Scribd Logo
Upload

Welcome to Scribd!

  • 39 views

    How Long Does My Order Usually Take?

    Uploaded by

    Imran Khan-DM
    The document provides answers to frequently asked questions about ordering from Forever Rose. On average, processing takes 2-5 business days and shipping takes 6-15 business days depending on the shipping method and destination. International orders usually take 6-15 business days to arrive but may be delayed by customs. Once shipped, customers can track their package online. Address changes after shipping may incur a $10 fee if the courier can be notified in time. Customers are responsible for any import duties or taxes. Orders cannot be cancelled once placed but can be returned according to the return policy. Out of stock items will be notified and not charged until shipping. Remaining questions can be emailed to customer support.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    How Long Does My Order Usually Take?

    Uploaded by

    Imran Khan-DM
    39 views2 pages
    The document provides answers to frequently asked questions about ordering from Forever Rose. On average, processing takes 2-5 business days and shipping takes 6-15 business days depending on the shipping method and destination. International orders usually take 6-15 business days to arrive but may be delayed by customs. Once shipped, customers can track their package online. Address changes after shipping may incur a $10 fee if the courier can be notified in time. Customers are responsible for any import duties or taxes. Orders cannot be cancelled once placed but can be returned according to the return policy. Out of stock items will be notified and not charged until shipping. Remaining questions can be emailed to customer support.

    Original Title

    FAQs

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document provides answers to frequently asked questions about ordering from Forever Rose. On average, processing takes 2-5 business days and shipping takes 6-15 business days depending on the shipping method and destination. International orders usually take 6-15 business days to arrive but may be delayed by customs. Once shipped, customers can track their package online. Address changes after shipping may incur a $10 fee if the courier can be notified in time. Customers are responsible for any import duties or taxes. Orders cannot be cancelled once placed but can be returned according to the return policy. Out of stock items will be notified and not charged until shipping. Remaining questions can be emailed to customer support.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    39 views2 pages

    How Long Does My Order Usually Take?

    Uploaded by

    Imran Khan-DM
    The document provides answers to frequently asked questions about ordering from Forever Rose. On average, processing takes 2-5 business days and shipping takes 6-15 business days depending on the shipping method and destination. International orders usually take 6-15 business days to arrive but may be delayed by customs. Once shipped, customers can track their package online. Address changes after shipping may incur a $10 fee if the courier can be notified in time. Customers are responsible for any import duties or taxes. Orders cannot be cancelled once placed but can be returned according to the return policy. Out of stock items will be notified and not charged until shipping. Remaining questions can be emailed to customer support.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    FAQs

    HOW LONG DOES MY ORDER USUALLY TAKE?


    On average, processing takes between 2 to 5 business days. You can expect to
    receive your merchandise within 6 to 15 business days depending on shipping
    service selected and delivery destination.

    DO YOU SHIP INTERNATIONALLY?


    Forever Rose is proud to ship our products all over the world! The default pricing on
    our site is in USD, the conversion rate depends on your issuing credit card company
    used on the transaction. The site will default US Dollars on the checkout page.

    It usually takes 6-15 business days to arrive in your country; however, in some
    instances, delivery may be delayed depending on your country's customs.

    HOW DO I TRACK MY PACKAGE?


    Once your order is fulfilled, you will receive a shipping confirmation email. You'll get a
    link to the tracking history and from there you can monitor your package's progress
    until it's delivered to your door. 

    WHAT IF I NEED TO UPDATE MY ADDRESS?


    Once your order is fulfilled, we cannot guarantee a change in shipping address. If we
    are able to catch the courier in time before the package is shipped off, we can update
    the shipping address for you.

    An address update fee of $10USD from the courier will be transferred and billed to
    you over PayPal. Please note, it is your responsibility as the customer to provide us
    with your accurate shipping address on the order. 

    WILL I BE TAXED AND CHARGED VAT?


    We do not charge tax at our checkout. However, duties and taxes incurred are the
    responsibility of the recipient and are payable upon receipt of the goods.

    Forever Rose is not responsible for applicable custom fees, import duties, taxes, or
    any other charges. The customer is responsible for the charges, even if the shipment
    is refused upon delivery.

    HOW DO I CANCEL MY ORDER?


    We know how important your order is, so we aim to fulfill orders as quickly as
    possible. While we cannot cancel or change an order once it has been placed, you
    are welcome to return the item to us in accordance with our Returns & Exchange
    Policy.

    WHAT HAPPENS IF AN ITEM I'VE ORDERED IS


    ACTUALLY UNAVAILABLE?
    Unfortunately, we cannot always guarantee availability of products. If the item
    ordered becomes unavailable or delayed, we will immediately notify you by e-mail or
    telephone. We never charge your credit card until your order is ready to ship, and we
    do not bill you for items that are not available.

    A pending amount may appear on your statement immediately after placing your
    order as a measure to authorize your card. However, the amount will not be
    processed until the time of shipment; any pending amount will disappear shortly after
    order placement. 

    STILL HAVE MORE QUESTIONS?


    If you still can't find what you're looking for, you can email our Customer
    Support Team ([email protected]) and we will be able to help you.

    You might also like