11

TVL-IA-EIM
Quarter 1 – Module 1:
ORGANIZATIONAL POLICIES AND
PROCEDURES
Electrical Installation and Maintenance NCII – Grade 11
Alternative Delivery Mode
Quarter 1 – Module 1: Organizational Policies and Procedures
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
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Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Lester S. Barriga
Editors: Dennis S. Calinao, Gemuel C. Ibero, Howel Jay M. Caluyo
Reviewers: Dennis S. Calinao, Gemuel C. Ibero, Howel Jay M. Caluyo,
Jonathan A. Bayaton
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Layout Artist: Alden B. Deguit
Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
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Adolf P. Aguilar Elmar L. Cabrera
Nilita R. Ragay, Ed.D
Antonio B. Baguio

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: [email protected]
 11

TVL-IA-EIM
Quarter 1 – Module 1:
ORGANIZATIONAL POLICIES AND
PROCEDURES
Introductory Message
For the facilitator:

Welcome to the Electrical Installation and Maintenance Grade-11 Alternative

Delivery Mode (ADM) Module on Organizational Policies and Procedures!
This module was collaboratively designed, developed and reviewed by
educators both from public and private institutions to assist you, the
teacher or facilitator in helping the learners meet the standards set by the K
to 12 Curriculum while overcoming their personal, social, and economic
constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore,
this also aims to help learners acquire the needed 21st century skills while
taking into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their own learning. Furthermore, you are expected to
encourage and assist the learners as they do the tasks included in the
module.

ii
For the learner:

Welcome to the Electrical Installation and Maintenance Grade-11 Alternative

Delivery Mode (ADM) Module on Organizational Policies and Procedures!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and
time. You will be enabled to process the contents of the learning resource
while being an active learner.

This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to Know competencies you are expected to learn in
the module.

This part includes an activity that aims to

check what you already know about the
What I Know
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.
This section provides a brief discussion of
What is It the lesson. This aims to help you discover
and understand new concepts and skills.

This comprises activities for independent

practice to solidify your understanding and
What’s More
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
This includes questions or blank
What I Have Learned sentence/paragraph to be filled in to process
what you learned from the lesson.
This section provides an activity which will
What I Can Do help you transfer your new knowledge or
skill into real life situations or concerns.
This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning

iii
 competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of
the lesson learned.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any
part of the module. Use a separate sheet of paper in answering the
exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module, do
not hesitate to consult your teacher or facilitator. Always bear in mind
that you are not alone.

We hope that through this material, you will experience meaningful

learning and gain deep understanding of the relevant competencies. You
can do it!

iv
 What I Need to Know

This module was designed and written with you in mind. It is here to help
you master the skills in participating in workplace communication. The
scope of this module permits it to be used in many different learning
situations. The language used recognizes the diverse vocabulary level of
students. The lessons are arranged to follow the standard sequence of the
course. But the order in which you read them can be changed to correspond
with the textbook you are now using.

The module contains the lesson:

 Organizational Policies and Procedures

After going through this module, you are expected to:

1. Identify the purpose of organizational policies and procedures;
2. Distinguish the types of organizational policies and procedures;
3. Value the importance of implementing organizational policies and
procedures.

1
 What I Know

A. Multiple Choice. Use your notebook for your answers.

1. It is the exchanging of information and ideas within an organization.

a. discussion
b. idea generation
c. brainstorming
d. workplace communication

2. Effective communication occurs when a message is sent and received

a. quickly
b. instantly
c. accurately
d. loudly

3. Communication at workplace defines organizational goals and helps

coworkers
a. gossip
b. collaborate
c. chatter
d. converse

4. Coherent communication is
a. essential
b. vital
c. logical
d. sensible

5. It is a major part of workplace communication skills.

a. listening
b. commitment
c. understanding
d. speaking

2
B. Write TRUE if the statement is correct and FALSE if the statement is
wrong.

_____ 1. A guideline is a set of general guidelines that outline the

organization’s plan for tackling an issue. Policies communicate
the connection between the organization’s vision and values
and its day-to-day operations.
_____ 2. A policy tells employees how to deal with a situation and
when.
_____ 3. Organizations use policies and procedures to outline rules
outline courses of action to deal with problems.
_____ 4. Workplace policies establish boundaries, guidelines, and best
practices for acceptable behavior at your business.
_____ 5. Enforcement of the guidelines guarantees your organization’s
operational procedures and decision-making processes are
uniform and consistent across cases.

Lesson

1 Organizational Policies and Procedures

What’s In

Policies are general statements of how an organization want to behave and

procedures define exactly how to do a task or perform step by step.

Organizational policies and procedures must be properly implemented to

avoid chaos and misunderstanding among the members of an organization.

Notes to the Teacher

This module contains the topics on organizational policies and
procedures. To enhance the learners’ experience in this module, varied
activities are introduced relevant to the topic. Hence, a thorough
explanation on the use of this module is required as well as keeping
track of the learners’ progress to ensure its effectiveness.

Continued guidance and encouragement

3 are expected of the facilitator
within the duration of the module in order for the learners to sustain
its requirements.
 What’s New

Activity:

Instruction: In your notebook, answer the question below.

You are a Manager, and you have an employee who always come in late.
What do you do? How would you deal the problem?

Essay Rubrics

Areas of
Assessment A B C D
Presents ideas Presents ideas Ideas are too Ideas are
in an original in a consistent general vague or
Ideas manner manner unclear
5 points 4 points 3 points 1 point
Organization Strong and Organized Some No
organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
10 points 7 points beg/mid/end beg/mid/end
4 points 1 point
Understanding Writing shows Writing shows Writing shows Writing shows
strong a clear adequate little
understanding understanding understanding understanding
10 points 7 points 4 points 1 point
Mechanics Few (if any) Few errors Several errors Numerous
errors errors
5 points 4 points 3 points 1 point

4
 What is It

Organizational Policies and Procedures

Introduction

Policies and procedures go hand-in-hand but are not interchangeable.

A policy is a set of general guidelines that outline the organization’s plan for
tackling an issue. Policies communicate the connection between the
organization’s vision and values and its day-to-day operations.

A procedure explains a specific action plan for carrying out a policy.

Procedures tells employees how to deal with a situation and when.

Using policies and procedures together gives employees a well-rounded view

of their workplace. They know the type of culture that the organization is
striving for, what behavior is expected of them and how to achieve both of
these.

A social unit of people that is structured and managed to meet a need or to

pursue collective goals. All organizations have a management structure that
determines relationships between the different activities and the members,
and subdivides and assign roles, responsibilities, and authority to cary out
different tasks. Organizations are open systems—they affect and are affected
by their environment. Organizations use policies and procedures to outline
rules outline courses of action to deal with problems. Organization's policies
and procedures to make employees understand the organization’s views and
values on specific issues, and what will occur if they are not followed.
Policies are general statements of how an organization wants to behave and
procedures define exactly how to do a task or perform step by step. A policy
can be security related also and that can be used to identify risks and
mitigate risks.

Purpose

Policies provide framework and structure for your organization. When

consistently enforced, they contribute to the development of your company
culture. If you have strong policies on ethics, for instance, you can help
instill the importance of integrity and ethical behaviors in employees.
Policies also serve as a way for management to communicate behavioral
expectations to employees. Your guidelines also should convey
consequences for employees who violate certain policies. Good policies
reinforce practices that benefit the workplace and customers; they don't
arbitrarily and unnecessarily restrict employee freedoms and decision-
making.

5
Workplace policies establish boundaries, guidelines, and best practices for
acceptable behavior at your business. The purpose of policies such as these
is to allow management to communicate to the employees the way they are
expected to behave on the job.

The Importance of Policies and Procedures

Regardless of your organization’s size, developing formal policies and

procedures can make it run much more smoothly and efficiently. They
communicate the values and vision of the organization; ensuring employees
understand exactly what is expected of them in certain situations.

Because both individual and team responsibilities are clearly documented,

there is no need for trial-and-error or micromanaging. Upon reading the
workplace policies and procedures, employees should clearly understand
how to approach their jobs.

Formal policies and procedures save time and stress when handling HR
issues. The absence of written policies results in unnecessary time and
effort spent trying to agree on a course of action. With strict guidelines
already in place, employees simply have to follow the procedures and
managers just have to enforce the policies.

Implementing these documents also improves the way an organization looks

from the outside. Formal policies and procedures help to ensure your
company complies with relevant regulations. They also demonstrate that
organizations are efficient, professional and stable. This can lead to stronger
business relationships and a better public reputation.

Policies and procedures are helpful for making your workplace run more
efficiently, but they are only effective if you enforce them. Enforcement of the
guidelines guarantees your organization’s operational procedures and
decision-making processes are uniform and consistent across cases.

When you don’t enforce your procedures, you put your organization at risk.
If an employee or external person comes forward with an allegation against
your company, having formal policies and procedures in place strengthens
your case.

For example, say someone sues your organization for hiring discrimination,
claiming that they were not given a job they interviewed for because they
have a disability. Having an anti-discrimination policy in place is a strong
piece of evidence in your defense.

Or, say that you refuse to reimburse a first-class plane ticket an employee
bought to get to a conference. Pointing out that first-class airfare is not
eligible for expense reimbursement and having proof of this in your policy
protects your organization from legal actions and reputation damage.

6
Without formal policies and procedures, your organization may not be
reaching its potential. Developing and enforcing policies that reflect your
workplace’s values make it a better environment for all employees.

Types of Policies and Procedures

Organizations need policies and procedures for a wide range of HR topics.

Below are some of the subjects you should consider creating guidelines for.

A. Policies and Procedures for Attendance

These documents can include guidelines on tardiness, vacation time, sick

leave, appointments and paid volunteer hours. You can also include the
amount of notice required before booking time off. Take your corporate
culture into consideration when developing these rules.

B. Policies and Procedures for Employee Conduct

This is a broad topic and may require multiple, separate policies. Including
guidelines on drugs and alcohol use, smoking, performance management
and discipline helps employees know what is and is not acceptable behavior
at work.

An employee code of conduct includes expectations and defines acceptable

behaviors. It differs from a code of ethics in that it contains information
pertinent to the individual and their behavior on the job, but may contain
detailed offshoot information from the company's ethics code.

C. Policies and Procedures for Use of Company Property

Employees have to use company property in order to do their jobs.

Depending on your industry, this could include electronics, medical
equipment, vehicles, tools and uniforms. Include guidelines on how to care
for company property, as well as how much (if any) and what types of
personal use are permitted using company property.

D. Policies and Procedures for Harassment and Discrimination

Harassment and discrimination affect workplace culture. Keep employees

safe and treat them fairly by developing policies and procedures that
prohibit behaviors such as:

 sexual harassment
 bullying
 verbal and physical harassment
 stalking
 hiring discrimination

7
  workplace discrimination: Include information on how to report
harassment and discrimination and explain that the company will
not retaliate for reporting.

Harassment is a form of discrimination. It includes any unwanted physical

or verbal behavior that offends or humiliates you. Generally, harassment is
a behavior that persists over time. Serious one-time incidents can also
sometimes be considered harassment.

Harassment occurs when someone

 makes unwelcome remarks or jokes about your race, religion, sex,

age, disability or any other of the grounds of discrimination;
 threatens or intimidates you because of your race, religion, sex, age,
disability or any other of the grounds of discrimination;
 makes unwelcome physical contact with you, such as touching,
patting, or pinching.

Bullying is an ongoing and deliberate misuse of power in relationships

through repeated verbal, physical and/or social behavior that intends to
cause physical, social and/or psychological harm. It can involve an
individual or a group misusing their power, or perceived power, over one or
more persons who feel unable to stop it from happening.

E. Policies and Procedures for Internet and Social Media Use

Make employees aware that any internet use at work is not private. Urge
employees to limit personal internet use and ensure everything they do
online in the workplace is legal, ethical and appropriate (and explain what
these mean). Add guidelines about what is and is not appropriate to post on
social media regarding your organization as well.

Social media is computer-based technology that facilitates the sharing of

ideas, thoughts, and information through the building of virtual networks
and communities. By design, social media is internet-based and gives users
quick electronic communication of content. Content includes personal
information, documents, videos, and photos. Users engage with social media
via computer, tablet or smartphone via web-based software or web
application, often utilizing it for messaging.

F. Policies and Procedures for Health and Safety

Protecting employees’ safety and well-being should be every organization’s

top priority. When writing your health and safety policies, include
information about how to deal with illness or injury at work, equipment
safety guidelines and how to report a health or safety concern. Also include
procedures to follow in the event of a fire or natural disaster.

G. Policies and Procedures for Expenses

8
If your employees travel or purchase things for work, having an expense
reimbursement policy in place is essential. Explain what types of expenses
are acceptable for reimbursement (airfare class, transportation, meals, etc.).
Include procedures on how to submit a reimbursement claim.

The Need to Enforce Policies and Procedures

Policies and procedures are helpful for making your workplace run more
efficiently, but they are only effective if you enforce them. Enforcement of the
guidelines guarantees your organization’s operational procedures and
decision-making processes are uniform and consistent across cases.

When you don’t enforce your procedures, you put your organization at risk.
Risk is the probability or threat of damage, injury, liability, loss, or any
other negative occurrence that is caused by external or internal
vulnerabilities. If an employee or external person comes forward with an
allegation against your company, having formal policies and procedures in
place strengthens your case.

For example, say someone sues your organization for hiring discrimination,
claiming that they were not given a job they interviewed for because they
have a disability. Having an anti-discrimination policy in place is a strong
piece of evidence in your defense.

Or, say that you refuse to reimburse a first-class plane ticket an employee
bought to get to a conference. Pointing out that first-class airfare is not
eligible for expense reimbursement and having proof of this in your policy
protects your organization from legal actions and reputation damage.
Without formal policies and procedures, your organization may not be
reaching its potential. Developing and enforcing policies that reflect your
workplace’s values make it a better environment for all employees.

9
 What’s More

Exercise 1

Instruction: Make an interview with one member of your family who is currently
working or who have experience working with any organization. List down their
policies and procedures with regards to attendance. After the interview, review the
data collected and answer the questions below the box. Follow the format below.
Write your activity on your notebook.

Name of Employee (optional):

Company:
Policies and Procedures for Attendance:
1.
2.
3.
4.
5.

Questions:
1. How do you see yourself working in an organization?
2. How important is time management for you as a student?

Essay Rubrics

Areas of
Assessment A B C D
Presents ideas Presents ideas
in an original in a consistent Ideas are too Ideas are
Ideas manner manner general vague or
5 points 4 points unclear
3 points 1 point
Organization Strong and Organized Some No
organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
10 points 7 points beg/mid/end beg/mid/end
4 points 1 point
Understanding Writing shows Writing shows Writing shows Writing shows
strong a clear adequate little
understanding understanding understanding understanding
10 points 7 points 4 points 1 point
Mechanics Few (if any) Few errors Several errors Numerous
errors errors
5 points 4 points 3 points 1 point

10
Exercise 2

Text Twist:

A. Directions: Inside Box A are jumbled letters. Arrange the letters to form
words pertaining to organizational policies and procedures. Then write the
words inside Box B. Write your answer on your activity notebook.

Box A Box B

1. CYLIPO 1.
2. PRODURECE 2.
3. YBULLNGI 3.
B.
4. CTCODUN 4.
5. SKIR 5.

Directions: Define at least two of your answer in activity A.

1._________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

2._________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

What I Have Learned

Write your answers in your activity notebook.

I have learned that ________________________________________.

I have realized that ________________________________________.

I will apply ________________________________________________.

11
 What I Can Do

Activity:

Instruction: Make a list of your activities done yesterday at home. With all those
activity, which one is the most priority and why? What are the challenges you
encountered in doing your activity? How did you deal with the challenges? Write
your answer on your activity notebook.

Essay Rubrics

Areas of
Assessment A B C D
Presents ideas Presents ideas
in an original in a consistent Ideas are too Ideas are
Ideas manner manner general vague or
5 points 4 points unclear
3 points 1 point
Organization Strong and Organized Some No
organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
10 points 7 points beg/mid/end beg/mid/end
4 points 1 point
Understanding Writing shows Writing shows Writing shows Writing shows
strong a clear adequate little
understanding understanding understanding understanding
10 points 7 points 4 points 1 point
Mechanics Few (if any) Few errors Several errors Numerous
errors errors
5 points 4 points 3 points 1 point

Assessment

I. Direction: Identification. Choose the best answer from the box. Write your
answer on your activity notebook.

A. Policy
B. Procedure
C. Workplace Policies
D. Policies and Procedures for Attendance
E. Policies and Procedures for Employee Conduct
F. Organization
G. Harassment

12
 H. Employee Conduct
I. Risks
J. Social Media

____1. These documents can include guidelines on tardiness, vacation time,

sick leave, and appointments and paid volunteer hours.

____2. It explains a specific action plan for carrying out a policy. Procedures
tells employees how to deal with a situation and when.
____3. This is a broad topic and may require multiple, separate policies.
Including guidelines on drugs and alcohol use, smoking, performance
management and discipline helps employees know what is and is not
acceptable behavior at work.
____4. It establishes boundaries, guidelines, and best practices for
acceptable behavior at your business.

____5. It is a set of general guidelines that outline the organization’s plan for
tackling an issue.

____6. It includes any unwanted physical or verbal behavior that offends or

humiliates you.

____7. A probability or threat of damage, injury, liability, loss, or any other

negative occurrence that is caused by external or internal
vulnerabilities.
____8. A social unit of people that is structured and managed to meet a need
or to pursue collective goals.
____9. It is computer-based technology that facilitates the sharing of ideas,
thoughts, and information through the building of virtual networks
and communities.

____10. It includes expectations and defines acceptable behaviors.

II. Identification. Write your answer on the space provided before the
number.

_____1. Include guidelines on how to care for company property, as well as

how much (if any) and what types of personal use are permitted
using company property.
_____2. It is a type of policy that keeps employees safe and treats them fairly
by developing policies and procedures that prohibit behaviors such as
sexual harassment, bullying, and workplace discrimination.

13
_____3. It is a type of policy that urges employees to limit personal Internet
use and ensure everything they do online in the workplace is legal,
ethical and appropriate.
_____4. It includes procedures to follow in the event of a fire or natural
disaster.
_____5. It includes procedures on how to submit a reimbursement claim.

Additional Activities

Direction: Analyze the situations below and choose an applicable policy from
the box. Write your answer on your activity notebook.

A. Policy on Attendance
B. Policy on Employee Conduct
C. Policy on Harassment and Discrimination
D. Policy for Health and Safety
E. Policy for Use of Company Property

1. Employee A is excellent worker. But when she’s not, she can be

irritable, erratic and difficult to work with. This difficult behavior used
to be very infrequent, and her excellent work made up for it. But lately
her work has deteriorated, and her behavior has become more and
more difficult to work with. Her interpersonal skills and performance
need to improve.
2. Employee B is a long time employee with no past performance issues.
Over the past few months, she has been coming in late, which is not
like her. I get the feeling something is going on. I don’t want to have to
discipline her, but her tardiness has to stop.
3. Employee C is walking by a conference room when he overhears
Employee D ridiculing Employee E for what he is wearing.
4. Employee A met an accident on his way to his fieldwork during office
hours. He broke his right arm. He is admitted to a hospital for
treatment.
5. Employee B is a company driver and is authorized and approved by
the company to drive the company vehicles. It is the responsibility of
the employee driver to ensure that the vehicle is in full operational
condition before each use.

14
 15
What I Know
A. B.
1. D 1. FALSE
2. C 2. FALSE
E 5. 3. B 3. TRUE
D 4. 4. C 4. TRUE
5. B 5. TRUE
C 3.
A 2.
B 1.
What’s More
Additional Activities
Exercise 2
1. POLICY
2. PROCEDURE
Expenses
3. BULLYING
5. Policies and Procedures for
4. CONDUCT
Health and Safety
5. RISK
4. Policies and Procedures for
Definition:
Internet and Social Media Use
POLICY: is a set of general guidelines
3. Policies and Procedures for
that outline the organization’s plan for
Harassment & Discrimination
tackling an issue.
2. Policies and Procedures for
PROCEDURE: explains a specific action
Property
plan for carrying out a policy.
1. Policies for Use of Company
BULLYING: is an ongoing and deliberate
B.
misuse of power in relationships
10. H
through repeated verbal, physical
9. J
and/or social behavior that intends to
8. F
cause physical, social and/or
7. I
psychological harm.
6. G
CONDUCT: it includes expectations and
5. A
defines acceptable behaviors.
4. C
RISK: a probability or threat of damage,
3. E
injury, liability, loss, or any other
2. B
negative occurrence that is caused by
1. D
external or internal vulnerabilities.
A.
Assessment
Answer Key
References

Adu-Oppong, Akua, Communication in the Workplace: Guidelines for

Improving Effectiveness, Global Journal of Commerce & Management
Perspectives, 2014

“Communication in the Workplace Reference Guide.” Skill Builders LMS.

Accessed June 5, 2020.
https://www.skillbuilderlms.com/wpcontent/uploads/2017/07/Communic
ation-in-the-Workplace-Reference-Guide.pdf

“Organizational Policies Procedures Standards and Guidelines.”

OmniSecu.com. Accessed June 6, 2020. https://www.omnisecu.com/ccna-
security/organizational-policies-procedures-standards-and-guidelines.php

“Ways to Communicate Effectively in the Workplace.” Smallbiztrends.

Accessed June 5, 2020. https://smallbiztrends.com/2013/11/ways-to-
communicate-effectively-in-theworkplace.html
For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: [email protected]
Website: lrmds.depednodis.net