Guia de Manutenção de HP 255 76 NOTEBOOK PC - English
Guia de Manutenção de HP 255 76 NOTEBOOK PC - English
Guia de Manutenção de HP 255 76 NOTEBOOK PC - English
HP 255 G7 Notebook PC
© Copyright 2018 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
AMD is a trademark of Advanced Micro Devices, to most models. Some features may not be otherwise using any software product
Inc. Intel is a trademark of Intel Corporation in available on your computer. preinstalled on this computer, you agree to be
the U.S. and other countries. Bluetooth is a bound by the terms of the HP End User License
trademark owned by its proprietor and used by Not all features are available in all editions or Agreement (EULA). If you do not accept these
HP Inc. under license. Microsoft and Windows versions of Windows. Systems may require license terms, your sole remedy is to return the
are either registered trademarks or trademarks upgraded and/or separately purchased entire unused product (hardware and software)
of Microsoft Corporation in the United States hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
and/or other countries. take full advantage of Windows functionality. refund policy of your seller.
Windows 10 is automatically updated, which is
The information contained herein is subject to always enabled. ISP fees may apply and For any further information or to request a full
change without notice. The only warranties for additional requirements may apply over time refund of the price of the computer, please
HP products and services are set forth in for updates. Go to http://www.microsoft.com contact your seller.
the express warranty statements for details.
accompanying such products and services.
Nothing herein should be construed as To access the latest user guides, go to
constituting an additional warranty. HP shall http://www.hp.com/support, and follow the
not be liable for technical or editorial errors or instructions to find your product. Then select
omissions contained herein. User Guides.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27
Preparation for disassembly ............................................................................................................................... 27
Component replacement procedures .................................................................................................................. 27
Optical drive ....................................................................................................................................... 28
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 30
Component replacement procedures .................................................................................................................. 30
Bottom cover ..................................................................................................................................... 31
Battery ............................................................................................................................................... 33
Memory .............................................................................................................................................. 35
Hard drive .......................................................................................................................................... 37
Solid-state drive ................................................................................................................................ 39
Solid-state drive bracket and connector board ................................................................................ 40
WLAN module .................................................................................................................................... 42
Hard drive connector board ............................................................................................................... 43
USB/card reader board ...................................................................................................................... 44
TouchPad button board ..................................................................................................................... 45
TouchPad module .............................................................................................................................. 46
Fan ..................................................................................................................................................... 48
Heat sink assembly ........................................................................................................................... 49
Display assembly ............................................................................................................................... 53
System board .................................................................................................................................... 62
Speakers ............................................................................................................................................ 64
Power connector cable (DC-in) .......................................................................................................... 65
Top cover with keyboard ................................................................................................................... 66
viii
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 71
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 72
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 72
Installing HP PC Hardware Diagnostics Windows ............................................................................. 72
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 72
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 73
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 73
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 73
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 73
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 74
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 74
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 74
10 Specifications ............................................................................................................................................ 78
Computer specifications ...................................................................................................................................... 78
39.6-cm (15.6-in) display specifications ............................................................................................................. 79
M.2 SATA solid-state drive specifications ............................................................................................................ 79
M.2 PCIe solid-state drive specifications ............................................................................................................ 80
Hard drive specifications ..................................................................................................................................... 81
ix
Using HP Sure Start (select models only) ............................................................................................................ 90
13 Recycling .................................................................................................................................................. 91
Index ............................................................................................................................................................. 92
x
1 Product description
A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
E2-9000e (1.5 GHz, turbo up to 2.0 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
Ryzen 3-2200U (2.5 GHz, turbo up to 3.4 GHz), 1 MB L3 cache, DDR4-2400 MHz, dual core, 15 W
Internal graphics
Panel 39.6-cm (15.6-in), WLED, anti glare, SVA, eDP, slim-flat (3.2 mm); 220 nits
● 4096 MB (4096 MB × 1)
1
Table 1-1 Product components and their descriptions (continued)
Category Description
● 8192 MB (8192 MB × 1)
● 4096 MB (4096 MB × 1)
Primary storage Single hard drive configurations, 6.35 cm (2.5-in), 7.0 mm/7.2 mm/9.5 mm, SATA hard drives
Dual speakers
Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
Supports SD/SDHC/SDXC
Push-push insertion/removal
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to fit embedded panel and external monitor connected)
Category Description
RJ-45/Ethernet
Keyboard/pointing Keyboard:
devices
Full-size, textured, island-style keyboard with numeric keypad (ash silver and jet black)
TouchPad:
1 m, conventional
Windows® 10 Home 64
Windows 10 Pro 64
3
Table 1-1 Product components and their descriptions (continued)
Category Description
AC adapter
Optical drive
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
Component Description
(2) Drive light ● Blinking white: The hard drive is being accessed.
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is firmly seated.
To remove a card:
(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
(5) Optical drive Depending on your computer model, reads an optical disc or reads and writes to an
optical disc.
(6) Optical drive eject button Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
Right side 5
Left side
Component Description
(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
(5) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(6) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Component Description
(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon..
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
2. Select My PC, select the Specifications tab, and then select User Guides.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
Keyboard area 9
Button and speakers
Component Description
(1) Power button ● When the computer is off, press the button to turn on the
computer.
▲
Right-click the Power icon , and then select Power
Options.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
NOTE: Pressing the Windows key again will close the Start
menu.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
Keyboard area 11
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲ To use an action key, press and hold the key.
Table 2-8 Action keys and their descriptions
Icon Description
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Plays the next track of an audio CD or the next section of a DVD or a BD.
NOTE: The airplane mode key is also referred to as the wireless button.
Component Description
Bottom 13
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(3) Product ID
NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For
spare part information, see Display assembly subcomponents on page 19.
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 66.
NOTE: All system board spare part kits include replacement thermal material.
NOTE: For spare part information, see Mass storage devices on page 21.
8 GB 937236-855
4 GB L10598-855
Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Heat sink
(15) For use in fanless models with AMD E2-9000e processors L20494-001
The USB/card reader board cable is available using spare part number L20452-001.
NOTE: For spare part information, see Mass storage devices on page 21.
Front feet:
Rear feet:
HD L50021-001
FHD L50022-001
Miscellaneous Display Kit (includes gaskets [4] and rubber corner positioning tools [4]; not L23065-001
illustrated))
Non-touch, HD L20443-001
HD camera L20447-001
Miscellaneous parts
Table 3-4 Miscellaneous parts and their descriptions
AC adapter
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-conductive, non-marking plastic tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Relative humidity
Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.
Method Voltage
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
4. If it necessary to remove the bezel from the front of the optical drive:
a. Insert a paper clip into the release hole on the front of the bezel (1). The left side of the bezel
rotates outward (2).
b. Press the tab to release the bezel from the drive (3).
c. Rotate the side of the bezel (4), and then remove it (5).
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
30 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Bottom cover
Table 6-1 Spare part description and number
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the optical drive (see Optical drive on page 28).
Remove the bottom cover:
1. Peel the rubber feet off the bottom of the computer (1).
2. Remove the 10 Phillips M2.5 × 9.0 screws that secure the bottom cover to the computer.
32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Battery
Table 6-2 Spare part description and number
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive
Table 6-4 Spare part description and number
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Solid-state drive
Table 6-5 Spare part description and number
Before removing the solid-state drive bracket and connector board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the optical drive (see Optical drive on page 28).
3. Remove the bottom cover (see Bottom cover on page 31).
4. Remove the battery (see Battery on page 33).
5. Remove the solid-state drive (see Solid-state drive on page 39).
Remove the solid-state drive bracket and connector board:
1. Slide the bracket toward the side of the computer (1), and then lift the bracket out of the computer (2).
2. Disconnect the solid-state connector board cable from the system board ZIF connector (1).
3. Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the connector board from the computer (3).
Reverse this procedure to install the solid-state drive bracket and connector board.
Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive connector board
Table 6-8 Spare part description and number
Before removing the hard drive connector board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the optical drive (see Optical drive on page 28).
3. Remove the bottom cover (see Bottom cover on page 31).
4. Remove the battery (see Battery on page 33).
5. Remove the hard drive (see Hard drive on page 37).
Remove the hard drive connector:
1. Disconnect the cable from the system board ZIF connector (1).
2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer.
3. Remove the board from the computer (3).
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
TouchPad button board
Table 6-10 Spare part description and number
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3).
NOTE: The TouchPad module may be very tight and difficult to remove.
Fan L20474-001
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink assembly
Table 6-13 Spare part description and number
Heat sink for use in models with AMD Ryzen processors and integrated UMA graphics L20483-001
Heat sink for use in models with AMD A6/A9 processors and integrated UMA graphics L20491-001
Heat plate for use in fanless models with AMD E2-9000e processors L20494-001
To remove the heat sink assembly from products with discrete graphics:
1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0 × 3.0 screws (1) that
secure the heat sink to the computer.
2. Lift the heat sink assembly from the computer (2).
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system
board components (2)(4) each time the heat sink is removed. Replacement thermal material is included
with the heat sink and system board spare part kits.
Reverse this procedure to install the heat plate or heat sink assembly.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
Full hinge-up displays are not spared. Displays are spared only at the subcomponent level.
Before removing the display panel, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the optical drive (see Optical drive on page 28).
3. Remove the bottom cover (see Bottom cover on page 31).
4. Remove the battery (see Battery on page 33).
Remove the display assembly:
1. Lift the tape from the display connector on the system board (1).
2. Disconnect the cable from the connector (2).
3. Remove the cable from the clip (3).
4. Remove the four Phillips M2.5 × 6.0 screws (1) from the display hinges.
5. Remove the Phillips broad head M2.0 × 2.0 screw (2) from the right display hinge.
6. Rotate the hinges upward (3).
When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the
cover, and then start from above and rotate the cover downward onto the hinges. Make sure the clips
snap into place along the bottom of the display cover.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. If it is necessary to replace the display bezel:
a. Remove the two Phillips M2.0 × 3.0 screws (1), flex the top (2) of the bezel, the inside edges of the
left and right sides (3), and then the bottom (4) of the bezel until it disengages from the display
enclosure.
b. Remove the bezel (5).
The display bezel is available using spare part number L20421-001.
IMPORTANT: HD panels are secured to the display enclosure with screws. FHD panels are secured with
tape.
a. HD panels:
Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
FHD panels:
b. Pull the tape out from behind the left and right sides of the panel.
NOTE: You have to pull on the tape multiple times before it is completely removed.
Display panel stretchable adhesive tape is available using spare part number L29080-001.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display panel cable (2).
The display panel cable is available using the following spare part numbers:
L20443-001: HD, non-touch display
L23064-001: FHD, non-touch display
The display rear cover is available using the following spare part numbers:
L49986-001: Asteroid silver
L49987-001: Dark ash silver
Reverse these procedures to reassemble and install the display assembly components.
When reassembling an FHD display assembly, be sure the install the following parts into the display enclosure
from the Display Miscellaneous Kit, spare part number L23065-001 and display panel stretchable adhesive
tape, spare part number L29080-001.
(1): Four positioning corner pieces
(2): Two gaskets
(3): Display panel stretchable adhesive tape
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Component replacement procedures 61
System board
NOTE: All system board spare part kits include replacement thermal material.
IMPORTANT: Make special note of each screw size and location during removal and replacement
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
(7): Power connector cable
2. Remove the two Phillips M2.0 × 3.0 screws that secure the system board to the computer (1).
3. Lift the left side of the system board, and then remove the system board from the computer (2).
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable (DC-in)
Table 6-16 Spare part description and number
For use in country Spare part For use in country Spare part For use in country Spare part
or region number or region number or region number
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Computer Setup (BIOS), TPM, and HP Sure
Start
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 67.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 68.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 73.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 76).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 76).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 76).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 76).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive,
as follows:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
Computer specifications
Table 10-1 Computer specifications
Metric U.S.
Dimensions
HDD and ODD, Ryzen processors, UMA graphics 2062.7 g 4.55 lbs
HDD and ODD, A9/A6/A4 processors, UMA graphics 2004.7 g 4.42 lbs
HDD and ODD, Ryzen/A9/A6/A4 processors, discrete graphics 2088.7 g 4.60 lbs
Input power
Temperature
Relative humidity
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
78 Chapter 10 Specifications
39.6-cm (15.6-in) display specifications
Table 10-2 Display specifications
Metric U.S.
BrightView
Backlight WLED
128-GB* 256-GB*
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
256-GB*
Dimensions
Height 1 mm
Length 50.8 mm
Width 28.9 mm
Weight < 10 g
Transfer rate
Access times
Logical 0.1 ms
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
80 Chapter 10 Specifications
Hard drive specifications
Table 10-5 Hard drive specifications
Dimensions
Transfer rate
Average (read/write) 12 ms 12 ms 13 ms
Maximum 22 ms 22 ms 24 ms
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Norway NEMKO 1
Singapore PSB 1
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
85
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
HP Sure Start flash 8 MBytes No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 90.
Real Time Clock 256 Bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using the protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or
configuration data. changing the Microsoft®
memory Windows date & time.
Controller (NIC) 64 KBytes (not No Yes Stores NIC NIC EEPROM is programmed A utility is required to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial 256 Bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data Bytes computer. The specific
programmable write-protection method
(not customer varies by memory vendor.
accessible)
System BIOS 9 MBytes Yes Yes Stores system System BIOS code is NOTE: Writing data to
BIOS code and programmed at the factory. this ROM in an
computer Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the computer non-
data. Configuration data and functional.
settings are input using the
A utility is required for
Computer Setup (BIOS) or a
writing data to this
custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
Intel Management 1.5 MBytes or 7 Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware MBytes Management programmed at the factory. configured to enforce
(present only in Engine Code, Code is updated via Intel hardware protection to
select Elite or Z Settings, secure firmware update block all direct read/write
models. For more Provisioning utility. Unique Provisioning access to this area. An
information, go to Data and iAMT Data can be entered at the Intel utility is required for
http://www.hp.com/ third-party data factory or by an updating the firmware.
support. Select store. administrator using the Only firmware updates
Find your Management Engine (MEBx) digitally signed by Intel
product, and then setup utility. The third party can be applied using this
follow the on- data store contents can be utility.
screen populated by a remote
instructions.) management console or local
applications that have been
registered by an
administrator to have access
to the space.
Bluetooth flash 2 Mbit No Yes Stores Bluetooth flash is A utility is required for
(select products Bluetooth programmed at the factory. writing data to this
only) configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.
802.11 WLAN 4 Kbit to 8 Kbit No Yes Stores 802.11 WLAN EEPROM is A utility is required for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Camera (select 64 Kbit No Yes Stores camera Camera memory is A utility is required for
products only) configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint sensor 512 KByte flash Yes Yes Stores Fingerprint sensor memory is Only a digitally signed
(select products fingerprint programmed by user application can make the
only) templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
91
Index
92 Index
spare part number 17, 21 K N
spare part numbers 37 keyboard network jack, identifying 6
specifications 81 product description 3 next track action key 12
hard drive bracket removal 66 nonvolatile memory 85
spare part number 21 spare part number 66
hard drive connector board spare part numbers 16 O
removal 43 keyboard backlight action key 12 operating system, product
spare part number 16, 21, 43 keypad, integrated numeric 11 description 3
hard drive/solid-state drive cable keys optical drive
spare part number 21 action 11 product description 2
HDMI port airplane mode 12 removal 28
identifying 6 esc 11 spare part numbers 28
heat sink fn 11 optical drive eject button,
spare part numbers 16 num lock 11 identifying 5
heat sink assembly Windows 11 optical drive, identifying 5
removal 49
spare part numbers 49 L P
hinge labels packaging guidelines 26
removal 58 Bluetooth 14 panel
spare part number 58 regulatory 14 spare part numbers 19
hinge cover serial number 14 pause action key 12
spare part number 19 service 14 play action key 12
Hinge Kit wireless certification 14 pointing device, product
spare part number 19 WLAN 14 description 3
HP PC Hardware Diagnostics UEFI left side components 6 ports
downloading 73 lights HDMI 6
starting 73 AC adapter and battery 6 product description 2
using 72 camera 7 USB 5
HP PC Hardware Diagnostics Windows caps lock 9 USB SuperSpeed 6
downloading 71 drive 5 power button, identifying 10
installing 72 mute 9 power connector
using 71 power 5 identifying 6
HP Recovery Manager RJ-45 (network) status 6 power connector cable
correcting boot problems 77 removal 65
HP Recovery media M spare part numbers 65
recovery 77 M.2 solid-state drive power cord
HP Sure Start 90 specifications 80 requirements for all countries
memory 82
I nonvolatile 85 requirements for specific
integrated numeric keypad, product description 1 countries and regions 83
identifying 11 removal 35 set requirements 82
internal microphones, identifying 7 spare part number 16 power lights, identifying 5
spare part numbers 35 power requirements, product
J volatile 85 description 3
jacks MicroSD memory card reader, processor 1
audio-out (headphone)/audio-in identifying 5 product description
(microphone) 6 model name 1 camera 2
network 6 mute light, identifying 9 chipset 1
RJ-45 (network) 6 mute volume action key 12 display panel 1
ethernet 2
Index 93
external media cards 2 serial number, computer 14 T
hard drive 2 service labels, locating 14 top cover
keyboard 3 serviceability, product description 3 removal 66
memory 1 setup utility spare part number 66
operating system 3 navigating and selecting 67 top cover/keyboard
optical drive 2 restoring factory settings 67 spare part numbers 16
pointing device 3 slots TouchPad button board
ports 2 memory card reader 5 removal 45
power requirements 3 security cable 5 spare part number 16
processor 1 solid-state drive spare part numbers 45
product name 1 removal 39 TouchPad buttons
security 3 spare part number 16, 21 identifying 8
serviceability 3 spare part numbers 39 TouchPad module
wireless networking 2 specifications 79 removal 46
product name 1 solid-state drive bracket and spare part number 16, 46
product name and number, connector board TouchPad zone, identifying 8
computer 14 removal 40 TPM settings 69
spare part numbers 40 transporting guidelines 26
R solid-state drive cable traveling with the computer 14
recovery 76 spare part number 21
discs 77 solid-state drive connector board U
HP Recovery partition 77 spare part number 16 USB port, identifying 5
media 77 speaker volume action keys 12 USB SuperSpeed port, identifying 6
USB flash drive 77 speakers USB/card reader board
recovery media identifying 10 removal 44
creating using HP Cloud Recovery removal 64 spare part number 17, 44
Download Tool 76 spare part number 16
creating using Windows tools 76 spare part numbers 64 V
regulatory information special keys, using 11 vents, identifying 10, 13
regulatory label 14 specifications volume
wireless certification labels 14 computer 78 adjusting 12
Remote HP PC Hardware Diagnostics display 79 mute 12
UEFI settings hard drive 81
customizing 74 M.2 solid-state drive 80 W
using 74 solid-state drive 79 webcam/microphone module
removal/replacement static electricity 24 removal 55
procedures 27, 30 Sure Start Windows
removing personal data from volatile using 70 backup 76
system memory 85 switch screen image action key 12 recovery media 76
restoring 76 system board system restore point 76
right side components 5 removal 62 Windows key, identifying 11
RJ-45 (network) jack, identifying 6 spare part number 16 Windows tools, using 76
RJ-45 (network) status lights, spare part numbers 62 wireless antenna
identifying 6 system memory, removing personal removal 59
data from volatile 85 wireless certification label 14
S system restore point, creating 76 wireless networking
screen brightness action keys 12 product description 2
Screw Kit, spare part numbers 20 WLAN
security cable slot, identifying 5 removal 42
security, product description 3 spare part numbers 42
94 Index
WLAN antenna
removal 59
WLAN antennas, identifying 7
WLAN cable
spare part number 20
WLAN device 14
WLAN label 14
WLAN module
spare part number 16
workstation guidelines 23
Index 95