Construction Repair Business

Plan
Executive Summary
HodgePodge Sealcoating Company is a service provider that offers crack filling and
sealcoating to residential customers. Sealcoating protects asphalt driveways by filling the
cracks and coating the surface of the driveway, protecting it against the elements.
HodgePodge will leverage their industry-benchmarked customer service to rapidly gain
market share.

Although HodgePodge is a seasonal business (cold temperatures and rain do not allow
the coating to cure properly) spanning eight months, they will maintain an office/garage
year round because they were able to find a low rent facility in an industrial district. Even
while only operating seasonally, HodgePodge will reach profitability by month seven and
will achieve respectable profits by the end of year three.

1.1 Objectives

The objectives for the first three years of operation include:

 To create a service-based company whose primary goal is to exceed customer's

expectations.

 To increase the number of clients by 20% per year through superior service.

 To develop a sustainable start-up business, surviving off its own cash flow.

1.2 Keys to Success

The keys to success will be to provide a reasonably priced sealcoating job that exceeds
customer's objective expectations. Objective is used as a modifier as the sealcoating
business is not known for outstanding customer service.
1.3 Mission

HodgePodge Sealcoating Company's mission is to provide customers with the finest level
of service available in the industry. We exist to attract and maintain customers. When we
adhere to this maxim, everything else will fall into place. Our services will exceed the
expectations of our customers.

Company Summary
HodgePodge Sealcoating Company, soon to be based in Washington, PA, is a sealcoating
company that serves the residential market. HodgePodge will based out of a garage with
a room attached to serve as the storage facility and office. The truck will be stored in this
facility as well as the raw materials. Attached to this space is small room that will serve
as the office.

HodgePodge is a seasonal business as a sealcoat cannot be applied when it is too cold or

if it is wet. The garage/office set up is located in an industrial area which will lower the
rental cost enough so it is not a burden to hold on to the office during the off-season.

2.1 Company Ownership

HodgePodge is a sole proprietorship owned and operated by Dan Slopster.

2.2 Start-up Summary

HodgePodge will incur the following start-up costs:

 Computer system with CD-RW, printer, Microsoft Office, QuickBooks Pro, and
Internet connection.

 Desk, chair, file cabinet and cellular phone.

 Pickup truck and gasoline leaf blower.

 Sealcoating mixer and hot crack filler mixer.

 Squeegees for sealcoat and crack filler application.

 Containers for raw ingredient storage and sand (for filling cracks larger than 1/8th
inch in depth).

 Work clothing and water container.

Some items are considered assets to be used for more than a year, and will be labeled
long-term assets and will be depreciated using G.A.A.P. approved straight-line
depreciation method.

Services
HodgePodge provides residential sealcoating and crack filling. Sealcoating is the process
of spreading a thin layer of an asphalt-based product that coats the surface of an asphalt
driveway, filling in small cracks and sealing the surface against the elements. Part of the
sealcoating process is applying crack filler first, a rubberized liquid that fills the gaps that
are created in the driveway. If the crack is more than 1/8th inch in depth, sand must be
added to fill up the empty space.

Before the driveway is ready to be sealcoated it must first be cleared of all debris. This
will help adhesion of the sealcoat. Once the driveway is clear of debris, the cracks are
filled. Next the sealcoat goes on and the driveway must then dry for 24 hours before use.

The typical cost for sealcoating a driveway ranges from $200-$300 depending on size
and condition of the driveway.

Market Analysis Summary

HodgePodge has identified two distinct segments of the population that are consumers of
a sealcoating service. HodgePodge will have one marketing campaign that will reach
both populations.
4.1 Market Segmentation

HodgePodge's market can be segmented into two groups:

 People with disposable income who can afford to pay someone. This group
typically has a household income over $50,000 and pays many service providers to
maintain their home (i.e. lawn care).

 Older people that believe they are not physically capable of doing it themselves,
or choose not to. This group believes that sealcoating is too much exertion for them
or way too messy, particularly at their age. This group also believes that sealcoating
the driveway will greatly extend the life of the driveway.

4.2 Target Market Segment Strategy

HodgePodge's strategy for reaching these people will be based on a series of

advertisements in the local paper. Within the metro section of the paper there is an area
where local service providers advertise. This section appears to be well received by the
readership as people of the community often refer to this section when they are trying to
find a service provider.

In addition to the advertisements, HodgePodge will also have a yellow pages

advertisement. Lastly, HodgePodge will leverage word of mouth referrals. HodgePodge
will create an economic incentive for current customers to make a referral for a new
customer. While this will take a small amount away from profit margins, it will build a
loyal customer base for successive years.

4.3 Service Business Analysis

The sealcoating business is made up of primarily independent contractors, larger paving

companies, and a few franchises. In general the bulk of the business is from independent
contractors.
4.3.1 Competition and Buying Patterns

The sealcoating industry is made up of independent contractors that do paving and

sealcoating, as well as two sealcoat specific companies, Dura-Seal and Sealer King.

The buying patterns of consumers are typically based on price and and perceived
customer service, with an emphasis on price. Price is emphasized is because there often is
little to differentiate companies based on the actual product (because the customer is not
aware of the seal coating materials until the job is done and even then it is very difficult
for the consumer to perceive a difference) and in general the industry is not known for its
stellar customer service.

Strategy and Implementation Summary

HodgePodge will be aggressively courting new customers by leveraging their competitive
advantage of superior customer support. In an industry that is not known for their
customer support, it is quite easy to stand out with good customer service. During the
initial estimation phases, HodgePodge employees will be able to professionally respond
to any questions that the customer may have. This meeting also gives HodgePodge the
opportunity to provide the customer with a written pamphlet of information that explains
information about HodgePodge the company, offers general information about
sealcoating, the pros and cons of sealcoating as well as what expectations the consumer
can reasonably have about a sealcoating service provider. This initial interaction will give
HodgePodge an opportunity to show off its stellar customer service, which will turn the
prospective person into a client.

5.1 Competitive Edge

HodgePodge's competitive edge is outstanding customer service. This begins with the

initial interaction when providing the customer with an estimate. The next chance to
shine is the time when the company is on-site laying down the sealcoat. Upon finishing
the job an employee will briefly speak (or leave written documentation if the customer is
not home) with the customer detailing what was just done to their driveway, what needs
to be done in regards to curing, what are some reasonable expectations in regards to the
service and what to do if they have any problems or questions.

The employees will be specifically trained on how to interact with the customer so
HodgePodge will feel comfortable in letting the employees who are laying down the
sealcoating be HodgePodge's representative with the customer.

5.2 Sales Strategy

HodgePodge's sales strategy will be based on impressing the customer with excellent
customer service when HodgePodge's representative meets with the prospective
customer. The sealcoating costs between all of the different competitors are going to be
quite similar. Regardless, it is difficult to compete on price.

With this in mind, HodgePodge will compete on superior service. HodgePodge will give
the customer detailed information about sealcoating, what the advantages and
disadvantages are, and what are reasonable expectations consumers should have.
HodgePodge will arm the prospective consumer with information to make a more
educated choice. HodgePodge believes that by providing the customer with as much
information about the service, they will choose HodgePodge's because they appreciate
HodgePodge attempt to benefit the consumer.

5.2.1 Sales Forecast

There will be no sales activity during the first month so this time will be used to set up
the work area and the office. The next month will be used to line up initial customers as
well hire and train employees. By the third month, HodgePodge will begin sealcoating
driveways. Business should steadily grow through September when the season will begin
to wind down. Profitability will be reached by month seven.

5.3 Milestones

HodgePodge will have several milestones early on:

1. Business plan completion. This will be done as a roadmap for the organization. This
will be an indispensable tool for the ongoing performance and improvement of the
company.

2. Office set up.

3. Hiring three full-time employees and training them.

4. Profitability.

Management Summary
HodgePodge is owned and operated by Dan Slopster. Dan was first introduced to
sealcoating during his summer before leaving for college. Dan created his own small
sealcoating company where he would walk around the neighborhood and sign up
neighbors for sealcoating jobs. This occurred after sealcoating his parents driveway and
recognizing that after you get into a rhythm, it was not that difficult. Dan would do
everything himself, the soliciting of the job as well as all the work.

The next year Dan went off to college, pursuing his Bachelor of Arts at Washington and
Jefferson College. When Dan came home during the summers, he usually had several old
customers calling him asking him to do their driveway. Dan was generally more than
happy as it was easy money for him. Ultimately, Dan graduated and went to work in the
Human Resource department of Heinz which have their corporate offices in Pittsburgh.
This was a good experience but working for someone for the rest of Dan's life is not his
cup of tea.

Dan left Heinz, moved down to Washington, PA and began contemplating what he could
do as his own boss. After researching the market he realized that his old job as a
sealcoater was an especially attractive industry because the industry in general had poor
customer service. His research indicated a new company could be a success if it
concentrated on satisfying the customer.
6.1 Personnel Plan

Dan will be working full time for HodgePodge. He will be doing the hiring, training,
sales, and strategic development, as well as helping out with the actual driveway work for
training proposes.

Three full-time employees will be hired by month three and they will be working with
HodgePodge through the beginning of November when the sealcoating season will be
coming to an end.

For the second season, three more people will be hired (an additional crew).

Financial Plan
The following sections will outline important financial information.

7.1 Important Assumptions

The following table details important financial assumptions.

7.6 Business Ratios

Business ratios for the years of this plan are shown below. Industry profile ratios based
on the Standard Industrial Classification (SIC) code 1771, Concrete work, are shown for
comparison.

Appendix