2015 ISSUE 3 1

2015 ISSUE 3

O v e r 1 0 0 Ye a r s o f E x p e r i e n c e

ACDelco Makes Business Changes to Grow WHAT’S INSIDE

Agreement gives distributors more flexibility, expands IN THE NEWS
parts availability to independent shops Chevrolet Colorado With Box Delete Package ......... pg 3
Forward Collision Alert Operation and Settings........ pg 4

Brand-new agreements
the service bay
with distributors will help
GM Transmission Technical Guides Added to GM
make it easier for them to Service Information........................................................... pg 2
stock ACDelco parts and Wheel Speed Sensor Diagnosis...................................... pg 6
5-Wire Stepper Motor Actuators................................... pg 7
satisfy intense demand from
Keeping Current................................................................. pg 9
independent service centers
for greater and more timely training
parts availability. ACDelco Builds on 50+ Years of
Training to Keep Techs in the Know............................... pg 10
Taking a Test Drive............................................................. pg 11
Changes include a new,
How to Take ACDelco Training....................................... pg 12
open-distribution model Training Schedule............................................................... pg 12
in the U.S. that will expand
distributors’ sales territories product
while meeting the needs Duramax Diesel Maintenance Support....................... pg 8
The ACDelco Illustrated Catalog Receives Updates pg 9
of independent service
centers. In addition, ACDelco running the business
has begun adjusting
Direct Diagnostic and Repair Assistance for PSC pg 3
prices on key parts lines Program Participants........................................................
Customer Savings Heat Up with ACDelco Spark
and simplifying purchase Bob Sanford, General Director, ACDelco Plug Rebate.......................................................................... pg 8
and incentive programs for Bosch Diagnostic Equipment Rebate Discontinued pg 9
distributors. Gateway ‘Spark Plug’ Login Tool Discontinued........... pg 12

tech tips
Continue reading on page 2
Correct Replacement Spin-On Oil Filter...................... pg 5
Throttle Body Replacement Job Aid Now Available pg 11
2 2015 ISSUE 3

THE SERVICE BAY Continued from page 1

GM Transmission Technical Guides “I’ve spent the past year talking to our Consumer Assurance and Roadside
Added to GM Service Information independent service center customers. Assistance: These programs protect
They believe in the brand and everything consumers in the event of a problem
GM has recently
added nearly it represents; they love the quality and on the road or the rare product defect
20 Transmis- broad coverage of our parts; they think (available to eligible participants in
sion Technical our training is the best in the business; ACDelco’s Professional Service Center
Guides to the
and they’re thrilled with our Consumer program).
GM Service
Information Assurance and Roadside Assistance
application. programs for consumers. The issue is they Holistic marketing and business
GM Service development support: ACDelco
have a difficult time getting our parts, and
Information is
we are going to change that,” says Bob supports installers with industry-leading
an online sub-
scription service Sanford, general director, ACDelco. e-commerce tools, marketing support,
that delivers the digital and customer relationship
most accurate and current diagnostic and management tools and access to over 20
“As a leader in the global aftermarket
repair information for GM vehicles.
business, it’s our job to meet our marketplace discounts to help them run
The Transmission Technical Guides pro- customers’ needs, and we are acting with and grow their business.
vide a detailed theory of operation and speed to get them the parts they need.
make an excellent addition to the existing
At the same time, we want to make it Industry-leading training: ACDelco
Transmission and Transaxle Unit Repair
manuals used for off-vehicle repairs that easy for distributors to do business with offers more than 500 instructor-led,
are currently available in the GM Service us. The new agreement positions our virtual classroom and web courses for
Information. technicians to help them stay on top of
valued distributor partners, independent
service centers and ACDelco with a real rapidly changing automotive technology.
The technical guides contain detailed col-
or graphics to aid in reviewing fundamen- opportunity to grow sales and succeed ACDelco recently announced a technician
tal mechanical, hydraulic and electrical together in the growing aftermarket.” training award program to encourage
operating principles of a transmission. technicians to pursue training and shop
These guides are a helpful resource. But Independent service centers are owners to support it.
there is a wide range of repair procedures demanding more ACDelco parts
and technical specifications for certain because ACDelco has been serving the A trusted brand: Independent market
vehicles and transmissions, so always
automotive aftermarket for nearly a research shows ACDelco leads the
refer to the proper service publication
when servicing a specific transmission. century. ACDelco’s leadership position is industry in six major brand equity
based on several key attributes: attributes, signaling the strength of the
The Transmission Technical Guides are brand and the confidence within the
easily accessible from the main menu
Quality and portfolio depth and industry.
within the Service Information. From the
Service Information home page, select breadth: ACDelco offers nearly 90,000
the link for Unit Repair, Specialty Publica- parts across 37 product lines for most The $145-billion annual aftermarket
tion or Transmission Technical Guide. business is expected to expand another
makes, models and budgets – and in
The right side of the page lists the more than 100 countries. Parts undergo $11 billion in just two years. Even as new-
Supplemental Transmission Technical stringent measures to ensure quality and car sales trend back up to pre-recession
Guides. Click the link to access the durability; for example, ACDelco brake numbers, the average vehicle on the road
desired publication. Since the guides are
products are among the most tested in today is a 2004 model.
rather large, it may take 30 seconds or so
to open. the industry.
“That means there are 100 million
GM Service Information is also the vehicles on the road in the U.S. that
General Motors OE parts: ACDelco is
primary source for GM service bulletins,
the only true provider of GM OE parts. are six to 12 years old, representing a
collision repair manuals, and GM owner
manuals. GM brands represent 36 percent of the real sweet spot for our industry,” says
car and light truck population in the U.S. Sanford. “With the business changes
Access more information or subscribe to we’ve implemented and the power of the
That’s 67.2 million vehicles on the road
GM Service Information today by visiting
www.acdelcotechconnect.com. today that need parts and service. ACDelco brand, we intend to seize that
opportunity.”
 2015 ISSUE 3 3

Call Or Click: Direct Diagnostic and IN THE NEWS

Repair Assistance for PSC Program Chevrolet Colorado Offered

With Box Delete Package

Participants
A new box delete option for
the award-winning Chevrolet
Colorado is designed to allow
For diagnostic and repair assistance on tough or unusual service repairs on any make or model, business owners and fleet man-
ACDelco now has two options for Professional Service Center (PSC) program participants. agers to customize the rear of
the truck for almost unlimited
purposes.
Diagnostic Hotline Identifix

The package – RPO order code

ZW9 – is available on Colorado
Work Truck 2WD extended cab
www.identifix.com
models and is offered exclu-
A new option for diagnostic and repair sively with the 305-hp 3.6L V-6
www.diagnostichotline.com engine and six-speed automatic
assistance for ACDelco PSC program
transmission. A $300 credit
Diagnostic Hotline offers a flat-fee price participants is to contact Identifix. Identifix’s is applied to the Colorado’s
option that allows unlimited calls for one Direct-Hit® is an online reference service suggested retail price when the
case. At $35 per case, technicians have access that uses a month-to-month subscription option is selected. Additional
vehicle and package highlights
to master technician specialists for every program without contracts. Identifix offers
include:
make and model, foreign and domestic, with multiple unique accesses for PCs, laptops
live technical support over the phone. With and tablets/iPads® without charging a • 2,200-pound payload
no-charge sign-up and no monthly or yearly per-use fee. rating
• 6,001-pound gross vehicle
membership fee, you simply pay as you go.
weight rating (GVWR)
Direct-Hit has more than 600,000 Hotline • Temporary taillamps
There also is a special price option of $2.85 Archives that feature continually updated, installed on the rear of the
per minute for ACDelco PSC program experience-based information for vehicle frame
• Rear bumper deleted
participants. Diagnostic Hotline specialists conditions, when the issue commonly occurs • Full-size spare tire
can provide factory OEM information with and how to fix it. Direct-Hit also includes included
access to a database with decades of pattern genuine OEM service and repair information. • Eight body mount provi-
sions (four per frame rail)
failures.
• Standard fuel filler posi-
ACDelco has teamed up with Identifix to tion. Optional BJA-code
For diagnostic and repair assistance with provide Identifix Direct-Hit service to PSC service body fuel filler will
Diagnostic Hotline, call 1-800-825-5886, program participants at a reduced price of be available and shipped
loose in the cab for upfit-
select prompt 2, and then prompt 1. Or, visit $154 per month, as well as two free hotline
ter installation
www.diagnostichotline.com for help. calls per month. • Z82 trailering package
• G80 locking differential.
For diagnostic and repair assistance with
An option to delete the rear
Identifix, call 1-800-825-5886, select prompt seat for great cargo capacity
2, and then prompt 2. Or, visit and versatility is also available
www.identifix.com for help. with the Colorado Work Truck
extended cab regardless of
whether the box stays or goes.
4 2015 ISSUE 3

Looking Ahead:
Forward Collision
Alert Operation
and Settings
The Forward Collision Alert (FCA) system (RPO UEU) available on many
late-model GM vehicles, ranging from the Cadillac ATS to the Chevrolet
Sonic, is designed to help drivers avoid or reduce the harm caused by front-
end crashes. When approaching a vehicle ahead much too quickly, the FCA
system warns drivers with a red flashing alert and rapid beeps.

The FCA system is a warning system only and does not apply the brakes. It
does not warn the driver of any objects that are not detected as a vehicle
(e.g. pedestrians, animals, signs, construction barrels or other stationary or
slow-moving objects).
Forward Collision Alert indicators
are located on top of the instrument panel.
System Operation
The FCA system uses the following components:

• The Frontview • The Collision Alert Indicators are controlled by the

Camera Module, instrument cluster via serial data messages from the
mounted in front of the Frontview Camera Module.
rearview mirror at the
top of the windshield,
looks toward the
roadway ahead to
detect vehicles. It
communicates with
the instrument cluster The Collision Alert Indicator The Vehicle Ahead
to illuminate the flashes when approaching a indicator displays in
appropriate collision detected vehicle much too rapidly. green when a vehicle
alert indicators and The frontview camera module is is detected.
the infotainment located in front of the rearview mirror.
system for audible • The infotainment system controls the audible alert for the
alerts. FCA system.
• The FCA switch on • The Memory Seat Module and Safety Alert Seat (if
the steering wheel equipped) control the haptic alert and command the seat
provides an input to pulse when approaching another vehicle too rapidly.
to the Frontview
Camera Module If there is an FCA system malfunction, DTC B1011 (System
to select between Disabled Information Stored Malfunction) may be set. Check
the four alert the Frontview Camera Module disable history for more
timing settings. FCA steering wheel switch is used information about what affected the operation of the system.
Continuously to set the alert timing.
pressing the switch
sets the FCA timing to Far, Medium, Near, or Off. The
setting is displayed on the instrument cluster.
 2015 ISSUE 3 5

Object Detection TECH TIP

The FCA system detects vehicles within a distance of
approximately 197 feet (60 meters) and operates at speeds Correct Replacement
above 25 mph (40 km/h). The system provides the following
warnings: Spin-On Oil Filter
2012-2016 Buick Enclave, LaCrosse; 2012 Cadillac SRX; 2013-2016
• Vehicle Ahead – When a vehicle is detected by the Cadillac SRX, XTS; 2012-2013 Chevrolet Captiva (VIN L), Impala; 2012-
Frontview Camera Module, the vehicle-ahead indicator 2016 Chevrolet Equinox, Traverse; 2014-2016 Chevrolet Captiva (VIN L),
Impala (VIN W), Impala (VIN 1); and 2012-2016 GMC Acadia and Terrain
will illuminate in green. Some vehicles may not be
(excluding police vehicles with RPO 9C1, 9C3)
detected on curves or hills, or if there are poor visibility
conditions. The FCA system also will not detect another Beginning in 2012, the
vehicle ahead until it is completely in the driving lane. available V6 engine
• Tailgating Alert – When following a detected vehicle (RPOs LFW, LFX,
ahead too closely, the red collision alert indicator will LLT) in these models
stay illuminated continuously until the following distance was redesigned
is increased. Once the distance is increased, the green with tighter engine
vehicle ahead indicator will illuminate again. On some tolerances. The oil
PF63E oil filter
vehicles, the vehicle ahead indicator will display amber pressure was increased
when following too close to the vehicle ahead. to accommodate these tighter tolerances. As a result,
• Collision Alert – When the vehicle approaches another the oil filter specifications of the production oil filter and
detected vehicle much too rapidly, the red collision alert the service oil filter were also improved to meet the new
indicator will flash and sound several high-pitched beeps. engine requirements.
If equipped, the Safety Alert Seat pulses. When the
collision alert indicator flashes, the hydraulic brake assist When servicing these V6 engines, it’s important to use the
function may prepare for driver braking to occur more recommended replacement ACDelco PF63E oil filter to
rapidly, which can cause a brief, mild deceleration on some ensure proper engine oil filtration and engine performance.
vehicles. The driver should continue to apply the brake
pedal as needed. These V6 engines are factory built with an ACDelco PF64
oil filter, which may be confused with the ACDelco PF48 oil
The hydraulic brake assist function is designed to support filter because both oil filters have the same appearance and
the driver in emergency braking situations. The Electronic oil can size. However, these two oil filters have different
Brake Control Module (EBCM) receives inputs from the brake internal specifications. The OEM PF64 oil filter has a much
pressure sensor. When the EBCM senses an emergency higher bypass valve rating that matches the service oil filter
braking situation, it will actively increase the hydraulic brake requirement of the PF63E, which was specifically chosen to
pressure to a specific maximum by turning the pump motor on. match the performance demands of these engines.

Conditions Affecting Operation The ACDelco PF64 oil filter installed by the factory meets
The FCA system may not detect a vehicle ahead if the the specifications of the ACDelco PF63E — but due to the
Frontview Camera Module is blocked by dirt, snow, or ice, or length of the ACDelco PF63E oil filter can, the engine plant
if the windshield is damaged. In these cases, the vehicle ahead cannot build with it because it currently interferes with the
indicator will not be illuminated. assembly line process.

It also may not detect a vehicle on winding or hilly roads, or in DID YOU KNOW?
driving conditions that can limit visibility, such as fog, rain, or The use of a spark device to ignite a fuel-air mixture was
snow. first demonstrated way back in 1777 by Italian physicist
Alessandro Volta, who also advanced the study of
The FCA system may provide unnecessary alerts for turning electrical capacitance. The scientific world was suitably
vehicles, vehicles in other lanes, objects that are not vehicles, impressed and dubbed the unit of electrical potential
or shadows. These alerts are normal operation. after him: volt. He also invented the conventional storage
battery. Smart guy.
6 2015 ISSUE 3

Wheel Speed Sensor Diagnosis

• 2007-2010 Saturn Outlook bearings only) • 2012-2014 Buick Verano (2014 MY: front
• 2007-2014 GMC Acadia • 2010-2014 Chevrolet Camaro driven wheel bearings only)
• 2008-2014 Buick Enclave • 2010-2014 Chevrolet Equinox • 2013-2014 Cadillac ATS – AWD / RWD (driven
• 2008-2014 Cadillac CTS/CTS-V • 2010-2014 GMC Terrain wheel bearings only)
• 2009-2012 Chevrolet Colorado • 2011-2014 Buick Regal • 2013-2014 Cadillac XTS
• 2009-2012 GMC Canyon • 2011-2014 Cadillac CTS/CTS-V Coupe • 2013-2014 Chevrolet Malibu
• 2009-2014 Chevrolet Traverse • 2011-2014 Chevrolet Camaro Convertible • 2014 Cadillac CTS (VIN A including V-Sport)
• 2010-2014 Buick LaCrosse • 2011-2014 Chevrolet Cruze, • 2014 Chevrolet Impala (new body style)
• 2010-2014 Cadillac CTS Wagon • 2011-2014 Volt (2014 MY: front driven wheel
• 2010-2014 Cadillac SRX (driven wheel bearings only)

An intermittent click or grind noise or

ABS pump motor noises may be heard Cleaning the Ring
inside the vehicle at parking lot speeds In most cases, cleaning any accumulated
and the ABS, Service Traction Control debris on the magnetic encoder ring
System, and/or Service StabiliTrak will repair conditions related to DTCs
warning lamps may be on. DTCs C0035 C0035-C0050 with symptom bytes 18,
(left-front corner), C0040 (right-front 5A, 0F. The encoder ring is located on the
corner), C0045 (left-rear corner) or inboard side of the bearing hub.
C0050 (right-rear corner) with symptom
bytes 18, 5A, 0F may be set. Do not use any type of magnetic tool
to remove the debris from the bearing
These conditions may be caused by single magnetic encoder; an external magnet Magnetic Encoder Ring (1).
or multiple pieces of ferrous metallic can damage the encoder.
debris stuck to the wheel speed sensor
magnetic encoder ring. The magnetic To properly clean the magnetic encoder
encoder ring is part of the inboard ring, some applications may require
bearing hub assembly. This does not removal of the bearing/hub assembly.
apply to capped wheel bearings. Remove the foreign debris from the
magnetic encoder ring by gently using a
Vehicles equipped with electric power dry nylon soft bristle brush. Take care not
steering (RPO NJ2 only) may have a to damage the bearing outer seal when
heavier steering feel at low speed and brushing and/or cleaning the magnetic
DTC U0415 may be set in the power encoder debris. If debris still remains,
steering control module. This is a normal wash the encoder ring using a mild soap
default action with the loss of a wheel detergent and wipe it dry. Debris on the ring (1) before cleaning.
speed sensor signal.
After cleaning, refer to the appropriate
Magnetic Encoder service information and perform the
Instead of a traditional mechanical type vehicle diagnostic repair verification
tooth tone wheel, some vehicles use a procedure for the set DTCs.
wheel speed sensor tone wheel made
of a magnetized nitrile rubber ring,
typically brown in color. This magnetic
encoder consists of multiple North and
South Pole pairs surrounding the outer
circumference. When the magnetic
encoder ring rotates and passes by the
Ring after cleaning.
wheel speed sensor head, it generates a
sine wave in the wheel speed sensor.
 2015 ISSUE 3 7

5-Wire Stepper Motor Actuators

Stepper motors are
used for control of
the temperature
regulation, air
distribution and
recirculation doors
on automatic HVAC
systems.
Stepper motor operation

Vehicle occupants can select the desired position of the air either direction in stepped increments.
temperature door, mode door and recirculation door, using the Position is determined by the HVAC control module by
switches and dials on the HVAC controls. counting pulses from the non-energized coils as the permanent
magnets pass those coils. Previous actuators had 255 counts.
Selected values are passed to the HVAC control module as The present ones can exceed 1000 counts.
serial data. The HVAC control module supplies a 12V control
voltage to the stepper motor and energizes the four stepper The motor does not have physical stops; the physical stops
motor coils with a pulsed ground signal. The stepper motor are provided by the door within the housing. These stops are
then moves the appropriate door into the calculated position in learned by the HVAC control module during calibration.
order to reach the selected position.
HVAC Diagnostics
Precise Stepper Motors Diagnostics can be run when the ignition is on and the HVAC
The new actuator, called a stepper motor, was first employed control module is on.
with the introduction of the GM Global architecture. The
actuator is an externally driven or “dumb” actuator that DTC B023A 02 is set if the stepper motor supply output is
provides more precise control with increased torque. The shorted to ground.
motor driver
and position DTC B0223 01, B022A 01, B0233 01, B023A 01, B0408 01 or
detection B0418 01 is set if at least one control circuit of the appropriate
functions are stepper motor is shorted to voltage when the motor starts
located in the moving. Faults are not detected when the motor is already
HVAC control running or the target position is already reached.
module. The
stepper motor DTC B0223 06, B022A 06, B0233 06, B0408 06 or B0418 06
is a bipolar is set if at least one control circuit of the appropriate stepper
5-wire stepper motor actuator
design with motor is shorted to ground or open when the motor starts
four coil windings sharing a common 12V power feed. moving. Faults are not detected when the motor is already
running or the target position is already reached.
The null point of the stepper motor will be calibrated if the
stepper motor is new. When the stepper motor is calibrated, When DTC B023A is set, the affected output is switched off for
the HVAC control module can drive the applicable coil to reach hardware protection. All stepper motors are deactivated.
the exactly desired position of the door.
When DTC B0223, B022A, B0233, B0408 or B0418 is set, the
The stepper motor operates by sequentially changing the affected output is switched off for hardware protection. Only
magnetic fields that surround the inner drive rotor. The rotor the affected stepper motor is deactivated.
has permanent magnets with alternating fields embedded
along its axis. To create movement, the HVAC control module For more information about the latest HVAC technology and
grounds each of the four coils in a predetermined sequence. It is repairs, check out ACDelco training course S-AC07-03.01ILT,
this sequence of magnetic fields that cause the rotor to move in HVAC Control System Operation and Diagnostics.
8 2015 ISSUE 3

TECH TIPS Product Spotlight: Duramax Diesel

Maintenance Support
ACDelco technical tips provide
repair information about
specific conditions on a variety
of vehicles. If you have a tough
or unusual service repair, the For servicing vehicles equipped with reduce emissions; offer dependability
Diagnostic Hotline can help.
Call 1-800-825-5886, prompt
GM’s powerful 6.6L V-8 Duramax Diesel and long-lasting performance; and offer
#2, from 8 a.m. to 8 p.m. ET engine, ACDelco offers several premium a 12-month, 12,000-mile warranty,
Monday–Friday, to speak with a maintenance parts designed to keep them whichever comes first.
technical expert with the latest
running strong: • Reman fuel injectors: ACDelco’s
OEM information.
Professional Reman Diesel Fuel Injectors
PRODUCT INFO (#19327361) provide maximum
For free technical assistance and performance with fewer exhaust
product information regarding emissions. The chrome-plated control
specific ACDelco products, con- valve seats match the OE design, and key
tact these toll-free information
hotlines staffed by ASE-certified
assemblies are 100-percent replaced.
technicians: Remaining components have been
completely disassembled, cleaned and
Brakes
tested to specifications.
1-888-701-6169 (prompt #1)
• Engine oil filters: ACDelco Professional
Chassis & ReadyStruts
Engine Oil Filters (#PF2232 and
1-800-270-2124
#PF2232F) provide outstanding filtering
Clutches
1-888-725-8625 capabilities and ensure a clean supply
of oil is delivered to diesel components.
Lift Supports
1-800-790-5438 They’re also designed for OE filter
Shocks change or synthetic drain intervals –
1-877-466-7752 • Fuel filters: ACDelco Professional Fuel whichever is longer.
Starters & Alternators (New) Filters (#TP3018) are thoroughly tested • Air filters: ACDelco Professional Air
1-800-854-0076 to meet requirements for fit, form Filters (#A3141C) supply the cleanest
Starters & Alternators (Reman) and function, and protect combustion possible air with the least airflow
1-800-228-9672 systems from contaminants. restriction. They provide excellent
Steering • Glow plugs: ACDelco Professional Glow filter capacity efficiency and flow
1-855-451-1212
Plugs (#9G) are designed to give diesel management for enhanced performance,
Wiper Blades engines enough heat for cold starts and they’re equipped with tight seals to
1-800-810-7096
and maintain ignition in all cylinders. keep unfiltered air out of the combustion
They improve throttle response and chamber.

Customer Savings Heat Up with ACDelco Spark Plug Rebate

ACDelco’s popular “Spark Some Savings” spark plug rebate are required to collect a rebate through the program.
program has been extended, giving your customers more time to Repair orders must include the qualifying spark plug
enjoy extra savings throughout the 2015 calendar year. numbers to be eligible.

Customers who purchase qualifying ACDelco spark plugs will You’ll find 2015 Spark Plug Rebate Form pads (# AM-
appreciate your effort to pass along the opportunity for the FM-0078-15) available for ordering at acdelco1store.
following rebates: com. You can also download a digital version of the
• Professional Iridium, $2 per spark plug form at acdelco360.com or acdelco1store.com. Rebates
• Professional Platinum, $1.50 per spark plug typically take six to eight weeks for processing.
• Rapidfire, $1 per spark plug
• Professional Conventional, 50 cents per spark plug Be sure to tell your customers about this offer and make it easy for
Purchases of between four and 16 spark plugs per household them to participate throughout the year.
 2015 ISSUE 3 9

Keeping Current PRODUCT

The ACDelco Illustrated Catalog Receives Updates
ACDelco training keeps Hudson Road Automotive up to date on the Several important changes have been made to the ACDelco Spe-
cialty Catalogs, resulting in easier navigation and organization.
latest advancements
Illustrated Catalog
Ever since he was introduced 1. RPO codes: Added to the
to ACDelco training years ago, top navigation of the Illus-
trated Catalog, the RPO
Jay Looney has been a staunch
codes can be searched and
advocate of learning everything printed.
possible about the automotive 2. Part Type: Ability to drill
business, including technology. down to the part type on
the illustration, resulting
in the appropriate callout
Looney, who owns Hudson Road to pulse in the drawing.
Automotive in Stow, Mass., understands the importance of staying 3. Product Family: This tab
is located at the top of an
current when it comes to his auto career and has completed 93
illustration and displays
training courses to date to do just that. product options at the sub
group or part type level within the GM OE and ACDelco
“The ACDelco training is great. It’s a really easy thing to do,” Looney product offerings (info will depend on drill path selected):
Professional, Advantage, and Specialty. Additionally, if there
says. “We use it at our shop and it teaches us the most recent
are options at the part number level, you will see an icon at
technology. All the courses I’ve taken have been useful, even if it’s that will provide product family options.
one or two things you come away with each time.” 4. Canadian parts: An icon of the Canadian national flag now
denotes parts that are Canadian only. CONNECTION
Admin have the ability to turn this feature on or off.
In fact, the knowledge he gained in just one ACDelco ILT class on 5. Vehicle Persistence: See information below listed under
Network Communications is something that he puts to use on a Battery Catalog.
regular basis.
Battery Catalog
1. Marine Batteries: Categorized into Starting/Cranking,
Looney worked as a service technician and service writer for Dan’s Deep Cycle/Trolling, and Personal Watercraft for ease of
Automotive, a Professional Service Center in Billerica, Mass., before use.
opening his shop three years ago. That experience with ACDelco led 2. Vehicle Persistence: Look up a vehicle by year, make, model,
engine or VIN in the Illustrated Catalog, add parts to the
him to make his shop an ACDelco Professional Service Center and
cart, and then transition to the Battery Catalog. That GM
to encourage his own service techs to take advantage of ACDelco vehicle will display in the Vehicle History list within the
training. Battery Catalog so the user won’t have to enter vehicle
information again. Likewise, when a user looks up a GM ve-
hicle in the Battery Catalog and transfers to the Illustrated
Both of Looney’s techs, Isaiah Lopez and Steve Mosher, have Catalog, the GM vehicle will be listed in the vehicle history
benefitted from the ACDelco training as well. making it easy to continue part selection. (Note: since the
Illustrated Catalog is GM-only, the user will not be able to
access parts for a non-GM vehicle in this catalog.)
Lopez has completed 84 training courses, including ILT classes at
Mass Bay Community College and Technical Seminars hosted by the
IMPORTANT UPDATE
shop’s sponsoring WD, West Springfield Auto Parts.
Bosch Diagnostic Equipment Rebate Discontinued
Lopez, who has been a technician at the shop for five years, says the
The Bosch Diagnostic Equipment Rebate form has been officially
training is invaluable for boosting his general automotive knowledge discontinued. In order to more efficiently benefit our ACDelco
and helps him decide where to start when faced with a repair. PSC, RSC and KFLT participants, Bosch is working on a program
that will allow accounts to purchase tools and equipment directly
from the Bosch family of brands that includes OTC, Robinair and
“I went from technician school right into the field, so the training
TIF.
has really helped me bridge that gap,” Lopez says. “A lot of the
information comes right from guys in the field so it’s very helpful.” This full suite of tools covers all major systems areas, including
diagnosis, engine analysis, exhaust, gas and battery/electrical
testing. Stay tuned for further updates coming soon.
In turn, Hudson Road Automotive supports ACDelco with its parts
purchases. The shop stocks ACDelco batteries and oil filters and has Also, please remember that Bosch does not support tools bought
shown a 13 percent increase in ACDelco purchases this year. at dealer pricing such as Tech 2 and MDI.
10 2015 ISSUE 3

ACDelco Builds on 50+ Years of

Training to Keep Techs in the Know
Professional athletes and auto technicians
have something in common: For both, the
right training can mean the difference
between success … and second-best.

As an aftermarket industry leader,

ACDelco understands training is one of
the most important tools in the service
bay. So ACDelco is committed to helping
shops keep their competitive edge by
ensuring their technicians are up to date
on the latest automotive technologies –
and by making it easy for technicians to
improve their skills.

“Training is much more than opening a few

storefronts here and there – it’s about
making training convenient and relevant in Detroit, Atlanta and New York. An additional 27 dedicated
an increasingly changing business and learning environment,” ACDelco training locations share GM Service Training Center
said Dale Tripp, manager of ACDelco aftermarket training. remote locations. There are another 120 satellite training
“We’re still doing instructor-led training, but by supplementing locations where ACDelco has partnered with community
that with virtual classroom training colleges.
and online courses, we have made
“Training is much more than
training more convenient and ACDelco’s relationship with General
attainable for those who can’t opening a few storefronts Motors means independent shops can
always go to a classroom. Colleges here and there – it’s about take advantage of GM-specific training
understand this, because they have making training convenient courses that leverage GM engineering and
been delivering education this way for
years.”
and relevant in an increas- service expertise – the same industry-
leading training dealership technicians
ingly changing business and receive.
ACDelco has been actively training learning environment.”
aftermarket technicians for nearly 60 – Dale Tripp, manager, ACDelco All of ACDelco’s training curriculum is
years. GM broke ground in 1957 on aftermarket training available in their Learning Management
47 regional GM Training Centers with System (acdelcotraining.com); the LMS
dedicated classrooms for United Motor Service (forerunner to also tracks technician training. Currently, ACDelco offers
ACDelco) courses. In 2014, technicians enrolled in more than about 700 combined entry-level, intermediate and advanced
100,000 hours of ACDelco training courses delivered mostly courses. It’s also the first company in the aftermarket to offer
to technicians employed by shops that are part of ACDelco’s training in the core automotive ASE certification categories:
Professional Service Center Program. Engine Repair; Automatic Transmission/Transaxle; Manual
Drive Train and Axles; Suspension and Steering; Brakes; Engine
Today, ACDelco has 34 full-time trainers who facilitate Repair; Electrical/Electrical Systems; Engine Performance and
classroom training during the day, conduct evening seminars Emerging Technologies.
and deliver customized training at the service center. There
are six genuine General Motors training centers with ACDelco
dedicated classrooms located in Los Angeles, Dallas, Chicago,
 2015 ISSUE 3 11

ACDelco technician training consists of full- or TRAINING UPDATE

half-day instructor-led courses; Web courses
Taking a Test Drive
and virtual classroom training, which combines 1. If you’re interested in getting a closer look at the world-class training offered
the two. Tripp said these choices help shop by ACDelco, click Test Drive at the top of the ACDelco training website, www.
owners accommodate training while keeping acdelcotraining. com.
2. The Test Drive link provides an overview of the different types of online
service bays full.
courses offered through a variety of delivery methods: Web-Based Training,
TechAssist, Simulations, Technical Product Service Aids, and Self-Study.
Tripp said ACDelco understands that it can be 3. Click one of the course types to view the online courses that are available,
difficult for smaller shops to balance training including course numbers, the length of the course and a description with
details about the course content.
and business. “A shop with three bays that
4. To learn more about an individual course, click the course title. Test Drive on-
sends a technician for a full day of training line courses are available at no cost. In order to get course credits for courses
can lose up to a third of its revenue that day. taken, you must log in to the ACDelco Learning Management System (LMS)
That is a challenge for a small businesses. So using your user ID and password.

mixing face-to-face and online training can

be less disruptive to the bottom line while
still ensuring technicians stay on top of their
game,” said Tripp.

TECH TIP
Throttle Body Replacement Job
Aid Now Available
ACDelco has released a Throttle
Body Replacement job aid (Docu-
Learn more about ACDelco training from your
ment #21-SS-0184-15E) for 2007
field representative, distributor or by visiting and later full-size GM Trucks, and
acdelco.com/training. 2008 and later full-size SUVs with
a V-8 engine. It’s an easy-to-use
bilingual (English/Spanish) single
Coming Soon! New Technician Awards sheet job aid that reviews the
Program proper throttle body replacement
procedures.
ACDelco, the aftermarket industry’s largest
Higher than normal idle speed
provider of technician training, is introducing and high engine speed during
an exciting awards program designed to deceleration may be experienced
encourage technicians to expand their skills after replacing the throttle body
or cleaning carbon from the area
and maintain a competitive edge. It launches
around the throttle blade. If these
this summer and more information will be conditions are found, the Idle Learn Reset should be performed. The job aid covers
available shortly. Stay tuned! the requirements that must be performed during the reset procedure using a scan
tool.

The Throttle Body Replacement job aid is available through the ACDelco 1Store.
Contact your local ACDelco representative for more information.
12 2015 ISSUE 3

Training Schedule
Current Virtual Classroom Training (VCT) Courses
Course Number Course Name

S-AC07-05.01VCT HVAC Systems

Transmissions New and Updates –

S-AT02-02.01VCT
8L90 Auto Trans RPO M5U

S-EL06-09.01VCT GM Global Electrical Systems 2

Engines New and Updates for

S-EP08-05.01VCT
RPOs LT4 and LOA

How to Take ACDelco Training Current Instructor-Led Training (ILT) Courses

Course Number Course Name
Go to www.acdelcotechconnect.com and click the Training tab to log in to the
ACDelco Learning Management System (LMS). Automotive Air Conditioning
S-AC07-02.01ILT Advanced Refrigerant System
Diagnostics
To launch or enroll in courses in your To launch a Web-Based Training
HVAC Control System Operation
training path, open the home page to (WBT) course (WBTs are 1- to 4-hour S-AC07-03.01ILT
and Diagnostics
view your Training Progress Status self-guided online courses), click Take
S-BK05-01.01ILT Braking Systems
Report, select Show Detail, and then Training > Catalog > Catalog Search
S-BK05-02.01ILT ABS Operation and Diagnosis
click the course number and title to and select Service or Business Web-
view details on a specific course and to Based Training under Delivery Type. Electronic Brake and Chassis
S-BK05-03.01ILT Controls: Is the vehicle really
launch or enroll in the course. smarter than the driver?

To launch a TechAssist (TAS) course Service Programming – Flash

S-DS11-02.01ILT or Pass: Don’t pass up potential
To view Instructor-Led Training (ILT) (TAS courses are 15- to 20-minute customers!
courses (ILTs are full-day hands-on online presentations on a specific Vehicle Network
classroom courses), click Take Training topic), click Take Training > Catalog > S-DS11-13.01ILT Communications: When modules
talk, who is really listening?
> Catalog > Catalog Search and select Catalog Search and select TechAssist
Network Communication
Instructor-Led Training under Delivery under Delivery Type. S-EL06-04.02ILT
Diagnosis
Type. S-EL06-10.02ILT Electrical Power Management
To launch a Simulation (SIM) (SIMs Enhanced Automotive Circuit
S-EL06-11.02ILT
To view Virtual Classroom Training require users to complete all repairs Diagnosis

(VCT) courses (VCTs are 1- to-2-hour for a condition), click Take Training > S-EL06-13.01ILT Body Electrical Global Diagnostics
live online courses), click Take Training Catalog > Catalog Search and select Advanced Body Control System
S-EL06-14.01ILT
> Catalog > Catalog Search and select Simulation under Delivery Type. Electrical Diagnostics

Virtual Classroom Training under Hybrid Vehicle Service and Safety:

S-EL06-16.01ILT
Batteries Included
Delivery Type.
Electrical Diagnostics: Chasing
S-EL06-17.01ILT
Lost Electrons

Gateway ‘Spark Plug’ S-EM01-01.01ILT

Valvetrain Controls: Are they
phasing you?

Login Tool Discontinued S-EP08-04.01ILT

Engine Performance Fault
Monitoring and Emission System
Diagnostics

Effective June 1, the single sign on bookmarks and respective URLs. S-EP08-05.01ILT
Engine Performance Advanced
Drivability Diagnostics
Gateway tool (you may know it as You can continue to use the drive as a
After Combustion Sensors: Is
the Spark Plug flash drive) will be regular flash drive by simply deleting S-EP08-06.01ILT what is in the exhaust making your
decommissioned. ACDelco is seeking the program from it. engine run rough?

new ways of streamlining the digital S-EP08-09.01ILT

Spark Generation: Is a lack of
spark sending you up in flames?
experiences, but if you’re using the
S-EP08-10.01ILT Direct Injection
Gateway tool, you should discontinue
Duramax Diesel Operation and
it and access ACDelco sites via S-EP08-81.02ILT
Diagnosis

S-SS04-01.01ILT Vibration Correction Diagnostics

ST-PU-0003-15