SIS (Service Information System)

Introduction and Overview of SIS Web and

SIS DVD
Includes:
Start SIS
Parts Searches
Parts and Service Information Search
Viewing & Printing Graphics and Service
Information
 Table of Contents
Select the title to go to that section:

What is SIS
Hardware Requirements
Installation & Starting
SIS Web
SIS DVD
SIS – Where Do I Start?
Common Information Screens
Introduction – Search
Common Information Screens
Basics - Parts Identification, Information Available
Screens
Search - Introduction
Parts Search Basics
 What is SIS
SIS is the electronic service tool that Caterpillar dealers, customers and
employees rely on for their parts and service information needs. SIS
provides information for all Caterpillar machines and engines from 1977.
SIS is available on the Internet, DVDs and a network version based on the
DVD standalone application.

SIS Web is updated continually and is the most complete and up to date
version of SIS. SIS DVD and Network SIS use the same information that is
located on the monthly data DVD’S. The time required to stage and ship
the DVD’S to Dealer’s and Customer’s accounts for the delay in information
that may be available from SIS DVD/Network.

SIS DVD is the standalone version of SIS and is required when the Caterpillar
Inc. server for SIS Web or the Dealer server for Network SIS is not
available. Field Mechanics may be the largest group that use SIS DVD
Starting with the November, 2004 release of SIS DVD/Network 2004B, all
three versions of SIS require an Internet Browser to display SIS
information.
 SIS Hardware Requirements
SIS DVD requires more RAM memory, faster processor and hard disk space than
Network SIS or SIS Web. This is due to the requirement to install the SIS DVD
application on each personal computer. The SIS DVD application enables SIS to
be displayed within a Web Brower. An example of a web browser is Microsoft
Windows Internet Explorer. Network SIS and SIS Web resource requirements are
the same.
SIS Web and Network SIS requires that some files be installed on the personal
computer. A software installation comparable to SIS DVD is not required. A
graphics plug-in is needed to enhance graphics functionality. The graphics plug-in
are located in the SIS Network or SIS Web downloads area. The internet web
browser has all other necessary files to display SIS information.
While Caterpillar continues to strive for the highest quality software solutions, it is
impossible to test every solution on the limitless combinations of hardware
available. For this reason, Caterpillar recommends that dealers purchase IBM,
Dell, or Hewlett Packard products.
The following configurations are recommended to run Service Information System
DVD:
 SIS Hardware Requirements
Desktop
• 2.4 Ghz MHz Pentium-compatible processor
• 512 MB RAM
• 40 GB hard disk drive with at least 1.5 GB hard drive space available
• 3.5" 1.44 MB diskette drive
• Third generation DVD drive
• 11" or larger active matrix color screen
• Hewlett Packard LaserJet V or compatible printer
• Pointing device built in or external, such as Microsoft Ballpoint Mouse
• Emulation or LAN adapter and software suitable for the dealer host computer
• Microsoft Windows™ 2000 or XP
• Microsoft Internet Explorer versions 5.5 and 6.0; browser must support Java Script and HTML,
Version 2
.
 SIS Hardware Requirements
Laptop
• 1.4 GHz Pentium-compatible processor
• 512 MB RAM
• 20 GB hard disk drive with at least 1.5 GB hard drive space available
• 3.5" 1.44 MB diskette drive
• Third generation DVD drive
• 17" VGA (1024 x 768 256 Colors) adapter and monitor.
• Hewlett Packard LaserJet V or compatible printer
• Pointing device, built-in or external
• Emulation or LAN adapter and software suitable for the dealer host computer
• Microsoft Windows™ 2000 or XP
• Microsoft Internet Explorer versions 5.5 and 6.0; browser must support Java Script and HTML,
Version 2
 SIS Web Installation
SIS Web is installed and runs on Caterpillar Inc. servers and does not require a complete software
application install. Internet Explorer is required to access SIS Web. A graphics plug-in is required to
view graphics. Adobe Acrobat Reader is required to view schematics.
 Start SIS Web
SIS Web starts by typing https://sis.cat.com into the address window of Internet Explorer.
Caterpillars Corporate Web Security (CWS) login is used to access SIS Web. When the login screen
is displayed, the SIS user enters their CWS username and password. After arriving at the SIS Web
Main Menu, create a link, a favorite or a shortcut on the desktop. The desktop shortcut, link or
favorite can be used to start future sessions of SIS Web. Note: Using the same CWS login and
password will be necessary each time SIS Web is accessed.
The Dealer SIS coordinator may be contacted to obtain a CWS login name and password.

Enter https://sis.cat.com
in the Address window
of Internet Explorer

CWS Login Screen

 Create SIS Web Shortcut on Desktop
After the login screen, the SIS Web Main Menu is displayed. Minimize the screen using the button at
the top right corner of the screen as indicated. Create a link, a favorite or a shortcut on the desktop.
The desktop shortcut, link or favorite can be used to start future sessions of SIS Web.
A shortcut is displayed below. Right click and hold on the IE icon in the Address bar and drag the
icon to the desktop. Select Create Shortcut(s) Here..

Step 2: right click, hold Step 1: minimize screen

down, and drag IE icon. to view portion of desktop
 Get Files from Download

From the SIS Web Main Menu, Select

Downloads, then download and install the
appropriate files.
Downloads

Adobe Acrobat Reader

Graphics plug-in
 SIS DVD Installation
SIS DVD requires that a full application install is performed on each computer that uses SIS DVD.
The install application runs from the SIS standalone install CD. SIS DVD can also be installed from
the Service Technician Workbench (STW) install CD. The install information currently exists within
the Installation Guide or the Administration guide located on the SIS DVD install CD or STW install
CD. Refer to the training folder on either CD.
User names are imported into each computer or the user names can be created on each computer by a
SIS administrator.
The graphics plug-in is installed automatically when SIS DVD is installed. Adobe Acrobat Reader
and Internet Explorer are required to run SIS DVD.
 Start SIS DVD
SIS DVD: A SIS icon should exist on the desktop to start SIS if SIS is not started automatically
when the computer starts. The default process during the SIS DVD install is to start SIS when the
computer starts. Contact the SIS administrator if SIS is not running in the system tray or a startup
icon is not available on the desktop. The information below is after SIS DVD has been started.
SIS DVD starts by single clicking the SIS icon in the system tray. Select Service Information System
to start SIS DVD standalone within Internet Explorer. When the login screen is displayed, the SIS
user enters their username and password. The SIS main menu will be displayed. The Dealership’s
SIS coordinator will provide the user name and password. The Dealership’s SIS coordinator may
import or create the SIS username and password or provide instructions on how to import SIS users.

Login
After SIS is started, select the
SIS icon in the system tray and
then select Service
Information System
 Start SIS DVD

SIS DVD
runs within
Internet
Explorer

Main Menu is
displayed
after a
successful
login.
 SIS – Where Do I Start?
SIS has multiple search methods to find parts & service information. The Main
Menu divides the search methods with Product ID required search methods and
Product ID not required search methods. The product ID required searches
produce results that are specific to a product.
A prefix without a serial number can be entered and the search results will apply
to the entire model with that prefix. A prefix only search permits a SIS user to
find information when the exact product ID is not know. The Select Equipment
Model search will provide a model prefix and the use of the Product ID required
searches. Entering a prefix and serial number will produce search results specific
to that product.
SIS search methods can also be divided into parts only searches, parts & service
information search, specific or specialized searches and Service Software
searches.
The introduction that follows, starts with an introduction to the parts
identification screen and also divides the multiple search methods into the four
categories mentioned in the previous paragraph. Most search methods use the
part name or number to find parts and service information related to the part.
This will become more clear as a user gains familiarity with SIS.
 SIS – Where Do I Start?
SIS also has links to other searches, screens and information located within
the various search result screens.
Examples of these links are Related Information, View Latest Kits
Information, Parts List and the GoTo menu.
GoTo menus permit navigation to previously viewed screens, temporary
user preferences, feedback and help.
The Parts Identification document (Parts Manual) within the Document
Structure search provides a parts Index that lists the arrangements, parts
groups and assemblies in alphabetical order. All listings in the information
available column provide a link to the parts identification screen (graphic
and consist) for that part number. The parts identification screen is one of
the most common screens viewed in SIS.
Below the Parts Index is a Maintenance Index which provides fast moving
parts and maintenance parts.
 SIS – Where Do I Start?
Multiple methods to find information
Part Number / Part Keyword – Use a Product ID to search for a part number or
part keyword. Quickest method to find parts if basic information is known.
Product Structure – Use Product Systems to find information in all documents.
Document Structure – Search a specific document.
Advanced Full Text Search / Basic Search – Search for text or parts within any or
all information types. Multiple ways to narrow search.
As Shipped Engine – View a parts consist for an engine as it was shipped from the
factory.
Document Structure Parts Index – See the complete list in alphabetical order of a
products arrangements, parts groups or assemblies.
Specific Parts Category Searches – SMCS Code, Filter Search, Maintenance parts,
Remanufactured Parts, Similar Parts search or Parts Kits search.
NPR (Numerical Parts Record) – Check to see if a part number is replaced with a
newer part.
 SIS – Where Do I Start?
Multiple methods to find information.
Media Search – Direct access to an Information Type if the media number is
known.
Engine Performance Specifications – Find specifications as shipped from the
factory.
Parts List – Save, print, download and import parts lists.

Multiple types of information available.

Applied Failure Analysis
Custom Service Information
Disassembly and Assembly
 SIS – Where Do I Start?
Multiple types of information available - continued
Engine News
General Service Information
Guideline for Reusable Parts and Salvage Operations
Operation and Maintenance Manual
Parts Identification
Safety
Schematic
Service Magazine
Special Instruction
Shop Review
Testing and Adjusting
Tool Operating Manual
 SIS – Where Do I Start?
Multiple types of information available - continued
Torque Specifications
Troubleshooting
Truck Engine News
 Common Information Screens
Parts Identification Page
Format - Parts
Selection Page

Service Information Page

Format - This page
displays the various service
information manuals
available in SIS
 Parts Identification Screen - Basics
GoTo Menu, Related
Previous/Next, Information
Bookmark, (Product
View Parts List
Structure)

Latest Kits
Information
Information
Available
Parts Consist

NPR

Information Types Part Quantity

Parts SMCS Add parts to the parts
or Sections Graphic list and view parts list.
The Parts Identification screen is one of the most important screens in
SIS. Multiple links and functions are provided on this screen. This
screen is accessible from most search methods in SIS.
 Information Available Screen - Basics
GoTo Menu,
Previous/Next,
Bookmark,
View Parts List

Information
Available

Selectable
Levels
Selected
Information

Information Type(s) Format for

or Sections Print.
The information available screen shown above is a typical screen provided
within an information type other than a Parts Identification screen. The GoTo
menu is used to navigate to the search method used to arrive at this screen.
 Search – Introduction
SIS searches are divided into categories within this document to help the
user know what type of information will be displayed within the search
results. Seven of the Parts Information search methods can be accessed
from the Main Menu. View Latest Kits Information is a link located on the
parts identification screen (parts graphic and consist screen). Maintenance
Parts list is accessed from the Document Structure – Parts Identification
information type. Parts Index is also located above the maintenance parts
list.
Search for Parts Information
•Parts Searches (Part Keyword and •Similar Parts Search
Part Number)
•Kits Information
•Filter Search
•View Latest Kits Information –
•Remanufactured Parts Search Parts Identification Page
•As Shipped Engine •Parts Index – Document
Structure – Parts Identification
•Maintenance Parts List – Document
Structure – Parts Identification
 Search for Parts Information

Location of Parts
Specific Searches on
the Main Menu. Not
all parts searches
require a Product ID.
 Should I Enter a Complete Serial Number?

A complete Product ID should be entered if there are numerous arrangements

associated with a prefix. A 3406 E truck engine is a good example. Enter the prefix
5EK in the product ID. Numerous arrangements are associated with this product
prefix. Enter 5EK1200 and the result is one arrangement.
Machines are a good example of when only the prefix can be entered. Enter the prefix
6NM for a 120 motor-grader. The combined engine and machine arrangements results
are approximately ten. All attachments are displayed when only a prefix is entered. All
attachments are not displayed when a complete product ID is entered.
SIS 2007B was enhanced to allow entering a complete product ID and also have the
option to view all attachments.
View attachments associated with a prefix and
serial number.

Enter a complete prefix and serial number, click inside the

Include Attachment check box and select Product Structure,
enter a part number or keyword in the parts search, or select
Basic Search. The products attachments will be included in
the results.
 View attachments associated with a prefix and
complete serial number.

The parts
identification type
is not available for
the tach gp if
“Include
Attachments” is not
selected.

In this example, the operator station is expanded and the tachometer group is
selected. An option to view the parts identification information type is provided.
View attachments associated with a prefix and
complete serial number.

If a complete serial number and arrangement is entered, a message will pop-

up when the include attachment option is selected. A user cannot view
attachments when the arrangement box is completed.
 View attachments associated with a prefix and
complete serial number.

Include attachments is Parts

not selected. The Identification
complete prefix and information
serial number as well as type is not
the arrangement available.
number is entered in
the product ID.
 Parts Search Basics
The explanations that follow are brief introductions to each search method. The
explanations should help the new SIS user become familiar with the various parts
specific search methods.
Part Keyword or Part Number provides the quickest methods to find a part number
and add the part number to the parts list. Basic information or exact information about the
desired part is required in order to find the correct part number. Search results produce
parts information only and the parts identification screen is displayed after the part
number is selected from the search results.

Search Results,
select the
orange link to
Part Keyword Search, An
asterisk may also be used to go to the Parts
reduce typing and find variations Identification
of a word. For example, type screen.
Turbo* in place of turbocharger.
 Parts Search Basics
As Shipped Engine provides technicians and mechanics the ability to access
parts information based on a specific engine serial number. Product support
information displays based on how the product left the factory (As Shipped).
Selecting a parts link from the As Shipped results will display the parts
identification screen.

Part numbers and Latest Kits

quantities may be Link
added to the parts
list from this Search Results,
screen. NPR select any of
the orange
Format for Print, links to go to
SMCS, Select All, the Parts
Clear, Add to and Identification
View the parts screen.
list.
 Parts Search Basics
Filter Search provides users with a method to identify and access Filters,
Breathers, and Screens for a given serial number prefix (but not for a specific
serial number.) Parts can be added to the parts list.

NPR and
Latest Kits Search Results,
links select any of
the orange
Format for Print, links to go to
SMCS, Select All, the Parts
Clear, Add to and Identification
View the parts screen.
list.
 Parts Search Basics
Remanufactured Parts Search allows users to view all remanufactured parts
and their associated new part numbers for an entered prefix/SN. The part number
list will be organized by part book sections, similar to the document structure
view. Parts are added to the parts list from the remanufactured parts screen.

Search Results,
NPR and select the
Latest Kits orange links to
links go to the Parts
Identification
screen or
special
Format for Print, information.
Select All, Clear,
Add to and View Yellow highlight
indicates part exists
the parts list. on parts list
 Parts Search Basics
Similar Parts Search provides two methods for locating similar parts
information. The first method allows the user to drill down through a keyword tree.
As the user drills down through the keyword tree, the list of parts specific to the
keyword progressively narrows. The second method allows the user to locate
similar parts information through a global search by specifying either a part
number or typing in a keyword. Refer to the training document titled,
SISSimilarPartsSearch.ppt for complete search results information.
 Parts Search Basics
NPR (Numerical Parts Record) is a system that contains part number
related information for all Caterpillar products and you must be given access to
this feature. This system is primarily used to obtain the most current part number
information for ordering replacement inventory and repair parts. Agreement must
be signed to use this search.

Part Replaced
Indicator and Non-
replaced by part returnable
number – column 3
Indicator
Additional
Information
 Parts Search Basics
Kits Information enables the user to view and/or order the kits needed to
service or repair a particular piece of equipment.
The following kits are available:
•Engine Gasket
•Transmission Gasket and Bearing
•Torque Converter Gasket and Bearing
•Drive Train Bearing
•Hydraulic Cylinder Seal
•All Gasket and Bearing
•Consist List - By Kit Number

Kits Result Screen. Enter

Quantity of kits desired or
individual parts may be
selected and added to the
parts list
 Parts Search Basics
Latest Kits Information enables the user to view and/or order the kits needed to
service or repair a particular piece of equipment. This search is accessed from
the Parts Identification screen.

The following kits are available from this link:

•All Gasket and Bearing kits
Introduction and Overview of SIS Web and SIS DVD

End of Part 1