OTSMB ReleasePolicyInfo October2017 Ed4.2

Alcatel-Lucent OpenTouch® Suite
For Small and Medium Businesses

(Including OXO Connect R2.2)
RELEASE POLICY Information
October 2017
Edition 4.2
3BN690700039BVASA
Alcatel-Lucent Enterprise proprietary and confidential.

Copyright © 2016. All rights reserved.
1 INTRODUCTION
This document presents the release status of software and hardware Voice components included in Alcatel-
Lucent OpenTouchTM Suite for SMB.
This document doesn’t contain information about Alcatel-Lucent Data networking products, refer to specific
Alcatel-Lucent Data networking offer documents on Enterprise Business Portal.
This document contains availability date (GA) of products and other milestones relative to their life cycle.
This is not a cross compatibility document, for such compatibility information, please consult [2b] OmniPCX
Office RCE Cross compatibility and [2] OXO Connect Cross compatibility and other technical
documents available on Alcatel-Lucent Enterprise Portal.
2 HISTORICAL
“OpenTouch Suite for SMB (OCS) Release Policy Information” ed1.0 published in June 2012
“OpenTouch Suite for SMB (OCS) Release Policy Information” ed2.2 published in May 2013
“OpenTouch Suite for SMB (OCS) Release Policy Information” ed2.3 published in Nov 2013
“OpenTouch Suite for SMB (OCS) Release Policy Information” ed2.4 published in March 2014
“OpenTouch Suite for SMB Release Policy Information” ed3.0 published in November 2014
“OpenTouch Suite for SMB Release Policy Information” ed3.1 published in April 2015
“OpenTouch Suite for SMB Release Policy Information” ed3.2 published in October 2015
3 DOCUMENTS
[1] Software Life Cycle for Communications Products:
https://businessportal2.alcatel-lucent.com/products/product-policies/life-cycle-for-communications-
products
[2] OXO Connect Cross compatibility

[2b] OmniPCX Office Cross compatibility
[3] Country Saleable Solutions List

https://businessportal2.alcatel-lucent.com/enterprise-communication-regulatory-status-1
[4] Software Support Services Essentials
OpenTouch Suite for SMB

Release Policy Information
Alcatel-Lucent Enterprise proprietary and confidential. Copyright © 2014. All rights reserved.
Page 2 of 20
4 EFLASH HISTORY
The content of each OpenTouch Suite for SMB offering is published in a generic catalogue GCC.
The phase-in is announced by a Phase-in eflash pushed on the field and archived on the Enterprise Portal.
End of sale products are announced by a phase-out eflash, pushed on the field and archived on the Enterprise
Portal, they are also mentioned as “Removed” in the first GCC which doesn’t contain them anymore.
EFlash history:
Offer including OXO Connect R2.2
EF_PhaseIn_C100 OpenTouch Suite for SMB Commercial Launching H2-2017 (preview DR3)
EF_PhaseOUT_C095: OpenTouch Suite for SMB End of sale H2-2017
Offer including OXO Connect R2.1
EF_PhaseIn_C091 OpenTouch Suite for SMB Commercial Launching H1-2017 (DR4)
EF_PhaseIn_C089 OpenTouch Suite for SMB Commercial Launching H1-2017 (preview DR3)
Offer including OXO Connect R2
Offer including OmniPCX Office RCE R10.3

EF_PhaseOUT_C052: PowerCPU End of sale
EF_PhaseIn_C047/C048 OpenTouch Suite for SMB Commercial Launching H1-2015 (DR4)
Offer including OmniPCX Office RCE R10
EF_PhaseIn_C033: OpenTouch Suite for SMB Commercial Launching Q4-2014 (DR4)
EF_PhaseOUT_C026: OpenTouch Suite for SMB End of sale Q4-2014
EF_PhaseOut_C003: OpenTouch Suite for SMB End of Sale in Q4-2013 – August 2013
EF_PhaseIn_C002: OpenTouch Suite for SMB Commercial Launching Q2-2013 (DR4) - May 2013
EF_PhaseIn_280: OpenTouch Suite for SMB Commercial Launching Q2-2013 (DR3) - March 2013
EF_PhaseOut_149: OpenTouch Suite for SMB End of Sale in Q2-2013 – March 2013
EF_PhaseOut_147: “MyTeamwork Office Edition End of sale” - February 2013
EF_PhaseIn_275: OpenTouch Suite for SMB Commercial Launching Q4-2012 (DR4) - November 2012
EF_PhaseIn_269: OpenTouch Suite for SMB Commercial Launching Q4-2012 (DR3) - October 2012
EF_PhaseOut_136: OCS End of Sale in Q4-2012” - April 2012
EF_PhaseIn_262: OpenTouch Suite for SMB Commercial Launching Q2-2012 (DR4) - June 2012
EF_PhaseIn_256: OCS for SMB Commercial Launching Q2-2012 (DR3) - March 2012
EF_PhaseIn_246: OCS for SMB Commercial Launching Q4-2011 (DR4) - Oct 2011
EF_PhaseIn_244: OCS for SMB Commercial Launching Q4-2011 (DR3) - Sept 2011
EF_PhaseIn_243: OCS for SMB Commercial Launching Q2-2011 (DR4) - June 2011
EF_PhaseIn_218: OCS for SMB Commercial Launching Q4-2010 (DR4) - August 2010

Page 3 of 20
5 ACTIS EVOLUTION
The configuration and quotation tool Alcatel-Lucent ACTIS can be used to sell a new system, add-on
hardware and/or software components on an existing system or upgrade a system to a newer software
release.
Each new OmniTouch Suite for SMB offering and the associated OXO Connect release are served by a new
ACTIS version.
The following table shows which kind of configuration/ quotation can be done with the last ACTIS version
depending on the system software release.
Connect R2.x
ACTIS R22.1 (October 2017) OXO Connect
R1.x
R2.x
R3.x
R4.x
R5.x
R6.x
R7.x
R8.x
R9.x
R10.x
OmniPCX Office sw
New Orders
NO NO NO YES
Add-on
Cabinets, boards, swl NO YES YES YES
Upgrade To R10 NO YES x NO

Migrate To OXO Connect R2.x YES YES YES NO
OpenTouch Suite for SMB H2-2016 introduces the new flavor of SMB PBX called OXO Connect R2.
OXO Connect R2 has a new licensing model based on a unique license: Universal Telephony License (UTL).
OXO Connect R1 has not been launched, only tested internally.
Upgrade/migration from OmniPCX Office R1-R7 is not supported.

Migration from OmniPCX Office RCE R8-R10 to OXO Connect is moving between two different licensing
models, and is managed differently from previously.
Migration from OmniPCX Office to OXO Connect:

- Reset all user/phone licenses
- Requires to order a migration license to OXO Connect
- Require to order new UTL + new SA items
Add-ons are still supported on OmniPCX Office RCE R9-R10.

Upgrade from OmniPCX Office RCE R8-R9 to R10 is still supported.

Page 4 of 20
OXO CONNECT & OMNIPCX OFFICE RELEASES - LIFE CYCLE POLICY
The life cycle process of software releases is based on a 36 months period. This Life cycle is described in
[1] Software Life Cycle for BPs - IP Telephony available on the Alcatel-Lucent Enterprise Portal web
site.
The principle is that for each period of 6 or 12 months (depending on countries), we deliver to the market a
new OXO Connect release. The life cycle of software releases, defined in 3 steps, is summarized in the
table below.
If “T0” the General Availability of the new release N:
Software Life Cycle Policy

Period Description
Active From T0 The release N is sellable without any
Commercial up to restriction.
Delivery T0 + 18 months
From T0 +18 months No new order,
Pre phase out up to Only add-ons for existing systems.
T0 + 24 months
No new order
From T0 +24 months Only add-ons for existing systems.
Phase out up to No more bug fixing
T0 + 36 months Access to help desk is possible.
No new order
No more bug fixing
No more help desk support.
End of Life After T0 + 36 months
Limited Add-ons are still possible,
providing items to add are still in the
catalog.
During the Life Cycle of the SW releases, Alcatel-Lucent Enterprise can shorten the Active Commercial
Release period or substitute its obligations on a specific release N with a release N+1 providing:
➢ Access to release N+1 free of charge ( no HW upgrade except the possible memory extensions )
➢ Release N Hardware compatible with release N+1.

Page 5 of 20
6 ADDITIONAL APPLICATIONS RELEASES - LIFE CYCLE POLICY
Same principles as OXO Connect call server software suite releases are applied for additional applications.
In most cases, however, SW release N+1 will replace release N for both commercial deliveries and
maintenance stages.
In this case, we go directly from the Active Commercial Delivery period to the Phase out period.
The right for Alcatel-Lucent to substitute a release N by a release N+1 is subject to the following rules:
➢ Access to release N+1 is free of charge (no HW upgrade except possible memory extensions)
➢ Release N Hardware is compatible with release N+1.
Alcatel-Lucent Enterprise shall respond to problems with the Software Contractual Product based upon the
severity of the problem according to the following definition:
Critical: The End Customer's live production environment, telecommunications network, or major business
application is down, causing a critical impact to business operations (e.g. severely degraded service
quality, continuous disruption of service)
High: The End Customer's environment is not down, however, there is a severe impact or degradation to
business operations or development activities (e.g. degradation of service quality, intermittent disruption
of service, blocks integration work, delays final system or acceptance testing).
Medium: The business operations of the End Customer are noticeably impaired but are able to be continued
(e.g. some degradation of service quality, impaired network functionality, or occasional disruption of
service).
Low: There is minimal impact on the business operations of the End Customer, or the End Customer
requires information or assistance on Alcatel-Lucent product capabilities, system installation, or
configuration.

Page 6 of 20
7 ALCATEL-LUCENT OFFICE SOFTWARE SUITE AND APPLICATIONS
7.1 OmniPCX Office Software Suite versions status
LIFE CYCLE PROCESS

OmniPCX Office
"Pre phase-out" "Phase-out" End of Life ALTERNATIVE
/
GA SOLUTIONS
OXO Connect No more new order no more Technical
No more bug fixing
Bug fixing Support
Generic R1.X May-05 May-06 Phase-out
Generic R2.X Apr-06 Apr-07 Phase-out
Generic R3.X Oct-06 Oct-07 Phase-out
Generic R4.X May-05 Jul-06 Jul-07 Jul-08 Phase-out
Generic R5.0 May-06 Jul-07 Jul-08 Jul-09 Phase-out
Generic R5.1 Oct-06 Oct-08 Dec-08 Dec-09 Phase-out
Generic R6.0 Apr-07 Jul-09 Dec-09 Dec-10 Phase-out
Generic R6.1 Oct-07 Jul-09 Dec-09 Dec-10 Phase-out
Generic R7.0 Apr-08 Apr-09 Phase-out
Generic R7.1 Apr-09 Nov-09 - Phase-out
Generic R7.1.1 Nov-09 Jun-10 - Phase-out
Generic R7.1.2 Jun-10 Dec-11 Dec-12 Dec-13 Phase-out
Generic R8.0 Nov-10 Nov-11 - - Phase-out
Generic R8.1 Nov-11 Jul-12 - - Phase-out
Generic R8.2 Jul-12 Dec-12 Mar-15 Mar-16 Phase-out
Generic R9.0 Dec-12 May-13 R9.1
Generic R9.1 May-13 Nov-13 R9.2
Generic R9.2 Nov-13 Apr-14 R9.2 MR
Generic R9.2 MR Apr-14 Nov-14 Apr-17 Apr-18
Generic R10.0 Nov-14 Apr-15 R10.1
Generic R10.1 Apr-15 Nov-15 R10.2
Generic R10.2 Nov-15 May-16 R10.3
Generic R10.3 May-16 Nov-16
Generic Connect R2.0 Nov-16 Apr-17 Connect R2.1
Generic Connect R2.1 Apr-17 Oct-17 Connect R2.2
Generic Connect R2.2 Oct-17 -
Alternative solution for phase-out version is the active release for most of the cases.
OmniPCX Office R7.1.2 End of Life was December 2013.

Page 7 of 20
8 ADD-ON POLICY INFORMATION
Alcatel-Lucent Enterprise doesn’t accept any add-on on releases older than R8.x.
Closure of all sales for R1-R4 was done in Q4-2013

Closure of all sales for R5-R6 was done in Q4-2014
Closure of all sales for R7 was done in Q2-2015
Sales add-on are closed 5 years after the sale of the last new system for a given release in the generic offer.
The following table presents the OmniPCX Office / OXO connect release policy.
Software product Sales add-on Upgrade to R10 Migration To OXO

Life cycle Connect
R2-R7 End of life Closed Closed Yes
RCE R8 End of life Closed since Closed 03/2018 Yes
07/2017
RCE R9 End of life 04/2018 Closed 11/2019 Closed 03/2018 Yes
RCE R10 End of life 05/2019 Closed 11/2021 Yes
“End of life” means no more Technical support

Sales add-on closed, means no more add-on order acceptance for an existing system
8.1 OmniPCX Office Software Options status
LIFE CYCLE PROCESS

ALTERNATIVE
End Of Sale SOLUTIONS
Designation Ref
(out of catalog)
OT suite for Smb Offer H1-2017 - ACTIS 22
Software License Upgrade from Release <=R7.x to R10 with CPU change 3EH03389AA avr-17
OT suite for Smb Offer H1-2015 - ACTIS 19.3
• Software license upgrade kit to R7 for system without CPU change 3EH03317AA avr-15
• 2 additional system languages soft. license 3EH03057AB avr-15
• Up to 10 mn customized M oH soft. license 3EH03028AB avr-15
• Call accounting over IP 3EH03177AA avr-15
• 2 additional IP trunks software license 3EH03286AA avr-15
• 8 additional IP trunks software license 3EH03286AB avr-15
• RCE Fax server - 2 additionnal ports 3JE05101AA avr-15
• RCE Fax server - Backup-Restore 3JE05102AA avr-15
• RCE Fax server - USB Key Tool (maintenance article) 3JE03100AA avr-15

Page 8 of 20
8.2 OmniPCX Office other applications
Embedded applications are not managed with a different policy, they are part of the OmniPCX Office Software
suite and follow same policy as the man software suite.
These applications are:

• OmniTouch Office Call Center and its optional applications (assistant, statistics, supervision).
• My IC Web for Office application
• Embedded Universal Directory Access engine
Even if not embedded in OXO Connect software, the OTCV for mobile (formerly My IC Mobile) applications
depend on services delivered by OXO COnnect and so follow the same policy as the main software suite.
• OTCV iPhone
• OTCV Android
• OTCV Windows
8.3 Alcatel-Lucent PIMphony

Alcatel-Lucent PIMphony is not embedded in the OXO Connect Software suite.
A major release of PIMphony is compatible at least with a complete release cycle of the OXO Connect.
Only PIMphony major releases are commercial releases. PIMphony minor releases are provided for free.
Each new release of OmniPCX Office generates at least a new minor release of PIMphony.
LIFE CYCLE PROCESS

"Pre phase-
"Phase-out" End of Life ALTERNATIVE
PIMphony out"
GA SOLUTIONS
No more new order no more Technical
No more bug fixing
Bug fixing Support
Add-on for
R5.1 May-05 Jul-06 Jul-07 Jul-08 OXO R3.x R4.x
R6.0 May-06 - Apr-07 - current release
R6.2 Apr-07 - Apr-08 - current release
R6.3 Apr-08 - Nov-11 - current release
R6.4 Nov-11 - Jul-12 - current release
R6.5 Jul-12 - Dec-12 - current release
R6.6 Dec-12 - May-13 - current release
R6.7 May-13 - Mar-14 - current release
R6.8 Mar-14 Jan-15 not yet defined not yet defined
PIMphony R5.1 has been delivered with OmniPCX Office R4.1

PIMphony R6.8 has been delivered with OmniPCX Office R9.2 MR

Page 9 of 20
8.4 OmniVista 8770
LIFE CYCLE PROCESS

"Pre phase-
OmniVista 8770 out"
GA SOLUTIONS
No more bug fixing
Bug fixing Support
R1.3 May-13 - Mar-14 - current release
R2.0 Mar-14 - Nov-14 - current release
R2.5 Nov-14 - Mar-15 - current release
R2.6 Apr-15 - May-16 - current release
R3.0 May-16 - Nov-16 - current release
R3.1 Nov-16 - Apr-17 - current release
R3.2 Apr-17
8.5 Alcatel-Lucent My IC Social Network
Alcatel-Lucent My IC Social Networks is not embedded in the OXO Connect Software suite.
A major release of My IC Social Networks is compatible at least with a complete release cycle of the OmniPCX
Office. Only My IC Social Networks major releases are commercial releases. My IC Social Networks minor
releases are provided for free.
LIFE CYCLE PROCESS

"Pre phase-
MyIC Social Networks out"
GA SOLUTIONS
No more bug fixing
Bug fixing Support
R3.0 Dec-12 May-13 - - current release
R3.1 May-13 Oct-13 - - current release
R3.2 Oct-13 Nov-14 - - current release
R3.3 Nov-14 April-17 Apr-18 Nov-18 Rainbow
MyIC Social Networks R3.0 has been delivered with OmniPCX Office R9.0
MyIC Social Networks R3.3 has been delivered with OmniPCX Office R10
8.6 OmniVista 4760
LIFE CYCLE PROCESS

"Pre phase-
OmniVista 4760 out"
GA SOLUTIONS
No more bug fixing
Bug fixing Support
R4.2 Apr-08 Nov-08 May-10 May-10 current release
R5.0 Nov-08 - Jul-09 - current release
R5.1 Jul-09 - Jun-11 - current release
R5.2 Jun-11 Jun-12 Apr-13 Dec-13 planed to be 8770

Page 10 of 20
8.7 Alcatel-Lucent Extended Communication Server [phased out]
LIFE CYCLE PROCESS

"Pre phase-
OmniPCX Office RCE "Phase-out" End of Life ALTERNATIVE
out"
Fax server GA SOLUTIONS
No more bug fixing
Bug fixing Support
R1.0 Jun-11 Jun-12 - - none
R1.1 Jun-12 Mar-14 Apr-16 none
8.8 Alcatel-Lucent Extended Communication Server [phased out]

The Alcatel-Lucent Extended Communication server is planned in End of Life in December 2013.
As alternative solution, security features can be provided using Data networking security devices.
Unified communication features are included in the My IC range of products.
Email has no product replacement.
LIFE CYCLE PROCESS

"Pre phase-
Extended Communication "Phase-out" End of Life ALTERNATIVE
out"
Server GA SOLUTIONS
No more bug fixing
Bug fixing Support
R4.0.1 Apr-07 Apr-08 Apr-08 Apr-08 none
R4.1 Apr-08 Jun-10 Jun-10 Jun-10 none
R4.2 Jun-10 Nov-10 Jun-12 Jun-12 none
R4.2.1 Nov-10 Jun-12 Dec-12 Dec-13 none
8.9 XML API Web services [phased out]

The Alcatel-Lucent XML API web services for OmniPCX Office are End of Life since May 2011 as standalone
server. As part of the Extended Communication Server and without support, they are no more orderable since
June 2012. My IC Phone SDK, TAPI and CSTA solution can be used as alternative solution.
LIFE CYCLE PROCESS

"Pre phase-
XML API Web services out"
GA SOLUTIONS
No more bug fixing
Bug fixing Support
R3.1 Oct-08 Jul-07 Jul-07 Jul-07 none
R5.0 Jul-07 Nov-08 Nov-08 Nov-08 none
R5.1 Nov-08 Nov-09 May-10 May-11 none
8.10 Alcatel-Lucent OmniTouch 8660 MyTeamwork Office Edition [phased out]
LIFE CYCLE PROCESS

"Pre phase-
OT8660 My Teamwork "Phase-out" End of Life ALTERNATIVE
out"
Office Edition GA SOLUTIONS
No more bug fixing
Bug fixing Support
R5.1 Nov-08 Nov-09 May-11 May-11 none
R6.0 Jun-09 Nov-09 May-11 May-11 none
R6.1 Mar-10 Mar-11 Nov-12 Nov-12 none
Note: Since Nov 2012, the R6.1 has reached end of life.
No more Sales since 02-2013. See EF_PhaseOut_147.

Page 11 of 20
9 HARDWARE SUPPORT POLICY
Alcatel-Lucent strategy is to guarantee customers access to new features through a migration policy based
on new releases available on customer demand. If a customer requests a new software release for the
OmniPCX Office equipment already installed on a specific site, Alcatel-Lucent will also upgrade the
hardware if it is necessary for that equipment at the corresponding service charge. The implementation
and migration is transparent for the customer on the HW as well as on the SW specific to the new requested
release with respect to the features available.
The hardware support services are defined as:

• The Advance Replacement Service (AVR Service) ensures a shipment of a replacement item in 1
business day.
• The Return To Factory Service (RTF Service) ensures a repair or a replacement item in a 10
business days period.
When the HW enters the phase out period 'End of Life' and is removed from the catalogue,
Alcatel-Lucent sustains for a minimum of 2,5 years for AVR, RTF and 2,5 additional years for RTF services.
After that initial 5 year period, Alcatel-Lucent will do their best to repair the existing hardware.
All these services are only available for the Business Partners.
Business Partners is allowed to have dedicated hardware support rules and services toward their customer.
Below is a summary of our general repair and replacement service offer on the OmniTouch Suite for SMB
voice products family.
Hardware Support Life Cycle Policy

Active AVR service
Commercial RTF Service
T1 : Item removed from catalogue
From T1 AVR service
to T1 + 2,5 years RTF Service
From T1 + 2,5 years RTF Service
to T1 + 5 years AVR service in best effort
After T1 + 5 years RTF Service in best effort

Page 12 of 20
10 HARDWARE BOARDS AND MISCELLANEOUS ITEMS
Following hardware components reach end of sale.
When concerned, Hardware support policy applies as described in section 9.
LIFE CYCLE PROCESS

ALTERNATIVE
End Of Sale
DesignationAlcatel-Lucent OmniPCX
RefOffice RCE SOLUTIONS
(out of catalog)
Hardware
OT suite for Smb Offer H1-2016 - ACTIS 20.0 components
• CPU LanSwitch Daughterboard - SlanX4
LIFE CYCLE PROCESS
3EH73013AB mai-16 ALTERNATIVE
End Of Sale
Designation
• Direct Dialing Inward DDI4 Ref
3EH73036AB mai-16 SOLUTIONS
(out of catalog)
PowerCPU - 2G SDcard ( with so ftware to o l ) 3EH04026AA juin-15 PowerCPU-EE
• Digital Access - T1 CAS (only for Dominican Republic) 3EH73007AE avr-15

• M odule link kit #1 for the first additional expansion 3EH08088AA avr-15
• M odule link kit #2 for the second additional expansion 3EH08089AA avr-15
• Voice hard disk 2,5" plus Xmem IDE 3EH08090AA avr-15
• Voice hard disk 2,5" for Compact unit and power back-up 3EH07452AA avr-15
• M EX board 3EH73026AD avr-15
OT suite for Smb Offer Q4-2013 - ACTIS 18.1
• ISDN Access T0 BRA2 3EH73006AD nov-13 BRA-2 -2
• ISDN Access T0 BRA4 3EH73006AC nov-13 BRA-4 -2
• Mixed with 2T0 + 4 UAI + 4 SLI - MIX2/4/4 3EH73015AD nov-13 Mix 2/4/4 -2
• Mixed with 4T0 + 8 UAI + 4 SLI - MIX4/8/4 3EH73015AB nov-13 Mix 4/8/4 -2
• Mixed with 4T0 + 4 UAI + 8 SLI - MIX4/4/8 3EH73015AC nov-13 Mix 4/4/8 -2
• Xmem 128-1 3EH73049AE nov-13
• Co-processing unit CoCPU-2 3EH73048AK nov-13
• VoIP4-2 daughterboard - 4 IP channels 3EH73063AG nov-13
• VoIP8-2 daughterboard - 8 IP channels 3EH73063AF nov-13
• VoIP16-2 daughterboard - 16 IP channels 3EH73063AE nov-13
• SATA hard disk adapter for VoIP (AV1) 3EH76231AA nov-13
• S0 interface module 3GV27016WA nov-13
• 4080 IP-DECT Access Point - Integrated antennas 3BN67181AA nov-13 8340 IP-DECT AP
• 4080 IP-DECT Access Point - External antennas 3BN67182AA nov-13 8340 IP-DECT AP

Page 13 of 20
LIFE CYCLE PROCESS
ALTERNATIVE
Designation Ref
(out of catalog)
OCS Offer Q4-2012 - ACTIS 17.1
• Cooling kit for rack S 1st generation 3EH75008AA déc-12 None

• Extended Communication server - Compact Edition 3JE01018AA juil-12 None
• Extended Communication server - Premium Edition 3JE01019AA juil-12 None
• Power cord UK for ECS Compact 3JE03008AA juil-12 None
• Power cord UK2 (India, South Africa) for ECS Compact 3JE03017AA juil-12 None
• Power cord Switzerland for ECS Compact 3JE03009AA juil-12 None
• Power cord Australia for ECS Compact 3JE03012AA juil-12 None
• Power cord US for ECS Compact 3JE03018AA juil-12 None
• Power cord Argentina for ECS Compact 3JE03019AA juil-12 None
• Power cord UK for ECS Premium 3JE03010AA juil-12 None
• Power cord UK2 (India, South Africa) for ECS Premium 3JE03020AA juil-12 None
• Power cord Switzerland for ECS Premium 3JE03011AA juil-12 None
• Power cord Australia for ECS premium 3JE03013AA juil-12 None
• Power cord US for ECS Premium 3JE03021AA juil-12 None
• Power cord Argentina for ECS Premium 3JE03022AA juil-12 None
• Upgrade kit for Compact & platforms ECS R4.x to R4.2 3JE02005AA juil-12 None
• Remastering DVD for ECS R4.2 3JE05038AB juil-12 None
• Hard Disk 500 GB for ECS Premium M AX 3JE03026AA juil-12 None
• Power supply for ECS Compact 3JE03016AA juil-12 None
OCS Offer Q2-2011 -
• Hard Disk 250 GB for ECS Premium 3JE03025AA June -11 none
• Digital Access - E1 DASS2 3EH76037AC nov-10 none
• Ethernet LanSwitch LanX 8-2 3EH73054AC nov-10 none
• Dual Ethernet connectivity for modem or external router 3EH73029AB nov-10 none
• Advanced processing unit CPU-4 ( with software tool ) 3EH04025AC nov-10 none
• e-Business processing unit CPUe-2 without Hard Disk 3EH04023AA nov-10 none
• Dedicated Hard Disk for CPUe-1/CPUe-2 ( with so ftware to o l ) 3EH04019AA nov-10 none
• SDRAM 64 3EH65004AA nov-10 none
• SDRAM 256 3EH05018AA nov-10 none
• Analog Interfaces SLI 4-1 3EH73052AD nov-10 SLI 4-2
• Analog Interfaces SLI 8-1 3EH73052AC nov-10 SLI8-2
• Analog Interfaces SLI 16-1 3EH73052AB nov-10 SLI16-2
• VoIP4-1 daughterboard - 4 IP channels 3EH73063AD nov-10 VOIP4-2
• VoIP8-1 daughterboard - 8 IP channels 3EH73063AC nov-10 VOIP8-2
• VoIP16-1 daughterboard - 16 IP channels 3EH73063AB nov-10 VOIP16-2

Page 14 of 20
11 PHONE AND DECT INFRASTRUCTURE STATUS
WARNING : notice that LAN and WAN infrastructures are not managed in this document , please refer to
Alcatel-Lucent Enterprise Data Networking documents.
Following hardware components reach end of sale.

When concerned, Hardware support policy applies as described in section 9.
LIFE CYCLE PROCESS
ALTERNATIVE
Designation Ref
(out of catalog)
• Comfort handset 3GV27032AB oct-17
• 8340-C SMART IP-DECT AP Integrated Antennas 3BN67190AA oct-17
• 8082 My IC Phone 3MG27036AA oct-17
3MG27036AB oct-17
• 8068 BT Premium Deskphone 3MG27102FR juin-17 8068s
3MG27102DE juin-17
3MG27102ND juin-17
3MG27102US juin-17
3MG27102W W juin-17
• 8068 NO BT Premium Deskphone 3MG27121DE juin-17 8068s
3MG27121FR juin-17
3MG27121ND juin-17
3MG27121US juin-17
3MG27121W W juin-17
• 8028 Premium Deskphone 3MG27100FR juin-17 8028s
3MG27100DE juin-17
3MG27100ND juin-17
3MG27100US juin-17
3MG27100W W juin-17
• Deskphone Keyboard 3MG27108FR juin-17
3MG27108DE juin-17
3MG27108ND juin-17
3MG27108W W juin-17
• 8242 DECT Handset 3BN67342AA févr-17 8242s
• 8232 DECT Handset 3BN67330AA févr-17 8232s
• 500 DECT Handset vertical pouch with Belt clip 3BN67208AA avr-17 End of stock
• 8232/8242 DECT Handset Desktop charger 3BN67331AA avr-17 End of stock
• AP interface module 3GV27014AB nov-16
• S0 interface module 3GV27016AB nov-16
• IP Touch 310 & 610 WLAN handset standard battery 3BN78145AA nov-16
• IP Touch 310 & 610 WLAN handset extended battery 3BN78146AA nov-16
• IP Touch 310 & 610 WLAN handset ultra-extended battery3BN78147AA nov-16

Page 15 of 20
• IP Touch 4008 phone 3GV 27064DB mai-16
3GV 27064FB mai-16
3GV 27064NB mai-16
3GV 27064TB mai-16
3GV 27064UB mai-16
• 8068 Premium Deskphone 3MG27111FR mai-16
3MG27111DE mai-16
3MG27111ND mai-16
3MG27111US mai-16
3MG27111W W mai-16
• Alcatel-Lucent 8012 DeskPhone 3MG27038AA mai-16
• Premium Smart display module 14 programmable keys 3MG27107AB mai-16
• Premium Add-on module 40 programmable keys 3MG27106AB mai-16
• Premium Add-on 40 clip (x4) pack 3MG27119AA mai-16
• Premium Smart Add-on clip (x4) pack 3MG27120AA mai-16
• Corded M onaural Wide Band Headset HW251N AL Plantronics 3GV 28047AC mai-16
• Corded Binaural Wide Band Headset HW261N AL Plantronics 3GV 28048AC mai-16
• 8232 DECT Handset Download Tool 3BN67339AA mai-16
• 500 DECT handset 3BN67200AA nov-15 8232/8242
• 3-channel separator 3BD52219AA nov-15
Alcatel-Lucent OpenTouch Suite for SMB
• QD to USB adapter including inline control (Plantronics DA45) 3GV 28178AA nov-15
• Corded headset for DECT/WLAN handsets - M onaural - jack plug 3BN78158AA
2‚5mm - Plantronics nov-15
M 175
LIFE CYCLE PROCESS
• Bluetooth headset : EUR ALTERNATIVE
Endnov-15
3BN67212EU
Of Sale SOLUTIONS
Designation
• Bluetooth headset : NA Ref
3BN67212NA nov-15
(out of catalog)
• 8082 M y IC Phone Webcam 3MG27024AA avr-15
• IP Touch 4068 phone Extended Edition 3GV 27062xB avr-15
• IP Touch 4038 phone 3GV 27061xB avr-15
• IP Touch 4028 phone 3GV 27060xB avr-15
• 4039 digital phone 3GV 27009xB avr-15
• 4029 digital phone 3GV 27010xB avr-15
• Smart display module 14 programmable keys 3GV 27013AB avr-15
• Add-on module 10 programmable keys 3GV 27001AB avr-15
• Add-on module 40 programmable keys 3GV 27002AB avr-15
• Alcatel-Lucent 4068 EE IP Touch Handset Bluetooth V1.2 3GV 27059AB avr-15
• 8 & 9 Series sticker for Cyrillic (x 50) 3GV 27057AB avr-15
• 8 & 9 Series sticker for Stroke (x 50) 3GV 27054AB avr-15
• 8 & 9 Series sticker for Zhuyin (x 50) 3GV 27055AB avr-15
• 8/9 series keyboard cover (x8) 3GV 27058AB avr-15
• 8/9 Series key modules paper labels (x50) 3GV 27039AA avr-15
• Blank Plastic cover Urban Grey for 402x/403x set (x3000) 3GV 27067AB avr-15
• Blank Plastic cover Urban Grey for 4068 set (x500) 3GV 27068AB avr-15

Page 16 of 20
LIFE CYCLE PROCESS
ALTERNATIVE
Designation Ref
(out of catalog)
• Alcatel-Lucent 8002 DeskPhone 3MG27004AA nov-14 8012
• T0 cut through (T0CT) module 3EH76108AA nov-14
• EssentialPg UAI4 board 3BA00775AA nov-14
• EssentialPg UAI8 board 3BA00775AB nov-14
• EssentialPg SLI4 board 3BA00776BA nov-14
• EssentialPg SLI8 board 3BA00776BB nov-14
• 8082 M y IC Phone locking kit ( x 10) 3MG27033AA avr-14
• USB headset kit for PIM phony IP media 3BA27678AA avr-14
• Headphone / handset switch 3BA57209AA avr-14
• Corded monaural headset Plantronics H251 Voice tube 3GV 28047AB avr-14
• Corded binaural headset Plantronics H261 Voice tube 3GV 28048AB avr-14
TM
• Li-Ion battery for M obile 200 Ex Reflexes 3BN67149AA avr-14

Page 17 of 20
LIFE CYCLE PROCESS
ALTERNATIVE
Designation Ref
(out of catalog)
• OmniAccess Wireless 4306-0 WLAN switch OAW-4306-0(-xx) nov-13 4306G
• OmniAccess IAP104 Wireless Instant Access Point OAW-IAP104-IL nov-13
• OmniAccess RAP-2WG Europe Remote Access Point OAW-RAP2WG-EU nov-13 RAP3
• OmniAccess RAP-2WG Universal Remote Access Point OAW-RAP2WG nov-13 RAP3
• 300 Ex DECT handset Carrying Case 3BN67314AA mai-13
• 300 Ex DECT handset 3BN67303AB mai-13 500 EX DECT
• 400 DECT handset 3BN67302AA mai-13 8232 DECT
• 300 & 400 DECT power supply for basic charger 3BN67307xB mai-13
• 300 & 400 DECT power supply for dual charger 3BN67306xB mai-13
• Basic charger for 300 & 400 DECT handset 3BN67318AA mai-13
• Dual charger for 300 & 400 DECT handset 3BN67319AA mai-13
• 400 DECT handset battery cover (X5) 3BN67304AA mai-13
• Charger bracket for DECT handset - ballast & wall mouting (x10)
3BN67320AA mai-13
• 300 & 400 DECT handset software downloader 3BN67316AA mai-13
TM
• Mobile 200 Ex Reflexes Specific Case 3BD52290AA mai-13
• Power supply pack ( x 4) 3GV28109xx mai-13
• NImH battery for Mobile 100 Reflexes TM 3BN67138AA mai-13
• DECT coverage tool 3BN6716xAA mai-13 new tool (IP DECT+DECT)
• OmniSwitch OS6400-24 OS6400-24-XX mai-13 OS-6450
• OmniSwitch OS6400-P24 OS6400-P24-XX mai-13 OS-6450
• OmniSwitch OS6400-P24H OS6400-P24H-XX mai-13 OS-6450
• OmniSwitch OS6400-48 OS6400-48-XX mai-13 OS-6450
• OmniSwitch OS6400-P48 OS6400-P48-XX mai-13 OS-6450
• OmniSwitch OS6400-P48H OS6400-P48H-XX mai-13 OS-6450
• OS6400-CBL-150 OS6400-CBL-150 mai-13 OS-6450
• OS6400-MNT OS6400-MNT mai-13 OS-6450
• OS6400-BP OS6400-BP-XX mai-13 OS-6450
• OS6400-BP-P OS6400-BP-P-XX mai-13 OS-6450
•OS6400-BP-PH OS6400-BP-PH-XX mai-13 OS-6450

Page 18 of 20
LIFE CYCLE PROCESS
ALTERNATIVE
End Of Sale
Designation Ref SOLUTIONS
(out of catalog)
• Alcatel-Lucent OmniTouch 4125 Compact conferencing module
3GV28113AA déc-12 4135
• Alcatel-Lucent OmniTouch TM 8082 My IC Phone 3M G27001AA June -12 8082 HW2
• 4039 digital phone 3GV27009xC June -12 urban grey
• IP Touch 4028 phone 3GV27060xC June -12 urban grey
• IP Touch 4068 phone Extended Edition 3GV27062xC June -12 urban grey
• 300 DECT handset 3BN67301AA June -12 8032
• 300 DECT handset battery cover (X5) 3BN67313AA June -12 8032
• Add-on module 10 programmable keys 3GV27001AC June -12 urban grey
• Add-on module 40 programmable keys 3GV27002AC June -12 urban grey
• Smart display module 14 programmable keys 3GV27013AC June -12 urban grey
• Comfort handset 3GV27032AC June -12 urban grey
• 8 & 9 Series sticker for Stroke (x 50) 3GV27054AC June -12 urban grey
• 8 & 9 Series sticker for Zhuyin (x 50) 3GV27055AC June -12 urban grey
• 8 & 9 Series sticker for Cyrillic (x 50) 3GV27057AC June -12 urban grey
• 8/9 series keyboard cover (x8) 3GV27058AC June -12 urban grey
• Alcatel-Lucent 4068 EE IP Touch Handset Bluetooth V1.2 3GV27059AC June -12 urban grey
• AP interface module power supply 3AK21482EU June -12 None
• 1 Port POE M idspan OAW-AP-M S1-xx June -12 OAW-M S-3501/G
OCS Offer Q2-2011 -
• M ulti UA interface module 3GV27018AB nov-11 none
• IP Touch 310 pack 3BN78140AA nov-11 8118
• IP Touch 610 pack 3BN78141AA nov-11 8128
• IP Touch 310 WLAN handset swivel belt clip 3BN78148AA nov-11 none
• IP Touch 610 WLAN handset swivel belt clip 3BN78149AA nov-11 none
• IP Touch 310 WLAN handset swivel carrying case (black) 3BN78150AA nov-11 none
• IP Touch 610 WLAN handset swivel carrying case (black) 3BN78152AA nov-11 none
• IP Touch 310 & 610 WLAN handset carrying case - holster style 3BN78151AA nov-11 none
• IP Touch 310 & 610 WLAN handset lanyard 3BN78155AA nov-11 none
• IP Touch 310 & 610 WLAN handset basic charger without power supply
3BN78142AA nov-11 none
• IP Touch 310 & 610 WLAN handset dual charger without power supply
• IP Touch 310 & 610 WLAN handset quad charger without power supply
• IP Touch 310 & 610 WLAN power supply for basic/dual charger 3BN78159RW nov-11 none
• IP Touch 310 & 610 WLAN power supply for quad charger 3BN78160WW nov-11 none
• M obile IP Touch 300 battery pack 3BN78103AA nov-11 none
• M obile IP Touch 600 battery pack 3BN78108AA nov-11 none
• IP Touch 310 & 610 USB cable for dual charger (for SW update) 3BN78154AA nov-11 none
• VoWLAN SVP server for 10 users 3BN78138AA nov-11 none
• Plug for VoWLAN SVP Server 3BN78161WW nov-11 none
• Rack M ount Kit for VoWLAN SVP server 3BN78122AA nov-11 none
END OF DOCUMENT

Page 19 of 20
Page 20 of 20

OTSMB ReleasePolicyInfo October2017 Ed4.2

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Alcatel-Lucent OpenTouch® Suite

For Small and Medium Businesses

RELEASE POLICY Information

Alcatel-Lucent Enterprise proprietary and confidential.

[2] OXO Connect Cross compatibility

[3] Country Saleable Solutions List

[4] Software Support Services Essentials

OpenTouch Suite for SMB

Offer including OmniPCX Office RCE R10.3

OpenTouch Suite for SMB

Upgrade To R10 NO YES x NO

Upgrade/migration from OmniPCX Office R1-R7 is not supported.

Migration from OmniPCX Office to OXO Connect:

Add-ons are still supported on OmniPCX Office RCE R9-R10.

OpenTouch Suite for SMB

If “T0” the General Availability of the new release N:

Software Life Cycle Policy

OpenTouch Suite for SMB

OpenTouch Suite for SMB

7.1 OmniPCX Office Software Suite versions status

LIFE CYCLE PROCESS

OpenTouch Suite for SMB

Closure of all sales for R1-R4 was done in Q4-2013

Software product Sales add-on Upgrade to R10 Migration To OXO

“End of life” means no more Technical support

8.1 OmniPCX Office Software Options status

LIFE CYCLE PROCESS

OpenTouch Suite for SMB

These applications are:

8.3 Alcatel-Lucent PIMphony

LIFE CYCLE PROCESS

PIMphony R5.1 has been delivered with OmniPCX Office R4.1

OpenTouch Suite for SMB

LIFE CYCLE PROCESS

8.5 Alcatel-Lucent My IC Social Network

LIFE CYCLE PROCESS

8.6 OmniVista 4760

LIFE CYCLE PROCESS

OpenTouch Suite for SMB

LIFE CYCLE PROCESS

8.8 Alcatel-Lucent Extended Communication Server [phased out]

LIFE CYCLE PROCESS

8.9 XML API Web services [phased out]

LIFE CYCLE PROCESS

8.10 Alcatel-Lucent OmniTouch 8660 MyTeamwork Office Edition [phased out]

LIFE CYCLE PROCESS

OpenTouch Suite for SMB

The hardware support services are defined as:

Hardware Support Life Cycle Policy

OpenTouch Suite for SMB

LIFE CYCLE PROCESS

• Digital Access - T1 CAS (only for Dominican Republic) 3EH73007AE avr-15

OpenTouch Suite for SMB

OCS Offer Q2-2012 - ACTIS 16.5

OpenTouch Suite for SMB

Following hardware components reach end of sale.

OpenTouch Suite for SMB

OpenTouch Suite for SMB

OpenTouch Suite for SMB

OpenTouch Suite for SMB