Sales Account Coordinator or Customer Service Representative or

AnnMarie Schultz
598 Summerfield Drive

Chanhassen, MN 55317
952-233-4177 (home) 612-281-7887 (cell)
[email protected]
PROFESSIONAL EXPERIENCE_______________________________________________________
ACOSTA Sales and Marketing, Eden Prairie, MN

2010
Sales Support, Claims Coordinator
Reviews and validates claims for all assigned manufacturer's lines with knowledg
e, experience, research and communication with internal and external parties. H
andles invalid claims in accordance with deduction management guidelines and com
pliance. Is responsible for escalating unresolved issues to appropriate parties
including business managers, claims specialists and claims management. Maintai
ns strong working relationships with customers, clients and compliance personnel
.
The Mentor Network, Edina, MN 2008-2009
Payroll Coordinator
Responsible for maintaining employee data in Oracle, processing bi-weekly and se
mi-monthly payroll for assigned corporations with up to 2000 employees to ensure
Sarbanes compliance. Process supplemental employee transactions between cycle
s, maintain garnishments and support payment records, print third party checks a
nd payroll reports, receive and file time cards, respond to employee requests.
Also works closely with government agencies such as Social Security Administrat
ion and the State Unemployment Department to ensure compliance.
St. Andrew Church, Eden Prairie, MN 2005-2006
Preschool PMO Teacher
Assistant teacher in a Christian preschool setting for two year old children not
yet eligible for regular preschool enrollment. As a "Parents Morning Out" teac
her, provided care and taught young children school behavior and skills readying
them for preschool.
Analysts International, Edina, MN 1998-2001

Payroll /Benefits Administrator/Minneapolis Branch
Responsible for all payroll and benefit issues and concerns for 400 plus IT cons
ultants. Administered the processing of all employee information necessary for
biweekly payroll. Handled information necessary to process new hires, track lea
ve of absences, sick time accruals, pay raises and bonuses, vacation accruals, 4
01K contributions, medical plan deductions and terminations. Responsible for ha
ndling very confidential information.
ADP Automatic Data Processing, Bloomington, MN 1996-1998
Client Services Representative
The primary responsibilities of this position were to service a base of over 400
client accounts regarding all payroll and benefit processing inquiries. ADP se
rved as the payroll processing agent for its clients. As a client service repre
sentative I handled a wide variety of client issues surrounding payroll. This i
ncluded, salary and wage information, benefits, payroll deductions, tips and oth
er compensation and bonus processing. Clients would phone in to our department
and our job was to handle the problem to avoid a payroll processing error and/or
make changes to an existing payroll. Unemployment issues, tax filing, Social S
ecurity and Medicare deductions information were also answered.
Kuehn Pearson Rufer Co., Bloomington, MN 1994-1995

Food Brokerage Client Account Representative
Responsible for processing orders, handling and setting up promotions, preparing
food show sheets, entering and maintaining pricing, coding UPC's for new produc
t items, tracking price changes for fifteen plus manufacturer's product lines.
All other customer requests from the food manufacturer as needed related to cust
omer service in the food brokerage.
The Pillsbury Company, Minneapolis, MN 1991-1993
Consumer Relations Respondent
Resolved a broad range of customer inquiries and complaints received via phone o
r letter. Analyzed and evaluated consumer protection cases for reimbursement ba
sed on departmental guidelines. Promoted consumer loyalty and satisfaction thro
ugh effective communications and problem solving skills, while minimizing the ne
ed for third party involvement. Responded to 23% more contacts than the departm
ent average of 65 phone contacts daily. Directed the "Can't Find" search projec
t for Consumer Relations. This is a special service provided to consumers needi
ng difficult to find resources. Designed and developed holiday entertaining bro
chures. Created and conducted a seminar for department instruction on customer
service satisfaction, stress management and how to handle the difficult customer
.
Copy Duplicating Products, Richfield, MN 1989-1991
Customer Service Representative
Provided customer training and installation on four top models of facsimiles. S
erviced and supported 450 customer accounts. Developed new business accounts on
an ongoing basis. Achieved sales 25% above the monthly quota of $10,000 in fax
paper and office supplies sales.
Facsimile Sales Representative
Demonstrated four facsimile models to customers. Developed new business account
s through cold calling, extensive telemarketing and interoffice leads. Achieved
sales volume 23% above monthly quota of $15,000 in facsimile equipment.
Education Credentials
University of Wisconsin-Stout
Menomonie, Wisconsin
Bachelor of Science, Home Economics in Business

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AnnMarie Schultz

598 Summerfield Drive

ACOSTA Sales and Marketing, Eden Prairie, MN

Analysts International, Edina, MN 1998-2001

Kuehn Pearson Rufer Co., Bloomington, MN 1994-1995

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