Manager
and MDI drivers used by your existing installation.
If MDI is not installed, Techline Connect will download
MDI Manager. Follow the MDI installation and
connection instructions found in the MDI installation
guide.
Large Calibration Files: Large Calibration files will be
made available to ALL Techline Connect PCs.
Installation of these files can be ignored by the user.
Updates
Updates (Step 2): When downloads are completed by
the Download Manager, the Update Manager will
instruct the user to either perform the update or
postpone the update to another time.

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With MDI/VCI connected to the vehicle, select MDI from

MDI Explorer when prompted to establish device
connection. When device connection is established,
Techline Connect will automatically connect to the
vehicle and retrieve the VIN showing VIN of the vehicle
and MDI/VCI connection status.

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Note: Selecting Install Update will close Techline

Connect, requiring a new login.

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 Getting Started 1-7

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Note: *Vehicles prior to 2009 may not be supported
Techline Connects Get VIN.

Vehicle Selection
Select Vehicle:

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1. Manual VIN input (type or copy/paste)
2. Select Year/Make/Model
3. Select VIN from history
4. Select Year Make Model search from history

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1-8 Getting Started
Mail
The mail icon will send an email to Techline Customer
Support Center (TCSC) for application questions. For
troubleshooting related issues it is recommended to
contact TCSC directly. Note: For VEHICLE related
issues contact Technical Assistance Center (TAC).

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Internet Connection
When wireless symbol is blue, it represents connection
to internet.

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 Getting Started 1-9
Login Information

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Preferences: Provides options for language, country, Settings:
and region settings as well as Session History and
Screen Mode.

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Sign Out: Sign out from Techline Connect and return to
Login page.
Sign Out (Standalone): Sign Out of Techline Connect
(no connection to Service Information and
programming) while allowing GDS2 Stand Alone
diagnostics for test drives.

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1-10 Getting Started
Support Quick Search
Support contains access to a number of resources and Quick Search is an easy way to perform a Service
functions that have not been included within Techline Information (SI ) Keyword search from the Techline
Connect. Connect dashboard. After establishing a vehicle
TIP: Tech2Win can be installed from “Software connection or selecting a VIN, Year/Make/Model in the
Download” and will function separately from Techline Vehicle Selection drop down, enter a keyword or
Connect. phrase then select “enter”. Techline Connect will
automatically open SI in a panel with the keyword
search.

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RPO 5050569

The RPO drop down displays Regular Production Search results are based on “Documents”:
Options for a selected VIN. The RPO drop down can be
accessed from any screen within Techline Connect.

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 Getting Started 1-11

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Dashboard Functions
Techline Connect’s Dashboard is designed to display
critical vehicle information on the vehicle selected in a
simple and easy to understand view.
Vehicle Connection
Techline Connect Dashboard is optimized when there is
a vehicle connection.
Vehicle Description: Provides the marketing
description of the vehicle including color and image
(when available).
Investigate Vehicle History: Provides key IVH and
warranty information used by a service technician.
Retrieve Vehicle Wide DTCs: A quick and easy way
to perform a vehicle state of health check by searching
diagnostic trouble codes (DTCs).
Note: * Retrieve vehicle Wide DTCs is only available
to use on Global A vehicles. Vehicles that use GMLAN,
ClassII and other protocols require the Tech II.

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1-12 Getting Started

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SI — Browse Current Vehicle

SI can be used with and without a vehicle connection.
SI can be searched by VIN and Year/Make/Model.
SI is ‘Active’ when entering a VIN, selecting a VIN from
history or selecting a Year/Make/Model.
Selecting the SI tab opens Techline Connect panel
management allowing SI navigation in multiple panels
(windows) at the same time.

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SI — Search Another Vehicle

This additional SI search functions allows a search for a
different vehicle from the one selected in Techline
Connect.
TIP: This search is best used when needing to do a
quick look up.

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1-14 Getting Started

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Opening SI Documents in Multiple

Panels
1. Techline Connect Multi-Panel view allows a user to
open multiple documents at the same time.
2. To open a new panel RIGHT CLICK on the link and
select Open In a New Page.
3. Techline Connect can be configured from one to
four panels. (Under “your ID” and preference).
TIP: Printing — To print a document RIGHT CLICK
again and select print.

GDS2
Global Diagnostic System 2 (GDS2) has been
integrated into the Techline Connect application.
Techline Connect GDS2 has the same functionality as
GDS2 delivered through TIS2Web with enhanced
navigation, VIN sharing and automated updates.

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 Getting Started 1-15
Using GDS2
Establish an MDI/VCI connection and vehicle
connection in Techline Connect.
1. Select GDS2 from the dashboard. GDS2 will open
within Techline Connect in its own panel.

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1-16 Getting Started

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2. GDS2 will open at the Select Diagnostics screen. Vehicle Overview
3. Proceed with GDS2 functions. Vehicle overview provides a description of the selected
Note: On initial installation of Techline Connect, the vehicle, as well as important information such as Open
default diagnostic package must be installed using the Field Actions, warranty and service history.
GDS2 Manage Diagnostic Package function. VIN is required to populated Vehicle Overview.
Note: Information in Vehicle Overview may be limited
SPS based on the vehicle model year or build region.
The Service Programming System (SPS) updates the
flash calibration files that are stored on onboard vehicle
control modules using Pass-Thru Programming.
Pass-Thru Programming is an SAE industry standard.
SPS is integrated in Techline Connect.
Programming
The major difference from current SPS and SPS in
Techline Connect is that the vehicle connection is
established in the Techline Connect Dashboard.
Steps to begin SPS
1. Establish MDI/VCI connection. Techline Connect
will automatically read the vehicle VIN.
• Once VIN and vehicle description is displayed
in the Dashboard header select the SPS icon.
2. SPS will open after a short startup.
3. SPS will display the selected VIN, there is no need
to “build the vehicle”.
4. Navigate SPS as normal to programming and other
Setup/configuration functions.
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 Getting Started 1-17
GDS2 DTC Check
GDS2 DTC Check is a convenient function that allows
technicians to perform a vehicle wide DTC scan from
the Dashboard. The DTC Check also allows
technicians to clear codes from the Dashboard. In order
to perform this function, an active MDI/VCI and vehicle
connection is required.
Green: Indicates successful communication with the
ECU but no DTCs.
Red: Indicates successful communication with ECU
and DTCs detected.
Grey: Indicates No communication with ECU. This can
mean that the ECU does not exist on the vehicle or the
ECU is not responding.

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Note: Some codes may require GDS2 to be cleared.
Techline Connect will indicate when this is necessary.
Note: GDS2 DTC Check is limited to Global A vehicle
architecture!

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1-18 Getting Started
Dashboard Print
Print is enabled on the Techline Connect Dashboard in
a single print icon. Selecting the icon allows printing of
any or all Dashboard content.

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To print SI documents:
1. Navigate to the document that needs to be printed.
2. “Right Click” within the document and select the
print option.

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 Panel Management 1-19

Panel Management
Panel Management
Panel Management is a powerful Techline Connect
feature that gives technicians the ability to view multiple
screens and applications at the same time, allowing for
various window configurations as shown below.
Right Click to Open a New Panel
From an initial search, a new panel can be opened by
right clicking on a link.

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Dual panels

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1-22 Panel Management
Open up to four panels

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 Panel Management 1-23
Additional documents or applications can be
dropped into a panel of your choice

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