UNIVERSITY OF KWAZULU-NATAL

FACTORS INFLUENCING GREEN PRACTICES AMONGST

SOUTH AFRICAN FOOD RETAILERS

By
Yodit Fisseha Ghebrehiwet
211539692

A dissertation submitted in fulfilment of the requirements for the degree of

Master of Commerce

School of Management, IT and Governance

College of Law and Management Studies

Supervisor: Mr. Nigel Chiweshe

2019

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DECLARATION

I, Yodit Fisseha Ghebrehiwet declare that:

(i) The research reported in this dissertation, except where otherwise indicated, is my original
research.

(ii) This dissertation has not been submitted for any degree or examination at any other university.

(iii) This dissertation does not contain other persons’ data, pictures, graphs or other information
unless specifically acknowledged as being sourced from other persons.

(iv) This dissertation does not contain other persons’ writing unless specifically acknowledged as
being sourced from other researchers. Where other written sources have been quoted,
a. their words have been re-written but the general information attributed to them has been
referenced;
b. verbatim, their words have been placed inside quotation marks and referenced.

(v) This dissertation does not contain text, graphics or tables copied and pasted from the Internet,
unless specifically acknowledged and the relevant sources indicated in the dissertation and in the
list of references.

Signature:

21 August 2019
Date ……………………….

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 ACKNOWLEDGEMENTS

 First and foremost, grace to the Almighty God who made the completion of this dissertation
possible.
 My gratitude and love go to my husband, Dr. Michael Bairu, who availed this opportunity, for
his endless support and love.
 To my supervisor, Mr. Nigel Chiweshe, for his supervision and patience in guiding me through
to the end of my study.
 Ms. Debbie Cunynghame, Administration Officer in Higher Degrees and Research, for her kind
assistance and efforts in making me feel at home.
 For the examiners’ contribution in correcting my dissertation for a better outcome.
 For friends and neighbours who played a role in many ways.
 At last but not least, for my lovely kids Wintana, Yonatan and Misgana who made my life
colourful and cheerful.

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 ABSTRACT

The growing population globally and the finite resources on earth necessitated the need for the prudent
utilisation of natural resources through sustainable production and use. As a result, it has become
common knowledge to business entities to support initiatives towards environmental protection. Food
retail stores are amongst the immediate role players that could contribute to shifting ordinary business
activities into greener practices. Thus, most retailers are adopting green practices in their daily business
operations with varying degrees of success. The specific research questions asked in this study are
which factors influence green practices in the food retail sector in South Africa; and what is the level
of green practices in the food retail sector in this country. The theoretical section of the study focuses
on understanding the underlining literature on the meaning of green and green practice and factors
influencing it. The study adopted a mixed-methods research approach. Eight food retail stores
participated in the study. The primary data was gathered employing face-to-face interviews with 23
managers and personally administered questionnaires distributed to 105 employees from which full
responses were attained. A purposive sampling technique was used to select managers and employees.
Content analysis was adopted to analyse the qualitative data and SPSS for descriptive statistics as well
as univariate regression analysis to understand the relationship between the different variables. As per
the objectives of the study, that is to identify the influencing factors and determine the level of green
practices in the South African food retail sector, the findings of the study showed that different driving
factors lead the food retail sector to implement green practices. There are also differences in the degree
of implementation of green practices. The empirical data suggested that the dependent variable, namely
the employee initiative to perform green practice, is significantly influenced by the independent
variables. Despite the smaller sample size and limited geographic distribution due to logistical
constraints, the study provides enough evidence in the progress made and in the limitations that exist
within the food retail sector when it comes to the promotion and implementation of green practices.
This study may be used as base-line information for other similar studies that are more comprehensive.

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 TABLE OF CONTENTS

Content Page Number

DECLARATION ........................................................................................................................ i
ACKNOWLEDGEMENTS ....................................................................................................... ii
ABSTRACT .............................................................................................................................. iii
TABLE OF CONTENTS .......................................................................................................... iv
LIST OF TABLES .................................................................................................................. viii
LIST OF FIGURES .................................................................................................................. ix
CHAPTER ONE: INTRODUCTION AND OVERVIEW OF THE STUDY .................... 1
1.1 Introduction ................................................................................................................. 1
1.2 Background to the study.............................................................................................. 1
1.3 Research problem statement........................................................................................ 1
1.4 Research gap ............................................................................................................... 2
1.5 The overall aim of the research ................................................................................... 3
1.6 Research questions ...................................................................................................... 3
1.7 Research objectives ..................................................................................................... 3
1.8 Significance of the study ............................................................................................. 3
1.9 Justification of the study ............................................................................................. 3
1.10 Chapter outline ............................................................................................................ 4
1.11 Conclusion................................................................................................................... 5
CHAPTER TWO: LITERATURE REVIEW ....................................................................... 6
2.1 Introduction ................................................................................................................. 6
2.2 Literature review ......................................................................................................... 6
2.2.1 What do “green” and “green practice” mean? .......................................................... 7
2.2.2 How does green practice develop in business organizations? .................................. 8
2.2.3 Drivers in adopting green practices in the food retail sector .................................... 9
2.2.3.1 Internal drivers ................................................................................................... 9
2.2.3.2 Supplier relationship drivers ............................................................................ 11
2.2.3.3 External drivers ................................................................................................ 12
2.2.4 How to embed green practices in the food retail sector .......................................... 15
2.2.5 Barriers to embedding green practices in the food retail sector.............................. 18
2.2.6 Overcoming barriers to the adoption of green practices ......................................... 22
2.2.7 Benefits derived from adopting green practices ..................................................... 23
2.3 Conceptual framework ................................................................................................ 26
2.4 Conclusion .................................................................................................................. 26

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CHAPTER THREE: RESEARCH METHODOLOGY .................................................... 29
3.1 Introduction ............................................................................................................... 29
3.2 The research philosophy............................................................................................ 29
3.3 Research design and methodology.............................................................................. 29
3.3.1 Research approaches ............................................................................................... 31
3.3.2 Study site ................................................................................................................. 32
3.3.3 Target population and sampling technique ............................................................. 32
3.3.4 Data collection methods .......................................................................................... 36
3.3.5 Pre-testing ............................................................................................................... 39
3.3.6 Data analysis ........................................................................................................... 39
3.3.7 Data quality control................................................................................................. 42
3.4 Ethical considerations ................................................................................................. 44
3.5 Conclusion .................................................................................................................. 44
CHAPTER FOUR: FINDINGS ............................................................................................ 45
4.1 Introduction ............................................................................................................... 45
4.2 Qualitative data presentation ..................................................................................... 45
4.2.1 Coding the food retail stores and respondents ........................................................ 45
4.2.2 Themes of the study ................................................................................................ 46
4.2.3 Business strategy..................................................................................................... 47
4.2.4 Institutional involvement ........................................................................................ 48
4.2.5 Organizational initiatives ........................................................................................ 49
4.2.5.1 Human resource development.......................................................................... 49
4.2.5.2 Managerial attributes ....................................................................................... 50
4.2.6 Resource management ............................................................................................ 52
4.2.6.1 Resource utilization ......................................................................................... 52
4.2.6.2 Waste control ................................................................................................... 53
4.2.7 Organizational challenges ....................................................................................... 56
4.2.7.1 Management challenges ................................................................................... 56
4.2.7.2 Skills-based challenges .................................................................................... 57
4.2.8 Suppliers’ Involvement ........................................................................................... 58
4.2.8.1 Suppliers’ initiatives ........................................................................................ 58
4.2.8.2 Supplier-related challenges .............................................................................. 60
4.2.9 Socio-economic influences ..................................................................................... 61
4.2.9.1 Social concern initiatives ................................................................................. 61
4.2.9.2 Customer preferences....................................................................................... 61
4.2.9.3 Customer-related challenges ............................................................................ 61
4.2.10 Conclusion to the qualitative findings .................................................................. 62

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 4.3 Quantitative findings ................................................................................................... 63
4.3.1 Descriptive statistics of the sector........................................................................... 63
4.3.1.1 Informants’ information of the sector .............................................................. 63
4.3.1.2 General understanding of informants............................................................... 65
4.3.1.3 Management motivation .................................................................................. 67
4.3.1.4 Implementation challenges .............................................................................. 71
4.3.1.5 Customers demand for green products ............................................................ 72
4.3.1.6 Resource consumption efficiency .................................................................... 72
4.3.2 Descriptive statistics of the individual store ........................................................... 73
4.3.2.1 Informants’ information of the individual retail store ..................................... 73
4.3.2.2 General understanding of informants in the retail stores ................................. 75
4.3.2.3 Management motivation in retail stores ........................................................... 77
4.3.2.4 Implementation challenges .............................................................................. 81
4.3.2.5 Customers’ demand for green products ........................................................... 82
4.3.2.6 Resource consumption efficiency in retail stores ............................................ 83
4.3.3 Relationship analysis of the variables tested in the study ....................................... 83
4.3.3.1 Univariate regression analysis ......................................................................... 83
4.3.3.2 Comparative remarks on the qualitative and quantitative analysis .................. 85
4.3.4 Conclusion ......................................................................................................... 85
CHAPTER FIVE: DISCUSSION OF RESULTS ............................................................... 86
5.1 Introduction ............................................................................................................... 86
5.2 Internal factors ............................................................................................................ 86
5.2.1 Business strategy..................................................................................................... 86
5.2.2 Organizational initiatives ........................................................................................ 86
5.2.3 Profitability ............................................................................................................. 89
5.3 External factors ........................................................................................................... 89
5.3.1 Institutional involvement ........................................................................................ 89
5.3.2 Suppliers initiatives................................................................................................. 90
5.3.3 Socio-economic influences ..................................................................................... 91
5.3.3.1 Social concern initiatives ................................................................................. 91
5.3.3.2 Customers’ preferences .................................................................................... 92
5.4 Resource management ................................................................................................ 92
5.4.1 Resource unitization................................................................................................ 92
5.4.2 Waste control .......................................................................................................... 93
5.5 Organizational challenges .......................................................................................... 93
5.5.1 Management challenges .......................................................................................... 93
5.5.2 Skills-based challenges ........................................................................................... 95

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 5.6 Supplier-related challenges ......................................................................................... 96
5.7 Customer-related challenges ....................................................................................... 97
5.8 Study model ............................................................................................................... 98
5.9 Conclusion .................................................................................................................. 98
CHAPTER SIX: CONCLUSIONS AND RECOMMENDATIONS ............................... 100
6.1 Introduction ............................................................................................................. 100
6.2 Conclusions ............................................................................................................... 100
6.3 Recommendations ..................................................................................................... 101
6.4 Limitations of the study ............................................................................................ 102
6.5 Recommendations for future research ...................................................................... 103
REFERENCES ...................................................................................................................... 104
APPENDIX 1: ETHICAL CLEARANCE APPROVAL ...................................................... 115
APPENDIX 2: EDITOR’S LETTER.................................................................................... 116
APPENDIX 3: RESEARCH INSTRUMENTS ..................................................................... 118
APPENDIX 4: QUALITATIVE DATA FREQUENCY DISTRIBUTION CODES............ 123
APPENDIX 5: DESCRIPTIVE STATISTICS OF THE QUANTITATIVE RESULTS ..... 124
APPENDIX 6 : DESCRIPTIVE STATISTICS FOR THE INDIVIDUAL STORE ............. 129
APPENDIX 7: UNIVARIATE REGRESSION ANALYSIS................................................ 144

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 LIST OF TABLES

Table 2.1 Practical implications for different dimensions of sustainability ............................ 25

Table 3.1 The types of items retailed by the sector ................................................................ 32
Table 4.1 Determining respondent sample size for interviews ................................................ 45
Table 4.2 Themes of the study ................................................................................................. 46
Table 4.3 Determining respondent sample size for the questionnaire ..................................... 63
Table 4.4 Summary of results of the univariate regression analysis as described by the Odds
Ratio (OR)................................................................................................................................ 84

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 LIST OF FIGURES

Figure 2.1: Conceptual framework of the study ...................................................................... 28

Figure 4.1 Gender composition of participants in the study .................................................... 64
Figure 4.2 Age categories of participants in the study............................................................. 64
Figure 4.3 Work experiences of participants in the study ....................................................... 65
Figure 4.4 Employment positions of participants in the study ................................................ 65
Figure 4.5 Participants’ level of understanding about green and green practices of the sector
.................................................................................................................................................. 66
Figure 4.6 Participants’ perception about green practices ....................................................... 66
Figure 4.7 Participants’ understanding of the effects of green practises ................................. 67
Figure 4.8 Education and training provided by the sector ....................................................... 67
Figure 4.9 Percentage responses on the availability of the responsible body in the sector ..... 68
Figure 4.10 Managerial initiatives to perform green practices in the sector ........................... 68
Figure 4.11 Participants response about managers and leaders being a role model in the sector
.................................................................................................................................................. 69
Figure 4.12 Degree of employees’ initiatives in performing green practices in the sector ..... 69
Figure 4.13 Managers’ support to employees’ initiatives to perform green practices in the
sector ........................................................................................................................................ 70
Figure 4.14 Rewards for employees’ green practice initiatives in the sector .......................... 70
Figure 4.15 Degree of informal interaction between managers and employees in the sector . 71
Figure 4.16 Challenges in implementing green practices in the sector ................................... 71
Figure 4.17 Respondents indication of customers’ demand for green products ...................... 72
Figure 4.18 Respondents indication of resource consumption efficiency ............................... 72
Figure 4.19 Gender compositions of informants of the retail stores........................................ 73
Figure 4.20 Age distribution of informants of the retail stores................................................ 74
Figure 4.21 Number of informants in the retail stores and their job description. The category
‘others’ refers to general workers across the various divisions of the store ............................ 74
Figure 4.22 Work experiences of informants in the retail stores ............................................. 75
Figure 4.23 Level of understanding of informants in the retail stores ..................................... 75
Figure 4.24 Informants perception of green practices in the retail stores ................................ 76
Figure 4.25 Informants’ understanding of the effects of green practice in the retail stores .... 76
Figure 4.26 Level of education and training on green practices in the retail stores ................ 77
Figure 4.27 Availability of responsible body regarding green practices in the retail stores ... 78

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Figure 4.28 Managers’ initiatives to perform green practices in the stores ............................. 79
Figure 4.29 Managers’ initiatives to be role model in implementing green practices in the
retail stores ............................................................................................................................... 79
Figure 4.30 Employees' initiatives to perform green practices in the retail stores .................. 80
Figure 4.31 Managers' supports to green practice initiatives in the retail stores ..................... 80
Figure 4.32 Rewards to green initiatives by employees in the retail stores ............................. 81
Figure 4.33 Degree of informal interaction between managers and employees in the retail
stores ........................................................................................................................................ 81
Figure 4.34 Green practice implementation challenges in the retail stores ............................. 82
Figure 4.35 Customers' demand for green products ............................................................... 83
Figure 4.36 Resource consumption efficiency in the retail stores ........................................... 83
Figure 5.1 Thematic representation of the study model and interdependence of the various
components of the study. ........................................................................................................ 99

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CHAPTER ONE: INTRODUCTION AND OVERVIEW OF THE STUDY

1.1 Introduction
This chapter presents the background to the study to clarify the understanding of the core elements of
the dissertation. The chapter outlines the research problem statement, specific research questions and
research objectives, the significance and justification of the study, and the chapter outline and
conclusions. This depicts how the dissertation is structured and, in doing so, familiarises readers with
the layout and contents of the study.

1.2 Background to the study

Continuous exploitation of natural resources and the emission of hazardous chemicals by individuals
and business entities cause environmental risks and resource scarcity which affect the earth negatively
(Bhattacharya, Jain and Choudhary, 2011:6). To cope with this situation, a “green” concept was
developed by professionals as a means to protect the environment and preserve natural resources
(Bhattacharya et al., 2011:6). Different researchers define “green” by using it interchangeably with
words like “organic”, “eco-friendly” and “sustainable”. The term “green” can represent products,
systems and services that save energy; are made from renewable resources; are recyclable, all-natural,
environmentally friendly, durable, low maintenance, reusable, biodegradable, free from ozone-
depleting substances; and gained from local resources and manufacturers (Punchee, 2011:2). In
addition, “green” includes sustainable, eco-friendly or natural operations that conserve natural
resources, eliminates waste, and minimize harmful gas emissions (Singh, 2010:4). Bhattacharya et al.
(2011:6) stated that “green” presents ecological sustainability and covers many different concerns,
including air, water and land pollution, energy usage and efficiency, and waste generation, and
recycling. “Green practice” as a concept interests many big business organizations since it affects the
organizational image of economic, environmental and social aspects. There are factors leading (forcing)
many organizations to change towards a “green” organizational culture. Some of these factors are
government regulations, customer demand, the increase in the cost of raw materials, and the cost of
technology and fuel (Bhattacharya et al., 2011:8).

1.3 Research problem statement

Green practice describes the implementation of environmentally friendly activities that have an impact
on taking care of society’s health and low-cost production and conserving natural resources for the
coming generation (Claro, Neto and Claro, 2013:365). Failing to perform green, the retailers may face
some difficulties, including low market share, high production cost, reputational damage, losing
customers, being out of competition, and government intervention (fines, higher tax rates) (Ayoub and
Juji, 2012:195). As per Bertels, Papania and Papania, 2010:6), greening organizational practices enable
business longevity because implementing this strategy supports healthy economic, social and

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environmental systems. As a result, food retailers are initiating and implementing green practices as a
daily activity to ensure success in their business operations. However, to achieve this success, a
comprehensive understanding of the factors influencing the adoption and the actual implementation of
green practice is required.

1.4 Research gap

Studies had been conducted and reviewed to identify the factors influencing green practices in different
business sectors. For example, Claro et al. (2013) suggested the concept of “Sustainability drivers in
food retail”. These drivers were categorised into internal drivers (resource-based view, human resource,
process capability, human resources capabilities, and customer drives capability); supplier relationship
drivers (inter-organizational processes and policies, and supplier communication); and external drivers
(uncertainty, competition and economy). Dhull and Narwal (2016) described in their publication
“Drivers and barriers in green supply chain management adaptation: A state-of-art review” the drivers
of green practices as internal and external. The internal drivers include the “environmental mission of
the organization”, ethical value of the organization, employees’ involvement or motivation and the
desire to minimize costs. The external drivers are government legislation and regulation, customers,
competition, marketing and suppliers. Another example is the drivers pointed out as external and
internal drivers in the published dissertation by Reddy (2016), “Factors affecting green supply chain
management (GSCM) initiatives: A case study at “Cipla Medpro manufacturing”. He described external
drivers as government and policy regulation, suppliers, customers, market, competitors and society,
while management support, organizational structure, strategy and cost are considered as internal factors
of green practices. Naidoo and Gasparatos (2018) also mentioned factors affecting green practice in
their publication “Corporate environmental sustainability in the retail sector: drivers, strategies and
performance measurement”. These drivers were profitability, environmental policy and stakeholder
pressure. However, there is no conclusive research on factors influencing green practices in food retail
stores. Moreover, there is no research done on South African food retailers. Thus, this study was set out
to analyse factors influencing green practices amongst South African food retailers.

Furthermore, since the factors are related to social, economic and regulatory policies, different food
retailers located in different places may experience different factors initiating green practices. To
mention a few, it could depend on the type of customers (Dabija, Bejan and Grant, 2018:174), types of
suppliers (Naidoo and Gasparatos, 2018:126), customers’ purchasing power (Dabija et al., 2018:174)
and the force of rules and regulations intervention (Dhull and Narwal, 2016:65). Thus, it is clear that
there is a need to understand and analyse factors influencing green practices amongst South African
food retailers. This study fills the knowledge gap on this important subject by means of the research
undertaken amongst Pretoria-North food retailers in South Africa.

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1.5 The overall aim of the research
The overall aim of this research is to identify the driving factors and understand the extent of green
practices amongst South African food retailers.

1.6 Research questions

The research project focuses on factors influencing green practices in the food retail sector. The specific
research questions addressed are:
1. What are the driving factors of green practices amongst South African food retailers?
2. What is the extent of green practices amongst South African food retailers?

1.7 Research objectives

The research objectives are:
1. to identify the driving factors of green practices amongst South African food retailers; and
2. to identify the extent of green practices amongst South African food retailers.

1.8 Significance of the study

Achieving the objectives of the study will have significant importance in changing many aspects of
green practices in food retail stores. It may be possible to change the perception of managers by
improving working habits that are more sustainable; by being role models for their employees; and by
encouraging their employees to practice green marketing in their daily business activities and even in
their private lives. Moreover, it may help managers to consider environmentally friendly practices as
the main focus rather than an optional business activity. Furthermore, regular green practices in the
sector will be significant in changing the perception and attitude of societies through members of food
retail stores sharing their knowledge and techniques.

1.9 Justification of the study

Many organizations are aware of the environmental sustainability concept and its importance in the
success of a business. However, many organizations are yet to introduce sustainability measures at their
workplaces (Naidoo and Gasparatos, 2018:126). It is clear that high-energy consumption, resource
wastage and production costs exist, as well as reprocessing and inefficient utilization of resources and
similar activities. Because of some hindrances, many organizations are discouraged from implementing
green practices at their workplaces. Therefore, this study analysed the data and identified the factors
influencing green practices of the food retail sector in South Africa and the extent to which it practices
green in its daily business operation.

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1.10 Chapter outline
Chapter one: Introduction and overview of the study
The focus of this chapter is to introduce the research topic and provide an overview of the study. It
encompasses the problem statement, background to the study, research objectives and questions, and
the significance and justification of the study. The chapter also provides an outline of the sections ahead
as indicated below.

Chapter Two: A literature review

This chapter consists of theoretical concepts. It encompasses the introduction, background, meaning of
green and green practice; how green practices develop in business stores; the drivers in adopting green
practices in the food retail sector; how to embed green practices in the food retail sector; barriers to
embedding green practices in the food retail sector; overcoming barriers to adoption of green practices;
benefits of adopting green practices; and a conceptual framework and conclusion.

Chapter Three: Research methodology

This chapter explains the methodology used in conducting this research. It provides research
philosophies; the problem statement and objectives; the design of the research, population and sampling
technique; the data collection method; the data analysis method; the ethical considerations; the
limitation of the study; and a conclusion.

Chapter Four: Findings

This chapter presents the qualitative and quantitative findings of the study. It contains thematic
representation and analysis of the interview-derived qualitative data while subjecting the questionnaire
data to quantitative analysis in the form of descriptive and regression analysis. The chapter further
presents detailed results, using both thematic coding (frequencies of themes) and graphical
representation of the quantitatively analysed variables.

Chapter Five: Discussions of the results

This chapter discusses the findings of the study in relation to the theoretical descriptions used to achieve
the research objectives. The results are discussed in line with key thematic areas such as business
strategy, institutional involvement, organizational initiatives, suppliers’ initiatives, socio-economy
influences (social concern initiatives and customers’ preferences), resource management (resource
unitization and waste control), organizational challenges (management and skill-based), supplier-
related challenges and customer-related challenges. The chapter also includes a study framework and
conclusion.

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Chapter Six: Conclusions and recommendations
Green practice at retail level plays a crucial role in changing the business world into sustainably dealing
with retail activities. This chapter provides concluding remarks and way forward, based on the findings
of the study.

1.11 Conclusion
Green practice at retail level plays a crucial role in changing market bases and the business world into
a sustainable business activity. The aim of the study is to identify the factors influencing green practices
in the food retail sector and to what extent it executes green practices in its daily business activities.
Chapter Two deals with the theoretical concept (literature review) of the study. It creates a deep
understanding of the general concepts discussed in the study. This will be achieved by addressing the
research questions and attaining the objectives outlined above.

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CHAPTER TWO: LITERATURE REVIEW

2.1 Introduction
The literature review presents the various theoretical discussions to the study. The background describes
how the concept “green” generates and emerges in the business sector. The chapter also defines the
terms “green” and “green practices” to give a clear understanding of its core meaning and application
in the food retail sector. It illustrates how green practices develop in the business sector. It elaborates
on possible factors that influence managers to embed or implement green practices, and on means to
introduce green practices in the food retail sector, challenges that negatively affect managers from
adopting green practices and means to overcome the challenges and benefits of green practices in the
successful performance of the food retail sector. Moreover, a conceptual framework is designed to
summarise the literature review.

The importance of the literature study is that it will lead to a better understanding of the research topic
and may be used as a guideline to generate interviews and questionnaires and also as a reference during
recommendations.

2.2 Literature review

Our planet has been affected by environmental risks and a scarcity of resources caused by the emission
of hazardous chemicals and the continuous exploitation of natural resources (Bhattacharya, Jain and
Choudhary, 2011:6). As a result, a “green” concept was developed by professionals to be used as an
instrument to motivate individuals and businesses to protect the environment and conserve natural
resources (Bhattacharya et al., 2011:6). The United Nations Conference on Environment and
Development (UNCED) in Rio de Janeiro in 1992 also played a crucial role in raising concern over the
environment. It called on every nation to give priority to action on environmental protection by avoiding
environmental degradation and natural resource exploitation (Tanner and Kast, 2003:884; Naidoo and
Gasparatos, 2018:126). Generally, natural resource conservation and environmental protection, through
the adoption of green thinking by organizations, has brought about significant improvements in
performance through cost minimization, clean and technological production, and waste minimization.
Fortes (2009:57) described the mutual benefits that the organization and the environment gain from
implementing green practice as a win-win situation. It can be explained that, if an organization is able
to manufacture green products using renewable energy and recyclable materials, it means that it is
achieving economically efficient ways of production. In other words, using renewable energy and
recyclable materials protects the environment from harmful chemicals and reduces the exploitation of
natural resources. Moreover, green production has benefits in advancing the design and quality of
products, since being green starts from product design and assures the life cycle of the product (Stott,
n.d.:7; Lavorata, 2014:1; Reddy, 2016:28). Therefore, efficient and effective product design and longer

6
life cycles of the product are other means of environmental sustainability through waste minimization
and less reprocessing (Tseng et al. 2013:2; Reddy, 2016:29; Petljak, Zuauf, Stulec, Seuring and Wagner,
2018). Being green also deals with taking responsibility for protecting society by avoiding careless use
of natural resources and emission of harmful gases to the environment.

2.2.1 What do “green” and “green practice” mean?

Different researchers had defined the term “green”. The term “green” can be used interchangeably with
words like “organic”, “eco-friendly” and “sustainable”. The term “green” can represent products,
systems and services that save energy, are made from renewable resources, are recyclable, all-natural,
environmentally friendly, durable, low maintenance, reusable, biodegradable, free from ozone-
depleting substances, and gained from local resources and manufacturers (Punchee, 2011:2, Reddy,
2016:23). The term “green” is used to describe a sustainable, eco-friendly or natural operation that
conserves natural resources, eliminates waste, and minimizes harmful gas emissions (Singh, 2010:4).
“‘Green’ has served as an umbrella for energy utilization, environmental management, and waste
remediation, and focuses on the critical frontiers of economics, science, technology and policy.
Economics represents human choice. Science captures the knowledge and technology for
implementation, and policy represents the boundaries established to constrain or encourage human
choice” (Singh, 2010:4). Bhattacharya et al. (2011:6) also stated that “green” focus on ecological
sustainability and covers many different concerns including air, water and land pollution, energy usage
and efficiency, waste generation, recycling, etcetera (Dabija et al., 2018:173). “Green” as a concept
interests many big business organizations since it affects the organizational image from an economic,
environmental and social point of view.

Green practice implies responsible business activities to prevent environmentally harmful practices,
inefficient utilization of resources, and the destruction of natural resources (Gilbert, 2007:1; Smith and
Perks, 2010:4; Reddy, 2016:23). According to Smith (2003:1) and Friend (2009:5), green practices are
environment-oriented activities encompassing the use of organic and natural products to build factories,
tighter protection against emissions, and environmentally friendly sourcing of materials (Smith and
Perks, 2010:4; Petljak et al., 2018). The green practice is the efficient utilisation of natural resources to
achieve effective outputs, using materials such as paper, plastic, electronics, glass and aluminium for
recycling and using sustainable products (recycled, plant-based or organically grown) (Smith and Perks,
2010:4). According to Gupta and Kumar (2013:316), green practice initiates the efficient use of
resources that results in wise managerial cost and waste administration. This has positive effects on the
financial capacity of the firm (Naidoo and Gasparatos, 2018:137). Green practice teaches managers to
adopt technology, research and information systems for sustainability development. It helps to identify
areas in which a store can be more efficient.

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A food retail sector implementing green practices can achieve a good image, economic efficiency, great
financial profits and market shares (Naidoo and Gasparatos, 2018:129), a great level of employee
commitment, increased customer satisfaction, reduced unwanted organizational idiosyncratic risk and
increased business performance (Gleim, Smith, Andrews, Joseph and Cronin, 2013:45). However,
many researchers describe how changing ordinary business practices into green practices may bring
about challenges and barriers that hinder business organizations from showing dramatic changes
(Schein, 1993:85; Gleim et al., 2013; Petljak et al., 2018). Challenges can be a manager’s mindset,
sustainability investment cost, customers’ loyalty, and low human resource capability. Thus, there is a
need for an effort to develop a formal and informal strategy and tactics, both at the top-down and
bottom-up levels of a business organization (Bertels et al., 2010:7).

2.2.2 How does green practice develop in business organizations?

From the time the ideal of green practice emerged, many governmental institutions, as well as local and
international business organizations, considered incorporating it into their strategies (Christelis,
2013:19). The current increased human life expectancy and birth rates result in a growing world
population, which causes a greater consumption of natural resources and a reduction of living standards,
though, in some cases, lifestyles have become more sophisticated (UNWCED, 1987; Martin-Pena,
Diaz-Garrido and Sanchez-Lopez, 2014:220).

Additionally, population growth, industrialization and urbanization demand excessive use of natural
resources, resulting in high carbon emission and waste (Mengue and Ozanne, 2005:431; Bhattacharya
et al., 2011:7; Mwanza and Mbohwa, 2017:654). This means most business organizations are using
environmentally unsustainable production systems to meet the high quantity demand of the population.
As a result of environmentally harmful practices, the planet is being affected by climate changes,
droughts, floods, water and air pollution, loss of species, farmland erosion and depletion of earth
resources (Tanner and Kast, 2003:884; Dhull and Narwal, 2016:64). These negative effects directly or
indirectly affect many business sectors economically and socially (Smith and Perks, 2010:2; Naidoo
and Gasparatos, 2018:129).

Thus, as a crucial topic, several scholars are attempting to address this issue from different perspectives
and come up with different immediate solutions. The immediate remedies suggested by Tanner and
Kast (2003:884) and Martin-Pena et al. (2014:220) are a change in human behaviour and in the cultural
practices of society, business and industries (Gonzalez-Benito and Gonzalez-Benito, 2005:1; Mwanza
and Mbohwa, 2017:654). In addition to external pressures (factors) like governmental regulations,
environmental regulations, customer groups and communities (Smith and Perks, 2010:2; Mwanza and
Mbohwa, 2017:654), green practices in business organizations, specifically the retail sector, are seen as
a remedy to avoid environmentally unfriendly practices in order to have sustainable development
(Linnenluecke and Griffiths, 2010:358).

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 2.2.3 Drivers in adopting green practices in the food retail sector

Traditionally, business organizations are expected to deliver goods and services to satisfy the demand,
maintain profits, pay taxes and create employment opportunities (Du Plessis and Grobler, 2014:267).
The degree of implementing organizational strategies and objectives varies in terms of their “vision,
objectives, priorities and scope: international vs domestic, organizational structures, initiatives, policy
mechanisms and programs, and levels of implementation at regional and local levels” (Albareda et al.,
2008:354). However, due to some drivers, the traditional way of business performance has to be
changed to address environmental sustainability and social concerns. The driving factors like
government incentives, customer demand, society, competition, high cost of energy and input price,
and technology (Bhattacharya et al., 2011:6) influence firms to change their strategies into
sustainability, while performing normal business strategies successfully (Gupta and Kumar, 2013:316,
Du Plessis and Grobler, 2014:267). The driving factors are categorised into internal drivers, supply
relationships and external factors (Claro et al., 2013:365).

2.2.3.1 Internal drivers

The internal drivers imply the resource-based view of the retailers, which underlines the “unique and
valuable resources of the firm to achieve a sustainable competitive advantage” (Claro et al., 2013:365).
Internal drivers are considered as intra-organizational factors such as the personal commitment of
leaders, issues of cost reduction, middle management policy, entrepreneurs’ as well as investors’
pressure factors that have a positive relationship with green practice adoption (Walker, Di Sisto and
McBain, 2008:70). Furthermore, the personal and ethical values of the founder of the retail store filtered
throughout the organization will have effects on changing the attitude and perception of employees
within the store (Dhull and Narwal, 2016:65). Retail sector managers’ behavioural change towards
green practices is also affected by the market, macro-economy, society, public opinion, non-
governmental organizations, financial institutes (investors, bank, financial firms and insurance
companies) and public administration (Martin-Pena et al., 2014:220). Moreover, frequent investor
pressure can force managers to respond to environmental policies. The three internal drivers identified
by Claro et al. (2013:365) are described as follows.

• Internal capability

Capability is a special resource of a firm which represents human resource capability, customer
capability and process capability to assess the impact on sustainability investments (Claro et al.,
2013:365). Human resource capability is concerned with the power of human skills to encourage
sustainability investments. This indicates the importance of employees’ ability to fulfil social and
environmental responsibilities in alignment with business objectives. Like any store, retailers need
different skills, knowledge and attitudes from their employees. Sustainability-oriented and skilled
employees in a retail store can upgrade managerial vision on sustainable investment (Linnenluecke and

9
Griffiths, 2010:358). Human resource skills can be upgraded by creating opportunities for employees
and managers to participate in environmental sustainability workshops and conferences and by hosting
meetings with environmental experts. Thus, positive change in sustainable practice through internal
organizational initiatives can be achieved via top management’s support, human resource management,
employee empowerment, environmental training and teamwork, and reward systems.

Customer capability also leads to investment in sustainability. Customers’ awareness of social and
environmental issues often causes them to shift their preferences to green products. This drives retailers
to adjust managerial decisions towards sustainability (Linnenluecke and Griffiths, 2010:358; Naidoo
and Gasparatos, 2018:129).

A process capability study may be used to assess the process of change (whether the negative effect on
the environment has been successfully addressed) without adversely affecting the day-to-day operations
and quality services, management costs and customer relationships (Claro et al., 2013:366).

• Marketing strategy

Promoting green practices as a marketing strategy can enable the food retail sector to achieve
competitive advantage. These days, many food retail sector performances are measured by the rate of
ability to change product displays according to their customers’ needs (Azevedo, Carvalho and
Machado, 2011:850). Bhattacharya et al. (2011:8) described how many business organizations use the
greening principle as a differentiation strategy to increase the market share of their product and achieve
competitive advantage (Naidoo and Gasparatos, 2018:129). At present, customers are aware of the
importance of the green production concept, which shifts their preference to green products
(Bhattacharya et al., 2011:14; Smith and Perks, 2010:3; Dabija et al., 2018:174). As a result, many retail
stores are shifting their ordinary business practices to green practices (Gupta and Kumar, 2013:311).

This strategy aims to present sustainability as a core focus of the retail store to attract numerous
customers and achieve an advantage over other retailers (Monczka, Handfield, Giunipero, Patterson and
Waters, 2010:159). Performing sustainability as a differentiation strategy requires manipulating
marketing techniques to increase awareness of the environment and teach customers about the benefits
of green practices (Gupta and Kumar, 2013:312; Dabija et al., 2018:174). That means clearly explaining
the retailer’s shift to green products and practices and the importance of these aspects to the environment
and society (customers). As a result, customers develop trust and remain loyal, which allows the retailer
to build a strong brand image. Thus, to meet customers’ preferences, as well as maintain sustainability
differentiation strategies, the retail store’s aims and objectives remain focused on green policies.

• Profitability

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Naidoo and Gasparatos (2018:129) stated that profitability is one of the internal drivers that leads many
food retailers towards green practices. Since green practices initiate cost saving in terms of reducing
waste, recycling and efficient utilization of resources, food retailers are encouraged to adopt green
practices (Govindan, Diabat and Shankar, 2015:184). Profitability, or gains of green practices, can be
seen in the initial and long-term levels of the business journey. At the initial stage, saving electricity
and water and controlling waste can benefit a business in terms of avoiding additional costs. As a long-
term strategy, installing an eco-friendly lighting or solar system and water-saving pipes, stocking
certified health products, recruiting green-oriented staff and creating a green working environment can
make retailers profitable through low utility costs, customer loyalty, an improved image, and by
maintaining a competitive advantage (Martin-Pena et al., 2014:222).

2.2.3.2 Supplier relationship drivers

Well-developed supplier relationships through communication, inter-organization process and
environmental policy can lead retailers to invest in sustainability (Claro et al., 2013:365). Developing
good relationships with suppliers means that there is a clear understanding of the desires of both parties.
The relationship can be maintained through transparent communication, clear environmental policies
and a clear process (Petljak et al., 2018). The relationship can also help the food retail sector to
overcome barriers and solve challenges to promote green practices. For instance, during the purchasing
process, retailers should have procurement policies that specifically describe the type of (green) product
they require to satisfy their consumers.

Suppliers for their part should be abiding by environmental policies and procurement policies to supply
the right product (Monczka et al., 2010:142; Reddy, 2016:31). Sustainability production systems
starting from designing, material use, packaging and the whole process should be described to the
retailers. Furthermore, FoodLogiQ (2017) encourages suppliers to be transparent with their customers
about the food they supply. Since supply is connected with food safety and sustainability issues,
transparency significantly increases customer loyalty. Allowing customers to tour a production site
enables them to gain information about processes.

Additionally, briefly defining green practice benefits in terms of cost, health and life cycle, sending
samples for testing, sometimes inviting retailers to meetings on environmental sustainability, creating
opportunities to participate in internal and external workshops and seminars, all these can strengthen
the bond between suppliers and retailers and change the attitudes and perceptions of retailers concerning
environmental issues. Informal gathering opportunities also lead to informal conversations and an
exchange of ideas that create concrete relationships which are of mutual benefit to suppliers and retail
stores. The suppliers can also support the retailers by providing environmental sustainability education,
training and assistance to achieve good environmental results. Thus, suppliers’ transparency and their

11
efforts to assist their customers may lead to a close bond between them. It increases satisfaction and
encourages participants to take the initiative to practice green (Monczka et al., 2010:174).

2.2.3.3 External drivers

There are external factors that affect the practices of the food retail sector and facilitate a change to
green practices. Such factors include government legislation, customers’ demands, marketing strategy,
government environmental regulations, technology, and others (Berns et al., 2009:24; Bhattacharya et
al., 2011:8).

• Government intervention

Government regulation and legislation are common external incentives for adoption of environmental
measures (Linnenluecke and Griffiths, 2010:358; Dhull and Narwal, 2016:65). Green practices at the
food retail sector can be imposed by governmental regulations and national policies (Claro et al.,
2013:365). Government plays an important role in defining clear policy frameworks of action to inspire
and motivate organizations (business, non-governmental and governmental). The government has to be
reliable in implementing the policies and promoting an advanced corporate social responsibility (CSR)
agenda at national and international levels (Albareda et al., 2008:357; (Du Plessis and Grobler,
2014:268). Thus, through implementing the policies and setting an example, the government could have
the influence and power to change business organizations and societies into green practices.

Ayoub and Juji (2012:195) explained some of the government actions in the food retail sector by
promoting the use of renewable energy through short-term and long-term strategies. The short term-
strategies focus on motivation and creation of an environment to use renewable energy. The government
provides subsidy and tax exemption (Reddy, 2016:28) as an incentive to the food retail sector, using
environmentally friendly production systems and charging high tax rates to discourage those who do
not consider green practices in their business plans. Unstructured initiatives are the second short-term
strategy where the government develops programmes and provides capital grants to support research
and development plans to increase local initiatives and achieve green societies.

The long-term strategies include the government’s plan to control the use of renewable energy in the
market through feed-in tariff and quota obligations strategies. The feed-in tariff strategy enables the
government to determine the price of renewable energy to stabilize the price market and would allow
organizations to buy renewable energy at a suitable level of profit. The term “quota obligation” means
that the government decides on a certain volume of renewable energy required, and producer companies
agree to produce that amount of renewable energy. The standard measurements are Tradable Green
Certificates (TGC) (each certificate represents the generation of a certain amount of energy) and the
renewable portfolio standard (Ayoub and Juji, 2012:195).

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• Environmental regulation

Environmental regulation is an external factor that obliges the business food retail sector to achieve the
minimum standard of environmental performance set by the government (Schaltegger and Synnestvedt,
2002:340; Linnenluecke and Griffiths, 2010:358), and imposes penalties and fines in case they fail to
meet the minimum standard expected by the regulation (Papagiannakis and Lioukas, 2012:44). Hence,
to stand as a business and enter into a competition, the retailers are pressurized to implement the
minimum standards of environmental regulations set by the government (Reddy, 2016:32). To achieve
the minimum standards, managers implement initiatives to practise sustainable activities like reducing
pollution, minimizing waste, saving energy, and so on. This means that the managers start to concern
themselves with environmentally sustainable practices to avoid the consequences and to survive in the
competitive market (Mwaza and Mbohwa, 2017:654). Naidoo and Gasparatos (2018:129) suggested
that even though there are rules and regulations imposed by governments, government fines may not
influence or scare some retailers to abide by the regulations. The authors surmised that putting retailers
names on a “shame list” of worst unsustainable retailers, could cause them considerable losses in the
public image, resulting in more significant financial loss than paying the government fine.

According to Gonzalez-Benito and Gonzalez-Benito (2005:5) and Mwanza and Mbohwa (2017:654),
environmental regulations promote innovations in business organization in two ways, namely product-
related and process-related. Product-related regulations deal with the quality of a product, advanced
product features and sustainable designs, and production cost minimization through recyclable
packaging and reusable materials. Process-related regulations focus on ways to “generate material
saving, reduce downtime, or convert wastes into valuable forms” (Gonzalez-Benito and Gonzalez-
Benito, 2005:5). Therefore, respecting environmental regulations can promote business retailers’
performance through environmental responses. Thus, based on these ideas, Gonzalez-Benito and
Gonzalez-Benito (2005:5) hypothesised that there is a positive relationship between practising
environmental regulations and the development of business performances which also depends on
environmental management systems and ways to address environmental regulations (Du Plessis and
Grobler, 2014:270).

• Competition and economic uncertainty

External drivers like competitive pressure and economic uncertainty force retailers to incorporate social
and environmental practices (Claro et al., 2013:365). Competition is one of the most powerful means
of strengthening business performance in many food retail sectors (Reddy, 2016:32). Competitiveness
is linked to satisfying the current demand of most consumers, focusing on environmentally sustainable
practices like displaying healthy foodstuffs, using recyclable and reusable materials, applying
electrically efficient and effective cooling and cooking systems, accompanied with good customer
services – which, in turn, create new green customers and consumers (Dabija et al., 2018:174). These

13
are the techniques most food retail sectors use to attract customers and which enable them to survive in
the market (Berns, et al., 2009: 25; Naidoo and Gasparatos (2018:129). On the other hand, Llbery and
Maye (2005:331) suggested that environmental risks may cause problems. Unpredictable weather
conditions complicate the production of food crops which subject farmers and the food retail sector to
huge price fluctuations. This may cause an unbalanced supply of food products with demand. As a
result, retailers are becoming serious in their efforts to take measures to minimize the causes of
environmental risks (Martin-Pena et al., 2014:222).

• Social concerns and awareness

Social pressure is another external pressure to adopt green practices in the food retail sector
(Linnenluecke and Griffiths, 2010:358; Du Plessis and Grobler, 2014:270; Reddy, 2016:23). People’s
concern and awareness about environmental risks (global warming, floods, earthquake,unpredictable
weather) caused by the exploitation of natural resources and unsustainable environmental activities,
have forced societies to change their perception and attitude. They now focus on conservation and the
effective use of natural resources and finding possibilities to minimize environmental risks (Llbery and
Maye, 2005:331; Mwanza and Mbohwa, 2017:654). The peoples’ new environmental zeal dictates their
day-to-day activities, starting at the food they purchase from the food retail sector. They are concerned
about the types of food products they choose to consume and choose to buy from stores that sell healthy
foodstuffs and maintain a good environmental image. This has led retailers to enhance competition and
boost green practices. In other ways, the proximity of the food retail sector to consumers also increases
the influence of societal needs on retailers’ attitude towards the protection of the environment (Martin-
Pena et al., 2014:222; Claro et al., 2013:365).

• Customer demand

Customer demand for green products has the potential to influence food retailers to shift ordinary
business activities into sustainable business activities. As suggested by Naidoo and Gasparatos
(2018:129), customers’ growing awareness and health consciousness affect many retailers to display
health products in their store, which, in turn, affect the revenue of retailers. This also creates competition
amongst retailers to take a bigger share of the market (Hwang and Chung, 2019:293). Moreover,
customer pressure is not only on product selection; it is also in the choice of selecting the right retailer.

Moreover, customers’ purchasing power has a significant impact on the decision managers make on
whether to go green (Schaltegger and Synnestvedt, 2002:340). Based on the economic theory, if
customers feel that the price for green products is too high and if it is costly to research to find
alternatives or information about the value of green products, they are likely to remain loyal to non-

14
green products. Besides, the customers’ decision whether to buy green products is also highly
influenced by the preferences of family, friends and other groups (Gleim et al., 2013:46).

2.2.4 How to embed green practices in the food retail sector

Embedding green practices in any organization requires strategic approaches to enable the adoption
thereof. To begin with, those in leadership positions in the food retail sector require knowledge and
understanding about being green and its benefits to the success of their business. They need to be able
to transfer their knowledge to their employees so that they, too, may realize the strategic goals of the
business (Ramirez, Gonzalez and Moreira, 2014:18). Managers and leaders should guide their
employees who realise they are expected to promote the strategic objectives coming from their
managers and leaders. Likewise, being an example in performing green practices at their workplace
also plays a crucial role in persuading employees to pursue environmentally friendly practices outside
the workplace. Therefore, top-level human resources being a role model can inspire medium- and
bottom-level human resources to incorporate green practices in the daily activities of the food retail
sector (Lozano, Ceuleman and Seatter, 2015: 207).

As members of an organization, employers and employees are the main role players in adopting green
practices. Human resource management can be a driver for environmental sustainability performances
by linking its activities and objectives with sustainability goals and addressing an eco-focus agenda
(Mandip, 2012:244).

Bertels et al. (2010:9) advised that informal practices nurtured by respective managers can foster the
adoption of green practices at food retail sectors. Informal practices can include giving supportive ideas,
being a model, creating links with employees, telling stories, creating sustainable policies, assigning
responsibility, incentivising systems, developing reports, implementing sustainability initiatives,
conducting experiments, seeking external help, back-casting, scanning, developing new products and
services, and piloting and providing benchmarks (Claro et al., 2013:365).

Senior, as well as middle management, should encourage their employees to make sustainable decisions
at the workplace. Giving employees a chance to express their understanding of sustainable practices in
the food retail sector motivates them to promote company policy. Also, senior and middle management
should practise what they preach instead of merely giving orders. They should demonstrate
sustainability leadership by ‘walking the walk’ and ‘talking the talk’, participate in on-going discussions
about sustainability expectations, prioritize sustainability in decision-making and giving attention to the
work of sustainability committees. Employees’ participation in the sustainable operation and decision-
making creates a bond with managers that can strengthen employer-employee relationships (Margaretha
and Saragih, 2013:5). Such relationships enable them to openly discuss and exchange personal values
and learn from each other’s experiences and, likewise, motivate employees to practise their

15
sustainability values and behaviours in the workplace. Relationships can also be an initiative to start
sustainability practices in their communities (Margaretha and Saragih, 2013:6).

Reporting sustainable performance by publishing CSR reports that include a retail store’s sustainability
progress, earlier set goals, plans and commitments can help as a source of recognition as well as a
motivating factor for other members (Naidoo and Gasparatos, 2018:129). Additionally, introducing
incentive systems by including sustainability measurements in employees’ performance evaluations and
assessments programmes and using them as criteria for promotions, bonuses and benefits, contributes
towards sustainable practice. Performance measurement mechanisms should ensure that targets are
within employees’ control so that they can be rewarded for initiatives taken (Margaretha and Saragih,
2013:6).

Adding sustainability policies to a retail store’s strategy (like health and safety, ethical and climate
change policies), implementing sustainability codes of conduct, and creating supplier sustainability
performance policies or procurement policies can improve working habits of retail store members and
enable them to abide by the sustainability policies and regulations (Bertels et al., 2010:9). The most
essential international codes that recognize business sustainability performances are ISO 14001
(Azevedo et al., 2011:852) and the EU’s EMAS (Eco-Management and Audit Scheme) (Martin-Pena
et al., 2014:220). ISO 14001 is an international standard for environmental management which certifies
companies’ green performance in manufacturing, usage and disposal strategies (Naidoo and Gasparatos,
2018:133; Dhull and Narwal, 2016:62). In the case of South Africa, ISO14001 serves as a framework
for the EMAS where any small or large business store gets certification from a third party (Green
Business R) (Govindan et al., 2015:185). Many business stores use ISO 14001 in response to external
pressure from customers, consumers and competitors (Smith and Perks, 2010:2).

Furthermore, adopting green practices in the food retail sector requires an in-depth knowledge of
customers’ requirements for management to amend their strategies, structures and principles while
achieving business goals (Gupta and Kumar, 2013:316). As suggested by Tanner and Kast (2003:886),
researching customers’ preferences, perceptions and understanding of sustainable development can
influence managers’ decision-making in their stores. Based on the outcome of the research, managers
realise how a product contributes to their stores’ sustainability image, and they gain knowledge about
sustainability and how to adopt practices in their stores and so on.

Smith and Perks (2010:4) suggested essential activities be performed at a management level to introduce
green practices in the food retail sector. E-recruitment is a sustainable activity designed to minimise
recruitment costs (Smith and Perks, 2010:4). It is a process of hiring people, using electronic sources
such as the internet. E-recruitment can be facilitated through a company’s website or commercial jobs
board websites to advertise vacant positions in the company. E-recruitment facilitates the recruitment
process by minimizing time and cost, requiring less paperwork, and having unlimited access to people

16
across borders, wherever there is internet access (Kaur, 2015:78). The electronic, human resource
system (e-HR) is also an advanced means to keep records of employees and easily track their
performance (Margaretha and Saragih, 2013:5).

As a business policy, creating socially, economically, and environmentally friendly business activities,
as well as green buildings, enhances a healthy working environment and healthy staff (Smith and Perks,
2010:4). Increasing employees’ sustainability awareness by using education and environmental
sustainability and social responsibility training also increases members’ understanding about social
concerns, resources utilization, and the sustainable use of natural resources with minimum waste
(Margaretha and Saragih, 2013:3).

Employing experts in environmental development to create strategies and develop policies can shift the
normal operation of retailers to sustainability. Appointing new board members to add unique external
perspectives on sustainability will serve to address environmental issues and satisfy stakeholder
expectations on social issues, economic and environmental performance. Hiring sustainability-oriented
personnel enhances the implementation of environmentally friendly management systems. This can
develop as a habit and be retained as a culture in the store. Reward systems are also essential to
encourage green activities (Linnenluecke and Griffiths, 2010:358). However, the objectives have to link
with the strategy, value and culture of the retail store (Mandip, 2012:244). The rewards have to appeal
to the personnel who are supposed to be motivated. The rewards, either in the form of incentives or
other benefits, should reach the employees as set out in the retailers’ reward policies and strategies. This
helps to avoid confusion due to subjective judgement and bias.

Teleconferencing technology is an advanced means of interacting with people located in distant places
(Commonwealth of learning, 2004:14). It plays a big role in extending sustainability knowledge through
live education, training and development. It is also a means of communication at a business or corporate
level, in governance, professional and medical services. It reduces travel time and resource expenses
(Commonwealth of learning, 2004:14; Smith and Perks, 2010:4). Therefore, introducing
teleconferencing as a means of communication allows retailers to use sustainable technology.

Moreover, abiding by government sustainability regulations and environmental laws deliver sustainable
returns to investors, address customers’ preferences and identify and respond to emerging societal
trends. These are some of the most important advantages a manager should keep in mind when he
considers ways in which to adopt green practices (Mandip, 2012:244; Smith and Perks, 2010:4).

Even though the above points are valuable and relevant to the introduction of green practices in the food
retail sector, many challenges hinder managers from changing ordinary business practices into green
practices (Lozano et al., 2015:207).

17
 2.2.5 Barriers to embedding green practices in the food retail sector

Going green has been an interesting topic during the last several years, yet many business organizations
have not adequately implemented it due to some barriers (Lozano et al., 2015:207). Barriers describe
circumstances or human understandings that prevent an organization from considering green or
environmental sustainability issues in their strategy (Ramirez et al., 2014:18). Many researchers have
identified barriers that stop managers from adopting green practices. The barriers include a lack of
personnel training, cost and commitment; pressure for lower prices; a lack of legitimacy of sustainability
efforts, regulation and supplier commitment, and industry-specific barriers.

Confusion in accepting the definition of “green” (Tseng et al., 2013:3; Smith and Perks, 2010:5) and a
lack of clarity in its implementation (Linnenluecke and Griffiths, 2010:357) are the first challenges
many retailers face. Based on the findings of some scholars, the term “green” has ambiguous definitions
which can create confusion in the understanding and perception of the concept. Unclear sustainable
implementation rules and procedures also prevent managers from going ahead with introducing green
practices.

Costs are negatively associated with the introduction of environmentally sustainable measures. It is
feared that the cost involved with introducing environmentally friendly inputs and expensive green
products will push up the selling price of those products (Ramirez et al., 2014:18). This might disgruntle
customers who are unwilling to pay higher prices. In other words, many retail store managers will prefer
to devote most of their shelf space to affordable products to keep or respect their customers’ loyalty.

Challenges in gaining access to environmentally sustainable products are an additional barrier for food
retailers. Retail managers calculate their profit based on time, cost, product availability, etcetera. The
delivery of environmentally sustainable products may unexpectedly be delayed, or they may be hard to
find. There are high production and certification costs that affect the availability of satisfactory
quantities (supply) to demand. This does not encourage retailers to include green products in their
planning or displays (Chkanikova and Lehner, 2014:5).

There are more challenges in introducing green practices into food retail services (Ramirez et al.,
2014:18). Being sustainable means changing systems of procurement from ordinary to advanced
systems. The set-up cost, administration cost, environmental training cost (Ramirez et al., 2014:18),
auditing fees, time taken by documentation and efforts in complying with the specifications (Martin-
Pena et al., 2014:222) are considered as investing costs. Such costs may discourage managers who fear
that benefits such as low pollution, better environmental management, or new contracts will not
compensate for costs incurred. Hence, a lack of knowledge of the benefits of green practices and
insufficient information can cause managers to doubt the benefits they are promised for practising
sustainability (Martin-Pena et al., 2014:222).

18
The more significance managers attach to monetary cost-benefit analysis in making environmental
decisions, the lower the level of business environmental responsiveness (Papagiannakis and Lioukas,
2012:43; Ramirez et al., 2014:18). The food retail sector’s initiatives in responding to the environmental
issue can be affected by the managers’ business priorities, resource allocation and cost-benefit analyses.
The more emphasis that managers place on cost-benefit assessment, the less their emphasis on adopting
environmental practices will be. In analysing the cost and benefits of environmental practices, managers
can easily notice the cost because it is monetarily quantifiable, whereas sustainability benefits are
subjective. Sustainability benefits can be measured either by the increase in the number of customers,
the upgraded image of the store, or a good relationship with stakeholders. Additional information
(research) is often required to identify further benefits (Papagiannakis and Lioukas, 2012:44). Thus, if
it is costly to collect this additional information regarding the benefits of environmental practices,
managers may be discouraged to invest in environmental responsibility.

A lack of supplier credibility, creativity and execution negatively affect environmentally sustainable
practices in the retail store. A product’s sustainability begins at the designing stage, which determines
the lifecycle, capacity and capability of the product in protecting the environment. Thus, a lack of
suppliers’ innovation, minimum product life diversification, low production capacity and poor
reliability hinders the adoption of environmentally sustainable measures. Furthermore, trust between
suppliers and retailers is a serious matter. The relationship between supplier and customer is always
based on trust, so suppliers’ reliability and trustworthiness are necessary to build long-term relationships
with their customers, the retailers (Ramirez et al., 2014:18).

An inadequate organizational structure – the lack of a responsible body or business unit to undertake
environmental issues and sustainable initiatives in the organization – is another drawback. Martin-Pena
et al. (2014:227) agreed that an inadequate design of the organizational structure and a lack of
responsible human resources are barriers in considering environmental sustainability as a crucial
strategy in the food retail sector’s business objectives. The authors added that a lack of a responsible
body creates difficulties in the flow of information regarding environmental sustainability aspects and
blocks internal and external communication commitments to all levels of the organization (Martin-Pena
et al., 2014:223). Inflexible organizational culture and high resistance to changing leaders’ and
employees’ mindsets, is negatively associated with the adoption of environmentally sustainable
measures. Habits and routines in adopting environmentally friendly goods and services will always
affect the flexibility of retailers’ operations (Ramirez et al., 2014:20). As a consequence, employees
and employers may not be committed to the environment, since there is no opportunity to provide
environmentally sustainable education and training to the members of the store. Thus, a lack of
knowledge, training and qualifications does not encourage people at the workplace to think about green
practices.

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Managers’ attitude and perception are essential in adopting green practices, and they have influential
power in shaping the direction and the level at which environmental sustainability is introduced in the
food retail sector. A negative attitude and perception of managers towards sustainability can hinder the
implementation of green managerial systems in the food retail sector. Papagiannakis and Lioukas
(2012:42) analysed managers’ attitude and values about different factors (personal values, subjective
norms, self-efficacy, monetary cost-benefit assessment and environmental regulation), which influence
their decision-making in introducing corporate environmental responsibilities.

There is a direct relationship between the environmental attitudes of managers and the level of business
environmental responsiveness (Papagiannakis and Lioukas, 2012:43). Briefly, a positive approach by
managers towards environmental protection can facilitate the inclusion of environmental considerations
in the retail business’s decisions and operations. As a result, there will be more discussion about the
environment issue, and this could influence the staff’s behaviour at a lower level and change their
attitude towards sustainable practices. Positive environmental attitudes and managers’ values are likely
to elicit a positive response from the business (Ramirez et al., 2014:20). Thus, corporate environmental
responsibility can be created, determining the degree to which the food retail sector react to the natural
environment. Managers’ values influence corporate environmental responsiveness indirectly because
value guides them to identify what is important or unimportant when deciding whether to adopt green
practices. The value may encourage retail store members to win ecological responses, and managers
like to modify working habits according to their values. On the other hand, managers’ behaviour
influences environmental behaviour indirectly by shaping environmental attitudes (Papagiannakis and
Lioukas, 2012:43).

Managers’ values affect environmental response decisions. The personal values are set as self-efficacy,
self-transcendence and self-enhancement of managers (Papagiannakis and Lioukas 2012:43; Ramirez
et al., 2014:20). Managers’ higher level of self-efficacy in handling environmental issues increases
business’s environmental responsiveness. According to Bandura (1994:71), self-efficacy is defined as
“people's beliefs about their capabilities to produce designated levels of performance that exercise
influence over events that affect their lives”. That is, self-efficacy represents a personal belief that one
can accomplish the required tasks. Self-efficacy influences an individual’s choices since people put
more effort into tasks and take more risks when they believe they can succeed. Managers with a higher
level of self-efficacy on environmental concerns believe that they have the required knowledge, skills
and ability to handle the environmental issues and are ready to make efforts and take risks to achieve
environmental responses (Papagiannakis and Lioukas, 2012:43).

Managers’ self-transcendence and their level of business environmental responsiveness and attitudes
are directly related (Papagiannakis and Lioukas 2012:43; Ramirez et al., 2014:20). “Transcendence
refers to the very highest and most inclusive or holistic levels of human consciousness, behaving and

20
relating, as ends rather than means, to oneself, to significant others, to human beings in general, to other
species, to nature, and the cosmos” (Garcia-Romeu, 2010:26). Self-transcendence guides a manager’s
attitude towards social and environmental concerns. Whenever managers make business decisions, their
values will prevent them from employing environmentally unfriendly strategies that will harm society
and the environment.

Self-enhancement may prove a problem. There is an inverse relationship between a manager’s efforts
to enhance his image and his attitude and response to the environment (Papagiannakis and Lioukas
2012:43; Ramirez et al., 2014:20). “Self-enhancement denotes a class of psychological phenomena that
involve taking a tendentiously positive view of oneself” (Sedikides and Gregg, 2008:102). When
managers feel good about themselves and overconfident that they are doing is right, they often tend to
ignore new developments and management systems and fall victim to fast-growing technology and the
development of global business around them. Therefore, managers with self-enhanced personal values
are less likely to respond to environmental issues.

Managers need to adapt their environmental sustainability position to stakeholders’ environmental

expectations. Stakeholders, who could be suppliers or customers, have the power to pressure retail store
managers concerning environmental responses (Menichini and Rosati, 2013:551; Schaltegger and
Synnestvedt, 2002:340). Stakeholders’ environmental expectations could positively influence business
environmental responses in various ways. They have the power to control and negatively affect those
food retail stores that practise environmentally unfriendly activities either by boycotting their product
or stopping deliveries until retailers fulfil their requirements. This occurs because stakeholders control
valuable resources. Furthermore, social pressure obliges managers to consider environmental concerns.
Besides, managers may be persuaded that fulfilling environmental expectations is a business
opportunity to create strong integration with the stakeholders, gain market legitimacy and boost the
business image. Therefore, the more managers respond to stakeholders’ expectations, the more sensitive
will they become to the environment (Papagiannakis and Lioukas, 2012:44).

The relationship between the degree of importance that managers place on environmental regulation
and business environmental responsiveness has an inverted U-shaped form (Papagiannakis and Lioukas,
2012:43). As Martin-Pena et al. (2014:222) highlighted, the inflexibility “(in terms of deadline and the
form of adaptation)” and complexity of environmental regulations as well as their implementation make
managers less concerned about environmental practices. This significantly affects retailers’ image.

A lack of mechanisms to measure, track and report sustainability performances, prevents managers from
recognizing the intangible benefits and costs of sustainability (Bernes, 2009:27). Briefly, sustainability
performance assessment mechanisms enable retailers to identify the positive and negative aspects of
sustainability performance and sustainability activities in progress. They also identify shortcomings so
that action can be taken to correct the problems and help retailers to assess the importance of

21
environmental sustainability to the economy. The above-mentioned barriers, however, may prevent
managers either from introducing green thinking in their strategy or implementing it in their daily retail
activities.

2.2.6 Overcoming barriers to the adoption of green practices

A precise definition of environmental policy, clear objectives and long-term environmental plans
concerning well defined environmental responsibilities are essential steps to take at the initial stages of
change to overcome difficulties in implementing green practices. Managers’ values and attitudes have
significance in maintaining high levels of environmental responsiveness. Accordingly, the food retail
sector should screen candidates’ characteristics versus environmental responsibilities when hiring
persons to fill environmental management positions. The food retail sector should also promote
managers’ environmental awareness by offering environmental seminars and ecological events. This
will enhance a successful or better outcome in maintaining environmental responsiveness. Managers
should also give attention to the environmental expectations of stakeholders (Papagiannakis and
Lioukas, 2013:48). Moreover, they need to hire environmentally-oriented full-time employees
dedicated to environmental management and top up their capacity by providing natural environment
training programmes associated with measurement and assessment mechanisms, which can analyse to
what extent the employees are equipped to adopt and practise environmentally friendly production
systems at the food retail store (Gonzalez-Benito and Gonzalez-Benito, 2005:3).

Ramirez et al. (2014:21) identified three broad categories of strategies that could help managers
overcome the barriers to adopting green practices as a business strategy in the food retail sector. The
strategies are related to supplier’s communications, offerings and actions.

Good and clear communication with environmentally sustainable suppliers builds positive
relationships. Lee and Klasse (2008: 574) suggested that suppliers are an asset, providing technologies
and skills that enable the food retail sector to respond to environmental requirements in a timely and
decisive manner to satisfy their customers. Suppliers can also provide education and training to
managers and employees to help them gain environmental knowledge and information. This knowledge
will enable them to learn what sustainability means and its positive effects on the performance of a
retail store. Having an environmentally oriented relationship with stakeholders like “employees,
customers, consumers, supply chain partners, competitors, investors, lenders, insurers,
nongovernmental organizations, media, the government and society” (Berns et al., 2009:25) also helps
to overcome barriers. The relationship can be created through communication means such as
participation in environmental conservation programmes, environmental reporting and active
management of environmental claims (Lee and Klassen, 2008:574). This makes the business life of

22
retailers easy. There will be an easy flow of information, an opportunity for funding, investment,
incentive, public image and others that will enable managers to think green.

Strategies should be introduced whereby environmentally sustainable suppliers should ensure that their
products are honestly sustainable, not functionally deficient and truly beneficiary to the food retail
sector (Naidoo and Gasparatos, 2018:131). The products should be environmentally friendly products
that are designed and made considering environmental issues throughout the lifecycle of the product
(Lee and Klassen, 2008:574). ISO 14001 certificates can respond to the mandates of environmental
certification whereby retailers can earn public recognition for maintaining environmental standards
(Gonzalez-Benito and Gonzalez-Benito, 2005:3). Retailers should also take measures to assure that the
products are healthy and sustainable. Testing mechanisms should be introduced to assure that a product
is green. Procurement policies should specify the criteria for the products to be supplied. The products
should achieve valid international certification (ISO 14001) to prove that they are free of hazardous
materials, which could be assured by hazardous material protocols that include banned-material lists
and test methods. Suppliers should submit “material composition data” for required products, specifying
the ingredients used to make the product and the manufacturing process. The retailers should also push
the top management team of the suppliers to increase their awareness about the environment and be
proactive to the global environmental issue (Lee and Klassen, 2008:579). The authors added that
retailers can provide environmental sustainability training to suppliers.

A green supplier’s initiatives to create a close relationship with its customers (retailers) will facilitate
the transfer of green ideas. Maintaining such a relationship is related to supplier capacity, service levels
and pricing structure. A supplier’s capacity to fill large orders can indicate its capacity as a feasible
supplier. Lowering prices with longevity and usage rate of the customer, and providing useful services
by informing the customer of new product designs and services can motivate the food retail sector to
create a good relationship (Ramirez et al., 2014:21). To sum up, managers are required to be alert to
the above-mentioned points to overcome the challenges they face.

2.2.7 Benefits derived from adopting green practices

The green practice is a major issue for many organizations in developing their business plans and
organizational culture to survive and increase their market shares (Naidoo and Gasparatos, 2018:128).
The food retail sector which performs green practices resulting in sustainable development through
economic, social and environmental benefits concurrently are called “triple bottom line” (Claro et al.,
2013:366). “Triple bottom line” is a sustainable performance assessment of retailers by outsiders such
as stakeholders. It judges business success in terms of people, planet and profit (Gleim et al., 2013:44).
Different systems can identify an environmentally sustainable retail sector that achieves credibility
using environmentally friendly packaging (utilization of reusable packages), environmentally friendly

23
purchasing practices and other environmental practices. ISO 14001 is common. It benefits business
stores to create a strong environmental image that can attract environment-oriented customers and
suppliers. It also enables them to compete in the global economy by meeting its standards (Azevedo et
al., 2011:852; Smith and Perks, 2010:2).

Alignment with the international standards for environmentally friendly quality (ISO 14001) improves
the reputation of the food retailers’ stores in the competitive market. It also improves the relationship
with stakeholders such as investors, insurance companies, employees and others. Conformity to global
standard quality measurement means avoiding liabilities or penalties from the respective body
(Gonzalez–Benito and Gonzalez-Benito, 2013:3; Martin-Pena et al., 2014:222). Green business
practices have both economic and environmental advantages. These advantages are seen from two
perspectives. First, an organization can gain an advantage over its competitors by adopting a resource-
based perspective on competitive advantage and environmentally sustainable practices as a unique
resource. Second, an organization can match its resources and capabilities with these demands through
a strategic-fit perspective, that is, the ability to deliver the level of environmental performances
demanded by green stakeholders (Harris and Crane, 2002:216). This can develop the relationship with
the stakeholders, satisfy the customers, minimize penalties for not implementing environmental
regulations and create a good store image, all of which will boost sales and market share (Martin-Pena
et al., 2014:222).

A sustainability policy also improves the human resources capacity of the food retail sector. Informal
communication between employees and managers is an opportunity to transmit environmental
knowledge and attitudes throughout the store. That means informal communication is one of the means
of improving sustainability at the workplace and creating and strengthening relationships and
understanding. Thus, it generates the intangible benefit of employees’ satisfaction and motivation which
will have a huge effect on the success of the implementation of environmental policy in the store
(Martin-Pena et al., 2014:222).

Changing managers’ perceptions and attitudes towards environmentally sustainable practices can
benefit the food retail sector by improving information systems, reputation, incentives, and human
resource training and adequate skills (Martin-Pena et al., 2014:221). Green business practices can
motivate employees of the food retail sector not only to adopt green practices at the workplace but also
to develop them as a norm to be practised in their daily activities. This will, in turn, directly or indirectly
influence their families and communities. Moreover, retailers’ proximity to the end-consumers and the
economic impact of policy on them, can play a leading role in promoting green practices in societies
and influence other businesses to develop similar policies (Bertels et al., 2010:6; Hwang and Chung,
2019:293). Naidoo and Gasparatos (2018:127) clarified that retail sectors could play a central role in
motivating and persuading suppliers and customers to adopt green practices in their businesses.

24
Retailers can influence suppliers by applying the green purchasing policy and criteria to select
sustainable suppliers. Customers are end-users of retailers; therefore retailers can shift customers’
preferences by retailing healthy products, promoting their products and teaching their customers the
benefits of green products by displaying on big screens.

Implementing environmentally sustainable policies can benefit the food retail sector as a source of
finance (Martin-Pena et al., 2014:222). Most funding organizations’ priority criterion is measured on
the capability of any business organization to respond to the call for environmental sustainability
practices. Thus, a retail store focused on protecting the environment by reducing carbon emission and
waste, and on the careful utilization of resources (water and energy), benefits, as it is more likely to
receive financial support. This encourages managers to adopt clean technologies and technological
transitions from traditional to advanced sustainable processes (Martin-Pena et al., 2014:222; Annabeth,
2018:6).

Table 2.1 Practical implications for different dimensions of sustainability

Dimensions of Triple bottom Green initiative Superior
sustainability line performance
Economic Planet Reduction in Carbon dioxide Efficient resource
emission utilization
People Reduction in energy Effective supply chain
requirements management
Profit Fuel efficiency Improved profitability
Social Planet Organic growth Efficient marketing
People Socially responsible actions Efficient resource
planning
Profit Efficient product recycling Efficient product
management
Environmental People Transparent actions Efficient customer
facing
Planet Efficient ecological footprints Efficient use of
information
Profit Integration of upstream and Improved market
downstream movements assessment
Source: Gupta and Kumar (2014:314)

Food retailers that have a good environmental sustainability image can capitalize on the goodwill of
investors and serve their interests by expanding their business (Martin-Pena et al., 2014:222). They can,

25
for instance, increase the size of the store and have a massive display of healthy foodstuffs. This can
help balance the demand and supply of healthy products in the market economy. Moreover, retailers
can open branches to ease the accessibility of green products to the community and increase their
capability by providing inter-organizational teaching and learning activities promoting environmental
sustainability. As benefits of green practices, reduction in costs and improvement in productivity
(efficiency), by eliminating waste and substituting materials that do not add value, generate cost
reductions (Martin-Pena et al., 2014:222). Gupta and Kumar (2013:314) mention three sustainable
dimensions that trigger green practices that affect the performance of the food retail sector, as seen in
Table 2.1.

2.3 Conceptual framework

The conceptual framework presents a graphically summarised presentation of the study, as illustrated
in Figure 2.1. The origin of the study is the problems facing our planet as a result of global warming,
natural resource exploitation, carbon emission, pollution and chemical waste (Bhattacharya et al.,
2011:7; Mengue and Ozanne, 2005:431). These have led many professionals to research to identify the
causes, some of which proved to be environmentally unfriendly practices of business organizations and
industries. Chekima et al. (2017:1438) elaborated that the unsustainable practices and consequent
serious effects thereof brought an increase in the knowledge about sustainability and, in turn, motivated
many retailers to practice sustainable business operations. As a result, internal, external and supplier
relationship drivers are identified as factors of green practices in business organizations. The external
drivers are governmental interventions, environmental regulations, competition and economic
uncertainty, social concern and awareness and customer demand. The internal drivers include the
internal capability of human resources, customers and process capability, marketing strategy, and
profitability of the business. The supplier relationship indicates the inter-organization process,
environmental policy and communication. Even though these factors are primary reasons for many
retailers wanting to practice green, numerous obstacles are hindering many retailers from adopting
green practices. These include managers’ attitude and perception, inadequate organizational structure,
a lack of suppliers’ credibility, creativity and execution, cost, and customer purchasing power. To avoid
these barriers, a precise definition of environmental policy, clear objectives and long-term
environmental plans about well-defined environmental responsibilities are required. Besides, good and
clear communication with environmentally sustainable suppliers, green practice education and training
are critical aspects which retailers should consider beneficial for the adoption and implementation of
green practices. This conceptual framework attempts to summarise and present the interdependence of
these complex variables of the study.

2.4 Conclusion
Green practices in the food retail sector are becoming a crucial strategy in achieving competitive
advantage. It has been mentioned that being green offers many benefits to a business as well as to the

26
environment. Recognition for social responsibility is achieved along with success in business
objectives. However, many food retailers are slow in introducing environmentally sustainable
behaviour to their daily business operations. This can be due to poor management systems or a lack of
knowledge in calculating the outcomes of being green. However, pressures are coming from different
angles that push the food retail sector to adopt green practices. Some, such as customer preferences,
government regulations, competition, cost, environment regulations, human resource capability,
etcetera, are motivations to accept and implement green practices. Therefore, mental capacity
development of human resources and improved daily working behaviour encourage retail sector
managers to improve their business strategy, activity and operation to achieve a competitive advantage.

27
 Pollution
Global warming Initiative problems of green
Natural resource practices
exploitation
Carbon emission
Chemical waste

Green practice External drivers

Internal drivers drivers

Internal capability Government intervention

Environmental regulation
HR, Customer and Supplier relationship Competition and economic
Process capability Driver uncertainty
Social concern and awareness
Marketing strategy Profitability
Profitability Inter-organization Customer demand
process,
environmental policy
and communication

Barriers to adopt green

practices

Lack of managers’ attitude and perception, inadequate organizational

structure, lack of supplier credibility, creativity, and execution, cost
and customers purchasing power

Overcoming the barriers

Precise definition of environmental policy, clear objectives and long-term

environmental plans in relation to well defined environmental responsibilities;
Good and clear communication with environmentally sustainable suppliers;
green practice education and trainings and so on.

Figure 2.1: Conceptual framework of the study

Source: Own compilation

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CHAPTER THREE: RESEARCH METHODOLOGY

3.1 Introduction
This chapter explains the methodological practices that were implemented in the study. It emphasizes
the philosophical perception which the researcher explored, the available information on the topic, as
well as an understanding of the actual green practices of the food retail sector. The chapter also describes
the qualitative, quantitative and mixed research approaches the researcher followed, using the right type
of data collection methods and analysis. It deals with the study site, the population and sampling
techniques, the data collection methods, the data analyses methods, and the reliability and validity of
data quality control systems. It also examines the ethical principles that have to be adhered to during
and after the study, and the limitations which occurred during the study.

The purpose of the chapter is to select the right combination of methods resulting in a better
understanding of the findings, a meaningful discussion of the study and the achievement of better
conclusions and recommendations.

3.2 The research philosophy

The philosophical assumption is a researcher’s thinking about the nature of a problem and the
knowledge obtained based on the researcher’s perception. Generally, there are three philosophical
assumptions: positivist, interpretive and critical (Myers, 2009:23). Positivist research philosophy
generally seeks knowledge phenomena based on measuring and observing to find an objective result
(Farquhar, 2012:18, Myers, 2009:23). Positivist is mostly natural science philosophy, but currently, it
is also applied in social science research. It is designed to be objective, testable and independent of
theoretical explanation.

Interpretive philosophical assumption interprets views in terms of life experience. It subjectively

interprets the meanings and actions of a variable based on its subject frame of reference (Farquhar,
2012:19). In this case, the research design explores the title of the research rather than to test the facts
interpreted theoretically. Critical research philosophy is less commonly used. It assumes that social
reality is historically constituted, produced and reproduced by people (Myers, 2009:34).

This research followed an interpretive philosophical research assumption whereby the researcher aimed
to explore important information about factors influencing green practices in the food retail sector. The
information was collected by interviewing managers and distributing questionnaires to employees in
the food retail sector. The data was then analysed qualitatively and quantitatively.

3.3 Research design and methodology

Research design describes the road map of the overall research project (Myers (2009:8; Mchunu,
2012:9). It is a plan for data collection, data measurement and data analysis prepared to achieve the

29
objectives of the research (Sekaran and Bougie, 2016:98). There are different types of research designs
as suggested by Sekaran and Bougie (2009:102). Exploratory, descriptive, casual, hypothesis testing
and case study analysis are some of the various types of research designs. They vary based on the degree
at which the research topic is researched (knowledge availability), the research question and the
feasibility of the study. As the research passes the stages from exploratory to a more advanced
hypothesis testing and case study type of research, it becomes more specific and precise because it deals
with more detailed research problems (Sekaran and Bougie, 2009:102).

Exploratory research design is used when there is no or limited knowledge about a topic. An exploratory
design is a source of new information about a study (Hair, Money, Samouel and Page, 2007:154).

Descriptive design is more detailed than exploratory research. It is applicable when there is a need to
ensure accuracy and to be able to describe the features of the variables of interest in a condition. That
means when there is a need to learn and describe the properties and characteristics of an organization
(Hair et al., 2007:153; Sekaran and Bougie, 2016:43). The causal study is applicable when it is
necessary to test if there is a variable that affects other variables to change (Sekaran and Bougie,
2016:44).

Hypothesis testing is important to find a relationship, variation and interdependence as well as cause-
and-effect relationship of different variables. The case study analysis is important when there is a need
to conduct in-depth research on a particular organization (Sekaran and Bougie, 2009:108).

Exploratory and case study research designs were used in this study. The exploratory design was applied
since there was limited knowledge about the topic (Influencing factors of green practices in the food
retail sector) and it was necessary to find relevant literature to use as a reference to answer the research
questions. An exploratory design is applicable in academic resources to obtain a deeper understanding
of the subject matter. The literature explored concerned the meaning of “green” and “green practices”,
the means to embed green practices in the food retail sector, the driving factors to introduce green
practices, the barriers and how to overcome them, and the benefits of green practices in the food retail
sector. It added supportive academic knowledge to the study. Therefore, using exploratory research
design in this study enabled the researcher to gain a broad understanding of the topic chosen to study.

The case study design was applicable where the study was done in the organizations (the food retail
sector). It described in detail the actual level of green practices in the food retail sector and the factors
that enable the food retail sector to practise sustainability. This helped to identify the level of green
practices in the food retail sector and the driving factors that enable the food retail sector to introduce
or implement green practices.

30
Therefore, applying both exploratory and case study designs in this study enabled the researcher to
explore the available knowledge about the factors influencing green practices in the food retail sector,
to understand the actual activities promoting green practices in the food retail sector and to reach
informative conclusions and recommendations. The following sub-sections provide details of the
research design and methodology.

3.3.1 Research approaches

Any research can be classified as either qualitative or quantitative, based on the type of data collection
method, presentation and analysis (Thomas, 2010:320; LoBiondo-Wood and Haber, 2017:8).
Qualitative research aims to explore attitudes, behaviour and experiences through contacting individuals
using interviews, observation, fieldwork and focus groups, and to analyse the results in written format
(Dawson, 2009:14; LoBiondo-Wood and Haber, 2017:8). Some examples of qualitative data sources
are interviews, focus groups, observation, questionnaires, document and text, researcher’s impression
and reaction (Brief, 2012:2). Case study research, action research, ethnography and ground theory are
some types of qualitative research. Qualitative research benefits by conducting in-depth research in a
small sample size. It helps the researcher to consider the data source while interviewing (Myers, 2009:8;
LoBiondo-Wood and Haber, 2017:8) and it also adds flexibility in terms of adjusting the sample size to
fit the requirements of the study (Mchunu, 2012:9).

Quantitative research methods were first introduced in natural science to study natural phenomena
(Myers, 2009:8; LoBiondo-Wood and Haber, 2017:8). In social sciences, they focus on statistical and
numerical data interpretations where the data sources are questionnaires and structured interviews
(Dawson, 2009:15). Some examples of quantitative research are surveys, laboratory experiments,
simulation, mathematical modelling, structured equation modelling, statistical analysis and
econometrics (Myers, 2009:8; LoBiondo-Wood and Haber, 2017:8). It is of benefit to the researcher
when there are large sample sizes, as it is easy to reach participants through the internet, postal services
and other means of communication. Quantitative research, however, limits the researcher who needs to
explore information in depth. Its main drawbacks are that it ignores the social and cultural aspects of
organizations, information gaps during analyses, the labour-intensive data collection process and
limited personal involvement in directing the collection process (Brief, 2012:6).

Qualitative and quantitative approaches can also be distinguished by the type of data they report. The
qualitative research approach contains mostly descriptively written reports whereas the quantitative
research approach mainly deals with numerical data and empirical analysis with a brief explanation
(Brief, 2012:5; LoBiondo-Wood and Haber, 2017:8). The approaches use different conceptual
frameworks. The quantitative approach uses a scientific method which applies objectively approved
procedures to achieve objectives with reliable statistical reports. The reliability is attained with large

31
sample sizes (Brief, 2012:8). In the qualitative approach, a smaller sample is considered to represent
the targeted population (Pellissier, 2007:19). Large sample size can be more complex, require many
resources, is time-consuming (Mchunu, 2012:9), and the analysis will be multi-layered (Brief, 2012:8).

A mixed methods research approach applies both quantitative and qualitative data collection methods
in a study. It enables a researcher to focus on the study from different angles and helps in collecting
rich data (Rambaran, 2016:19). Using mixed qualitative and quantitative data collection methods can
benefit the researcher in various ways. For example, the data can be collected by interviewing as well
as distributing questionnaires to the sample size (Brief, 2012:4). Then, the data can be presented
numerically and in written format. The researcher can gain broad as well as an in-depth understanding
of the subject matter both through subjective and objective analysis of the responses. According to
Peersman, mixing the two methods rather than using them separately, offers more pros than cons and
increases the reliability and validity of the outcomes (Peersman, 2014:4).

This research deals with the green practices of the food retail sector. Depending on the aspect of this
research, both qualitative and quantitative methods (that is, a mixed research approach) were
implemented. The qualitative data that was gathered reviewed the green practices from the perspective
of the management of the stores; and the quantitative data reflected the employees’ perspective. The
qualitative data were collected during face-to-face interviews with managers. To collect quantitative
data, questionnaires were distributed to employees. Employing a mixed research approach enabled the
researcher to explore rich data which could be analysed numerically and in written format; and
minimising the errors that could happen using a pure qualitative or quantitative research approach.
Therefore, using a mixed approach strengthened the quality of the research outcome.

3.3.2 Study site

This section deals with a description of the study area. The study focused on the food retail sector
located in Pretoria North in Gauteng Province. A total of eight stores were selected to participate in the
study as presented in Table 3.1.

3.3.3 Target population and sampling technique

To answer the research questions and fulfil the research objectives, there is a need to select the target
population from which the researcher expects to get relevant data. “Sampling is a subset of the targeted
population” (Sekaran and Bougie, 2009:263). Sampling is the process of selecting informant size using
different methods. Elements and objects of the target population available for selection during sampling
are called sampling units and the available elements and objects in the target population are known as
the sample frame (Hair et al., 2007:173). The sample should represent the sampling frame. According
to Sekaran and Bougie (2009:268), different factors need to be considered when selecting the
appropriate sampling size. These are: “research objectives, the extent of precision, desire (confidence

32
interval), the acceptable risk in predicting the level of precision (confidence level), the amount of
variability in the population itself, the cost and time limitations, and the size of the population itself”.

Table 3.1 The types of items retailed by the sector

Food retail sector Types of items retailed
Store A Food items
Store B Food, clothing, household items
Store C Food items
Store D Food, clothing, household items
Store E Food, clothing, household items
Store F Food, clothing, household items
Store G Food items
Store H Food items

There are probability and non-probability sampling techniques. Probability sampling techniques are
used when every element of the targeted population has an equal chance to be selected. That means
each element of the population has a probability of being included in the sample, whereas non-
probability sampling techniques do not give members of the target population an equal chance to be
selected or included in the sample. Non-probability samples are well suited for certain exploratory
research designs (RemenyiWilliams, Money, and Swartz, 2005:193). Non-probability sampling is
simple and less costly in time and moneywise than probability sampling techniques. Some examples
of probability sampling techniques are simple random sampling, stratified random sampling, systematic
sampling and cluster sampling (Sekaran and Bougie, 2009:270; and Hair et al., 2007:174).

Simple random sampling is a sampling method where each element of the population has an equal
chance to be included in the sample. It is arbitrary in the selection of an element within the sample
frame. Stratified random sampling is randomly selecting of members where the researcher wants to
stratify the element with gender, age, race and nationality. Stratified random sampling is more
convenient in small size than simple random sampling. That means the probability of selecting only one
gender is nil. Systematic and cluster sampling is probability sampling techniques which are more
convenient to represent the entire population than simple and stratified sampling methods. In systematic
sampling, every Nth member of the population (perhaps every 10th member, or every 100th member)
is selected to be included in the sample unit. In N/n, N is the total population size and n is the required
sample size. The starting element is selected using simple random sampling. Cluster sampling is a
method whereby sample populations are divided into separate groups called clusters; followed by
selecting a simple random cluster from the population and undertaking data analysis using the sampled

33
cluster. Both systematic and cluster sampling can be used in combination with simple and stratified
random sampling methods (Peersman, 2014:7).

A non-probability sampling includes convenience sampling, purposive sampling or judgemental

sampling, snowball sampling and quota sampling (Peersman, 2014:7; Sekaran and Bougie, 2009:174;
Remenyi et al., 2005:193 and Hair et al., 2007:174). The purposive sampling technique is commonly
used in qualitative research (Elo, Kaariainen, Kanste, Polkki, Utriainen and Kyngas, 2014:4). Thus, it
is important in this study.

The purposive or judgemental sampling technique is the non-random deliberate selection of respondents
based on the quality of the required knowledge the respondent possesses (experience, resources, or
previous researches) (Coyne, 1997:624; Tongco, 2007:147; Peersman, 2014:7; Etikan, Musa and
Alkassim, 2016:2). This type of sampling technique enables the researcher to be flexible in selecting
the right respondent to the study. That means it allows distinguishing and selecting respondents who
have knowledge and experience of the subject matter. It also focuses on the ability of the respondents
to participate, their interest in sharing the information and ability to express their knowledge, as well as
their availability and willingness to be a respondent (Etikan et al., 2016:2). It also suits the small sample
size, is relatively reasonable cost-wise and lends itself to collecting in-depth information. The limitation
of this sampling technique is that it might not represent the population size because different researchers
may use different ways to obtain a sample (Peersman, 2014:7). It is also difficult to understand the
trustworthiness of the sampling system unless it is explained in detail (Elo et al., 2014:4).

Based on the above points, the food retail sector in Pretoria North, Gauteng Province was the target
population of the research. This sector was selected using the purposive sampling technique. The criteria
for selecting those food retailers were based on the nature of the product they retail, the similarity of
the commodity they retail and the operation they practise within the sector. This enabled the researcher
to compare green practice implementations between the retailers (Christelis, 2013:36). Moreover, since
the data is required to be collected using personally administered questionnaires and face-to-face
interview methods, it was important to consider the sector proximity for the convenient and easy
approaching of the sites (Peersman, 2014:3). More importantly, for ethical considerations, store
managers’ permission was required to collect the data. Therefore, the ability of the retailers to grant
permission to participate in the research was significant in their selection.

Out of the available food retail sector, eight food retail stores were chosen, using the purposive or
judgmental sampling technique. Since the study target was to assess the performance of these retailers
in implementing green practices, it was necessary to understand their objectives from the managerial
and employee perspectives. Thus, managers and employees were the participants (informants) in the
study. Besides, since the study focused on the food retail sector, in the case of mixed retailing stores
(food, clothing and household items) like Store B, Store D, Store E and Store F, only managers and

34
employees working in the food retailing section participated in the study. This was done to develop
comparative data sets amongst the sector. Regarding the other selected food retail stores like Store A,
Store B, Store G and Store H, which retail only food items, all sampled staff were participants in the
study.

In using purposive sampling, the researcher was able to identify the respondents with the knowledge
and experience of the required information as well as their interest to share their experience. In
purposive sampling, it is impossible to specify the sampling size since it is a non-probability sampling
of participants from the given population, which is called total population sampling (Etikan et al.,
2016:3). That means from the available managers in the food retail sector; the relevant managers were
taken to participate in the study. Therefore, using the purposive or judgmental sampling technique, each
manager was selected deliberately by considering their position (Peersman, 2014:7). That means it was
assumed that the types of management duty they are performing would enable them to answer the
research questions. Therefore, the sample size of managers to participate in the study was limited to
those points.

The participants (informants) were selected based on the information extracted from the human resource
(HR) unit of each store. The HR unit provided the number of managers and the total number of
employees working in the food section. The researcher purposively selected the managers and
employees who were capable, available and willing to participate in the study. Therefore, the qualitative
and quantitative data were collected by interviewing and distributing personally administered
questionnaires to purposively selected managers and employees, respectively.

The interview process was based on the managers’ responsibility or duty in the stores. That means, their
activities concerning the control of the store’s resources and waste management, and their relationship
with the employees and suppliers were considered. Accordingly, the researcher interviewed hot food
managers, deli managers, perishable food managers, bakery managers, butchery managers, admin
managers, receiving managers, grocery managers and store branch managers.

Originally, the targeted sample of managers and employees was 46 and 193, respectively, based on
information obtained from the individual stores. However, the figures included those managers and
employees working on other commodities like clothing, household and cleaning materials. Since the
objective of the study focused on green practices of food retail stores, the actual number of participants
shrank to 23 managers and 105 employees. A 100% response rate was obtained from sampled managers
and employees.

35
 3.3.4 Data collection methods

A data collection method can be selected based on the type of research approach identified for use in
the study (Myer, 2009:122). In qualitative research, interviews, participant observation and fieldwork
are the most common data collection methods (Farquhar, 2012:73; Myer, 2009:122). These methods
are examples of using primary data sources (first-hand information) where data is generated from direct
contact with the people or organization. Primary data adds depth and reliability to the research.
However, it is expensive in terms of time and money (Sekaran and Bougie, 2009:181). Secondary data
are sourced from published books, journal articles, newspaper articles, company records and archives,
government publications and websites – information that has already been collected by previous
publishers (Myer, 2009:122). Secondary data collection saves time and money but it could limit the
researcher in finding new or up-to-date information that provides answers to the subject matter of the
research question (Brief, 2012:3; Hair et al., 2007:128; Sekaran and Bougie, 2009:184).

There are different types of primary data collection methods. The common ones are: interviews (face-
to-face interviews, telephone interviews), focus groups, questionnaires (personally administered
questionnaires, email-based questionnaires) and observation studies (Sanelowski, 2000:250; Sekaran
and Bougie, 2009:193 and Peersman, 2014:3). Face-to-face interviewing means data collection by
interacting personally. Telephonic interviewing is used when the respondents are geographically located
in different places. Structured questions are suitable for use during telephonic interviews because they
make getting quick responses easy. However, it is expensive, makes it difficult to understand body
language responses, and it can easily be interrupted by network problems (Sekaran and Bougie,
2009:194). In the case of face-to-face interviews, the researcher can have verbal and non-verbal
information from the interviewee and also have a chance to discuss and understand vague ideas. It is
mostly used in an exploratory research design where the researcher needs a deep understanding of the
topic of the research. However, it is expensive if the sample size is large, and it might introduce bias
(Hair et al., 2007:196; Sekaran and Bougie, 2009:186).

Interview questions can be designed in different ways. They can be structured, semi-structured, or
unstructured (loosely structured) (Mason, 2017:109). They differ according to the degree of flexibility
the interviewer uses to explore data. Flexibility and in-depth data collection are low in the structured
interview method because the questions are designed in a closed format so that it restricts the researcher
from asking beyond the written questions. Flexibility is higher in unstructured than in semi-structured
and structured questions (Dawson, 2009:27; Myer, 2009:123; Hair et al., 2007 p.196). Unstructured
questions are open-ended, and the researcher can generate a follow-up question(s) from the response of
the informants, which helps to extract in-depth information. The semi-structured interview lies in
between and is most commonly used in qualitative research. It contains both open-ended and closed

36
types of questions, where the researcher does not have to follow the sequence of the interview questions
(Dawson, 2009:27; Myer, 2009:123; Hair et al., 2007:196; Mason, 2017:109).

Data can also be collected by distributing questionnaires either personally or through the postal services
and/or electronic mailing. Personally administered questionnaires are used when the researcher
personally distributes the questionnaires to the respondents to answer the questions. It provides an
opportunity to create rapport during the introduction of the questions and enables the researcher to
explain questions that are not clear to the respondents. This method is employed when the participants
are located in manageable proximities. When using personally administered questionnaires, there is a
probability of getting a 100% response rate. In the case of mail and electronic mails, the questionnaires
are sent to the postal and electronic mail addresses of the respondents, respectively. Both are appropriate
when the respondents are in scattered locations, were reaching each respondent in person is practically
impossible. Electronic mails are cheap, easy to monitor and can reach respondents fast across borders.
However, careful sampling is necessary since the respondents might not have internet access or the
know-how to complete web-based questionnaires (Hair et al., 2007:208; Sekaran and Bougie,
2009:210). Mailed questionnaires have lower response rates than other means of data collection
(Sekaran and Bougie, 2009:197).

Observation is another method of data collection. It is the detection of information using the power of
sight during an interview. Observation study is mostly applied in behavioural research and has an
advantage in that it enables the researcher to collect rich data. This type of study is mostly applicable
in lab activities, events and work environments (Kothari, 2009:96; Hair et al., 2007:193; Sekaran and
Bougie, 2009:211).

Research can be conducted by using more than one method of data collection, which is known as the
mixed data collection method. This type of method employs multiple data collection methods like
qualitative and quantitative. For instance, questionnaire, interview and observation methods can be
used. This assists the researcher to explore valuable data using different methods. It also helps for cross-
checking of data collected from the same respondents, using different methods, and increases the
validity of the outcomes (Peersman, 2014:1; Sekaran and Bougie, 2009:216).

Both primary and secondary sources of data were used in this study. The primary data was collected
through face-to-face interviews and personally administered questionnaires (Sekaran and Bougie,
2016:37). The use of the mixed data collection method enabled the researcher to explore in-depth
information and collect objective responses. Quantitative and qualitative data collection methods are
complementary to each other; thus applying both minimize the disadvantages of each method
(Peersman, 2014:4). Use of both methods is convenient in an exploratory case study research design. A
tape recorder was used to record the face to face interviews, but this depended on permission to use the

37
appliance being granted by the store (Brief, 2012:3). Consequently, out of 23 interviewees, two
interviewees did not want to be recorded, and one interviewee gave the responses in written format.

The interview planned for this study was made up of semi-structured questions which were prepared
before the interview (Appendix 4). The design of the questions can increase consistency across
interviews and allow informants to answer freely and express their ideas in more detail. The researcher
also has the freedom to ask questions and generate questions from the answers to collect in-depth
information. The interview consists of an introduction, questions and a thank you statement. The
introductory section explains the researcher’s name, the level of the study, the name of the school or
university, the topic and aim of the research, and ethical issues. The confidentiality of the respondents’
information and the right to leave or withdraw from participation is assured. The questions are
categorized as a general understanding, human resource development, green practice performance
evaluation, relationship with suppliers and plans of the food retail store. The first section of the
interview identifies the general understanding and perception of managers about green and green
practices, green practice implementation and the initiatives to implement green activities. The human
resource development section measures food retailers’ techniques to promote green practices in terms
of recruitment strategy; employees’ knowledge enhancement; managers’ initiatives for informal
interaction and being role models; rewarding systems; and responsible body in the organizational
structure. The green practice performance evaluation section explores retailers’ green performance
measurement and evaluation techniques, challenges in implementing green practices and how retailers
accommodate customer demand for green products. As far as retailers’ procurement policy is
concerned, the relationship with the supplier section enables the gathering of information in this regard,
to check if suppliers abide by the international quality control standards and their initiatives to promote
retailers’ green practices.

The questionnaire prepared based on the literature review, is divided into two sections. Section one
deals with the employees’ (informants’) personal information, including gender, age, work position and
work experiences. Section two has five sub-sections, namely general understanding, management
motivation, challenges, customer demand on green products and resource consumption. These elements
have the potential to explore the extent of green practice implementation by different food retailers.
This section, therefore, assessed employees’ level of general understanding regarding green and green
practice, its effect in business and their perception of such practices. Management motivation, the third
section, deals with the role of management in promoting green practices. It encompasses the availability
of education and training to employees; the availability of a responsible unit in the organizational
structure; managers’ initiatives in performing green practices; their being role models and supportive
of employees’ initiatives; reward system, and employer-employee informal interaction. This section
enables the researcher to identify the internal initiatives to green practices and the extent to which food
retailers are practising those activities. Questions used to identify the challenges faced in implementing

38
green practices, the demand for green products and resource consumption efficiency of retailers help to
gauge the extent of food retailers’ green practices. The questions were closed-ended and measured on
an ordinal measurement scale (Appendix 4).

Ordinal measurement is giving an order to the degree of choices. It does not tell the distance between
the two choices. That means, it is impossible to say the first choice is twice or half of the second choice
(Dawson, 2009:21). It works better with the measuring of non-numeric concepts, for instance, attitudes
and emotions like happiness, discomfort, or satisfaction. The central tendency can be measured using
mode or median statistical concepts (Parumasur, 2014:6). Thus, in this study, a five-level ordinal
measurement scale, ranging from 5-1; where 5 is very high, 4 is high, 3 is medium, 2 is low and 1 is
very low, was used. Importantly, this enabled the researcher to analyse the level of green practices
implementation in the food retail sector.

3.3.5 Pre-testing

Pre-testing is an important step in identifying the drawbacks of the interview questions and
questionnaires. The importance of pilot testing is to make sure the participant in the study not only
understands the question but also understands the meaning in the same way. It helps to know if some
questions are sensitive to the participants and how much time is needed to finish the interview or
questionnaire. According to Collins (2003:230), pre-testing helps to identify words which have double
meanings or are unclear, and leading questions that can influence the respondents’ judgement in their
responses – all of which may have an impact on the result of the data (Reddy, 2016:68). The interview
questions for this study were pre-tested by a person in a managerial position, whereas some employees
assisted in pre-testing the questionnaire. This helped to measure the clarity of the questions and
determine whether they were misleading or redundant. Interviews took place in a private room provided
by the management so that the interview process could be conducted without interruption. The
managers felt confident in responding. Moreover, the interviews were conducted at an agreed time so
that the managers were available to receive the researcher. Moreover, additional notes were taken after
each interview to make sure the necessary information was captured and could be used as a summary
or additional clarification during analysis.

3.3.6 Data analysis

According to Thomas (2010:318), data analysis is the process of ordering and structuring collected data
to create knowledge. Data analysis is learning processes where a researcher can gain a detailed
understanding of the study by continual filtering of knowledge through interpretation (Taylor, Bogdan
and Devault, 2015:168). There are qualitative and quantitative data analysis methods. In qualitative
research, the data collected, using qualitative data collection methods (interviews, observation and focus
groups), are analysed in the form of sentences and paragraphs; whereas in quantitative data analysis,

39
data collected applying quantitative data collection methods (questionnaires) are analysed in the form
of numbers (Brief, 2012:5). “Qualitative research analysis is a dynamic and creative process” (Taylor
et al., 2015:169).

In qualitative research, data analysis is much harder than in quantitative research (Brief, 2012:13). This
is because qualitative data is needed for inductive reasoning, thinking and theorising rather than it being
a technical and mechanical process. In the case of quantitative research, the data needs to be interpreted
objectively, applying formulas for calculations or using software to analyse the data and reach objective
conclusions. In qualitative data analysis, the quality of the analysis depends on the experience of the
researcher in interpreting data in a way that makes sense and is conducive to clear understanding.

Qualitative research is not dependant on a division of labour between data collector and coders like the
quantitative analysis. That means a researcher can collect and code the data hand in hand by him/herself
or in a team (Thomas, 2010:318). In other words, while the data is being collected, the responses can
also be coded and analysed at the same time. Software systems that can be used to code and analyse
qualitative data include NVivo, ATLAS. ti, Hyper Research (Research ware) and Dedoose (a web-based
coding system). These computer-based coding systems are mostly used for high research capacity
(Taylor et al., 2015:169). There are different types of qualitative data analysis methods: thematic
analysis, comparative analysis, content analysis and discourse analysis. The content analysis method is
the most commonly used for qualitative data (Dawson, 2009:116; Miles, Huberman and Saldana,
2014:8). Content analysis is the process of analysing data by coding similar contents. It is the reduction
of large unstructured written content into convenient data which is relevant to the research objectives
(Peersman, 2014:10). Numbers or words are used to code responses in categories, which are then
analysed using conceptual or relational analysis. The advantage of this method is that it allows a
researcher to analyse large volumes of written information (Dawson, 2009:122).

There are three steps to follow in qualitative content analysis: data reduction, data display and drawing
of conclusions (Sekaran and Bougie, 2009:370; Hair et al., 2007:291; Miles et al., 2014:46). Data
reduction is the first step in the analysis process. It is a process of selecting, coding and classifying the
data into manageable portions through coding and categorizing. Coding indicates the process of
reducing the data, rearranging and integrating it to form theory and to draw valuable conclusions. “By
counting the frequency of a word or a phrase in a given data set the prevalence of thematic responses
across the respondents will be scored to undertake the data reduction” (Ryan and Bernard, 2000:776).
Data presentation is the next step in the analysis process. It is a way of displaying the data in brief. It is
a way of summarizing the data in the form of graphs, matrix, quotes, or charts that could enable the
researcher and reader to understand the data easily. Microsoft Office Excel is an easy means to
summarize the data in a clear format. Drawing conclusions is the last step. Based on the displayed data,

40
conclusions will be drawn from the reduced set of data (Sakaran and Bougie, 2009:370; Miles et al.,
2014:46).

In this study, thematic analysis was used to interpret the qualitative data. Thematic analysis is a form
of content analysis (Rambaran, 2016:19). Thematic analysis is a process of analysing large qualitative
data sets in the form of themes and patterns (Ibrahim, 2012:41). The thematic analysis identifies themes
that are meaningful and interesting to address the research questions. It is a widely used analysis method
(Jugder, 2016:2). Thematic analysis is a flexible qualitative analysis method that can be used in both
deductive and inductive methodology (Ibrahim, 2012:41). Maguire and Delahunt (2017:3354), suggest
six steps to follow when analysing qualitative data. Step one is to be aware of the data, that means to
read the transcribed data and memorise it. The second step is to create codes; this step is the process of
reducing big data into manageable meaningful data. The third step is to create themes. The coded words
become organized into broad, significant patterns which clarify particular issues to address research
objectives. The fourth step is to revise created themes and to make sure they are coherent and make
sense. The fifth step is to define, that is to create a relationship between themes. The last step is writing
the report.

The researcher recorded each interview and transcribed it into the Microsoft office word program. In
addition to the summary narratives of the interview content, interview transcript was subjected to
thematic analysis using the free online software QDA Miner Lite; a product of the Provalis Research.
The thematic analysis examines specific themes within a data by using a coding system, which, in turn,
allows the effective identification of themes through recognition of key moments in the data set.
Interpretation of data is then made by comparing code frequencies. Coded frequency (Appendix 5)
shows the repetition of coded words in transcribed interviews.

The quantitative data were analysed using SPSS version 24 data analysis software, using the univariate
analysis method. SPSS is a commonly used data analysis method in the social sciences. It is used to
interpret data numerically and present it in tables and graphs. SPSS is also a multipurpose package that
permits various types of analyses, data transformations and forms of output (Arkkelin, 2014:2). Two
approaches were used to analyse and present quantitative data. Descriptive statistics were used to
summarise questionnaire data, and univariate regression analysis was used to determine the statistical
significance of the relationship of the variables examined (Parumasur, 2014:11). The predominantly
ordinal data was captured and scored into various categories such as very high = 5; high = 4; medium
= 4; low = 2 and very low = 1. This was then subjected to descriptive statistics to determine statistical
indicators such as frequency, percentages and case processing summaries as presented in the results
section and Appendices 6 and 7.

Univariate regression analysis was used to determine the presence of relationship amongst the various
variables tested. “Univariate analysis is when one variable is analysed at a time, using measurements of

41
central tendency, dispersion and frequency of distribution” (Mtshali 2017:19). Univariate analysis is
when there is only one dependent variable (Punch and Oancea, 2014:156). The Odds Ratio (OR) was
used to determine the statistical significance of the association between the dependent variable and the
independent variables. An OR value of one indicates a statistically significant association between the
variables compared (Lang, Secic and Lang, 2006; Acock, 2009:272).

3.3.7 Data quality control

Reliability means when the outcome of the research remains consistent whenever the same techniques
are applied repeatedly at different times (Peersman, 2014:6; Mohamad, Sulaiman, Sern and Salleh,
2015:164; Lobiondo-Wood and Haber, 2017:292). Data which is collected carefully using suitable
methods and analysed critically is proof of reliability (Brief, 2012:6). Golafshani (2003:598) describes
three types of reliability in qualitative research: “(1) the degree to which a measurement, given
repeatedly, remains the same (2) the stability of a measurement over time; and (3) the similarity of
measurements within a given time”. Reliability deals with consistency, accuracy, precision, stability,
equivalence and homogeneity (Lobiondo-Wood and Haber, 2017:298). Reliability testing methods can
be used to measure the stability and consistency of the research that makes reliability much easier to
understand.

The validity, on the other hand, will assure that the research is true and reliable. Validity means that
individual scores of research techniques are meaningful and contribute to good conclusions from the
sample population to be studied (Mohamad et al., 2015:165). Validity is a test to determine if a study
measures what it originally intended to address or how well it imitates the reality it claims to have
achieved (Freedman (1987:7). "A study is scientifically valid provided it is designed to yield reliable
information, according to accepted principles of research practice, concerning the hypothesis being
tested” (Freedman, 1987:7). The validity of the study depends on the ability of the researcher in
managing the systems used during data collection and analysis. Therefore, “Asking the right questions
in the right ways at the right time and of the right informant is vital to achieving reliable, valid and
usable assessment information” (Brief, 2012:10).

As per the literature, reliability means that when research is conducted using the same techniques and
sample size at some other time, the result will be similar or remain the same. For instance, if someone
else should employ the same techniques (e.g. exploratory and case study design, non-probability
purposive sampling, face-to-face interviewing and personally administrative questionnaires, and the
analysis techniques, content and SPSS, respectively) at some other time, the study should show the
same or similar results.

The reliability and validity of the research depend on the adequacy of data collection and analysis
(Peersman, 2014, p6). The validity of this research incorporates construct internal and external validity.

42
Construct validity represents measuring the theoretical aspects of the research. It indicates the design
and concept of the theory (LoBiondo-Wood and Haber, 2017:294). Internal validity refers to variables
relationship within the study. It shows the effect of dependent variables on the change of independent
variables. External validity deals with the generalizability of the findings to the population. That is a
representation of the sample to additional population or other environmental conditions (LoBiondo-
Wood and Haber, 2017, p.179). In this research, to maintain validity, a recording appliance was used to
avoid missing important information during interviews.

Additionally, the reliability of the qualitative part of the research can be assured by minimizing or
avoiding errors and biases on the part of the respondents or the researcher. Respondents’ error occurs
when the quality of the information that they provide is affected by some situation (Schmidt and Hunter,
2015:67). Researchers’ bias is when the data collected (recorded data) is interpreted subjectively
(LoBiondo-Wood and Haber, 2017:179).

The trustworthiness of the qualitative data depends on the appropriate selection of data collection
methods, sampling strategy and data analysis methods (Elo et al., 2014:2). As the authors indicated, to
assure the trustworthiness of the qualitative study the researcher should take enough time to think and
select the right techniques. In this study, the researcher ensured the trustworthiness of the data by
adopting open and semi-structured or unstructured interview data collection, purposive sampling and
content analysis methods. Moreover, the trustworthiness of qualitative research is measured based on
Guba’s model of trustworthiness and other related criteria. These include credibility, dependability,
conformability, transferability (Guba, 1981:80), confirm-ability (Morrow, 2005: 251) and authenticity
(Elo et al., 2014:2). Credibility refers to how the findings of the research are real and true. It confirms
how good the research design and practice is. It is aligned with internal validity (Morrow, 2005:251;
Reddy, 2016:69). Dependability means consistency of the data over time and in different situations. It
resembles reliability (Marrow, 2005:251; Reddy, 2016:69). Transferability emphasises demonstration
of the research findings in similar situations, populations and phenomena. The transferability of
qualitative study can be assured by providing enough evidence of the findings. It is aligned to external
validity that focuses on the generalizability of the study (Morrow, 2005:252; (Reddy, 2016:69).
Conformability assures the extent of research outcomes, that is, their accuracy, relevance, or meaning,
and similarity when studied by different independent people. It is related to the objectivity of the study
(Reddy, 2016:69). Confirm-ability indicates the level of neutrality of the study findings without the
researcher’s motivations and bias (Morrow, 2005:251). Authenticity denotes the extent of the
researcher’s fairness and faithfulness to show the range of reality (Olivia, 2016; Elo et al., 2014:2).

To ensure the data quality of the study, the researcher followed all the ethical principles of research in
getting the permission of the participants and contacting them, since data quality is positively related to
ethical concerns. To prevent misunderstanding, the interview questions and the questionnaires were

43
pre-tested by volunteers with characteristics and experience similar to the respondents’. The researcher
made sure, first of all, that the topic would be clear to the respondents to ensure that responses would
be in line with the subject matter. During the interviews, responses were recorded in quality recording
material and key points were noted. After each interview, a summary of each response was jotted down
by the researcher. The recorded interview was transcribed by the researcher. It was done using “clear
hearing” headsets, a device which can operate backwards, pause and play.

The reliability and validity of quantitative data are determined by the method of data collection and the
analysis made. The researcher ensured that there was no misunderstanding about the topic before the
data collection process started. The questions addressed the objectives of the research and the data was
organized and carefully analysed by the software (SPSS) to give a concrete result. Frequency and
univariate descriptive statistics were used to analyse and retain the quality of the quantitative data. The
data are presented in the form of tables and graphs.

Relevant literature was used as a reference during analysis to interpret data correctly and affect the
validity and reliability of the study positively. According to Freedman (1987:7) and Punch and Oancea
(2014:69), there is a strong relationship between the validity of the research and ethical considerations.
The researcher, therefore, went to great lengths to remain ethical, gather relevant data and analyse it
correctly to achieve reliable and valid research outcomes.

3.4 Ethical considerations

Ethical clearance was granted by the University Of KwaZulu-Natal’s Research Ethics Committee
(Appendix 1).

3.5 Conclusion
This chapter provided the general research tools used to shape the study and achieve the objectives of
the study. The study followed an exploratory case study research design. Purposive sampling following
a mixed research approach (qualitative and quantitative); face-to-face semi-structured interviews and
personally administered closed-ended questionnaires used as data collection methods; and thematic and
univariate regression analysis systems were used to gather and analyse qualitative and quantitative data.
The study passed through ethical procedures. The results of the study will be presented in the next
chapter.

44
CHAPTER FOUR: FINDINGS

4.1 Introduction
This chapter presents the findings of the study. The data are analysed and presented in manageable
themes and sub-themes to provide a meaningful research study. The presentation of the data set as per
the objectives of the study is based on the findings from each store. The findings focus on the actual
implementation of green policies in the stores. This chapter offers a coding of the food retail stores and
a presentation of the qualitative and quantitative analysis. The qualitative data were analysed by
thematic analysis and the quantitative data by descriptive statistics and univariate regression analysis.

4.2 Qualitative data presentation

4.2.1 Coding the food retail stores and respondents
In fulfilling the commitment to keep the confidentiality of the food retail stores, they are coded as Store
A, Store B, Store C, Store D, Store E, Store F, Store G and Store H. The participants (managers) of each
food retail store are also coded as Manager 1, Manager 2, and so on. Table 4.1 shows the actual sample
size of managers interviewed.
Table 4.1 Determining respondent sample size for interviews
Food retail sector Total number of Purposefully selected
managers managers
Store A 5 3
Store B 3 2
Store C 4 2
Store D 1 1
Store E 5 4
Store F 4 3
Store G 8 5
Store H 3 3
Total number of managers participated 23

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 4.2.2 Themes of the study
Table 4.2 Themes of the study
Theme Sub-theme Quotas
Business strategy Being a leader in sustainable business
Institutional Government rules and regulations as initiatives
involvement Supplier compliance with national environmental rules
and regulations
Hygiene and food safety auditing
Organizational Human resource Employee development programme
initiatives development
Managerial Managerial support and being a role model
attributes Recruitment strategy to promote green practices
Rewards by management
Measurement and evaluation by management
Resource Resource Cost of adopting the resource-efficient system as a
management utilization challenge
Efficient and economical use of water and electricity
Sustainable utilisation of resources
Waste control Recycling (collect boxes and sell to recycling company)
Waste minimization and reuse
Organizational Management Lack of responsible unit of green practice
challenges challenges Lack of management support and rewards
Lack of green performance measurement and
evaluation
Managers’ poor relationship with suppliers
Cost in terms of hiring staffs to separate packaging
material
Cost-changing business plan setups
Skill-based Lack of training and education
challenges A limited number of human resources (both skill and
number)
Different attitudes and perceptions of store employees
and managers
Suppliers Suppliers Improve packaging material
involvement initiatives Receiving training
Comply with quality control rules

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 Theme Sub-theme Quotas
Meet quality standards of the store
Suppliers related Shortage of supplies of green product
challenges Lack of suppliers’ involvement
Socio-economy Social concern Social concern as initiative to green practice
influences Social corporate investment in green activity
Customers’ Customer demand
preferences
Customer-related Customers’ attitude and predetermined perception
challenges Customers’ high price expectation
Customer loyalty
Competition

Table 4.2 tabulates the themes, sub-themes and quotas of the study based on the findings of the data
collected from interviewing the managers in terms of the research objectives. To address the first
objective (the analysing of the driving factors of green practices amongst South African food retailers),
internal and external driving factors were identified. Institutional involvement, supplier involvement
and socio-economic influences are the external drivers. These themes describe governmental and
environmental rules and regulations, hygiene and food safety auditing, suppliers’ initiatives, social
concern, and customers’ preferences as sub-themes to explain the external drivers of the food retail
sector. The internal drives are a business strategy and organizational initiatives in the form of human
resource development, and managers’ initiatives in promoting and implementing green practices.

The second objective (the identification of the extent of green practices by the South African food
retailers) was analysed by the theme of resource management. This includes the capacity of food
retailers in resource utilization and waste control, the availability of education and training to enhance
members’ knowledge of green practices (skills-based), as well as the attitude and perception of
managers and employees regarding green practices. This objective also describes managers’
relationship with their suppliers on purchasing green food products; their knowledge on the sources of
their products, and the capacity of food retailers to accommodate green customers’ demands. Since it
was identified that the majority of participated food retailers had limitations in the above areas, these
limitations were defined as challenges which are further discussed in Chapter Six.

4.2.3 Business strategy

In stores A, B, C and D, the switch to green practices was due to the changing business strategy of the
sector. The aim of the stores was for their businesses to be sustainable, which led to an adaptation of
their business strategy to advance green practices. The strategy is in line with a concept called Good

47
Business Journey (GBJ). GBJ is an on-going process to achieve sustainability in a company’s supply
chain and daily operations. It is a measurement tool that reflects how the stores respond to
environmental protection in terms of food quality, customer service and renovation.

“Our company as a business has its business strategy that deals with sustainable practices and
sustainable farming” [Store B, Manager 2].

“The store comes up with a good business journey (GBJ). GBJ measures implementation on how we
look after the lands or resources. They are part of performance measurement (key performance
indicators)” [Store D, Manager 1].

4.2.4 Institutional involvement

The study found evidence of institutional involvement in the implementation of green activities in the
food retail sector. Common green activities were identified in the sector, as well as the effect of the
rules and regulations enforced by the government regarding environmental protection. As indicated by
Store A, Manager 1, and Store G, Manager 1, the government pushed stores to adopt environmentally-
friendly planning and activities in the store structure. The government also sent inspectors on
unexpected visits to check the standards of the stores as well as the quality of the products. The
managers explained that some governmental rules and regulations forced food retail stores to abide by
minimum standards.

Moreover, it was found that suppliers abided by international environmental protection quality control
measures. Managers in Stores A, B, C and D ensured that their suppliers complied with these rules.
Store G’s Manager 1 also assured the researcher that their suppliers were accredited by the SABS “The
SABS is a leading global provider of standards, management systems, business improvement and
regulatory approval information” (SABS, 2018:2).

“I think it is the government pushing the company to comply with the rules and regulations that makes
eco-friendly more important” [Store G, Manager 2].

Hygiene and food safety were practised in each store. There were regular training sessions for
employees, especially those working in service areas like bakery, butchery, hot food and deli.
Companies provided a third party to audit the hygiene and food safety performance of each store,
measuring performance against the accepted standards. Thus, the unexpected visits of those auditors
compelled the food retail sector to implement green activities daily.

“There is a Hygiene Company that gave us training regarding hygiene and safety issues. This company
is the auditor for our daily hygienic performance. There is a standard set for them to measure the
hygiene of the store” [Store E, Manager 2].

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 4.2.5 Organizational initiatives

This section focuses on the initiatives and principles of the food retail sector and on their human
resources development and the managerial traits that enable them to adopt or enhance green practices
in the stores.

4.2.5.1 Human resource development

Recruitment: The recruitment strategy of the different food retail stores followed similar procedures.
In none of the stores, was the recruitment done at store level. It was done at head office or divisional
level. The stores did not have a say in hiring environmentally minded employees. After they were
employed, orientation began. The sector provided week-long workshops or induction programmes for
the new staff members to catch up with the particular company’s policies, their responsibilities, hygiene
and food safety, and so on.

In the case of Stores A, B, C and D, the same process followed recruitment. Once recruits were hired,
they attended an induction programme for a week. They were shown videos about the rules and
regulations of the company, their responsibilities, and what the store expected from them, about GBJ
concepts and their effect; and what activities the business was involved in. Manager 2 of Store C
reported that the induction process also focused on performance measurement and scorecard. The
scorecard measures performance in terms of saving electricity and water and selling reusable bags.

“We do at divisional level for recruitment. They assist in the process. They give induction and give the
training to make people aware about sustainability” [Store A, Manager 2].

Similarly, in Stores E and F, the recruitment was done at head office. They sent recruits for induction
programmes to gain an understanding of the operational expectations of the company. Regarding Store
G, the newly hired employees were sent for induction to gain knowledge regarding hygiene and how to
keep their store neat. In-Store H, the hiring process was done at the regional level, and the newly hired
persons were made aware of hygiene, food safety and first aid during the induction period.

Employee development: Human resource management in the food retail sector is concerned with
improving employees’ understanding of green and green practices, as is confirmed by the findings of
this study. In Stores A, B, C and D, management practised the same techniques in upgrading their
employees’ understanding of green practices. Audio-visual learning (knowledge-based videos), posting
notes on the notice board, an online information system, weekly meetings and regular training were the
techniques they used to upgrade their staff’s knowledge about the good business journey of the
company. The audio-visual video taught the general sustainability activities of the company and their
other benchmarks. The management at the head office also created an online system to give every
employee access to applicable information.

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“There is a website; the head office puts everything online about the business journey in the system.
Everyone needs to go and read. If there is anything new, we discuss it every Sunday in a 2 hours meeting.
We explain about the good business journey that is updated from head office every time. Every employee
has access to read the required information in the computer” [Store A, Manager 3].

Information was also diffused to staff by posting notes on a board. “Knowledge to share” (KTS) was a
board or space on a wall which was accessible to every staff member. Information circulated by head
office to the different stores was printed out and posted here so that everybody would be informed.
There were weekly updates and meetings to discuss and share new knowledge.

“In the case of daily information or communication, there is a board. We call it “key knowledge to
share”. It is located where every staff member passes through in the store weekly. They are prepared
in a very simple way to make it simple to understand for those with complexity in reading so that they
become alert about what is going on in the store” [Store B, Manager 2].

Regarding Stores E and F, there was monthly training in hygiene and food safety for the managers but
not for the employees.

“There was no training in environmentally friendly practices. Our section managers took training
regarding hygiene and safety issues offered by the Hygiene Company. This company is the auditor for
our daily hygienic performance. There is a standard set for them to measure the hygiene of the store”
[Store E, Manager 2].

In-Store G, Manager 1 explained that certain persons were selected for training and education regarding
environmental activities. The aim was for them to transfer their knowledge to the other staff members
of the store. Manager 5 added that there were training sessions at the departmental level; however, the
implementation depended on the attitude and perception of the staff. In-Store H there was training
regarding health and hygiene and first aid for specific employees.

4.2.5.2 Managerial attributes

The ability of a manager to create informal communication, to serve as a role model and to reward
performance, has a positive impact on the initiatives employees take to implement green practices in
the food retail sector.

Informal interaction: This study found that there was some informal communication regarding green
practices between the employees and managers in the stores. However, it was up to the managers to
take the initiative to communicate information to their staff. In the case of Store A, Manager 3 remarked
that when urgent information was sent from head office, and the staff had to be informed, the staff
controller would print the information and gather the staff members for less than 10 minutes to inform
them. In-Store B, Manager 2 described the means she used to interact with the staff as the “knowledge

50
to share board”. In the case of Store D, Manager 1 would informally call the staff for a 10-minute
meeting to discuss urgent issues. In the case of other stores (E, F, G and H), there was little informal
interaction between managers and employees regarding green practices. Time to discuss issues that
came up was limited, these managers explained.

“We don’t have much time to sit down for hours and discuss it. We want to do it. But it has to go hand
in hand” [Store G, Manager 1].

The managers suggested that the companies should create time and opportunities for casual discussion
of green practices.

Role model: The managers had different ideas about serving as role models for their staff members.
Manager 1 of Store A set an example by saving water, and Manager 2 by motivating customers to buy
veggies and healthy products. Store B’s Manager 2 persuaded customers to buy reusable bags and Store
D’s Manager 1 contributed to a charity such as organizations caring for the aged.

“What you have to say is what you do. It is very important to “walk the talk”. What you talk, you should
do. So I have to be [an] example to influence them” [Store C, Manager 2].

Rewards: In Store A, B, C and D, the managers had the same reward system to encourage their
employees to support green practices. The reward system was part of the good business journey of the
sector. The performance was measured on saving water and electricity, and fabric bag sales. Staff
members and stores competed to best perform those activities. There were weekly, and monthly
assessments by the management, and standards were set for each performance by the head office.

“We do have a competition for selling fabric bags. Those who score a high number of sales, we reward
with a monthly competition award. There is a gift card and at the meeting, we acknowledge them”
[Store B, Manager 2].

Employees working as cashiers had the opportunity to sell those bags to customers. The cashiers who
sold the largest number of fabric bags got two types of rewards. The first was “on-the spot-recognition”
- a gift voucher that could be used to buy the waste products or “budget foods” in the store. The second
was a quarterly amount of R1500 and a special dinner. Stores E, F, G and H offered no rewards to their
employees – only a “thank you”.

“There is no reward for the employees” [Store E, Manager 2].

Incentive: Though expenses motivate stores to implement measures to save resources, some stores
implement further sustainable activities. In Stores A, B, C and D, there was an incentive for managers
and employees to adopt green practices. The incentive was granted to employees who saved resources
and reduced the use of plastic bags by customers.

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“Incentive is the factor that pushes us to save those things” [Store A, Manager 3].

Responsible unit: The responsible unit is a body in the organizational structure of the food retail sector
which is accountable for green practices. In the case of Stores A, B, C and D, there were a cabinet body
in the head office and sections at divisional and regional levels, which were responsible for
sustainability activities. Store performances were reported to these officials for assessment and
feedback. The unit was responsible for measuring, evaluating and providing feedback on the green
performances of the stores. Store A’s Manager 1 stated that the green performance measurement of for
instance water and electricity was done through an online meter system. The system measured the daily
consumption of electricity and water in the store. The system could easily detect if there was a leakage,
or excess consumption or supply. Based on the online metering, a scorecard measured the performance
of a store in terms of electricity, water and fabric bag sales and a report was sent to the responsible body
at the regional level for evaluation and feedback. Store D Manager 1 stated that the evaluation was
given in the form of colours. If the performance was red, it meant that the performance was below the
minimum target, yellow was average, green was safe and blue was beyond expectation.

“There is a cabinet body in the head office, at divisional level and appointed regional managers and
people in the store that we normally get feedback or report what we do daily regarding it. That is why
they put measurements on water, reusable bag sales and electricity so that they take their evaluation”
[Store A, Manager 3].

4.2.6 Resource management

This section addresses the concerns of food retail stores about resource utilization and waste control.

4.2.6.1 Resource utilization

The respondents were asked for information regarding resource utilization in their stores. Energy-saving
was one of the GBJ activities in Stores A, B, C and D. As explained by Store A’s Manager 1 and Store
C’s, Manager 1, their stores had been recently constructed. The electric system was of a sensor type.
The energy at head office and the distribution centre (DC) in Cape Town was supplied by a solar system
(Store A, B, C and D Managers). Store A’s, Manager 1 added that the company planned to use solar
systems in their other stores too. The after-hours lighting systems of all stores were controlled in the
head office. 100% of the lights were switched on 15 minutes before the stores opened. 15 minutes after
the store closed, the lighting went down to 50%, and after 10 pm, when the last shift closed, only
emergency lights were on. This happened automatically. Furthermore, the electric and water
consumption of the stores was measured using an online system (Store A, Manager 1).

Furthermore, using carbon dioxide (Co2) natural gas instead of synthetic gas for refrigeration was
another of the sustainable activities of the sector. Co2 does not have the same impact on the environment

52
than synthetic gas has. It also uses less energy. Store D’s Manager 1 explained that the refrigerators had
an air-breathing system which circulated the cold air to keep products fresh at all times. The manager
added that the cool temperature in the food market came from the breathing of the refrigerators so that
it was unnecessary to operate an air conditioner. The activities of Stores A, B, C and D also concerned
saving water, another sustainability issue in the sector. Companies played a role in saving the main
scarce resource in South Africa, and water-saving measures were a priority of the stores. Manager1in
Store A stated that the government was pushing the stores to save lots of water. The mechanisms the
stores used to save water were lowering the flow of water, installing push-button toilets and immediately
attending to leakages.

“To be honest, the government puts a lot of pressure on the company to save lots of water. However,
we as a company also prioritize saving” [Store A, Manager 1].

“We monitor the flow of our water. We don’t have any water that drips or leaks. It is maintained at any
cost. We have low consumption of water” [Store D, Manager 1].

In Stores E and F, the implementation of green practices included saving water and electricity, waste
management and recycling. The lighting systems of the stores were automatically controlled in the head
office. In the morning, before the shops opened, 90% of the lights were off. During trading hours, the
lights were 100% on and when the stores closed, all lights except emergency lights were turned off. In
the case of Store G, Manager 1 commented that the store used energy-saving bulbs to save electricity.

“Electricity, we make sure all the lights are switched off except the fridges, it is 24/7 on. All the light
in the store must be off. All light bulbs are energy-saving bulbs” [Store G, Manager 1].

“We use buckets to clean but we use too much water because we will be audited by hygiene auditors
and it will be an issue for us” [Store E, Manager 2].

4.2.6.2 Waste control

Waste management is about the effective utilization of resources with a minimum of waste. Most
managers suggested that waste meant losing money; thus each food retail store made efforts to minimize
waste. All the stores applied a “rotation” system, which meant displaying items near their sell-by date
in front of fresh items on the shelves. Moreover, the “7-minute rule” applied to products like meat. It
means displaying perishable products like meat for only seven minutes on the shelf and then returning
them to the fridge, before repeating the rotation with another batch of meat.

“Perishable foods from receiving to display to customers follow 7min rules. It is making sure not to
expose the products at a temperature where the quality of the product deteriorates” [Store F, Manager
1].

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In-Store A, B, C and D, when products reached the end of their shelf life or their sell-by date, they were
removed from the shelves and considered as “waste products” or “budget food”. According to the
managers, waste products or budget food were those products of which their shelf life was between
their sell-by date and their use-by date. The following day, those products became ready to be sold at
the waste shop, which was located inside the store behind the store market place. These products were
allowed to be bought by staff members and police officers at discounted prices (minus 30-75%). The
staff’s purchasing time was between 7:30 am and 2:00 pm and the police officers’ between 2:00 and
4:00 pm. After 4:00 pm, whatever was leftover would be donated to charity organizations. The police
officers were required to be in uniform. The reason for selling to police officers was that their presence
contributed to the security of the shop.

In Stores E and F, waste control was done by avoiding overproduction. The volume of production was
based on customer demand, which depended on season and time. For example, mid and end of month
times were peak season, so production was increased. Like the other stores, the management of Stores
E and F also marked down the prices of products between their sell-by date and use-by date, but for the
benefit of customers. Then the unsold leftover products were donated to charity. Products which were
dangerous to consume including damaged packed foods were destroyed by the receiving department.

“We produce little by little a day. We do our production based on customers’ demand. During lower
weeks, our production is low and high weeks like mid and end of the month, it is more. So depending
on this we control our wastes” [Store E, Manager 1].

In-Store G, at the store level, there were initiatives to save energy and water; there were waste
management and recycling. The store sells a wide range of food products. There are fruit and vegetables,
hot food, butchery, bakery, fishery, grocery, dairy, café and others. Sustainability measures were
implemented in those sections. Regarding waste management in the grocery section, products with three
days to expiry date like eggs, cheeses and milk, were removed from the shelves and given to the bakery
department to make cakes, biscuits etcetera. Wines and related products were sent to the food market
to be sold by the glass at retail prices. Fresh yoghurts were moved to the outdoor section to make
breakfast fruit shakes. Juices were marked down and sold to the staff on condition that they would be
consumed only by adults.

Moreover, based on the information extracted from the butchery section, it can be assumed that meat
due to expire (lamb, beef and pork) was used to make sausages. The chicken was marinated and sold
at a discounted price. After passing all the above waste management processes, left-over expired
products were sent back to the suppliers. Company-sourced brands and food waste were returned to
their distribution centres for proper disposal.

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“To minimize the waste for the groceries, we allocate them to other sections to prepare fresh foods”
[Store G, Manager 4].

Recycling: deals with the participation of the food retail sector in recycling used packaging and other
materials. It was found that all the stores in the study remained true to their commitment to recycling.
In each store, there were staff members responsible for folding boxes and sending them to recycling
companies.

Store A, B, C and D sent used boxes, plastics, bottles and paper to their distribution centre for recycling
(reuse). Self-employed people often came to the store to collect these materials for free. These people
would separate the materials and sell them to a recycling company as a source of income. Store A’s
Manager 1 added that the store had a deal with NOVA Company for recycling used electric bulbs.

“Most of our products are made of recycled materials. So we are living in the store daily. In the food
market, we also have recycling bins where we put papers, batteries, plastics to be collected” [Store B,
Manager 2].

The manager said that there were separate dustbins for paper, bottles, light bulbs and plastics for the
use of customers in front of the store. Store B’s Manager 2 remarked that most of their products’
packaging was made of recycled materials. It was indicated on the packaging materials on how to
dispose of the recycled materials safely. His company was committed to sourcing its packaging
materials from certified sustainable sources in line with its policy against deforestation.

Moreover, the stores focused on motivating customers to buy reusable fabric bags rather than plastic
bags. And the fat from their grilled chickens was collected and given to biofuel companies for free.

Likewise, in Stores E, F and G, there were box-folding machines at the back of the stores that folded
and bound boxes into 20kg stacks. The store sold the boxes to recycling companies. In-Store G,
Manager 1 said that they also gave away waste vegetables and fruit for animal feed. Moreover, Manager
2 mentioned that the store sold used cooking oil to companies producing bio-fuel. In-Store H, they just
gave the packaging material to self-employed people for free. Packaging materials which were still not
disposed of were left for the municipality to collect and take for recycling.

“We recycle the boxes and reuse most of our waste. People come and collect waste vegetables and foods
for animal feed” [Store G, Manager 1].

“We do have a folding machine and there are recycling companies who buy and recycle the boxes”
[Store E, Manager 2].

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 4.2.7 Organizational challenges

The researcher interpreted the organizational challenges as either management challenges or

knowledge-based challenges. The term “management challenges” describes the limitations of
management to adopt green practices. “Skill-based challenges” indicates difficulties to understand and
have different attitudes and perceptions due to lack of education and training regarding green practices.

4.2.7.1 Management challenges

The food retail stores in the study faced certain difficulties in their quest to adopt and implement green
practices. In the case of Stores E, F, G and H, the auditors for hygiene and food safety were the ones to
measure and evaluate performance and give feedback to the stores. Apart from this, they did not have
a separate unit to measure and evaluate their green performance. Regarding electricity and water, the
measurements were done at the head office, who provided feedback.

Lack of separate performance measurement: In the case of Stores E, F G and H, there was no
separate green practice performance measurement and evaluation in the stores. Accomplishment in
saving water and electricity was measured and evaluated at the head office, who informed the stores if
their performance was in line, below the line or over the expected standard. In the case of waste disposal,
the stores had the figures in the store since they scanned every bit of waste before removing it from the
store.

“We know where we spend too much in which department, but there is no separate mechanism for green
performance measurement. It is all under store performance management” [Store H, Manager 2].

A lack of human resources: As was explained by most managers, the customers’ demand for green
products was growing. Store D’s manager1 suggested that more staff members were needed to assist
those customers. Therefore, the company should invest in people to accommodate the needs of the
customers for the company to reach its full capacity.

“For this store to reach its (max) full capacity, they need to invest in people. We need human resources
to serve the customer. The customers are expanding” [Store D, Manager 1].

Poor relationship with suppliers: In Stores E, F, G and H, the study found that managers had limited
information on the core sources of their products, procurement standards and if their suppliers abided
by the international environmental protection rules or not. They simply received stocks from their
distribution centres and sometimes purchased products from suppliers already selected by the head
office.

“When purchasing especially the flour, we buy from a specific place. The owner of DC is the owner of
the company and they regulate everything in a way that benefits them” [Store D, Manager 1].

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Cost: Most of the managers mentioned cost as a challenge to the implementation of green practices.
Store A’s Manager 1 stated that the initial cost to adopt green practices was too high. For instance,
changing the electric system to solar energy was an expensive process. However, in the long term, in
his opinion, the benefits would justify the investment. Likewise, removing unhealthy sweets from the
shop would result in the loss of too much money.

“Removing sweets from the shelves, means a loss of R40, 000 per week” [Store A, Manager 1].

Moreover, planting, growing and harvesting healthy plants and breeding animals naturally was also
expensive in terms of time and money. Also, it cost money to do follow-ups and inspect suppliers to
bring the quality of the green products to the required standard (Store B, Manager 1).

“Costs are involved in naturally harvesting the product; working with farmers or suppliers, following
up how they harvest and grow the plants and animals. It means protection of the planet, however, which
adds extra cost but it is a worthy cause” [Store B, Manager 1].

Store H’s, Manager 1, and Store G’s, Manager 1, explained that hiring someone to separate packaging
materials would be too expensive. As a result, they could not be fully committed to recycling. Thus,
they preferred to allow self-employed people to separate and take those materials for recycling.

“Cost is a challenge. We need to pay someone to separate boxes, plastics, and bottles” [Store G,
Manager 1].

4.2.7.2 Skills-based challenges

Differences in attitude and the perception of green concepts amongst the employees of the stores
were described as a challenge. For instance, in Stores A, B, C and D, though there was regular training
in the store, the degree of implementation depended on the perception and attitude of the staff members
(Store D, Manager 1). These people were from different backgrounds which, according to Store C’s
Manager 1, was creating misunderstanding amongst them. He suggested that the situation should be
researched and gaps in understanding are identified, that various views should be openly discussed and
solutions found and employees be brought to the same line of thought.

“There is information and training given at the departmental level. However, employees have different
attitudes and backgrounds. As a result, there are different interests to serve when implementing it right
or not” [Store D, Manager 5].

Moreover, persuading customers to buy reusable fabric bags was another challenge (Store B, Manager
2). Some customers were not concerned about green products so that they did not want to be told what
to buy. This attitude impacted on the initiatives of the stores to adopt green products.

57
“If you impose green concepts and tell them about green, they leave the store and go to other stores”
[Store G, Manager 1].

“It is hard to make customers more open-minded about fabric bags/green. So, as a result, we push and
motivate the employees to sell the products” [Store B, Manager 2].

Lack of training and education: Training and education mean to change the attitudes and perceptions
of employees and persuade them to put their trust in the benefits of green practices. Training is also a
basic tool to upgrade existing activities into advanced ones. In Stores E, F, G and H, the findings indicate
limited education and training regarding green practices. When we consider the definitions of green
practices given by the managers in Stores E and F, it is clear that there were difficulties in defining and
understanding the concept – revealing the managers’ limited concern for green practices.

“I don’t have a good understanding about it” [Store F, Manager 2].

“Green means ‘Colour green or an abbreviation” [Store E, Manager 3].

One manager suggested that the company should take the initiative to provide employees with enough
education and training to foster understanding and a positive perception of the environment.

“There is no training” [Store F, Manager 1].

As was suggested by Store E’s Manager 1, Store F’s Manager 2, Store G’s Manager 3 and Store H’s
Manager 2, employees lacked the know-how to implement green practices. Thus, it was suggested that
every staff member should be provided with training and education as an important instrument to
promote green practices. Moreover, posting notes regarding green would also raise awareness of the
need to implement environmentally friendly practices in the store.

“There was no training regarding environmentally friendly practices” [Store E, Manager 2].

“If there is staff training regarding environmentally friendly practices, every employee regardless of
the position should take the training. Training is important. So enough time has to be given for training”
[Store E, Manager 1].

4.2.8 Suppliers’ Involvement

The findings reveal that the involvement of suppliers in terms of initiatives to adopt green practices in
some cases created challenges and hindered the food retail sector from adopting such practices.

4.2.8.1 Suppliers’ initiatives

Regarding the contribution of suppliers to adopt or improve green practices in the food retail sector, the
study found the following:

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Suppliers meet quality standards: In Stores A, B, C and D, there was a close working relationship
between managers and suppliers. The sector focused on “sourcing the farmers, building a relationship
and working with the farmers and having exclusive suppliers” (Store A, Manager 1). There were
procurement standards for each type of product set by the sector. When companies in the food retail
sector selected their suppliers, they asked questions: How do the suppliers treat people? What is the
product about? Where do they obtain the product – what is its source? How is it produced? They became
involved in the production process by sending experts and technologists to teach suppliers as well as
manpower to follow up and work with the suppliers to ensure that they meet the quality standards
required. There was strict inspection and follow up on the whole process of production. Therefore, the
suppliers mostly met the standards set by the industry.

“We do have standards and also send people and technologists to suppliers to monitor the process. Our
concern is that for each product, every step of production or farming is as our company requires” [Store
A, Manager 2].

Suppliers comply with quality control rules: The managers in Stores A, B, C and D assured the
researcher that their suppliers abided by international environmental protection quality control. Store G
Manager 1 added that their suppliers were accredited by the SABS.

“We have policies in the company that before buying from the supplier they have to comply with certain
rules and regulations of the country. We check before we start any business interaction with them”
[Store G, Manager 1].

Suppliers provide training: Managers in Stores A, B, C and D remarked that suppliers offered support
by enhancing staff members’ knowledge. The suppliers provided training and arranged meetings or
seminars. As explained by Store A’s Manager 1, the suppliers invited persons in high management
positions in head office to seminars to train store managers, who, in turn, arranged meetings to share
the knowledge with their respective employees. The management in the head office also arranged for
store managers to visit suppliers to learn how the food was produced in that area.

“They give training [at] the store manager meeting and they share [with] us the necessary information”
[Store C, Manager 2].

Suppliers improve packaging materials: Store C’s Manager 2 said that they received support from
their suppliers in the shape of improved packaging materials. The manager added that from time to time
the packaging materials became more recyclable or easily degradable without harming the environment.

“You can see that the containers of some products change from time to time. In the containers of some
products, there is a change in the quality of packaging. They are using a very thin plastic that is more
easily degradable than the thick plastic” [Store C, Manager 2].

59
 4.2.8.2 Supplier-related challenges
Lack of suppliers’ involvement: In Stores E, F, G and H, there was a lack of suppliers’ involvement
in promoting green practices in the stores. Store G’s Manager 2 stated there were limited initiatives
from suppliers to give training or teach managers or employees regarding green practices. The suppliers
would sometimes visit the store to check if their shelf-space was adequate and to teach employees about
their new products.

“There are some suppliers who come and introduce their products. But, they don’t come and teach (to)
the staff regarding environmental things. No-one comes and gives training regarding environmental
production to the managers” [Store G, Manager 2].

“No training from the suppliers.” There is no independent body from outside for giving us or staff
members training” [Store H, Manager 2].

Shortage of supplies: Another challenge faced by the food retail sector was a shortage of green product
suppliers as a result of external factors. These were airborne diseases, weather and suppliers’ failure to
meet quality standards. The airborne disease was identified by most managers as an external hindrance
factor to their green practices. Shortage of supplies of green animal products was a consequence of this
disease. This had an impact on relationships with customers and suppliers. Store G’s Manager 2 reported
that because of bird flu, they could not get enough supplies of chicken on the local market and were
forced to import chickens from South America, which made it hard to control the quality or inspect
products.

Adverse weather conditions were also identified as a hindrance to farmers producing those nutritional
food products, making it difficult to supply sufficient quantities of those products. This had an impact
on keeping permanent customers. As Store B’s Manager 1 explained, they preferred to inform
customers that the product was temporarily out of stock rather than breaking the trust they had with
their suppliers and filling the shelves with low-quality supplies.

“The weather, sometimes there is a shortage of products because of low standards of the products”
[Store B, Manager 2].

Additionally, the managers of Stores A, B, C and D faced shortages of stocks as a result of suppliers
being unable to meet the quality standards of the products. This could be as a result of an error in
production or negligence. When the problem was widespread, the management at the head office could
decide to return defective goods – classified as RTV (return to vendor) - at the suppliers’ expense.

60
 4.2.9 Socio-economic influences

4.2.9.1 Social concern initiatives

Increasing customer awareness of fresh and healthy products motivates retailers to clear shelves for
these products. Store G’s Manager 2 mentioned that because of social concerns, the store sold fresh
vegetables and fruit as well as fresh foods prepared in the store.

“Most people are health conscious. So it is more of veggies. Nowadays, we are focusing on healthy stuff
that people need” [Store G, Manager 1].

The stores also made an effort to reach children at rural schools to teach them how to plant and harvest
their food, and how to make healthy lunch packs. They donated stationery to disadvantaged schools and
food to the hungry. On Mandela Day, they visited charitable organizations like old age homes, childcare
centres and others to provide food and entertainment.

“We are dealing with schools. The aim is to teach the students about our products, how we source it,
healthy eating, how to pack healthy lunch packs and we teach the mums too. They do gardening/ how
to take care of the garden and harvesting. They teach them the circle” [Store B, Manager 1].

4.2.9.2 Customer preferences

The initiative factor, as explained by Store E’s Manager 1 was customer demand for fresh green food
products. The food was freshly prepared when they received an order from a customer.

“Those environmentally friendly food products are made based on the customers’ demand and
collection is the next day” [Store E, Manager 1].

4.2.9.3 Customer-related challenges

Managers in Stores E, F, G and H, explained that to retain the loyalty of all their customers, they could
not be sustainable food retailers only. Store G’s Manager 1 explained that though many people were
health-conscious, they had to consider those who were not, and also keep the products they wanted on
the shelves.

“Most people are health conscious. So it is more of veggies. But, it doesn’t mean we don’t sell other
products” [Store G, Manager 1].

Some food retail stores that are considered to be healthy product retailers also have a reputation for
being expensive. Store C’s Manager 2 stated that his store was thought to be expensive. This image
discouraged some customers from visiting the store and the retailer from selling green products.

Store A’s Manager 2 stated that the store planned to upgrade their electronic shopping system to make
it more convenient for customers. The aim was to adopt a “digital platform shopping system” to go

61
hand in hand with sustainability and technology and to be the leader or best brand at a national and
continental level.

Store A’s Manager 2 said that sharing the market with other food retailers created the challenge to
become a leader in the market. Sharing customers and ideas inspired the stores to work hard and always
make an effort to come up with new ideas to become a role model in the market.

“The market share is a challenge. We share the same customers with other food retailers. So we always
need to be way ahead (off). We always are fighting for the same customers. “Virtual shopping”; it is
screen touch selection and shopping. It is the same as online shopping. We need to keep up with it to
win large numbers of customers” [Store A, Manager 2].

Store H’s Manager 1 made it clear that the store was struggling to recover lost business and could not
afford to adopt green practices. The management’s priority at the time of data collection was to
maximize their profit and save the business.

“We first think about what to do to make money and be on the standard. We can’t think about other
things at the moment. We are making sure everybody is paid to save the families. The store was down,
so we are working to save the store, the staff and family” [Store H, Manager 1].

4.2.10 Conclusion to the qualitative findings

The findings reveal that there were an organizational, business model and supplier’s initiatives to adopt
green practices in the food retail sector. Organizational initiatives were apparent in management
support, recruitment strategy, education and training, rewards, measuring green performance, and
availability of a responsible unit. A business strategy, suppliers’ motivation in terms of achieving
product quality and information feed, and socio-economic influences were also part of the initiatives.
Awareness of social demands and participation in societal wellbeing motivated stores to initiate green
practices. Furthermore, regulatory interventions like environmental protection rules and regulations
compelled food retailers and suppliers to abide by the rules and achieve the standards set to measure
their green performance.

Resource management in terms of efficient utilization and saving of resources as well as waste
management were identified as main green practices in the sector. However, organizational barriers,
supplier-related challenges and business models hindered the sector in their efforts to adopt green
practices. Also, a lack of education and training, managerial attributes, different attitudes and
perceptions, shortages of green product supplies, costs, as well as customer choices and customer
loyalty, high prices and customer demand were challenges.

62
4.3 Quantitative findings
This section presents the quantitative data extrapolated from the questionnaire in the form of descriptive
statistics. Initially, an overall assessment of the variables based on the questionnaire was made without
comparing response variation amongst the stores. This was expected to provide an overall assessment
and indication of the respondent’s response. This followed with similar descriptive statistics on the
same variables for each store independently. This enabled to identify variation in response amongst
stores. Based on this result, a decision will be made on the types of further analysis including but not
limited to regression analysis to determine any possible interdependence amongst the variables
considered. The descriptive statistics results presented below are generated by using SPSS statistical
software. Table 4.3 indicates the sample size of respondents, selected from eight different food retail
stores, to answer the questionnaire.

Table 4.3 Determining respondent sample size for the questionnaire

Food Retail Store Total No. of employees Purposively selected
employees
Store A 34 9
Store B 30 8
Store C 34 9
Store D 28 7
Store E 28 7
Store F 29 7
Store G 197 49
Store H 35 9
Total number of participants 105

4.3.1 Descriptive statistics of the sector

4.3.1.1 Informants’ information of the sector
Figures 4.1 to 4.4 below are summary of the combined analysis depicting the overall outlook of the
informant’s gender, age, their work experience, the position they occupy in the food retail stores and
sample size of the respective stores. It should be noted that the sample size is calculated from those
employees who are dedicated to the food sections of the various stores studied. The effect of this subset
of variables on the objectives of the study is discussed below. The descriptive tables of statistics, as
analysed by SPSS are presented in Appendix 6.

63
 Gender
70
60
61.9%
50
40
30 38.1%
20
10
0
Female Male

Figure 4.1 Gender composition of participants in the study

Figure 4.1 shows the overall gender distribution of the participant in the study where the majority of
the respondents were female (61.1%).

Age
60

50 56.2%

40

30
26.7%
20

10 13.3%
2.9% 1%
0
18 - 25 26 - 35 36 - 45 46 - 55 >55
Figure 4.2 Age categories of participants in the study

Figure 4.2 shows the age distribution of participants of the eight food retail stores; the majority
respondents’ (56.2%) ages were between 26-35.

64
 Work experiences
50
45
45.7%
40
35
30
25 28.6%
20
15
16.2%
10
5 8.6% 1%
0
< 1 year 1 - 5 years 6 - 10 years 11 - 15 years > 15 years

Figure 4.3 Work experiences of participants in the study

Figure 4.3 indicates the majority of respondents (45.7%) had 1-5 years of work experience.

Employment position
45
40
35 41%
30
25
20 23.8%
15
17.1%
10
5 1% 9.5% 7.6%
0
Management Sales Cashier Floor Leader Customer other
Service

Figure 4.4 Employment positions of participants in the study

Figure 4.4 demonstrates the majority of participants (41.0%) employment position was on other
categories, which includes all general workers in the various sections of the store.

4.3.1.2 General understanding of informants

65
 Level of understanding
45
40
41%
35
30
25
20 23.8% 23.8%
15
10
5 6.7%
4.8%
0
Very Low Low Medium High Very High

Figure 4.5 Participants’ level of understanding about green and green practices of the sector

Figure 4.5 shows that the majority of the participants (41%) have a moderate (average) understanding
of green and green practices. There is a certain level of understanding of the green practice.

Perception
50
45
40 42.9%
35
36.2%
30
25
20
15
10 13.3%
5 7.6%
0
Low Medium High Very High

Figure 4.6 Participants’ perception about green practices

Figure 4.6 demonstrates that the majority (42.9%) of the participants have a moderate perception of
green practices.

66
 Undesrstanding about the effect of green practices
50
45
45.7%
40
35
30 34.3%
25
20
15
10
5 8.6% 9.5%
1.9%
0
Very Low Low Medium High Very High

Figure 4.7 Participants’ understanding of the effects of green practises

The majority of the participants (80%) have suggested they have a moderate understanding of the effects
of green practices, as indicated in Figure 4.7.

4.3.1.3 Management motivation

Education and training provided by the stores management

35

30
30.5%
25
23.8%
20
20%
15
15.2%
10
10.5%
5

0
Very Low Low Medium High Very High

Figure 4.8 Education and training provided by the sector

Figure 4.8 illustrates that the majority of the respondents (30.5%) indicated that the provision of
education and training regarding green and green practices by store management is low.

67
 Availability of units regarding green practices
40
35
36.2%
30 33.3%

25
20
15 18.1%

10
5 6.7%
5.7%
0
Very Low Low Medium High Very High

Figure 4.9 Percentage responses on the availability of the responsible body in the sector

According to Figure 4.9 above, the majority of the respondents (36.2%) noted that the availability of
responsible body was moderate; it exists but not as much as it should.

Managers initiatives towards green practices

40
35
35.2%
30
31.4%
25
20
21%
15
10
5 7.6%
4.8%
0
Very Low Low Medium High Very High

Figure 4.10 Managerial initiatives to perform green practices in the sector

In Figure 4.10, the majority of respondents (35.2%) commented that managers have moderate initiatives
to perform green practices in the stores.

68
 Managers being role model
40
35
34.3%
30
25
24.8%
20 22.9%
15
10 12.4%
5
5.7%
0
Very Low Low Medium High Very High

Figure 4.11 Participants response about managers and leaders being a role model in the sector

Figure 4.11 shows the majority of respondents (34.3%) suggested managers play a moderate role in
implementing green practices. Their ability to be role models is not as much as required.

Employees' initiatives to perform green practices

45
40
35 39%
30
25
25.7%
20
15 17.1%
16.2%
10
5
1.9%
0
Very Low Low Medium High Very High

Figure 4.12 Degree of employees’ initiatives in performing green practices in the sector

Figure 4.12 indicates a majority of respondents (39%) indicated that employees’ initiatives to perform
green practices were average.

69
 Managers support to employees' initiatives
35

30
29.5%
25 27.6%
24.8%
20

15

10 13.3%

5
3.8%
0
Very Low Low Medium High Very High

Figure 4.13 Managers’ support to employees’ initiatives to perform green practices in the sector

The study revealed that the majority (31%) managers provided medium support to employee
initiatives, as indicated in Figure 4.13 above.

Rewards for green practices initiatives by employees

45
40
35 39%

30
25
20
15 18.1% 19%

10 13.3%
10.5%
5
0
Very Low Low Medium High Very High

Figure 4.14 Rewards for employees’ green practice initiatives in the sector

Figure 4.14 shows, the majority of respondents (39%) believed that the reward systems for employees’
green practice initiatives were very low.

70
 Degree of informal interaction between employees and managment
45
40
40%
35
30
25 28.6%
20
15 19%

10
5 7.6%
4.8%
0
Very Low Low Medium High Very High

Figure 4.15 Degree of informal interaction between managers and employees in the sector

Figure 4.15 shows that according to the study the majority of respondents (40%) suggested that the
managers have an average informal interaction with their employees regarding green and green
practices.

4.3.1.4 Implementation challenges

Challenges in implementing green practices

40
35
35.2%
30 32.4%
25 27.6%
20
15
10
5
1% 3.8%
0
Very Low Low Medium High Very High

Figure 4.16 Challenges in implementing green practices in the sector

In Figure 4.16, the study reveals that the majority of respondents (35.2%) believed there were serious
challenges in implementing green practices in the store.

71
 4.3.1.5 Customers demand for green products

Customers demand for green products

45
40
35 38.1%
30
25
20 21.9%
20%
15 18.1%
10
5
1.9%
0
Very Low Low Medium High Very High

Figure 4.17 Respondents indication of customers’ demand for green products

Figure 4.17 shows, the majority of respondents (38.1%) indicated that the customer demand for greener
products was high.

4.3.1.6 Resource consumption efficiency

Resource consumption efficiency

45
40
35 38.1%
30 34.3%
25
20
15 19%
10
5 7.6%
1%
0
Very Low Low Medium High Very High

Figure 4.18 Respondents indication of resource consumption efficiency

Figure 4.18 shows that the majority of the respondents (38.1%) suggested there was average resource
consumption efficiency in the stores.

72
 4.3.2 Descriptive statistics of the individual store
The rationale for undertaking two approaches to analyse the data, namely combined analysis and
individual store analysis is the combined analysis would help determine the overall outlook within the
food retail stores; the store-by-store analysis, on the other hand, provided clear differentiation or
comparison between the stores in the level of understanding and implementation protocols. Section
4.3.1 looked at the various variables combined and general trends within the food retail stores. This
section will look at the various findings and presentation of results for the individual stores. Detailed
statistical indicators as analysed by SPSS are presented in Appendix 7.

4.3.2.1 Informants’ information of the individual retail store

Gender

90%
80%
70%
60%
50%
40%
Female
30%
20% Male
10%
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector

Figure 4.19 Gender compositions of informants of the retail stores

Figure 4.19 describes the gender composition of informants of the various stores. Six of the eight stores
studied have more female than male employees.

73
 Age

90%
80%
70% 18 - 25
60%
26 - 35
50%
40% 36 - 45
30% 46 - 55
20% >56
10%
0%
Store A Store B Store C Store D Store E Store F Store G Sore H
Food retail sector
Figure 4.20 Age distribution of informants of the retail stores

Figure 4.20 shows that the majority of employees were within the 26-35 years of age category.

Work Position
Management
80% Sales
70% Cashier
60% Floor Leader
Customer Service
50%
others
40%
30%
20%
10%
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector
Figure 4.21 Number of informants in the retail stores and their job description. The category ‘others’
refers to general workers across the various divisions of the store

Figure 4.21 shows that there were higher numbers of participants in Store B (37.5%), Store G (58.3%)
and Store H (55.6%) from the ‘other’ work position category. In-Store A (44.4%) and Store D (42.9%)
the majority are cashiers. In-Store E (71.4%) the highest percentage is on customer services. In-Store
C there were equal percentage participant is a cashier (44.4%) and customer service (44.4%). In-Store
F there was an equal percentage of participants from other service categories (general workers) and
customer service position (42.9%).

74
 Work Experience < 1 year
80%
1 - 5 years
70%
6 - 10 years
60%
11 - 15 years
50%
> 15 years
40%
30%
20%
10%
0%
Store A Store B Store C Store D Store E Store F Store G Sore H
Food retail sector

Figure 4.22 Work experiences of informants in the retail stores

Figure 4.22 shows that the majority of respondents in Store B (50%), C (66.7%), E (71.4%), G (45.8%)
and H (44.4%) had 1-5 years of work experience. In-Store D and F (42.9%), the majority had 6-10 years
of work experience. In-Store A, an equal percentage of participants had <1 (33.3%) and 1-5 (33.3%)
years of working experiences.

4.3.2.2 General understanding of informants in the retail stores

Level of understandings about green and green practices

120% Very Low
Low
100%
Medium
80% High
60% Very High

40%

20%

0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector

Figure 4.23 Level of understanding of informants in the retail stores

75
Figure 4.23 indicates that in Store A (44.4%), B (50%) and D (57.1%) there is a high level of
understanding in the majority the participants about green and green practices. In-Store C (55.6%),
Store E (42.9%) and Store H (100%), the majority shows a medium level of understanding about green
and green practices. In-Store F (57.1%) the majority participants’ understanding shows low level
whereas, in Store G, there were equal percentages of lower and medium level understanding about green
and green practices.

Figure 4.24 shows participants’ moderate to a higher perception of green practices. The participants’
positive perception about green and green practices is high in Store A (66.7%), B (50%), C (44.4%)
and H (55.6%) whereas in Store D (42.9%), E (57.1%), F (100%) and G (43.8%) perception about green
and green practices illustrates medium

Perception about Green Practices

120% Very low
low
100%
medium
80%
high
60%
very high
40%
20%
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector
Figure 4.24 Informants perception of green practices in the retail stores

Effects of Green Practices

80%
70%
60%
50% Very low
40%
low
30%
20% medium
10% high
0% very high
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector

Figure 4.25 Informants’ understanding of the effects of green practice in the retail stores

76
Figure 4.25 shows the majority of informants in Store E (71.4%), F (71.4%) and H (66.7%), had a high
understanding about the effects of green practices on their business. In-Store C (44.4%), D (42.9%) and
G (56.3%), the level of understanding was medium. In-Store A, an equal percentage (33.3%) of
participants had a medium and high understanding of the effects of green practices. Likewise, in Store
B equal percentage (37.5%) of participants had a very high and medium level of understanding about
the effects of green practices on their business.

4.3.2.3 Management motivation in retail stores

Results of the management motivation of the food retail stores towards green practices are presented in
Figures 4.26 to 4.33.

Education and training on green practices

60%

50%

40%
Very low
30% low
medium
20%
high
10% very high

0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector

Figure 4.26 Level of education and training on green practices in the retail stores

Figure 4.26 shows the differences between the informants’ response to the presence of training in green
practice. Respondents indicated moderate training in stores A (55.6%), C (44.4%) and D (42.9%). In-
Store B, the majority (equal percentage), (37.5%) scored the presence of training as high and very high.
In stores E, the response was dominated by a very low score (57.1%) and low (42.9%). Similarly, in
Store G (39.6%) and H (33.3%) of the scores were predominantly low. In-Store F equal percentage
(42.9%) of the participant scored low and very low.

Figure 4.27 shows the presence or absence of a responsible body for green practice in the organizational
structure of food retail stores. In Stores A (33.3%) and C (55.6%), the availability of a responsible body
was scored medium. In-Store B the majority (37.5%) scored this very high and in Store D, an equal
percentage (42.9%) of the participant scored this as high and medium. In-Store E (57.1%), F (71.4%),

77
G (39.6%) and H (33.3%) the majority scored the availability of responsible body regarding green
practices in their perspective retail stores as low.

Figure 4.28 shows that respondents felt that various store managers displayed moderate to high levels
of initiatives to promote the green practice. In-Store A (55.6%), D (57.1%) and H (55.6%), the majority
ranked the management initiative to perform green practices as high. In-Store B (37.5%), E (42.9%), F
(42.9%) and G (35.4%), the majority of the participants ranked management initiative as a medium. In-
Store B, the result shows equal percentages (33.3%) of the participants ranking management initiatives
as a medium, high and very high in performing green practices in their store.

Responsible body regarding Green Practices Very low

80%
low
70%
medium
60%
high
50%
very high
40%
30%
20%
10%
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail stores

Figure 4.27 Availability of responsible body regarding green practices in the retail stores

Managers' initiatives to perform green practices

60%

50%

40% Very low

low
30%
medium
20% high

10% very high

0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector

78
Figure 4.28 Managers’ initiatives to perform green practices in the stores

Managers' initiatives to be role model in implementing green practices

90%
80%
70%
60% Very low
50% low
40% medium
30% high
20% very high
10%
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector
Figure 4.29 Managers’ initiatives to be role model in implementing green practices in the retail stores

Figure 4.29 indicates that in Stores D (85.7%) and H (44.4%), the highest percentage of participants
believed managers’ initiatives, being models for implementing green practices in the store, was high.
On the contrary, respondents in Store A (55.6%), E (42.9%) and G (35.4%) noted medium level
initiatives, while there were equal percentages (28.6%) in Store F, indicating that the level of initiatives
was very low, low and medium. In-Store B (50%) and C (33.3%), informants indicated that the
initiatives of managers to be role models in undertaking green practices were very high and high,
respectively.

90% Employees' initiatives to perform green practices

80%
70%
60%
50% Very low
40% low
30% medium
20% high
10% very high
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector

79
Figure 4.30 Employees' initiatives to perform green practices in the retail stores

Figure 4.30 demonstrates that there was variation in responses of participants ranging from very high,
high and medium. The majority respondents in Store A (55.56%) and D (57.1%) showed employees’
initiatives were high, whereas in Store B (50%), G (41.7%) and H (44.4%) the highest percentage of
the participants said they had moderate initiatives to perform Green practices. In the case of Store C
(55.6%), the majority said that they have a very high level of initiatives to perform green practices. In-
Store E (57.1%), most participants have low levels of initiatives to perform green practices.

Managers' supports to green practice initiatives

60%

50%

40%
Very low
30% low
medium
20%
high
10% very high
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector

Figure 4.31 Managers' supports to green practice initiatives in the retail stores

Figure 4.31 shows that the managers’ support for green practice initiatives in Stores A, B, C, D and H,
were highly dominated by high, medium and very high responses. In the case of Store E (57.1%), F
(57.1%) and G (39.6), the majority of participants’ responded that managers’ supports to green practice
initiatives were low.

Figure 4.32 shows there are medium, high and very high percentages of responses regarding rewards
given to the initiative employees in store A, B, C and D. Specifically, in Store A (44.4%), B (37.5%)
and C (33.3%) the majority indicated that there was a moderate reward. In-Store C the same percentage
(33.3%) of the respondent replied that there was a very highly rewarding system in the store. In-Store
E (71.4%), F (85.7%), G (45.8%) and H (55.6%) the majority answered that there were very low
rewarding systems in the retail stores.

Figure 4.33 shows that there was a medium degree of informal interaction between managers and
employees regarding green practices according to the participants. In-Store A (44.4%), B (37.5%), C

80
(44.4%), D (71.4%), F (42.9%) and H (55.6%), majority marked medium were as in Store E (71.4%)
and G (39.6%), the highest percentage replied there was a low degree of informal interaction regarding
green practices.

Rewards to green initiatives by employees

90%
80%
70%
60%
Very low
50%
low
40%
medium
30%
high
20%
very high
10%
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector

Figure 4.32 Rewards to green initiatives by employees in the retail stores

Degree of informal interaction regarding green practices

80%
70%
60%
Very low
50%
40% low

30% medium
20% high
10% very high
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector
Figure 4.33 Degree of informal interaction between managers and employees in the retail stores

4.3.2.4 Implementation challenges

The results of the implementation challenges in Figure 4.34 indicate that all the stores have challenges
ranging from medium to high. In-Store A (66.7%), E (57.1%) and F (57.1%) the majority noted a high
degree of challenges in implementing green practices in the store. In-Store B (62.5%), C (44.4%), D

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(44.4%), G (35.4%) and H (44.4%), the result shows that there were medium challenges in
implementing green practices.

Green practice implementation challenges

80%
70%
60%
Very low
50%
low
40%
medium
30%
high
20%
very high
10%
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector
Figure 4.34 Green practice implementation challenges in the retail stores

4.3.2.5 Customers’ demand for green products

The result of customer demand for green products is presented in Figure 4.35. The result shows that in
Store A (44.4%), Store G (45.8%) and Store H (44.4%) there were moderate demands for green
products. According to the highest percentage of respondents of Store E (42.9%) and F (42.9%), there
were low demands for green products in these stores. Moreover, the result shows in Store B (62.5%),
C (44.4%) and D (42.9%), the majority respondents noted that there was very high customers’ demand
for green products.

Figure 4.36 shows a high and very high level of resource consumption efficiency in Store A (44.4%),
B (62.5%), C (44.4%) and D (42.9%), E (42.9%) and F (42.9%). It also shows, in Store G (45.8%) and
H (44.4%) there was medium levels of resource consumption efficiency.

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 Customers' demand for green products
70%
60%
50%
Very low
40%
low
30%
medium
20% high
10% very high
0%
Store A Store B Store C Store D Store E Store F Store GStore H
Food retail sector

Figure 4.35 Customers' demand for green products

4.3.2.6 Resource consumption efficiency in retail stores

90% Resource consumption efficiency Very low

80% low
70%
medium
60%
high
50%
very high
40%
30%
20%
10%
0%
Store A Store B Store C Store D Store E Store F Store G Store H
Food retail sector

Figure 4.36 Resource consumption efficiency in the retail stores

4.3.3 Relationship analysis of the variables tested in the study

4.3.3.1 Univariate regression analysis
Univariate regression analysis using SPSS was used to determine the presence of relationship amongst
the various variables tested. The Odds Ratio (OR) was used to determine the statistical significance of
the association between the dependent variable and the independent variables. The dependent variable
is the employee initiative to perform the green practice. The independent variables are a reward for
green practice initiatives, availability of responsible body for green practices, managers being role

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models, managerial support for green practice initiatives, education and training on green practice,
implementation challenges and customer demand for green products. The rationale behind the analysis
was that while univariate regression compares the dependent variable against each independent variable
separately, multivariate regression undertakes collective comparison. An OR value of one or higher
indicates a strong association and vice-versa.

Table 4.4 Summary of results of the univariate regression analysis as described by the Odds
Ratio (OR)
Independent variable Highest Interpretation
OR value
The reward for green 1 There is a statistically significant association between
practice initiatives employee initiative to perform green practices and
reward system
Availability of 0.997 There is a strong association between employee initiative
responsible body for to perform green practices and availability of responsible
green practices body although the association is not significant
statistically
Managers being role 0.991 There is a strong association between employee initiative
models to perform green practices and managers being role
models although the association is not significant
statistically
Managerial support for 1 There is a statistically significant association employee
green practice initiatives initiative to perform green practices and managerial
support
Education and training on 0.998 There is a strong association between employee initiative
green practice to perform green practices and availability of education
and training on green practice although the association is
not significant statistically
Implementation 1 There is a statistically significant association employee
challenges initiative to perform green practices and implementation
challenges
Customer demand for 1 There is a statistically significant association between
green products employee initiative to perform green practices and
customer demand for green products

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The details of the results of the univariate regression analysis are presented in Appendix 8. The results
are summarised in Table 4.4. Table 4.4 shows the dependent variable, employees initiative to embrace
the green practice, has signed to a strong association with all of the dependent variables tested. This
result illustrates that for a food retail store to successfully adopt and practice green culture it requires to
take into account all of the variables analysed and discussed above. For instance, addressing
implementation challenges is as important as having a reward system, dedicated body to deal with green
practice, have managers capable of playing a lead role, invest in staff education and training, aspire to
meet customer demand for green products and motivate managers to provide leadership and support
continuously.

4.3.3.2 Comparative remarks on the qualitative and quantitative analysis

The results of the study clearly demonstrated that the qualitative evidence derived from the interview
process supported the quantitative results derived from the descriptive statistics and the univariate
regression analysis. The comprehensive information provided by the interview process is similar, in
coherence with the empirical data. This enabled the consistent explanation of outcomes and
development of clear intervention recommendations.

4.3.4 Conclusion
The combined qualitative and quantitative data analysis of the study addressed the objectives set out.
The variables related to the implementation challenge identified gaps that require addressing. The clear
difference in the level of green practice implementation amongst retail stores shows that there is no
consistent and universal application of green practice in the food retail sector. Although it is
acknowledged that managers may have a better understanding about green practices when compared to
the majority of lower-level employees, the questionnaire’s design provided a suitable condition that
enabled the compilation and analysis of sizable information, which led to a better understanding of this
important but understudied research question. The in-depth analysis and narrative of the interviews
provided first-hand information on the status of green practice application and the challenges it faces in
the food retail sector in South Africa. The qualitative data also played a key role in providing the
thematic areas around which the subject of this research was discussed.

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CHAPTER FIVE: DISCUSSION OF RESULTS

5.1 Introduction
This chapter discusses the findings presented in the previous chapter. This chapter aims to provide
detailed discussions of the finding concepts as per the objectives of the study. The first objective will
discuss the factors influencing green practices in the food retail sector, and objective two identifies the
level of green practices in the food retail sector.

OBJECTIVE ONE: TO ANALYSE FACTORS INFLUENCING GREEN PRACTICES

AMONGST SOUTH AFRICAN FOOD RETAILERS

5.2 Internal factors

5.2.1 Business strategy

The model with which the business is established has an impact on what practices are implemented in
the business. In-Store A, B, C and D, the initiative factor is a sustainable business strategy. Bhattacharya
et al. (2011:8) describe that many business organizations use greening principle as a differentiation
strategy to increase the market share of their product and achieve competitive advantage. Implementing
green practises in these Stores’ was the main strategic business activity. Shifting traditional business
strategy into sustainable business model means to transfer into innovation business planning and
operation (Annabeth, 2018:6). Performing sustainability as a differentiation strategy requires
manipulating marketing techniques to increase awareness of the environment and teach customers about
the benefits of green practices (Gupta and Kumar, 2013:312). That means, clearly explaining the
retailer’s shift to green products and practices and their importance to the environment and society
(customers). As a result, customers develop trust and remain loyal, which allows the retailer to build a
strong brand image. Thus, to meet customers’ preferences as well as maintain sustainability
differentiation strategies, the retail store’s aims and objectives remain focused on green policies. This
study revealed that not all food retail stores use sustainability and green practice as part of their business
model.

5.2.2 Organizational initiatives

Organizational initiatives are strategies and planning that motivate green practices in the sector. These
include the managers’ values and attributes towards initiating employees to practice green and
organizational human resource development through education and training.

In this study, the variables management motivation and promotion of green practices in the sector
describe important aspects. Education and training; availability of units responsible for green practice;
managerial initiatives; managers’ ability to be role models; employees’ initiatives; managers’ support

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to employees’ initiatives; a reward for green practice initiative by employees and degree of informal
interaction between managers and employees were considered. The interrelationship between these
variables drives one another to achieve green practices.

Managers’ values influence the food retail stores reaction to the environment indirectly. Personal value
guides them to identify what is important or unimportant when deciding whether to adopt green
practices. The value may encourage retail store members to win ecological responses, and managers
like to modify working habits according to their values. On the other hand, managers’ behaviour
influences environmental behaviour indirectly by shaping environmental attitudes (Papagiannakis and
Lioukas, 2012:43). Therefore, one of the key factors for the successful implementation of green practice
is the role of managers’ play. In light of this, it should be noted that the medium to high response on
managers’ initiatives towards green practice is a positive start for the food retail stores to move towards
green practice.

Senior management is a role model can initiate medium and bottom level human resources to apply
green practices in the daily activities of the food retail sector (Lozano et al., 2015: 207). The moderate
to a high level of the initiative by the various managers of the stores to promote green practice likely
resulted in the effective outcomes observed. Managers can influence employee perception since
employees tend to look up to their managers when it comes to set certain standards.

Moderate to very high score on managers’ initiatives as perceived by the informants indicate that the
various managers of the retail stores are playing their part although the results suggest better overall
outlook for stores A, B, C and D than E, F, G and H. According to Ramirez et.al (2014:18), those in the
leadership positions of the food retail sector have to have knowledge and understanding about green
practices and its benefits on the success of their business performance. They will be able to initiate and
transfer their knowledge to the employees to develop a positive attitude and perception and to realize
the strategic goals of the retail. Equally important is the role employees play in taking initiatives towards
promoting and implementing the green practice. A good buy-in from employees can go a long way in
helping the company achieve its sustainability targets. This is in addition to various other contributing
factors such as favourable policy, training and reward system to mention a few. Managers’ positions
can be a supportive structure to the employees towards sustainable decisions making at the workplace
by giving chance to exercise green practices in the food retail sector (Margaretha and Saragih, 2013:5).

Moderate to a very high initiative by employees to perform green practice indicates stronger initiative
in stores A, B, C and D than E, F, G and H. The best possible explanation for this is the results of
managers’ support and the presence and absence of reward system. Reward systems are essential to
encourage green activities (Linnenluecke and Griffiths, 2010:358). The result shows better managerial
support to green initiatives in stores A, B, C and D than E, F, G and H and also relatively better reward

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system in stores A, B, C and D compared to the other stores. These could have triggered proactive
behaviour by employees in those stores relative to stores E, F, G and H.

There were no major differences amongst the stores when it came to informal interaction between
managers and employees. Employee and managers informal communication is an opportunity for the
transmission of environmental knowledge or attitude throughout the store's members. That means
informal communication is one of the means in improving sustainability at the workplace as well as
create and strengthen the relationship and understanding of the role players. Thus, it generates intangible
benefit on employees’ satisfaction and motivation, which have huge effects on the success of the stores’
environmental policy implementations (Martin-Pena et al., 2014:222). From the results, it is apparent
that all but one of the subset variables of management motivation plays an important role in the
implementation of the green practice. Further analysis of the individual stores, however, provides a
more detailed insight into this variable on a store-by-store basis; since there were differences in a
manner the individual stores manage this important variable. There is a lot of evidence in the literature
that shows the value of motivation and reward system for sustainable practice (Arulrajah, Opatha and
Nawaratne, 2015; Uddin and Islam, 2015).

The results indicate that, although there are a fairly good response and initiative from the side of the
employees, the food retail stores have a lot to do in terms of training and motivating their staff.
Increasing employees’ sustainability awareness using education and environmental sustainability and
social responsibility training, increases members’ understanding about social concerns, resource
utilization and the sustainable use of natural resources with minimum waste (Margaretha and Saragih,
2013:3). Hence, the moderate to high response on employees’ initiative can be capitalised upon by
stores by introducing training and reward system, which is ranked very low according to the results of
the study. A small investment in a reward system could help the stores achieve significantly in their
endeavour to implement green practices. Such an investment could ultimately lead to Green Human
Resource Management. Therefore, the employees’ initiative towards sustainable practice needs
recognition and support from store management since the results show medium to low support.

The role and presence of a responsible body for green practice can indicate a difference in the attention
of green practices in the sector. In stores A, B, C and D the response was predominantly medium to
high whereas in stores E, F, G and H the response was predominantly from very low to low. Based on
the qualitative data, in stores A, B, C and D there was a responsible body at the divisional level where
the information on green practice flows from up - down and bottom-up. This adds value on measuring,
evaluating and feedbacks on green performances. This has positive effects in identifying the significant
importance of green practices in the success of the stores.

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 5.2.3 Profitability

The food retail stores implement those sustainable practices not only because it is regulatory, but also
it is cost-effective (adds value) for their business. Gupta and Kumar (2013:316) suggested that green
practice initiates the efficient use of resources that results in wise managerial cost and waste
administration. This has a positive effect on the financial capacity of the food retail sector (Naidoo and
Gasparatos,2018:129). If we see Store H, it is under new owner and management, as per the store
manager’s response, at the moment the business is working to recover from previous owner losses.
Though, their main focus is on making profit and survival of the business; they still implement
sustainable activities like energy and water saving, waste minimization, boxes given to self-employed
people so that they can maintain a clean environment. At last, but not least, there is training regarding
hygiene and food safety to the employees. Therefore, by doing these sustainable activities, there is good
customer service, low cost and clean environment.

5.3 External factors

5.3.1 Institutional involvement

The study identified different means of initiative factors to implement green practices in the food retail
sector. The factors are categorised as common/collective and individual initiatives. The common factors
that influence green practices implementation were the environmental rules and regulations. As
suggested in the literature, government regulation on the operation of business entities influences the
implementation by the entities. Environmental rules and regulations are external factors that abide by
the food retail sector to implement environmentally friendly activities in their stores. That is to achieve
their environmental performance at least to the minimum standard set by the government (Schaltegger
and Synnestvedt, 2002:340; Linnenluecke and Griffiths, 2010:358). The government can impose
penalties and fines in case they fail to meet the minimum standard expected by the regulation
(Papagiannakis and Lioukas, 2012:44). Environmental regulations are rules that food retail stores fulfil
to stand as a business and enter into food market competitions (Claro et al., 2013). Thus, to achieve
that, food retail sectors took initiatives to practice sustainable activities like reducing pollutions, waste
minimization, energy-saving, recycling and hygiene and food safety (Reddy, 2016:32); all of these
elements were evident in this study. There were common environmental activities practised in Store A,
B, C, D, E, F, G and H. Regular hygiene and food safety training, implementation and auditing,
collection of boxes for recycling, saving resources (water and electricity and waste minimization) as
well as corporate social investments were considered as common activities in the sector. Moreover,
each store had hygiene and food safety policies and auditing. Therefore, as a result, training is given to
the employees and managers who are especially working in service areas (chef, baker and butchery).

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 5.3.2 Suppliers initiatives

Suppliers, as part of the business chain, play a role in the adoption of green practices in the food retail
sector. The initiatives are taken by suppliers therefore, play an important role. As suggested by Claro et
al. (2013:365), well-developed supplier relationship through communication, inter-organization process
and environmental policy can lead retailers to invest in sustainability. Sustainability is a business
strategy in stores A, B, C and D; they set clear procurement policies and standards of their product
qualities. The companies source their products from sustainable suppliers. Suppliers are selected based
on their ability in protecting the environment, good to the people and social corporate activities. The
companies send people to work with the suppliers and follow up by sending auditors for further
checking of their production process. The relationship between supplier and retailers is always based
on trust. Suppliers’ reliability and trustworthiness are necessary to build a long-term relationship with
the retailers (Ramirez et al., 2014:18). The companies also train farmers to produce specific products
according to the quality needed. Moreover, there is an inspection of the quality and size of the products.
If there are limitations on the quality and size of the products, they are considered as defect products
and be returned to the suppliers.

Suppliers have a role in adopting green practices. The study indicates in stores A, B, C and D, the
relationship they created with their suppliers benefits them in different measures. The close working
relationship in designing, processing and producing of their products shapes the suppliers’ performance
as per the standards required. The suppliers being cognisant of the retailers’ standards, triggers the
success of green practices in the store. Some of the suppliers come to the stores and check their product
on the shelf and ask the staff if there is any complaint or things that need to be changed. Other suppliers,
given training by store managers (and vice-versa) and the store manager, diffuse the knowledge to their
respective staff. It is also possible to say that because of the initiative of suppliers on performing
sustainable farming and production, the company can be performing sustainability. Suppliers’
transparency and efforts to the customers strengthens the bond and satisfaction as well as encourage
them to take the initiatives to practice green (Monczka et al., 2015:174). Furthermore, some of these
stores are making efforts in establishing sustainable farmers by providing education and training by
sending professional experts. Developing a good relationship with suppliers means there is a clear
understanding of the desires of both parties.

Good communication with environmentally sustainable suppliers creates positive relationships. Lee and
Klasse (2008: 574) suggest that suppliers are an asset, providing technologies and skills that enables
the food retail sector to respond to environmental requirements in a timely and decisive manner to
satisfy their customers. Suppliers can also provide education and training to the managers and
employees to help them gain environmental knowledge and information. This knowledge will enable
them to know what sustainability means and its positive effects on the performance of the retail store.

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Having an environmentally oriented relationship with stakeholders like “employees, customers,
consumers, supply chain partners, competitors, investors, lenders, insurers, nongovernmental
organizations, media, the government and society” (Berns et al., 2009:25), also helps to overcome
barriers.

5.3.3 Socio-economic influences

This describes the influences of social and customers’ preferences on the adoption of green practices in
the food retail sector.

5.3.3.1 Social concern initiatives

Growing social awareness regarding green practices and health foods, made food retailers to consider
it in their planning decision (Naidoo and Gasparatos, 2018:127). Managers need to adapt their
environmental sustainability position to stakeholders’ environmental expectations. Stakeholders have
the power to pressure retail store managers concerning environmental responses (Menichini and Rosati,
2013:551; Schaltegger and Synnestvedt, 2002:340). Stakeholders could be suppliers or customers. This
describes that the food retail stores should work to give attention to green practice and prioritize it on
their business objectives to get the attention of and create a good image by society.

It was evident from the results of the study that social perception influences the implementation and
adoption of green practices at both the consumer and employee level. In stores A, B, C and D, for
example, there is healthy competition amongst the employees on who implements green practices more,
which in turn is rewarded (spot reward) by the store management. Social pressure is an external factor
influencing the adoption of green practices in the food retail sector (Linnenluecke and Griffiths,
2010:358; Du Plessis and Grobler, 2014:270; Reddy, 2016:23). People’s concern and awareness about
environmental risks (global warming, floods, earthquake, unpredictable weather) caused by the
exploitation of natural resources and unsustainable environmental activities, have forced societies to
change their perception and attitude. They now focus on conservation and the effective use of natural
resources and finding possibilities to minimize environmental risks (Llbery and Maye, 2005:331;
Mwanza and Mbohwa, 2017:654). The peoples’ new environmental zeal dictates their day to day
activities, starting from the food they purchase from the food retail sector. They are concerned about
the types of food products they choose to consume and choose to buy from stores that sell healthy
foodstuffs and maintain a good environmental image. This has led retailers to enhance competition and
boost green practices. In other ways, the proximity of the food retail sector to the consumers also
increases the influence of societal needs on retailers’ attitude towards the protection of the environment
(Martin-Pena et al., 2014:222; Claro et al., 2013:365; Hwang and Chung, 2019:293).

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 5.3.3.2 Customers’ preferences
Customer preferences are initiative factors to implement green practices in the food retail sector.
Customers’ purchasing power has a significant impact on the decision managers make on whether to
go green (Schaltegger and Synnestvedt, 2002:340; Dabija et al., 2018:174).

The study shows that there is high, very high and medium demand for green products by customers.
These days, the demand for green and healthy products is on the rise due to health consciousness and
the increasing risk of consuming processed (non-green) products containing a variety of preservatives,
colourants and additives. Moreover, the customer's awareness of social and environmental issues often
causes them to shift their preferences to green products. This drives the retailers to adjust managerial
decisions towards sustainability (Linnenluecke and Griffiths, 2010:358). The results of this study
showed that there is a market for green products if the right investments are made. Environmental
sustainability practices, such as displaying healthy stuffs, using recyclable and reusable materials,
applying electrical efficient and effective cooling and cooking systems, accompanied with good
customer services (that have influential power in creating green customers and consumers) are practices
where most food retail sectors use to attract numerous customers in the competitive market (Berns, et
al., 2009: 25). As the study result shows, most of the food retail stores have specialised shelves for green
and healthy food products. Furthermore, adopting green practices in the food retail sector requires an
in-depth knowledge of customers’ requirements in order so that management amends the strategies and
structures of the retails’ principles while achieving business goals (Gupta and Kumar, 2013:316).

OBJECTIVE TWO: TO IDENTIFY THE LEVEL OF GREEN PRACTICE IN THE FOOD

RETAIL SECTOR

5.4 Resource management

Resource management focuses on resource utilization and waste control of the sector.

5.4.1 Resource unitization

One important aspect of green practice is the implementation of policies towards resources (especially
electricity, water, recycling and waste minimization) utilization efficiency, which is called process
capability. The process capability can be improved through middle management policy entrepreneurs’
and cost reduction policy like minimizing wastage, energy-saving, using less transportation cost
mechanisms, improving cooling systems for perishable products, efficient use of electricity, promotion
and incentive system, and so on (Claro et al., 2013:366). The results on respondents’ perception of the
food retail stores’ resource use efficiency showed that the majority of the respondents feel that the stores
do use resources such as water and electricity efficiently. The majority response of ‘medium’ however,
shows there is room for improvement in the retail stores' resource consumption efficiency. Increasing
employees’ sustainability awareness using education and environmental sustainability and social

92
responsibility training can increase members’ understanding about social concerns, resources utilization
and sustainable use of natural resources with minimum waste (Margaretha and Saragih, 2013:3). In
addition, adding sustainability policies to the retail store’s strategy like health and safety policies, ethical
policies, and climate change policies, implementing sustainability codes of conduct and create supplier
sustainability performance policies or procurement policies can improve working habits of retail store
members and enables them to abide by the sustainable policies and regulations (Bertels et al., 2010:9).
Therefore, considering and working on these points can help retail stores increase their efficiency in
resource consumptions.

5.4.2 Waste control

Waste minimization includes efforts such as reducing the disposal of foods in landfills, minimizing
costs, and reusing and recycling of boxes (Naidoo and Gasparatos, 2018:130). Each store gathers all
the boxes, flatten and line them up into manageable sizes and send them to their respective Distribution
Centres or give them for free to self-employed people or sell them to a recycling company. This shows
they are playing a part in the recycling of those boxes. In the case of waste minimization, the stores give
their product after sell-by-date to the charity or needy people or for animal feed unless those products
are dangerous to consume. Likewise, all the stores have the same procedure in destroying their expired
and damaged products.

5.5 Organizational challenges

5.5.1 Management challenges

Respondents ranked implementation challenges for green practice from high to medium. One of the
aims of the study was to enquire, from the respondents, the presence of implementation challenges of
green practices. A significant number (>65%) of the respondents noted the presence of implementation
challenges in the retail stores. Several factors have been reported to contribute to the implementation
challenges of green practices (Saadatian, Tahir and Dola, 2010). Some of these challenges include
managers’ mindset and initiatives, sustainability investment cost, customers’ loyalty, organizational
structure, lack of reward and low human resources capability. Therefore, there is a need for an effort to
develop a formal and informal strategy and tactics, both at the top-down and bottom-up levels of the
business (Bertels et al., 2010:7). As described by the managers, the cost is the main challenge in
adopting green practices. Cost consideration in investing in green practices (Ramirez et al., 2014:18)
are other challenges in introducing green practices in the food retail sector. Being sustainable means
changing the set-ups from ordinary to advanced ways of the system. The set-up cost, admin cost,
environmental training cost (Ramirez et al., 2014:18), auditing fees, time is taken to documentation and
the efforts in complying with the specifications (Martin-Pena et al., 2014:222) are considered as
investing costs which may discourage managers

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The results of the implementation challenges indicate that all the stores have challenges ranging from
medium to high. Various factors could have contributed to these implementation challenges. Based on
the qualitative data for instance, in Stores E, F, G and H, the challenges were lack of information and
knowledge about green and green practices. Moreover, the study also identified there was a very low
reward system, low level of managerial motivation on the employees’ initiatives, limited know-how
about the source of their products and the absence of responsible bodies in the store or at the divisional
level.

In-Store A, B, C and D, the challenges were on ways of implementing sustainable activities. As per the
responses from interviewed managers in Store A, B, C and D, there is competition amongst staff in
selling fabric bags so that the highest seller get rewards, which motivates others to perform. As
suggested by Reddy (2016:32), competition is one of powerful means in strengthening business
performances of many food retail sector. However, Store B, Manager 2, also described that staff are
encouraged to change the perception of the customer and encourage them to buy those reusable bags.

The result on the presence of a responsible body for green practice in the stores showed that in stores
E, F, G and H, the response was predominantly from very low to low. This indicates that there is no
separate unit in the structure of the store to monitor, measures and evaluate green performances. As
suggested by Martin-Pena et al. (2014:227) inadequate design of the organizational structure and lack
of responsible human resource are barriers in considering environmental sustainability as a crucial
strategy in the food retail sector’ business objectives. Successful implementation of green practice
requires it to be embedded in the stores' operational system with a dedicated responsibility assigned.
The predominantly medium to the low response shown in the results, therefore, indicate there is no
responsible unit assigned to green practice by most retail stores that have effects on separate measuring
of green performances in the store.

In-Store A, B, C and D, the green performance measurement is done based on the scorecard. The online
metering system measures the daily consumption of electricity and water. Based on the online meter,
the scorecard measures the score achieved on saving electricity and water as well as selling fabric
reusable bags. The responsible body for sustainability at the divisional level and regional level makes
an assessment based on the scorecard achievement and provides feedback related to the standard set by
the company. In the case of store E, F, G and H, the performance measurement and evaluation is done
cumulatively. In the case of electricity and water, it is controlled by the head office. In the case of waste,
they have a figure in the store. Therefore, they know how much they waste. This indicates that a lack
of a responsible body for measuring and controlling green performance makes it difficult to identify the
importance of green practices in the store. As suggested by Bernes (2009:27), lack of a mechanism to
measure, track and report sustainability performances, prevents managers from recognizing the
intangible benefits and costs of sustainability.

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Leading by example is an important criterion in management. Managers being role models have
significance in influencing employees’ to implement green practices. The overall moderate response is
shown by the respondents, therefore, requires marked improvement for the store managers to play a
role model in implementing the green practice. As literary explained, senior position managers and
middle managers should practise what they preach instead of just giving orders. They should
demonstrate sustainability leadership by ‘walking the walk’ and ‘talking the talk’, participate in on-
going discussions about sustainability expectations, prioritise sustainability in decision-making and
give attention to the work of sustainability committees (Margaretha and Saragih, 2013:5).

The score “very low” reward for employees taking initiatives towards green practice indicates there is
a needed to ascertain the reasons for the low reward system and predominantly moderate response
across all subsets of this variable. Reward systems are also essential to encourage green activities
(Linnenluecke and Griffiths, 2010:358). Introducing incentive systems by including sustainability
measurements in employees’ performance evaluations and assessments programmes and using them as
criteria for promotions, bonuses and benefits, contributes towards sustainable practice. Performance
measurement mechanisms should ensure that the targets are within the employees’ control so that they
can be rewarded for initiatives taken (Margaretha and Saragih, 2013:6).

5.5.2 Skills-based challenges

Results for each store show a marked difference in the informants’ response to the presence of training
about green practice. In stores A, B, C and D the response was predominantly medium to high whereas
in stores E, F, G and H the response was predominantly from very low to low. This also explains the
distinct variation in the general understanding of the stores regarding green practices, which was scored
medium to low. Non-flexible organizational culture and high resistance to changing leaders’ and
employees’ mindsets, is negatively associated with the adoption of environmentally sustainable
measures. Habits and routines in adopting environmentally friendly goods and services will always
affect the flexibility of retailers’ operations (Ramirez et al., 2014:20). As a consequence, employees
and employers could not commit to the environment since there is no opportunity to provide
environmentally sustainable education and training to the members of the store. Thus, a lack of
knowledge, training and qualifications does not encourage people at the workplace to think about green
practices. Increasing employees’ sustainability awareness using education, environmental sustainability
and social responsibility training also increases members’ understanding about social concerns,
resources utilization and the sustainable use of natural resources with minimum waste (Margaretha and
Saragih, 2013:3).

95
Changing managers’ perceptions and attitudes towards environmentally sustainable practices can
benefit the food retail sector by improving information systems on reputation, incentives and human
resource training and adequate skills (Martin-Pena et al., 2014:221). Green business practices can
motivate employees of the food retail sector not only to adopt green practices at the workplace but also
to develop them as a norm to be practised in their daily activities. This will, in turn, directly or indirectly
influence their families and communities. Moreover, retailers’ proximity to the end consumers and the
economic impact of policy on them, can play a leading role in promoting green practices in societies
and influence other businesses to develop similar policies (Bertels et al., 2010:6).

5.6 Supplier-related challenges

Developing good relationships with suppliers’ means there is a clear understanding of the desires of
both parties. The relationship can be maintained through transparent communication, clear
environmental policies and clear process. The relationship can also help the food retail sector to
overcome barriers and solve challenges in promoting green practices. However, lack of relationship,
lack of suppliers’ innovation, minimum product life diversification, low production capacity and poor
reliability hinders environmentally-sustainable offering adoption (Ramirez et al., 2014:18).

In the case of Stores E, F, G and H, the managers have limited information about the procurement
policies of their products. Majority of the products are delivered from the respective head offices of the
stores (commonly called distribution centres). As per the demand planner, the managers put requests to
the head office and receive the required quantity of each product from the distribution centre. The rest
of the products are purchased from already selected suppliers by the centralised purchasing department
at the head office. The contribution of the suppliers to the store staff is to teach staff about the new
products, how to operate and its importance. Therefore, as remarked by the researchers, suppliers’
should be abiding by environmental policies and procurement policies to supply the right product
(Monczka et al., 2015:142; Reddy, 2016:31) as well as to be transparent to their customers about the
food they supply since it is connected with food safety issue, sustainability and significances on
increasing customer loyalty (FoodLogiQ, 2017).

There were also external challenges that hinder food retail stores from implementing green practices.
Llbery and Maye (2005:331) suggested that due to environmental risks, it has been hard to experience
normal weather predictions. These unpredictable weather changes cause complications on the growth
of food crops which risks farmers and the food retail sector on substantial price fluctuations. This has
effects on the unbalanced supply of food products concerning the demands. Therefore, as a result,
retailers are becoming serious about taking measures in minimizing the causes of environmental risks
(Martin-Pena et al., 2014:222). The qualitative data indicated that the food retail stores experienced in
shortage of green product suppliers as a result of airborne diseases, bird flu and weather fluctuations
affecting animal and plant products to get enough supplies. Chkanikova and Lehner (2015:5) also

96
agreed that challenges in getting access to environmentally sustainable products and implementation
are an additional barrier for food retailers.

Moreover, retail managers calculate their profit based on the time, cost and availability of the product.
Availability of environmentally sustainable products is affected by unexpectedly long time required to
secure supply, high production and certification costs that affect the availability of enough quantities
(supply) concerning the demand. This does not motivate managers to make planning on displaying the
green product.

5.7 Customer-related challenges

The managers in the food retail sector described that there were cost challenges in transferring their
ordinal business model into a sustainable business model. Which they stated that it is worthy in saving
the environment and people and sustain their business in the future. Costs are negatively associated with
the introduction of environmentally sustainable measures. It is feared that the cost involved with
introducing environmentally friendly inputs and expensive green products will push up the selling price
of those products (Ramirez et al., 2014:18). This might dissatisfy customers who are unwilling to pay
higher prices. In other words, many retail store managers will prefer to devote most of their shelf space
to affordable products to keep/respect their customers’ loyalty. Often, however, green products are
associated with a high price (though not always true), which forces low-income consumers to buy from
affordable sources irrespective of the source/nature of the food. Therefore, customers’ purchasing
power of green products has a significant role in the decision making of managers to go green
(Schaltegger and Synnestvedt, 2002:340; Dabija et al., 2018:175). This is indicated by the no less than
20% of the respondents who indicated the presence of customers who are indifferent when it comes to
food choice so long as the price is right.

Furthermore, expanding the knowledge of the customers has a significant impact on changing the
perception to pay extra money for green products. As suggested by Malik (2013:19), customers can be
willing to pay the purchasing cost of green products once they perceive the product has value to their
life. Additional, clear labelling of green products with national green certification can able customers
to differentiate the quality and trustworthiness of the product. The certification can be declared by the
government policy in association with regarding stakeholders (Mkhize, 2014:110).

Competitiveness is a challenge by retailers. Competition is linked to satisfying the current demand of

most consumers, focusing on environmentally sustainable practices like displaying healthy foodstuffs,
using recyclable and reusable materials, applying electrically efficient and effective cooling and
cooking systems, accompanied with good customer services which, in turn, create new green customers
and consumers (Dabija et al., 2018:174). These are the techniques most food retail sectors use to attract
customers and which enable them to survive in the market (Berns et al., 2009: 25).

97
5.8 Study model
Thematic representation of the study model and interdependence of the various components of the study
are presented in Figure 5.1. The study model is presented with colour boundaries; themes are labelled
in black, the initiative factors in blue, the challenges in red and the remedies in orange. These themes
and sub-themes are extensively discussed in the above sections as well as in the results chapter.

5.9 Conclusion
This chapter discussed the results of the study concerning the literature, thereby assessing if the
objectives were achieved. The study model presented in Figure 5.1 demonstrates the components of the
study and summarises the various themes. The study concludes that a multi-dimensional strategy
addressing the various thematic components of the study is needed for the food retail sector to
successfully implement the green practice.

98
 Initiatives Implementation Challenges Remedies
Theme

Revise business strategy and

Sustainability business
Business model Business strategy prioritise sustainability
Lack of responsible unit of
Efficient and economical use of green practice Assigning responsible human
Resource Lack of management support capacity in the organization
water and electricity Sustainable
Resource and rewards structure
utilization and utilisation of resource, recycling Lack of green performance
management Waste control Waste minimization and reuse measurement and evaluation
Managers low relationship Provide regular education and
with the suppliers training to employees and
Regulatory Government rules and regulations managers
Institutional Cost in terms of hiring staffs
initiatives as initiatives and Hygiene and
involvement to separate packaging material
food safety auditing Cost changing business plan Revise systems on supporting
setups and motivating (reward)
Management proactive employees.
challenges
Organizational Lack of training and Increasing human resources
challenges Skill-based education capacity to assist green
challenges Limited number of human customers
Managerial support and being role model resources (both skill and
Human resource recruitment strategy to promote green number
Organizational Narrow gaps on attitude and
practices, Employee development Different attitudes and perception among managers
initiatives development and
programme, Reward and measuring and perceptions of store through trainings and education
managerial attributes employee and managers
evaluation
Supplier-related Teaching customers, promoting
Suppliers’ challenges Suppliers improve packaging material,
green products, clear description
Shortage of supplies of of product speciality on the
involvement suppliers provided with training, suppliers green product, package
Suppliers’ initiates comply with quality control rules, suppliers Lack of suppliers’
meet quality standards of the store involvement
Senior managers should train
managers and open the door for
Social concern
lower managers to create
Social corporate investment
Socio economic Customers’ Attitude and relationship with their suppliers
influence Customer-related challenges predetermined perception
High price expectation by Suppliers trust to provide quality
customers standards
Social expectations Customer loyalty
Customer choice

Figure 5.1 Thematic representation of the study model and interdependence of the various components of the study. Source: Own compilation
99
CHAPTER SIX: CONCLUSIONS AND RECOMMENDATIONS

6.1 Introduction
This chapter presents the conclusions and recommendations of the study. The conclusions section will
provide conclusive summary notes based on each objective. The recommendation will illustrate
possible interventions based on the findings.

6.2 Conclusions
The main objectives of the study were to analyse factors influencing green practices in the food retail
sector and to identify the level of green practice in the food retail sector. The literature review explored
the theoretical aspects of the topic of the study to address the research objectives. It provided the basic
understanding and knowledge required to explain and discuss the findings in line with the international
literature.

OBJECTIVE ONE: TO ANALYSE FACTORS INFLUENCING GREEN PRACTICES IN THE

FOOD RETAIL SECTOR

The study identified different initiative factors that affect food retail sectors’ implementation of green
practices. The business model, organizational initiatives, suppliers’ initiatives, socio-economy
initiatives and institutional involvement were identified as initiative factors. These factors are also part
of the themes of the study and constitute the key components in understanding the modes of operation
of the various retail stores. Socio-economic initiatives like social consciousness; competition; customer
demands and Institutional involvement; government environmental regulation; hygiene and food safety
auditing, as well as cost-saving, were identified as a common driving factor of the food retail sector in
implementing the green practice.

OBJECTIVE TWO: TO IDENTIFY THE LEVEL OF GREEN PRACTICE IN THE FOOD

RETAIL SECTOR

Green practices implementation in the food retail sector is categorized as resource management and
socio-economic considerations.

The green practices initiatives identified motivate the management of the food retail sector to adopt and
implement green activities. All the stores did cost saving through resource utilization and waste control.
The stores also participated in social corporate investment to develop awareness in the society.

The study identified organizational challenges, supplier-related challenges and socio-economic

challenges (customer-related challenges) that hinder the adoption of green practices in the stores. The
cost was identified as a challenge in building basic sustainability initiatives or to change setups of the
ordinary business activities into green activities. Lack of education and training were the main drawback

100
in some of the stores. Lack of suppliers involvement; like shortage in green product supplies, no
providing training and lack of taking initiatives in adopting green practices. The food retailers also kept
their ordinary (non-selective) customers’ loyalty to prioritize profit maximization; this forced them to
focus on keeping the existing customers and increase sales so that their profit will be maximized. This
hindered the retailers from investing in environmental issues in their business systems.

The study revealed that managers and employees have enough understanding of green and green
practices, and they had largely positive perceptions. In some of the stores, there were separate green
performance measurements and evaluations by the responsible unit at division and regional level. The
scorecard measures performances the efficient implementation of the green practice. The managers had
a clear working relationship with the suppliers. There were procurement standards set by the sector. In
some of the stores, however, there were limited education and training regarding green and green
practices. As a result, there were lower levels of understanding about green practices by the managers
and employees. There were no separate performance measurement and evaluation on the sustainable
performance and low rewarding system in the stores. The managers had limited information on the
sources of their products and low relationship with their suppliers.

6.3 Recommendations
The recommendations will outline important considerations to alleviate the challenges that the food
retail stores faced. Providing education and training by the management of the sector were suggested
as basic needs to change the perception and understanding of the employees. Lack of education and
training about green practices was one of the main challenges faced by the sector especially in-store E,
F, G and H. To educate and train the staff and managers of the sector, the management should have a
plan. These could be done with third-party environmental management training companies.
Alternatively, the sector should hire experts to give regular training and education to a member of the
stores.

Rewarding or incentive systems also recommended as an encouragement tool to increase the initiatives
of the employees and managers towards green practices. The very low rewards in Stores E, F, G and H
showed negative effects on motivation and implementation of green practices in the retail store.
Therefore, the head management planning centre should consider introducing an incentive in the system
to encourage staff.

Though customers’ awareness or social consciousness was one of the initiatives of green practices in
the food retail sector, teaching customers about the speciality of green products can elevate the numbers
of customers. The food retailer should promote the products and clearly describe its differentiation on
the label of the product. Teaching the importance of green products to health and the environment
through mass media, community group, school, workplace and common areas could increase
understanding and perception of societies.

101
Based on the findings, it was understood that the food retailers (E, F, G and H) managers had limited
information on the procurement and relationship with their suppliers. Therefore, the upper management
position should open the door for the lower managers to know who their suppliers are, the standards of
their products to purchase and send them to visit how the process is done to produce their products.
Relationship with supplier creates opportunities to identify differences amongst the suppliers, the
quality of the products if the suppliers are abided by the environmental protection protocols or not and
their concern about the wellbeing of the society and environment. Based on that, the relationship enables
managers to select environmentally concerned suppliers, become more confident to explain the types
of products they have in store and its benefits to the customers, and they may get sustainability training
from suppliers.

Management supports employees initiatives can prioritise the focus of the employees on the particular
aims. The food retailers’ management involvement in the green performance of proactive employees
has influential power on other staff. Therefore, the managers should consider positive initiatives they
get from employees.

Lack of unit responsible for green practices hinders the adoption of green practices in food retail stores.
Assigning responsible human capacity in the organization structure of the sector or having a separate
unit in the stores has advantages to monitor, measure and evaluate green practices performances
separately and identify the benefit on the success of the stores. Like any other units or departments, the
unit provides reports to the higher management bodies for planning and budgeting. Therefore, the
strategy and planning of the food retail sector should consider assigning responsible unit on the green
practice implementation. Creating the structure helps to create a commitment to control and implement
green practices through up and down the flow of information.

Additionally, the government should play a role in adopting green practices in the food retail sector.
The government involvement is essential to promote environmentally friendly practices by subsiding
food retails to perform green practices, sending environmental management experts to teach and train
key managers, and minimizing tax rate to motivated food retailers. These contributions should be
accompanied by monitoring and assessing of the performances. Therefore, by considering the above
recommendations, the food retail sector could overcome their challenges and improve their green
practices' performance.

6.4 Limitations of the study

Although the results of the study provide insights on the subject investigated, the relatively small sample
size and the sampling technique used was dependent on the availability and willingness of employees
and managers. The data may, therefore, not be generalizable to the food retail sector at large. The study
also focussed on a limited geographic area.

102
6.5 Recommendations for future research
Customer demand for green products is increasing. Therefore, the food retail sector should prepare to
shift their business practices to sustainable business activities geared towards the production of green
products, thereby embracing green practices. Thus, future studies should identify other detailed factors
regarding green practices in food retail, as well as ways in which these factors may influence food
retailers to implement green practices. Furthermore, this study identified and discussed the various
challenges in the adoption and implementation of green practices amongst South African food retailers.
Since the importance of green practices has a national imperative, it is necessary to study this subject
in various non-food sectors simultaneously. This should enable the documentation of current knowledge
and the identification of other challenges so that a national strategy that covers all sectors can be
developed.

103
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APPENDIX 1: ETHICAL CLEARANCE APPROVAL

115
APPENDIX 2: EDITOR’S LETTER

116
Ms AM Schultz
PO Box 15855
Sinoville
0129

14 May 2019
University of KwaZulu-Natal

Dear Sir/Madam

Dissertation: Factors influencing green practices amongst South African food retailers –
Yodit Fisseha Ghebrehiwet

This letter serves to confirm that I have language-edited the dissertation, up to and including
Chapter Two and also Chapter Six, as per prior arrangement.

Yours sincerely

Aretha Schultz Language Editor

117
APPENDIX 3: RESEARCH INSTRUMENTS

UNIVERSITY OF KWAZULU-NATAL
School of Management, IT and Governance
Dear Respondent,
Research Project
Researcher: Yodit F. Ghebrehiwet, Telephone number: 0027844367612/0742960908, Email:
[email protected]
Supervisor: Nigel Chiweshe Telephone number: 033 260 5355, Email: [email protected]
Research Office: Humanities & Social Sciences Research Ethics Administration, Govan Mbeki
Building, Westville Campus, Tel: + 27 (0)31 260 8350, Email: [email protected]
I, Yodit F. Ghebrehiwet, am a Masters in commerce Management student in the School of Management,
IT and Governance at the University of KwaZulu-Natal. You are invited to participate in a research
project entitled FACTORS INFLUENCING GREEN PRACTICES AMONG SOUTH AFRICAN
FOOD RETAILERS
The aim of this study is to: to study the driving factors of green practices and the extent of green
practices in the food retail store.
Your participation in this project is voluntary. You may refuse to participate or withdraw from the
project at any time with no negative consequence. There will be no monetary gain from participating in
this research project. Confidentiality and anonymity of records will be maintained by the researcher and
School of Management, IT and Governance, UKZN. All collected data will be used solely for research
purposes and will be destroyed after 5 years.
This study has been ethically reviewed and approved by the UKZN Humanities and Social Sciences
Research Ethics Committee (approval number HSS/2232/017M).
The interview should take about one hour and fifteen minutes to complete. Thank you for your time.
Sincerely
Researcher's signature___________________________________ Date_________________
Yodit F. Ghebrehiwet

118
 UNIVERSITY OF KWAZULU-NATAL
School of Management, IT and Governance
Research Project
Researcher: Yodit F. Ghebrehiwet, Telephone number: 0027844367612, Email:
[email protected]
Supervisor: Nigel Chiweshe, Telephone number: 033 260 5355, Email: [email protected]
Research Office: Humanities & Social Sciences Research Ethics Administration, Govan Mbeki
Building, Westville Campus, Tel: + 27 (0)31 260 8350, Email: [email protected]

CONSENT

I_________________________________________________________(full names of participant)

hereby confirm that I understand the contents of this document and the nature of the research project,
and I consent to participating in the research project. I understand that I am at liberty to withdraw from
the project at any time, should I so desire.
Additional consent, where applicable

I hereby provide consent to:

___________________ ___________________
Signature of Participant Date

119
INTERVIEW QUESTIONS

General understanding
1. What is your general understanding of green and green practices?
2. What is your perception of green and green practice?
3. What are some of the green practices you implement in the sector?
4. What are the initiating factors of green practices in the sector?
Human resource development
5. What is your recruitment strategy to promote green thinking in your sector? For instance the
type of employee you hire? Are they environmentally-oriented?
6. How do you enhance your employees’ understanding of green practices?
7. What are your initiatives to create informal communication regarding green practices with the
employees?
8. What are your initiatives to be a role model in performing green practices?
9. How do you reward employees undertaking green practice?
10. Is there a responsible body in the organizational structure for green practices?
Green practice Performance Evaluation
11. How do you measure your green performance?
12. Do you have a green practice performance evaluation system?
13. What are the challenges do you face to imbed or implement green practices in your sector? For
instance, perception and attitude, know-how, cost, customers demand.
14. How do you accommodate/cater to customers demand on green products in your business
strategy?
Relationship with suppliers
15. What is your procurement policy regarding green products purchasing?
16. What is your principle/policy with your suppliers regarding green practices?
17. Are your suppliers abiding by the international environmental protection quality control? Like
ISO14001
18. Do your suppliers cater for your green practice initiatives? Do they provide support systems to
promote green practices in the store, eg? Edu/training, meeting
Future
1. What is your future plan regarding green practices? Is there any plan in future regarding green
practices?
2. Have you ever thought of going green in the future? (what is the next step)

Thank you very much for your participation.

120
QUESTIONNAIRE

Section A

Personal information
Please mark “X” on your answers

1. What is your gender?

Female Male

2. How old are you?

18-25 26-35 36-45 46-55 55 and above

3. What is your position?

Management Sales Cashier Floor leader Customer service Others

4. How long have you been working in the sector?

Less than a year 1-5years 6-10years 11-15years Greater than 15 years

Section B
Please rank from 5 to 1;
5= Very High 4= High 3= Medium 2= Low 1- Very Low
Please mark X on your answers
General understanding 5 4 3 2 1
Very High Medium Low Very
High Low
1 Your level of understanding about “green”
(environmentally friendly) and Green practices
(environmental friendly practices)
2 Your perception about green (environmentally
friendly) and green practices (environmental
friendly practices) in the sector
3 Your understanding of the effects of green practices
(environmental friendly practices) in the sector

Management Motivation
4 Education/training about environmentally friendly
practices provided by the sector management

121
5 Availability of responsible body (unit) to report
about green practices (environmental friendly
practices)

6 Initiatives of managers and leaders to perform green

practices in the sector

7 Managers and leaders being role model

implementing green practices (environmental
friendly practices) in the sector

8 Your initiatives to perform green practices

(environmental friendly practices) in the sector.
Example: Saving water, electricity or resources

9 Managers and leaders support your initiatives to

perform green (environmentally friendly)
performance

10 Rewards for your green practices (environmental

friendly practices) initiatives by the sector
management

11 Degree of informal interaction regarding green

practices (environmental friendly practices) with
the management of the sector
Challenges
12 Challenges you face implementing green practices
(environmental friendly practices) in the sector
Customers demand for green products
13 Level of customers demand on green products of the
sector example organic products or environmentally
friendly items
Resource consumption efficiency
14 Resources usage capacity of the sector example
water, electricity, and recycling materials

Thank you for your participation

122
APPENDIX 4: QUALITATIVE DATA FREQUENCY DISTRIBUTION CODES

123
APPENDIX 5: DESCRIPTIVE STATISTICS OF THE QUANTITATIVE RESULTS

a. Gender

Frequency Percent Valid Percent Cumulative Percent

Valid Female 65 61.9 61.9 61.9

Male 40 38.1 38.1 100.0

Total 105 100.0 100.0

b. Age
Frequency Percent Valid Percent Cumulative Percent
Valid 18 - 25 14 13.3 13.3 13.3
26 - 35 59 56.2 56.2 69.5
36 - 45 28 26.7 26.7 96.2
46 - 55 3 2.9 2.9 99.0
>55 1 1.0 1.0 100.0
Total 105 100.0 100.0

c. Employment position

Frequency Percent Valid Percent Cumulative Percent

Valid Management 1 1.0 1.0 1.0
Sales 10 9.5 9.5 10.5
Cashier 18 17.1 17.1 27.6
Floor Leader 8 7.6 7.6 35.2
Customer Service 25 23.8 23.8 59.0
Other 43 41.0 41.0 100.0
Total 105 100.0 100.0
d. Work experience
Freque
ncy Percent Valid Percent Cumulative Percent
Valid < 1 year 17 16.2 16.2 16.2
1 - 5 years 48 45.7 45.7 61.9
6 - 10 years 30 28.6 28.6 90.5
11 - 15 years 9 8.6 8.6 99.0
> 15 years 1 1.0 1.0 100.0
Total 105 100.0 100.0

e. Food Retail Sector Visited and Sample Size

124
 Cumulative
Frequency Percent Valid Percent Percent
Valid Store A 9 8.6 8.6 8.6

Store B 8 7.6 7.6 16.2

Store C 9 8.6 8.6 24.8
Store D 7 6.7 6.7 31.4
Store E 7 6.7 6.7 38.1
Store F 7 6.7 6.7 44.8
Store G 49 46.7 46.7 91.4
Store H 9 8.6 8.6 100.0
Total 105 100.0 100.0
f. General understanding

Frequency Percent Valid Percent Cumulative Percent

Valid Very Low 5 4.8 4.8 4.8
Low 25 23.8 23.8 28.6
Medium 43 41.0 41.0 69.5
High 25 23.8 23.8 93.3
Very High 7 6.7 6.7 100.0
Total 105 100.0 100.0
g. Perception
Frequency Percent Valid Percent Cumulative Percent
Valid Low 8 7.6 7.6 7.6
Medium 45 42.9 42.9 50.5
High 38 36.2 36.2 86.7
Very High 14 13.3 13.3 100.0
Total 105 100.0 100.0
h. Understanding the effect of green practice

Frequency Percent Valid Percent Cumulative Percent

Valid Very Low 2 1.9 1.9 1.9
Low 9 8.6 8.6 10.5
Medium 48 45.7 45.7 56.2
High 36 34.3 34.3 90.5
Very High 10 9.5 9.5 100.0
Total 105 100.0 100.0

Management Motivation
i. Education/training in environmentally friendly practices provides by sector management.

125
 Frequency Percent Valid Percent Cumulative Percent
Valid Very Low 21 20.0 20.0 20.0
Low 32 30.5 30.5 50.5
Medium 25 23.8 23.8 74.3
High 16 15.2 15.2 89.5
Very High 11 10.5 10.5 100.0
Total 105 100.0 100.0

j. Availability of responsible body (unit) to report about green practices (environmental

friendly practices).
Frequency Percent Valid Percent Cumulative Percent
Valid Very Low 6 5.7 5.7 5.7
Low 35 33.3 33.3 39.0
Medium 38 36.2 36.2 75.2
High 19 18.1 18.1 93.3
Very High 7 6.7 6.7 100.0
Total 105 100.0 100.0

k. Initiatives of managers and leaders to perform green practices in the sector.

Frequency Percent Valid Percent Cumulative Percent
Valid Very Low 5 4.8 4.8 4.8
Low 22 21.0 21.0 25.7
Medium 37 35.2 35.2 61.0
High 33 31.4 31.4 92.4
Very High 8 7.6 7.6 100.0
Total 105 100.0 100.0

l. Managers and leaders being role model implementing green practices (environmental friendly
practices) in the sector.
Frequency Percent Valid Percent Cumulative Percent
Valid Very Low 6 5.7 5.7 5.7
Low 24 22.9 22.9 28.6
Medium 36 34.3 34.3 62.9
High 26 24.8 24.8 87.6
Very High 13 12.4 12.4 100.0
Total 105 100.0 100.0

m. Your initiatives to perform green practices (environmental friendly practices) in the sector.
Example: Saving water, electricity or resources
Frequency Percent Valid Percent Cumulative Percent
Valid Very Low 2 1.9 1.9 1.9

126
 Low 17 16.2 16.2 18.1
Medium 41 39.0 39.0 57.1
High 27 25.7 25.7 82.9
Very High 18 17.1 17.1 100.0
Total 105 100.0 100.0

n. Managers support to your initiatives to perform green (environmental friendly) performance.

Frequency Percent Valid Percent Cumulative Percent
Valid Very Low 4 3.8 3.8 3.8
Low 29 27.6 27.9 31.7
Medium 31 29.5 29.8 61.5
High 26 24.8 25.0 86.5
Very High 14 13.3 13.5 100.0
Total 104 99.0 100.0
Missing System 1 1.0
Total 105 100.0
o. Rewards for green practices (environmental friendly practices) initiatives by the sector
management.
Frequency Percent Valid Percent Cumulative Percent
Valid Very Low 41 39.0 39.0 39.0

Low 19 18.1 18.1 57.1

Medium 20 19.0 19.0 76.2
High 14 13.3 13.3 89.5
Very High 11 10.5 10.5 100.0
Total 105 100.0 100.0

p. Degree of informal interaction regarding green practices (environmental friendly practices)

with the management of the sector.

Frequency Percent Valid Percent Cumulative Percent

Valid Very Low 8 7.6 7.6 7.6

Low 30 28.6 28.6 36.2

Medium 42 40.0 40.0 76.2
High 20 19.0 19.0 95.2
Very High 5 4.8 4.8 100.0
Total 105 100.0 100.0

q. Challenges faced implementing green practices in the sector.

Frequency Percent Valid Percent Cumulative Percent
Valid Very Low 1 1.0 1.0 1.0
Low 29 27.6 27.6 28.6

127
 Medium 34 32.4 32.4 61.0
High 37 35.2 35.2 96.2
Very High 4 3.8 3.8 100.0
Total 105 100.0 100.0

r. Customers demand for green products

Frequency Percent Valid Percent Cumulative Percent
Valid Very Low 2 1.9 1.9 1.9
Low 19 18.1 18.1 20.0
Medium 21 20.0 20.0 40.0
High 40 38.1 38.1 78.1
Very High 23 21.9 21.9 100.0
Total 105 100.0 100.0

s. Resource consumption
Frequency Percent Valid Percent Cumulative Percent
Valid Very Low 1 1.0 1.0 1.0
Low 8 7.6 7.6 8.6
Medium 40 38.1 38.1 46.7
High 36 34.3 34.3 81.0
Very High 20 19.0 19.0 100.0
Total 105 100.0 100.0

128
APPENDIX 6: DESCRIPTIVE STATISTICS FOR THE INDIVIDUAL STORE

2a: Store A
Case Processing Summary
Marginal
N Percentage
Store A Store A 9 100.0%
Gender Female 5 55.6%
Male 4 44.4%
Age Categories 18 - 25 2 22.2%
26 - 35 5 55.6%
36 - 45 2 22.2%
Position Sales 3 33.3%
Cashier 4 44.4%
Floor Leader 1 11.1%
Customer Service 1 11.1%
Working Experience < 1 year 3 33.3%
1 - 5 years 3 33.3%
6 - 10 years 1 11.1%
11 - 15 years 1 11.1%
> 15 years 1 11.1%
Level of Understanding Low 2 22.2%
Regarding Environmental Medium 2 22.2%
Friendly Practices High 4 44.4%
Very High 1 11.1%
Perception Regarding Low 1 11.1%
Environmental Friendly Medium 2 22.2%
Practices High 6 66.7%
Effects of Environmental Low 1 11.1%
Friendly Practices Medium 3 33.3%
High 3 33.3%
Very High 2 22.2%
Education & Training Medium 5 55.6%
about Environmental High 2 22.2%
Friendly Practices Very High 2 22.2%
Responsible body to Low 2 22.2%
report about Medium 3 33.3%
Environmental Friendly High 2 22.2%
Practices Very High 2 22.2%
Initiative of managers to Medium 3 33.3%
perform Green Practices High 5 55.6%

129
 Very High 1 11.1%
Managers being role Medium 5 55.6%
models in implementing High 2 22.2%
Green Practices Very High 2 22.2%
Your initiatives to Medium 1 11.1%
perform Green Practices High 5 55.6%
Very High 3 33.3%
Managers support to your Medium 4 44.4%
Green Support High 2 22.2%
Very High 3 33.3%
Rewards to your Green Medium 4 44.4%
Initiatives High 3 33.3%
Very High 2 22.2%
Degree of informal Low 2 22.2%
interaction regarding Medium 4 44.4%
Green Practices High 3 33.3%
Challenges Faced Low 2 22.2%
Medium 1 11.1%
High 6 66.7%
Customer Demand Low 1 11.1%
Medium 2 22.2%
High 4 44.4%
Very High 2 22.2%
Resource Consumption Medium 2 22.2%
High 4 44.4%
Very High 3 33.3%
Valid 9 100.0%
Missing 96
Total 105

2b: Store B

Case Processing Summary

Marginal
N Percentage
Store B Store B 8 100.0%
Gender Female 4 50.0%
Male 4 50.0%
Age Categories 18 - 25 1 12.5%
26 - 35 4 50.0%
36 - 45 3 37.5%

130
Position Sales 1 12.5%
Cashier 1 12.5%
Floor Leader 2 25.0%
Customer Service 1 12.5%
Other 3 37.5%
Working Experience < 1 year 2 25.0%
1 - 5 years 4 50.0%
6 - 10 years 2 25.0%
Level of Understanding Medium 2 25.0%
Regarding Environmental High 4 50.0%
Friendly Practices Very High 2 25.0%
Perception Regarding Medium 1 12.5%
Environmental Friendly High 4 50.0%
Practices Very High 3 37.5%
Effects of Environmental Medium 3 37.5%
Friendly Practices High 2 25.0%
Very High 3 37.5%
Education & Training Very Low 1 12.5%
about Environmental Low 1 12.5%
Friendly Practices High 3 37.5%
Very High 3 37.5%
Responsible body to Low 1 12.5%
report about Medium 2 25.0%
Environmental Friendly High 2 25.0%
Practices Very High 3 37.5%
Initiative of managers to Low 1 12.5%
perform Green Practices Medium 3 37.5%
High 2 25.0%
Very High 2 25.0%
Managers being role Low 2 25.0%
models in implementing Medium 2 25.0%
Green Practices Very High 4 50.0%
Your initiatives to Low 1 12.5%
perform Green Practices Medium 4 50.0%
Very High 3 37.5%
Managers support to your Very Low 1 12.5%
Green Support Low 1 12.5%
Medium 2 25.0%
High 2 25.0%
Very High 2 25.0%

131
Rewards to your Green Very Low 1 12.5%
Initiatives Low 1 12.5%
Medium 3 37.5%
High 1 12.5%
Very High 2 25.0%
Degree of informal Low 2 25.0%
interaction regarding Medium 2 25.0%
Green Practices High 3 37.5%
Very High 1 12.5%
Challenges Faced Very Low 1 12.5%
Low 1 12.5%
Medium 5 62.5%
High 1 12.5%
Customer Demand Medium 1 12.5%
High 2 25.0%
Very High 5 62.5%
Resource Consumption Medium 1 12.5%
High 4 50.0%
Very High 3 37.5%
Valid 8 100.0%
Missing 97
Total 105

2c: Store C

Case Processing Summary

Marginal
N Percentage
Store C Store C 9 100.0%
Gender Female 6 66.7%
Male 3 33.3%
Age Categories 26 - 35 6 66.7%
36 - 45 2 22.2%
>55 1 11.1%
Position Cashier 4 44.4%
Floor Leader 1 11.1%
Customer Service 4 44.4%
Working Experience < 1 year 1 11.1%
1 - 5 years 6 66.7%
6 - 10 years 2 22.2%

132
Level of Understanding Medium 5 55.6%
Regarding Environmental High 3 33.3%
Friendly Practices Very High 1 11.1%
Perception Regarding Medium 3 33.3%
Environmental Friendly High 4 44.4%
Practices Very High 2 22.2%
Effects of Environmental Medium 4 44.4%
Friendly Practices High 3 33.3%
Very High 2 22.2%
Education & Training Low 2 22.2%
about Environmental Medium 4 44.4%
Friendly Practices High 1 11.1%
Very High 2 22.2%
Responsible body to Low 1 11.1%
report about Medium 5 55.6%
Environmental Friendly High 3 33.3%
Practices
Initiative of managers to Medium 3 33.3%
perform Green Practices High 3 33.3%
Very High 3 33.3%
Managers being role Low 1 11.1%
models in implementing Medium 2 22.2%
Green Practices High 3 33.3%
Very High 3 33.3%
Your initiatives to Medium 2 22.2%
perform Green Practices High 2 22.2%
Very High 5 55.6%
Managers support to your Very Low 1 11.1%
Green Support Medium 3 33.3%
High 2 22.2%
Very High 3 33.3%
Rewards to your Green Very Low 1 11.1%
Initiatives Low 1 11.1%
Medium 3 33.3%
High 1 11.1%
Very High 3 33.3%
Degree of informal Very Low 1 11.1%
interaction regarding Medium 4 44.4%
Green Practices High 2 22.2%
Very High 2 22.2%
Challenges Faced Low 1 11.1%

133
 Medium 4 44.4%
High 3 33.3%
Very High 1 11.1%
Customer Demand Low 1 11.1%
Medium 1 11.1%
High 3 33.3%
Very High 4 44.4%
Resource Consumption Very Low 1 11.1%
Medium 1 11.1%
High 3 33.3%
Very High 4 44.4%
Valid 9 100.0%
Missing 96
Total 105

2d: Store D
Case Processing Summary
Marginal
N Percentage
Store D Store D 7 100.0%
Gender Female 6 85.7%
Male 1 14.3%
Age Categories 26 - 35 6 85.7%
36 - 45 1 14.3%
Position Sales 1 14.3%
Cashier 3 42.9%
Floor Leader 2 28.6%
Other 1 14.3%
Working Experience < 1 year 1 14.3%
1 - 5 years 2 28.6%
6 - 10 years 3 42.9%
11 - 15 years 1 14.3%
Level of Understanding Medium 2 28.6%
Regarding Environmental High 4 57.1%
Friendly Practices Very High 1 14.3%
Perception Regarding Medium 3 42.9%
Environmental Friendly High 2 28.6%
Practices Very High 2 28.6%
Effects of Environmental Low 1 14.3%
Friendly Practices Medium 3 42.9%
High 2 28.6%

134
 Very High 1 14.3%
Education & Training Low 1 14.3%
about Environmental Medium 3 42.9%
Friendly Practices High 2 28.6%
Very High 1 14.3%
Responsible body to Very Low 1 14.3%
report about Medium 3 42.9%
Environmental Friendly High 3 42.9%
Practices
Initiative of managers to Low 2 28.6%
perform Green Practices Medium 1 14.3%
High 4 57.1%
Managers being role Medium 1 14.3%
models in implementing High 6 85.7%
Green Practices
Your initiatives to High 4 57.1%
perform Green Practices Very High 3 42.9%
Managers support to your Medium 3 42.9%
Green Support High 3 42.9%
Very High 1 14.3%
Rewards to your Green Low 1 14.3%
Initiatives Medium 2 28.6%
High 3 42.9%
Very High 1 14.3%
Degree of informal Medium 5 71.4%
interaction regarding High 2 28.6%
Green Practices
Challenges Faced Low 2 28.6%
Medium 3 42.9%
High 2 28.6%
Customer Demand Low 1 14.3%
High 3 42.9%
Very High 3 42.9%
Resource Consumption Medium 1 14.3%
High 3 42.9%
Very High 3 42.9%
Valid 7 100.0%
Missing 98
Total 105

135
2e: Store E

Case Processing Summary

Marginal
N Percentage
Store E Store E 7 100.0%
Gender Female 3 42.9%
Male 4 57.1%
Age Categories 18 - 25 2 28.6%
26 - 35 3 42.9%
36 - 45 1 14.3%
46 - 55 1 14.3%
Position Customer Service 5 71.4%
Other 2 28.6%
Working Experience 1 - 5 years 5 71.4%
6 - 10 years 1 14.3%
11 - 15 years 1 14.3%
Level of Understanding Very Low 1 14.3%
Regarding Environmental Low 2 28.6%
Friendly Practices Medium 3 42.9%
Very High 1 14.3%
Perception Regarding Medium 4 57.1%
Environmental Friendly High 2 28.6%
Practices Very High 1 14.3%
Effects of Environmental Medium 2 28.6%
Friendly Practices High 5 71.4%
Education & Training Very Low 4 57.1%
about Environmental Low 3 42.9%
Friendly Practices
Responsible body to Very Low 1 14.3%
report about Low 4 57.1%
Environmental Friendly Medium 2 28.6%
Practices
Initiative of managers to Very Low 1 14.3%
perform Green Practices Low 2 28.6%
Medium 3 42.9%
High 1 14.3%
Managers being role Very Low 1 14.3%
models in implementing Low 2 28.6%
Green Practices Medium 3 42.9%
High 1 14.3%

136
Your initiatives to Low 4 57.1%
perform Green Practices Medium 3 42.9%
Managers support to your Very Low 1 14.3%
Green Support Low 4 57.1%
Medium 2 28.6%
Rewards to your Green Very Low 5 71.4%
Initiatives Low 1 14.3%
Very High 1 14.3%
Degree of informal Low 5 71.4%
interaction regarding Medium 2 28.6%
Green Practices
Challenges Faced Low 2 28.6%
High 4 57.1%
Very High 1 14.3%
Customer Demand Very Low 1 14.3%
Low 3 42.9%
Medium 1 14.3%
High 1 14.3%
Very High 1 14.3%
Resource Consumption Low 2 28.6%
Medium 2 28.6%
High 3 42.9%
Valid 7 100.0%
Missing 98
Total 105

2f: Store F

Case Processing Summary

Marginal
N Percentage
Store F Store F 7 100.0%
Gender Female 5 71.4%
Male 2 28.6%
Age Categories 26 - 35 5 71.4%
36 - 45 2 28.6%
Position Sales 1 14.3%
Customer Service 3 42.9%
Other 3 42.9%
Working Experience < 1 year 2 28.6%

137
 1 - 5 years 2 28.6%
6 - 10 years 3 42.9%
Level of Understanding Low 4 57.1%
Regarding Environmental Medium 3 42.9%
Friendly Practices
Perception Regarding Medium 7 100.0%
Environmental Friendly
Practices
Effects of Environmental Medium 5 71.4%
Friendly Practices High 2 28.6%
Education & Training Very Low 3 42.9%
about Environmental Low 3 42.9%
Friendly Practices High 1 14.3%
Responsible body to Very Low 1 14.3%
report about Low 5 71.4%
Environmental Friendly Medium 1 14.3%
Practices
Initiative of managers to Very Low 1 14.3%
perform Green Practices Low 3 42.9%
Medium 3 42.9%
Managers being role Very Low 2 28.6%
models in implementing Low 2 28.6%
Green Practices Medium 2 28.6%
High 1 14.3%
Your initiatives to Low 1 14.3%
perform Green Practices Medium 6 85.7%
Managers support to your Very Low 1 14.3%
Green Support Low 4 57.1%
Medium 1 14.3%
High 1 14.3%
Rewards to your Green Very Low 6 85.7%
Initiatives Low 1 14.3%
Degree of informal Very Low 2 28.6%
interaction regarding Low 2 28.6%
Green Practices Medium 3 42.9%
Challenges Faced Low 2 28.6%
High 4 57.1%
Very High 1 14.3%
Customer Demand Very Low 1 14.3%
Low 3 42.9%
Medium 1 14.3%

138
 High 1 14.3%
Very High 1 14.3%
Resource Consumption Low 2 28.6%
Medium 2 28.6%
High 3 42.9%
Valid 7 100.0%
Missing 98
Total 105

2g: Store G

Case Processing Summary

Marginal
N Percentage
Store G Store G 48 100.0%
Gender Female 30 62.5%
Male 18 37.5%
Age Categories 18 - 25 7 14.6%
26 - 35 24 50.0%
36 - 45 15 31.3%
46 - 55 2 4.2%
Position Management 1 2.1%
Sales 4 8.3%
Cashier 5 10.4%
Floor Leader 2 4.2%
Customer Service 8 16.7%
Other 28 58.3%
Working Experience < 1 year 6 12.5%
1 - 5 years 22 45.8%
6 - 10 years 15 31.3%
11 - 15 years 5 10.4%
Level of Understanding Very Low 4 8.3%
Regarding Environmental Low 17 35.4%
Friendly Practices Medium 17 35.4%
High 9 18.8%
Very High 1 2.1%
Perception Regarding Low 7 14.6%
Environmental Friendly Medium 21 43.8%
Practices High 15 31.3%
Very High 5 10.4%

139
Effects of Environmental Very Low 2 4.2%
Friendly Practices Low 6 12.5%
Medium 27 56.3%
High 12 25.0%
Very High 1 2.1%
Education & Training Very Low 11 22.9%
about Environmental Low 19 39.6%
Friendly Practices Medium 11 22.9%
High 5 10.4%
Very High 2 4.2%
Responsible body to Very Low 2 4.2%
report about Low 19 39.6%
Environmental Friendly Medium 18 37.5%
Practices High 8 16.7%
Very High 1 2.1%
Initiative of managers to Very Low 3 6.3%
perform Green Practices Low 13 27.1%
Medium 17 35.4%
High 13 27.1%
Very High 2 4.2%
Managers being role Very Low 3 6.3%
models in implementing Low 16 33.3%
Green Practices Medium 17 35.4%
High 9 18.8%
Very High 3 6.3%
Your initiatives to Very Low 2 4.2%
perform Green Practices Low 10 20.8%
Medium 20 41.7%
High 14 29.2%
Very High 2 4.2%
Managers support to your Low 19 39.6%
Green Support Medium 14 29.2%
High 12 25.0%
Very High 3 6.3%
Rewards to your Green Very Low 22 45.8%
Initiatives Low 14 29.2%
Medium 6 12.5%
High 4 8.3%
Very High 2 4.2%
Very Low 3 6.3%

140
 Low 19 39.6%
Degree of informal
Medium 16 33.3%
interaction regarding
High 9 18.8%
Green Practices
Very High 1 2.1%
Challenges Faced Low 15 31.3%
Medium 17 35.4%
High 15 31.3%
Very High 1 2.1%
Customer Demand Low 8 16.7%
Medium 11 22.9%
High 22 45.8%
Very High 7 14.6%
Resource Consumption Low 3 6.3%
Medium 23 47.9%
High 15 31.3%
Very High 7 14.6%
Valid 48 100.0%
Missing 57
Total 105

2h: Store H

Case Processing Summary

Marginal
N Percentage
Store H Store H 9 100.0%
Gender Female 5 55.6%
Male 4 44.4%
Age Categories 18 - 25 2 22.2%
26 - 35 5 55.6%
36 - 45 2 22.2%
Position Cashier 1 11.1%
Customer Service 3 33.3%
Other 5 55.6%
Working Experience < 1 year 1 11.1%
1 - 5 years 4 44.4%
6 - 10 years 3 33.3%
11 - 15 years 1 11.1%

141
Level of Understanding Medium 9 100.0%
Regarding Environmental
Friendly Practices
Perception Regarding Medium 4 44.4%
Environmental Friendly High 5 55.6%
Practices
Effects of Environmental Low 1 11.1%
Friendly Practices Medium 1 11.1%
High 6 66.7%
Very High 1 11.1%
Education & Training Very Low 2 22.2%
about Environmental Low 3 33.3%
Friendly Practices Medium 2 22.2%
High 2 22.2%
Responsible body to Very Low 1 11.1%
report about Low 3 33.3%
Environmental Friendly Medium 3 33.3%
Practices High 1 11.1%
Very High 1 11.1%
Initiative of managers to Low 1 11.1%
perform Green Practices Medium 3 33.3%
High 5 55.6%
Managers being role Low 1 11.1%
models in implementing Medium 3 33.3%
Green Practices High 4 44.4%
Very High 1 11.1%
Your initiatives to Low 1 11.1%
perform Green Practices Medium 4 44.4%
High 2 22.2%
Very High 2 22.2%
Managers support to your Low 1 11.1%
Green Support Medium 2 22.2%
High 4 44.4%
Very High 2 22.2%
Rewards to your Green Very Low 5 55.6%
Initiatives Medium 2 22.2%
High 2 22.2%
Degree of informal Very Low 2 22.2%
interaction regarding Medium 5 55.6%
Green Practices High 1 11.1%
Very High 1 11.1%

142
Challenges Faced Low 3 33.3%
Medium 4 44.4%
High 2 22.2%
Customer Demand Low 2 22.2%
Medium 3 33.3%
High 4 44.4%
Resource Consumption Low 1 11.1%
Medium 7 77.8%
High 1 11.1%
Valid 9 100.0%
Missing 96
Total 105

143
APPENDIX 7: UNIVARIATE REGRESSION ANALYSIS

Parameter Estimates
Your initiatives to perform Green 95% Confidence Interval for Exp(B)
Practicesa B Std. Error Wald df Sig. Exp(B) Lower Bound Upper Bound
Very Intercept -21.202 8922.064 .000 1 .998
Low [Rewards to your Green 20.509 8922.064 .000 1 .998 806990940 .000 .b
Initiatives=1] .200
[Rewards to your Green 20.509 8922.064 .000 1 .998 806990940 .000 .b
Initiatives=2] .200
[Rewards to your Green 1.887 12692.304 .000 1 1.000 6.602 .000 .b
Initiatives=3]
[Rewards to your Green 1.049 .000 . 1 . 2.855 2.855 2.855
Initiatives=4]
[Rewards to your Green 0c . . 0 . . . .
Initiatives=5]
Low Intercept -1.792 1.080 2.752 1 .097
[Rewards to your Green 3.738 1.318 8.038 1 .005 42.000 3.170 556.476
Initiatives=1]
[Rewards to your Green 1.099 1.633 .453 1 .501 3.000 .122 73.642
Initiatives=2]
[Rewards to your Green -15.383 3096.324 .000 1 .996 2.086E-7 .000 .b
Initiatives=3]
[Rewards to your Green .182 1.538 .014 1 .906 1.200 .059 24.472
Initiatives=4]

144
 [Rewards to your Green 0c . . 0 . . . .
Initiatives=5]
Mediu Intercept -1.099 .816 1.810 1 .178
m [Rewards to your Green 3.350 1.104 9.204 1 .002 28.500 3.273 248.175
Initiatives=1]
[Rewards to your Green 2.708 1.125 5.790 1 .016 15.000 1.652 136.172
Initiatives=2]
[Rewards to your Green 1.946 1.069 3.313 1 .069 7.000 .861 56.895
Initiatives=3]
[Rewards to your Green .588 1.095 .288 1 .592 1.800 .210 15.407
Initiatives=4]
[Rewards to your Green 0c . . 0 . . . .
Initiatives=5]
High Intercept -1.099 .816 1.810 1 .178
[Rewards to your Green 2.015 1.169 2.971 1 .085 7.500 .759 74.157
Initiatives=1]
[Rewards to your Green 2.015 1.169 2.971 1 .085 7.500 .759 74.157
Initiatives=2]
[Rewards to your Green 2.303 1.049 4.820 1 .028 10.000 1.280 78.117
Initiatives=3]
[Rewards to your Green 1.099 1.033 1.132 1 .287 3.000 .396 22.711
Initiatives=4]
[Rewards to your Green 0c . . 0 . . . .
Initiatives=5]
a. The reference category is: Very High.
b. Floating point overflow occurred while computing this statistic. Its value is therefore set to system missing.
c. This parameter is set to zero because it is redundant.

145
 Parameter Estimates
95% Confidence Interval for Exp(B)
a
Your initiatives to perform Green Practices B Std. Error Wald df Sig. Exp(B) Lower Bound Upper Bound
Very Intercept -6.761 13.165 .264 1 .608
Low [Responsible body to report about 13.399 3123.916 .000 1 .997 659101.508 .000 .b
Environmental Friendly
Practices=1]
[Responsible body to report about 3.839 13.487 .081 1 .776 46.484 1.538E-10 14047456720000.000
Environmental Friendly
Practices=2]
[Responsible body to report about 4.996 13.210 .143 1 .705 147.777 8.418E-10 25943132820000.000
Environmental Friendly
Practices=3]
[Responsible body to report about 2.513 13.702 .034 1 .854 12.343 2.681E-11 5681816333000.000
Environmental Friendly
Practices=4]
[Responsible body to report about 0c . . 0 . . . .
Environmental Friendly
Practices=5]
Low Intercept -1.495 1.046 2.042 1 .153
[Responsible body to report about 25.032 4.070 37.818 1 .000 74330594720. 25491648.690 216739112500000.00
Environmental Friendly 000 0
Practices=1]

146
 [Responsible body to report about 3.248 1.268 6.559 1 .010 25.748 2.143 309.330
Environmental Friendly
Practices=2]
[Responsible body to report about .349 1.344 .068 1 .795 1.418 .102 19.773
Environmental Friendly
Practices=3]
[Responsible body to report about .566 1.346 .177 1 .674 1.762 .126 24.655
Environmental Friendly
Practices=4]
[Responsible body to report about 0c . . 0 . . . .
Environmental Friendly
Practices=5]
Medium Intercept -1.815 1.197 2.301 1 .129
[Responsible body to report about 25.755 4.094 39.582 1 .000 15319567280 50201670.540 467492693300000.00
Environmental Friendly 0.000 0
Practices=1]
[Responsible body to report about 3.612 1.394 6.711 1 .010 37.022 2.409 568.969
Environmental Friendly
Practices=2]
[Responsible body to report about 2.922 1.289 5.139 1 .023 18.578 1.485 232.351
Environmental Friendly
Practices=3]
[Responsible body to report about 1.617 1.372 1.389 1 .239 5.040 .342 74.234
Environmental Friendly
Practices=4]

147
 [Responsible body to report about 0c . . 0 . . . .
Environmental Friendly
Practices=5]
High Intercept -4.158 3.609 1.327 1 .249
[Responsible body to report about 26.013 .000 . 1 . 19828748530 19828748530 198287485300.000
Environmental Friendly 0.000 0.000
Practices=1]
[Responsible body to report about 5.066 3.693 1.882 1 .170 158.580 .114 220747.558
Environmental Friendly
Practices=2]
[Responsible body to report about 4.860 3.644 1.779 1 .182 129.079 .102 163308.546
Environmental Friendly
Practices=3]
[Responsible body to report about 4.647 3.654 1.617 1 .203 104.248 .081 134421.807
Environmental Friendly
Practices=4]
[Responsible body to report about 0c . . 0 . . . .
Environmental Friendly
Practices=5]
a. The reference category is: Very High.
b. Floating point overflow occurred while computing this statistic. Its value is therefore set to system missing.
c. This parameter is set to zero because it is redundant.

Parameter Estimates

148
 95% Confidence Interval for
Std. Exp(B)
a
Your initiatives to perform Green Practices B Error Wald df Sig. Exp(B) Lower Bound Upper Bound
Very Low Intercept -13.610 272.07 .003 1 .960
2
[Managers being role 32.773 272.07 .015 1 .904 171089375 4.383E-218 6.679E+245
models in 6 700000.00
implementing Green 0
Practices=1]
[Managers being role 19.975 273.13 .005 1 .942 473124323 1.507E-224 1.485E+241
models in 9 .500
implementing Green
Practices=2]
[Managers being role 11.413 278.48 .002 1 .967 90471.645 8.181E-233 1.001E+242
models in 1
implementing Green
Practices=3]
[Managers being role 3.288 279.94 .000 1 .991 26.784 1.389E-237 5.164E+239
models in 0
implementing Green
Practices=4]
[Managers being role 0b . . 0 . . . .
models in
implementing Green
Practices=5]
Low Intercept -11.470 93.320 .015 1 .902

149
 [Managers being role 31.326 93.330 .113 1 .737 402563236 1.454E-66 1.115E+93
models in 90000.000
implementing Green
Practices=1]
[Managers being role 19.781 96.384 .042 1 .837 389631795 3.534E-74 4.296E+90
models in .800
implementing Green
Practices=2]
[Managers being role 19.128 95.193 .040 1 .841 202801526 1.899E-73 2.165E+89
models in .600
implementing Green
Practices=3]
[Managers being role 10.217 93.324 .012 1 .913 27369.573 9.999E-76 7.492E+83
models in
implementing Green
Practices=4]
[Managers being role 0b . . 0 . . . .
models in
implementing Green
Practices=5]
Medium Intercept -2.398 1.044 5.271 1 .022
[Managers being role 22.660 .000 . 1 . 693397043 6933970436.000 6933970436.0
models in 6.000 00
implementing Green
Practices=1]

150
 [Managers being role 11.328 24.130 .220 1 .639 83091.446 2.398E-16 28790920190
models in 00000000000
implementing Green 0000.000
Practices=2]
[Managers being role 11.097 18.816 .348 1 .555 65982.005 6.362E-12 68432920900
models in 0000000000.0
implementing Green 00
Practices=3]
[Managers being role 2.398 1.173 4.177 1 .041 11.000 1.103 109.675
models in
implementing Green
Practices=4]
[Managers being role 0b . . 0 . . . .
models in
implementing Green
Practices=5]
High Intercept -2.398 1.044 5.271 1 .022
[Managers being role 2.803 .000 . 1 . 16.500 16.500 16.500
models in
implementing Green
Practices=1]
[Managers being role 9.861 24.136 .167 1 .683 19174.949 5.477E-17 67136044340
models in 00000000000
implementing Green 000.000
Practices=2]

151
 [Managers being role 10.829 18.816 .331 1 .565 50456.827 4.860E-12 52380416040
models in 0000000000.0
implementing Green 00
Practices=3]
[Managers being role 2.755 1.155 5.689 1 .017 15.714 1.634 151.127
models in
implementing Green
Practices=4]
[Managers being role 0b . . 0 . . . .
models in
implementing Green
Practices=5]
a. The reference category is: Very High.
b. This parameter is set to zero because it is redundant.

Parameter Estimates
95% Confidence Interval
for Exp(B)
Lower Upper
Your initiatives to perform Green Practicesa B Std. Error Wald df Sig. Exp(B) Bound Bound
Very Low Intercept -22.307 19359.099 .000 1 .999
[Managers support to 4.043 21453.387 .000 1 1.000 57.001 .000 .b
your Green
Support=1]
[Managers support to 36.892 19414.782 .000 1 .998 10518969370 .000 .b
your Green 000000.000
Support=2]

152
 [Managers support to 21.614 19359.099 .000 1 .999 2436035440.0 .000 .b
your Green 00
Support=3]
[Managers support to 5.119 19731.895 .000 1 1.000 167.161 .000 .b
your Green
Support=4]
[Managers support to 0c . . 0 . . . .
your Green
Support=5]
Low Intercept -20.167 6640.116 .000 1 .998
[Managers support to 20.167 6640.116 .000 1 .998 573184804.90 .000 .b
your Green 0
Support=1]
[Managers support to 37.391 6800.748 .000 1 .996 17325361180 .000 .b
your Green 000000.000
Support=2]
[Managers support to 20.167 6640.116 .000 1 .998 573184804.90 .000 .b
your Green 0
Support=3]
[Managers support to 5.119 6767.984 .000 1 .999 167.161 .000 .b
your Green
Support=4]
[Managers support to 0c . . 0 . . . .
your Green
Support=5]
Medium Intercept -19.311 .775 621.528 1 .000

153
 [Managers support to 20.004 1.449 190.556 1 .000 487207086.90 28458064.1 8341071410
your Green 0 80 .000
Support=1]
[Managers support to 36.535 1469.366 .001 1 .980 73632785430 .000 .b
your Green 00000.000
Support=2]
[Managers support to 21.257 1.082 385.733 1 .000 1705224804.0 204411099. 1422521399
your Green 00 500 0.000
Support=3]
[Managers support to 20.920 .000 . 1 . 1218017717.0 1218017717 1218017717
your Green 00 .000 .000
Support=4]
[Managers support to 0c . . 0 . . . .
your Green
Support=5]
High Intercept -2.565 1.038 6.109 1 .013
[Managers support to -13.096 2516.216 .000 1 .996 2.053E-6 .000 .b
your Green
Support=1]
[Managers support to 2.970 1896.943 .000 1 .999 19.500 .000 .b
your Green
Support=2]
[Managers support to 4.357 1.289 11.433 1 .001 78.000 6.242 974.711
your Green
Support=3]

154
 [Managers support to 4.511 1.284 12.344 1 .000 91.000 7.349 1126.895
your Green
Support=4]
[Managers support to 0c . . 0 . . . .
your Green
Support=5]
a. The reference category is: Very High.
b. Floating point overflow occurred while computing this statistic. Its value is therefore set to system missing.
c. This parameter is set to zero because it is redundant.

Parameter Estimates
95% Confidence Interval for
Exp(B)
Upper
Your initiatives to perform Green Practicesa B Std. Error Wald df Sig. Exp(B) Lower Bound Bound
Very Low Intercept -22.905 1.000 524.621 1 .000
[Education & Training 3.526 .000 . 1 . 33.990 33.990 33.990
about Environmental
Friendly Practices=1]
[Education & Training 22.905 .000 . 1 . 8858183422 8858183422.0 8858183422
about Environmental .000 00 .000
Friendly Practices=2]
[Education & Training 2.881 .000 . 1 . 17.832 17.832 17.832
about Environmental
Friendly Practices=3]

155
 [Education & Training 1.926 .000 . 1 . 6.861 6.861 6.861
about Environmental
Friendly Practices=4]
[Education & Training 0b . . 0 . . . .
about Environmental
Friendly Practices=5]
Low Intercept -1.946 1.069 3.313 1 .069
[Education & Training 4.143 1.501 7.616 1 .006 63.000 3.322 1194.726
about Environmental
Friendly Practices=1]
[Education & Training 3.045 1.345 5.122 1 .024 21.000 1.504 293.253
about Environmental
Friendly Practices=2]
[Education & Training .847 1.574 .290 1 .590 2.333 .107 50.982
about Environmental
Friendly Practices=3]
[Education & Training -16.893 5511.733 .000 1 .998 4.608E-8 .000 .c
about Environmental
Friendly Practices=4]
[Education & Training 0b . . 0 . . . .
about Environmental
Friendly Practices=5]
Medium Intercept -1.253 .802 2.441 1 .118
[Education & Training 3.450 1.324 6.786 1 .009 31.500 2.350 422.299
about Environmental
Friendly Practices=1]

156
 [Education & Training 3.268 1.100 8.828 1 .003 26.250 3.041 226.604
about Environmental
Friendly Practices=2]
[Education & Training 2.351 1.043 5.085 1 .024 10.500 1.360 81.053
about Environmental
Friendly Practices=3]
[Education & Training 1.435 1.005 2.040 1 .153 4.200 .586 30.095
about Environmental
Friendly Practices=4]
[Education & Training 0b . . 0 . . . .
about Environmental
Friendly Practices=5]
High Intercept -1.946 1.069 3.313 1 .069
[Education & Training 2.639 1.626 2.635 1 .105 14.000 .579 338.778
about Environmental
Friendly Practices=1]
[Education & Training 3.199 1.336 5.730 1 .017 24.500 1.785 336.227
about Environmental
Friendly Practices=2]
[Education & Training 3.332 1.249 7.120 1 .008 28.000 2.422 323.703
about Environmental
Friendly Practices=3]
[Education & Training 1.946 1.242 2.454 1 .117 7.000 .613 79.871
about Environmental
Friendly Practices=4]

157
 [Education & Training 0b . . 0 . . . .
about Environmental
Friendly Practices=5]
a. The reference category is: Very High.
b. This parameter is set to zero because it is redundant.
c. The floating-point overflow occurred while computing this statistic. Its value is therefore set to system missing.

Parameter Estimates
95% Confidence Interval for
Exp(B)
Upper
Your initiatives to perform Green Practices B Std. Error Wald df Sig. Exp(B) Lower Bound Bound
Very Low Intercept -14.997 1789.630 .000 1 .993
[Challenges Faced=1] -4.056 .000 . 1 . .017 .017 .017
[Challenges Faced=2] 14.997 1789.630 .000 1 .993 3258228.54 .000 .b
5
[Challenges Faced=3] .453 1860.592 .000 1 1.000 1.572 .000 .b
[Challenges Faced=4] .792 1857.090 .000 1 1.000 2.207 .000 .b
[Challenges Faced=5] 0c . . 0 . . . .
Low Intercept -12.857 619.131 .000 1 .983
[Challenges Faced=1] -4.056 4745.529 .000 1 .999 .017 .000 .b
[Challenges Faced=2] 13.262 619.131 .000 1 .983 574981.508 .000 .b
[Challenges Faced=3] 12.163 619.131 .000 1 .984 191660.503 .000 .b
[Challenges Faced=4] 13.367 619.131 .000 1 .983 638868.342 .000 .b
[Challenges Faced=5] 0c . . 0 . . . .
Medium Intercept 1.099 1.155 .905 1 .341

158
 [Challenges Faced=1] -17.131 3029.628 .000 1 .995 3.632E-8 .000 .b
[Challenges Faced=2] .773 1.382 .313 1 .576 2.167 .144 32.528
[Challenges Faced=3] -.613 1.239 .245 1 .621 .542 .048 6.144
[Challenges Faced=4] -.405 1.258 .104 1 .747 .667 .057 7.852
c
[Challenges Faced=5] 0 . . 0 . . . .
High Intercept -12.394 491.276 .001 1 .980
[Challenges Faced=1] -4.056 3765.540 .000 1 .999 .017 .000 .b
[Challenges Faced=2] 13.898 491.276 .001 1 .977 1086076.18 .000 .b
1
[Challenges Faced=3] 12.512 491.276 .001 1 .980 271519.045 .000 .b
[Challenges Faced=4] 12.799 491.276 .001 1 .979 362025.394 .000 .b
[Challenges Faced=5] 0c . . 0 . . . .
a. The reference category is: Very High.
b. Floating-point overflow occurred while computing this statistic. Its value is therefore set to system missing.
c. This parameter is set to zero because it is redundant.

Parameter Estimates
95% Confidence Interval for
Exp(B)
Your initiatives to perform Green Practicesa B Std. Error Wald df Sig. Exp(B) Lower Bound Upper Bound
Very Low Intercept -18.303 3077.705 .000 1 .995
[Customer Demand=1] 16.105 .000 . 1 . 9873554.450 9873554.450 9873554.450
[Customer Demand=2] 16.105 5072.970 .000 1 .997 9873554.419 .000 .b
[Customer Demand=3] 16.916 3077.705 .000 1 .996 22215497.480 .000 .b
[Customer Demand=4] 16.693 3077.705 .000 1 .996 17772397.980 .000 .b
[Customer Demand=5] 0c . . 0 . . . .
Low Intercept -1.099 .667 2.716 1 .099

159
 [Customer Demand=1] 18.063 4590.246 .000 1 .997 69918775.060 .000 .b
[Customer Demand=2] 17.480 1275.255 .000 1 .989 39030612.280 .000 .b
[Customer Demand=3] .811 1.014 .640 1 .424 2.250 .308 16.411
[Customer Demand=4] .182 1.070 .029 1 .865 1.200 .147 9.768
c
[Customer Demand=5] 0 . . 0 . . . .
Medium Intercept -.811 .601 1.821 1 .177
[Customer Demand=1] 17.775 4590.246 .000 1 .997 52439081.290 .000 .b
[Customer Demand=2] 17.310 1275.255 .000 1 .989 32932079.110 .000 .b
[Customer Demand=3] 1.216 .882 1.902 1 .168 3.375 .599 19.009
[Customer Demand=4] 2.246 .780 8.287 1 .004 9.450 2.048 43.606
[Customer Demand=5] 0c . . 0 . . . .
High Intercept -.251 .504 .249 1 .618
[Customer Demand=1] .657 6050.443 .000 1 1.000 1.929 .000 .b
[Customer Demand=2] 15.246 1275.255 .000 1 .990 4181851.315 .000 .b
[Customer Demand=3] .811 .804 1.017 1 .313 2.250 .465 10.883
[Customer Demand=4] 1.040 .738 1.984 1 .159 2.829 .666 12.020
c
[Customer Demand=5] 0 . . 0 . . . .
a. The reference category is: Very High.
b. Floating point overflow occurred while computing this statistic. Its value is therefore set to system missing.
c. This parameter is set to zero because it is redundant.

160