Hafta 12-13
Hafta 12-13
Hafta 12-13
Planning (MRP)
and ERP 14
PowerPoint presentation to accompany
Heizer and Render
Operations Management, Global Edition, Eleventh Edition
Principles of Operations Management, Global Edition, Ninth Edition
© 2014
© 2014
Pearson
Pearson
Education
Education 14 - 1
1
Outline
► Global Company Profile:
Wheeled Coach
► Dependent Demand
► Dependent Inventory Model
Requirements
► MRP Structure
► MRP Management
2
Outline - Continued
► Lot-Sizing Techniques
► Extensions of MRP
► MRP In Services
► Enterprise Resource Planning (ERP)
3
Learning Objectives
When you complete this chapter you
should be able to:
1. Develop a product structure
2. Build a gross requirements plan
3. Build a net requirements plan
4. Determine lot sizes for lot-for-lot, EOQ,
and POQ
4
Learning Objectives
When you complete this chapter you
should be able to:
5. Describe MRP II
6. Describe closed-loop MRP
7. Describe ERP
5
MRP for Wheeled Coach
► Largest manufacturer of
ambulances in the world
► International competitor
► 12 major ambulance designs
► 18,000 different inventory items
► 6,000 manufactured parts
► 12,000 purchased parts
© 2014
© 2014
Pearson
Pearson
Education
Education 14 - 6
6
MRP for Wheeled Coach
© 2014
© 2014
Pearson
Pearson
Education
Education 14 - 7
7
Dependent Demand
Bağımlı Talep
Bir programın oluşturulabileceği herhangi bir ürün için bağımlı talep teknikleri
kullanılmalıdır
8
Dependent Demand
Benefits of MRP
1. Better response to customer orders
2. Faster response to market changes
3. Improved utilization of facilities and
labor
4. Reduced inventory levels
MRP'nin Faydaları
Müşteri siparişlerine daha iyi yanıt
Pazar değişikliklerine daha hızlı yanıt
Tesislerin ve işgücünün daha iyi kullanımı
Azaltılmış envanter seviyeleri
9
Dependent Demand
▶ The demand for one item is related to the
demand for another item
▶ Given a quantity for the end item, the
demand for all parts and components can
be calculated
▶ In general, used whenever a schedule can
be established for an item
▶ MRP is the common technique
Bir kaleme olan talep, başka bir kaleme olan taleple ilgilidir.
Son ürün için bir miktar verildiğinde, tüm parçalara ve bileşenlere yönelik talep
hesaplanabilir
Genel olarak, bir öğe için bir program oluşturulabildiğinde kullanılır
MRP yaygın bir tekniktir
10
Dependent Inventory Model
Requirements
Effective use of dependent demand
inventory models requires the following
11
Master Production Schedule
(MPS)
▶ Specifies what is to be made and when
▶ Must be in accordance with the aggregate
production plan
▶ Inputs from financial plans, customer demand,
engineering, supplier performance
▶ As the process moves from planning to
execution, each step must be tested for
feasibility
▶ The MPS is the result of the production planning
process
© 2014 Pearson Education 14 - 12
12
Master Production Schedule
(MPS)
▶ MPS is established in terms of specific products
▶ Schedule must be followed for a reasonable
length of time
▶ The MPS is quite often fixed or frozen in the
near term part of the plan
▶ The MPS is a rolling schedule
▶ The MPS is a statement of what is to be
produced, not a forecast of demand
13
The Planning Process
Figure 14.1
© 2014 Pearson Education 14 - 14
14
The Planning Process
Production Marketing
Finance
Capacity Customer
Cash flow
Inventory demand
Master production
schedule
Figure 14.1
© 2014 Pearson Education 14 - 15
15
The Planning Process
Master production
schedule
Change
master
production
schedule?
Material
requirements plan
Schedule and
execute plan
Figure 14.1
© 2014 Pearson Education 14 - 16
16
Aggregate
Production Plan Figure 14.2
17
Master Production Schedule
(MPS)
Can be expressed in any of the following
terms:
18
MPS Example
19
Bills of Material
▶ List of components, ingredients, and
materials needed to make product
▶ Provides product structure
▶ Items above given level are called parents
▶ Items below given level are called
components or children
Ürün ağacı
20
BOM Example
1 B(2) C(3)
21
BOM Example
For an order of 50 Awesome speaker kits
22
Bills of Material
▶ Modular Bills
▶ Modules are not final products but
components that can be assembled into
multiple end items
▶ Can significantly simplify planning and
scheduling
23
Bills of Material
▶ Planning Bills
▶ Also called “pseudo” or super bills
▶ Created to assign an artificial parent to the
BOM
▶ Used to group subassemblies to reduce the
number of items planned and scheduled
▶ Used to create standard “kits” for production
24
Bills of Material
▶ Phantom Bills
▶ Describe subassemblies that exist only
temporarily
▶ Are part of another assembly and never go
into inventory
▶ Low-Level Coding
▶ Item is coded at the lowest level at which it
occurs
▶ BOMs are processed one level at a time
25
Accurate Inventory Records
▶ Accurate inventory records are
absolutely required for MRP (or any
dependent demand system) to operate
correctly
▶ Generally MRP systems require more
than 99% accuracy
26
Purchase Orders Outstanding
▶ A by-product of well-managed
purchasing and inventory control
department
▶ Outstanding purchase orders must
accurately reflect quantities and
scheduled receipts
27
Lead Times for Components
▶ The time required to purchase,
produce, or assemble an item
▶ For production – the sum TABLE 14.2
of the move, setup, and Lead Times for Awesome
Speaker Kits (As)
assembly or run times COMPONENT LEAD TIME
28
Time-Phased Product
Structure Figure 14.3
Must have D and E
Start production of D completed here so
production can begin
on B
1 week
2 weeks to
D produce
B
2 weeks
E
A
2 weeks 1 week
E
2 weeks 1 week
G C
3 weeks
F
1 week
D
| | | | | | | |
1 2 3 4 5 6 7 8
Time in weeks
© 2014 Pearson Education 14 - 29
29
MRP Structure
Figure 14.4
MRP by
BOM Master period report
production schedule
MRP by
date report
Lead times
(Item master file) Planned order
report
Inventory data
Purchase advice
Material
requirement
planning
programs
(computer and Exception reports
Purchasing data software)
Order early or late
or not needed
30
Determining Gross
Requirements
▶ Starts with a production schedule for the end
item – 50 units of Item A in week 8
▶ Using the lead time for the item, determine the
week in which the order should be released –
a 1 week lead time means the order for 50
units should be released in week 7
▶ This step is often called “lead time offset” or
“time phasing”
Son öğe için bir üretim programıyla başlar - 8. haftada 50 birim Öğe A
Ürün için teslim süresini kullanarak, siparişin serbest bırakılması gereken haftayı
belirleyin - 1 haftalık bir teslim süresi, 50 birimlik siparişin 7. haftada onaylanması
gerektiği anlamına gelir
Bu adım genellikle "teslim süresi ofseti" veya "zaman aşaması" olarak adlandırılır
31
Determining Gross
Requirements
▶ From the BOM, every Item A requires 2 Item
Bs – 100 Item Bs are required in week 7 to
satisfy the order release for Item A
▶ The lead time for the Item B is 2 weeks –
release an order for 100 units of Item B in
week 5
▶ The timing and quantity for component
requirements are determined by the order
release of the parent(s)
Ürün Listesinden, her A Öğesi 2 Öğe B gerektirir - A Öğesi için sipariş onayını sağlamak
için 7. haftada 100 Öğe B gerekir
B Öğesi için teslim süresi 2 haftadır - 5. haftada 100 birim B Öğesi siparişi verin
Bileşen gereksinimleri için zamanlama ve miktar, üst öğe (ler) in sipariş onayına göre
belirlenir.
32
Determining Gross
Requirements
▶ The process continues through the entire
BOM one level at a time – often called
“explosion”
▶ By processing the BOM by level, items with
multiple parents are only processed once,
saving time and resources and reducing
confusion
▶ Low-level coding ensures that each item
appears at only one level in the BOM
Süreç, bir seferde bir seviye tüm ürün reçetesi boyunca devam eder - genellikle
"patlama" olarak adlandırılır
Malzeme Listesini seviyeye göre işleyerek, birden çok üst öğe içeren öğeler yalnızca
bir kez işlenir, bu da zamandan ve kaynaklardan tasarruf sağlar ve kafa karışıklığını
azaltır
Düşük seviyeli kodlama, her bir öğenin ürün reçetesinde yalnızca bir seviyede
görünmesini sağlar
33
Gross Requirements Plan
Gross Material Requirements Plan for 50 Awesome Speaker Kits (As)
TABLE 14.3
with Order Release Dates Also Shown
WEEK
LEAD
1 2 3 4 5 6 7 8 TIME
A. Required date 50
Order release date 50 1 week
B. Required date 100
Order release date 100 2 weeks
C. Required date 150
Order release date 150 1 week
E. Required date 200 300
Order release date 200 300 2 weeks
F. Required date 300
Order release date 300 3 weeks
D. Required date 600 200
Order release date 600 200 1 week
G. Required date 300
Order release date 300 2 weeks
34
ITEM ON HAND ITEM ON HAND
35
Net Requirements Plan
36
Determining Net Requirements
37
Determining Net Requirements
▶ Following the lead time offset procedure, the
planned order release for Item A is now 40 units
in week 7
▶ The gross requirement for Item B is now 80 units
in week 7
▶ There are 15 units of Item B on hand, so the net
requirement is 65 units in week 7
▶ A planned order receipt of 65 units in week 7
generates a planned order release of 65 units in
week 5
38
Determining Net Requirements
▶ A planned order receipt of 65 units in week 7
generates a planned order release of 65 units
in week 5
▶ The on-hand inventory record for Item B is
updated to reflect the use of the 15 items in
inventory and shows no on-hand inventory in
week 8
▶ This is referred to as the Gross-to-Net
calculation and is the third basic function of the
MRP process
7. haftada 65 birimlik planlı bir sipariş girişi, 5. haftada 65 birimlik planlı bir sipariş
sürümü oluşturur
B Maddesi için eldeki envanter kaydı, 15 maddenin envanterdeki kullanımını
yansıtacak şekilde güncellenir ve 8. haftada eldeki envanter gösterilmez
Bu, Brüt-Net hesaplaması olarak adlandırılır ve MİP sürecinin üçüncü temel işlevidir
39
Gross Requirements Schedule
Figure 14.5
A S
B C B C
Master schedule
Lead time = 4 for A Lead time = 6 for S for B
Master schedule for A Master schedule for S sold directly
Periods 5 6 7 8 9 10 11 8 9 10 11 12 13 1 2 3
40 50 15 40 20 30 10 10
Periods 1 2 3 4 5 6 7 8
Therefore, these are
40+10 15+30
Gross requirements: B 10 40 50 20 the gross
=50 =45 requirements for B
© 2014 Pearson Education 14 - 40
40
Net Requirements Plan
The logic of net requirements
Gross + Allocations
requirements
Total requirements
On Scheduled Net
– + = requirements
hand receipts
Available inventory
41
MRP Planning Sheet
Figure 14.6
42
Safety Stock
▶ BOMs, inventory records, purchase and
production quantities may not be perfect
▶ Consideration of safety stock may be prudent
▶ Should be minimized and ultimately
eliminated
▶ Typically built into projected on-hand
inventory
Emniyet Envanteri
Ürün reçeteleri, envanter kayıtları, satın alma ve üretim miktarları mükemmel
olmayabilir
Güvenlik stoğunun dikkate alınması ihtiyatlı olabilir
Minimize edilmeli ve nihayetinde ortadan kaldırılmalıdır
Tipik olarak öngörülen eldeki envantere yerleştirilir
43
MRP Management
▶ MRP dynamics
▶ Facilitates replanning when changes occur
▶ System nervousness can result from too
many changes
▶ Time fences put limits on replanning
▶ Pegging links each item to its parent
allowing effective analysis of changes
MRP dinamikleri
Değişiklikler meydana geldiğinde yeniden planlamayı kolaylaştırır
Sistem sinirliliği çok fazla değişiklikten kaynaklanabilir
Zaman sınırlamaları yeniden planlamaya sınırlar koyar
Pegging, her bir öğeyi ana öğeye bağlayarak değişikliklerin etkili bir şekilde analiz
edilmesini sağlar
44
MRP Management
▶ MRP limitations
▶ MRP does not do detailed scheduling–it
plans
▶ Works best in product-focused, repetitive
environments
▶ Requires fixed lead time and infinite size
time buckets
MRP sınırlamaları
MRP ayrıntılı planlama yapmaz - planlar
Ürün odaklı, tekrarlayan ortamlarda en iyi şekilde çalışır
Sabit teslim süresi ve sonsuz boyutlu zaman bölümleri gerektirir
45
Lot-Sizing Techniques
▶ Lot-for-lot techniques order just what is
required for production based on net
requirements
▶ May not always be feasible
▶ If setup costs are high, lot-for-lot can be
expensive
▶ Economic order quantity (EOQ)
▶ EOQ expects a known constant demand and
MRP systems often deal with unknown and
variable demand
46
Lot-Sizing Techniques
▶ Periodic order quantity (POQ) orders
quantity needed for a predetermined time
period
▶ Interval = EOQ / average demand per period
▶ Order quantity set to cover the interval
▶ Order quantity calculated when order is
released
▶ No extra inventory
Önceden belirlenmiş bir süre için gereken periyodik sipariş miktarı (POQ) sipariş
miktarı
Aralık = EOQ / dönem başına ortalama talep
Aralığı kapsayacak şekilde ayarlanan sipariş miktarı
Sipariş onaylandığında hesaplanan sipariş miktarı
Ekstra envanter yok
47
Lot-Sizing Techniques
▶ Dynamic lot sizing techniques
▶ Balance lot size and setup costs
▶ Part period balancing (least total cost)
▶ Least unit cost
▶ Least period cost (Silver-Meal)
▶ Dynamic programming approach
▶ Wagner-Whitin
48
Lot-for-Lot Example
WEEK 1 2 3 4 5 6 7 8 9 10
Gross
35 30 40 0 10 40 30 0 30 55
requirements
Scheduled
receipts
Projected on
35 35 0 0 0 0 0 0 0 0 0
hand
Net
0 30 40 0 10 40 30 0 30 55
requirements
Planned order
30 40 10 40 30 30 55
receipts
Planned order
30 40 10 40 30 30 55
releases
49
Lot-for-Lot Example
No on-hand inventory is carried through the system
TotalWEEK
holding cost1 = $0
2 3 4 5 6 7 8 9 10
There are
Gross
requirements
seven35setups
30 for this
40 0 item
10 in this
40 30 plan
0 30 55
Total ordering
Scheduled
cost = 7 x $100 = $700
receipts
Projected on
35 35 0 0 0 0 0 0 0 0 0
hand
Net
0 30 40 0 10 40 30 0 30 55
requirements
Planned order
30 40 10 40 30 30 55
receipts
Planned order
30 40 10 40 30 30 55
releases
50
EOQ Lot Size Example
WEEK 1 2 3 4 5 6 7 8 9 10
Gross
35 30 40 0 10 40 30 0 30 55
requirements
Scheduled
receipts
Projected on
35 35 0 43 3 3 66 26 69 69 39
hand
Net
0 30 0 0 7 0 4 0 0 16
requirements
Planned order
73 73 73 73
receipts
Planned order
73 73 73 73
releases
51
EOQ Lot Size Example
Annual demand D = 1,404
HoldingWEEK
cost = 3751 units
2
x3$1 (including
4 5 6
577units
8
on9 10
hand at end of week 10)
Gross
Ordering 35 30 40 0 10 40 30 0 30 55
requirements cost = 4 x $100 = $400
Total cost = $375 + $400 = $775
Scheduled
receipts
Projected on
35 35 0 43 3 3 66 26 69 69 39
hand
Net
0 30 0 0 7 0 4 0 0 16
requirements
Planned order
73 73 73 73
receipts
Planned order
73 73 73 73
releases
52
POQ Lot Size Example
WEEK 1 2 3 4 5 6 7 8 9 10
Gross
35 30 40 0 10 40 30 0 30 55
requirements
Scheduled
receipts
Projected on
35 35 0 40 0 0 70 30 0 0 55
hand
Net
0 30 0 0 10 0 0 55 0
requirements
Planned order
70 80 0 85 0
receipts
Planned order
70 80 85
releases
53
POQ Lot Size Example
Setups = 3 x $100 = $300
WEEK 1 2 3 4 5 6 7 8 9 10
Holding cost = (40 + 70 + 30 + 55) units x $1 = $195
Gross
Total cost = $30035+ $195
requirements
30 = $495
40 0 10 40 30 0 30 55
Scheduled
receipts
Projected on
35 35 0 40 0 0 70 30 0 0 55
hand
Net
0 30 0 0 10 0 0 55 0
requirements
Planned order
70 80 0 85 0
receipts
Planned order
70 80 85
releases
54
Lot-Sizing Summary
For these three examples
COSTS
SETUP HOLDING TOTAL
Lot-for-lot $700 $0 $700
EOQ $400 $375 $775
POQ $300 $195 $495
55
Lot-Sizing Summary
▶ In theory, lot sizes should be recomputed
whenever there is a lot size or order
quantity change
▶ In practice, this results in system
nervousness and
instability
▶ Lot-for-lot should
be used when
low-cost setups can
be achieved
© 2014 Pearson Education 14 - 56
Teorik olarak, lot büyüklüğü veya sipariş miktarı değişikliği olduğunda lot büyüklükleri
yeniden hesaplanmalıdır.
Pratikte bu, sistemde sinirlilik ve dengesizliğe neden olur
Düşük maliyetli kurulumlar elde edilebildiğinde lot için lot kullanılmalıdır
56
Lot-Sizing Summary
▶ Lot sizes can be modified to allow for scrap,
process constraints, and purchase lots
▶ Use lot-sizing with care as it can cause
considerable distortion of requirements at lower
levels of the BOM
▶ When setup costs are significant and demand is
reasonably smooth, POQ or EOQ should give
reasonable results
Lot boyutları, hurda, süreç kısıtlamaları ve satın alma lotlarına izin verecek şekilde
değiştirilebilir
Daha düşük ürün reçetesi seviyelerinde gereksinimlerin önemli ölçüde bozulmasına
neden olabileceğinden lot boyutlandırmayı dikkatli kullanın
Kurulum maliyetleri önemli olduğunda ve talep makul derecede pürüzsüz olduğunda,
POQ veya EOQ makul sonuçlar vermelidir
57
Extensions of MRP
▶ MRP II
▶ Closed-Loop MRP
▶ Capacity Planning
MİP Uzantıları
MRP II
Kapalı Döngü MRP
Kapasite planlaması
58
Material Requirements
Planning II
▶ Requirement data can be
enriched by other resources
▶ Generally called MRP II or
Material Resource Planning
▶ Outputs can include scrap,
packaging waste, effluent,
carbon emissions
▶ Data used by purchasing, production
scheduling, capacity planning, inventory,
warehouse management
© 2014 Pearson Education 14 - 59
59
Material Resource Planning
TABLE 14.4 Material Resource Planning (MRP II)
Weeks
LT 5 6 7 8
Computer 1 100
Labor Hrs: .2 each 20
Machine Hrs: .2 each 20
Scrap: 1 ounce fiberglass each 6.25 lb
Payables: $0 each $0
PC Board (1 each) 2 100
Labor Hrs: .15 each 15
Machine Hrs: .1 each 10
Scrap: .5 ounces copper each 3.125 lb
Payables: raw material at $5 each $500
Processors (5 each) 4 500
Labor Hrs: .2 each 100
Machine Hrs: .2 each 100
Scrap: .01 ounces of acid waste each 0.3125 lb
Payables: processors at $10 each $5,000
60
Closed-Loop MRP System
Figure 14.7
Aggregate Plan
OK?
NO Priority Management Capacity Management
61
Capacity Planning
▶ Feedback from the MRP system
▶ Load reports show resource
requirements for work centers
▶ Work can be moved between work
centers to smooth the load or bring it
within capacity
62
Smoothing Tactics
1. Overlapping
► Sends part of the work to following operations
before the entire lot is complete
► Reduces lead time
2. Operations splitting
► Sends the lot to two different machines for the same
operation
► Shorter throughput time but increased setup costs
3. Order or lot splitting
► Breaking up the order into smaller lots and running
part earlier (or later) in the schedule
© 2014 Pearson Education 14 - 63
Düzgünleştirme Taktikleri
Örtüşen
Tüm parti tamamlanmadan işin bir kısmını aşağıdaki işlemlere gönderir
Kurşun süresini azaltır
İşlem bölme
Aynı operasyon için partiyi iki farklı makineye gönderir
Daha kısa üretim süresi ancak artan kurulum maliyetleri
Sipariş veya lot bölme
Siparişi daha küçük partilere bölmek ve parçayı programda daha erken (veya daha
sonra) çalıştırmak
63
Order Splitting
▶ Develop a capacity plan for a work cell at
Wiz Products
▶ There are 12 hours available each day
▶ Each order requires 1 hour
Day 1 2 3 4 5
Orders 10 14 13 10 14
Sipariş Bölme
Wiz Products'da bir çalışma hücresi için bir kapasite planı geliştirin
Her gün 12 saat müsait
Her sipariş 1 saat gerektirir
64
Order Splitting
UTILIZATION:
CAPACITY CAPACITY OVER/ PRODUCTION NEW
UNITS REQUIRED AVAILABLE (UNDER) PLANNER’S PRODUCTION
DAY ORDERED (HOURS) (HOURS) (HOURS) ACTION SCHEDULE
1 10 10 12 (2) 12
2 14 14 12 2 Split order: 12
move 2 units to
day 1
3 13 13 12 1 Split order: 13
move one unit
to day 6 or
request
overtime
4 10 10 12 (2) 12
5 14 14 12 2 Split order: 12
move 2 units to
day 4
61
65
Order Splitting
Figure 14.8
2 orders moved to day 1 from day
Capacity exceeded 2 (a day early)
on days 2, 3, and 5 Available 1 order forced to overtime
capacity or to day 6
2 orders moved to
day 4 (a day early)
14 – 14 –
Standard labor-Hours
Standard labor-Hours
12 – 12 –
10 – 10 –
8– 8–
6– 6–
4– 4–
2– 2–
0– 0–
1 2 3 4 5 1 2 3 4 5
Days Days
(a) (b)
66
MRP in Services
▶ Some services or service items are
directly linked to demand for other
services
▶ These can be treated as dependent
demand services or items
▶ Restaurants
▶ Hospitals
▶ Hotels
Hizmetlerde MRP
Bazı hizmetler veya hizmet öğeleri, diğer hizmetlere olan taleple doğrudan
bağlantılıdır
Bunlar bağımlı talep hizmetleri veya öğeler olarak değerlendirilebilir
Restoranlar
Hastaneler
Oteller
67
MRP in Services
(a) PRODUCT STRUCTURE TREE Figure 14.9
Grated
Smoked Blue Cooked Mac &
Buffalo Pepper Chopped
Pulled Cheese Elbow Cheese Milk
Sauce Jack Scallions
Chicken Crumbles Macaroni Base
Cheese
68
MRP in Services
(b) BILL OF MATERIALS
69
Distribution Resource Planning
(DRP)
Using dependent demand techniques
through the supply chain
70
Enterprise Resource Planning
(ERP)
▶ An extension of the MRP system to tie in
customers and suppliers
1. Allows automation and integration of many
business processes
2. Shares common data bases and business
practices
3. Produces information in real time
▶ Coordinates business from supplier
evaluation to customer invoicing
© 2014 Pearson Education 14 - 71
71
Enterprise Resource Planning
(ERP)
▶ ERP modules include
▶ Basic MRP
▶ Finance
▶ Human resources
▶ Supply chain management (SCM)
▶ Customer relationship management (CRM)
▶ Sustainability
72
Figure 14.10 ERP and MRP
73
Figure 14.10 ERP and MRP
Customer Relationship Management
74
Figure 14.10 ERP and MRP
Master
Production
Schedule
Inventory Bills of
Management Material
MRP
Work
Orders
Purchasing Routings
and and
Lead Times Lead Times
Table 13.6
75
Figure 14.10 ERP and MRP
Supply-Chain Management
Vendor Communication
(schedules, EDI, advanced shipping notice,
e-commerce, etc.)
76
Figure 14.10
Finance/
ERP and MRP
Accounting
Accounts
Receivable
General
Ledger
Accounts
Payable
Payroll
Table 13.6
77
Enterprise Resource Planning
(ERP)
▶ ERP systems have the potential to
▶ Reduce transaction costs
▶ Increase the speed and accuracy of
information
▶ Facilitates a strategic emphasis on JIT
systems and supply chain integration
▶ Can be expensive and time-consuming
to install
ERP sistemleri,
İşlem maliyetlerini azaltın
Bilginin hızını ve doğruluğunu artırın
JIT sistemlerine ve tedarik zinciri entegrasyonuna stratejik vurguyu kolaylaştırır
Yüklemesi pahalı ve zaman alıcı olabilir
78
SAP’s ERP Modules
79
ERP in the Service Sector
▶ ERP systems have been developed for
health care, government, retail stores,
hotels, and financial services
▶ Also called efficient consumer response
(ECR) systems
▶ Objective is to tie sales to buying,
inventory, logistics, and production
80
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of the publisher.
Printed in the United States of America.
81