Rohan Sangeshkar: D.O.B Address: Andheri (E), Mumbai, India. Mobile: +91 9930 496 542 E-Mail: Linkedin

ROHAN SANGESHKAR
D.O.B : 18th March, 1987

Address : Andheri (E), Mumbai, India.
Mobile : +91 9930 496 542
E-Mail : [email protected]
LinkedIn : http://www.linkedin.com/in/rohan-s-93298612b
PROFESSIONAL SUMMARY
Knowledgeable and dedicated Customer Service Professional with extensive experience in Tourism & Hospitality
industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and
process optimization. Articulate, energetic and results-oriented with exemplary passion for developing
relationships, cultivating partnerships and growing businesses.
WORK EXPERIENCE
Whitehat Jr - Mumbai, India (August 2020 till date)

Sales Manager
• Initiating phone conversations with parents who complete the demo classes for their kids
• Intensely following up with the prospects and closing the sales within the sales cycle
• Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls
• Achieving the weekly targets in a high pressure performance driven competitive environment
• Monitoring self-performance at all times while also contributing to the team performance, keeping track of
factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc
Zenith Leisure Holidays Ltd - Mumbai, India (Nov 2019 – August 2020)
Assistant Sales Manager – MICE
• Acquiring new Corporate accounts & retaining existing Corporate with focus on achieving predefined sales
target & growth.
• Designing flexible tour packages to meet the needs of different clients.
• Finalizing the necessary costs.
• Developing, formulating and implementing strategic plans for the business to achieve revenue and sales
targets.
• Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
Cox & Kings Limited - Mumbai, India (Mar 2018-Oct 2019)

Team Leader (Sales) – MICE
• Research new markets to identify opportunities for MICE.
• Establish, develop and maintain positive business and customer relationships.
• Coordinate sales effort with team members and other departments.
• Serve as tour coordinator as needed.
• Ensure Insurance, legal, health and safety obligations and regulations are adhered to.
• Follow up with clients for Post Event feedback.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships
and secure new travel assignments.
Cox & Kings Limited - Mumbai, India (Dec 2015-Sep 2017)
Team Leader (Sales Support) – Outbound MICE
• Managed sales process from lead inquiry development, negotiate and close deals with prospective clients.
• Look after operational and contracting details for the query.
• Managing correspondence between the sales team and their clients.
• Support sales team for final format check of presentation of standard documentation, quotations and
Invoicing. Follow up for final payments post final invoice.
• Handled FIT & Group queries received from the clients.
• Ensure all invoicing are completed with accuracy.
• Handled Groups as Tour Manager.
• Prepare Destination Presentations for the Team and presenting it to the client.
Blue Frog Limited – Mumbai, India (Jul 2014-Nov 2015)

Senior Bartender
• Assist the Bar Manager in creating trend setting and innovative products and services, which contribute to
sales activities and assist in maximizing revenue.
• Achieve total guest satisfaction and organizational profitability through effective utilization of all resources.
• Conduct weekly training sessions with all bartenders as well as regular training on Wine and Cocktails with
other key members of staff.
• Prepare Store and Bar requisitions.
• Create a friendly working environment at all times.
• Maintaining the product quality, by checking beer pipes, cordials, juices etc.
• Follow the correct opening and closing procedures.
Amwaj Rotana Hotel - Dubai U.A.E (Nov 2012-Apr 2014)

Bartender
• Set up the bar and prepare all mise-en-place for service
• Perform all necessary tasks to service beverages according to the standard of performance manual of the
hotel
• Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner.
• Guest focused and nurture an excellent guest experience.
• Adhering to all food safety and quality regulations.
Woodside All Day Bar & Eatery – Mumbai, India (Oct 2010-Oct 2012)
Bartender
• Organize and maintain the bar in accordance with hygiene standards.
• Prepare all mixers and garnishes.
• Stocks all glassware, condiments, beer, paper products and other necessary items needed for efficient
operation.
• Assist Bartender in preparation of drinks as necessary.
• Assist the restocking and replenishment of bar inventory and supplies.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Promoted from Trainee Bartender
3 Global Services – Mumbai, India (Apr 2007-Mar 2010)

Lead Customer Service Advisor
• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve customer satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
communication.
• Provide accurate, valid and complete information by using the right methods and tools.
• UPSELLING Products
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow
up to ensure resolution.
• Make Team Reports and Stats to improve the Team Performance.
• Conduct trainings for co-workers.
• Mentoring and have done floor walking to assist the Advisor Queries.
Wipro – Mumbai, India (Oct 2006-Apr 2007)
Technical Support Representative
• Provide first-level technical support on Dell supplied products using documented procedures and available
tools.
• Use troubleshooting techniques and tools to identify technical defects and issues.
• Deliver a positive customer experience according to Dell standards.
• Comply with schedule adherence to ensure overall service level targets are achieved.
• Focus on achieving First Call Resolution
EDUCATION
BOARD/ UNIVERSITY DEGREE/COURSE YEAR COLLEGE/SCHOOL

Eastern Institute for Integrated Learning in
Sikkim Board B.Com 2012
Management University
Maharashtra Board H.S.C. 2005 R D National College Of Commerce & Arts
Delhi Board I.C.S.E. 2003 Al Hasanat High School
SKILLS
• Integrity
• Interpersonal skills
• Good Communication Skills
• People Management
• Attentive Service
• Organized
CERTIFICATION & ACHIEVEMENT
• Certified Professional Bartender with Grade A –Cocktails & Dreams, School of Bar & Beverage Operations
• Employee of the Month – Blue Frog
• Certified Heineken Bar Star
• Certificate of Completion: Corporate Etiquette Training Program – Cox & Kings

Rohan Sangeshkar: D.O.B Address: Andheri (E), Mumbai, India. Mobile: +91 9930 496 542 E-Mail: Linkedin

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Rohan Sangeshkar: D.O.B Address: Andheri (E), Mumbai, India. Mobile: +91 9930 496 542 E-Mail: Linkedin

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ROHAN SANGESHKAR

D.O.B : 18th March, 1987

Whitehat Jr - Mumbai, India (August 2020 till date)

Cox & Kings Limited - Mumbai, India (Mar 2018-Oct 2019)

Blue Frog Limited – Mumbai, India (Jul 2014-Nov 2015)

Amwaj Rotana Hotel - Dubai U.A.E (Nov 2012-Apr 2014)

3 Global Services – Mumbai, India (Apr 2007-Mar 2010)

BOARD/ UNIVERSITY DEGREE/COURSE YEAR COLLEGE/SCHOOL

CERTIFICATION & ACHIEVEMENT

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