Fundamentals of Public Speaking

Fundamentals of Public
Speaking
Version 5.2.4
Fall 2017
College of the Canyons
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Special Thank You to Natalie Miller and

Victoria Leonard
This Material is a College of the Canyons Open Educational Resource (OER).

To find out more about Open Educational Resources at College of the
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Contents
Welcome To Public Speaking .................................................................................................... 2
Chapter 1: Introduction To Public Speaking ............................................................................ 5
Chapter 2: Ethics .................................................................................................................... 22
Chapter 3: Speaking With Confidence.................................................................................... 42
Chapter 4: Listening Effectively .............................................................................................. 58
Chapter 5: Audience Analysis ................................................................................................. 78
Chapter 6: Organizing and Outlining ...................................................................................... 95
Chapter 7: Introductions and Conclusions ........................................................................... 122
Chapter 8: Delivering Your Speech........................................................................................ 149
Chapter 9: Visual Aids ........................................................................................................... 208
Chapter 10: Supporting Your Ideas ....................................................................................... 239
Chapter 11: Using Language Well ......................................................................................... 277
Chapter 12: Informative Speaking ......................................................................................... 304
Chapter 13: Critical Thinking & Reasoning .......................................................................... 321
Chapter 14: Persuasive Speaking.......................................................................................... 356
Chapter 15: Special Occasion Speaking ................................................................................ 396
1|College of the Canyons – Coms 105 Public Speaking

Welcome To Public Speaking
OVERVIEW
Given the demands for good communication skills in the civic realm and in the workplace,
a course in public speaking is perhaps more important than ever. There is no quick path to
a great speech. Good speaking is developed through practice and hard work.
The public speaking course is a unique course. Unlike, say, a course in the principles of law
or the history of Central Asia, the public speaking course requires you to both know content
and be able to perform a skill well. You will learn important principles of public speaking,
but simply knowing these principles is insufficient; you must also be able to apply them
well. By the same token, you might be able to get through a speech without saying “um,”
but if the content of the speech is bad, it is not a good speech. The best public speakers not
only speak smoothly, they also say important and interesting things.
Course Student Learning Outcomes

By the end of this semester, you should be able to
1. Organize and deliver effective informative and persuasive speeches applying the
principles of public speaking.
2. Utilize effective research skills using traditional and electronic resources.
3. Analyze public discourse.
This course thus advances the mission of the Department of Communication at College of
the Canyons to nurture socially responsible, literate citizens who can interpret and evaluate
the images and messages they create and receive.
HOW TO BE A STUDENT OF PUBLIC SPEAKING
The most successful model for teaching public speaking (and the one this class follows) relies
on a mix of instruction, imitation, and practice.
• Instruction reinforces the lessons learned from the history of public speaking study.
The instruction in this class draws most explicitly from the rhetorical tradition. We
will study principles of argumentation, arrangement, and style.
• Imitation means that when studying a performance skill like speaking, we benefit by
identifying and imitating the best practices of skilled speakers. I don’t mean stealing
or plagiarizing, I mean trying to link phrases together in a manner similar to a speaker
we think sounds good. There are a number of speeches that you will watch during
this course (online and in class). The intent of these speeches is to show you some
best practices. You shouldn’t simply watch a speech like you would a television show;
you should look to find some verbal or nonverbal behaviors that you would like to be
able to imitate.
• Practice is the most obvious leg of public speaking study. If you are going to get better
at public speaking, you must be able to apply the lessons of instruction and imitation
by practicing your speeches. The nice thing about public speaking is that you can
practice it almost anywhere. However, your practice time is best spent by speaking in
situations where you have an attentive audience (as opposed to a curious dog or a
sleeping roommate).
MISCONCEPTIONS ABOUT PUBLIC SPEAKING
1 You can’t learn to be a good public speaker; you have to be born a naturally good
speaker. Everyone can become a better public speaker through study and practice.
I love to ski. I wasn’t born a good skier; rather, I grew up skiing. I skied as often as I
could, and I got better. The same is true of public speaking. You were born with the
basic equipment needed for speaking in public—lungs and a mouth.
2 I can only learn public speaking through practice. This misconception often works
in conjunction with the misconception #1 and #3. I see this as a hugely egoistic
argument since it assumes that only you know what good public speaking is and
only you know how to improve. Let me return to the skiing analogy (though you
could substitute any sports or skills analogy, like playing a musical instrument).
Most people develop their skiing ability by simply skiing a lot. But if you want to
get better, you need to seek outside information about the principles of skiing.
That’s why people pay a lot of money for ski lessons. Ski instructors can both
model good skiing behaviors and they can talk about the physics of metal on snow
and the physiology of your muscles on skis.
3 Public speaking is just delivery (speech content doesn’t matter). This is like saying
that a good essay is simply one that has good grammar or punctuation. A good
essay should have good grammar and punctuation, but it also needs good content.
The same holds true of a speech. When we listen to a speech we judge the speaker
according to what they say as well as how they say it. Think about presidential
debates. After any presidential debate, pundits flood the airwaves and pick apart
both content and delivery, but they spend far more time discussing what the
candidates said.
4 Reading a speech is the best way to ensure a good speech. You will hear me talking
a lot about the similarities between writing and speaking, but they also differ in
many important respects. A speech is an act of communication with a specific
audience. Reading a speech undermines this (and as we will see, can actually make
you more nervous). If you were having a conversation with a friend about your
classes and suddenly started reading a prepared set of comments, the conversation
would sink. Why? A conversation is dynamic and relies on communicating with the
other person. A speech is like a conversation in this way, you are engaging in a
shared act of communication with the audience.
As you can see, strong public speaking skills is not something that people are born with or
something that we can do alone. Now that you have an idea of what to expect from this
course, what is expected of you, and why public speaking is vitally important, lets get
started!

Chapter 1: Introduction To Public Speaking
By: Lisa Schreiber, Ph.D. and Morgan Hartranft Millersville University, Millersville, PA
LEARNING OBJECTIVES
After reading this chapter, you should be able to:
• Articulate at least three reasons why public speaking skills are important.
• Describe the difference between the linear and the transactional model of
communication.
• List, define, and give an example of each of the components of communication.
• Differentiate between the major types of speeches.
• Identify the eleven core public speaking competencies.
• Apply chapter concepts in final questions and activities.
Introduction to Public Speaking: Introduction

Humans’ ability to communicate using formalized systems of language sets us apart from
other living creatures on the Earth. Whether these language conventions make us
superior to other creatures is debatable, but there is no question that overall, the most
successful and most powerful people over the centuries have mastered the ability to
communicate effectively. In fact, the skill of speaking is so important that it has been
formally taught for thousands of years.
The ironic feature of public speaking is that while we recognize that it is an important skill
to have, many of us do not like or want to give speeches. You may be reading this book
because it was assigned to you in a class, or you may be reading it because you have to
give a speech in your personal or professional life. If you are
reading this book because you like public speaking or you
have a burning desire to learn more about it, you’re in the
minority.
The good news about public speaking is that although it may

not be on the top of the list of our favorite activities, anyone
can learn to give effective presentations. What is important
is that the audience understands you and remembers what
you have to say. By learning and using the techniques

provided in this reading material, you will discover how to create engaging speeches and
present them using your own delivery style.
Benefits of Public Speaking
According to the Association of
American Colleges and
Universities, there is a core set of
skills that are necessary “both for
a globally engaged democracy
and for a dynamic, innovation
fueled economy” (Rhodes, 2010).
In the category of “Intellectual
and practical skills,” public
speaking is listed as one of these
core skills.
Public speaking is the process of

designing and delivering a
message to an audience. Effective
public speaking involves understanding your audience and speaking goals, choosing
elements for the speech that will engage your audience with your topic, and delivering your
message skillfully.
Good public speakers understand that they must plan, organize, and revise their material in
order to develop an effective speech. This is not particularly surprising given that
communication skills are critical for intellectual development, career trajectory, and civic
engagement. Public speaking is universally applicable to all types of majors and occupations
and is seen by U.S. employers as a critical employability skill for job seekers (Rockler-Gladen,
2009). No matter what your ambitions and interests are, developing speaking skills will
benefit your personal, professional, and public life.
Personal
People don’t just give presentations on the job and in classes. At times we are called upon
to give speeches in our personal lives. It may be for a special event, such as a toast at a
wedding. We may be asked to give a eulogy at a funeral for a friend or loved one. We may
have to introduce a guest speaker at an event or present or accept an award for service.
Developing the skill to give these types of speeches can help us to fulfill essential roles in
our family and community. Another great personal benefit of public speaking is that it
builds self-confidence. It’s no surprise that speaking in public is scary, but by engaging in
the activity you will build self-confidence through the experience.
Professional
TV announcers, teachers, lawyers, and
entertainers must be able to speak well, but most
other professions require, or at the very least, can
benefit from the skills found in public speaking. It
is believed 70% of jobs today involve some form of
public speaking (Aras, 2012).
With the recent economic shift from

manufacturing to service careers, the ability to
communicate with others has become crucial. Top
CEOs advise that great leaders must be able to
communicate ideas effectively; they must be able
to persuade, build support, negotiate and speak
effectively in public (Farrell, 2013).
The chapters on “Informative Speaking” and “Persuasive Speaking” can help readers
understand how to write presentations that enhance their leadership skills. But before you
even start a career, you have to get a job. Effective speaking skills make you more attractive
to employers, enhancing your chances of securing employment and later advancing within
your career.
Employers, career counselors, and the National Association of Colleges and Employers
(NACE) all list good communication skills at the top of the list of qualities sought in potential
employees. According to NACE’s executive director, Marilyn Mackes, the Job Outlook 2013
Report found that employers are looking for people who can communicate effectively (Koncz
& Allen, 2012). Monster.com advises, “articulating thoughts clearly and concisely will make
a difference in both a job interview and subsequent job performance” (McKay, 2005).
Action is a great restorer and builder of confidence. Inaction is not only the result, but the cause, of
fear. Perhaps the action you take will be successful; perhaps different action or adjustments will have
to follow. But any action is better than no action at all.
~ Norman Vincent Peale
Public
Learning about public speaking will allow you to participate in democracy at its most
basic level. Public speaking is important in creating and sustaining a society, which

includes informed, active participants. Even if you do not plan to run for office, learning
about public speaking helps you to listen more carefully to and critically evaluate others
speeches. Listening and critical thinking allow you to understand public dilemmas, form
an opinion about them, and participate in resolving them. The progress of the past
century involving segregation, women’s rights, and environmental protection are the
result of people advancing new ideas and speaking out to others to persuade them to
adopt changes.
Introduction to Public Speaking: Models of Communication

It should be clear by now that public speaking happens all around us in many segments of
our lives. However, to truly understand what is happening within these presentations, we
need to take a step back and look at some of the key components of the communication
process.
Linear Model of Communication

The first theoretical model of communication was proposed in 1949 by Shannon and
Weaver for Bell Laboratories. This three-part model was intended to capture the radio and
television transmission process. However it was later adapted to human communication
and is now known as the Linear Model of Communication.
The first part of the model is the sender, and this is the person who is speaking. The second
part of the model is the channel, which is the apparatus for carrying the message (i.e., the
phone or TV). The third part of the model is the receiver, and this is the person who picks
up the message.
In this model, communication is seen as a one-way process of transmitting a message from

one person to another person. This model can be found in Figure 1.1. If you think about
situations when you communicate with another person face-to-face or when you give a
speech, you probably realize that this model is inadequate—communication is much more
complicated than firing off a message to others.

Transactional Model of Communication
Models of communication have evolved significantly since Shannon and Weaver first
proposed their well- known conceptual model over sixty years ago. One of the most useful
models for understanding public speaking is Barnlund’s Transactional Model of
Communication. In this model, communication is seen as an ongoing, circular process. We
are constantly affecting and are affected by those we communicate with.
The transactional model has a number of interdependent processes and components,
including the encoding and decoding processes, the communicator, the message, the
channel and noise. Although not directly addressed in Barnlund’s (2008) original
transactional model, participants’ worldviews and the context also play an important role
in the communication process. See Figure 1.2 for an illustration.

He who would learn to fly one day must first learn to stand and walk and run
and climb and dance; one cannot fly into flying. ~ Friedrich Nietzsche
Introduction to Public Speaking: Elements of the Communication

Process
Encoding and Decoding
Encoding refers to the process of taking ideas, thoughts feelings, or mental images, and
associating those with words, and then speaking those words in order to convey a message.
So, if you wanted to explain to your aunt the directions to your new apartment, you would
picture in your mind the landscape, streets and buildings, and then you would select the
best words that describe the route so your aunt could find you.
10 | C o l l e g e o f t h e C a n y o n s – C o m s 1 0 5 P u b l i c S p e a k i n g
Decoding is the reverse process of encoding. It involves listening to words, thinking about
them, and converting those words into mental images, thoughts, feelings, and ideas. If your
aunt were trying to find her way to your apartment, she would listen to your words,
associate these words with streets and landmarks that she knows, and then she would form
a mental map of the way to get to you. Using Language Well (Chapter 11) provides
additional insight into the encoding and decoding processes.
Communicator
The term communicator refers to each person in the interaction or speech setting. It is
used instead of sender and receiver, because when we are communicating with other
people, we are not only sending a message, we are receiving messages from others
simultaneously.
When we speak, we observe others’ nonverbal behavior to see if they understand us, and
we gauge their emotional state. The information we gain from these observations is known
as feedback. Over the telephone, we listen to paralinguistic cues, such as pitch, tone,
volume, and fillers (i.e., “um,” “uh,” “er,” “like,” and so on). This means that communication
is not a one-way process.
Even in a public speaking situation, we watch and listen to audience members’ responses.
If audience members are interested, agree, and understand us, they may lean forward in
their seats, nod their heads, have positive or neutral facial expressions, and provide
favorable vocal cues (such as laughter, “That’s right,” “Uh huh,” or “Amen!”). If audience
members are bored, disagree, or are confused by our message, they may be texting or
looking away from us, shake their heads, have unhappy or confused expressions on their
faces, or present oppositional vocal cues (like groans, “I don’t think so,” “That doesn’t make
sense,” or “You’re crazy!”). Thus, communication is always a transactional process—a give
and take of messages.
Message
The message involves those verbal and nonverbal behaviors enacted by communicators
that are interpreted with meaning by others. The verbal portion of the message refers to
the words that we speak, while the nonverbal portion includes our tone of voice and other
non-vocal components such as personal appearance, posture, gestures and body
movements, eye behavior, the way we use space, and even the way that we smell.
For instance, the person who gets up to speak wearing a nice suit will be interpreted more
positively than a person giving the exact same speech wearing sweats and a graphic t- shirt.
Or if a speaker tries to convince others to donate to a charity that builds wells in poor
African villages using a monotone voice, she will not be as effective as the speaker who
gives the same speech but speaks with a solemn tone of voice. If there is ever a conflict
between the verbal and the non-verbal aspects of a message, people will generally believe
the nonverbal portion of the message.
To test this, tighten your muscles, clench your fists at your sides, pull your eyebrows
together, purse your lips, and tell someone in a harsh voice, “NO, I’m NOT angry!” See if
they believe your words or your nonverbal behavior.
The message can also be intentional or unintentional. When the message is intentional,
this means that we have an image in our mind that we wish to communicate to an
audience or a person in a conversation, and we can successfully convey the image from
our mind to others’ minds with relative accuracy.
An unintentional message is sent when the message that we wish to convey is not the
same as the message the other person receives. Let’s say you are returning from an outing
with your significant other and she or he asks, “Did you have a good time?” You did have
a good time but are distracted by a TV commercial when asked, so you reply in a neutral
tone, “Sure, I had fun.” Your significant other may interpret your apathetic tone of voice
and lack of eye contact to mean that you did not enjoy the evening, when in fact you
actually did. Thus as communicators, we cannot always be sure that the message we wish
to communicate is interpreted as we intended.
Channel
The channel is very simply the means through which the message travels. In face-to-face
communication, the channel involves all of our senses, so the channel is what we see, hear,
touch, smell, and perhaps what we taste. When we’re communicating with someone
online, the channel is the computer; when texting, the channel is the cell phone; and when
watching a movie on cable, the
channel is the TV.
The channel can have a profound

impact on the way a message is
interpreted. Listening to a
recording of a speaker does not
have the same psychological impact
as listening to the same speech in
person or watching that person on
television.
One famous example of this is the 1960 televised presidential debate between John F.
Kennedy and Richard Nixon. According to History.com (2012), on camera, Nixon looked
away from the camera at the reporters asking him questions, he was sweating and pale, he
had facial hair stubble, and he wore a grey suit that faded into the set background. “Chicago
mayor Richard J. Daley reportedly said [of Nixon], ‘My God, they’ve embalmed him before
he even died’” (History.com).
Kennedy, on the other hand, looked into the camera, was tanned, wore a dark suit that
made him stand out from the background, and appeared to be calm after spending the
entire weekend with aides practicing in a hotel room. Most of those who listened to the
radio broadcast of the debate felt that it was a tie or that Nixon had won, while 70% of
those watching the televised debate felt that Kennedy was the winner.
Noise
The next aspect of the model of communication is noise. Noise refers to anything that
interferes with message transmission or reception (i.e., getting the image from your head
into others’ heads). There are several different types of noise. The first type of noise is
physiological noise, and this refers to bodily processes and states that interfere with a
message. For instance, if a speaker has a headache or the flu, or if audience members are
hot or hungry these conditions may interfere with message accuracy.
The second type of noise is psychological noise. Psychological noise refers to mental states
or emotional states that impede message transmission or reception. For example, if
someone has just broken up with a significant other, or if they’re worried about their
grandmother who is in the hospital, or if they are thinking about their shopping list, this
may interfere with communication processes as well.
The third type of noise is actual physical noise, and this would be simply the actual sound
level in a room. Loud music playing at a party, a number of voices of people talking
excitedly, a lawnmower right outside the window, or anything that is overly loud will
interfere with communication.
The last type of noise is cultural noise. Cultural noise

refers to message interference that results from
differences in peoples’ worldviews. Worldview is
discussed in more detail below, but suffice it to say that
the greater the difference in worldview, the more
difficult it is to understand one another and
communicate effectively.
Worldview
Most people don’t give a lot of thought to the communication process. In the majority of
our interactions with others, we are operating on automatic pilot. Although the encoding
and decoding processes may appear to be fairly straightforward, it is actually much more
complicated than it seems. The reason for this is because we all have different
worldviews. Worldview is the overall framework through which an individual sees, thinks
about, and interprets the world and interacts with it. There are five core components to
our worldview.
1. Epistemology is the way that we acquire knowledge and/or what counts as

knowledge. Think about the process of conducting research. Thirty years ago, to find a
series of facts, one had to use a card catalogue and scour the library stacks for books. Now
researchers can access thousands of pages of information via their computer from the
comfort of their own home. Epistemology is linked to public speaking because it governs
audience members’ preferred learning styles and who or what they consider to be
credible sources.
2. Ontology refers to our belief system, how we see the nature of reality or what we see
as true or false. We may (or may not) believe in aliens from outer space, that butter is bad
for you, that the Steelers will win the Superbowl, or that humans will be extinct in 200
years. Speechwriters should be careful not to presume that audience members share the
same beliefs. If a speaker claims that illness can be aided with prayer, but several people
in the audience are atheists, at best the speaker has lost credibility and at worst these
audience members could be offended.
3. Axiology represents our value system, or what we see as right or wrong, good or bad,
and fair or unfair. One of the ways that you can tell what people value is to ask them what
their goals are, or to ask them what
qualities they look for in a life
partner. Values can have an impact
on multiple levels of the public
speaking process, but in particular,
values impact speaker credibility
and effectiveness in persuasion. For
instance, some cultures value
modest dress in women, so wearing a
sleeveless shirt while presenting could
cause a female to lose credibility with
some audience members. Or if
audience members value the
freedom to bear arms over the benefits of government regulation, a speaker will have a
difficult time convincing these audience members to vote for stricter gun control
legislation.
4. Cosmology signifies the way that we see our relationship to the universe and to other
people. Cosmology dictates our view of power relationships and may involve our religious
or spiritual beliefs. Controversial speech topics (like universal health care and the death
penalty) are often related to this aspect of worldview as we must consider our responsibilities
to other human beings and our power to influence them. Interestingly, cosmology would also
play a role in such logistical points as who is allowed to speak, the order of speakers on a
schedule (e.g., from most to least important), the amount of time a speaker has to speak,
the seating arrangement on the dais, and who gets the front seats in the audience.
5. Praxeology denotes our preferred method of completing everyday tasks or our

approach to solving problems. Some speech writers may begin working on their outlines as
soon as they know they will need to give a speech, while others may wait until a few days
before their speech to begin preparing (we do not recommend this approach). Praxeology
may also have an impact on a speaker’s preference of delivery style, methods of arranging
main points, and choice of slideware (i.e., Power Point versus Prezi).
It is always good to explore the stuff you don’t agree with, to try and understand a different
lifestyle or foreign worldview. I like to be challenged in that way, and always end up learning
something I didn’t know.
~ Laura Linney
It is important to understand worldview because it has a profound impact on the encoding

and decoding processes, and consequently on our ability to be understood by others. Try
this simple experiment: ask two or three people to imagine a dog while you imagine a dog
at the same time. “Dog” is a very concrete
word (a word that describes a tangible
object that can be perceived through the
senses), and it is one of the first words
children in the United States learn in school.
Wait a few seconds and then ask each
person what type of dog he or she was
thinking of. Was it a Chihuahua? Golden
retriever? Rottweiler? Or some other dog?
Most likely each person you asked had a
different image in his or her mind than you
had in yours. This is our worldview at work.
To further illustrate, you may tell a co-worker, “I can’t wait to go home this weekend—
we are having lasagna!” Seems like a fairly clear-cut statement, doesn’t it? Unfortunately,
it is not. While “lasagna” is also a concrete word, our worldviews cause us to interpret
each word in the statement differently. Where is “home?” Who is making the meal? What
ingredients will be used in the lasagna? Is this dish eaten as a regular meal or for a special
occasion? Will there be leftovers? Are friends invited? Since everyone who has eaten
lasagna has had a different experience of the cuisine, we all acquire a different image in
our mind when we hear the statement “…we are having lasagna!”
Complicating matters is the fact that the more abstract the word becomes, the more room
there is for interpretation. Abstract words (words that refer to ideas or concepts that are
removed from material reality) like “peace,” “love,” “immoral,” “justice,” “freedom,”
“success,” and “honor” can have a number of different meanings; each of which is
predicated on one’s worldview.
Communicators have their own unique worldviews that shape both the encoding and
decoding processes, which means that we can never be completely understood by another
person. People from the Midwest may call carbonated beverages “pop,” while those from
the East Coast may say “soda,” and those from Georgia may say “Coke.” Even when simple
terms are used like “oak tree” or “fire hydrant,” each listener will form a different mental
image when decoding the message. Never take communication for granted, and never
assume your listener will understand you. It takes hard work to make yourself understood
by an audience.
Context is worth 80 IQ points. ~ Alan Kay
Context
The last element of the communication process is the context in which the speech or
interaction takes place. In the 1980’s context was
taught as the actual physical setting where
communication occurred, such as in a place of
worship, an apartment, a workplace, a noisy
restaurant, or a grocery store. People communicate
differently in each one of these places as there are
unwritten rules of communication (called norms)
that govern these settings.
More recently the concept of context has evolved

and expanded to include the type of relationships we have with others and the
communicative rules that govern those relationships. So you do not speak the same way
to your best friend as you do to a small child, your parent, your boss, your doctor, or a
police officer. And you may speak to your best friend differently in your apartment than
you do in your parents’ home, and your communication may also change when you are
both out with friends on the weekend. In sum, the context refers to the norms that govern
communication in different situations and relationships.
Introduction to Public Speaking: Conclusion

Our capacity to communicate through systems of language differentiates us from other
species, but the use of that language to communicate effectively is actually harder than
anticipated, particularly in front of an audience. Fortunately, by reading this book, you can
learn the skills required to communicate more effectively one-on-one and in a speaking
situation.
The speeches you present will be given in a particular context. In your role as
communicator, you will encode and deliver a message, which will then be decoded by
audience members (also communicators). At the same time you are speaking, you will be
receiving verbal and nonverbal feedback from the audience. The way that the message is
decoded will depend entirely on the amount of noise interfering with the message as well
as the worldviews of audience members.
Every new speaker should work to become skilled at the eleven core public speaking
competencies. These competencies include: selecting a useful topic, writing an engaging
introduction, organizing the points of the speech, finding effective supporting materials for
the points, adding a conclusion
that provides closure, using
clear and vivid language, Review Questions and Activities
making sure that one’s vocal • What are the personal, professional and public
expression corresponds to the benefits of enhancing your public speaking skills?
goals of the speech, using
nonverbals that complement • What is the difference between the linear and
the message, adapting the transactional model of communication?
message to one’s audience, • Define and give an original example of each of the
using visual aids effectively, and elements of the communication process.
using credible evidence and
• Which of the elements of the communication
sound reasoning in persuasive
process do you think has the greatest impact on the
messages. Each one of the
way a message is interpreted? Explain
competencies just listed is
covered in depth in one or more
chapters in this book.
The authors of this textbook hope that readers will find the chapters useful in developing
their own communication competence. Whether you are new to giving presentations, or a
more experienced speaker, it is important to remember that the best way to improve your
public speaking skills is through preparation and practice. Although it may take time to
learn effective speaking skills, the effort is well worth the benefits you will reap in your
personal, professional, and public life.
Glossary
Abstract Word
Words that refer to ideas or concepts that are removed from material reality.
Axiology
A part of worldview; refers to an individual’s or group’s value system.
Channel
The means through which the message travels.
Communicator
The people in the interaction or speech setting who encode and decode messages
simultaneously.
Concrete Word
A word that describes a tangible object that can be perceived through the senses.
Context
The communication rules that govern different physical settings and/or different types
of relationships.
Cosmology
A part of worldview; refers to the way individuals and groups see themselves in relation
to other people and their view of their place in the universe.
Cultural Noise
Differences in worldview that cause message interference.
Decoding
The process of listening to words and interpreting the words so they are associated with a
mental image.
Encoding
The process of taking a mental image, associating the image with words, and then
speaking those words.
Epistemology
A part of worldview; refers to the way an individual or group acquires knowledge or
what counts as knowledge.
Listening
The psychological process of interpreting and making sense of the messages we receive.
Message
The words, nonverbal behavior, or other signals transmitted from one person to
another.
Noise
Any thing that interferes with the message transmission or the encoding and decoding
processes.
Nonverbal Behavior
All of the messages we send — except for the words we say. Can include appearance,
eye behavior, kinesics (body movement), proxemics (use of space), touch, time, and
smell.
Norms
The verbal and nonverbal rules (usually unspoken) that govern communicative behavior.
Ontology
A part of worldview; refers to an individual’s or group’s belief system.
Praxeology
A part of worldview; refers to the way an individual or group goes about tasks or solving
problems.
Psychological Noise
Message interference that results from disturbed or excited mental states.
Physiological Noise
Message interference that results from bodily discomfort.
Physical Noise
Message interference that results when the noise level (as measured in decibels) makes
it difficult to hear a message.
Public Speaking
The act of delivering a speech in front of a live audience.
Worldview
The overall framework through which an individual sees, thinks about, and interprets
the world and interacts with it.
References
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Communication theory (2nd Ed), pp. 47-57. New Brunswick, New Jersey:
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should-have/
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http://www.history.com/topics/kennedy-nixon-debates
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college grads. www.naceweb.org/pressreleases/.
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Washington D. C.: Association of American Colleges and Universities.
Rockler-Gladen, N. (2009, March 21). Job skills that every college student needs: Writing, speaking,
professionalism, and other important knowledge. Suite 101.com. Retrieved from
http://studyskills.suite101.com/article.cfm/job_skills_that_every_college student_needs
Schreiber, L., Paul, G. & Shibley, L. R. (2012). The development and test of the Public Speaking
Competence Rubric. Communication Education, 61 (3), 205 – 233.
Shannon, C. E., & Weaver, W. (1949). The mathematical theory of communication. Urbana: University of
Illinois Press
U.S. Department of Labor (2000). Skills and tasks for jobs: A SCANS report for America 2000. The Secretary’s
Commission on Achieving Necessary Skills. Washington, D.C.
Photo Credits
p. 1 The Dali Lama http://commons.wikimedia.org/wiki/File: Dalai-Lama-talking-to-KD.jpg By
Wakan Foundation for the Arts
p. 2 Ronsenbaum talking to woman http://commons.wikimedia.org/wiki/File:
Michael_Rosenbaum_(4995506953).jpg By Vagueonthehow
p. 2 Alice Walker http://commons.wikimedia.org/wiki/File: Alice_Walker_(cropped)1.jpg ByVirginia
Debolt
p. 5 The Kennedy / Nixon Debate 1960 http://en.wikipedia.org/wiki/File:Kenned
y_Nixon_Debate_(1960).jpg By the National Park Service
p. 6 FEMA worker talking to woman http://upload.wikimedia.org/wikipedia/co

mmons/1/17/FEMA_-_32747_-
_FEMA_Community_Relations_worker_talking_to_a_Ohio_resident.jpg Ficara / FEMA
p. 6 Superfans http://commons.wikimedia.org/wiki/File:NFL_Superfans.jpg By HMJD02
p. 7 Hand cyclists at Warrior Games http://commons.wikimedia.org/wiki/File: Flickr_-
_The_U.S._Army_- _Talking_technique.jpg By U.S. Army
p. 9 Reasons not to like public speaking http://www.flickr.com/photos/codepo8/4 348896264/
by Christian Heilmann
p. 9 Woman drawing http://www.flickr.com/photos/jonnygoldstein/3958
940167/sizes/m/in/photostream/ by Jonny Goldstein
Chapter 2: Ethics
By Alyssa G. Millner, Ph.D. and Rachel D. Price, Ph.D.
University of Central Arkansas, University of Arkansas at Little Rock & University of Kentucky, and
Southern Illinois University & University of Kentucky
LEARNING OBJECTIVES
 Define ethics and explain why ethics are important in public speaking.
 Differentiate between morality and ethical dilemma.
 Identify the three types of plagiarism and understand how to avoid them.
 Explain how to cite sources in written and oral speech materials.
 Develop responsible language use by avoiding hate language and using inclusive
language.
 Use a speech platform to promote diversity, raise social awareness, and understand
free speech.
 Employ ethical listening by readying both mind and body to avoid distractions.
 Develop patterns of ethical feedback through praise and constructive criticism.
 Apply ethical communication skills to public speaking situations.
 Apply module concepts in final questions and activities.
Ethics in Public Speaking: Introduction

Maggie is helping her older sister plan for her wedding. She loves event planning and
decides to give an informative speech to her classmates on “Selecting a Florist.” She knows
all the other women in class will adore the topic
and her visual aids (an assortment of flowers and
a rose for everyone to take home). As Maggie
begins the speech, she creates a listener relevance
link that relates mostly to the women in the class.
In fact, most of the speech is directed at female
listeners.
As she moves through the main points of her
speech, Maggie realizes that she is running out of
time and only has 1 minute left or the instructor
will penalize her. During her third main point, she skips over some citations but shares the
statistics of saving money on a trustworthy florist. The listeners don’t notice that Maggie
neglected to provide oral source citations, so she feels confident of the “expertise” she has
derived. After Maggie finishes her final main point, she concludes and reminds the ladies
to find her later if they have any questions about the prices of quality florists in the area.
When preparing for this speech, Maggie attempted an audience analysis, which we will
study in chapter 5. However, she failed to adequately involve all audience members by
choosing a traditionally female topic and tailoring the language to females in the class.
A second unethical decision made by Maggie was to omit oral citations, thereby failing to
give credit to those who deserved it. Maggie’s practices in her speech are just a few ways
in which unethical public speaking can occur. The evolution of ethics is central to public
speaking because it is through communication that our ideas about right and wrong or
good and bad are formed.
Ethics is knowing the difference between what you have a right to do

and what is right to do. ~ Potter Stewart
Issues related to honesty, integrity, and morality are present in our everyday lives. We
recognize the need for ethical communication when leaders make deceitful statements.
For instance, we all remember President Clinton’s famous quote: “I did not have sexual
relations with that woman.” We recognize a crafty speaker when we hear one. Ethics,
however, aren’t just important for presidents and other public figures. Ethical concerns
arise in a variety of public speaking contexts, as this chapter portrays.
The National Communication Association (NCA) suggests that communicators should be

committed to following principles of ethical communication. According to the NCA Credo
of Ethical Communication (1999), “Ethical communication is fundamental to responsible
thinking, decision making, and the development of relationships and communities within
and across contexts, cultures, channels, and media.” Ethical communication also yields
positive outcomes, such as truthfulness, respect, and accuracy of information. You can see
that ethics is a very important part of the communication process. Likewise, it is an
important part of the public speaking process.
Unethical communication can lead to poor decision-making or a lack of respect for self
and others, and threaten the well-being of individuals and society. Early scholars of ethical
communication, most notably Nielsen (1966) and Johannesen (1967), began to
incorporate a discussion of ethics in all aspects of communication. These forerunners
began exploring ethics in the area of public speaking. Communication experts agree that
ethical communication is an important responsibility of the speaker.
Defining Ethics
Some of the early leaders in philosophy—Aristotle, Socrates, and Plato—spoke extensively
about morality and ethical principles. Aristotle is frequently cited as a central figure in the
development of ethics as we discuss them today in the communication discipline.
Aristotle claimed that a person who had ethos, or credibility, was not only able to convey
good sense and good will, but also good morals. Great philosophers have debated the
merits of living well, doing good, and even communicating skillfully. Smitter describes early
Greeks and Romans as teachers of public speaking; these philosophers argued that public
communication is “a means of civic engagement,” and ethics are “a matter of virtue.”
Ethics and ethical communication are not only an important part of our lives and our
decision-making but also are crucial to the public speaking process.
Moral excellence comes about as a result of habit. We become just by doing just
acts, temperate by doing temperate acts, brave by doing brave acts. ~ Aristotle
Morality is the process of discerning between right and wrong. Ethics involves making
decisions about right and wrong within a dilemma. Sometimes, ethical dilemmas are
simple. Other times, they require complex choices, such as the decision to report your
immediate boss for misrepresenting expenses or the decision to move your grandmother
into a retirement community. These scenarios are more complex than simple choices
between right and wrong. Instead, these examples are ethical dilemmas because two
“right” choices are pitted against one another. It’s good to report an unethical supervisor,
but it’s also good to keep your job. It’s good that your grandmother feels independent,
but it’s also positive for her to receive extra assistance as her health deteriorates.
Ethics and Ethical Standards
As public speakers, we make ethical choices when preparing and delivering a speech. We
can easily be faced with a moral dilemma over what information to provide or how to
accurately represent that information. Knowing the speaking setting, the audience, and
our knowledge of the topic, we are able to confront ethical dilemmas with a strong moral
compass.
This process is made easier by our ethical standards. Ethical standards, or moral principles,
are the set of rules we abide by that make us “good” people and help us choose right from
wrong. The virtuous standards to which we adhere influence our ethical understanding.
For instance, followers of Buddha believe that communication should be careful—good
communication should exhibit restraint, responsibility, and kindness (Merrill, 2009).
If you want others to be happy, practice compassion. If you want to be happy,
practice compassion. ~ Dalai Lama
This stance informs one’s ethical standards. In fact, Merrill (2009) explains that the holy
Dalai Lama, the Buddhist spiritual leader, believes compassion is
even more essential than truth. Therefore, it is justifiable to be
untruthful when the deception is part of the process of caring for
another. This example illustrates how one’s belief system
influences his or her ethical standards.
These ethical standards are the guidelines we use to interpret

rightness and wrongness in life, in relationships, and in public
speaking. Wallace (1955) claims, “ethical standards of
communication should place emphasis upon the means used to
secure the end, rather than upon achieving the end itself.” This
argument suggests that speakers must consider moral standards
through every step of the speech process.
“Questions of right and wrong arise whenever people communicate (NCA Credo for Ethical
Communication, 1999). Once we have identified our ethical standards, we can apply these
to make sure that we are communicating ethically.
Ethical communication is an exchange of responsible and trustworthy messages

determined by our moral principles. Ethical communication can be enacted in written, oral,
and non-verbal communication. In public speaking, we use ethical standards to determine
what and how to exchange messages with our audience. As you read further in this chapter,
you will begin to understand the guidelines for how ethical communication should occur in
the public speaking process.
Ethical Speaking
In January 2012, an Australian politician, Anthony Albanese, presented a speech to the
National Press Club. Several people criticized this speech, saying that he stole lines from
Michael Douglas’s character (the U.S. President) in the movie The American President.
Several specific lines from Albanese’s speech did seem to mirror Douglas’s monologue,
with only the names changed. The Liberal Party federal director, Brian Loughnane, claimed
that this shows Albanese is “unoriginal and devoid of ideas.” Others stated that he should
be embarrassed and should apologize to the Parliament (ABC News, 2012).
What do you think about Albanese’s speech? Was this a simple mishap? A funny prank?
Something more serious? What do you think this says about Albanese’s character? His
reputation as a politician? Assessing your attitudes and values toward this situation is the
same as considering how ethics play a role in public speaking.
Ethical public speaking is not a one-time event. It does not just occur when you stand to
give a 5-minute presentation to your classmates or co-workers. Ethical public speaking is a
process. This process begins when you begin brainstorming the topic of your speech. Every
time you plan to speak to an audience—whether it is at a formal speaking event or an
impromptu pitch at your workplace—you have ethical responsibilities to fulfill. The two
most important aspects in ethical communication include your ability to remain honest
while avoiding plagiarism and to set and meet responsible speech goals.
Integrity is telling myself the truth. And honesty is telling the truth to other
people. ~ Spencer Johnson
Be Honest and Avoid Plagiarism

Credible public speakers are open and honest with their audiences. Honesty includes
telling your audience why you’re speaking (thesis statement) and what you’ll address
throughout your speech (preview). For instance, one example of dishonest speech is when
a vacation destination offers “complimentary tours and sessions” which are really
opportunities for a sales person to pitch a timeshare to unsuspecting tourists. In addition
to being clear about the speech goal, honest speakers are clear with audience members
when providing supporting information.
The first step of ethical speech preparation is to take notes as you research your speech
topic. Careful notes will help you remember where you learned your information. Recalling
your sources is important because it enables speaker honesty.
Passing off another’s work as your own or neglecting to cite the source for your
information is considered plagiarism. This unethical act can result in several consequences,
ranging from a loss in credibility to academic expulsion, or job loss.
Even with these potential consequences, plagiarism is unfortunately common. In a national
survey, “87 percent of students claimed that their peers plagiarized from the Internet at
least some of the time” (Cruikshank, 2004). This statistic does not take into account
whether or not the plagiarism was intentional, occurring when the writer or speaker
knowingly presented information as his or her own; or unintentional, occurring when
careless citing leads to information being uncredited or miscredited. However, it is
important to note that being unaware of how to credit sources should not be an excuse for
unintentional plagiarism.
In other words, speakers are held accountable for intentional and unintentional plagiarism.
The remainder of this section discusses how to ensure proper credit is given when
preparing and presenting a speech.
A liar should have a good memory. ~ Quintilian
There are three distinct types of plagiarism—global, patchwork, and incremental
plagiarism (Lucas, 2001). Global plagiarism, the most obvious form of plagiarism,
transpires when a speaker presents a speech that is not his or her own work. For example,
if a student finds a speech on the Internet or borrows a former speech from a roommate
and recitesthat speech verbatim, global plagiarism has occurred. Global plagiarism is the
most obvious type of theft. However, other forms of plagiarism are less obvious but still
represent dishonest public speaking.
If you tell the truth, you don’t have to remember anything. ~ Mark Twain
Sometimes a student neglects to cite a source simply

because she or he forgot where the idea was first learned.
Shi (2010) explains that many students struggle with
plagiarism because they’ve reviewed multiple texts and
changed wording so that ideas eventually feel like their
own. Students engage in “‘patchwriting’” by copying from
a source text and then deleting or changing a few words
and altering the sentence structures” (Shi, 2010).
Patchwork plagiarism is plagiarism that occurs when one
“patches” together bits and pieces from one or more sources and represents the end
result as his or her own. Michael O’Neill (1980) also coined the term “paraplaging” to
explain how an author simply uses partial text of sources with partial original writing. An
example of patchwork plagiarism is if you create a speech by pasting together parts of
another speech or author’s work. Read the following hypothetical scenario to get a better
understanding of subtle plagiarism.
Three months ago, Carley was talking to her coworkers about expanding their
company’s client base. Carley reported some of the ideas she’d been pondering
with Stephen and Juan. The three employees shared ideas and provided
constructive criticism in order to perfect each notion, and then mentioned
they’d revisit the conversation over lunch sometime soon. A week later, Carley
shared one of her ideas during the company’s Monday morning staff meeting.
Carley came up with the idea, but Stephen and Juan helped her think through
some of the logistics of bringing in more clients. Her peers’ input was key to
making Carley’s client-building idea work. When Carley pitched her idea at the
company staff meeting, she didn’t mention Stephen or Juan. She shared her idea
with senior management and then waited for feedback.
Did Carley behave unethically? Some would say: “No!” since she shared her own idea. Did
Carley speak honestly? Perhaps not because she didn’t account for how her idea took
shape—with the help of Stephen and Juan. This scenario is an example of how complicated
honesty becomes when speaking to an audience.
The third type of plagiarism is incremental plagiarism, or when most of the speech is the
speaker’s original work, but quotes or other information have been used without being
cited. Incremental plagiarism can occur if, for example, you provide a statistic to support
your claim, but do not provide the source for that statistic. Another example would be if a
student included a direct quote from former president Ronald Reagan without letting the
audience know that those were Reagan’s exact words.
Understanding the different types of plagiarism is the first step in ensuring that you
prepare an honest speech.
Table 2.1: Purdue OWL APA Guide for Citing Sources
Cite Do Not Cite

Words or ideas presented in a magazine, Your own lived experiences, your own
book, newspaper, song, TV program, movie, observations and insights, your own thoughts,
Web page, advertisement, or any other and your own conclusions about a subject.
medium.
Information you gain through interviewing When you are writing up your own results
or conversing with another person, face to obtained through lab or field experiments.
face, over the phone, or in writing.
When you copy the exact words or a unique When you use your own artwork, digital
phrase. photographs, video, audio, etc.
When you reprint any diagrams, When you use common knowledge – e.g.
illustrations, charts, pictures, or other visual folklore, common sense observations, myths,
materials. and historical events.
When you reuse or repost any electronically When you are using generally accepted facts.
available media, including images, audio,
video, or other media.
The following pages will provide you will the appropriate guidelines and resources for
making sure that your speech follows the format your instructor requires. When in doubt,
make certain you check with your instructor to see if she or he is asking you to write in APA
or MLA format.
Decide When to Cite

Ethical speakers are not required to cite commonly known information (e.g., skin is the
largest human organ; Barack Obama was elected President of the U.S. in 2008). When
speaking publicly you must orally cite all information that isn’t general knowledge. For
example, if your speech claims that the sun is a star, you do not have to cite that
information since it’s general knowledge. If your speech claims that the sun’s temperature
is 15.6 million Kelvin, then you should cite that source aloud (Nine Planets, 2011).
The OWL, an online writing lab at Purdue
University, provides an excellent guide
for when you need to cite information
(see Table 3.1).
Understanding when to include source
material is the first step in being able to ethically cite sources. The next step in this process
is to determine how to appropriately cite sources orally and in written materials.
Understand Paraphrasing and Direct Quotations

Next, it is important to understand the process for paraphrasing and directly quoting
sources in order to support your speech claims. First, what is the difference between
paraphrasing and directly quoting a source?
If you research and learn information from a source—the Centers for Disease Control and
Prevention (CDC), for instance— then share that information in your own words; you don’t
use quotation marks; but you do credit the CDC as your source. This is known as a
paraphrase—a sentence or string of sentences that shares learned information in your own
words. A direct quote is any sentence or string of sentences that conveys an author’s idea
word-for-word.
According to the APA (American Psychological Association), when writing speech content,
you must include quotation marks around an author’s work when you use his or her
keywords, phrases, or sentences. This would be relevant for a speech outline, a handout,
or a visual aid.
Develop Accurate Citations
Ethical speakers share source information with the audience to attribute information
correctly, and to build or maintain credibility. On written materials, such as handouts or
speech outlines, citations are handled much like they would be in any essay. Oral citations
will look and sound different, as the audience usually does not have your outline in front of
them.
You should provide enough information so that an audience member understands where the
information came from and is able locate the source. To give the most thorough and
supportive oral citation, you should include the author(s) name or source, the publication, the
date, and the credibility of the author(s).You may choose to briefly describe the author to lend
credibility to your supporting information.
Table 3.2
Sample Oral Professor of Communication Studies, Elena Ruiz’s

Citation 2015 article in Communication Monographs states
that …(enter direct quote or paraphrase here).
Sample Ruiz, E. (2015). Communication apprehension in the

Reference classroom and beyond. Communication Monographs,
Citation 63 (2), 413-450.
As you can see, there is information in both the reference citation and the oral citation that
is not included in the other. Ethical speakers provide written, oral, and visual citations to their
audience.
Visual aids, just like speech content, must be displayed ethically for the audience. It is not
sufficient to include a “Sources” or “References” slide at the end of your PowerPoint because
that does not accurately link each author to his or her work. Instead, ethical presenters
provide an author reference on the slide in which the cited content is shown. Similarly, you
should cite sources on your PowerPoint throughout the presentation. Visual aids will be
discussed in greater detail in Chapter 9, include posters, objects, models, PowerPoints, and
handouts.
It’s also important to understand how copyright law might affect what and how you include
information in your speech and on your visual aid. The fair use provision allows for copyrighted
information to be shared if it is used for educational benefits, news reporting, research, and in
other situations.
Nolo (2010) explains, “In its most general sense, a fair use is any
copying of copyrighted material done for a limited and
‘transformative’ purpose, such as to comment upon, criticize, or
parody a copyrighted work. Such uses can be done without
permission from the copyright owner” (Nolo, 2010). In order to
determine if the use of content falls under the fair use provision,
there are four factors to consider:
1. How will this be used?
2. What is to be used?
3. How much will be used?
4. What effect does this have?
You can find more about these four factors at the U.S. Copyright website.
Ethics and equity and the principles of justice do not change with the calendar.~
David Herbert Lawrence
Set Responsible Speech Goals

Jensen coined the term “rightsabilities” to
explain how a communicator must balance
tensions between speaker rights and
responsibility to others. Ensuring that you
have responsible speech goals is one way to
achieve ethical communication in public
speaking. There are several speech goals that
support this mission. This section will focus
on five goals: 1) promote diversity, 2) use
inclusive language, 3) avoid hate speech, 4) raise social awareness, and 5) employ respectful
free speech.
Promote Diversity
One important responsibility speakers have is fostering diversity, or an appreciation for
differences among individuals and groups. Diversity in public speaking is important when
considering both your audience and your speech content.
Promoting diversity allows audience members who may be different from the speaker to
feel included and can present a perspective to which audience members had not previously
been exposed. Speakers may choose a speech topic that introduces a multicultural issue
to the audience or can promote diversity by choosing language and visual aids that relate
to and support listeners of different backgrounds. Because of the diversity present in our
lives, it is necessary to consider how speakers can promote diversity.
One simple way of promoting diversity is to use both sexes in your hypothetical examples
and to include co-cultural groups when creating a hypothetical situation. For example, you
can use names that represent both sexes and that also stem from different cultural
backgrounds. In the story about Carley and her co-workers, her co-workers were
deliberately given male names so that both sexes were represented.
Ethical speakers also encourage diversity in races, socioeconomic status, and other
demographics. These choices promote diversity. In addition, ethical speakers can strive to
break stereotypes. For instance, if you’re telling a hypothetical story about a top surgeon
in the nation, why not make the specialized surgeon a female from a rural area? Or make
the hypothetical secretary a man named Frank? You could also include a picture in your
visual aid of the female surgeon or the male secretary at work. Ethical speakers should
not assume that a nurse is female or that a firefighter is male. Sexist language can alienate
your audience from your discussion (Driscoll & Brizee, 2010).
Another way that sexist language occurs in speeches is when certain statements or ideas
are directed at a particular sex. For example, some audience members could find the
“Selecting a Florist” speech described at the beginning of this chapter to be sexist. Another
example is the following statement, which implies only males might be interested in
learning how to fix a car: “I think that fixing a car is one of the most important things you
can learn how to do. Am I right, guys?” Promoting diversity is related to using inclusive
language, discussed in the following sections.
Excellence is the best deterrent to racism or sexism. ~Oprah Winfrey
Use Inclusive Language

Avoiding sexist language is one way to use inclusive language. Another important way for
speakers to develop responsible language is to use inclusionary pronouns and phrases.
For example, novice speakers might tell their audience: “One way for you to get involved
in the city’s Clean Community Program is to pick up trash on your street once a month.”
Instead, an effective public speaker could exclaim: “One way for all of us to get involved
in our local communities is by picking up trash on a regular basis.”
This latter statement is an example of “we” language—pronouns and phrases that unite
the speaker to the audience. “We” language (instead of “I” or “You” language) is a simple
way to build a connection between the speaker, speech content, and audience.
Table 3.3 “You” vs. “We” Language
“You” Language You may say that you’re too busy to

volunteer, but I don’t agree. I’m here to
tell you that you should be volunteering
in your community.
“We” Language As college students, we all get busy in our

daily lives and helpful acts such as
volunteering aren’t priorities in our
schedules. Let’s explore how we can be
more active volunteers in our
community.
In this exchange, the “you” language sets the speaker apart from the audience and could
make listeners defensive about their time and lack of volunteering. On the other hand, the
“we” language connects the speaker to the audience and lets the audience know that the
speaker understands and has some ideas for how to fix the problem. This promotes a
feeling of inclusiveness, one of the responsible speech goals.
Avoid Hate Speech

Another key aspect of ethical speaking is to develop an awareness of spoken words and
the power of words. The NCA Credo of Ethical Communication highlights the importance
of this awareness: “We condemn communication that degrades individuals and humanity
through distortion, intimidation, coercion, and violence, and through the expression of
intolerance and hatred” (1999).
Words can be powerful—both in helping you achieve your speech goal and in affecting
your audience in significant ways. It is essential that public speakers refrain from hate or
sexist language.
Hate speech, according to Verderber, Sellnow, and Verderber (2012) is “the use of words
and phrases not only to demean another person or group but also to express hatred and
prejudice.” Hate language isolates a particular person or group in a derogatory manner.
Michael Richards, famous for the role of Cosmo Kramer on Seinfeld, came under fire for
his hate speech during a comedy routine in 2006. Richards used several racial epithets and
directed his hate language towards African-Americans and Mexicans (Farhi, 2006).
Richards apologized for his outbursts, but the damage to his reputation and career was
irrevocable. Likewise, using hate speech in any public speaking situation can alienate your
audience and take away your credibility, leading to more serious implications for your
grade, your job, or other serious outcomes. It is your responsibility as the speaker to be
aware of sensitive material and be able to navigate language choices to avoid offending
your audience.
No matter what people tell you, words and ideas can change the world. ~ Robin
Williams
Raise Social Awareness

Speakers should consider it their ethical responsibility to educate listeners by introducing
ideas of racial, gender, or cultural diversity, but also by raising social awareness, or the
recognition of important issues that affect societies.
Raising social awareness is a task for ethical speakers because educating peers on important
causes empowers others to make a positive change in the world. Many times when you
present a speech, you have the
opportunity to raise awareness about
growing social issues. For example, if
you’re asked to present an informative
speech to your classmates, you could tell
them about your school’s athletic
tradition or you could discuss Peace One
Day—a campaign that promotes a single
of worldwide cease-fire, allowing crucial
food and medicine supplies to be shipped
into warzone areas (PeaceOneDay.org).
If your assignment is to present a persuasive speech, you could look at the assignment as
an opportunity to convince your classmates to (a) stop texting while they drive, (b)
participate in a program that supports US troops by writing personal letters to deployed
soldiers or (c) buy a pair of TOMS (tomsshoes.com) and find other ways to provide basic
needs to impoverished families around the world.
Of course, those are just a few ideas for how an informative or persuasive speech can be
used to raise awareness about current social issues. It is your responsibility, as a person and
speaker, to share information that provides knowledge or activates your audience toward
the common good (Mill, 1987).
One way to be successful in attaining your speech goal while also remaining ethical is to
consider your audience’s moral base. Moon (1993) identifies a principle that allows the
speaker to justify his or her perspective by finding common moral ground with the
audience. This illustrates to the audience that you have goodwill but allows you to still use
your moral base as a guide for responsible speech use.
For example, even though you are a vegetarian and believe that killing animals for food is
murder, you know that the majority of your audience does not feel the same way. Rather
than focusing on this argument, you decide to use Moon’s principle and focus on animal
cruelty. By highlighting the inhumane ways that animals are raised for food, you appeal to
the audience’s moral frame that abusing animals is wrong—something that you and your
audience can both agrees upon.
If we lose love and self-respect for each other, this is how we finally die.
~ Maya Angelou
Employ Respectful Free Speech

We live in a nation that values freedom of speech. Of course, due to the First Amendment,
you have the right and ability to voice your opinions and values to an audience. However,
that freedom of speech must be balanced with your responsibility as a speaker to respect
your audience.
Offending or degrading the values of your audience members will not inform or persuade
them. For example, let’s say you want to give a persuasive speech on why abortion is
morally wrong. It’s your right to voice that opinion. Nevertheless, it’s important that you
build your case without offending your audience members— since you don’t know
everyone’s history or stance on the subject.
Showing disturbing pictures on your visual aid may not “make your point” in the way you
intended. Instead, these pictures may send audience members into an emotional tailspin
(making it difficult for them to hear your persuasive points because of their own
psychological noise). Freedom of speech is a beautiful American value, but ethical speakers
must learn to balance their speech freedom with their obligation to respect each audience
member.
Fortunately for serious minds, a bias recognized is a bias sterilized. ~

Benjamin Haydon
Ethics in Public Speaking: Ethical Listening

Jordan stood to give his presentation to the class. He knew he was knowledgeable about
his chosen topic, the Chicago Bears football team, and had practiced for days, but public
speaking always gave him anxiety. He asked for a show of hands during his attention
getter, and only a few people acknowledged him. Jordan’s anxiety worsened as he
continued his speech. He noticed that many of his classmates were texting on their phones.
Two girls on the right side were passing a note back and forth. When Jordan received his
peer critique forms, most of his classmates simply said, “Good job” without giving any
explanation. One of his classmates wrote, “Bears SUCK!”
Just as you hope others are attentive to your speech, it is important to know how to listen
ethically—in effort to show respect to other speakers. As we can see from the example
above, communicating is not a one-way street. Jordan’s peers were not being ethical
listeners.
All individuals involved in the communication process have ethical responsibilities. An
ethical communicator tries to “understand and respect other communicators before
evaluating and responding to their messages ( As you will learn in Chapter 4, listening is an
important part of the public speaking process. Thus, this chapter will also outline the ethics
of ethical listening. This section explains how to improve your listening skills and how to
provide ethical feedback. Hearing happens physiologically, but listening is an art. The
importance of ethical listening will be discussed first.
Provide Ethical Feedback

Ethical speakers and listeners are able to provide quality feedback to others. Ethical
feedback is a descriptive and explanatory response to the speaker. Brownell explains that
a response to a speaker should demonstrate that you have listened and considered the
content and delivery of the message. Responses should respect the position of the speaker
while being honest about your attitudes, values, and beliefs.
Praising the speaker’s message or delivery can help boost his or her confidence and
encourage good speaking behaviors. However, ethical feedback does not always have to be
positive in nature.
Constructive criticism can point out flaws of the speaker while also making suggestions.
Constructive criticism acknowledges that a speaker is not perfect and can improve upon
the content or delivery of the message. In fact, constructive criticism is helpful in perfecting
a speaker’s content or speaking style. Ethical feedback always explains the listener’s
opinion in detail. Figure 3.3 provides examples of unethical and ethical feedback.
Figure 3.2: Unethical and Ethical Feedback
● I really enjoyed your speech.
● Unethical Feedback ● Your speech lacks supportive information.
● You are the worst public speaker ever.
● I really enjoyed your speech because your topic was personally

interesting to me.
Ethical Feedback
● Outside information was not cited, so support was lacking.
● I believe your speech was ineffective because you were not
very prepared and made no eye contact with the audience.
As you can see from the example feedback statements (Figure 3.2), ethical feedback is
always explanatory. Ethical statements explain why you find the speaker effective or
ineffective.
Another guideline for ethical feedback is to “phrase your comments as personal
perceptions” by using “I” language (Sellnow, 2009). Feedback that employs the “I”
pronoun displays personal preference regarding the speech and communicates
responsibility for the comments. Feedback can focus on the speaker’s delivery,
content, style, visual aid, or attire. Be sure to support your claims—by giving a clear
explanation of your opinion—when providing feedback to a speaker.
Feedback should also support ethical communication behaviors from speakers by
asking for more information and pointing out relevant information (Jensen, 1997). It is
clear that providing ethical feedback is an important part of the listening process and,
thus, of the public speaking process.
A man without ethics is a wild beast loosed upon this world. ~ Albert Camus
Ethics in Public Speaking: Conclusion

This chapter addresses ethics in public speaking. As
ethics is an important part of our daily lives, it also
plays a significant role in any public speaking
situation. This chapter defines ethics and provides
guidelines for practicing ethics in public speaking
and listening. An ethical public speaker considers
how to be honest and avoid plagiarism by taking
notes during the research process, identifying
sources, and deciding when it is appropriate to cite sources. Ethical public speakers also
cite sources properly by understanding how to paraphrase and directly quote sources. In
addition, they know how to cite in written speech materials, during oral presentations, and
on visual aids.
Ethical speakers strive to achieve responsible speech goals by promoting gender, racial, and
cultural diversity, using inclusive language, refraining from using hate speech, raising social
awareness about important issues when possible, and understanding the balance of free
speech with responsibility to audience
members. Ethical listeners consider their Review Questions and Activities
responsibilities when both listening and
providing feedback to speakers. Ethical ● Where
listeners should prepare to listen by did
removing distractions, avoiding ethics
prejudging the speaker, and listen with the originate
whole body by giving supportive nonverbal ? How
feedback to the speaker. Ethical feedback is are
explanatory and descriptive. With this ethics
improved understanding of how to used in
prepare and present a speech ethically, you public
can accomplish the goal of ethical public speaking
speaking. Consider ethics as you learn ?
about the public speaking process in ● What is
upcoming chapters. plagiaris
m?
Glossary What is
the
differenc
Direct Quote
e
A direct quote is any sentence that conveys the primary source’s idea word-for-word.
between
Diversity global
Diversity is an appreciation for differences among individuals and groups. and
Ethical Feedback patchwo
rk
Ethical feedback is descriptive and explanatory feedback for a speaker. Ethical feedback
can be positive praise or constructive criticism. plagiaris
m?
Ethical Listener ● What is
A listener who actively interprets shared material and analyzes the speech contentthe and
speaker’s effectiveness. differenc
Ethical Communication e
Ethical communication is an exchange of responsible and trustworthy messages between
determined by our moral principles. paraphr
asing
and
38 | C o l l e g e o f t h e C a n y o n s – C o m s 1 0 5 P u b l i c S p e a k directly
ing
quoting
a
source?
● What
free
speech
rights
Ethical Standards
Rules of acceptable conduct, that when followed promote values such as trust, good
behavior, fairness and/or kindness.
Ethics
Ethics is the process of determining what is good or bad, right or wrong in a moral
dilemma.
Global Plagiarism
Global plagiarism is plagiarism that occurs when a speaker uses an entire work that is
not his/her own.
Hate Language
Hate language is the use of words or phrases that isolate a particular person or group in
a derogatory manner.
Incremental Plagiarism
Incremental plagiarism is plagiarism that occurs when most of the speech is the
speaker’s original work, but quotes or other information have been used without being
cited.
Listening
Listening is the process of interpreting, or making sense of, sounds.
Morality
Morality is the process of discerning between right and wrong.
Paraphrase
A paraphrase is any sentence that shares learned information in the speaker’s own
words.
Patchwork Plagiarism
Patchwork plagiarism is plagiarism that occurs when one patches together bits and
pieces from one or more sources and represents the end result as his or her own.
Plagiarism
Plagiarism is when one passes off another’s work as his/her own or neglects to cite a
source for his/her information.
Social Awareness
Social awareness is the recognition of important issues that affect societies.
“We” Language
“We” Language includes the use of pronouns and phrases that unite the speaker to the
audience.
Ethics in Public Speaking: References
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Julia
Sweeney’s humorous illness narrative [PowerPoint slides]. Retrieved from author [slide adapted and used
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Johannesen, R. L. (1967). Ethics and persuasion: Selected readings. New York: Random House.
Langer, E. J. (1989). Mindfulness. Cambridge, MA: Da Capo Press.
Lucas, S. E. (2001) . The art of public speaking (7th ed.). New York: McGraw-Hill.
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(Eds.),Ethical communication (pp. 11-17). Columbia, MO: University of Missouri Press.
Mill, J.S. (1987). Utilitarianism. In A. Ryan (Ed.), Utilitarianism and other essays (pp. 272-338). New York:
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Moon, J. D. (1993). Theory, citizenship, and democracy. In G. E. Marcus & R. L. Hanson, Reconsidering the
democratic public (pp. 211-222). University Park, PA: The Pennsylvania State University Press.
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Files/About_NCA/Leadership_and_Governance/Public_Policy_Platform/PDF-
PolicyPlatform- NCA_Credo_for_Ethical_Communication.pdf
NBC News and news services. (2011, June 16). New York Rep. Anthony Weiner resigns. Retrieved from
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Nielsen, T. R. (1966). Ethics of speech communication. Indianapolis, IN: Bobbs Merrill.
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Learning.
Photo Credits
p.1 Occupy Bay Street by Kelly Finnamore
http://commons.wikimedia.org/wiki/File:Woman_speaking_about_ending_war.jpg
p.2 President Bill Clinton Jan 26 1998 http://www.youtube.com/watch?v=VBe_guezGGc
p. 3 Thai Buddha by Lisa Schreiber
p. 4 Copy without permission by Nina Paley http://commons.wikimedia.org/wiki/File:ME_109_Thief.png
p. 5 Rainbow dahlia by Holice Turnbow http://commons.wikimedia.org/wiki/File:RainbowDhalia_quilt.jpg
p. 8 Copyrightquestion by Stephan Baum
http://commons.wikimedia.org/wiki/File:Question_copyright.svg
p. 8 U.S. F15 Jet Pilots by Tech. Sgt. Keith Brown
http://commons.wikimedia.org/wiki/File:F-15_pilots_Elmendorf.jpg
p. 9 Rise above the hate by RealDealDougR
http://commons.wikimedia.org/wiki/File:Rise_Above_Hate.jpg
p. 10 Older man speaking by Joe Mabel
http://commons.wikimedia.org/wiki/File:Raising_John_T._Williams_Memorial_Totem_Pole_300.jpg
Chapter 3: Speaking With Confidence
By Ronald P. Graspy, Ph.D.
Kutztown University, Kutztown, PA
Learning Objectives
 Understand the nature of communicative apprehension (CA), and be in a better
position to deal with your particular “brand” of CA
 Analyze objectively the formation of your habitual frame of reference
 Apply cognitive restructuring (CR) techniques to create a more positive frame of
reference
 Understand the importance of customized practice to become conversant in your topic
 Create a personal preparation routine to minimize your apprehension
Speaking With Confidence: Introduction

“I have to do what?”
You receive your syllabus on the first day of history class, and you see that a
significant percentage of your overall grade for the semester depends upon
one, ten-minute oral presentation in front of the class. The presentation is to
be based on an original research project and is due in eight weeks.
You are excited to get an email after a very positive job interview. They ask
you to come to a second interview prepared to answer a number of questions
from a panel made up of senior management. The questions are contained
in an attachment. “Please be ready to stand in the front of the room to
answer,” the email reads; ending with “See you next week!”
The plans are finalized: You will have dinner to meet your new fiancé’s family
on Saturday night – just days away. But, then you are told that your fiancé’s
father, a former Marine and retired police officer, will want to talk about
politics and current events – and that he will likely judge what sort of person
you are based on how well you can defend your ideas.
In this chapter, you will learn about dealing with one of the most common fears in our
society: the fear of public speaking. Fear of public speaking is associated with
communication apprehension (CA), which is an individuals level of fear or anxiety
associated with either real or anticipated communication with another person or persons
(McCrosky, 1977).
If you are one of those folks – take comfort in the fact that you are not alone! Research
indicates that 20% or more of the U.S. population has a high degree of communicative
apprehension (McCroskey, 1976).
CA is a real phenomenon that represents a well-documented obstacle not only to

academic, but also to professional success. CA can impact many diverse areas; from one’s
level of self-esteem (Adler, 1980) and how you are perceived by others (Dwyer & Cruz,
1998), to success in school, achieving high grade-point averages, and even landing job
interview opportunities (Daly & Leth, 1976).
People with higher levels of CA have demonstrated that they will avoid communicative
interaction in personal and professional relationships, social situations, and importantly,
classrooms. Such avoidance can result in miscommunication and misunderstanding, which
only becomes compounded by further avoidance.
CA left unaddressed can even lead to a negative disposition toward public interaction,
which leads to a lesser degree of engagement, thus perpetuating the fear and further
compounding the situation (Menzel & Carrell, 1994). The anxiety creates a vicious cycle and
becomes a self-fulfilling prophecy. But it is a cycle that need not continue.
By reading this chapter, you will learn about CA; not necessarily how it develops, as that
can be different in every individual, but rather about how people can deal with it
effectively. CA is not something that can easily be eliminated – turned “off” as if controlled
by an internal toggle switch. But it doesn’t have to remain an obstacle to success either.
Effective public speaking is not simply about learning what to say, but about developing
the confidence to say it. For many, it all comes down to overcoming those nerves and
convincing yourself that you can actually get up there and speak! Each individual deals
with CA most effectively through increased self-awareness and a willingness to work on
reducing its impact. To conquer the nervousness associated with public speaking, one
must identify the factors that lead to this anxiety, and then take specific steps to
overcome this apprehension.
Classifying Communication Apprehension (CA)

CA is not the result of a single cause, and so the phenomenon itself comes in many forms.
It is important for each person to recognize that their particular sort of CA (we’ll call it a
“personal brand”) is a phenomenon that has developed uniquely through each of their
lives and experiences.
Trait-anxiety
Some researchers (McCroskey, et al. 1976) describe CA as trait-anxiety, meaning that it is
a type of anxiety that is aligned with an individual’s personality. People who would call
themselves “shy” often seek to avoid interaction with others because they are uncertain
of how they will be perceived. Avoiding such judgment is generally not difficult, and so
becomes a pattern of behavior. These folks, according to researchers, are likely view any
chance to express themselves publicly with skepticism and hesitation. This personal
tendency is what is known as trait-anxiety.
State-anxiety
Other researchers (Beatty, 1988) describe CA as state-anxiety, meaning that it is a type of
anxiety that is derived from the external situation which individuals find themselves.
While some may fear public speaking due to some personal trait or broader social anxiety,
researchers have found that CA more often stems from the fear associated with scrutiny
and negative evaluation.
Some people may have had a negative experience in public at an early age – they forgot
a line in a play, they lost a spelling bee, they did poorly when called on in front of their
class – something that resulted in a bit of public embarrassment. Others may have never
actually experienced that stress themselves, but may have watched friends struggle and
thus empathized with them. These sorts of experiences can often lead to the formation
of a state-anxiety in an individual.
Scrutiny Fear
Still other researchers (Mattick et al., 1989) discuss CA as what is called a scrutiny fear;
which stems from an activity that does not necessarily involve interacting with other
people, but is simply the fear of being in a situation where one is being watched or
observed, or one perceives him or herself as being watched, while undertaking an activity.
When asked to categorize their own type of CA, many people will identify with this
phenomenon.
In order for anybody to effectively deal with CA, the first step is to consider what may be
its primary cause. CA is what is known as a resultant condition; and those who are dealing
with the challenge will recognize different intensities associated with different situations
or triggers. This means that overcoming the condition requires first that you recognize,
and then minimize, the cause. Each person is different, and so each case of CA is personal
and unique.
Trait-anxiety can be one contributing factor to CA, but is often part of a much larger
condition. It is important to understand that, while the techniques discussed here would
help in improving an individual’s approach to public speaking opportunities, we do not
claim that these techniques would work with more significant personality disorders.
However, both the presence of state-anxiety, and the appearance of scrutiny fear, can be
effectively addressed through the application of cognitive restructuring (CR) and careful,
deliberate experience.
Frames of Reference
Many popular movies are now based on multiple-book series like the “Harry Potter” or
“Lord of the Rings” movies. If you are a fan of these book series, you know about the
anticipation you felt as the next film was ready to be released – you get swept away by
the memories, you look forward to seeing the characters again. Before you even enter the
theatre and take your seat, you are in a very positive mood and you are looking forward
to being entertained. Perhaps you are even familiar with the details of the story you are
about to watch on film; and this only adds to your feelings of anticipation. Because of your
previous experiences, you have developed a frame of reference toward future events.
One’s frame of reference is the context, viewpoint, or set of presuppositions within which
a person's perception and thinking seem always to occur; and which constrains selectively
the course and outcome of these activities. Once your anticipation is rewarded, this frame
of reference becomes how you “approach” the release of each new film in the series –
your frame of reference becomes “habitual.” Evidence for this can be seen in the
consistent success of the serial movies – even if critics’ opinions are harsh, fans will go
see the film.
Habitual Frame of Reference

Developing the habitual frame of reference with regard to public speaking usually comes
from a combination of personal experiences and what has been witnessed. Formal public
speaking opportunities are most prevalent within the context of formal education – thus,
public presentations are generally student-oriented experiences, which are strongly
associated with being evaluated or judged. Because there is such a focus upon the grade
that results from the assignment, there is much less focus upon the integrity of the
presentation itself.
Studies have even shown that the possibility of a negative experience can lead to many
students to skip assignments or drop a class – even when that class is required for
graduation (Pelias, 1989). Students will often worry more about their grade rather than
what is contained in their presentation. Thus, the act of public speaking takes on the
pressure of taking a final exam with everyone watching. It’s no wonder so many students
report that they are stressed out by public speaking!
Personal Frame of Reference

We can all recall a time when we’ve met a group of friends for lunch. Try to recall an
instance when the conversation centered on the latest popular movie, which you happened
see the night before. Your friends ask, “Was it fun? Was it worth the money? Should we go
see it too?” Everyone looked at you and wait to hear what you had to say. And what
happened when you were faced with all these questions? Well, probably you focused on
your favorite parts; told the story in some sort of organized manner; your friends whether
or not they wanted you to give away the ending; and you were probably fine with any of
your friends interrupting while you were talking.
In short, you presented to your audience. But, since the action of public presentation was
not undertaken within the stressful context of a “graded assignment,” rather within the
positive context of “lunch with friends,” you did not feel the same level of CA as with other
presentations.
The action was essentially the same, but the way you approached the action was
completely different – solely because you perceived of yourself engaging in a fun activity
(lunch with friends), and not a stressful one (public speaking).
Think about how many different experiences have prompted the formation of a habitual
frame of reference in you: social events with friends, holidays with family, the weekly staff
meeting at work. Consider whether the way you approach the situation has anything at all
to do with the sort of experience that follows. Is there a correlation between positive mood
and positive outcome?
Think of all the motivational aphorisms and advice you’ve heard: “Think Positive!” or
“Expect Success!” all of which are based on the idea that approaching an activity with a
positive attitude about your potential success is the best strategy. We need to build a
positive attitude about doing something we are afraid to do.
Cognitive Restructuring
Since the major difference between “presenting” to a public audience versus “presenting”
to a small group of close friends involves one’s attitude about the situation. Overcoming
CA is as much a matter of changing one’s attitude as it is developing one’s skills as a
speaker.
A change in attitude can be fostered through a self- reflective regimen called cognitive
restructuring (CR), which is an internal process through which individuals can deliberately
adjust how they perceive an action or experience (Mattick et al., 1989). Cognitive
Restructuring is a three-step, internal process:
1. Identify objectively what you think
2. Identify any inconsistencies between perception and reality
3. Replace destructive thinking with supportive thinking
These steps are easy to understand, but perhaps may be a bit difficult to execute! The first
step is to identify objectively what you are thinking as you approach a public speaking
opportunity. Recall your habitual frame of reference. The first step in CR is to shine a
bright light directly on it. This will be different for each student as this is an internal
process.
Sources of Apprehension
After years of interviewing students from my classes, the two concerns most often
described are the feeling of being the center of attention – as if you are under some
collective microscope with everybody’s eyes on you; and the feeling that the audience is
just waiting for you to make a mistake or slip up somehow – and that their disapproval will
be swift, immediate, and embarrassing. Let’s discuss how CR might be applied to each of
these widely held perceptions.
Impact of Apprehension
Probably the most common concern people have is being the “center of attention.” When
people describe this specific scrutiny fear, they use phrases like “everyone just stares at
me,” or “I don’t like having all eyes on me.” Consider for a moment what your experiences
have been like when you have been a member of the audience for another speaker. Where
did you look while the person spoke? Did you look at the speaker?
Direct eye contact can mean different things in different cultures, but in U.S. culture, eye
contact is the primary means for an audience to demonstrate that they are listening to a
speaker. Nobody likes to be ignored, and most members of an audience would not want
to be perceived as ignoring the speaker – that would be rude!
Compare: before CR, the frame of reference reflects the idea that “everyone is staring at
me”; after CR, the perception is altered to “the audience is looking at me to be supportive
and polite – after all, I’m the one doing the talking.”
Another common concern is the fear of being judged harshly or making an embarrassing
mistake. Go back to that memory of you as a member of the audience, but this time reflect
on what sort of expectations you had at the time. Did you expect the speaker to be flawless
and riveting? Did you have in mind some super-high level of performance – below which
the speaker would have disappointed you? You probably did not (unless you had the chance
to watch some prominent speaker).
Think back to any experiences you may have had watching another speaker struggle –
perhaps a classmate during one of their presentations. Witnessing something like that can
be uncomfortable. Did you feel empathy for the person struggling? Isn’t it a much more
pleasant experience when the speaker does well? Again, the vast majority of people
empathize with the speaker when it comes to the quality of the presentation. They are
willing to give the speaker a chance to say what they want to say.
Thus: before CR, the frame of reference reflects the idea that “everyone is judging me
harshly”; and after CR, the perception is altered to “the audience is willing to listen to what
I have to say because it’s a more pleasant experience for them if the speaker is successful.”
Learning Confidence
Consider what comes into your mind if you are to deliver a public presentation. Are your
thoughts consumed with many uncertainties? What if I make a mistake? What if they don’t
like what I’m talking about? What if? Try your own version of CR. Put yourself in the role
of audience member and ask yourself whether your fears as a speaker are consistent with
your expectations as an audience member. Remember that, just like you, the audience
wants the speaker to succeed.
Of course CR, unfortunately, is always easier said than done. It is a process that takes time,
patience, and practice. The most important thing to remember is that you are trying CR as
a means of breaking a habit, and habits are formed over periods of time, never
instantaneously. The breaking of a habit, similarly, cannot be done instantaneously, but
gradually, over time and with deliberate effort.
Changing your attitude is only one element in overcoming CA. The other involves improving
your skills as a speaker. The presence of CA in any student brings with it the need to prepare
more deliberately and more diligently. The other chapters in this book deal with the
importance of preparation in all areas of public presentation. Readers should consider how
the challenges involved with overcoming CA can impact the preparation process.
Techniques for Building Confidence

Prepare Well
The correlation between preparation and nervousness is consistent. More practice results
in less nervousness. The best, most consistent and direct way to minimize the level of
nervousness you feel is through effective preparation. This is always true.
Michael Jordan was once asked the best way to learn how to shoot free throws. To
everyone’s surprise, the first step he described did not entail actually shooting the ball. He
described how the first step in learning to shoot free throws is to run sprints. Most
importantly, his advice was to run until your body was under the same stress as it would be
in a game when you needed to make those free throws – because only under those
conditions would your practice become truly productive. Only then do you pick up the ball
and shoot.
All types of preparation and practice yield some benefits, but there is a significant difference
between practice that is merely helpful and practice that is sufficient. There is a difference
between “knowing what you are talking about,” and “knowing what you are going to say.”
Thinking about your presentation can be helpful, but that sort of preparation will not give
you a sense of what you are actually going to say. Athletes know that the best practices will
re-create game conditions and test their abilities to perform in real-life scenarios.
Many students do not practice effectively, and this can result in the wrong idea that
practice isn’t helpful. Unfortunately, these same students usually have had little, if any,
training in how one might prepare for a presentation, and so they employ the scholastic
training they are most familiar with – how to write a paper. This is not the same activity as
presenting, and so the lack of proper preparation only contributes to the lack of confidence.
Let’s look at a few elements of effective practice.
Visualize Success
Athletes and performers are often coached to visualize what they are trying to do as a way
to perform correctly. Football and basketball players must envision how each member of
the team will move during a particular play because team success depends on speedy and
flawless coordination between individuals. Dancers and divers are trained to visualize the
form and positioning of their bodies as they execute their moves. Engaging the imagination
in this way can be beneficial to performance.
Speakers too, should visualize success. As you practice, visualize yourself presenting with
confidence to a receptive audience. “See” your relaxed facial expressions and “hear” your
confident tone of voice. Imagine yourself moving gracefully, complementing what you say
with expressive gestures.
Imagine the audience reacting appropriately – nodding appreciatively and giving thoughtful
consideration to your points. Imagine the gratification of watching the audience really “get
it.” When you can honestly envision yourself performing at this level, you are taking an
important step toward achieving that goal.
Avoid Gimmicks
Some acting coaches (and speech teachers) encourage their students to practice in front of
mirrors, so that they can watch themselves perform and evaluate how they move. In acting,
this can be very useful; but in speaking, it is less so.
When you practice your presentation, the most important element is expressiveness. You
want to become more familiar with the volume of material, the order in which you plan to
present it, and the phrasing you think would be most effective to express it.
Watching yourself perform in a mirror will focus your attention on your appearance first –
and on what you express second. This makes using a mirror during practice a distraction
from what the practice ought to achieve.
For some reason, the myth persists that imagining your audience in their pajamas – or
something similarly silly – is an effective way to make standing in front of them seem less
scary. These sorts of gimmicks don’t work! In fact, concentrating on anything other than
what you are doing is distracting and not beneficial at all. Do your best to avoid such advice.
Visualize success!
Breathe and Release

One type of pre-presentation exercise that might be helpful is based on a therapeutic idea
called systematic de-sensitization. A multi-stage regimen to help patients deal with
phobias through coping mechanisms, which involves gradual exposure to what produces
the anxiety, long-term self- reflection, and mental discipline.
Here, we will discuss a shortened version called “breathe and release.” This relaxation
technique could be useful for nervous speakers – especially those who are concerned with
the physical manifestations of nervousness, such as shaky hands or knees.
The key to “breathe and release” is to understand that when nervous tension results in
minor trembling, the effort of trying to keep one’s hands from shaking can contribute to
the whole situation – that is, trying to stop literally can make it worse! Therefore, the best
approach is through relaxation.
How to Breathe and Release
1. Imagine the nervousness within your body. Imagine the energy bubbling
inside you, like boiling water.
2. Draw that energy to a high point within your body through a deep,
cleansing breath. Imagine this cleansing breath like a vacuum, inhaling all of
the bubbling liquid.
3. Release the energy by deliberately relaxing your upper body, all the way
from your fingertips to your shoulder blades. Imagine how keeping any part
of your upper extremities tense would result in a “kink” in the release valve,
and so complete relaxation is the key to success.
Minimize What You Memorize

One important hint for speech preparation involves avoiding the writing of an entirely
scripted version of the presentation. A speech outline is not a monologue or manuscript; it
is a guideline and should be used as a roadmap for your speech.
Remember that lunch with your friends? When you were describing the movie plot, you
were being conversant in a prepared way. This means that you knew what you were
describing, but you were not concerned with the specific words you were using. Being
conversant is the condition of being prepared to discuss an issue intelligently.
A well-prepared speaker is with regard to her topic. Consider how being conversant in this
manner allows freer, more fluid communication, with no stress associated with your ability
to remember what words you wanted to use. Being conversant also gives the speaker the
best chance to recognize and react to audience feedback.
If you are completely focused on the integrity of scripted comments, then you will be
unable to read and react to your audience in any meaningful way. Imagine how frustrating
it would be for your friends at that lunch if you would not respond to any of their questions
until you were finished reading a few descriptive paragraphs about the movie. They would
probably just wait until you were done reading and then try to engage you in a
conversation!
Preparing for a speech by memorizing a written script engages your mind at a different
level from that of a conversant speaker. Concentrating on remembering words is different
from paying attention to how one’s audience is reacting. The pressure that arises from
trying to remember the next word can be considerable, yet that pressure is entirely
avoidable. The goal of public speaking should never be about loyal recreation of a script –
it is about getting the appropriate response from your audience.
Trying to remember an entirely scripted speech can result students forgetting their main
points while discussing topics like their families and hometowns. Of course they knew what
they were talking about, but their minds were focused on the task of remembering specific
words – a task different from effective speaking.
So, should you write any prepared comments at all? Yes, of course, you should. Specifically,
the feedback you should be most concerned with will happen during the body of the
speech – when you are discussing the substance of your presentation. It is during the body
of the speech when you need especially to retain the ability to adjust to how your audience
reacts. Thus, memorizing your entire speech is ultimately detrimental to your ability to
react to your audience. The best rule here: Minimize what you memorize – familiarize
instead!
Practice Out Loud

Remember the very first time you tried to do anything – a game, a sport, an activity,
anything at all. How good were you out of the gate? Perhaps you had talent or were gifted
with a “feel” for what you were doing. But even then, didn’t you get better with more
experience? Nobody does anything the very best they can on their very first attempt, and
everyone – even the most talented among us – benefit from effective practice.
Speaking in public is no different from any other activity in this way. To maximize the
chance that your presentation will come out smooth and polished, you will need to hear it
all the way through. By practicing out loud, from the beginning to the ending, you will be
able to listen to your whole speech and properly gauge the flow of your entire
presentation.
Additionally, without at least one complete out-loud practice, there will be no way to
accurately estimate the length of your speech and your preparation will remain
insufficient.
When dealing with CA, the last thing you want is to leave some questions unanswered in
your own mind! The out-loud “dress rehearsal” is the single, most important element to
your preparation. Without it, you will be delivering your presentation in full for the first
time when it counts the most. Putting yourself at that sort of disadvantage isn’t wise, and
is easily avoided.
You might even consider trying that initial practice without the benefit of any notes. Stand
up; start speaking; see what comes out! During your initial practice consider these
questions:
1. Where, during your presentation, are you most – and least – conversant?
2. Where, during your presentation, are you most in need of supportive notes?
3. What do your notes need to contain?
Prepare for your public presentation by speaking and listening to yourself, rather than by
writing, editing, and rewriting. Remember that when you are having a conversation, you
never use the same sort of language and syntax as you do when you are writing a formal
paper. Practice with the goal of becoming conversant in your topic, not fluent with a
script.
Customize Your Practice

Depending on your personal level of CA, you may choose to implement techniques
previously mentioned in different ways. Take a moment to reflect on what causes your
CA. Do you dislike the feeling of being the center of attention? Are you more concerned
with who is in the audience and what they might think of you? Or are you worried about
“freezing” in front of the audience and forgetting what you wanted to say?
Write some of these concerns down and put them into a priority order. If you are worried
about a particular issue or problem, how might you prepare to minimize the chance of
that issue arising?
Now, consider your current method of preparation. Do you prepare more for a written
paper than for an oral presentation? Do you have the goal of presenting a scripted
message? Do you practice out loud? When, during your process, do you practice aloud? Do
you practice at all before you begin to compose your speaking notes; or do you only
practice after? Remember that dealing with CA often involves the breaking of a mental
habit. It is a good idea to change what you have done previously. Be deliberate. Observe
what works for your situation.
As stated earlier in the chapter: Each individual deals with CA most effectively through
increased self-awareness and a willingness to take each of the steps in the entire process.
After you acknowledge your reality, then you take the steps necessary to overcome
apprehension.
When you’ve read about the ways to overcome the debilitating impact of CA, the next
steps in your process involve seeing what works best for you. Do not continue to prepare
in exactly the same way as before. Speak more; write and revise less. Be sure to practice
out-loud at least once during your preparation, in order to prepare yourself sufficiently.
Reflect on your personal concerns and try Cognitive Restructuring on those concerns. Take
your time. Do the work. Have confidence that your preparation will yield positive results.
Speaking with Confidence: Conclusion
In this chapter, we’ve discussed
Communication Apprehension or CA. This Review Questions
difficult condition can be the result of many, 1. What percentage of the general population is
varied causes. Even professional researchers likely dealing with CA?
don’t always agree on whether CA is 2. What are some of the potential issues or problems
inherent in the person, or the result of what that can result from CA?
the person experiences or perceives – with 3. What are some of the different ways researchers
some calling it “trait-anxiety;” others “state- classify CA? What are the differences between
anxiety;” and still others classifying it as these ideas?
“scrutiny fear.” The first step for any person 4. What are some of your sources of CA? Would you
to address this condition is self-reflection. classify these as examples of trait- anxiety or
Try to identify what has caused you to feel state-anxiety?
the way you do about public speaking. 5. How does Cognitive Restructuring work? Does it
Careful introspection can result in a more work the same for every person who tries it?
productive level of self-awareness. 6. What does it mean to become conversant in your
Whatever the root cause of CA might be for topic?
any particular individual, the first step in 7. Why is memorizing a presentation a risky move? Is
addressing CA is to objectively view the there any part of your presentation that should be
habitual frame of reference that has emerged memorized?
in your mind regarding public speaking.
Consider all those “what-if’s” that keep cropping up in your mind and how you might
begin to address them productively, rather than simply to ignore them and hope they go
away. Go through the steps of Cognitive Restructuring or CR. Consider how many of those
“what-if’s” are nothing more than invented pressure that you place upon yourself.
Relaxation techniques, such as “Breathe and Release,” have proven to be effective for
many speakers, especially those concerned with the physical manifestations of
nervousness like trembling hands or shaky knees. Remember that those sorts of tremors
can often be exacerbated by efforts to hold still. Don’t force yourself to hold still! Relax
instead.
Lastly, we discussed the most effective means to prepare – which is toward the goal of
becoming conversant in your topic, rather than being able to recite a memorized script.
By familiarizing yourself with your topic, you become better able to consider the best way
to talk to your audience, rather than becoming “married to your script” and ultimately
consumed with saying the words in the right order. Practicing out-loud, without a mirror
to distract you, is the best way to prepare yourself.
Review Activities 3. The author of this chapter says that one
1. Prior to a speech, practice the following of the keys to overcoming nervousness
relaxation technique from Williams College is preparation. Make a list of the
(from barriers to your own preparation
http://wso.williams.edu/orgs/peerh/stress/r process (e.g. “I don’t know how to use
elax.html): the library,” or “I have young children at
a) Tighten the muscles in your toes. home who make demands on my
Hold for a count of 10. Relax and time”). Having identified some of the
enjoy the sensation of release from things that make it difficult for you to
tension. prepare, now think of at least one way
b) Flex the muscles in your feet. Hold for to overcome each obstacle you have
a count of 10. Relax. listed. If you need to, speak with other
c) Move slowly up through your body- people to get their ideas too.
legs, abdomen, back, neck, and face-
contracting and relaxing muscles as
you go. CA is a real issue, but it need not be an
d) Breathe deeply and slowly. obstacle to success. Take the time to
After your speech, evaluate the technique. become more aware of your personal
Did you find that this exercise reduced brand of CA. Take positive steps to
your nervousness? If so, why do you minimize its impact. Your willingness to
think it was effective? If not, what work and your positive attitude are the
technique do you think would have
keys to your success.
been more effective?
2. Together with a partner or in a small

group, generate a list of relaxation Glossary
techniques that you currently use to “Breathe and Release”
relieve stress. Once you have run out of This is a short-cut version of systematic
ideas, review the list and eliminate the de-sensitization appropriate for public
techniques that would not work for speaking preparation.
helping you cope with nervousness Cognitive Restructuring (CR)
before a speech. Of the remaining ideas, CR is an internal process through which
select the top three that you believe individuals can deliberately adjust how
would help you personally and that you they perceive an action or experience.
would be willing to try.
Communication Apprehension
CA is an individual’s level of fear or anxiety
associated with either real or anticipated
communication with another person or
persons.
Conversant
Being conversant is the condition of being able to discuss an issue intelligently with
others.
Frame of Reference
A frame of reference refers to the context, viewpoint, or set of presuppositions or of
evaluative criteria within which a person's perception and thinking seem always to
occur; and which constrains selectively the course and outcome of these activities.
Scrutiny Fear
Anxiety resulting from being in a situation where one is being watched or observed, or
where one perceives themselves as being watched, is known as scrutiny fear. This sort of
anxiety does not necessarily involve interacting with other people.
State-Anxiety
State-anxiety is derived from the external situation within which individuals find
themselves.
Systematic De-sensitization
Systematic de-sensitization is a multi-stage, therapeutic regimen to help patients deal
with phobias through coping mechanisms.
Trait-Anxiety
Trait-anxiety is anxiety that is aligned with, or a manifestation of, an individual’s
personality.
Speaking with Confidence References

Adler, R. B., (1980). Integrating reticence management into the basic communication curriculum.
Communication Education, 29, 215-221.
Beatty, M.J. (1988). Public speaking apprehension, decision-making errors in the selection of speech
introduction strategies and adherence to strategy. Communication Education, 37, 297 - 311.
Daly, J. A. & Leth, S. A., (1976), Communication Apprehension and the Personnel Selection Decision, Paper
presented at the International Communication Association Convention, Portland, OR.
Dwyer, K. & Cruz, A (1998), Communication Apprehension, Personality, and Grades in the Basic Course:
Are There Correlations? Communication Research Reports, 15(4), 436- 444.
Mattick, R. P., Peters, L., & Clarke, J. C., (1989) Exposure and cognitive restructuring for social phobia: A
controlled study. Behavior Therapy, 20, 3-23.
McCroskey, J. C., & Anderson, J. (1976). The relationship between communication apprehension and
academic achievement among college students, Human Communication Research, 3, 73-81.
McCroskey, J. C. (1977). Oral Communication Apprehension: A summary of recent theory and research.
Human Communication Research, 4, 78-96
McCroskey, J. C. (1984). The communication apprehensive perspective. In J. A. Daly & J. C. McCroskey (Eds.),
Avoiding communication: Shyness, reticence, and communication apprehension. Beverly Hills, CA: Sage
Publications, Inc.
McCroskey, J. C. (1976) The Problem of Communication Apprehension in the Classroom, Paper prepared
for the special edition of Communication, Journal of the Communication Association of the Pacific
compiled for the C.A.P. Convention (Kobe, Japan, June 1976).
Menzel, K. E., &Carrell, L. J., (1994). The relationship between preparation and performance in public
speaking, Communication Education, 43, 17-26.
Pelias, M. H. (1989). Communication apprehension in basic public speaking texts: An examination of
contemporary textbooks. Communication Education, 38(1), 41- 53.
Photo Credits
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ZU667-58.jpg By Cpl. Andrew D. Thorburn
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http://commons.wikimedia.org/wiki/File:Patrick_Norton_Veronica_Belmont_Tekzilla.jp g By Tyler
Howarth
Chapter 4: Listening Effectively
By Jenn Q. Goddu, M.A.
Queens University of Charlotte, Charlotte, NC
Listening Effectively: Learning Objectives

• explain the difference between listening and hearing
• understand the value of listening
• identify the three attributes of active listeners
• recognize barriers to effective listening
• employ strategies to engage listeners
• provide constructive feedback as a listener
Listening Effectively: Introduction

“You’re not listening!” An unhappy teen shouts at a concerned parent. A frustrated parent
yells this as a toddler runs through a parking lot. A woman offers these three words as a
parting shot before hanging up on her significant other. We can imagine all these scenarios
and more; all of them rooted in a speaker wondering if his or her audience is truly listening.
Public speaking requires an audience to hear. What makes

public speaking truly effective is when the audience hears and
listens. You might think the two are synonymous. But they
aren’t, as you will soon understand. In a classic listening text,
Adler (1983) notes, “How utterly amazing is the general
assumption that the ability to listen well is a natural gift for
which no training is required.” Since listening requires great
effort, this chapter offers the skills needed to listen effectively.
Developing your listening skills can have applications

throughout your educational, personal, and professional lives.
You will begin by examining the difference between hearing
and listening. This module will also help you understand your
role as a listener, not only in a public speaking class, but also in
the world. You’ll read about attributes of an active listener, “Listen to your kids” by
barriers to listening, and strategies to listen better. Finally, Bindaas Madhavi. CC-BY-NC-
ND.
building on valuable lessons regarding listening, this chapter
concludes with suggestions public speakers can use to encourage audiences to listen more
attentively.
Hearing Versus Listening

A mother takes her four-year-old to the pediatrician reporting she’s worried
about the girl’s hearing. The doctor runs through a battery of tests, checks
in the girl’s ears to be sure everything looks good, and makes notes in the
child’s folder. Then, she takes the mother by the arm. They move together
to the far end of the room, behind the girl. The doctor whispers in a low
voice to the concerned parent: “Everything looks fine. But, she’s been
through a lot of tests today. You might want to take her for ice cream after
this, as a reward. “ The daughter jerks her head around, huge grin on her
face, “Oh, please, Mommy! I love ice cream!” The doctor, now speaking at
a regular volume, reports, “As I said, I don’t think there’s any problem with
her hearing, but she may not always choose to listen.”
Hearing is something most everyone does without even trying. It is a physiological

response to sound waves moving through the air at up to 760 miles per hour. First, we
receive the sound in our ears. The wave of sound causes our eardrums to vibrate, which
engages our brain to begin processing. The sound is then transformed into nerve impulses
so that we can perceive it in our brains.
Our auditory cortex recognizes a sound has been heard and begins to process the sound
by matching it to previously encountered sounds in a process known as auditory
association (Brownell, 1996).
Hearing has kept our species alive for
centuries. When you are asleep but wake in
a panic having heard a noise downstairs, an
age-old self- preservation response is
kicking in. Hearing is unintentional, whereas
listening (by contrast) requires you to pay
conscious attention. Our bodies hear, but
we need to employ intentional effort to
actually listen.
We regularly engage in several different
types of listening. When we are tuning our
attention to a song we like, or actors in a
play, or sitcom antics on television, we are listening for pleasure, also known as
appreciative listening.
When we are listening to a friend or family member, building our relationship with
another through offering support and showing empathy for her feelings in the situation
she is discussing, we are engaged in relational listening. Therapists, counselors, and
conflict mediators are trained in another level known as empathetic or therapeutic
listening.
When we are at a political event, attending a debate, or enduring a salesperson touting the
benefits of various brands of a product, we engage in critical listening. This requires us to
be attentive to key points that influence or confirm our judgments. When we are focused
on gaining information whether from a teacher in a classroom setting, or a pastor at church,
we are engaging in informational listening (Ireland, 2011).
Yet, despite all these variations, Nichols (1957) called listening a “lost art.” The ease of
sitting passively without really listening is well known to anyone who has sat in a boring
class with a monotone professor. You hear the words the professor is saying, while you
check Facebook on your phone under the desk. Yet, when the exam comes around you
realize you didn’t actually listen. Trying to recall what you heard is a challenge, because
without your attention and intention to remember, the information is lost in the caverns
of your cranium.
Listening is one of the first skills infants gain, using it to acquire language and learn to
communicate with their parents. Bommelje (2011) suggests listening is the activity we do
most in life, second only to breathing. Nevertheless, the skill is seldom taught.
The Value of Listening

Listening is a critical skill. The strategies endorsed in this chapter can help you to be a more
attentive listener in any situation.
Academic Benefits
Bommelje, Houston, and Smither (2003) studied effective listening among 125 college
students and found a strong link between effective listening and school success,
supporting previous research in the field linking listening skills to grade point average.
This finding is unsurprising as the better you listen while in class, the better prepared you
will be for your assignments and exams. It is quite simple really. When students listen, they
catch the instructions, pointers, feedback, and hints they can use to make the assignment
better or get a better score on the test.
Learning is a result of listening, which in turn leads to even better

listening and attentiveness to the other person. ~ Alice Miller
Professional Benefits
Connecting listening skills to better leadership, Hoppe (2006) lists many professional
advantages of active listening, indicating that it helps us: better understand and make
connections between ideas and information; change perspectives and challenge
assumptions; empathize and show respect or appreciation, which can enhance our
relationships; and build self- esteem.
When people aren’t listening, it becomes much more difficult to
get things done effectively and trust is broken while fostering
resentments. Bell and Mejer (2011) identifying poor listening as a
“silent killer of productivity and profit,” state change becomes
extremely difficult to implement in a work environment when
people are not listening.
Effective listening can also help you to make a better impression
on employers. This can begin at the interview. You really want the
job, but you are really nervous. As a result, you are having trouble
paying attention to what the CEO of the company is saying in your
final interview. She asks you if you have any questions, and you
ask something you were wondering about in the elevator on the way up to this penthouse
office. You’re unlikely to get the job if you ask something she’s just talked about. Even if
you, somehow, convince her to hire you, you will make little progress at the firm if your
supervisors often have to tell you things again, or you make decisions that cost the
company in lost profits because you weren’t listening effectively in a team meeting.
Ferrari (2012) identifies listening as the “most critical business skill of all.” He notes,
“listening can well be the difference between profit and loss, between success and failure,
between a long career and a short one.”
Personal Benefits
If listening is done well, the communication loop is effectively completed between
speaker and receiver. The speaker shares a message with the receiver, having selected a
particular method to communicate that message. The receiver aims to interpret the
message and share understanding of the message with the speaker.
Communication effectiveness is determined by the level of shared interpretation of the

message reached through listener response and feedback. When done successfully, the
lip is complete and both sender and receiver feel connected.
The active listener who employs the positive attributes detailed in this chapter is more
likely to be better liked, in turn increasing his or her self-esteem. He or she is also likely
to be better able to reduce tension in situations and resolve conflict (Wobser, 2004).
Truly listening to the words of a speaker is sure to make a positive difference in your
interactions whether they are academic, professional, or personal.
Three A’s of Active Listening
Effective listening is about self-awareness. You must pay attention to whether or not you
are only hearing, passively listening, or actively engaging. Effective listening requires
concentration and a focused effort that is known as active listening. Active listening can be
broken down into three main elements; attention, attitude, adjustment.
Know how to listen, and you will profit even from those who talk badly.
~ Plutarch
Attention
We know now that attention is the fundamental difference between hearing and listening.
Paying attention to what a speaker is saying requires intentional effort on your part.
Nichols (1957), credited with first researching the field of listening, observed, “listening is
hard work. It is characterized by faster heart action, quicker circulation of the blood, a
small rise in bodily temperature.”
Consider that we can process information four times faster than a person speaks. Yet, tests
of listening comprehension show the average person listening at only 25% efficiency. A
typical person can speak 125 words- per-minute, yet we can process up to three times
faster, reaching as much as 500 words-per-minute. The poor listener grows impatient,
while the effective listener uses the extra processing time to process the speaker’s words,
distinguish key points, and mentally summarize them (Nichols, 1957).
Hoppe (2006) advises active listening is really a state of mind requiring us to choose to
focus on the moment, being present and attentive while disregarding any of our anxieties
of the day. He suggests listeners prepare themselves for active attention by creating a
listening reminder. This might be to write “Listen” at the top of a page in front of you in
a meeting.
While reading a book, or having a discussion with an individual, you can go back and
reread or ask a question to clarify a point. This is not always true when listening. Listening
is of the moment, and we often only get to hear the speaker’s words once. The key then
is for the listener to quickly ascertain the speaker’s central premise or controlling idea.
Once this is done, it becomes easier for the listener to discern what is most important.
Of course, distinguishing the speaker’s primary goal, his or her main points, and the
structure of the speech are all easier when the listener is able to listen with an open
mind.
Attitude
Even if you are paying attention,
you could be doing so with the
wrong attitude, the second A.
Telling yourself this is all a waste
of time is not going to help you
to listen effectively. You’ll be
better off determining an
internal motivation to be
attentive to the person
speaking.
Approaching the task of
listening with a positive attitude and an open- mind will make the act of listening much
easier. Bad listeners make snap judgments that justify the decision to be inattentive. Yet,
since you’re already there, why not listen to see what you can learn?
Kaponya (1991) warns against psychological deaf spots, which impair our ability to
perceive and understand things counter to our convictions. It can be as little as a word or
phrase that might cause “an emotional eruption” causing communication efficiency to
drop rapidly.
For instance, someone who resolutely supports military action as the best response to a
terrorist action may be unable to listen objectively to a speaker endorsing negotiation as
a better tool. Even if the speaker is effectively employing logic, drawing on credible sources,
and appealing to emotion with a heartrending tale of the civilian casualties caused by
bombings, this listener would be unable to keep an open mind. Failing to acknowledge
your deaf spots will leave you at a deficit when listening.
You will always need to make up your own mind about where you stand—whether you
agree or disagree with the speaker—but it is critical to do so after listening. Adler (1983)
proposes having four questions in mind while listening:
1. “What is the whole speech about?”
2. “What are the main or pivotal ideas, conclusions, and arguments?”
3. “Are the speaker’s conclusions sound or mistaken?”
4. “What of it?”
Once you have an overall idea of the speech, determine the key points, and gauge your
agreement, you can decide why it matters, how it affects you, or what you might do as a
result of what you have heard. Yet, he notes it is “impossible” to answer all these questions
at the same time as you are listening (Adler, 1983). Instead, you have to be ready and
willing to pay attention to the speaker’s point of view and changes in direction, patiently
waiting to see where she is leading you.
There are things I can’t force. I must adjust. There are times when the
greatest change needed is a change of my viewpoint. ~ Denis Diderot
Adjustment
Often when we hear someone speak, we don’t know in advance what he or she is going
to be saying. So, we need to be flexible, willing to follow a speaker along what seems like a
verbal detour down a rabbit hole until we are rewarded by the speaker reaching his or her
final destination. If the audience members are more intent on reacting to or anticipating
what is said, they will be poor listeners indeed.
Take time now to think about your own listening habits by completing the listening
profile (figure 4.1, below), adapted from Brownell (1996). The next section will consider
ways to address the challenges of listening effectively.
Barriers to Effective Listening

We get in our own way when it comes to
effective listening. While listening may be the
communication skill we use foremost in
formal education environments, it is taught
the least (Brownell, 1996). To better learn to
listen it is first important to acknowledge
strengths and weaknesses as listeners.
Anticipating
Anticipating, or thinking about what the
listener is likely to say, can detract from
listening in several ways. On one hand, the listener might find the speaker is taking too long
to make a point and try to anticipate what the final conclusion is going to be. While doing
this, the listener has stopped actively listening to the speaker.
A listener who knows too much, or thinks they do, listens poorly. The only answer is
humility, and recognizing there is always something new to be learned. Anticipating what
we will say in response to the speaker is another detractor to effective listening.
An expert is someone who has succeeded in making decisions and judgments simpler
through knowing what to pay attention to and what to ignore. ~ Edward de Bono
Figure 4.1: Listening Profile
The questions below correspond to each of the six listening components in HURIER: Hearing, Understanding,
Remembering, Interpreting, Evaluating, and Responding. Before answering the questions, first guess which of
the six you will do best at. In which area will you likely score lowest? Now respond to the following prompts
gauging your listening behavior on a five-point scale (1 = almost never, 2 = infrequently, 3 = sometimes, 4 =
often, 5 = almost always).
_____1. I am constantly aware that people and circumstances change over time.
_____2. I take into account the speaker’s personal and cultural perspective when listening to him or her.
_____3. I pay attention to the important things going on around me.

_____4. I accurately hear what is said to me.
5. I understand the speaker’s vocabulary and recognize that my understanding of a work is likely to be somewhat
different from the speaker’s.
_____6. I adapt my response according to the needs of the particular situation.
_____7. I weigh all evidence before making a decision.
_____8. I take time to analyze the validity of my partner’s reasoning before arriving at my own conclusion.
_____9. I can recall what I have heard, even when in stressful situations.
_____10. I enter communication situations with a positive attitude.
11. I ask relevant questions and restate my perceptions to make sure I have understood the speaker correctly.
_____12. I provide clear and direct feedback to others.
_____13. I do not let my emotions interfere with my listening or decision-making.
14. I remember how the speaker’s facial expressions, body posture, and other nonverbal behaviors relate
to the verbal message.
15. I overcome distractions such as the conversation of others, background noises, and telephones, when
someone is speaking.
_____16. I distinguish between main ideas and supporting evidence when I listen.
_____17. I am sensitive to the speaker’s tone in communication situations.
18. I listen to and accurately remember what is said, even when I strongly disagree with the speaker’s viewpoint.
Add your scores for 4 + 10 + 15. This is your hearing total.
Add your scores for 5 + 11 + 16. This is your understanding total. Add your
scores for 1 + 7 + 8. This is your evaluating total.
Add your scores for 3 + 9 + 18. This is your remembering total. Add your
scores for 2 + 14 + 17. This is your interpreting total. Add your scores for 6
+ 12 + 13. This is your responding total.
In which skill area do you score highest? Which is your lowest? How would these listening behaviors affect your
interactions with peers, parents, instructors, or professional coworkers?
Judging
Jumping to conclusions about the speaker is another barrier to effective listening. Perhaps
you’ve been in the audience when a speaker makes a small mistake; maybe it’s
mispronouncing a word or misstating the hometown of your favorite athlete. An effective
listener will overlook this minor gaffe and continue to give the speaker the benefit of the
doubt. A listener looking for an excuse not to give their full attention to the speaker will
instead take this momentary lapse as proof of flaws in all the person has said and will go
on to say.
This same listener might also judge the speaker based on superficialities. Focusing on
delivery or personal appearance—a squeaky voice, a ketchup stain on a white shirt,
mismatched socks, a bad haircut, or a proclaimed love for a band that no one of any worth
could ever profess to like—might help the ineffective listener justify a choice to stop
listening. Still, this is always a choice. The effective listener will instead accept that people
may have their own individual foibles, but they can still be good speakers and valuable
sources of insight or information.
Reacting Emotionally
When the speaker says an emotional trigger, it can be even more difficult to listen
effectively. A guest speaker on campus begins with a personal story about the loss of a
parent, and instead of listening you become caught up grieving a family member of your
own. Or, a presenter takes a stance on drug use, abortion, euthanasia, religion, or even the
best topping for a pizza that you simply can’t agree with. You begin formulating a heated
response to the speaker’s perspective, or searing questions you might ask to show the
holes in the speaker’s argument. Yet, you’ve allowed your emotional response to the
speaker interfere with your ability to listen effectively.
Bore (n): A person who talks when you wish him to listen. ~ Ambrose Bierce
Strategies to Enhance Listening
Keep an Open Mind
The effective listener is calm with a focused and alert mind. You are not waiting to hear
what you want to hear, but listening to “what is said as it is said” (Ramsland, 1992).
Effective listeners remember that listening to a point of view is not the same as accepting
that point of view. Recognizing this can help you to cultivate a more open perspective,
helping you to better adjust as you listen actively to a speaker.
Identify Distractions
In any setting where you are expected to listen, you encounter numerous distractions. In
the classroom setting, you might be distracted sitting beside friends who make sarcastic
comments throughout the class. In a new product meeting with the sales team, you could
be unnerved by the constant beep of your phone identifying another text, email, or phone
message has arrived.
Identifying the things that will interrupt your attention, and making a conscious choice to
move to a different seat or turn off your phone, can help position you to listen more
effectively.
Come Prepared
Another useful strategy is to come prepared when
you can. Any time you enter a listening situation with
some advance working knowledge of the speaker and
what might be expected of you as a listener, you will
be better able to adjust and engage more deeply in
what is being said.
For instance, you might read the assigned readings
for class, read a biography of a guest speaker before
you go to an event, or consult with a colleague about
a client before going on-site to make a sale. Preparing
for any speaking situation will help you retain information and be a more effective listener.
Take Notes
Taking notes can also advance your ability to be actively engaged in the speaker’s words.
You need not write down everything the speaker is saying. First, this is quite likely to be
impossible. Second, once you are caught up in recording a speaker’s every word, you are
no longer listening. If you feel you really must capture every single word the speaker says,
use a tape recorder after having asked the speaker’s permission first.
You want to focus your efforts on really listening with an active mind. Learning to focus
your attention on main points, key concepts, and gaining the overall gist of the speaker’s
talk is another skill to develop. You might endeavor to do this by jotting down a few notes
or even drawing visuals that help you to recall the main ideas.
The manner in which you take the notes is up to you; what is important is the fact that
you are listening and working to process what is being said. Writing down questions that
come to mind and asking questions of the speaker when it is possible, are two more ways
to guarantee effective listening as you have found an internal motivation to listen
attentively.
Education is the ability to listen to almost anything without losing your
temper or your self-confidence. ~ Robert Frost
Providing Feedback to Speakers

There are many ways in which a listener can offer feedback to a speaker, sometimes even
wordlessly. Keeping an open mind is something you do internally, but you can also
demonstrate openness to a speaker through your nonverbal communication.
Nonverbal Feedback
Boothman (2008) recommends listening with your whole body, not just your ears. While
you might think speaking to a room full of people with their eyes closed, arms and legs
crossed, and bodies bent in slouches would help you feel less anxious, these listeners are
presenting nonverbal cues that they are uninterested and unimpressed. Meanwhile, a
listener sitting up straight, facing you with an intent look on his face is more likely to offer
reassurance that your words are being understood.
Eye contact is another nonverbal cue to the speaker that you are paying attention. You
don’t want to be bug-eyed and unblinking; as that can make the speaker uncomfortable or
self-conscious. However, attentive eye contact can indicate you are listening, and help you
to stay focused too.
There are some cultures where maintaining eye contact would cause discomfort, so keep
that in mind. Also, you may be someone who listens better with eyes closed to visualize
what is being said. This can be difficult for a speaker to recognize, so if this is you consider
incorporating one of the following nonverbals while you listen with eyes closed.
Miller (1994) suggests the “listener’s lean” demonstrates “ultimate interest. This joyous
feedback is reflexive. It physically endorses our communiqué.” Nevertheless, sending too
many nonverbal responses to the speaker can go wrong too. After all, a conference room
full of people shifting in their seats and nodding their heads may translate as a restless
audience that the speaker needs to recapture.
The only way to entertain some folks is to listen to them. ~ Kin Hubbard
Verbal Feedback
When providing feedback or asking questions of the speaker, approach the speaker in a
positive, non-threatening way. A good listener does not seek to put the speaker on the
defensive. You want to demonstrate your objectivity and willingness to listen to the
speaker’s response or clarification.
You can use questions to confirm your understanding of the speaker’s message. If you’re
not entirely sure of a significant point, you might ask a clarifying question. These are
questions such as “What did you mean?” “Can you be more specific?” or “What is a
concrete example of your point?” These can help your comprehension, while also offering
the speaker feedback.
While speakers sometimes
want all questions held until
the end of a presentation,
asking appropriate questions
when the opportunity
presents itself can help you as
a listener. For one, you have
to listen in order to be able to
ask a question.
Your goal should be to ask
open-ended questions (“What
do you think about….?” rather
than “We should do …., right?”). You can use questions to confirm your understanding of
the speaker’s message. If you’re not entirely sure of a significant point, you might ask a
clarifying question. These are questions such as “What did you mean?” “Can you be more
specific?” or “What is a concrete example of your point?”
Encouraging Effective Listening

William Henry Harrison was the ninth President of the United States. He’s also recognized
for giving the worst State of the Union address—ever. His two- hour speech delivered
during a snowstorm in 1841 proves that a long speech can kill (and not in the colloquial “it
was so good” sense).
Perhaps it was karma, but after the President gave his meandering speech discussing
ancient Roman history more than campaign issues, he died from a cold caught while
blathering on standing outside without a hat or coat (Bartleby, 1989).
Now, when asked what you know about Abraham Lincoln, you’re likely to have more
answers to offer. Let’s focus on his Gettysburg Address. The speech is a model of brevity.
His “of the people, by the people, for the people” is
always employed as an example of parallelism, and he
kept his words simple. In short, Lincoln considered his
listening audience when writing his speech.
The habit of common and continuous

speech is a symptom of mental deficiency.
It proceeds from not knowing what is
going on in other people’s minds. ~ Walter
Bagehot
When you sit down to compose a speech, keep in

mind that you are writing for the ear rather than the
eye. Listeners cannot go back and reread what you
have just said. They need to grasp your message in
the amount of time it takes you to speak the words.
To help them accomplish this, you need to give listeners a clear idea of your overarching
aim, reasons to care, and cues about what is important. You need to inspire them to want
to not just hear but engage in what you are saying.
Make Your Listeners Care

Humans are motivated by ego; they always want to know “what’s in it for me?” So, when
you want to want to get an audience’s attention, it is imperative to establish a reason for
your listeners to care about what you are saying.
Some might say Oprah did this by giving away cars at the end of an episode. But, that only
explains why people waited in line for hours to get a chance to sit in the audience as her
shows were taped. As long as they were in the stands, they didn’t need to listen to get the
car at the end of the show. Yet Oprah had audiences listening to her for 25 years before
she launched her own network.
She made listeners care about what she was saying. She told them what was in that
episode for them. She made her audience members feel like she was talking to them about
their problems, and offering solutions that they could use—even if they weren’t
multibillionaires known worldwide by first name alone.
Audiences are also more responsive when you find a means to tap their intrinsic
motivation, by appealing to curiosity, challenging them, or providing contextualization
(VanDeVelde, 2003). You might appeal to the audience’s curiosity if you are giving an
informative speech about a topic they might not be familiar with already. Even in a
narrative speech, you can touch on curiosity by cueing the audience to the significant
thing they will learn about you or your topic from the story.
Cue Your Listeners

Imagine you were walking across campus and saw the contents of someone’s room dumped
out on the lawn in front of your dorm. You’d probably tell a friend: “The contents of Jane’s
room were thrown out the window by Julie.” Wait, that doesn’t sound right. You’re more
likely to say: “Julie threw all of Jane’s stuff out the window!” The latter is an example of active
voice. You put the actor (Julie) and the action (throwing Jane’s stuff) at the beginning.
When we try to speak formally, we can fall into passive voice. Because it sounds stuffy, and
unfamiliar to your listener’s ear, he or she will struggle to process the point while you’ve
already moved on to the next thing you wanted to say.
Twice and thrice over, as they say, good is it to repeat and review what
is good. ~ Plato
Knowing that your audience only hears what you are saying the one time you say it, invites
you to employ repetition. Listeners are more likely to absorb a sound when it is repeated.
We are often unconsciously waiting for a repetition to occur so we can confirm what we
thought we heard (Brownell, 1996). As a result, employing repetition can emphasize an
idea for the listener.
You can also cue your listener through vocal emphasis. Volume is a tool speakers can
employ to gain attention. While you probably don’t want to spend your entire speech
shouting at your audience, you can moderate your voice so that you say something
important slightly louder. Changing your pitch or volume can help secure audience
attention for a longer period of time, as we welcome the variety.
Pace is another speaker’s friend. This is not to be confused with the moving back and forth
throughout a speech that someone might do nervously (inadvertently inducing motion
sickness in his audience). Instead it refers to planning to pause after an important point or
question to allow your audience the opportunity to think about what you have just said.
Convince Them to Engage

Consider this introduction to a speech about a passion for college football:
It’s college football season! Across the nation, the season begins in late
summer. Teams play in several different divisions including the SEC, the
ACC, and Big Ten. Schools make a lot of money playing in the different
divisions, because people love to watch football on TV. College football is
great for the fans, the players, and the schools.
Now, compare it to this introduction to another speech about the same passion:
When I was a little boy, starting as early as four, my father would wake me
up on Fall Saturdays with the same three words: “It’s Game Day!” My dad
was a big Clemson Tigers fan, so we might drive to Death Valley to see a
game. Everyone would come: my mom, my grandparents, and friends who
went to Clemson too. We would all tailgate before the game—playing corn
hole, tossing a foam football, and watching the satellite TV. Even though
we loved Clemson football best, all college football was worth watching.
You never knew when there would be an upset. You could count on seeing
pre-professional athletes performing amazing feats. But, best of all, it was
a way to bond with my family, and later my friends.
Both introductions set up the topic and even give an idea of how the speech will be
organized. Yet, the second one is made more interesting by the human element. The
speech is more personalized.
The college football enthusiast speaker might continue to make the speech interesting to
his listeners by appealing to commonalities. He might acknowledge that not everyone in
his class is a Clemson fan, but all of them can agree that their school’s football team is fun
to watch.
Connecting with the audience through referencing things the speaker has in common with
the listeners can function as an appeal to ethos. The speaker is credible to the audience
because he is like them. Or, it can work as an appeal to pathos. A speaker might employ
this emotional appeal in a persuasive speech about Habitat for Humanity by asking her
audience to think first about the comforts of home or dorm living that they all take for
granted.
If you engage people on a vital, important level, they will respond. ~

Edward Bond
The speaker might use contractions, or colloquialisms, or make comparisons to popular

television shows, music, or movies. This will help the listeners feel like the speaker is in
conversation with them—admittedly a one-sided one—rather than talking at them.
It can be off-putting to feel the speaker is simply reciting facts and figures and rushing to
get through to the end of their
speech, whereas listeners
respond to someone talking to
them calmly and confidently.
Being conversational can help to

convey this attitude even when
on the inside the speaker is far
from calm or confident.
Nevertheless, employ this
strategy with caution. Being too
colloquial, for instance using
“Dude” throughout the speech,
could undermine your credibility.
Choice of attention—to pay attention to this and ignore that—is to the

inner life what choice of action is to the outer. In both cases, a man is
responsible for his choice and
Review Questions
must accept the consequences,
whatever they may be. ~ W. H. 1. What distinguished listening from
Auden hearing?
2. What are some benefits for you
Listening Effectively: Conclusion
personally from effective listening?
Admittedly, this discussion of listening 3. Name and given an example for each
may add a layer of intimidation for public of the three A’s of listening.
speakers. After all, it can be daunting to 4. Identify the three main barriers to
think of having to get an audience to not listening. Which of these barriers is
only hear, but also truly listen. most problematic for you? What can
you do about it?
Nevertheless, once we recognize the 5. How can you communicate
difference and become aware of active nonverbally that you are listening?
listening and its barriers, we can better 6. What are considerations in offering
tailor our spoken words to captivate and constructive feedback?
engage an audience. A broader 7. What are strategies that help hold
awareness of the importance of effective your listeners attention during your
listening is another weapon in your speech?
arsenal as a public speaker. At the same
time, building up your own effective listening skills can enhance your academic,
professional, and personal success. Being heard is one thing, but speakers need listeners
to complete the communication loop. Reap the rewards: Instead of saying “I hear you,”
try out “I’m listening.”
Glossary
Appreciative Listening
Listening for entertainment or pleasure purposes. This is the type of listening we might
employ listening to music, watching television, or viewing a movie.
Auditory Association
The process by which the mind sorts the perceived sound into a category so that heard
information is recognized. New stimuli is differentiated by comparing and contrasting with
previously heard sounds.
Communication Loop
A traditional communication model that has both sender and receiver sharing
responsibility for communicating a message, listening, and offering feedback. The sender
encodes a message for the receiver to decode. Effectiveness of the communication
depends on the two sharing a similar interpretation of the message and feedback (which
can be verbal or nonverbal).
Constructive Feedback
Focuses on being specific, applicable, immediate, and intends to help the speaker to
improve. The feedback should be phrased as “The story you told about you and your sister
in Disneyland really helped me to understand your relationship…” rather than “that was
great, Jane.”
Critical Listening
When we are listening, aiming to gain information with which we will evaluate a speaker,
or the product or proposal the speaker is endorsing. This is often employed when we are
looking to make choices, or find points of disagreement with a speaker.
“Deaf Spots”
The preconceived notions or beliefs a listener might hold dear that can interfere with
listening effectively. These are barriers to having an open mind to receive the sender’s
message.
Emotional Trigger
A word, concept, or idea that causes the listener to react emotionally. When listeners react
to a speaker from an emotional perspective, their ability to listen effectively is
compromised.
Empathetic (Therapeutic) Listening
A level of relationship listening that aims to help the speaker feel heard and understand,
also appreciated. This is also known as therapeutic listening as it is employed most often by
counselors, conflict mediators, or religious representatives.
Ethos
A speaker aims to establish credibility on the topic at hand with her audience by appealing
to ethos. This reflects the speaker’s character, her ability to speak to the values of the
listener, and her competence to discuss the topic.
Hearing
Hearing is a three-step process. It involves receiving sound in the ear, perceiving sound in
the brain, and processing the information offered by the sound to associate and
distinguish it.
Informational Listening
Listening to learn information. For instance, this is the kind of listening students employ in
classroom settings to gain knowledge about a topic.
Intrinsic Motivation
Effective listeners will find a reason within themselves to want to hear, understand,
interpret, and remember the speaker’s message. Wanting to pass a possible quiz is an
extrinsic motivation, while wanting to learn the material out of curiosity about the topic is
intrinsic motivation.
“Listener’s Lean”
Audience members who are intent on what is being said will lean forward. This is a
nonverbal endorsement of the listener’s attention and the effect of the speaker’s message.
Listening
This is the conscious act of focusing on the words or sounds to make meaning of a message.
Listening requires more intentional effort than the physiological act of hearing.
Listening Reminder
A note made by a listener acknowledging intent to focus on the speaker’s message and
tune out distractions. A reminder might also encourage a listener to keep an open mind,
or to provide open and encouraging body language.
Nonverbal Communication
Physical behaviors that communicate the message or the feedback from the listener.
These include leaning in, nodding one’s head, maintaining eye contact, crossing arms in
front of the body, and offering sounds of agreement or dissent.
Pathos
An appeal to the audience’s emotions, trying to trigger sympathy, pity, guilt, or sorrow.
Pathos, along with ethos, and logos, make up the rhetorical triangle of appeals, according
to Aristotle. An effective speaker will appeal to all three.
Relational Listening
The active and involved listening we do with people we love and care about. This is
listening where we acknowledge our sympathy for the speaker, encourage them to tell
more, and build trust with friends or family members by showing interest in their
concerns.
Writing for the Ear
Keeping in mind, when writing a speech, that you must use language, pace, repetition, and
other elements to help your audience to hear and see what you are speaking about.
Remember, the listener must hear and understand your message as you speak it.
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Nichols, M. P. (1995). The lost art of listening. New York: Guilford.
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Educational Video Network
Photo Credits
p. 2 Hearing mechanics
http://commons.wikimedia.org/wiki/File:Hearing_mechanics.jpg By Zina
Deretsky
P. 3 Senator Joe Biden http://commons.wikimedia.org/wiki/File:The_SEIU_family_listens_to_
Sen._Joe_Biden.jpg by SEIU Walk a Day in My Shoes
p. 3 Chinese symbol for listening http://www.state.gov/m/a/os/65759.htm
p. 4 Navy class http://commons.wikimedia.org/wiki/File:US_Navy_061007-N-4399G-
029_Sailors_aboard_the_dock_landing_ship_USS_Harpers_Ferry_(LS
D_49)_listen_attentively_to_Wayne_Guillory_give_an_American_Gov
ernment_class_lecture.jpg By U.S. Navy photo by Mass Communication Specialist
Seaman Charles Thomas Green
p. 5 A public lecture at NAO Rozhen
http://commons.wikimedia.org/wiki/File:Lecture_Rozhen.jpg by Daniel Chanliev
p. 6 Esther Brimmer http://commons.wikimedia.org/wiki/File:Esther_Brimmer_Listens_to_
Debate_at_HRC_emergency_session_on_Syria.jpg by United States Mission Geneva
p. 7 Dachau concentration camp lecture
http://commons.wikimedia.org/wiki/File:Visitors_Listen_to_Lecture_in
_Reconstructed_Barracks_-_Dachau_Concentration_Camp_Site_- _Dachau_-_Bavaria_-_Germany.jpg by
Adam Jones, Ph.D.
p. 8 William Henry Harrison
http://commons.wikimedia.org/wiki/File:William_Henry_Harrison_by_James_Reid_Lambdin,_
1835.jpg by The White House Historical Association
p. 9 Clemson Tigers
http://commons.wikimedia.org/wiki/File:Clemson_Tigers_football_running_down_the_hill.jpg by Jim
Ferguson
p. 10 Audience members listen to Trevor Romain,
http://commons.wikimedia.org/wiki/File:Defense.gov_photo_essay_090 902-D-4894W-
008.jpg by Elaine Wilson
Chapter 5: Audience Analysis
By Lisa Schreiber, Ph.D. and Morgan Hartranft
Millersville University, Millersville, PA
Audience Analysis: Learning Objectives

● List techniques for analyzing a specific target audience.

● Explain audience analysis by direct observation.
● Describe audience analysis by inference.
● Identify the purpose of a basic questionnaire.
● Recognize and apply data sampling.
● Determine when to use a Likert-type test.
● Define the five categories of audience analysis.
● Summarize the purpose of the situational analysis.
● Explain audience analysis by demography.
● Recognize the difference between beliefs, attitudes and values.
● Identify reasons for sampling a multicultural audience.
● Apply the chapter concepts in final questions and activities.
Audience Analysis: Introduction

Robert E. Mullins, a well-known local bank officer, was preparing a speech
for the Rotary Club in Dallas, Texas on the topic of “finding the right loan”
for a rather diverse audience. He knew his topic extremely well, had put a
lot of hard work into his research, and had his visual aids completely in order.
One of the things he had not fully considered, however, was the audience to
which he would be speaking. On the day of the presentation, Mr. Mullins
delivered a flawless speech on “secured” car and home loans, but the speech
was not received particularly well. You see, on this particular week, a major
segment of the audience consisted of the “Junior Rotarians” who wanted to
hear about “personal savings accounts” and “college savings plans.” It was
a critical error. Had Mr. Mullins considered the full nature and demographic
makeup of his audience prior to the event, he might not have been received
so poorly.
In contemporary public speaking, the audience
that you are addressing is the entire reason
you are giving the speech; accordingly, the
audience is therefore the most important
component of all speechmaking. It cannot be
said often or more forcefully enough: know
your audience! Knowing your audience—their
beliefs, attitudes, age, education level, job
functions, language, and culture—is the single
most important aspect of developing your
speech strategy and execution plan.
Your audience isn’t just a passive group of people who come together by happenstance to
listen to you. Your audience is assembled for a very real and significant reason: they want
to hear what you have to say. So, be prepared.
Spectacular achievement is always preceded by unspectacular

preparation.~ Robert H. Schuller
We analyze our audience because we want to discover information that will help create a
bond between the speaker and the audience. We call this bond “identification.” Aristotle
loosely called it “finding a common ground.” This isn’t a one-way process between the
speaker and the audience; rather, it is a two-way transactional process.
When you ask an audience to listen to your ideas, you are inviting them to come partway
into your personal and professional experience as an expert speaker. And, in return, it is
your responsibility and obligation to go partway into their experience as an audience. The
more you know and understand about your audience and their psychological needs, the
better you can prepare your speech and your enhanced confidence will reduce your own
speaker anxiety (Dwyer, 2005).
This chapter is dedicated to understanding how a speaker connects with an audience

through audience analysis by direct observation, analysis by inference, and data collection
(Clevenger, 1966). In addition, this chapter explores the five categories of audience
analysis:
(1) the situational analysis,
(2) the demographic analysis,
(3) the psychological analysis,
(4) the multicultural analysis, and
(5) the topic interest and prior knowledge analysis.
Approaches to Audience Analysis
Whenever thinking about your speech, it is always a good idea to begin with a thorough
awareness of your audience and the many factors comprising that particular audience.
In speech communication, we simply call this “doing an audience analysis.”
An audience analysis is when you consider all of the pertinent elements defining the
makeup and demographic characteristics (also known as demographics) of your audience
(McQuail, 1997). We come to understand that there are detailed accounts of human
population characteristics, such as age, gender/sec, education and intellect levels,
occupation, socio-economic class, religion, political affiliation, language, ethnicity,
culture, background knowledge, needs and interests, and previously held attitudes,
beliefs, and values.
Demographics are widely used by advertising and public relations professionals to

analyze specific audiences so that their products or ideas will carry influence. However,
all good public speakers consider the demographic characteristics of their audience, as
well. It is the fundamental stage of preparing for your speech.
So now you may be saying to yourself: “Gee, that’s great! How do I go about analyzing
my particular audience?” First, you need to know that there are three overarching
methods (or “paradigms”) for doing an audience analysis: audience analysis by direct
observation, audience analysis by inference, and audience analysis through data
collection. Once you get to know how these methods work, you should be able to select
which one (or even combination of these methods) is right for your circumstances.
Nothing has such power to broaden the mind as the ability to

investigate systematically and truly all that comes under thy
observation in life. ~ Marcus Aurelius
Direct Observation
Audience analysis by direct observation, or direct experience, is the most simple of the
three paradigms for “getting the feel” of a particular audience. It is a form of qualitative
data gathering. We perceive it through one or more of our five natural senses—hearing,
seeing, touching, tasting, and smelling.
Knowledge that we acquire through personal experience has more impact on us than
does knowledge that we learn indirectly. Knowledge acquired from personal experience
is also more likely to affect our thinking and will be retained for a longer period of time.
We are more likely to trust what we hear, see, feel, taste, and smell rather than what we
learn from secondary sources of information (Pressat, 1972).
All you really need to do for this method of observation is to examine your audience. If
you are lucky enough to be able to do this before speaking to your audience, you will be
able to gather some basic reflective data (How old are they? What racial mix does this
audience have? Does their non-verbal behavior indicate that they are excited to hear this
speech?) that will help you arrange your thoughts and arguments for your speech
(Nierenberg &Calero, 1994).
One excellent way to become informed

about your audience is to ask them
about themselves. Whenever possible,
have conversations with them—interact
with members of your audience—get to
know them on a personal level (Where
did you go to school? Do you have
siblings/pets? What kind of car do you
drive?)
Through these types of conversations,

you will be able to get to know and
appreciate each audience member as
both a human being and as an audience member. You will come to understand what
interests them, convinces them, or even makes them laugh. You might arouse interest and
curiosity in your topic while you also gain valuable data.
For example, you want to deliver a persuasive speech about boycotting farm-raised fish.
You could conduct a short attitudinal survey to discover what your audience thinks about
the topic, if they eat farm-raised fish, and if they believe it is healthy for them. This
information will help you when you construct your speech because you will know their
attitudes about the subject. You would be able to avoid constructing a speech that
potentially could do the opposite of what you intended.
Another example would be that you want to deliver an informative speech about your
town’s recreational activities and facilities. Your focus can be aligned with your audience
if, before you begin working on your speech, you find out if your audience has senior
citizens and/or high school students and/or new parents.
Clearly this cannot be done in every speaking situation, however. Sometimes, we are
required to give an unacquainted-audience presentation. Unacquainted-audience
presentations are speeches when you are completely unfamiliar with the audience and its
demographics.
In these cases, it is always best to try and find some time to sit down and talk with someone
you trust (or even several people) who might be familiar with the given audience. These
conversations can be very constructive in helping you understand the context in which you
will be speaking.
Not understanding the basic demographic characteristics of an audience, or further, that

audience’s beliefs, values, or attitudes about a given topic makes your presentation goals
haphazard, at best. Look around the room at the people who will be listening to your
speech. What types of gender, age, ethnicity, and educational- level characteristics are
represented? What are their expectations for your presentation? This is all- important
information you should know before you begin your research and drafting your outline.
Who is it that I am going to be talking to?
If we knew what it was we were doing, it would not be called research,

would it? ~ Albert Einstein
Inference
Audience analysis by inference is merely a logical extension of your observations drawn in
the method above. It is a form of critical thinking known as inductive reasoning, and
another form of qualitative data gathering.
An inference is when you make a reasoned tentative conclusion or logical judgment on the
basis of available evidence. It is best used when you can identify patterns in your evidence
that indicate something is expected to happen again or should hold true based upon
previous experiences.
As individuals we make inferences—or reasonable assumptions—all the time. For

example, when we see someone wearing a Los Angeles Dodgers t-shirt, we infer that they
are fans of the baseball team. When we see someone drinking coffee, we infer that they
need a caffeine boost. These are reasoned conclusions that we make based upon the
evidence available to us and our general knowledge about people and their traits.
When we reason, we make connections, distinctions, and predictions; we use what is

known or familiar to us to reach a conclusion about something that is unknown or unfamiliar
for it to make sense. Granted, of course, inferences are sometimes wrong and it is the
speaker’s responsibility to ensure their information is verifiable.
Data Sampling
Unlike audience analysis by direct observation and analysis by inference, audience analysis
by data sampling uses statistical evidence to quantify and clarify the characteristics of your
audience.
These characteristics are also known as variables, and are assigned a numerical value so we
can systematically collect and classify them (Tucker, Weaver, & Berryman-Fink, 1981). They
are reported as statistics, also known as quantitative analysis or quantitative data collection.
Statistics are numerical summaries of facts, figures, and research findings. Audience analysis
by data sampling requires you to survey you audience before you give a speech. You need to
know the basics of doing a survey before you actually collect and interpret your data.
If you make listening and observation your occupation, you will gain much
more than you can by talk. ~ Robert Baden-Powell
Basic Questionnaire
There are a great number of survey methods available to the speaker. However, we will cover
three primary types in this section because they are utilized the most. The first type of survey
method you should know about is the basic questionnaire, which is a series of questions
advanced to produce demographic and attitudinal data from your audience.
Clearly, audience members should not be required to

identify themselves by name on the basic questionnaire.
Anonymous questionnaires are more likely to produce
truthful information.
Remember, all you are looking for is a general read of your

audience; you should not be looking for specific
information about any respondent concerning your
questionnaire in particular. It is a bulk-sampling tool, only.
While you can easily gather basic demographic data, we

need to ask more focused questions in order to
understand the audience’s “presuppositions” to think or
act in certain ways. For example, you can put an attitudinal
extension on the basic questionnaire (See examples in
figure 5.1 below). These questions probe more deeply into the psyche of your audience
members, and will help you see where they stand on certain issues.
Ordered Categories
Another method of finding your audience’s value set is to survey them according to their value
hierarchy. A value hierarchy is a person’s value structure placed in relationship to a given value
set (Rokeach, 1968).
The way to determine a person’s value hierarchy is to use the ordered categories sampling
method. The audience member will put the given values in order based on what they deem
most important. When analyzed by the speaker, common themes will present themselves. (See
examples in figure 5.1 below).
Figure 5.1: Examples of Survey Questions
Demographic Questions: Attitudinal Questions

1. Academic Level 1. I regard myself as
a. Freshman a. Conservative
b. Sophomore b. Liberal
c. Junior c. Socialist
d. Senior d. Independent
2. Marital Status 2. I believe that abortion
a. Single a. Should be illegal
b. Married b. Should remain legal
c. Divorced c. Should be legal in certain
d. Widowed cases
3. Age d. Not sure
a. Less then 18 3. I think that prayer should be
b. 18 – 30 years old permitted in public schools
c. 31 – 45 years old a. Yes
d. over 46 years of age b. No
c. undecided
Value Ordered Questions Likert-Type Questions
Place the following list of calues in order Indicate the degree to which you agree or
of importance, from most important (1) disagree with each question; 1 being strongly
to least important (5). agree, 5 being strongly disagree.
Freedom 1. Unsolicited email should be illegal.

Liberty
Justive 1 2 3 4 5
Democracy
Safety 2. Making unsolicited email illegal
would be fundamentally unfair to
1. ____________ businesses.
2. ____________ 1 2 3 4 5
3. ____________
3. I usually delete unsolicited email
4. ____________
before even opening it.
5. ____________
1 2 3 4 5
Likert-Type Testing
The final method of asserting your audience’s attitudes deals with Likert-type testing. Likert-
type testing is when you make a statement, and ask the respondent to gauge the depth of their
sentiments toward that statement positively, negatively, or neutrally. Typically, each scale will
have 5 weighted response categories, being +2, +1, 0,-1, and -2.
What the Likert-type test does, that other tests do not do, is measure the extent to which
attitudes are held. See how the Likert-type test does this in the example on “unsolicited email”
in Figure 5.1.
A small Likert-type test will tell you where your audience, generally speaking, stands on issues.
As well, it will inform you as to the degree of the audience’s beliefs on these issues. The Likert-
type test should be used when attempting to assess a highly charged or polarizing issue,
because it will tell you, in rough numbers, whether or not your audience agrees or disagrees
with your topic.
No matter what kind of data sampling you choose, you need to allow time to collect the
information and then analyze it. For example, if you create a survey of five questions, and
you have your audience of 20 people complete the survey, you will need to deal with 100
survey forms.
If you are in a small community group or college class, it is more likely that you will be doing
your survey “the old-fashioned way”–so you will need some time to mark each individual
response on a “master sheet” and then average or summarize the results in an effective way
to use in your speech-writing and speech-giving.
Categories of Audience Analysis

No matter which of the above inquiry methods you
choose to do your audience analysis, you will, at some
point, need to direct your attention to the five
“categories” of audience analysis.
Let’s now examine these categories and understand
the variables and constraints you should use to
estimate your audience’s information requirements.
Situational Analysis
The situational audience analysis category considers the situation for which your audience is
gathered. This category is primarily concerned with why your audience is assembled in the
first place (Caernarven-Smith, 1983). Are they willingly gathered to hear you speak? Have
your audience members paid to hear you? Or, are your audience members literally
“speech captives” who have somehow been socially or systematically coerced into hearing you?
These factors are decisively important because they place a major responsibility upon you as a
speaker. The entire tone and agenda of your speech rests largely upon whether or not your
audience even wants to hear from you.
Many audiences are considered captive audiences in that they are, for whatever reason, required
to be present. While they must physically be present, it is your hob as a speaker to keep them
mentally present!
In stark contrast, a voluntary audience is willingly assembled to listen to a given message. As a

rule, these audiences are much easier to address because they are interested in hearing the
speech. With this type of audience, your job is to make sure they leave satisfied and informed.
Being popular with an audience is a very rickety ladder to be on. ~ Louis C. K.
Demographic Analysis
The second category of audience analysis is demography. As mentioned before, demographics
are literally a classification of the characteristics of the people. Whenever addressing an audience,
it is generally a good idea to know about its age, gender/sex, major, year in school, race, ethnicity,
religious affiliation, income levels, et cetera. There are two steps in doing an accurate
demographic analysis: gathering demographic data and interpreting this data (Benjamin, 1969).
Consider for a moment how valuable it would be to you as a public speaker to know that your
audience will be mostly female, between the ages of 25 and 40, mostly married, and Caucasian.
Would this change your message to fit this demographic? Or would you keep your message the
same, no matter the audience you were addressing? Chances are you would be more inclined to
talk to issues bearing upon those gender, age, and race qualities.
Frankly, the smart speaker would shift his or her message to adapt to the audience. And,
simply, that’s the purpose of doing demographics: to embed within your message the
acceptable parameters of your audience’s range of needs.
My greatest challenge has been to change the mindset of people. Mindsets play strange
tricks on us. We see things the way our minds have instructed our eyes to see. ~
Muhammad Yunus
Psychological Analysis
Unless your selected speech topic is a complete mystery to your audience, your listeners will
already hold “attitudes, beliefs, and values” toward the ideas you will inevitably present. As a
result, it is always important to know where your audience stands on the issues you plan to
address ahead of time.
The best way to accomplish this is to sample your audience with a quick questionnaire or survey
prior to the event. This is known as the third category of audience analysis, or psychological
description.
Attitudes
In basic terms, an attitude is a learned disposition to respond in a consistently favorable or
unfavorable manner with respect to a person, an object, an idea, or an event (Jastrow, 1918)
Attitudes come in different forms. You are very likely to see an attitude present itself when
someone says that they are “pro” or “anti” something.
Above all else, attitudes are learned and not necessarily enduring. Attitudes can change, and
sometimes do, whereas beliefs and values do not shift as easily. A sample list of attitudes can be
found in Table 5.2.
Table 5.2: Examples of Attitudes
Pro-/Anti-war Pro-/Anti-welfare
Pro-diversity Pro-/Anti-corporate tax cuts
Anti-affirmative action Pro-/Anti-censorship
Pro-choice Pro-/Anti-outsourcing
Pro-life Pro-/Anti-free trade
Pro-/Anti-capital punishment Pro-/Anti-gambling
Pro-/Anti-prostitution
Other people’s beliefs may be myths, but not mine. ~ Mason Cooley
Beliefs
Beliefs are principles (Bem, 1970) or assumptions about the universe. Beliefs are more durable
than attitudes because beliefs are hinged to ideals and not issues.
For example, you may believe in the principle: “what goes around comes around.” If you do, you
believe in the notion of karma. And so, you may align your behaviors to be consistent with this
belief philosophy. You do not engage in unethical or negative behavior because you believe that
it will “come back” to you. Likewise, you may try to exude behaviors that are ethical and positive
because you wish for this behavior to return, in kind. You may not think this at all, and believe
quite the opposite. Either way, there is a belief in operation driving what you think. Some
examples of beliefs are located in Table 5.3.
Table 5.3: Examples of Beliefs
The world was created by God. Smoking does not cause cancer.
Marijuana is an addictive gateway drug. Only high-risk groups acquire HIV.
Ghosts are all around us. Evolution is fact, not fiction.
Smoking causes cancer. Marijuana is neither addictive or harmful.
Anyone can acquire HIV. Ghosts are products of our imagination.
Values
A value, on the other hand, is a guiding belief that regulates our attitudes (Rokeach, 1968). Values
are the core principles driving our attitudes. If you probe into someone’s attitudes and beliefs
far enough, you will inevitably find an underlying value. Importantly, you should also know that
we structure our values in accordance to our own value hierarchy, or mental schema of values
placed in order of their relative individual importance. Each of us has our own values that we
subscribe to and a value hierarchy that we use to navigate the issues of the world
Table 5.4: Examples of Values
Inner harmony Enjoyment Belonging Peace Wisdom Tradition Leadership
Friendship Trust Equality Unity Achievement Power Independence
Control Family Security Generosity Conformity Intelligence Loyalty
Values aren’t buses… They’re not supposed to get you anywhere. They’re
supposed to define who you are. ~ Jennifer Crusie
Multicultural Analysis
Demography looks at issues of race and ethnicity in a basic sense. However, in our
increasingly diverse society, it is worthy to pay particular attention to the issue of
speaking to a multicultural audience. Odds are that any real world audience that you
encounter will have an underlying multicultural dimension.
As a speaker, you need to recognize that the perspective you have on any given topic
may not necessarily be shared by all of the members of your audience (Ting-Toomey &
Chung, 2005). Therefore, it is imperative that you become a culturally effective speaker.
Culturally effective speakers develop the capacity to appreciate other cultures and
acquire the necessary skills to speak effectively to people with diverse ethnic
backgrounds. Keep these factors in mind when writing a speech for a diverse audience:
language, cognition, ethnocentricity, values, and communication styles.
Language
Many people speak different languages; so if you are translating words, do not use slang
or jargon, which can be confusing. You could add a visual aid (a poster, a picture, a
PowerPoint slide or two), which would show your audience what you mean – which
instantly translates into the audience member’s mind.[9]
Cognition
Realize that different cultures have different cultural- cognitive processes, or ways of
looking at the very concept of logic itself. Accordingly, gauge your audience as to their
diverse ways of thinking and be sensitive to these differing logics.
Ethnocentricity
Remember that in many cases you will be appealing to
people from other cultures. Do not assume that your
culture is dominant or better than other cultures. That
assumption is called ethnocentrism, and ethnocentric
viewpoints have the tendency to drive a wedge between
you and your audience.[10]
Christian, Jew, Muslim, shaman, Zoroastrian, stone, ground, mountain,

river, each has a secret way of being with the mystery, unique and not
to be judged. ~ Rumi
Values
Not only do individuals have value systems of their own, but societies promote value
systems, as well. Keep in mind the fact that you will be appealing to value hierarchies that
are socially-laden, as well as those that are individually-borne.
Communication Styles
While you are trying to balance these language, cognition, cultural, and value issues, you
should also recognize that some cultures prefer a more animated delivery style than do
others. The intelligent speaker will understand this, and adapt his or her verbal and
nonverbal delivery accordingly.
Interest and Knowledge Analysis

Finally, if the goal of your speech is to deliver a unique and stirring presentation (and it
should be), you need to know ahead of time if your audience is interested in what you
have to say, and has any prior knowledge about your topic.
You don’t want to give a speech that your audience already knows a lot about. So, your
job here is to “test” your topic by sampling your audience for their topic interest and topic
knowledge. Defined, topic interest is the significance of the topic to a given audience;
often related to the uniqueness of a speaker’s topic. Likewise, topic knowledge is the
general amount of information that the audience possesses on a given topic. These are
not mere definitions listed for the sake of argument; these are essential analytical
components of effective speech construction.
Unlike multicultural audience analysis, evaluating your audience’s topic interest and topic
knowledge is a fairly simple task. One can do this through informal question and answer
dialogue, or through an actual survey. Either way, it is best to have some information,
rather than none at all.
Anyone who teaches me deserves my respect, honoring and attention. ~

Sonia Rumzi
Audience Analysis: Conclusion
When considering topics for your speech, it is critical for you to keep your audience in
mind. Not doing so will put your speech at risk of not corresponding with the information
needs of your audience, and further jeopardize your credibility as a speaker. This chapter
examined methods of conducting an audience analysis and five categories of audience
analysis: situational, demographic, psychological, multicultural, and interest & knowledge
In sum, this information equips you with the foundational knowledge and skill-set required
to ensure that your topic complements your audience. And, after all, if we are not adapting
to meet the needs of our audience, we are not going to be informative or convincing
speakers.
Review Questions & Activities
Winston Churchill is credited with 1. Why is it important to conduct an audience
the origin of the saying: “Fail to analysis prior to developing your speech?
plan, plan to fail” (Lakein, 1989).
2. What is the purpose of performing a
We, your authors, believe that if
demographics survey?
you have failed to fully consider the
nature, make-up, and 3. Why is audience analysis by direct
characteristics of your audience, observation the most simple of the three
you are—for all intents and paradigms?
purposes—neglecting the spirit of 4. What are some problems a speaker faces
the public speaking exercise. when delivering an unacquainted-audience
presentation?
Confidently speaking to audiences
can be somewhat addictive. The 5. Under what circumstances would a speaker
experience, when properly make inferences about an audience during
executed, can be empowering and the course of an audience analysis?
help you succeed personally and 6. What is a variable, and how is it used in
professionally throughout your life. data sampling?
But, you must first consider the
audience you will be addressing and 7. Why are statistics considered to be a form
take their every requirement into of quantitative analysis and not qualitative
account (Lewis, 1989). We are analysis?
linked to, joined with, if not bound 8. How does conducting a value hierarchy
by, our audiences. Your main help the speaker when developing a
speaking ambition should be to speech?
seek identification with them, and
9. What are the differences between beliefs,
for them to seek identification with
you. attitudes, and values?
10. Which of the five categories of audience
analysis is most effective, and why do you
Glossary think that?
Attitude
An attitude is a learned disposition to respond in a consistently favorable or unfavorable
manner with respect to a person, an object, an idea, or an event.
Audience Analysis
A speaker analyzes an audience for demographics, dispositions and knowledge of the
topic.
Beliefs
Beliefs are principles and are more durable than attitudes because beliefs are hinged to
Demographics
Demographics are the most recent statistical characteristics of a population.
Demographic Characteristics
Demographic characteristics are facts about the make-up of a population.
Demography
Demographics are literally a classification of the characteristics of the people.
Inference
Making an inference is the act or process of deriving logical conclusions from premises
known or assumed to be true.
Ordered category
An ordered category is a condition of logical or comprehensible arrangement among the
separate elements of a group.
Paradigm
A paradigm is a pattern that describes distinct concepts or thoughts in any scientific
discipline or other epistemological context.
Psychological Description
A psychological description is a description of the audience’s attitudes, beliefs, and
values.
Quantitative Analysis
A quantitative analysis is the process of determining the value of a variable by
examining its numerical, measurable characteristics.
Statistics
Statistics is the study of the collection, organization, analysis, and interpretation of data.
Unacquainted-Audience Presentation
An unacquainted-audience presentation is a speech when you are completely unaware
of your audience’s characteristics.
Uniqueness
Uniqueness occurs when a topic rises to the level of being exceptional in interest and
knowledge to a given audience.
Variable
A variable is a characteristic of a unit being observed that may assume more than one of
a set of values to which a numerical measure or a category from a classification can be
assigned.
Value
A value is a guiding belief that regulates our attitudes.
Value Hierarchy
A value hierarchy is a person’s value structure placed in relationship to a given value set.
Audience Analysis: References

Bem, D. J. (1970). Beliefs, attitudes, and human affairs. Belmont, CA: Brooks/Cole Pub. Co.
Benjamin, B. (1969). Demographic analysis. New York: Praeger.
Caernarven-Smith, P. (1983). Audience analysis & response (1st Ed.). Pembroke, MA: Firman Technical
Publications.
Campbell, K.K. & Huxman, S.S. The Rhetorical Act: Thinking, Speaking, and Writing Critically (3rd Ed.).
Belmont, CA: Wadsworth.
Clevenger, T. (1966). Audience analysis. Indianapolis: Bobbs- Merrill.
Dwyer, K.K. (2005) Conquer your speech anxiety: Second Edition. Belmont, CA: Wadsworth.
Eisenberg, I. & Wynn, D. (2013) Think communication.
Boston: Pearson. Gamble, T.K. & Gamble, M. (2013). Communication works. New York: McGraw- Hill.
Jastrow, J. (1918). The psychology of conviction: A study of beliefs and attitudes. New York: Houghton
Mifflin.
Klopf, D.W. & Cambra, R.E. (1991) Speaking skills for prospective teachers (2nd Ed.). Englewood, CO: Morton
Publishing Company.
Lakein, A. (1989) How to get control of your time and your life. New York: Signet.
Lewis, D. (1989) The secret language of success. New York: Galahad Books.
McQuail, D. (1997). Audience analysis. Thousand Oaks, CA: Sage Publications.
Natalle, E.J. & Bodenheimer, F.R. (2004) The woman’s public speaking handbook. Belmont, CA: Wadsworth.
Nierenberg, G.I. & Calero, H.H. (1994) How to read a person like a book. New York: Barnes and Noble Books.
Pearson, J.C., Nelson, P.E., Titsworth, S. & Harter, L. (2011). Human communication (4th Ed.). Boston:
McGraw-Hill.
Pressat, R. (1972). Demographic analysis; methods, results, applications. Chicago: Aldine- Atherton.
Rokeach, M. (1968). Beliefs, attitudes, and values; a theory of organization and change (1st ed.).
San
Francisco: Jossey-Bass.
Tauber, R.T. & Mester, C.S. Acting Lessons for Teachers, Using Performance Skills in the Classroom.
Westport, CT: Praeger Publishers.
Ting-Toomey. S & Chung, L.C. (2005). Understanding intercultural communication. Los Angeles: Roxbury
Publishing.
Tucker, K.T.; Weaver, II, R.L.; Berryman-Fink, C. (1981). Research in speech communication. Englewood Cliffs,
N.J.: Prentice-Hall.
photo credits
p. 1 Audience at RZA book reading http://commons.wikimedia.org/wiki/File:RZA_Audie
nce_Shankbone_2009_Tao_of_Wu.jpg
By David Shankbone
p. 3 Mobile HCI 2008 Audience http://commons.wikimedia.org/wiki/File:MobileHCI_ 2008_Audience.jpg

By Nhenze
p. 6 Speakers at Wiki Conference 2011 http://commons.wikimedia.org/wiki/File:Wiki_Confe
rence_2011.JPG
By Sucheta Ghoshal
p. 9 Audience enjoys Stallman’s jokes http://upload.wikimedia.org/wikipedia/commons/6/63
/Audience_enjoy_Stallman%27s_jokes By
Damian Buonamico
p. 9 Side shot audience http://www.flickr.com/photos/us_embassy_newzealan d/4747176345/
By U.S. Embassy New Zealand
Chapter 6: Organizing and Outlining
By Joshua Trey Barnett
University of Indiana, Bloomington, IN
Organizing and Outlining: Objectives and Outline

• Select a topic appropriate to the audience and occasion.
• Formulate a specific purpose statement that identifies precisely what you will do in
your speech.
• Craft a thesis statement (central idea) that clearly and succinctly summarizes the
argument you will make in your speech.
• Identify and arrange the main points of your speech according to one of many
organizational styles discussed in this chapter.
• Connect the points of your speech to one another.
• Create a preparation and speaking outline for your speech.
Organizing and Outlining: Introduction
Meg jaunted to the front of the
classroom—her trusty index cards in one
hand and her water bottle in the other. It
was the mid-term presentation in her
entomology class, a course she enjoyed
more than her other classes. The night
before, Meg had spent hours scouring
the web for information on the Woody
Adelgid, an insect that has ravaged
hemlock tree populations in the United
States in recent years. But when she
made it to the podium and finished her
well- written and captivating
introduction, her speech began to fall
apart. Her index cards were a jumble of
unorganized information, not linked together by any unifying theme or purpose. As she
stumbled through lists of facts, Meg—along with her peers and instructor—quickly
realized that her presentation had all the necessary parts to be compelling, but that those
parts were not organized into a coherent and convincing speech.
Giving a speech or presentation can be a daunting task for anyone, especially

inexperienced public speakers or students in introductory speech courses. Speaking to an
audience can also be a rewarding experience for speakers who are willing to put in the
extra effort needed to craft rhetorical masterpieces. Indeed, speeches and presentations
must be crafted. Such a design requires that speakers do a great deal of preparatory
work, like selecting a specific topic and deciding on a particular purpose for their speech.
Once the topic and purpose have been decided on, a thesis statement, or central idea,
can be prepared. After these things are established, speakers must select the main points
of their speech, which should be organized in a way that illuminates the speaker’s
perspective, or approach to their speech. In a nutshell, effective public speeches are
focused on particular topics and contain main points that are relevant to both the topic
and the audience. For all of these components to come together convincingly, organizing
and outlining must be done prior to giving a speech.
This chapter addresses a variety of strategies needed to craft the body of public
speeches. The chapter begins at the initial stages of speechwriting— selecting an
important and relevant topic for your audience. The more difficult task of formulating a
purpose statement is discussed next. A purpose statement drives the organization of the
speech since different purposes (e.g., informational or persuasive) necessitate different
types of evidence and presentation styles. Next, the chapter offers a variety of
organizational strategies for the body of your speech. Not every strategy will be
appropriate for every speech, so the strengths and weaknesses of the organizational
styles are also addressed. The chapter then discusses ways to connect your main points
and to draw links between your main points and the purpose you have chosen. In the
final section of this chapter, one of the most important steps in speechwriting, outlining
your speech, is discussed. The chapter provides the correct format for outlines as well as
information on how to write a preparation outline and a speaking outline.
Chaos is inherent in all compounded things. Strive on with diligence. ~ Buddha
Outlining: The Topic, General Purpose, Specific Purpose, and Thesis

Before any work can be done on crafting the body of your speech or presentation, you
must first do some prep work—selecting a topic, formulating a general purpose, a
specific purpose statement, and crafting a central idea, or thesis statement. In doing so,
you lay the foundation for your speech by making important decisions about what you
will speak about and for what purpose you will speak. These decisions will influence and
guide the entire speechwriting process, so it is wise to think carefully and critically during
these beginning stages.
Selecting a Topic
Generally, speakers focus on one or more interrelated topics—relatively broad concepts,
ideas, or problems that are relevant for particular audiences. The most common way that
speakers discover topics is by simply observing what is happening around them—at their
school, in their local government, or around the world. Student government leaders, for
example, speak or write to other students when their campus is facing tuition or fee
increases, or when students have achieved something spectacular, like lobbying campus
administrators for lower student fees and succeeding. In either case, it is the situation that
makes their speeches appropriate and useful for their audience of students and university
employees. More importantly, they speak when there is an opportunity to change a
university policy or to alter the way students think or behave in relation to a particular
event on campus.
But you need not run for president or student government in order to give a meaningful
speech. On the contrary, opportunities abound for those interested in engaging speech
as a tool for change. Perhaps the simplest way to find a topic is to ask yourself a few
questions. See the textbox entitled “Questions for Selecting a Topic” for a few questions
that will help you choose a topic.
Students speak about what is interesting to them and their audiences. What topics do you
think are relevant today? There are other questions you might ask yourself, too, but these
should lead you to at least a few topical choices. The most important work that these
questions do is to locate topics within your pre-existing sphere of knowledge and interest.
David Zarefsky[2] also identifies brainstorming as a way to develop speech topics, a strategy
that can be helpful if the questions listed in the textbox did not yield an appropriate or
interesting topic. Starting with a topic you are already interested in will likely make writing
and presenting your speech a more enjoyable and meaningful experience. It means that
your entire speechwriting process will focus on something you find important and that you
can present this information to people who
stand to benefit from your speech. Questions for Selecting a Topic
Once you have answered these questions and • What important events are
narrowed your responses, you are still not occurring locally, nationally and
done selecting your topic. For instance, you internationally?
might have decided that you really care about • What do I care about most?
conserving habitat for bog turtles. This is a very • Is there someone or something I
broad topic and could easily lead to a dozen can advocate for?
different speeches. To resolve this problem, • What makes me angry/happy?
speakers must also consider the audience to • What beliefs/attitudes do I want
whom they will speak, the scope of their to share?
presentation, and the outcome they wish to • Is there some information the
achieve. audience needs to know?
Formulating the Purpose Statements
By honing in on a very specific topic, you begin the work of formulating your purpose
statement. In short, a purpose statement clearly states what it is you would like to
achieve. Purpose statements are especially helpful for guiding you as you prepare your
speech. When deciding which main points, facts, and examples to include, you should
simply ask yourself whether they are relevant not only to the topic you have selected, but
also whether they support the goal you outlined in your purpose statement. The general
purpose statement of a speech may be to inform, to persuade, to inspire, to celebrate, to
mourn, or to entertain. Thus, it is common to frame a specific purpose statement around
one of these goals. According to O’Hair, Stewart, and Rubenstein, a specific purpose
statement “expresses both the topic and the general speech purpose in action form and
in terms of the specific objectives you hope to achieve.”[3] For instance, the home design
enthusiast might write the following specific purpose statement: At the end of my
speech, the audience will learn the pro’s and con’s of flipping houses. In short, the
general purpose statement lays out the broader goal of the speech while the specific
purpose statement describes precisely what the speech is intended to do. Some of your
professors may ask that you include the general purpose and add the specific. For
example: to inform my audience about the pro's and con's of flipping houses.
Writing the Thesis Statement

The specific purpose statement is a tool that you will use as you write your talk, but it is
unlikely that it will appear verbatim in your speech. Instead, you will want to convert the
specific purpose statement into a central idea, or thesis statement that you will share
with your audience.
Depending on your instructor’s approach, a thesis statement may be written two,

different ways. A thesis statement may encapsulate the main points of a speech in just a
sentence or two, and be designed to give audiences a quick preview of what the entire
speech will be about. The thesis statement for a speech, like the thesis of a research-
based essay, should be easily identifiable and ought to very succinctly sum up the main
points you will present.
If you are a Harry Potter enthusiast, you may write a thesis statement the following way
using the above approach: J.K. Rowling is a renowned author of the Harry Potter series
with a Cinderella like story having gone from relatively humble beginnings, through
personal struggles, and finally success and fame.
Writing the Preview Statement

However, some instructors prefer that you separate your thesis from your preview
statement. A preview statement (or series of statements) is a guide to your speech. This
is the part of the speech that literally tells the audience exactly what main points you will
cover. If you were to open your Waze app (1), it would tell you exactly how to get there.
Best of all, you would know what to look for! So, if we take our J.K Rowling example, let’s
rewrite that using this approach separating out the thesis and preview:
J.K. Rowling is a renowned author of the Harry Potter series with a Cinderella like rags to
riches story. First, I will tell you about J.K. Rowling’s humble beginnings. Then, I will
describe her personal struggles as a single mom. Finally, I will explain how she overcame
adversity and became one of the richest women in the United Kingdom.
There is no best way to approach this. This is up to your instructor.
(1) www.waze.com
Organizing and Outlining: Writing the Body of Your Speech

Once you have finished the important work of deciding what your speech will be about,
as well as formulating the purpose statement and crafting the thesis, you should turn
your attention to writing the body of your speech. All of your main points are contained
in the body, and normally this section is prepared well before you ever write the
introduction or conclusion. The body of your speech will consume the largest amount of
time to present; and it is the opportunity for you to elaborate on facts, evidence,
examples, and opinions that support your thesis statement and do the work you have
outlined in the specific purpose statement. Combining these various elements into a
cohesive and compelling speech, however, is not without its difficulties, the first of which
is deciding which elements to include and how they ought to be organized to best suit
your purpose.
Good design is making something intelligible and memorable. Great design is making
something memorable and meaningful. ~ Dieter Rams
Organizing and Outlining: Organizational Patterns of Arrangement

After deciding which main points and subpoints you must include, you can get to work
writing up the speech. Before you do so, however, it is helpful to consider how you will
organize the ideas. There are many ways you can organize speeches, and these
approaches will be different depending on whether you are preparing an informative or
persuasive speech. These are referred to as organizational patterns for arranging main
points in a speech. The chronological or temporal, topical, spatial, or causal patterns
may be better suited to informative speeches, whereas the problem-solution, Monroe’s
Motivated Sequence (1), Claim-to-Proof (2), or refutation pattern would work best for
persuasive speeches.
1. Monroe, A. H. (1949). Principles and types of speech. Glenview, IL: Scott, Foresman and Company.
2. Mudd, C. S. & Sillar, M. O. (1962), Speech; content and communicaton. San Francisco, CA: Chandler
Publishing Company.
Chronological Pattern
When you speak about events that are
linked together by time, it is sensible to
engage the chronological organization
pattern. In a chronological speech, main
points are delivered according to when
they happened and could be traced on a
calendar or clock. Some professors use the
term temporal to reflect any speech
pattern dealing with taking the audience
through time. Arranging main points in
chronological order can be helpful when describing historical events to an audience as well
as when the order of events is necessary to understand what you wish to convey.
Informative speeches about a series of events most commonly engage the chronological
style, as do many process speeches (e.g., how to bake a cake or build an airplane). Another
time when the chronological style makes sense is when you tell the story of someone’s life
or career. For instance, a speech about Oprah Winfrey might be arranged chronologically
(see textbox). In this case, the main points are arranged by following Winfrey’s life from
birth to the present time. Life events (e.g., early life, her early career, her life after ending
the Oprah Winfrey Show) are connected together according to when they happened and
highlight the progression of Winfrey’s career. Organizing the speech in this way illustrates
the interconnectedness of life events.
Topic: Oprah Winfrey (Chronological Pattern)
Thesis: Oprah’s career can be understood by four key, interconnected life stages.
Preview: First, let’s look at Oprah’s early life. Then, we will look at her early career,
followed by her years during the Oprah Winfrey show. Finally, we will explore what she is
doing now.
I. Oprah’s childhood was spent in rural Mississippi, where she endured sexual abuse
from family members
II. Oprah’s early career was characterized by stints on local radio and television
networks in Nashville and Chicago.
III. Oprah’s tenure as host of the Oprah Winfrey Show began in 1986 and lasted until
2011, a period of time marked by much success.
IV. Oprah’s most recent media venture is OWN: The Oprah Winfrey Network, which
plays host to a variety of television shows including Oprah’s Next Chapter.
Doing the best at this moment puts you in the best place for the next moment.
~ Oprah Winfrey
Topical Pattern
When the main points of your speech center on ideas that are more distinct from one
another, a topical organization pattern may be used. In a topical speech, main points are
developed according to the different aspects, subtopics or topics within an overall topic.
Although they are all part of the overall topic, the order in which they are presented
really doesn’t matter. For example, you are currently attending college. Within your
college, there are various student services that are important for you to use while you
are here. You may use the library, The Learning Center (TLC), Student Development
office, ASG Computer lab, and Financial Aid. To organize this speech topically, it doesn’t
matter which area you speak about first, but here is how you could organize it.
Topic: Student Services at College of the Canyons
Thesis and Preview: College of the Canyons has five important student services, which
include the library, TLC, Student Development Office, ASG Computer Lab, and Financial
Aid.
I. The library can be accessed five days a week and online and has a multitude of
books, periodicals, and other resources to use.
II. The TLC has subject tutors, computers, and study rooms available to use six
days a week.
III. The Student Development Office is a place that assists students with their ID
cards, but also provides students with discount tickets and other student related
needs.
IV. The ASG computer lab is open for students to use for several hours a day, as
well as to print up to 15 pages a day for free.
V. Financial Aid is one of the busiest offices on campus, offering students a

multitude of methods by which they can supplement their personal finances
paying for both tuition and books.
Spatial Pattern
Another way to organize the points of a speech is through a spatial speech, which
arranges main points according to their physical and geographic relationships. The spatial
style is an especially useful organization pattern when the main point’s importance is
derived from its location or directional focus. Things can be described from top to bottom,
inside to outside, left to right, north to south, and so on. Importantly, speakers using a
spatial style should offer commentary about the placement of the main points as they
move through the speech, alerting audience members to the location changes. For
instance, a speech about The University of Georgia might be arranged spatially; in this
example, the spatial organization frames the discussion in terms of the campus layout.
The spatial style is fitting since the differences in architecture and uses of space are
related to particular geographic areas, making location a central organizing factor. As
such, the spatial style highlights these location differences.
Topic: University of Georgia (Spatial Pattern)
Thesis: The University of Georgia is arranged into four distinct sections, which are
characterized by architectural and disciplinary differences.
I. In North Campus, one will find the University’s oldest building, a sprawling
tree- lined quad, and the famous Arches, all of which are nestled against
Athens’ downtown district.
II. In West Campus, dozens of dormitories provide housing for the University’s
large undergraduate population and students can regularly be found lounging
outside or at one of the dining halls.
III. In East Campus, students delight in newly constructed, modern buildings and enjoy
the benefits of the University’s health center, recreational facilities, and science
research buildings.
IV. In South Campus, pharmacy, veterinary, and biomedical science students

traverse newly constructed parts of campus featuring well-kept landscaping and
modern architecture.
Causal Pattern
A causal speech informs audience members about causes and effects that have already
happened with respect to some condition, event, etc. One approach can be to share
what caused something to happen, and what the effects were. Or, the reverse approach
can be taken where a speaker can begin by sharing the effects of something that
occurred, and then share what caused it. For example, in 1994, there was a 6.7
magnitude earthquake that occurred in the San Fernando Valley in Northridge,
California. Using the causal pattern, let’s look at how we can arrange this speech first
by using a cause-effect pattern:
Topic: Northridge Earthquake
Thesis: The Northridge earthquake was a devastating event that was caused by an
unknown fault and resulted in the loss of life and billions of dollars of damage.
I. The Northridge earthquake was caused by a fault that was previously

unknown and located nine miles beneath Northridge.
Internal Summary/Preview: Now that you know what caused the earthquake, let’s look at
the devastation it caused.
II. The Northridge earthquake resulted in the loss of 57 lives and over 40 billion
dollars of damage in Northridge and surrounding communities.
Depending on your topic, you may decide it is more impactful to start with the effects,
and work back to the causes (effect-cause pattern). Let’s take the same example and
flip it around:
Thesis: The Northridge earthquake was a devastating event that was that resulted in
the loss of life and billions of dollars in damage, and was caused by an unknown
fault below Northridge.
I. The Northridge earthquake resulted in the loss of 57 lives and over 40 billion
dollars of damage in Northridge and surrounding communities.
Internal Summary/Preview: Now that you know how devastating the Northridge
earthquake was, let’s try and get a better understanding of what could cause something
like this to happen so you can find ways to become a better prepared individual.
II. The Northridge earthquake was caused by a fault that was previously
unknown and located nine miles beneath Northridge.
Why might you decide to approach it with an effect-cause approach rather than a cause-
effect approach? In this particular example, the effects of the earthquake were truly
horrible. If you heard all of that information first, you would be much more curious to hear
about what caused such devastation. Sometimes natural disasters are not that exciting,
even when they are horrible. Why? Unless they affect us directly, we may not have the
same attachment to the topic. This is one example where an effect-cause approach may be
very impactful.
Organizing and Outlining:

Connecting Your Main Points
Since main points are discrete and
interconnected ideas, and since every
speech contains more than one main
point, it is necessary to strategically make
connections between one point and
another. To link the ideas of your speech,
you will need to develop signposts, “words
and gestures that allow you to move
smoothly from one idea to the next
throughout your speech, showing relationships between ideas and emphasizing
important points.”[1] There are several ways to incorporate signposts into your speech,
and it is important to do so since these small signals keep listeners engaged and
informed about where you are in the speech. Transitional statements, internal previews,
and summaries are all signposts that can help keep your speech moving along.
Transitional Statements to Show Similarity and Difference

To Show Similarity Between Points: To Show Difference Between Points:
 “However”
 “Similarly”
 “Unlike the last point”
 “In the same way”
 “On the other hand”
 “Also”
 “Conversely”
 “Likewise”
 “In opposition”
 “In other words”
 “Another view is that”
One way to connect points is to include transitional statements. Transitional statements

are phrases or sentences that lead from one distinct- but-connected idea to another.
They are used to alert audiences to the fact that you are getting ready to discuss
something else. When moving from one point to another, your transition may just be a
word or short phrase. For instance, you might say “next,” “also,” or “moreover.” You can
also enumerate your speech points and signal transitions by starting each point with
“First,” “Second,” “Third,” et cetera. You might also incorporate non-verbal transitions,
such as brief pauses or a movement
across the stage. Pausing to look at your
audience, stepping out from behind a
podium, or even raising or lowering the
rate of your voice can signal to audience
members that you are transitioning.
Another way to incorporate signposts

into your speech is by offering internal
summaries and internal previews within
your speech. Summaries provide a recap
of what has already been said, making it
more likely that audiences will
remember the points that they hear again. For example:
So far, we have seen that the pencil has a long and interesting history. We also
looked at the many uses the pencil has that you may not have known about
previously.
Like the name implies, internal previews lay out what will occur next in your speech.
They are longer than transitional words or signposts.
Next, let us explore what types of pencils there are to pick from that will be best
for your specific project.
Additionally, summaries can be combined with internal previews to alert audience

members that the next point builds on those that they have already heard.
Now that I have told you about the history of the pencil, as well as its many uses, let’s
look at what types of pencils you can pick from that might be best for your project.
It is important to understand that if you use an internal summary and internal preview
between main points, you need to state a clear main point following the internal
preview. Here’s an example integrating all of the points on the pencil:
I. First, let me tell you about the history of the pencil.
So far we have seen that the pencil has a long and interesting history. Now we
can look at how the pencil can be used.
II. The pencil has many different uses, ranging from writing to many types of
drawing.
Now that I have told you about the history of the pencil, as well as its many uses,
let’s look at what types of pencils you can pick from that might be best for your
project.
III. There are over fifteen different types of pencils to choose from ranging in
hardness and color.
The speaker below has just finished discussing

several reasons trout habitats need federal
protection, and next he will discuss some ways that
audience members can agitate for government
action on these issues. His combined internal
summary and preview would look something like this:
So, in review, trout habitats need federal protection because they bear a large pollution
burden, they mostly exist on private property, and they are indicators of other
environmental health issues. Next, I will discuss some ways that you can encourage
the federal government to protect these habitats.
In this example, the speaker first reminds audience members of what he has already
addressed and then tells them what he will talk about next. By repeating the main points
in summary fashion, the speaker gives audience members another opportunity to
consider his main ideas.
Good communication does not mean that you have to speak in perfectly formed sentences
and paragraphs. It isn’t about slickness. Simple and clear go a long way. ~ John Kotter
Beebe, S. A. & Beebe, S. J. (2003). The public speaking handbook (5th edition). Boston:
Pearson. ↵
Organizing and Outlining: Outlining

Your Speech
Most speakers and audience members
would agree that an organized speech is
both easier to present as well as more
persuasive. Public speaking teachers
especially believe in the power of
organizing your speech, which is why they
encourage (and often require) that you
create an outline for your speech.
Outlines, or textual arrangements of all the various elements of a speech, are a very
common way of organizing a speech before it is delivered. Most extemporaneous
speakers keep their outlines with them during the speech as a way to ensure that they do
not leave out any important elements and to keep them on track. Writing an outline is
also important to the speechwriting process since doing so forces the speakers to think
about the main ideas, known as main points, and subpoints, the examples they wish to
include, and the ways in which these elements correspond to one another. In short, the
outline functions both as an organization tool and as a reference for delivering a speech.
Outline Types
There are two types of outlines. The first outline you will write is called the preparation
outline. Also called a skeletal, working, practice, or rough outline, the preparation outline
is used to work through the various components of your speech in an inventive format.
Stephen E. Lucas[1] put it simply: “The preparation outline is just what its name implies—
an outline that helps you prepare the speech” (p. 248). When writing the preparation
outline, you should focus on finalizing the specific purpose and thesis statements, logically
ordering your main points, deciding where supporting material should be included, and
refining the overall organizational pattern of your speech. As you write the preparation
outline, you may find it necessary to rearrange your points or to add or subtract
supporting material. You may also realize that some of your main points are sufficiently
supported while others are lacking. The final draft of your preparation outline should
include full sentences, making up a complete script of your entire speech. In most cases,
however, the preparation outline is reserved for planning purposes only and is translated
into a speaking outline before you deliver the speech. Keep in mind though, even a full
sentence outline is not an essay.
A speaking outline is the outline you will prepare for use when delivering the speech.
The speaking outline is much more succinct than the preparation outline and includes
brief phrases or words that remind the speakers of the points they need to make, plus
supporting material and signposts.[2] The words or phrases used on the speaking outline
should briefly encapsulate all of the information needed to prompt the speaker to
accurately deliver the speech. Although some cases call for reading a speech verbatim
from the full-sentence outline, in most cases speakers will simply refer to their speaking
outline for quick reminders and to ensure that they do not omit any important
information. Because it uses just words or short phrases, and not full sentences, the
speaking outline can easily be transferred to index cards that can be referenced during a
speech. However, check with your instructor regarding what you will be allowed to use
for your speech.
Outline Structure
Because an outline is used to arrange all of the elements of your speech, it makes sense
that the outline itself has an organizational hierarchy and a common format. Although
there are a variety of outline styles, generally they follow the same pattern and use
symbols to represent ideas as they are subordinated, or broken down into smaller ideas.
Main Points
Main points are the main ideas in the speech. In other words, the main points are what
your audience should remember from your talk, and they are phrased as single,
declarative sentences. These are never phrased as a question, nor can they be a quote
or form of citation. Any supporting material you have will be put in your outline as a
subpoint. Since this is a public speaking class, your instructor will decide how long your
speeches will be, but in general, you can assume that no speech will be longer than 10
minutes in length. Given that alone, we can make one assumption. All speeches will fall
between 2 to 5 main points based simply on length alone. If you are working on an
outline and you have ten main points, something is wrong, and you need to revisit your
ideas to see how you need to reorganize your points.
All main points are preceded by Roman numerals (I, II, III, etc.). Subpoints are preceded
by capital letters (A, B, C, etc.), then Arabic numerals (1, 2, 3, etc.), lowercase letters (a, b,
c, etc.), then lowercase Roman numerals (i, ii, iii, etc.). You can subordinate further than
this. Speak with your instructor regarding his or her specific instructions.
Each level of subordination is also differentiated from its predecessor by indenting a few
spaces. Indenting makes it easy to find your main points, subpoints, and the supporting
points and examples below them.
Let’s work on understanding how to take main ideas and break them into smaller ideas
by subordinating them further and further as we go by using the following outline
example:
Topic: Dog
General Purpose: To Inform
Specific Purpose: To inform my audience about characteristics of dogs
Thesis: There are many types of dogs that individuals can select from before deciding
which would make the best family pet.
Preview: First, I will describe the characteristics of large breed dogs, and then I will
discuss characteristics of small breed dogs.
I. First, let’s look at characteristics of large breed dogs.
A. Some large breed dogs need daily activity.
B. Some large breed dogs are dog friendly.
C. Some large breed dogs drool.
1. If you are particularly neat, you may not want one of these.
a. Bloodhounds drool the most.
i. After eating is one of the times drooling is bad.
ii. The drooling is horrible after they drink, so

beware!
b. English bloodhounds drool a lot as well.
2. If you live in an apartment, these breeds could pose a problem.
II. Next, let’s look at characteristics of small breed dogs.
A. Some small breed dogs need daily activity.
B. Some small breed dogs are dog friendly.
C. Some small breed dogs are friendly to strangers.
1. Welsh Terriers love strangers.
a. They will jump on people.
b. They will wag their tails and nuzzle.
2. Beagles love strangers.
3. Cockapoos also love strangers.
Subordination and Coordination

You should have noticed that as ideas were broken down, or subordinated, there was a
hierarchy to the order. To check your outline for coherence, think of the outline as a
staircase. All of the points that are beneath and on a diagonal to the points above them
are subordinate points. So using the above example, points A, B, and C dealt with
characteristics of large breed dogs, and those points are all subordinate to main point I.
Similarly, points 1 and 2 under point C both dealt with drool, so those are subordinate. If
we had discussed food under point C, you would know that something didn’t make
sense. You will also see that there is coordination of points. As part of the hierarchy,
coordination simply means that all of the numbers or letters should represent the same
idea. In this example, A, B, and C were all characteristics, so those are all coordinate to
each other. Had C been “German Shepherd,” then the outline would have been
incorrect because that is a type of dog, not a characteristic.
Parallelism
Another important rule in outlining is known as parallelism. This means that when
possible, you begin your sentences in a similar way, using a similar grammatical structure.
For example, in the previous example on dogs, some of the sentences began “some large
breed dogs.” This type of structure adds clarity to your speaking. Students often worry
that parallelism will sound boring. It’s actually the opposite! It adds clarity. However, if
you had ten sentences in a row, we would never recommend you begin them all the same
way. That is where transitions come into the picture and break up any monotony that
could occur.
Division
The principle of division is an important part of outlining. When you have a main point,
you will be explaining it. You should have enough meaningful information that you can
divide it into two subpoints A and B. If subpoint A has enough information that you can
explain it, then it, too should be able to be divided into two subpoints. So, division
means this: If you have an A, then you need a B; if you have a 1, then you need a 2, and
so on. What if you cannot come up with a divided point? In a case like that you would
simply change the point above.
Since there are three sections to your speech— introduction, body, and conclusion—
your outline needs to include all of them. Each of these sections is titled, but it is up to
your individual instructor as to whether or not the introduction and conclusion will be
outlined. Check with your instructor but note the examples below:
SAMPLE OUTLINE WITH INTRODUCTION AND CONCLUSION NOT OUTLINED

(Note: Some professors may ask for the introduction in a slightly different order.)
SPEECH TITLE: How to Outline a Speech
SPECIFIC PURPOSE STATEMENT: To inform my audience how they can outline a speech
INTRODUCTION:
Attention Getter: Tell a story about the time when outlining helped me pass an essay
exam.
Thesis: Tell the audience what the purpose of the speech is; what they will know or
learn about when you are done.
Credibility: Tell the audience why you are qualified to speak on the topic.
Relevance or relationship to audience: Tell the audience why the topic is important for
them to hear about.
Preview: Tell the audience what main points you will cover in your speech.
BODY:
I. Main point I
A. Subpoint 1
1. Sub-subpoint 1
2. Sub-subpoint 2
B. Subpoint 2
1. Sub-subpoint 1
2. Sub-subpoint 2
(Internal Summary/Internal Preview)
II. Main point II
A. Subpoint 1
1. Sub-subpoint 1
2. Sub-subpoint 2
B. Subpoint 2
1. Sub-subpoint 1
2. Sub-subpoint 2
CONCLUSION:
Signal/Transition to Conclusion – This can be a verbal or nonverbal signal
Restatement of Thesis and Preview - Summarize what you covered in the speech by
restating what your speech purpose was and what you covered.
Closing statement – You can use a technique that is used for an attention getter. This is
an opportunity to be impactful and leave the audience in the proper frame of mind so
that they think about what you said during the speech.
SAMPLE OUTLINE WITH INTRODUCTION AND CONCLUSION OUTLINED
SPEECH TITLE: How to outline a speech
SPECIFIC PURPOSE STATEMENT: To inform my audience how they can outline a speech
INTRODUCTION:
I. Attention Getter - Tell a story about the time when outlining helped me pass an
essay exam.
II. Thesis - Tell the audience what the purpose of the speech is; what they will know
or learn about when you are done.
III. Credibility - Tell the audience why you are qualified to speak on the topic.
IV. Relevance - Tell the audience why the topic is important for them to hear about.
V. Preview - Tell the audience what main points you will cover in your speech.
BODY:
I. Main point I
A. Subpoint 1
1. Sub-subpoint 1
2. Sub-subpoint 2
B. Subpoint 2
1. Sub-subpoint 1
2. Sub-subpoint 2
(Internal Summary/Internal Preview)
II. Main point II
A. Subpoint 1
1. Sub-subpoint 1
2. Sub-subpoint 2
B. Subpoint 2
1. Sub-subpoint 1
2. Sub-subpoint 2
CONCLUSION
Signal/Transition to Conclusion – This can be a verbal or nonverbal signal
I. Restatement of Thesis and Preview - Summarize what you covered in the

speech by restating what your speech purpose was and what you covered.
II. Closing statement – You can use a technique that is used for an attention getter.
This is an opportunity to be impactful, and leave the audience in the proper frame
of mind so that they think about what you said during the speech.
Preparation Outline
This chapter contains the preparation and speaking outlines for a short speech the
author of this chapter gave about how small organizations can work on issues related to
climate change (see appendices). In this example, the title, specific purpose, thesis, and
list of visual aids precedes the speech. Depending on your instructor’s requirements, you
may need to include these details plus additional information. It is also a good idea to
keep these details at the top of your document as you write the speech since they will
help keep you on track to developing an organized speech that is in line with your
specific purpose and helps prove your thesis. At the end of the chapter, in Appendix A,
you can find a full length example of a Preparation (Full Sentence) Outline.
Speaking Outline
In Appendix B, the Preparation Outline is condensed into just a few short key words or
phrases that will remind speakers to include all of their main points and supporting
information. The introduction and conclusion are not included since they will simply be
inserted from the Preparation Outline. It is easy to forget your catchy attention-getter or
final thoughts you have prepared for your audience, so it is best to include the full
sentence versions even in your speaking outline.
Using the Speaking Outline

Once you have prepared the outline and are almost ready
to give your speech, you should decide how you want to
format your outline for presentation. Many speakers like
to carry a stack of papers with them when they speak, but
others are more comfortable with a smaller stack of index
cards with the outline copied onto them. Moreover,
speaking instructors often have requirements for how you
should format the speaking outline. Whether you decide
to use index cards or the printed outline, here are a few
tips. First, write large enough so that you do not have to
bring the cards or pages close to your eyes to read them.
Second, make sure you have the cards/pages in the correct
order and bound together in some way so that they do not
get out of order. Third, just in case the cards/pages do get
out of order (this happens too often!), be sure that you
number each in the top right corner so you can quickly and
easily get things organized. Fourth, try not to fiddle with the cards/pages when you are
speaking. It is best to lay them down if you have a podium or table in front of you. If not,
practice reading from them in front of a mirror. You should be able to look down quickly,
read the text, and then return to your gaze to the audience.
Any intelligent fool can make things bigger and more complex… It takes a touch of genius –
and a lot of courage to move in the opposite direction. ~ Albert Einstein Lucas, Stephen E.
(2004). The art of public speaking (8th edition). New York:
1. Beebe, S. A. & Beebe, S. J. (2003). The public speaking handbook (5th edition).
Boston: Pearson. McGraw-Hill.
Organizing and Outlining: Conclusion
If you have been using this chapter to guide
you through the organizational stages of
writing your speech, you have likely
discovered that getting organized is very
challenging but also very rewarding. Like
cleaning up a messy kitchen or organizing
your closet, doing the more tedious work of
organizing your speech is an activity you
will appreciate most once it is done. From
the very beginning stages of organization,
like choosing a topic and writing a thesis statement, to deciding how best to arrange the
main points of your speech and outlining, getting organized is one step toward an
effective and engaging speech or presentation.
Had Meg, the student mentioned in the opening anecdote, taken some time to work
through the organizational process, it is likely her speech would have gone much more
smoothly when she finished her introduction. It is very common for beginning speakers to
spend a great deal of their time preparing catchy introductions, fancy PowerPoint
presentations, and nice conclusions, which are all very important. However, the body of
any speech is where the speaker must make effective arguments, provide helpful
information, entertain, and the like, so it makes sense that speakers should devote a
proportionate amount of time
to these areas as well. By REVIEW QUESTIONS
following this chapter, as well 1. Name three questions you should ask yourself when
as studying the other chapters selecting a topic.
2. What is the difference between a general and specific
in this text, you should be
purpose statement? Write examples of each for each of
prepared to craft interesting,
these topics: dog training, baking a cake, climate
compelling, and organized change.
speeches. 3. How does the thesis statement differ from the
specific purpose statement?
Organizing and Outlining: 4. Which speech organization style arranges points by
Module Activities time? Which one arranges points by direction? Which
Glossary one arranges points according to a five-step sequence?
5. Which speech organization styles are best suited for
Chronological Speech persuasive speeches?
A speech in which the main 6. Define signpost. What are three types of signposts?
points are delivered according 7. What is the correct format for a speech outline?
to when they happened and
could be traced on a calendar
or clock.
Comparative Speech
A speech in which two or more objects, ideas, beliefs, events, places, or things are
compared or contrasted with one another.
Causal Speech
A speech that informs audience members about causes and effects that have already
happened.
General Purpose Statement

The overarching goal of a speech; for instance, to inform, to persuade, to inspire, to
celebrate, to mourn, or to entertain.
Internal Summaries and Previews

Short descriptions of what a speaker has said and what will be said between main
points.
Main Points
The key pieces of information or arguments contained within a talk or presentation.
Organizational Styles
Templates for organizing the main points of a speech that are rooted in traditions of
public discourse and can jumpstart the speechwriting process.
Outline
Hierarchal textual arrangement of all the various elements of a speech.
Parallel Structure
Main points that are worded using the same structure.
Preparation Outline
A full-sentence outline that is used during the planning stages to flesh out ideas, arrange
main points, and to rehearse the speech; could be used as a script if presenting a
manuscript style speech.
Preview Statement
The road map that you provide the audience of the main points you will cover during
your speech. The sentences that detail what your main points will be (e.g. First, I will
describe…, Second, I will explain…. Finally, I will let you know…)
Refutation Speech
A speech that anticipates the audience’s opposition, then brings attention to the tensions
between the two sides, and finally refutes them using evidential support.
Signposts
According to Beebe and Beebe, “words and gestures that allow you to move smoothly
from one idea to the next throughout your speech, showing relationships between ideas
and emphasizing important points” (2005, p. 204).
Spatial Speech
A speech in which the main points are arranged according to their physical and
geographic relationships.
Speaking Outline
A succinct outline that uses words or short phrases to represent the components of a
speech and that is used during speech delivery.
Specific Purpose Statement

A sentence of two that describe precisely what the speech is intended to do.
Subpoints
Information that is used to support the main points of a speech.
Summaries
Short recaps of what has already been said; used to remind the audience of the points
already addressed.
Thesis Statement
A one-sentence encapsulation of the main points of a speech, also called the central
idea.
Topical Speech
A speech in which main points are developed separately and are generally connected
together within the introduction and conclusion.
Transitional Statements
Phrases or sentences that lead from one distinct-but-connected idea to another.
Organizing and Outlining: References

Beebe, S. A. & Beebe, S. J. (2003). The public speaking handbook (5th edition). Boston:
Pearson.
Bower, G. H. (1990). Organizational factors in memory. Cognitive Psychology, 1, 18-46.
Bitzer, L. (1968). The rhetorical situation. Philosophy & Rhetoric, 1(1), 1-14.
Lucas, Stephen E. (2004). The art of public speaking (8th edition). New York: McGraw-
Hill.
Monroe, A. H. (1949). Principles and types of speech. Glenview, IL: Scott, Foresman and
Company.
O’Hair, D., Stewart, R., Rubenstein, H. (2004). A speaker’s guidebook: Text and reference
(2nd edition). Boston: Bedford/St. Martin’s.
Verderber, R. F., Verderber, K. S., & Sellnow, D. D. (2008). The challenge of effective
speaking (14th edition). Belmont, CA: Thomson Learning.
Zarefsky, D. (2010). Public speaking: Strategies for success (6th edition). Boston: Allyn &
Bacon.
photo credits
p. 3 Bog Turtle by R.G. Tucker http://commons.wikimedia.org/wiki/File:Bog_turtle_sun
ning.jpg
p. 4 Oscar Mayer Wienermobile byJalopnik
http://jalopnik.com/5310348/ten+pack-of-dogs-history- of-the-
wienermobile/gallery/1
p. 4 Mac vs PC
http://i2.cdn.turner.com/cnn/2011/TECH/web/04/22/ma
c.pc.users/t1larg.mac.pc.2.jpg
p. 5 Rio Nido Mudslide by Dave Gately http://commons.wikimedia.org/wiki/File:FEMA_-
_1337_-
_Photograph_by_Dave_Gatley_taken_on_03-01- 1998_in_California.jpg
p. 8 Rainbow Trout by Jonathunder http://commons.wikimedia.org/wiki/File:Trout.jpg
p. 8 Mayor Carol Shafto by Michigan Municipal League
http://www.flickr.com/photos/michigancommunities/62 28314099/
p. 10 Maj. Gen John Nichols by Texas Military
Forceshttp://www.flickr.com/photos/texasmilitaryforces/55604 49970/
Organizing and Outlining: Appendix A

Example Preparation (Full Sentence) Outline
SAMPLE INTRODUCTION SPEECH
INTRODUCTION:
Attention Getter: By looking at me, you might think I’m just a middle aged white
woman, but we’ve all heard you shouldn’t judge a book by its cover!
Central Idea (Thesis): Diversity and experience have made me the person that I am, and
sharing this with you will help you see beyond the surface and learn more about who I
am.
Credibility/Relevance: Obviously, I know myself well enough to talk about myself, but
you’d be surprised how one person’s experience can actually help you in your own life.
Preview: First, I’m going to tell you about my background and family. Then, I’m going to
tell you about the main hobby in my life. Finally, I’m going to tell you about a really sad
and scary incident that happened when I was just 19 years old.
BODY:
I. First, let me tell you a little about my background and family.
A. I’m a first-generation American, born to parents who came to the United

States from China during the late 1930’s.
B. I have one older brother who is in the medical field.
C. I’m married to Scott, my husband of 27 years.
D. I have two children: a son who lives in England with his wife, and a
daughter who is a graduate student and instructor at a local university.
E. I also have a 98-year-old mother who lives with us.
1. My mom has dementia and is slowly declining.
2. My mom can’t hear well at all, so in some ways that has made the
difficult things easier to cope with.
Internal Summary/Preview: Now that you know a little about my background and family, let
me tell you about my special hobby.
II. In my spare time, I have a hobby that centers on party planning.
A. I own enough fine China, crystal stemware, silver flatware, napkins, napkin
rings, chair covers, sashes, and more to do a party for 150 people.
B. I have thrown wedding showers, baby showers, Bar and Bat Mitzvahs, and
other special events like birthdays celebrating milestone years.
C. Though I don’t charge for my services, maybe someday that will become a
business for me.
Internal Summary/Preview: So, now that you know about my background and family, and
my special hobby, let me tell you about one of the scariest and saddest events in my young
adult life.
III. At the age of 19, I learned that a “friend” of my brother and our family, was more
than he professed to be.
A. After being friends for two years, we found out a terrible secret about my
brother’s friend Paul.
1. We thought we knew all we had to know: Paul was a Sheriff’s

deputy, and third year law student.
2. Paul was a friend who came over to our house all the time; and
hung out with us, or sometimes just me.
3. One day we opened up the newspaper only to read that Paul had
been arrested on several counts of rape, and that the “ski mask
rapist” had been caught.
a. He was caught coming out of the apartment of the last woman

h e had raped.
b. He was carrying the ski mask in his hand.
B. That day I learned never to judge a book by its cover.
CONCLUSION:
Summary: Today, I’ve shared a little bit about myself. I told you about my background and
family, my hobby, and about my experience in learning that things aren’t always as they
seem.
Closing Statement: I hope next time you encounter something you think is obvious, you’ll
look twice before passing judgment.
Organizing and Outlining: Appendix B
Example Speaking Outline (Excluding Introduction and Conclusion)
I. Background and Family

A. First Generation American
B. Older Brother
C. Married to Scott
D. Two Children
E. My mom
Internal Summary/Preview: Now that you know a little about my background and family,
let me tell you about my special hobby.
II. In my spare time, I have a hobby that centers on party planning.

A. All the china, crystal, etc. I own
B. Parties I have thrown.
C. Possible business someday
Internal Summary/Preview: So, now that you know about my background and family,
and my special hobby, let me tell you about one of the scariest and saddest events in my
young adult life.
III. At the age of 19, I learned that a “friend” of my brother and our family, was more
than he professed to be.
A. Secret about Paul (his background, who he was, what he had done, how he was
caught)
B. Don’t judge a book by its cover.
Chapter 7: Introductions and Conclusions
By Warren Sandmann, Ph.D.
Minnesota State University, Mankato, MN
LEARNING OBJECTIVES
 List and describe the four functions of an introduction
 List and describe the common types of attention getters
 Describe and implement strategies for preparing introductions
 List and describe the four functions of a conclusion
 List and describe common types of conclusions
 Describe and implement strategies for preparing conclusions
 Apply chapter concepts in review questions and activities
Chapter Outline
● Introduction
● Functions of Introductions
o Gain Attention and Interest
o Gain Goodwill by building credibility with audience and relating topic to audience.
o Clearly State the Purpose
o Preview and Structure the Speech
● Attention-Getting Strategies o
Tell a Story/Narrative o
Refer to the Occasion
o Refer to Recent or Historical Events
o Refer to Previous Speeches
o Refer to Personal Interest
o Use a Startling Statistic
o Use an Analogy
o Use a Quotation
o Ask a Question
o Use Humor
● Preparing the Introduction
 Construct the Introduction Last
 Make it Relevant
 Make it Succinct
 Write it Out Word for Word
● Functions of Conclusions
 Prepare the Audience for the end of the speech
 Present Any Final Appeals
 Summarize and Close
 End with a Clincher
 Appeals and Challenges
● Composing the Conclusion
 Prepare the Conclusion
 Do Not Include any New Information
 Follow the Structure
● Conclusion
● Review Questions and Activities
● Glossary
● References
Introductions & Conclusions: Introduction

First impressions count. Carlin Flora, writing in Psychology
Today, recounts an experiment in which people with no
special training were shown 20- to 32- second video clips of job applicants in the initial
stages of a job interview. After watching the short clips, the viewers were asked to rate
the applicants on characteristics including self-assurance and likability— important
considerations in a job interview. These ratings were then compared with the findings
from the trained interviewers who spent 20 minutes or more with the job applicants. The
result: The 20- to 32- second ratings were basically the same as the ratings from the
trained interviewers.[1]
“When we stand in front of an audience, we have very little time to set the stage for a
successful speech. As seen from the example above, audience members begin evaluating us
immediately. What we sometimes forget since we are so focused on the words we have to
say is that we are being evaluated even before we open our mouths.
He has the deed half done who has made a beginning. ~ Horace
1. Flora, C. (May-June 2004). The onceover you can trust: First impressions.
Psychology Today, 37(3), 60–64. ↵
Introductions & Conclusions: Functions of Introductions
Speech introductions are an essential element of an effective public speech.
Introductions have four specific functions that need to be met in a very short period of
time. Introductions must gain the audience’s attention and their goodwill, they must
state the purpose of the speech and they must preview the main points.
These first two functions of the introduction, gaining the attention of the audience and
the good will of the audience, have most to do with getting the audience to want to
listen to you. You need to state your credibility and relate the topic to your audience.
The other two functions of the introduction, stating the purpose of the speech and
previewing the structure of the speech, have to do with helping the audience
understand you.
The secret of successful speakers? Passion and compassion with a purpose. ~ Lily Walters
Gain Attention and Interest

The first function of the introduction is to the
get the attention AND the interest of the
audience. The “and” here is important.
Anyone can walk into a room full of people
sitting quietly, and YELL AT THE TOP OF THEIR
LUNGS. That will get attention.
However, it will probably not garner much
interest—at least not much positive interest.
Gaining attention and interest is essential if you
want the audience to listen to what you have to say, and audiences will decide fairly
quickly if they want to pay attention.
Standing in front of an audience, slouched, hands in pockets, cap pulled low over your
head, and mumbling, “my name is… and I am going to tell you about…” is an effective
method of NOT getting attention and interest. Before you even open your mouth, your
attire, stance, and physical presence are all sending out loud signals that you have no
interest in the speech, so why should the audience.
Gain the Goodwill of the Audience

Over 2000 years ago, probably the pre-eminent speech teacher of all time,
Aristotle noted the importance of gaining the goodwill of the audience:
…it is not only necessary to consider how to make the speech itself demonstrative and
convincing, but also that the speaker should show himself to be of a certain
character…and that his hearers should think that he is disposed in a certain way toward
them; and further, that they themselves should be disposed in a certain way towards
him.[1]
When an audience has decided to listen to you—when you have gained their attention
and interest—you still need them to think favorably of you. The most effective way of
doing this is by establishing your credibility to speak. Credibility is your believability. You
are credible when the audience thinks you know what you are talking about. There are a
number of methods for developing credibility, and you will use them throughout the
speech. In the introduction, however, since you have comparatively little time to develop
this credibility, your options are a bit more limited.
To be persuasive, we must be believable. To be believable, we must be credible. To be

credible, we must be truthful. ~ Hellmut Walters
Essentially, credibility has two elements: external credibility and internal credibility.
External credibility is the type of credibility you as a speaker gain by association: use of
sources that the audience finds credible, for example. In an introduction, you may be able
to develop external credibility by this
means, as we will see later in this section.
More importantly, given the immediate

nature of an introduction, is internal
credibility. You develop internal
credibility as the speaker through specific
actions. First, be appropriately attired for
a public presentation.
Second, make eye contact with the
audience before you speak. Third, speak
clearly, fluently and confidently.
You can also demonstrate internal
credibility by demonstrating personal experience with or knowledge of the topic of your
speech. Audiences are more positively disposed toward a speaker who has had
experience with the topic of his or her speech. You can also demonstrate credibility and
goodwill by showing a connection to your audience, demonstrating shared experiences or
shared values.
A student giving a speech to a class about a month before spring break, right in the
middle of an extended cold spell of a long Midwestern winter, offered this introduction as
a way to show shared values and experiences:
I need everyone to close his or her eyes. All right, now I need everyone to picture how he
or she got to school today. Did you bundle up with a hat, some mittens, boots, and two
jackets because it’s so cold outside before you left for class? While walking to class, was
it cold? Did your ears burn from the icy wind blowing through the air? Were your hands
cold and chapped? Now I want you all to think about the sun beating down on your
body. Picture yourself lying on the beach with sand between your toes and the sound of
the ocean in the background. Or picture yourself poolside, with a Pina Coloda perhaps,
with tropical music playing in the background. Picture yourself in Mazatlan, Mexico.[2]
When speakers can identify with the
audience and can show how the audience
and the speaker share experiences, then
the audience is more receptive to what
the speaker has to say. The speaker is
both more credible and more attractive
to the audience.
The secret of success is constancy of purpose. ~ Benjamin Disraeli
Clearly State the Purpose

This seems like such a basic step, yet it is one too often missed; and without this step, it
is difficult for the audience to follow, much less evaluate and comprehend, a speech. In
both basic composition classes and basic public speaking classes, this function is much
the same: State the thesis or central idea of your speech. In all speeches, there should be
that one sentence, that one statement that succinctly and accurately lets the audience
know what the speech will be about and what the speaker plans to accomplish in the
speech. Speakers, especially novice speakers but also experienced ones, are so
concerned with the content of the speech that they forget to let us know about the
purpose. A good thesis statement clearly announces the topic and purpose of the
speech.
For example, a standard problem- solution speech should have a thesis statement that
clearly states the problem and the need for a solution.
So right now let’s see how dependence on fossil fuels costs you money and how use of
ethanol as a supplement will save you money and save the world from energy
dependence.
We know the topic and we know what the speaker will be attempting to prove. Once a
thesis statement is clearly announced, the final function of the introduction is ready.
Preview and Structure the Speech
The thesis statement lets the audience know what the speech is about and what you as
speaker want to accomplish. The preview statement lets the audience know HOW you
will develop the speech. A preview can be understood as a roadmap—a direction for the
speech that leads to a successful conclusion. A preview lets the audience know what will
come first, what comes next, and so on, to the end of the speech.
The preview is essentially an outline—an oral outline—of the basic organizational

pattern of the speech. Previews help the audience follow the content because they
already know the structure. Remember, though, that the basic structure of a speech is
not linear, it is circular. Organizational patterns for speeches have a conclusion which, as
we will see later, brings the audience back to the beginning.
Taking as an example the thesis statement from above, a sample preview for that
speech could appear as the following:
To see how we can end our dependence on fossil fuels,

we will first take a look at why we as a society are so
dependent upon fossil fuels; secondly, find out what
continues to cause this dependence; and finally, see
how ethanol as a fuel supplement will help end this
dependence and make the world a better place for all
of us.
1. Aristotle (1982). The art of rhetoric. (J.H. Freese, Trans.). Cambridge, MA: Harvard
University Press. ↵
2. Townsend, C. (2007, February 5). Spring break in Mexico. Speech posted at
http://msustr0.campus.mnsu.edu:8080/cah/gorgias/333/MMS/Cassie.wmv ↵
Introductions & Conclusions: Attention-Getting Strategies
Now that we have discussed the four basic functions of the introduction, let’s look at ten
potential attention-getting strategies. This is not an exhaustive list, and many of these
attention getters can be combined or adapted to fit the needs of the speaker, the
occasion and the audience. Regardless of the specific strategy used for the introduction,
all introductions still need to meet the four basic functions of an introduction.
You will get good attention and people will be more inclined to listen to you if you can
make a statement whereby their response is… “No kidding!” ~ Gael Boardman
Tell a Story
Human beings love stories. In all
cultures, stories are used to
communicate and share values,
traditions and knowledge. Rhetorician
Walter Fisher[1] argues that human
beings are best understood as homo
narrans, as people who tell stories. As an
introductory device, stories (and
anecdotes and illustrations) are very effective attention getters.
First, stories have a built-in structure that everyone recognizes and expects. Stories have a
beginning, middle and end, and this built-in structure allows the audience and the
speaker to immediately share this experience.
Secondly, because this built-in structure, stories as attention getters lend themselves
readily to a well- structured speech. You as speaker can start the story, get right to the
climax, and then stop. You have the attention of the audience; you have shared
experiences with them; and now you also have the conclusion of the speech all set to
go—the end of the story.
Speakers who talk about what life has taught them never fail to keep the attention of
their listeners. ~ Dale Carnegie
Refer to the Occasion

You are presenting this speech for a reason. The audience is present at this speech for a
reason. These reasons can provide you with an effective attention getter. Referring to
the occasion is often used as an introduction to tribute speeches, toasts, dedication
ceremonies and historical events. Speech scholar Lloyd Bitzer[2] argues that all speeches
are made at least in part in response to specific occasions, so referring to the occasion
seems a good idea.
Bono, lead singer of the rock group U2 and an activist for a number of humanitarian
issues, addressed the 54th annual National Prayer Breakfast, and started his speech with
these words:
Well, thank you. Thank you Mr. President, First Lady, King Abdullah of Jordan, Norm
[Coleman], distinguished guests. Please join me in praying that I don’t say something
we’ll all regret.[3]
Refer to Recent or Historical Events

In addition to referring to the occasion, another effective attention- getting device is to
refer to current events or to historical events. This style of reference again helps to
create a shared experience for the speaker and the audience, as the speaker reminds all
present that they have these events in common. Additionally, referring to current or
historical events can also help establish goodwill and personal credibility by
demonstrating that the speaker is aware of the relationship between this particular
speech and what is going on in the world at that time, or what has occurred in the past.
Abraham Lincoln (1863), in one of the most well-known speeches in American history,
refers both to historical events and current events in the
beginning of the Gettysburg Address:
Fourscore and seven years ago our fathers brought forth
on this continent a new nation, conceived in liberty and
dedicated to the proposition that all men are created
equal. Now we are engaged in a great civil war, testing
whether that nation or any nation so conceived and so
dedicated can long endure.
History, despite its wrenching pain, cannot be unlived,

but if faced with courage, need not be lived again. ~
Maya Angelou
Refer to Previous Speeches

Most of you reading this material are doing so because you are in a public speaking or
introductory communication class of some kind. And that means that most of you will be
presenting your speeches right after someone else has presented his or her speech. Even
if you are not in a classroom situation, many other speaking situations (such as
presenting at a city council or other government meeting, or taking part in a forum or
lecture series) result in speakers presenting right after another person has spoken.
In these situations, speakers before you may have already
addressed some of the information you were planning to
discuss, or perhaps have given a speech on the same topic
you are now planning to address. By referring to the
previous speeches, you enhance your credibility by
showing your knowledge of the previous speech, and you
have the opportunity to either compare or contrast your
speech to the previous speeches.
Edward Kennedy, at the 1980 Democratic National

Convention, began his speech with a short tribute and
acknowledgement to the previous speaker, member of
Congress Barbara Mikulski:
Thanks very much, Barbara Mikulski, for your very

eloquent, your eloquent introduction. Distinguished
legislator, great spokeswoman for economic democracy and social justice in this country,
I thank you for your eloquent introduction.
Refer to Personal Interest

One of the key considerations in choosing an appropriate topic for your speech is that
you have a personal interest in that topic. An effective attention getter then, can be your
description of that personal interest. By noting your personal interest, you will
demonstrate your credibility by showing your knowledge and experience with this topic,
and because you have a personal interest, you are more likely to present this
information in a lively and clear manner—again, enhancing your credibility. Referring to
your personal interest in this topic in the introduction also helps you set the stage for
additional anecdotes or examples from your personal experience later in the speech.
In speaking at the 1992 Democratic National Convention, Elizabeth Glaser began her
speech by acknowledging her very personal interest in the topic:
I’m Elizabeth Glaser. Eleven years ago, while giving birth to my first child, I hemorrhaged
and was transfused with seven pints of blood. Four years later, I found out that I had been
infected with the AIDS virus and had unknowingly passed it to my daughter, Ariel,
through my breast milk, and my son, Jake, in utero.[4]
Use Startling Statistics

Startling statistics startle an audience and catch its attention, and encourage that
audience to listen further as you present the context of the surprising statistic. Long- time
radio announcer Paul Harvey is well known for the catch phrase “And now, the rest
together.
of the story.” The same function should be at
work here. When you startle the audience, you
set them up to want to hear the “rest of the
story.”
Be careful, though. Use of startling statistics

requires that you do a number of things. First,
make sure the statistic is accurate. Second, make
sure the statistic is relevant to the topic of the
speech. Startling an audience with an irrelevant
statistic diminishes the speech and decreases
your credibility. Third, make sure you then
present “the rest of the story.” You need to place this startling statistic in the context of
your speech so that everything fits
One speaker used an effective startling statistic to help introduce a speech on the
dangers of heart disease:
According to the Center for Disease Control, in the United States 26.6 million adults have
heart disease. This would be about 12% of adults, or three people in this room.
Use an Analogy
Analogies compare something that your audience knows and understands with
something new and different. For your speech, then, you can use an analogy to show a
connection between your speech topic (something new and different for the audience)
and something that is known by your audience.
Analogies can be effective because they use ideas, information and values of the
audience to draw a connection to your speech topic—and to you as a speaker. Analogies
create connections between you and the audience.
One very common (and often misquoted) analogy comes from the 1919 Supreme Court
case of Schenck v United States. Justice Oliver Wendell Holmes used this analogy to
support his reasoning that some forms of expression can be suppressed because they
present a “clear and present danger.” Holmes noted that “[t]he most stringent
protection of free speech would not protect a man falsely shouting fire in a theater and
causing a panic.”[5]
One good analogy is worth three hours discussion. ~ Dudley Field Malone
Use a Quotation
Using a quotation from a well- known figure, or using a
quotation from a lesser-known figure if the quotation is
particularly suitable for your speech topic, is a common
attention-getting technique.
When you quote that well-known figure, you are in a
sense, borrowing some of that person’s credibility for
your speech, enhancing your credibility with the
audience. Even when you use a less than well- known
figure, the quotation can be effective if it nicely sets up
your speech topic and is something to which your
audience can relate.
Be careful with quotations, however. First, just using

the quotation is not sufficient. You need to place the
quotation in the context of your speech (as well as
meet the other required functions of an introduction,
of course). Second, it is easy to fall into a bad (and somewhat lazy) habit of simply
finding a quotation and using it to start every speech. Third, simply using a quotation is
no guarantee that your audience will find that quotation interesting or apt for the speech,
and may also find the author of the quotation to be lacking in credibility—or your
audience may simply not like the author of the quotation. Finally, beware of overly- long
quotations (three or more sentences): Remember, this is just part of the introduction, not
a main point of the speech.
In his farewell address, former President Ronald Reagan (1989) utilized a very short
quotation to emphasize his feelings upon leaving office.
People ask how I feel about leaving. And the fact is, “parting is such sweet sorrow.” The
sweet part is California and the ranch and freedom. The sorrow — the goodbyes, of course,
and leaving this beautiful place.
Using rhetorical questions in speeches
is a great way to keep the audience
involved. Don’t you think those kinds
of questions would keep your
attention? ~ Bo Bennett
Ask a Question
The use of questions can be a very
effective way to get attention,
whether those questions are
rhetorical in nature, and are only
meant to be considered and
pondered by the audience, or are meant to be answered by the audience (generally a
good technique to get audience involvement and interest).
Rhetorical questions are designed to allow you as speaker to get the audience to think
about your topic without actually speaking the answer to the question. Rhetorical
questions allow you as speaker to maintain the most control over a speech situation,
and allow you to guard against an inappropriate or even offensive response.
Using questions that ask for real responses, however, has additional benefits, if a
speaker feels comfortable with his or her audience, and is able to handle some
impromptu situations. Getting the audience to physically and verbally involve
themselves in your topic guarantees that they’re paying attention. Using questions that
lead to positive answers can also enhance your connection to and credibility with the
audience.
Starting a speech with a question whether rhetorical or actual does require thought and
practice on your part. You need to carefully consider the question and possible answers.
Remember—even if you think the question is rhetorical, your audience may not know
this and may answer the question. You also need to carefully deliver the question. Too
often, speakers will use a question as an introduction—but then give the audience no
time to either think about the answer or answer the question. You need to use timing and
pause when starting with a question. You also need to be careful to use eye contact in
asking questions, since you are above all asking for audience involvement, and your eye
contact requests that involvement.
It is not enough for me to ask questions; I want to know how to answer the one question
that seems to encompass everything I face: What am I here for? ~ Abraham Joshua
Heschel
In 1992, Ross Perot selected a little-known retired military figure, Admiral James
Stockdale, as his Vice Presidential running mate. In the fall debates, Stockdale began his
opening statement with two questions: “Who am I? Why am I here?” (Stockdale, 1992).
The questions received applause and also laughter, though the later reaction to these
questions was mixed at best. Some saw this as confusion on the part of Stockdale.[6]
Stockdale considered these two questions to illustrate his difference from the other two
“mainstream” candidates, Al Gore and then Vice President Dan Quayle. Traditional
politicians, Gore and Quayle were readily recognized as compared to Stockdale.
Humor is the affectionate communication of insight. ~ Leo Rosten
Use Humor
The use of humor in an
introduction can be one of the
most effective types of
introductions—if done well.
Humor can create a connection
between the speaker and
audience, can get an audience
relaxed and in a receptive
frame of mind, and can allow
an audience to perceive the
speaker (and the topic) in a positive light.
Humor done badly can destroy the speech and ruin a speaker’s credibility. So first, a word
of warning: None of us (those reading this, those teaching this class, and those writing
this) are as funny as we think we are. If we were that funny, we would be making our
living that way. Humor is hard. Humor can backfire. Humor is to a large extent situation-
bound. Most likely, there will be a number of members of your audience who do not use
English as a first language
(there are plenty of people reading this who are English as
a Second Language learners). Much humor requires a
native understanding of English. Most likely, there will be
a number of people in your audience who do not share
your cultural upbringing—and humor is often culture-
bound. Be careful with humor.
In general, there is basically only one safe and suitable

style of humor: light and subtle self-deprecation. In other
words, you as speaker are the only really safe subject for
humor.
Using humor to tell stories about other people, other

groups, and even other situations, may work—but it is
just as likely to offend those people, members of those
groups, and people in that situation. Using self-deprecating humor will not offend
others, but unless you can do this with a light and subtle touch, you may be harming
your credibility rather than creating a connection between yourself and the audience.
Now, with all these warnings, you may want to stay far away from humor as an
introduction. Humor can work, however.
Ann Richards, at the 1988 Democratic National Convention, used humor in the
introduction to her Keynote Address. Knowing the audience, Richards was able to use
partisan humor to establish a connection to the audience and score points against the
political opposition.
I’m delighted to be here with you this evening, because after listening to George Bush all
these years, I figured you needed to know what a real Texas accent sounds like.
1. Fisher, W. (1987). Human communication as narration: Toward a philosophy of

reason, value, and action. Columbia: University of South Carolina Press. ↵
2. Bitzer, L. (1968). The rhetorical situation. Philosophy and Rhetoric, 1, 1–14. ↵
3. Bono.
Speech(2006,
postedFebruary 2). Keynote address at the 54th national prayer breakfast.
at http://www.americanrhetoric.com/sp
eeches/bononationalprayerbreakfast. htm ↵
4. Glaser, E. http://www.americanrhetoric.com/sp
posted at (1992, July 14). 1992 Democratic national convention address. Speech
eeches/elizabethglaser1992dnc.htm ↵
5. Schenck v. United States, 249 US 47 (1919). ↵

6. Lehrer, J. (Interviewer) & Stockdale, J. (Interviewee). (1999). Debating our Destiny:
Admiral James Stockdale. Retrieved from http://www.pbs.org/newshour/debati
ngourdestiny/interviews/stockdale.html ↵
Introductions & Conclusions: Preparing the Introduction
Construct the Introduction Last While this

may seem both counter- intuitive and
somewhat strange, you really do want to
leave the
development of the introduction for the
last part of your speech preparation.
Think of it this way: You can’t introduce the
ideas in your speech until you have
determined these ideas.
The introduction is prepared last because

you want to make sure that the body of the speech drives the introduction, not the
other way around. The body of the speech contains most of your content, your
arguments, your evidence, and your source material: The introduction sets up the body,
but it should not overwhelm the body of the speech, nor should it dictate the content or
structure of the speech.
Once you have the body of the speech complete, then you consider the introduction.
With the body of the speech complete, it is relatively simple to complete two of the four
functions of the introduction. You already know the purpose of the speech, so now you
need to put it in a one-sentence statement. And you already know the structure and main
points of the speech, so you can put that structure into the preview.
With the structural functions of the introduction complete, you can carefully choose and
craft the type of introduction you wish to use, and concentrate on making sure that the
introduction also fulfills the other two necessary functions: gaining the attention and
interest of the audience, and gaining the goodwill of the audience.
Make It Relevant
Another reason why your introduction should be the last part of your speech you
prepare is so that the introduction can relate to the speech. If you prepare the
introduction before you prepare the body of the speech, your introduction may be
wonderful—but completely disconnected from the rest of the speech.
When you consider the type of introduction you wish to use, you might note that many of
the types could easily lend themselves to disconnection from the speech. A startling
statistic may shock and get an audience’s attention—but if it is not relevant to the speech
itself, the introduction is at best wasted and more likely distracting to the
audience. A quotation may be both profound and catchy—but if the quotation has little
to do with the speech itself, the introduction is once again wasted or distracting.
Now, because your introduction will contain the thesis statement and preview, at least
part of the introduction will be relevant to the rest of the speech. However, the entire
introduction needs to be relevant. If your audience hears an introduction that they
perceive to lack connection to the rest of the speech, they will have difficulty following
your main ideas, any attention and interest you may have gained will be more than off-
set by the loss of goodwill and personal credibility, and your speech will not make the
positive impression you desire.
The wise ones fashioned speech with their thought, sifting it as grain is sifted through a
sieve. ~ Buddha
Be Succinct
In most classroom speeches, and in most speech situations outside the classroom, the
speaker will be on a time limit. Even if you are giving a speech in a setting where there is
no stated time limit, most people will simply not pay attention to a speech that goes on
and on and on.
Since you are on a time limit, and since, as noted above, the body of the speech is the heart
of your speech, the introduction of your speech
needs to be concise and succinct. There is no
magic formula for the length of an introduction,
and you do need to meet all four functions in
your introduction. Many authors suggest that
the introduction be no more than 10-15% of
the total speaking time.
Most audiences expect you to introduce your

speech and then move quickly into the body of
the speech. While the expectations vary from
culture to culture, most of the speaking
situations in which you will find yourself will involve audiences that have been taught to
listen for an introduction with a main thesis statement of some type. This is the standard
speech format with which the majority of your audience will be familiar and comfortable.
Failing to meet that expectation of your audience is in a
sense a violation, and communication scholars Burgoon and Hale[1] have shown that
expectancy violations create difficulties in communication situations.
Write It Out Word for Word
In another chapter, you may have read and studied speech delivery techniques, and in
your class, you may be encouraged to use an extemporaneous style of delivery for your
speeches. That is good advice. However, introductions are best written out word for word
and then delivered as memorized.
Introductions are succinct (as we learned above), and introductions have to do a lot of
work in a short period of time. Because of this, you as a speaker need to carefully
consider every word of your introduction. The best method for doing so is to write your
introduction out word for word. Then you can more easily see if you have met all four
functions, and can also have a very good idea just how long the introduction will be. Just
as importantly, memorizing and then delivering the introduction word for word gives you
the most control over this important (yet
short) part of your speech.
1. Burgoon, J. K. & and Hale, J. L. (1988).
Nonverbal expectancy violations: Model
elaboration and application to immediacy
behaviors. Communication
Monographs, 55(1), 58–79. ↵

Introductions & Conclusions: Functions
of Conclusions
So: You are at the end of your speech, and
you can’t wait to sit down and be done!
You start speeding up your rate of
delivery, but your volume goes down a bit
because you are rushing and running out
of breath. You finish the last main point of
your speech and race off to your seat: That
is not the best way to conclude a speech.
Just as with introductions, conclusions
have specific functions to fulfill within a
speech. And just as with introductions,
there are a number of types of
conclusions. In this section of this
chapter, we will look at these functions,
discuss the relationship between
introductions and conclusions, and offer
some strategies for preparing and
delivering an effective conclusion.
The basic structure of a speech is not linear but

circular. Speeches should not take you on a straight
line from A to Z. Speeches should take you in a circle
from A to Z. Speeches start at the top of the circle with
the introduction, work their way all around the circle,
and end up back at the top with the conclusion. All the
parts fit together and flow together in this circle, and the conclusion takes you right back
to the introduction—with an enhanced understanding of the topic.
Prepare the Audience for the End of the Speech A speech does not just stop—or, to be
more precise, a speech should not just stop. A speech, effectively structured and delivered,
should move smoothly from point to point and then to the conclusion. One of the most
important functions of the conclusion is to prepare the audience for the end of the
speech.Throughout the speech, you have been providing the audience with verbal and
nonverbal cues to where you are going in the speech. As you move to the conclusion, you
need to continue to provide these cues. You can use language cues (“now that we have
seen that we can solve this problem effectively, we can review the entire situation”),
movement cues (physically moving back to the center of the room where you began the
speech), and paralinguistic cues (slow the rate of the speech, use more pauses) to help
prepare your audience for the end of the speech.
When you prepare the audience for the end of the speech, you let them know that they
need to be ready for any final comments or appeals from you, and that they should be
prepared to acknowledge you as a speaker.
Present any Final Appeals

Depending on the type of speech you are presenting, you will be asking the audience for
something. You may be asking them to act in a certain way, or to change their attitude
toward a certain person or topic. You may be asking them to simply understand what
you have had to say in your presentation. Regardless, one of the tasks of the conclusion
is to leave the audience motivated positively toward you and the topic you have been
presenting.
Psychologists and sociologists (as well as communication scholars) know that there is
both a primacy and recency effect in presenting information.[1] Essentially, people tend
to better remember information presented first or last—they remember what they hear
at the beginning of the speech or at the end. In presenting your appeals to the audience,
you can take advantage of the recency effect to increase the likelihood of your audience
acting on your appeals.
Former President Lyndon Johnson, in a

speech announcing a major policy
initiative known as the Great Society,
concluded his speech with a series of
challenges and appeals to his audience.
For better or for worse, your generation
has been appointed by history to deal
with those problems and to lead America
toward a new age. You have the chance
never before afforded to any people in
any age. You can help build a society where the demands of morality, and the needs of
the spirit, can be realized in the life of the Nation.
So, will you join in the battle to give every citizen the full equality which God enjoins and
the law requires, whatever his belief, or race, or the color of his skin?
Will you join in the battle to give every citizen an escape from the crushing weight of
poverty?
Will you join in the battle to make it possible for all nations to live in enduring peace —
as neighbors and not as mortal enemies?
Will you join in the battle to build the Great Society, to prove that our material progress
is only the foundation on which we will build a richer life of mind and spirit?
There are those timid souls that say this battle cannot be won; that we are condemned
to a soulless wealth. I do not agree. We have the power to shape the civilization that we
want. But we need your will and your
labor and your hearts, if we are to build
that kind of society.[2]
The appeals were significant in that the
speech was delivered as a commencement
address at the University of Michigan, at a
time in American society when college and
university students were protesting many
government actions.
When Demosthenes was asked what were
the three most important aspects of
oratory, he answered, Action, Action,
Action. ~ Plutarch
Summarize and Close

A conclusion is structural in function. Just as the introduction must include a statement
of the purpose of the speech, as well as a preview of the main ideas of the speech, the
conclusion must include a restatement of the thesis and a review of the main ideas of
the speech. The review and restatement are mirror images of the preview statement in
the introduction. Structurally, the restatement and review bring the speech back to the
top of the circle and remind the audience where we started. Functionally, they help cue
the audience that the end of the speech is coming up.
Let’s go back to the thesis and preview example. The example was from a speech on
ethanol, and the sample thesis was “So right now let’s see how dependence on fossil
fuels costs you money and how use of ethanol as a supplement will save you money and
save the world from energy obsolescence.”
In the conclusion of this speech, one effective method to summarize and wrap-up is to
simply restate the thesis and preview—but in the past tense, since we have now heard
the speech.
Today we have seen how dependence on fossil fuels costs you money and how use of
ethanol as a supplement will save you money and save the world from energy
obsolescence. We learned first why we as a society are so dependent upon fossil fuels in
the first place, and then secondly we found out what causes this dependence, and third,
we saw how ethanol as a fuel supplement will help end this dependence, and finally we
discovered how simple it is to implement
this solution and make the world a better
place for all of us.
By restating the thesis and reviewing

the main ideas, you once again take
advantage of both the primacy and
recency effect, and you create a
complete and coherent structure to
your speech.
End with a Clincher

With conclusions, however, there are some additional forms you may wish to use, and
there are some variations and adaptations of the introductions that you will want to use
as you prepare your conclusions.
Earlier in this section when we discussed introductions, it was argued that stories are
quite possibly the most effective form of introduction: Stories appear to be almost “hard-
wired” into our individual and cultural make-up; and stories have a built-in structure.
Stories, then, also make excellent conclusions, and can be used as conclusions in at least
two ways. First, you can complete the story that you started in the introduction.
Remember: You stopped right before the climax or denouement, and now, you can finish
the story. Alternatively, you can retell the story, and this time the story will reflect what
the audience has learned from your speech. Either method provides coherence and
closure to the story and the speech.
Humor also remains an effective type of conclusion, but the same dangers with the use of
humor discussed in the section on introductions applies to the conclusion. Still, effective
use of humor leaves the audience in a receptive frame of mind, and, so long as the humor
is relevant to the speech, provides a positive reminder to the audience of the main
purpose of the speech.
Because of the functions of conclusions, there are two additional types of conclusions
you may wish to consider: Appeals and Challenges.
I appeal to you, my friends, as mothers: are you willing to enslave your children? You
stare back with horror and indignation at such questions. But why, if slavery is not wrong
to those upon whom it is imposed? ~ Angelina Grimke
Appeals and Challenges
Since the conclusion comes at the end of the
speech, it is appropriate to leave the audience
with an appeal or a challenge (or a
combination of the two). Similar in nature,
appeals and challenges primarily divide by
tone. Appeals are generally phrased more as
requests, while challenges can take on a more
forceful tone, almost ordering or daring
audiences to engage in thought or action.
One of the most historically memorable and
effective conclusions that utilized appeal and
challenge was Dr. Martin Luther King Jr.’s I
Have a Dream speech.
And so let freedom ring from the prodigious
hilltops of New Hampshire. Let freedom ring
from the mighty mountains of New York. Let freedom ring from the heightening Alleghenies
of Pennsylvania. Let freedom ring from the snow-capped Rockies of Colorado. Let freedom
ring from the curvaceous slopes of California. But not only that: Let freedom ring from Stone
Mountain of Georgia. Let freedom ring from Lookout Mountain of Tennessee. Let freedom
ring from every hill and molehill of Mississippi. From every mountainside, let freedom ring.
And when this happens, when we allow freedom to ring, when we let it ring from every
village and every hamlet, from every state and every city, we will be able to speed up that
day when all of God’s children, black men and white men, Jews and Gentiles, Protestants
and Catholics, will be able to join hands and sing in the words of the old Negro spiritual:
Free at last! Free at last! Thank God Almighty, we are free at last![3]
1. Garlick, R. (1993). Verbal descriptions, communicative encounters and
impressions. Communication Quarterly, 41, 394–404. ↵

2. Johnson, L. (1964, May 22). The great society. Speech posted at
http://www.americanrhetoric.com/sp eeches/lbjthegreatsociety.htm ↵
3. King, Jr., M. L. (1963, August 28). I have a dream.” Speech posted at
http://www.americanrhetoric.com/sp eeches/mlkihaveadream.htm ↵
Introductions & Conclusions: Composing the Conclusion
Just as with introductions, there are two important points to remember from the start.
First, regardless of the form of conclusion, all summary remarks must meet certain
required functions. Second, most conclusions will be a combination of two or more
forms. There is a third point to remember about conclusions as well: Conclusions need to
provide a match to the introduction, so that there is symmetry and completeness to the
speech structure. Because of this, very
often, the conclusion will be of the same
form as the introduction. At the very least,
the conclusion must refer to the
introduction so there is a sense of
completeness. Naturally enough, the forms
of conclusions you can use and develop
are similar to the forms of introductions
you can use and develop.
Eloquent speech is not from lip to ear, but

rather from heart to heart. ~ William
Jennings Bryan
Prepare the Conclusion

The conclusion is the last part of the speech to prepare. What is common writing practice
for the introduction is also true of the. As previously discussed, introductions and
conclusions are similar in nature, they provide mirror images of one another other, and
they are often of the same type. So you complete the introduction and conclusion at the
same time. You do so to make sure that both elements work together.As you prepare the
conclusion, make sure as well that there are no false conclusions. You need to prepare the
audience for the end of the speech—but you can only prepare them one time, and there
can be only one end to the speech. By the same token, you need to make sure that the
conclusion is not so abrupt or sudden that no one in the audience is aware you have
completed your speech. Keep in mind as well that conclusions should comprise no more
than 10% of the total speaking time.
Just as with the introduction, write out the conclusion word for word. This is your last
chance to impress your audience and to make sure that they understand what you have
said. Do not leave the conclusion to chance: write it out.
Success depends upon previous preparation, and without such preparation there is sure
to be failure. ~ Confucius
Do Not Include Any New Information

While it is important to present your appeal and any call to action in the conclusion, it is
also important to NOT present new information in your conclusion. Remember: one of
the functions of the conclusion is to prepare the audience for the end of the speech. If all
of the sudden you present a new argument, new information, or a new point, you will
confuse your audience.
If you present new information in the conclusion, you will also lose the ability to
integrate this information with the rest of the speech. Remember that all elements of
the speech need to flow together. New ideas at the very end of the speech will not
enhance the flow of the speech. Additionally, because you are just now bringing in this
information at the end of the speech, you will have no or very little time to develop
these ideas, or to provide supporting information and documentation for these ideas.
Follow the Structure

The approach of using the built-in structure of the specific introduction/conclusion
technique is as equally effective with quotations, questions and startling statistics as it is
with stories.
You can use the same quotation at the end as at the beginning, but because of what we
have learned in the speech, the quotation has a new and more developed meaning. You
can also use a new quotation that draws a comparison and contrast to the beginning
quotation, and also highlights what we have learned in the speech.
You can use the same question at the conclusion as you did at the beginning, and
regardless of whether you ask for a response or pose it as a rhetorical question (and
allow the audience to consider the answer), the answer will be different because of your
speech. The audience will be able to see what you have accomplished in the speech. You
can also pose a new question, one that again points out what the audience has learned
from your speech.
Startling statistics, as quotations and questions, now take on new meaning because of all
that you have told the audience in your speech. Reminding the audience of startling
statistics should provide them with a key reminder of the main point of your speech.
Introductions & Conclusions: Conclusion
This chapter first shows how to structure and develop introductions and conclusions.
Second, it argues that introductions function to gain audience attention and goodwill, and
that introductions help structure the speech with a thesis statement and preview.
Third, the chapter explains that
conclusions help audiences remember
the key ideas of a speech. Finally, the
chapter reveals that there are a variety of
different techniques for introductions and
conclusions, and that many of the
techniques for introductions apply to
conclusions as well.
Introductions set the stage for the

speech that is to come; conclusions
make sure that the audience goes away
changed in a positive manner. Short in time, they require careful thought and precise
language to be effective. Done well, introductions prepare an audience to learn, and
conclusions help to insure that an audience has understood the purpose of the speech.
When you can do the common things of life in an uncommon way, you will command the
attention of the world. ~ George Washington Carver
Introductions & Conclusions: Review Questions and Activities

REVIEW QUESTIONS
1. What are the four basic functions of introductions, and why are these functions
important?
2. List and give one original example of each of the ten attention-getting devices.
3. What are three reasons why stories are effective as introductions?
4. Why is humor both useful and dangerous at the same time?
5. What is a preview statement, and why is it important as part of an introduction?
6. What are the four basic functions of conclusions, and why are these functions
important?
7. Compare and contrast an appeal and a challenge. When would you use each
technique?
8. What does it mean to “follow the structure” in a conclusion?
9. Why are introductions and conclusions prepared last?
Glossary
Analogy
A figure of speech that essentially compares something that your audience knows and
understands with something new and different.
Preview
Sometimes called a road map, a preview is a brief oral outline in which the speaker
clearly and concisely states the main points of the speech.
Internal Credibility
This is a form of credibility based on attributes that are largely controlled by a speaker,
such as appearance, confidence, charisma, trustworthiness, and speaking ability.
Expectancy Violation
Expectancy violations occur when people engage in behavior that is unexpected or
inappropriate for the situation.
External Credibility
This is a form of credibility based on attributes that a speaker can “borrow,” such as using
credible sources and referring to credible and popular people and events.
Primacy Effect
According to this principle, audiences are likely to remember what they hear or read
first.
Recency Effect
According to this principle, audiences are likely to remember what they hear or read
last.
Rhetorical Question
When a speaker asks a question that is not meant to be answered outloud, or a question
for which the audience already knows the answer. This is often used as a way to get an
audience to think about the topic.
Thesis
One sentence or statement that succinctly and accurately lets the audience know what
the speech will be about and what the speaker plans to accomplish in the speech.
Introductions & Conclusions: References

Aristotle (1982). The art of rhetoric. (J.H. Freese, Trans.). Cambridge, MA: Harvard University Press.
Bitzer, L. (1968). The rhetorical situation. Philosophy and Rhetoric, 1, 1-14.
Bono. (2006, February 2). Keynote address at the 54th national prayer breakfast. Speech posted at
http://www.americanrhetoric.com/speeches/bononationalprayerbreakfast.htm
Burgoon, J. K. & and Hale, J. L. (1988). Nonverbal expectancy violations: Model elaboration and application
to immediacy behaviors. Communication Monographs, 55, (1), 58-79.
Flora, C. (May-June 2004). The onceover you can trust: First impressions. Psychology Today, 37 (3), 60-
64.
Fisher, W. (1987). Human communication as narration: Toward a philosophy of reason, value, and action.
Columbia: University of South Carolina Press.
Garlick, R. (1993). Verbal descriptions, communicative encounters and impressions. Communication

Quarterly, 41, 394-404.
Glaser, E. (1992, July 14). 1992 Democratic national convention address. Speech posted at
http://www.americanrhetoric.com/speeches/elizabethglaser1992dnc.htm
Johnson, L. (1964, May 22). The great society. Speech posted at

http://www.americanrhetoric.com/speeches/lbjthegreatsociety.htm
Kennedy, T. (1980, August 12). 1980 democratic national convention address. Speech posted at
http://www.americanrhetoric.com/speeches/tedkennedy1980dnc.htm
King, Jr., M. L. (1963, August 28). I have a dream.” Speech posted at

http://www.americanrhetoric.com/speeches/mlkihaveadream.htm
Lehrer, J. (Interviewer) & Stockdale, J. (Interviewee). (1999). Debating our Destiny: Admiral James
Stockdale. Retrieved from
http://www.pbs.org/newshour/spc/debatingourdestiny/interviews/stockdale.html
Lincoln. A. (1863, November 19). The Gettysburg address. Speech posted at

http://www.americanrhetoric.com/speeches/gettysburgaddress.htm
Reagan, R. (1989, January 11). Farewell address to the nation. Speech posted at
http://www.americanrhetoric.com/speeches/ronaldreaganfarewelladdress.html
Richards, A. (1998, July 19). Democratic national convention keynote address. Speech posted at
http://www.americanrhetoric.com/speeches/annrichards1988dnc.htm
Schenck v. United States, 249 US 47 (1919).
Stockdale, J. (1992, October 19). The 1992 vice presidential debate. Speech posted at
http://www.debates.org/index.php?page=october-13-1992-debate-transcript
Townsend, C. (2007, February 5). Spring break in Mexico. Speech posted at

http://msustr0.campus.mnsu.edu:8080/cah/gorgias/333/MMS/Cassie.wmv
Photo credits
p. 1 Muhammad Yunnus by schipulites http://s3.amazonaws.com/estock/fspid9/1 9/21/48/0/hwac-
grameenbank-author-1921480-o.jpg
p. 2 Pueblo Bonito Emerald Bay, Mazatlan by bryce_edwards
http://www.everystockphoto.com/photo.php?imageId=3834933&searchId=d2b527
e266d9adaf3b9eb5ba28008afc&npos=11
p. 4 Abraham Lincoln by U.S. Library of Congress
http://commons.wikimedia.org/wiki/File:Abraham_Lincoln_head_on_shoulders_photo_portrait.jpg
p. 4 Bono at the National Prayer Breakfast by Paul Morse

http://commons.wikimedia.org/wiki/File:National_prayer_breakfast_2006.jpg
p. 5 Kelly McCann by
schipulites http://www.everystockphoto.com/photo.php?imageId=2101671&searchId=117192ced800c1f
4d61c5a6c55f6ee64&npos=4
p. 5 Justice Oliver Wendell Holmes by National Photo Company

http://commons.wikimedia.org/wiki/File:Justice_Oliver_Wendell_Holmes_standing.jpg
p. 6 President Ronald Reagan by White House Photographic Office

http://upload.wikimedia.org/wikipedia/commons/7/73/Reagan_farewell_salute.jpg
p. 7 Laughing Audience by Damian Buonamico

http://commons.wikimedia.org/wiki/File:Audience_enjoy_Stallman%27s_jokes.jpg
p. 7 Governor Ann Richards by Kenneth Zirkel http://commons.wikimedia.org/wiki/File:Ann_Richards.jpg
p. 8 Ed Miliband by net_efekt
http://www.everystockphoto.com/photo.php?imageId=2282400&searchId=d1715ef
c5a67ac1c988152b8136e3dfa&npos=37
p. 8 Woman with Laptop by Matthew Bowden http://commons.wikimedia.org/wiki/File: Woman-typing-

on-laptop.jpg
p. 9 LBJ at the University of Michigan Commencement by LBJ Library and Museum

http://commons.wikimedia.org/wiki/File:LBJ_at_the_University_of_Michigan.jpg
p. 10 President Johnson’s Poverty Tour 1964 by Cecil Saughton

http://commons.wikimedia.org/wiki/File:225-9-wh64_small.jpg
p. 10 Woman speaks at BP Oil Flood Protest New Orleans by Derek Bridges

http://commons.wikimedia.org/wiki/File:BP_Oil_Flood_Protest_in_New_Orleans_30.jpg
p. 11 Martin Luther King March on Washington by National Archives and Records Administration
http://commons.wikimedia.org/wiki/File:Martin_Luther_King_-_March_on_Washington.jpg
p. 11 Kyung-wha Khang Deputy High Commissioner for Human Rights by U.S. Mission Geneva
http://www.everystockphoto.com/photo.php?imageId=7527423&searchId=488e81758eb12a809a21e316
d0f1ab1b&npos=205
* All other photos from Microsoft Clipart
Chapter 8: Delivering Your Speech
By Victor Capecce, M.F.A.
Millersville University, Millersville, PA
Delivering Your Speech: Objectives and Outline

LEARNING OBJECTIVES
 Identify, define and give an example of each of the four main types of delivery
 Determine the best speaking style for different types of speaking occasions
 Identify and utilize voice aspects of speaking
 Recognize and utilize the key “ingredients” of a well-performed speech
 Adapt to the physical aspects of a speaking venue
 Plan the speech in preparation for delivery/performance of a speech.
Chapter Outline
* Introduction
* Methods of Delivery
 Manuscript Style
 Memorized Style
 Impromptu Style
 Extemporaneous Style
* Vocal Aspects of Delivery
 Articulation
 Pronunciation
 Accent, Dialect, and Regionalisms
 Vocal Quality
 Pitch and Inflection
 Rate of Speaking
 Pauses Versus Vocalized Pauses
 Vocal Projection
* Nonverbal Aspects of Delivery
 Personal Appearance
 Movement and Gesture
 Facial Expressions
 Eye Contact
* Mastering the Location
 The Room
 The Podium
 The Equipment
 Using a Microphone
 Water Rules
* Preparation, Practice, and Delivery
 Preparing Notes
 Rehearsing the Speech
 Managing Stress
 Delivering the Speech
 Conclusion
* Review Questions and Activities
* Glossary
* References
Delivering Your Speech: Introduction

Imagine this. A speech topic is perfectly
chosen; the content is nicely organized
and flawlessly researched; a great deal
of work was invested in preparing the
“text” or “script” of the speech, but the
speech is poorly delivered. Will the
speech be effective? Will the audience
stay alert and follow it? Will the
audience properly interpret the
speaker’s intended message? These last
questions contribute to the universal
fear of public speaking. It is not the
preparation of a speech that strikes
terror in the hearts of so many, but the
performance of a speech!
Don’t lower your expectations to meet your performance. Raise your level of performance
to meet your expectations. Expect the best of yourself, and then do what is necessary to
make it a reality. ~ Ralph Marston
Since an audience does not usually read the text of a speech, but simply listens to it, all
the preparation of the content by the speaker must be encoded into a complex
combination of communication channels (words, sounds, visual elements, etc.) ready to
be performed. The purpose of this chapter is to offer guidance to transfer the speech
from the page to the stage.
There is an old Burlesque joke:
One man on a New York street comes up to another and asks, “How can I get to Carnegie
Hall?”
The second man answers, “PRACTICE.”
Practice is the key to excellent performance. Trite as it might sound (or obvious), the
basic foundation for a good speech delivery involves the two “P’s”: Preparation and
Practice. There is not an actor, athlete, or musician worth his/her salary who does not
prepare and practice. Even when a performance is given with spontaneity, the “P’s” are
crucial.
Stand-up comedy is everywhere; and those who are successful comedians do not make
up their monologues on the spot. The phrasing, the pauses, the timing, is all rehearsed to
assure the laughs will happen on cue. Good stand up comics are skilled in making it look
as though they are making up their routine on the spot, which is part of the success of a
good comedy performance. New speakers should think of themselves as performers
facing an audience; actors ascending to stage; athletes stepping up to bat.
This chapter will describe the basic methods of delivery, and offer guidance in the aspects
of presentation (such as voice, inflection, eye contact, and body and facial language).
Some basic strategies for in setting up the room and podium for speaking will also be
covered.
It is delivery that makes the orator’s success. ~ Johann Wolfgang Von Goethe
Delivering Your Speech: Methods of Delivery

There are four basic methods (sometimes called
styles) of presenting a speech: manuscript,
memorized, extemporaneous, and impromptu. Each
has a variety of uses in various forums of
communication.
Manuscript Style
The word manuscript is the clue to the style. The
speech is written and the speaker reads it word for
word to the audience. Originally, it was done from
the hand-written paper manuscript. Today the
manuscript style is common, but the paper is gone. Who reads the speech to the
audience? Answer: Newscasters and television personalities. In the old days, the
manuscript was hand- lettered on cue cards, which were held next to the camera lens.
Then paper scrolls, like printed piano rolls were used, especially in Soap Operas. Today, a
special teleprompter (working like a periscope) is attached to the camera so the newscaster
is looking at the lens while reading. Why is the manuscript important and in use? Precision.
In the news- reporting industry, every fraction of a second counts because broadcast time
is costly. Also, the facts and names must be exact and accurate so there is no room for
error. Errors in reporting decrease the credibility of the news organization and the
newscaster.
The most regular use of the teleprompter for manuscript delivery is by the U.S. President.
In fact, the teleprompter, used by every President since Reagan, is called a “Presidential
Teleprompter.” It is made of two pieces of glass, each flanking the podium. They reflect
the text from a monitor on the floor like a periscope. The glass on both sides has the
same text, and the speaker looks alternately from one glass to the other as though
looking at the audience through the glass. The audience cannot see the projected text.
The speeches a President gives will often reflect national policy, define international
relationships, and the press will scrutinize every syllable. It has to be more than brilliantly
accurate; it has to be impeccably phased. Professional writers and policy experts
compose the speech; and the President delivers it as though he not only wrote it, but
made it up on the spot. That is the skill of a good politician, actor, or speaker.
Those who are not skilled using a teleprompter or manuscript will sound stilted and
boring.
Try This! Manuscript Delivery

Watch the local or national 6 p.m., 11 p.m. and 6 a.m. newscasts on the same T.V.
station. Make notes on which news items repeat and how closely, or exactly, the
phrasing is, even if different personalities are presenting the same item.
Memorized Style
The memorized style of speaking is when the manuscript is committed to memory and
recited to the audience verbatim (word for word). In the days when elocution was
taught, this was a typical approach. A speech was a recitation. The Optimists Club (a
national organization) used to have a “Oratory” contest for high school students.
Contestants wrote essays on a given theme, to create a speech at a specific time length
(e.g.: three minutes). The essay was memorized and the delivery was judged by 1) the
quality of the writing, 2) the accuracy with which it was recited; and 3) the precise
length of time. Such contests seem archaic by today’s more casual and somewhat less
formal standards.
Where is a memorized delivery style still
common? Due to copyright laws and licensing
contract agreements (other than scripts that
are in the public domain), actors on stage
are obligated to memorize the script of the
play and perform it verbatim exactly as
written. It is typical for speakers on high
school and university speech and debate
teams to memorize their competitive
speeches. Corporate conventions often use
large LCD monitors on the front of the stage as teleprompters. This allows the speaker to
move more freely across the stage while sticking to his or her script. Some monologists
(such as the stand-up comics mentioned at the start of the chapter) also use a
memorized delivery style. In all cases, they create the impression that the speech is
spontaneous.
You might consider using the memorized delivery style if your speech is relatively short,
or you know you will have to deliver your speech repeatedly such as a tour operator
would.
Impromptu Style
Theoretically, an “impromptu” speech is “made up on the spot.” It is unprepared and
unrehearsed. Often ceremonial toasts, grace before meals, an acknowledgement, an
introduction, offering thanks and so on, fall into this category. While there are some
occasions when a speech in those categories is actually prepared (prepare your
acceptance for the Academy Award BEFORE you are called!), there are many occasions
when there is little or no opportunity to prepare.
Impromptu speeches are generally short and are often given with little or no notice.
Notes are rare and the speaker generally looks directly at the audience. It would be
presumptuous and arrogant to declare rules for Impromptu Speaking. It is fair to explain
that “impromptu” describes a range from absolutely no preparation, to a modest amount
of preparation (mostly thought) and rarely incorporates research or the formalities of
outlines and citations that more formal speeches would include.
Be still when you have nothing to say; when genuine passion moves you, say what
you’ve got to say, and say it hot. ~ D. H. Lawrence
An indelibly memorable example occurred to me when my siblings threw a surprise 10th

anniversary party for my Mom (Margaret) and our stepdad (Lidio). It was the third
marriage for both of them, and they were in their 60’s. As soon as the yells of “surprise”
subsided, Lidio picked up his wine glass and proposed a toast:
“I can’t believe this surprise! I don’t know what to say… um, Dino [his
brother] when was that Yankee game Dad took us to when we were kids?
It was 4th of July, wasn’t it? 1939? And it was like it was yesterday; and
today reminds me of that day, when Lou Gehrig came out to the mound.
He was slow, but we were all cheering the ‘Pride of the Yankees.’ He
wasn’t playing anymore, he was too sick, but he looked around the crowd,
and said ‘I’m the luckiest man alive.’ That’s how I feel with you all here
today; to celebrate our 10th anniversary. I’m here with you and with
Margaret; and I’m the luckiest man alive.”
The speech was short, emotionally charged, wonderfully articulate, and absolutely
unprepared. The speech had one central emotionally charged message; simple, in words
and phrasing, but complex by bringing an image of great sentimentality to the occasion.
He was able to react to the moment, and speak “from the heart.”
In contrast, legendary magician Harry Houdini was often asked to perform for the
amusement of his fellow passengers when sailing to Europe. I always associate
“impromptu” with the stories of Houdini’s shipboard conjuring. Nothing was further
from “impromptu.” The skill of the great magician was in making his illusions seem
spontaneous with what appeared to be ordinary items that “happened” to be on hand.
Houdini spent endless hours planning and rehearsing. The true illusion was that they
“appeared” to be impromptu.
Take advantage of every opportunity to practice your communication skills so that when
important occasions arise, you will have the gift, the style, the sharpness, the clarity, and
the emotions to affect other people. ~ Jim Rohn
Extemporaneous Style
Sandwiched between the memorized and impromptu delivery styles you find the
extemporaneous speech style. For this style, the speech is not completely written out. It
is usually delivered with keynotes for reference. Most public speaking courses and books
describe extemporaneous speeches as carefully prepared and rehearsed, but delivered
using notes of key words and phrases to support the speaker. Phrasing is pre- rehearsed,
words are pre-chosen, and the organization is fluid and well-constructed.
There should be no fumbling for words, no rambling, and length of time should be
carefully monitored. The style does offer the speaker flexibility to include references to
the immediate surroundings, previous speeches, news of the day, and so on.
The trouble with talking too fast is you may say something you haven’t thought of yet.” ~
Ann Landers
How you develop the notes and what they look like are up to the individual, but a natural
extemporaneous delivery is difficult if you are relying on a manuscript. Under no
circumstances should the speaker be spending more than 20% of the speaking time
looking at the notes. It would be ideal to practice so you only glance at your notes
approximately 5% of the time of the speech.
Those who have limited experience in
formal speaking find it helpful to write out
the speech as though it were an essay, then
read it, edit it, then create speaking notes
from the text. This helps with editing and
with thinking through the phrases. This
process of public speaking was taught
decades ago to my contemporaries and
me and has fallen out of fashion. But it is a
useful way of thoroughly thinking through
the speech. If this procedure is used, it is
advisable to rehearse the speech with the notes without the essay prior to delivering the
speech. But be warned: having the fully written essay at the podium might detract from the
delivery.
The extemporaneous style is the method most often recommended (and often required)
in today’s public speaking courses, and is generally the best method in other settings as
well. While it is not the only method of delivering a speech, it is the most useful for
presentations in other courses, in the corporate world and in pursuing future careers.
Delivering Your Speech: Vocal Aspects of Delivery

Though we speak frequently during the course of a day, a formal
speech requires extra attention to detail in preparation of a
more formal speech presentation. What can one do in advance
to prepare for a speech? The challenge is partly determined by
the speaker’s experience, background and sometimes cultural
influence and existing habits of speaking. Articulation,
Pronunciation, Dialect, Tone, Pitch, and Projection each depends
on long-term practice for success. These aspects are like
signatures, and should be developed and used by each speaker
according to his own persona. Voice, or vocal sound, is made when controlled air being
exhaled from the lungs, passes over the vocal cords causing a controlled vibration. The
vibrating air resonates in the body, chest cavity, mouth, and nasal passages. The vibrating
air causes a chain reaction with the air in the room. The room’s air, set in motion by the
voice, is captured by the listener’s ear. The vibration of the air against the eardrum is
transferred to electrical impulses that are interpreted by the listener’s brain. Thus, the
sounds we can make are predicated on the breaths that we take.
Try This! Breathing

Talk without breathing. It cannot be done. So if you are screaming (like a baby), you are
also breathing!
The first word of advice on speaking to an audience: BREATHE!
Articulation
We are often judged by how well we speak in general. A measure of perceived intellect or
education is how well we articulate. That is: how well and correctly we form our vowels
and consonants using our lips, jaw, tongue, and palate to form the sounds that are
identified as speech. Diction and enunciation are other terms that refer to the same idea.
For instance, saying “going to” instead of “gonna” or “did not” instead of “dint” are
examples of good versus poor articulation. Consonant and vowels are spoken with
standard accepted precision, and serious students and speakers will strive to practice the
clarity of their sounds. Proper diction is as integral to the English language as proper
spelling, but it takes practice.
Pronunciation
Proper articulation applied to a given word is that word’s pronunciation. The
pronunciation includes how the vowels and consonants are produced as well as which
syllable is emphasized. For generations, speakers depended on “markings (such as the
International Phonetics Alphabet or similar Dictionary Symbols) to discover or decide
how words were officially pronounced. With online dictionaries now readily available,
one needs only to “look up” a word and select “play” to hear an audible recording of the
official and precise way a word should be pronounced. Now there is no excuse for
mispronouncing a word in a speech. A mispronounced word will obliterate a speaker’s
credibility, and the audience’s attention will be focused on the fault rather than the
message.
Try This! Pronunciation

1. Flip though a book, article or scholarly work until you come to a word that is
unfamiliar and you can only guess its pronunciation.
2. Go to the Merriam-Webster Dictionary website, and look up the word.

3. When the definition appears, click the icon of the loudspeaker. The word is audibly
pronounced for you.
The online dictionary is useful in both articulation as well as pronunciation.
Accent, Dialect, and Regionalisms

Subtleties in the way we pronounce words and phrase our speech within a given language
are evident in accents, regionalisms, and dialects. An
accent refers to the degree of prominence of the way
syllables are spoken in words, as when someone from
Australia says “undah” whereas we say “under.” A
regionalism is a type of expression, as when someone
says “The dog wants walked,” instead of “the dog wants
to go for a walk.” Dialect is a variety of language where
one is distinguished from others by grammar and
vocabulary. In Pennsylvania you might hear people say
that they are going to “red up the room,” which means
“to clean the room.”
Those who depend on speaking for a career

(broadcasters, politicians, and entertainers) will often strive for unaccented General or
Standard English. Listen to most major network newscasters for examples of regionalism-
free speech. A given audience may be prejudiced towards or against a speaker with an
identifiable accent or dialect. Though we would wish prejudice were not the case, the way
we speak implies so much about our education, cultural background, and economic status,
that prejudice is inevitable.
Any speaker should be aware of how accent, dialect, and regionalisms can be perceived
by a given audience. If you speak in a way that the audience might find difficult to
understand, make an extra effort to pay attention to the accent and phrasing of your
speech. Ask a sympathetic and objective listener to help you when you practice.
We often refuse to accept an idea merely because the tone of voice in which it has been
expressed is unsympathetic to us. ~ Friedrich Nietzsche
Vocal Quality
The quality of the voice, its timbre (distinctive sound) and texture, affects audibility and
can affect the articulation. Our voices are unique to each of us. It is a result of our
physical vocal instrument, including diaphragm, vocal cords, lungs and body mass. Some
examples of vocal quality include warm, clear, soft, scratchy, mellow and breathy. Each
speaker should practice at maximizing the vocal effect of his instrument, which can be
developed with vocal exercises. There are numerous books, recordings and trainers
available to develop one’s vocal quality when needed. The quality of one’s voice is
related to its range of pitch.
Try This! Inflection

Your voice goes UP, and then your voice goes d o w n.
Pitch and Inflection

Identical to musical parlance, the pitch is the “highness” or “lowness” of the voice. Each
of us has a range of tone. Vocal sounds are actually vibrations sent out from the vocal
cords resonating through chambers in the body. The vibrations can literally be measured
in terms of audio frequency in the same way music is measured. When the pitch is
altered to convey a meaning (like raising the pitch at the end of a sentence that is a
question), it is the inflection. Inflections are variations, turns and slides in pitch to achieve
the meaning.
In his writing “Poetics,” Aristotle lists “Music” as an element of the Drama. Some
scholars interpret that to include the musicalization of the spoken word with dramatic
inflection. The meaning and effectiveness of a spoken line is greatly dependent on the
“melody” of its inflection.
Though archaic, the study of elocution formalizes the conventions of inflection. In some
contemporary cultures, inflection has been minimized because it sounds too
“melodramatic” for the taste of the demographic group. It would be sensible to be
aware of and avoid both extremes. With good animated inflection, a speaker is more
interesting, and the inflection conveys energy and “aliveness” that compels the
audience to listen.
When public speaking was known as elocution, sentences
were “scored” like music, and spoken using formal rules.
Sentences ending as a question went UP at the end.
Sentences ending in a period, ended with a base note. And
everyone had fun with exclamation points!
For most of music in history, including Opera, Broadway,

and early Rock and Roll, songs were written so that the
melody (raising and lowering the pitch) was consistent
with what would be spoken. Many of today’s songs,
notably Rap songs, depend solely on rhythm.
There is little if any inflection (melody) to enhance a lyric’s
meaning. Certain languages differ in their dependence on
inflection. Japanese and German seem monotonic
compared to Italian and French, which offer great variety
of inflection.
The human voice is the most beautiful instrument of all, but it is the most difficult to
play. ~ Richard Strauss
Even someone one who is not a singer can be expressive with inflection and pitch. Like
the “Think System” of Professor Harold Hill in the musical The Music Man. If you THINK
varied pitch, you can SPEAK varied pitch. Think of pitch inflections as seasoning spices
that can make the speech more interesting. Sing “Happy Birthday.” You do not have to
concentrate or analyze how to create the melody in your voice. Your memory and
instinct take over. Notice how the pitch also provides an audible version of punctuation,
letting the audience know if your sentence has ended, if it is a question, and so on. The
melody lets the audience know that there is more to come (a comma) and when the
phrase is ended (a period). Remember that in a speech, the audience does not have the
written punctuation to follow, so you have to provide the punctuation with your
inflection.
Try This! Vocal Variation

Find a listening partner. Using only the sounds of “la” ha,” and “oh,” covey the meaning
of the following:
1. It’s the biggest thing I’ve ever seen!

2. I’ve fallen and can’t get up!
3. I’ve got a crush on him/her.
4. That soup is disgusting and spoiled.
5. I got an “A” in my Speech Final!
If you cannot relay the meaning with just sounds, try a second time (each) with gestures
and facial expressions until the listener understands. Then say the lines with the
expressive inflections you have developed using only the sounds.
Those who do not use inflection, or use a range of pitch, are speaking in monotone. And,
as the word implies, it can be monotonous, boring, and dull. A balance between
melodramatic and monotonous would be preferred. The inflection should have a
meaningful and interesting variety. Be careful not to turn a pattern of inflection into a
repetitious sound. Think through each phrase and its musicalization separately.
Many speakers have developed the habit of ending each sentence as though it is a
question. It may be becoming increasingly common. In the wake of the Valley Girl
syndrome of the 1980’s, a bad inflection habit has entered the speech pattern: Some
speakers end a declarative sentence with the inflection of a question.
Do you know what I mean?
A word of caution: Inflection and varied pitch must be “organic,” that is to

say, natural for the speaker. You cannot fake it, or it sounds artificial and
disingenuous. It is a skill that needs to develop over a period of time.
Rate of Speaking
Table 12.1: Finding the Right Pace for Your Speech
If you speak too quickly… If you speak too slowly…
the audience might get the impression you have the audience might think you are too
nothing important to say. tired to be presenting.
the audience has a difficult time catching up and the audience can forget the first part of
comprehending what you are saying. They need your sentence by the time you get to the
time to digest the information. So plan on periodic last! (It happens!) And they lose interest.
pauses.
the audience might think you are

the audience might think you really do not want to wasting their time by taking longer
be there. than necessary to relay your message.
As a speaker, you cannot race with the audience, nor drag their attention down.
Like Goldilocks, look for the pace that is “just right.”
In order to retain clarity of the speech with articulation and inflection, the
speaker must be aware that there is a range of appropriate tempo for
speaking. If the tempo is too slow, the speech might resemble a monotonous
peal. If it is too fast, the articulation could suffer if consonants or vowels are
dropped or rushed to keep up the speed. An audience could become
frustrated with either extreme. The tempo needs to be appropriate to the
speaker’s style, but neither paced like a Gilbertian Lyric (as in “Gilbert and
Sullivan”) patter nor a funereal dirge. A comfortable and clear pace is the best.
An ideal speaking rate will allow you to comfortably increase your pace to
create a sense of excitement, or slow down to emphasize the seriousness of a
topic.
It is simple nonsense to speak of the fixed tempo of any particular vocal

phrase. Each voice has its peculiarities. ~ Anton Seidl
Pauses Versus Vocalized Pauses
A text that is read has punctuation that the reader can see…miniature
landmarks to define the text. When spoken, similar punctuation is needed for
comprehension, and the speaker’s responsibility is to offer the text with
pauses. Space between phrases, properly planted, gives the audience the
opportunity to understand the structure of the speaker’s sentences and
paragraphs. It also gives time for the audience to “digest” crucial phrases.
Generally, spoken sentences and paragraphs need to be simpler and shorter than what can be
comprehended by reading. Pauses can help increase comprehension.
However, pauses that are filled with “uh’s, “um’s,” etc., are called vocalized pauses, or fillers,
and should be avoided. They can be distracting and annoying, and give the impression of a lack
of preparation if used excessively. Even worse is the use of vernacular phrases like, “y’know”
(a contraction of “Do You Know”) which gives the impression of lack of education or lack of
concern for the audience. The use of vocalized pauses may be the result of a habit that
deserves an effort to be overcome. Avoid using phrases such as “Uh,” “OK?”, “y’know”,
“like…, I mean,” “right?”
Vocal Projection
The volume produced by the vocal instrument is projection. Supporting the voice volume
with good breathing and energy can be practiced, and helping a speaker develop the correct
volume is a main task of a vocal trainer, teacher or coach. Good vocal support with good
posture, breathing, and energy should be practiced regularly, long before a speech is
delivered. There are numerous exercises devoted to developing projection capabilities.
While there is no need to shout, a speaker should project to be easily heard from the furthest
part of the audience. Even if the speech is amplified with a microphone/sound system, one
must speak with projection and energy. As with your rate of speech, you should speak at a
volume that comfortably allows you to increase the volume of your voice without seeming to
shout or decrease the volume of your voice and still be heard by all audience members.
Do not expect to walk up to the podium and have a full voice. Actors spend about a half- hour
doing vocal warm-ups, and singers warm up much more. You might not have an opportunity
to warm up immediately before your speech, but when you can, warm up with humming,
yawning (loudly) or singing scales: all while breathing deeply and efficiently. It will loosen your
voice, prevent irritation, and fire up your vocal energy.
Try This! Projection

Go to the room in which you are to speak. Have a friend sit as far away from the podium is
possible. Rehearse your speech, talking loudly enough so your friend can hear you
comfortably. That is the projection you will need. When you mentally focus on the distant
listener, you will tend to project better.
One final note: If public speaking is or will be an important part of your career, it would be
sensible to have an evaluation of your voice, articulation and projection done by an
objective professional so you can take any remedial action that might be recommended.
There are courses of study, private lessons, and professional voice coaches to work with
your voice projection, tone, and pitch.
Words mean more than what is set down on paper. It takes the human voice to infuse them with
deeper meaning. ~ Maya Angelou
Delivering Your Speech: Nonverbal Aspects of

Delivery
Personal Appearance
Here is the golden rule: Dress appropriately for
the situation. You don’t need to sport a power
tie (the predictable red tie politicians wore in the
1980s), but you should be comfortable and
confident knowing that you look good.
Table 12.2: Dressing Appropriately
What to Wear: What NOT to wear:
T-shirts, sweatshirts, or sweatsuits

A button-down shirt or
blouse Sleeveless tops
Trousers (khaki or dark) Printed logos or sayings (unless
or a skirt appropriate to the speech)
A dress appropriate for a Caps or hats
business setting Torn jeans
A nice sweater Visible underwear
Limited, tasteful jewelry Noisy or dangling jewelry
A suit or jacket may be Flip flops
appropriate
Provocative clothing
A tie or scarf (optional)
Pockets full of keys or change
With the exception of wearing formal black-tie tuxedo to a hockey game, it is good practice
to dress a bit more formal than less. Err on the side of formal. Most class speeches would
be best in business casual (which can vary from place to place and in time). The culture or
standards of the audience should be considered. For men, it is usually a button-down shirt
and casual dress pants. For women, it may be skirt or slacks and blouse/shirt.
There are exceptions depending on the speech. A student once arrived in pajamas to
deliver his 9 a.m. speech. At first, I thought he got up too late to dress for class.
However, his speech was on Sleep Deprivation, and his costume was deliberate. What he
wore contributed to his speech.
If you have long hair, be sure it is out of the way so it won’t cover your face. Flipping hair
out of your face is very distracting, so it is wise to secure it with clips, gel, or some other
method. Be sure you can be seen, especially your eyes and your mouth, even as you glance
down to the podium.
Think of it as an interview…just like in an interview, you will want to make a good first
impression. The corporate culture of the business will determine the dress. Always dress at
the level of the person conducting the interview. For example, a construction foreman (or
project manager) will conduct an interview to hire you as a carpenter. Do not dress like a
carpenter; dress like the project manager.
Actors know when they audition, the role is won by the time they step into the room. A
speaker can launch success by stepping confidently to the podium.
Be tidy and clean. If you appear as though you took time to prepare because your speech is
important, then your audience will recognize and respect what you have to say.
Movement and Gestures

Overall movement and specific gestures are integral to a speech. Body stance, gestures and
facial expressions can be generally categorized as body language. Movement should be relaxed
and natural, and not excessive. How you move takes practice. Actors usually have the
advantage of directors helping to make decisions about movement, but a good objective
listener or a rehearsal in front of a large mirror can yield productive observations. Moving
around the performance space can be a very powerful component of a speech; however, it
should be rehearsed as part of the presentation Too much movement can be distracting. This
is particularly true if the movement appears to be a result of nervousness.
Avoid fidgeting, stroking your hair, and any other nervousness-related movement.
Among the traditional common fears of

novice speakers is not knowing what to do
with one’s hands. Sometimes the speaker
relies on clutching to the podium or keeping
hands in pockets. Neither is a good pose.
From my own observation, hand gestures
are very common in Italy. We Italians can be
seen in conversation from across the street,
and an observer can often tell what is being
said. There is no need to imitate an Italian in
delivering a speech, but hand movement
and the energy that the movement represents, can help hold attention as well as help express
the message.
An actor practices using his whole body for expression, and regularly practices physical
exercises to keep the body and hands and arms relaxed and in motion. An actor’s hand
gestures are developed in rehearsal. A speaker’s gestures should also be considered during
practice.
During the period when elocution was taught, hand gestures were regimented like a sign
language. This is nonsense. Like inflections, gestures and movement should be organic and
spontaneous, not contrived. If there is a hint of artificiality in your presentation, you will
sacrifice your credibility.
Try This! Gestures
Using only your hands, convey the following:
1. “It’s OK.”
2. “I give up.”
3. “He’s crazy.”
4. “We will be victorious.”
Facial Expressions
Most readers are very familiar with emoticons like these:
:p :/
Emoticons were not casual inventions, but graphic

depictions of facial expressions that convey various
meanings of emotions. They are based on a nearly
universal language of expression that we begin learning
soon after birth. We smile, we frown, we roll our eyes, and
we wink. We open eyes wide with astonishment.
We raise our eyebrows…occasionally one at a time, in
suspicion; both, in astonishment. Sometimes we pucker
our lips, either to offer a kiss or express disapproval,
disappointment, or grave concern.
I pretty much try to stay in a constant state of confusion

just because of the expression it leaves on my face. ~
Johnny Depp
Since facial expression is a valid form of communication, it is integral to delivering a speech.

The face supports the text, and the speaker’s commitment to the material is validated. The
press scrutinizes a politician for every twitch of insincerity. Detectives have created a science
of facial communication for interviewing suspects. Like inflections, gestures and movement:
facial expressions should be organic and spontaneous, not contrived. If there is a hint of
artificiality in your expression, you will sacrifice your credibility.
Try This! Facial Expressions
While looking in a mirror, try to express these thoughts without words:
1. “I am thrilled that I am getting a raise.”
2. “I am worried about tomorrow.”
3. “Lemons are too sour for me.”
4. “I am suspicious about what he did.”
After you have determined a facial expression for each, say the phrase. And see how well the
verbal expression goes with the nonverbal expression.
Eye Contact
Next to clearly speaking an organized text, eye contact is another very important element of
speaking. An audience must feel interested in the speaker, and know the speaker cares about
them.
Whether addressing an audience of 1000 or speaking across a “deuce” (table for two), eye
contact solidifies the relationship between the speaker and audience. Good eye contact takes
practice. The best practice is to be able to scan the audience making each member believe the
speaker is speaking to him or her.
However, there are some eye contact failures.
Head Bobber
This is a person who bobs his or her head looking down on the notes and up to the audience in
an almost rhythmic pattern.
Balcony Gazer
A person who looks over the heads of his or her audience to avoid looking at any individual.
The Obsessor
A person who looks at one or two audience members or who only looks in one direction.
The best way to develop good eye contact is to have an objective listener watch and comment
on the eye contact.
The eyes are called the windows to the soul, and the importance of eye contact in
communication cannot be overemphasized. Ideally, a speaker should include 80% to 90% of
the delivery time with eye contact.
Eye contact is so important that modern teleprompters are designed to allow the speaker to
look at the audience while actually reading the speech. The Presidential Teleprompter (two
angled pieces of glass functioning like a periscope) is used so the politician can “connect” to
the audience without missing a single syllable. Audience members will be much more
attentive and responsive if they believe the speech is directed to them.
With good eye contact, the speaker can also observe and gauge the attention and response
of the audience. This is actually part of the feedback process of communication. The ideal is
that the audience is not overly aware of the speaker using notes.
How do you develop good eye contact? First, practice the speech with a generous amount of
eye contact. Second, know the speech well enough to only periodically (and quickly) glance at
your notes. Third, prepare your notes so they can be easily read and followed without
hesitation.
There are no secrets to success. It is the result of preparation, hard work, and learning from
failure. ~ Colin Powell
Delivering Your Speech: Mastering the Location
The Room
Do not wait until the moment you step up to speak to see what it will be like. Check out the
room (venue) and the podium before you need to
speak.
Check the width of the room and where the audience

will be seated. Rehearse giving the imaginary
audience eye contact.
Will you be lighted brighter than the audience? Will

they be able to see your face? Can you easily project
your voice to the back row? Will you have a
microphone?
The Podium
Check the podium. Approach it with the confidence you should exhibit when speaking. Touch
it. Lean on it. Is it the right height? (It should be about the height of your elbow.) Is it sturdy?
Are your feet visible? Is there enough light to see your notes placed on top? Will you be well
lit? Is the podium easily visible to the entire audience? How far left and right do you need to
look to see the whole audience?
If you are using note cards, try placing them on the podium to be sure they will work, and you
can maneuver them easily.
Plan where you will stand. It does not have to be behind the lectern. Practice standing with
good posture; know where you will keep your hands and be sure your gestures are not hidden
by the podium.
You might be a speaker who does not stay behind the

podium, but you should still check it out. Every morsel of
familiarity will contribute to your confidence in speaking.
The Equipment
If you are using any multi-media such as PowerPoint,
slides, video, or music, try it long before the speech. Of
course, you would have practiced the speech with the
media on your own, but if at all possible, run it in the
venue in which you will speak.
Check the controls, slide clicker, and the relationship

between the screen and the podium. Be sure the
audience can see you as well as the screen. The screen
should be positioned so you can glance at it without turning away from the audience. You
should not be reading from the screen.
Check your own files to be sure the equipment in the room can play it correctly. Do not
assume that every file can be played. Always be prepared by having multiple versions of your
audio/video. If you have only one version, and it does not play, you will be very frustrated.
Check all PowerPoint slides. Give a last look at the spelling, content, and watch for some typical
issues such as changes of formatting and inserted video or audio files not playing.
Even seasoned presenters break into a cold sweat over equipment failures or unpleasant
surprises, so avoid the stress by checking the
equipment.
Using a Microphone
In some cases, rather than merely using live
voice projection, there will be a microphone
for amplification. If at all possible, test it
before the performance. Be sure the
amplification is suitable for your projection.
Be sure how near or far you should be for
proper audio pick-up.
It is important to note that amplification cannot make up for poor articulation or weak
inflections, but it can compensate for a room that is large or acoustically insufficient for
speech.
If you are prone to move away from the podium, or plan any movement, be aware that the
microphone must be considered.
If it is a stationary microphone, be careful to maintain a consistent distance, or the volume of

your speaking will pop from louder to softer. Changes in volume or position can result in
distortion or feedback (an escalating humming sound). Be careful that consonants do not
“ring” with amplification.
In some venues, the time delay with the reverberation can cause an overlap of vocal sounds.
You may have to slow down or use more pauses to prevent syllables from overlapping.
I drank some boiling water because I wanted to whistle. ~ Mitch Hedberg
Water Rules
Water is the only liquid that should be provided for a speaker. It
should be cool, but not ice cold to prevent temperature shock
to the throat and vocal cords. If it is poured into a glass, the
glass should not be too full so the quantity does not overwhelm
the speaker. Under no circumstances should there be ice in the
glass or in the pitcher at the podium. Pieces of ice can be a
choking hazard to a speaker who is focused on speaking rather
than drinking. The current trend is to provide bottled water for
a guest speaker. It should be opened, but the cap kept on
assuring sanitation. The water should be placed on an absorbent
tray that prevents suction from making raising the glass difficult
to pick up.
Drinking water is necessary for the hydration of the vocal
chords. The act of taking a sip is sometimes used to achieve a pause in a speech for effect.
Delivering Your Speech: Preparation, Practice, and Delivery
Preparing Notes
Once you have created a comprehensive outline and have thought through your speech, you
should be able to create your note cards or whatever you might be using (notes or
an iPad for instance). Every speaker is a bit different, and different speech topics and
organizational patterns may require different notation techniques.
Your note cards (or cue sheets) must have enough information on them to be able to deliver
the speech without missing details and organized in the precise order that you have planned.
A common technique is to print the outline in a font that is large enough to be read from a
distance.
You should be able to glance at the cards, get
your bearings, and look back at the audience. If
you are reading the cards word-for-word, there
are too many words on them, unless it is an
extended exact quote, or group of statistics that
must be delivered precisely.
Be sure your notes or cards are numbered

(e.g., boldly in the upper right hand corner),
so you can keep them organized. Color-
coding is often done to easily distinguish the
cards at a glance. Losing your place can be very stressful to you and distracting to the
audience.
Avoid writing or printing on two sides; flipping a page or card is distracting to the audience.
The audience should not be aware of the notes. It is best to simply slide the cards aside to
advance to the next card.
Rehearse your speech using the notes that you will bring to the podium. Be sure you can
glance at the notes, get your information, and look up to have eye contact with the audience.
All the real work is done in the rehearsal period. ~ Donald Pleasence
Figure 12.1: Rehearsal Checklist
Rehearse a few days before you are to deliver your speech

Use the note sheets or cards you will be using or delivery
Practice with the presentation aids you will be using for delivery
Practice with the presentation aids you will be using
Time your speech and cut or expand it if needed
Rehearse with a colleague or an audience if possible
If you can, rehearse in the room with the podium you will use
Plan what you will do with your hands
Plan and practice your opening and closing carefully, so you can deliver them
exactly
Rehearsing the Speech

Remember how to get to Carnegie Hall. Rehearse your speech—aloud and ideally with a
colleague or fellow student as an audience. Rehearse in front of a mirror if needed.
There are some students who record a rehearsal speech so they can get a real sense of what
the audience will hear. If you are using presentation aids, rehearse with them for timing and
familiarity so you only have to glance at the screen or easel. Time the speech to be sure it
within the assigned time. Phrase the speech as you will phrase it in the actual delivery (and
listen for the verbal fillers, awkward pauses, and other non- fluencies). Plan what to do with
your hands.
You should also know exactly how your speech will begin and end. Regardless of how
dependent on notes the speaker may be, here is one constant word of advice: know exactly
how you are going to begin your speech. Not just an idea, but verbatim, with every
inflection, every gesture, every eye contact with the audience. The first few sentences should
be so ingrained, that you could perform it during an earthquake without batting an eye.
A memorized introduction accomplishes several goals. First, it gives you the opportunity to
breathe, and realize it’s not so bad to be up there after all! Second, it lets the audience know
you are prepared. Third, it signals to the audience that what you are about to say is
important. Finally, it gives you the opportunity for direct eye contact (because you are not
reading) and commands the audience’s attention. Eye contact is a signal to the audience that
you care about them!
The conclusion of your speech is equally important. In show business parlance, the end of a
song or a scene is called a “button.” It is a “TAH-DAH” moment that lets the audience know
you are finished, and that it is their turn to applaud. The ending impression your speech
leaves with the audience is greatly affected by how effective the ending is. The content and
structure notwithstanding, you should also know exactly how you will end (verbatim), so
there is no hesitation, no stumbling, no tentative “I guess that’s all” feeling. A confident and
decisive beginning will draw the audience to you; a confident logical ending will be very
effective in preserving a lasting impression on the audience.
Stress is an important dragon to slay— or at least tame— in your life. ~ Marilu Henner
Managing Stress
As William Ball noted in his book for actors and directors, A Sense of Direction, getting in front
of a group and speaking is people’s greatest fear (greater than fear of death). Fear and stress
result in psychological and physical manifestations that can affect a speech.
Stress physically causes muscles to tighten, often including vocal cords. This raises, and often
limits, the vocal pitch of the speaker under stress. The tempo of the speech may also be
affected. Novice speakers tend to rush as though to be anxious to “get it over with.” It is a
factor to remember in a corporate or business meeting: the speaker should speak slowly
enough because what he has to say is important, and
the audience should listen. Remember, as noted above,
rushing gives the impression that the speaker thinks the
message is not worth the time. Stress can accelerate
perspiration. It is wise to have a facial tissue or small
towel handy for dabbing for comfort. Stress can also
make the mouth and throat feel dry. Sipping water is a
simple solution.
There are a myriad of solutions to relieving a speaker’s stress: from hypnosis to imagining
the audience to be naked. Among the simplest and most effective is to do a moderate
amount of exercise prior to the speech, even as basic as walking. Exercising helps to naturally
chemically relieve the tension; and helps deepen the breathing that supports the voice.
Simultaneously while exercising the body, it is a good idea to warm up the voice. The vocal
cords are muscles, which should not be jump-started.
Physical exercises will likely help relaxing for better posture and hand and body gestures. As
part of the relaxation process, actors “warm up” physically before performances and often
do relaxation exercises to help concentration and relieve stress.
The best antidote for stress is to be well prepared and confident.

Delivering the Speech
You have taken all of the right steps before stepping up to the podium or lectern. You have
selected a good topic. You have researched the topic. You have organized the best
information in a compelling way. You have rehearsed your speech. You have received
feedback on your rehearsal from an objective listener. You have carefully constructed your
notes and practiced with them. You have planned and practiced your speech introduction
and conclusion verbatim. You have checked out the room and the equipment. You did
something to reduce your stress before your speech. You did vocal warm-ups. You chose the
perfect outfit to wear. You made sure your gum was discarded and your hair pulled back. You
arrived at least 15 minutes before your speech. You leapt to the podium with great
enthusiasm when introduced.
Now you must deliver. If you look up the word “deliver,” you will find it means more than to
just “give.” To “give” is a willingness to offer something without obligation or the
expectation of something in return. To “give” also implies a pre-determined responsibility.
You have a responsibility as a speaker to “deliver” information that will help your audience
or enlighten them in some way. Speeches are delivered.
Figure 12.2: Steps for Effective Delivery
1. Approach the podium as you rehearsed.

2. Stand with confident posture.
3. Deliver your brilliant opening.
4. Realize you are a hit with the audience.
5. Breathe.
6. Spontaneously interject a humorous observation related to your topic.
7. Make all your points without hesitation, “ums,” “likes,” or “uhs.”
Delivering Your Speech: Conclusion
The true test for this chapter is in the actual
presentation of the speech. Like voice and diction,
understanding what makes a speech effective
without practice is insufficient. Merely knowing the
best form for a golf swing is useless unless put into
practice; and practice reinforces the knowledge.
Comprehending the rules for driving on the road is
moot (and/or dangerous) if the rules are not obeyed
in practice. The same is true for this chapter.
Practice speaking will make you a more effective
speaker!
A speech is poetry: cadence, rhythm, imagery,

sweep! A speech reminds us that words, like children,
have the power to make dance the dullest beanbag
of a heart. ~Peggy Noonan
Delivering Your Speech: Review Questions and Activities

REVIEW QUESTIONS
1. Develop a list of ten potential speech topics. For each topic, think of a setting in which a
speech on that topic might be delivered. Next, determine what type(s) of delivery
(manuscript, memorized, impromptu, extemporaneous) would be most appropriate for
the topic and setting.
2. What three aspects of vocal delivery do you believe are most important to a
speaker’s credibility? Explain.
3. How might a speaker’s accent affect the audience’s perception of him or her?
Illustrate your answer with an example.
4. What guidelines did you find most useful in the section about what to wear for your
speech?
5. How do you perceive speakers who do not make eye contact with their audience? What
suggestions would you give these speakers to improve their eye contact?
6. What type of equipment is available in the space(s) where you plan to give your
speeches? What kinds of presentations can be used with this type of equipment?
7. List three methods you would personally use to reduce your anxiety before your
speeches.
8. What piece of advice from the chapter did you find most useful?
Glossary
Accent
The prominence of a syllable in terms of loudness, pitch, and/or length.
Articulation
The act of producing clear, precise and distinct speech.
Body Language
Body stance, gestures and facial expressions.
Dialect
A variety of language, cant or jargon that is set apart from other varieties of the same
language by grammar, vocabulary or patterns of speech sounds.
Diction
The accent, inflection, intonation and sound quality of a speaker’s voice. Also known as
enunciation.
Elocution
The formal study and practice of oral delivery, especially as it relates to the performance of
voice and gestures.
Extemporaneous Delivery
Learning your speech well enough so that you can deliver it from a key word outline.
Impromptu Speeches
A speech delivered without previous preparation.
Inflections
Variations, turns and slides in pitch to achieve meaning.
Manuscript Delivery
Reading the text of a speech word for word.
Memorized Delivery
Learning a speech by heart and then delivering it without notes.
Performance
The execution of a speech in front of an audience.
Pitch
The highness or lowness of one’s voice or of sound.
Pronunciation
Saying words correctly, with the accurate articulation, stress and intonation, according to
conventional or cultural standards.
Regionalism
A speech form, expression or custom that is characteristic to a particular geographic area.
Tempo
The rate, pace, or rhythm of speech.
Timbre
The characteristic quality of the sound of one’s voice.
Tone
The particular sound quality (e.g. nasal or breathy) or emotional expression of the voice.
Verbatim
To say with exactly the same words.
Vocalized Pauses
Verbal fillers in speech such as “um,” “uh,” “like,” “and,” or “you know.”
Delivering Your Speech: References

Ball, W. (1984). A sense of direction: Some observations on the art of directing. New York:
Drama Book.
Brydon, S. R., & Scott, M. D. (2006). Between one and many: The art and science of public
speaking. Boston, MA: McGraw-Hill.
DeVito, J. A. (2003). The essential elements of public speaking. Boston: Allyn and Bacon.
Giffin, K., & Patton, B. R. (1971). Fundamentals of interpersonal communication. New York:
Harper & Row.
Gregory, H. (2010). Selected chapters from Public speaking for college and career, ninth
edition. Boston: McGraw-Hill Learning Solutions.
Monroe, A. H., & Ehninger, D. (1974). Principles and types of speech communication.
Glenview, Ill.,: Scott, Foresman.
A Research Guide for Students. (n.d.). A Research Guide for Students. Retrieved February 26,
2012, from http://www.aresearchguide.com/
Sprague, J., & Stuart, D. (1984). The speaker’s handbook. San Diego: Harcourt Brace
Jovanovich.
Welcome to Mirror Image. (n.d.). Mirror Image Teleprompters. Retrieved February 26, 2012,
from http://www.teleprompters.com/mirrorimage/ind ex.php
Photo credits
p. 1 Allida Black Speaking at the Courage to Lead Conference by U.S. Mission Geneva
http://www.everystockphoto.com/photo.php?imageId=752
7414&searchId=488e81758eb12a809a21e316d0f1ab1b&n pos=230
p. 5 Iraqi speaker by Scanlan http://commons.wikimedia.org/wiki/File:Iraqi_Speaker.jpg
p. 6 Ice-T byTino Jacobs http://commons.wikimedia.org/wiki/File:Ice-T_(2).jpg
p.9 [President] Barack Obama at Las Vegas Presidential Forum by Center for American
Progress Action Fund http://commons.wikimedia.org/wiki/File:Barack_Obama_a
t_Las_Vegas_Presidential_Forum.jpg
p. 10 Chris Coons as the 2010 Democrat nominee for U.S. Senate in Delaware by Chris
Coons http://commons.wikimedia.org/wiki/File:Chris_Coons.jpg
p. 10 Phoenix Auditorium by Basil Jradeh
http://commons.wikimedia.org/wiki/File:Phoenix_Auditori um.jpg
p. 11 Lhandon Speaks by STF HQ
http://upload.wikimedia.org/wikipedia/commons/8/88/Lha don_Speaks.jpg
p. 11 Andrea Dernbach and Hoda Salah by Heinrich Boell Stiftung
http://commons.wikimedia.org/wiki/File:Flickr_- _boellstiftung_
_Andrea_Dernbach_und_Hoda_Salah.jpg
p. 14 Anthony Pico by Dale Frost
http://commons.wikimedia.org/wiki/File:Anthonypico.jpg
Chapter 9: Visual Aids
By Sheila Kasperek, MLIS, MSIT
Mansfield University, Mansfield, PA
LEARNING OBJECTIVES
 Identify when and how visual aids will enhance a presentation
 Identify the different types of visual aids
 Identify effective and ineffective use of visual aids
 Apply basic design principles to slide design
 Identify best practices to incorporating visual aids in a presentation
Chapter Outline
● Introduction
● Effective Visual Aids
● Types of Visual Aids
 Personal Appearance
 Objects and Props
 Demonstration
 Posters and Flip Charts
 Audio and Video
 Handouts
 Slideware
● Design Principles
 Slide Layout
 Backgrounds and Effects
 Colors
 Fonts
 Text
 Images
 Graphs and Charts
● Implementation
● Visual Aid Tips
● Conclusion
● Glossary
● References
Visual Aids: Introduction
“I know you can’t read this from the back there,” the presenter apologizes to a screen so
full of words you would think the entire speech had been crammed into one slide. This is
just the first of a seemingly endless string of slides I can’t read, charts so full of numbers I
can’t decipher the meaning, and clip art so clichéd I can’t help but roll my eyes and sigh. It
is not long before I’m presented with an
incredibly dense graph I can’t make any
sense of since he keeps interrupting my
concentration with actual talking. “When
is he going to come to the point
already?” I think to myself as I start to
doodle in the margins of the handout of
the PowerPoint slides for the very talk
I’m currently sitting through. Why did he
even bother with a presentation? He
could have just emailed us all of the
handout and saved us from this painful,
dull spectacle. As he reads from his slides and belabors his statistics, my mind drifts to
grocery lists and the upcoming weekend. I can think of a hundred better uses for an hour.
It seems nearly impossible to see a presentation that doesn’t revolve around a lengthy
PowerPoint, so much so that you might think it was a requirement for giving a speech. The
phrase “death by PowerPoint” was coined in response to the ubiquitous, wordy, and
intellectually deadening presentations that focus on the slides rather than the content or
the presenter. With the speaker reading directly from the slides, or worse, showing slides
with text so small that it can’t be read, viewers are often left wondering what the need for
the presentation is at all. A simple handout would convey the message and save
everyone’s time. PowerPoint, however, is just one of the visual aids available to you as a
speaker. Your ability to incorporate the right visual aid at the right time and in the right
format can have a powerful effect on your audience. Because your message is the central
focus of your speech, you only want to add visual aids
that enhance your message, clarify the meaning of your
words, target the emotions of your audience, and/or
show what words fail to clearly describe.
A visual image is a simple thing, a picture that enters the

eyes. ~ Roy H. Williams
Learning how to create effective visuals that
resonate with your audience is important
for a quality presentation. Understanding
basic principles of how visual information is
processed alone and in combination with
audio information can make or break your
visuals’ effectiveness and impact.
Incorporating visuals into your speech that

complement your words rather than stand in
place of them or distract from them, will set
you apart from other presenters, increase
your credibility, and make a bigger and more
memorable impact on your audience.while
they are learning to present.[1]
Visual Aids: Effective Visual Aids
Before you just open up PowerPoint and begin creating slides, you should stop for a
moment and consider what type of visual aid will best serve your purpose and if you even
need an aid at all. Select a visual aid that adds to your presentation in a meaningful way,
not merely something pretty to look at or a substitute for thorough preparation.
Visuals are not there for you to hide behind when you are in front of your audience.
Because of the tendency for novice speakers to use visuals as a crutch in their speeches, it
has even been suggested that beginner speakers be forbidden from using visual aids
Visual aids serve a unique role in a presentation, and you should consider the specific
purpose and desired outcome of your speech when determining if, when, to what extent,
and in what format you use visual aids.
Visuals can spark interest, build emotional connections, clarify your words, explain
abstract ideas, help draw conclusions, or increase understanding. For instance, a speaker
may show a stacks of books to represent the amount of data storage in a speech about the
evolution of computers; or demonstrate the proper use of ear plugs by distributing ear
plugs, showing how to insert them, and then blasting an air horn in a speech about
preventing hearing loss in order to make the value of ear protection more memorable and
concrete. Done well—simple, visible, relevant, memorable, and audience-focused— visual
aids can have a profound impact on your audience and your overall message.
Visual aids can be an important part of conveying
your message effectively since people learn far more
by hearing and seeing than through hearing or seeing
alone.[2] The brain processes verbal and visual
information separately. By helping the audience build
visual and verbal memories, they are more likely to
be able to remember the information at a later
time.[3] If you can find a visual aid to complement
what you are saying, you will help your audience
understand the information you are presenting and
remember your message. For example, a speaker
might show the proper and improper ways to bow
when being introduced in Japan while at the same
time talking about the movements and also
displaying a slide with the appropriate angles and
postures for bowing. By using multiple modes in
concert with each other, the message is
strengthened by the pairing of words, images, and movement.
Not just any visual will do, however. Each visual should be relevant to your message, convey
an important point, be clearly understandable, and be visible by your entire audience. Visuals
should be used to make concepts easier to understand and to reinforce your message. They
should illustrate important points that are otherwise hard to understand.[4]
Use visuals for speeches about processes, products, or demonstrations of how to do

something, such as a diagram of how email is delivered in a speech about computer
security. Use visuals when you need to explain things you cannot see because they are
hidden or abstract, like a model of your internal organs in a speech about gastric bypass
surgery. Use them when you need to grab your audience’s attention or stir their emotions.
A speaker could use a photo of a starving child and a bag of rice that represents the daily
calorie intake of a poor child in a speech about food insecurity to create a visceral reaction
in the audience. As they say, a picture is worth a thousand words, so use images to tell a
story or create a visual metaphor. Visual metaphors are useful when trying to evoke an
emotion, such as showing an image of someone running or diving into a pool when you
want to evoke action on the part of your audience. The images convey the message to “get
going” or “dive in.” When talking about numbers or statistics, use visuals to provide
context, comparison, and to help your audience understand the meaning of data. Done
well, graphs can convey data.[5] While there are many possible reasons to use visuals in
your presentation, your guiding principle should be: does this make the message clearer or
more memorable? If you cannot answer with a resounding “YES!” then re-think the plan for
your visuals and begin again.
1. Palmer, E. (2011). Well spoken: Teaching speaking to all students. Portland, ME: Stenhouse Publishers. ↵
2. Vasile, A. J. (2004). Speak with confidence: A practical guide (9th ed.). Boston, MA: Pearson. ↵
3. Malamed, C. (2009). Visual language for designers: Principles for creating graphics that people understand. Beverly, MA:
Rockport Publishers. ↵
4. Detz, J. (2000). It’s not what you say, it’s how you say it. New York, NY: St. Martin’s Griffen; Palmer, E. (2011). Well spoken:
Teaching speaking to all students. Portland, ME: Stenhouse Publishers; Young, K. S., & Travis, H. P. (2008). Oral
communication: Skills, choices, and consequences (2nd ed.). Long Grove, IL: Waveland Press. ↵
5. Malamed, C. (2009). Visual language for designers: Principles for creating graphics that people understand. Beverly, MA:
Rockport Publishers; Palmer, E. (2011). Well spoken: Teaching speaking to all students. Portland, ME: Stenhouse Publishers;
Tufte, E. R. (2003). The cognitive style of PowerPoint. Cheshire, CT: Graphics Press; Vasile, A. J. (2004). Speak with confidence:
A practical guide (9th ed.). Boston, MA: Pearson. ↵
Visual Aids: Types of Visual Aids

In the past, transparencies displayed with overhead projectors, posters, and flip charts
were common visual aids, but these have mostly been replaced with computer
technology. For many people, the term “visual aids” for presentations or speeches is
synonymous with PowerPoint (often long, dry, painful PowerPoint at that), but this is just
one type of visual aid. You should consider all the available options to determine what will
be most effective and appropriate for your presentation.
If you wear clothes that don’t suit you, you’re a fashion victim. You have to wear clothes
that make you look better. ~ Vivienne Westwood
Personal Appearance
Some people chose to dress up as part of their presentation, and this can help set the tone of
the speech or reinforce a specific point. A speaker may choose to wear a handmade sweater
in a talk about knitting in order to inspire others to begin the hobby. Another speaker may
opt for a firefighter’s uniform in a speech
about joining the local volunteer fire
department in an effort to appeal to the
respect most people have for people in
uniform.
If you aren’t dressing in relation to your
topic, you should dress appropriately f o r
your audience and venue. A presentation to
a professional audience or at a professional
conference would lend itself to appropriate
business attire. If you are giving a
presentation to your local Girl Scout troop, more casual clothing may be the best choice.
Any time you are doing a demonstration, make sure you are dressed appropriately to give
the d e m o n s t r a t i o n . It is difficult for a speaker to show how to correctly put on
a rock climbing harness if she is wearing a skirt the day of the presentation.
Beyond dressing appropriately for your audience and topic, the audience will make
judgments about you even before your presentation begins. Your dress, mannerisms, the
way you greet the audience when they are arriving, how you are introduced, and the first
words out of your mouth all impact your credibility and ability to connect with your
audience. Make sure you are calm and welcoming to your audience when they arrive and
greet them in a professional manner. Your credibility and professionalism suffer when the
audience arrives and you are busy scrambling around attempting to finish your
preparations.[1]
Objects and Props

Objects and props, such as a bicycle helmet for a speech
on bike safety or an actual sample of the product you
are trying to sell, can greatly enhance your
presentation. Seeing the actual item will often make it
easier for your audience to understand your meaning
and will help you connect with your audience on an
emotional level. Props can be used as part of
demonstrations (discussed below) or as a stand-alone
item that you refer to in your speech.
There are several important considerations for using props in your presentation. If you
have a large audience, showing the prop at the front of the venue may mean that audience
members can’t see the item. The alternative to this is to pass the item around, though
Young and Travis[2] advise caution in passing objects around during your speech, as most
people will be seeing the object after you have moved on with your talk. Having your prop
out of sync with your presentation, either as it is passed around disrupting your audience’s
attention or by having your prop visible when you aren’t talking about it, is distracting to
your audience and message. To make the most effective use of props in your presentation,
carefully consider how the object will be visible to your entire audience when you are
speaking about it, and make sure it is out of sight when you are not.
Demonstration
A demonstration can serve two different purposes in a speech. First, it can be used to “wow”
the audience. Showing off the features of your new product, illustrating the catastrophic
failure of a poorly tied climbing knot, or launching a cork across the room during a chemistry
experiment are all ways of capturing the audience’s attention.
Demonstration should not be gimmicky, but should add value to your presentation. When
done well, it can be the memorable moment from your speech, so make sure it reinforces the
central message of your talk.
Demonstration can also be used to show how

something is done. People have different learning
styles, and a process demonstration can help visual
learners better understand the concept being taught.
Consider for a moment the difference between reading
the instructions on how to perform CPR, watching
someone perform CPR, and trying CPR on the training
dummy. As evidenced by the huge number of online
videos illustrating how to do something, there is great
value in watching while you learn a new task.
If your presentation includes a process where seeing

will improve understanding, consider including a
demonstration.
Because you have a limited time to present, make sure your demonstrations are succinct,
well-rehearsed, and visible to the entire audience. Be prepared for thedemonstration to fail
and have a back-up plan in place. It is better to move forward with your presentation than
to fret with trying to get your demonstration perfect or fixed.
However, if you are providing a demonstration of your new product, make sure it is as error
free as possible. If you can’t be positive the product will perform as expected, it is better to
skip the demonstration.
Posters and Flip Charts

If you are presenting to a small audience,
around a dozen people, you may choose to
use a poster rather than PowerPoint. The
focus of your poster should be to support
your core message and can be left behind
to remind those in attendance of your
presentation after you have left. Posters
should look professional (e.g., not
handwritten), be visible to everyone in the
room, and follow design rules covered later
in this chapter. Before your presentation,
you should ask whether posters must be hung or be free standing. For posters that will be
hung from a wall, sturdy poster or matte boards will suffice. If your poster is going to be
free standing or if you are going to use the same poster for multiple presentations, you
should consider using a tri-fold display board.
Other text-based visual aids include white boards and flip charts. Both can be used to write
or draw on during the presentation and should be used with several caveats. Writing during
your presentation actually takes away from your speaking time, so make sure to factor this
into your speaking time.
Speaking and writing at the same time can be tricky because the audience will have a
difficult time processing what they are hearing when they are also trying to read what you
write. Additionally, if you are writing, you need to be careful not to turn your back on your
audience, which is makes it harder for them to hear you and for you to connect with your
audience. Legible handwriting that can be seen at a distance is of prime importance, so
using these kinds of visual aids should be limited to small audiences. While some speakers
write and draw to highlight important points, this takes an enormous amount of skill and
practice. For those with less developed skills, flip charts are best limited to situations
where audience input is necessary for the direction or continuation of the presentation.[3]
The soul never thinks without a picture. ~ Aristotle
Audio and Video

A large amount of digitized audio and video is now available to be included and
embedded in your presentation. Select short clips; Young and Travis[4] recommend only
10–20 seconds, but this will depend in part on the length of the presentation, the purpose
of the presentation, and clip content and relevance. You should not have a presentation
primarily composed of audio/video clips. Select only clips that reinforce the message or
serve as an appropriate segue into your next topic.
When including audio or video in your speech, there are several technical considerations.
It is important that the clip be properly cued to start at exactly where you want it to begin
playing. It distracts from both your audience’s attention and your credibility when you are
fumbling with technology during a speech. It is also important that your file format can be
played on the computer you are using. Since not all computers will play all file formats, be
sure to test playability and audio volume before your presentation. Again, going back to
providing a professional appearance from your first interaction with your audience, you
should iron out the technical details before they enter the room. As with a demonstration,
if your clip isn’t playing properly, move on rather than attempt to correct the issue.
Fumbling with technology is a waste of your audience’s valuable time.
Handouts
There are many schools of thought on the use of handouts during a presentation. The most
common current practice is that the presenters provide a copy of their PowerPoint slides to
the participants before or after the presentation. This is so common that some academic
and professional conferences require
presenters to submit their slides prior to
the event, so copies of the slides can be
made for each attendee. Despite this
prevailing trend, you should avoid using
your slides as handouts because they
serve different purposes. Using your
presentation slides as the handout both
shortchanges your slides and fails as a
handout.
Handouts are best used to supplement

the content of your talk. If you are providing statistical data, your slide may only show the
relevant statistic focusing on the conclusion you want your audience to draw. Your handout,
on the other hand, can contain the full table of data. If you need to show a complex
diagram or chart, a handout will be more legible than trying to cram all that information on a
slide. Since you needto simplify the data to make it understandable on a slide, the handout
can contain the evidence for your message in a way that is legible, detailed, complex, and
shows respect for the audience’s time and intelligence.[5]
You don’t need to include everything in your talk, and you don’t need to pack all your
information into your slides. Write a handout document with as much detail as you want
and keep the slides simple. Presenters often feel the need to display all the data and
information they have so they will appear knowledgeable, informed, and thoroughly
prepared. You can help ease this feeling by creating a handout with all of the detailed data
you wish, which leaves your slides open to focus on your key message.[6]
There are many true statements about complex topics that are too long to fit on a
PowerPoint slide. ~ Edward Tufte
Crafting an appropriate handout will take additional time for the presenter, but doing so
will result in a take-away document that will stand on its own and a slide show that focuses
on effective visual content. Duarte (2008) and Tufte (2003) recommend handouts only for
dense, detailed information. Reynolds[7] expands on this idea, noting that your handout
needs to be complete enough to stand in your place since you won’t be there to present
the information or answer questions.
When to distribute handouts is also heavily debated. So common is the practice of
providing handouts at the beginning of a presentation that it may seem wrong to break the
convention. It is important to understand, however, that if people have paper in front of
them while you are speaking, their attention will be split between the handout, your other
visual aids, and your words. To counter this, you might consider distributing handouts as
they are needed during the presentation and
allowing time for people to review them before
continuing on.[8] This may not be a viable option for
shorter presentations, and the interruption in the
flow of the presentation may be hard to recover
from. Unless having the documents in front of your
audience is absolutely critical to the success of the
presentation, handouts should be distributed at the
end of the presentation.Slideware
Slideware is a generic term for the software used
create and display slide shows such as Microsoft
PowerPoint, Apple iWorks Keynote, Google Drive
Presentation, Zoho Show, and others. Composed of
individual slides, collectively known as the slide deck,
slideware is a de facto standard for presentation
visual aids despite criticisms and complaints about the format. In truth, the problem is not
with the software but in the use of the program. The focus of much of the remainder of this
chapter will be suggestions and best practices for creating effective slide decks that will be
high impact and avoid many of the complaints of slideware detractors. Before this discussion,
there are two distinct slideware presentation styles that should be mentioned.
A picture is a poem without words. ~ Horace
Pecha Kucha
Pecha Kucha is a method of presenting using a slide deck of 20 slides that display for 20
seconds per slide, advance automatically, and generally contain no text.[9] This method
began in 2003 as a way to contain the length of presentations of architects and continues
to grow in popularity, but is still reserved mostly for people in creative industries.[10]
Because of the restrictive format, Pecha Kucha-style presentations help the speaker
practice editing, pacing, connecting with the audience, focusing on the message, and using
images in place of words.[11]
Prezi
While not quite slideware, Prezi is digital presentation software that
breaks away from the standard slide deck presentation. It requires
users to plot out their themes before adding primarily image-
focused content.[12] Instead of flipping through the slide deck, the
presenter zooms in and out of the presentation to visually
demonstrate connections not available in other slideware. The design of the software lends
itself toward more
rapidly changing visuals. This helps to keep the viewer engaged but also lends itself to
over-populating the blank canvas with images.[13]
Prezi’s fast moving images and, at times, unusual movement can make users dizzy or
disoriented. Careful work is needed during planning and practice so that the point of the talk
isn’t the wow factor of the Prezi software, but that your visuals enhance your presentation.
The best way to learn more about this emerging tool is to visit the Prezi website to view
examples.
If opting to use Prezi in a corporate environment, you should strongly consider one of the
paid options for the sole purpose of removing the Prezi logo from the presentation.
1. Duarte, N. (2010). Resonate: Present visual stories that transform audiences. Hoboken, NJ: John Wiley & Sons. ↵
2. Young, K. S., & Travis, H. P. (2008). Oral communication: Skills, choices, and
consequences (2nd ed.). Long Grove, IL: Waveland Press. ↵
3. Duarte, N. (2008). Slide:ology: The art and science of creating great presentations.
Sebastopol, CA : O’Reilly Media. ↵
4. Young, K. S., & Travis, H. P. (2008). Oral communication: Skills, choices, and
consequences (2nd ed.). Long Grove, IL: Waveland Press. ↵
5. Tufte, E. R. (2003). The cognitive style of PowerPoint. Cheshire, CT: Graphics Press.
6. Reynolds, G. (2008). Presentation Zen: Simple ideas on presentation design and
delivery. Berkeley, CA: New Riders. ↵
8. Vasile, A. J. (2004). Speak with confidence: A practical guide (9th ed.). Boston, MA:
Pearson. ↵
10. Lehtonen, M. (2011). Communicating competence through PechaKucha
presentations. Journal of Business Communication, 48(4), 464–481. ↵
11. Beyer, A. (2011). Improving student presentations: Pecha Kucha and just plain
PowerPoint. Teaching of Psychology, 38(2), 122–126. ↵
12. Panag, S. (2010). A Web 2.0 Toolkit for Educators. Youth Media Reporter, 489–91.
13. Yee, K., & Hargis, J. (2010). PREZI: A different way to present. Turkish Online
Journal of Distance Education (TOJDE), 11(4), 9–11. ↵
Visual Aids: Design Principles
Slide and slide show design have a major impact on your
ability to get your message across to your audience.
Numerous books address various design fundamentals and
slide design, but there isn’t always consensus on what is
“best.” What research has shown, though, is that people have
trouble grasping information when it comes at them
simultaneously. “They will either listen to you or read your
slides; they cannot do both.”[1] This leaves you, the presenter,
with a lot of power to direct or scatter your audience’s
attention. This section will serve as an overview of basic
design considerations that even novices can use to improve
their slides.
First and foremost, design with your audience in mind. Your

slide show is not your outline. The show is also not your
handout. As discussed earlier, you can make a significantly more meaningful, content-rich
handout that complements your presentation if you do not try to save time by making a slide
show that serves as both. Keep your slides short, create a separate handout if needed, and
write as many notes for yourself as you need.
All decisions, from the images you use to their placement, should be done with a focus on
your message, your medium, and your audience. Each slide should reinforce or enhance
your message, so make conscious decisions about each element and concept you include[2]
and edit mercilessly. Taken a step further, graphic designer Robin Williams[3] suggests each
element be placed on the slide deliberately in relation to every other element on the slide.
Providing the right amount of information, neither too much nor too little, is one of the
key aspects in effective communication.[4] See
Figure 13.1 as an example of slides with too
little or too much information. The foundation
of this idea is that if the viewers have too
little information, they must struggle to put
the pieces of the presentation together. Most
people, however, include too much
information (e.g., slides full of text,
meaningless images, overly complicated
charts), which taxes the audience’s ability to
process the message. “There is simply a limit
to a person’s ability to process new
information efficiently and effectively.”[5] As a
presenter, reducing the amount of information directed at your audience (words, images,
sounds, etc.) will help them to better remember your message.[6] In this case, less is
actually more.
The first strategy to keeping it simple is to include only one concept or idea per slide. If you
need more than one slide, use it, but don’t cram more than one idea on a slide.
While many have tried to proscribe the number of slides you need based on the length of
your talk, there is no formula that works for every presentation. Use only the number of
slides necessary to communicate your message, and make sure the number of slides
corresponds to the amount of time allotted for your speech. Practice with more and fewer
slides and more and less content on each slide to find the balance between too much
information and too little.
With simplicity in mind, the goal is to have a slide that can be

understood in 3 seconds. Think of it like a billboard you are
passing on the highway.[7] You can achieve this by reducing the
amount of irrelevant information, also known as noise, in your
slide as much as possible. This might include eliminating
background images, using clear icons and images, or creating
simplified graphs. Your approach should be to remove as much
from your slide as possible until it no longer makes any sense
if you remove more.[8]
Slide Layout
It is easy to simply open up your slideware and start typing in
the bullet points that outline your talk. If you do this, you will
likely fall into the traps for which PowerPoint is infamous.
Presentation design experts Reynolds[9] and Duarte[10] both recommend starting with paper
and pen. This will help you break away from the text-based,
bullet-filled slide shows we all dread. Instead, consider how you
can turn your words and concepts into images. Don’t let the
software lead you into making a mediocre slide show.
Regarding slide design, focus on simplicity. Don’t over-crowd

your slide with text and images. Cluttered slides are hard to
understand (see Figure 13.2). Leaving empty space, also
known as white space, gives breathing room to your design.
The white space actually draws attention to your focus point
and makes your slide appear
more elegant
and professional. Using
repetition of color, font,
images, and layout
throughout your presentation
will help tie all of your slides together. This is especially
important if a group is putting visuals together
collaboratively. If you have handouts, they should also
match this formatting in order to convey a more
professional look and tie all your pieces together.[11]
Another general principle is to use contrast to highlight

your message. Contrast should not be subtle. Make type
sizes significantly different. Make contrasting image
placements, such as horizontal and vertical, glaringly
obvious. A general principle to follow: if things are not the
same, then make them very, very different,[12] as in Figure 13.3.
A common layout design is called the rule of thirds. If
you divide the screen using two imaginary lines
horizontally and two vertically, you end up with nine
sections. The most visually interesting and pleasing
portions of the screen will be at the points where the
lines intersect.
Aligning your text and images with these points is

preferred to centering everything on the screen.[13][14]
See Figure 13.4. Feel free to experiment with the right
and left aligned content for contrast and interest.
Sticking with a centered layout means more work
trying to make the slide interesting.[15]
Understanding how people view images (and thus

slides) can help you direct the viewer’s attention to the
main point of your slide. In countries that read text
from left to right and top to bottom, like English-
speaking countries, people tend to also read images
and slides the same way. Starting in the upper left of
the screen, they read in a Z pattern, exiting the page in
the bottom right corner unless their vision is side-
tracked by the objects they are looking at (as in Figure 13.5).
Viewers’ eyes are scanning from focus point to focus point in an image, so you need to
consciously create visual cues to direct them to the relevant information. Cues can be created
subtly by the placement of objects in the slide, by showing movement, or more obviously by
using a simple arrow.[16] Make sure all people and pets are facing into your slide and
preferably at your main point, as in Figure 13.6. If your slide contains a road, path, car, plane,
etc., have them also facing into your slide. When the natural motion or gaze of your images
points away from your slide, your viewers look that way too. Being aware of this and
addressing the natural tendencies of people when viewing images can help you select images
and design slides that keep the viewer engaged in your message.[17]
Backgrounds and Effects

PowerPoint and other slideware has a variety of templates containing backgrounds that are
easy to implement for a consistent slide show. Most of them, however, contain distracting
graphics that are counter to the simplicity you are aiming for in order to produce a clear
message. It is best to use solid colors, if you even need a background at all. For some slide
shows, you can make the slides with full-screen images, thus eliminating the need for a
background color.
Graphic design is the paradise of individuality, eccentricity, heresy, abnormality, hobbies

and humors. ~ George Santayana
Should you choose to use a background color, make sure you are consistent throughout
your presentation. Different colors portray different meanings, but much of this is cultural
and contextual, so there are few hard and fast rules about the meaning of colors. One
universal recommendation is to avoid the color red because it has been shown to reduce
your ability to think clearly. Bright colors, such as yellow, pink, and orange, should also be
avoided as background colors, as they are too distracting. Black, on the other hand, is
generally associated with sophistication and can be a very effective background as long as
there is sufficient contrast with the other elements on your slide.[18]When designing your
presentation, it is tempting to show off
your tech skills with glitzy transitions,
wipes, fades, moving text, sounds, and a
variety of other actions. These are
distracting to your audience and should be
avoided. They draw attention away from
you and your message, instead focusing
the audience’s attention on the screen.
Since people naturally look at what is
moving and expect it to mean something,
meaningless effects, no matter how
subtle, distract your audience, and affect
their ability to grasp the content. Make
sure that all your changes are meaningful
and reinforce your message[19].
Colors
There are complicated and fascinating biological and psychological processes associated
with color and color perception that are beyond the scope of this chapter. Because color
can have such a huge impact on the ability to see and understand your visuals, this section
will explore basic rules and recommendations for working with color.
Color does not add a pleasant quality to design—it reinforces it. ~ Pierre Bonnard
Much of what we perceive in terms of a color is based on what color is

next to it. Be sure to use colors that contrast so they can be easily
distinguished from each other (think yellow and dark blue for high
contrast, not dark blue and purple).High contrast improves visibility,
particularly at a distance. To ensure you have sufficient contrast, you
can view your presentation in greyscale either in the software if
available or by printing out your slides on a black and white
printer.[20] As seen in Figure 13.7, warm colors (reds, oranges, yellows)
appear to come to the foreground when set next to a cool color
(blues, grays, purples) which recede into the background. Tints (pure
color mixed with white, think pink) stand out against a darker
background. Shades (pure color mixed with black, think maroon)
recede into a light background.[21] If you want something to stand
out, these color combination rules can act as a guide.Avoid using red
and green closely together. Red-green color blindness is the
predominate form of color blindness, meaning that the person cannot distinguish between
those two colors (Vorick, 2011). There are other forms of color blindness, and you can easily
check to see if your visuals will be understandable to everyone using an online tool such as
the Coblis Color Blindness Simulator to preview images as a color-blindperson would see it.
Certain red-blue pairings can be difficult to look at for the non- color blind. These colors
appear to vibrate when adjacent to each other and are distracting and sometimes unpleasant
to view.[22] With all these rules in place, selecting a color palette, the group of colors to use
throughout your presentation, can be daunting. Some color pairs, like complementary colors
or analogous colors as in Figure 13.8, are naturally pleasing to the eye and can be easy
options for the color novice. There are also online tools for selecting pleasing color palettes
using standard color pairings including Kuler and Color Scheme Designer. You can also use
websites like Colorbrewer to help identify an appropriate palette of colors that are visually
distinct, appropriate for the colorblind, and that will photocopy well, should you decide to also
include this information in a handout.
I’m a visual thinker, not a language-based thinker. My brain is like Google Images. ~ Temple
Grandin
Fonts
There are thousands of fonts available today. One
might even say there has been a renaissance in font
design with the onset of the digital age. Despite many
beautiful options, it is best to stick to standard fonts
that are considered screen-friendly. These include the
serif fonts Times New Roman, Georgia, and Palatino,
and the sans serif fonts Ariel, Helvetica, Tahoma, and
Veranda.[23] These fonts work well with the limitations
of computer screens and are legible from a distance if
sized appropriately. Other non- standard fonts, while
attractive and eye-catching, may not display properly
on all computers. If the font isn’t installed on the
computer you are presenting from, the default font
will be used which alters the text and design of the
slide.
Readability is a top concern with font use, particularly for those at the back of your
audience, furthest from the screen. After you have selected a font (see previous
paragraph), make sure that the font size is large enough for everyone to read clearly. If you
have the opportunity to use the presentation room before the event, view your slides from
the back of the room. They should be clearly visible. This is not always possible and should
not be done immediately preceding your talk, as you won’t have time to effectively edit
your entire presentation. Presentation guru Duarte[24] describes an ingenious way to test
visibility from your own computer. Measure your monitor diagonally in inches, display your
slides, then step back the same number of feet as you measured on your monitor in inches.
If you have a 17 inch screen, step back 17 feet to see what is legible.
Create your own visual style… let it be unique for yourself and yet identifiable for others.
~ Orson Welles
In addition to font style and size, there are other font “rules” to improve your slides. Don’t
use decorative, script, or visually complex fonts. Never use the Comic Sans font if you want
to retain any credibility with your audience. If you must use more than one font, use one
serif font and one sansserif font. Use the same font(s) and size(s) consistently throughout
your presentation. Don’t use all upper case or all bold. Avoid small caps and all word art,
shadows, outlines, stretching text, and other visual effects. Use italics and underlines only
for their intended purposes, not for design. While there are many rules listed here, they can
be summarized as” keep it as simple as possible.”[25] See Figure 13.9 for examples of poor
font choices.
Text
Nothing is more hotly debated in slide design than the amount of text that should be on a
slide. Godin says “no more than six words on a slide. EVER.”[26] Other common approaches
include the 5×5 rule—5 lines of text, 5 words per line—and similar 6×6 and 7×7 rules.[27]
Even with these recommendations, it is still painfully common to see slides with so much
text on them that they can’t be read by the audience. The type has to be so small to fit all
the words on the slide that no one can read it. Duarte[28] keenly points out that if you have
too many words, you no longer have a visual aid. You have either a paper or a
teleprompter, and she recommends opting for a small number of words.
Once you understand that the words on the screen are competing for your audience’s
attention, it will be easier to edit your slide text down to a minimum. The next time you are
watching a presentation and the slide changes, notice how you aren’t really grasping what
the speaker is saying, and you also aren’t really understanding what you are reading.
Studies have proved this split-attention affects our ability to retain information;[29] so when
presenting, you need to give your audience silent reading time when you display a new
slide. That is: talk, advance to your next slide, wait for them to read the slide, and resume
talking. If you consider how much time your audience is reading rather than listening,
hopefully you will decide to reduce the text on your slide and return the focus back to you,
the speaker, and your message.
There are several ways to reduce the number of words on your page, but don’t do it
haphazardly. Tufte[30] warns against abbreviating your message just to make it fit. He says
this dumbs down your message, which does a disservice to your purpose and insults your
audience’s intelligence. Instead, Duarte[31] and Reynolds[32] recommend turning as many
concepts as possible into images. Studies have shown that people retain more information
when they see images that relate to the words
they are hearing.[33] And when people are
presented information for a very short time,
they remember images better than words.[34]
Tip
An easy way to judge how much time your
audience needs to read your slide silently, is
to read the slide text to yourself in reverse
order.
The ubiquitous use of bulleted lists is also

hotly debated. PowerPoint is practically
designed around the bulleted-list format, even
though is it regularly blamed for dull, tedious presentations with either overly dense or overly
superficial content.[35] Mostly this format is used (incorrectly) as a presenter’s outline. “No
one can do a good presentation with slide after slide of bullet points. No One.”[36] Reserve
bulleted lists for or explaining the order of processes. In all other cases, look for ways to use
images, a short phrase, or even no visual at all. Quotes, on the other hand, are not as
offensive to design when they are short, legible, and infrequently used. They can be a very
powerful way to hammer a point home or to launch into your next topic.[37] See Figure 13.10
for an example. If you do use a quote in your slide show, immediately stop and read it out
loud or allow time for it to be read silently. If the quote is important enough for you to
include it in the talk, the quote deserves the audience’s time to read and think about it.
Alternately, use a photo of the speaker or of the subject with a phrase from the quote you
will be reading them, making the slide enhance the point of the quote.
Images
Images can be powerful and efficient ways to tap into your audience’s emotions. Use
photographs to introduce an abstract idea, to evoke emotion, to present evidence, or to
direct the audience attention, just make sure it is compatible with your message.[38] Photos
aren’t the only images available. You might consider using simplified images like silhouettes,
line art, diagrams, enlargements, or exploded views, but these should be high quality and
relevant. Simplified can be easier to understand, particularly if you are showing something
that has a lot of detail. Simple images also translate better than words to a multicultural
audience.[39] In all cases, choose only images that enhance your spoken words and are
professional-quality. This generally rules out the clip art that comes with slideware, whose
use is a sign of amateurism. Select high-quality images and
don’t be afraid to use your entire slide to display the image.
Boldness with images often adds impact.
When using images, do not enlarge them to the point that
the image becomes blurry, also known as pixelation.
Pixelation, (Figure 13.11) is caused when the resolution of
your image is too low for your output device (e.g. printer,
monitor, projector). When selecting images, look for clear
ones that can be placed in your presentation without
enlarging them. A good rule of thumb is to use images over
1,000 pixels wide for filling an entire slide. If your images
begin to pixelate, either reduce the size of the image or
select a different image.
Never use an image that has a watermark on it, as in
Figure 13.2. A watermark is text or a logo that is placed
in a digital image to prevent people from reusing it. It
is common for companies that sell images to have a
preview available that has a watermark on it. This
allows you, the potential customer, to see the image,
but prevents you from using the image until you
have paid for it. Using a watermarked image in your
presentation is unprofessional. Select another image
without a watermark, take a similar photo yourself, or
pay to get the watermark-free version.
You can create images yourself, use free images, or pay for images from companies like
iStockphoto for your presentations. Purchasing images can get expensive quickly, and
searching for free images is time consuming. Be sure to only use images that you have
permission or rights to use and give proper credit for their use. If you are looking for free
images, try searching the Creative Commons database for images from places like Flickr,
Google, and others. The creators of images with a Creative Commons License allow others to
use their work, but with specific restrictions. What is and isn’t allowed is described in the
license for each image.
Generally, images can be used in educational or non-commercial settings at no cost as long
as you give the photographer credit. Also, images created by the U.S. government and its
agencies are copyright free and can be used at no cost.
One final consideration with using images: having the same image on every page, be it part
of the slide background or your company logo, can be distracting and should be removed or
minimized. As mentioned earlier, the more you can simplify your slide, the easier it will be
for your message to be understood.
Graphs and Charts
If you have numerical data that you want to present, consider using a graph or chart. You are
trying to make a specific point with the data on the slide, so make sure that the point—the
conclusion you want your audience to draw—is clear. This may mean that you reduce the
amount of data you present, even though it is tempting to include all of your data on your
slide.
It is best to minimize the amount of information and focus instead on the simple and clear
conclusion.[40] You can include the complete data set in your handout if you feel it is
necessary.[41] Particularly when it comes to numerical data, identify the meaning in the
numbers and exclude the rest. “Audiences are screaming ‘make it clear,’ not ‘cram
more in.’ You won’t often hear an audience member say, ‘That presentation would have
been so much better if it were longer.”[42] In some cases you can even ditch the graph
altogether and display the one relevant fact that is your conclusion.
Different charts have different purposes, and it is important to select the one that puts your
data in the appropriate context to be clearly understood.[43] Pie charts show how the parts
relate to the whole and are suitable for up to eight segments, as long as they remain
visually distinct.[44] Start your first slice of the pie at 12:00 with your smallest portion and
continue around the circle clockwise as the sections increase in size. Usea line graph to
show trends over time or how data relates or interacts. Bar charts are good for showing
comparisons of size or magnitude[45] and for showing precise comparisons.[46] There are
other types of charts and graphs available, but these are the most common.
When designing charts, one should use easily distinguishable colors with clear labels. Be
consistent with your colors and data groupings.[47] For clarity, avoid using 3-D graphs and
charts, and remove as much of the background noise (lines, shading, etc.) as possible.[48]
All components of your graph, once the clutter is removed, should be distinct from any
background color. Finally, don’t get too complex in any one graph, make sure your
message is as clear as possible, and make sure to visually highlight the conclusion you
want the audience to draw.
3. Williams, R. (2004). The nondesigner’s design book: Design and typographic
principles for the visual novice (2nd ed.). Berkeley, CA: Peachpit Press. ↵
4. Kosslyn, S. M. (2007). Clear and to the point: 8 psychological principles for
compelling PowerPoint presentations. New York, NY: Oxford University Press. ↵
5. Reynolds 2008 ↵
6. Mayer, R. E. (2001). Multimedia learning. Cambridge, UK: Cambridge University
Press. ↵
7. Duarte, N. (2010). Resonate: Present visual stories that transform audiences.
Hoboken, NJ: John Wiley & Sons. ↵
10. Duarte 2010 ↵
12. Williams 2004 ↵
13. Kadavy, D. (2011). Design for hackers: Reverse-engineering beauty. West Sussex,
UK : John Wiley & Sons ↵
15. Williams 2004 ↵
16. Malamed, C. (2009). Visual language for designers: Principles for creating graphics
that people understand. Beverly, MA: Rockport Publishers. ↵
17. Duarte 2008 ↵
18. Kadavy 2011 ↵
19. Duarte 2008; Kosslyn 2007 ↵
20. Bajaj, G. (2007). Cutting edge PowerPoint 2007 for dummies. Hoboken, NJ: Wiley
Publishing. ↵
21. Kadavy 2011 ↵
22. Kosslyn 2007 ↵
23. Kadavy 2011 ↵
24. Duarte 2008 ↵
25. Kadavy 2011; Kosslyn 2007 ↵
27. Weaver, M. (1999). Reach out through technology: Make your point with effective
A/V. Computers in Libraries, 19(4), 62. ↵
28. Duarte 2008
29. Mayer 2001 ↵
30. Tufte, E. R. (2003). The cognitive style of PowerPoint. Cheshire, CT: Graphics Press.
31. Duarte 2008 ↵
33. Mayer 2001 ↵
35. Tufte 2003 ↵
38. Kosslyn 2007 ↵
39. Malamad 2009 ↵
40. Duarte 2008 ↵
42. Duarte 2008 ↵
43. Tufte 2003 ↵
44. Duarte 2008 ↵
45. Kosslyn 2007 ↵
46. Duarte 2008 ↵
47. Kosslyn 2007 ↵
Visual Aids: Implementation

If you have chosen to use visual aids in your
presentation, it is important to give credit
where credit is due. Make sure to mention
the source of your props if you borrowed
them from a person or organization. You
should cite the source of all data and
images used in your presentation. There
are conflicting opinions about whether the
source citations should be on the individual
slides or at the end of the presentation on a
final slide. Including citations throughout the slide deck places the source information
adjacent to the relevant text, but it is often so small as to be unreadable. Placing citations at
the end of your presentation reduces clutter on the slides and allows the citation
information to be larger and more legible. In all cases, refer to your sources when speaking
and be able to provide exact citations for anyone interested in your sources. Citing your
sources provides credibility to your content and shows you are a professional.
Once you have decided on which visual aids to use and have prepared them for your
presentation, you should practice with them repeatedly. Through practice you will be able to
seamlessly incorporate them into your presentation, which will reduce distractions, increase
your credibility, and keep the audience’s attention focused on your message. Practice will also
help determine the time required for your presentation so you can edit before you speak if
necessary. No audience benefits from the speaker looking at the time, admitting how off
schedule they are, or rushing through their remaining slides.
No matter which visual aid(s) you have chosen, they should be displayed only when you
are ready to talk about them. Otherwise, the audience will spend time reading any text or
guessing the meaning of the visual instead of focusing on the presenter’s words.
Once used, visuals should also be removed from sight so as not to continue to distract
the audience.[1]
A picture is the expression of an impression. If the beautiful were not in us, how would
we ever recognize it? ~ Ernst Haas
1. Palmer, E. (2011). Well spoken: Teaching speaking to all students. Portland, ME:
Stenhouse Publishers. ↵
Visual Aids: Visual Aid Tips

Table 13.1: Visual Aid Tips
Select only visual aids that enhance or clarify your message.
Select visual aids that will have the greatest impact on your audience.
Speak to your audience not to your visual aid or the screen.
Reveal your visuals only when they are relevant to your current point, and take them
away when they are no longer being talked about.
Practice with your visual aids and make sure all demonstrations work smoothly.
Design visuals so they can be understood within three seconds.
Keep your visuals as simple as possible while still conveying your message.
When presenting text to your audience, give them time to read before you begin
speaking again.
Be prepared to move on with your presentation should any of the visual aids falter or fail.
No matter how great your visuals are, you need to be prepared to speak without them.
Visual Aids: Conclusion

This chapter addresses both the role and value of using visual aids, including slideware,
objects, audio and video clips, and demonstrations. They should be used only when they
help to clarify or enhance your spoken words or will help your audience remember your
message.
Be sure that any visual aid you use adds to what you are saying. Slides should be brief,
easy to understand, and complement your message. Objects and slides should not be
revealed before you begin talking about them, lest your audience become distracted from
your point. Remember that people cannot read your slides or handouts at the same time
as they are listening to you.
When designing slides make sure they are clear and visible to the entire audience.
Contrasting colors with consideration for common color blindness should be used. Screen-
friendly fonts of sufficient size to be read from the back of the room are extremely
important. Avoid clutter on your slides and leverage the power of white space, aiming
always for simplicity and impact.
Practice your presentation with your visual aids, remembering to allow time for your
audience to read any new text you present. Be prepared to continue in a professional
manner should your visuals falter or fail. The ease with which you implement your visuals
and move past any problems demonstrates your professionalism and bolsters your
credibility.
Effective selection, design, and implementation of visual aids will increase your audience’s
attention and help to vanquish “death by PowerPoint.” It will make you and your message
clearer and more memorable, which will help you to achieve your primary goal: an
audience that understands and connects with your message.
Visual Aids: Review Questions and Activities

REVIEW QUESTIONS
Other than slides, list three types of visual aids that can be used in a presentation and give
an example of each.
1. What are the ways that visual aids can benefit a presentation? Harm a
presentation?
2. Describe the benefits of white space in design.
3. Explain the different purposes and content of handouts as compared to slide shows.
4. List and explain two considerations when using color in your slides.
5. Discuss the pros and cons of having a large amount of text on a slide.
Glossary
Analogous Colors
Colors that are next to each other on the color wheel, such as yellow and orange.
Color Palette
The selection of colors that are used throughout a single project.
Complementary Colors
Colors on opposite sides of the color wheel, such as red and green.
Creative Commons License

A designation by the copyright holder of an image or other work that it can be reused. The
license identifies what specifically is allowed under what conditions and what credit must
be given.
Exploded View
A picture or diagram where an object appears disassembled so the viewer can see the
component parts in proper relationship to each other. They are used to show how things
fit together and how parts interact to make a whole.
Greyscale
An image that has all the color information removed and replaced with appropriate shades
of grey. These images are sometimes referred to as black- and-white.
Line Art
Simplified drawings made only of solid lines without color or shading. They are useful for
showing the basic shape and construction of complicated objects.
Noise
In design, it refers to excess information on a slide or image or a cluttered image.
Pecha Kucha
A presentation format that uses exactly 20 slides, and each slide is only viewed for 20
seconds. This format focuses on timing, brevity, and practice.
Pixelation
The blurry appearance of images which are enlarged on a computer beyond their
resolution. This often occurs when a small image is stretched to cover an entire slide.
Prezi
A newer type presentation software that allows for non- linear presentations and is more
graphically oriented rather than text oriented.
Rule of Thirds
A layout design grid that divides a page into nine equal squares. Placing or aligning content
along the grid lines creates a more powerful image.
Sans Serif Font

A type face whose characters do not have the small lines or flourishes at the end points of
letters. Sans serif fonts include Arial, Helevetica, and Tahoma.
Serif Font
A type face whose characters have small lines or flourishes at the end points of letters. Serif
fonts include Times New Roman, Georgia, and Palatino.
Silhouette
A simplified image of a person or object created from the outline of the image and filled in
with a solid color, usually black.
Slide Deck
A term that refers to all the slides in a slideware presentation. It is a more generic term for
PowerPoint slides.
Slideware
The software used to display digital slide shows. Examples of slideware include Microsoft
PowerPoint, Apple iWork, Keynote, Google Drive Presentation, OpenOffice Impress.
Watermark
A noticeable image or graphic in an image that is placed there primarily to prevent reuse of
that image by identifying the owner of the copyright. Often found on online images, it is
designed to let you preview the image before you purchase it, at which time, the
watermark is removed.
White Space
Empty space in your design that helps direct the viewers’ attention to the parts of the slide
that really matter. Use of white space can help reduce clutter on your slide.
Z Pattern
The natural tendency of people from English-speaking countries, among others, to view
images in the same way that they read text, that is, left to right, top to bottom. This results
in the eye tracking along a Z-shaped path through the image.
Visual Aids: References

Bajaj, G. (2007). Cutting edge PowerPoint 2007 for dummies. Hoboken, NJ: Wiley Publishing.
Beyer, A. (2011). Improving student presentations: Pecha Kucha and just plain PowerPoint. Teaching of Psychology, 38(2),
122-126.
Detz, J. (2000). It’s not what you say, it’s how you say it. New York, NY: St. Martin’s Griffen.
Duarte, N. (2008). Slide:ology: The art and science of creating great presentations. Sebastopol, CA : O’Reilly Media.
Duarte, N. (2010). Resonate: Present visual stories that transform audiences. Hoboken, NJ: John Wiley & Sons.
Gries, L. E., & Brooke, C. (2010). An inconvenient tool: Rethinking the role of slideware in the writing classroom. Composition
Studies, 38(1), 11-28.
Kadavy, D. (2011). Design for hackers: Reverse-engineering beauty. West Sussex, UK : John Wiley & Sons Kosslyn, S. M.
(2007). Clear and to the point: 8 psychological principles for compelling PowerPoint
presentations. New York, NY: Oxford University Press.
Lehtonen, M. (2011). Communicating competence through PechaKucha presentations. Journal of Business Communication,
48(4), 464-481.
Malamed, C. (2009). Visual language for designers: Principles for creating graphics that people understand.
Beverly, MA: Rockport Publishers.
Mayer, R. E. (2001). Multimedia learning. Cambridge, UK: Cambridge University Press.
Palmer, E. (2011). Well spoken: Teaching speaking to all students. Portland, ME: Stenhouse Publishers. Panag, S.
(2010). A Web 2.0 Toolkit for Educators. Youth Media Reporter, 489-91.
Reynolds, G. (2008). Presentation Zen: Simple ideas on presentation design and delivery. Berkeley, CA: New Riders.
Tufte, E. R. (2003). The cognitive style of PowerPoint. Cheshire, CT: Graphics Press.
Tufte, E. R. (1997). Visual and statistical thinking: Displays of evidence for making decisions. Cheshire, CT: Graphics Press.
Vasile, A. J. (2004). Speak with confidence: A practical guide (9th ed.). Boston, MA: Pearson.
Vorvick, L. J. (2011). Color blindness. In MedlinePlus Medical Encyclopedia. Retrieved from
http://www.nlm.nih.gov/medlinepl us/ency/article/001002.htm
Weaver, M. (1999). Reach out through technology: Make your point with effective A/V. Computers in Libraries,
19(4), 62.
Williams, R. (2004). The non-designer’s design book: Design and typographic principles for the visual novice
(2nd ed.). Berkeley, CA: Peachpit Press.
Yee, K., & Hargis, J. (2010). PREZI: A different way to present. Turkish Online Journal of Distance Education
(TOJDE), 11(4), 9-11.
Young, K. S., & Travis, H. P. (2008). Oral communication: Skills, choices, and consequences (2nd ed.). Long Grove,
IL: Waveland Press.
Photo credits
p. 1 Magic Tap http://upload.wikimedia.org/wikipedia/commons/4/4b/Grifo_m%C3%A 1gico.JPG By emijrp
p. 2 Cheeseburger Cake http://commons.wikimedia.org/wiki/File:CakeBurgerSupreme.JPG by Michael Prudhomme
p. 5 Steve Jobs Presentation http://commons.wikimedia.org/wiki/File:Steve_Jobs_Presentation_2.jpg By Ken.gz
p. 5 Handouts http://commons.wikimedia.org/wiki/File:US_Navy_070808-N-9421C-
143_Lt._Lydia_Battey_distributes_handouts_explaining_the_symptoms_of_tuberculosis_to_loc
al_residents_at_Bunabun_Health_Center_in_M adang,_Papua_New_Guinea.jpg
By U.S. Navy photo by Mass Communication Specialist 2nd Class Kerryl Cacho
p. 6 Dahlia http://commons.wikimedia.org/wiki/File:Dalia.jpg By Wirtual24 p. 6 – 12 Figures 13.1
– 13.14
Slide Graphics by Sheila Kasperek and Tom Oswald
p. 7 Beach leaping (In Figure 13.4)
: http://www.flickr.com/photos/foxtongue/4466028696/ By Foxtongue
P. 11 Roosevelt and Muir on Glacier Point (In Figure 13.10) http://memory.loc.gov/cgi-
bin/query/D?consrvbib:4:./temp/~ammem_BRht::By Library of Congress
p. 13 Planets http://commons.wikimedia.org/wiki/File:NASA_Astronomy_Picture_of_the_Day_2008_May_18
_-_clip_01.jpg By Dana Berry
Chapter 10: Supporting Your Ideas
By Sarah Stone Watt, Ph.D. Pepperdine
University, Malibu, CA
LEARNING OBJECTIVES
 Combine multiple forms of evidence to support your ideas.
 Differentiate between the three types of testimony, and know when to use each one.
 Navigate the library holdings and distinguish between the types of information found in
each section.
 Evaluate source credibility and appropriateness for your speech.
 Explain plagiarism and implement strategies to avoid it.
 Apply chapter concepts in review questions and activities.
Chapter Outline
● Introduction
● Personal and Professional Knowledge
 Personal Testimony
 Interviews
● Library Resources
 Books
 Periodicals
 Full Text Databases
● Internet Resources
 Search Engines
 Defining Search Terms
 Websites
 Government Documents
● Evaluating Information
● Citing Sources and Avoiding Plagiarism
 Style Sheets
 Plagiarism
● Conclusion
● Module Activities
● Glossary
● References
Supporting Your Ideas: Introduction I take what I see work. I’m a strict believer in the
scientific principle of believing nothing, only taking the best evidence available at the
present time, interpreting it as best you an, and leaving your mind open to the fact that new
evidence will appear tomorrow. ~ Adam Osborne
In 2010 celebrity chef Jamie Oliver won the Technology Entertainment Design (TED) Prize for
his “One Wish to Change the World.” In addition to a monetary award, he was given 18
minutes at the prestigious TED Conference in Long Beach, CA to discuss his wish: “Teach every
child about food.”[1] This chef from Essex, England, had only a short window of time to
convince an American audience to change their most basic eating habits. To get them to listen
he had to catch their attention and demonstrate his credibility. He managed to do both using
compelling research. He began by saying, “Sadly, in the next 18 minutes . . . four Americans
that are alive will be dead from the food that they eat.”[2] He magnified the
problem with a chart showing that many more Americans die from diet related diseases each
year than die from other diseases, or even from accidents and murder. Along with the
statistics, he offered testimony from people living in the “most unhealthy state in America.”[3]
By weaving together multiple forms of research over the course of his brief talk, Oliver crafted
a compelling case for a massive shift in the way that Americans teach their children about
food.
Like Oliver, in order to give an effective speech, you will need to offer support for the ideas
you present. Finding support necessitates research. Librarians have found that professors
and students tend to have very different ideas
regarding what it means to conduct research.[4]
Professors, who regularly conduct scholarly research
as part of their occupation, tend to envision a process
filled with late nights in the stacks of a library.[5]
Students, who regularly conduct research on where to
eat or what to do as part of their weekend activities,
tend to envision a less formal process that involves
consulting the most popular web search results. The
reality is that in order to properly support your ideas
and craft a compelling speech, you will need a little of
each approach, possibly combined with investigative
tools with which you may be less-familiar. The wide
variety of resources available for conducting research
can be overwhelming. However, if you have a clear
topic, recognize the purpose of your speech, and understand the audience you will be
speaking to, you can limit the number of sources you will need to consult by focusing on the
most relevant information.
Once you know the topic of the speech, you can
create the specific purpose statement. This is a one
sentence summary of the goal of your speech, that
may begin with the phrase, “At the end of my
speech, the audience will be able to…” This
statement guides your research as you piece
together the supporting evidence to fill out the
remainder of your speech. As you work through the
types of support in this chapter, continually ask
yourself, “Does this evidence support the goal of my speech?” If the source offers
information that contradicts your specific purpose statement, hold on to it so that you can
address the contradiction with evidence for your own idea. If it does appear to support your
specific purpose statement, the next question you will ask is “Is this evidence appropriate for
my audience?” Different types of appeals and evidence are better for different audiences.
The best speeches will combine multiple forms of evidence to make the most convincing
case possible. This chapter will help you research your speech by combining personal and
professional knowledge, library resources, and Internet searches. It will help you to evaluate
the sources you find and cite them to avoid plagiarism.
1. Oliver, J. (2010, February). Jamie Oliver’s TED Prize wish: Teach every child about food. TED Ideas Worth Spreading.
Speech retrieved from:
http://www.ted.com/talks/jamie_oliver ↵
2. Oliver 2010 ↵
3. Oliver 2010 ↵
4. Sjoberg, L.M. & Ahlfeldt, S.L. (2010). Bridging the gap: Integrating information
literacy into communication courses. Communication Teacher, 24(3), pp. 131–135.
5. Leckie, G.J. (1996). Desperately seeking citations: Uncovering faculty assumptions
about the undergraduate research process. The Journal of Academic Librarianship, 22(3), p. 201–208. ↵
Supporting Your Ideas: Personal and Professional Knowledge

Do you know the difference between education and experience? Education is when you read
the fine print; experience is what you get when you don’t. ~ Pete Seeger
Professional public speakers are generally called upon to address a topic on which they are
considered an expert. You may not feel like an expert in the area of your speech at this time,
but you should consider whether you have any preexisting knowledge of the topic that
might assist in crafting your speech. Do not be afraid to draw on your own experience to
enhance the message.
Personal Testimony
Walter Fisher argues that humans are natural storytellers. Through stories people make
sense of their experiences, and they invite others to understand their lived reality as part of
a community.[1] One compelling story that you can offer is your personal testimony.
Although you are not a recognized authority on the topic, you can invite the audience to
understand your firsthand experience. Offering your testimony within a speech provides an
example of your point, and it enhances your credibility by demonstrating that you have
experience regarding the topic. Additionally, personal testimony can enhance your speech
by conveying your insight and emotion regarding the topic, making your speech more
memorable.[2][3] For example, if you are giving a speech on the importance of hunting to the
local culture, you might explain how the last buck you shot fed your family for an entire
season.
Since personal testimony refers to your experience, it is easy to assume that you can offer
it with little preparation. However, psychologists have found that as people tell their
stories they relive the experience.[4] As you relive the experience, your tendency will be to
enrich the story with detail and emotion, which is part of what makes it memorable, but
this practice may also make the story too long and distract from your point. If you plan to
use personal testimony in your speech, practice the story to make sure that it makes the
appropriate point in the time you have.
If you do not have personal experience with the topic, you may seek out other forms of lay
testimony to support your point. Lay testimony is any testimony based on witnesses’
opinions or perceptions in a given case.[5] For example, if you are giving a speech about
Occupy Wall Street, but you have not experienced one of their protests, you may choose
to include statements from a protestor or someone who identifies with the goals of the
movement.
Interviews
Lay testimony can offer insight into the past and into areas where individual sentiments are
relevant, but if you are called upon to make predictions regarding the future or speak to an
issue where you have little relevant experience, expert testimony may provide more
convincing support.[6] Expert testimony
comes from a recognized authority who has
conducted extensive research on an issue.
Experts regularly publish their research
findings in books and journals, which we will
discuss later in this chapter, but you may
need more information from the expert in
order to substantiate your point. For
example, if you were giving a speech about
how to prepare for a natural disaster, you
might interview someone from the Red
Cross. They could tell you what supplies might be necessary for the specific types of disasters
that are likely in your region. Interviews give people the chance to expand on their published
research and offer their informed perspective on the specific point you are trying to make.
My basic approach to interviewing is to ask the basic questions that might even sound
naive, or not intellectual. Sometimes when you ask the simple questions like “Who are
you?” or “What do you do?” you learn the most. ~ Brian Lamb
If you are seeking an interview with an expert, it is best to arrange a time and place that
works for them. Begin the process with a respectful phone call or email explaining who you
are and why you are contacting them. Be forthcoming regarding the information you are
seeking and the timeline in which you are working. Also be flexible about the format for
your interview. If you can meet in person, that is often ideal because it gives you the chance
to get to know the person and to ask follow up questions if necessary. A good alternative to
an in person interview is a video call using a service such as Skype. These services are often
free to both callers and allow you to see and hear the person that you are interviewing. If
neither of these options will work, a phone call or email will do. Keep in mind that while an
email may seem convenient to you, it will likely require much more time from the expert as
they have to type every answer, and they may not be as forthcoming with information in
that format.
Before the interview, write down your questions. When you talk to someone, it is easy to
get caught up in what they are saying and forget to focus on the information you need.
Once you begin the interview work to establish rapport with the person you are
interviewing. You can foster rapport by demonstrating that you respect their viewpoint, by
taking turns in your interactions, by allowing them to finish their thought without
interrupting, and by giving them the freedom to use their preferred forms of expression.[7]
As you ask each question, take note of their response and ask for clarification or to follow
up on information you did not anticipate. If you plan to record the interview, ask for
permission in advance. Even if you are given permission to record, take paper and a writing
utensil along to make back-up notes in case your recording device fails. When the interview
is complete, thank the person and check to see whether they would welcome further
contact to follow up if necessary.
After the interview, review your notes for insight that substantiates your specific purpose
statement. Look for quotes that bring together the person’s expertise with their reflections
on the topic you are addressing. It is likely that you will gain more knowledge from the
interview than you can possibly include in a short speech. Work to synthesize the main
points from the interview into a coherent statement supporting your topic. Remember to
be careful about properly quoting exact phrases that the person used. Even if you
paraphrase, properly cite the interview and credit the expert for all of the ideas they
shared with you.
1. Fisher, W. R. (1984). Narration as a human communication paradigm: The case of
public moral argument. Communication Monographs, 51, pp.1–22. ↵
2. Beebe, S.A. & Beebe, S.J. (2003). Public speaking: An audience centered approach.
Boston, MA: Allyn and Bacon. ↵
3. Parse, R. R. (2008). Truth for the moment: Personal testimony as evidence.
Nursing Science Quarterly, 21(1), pp. 45–48. ↵
4. Gladding, S.T. & Drake Wallace, M.J. (2010). The potency and power of counseling
stories. Journal of Creativity in Mental Health, 5, pp. 15–24. ↵
5. Federal Rules of Evidence. (2012). Federal Evidence Review. Retrieved from:
http://federalevidence.com/rulesof-evidence#Rule701. ↵
6. Beebe & Beebe 2003 ↵
7. Lindolf, T.R. & Taylor, B.C. (2002). Qualitative communication research methods
(3rd ed.). Thousand Oaks, CA: Sage Publications Inc. ↵
Supporting Your Ideas: Library Resources
The most well established way of finding research to support your ideas is to use the library.
However, many students see the “library and its resources as imposing and intimidating, and
are anxious about how they will manage in such an environment.”[1] Don’t let any twinge of
anxiety keep you from exploring all that the library has to
offer!
When conducting research, one of your best resources is the

librarian. It is their job to know all about the resources
available to you, and to help you succeed in locating the
material that is most relevant to your assignment.
Additionally, many libraries have librarians who specialize in
particular areas of research and they will be able to help you
find the best resources for your specific speech topic. Ideally,
you should seek some information on your topic alone before
asking for their assistance. Doing some initial research
independently demonstrates to the librarian that you have
taken ownership of the assignment and recognize that the
research is ultimately your responsibility, not theirs. They will
be better equipped to help you find new information if they
know where you have already looked and what you have
found. Most libraries contain at least three primary resources for information: books,
periodicals, and full text databases.
Books
Books are an excellent place to gain general knowledge.
They contain comprehensive investigations of a subject in
which authors can convey substantial amounts of
information because they are not constrained by a strict
page count. Some books are written by a single author
while other books bring several scholars together in an
edited collection. In both cases, you are likely to get a rich
investigation of a single topic. For example, if you were
giving a speech about stereotypes of black women in
America, you might check out Melissa Harris-Perry’s 2011
book Sister Citizen, because she brings together literature,
theory, and political science, to offer a detailed discussion
of the development of four prominent stereotypes. In the
book she has enough space to offer compelling images,
narratives, and social scientific evidence for the impact
those stereotypes have on contemporary society.
A library is not a luxury, but one of the necessities of life. ~ Henry Ward Beecher
Most libraries make finding books easy by indexing them in an online catalog. You should
be able to go to the library’s website and simply search for your topic. The index will
provide the titles, authors, and other publication information for each book. It will also
provide a call number. The call number is like an address for the book that indicates where
it can be found on the stacks in the library. Before going to the stacks, take note of the title,
author, and call number. The call number is the most important element, and the title and
author will serve as backup for your search if you find that the books are out of order. If
you find a book that is helpful, be sure to check the shelf nearby to see if there are other
promising titles on that topic. If you cannot find the book that you are looking for, consider
asking the librarian to help you borrow it from another library using a process called
interlibrary loan.
The length of a book can make it seem overwhelming to someone researching a brief speech.
In order to streamline your research, determine what you are looking for in advance. Are you
seeking general background knowledge or support for a specific idea? Use the table of
contents, headings, and index to guide you to the portion of the book that is likely to have
what you are looking for. You do not need to read, or even skim, the entirety of every book. It
is appropriate to skim for key words and phrases that pertain to your topic. Just be sure that
once you find what you are looking for, you read enough of the section around it to
understand the context of the statement and ensure that the book is making the point you
think it is. Take note of the point that the book is making. Careful notes will help you
remember the information that you gained from each source when you get home.
In addition to the traditional stacks of books present in your library, you will also find a
reference section. This section contains books that do not delve deep into any subject, but
provide basic summary knowledge on a variety of topics. The reference section contains
books like dictionaries, which help define unfamiliar terms; encyclopedias, which provide
overviews of various subjects; abstracts, which summarize books and articles; and
biographical references, which describe people and their accomplishments. Since these
resources do not require extensive time to process, and they are likely to be used briefly but
regularly by many visitors, the library generally will not allow you to check out reference
material. Take great care in drafting notes
on the information that you find, and
writing down the page numbers and
authors according to the style preferred in
your field of study. For more information
on what you will need to record see the
“style guides” section of this chapter.
Periodicals
Books are comprehensive, but they can
take years to get published. This means
that the material in books is often at least a
year old by the time of its publication date. If your speech depends on more recent
information, you should turn to periodicals. Periodicals include magazines, newspapers,
journals, and other publications printed at predictable intervals. These publications may
appear weekly, monthly, or quarterly to update the research in a given field. Each periodical
will offer a variety of articles related to a specific subject area.
When researching, it is important to understand the difference between general interest

periodicals and scholarly research journals. General interest periodicals include magazines
and newspapers which provide a wide array of knowledge and keep readers up to date on
the news within a larger cultural context. These publications are targeted toward the
general public and they often use pictures and advertising to attract attention. Examples of
respected general interest publications include The Atlantic, Women’s Health, The New York
Times, and National Geographic.[2] These publications are intended for profit. The
information in them is edited to make sure it will appeal to the audience, is well written, and
consistent with the commercial goals of the publication. General interest periodicals are
good for context and current events information. If you are giving a speech about the
importance of military intervention in Syria, you could use a general interest periodical like
the New York Times to discover the most recent information on the conflict.
A newspaper is a circulating library with high blood pressure. ~ Arthur Baer
If you are looking for more rigorous research, such as an international relations expert
detailing what forms of aid are best for nations experiencing uprisings, you will need a
scholarly research journal. A scholarly research journal is not for profit. It is designed to
publicize the best research in a particular area. These publications are targeted toward
scholars who specialize in a given subject or type of research. Examples of respected
scholarly journals include Journal of the American Medical Association, Harvard Law Review,
and Quarterly Journal of Speech. These journals engage in a process of peer review in which
scholars send their articles to the editor and the editor has other experts in the field examine
the article to determine the quality of its research, writing, and fit with the scholarly goal of
the publication.
Full-Text Databases
Rather than searching for a print copy of the latest periodical,
many people now find articles on the computer using
specialized electronic databases that contain the full text of
periodicals. Most school libraries subscribe to a variety of
databases which compile articles from journals within a
particular specialization, industry, or field. Libraries tend to
organize links to these databases on their website in two
ways: (1) by the area of specialization, or (2) by the name of
the database. You can use the list of specializations to identify
databases that will pertain to your topic. For example, if you
are interested in research on The Simpsons, you might go to
your library’s subject list,
click on “Communication,” and choose a database such as
Communication and Mass Media Complete. Some topics will
be found in databases with less obvious titles.
For example, the abstractly named Lexis-Nexis database provides access to newspaper
articles, legal research, and government documents. If your initial search of databases in the
list of specializations is not fruitful, ask your professor or librarian for recommendations
concerning the most appropriate database for your topic.
Full-text databases allow you access to the citations, abstracts, and articles in the journals
they index. However, they sometimes limit access to the full text of articles that were
published within a certain date range. If you find a title that looks promising, but is not
available in the database you are searching, try the search in another database.
Databases often give you the opportunity to search for articles matching your desired time
period, author, publication, or key words. Some databases, such as EBSCO, allow you to
specify whether you are looking for general interest or scholarly publications.
Table 7.1: Follow the Citation Trail
If you are having trouble locating information on your topic, all you need is one
relevant scholarly source and then you can follow the clues to locate more
information by searching backward and forward.
← →
To search backward, skim the To search forward, use Google Scholar’s

source’s bibliography for earlier “cited by” function to find more recent
publications on your topic. publications on your topic.
1. Leckie, G.J. (1996). Desperately seeking citations: Uncovering faculty assumptions about the undergraduate research
process. The Journal of Academic Librarianship,
22(3), p. 201–208. ↵
2. American Society of Magazine Editors. (2011). 2011 National Magazine Awards,
Winners, and Finalists. Retrieved from:
http://www.magazine.org/asme/magazine_awards/nma_winners/ ↵
Supporting Your Ideas: Internet Resources

We want Google to be the third half of your brain. ~ Sergey Brin
Search Engines
A search engine can be your most important resource when attempting to locate
information on the Internet. Search engines allow you to type in the topic you are
interested in and narrow the possible results. Some of the most popular search engines
include Google, bing, Yahoo!, and Ask.[1] These sites provide a box for you to type a topic,
phrase, or question, and they use software to scan their index of existing Internet content
to find the sites most relevant to your search.
Each search engine uses different algorithms and techniques to locate and rank information,
which may mean that the same search will yield different results depending on the search
engine. Based on the algorithms it is using, the search engine will sort the results with those
it determines to be most relevant appearing first. Since each site is different, you should use
the one that seems most intuitive to you. However, since their ranking systems will also be
different, you cannot assume that the first few sites listed in your chosen search engine are
the most relevant. Always scan the first few pages of search results to find the best resource
for your topic. Skimming the content of the pages returned in your search will also give you
an idea of whether you have chosen the most appropriate search terms. If your search has
returned results that are not relevant to your speech, you may need to adjust your search
terms and try a new search.
Pay close attention to the first few sites listed in search results. Some databases allow
“sponsored links” to appear before the rest of the results. If you are giving a speech about
the dangers of rental cars, and you search rental car in Google, links to companies like
Hotwire.com, Orbitz.com, or National Rental Car are likely to appear first in your results.
These sites may or may not be relevant to your search, but they have also paid for the top
spot on the list and therefore may not be the most relevant. When search engines display
sponsored sites first, they typically distinguish these from the others by outlining or
highlighting them in a different color. For example, while Google lists advertisements
related to your search on the right-hand side of the screen, they sometimes also put a
limited number of sponsored links at the top of your search results list. The only distinction
between these sponsored links and the rest of the list is a subtly shaded box with a small
label in the upper right indicating they are “Ads” (see Figure 7.1).
Defining Search Terms

In the early stages of research it may be
helpful to simply search by topic. For
example, if you are interested in giving a
speech about revolutions in the Middle East,
you might type that topic into the database
and scan the sites that come up. As you are
scanning, watch for other useful terms that
arise in relation to the topic and jot them
down for possible use in later searches. Since
people may write about the topic in different
terms than you tend to think about it, paying
close attention to their language will help you
refine your search. Another way to approach this is to consider synonyms for your search
terms before you even begin. Once you have a concrete topic and have begun to outline the
arguments you want to make, you are likely to need more specific terms to find what you are
looking for. In order to help with the search, you may use Boolean operators, words and
symbols that illustrate the relationship between your search terms and help the search engine
expand or limit your results (see Table 7.2 on the next page for examples). Although search
engines regularly adjust their Boolean rules to avoid people rigging the site to show their own
pages first, a few basic terms tend to be used by most search engines.[2]
Table 7.2: Boolean Operators
The word “OR” is one way to expand your search by looking for a variety of
terms that may help you support your topic. For example, in a speech
OR about higher education, you might be interested in sources discussing
either colleges or universities. In this case using the term “OR” helps
expand your search to include both terms, even when they appear
separately.
Using the word “AND” or the “+” symbol between terms limits your search
by indicating to the search engine that you are interested in the
AND relationship between the terms and want to see pages which offer both
/+ terms together. If you are giving a speech about Hillary Rodham Clinton’s
work in the Senate, you might search Hilary Rodham Clinton AND Senate.
This search would help you find information pertaining to her senate career
rather than sites that focus on her as First Lady or Secretary of State.
Using the word “NOT” or the “-” symbol can also limit your search by
NOT indicating that you are not interested in a term that may often appear with
/- your desired term. For example, if you are interested in hyenas, but want
to limit out sites focused on their interactions with lions, you might search
hyena -lion to eliminate all of the lion pages from your search.
Quotation marks around a group of words limit the search by indicating

you are looking for a specific phrase. For example, if you are looking for
“” evidence that human behavior contributes to global warming, you might
search “humans contribute to global warming,” which would limit the
search far beyond the simple human + global warming by specifying the
point you seek to make.
When you have a well-defined area of research, it is best to start as specific as possible
and then broaden your search as needed. If there is something on exactly what you want
to say, you don’t want to miss it wading through a sea of articles on your general topic
area. To make the best use of your search engine take some time to read the help section
on the site and learn how their Boolean operators work. The help section will offer
additional tips to assist you in navigating the nuances of that site and executing the best
possible search.
Google
You may be at least somewhat familiar with Google, the name that has become
synonymous with “internet search,” and called “the most used and most popular search
engine.”[3] You may already be adept at searching Google for a wide variety of
information, but you may be less familiar with some of its specialized search engines.
Three of these search engines can be particularly helpful to someone seeking to support
their ideas in a speech: Google Scholar, Google Books, and Google Images.
Research is formalized curiosity. It is poking and prying with a purpose. ~ Zora Neale Hurston
Google Scholar
The search engines listed earlier in this chapter will help you explore a diversity of sites to
find the information you are looking for. However, certain topics and certain types of
speeches call for more rigorous research. This research is typically best found in the library,
but Google has an added feature that makes finding scholarly sources easier. On Google
Scholar you can find research that has been published in scholarly journal articles, books,
theses, conference proceedings, and court opinions.
Google Scholar
is not only
helpful for
focusing on
academic research; it has a host of features that will help to refine your search to the most
helpful articles. You can search generally in Google Scholar and find citations of useful
articles that will help support your ideas, but you may not always find the full text of the
article. You can ask Google Scholar to help you find the full text articles available in your
library’s databases by telling it which library you want to search. To do this, click the
“scholar preferences” link next to the search button on scholar.google.com. Then scroll
down to the section titled “library links,” and type the name of your school or library, then
click “find library.” When the search is complete, check the box next to the name of your
library so that Google knows to include it in the search. Once you have included your library,
the search results you get will have links that lead you to the articles available in your
library’s databases (see Figure 7.2). Clicking the links will lead you to your library databases
and prompt you to log into the system as you would if you were searching on the library site
itself.
Even when you are linked to your library’s databases, there may be articles in your search
results that you do not have electronic access to. In that case, search your library catalog for
the title of the journal in which your desired article appears to see if they carry the journal in
hard copy form. If you still cannot find it, copy the citation information and use your
interlibrary loan system to request a copy of the article from another library.
I find I use the Internet more and more. It’s just an invaluable tool. I do most of my research
on the Net now… ~ Nora Roberts
In addition to enhancing your database searches, Google Scholar can also help you broaden
your search in two strategic ways. First, underneath the citation for each search result, you
will see a link to “related articles.” If you found a particular article helpful, clicking “related
articles” is one way to help you find resources that are similar. Second, as you know,
researchers often look through the bibliography of a helpful source to find the articles that
author used. However, when you are dealing with an older article, searching backwards in
the bibliography may lead you to more outdated research. To search for more recent
research, look again under the search result for the link called “cited by.” Clicking the “cited
by” link will give you all of the articles that have been published since, and have referred to,
the article that you found. For example, if you are giving a speech on male body image you
might find Paul Rozin and April Fallon’s 1988 article in the Journal of Abnormal Psychology
comparing opposite sex perceptions of weight helpful. However, it would be good to have
more recent research. Clicking the “related articles” and “cited by” links would lead you to
similar research published within the past few years.
Google Books
Just as Google Scholar can be used to enhance your research in scholarly periodicals, Google
Books can be used to make your search for, and within, books more efficient. Some library
catalogs offer you the ability to search for all books on a topic, whether that library has the
book or not. Other libraries confine you to searching their holdings. One way to enhance your
research is to search for books on Google
Books and then use your library site to see if
they currently have the book, or if you will
need to order it through interlibrary loan.
The other way that you can use Google
Books is to make your skimming more
effective. Earlier in this chapter you learned
that you should strategically skim books for
the information that you need. You can do
that with Google Books by looking up the
book, and then using the search bar on the
left side of the screen (see Figure 7.3) to
search for key words within the book. This
search engine can help you identify the pages
in a book where your terms appear and, with
many books, give you a sample of that page
to allow you to see whether the terms
appear in the context you are searching for.
Keep in mind that Google Books is a search engine; it is not a replacement for checking out the
book in the library or buying your own copy. Google Books does not print books in their
entirety, and often will omit pages surrounding a search result, so relying on the site to allow
you to read enough of the book to make your argument is risky at best. Instead, use this site
to help you determine which books to obtain, and which parts of those books will be most
relevant to your research.
Google Images
Google Images may be useful as you seek visual aids to illustrate your point. You can search
Google Images for photographs, charts, illustrations, clip art and more. For example, if you
are giving a speech on the Nineteenth Amendment, you could add interest by offering a
picture of the Silent Sentinel’s picketing the White House.
Alternatively, if you wanted to
demonstrate the statistical probability
of electing a woman to Congress, you
could use Google Images to locate a
chart displaying that information.
might link to explicit content.
Since search engines match the terms you
put in, it is possible that your topic could
yield images containing adult content. To
prevent receiving adult content, you can
use the “safe search” settings (located in
the option wheel in the far upper right hand corner of the menu bar) to limit your exposure
to explicit images. The setting has three options:
1. Strict filtering: filters sexually explicit video and images from Google Search result
pages, as well as results that
2. Moderate filtering: excludes sexually explicit video and images from Google Search result
pages, but does not filter results that might
link to explicit content. This is the default
SafeSearch setting.
3. No filtering: as you’ve probably figured out,
turns off SafeSearch filtering completely.[4]
Remember that, as with other outside
sources, you will need to offer proper
source citations for every image that you
use. Additionally, if you plan to post your
speech to the internet or publish it more
widely than your class, consider using only
images that appear in the public domain so that you do not risk infringing on an artist’s
copyright privileges.
It is not ignorance but knowledge which is the mother of wonder. ~ Joseph Wood Krutch
Websites
When you use a more general search engine, such as Google or bing, you are looking for
websites. Websites may be maintained by individuals, organizations, companies, or
governments. These sites generally consist of a homepage, that gives an overview of the site
and its purpose. From the homepage there are links to various types of information on the
original site and elsewhere on the
Internet. These sets of links arrange information “in an unconstrained web- like way,”[5]
which opens up the possibility of making new connections between ideas and research. It
also opens up the possibility of getting lost among all of the available sources. To keep your
research on track, be sure to continue asking yourself if the sources you have found support
your specific purpose statement.
Most websites are created to promote the interests of their owner, so it is very important
that you check to see whose website you are looking at. Generally the author or owner of
the site is named near the top of the homepage, or in the copyright notice at the bottom.
Knowing who the site belongs to will help you determine the quality of the information it
offers. If you find the site through a search engine and are not directed to its homepage,
look for a link called “home” or “about” to navigate to the page containing more
information about the site itself. In addition to knowing the owner, it is important to look
for the author of the material you are using. For example, an article on a reputable news
site like CNN.com may come from a respected journalist, or it may be the opinion of a
blogger whose post is not necessarily vetted by the company itself. Use the section of the
chapter on evaluating information to determine whether the site you have found is a
credible source.
When you find websites that are both useful and credible, be sure to bookmark them in
your Web browser so that you can refer to them again later. Your browser may call these
bookmarks “favorites” instead. To bookmark a site, you can click on the bookmarking link
in your browser or, if your browser uses tabs, you can drag the tab into a toolbar near the
top of the window. If you are struggling with the bookmarking process, try the command
CTRL+D on your keyboard or consult the help link for your Web browser.
Don’t leave inferences to be drawn when evidence can be presented. ~ Richard Wright
Government Documents
Governments regularly publish large quantities of information regarding their citizens, such
as census data, health reports, and crime statistics. They also compile transcripts of
legislative proceedings, hearings, and speeches. Most college and university libraries
maintain substantial collections of government documents. Additionally, these documents
are increasingly available online. Government documents can be helpful for finding up-to-
date statistics on an issue that affects the larger population. They can also be helpful in
identifying strong viewpoints concerning government policies. For example, looking at the
Congressional testimony regarding nuclear safety after an earthquake destroyed the
Fukushima nuclear power plant in Japan in 2011 could help you make a compelling case for
safety upgrades at U.S. nuclear power facilities.
Now, whenever you read any historical document, you always evaluate it in light of the
historical context. ~ Josh McDowell
One of the most helpful resources for searching government documents is

http://fedworld.ntis.gov/. This site allows you
to search Supreme Court decisions,
government scientific reports, research and
development reports, and other databases
filled with cutting edge research. It also lists
all major government agencies and their
websites. Another excellent way to locate
government documents is to use the Monthly
Catalog of U.S. Government Publications. This
index is issued every month and lists all of the
documents published by the federal
government, except those that are restricted or confidential. You can use the index to locate
documents from Congress, the courts, or even the president. The index arranges reports
alphabetically by the name of the issuing agency. The easiest way to search will be on the
Government Printing Office website at catalog.gpo.gov. If you would prefer to work with hard
copies of the reports, head to your library and search the subject index to find subjects related
to your speech topic. Each subject will have a list of documents and their entry number. Use
the entry numbers to find the title, agency, and call number of each document listed in the
front of the index.[6]
1. eBizMBA. (2012). Top 15 Most Popular Search Engines: January 2012. Retrieved from:
http://www.ebizmba.com/articles/search-engines ↵
2. BBC. (2012). What are “Boolean operators?” WebWise: A Beginner’s Guide to Using the Internet. Retrieved from:
http://www.bbc.co.uk/webwise/0/22562913
↵
3. Tajane, T. (2011). Most used search engines and total market share trend as of March 2011. TechZoom.org. Retrieved from:
http://techzoom.org/most-used- search-engines-and-total-market-share-trend-as-of-march-2011/ ↵
4. Google. (2012). SafeSearch: filter objectionable content. Google Inside Search. Retrieved from:
https://support.google.com/websearch/answer/510?hl=en ↵
5. Berners-Lee, T. & Fischeti, M. (2000). Weaving the web: The original design and ultimate destiny of the World Wide Web. New
York, NY.: Harper Collins. ↵
6. Zarefsky, D. (2005). Public Speaking: Strategies for Success (Special Ed. for The Pennsylvania State University). Boston, MA:
Pearson. ↵
Supporting Your Ideas: Evaluating Information
The popular online encyclopedia, Wikipedia, is a great resource for general information. It
is a good place to start in order to determine search terms and potentially relevant strains
of thought on a given topic. However, it is not the most credible source to cite in your
speech. Since anyone can update the site at any time, information may be entirely
inaccurate. When using Wikipedia, look for source citations and follow the links to original
source material.
The large amount of information available in your library and on

the Internet can seem overwhelming. Narrow your support by
evaluating the quality and credibility of each source. To
determine the quality of a source, look to see whether the
information provided seems comprehensive. To determine
whether or not the information is comprehensive, check to see
that it thoroughly covers the issue, considers competing
perspectives, and cites the sources where supporting material
came from.
First, check to see that your source not only discusses issues that
pertain to your topic, but thoroughly explains the reasoning behind the claims it offers.
Often you will already be familiar with the topic, but you will require the addition of strong
reasoning to properly support your ideas. If your source cannot provide strong reasoning, it
is not the best quality source. Second, determine whether the source considers competing
perspectives. Debate strategists know that evidence can be found for multiple perspectives
on any issue. If your source does not also recognize and consider opposing arguments, it is
not the best quality source. Third, check to see that your source offerssupporting data and or
if it includes non-credible citations, it is not the best quality source. It is fine to use a source
that is weak in one of these areas if you still find it compelling, but know that you may need
to back it up with additional credible information. If the source is weak in multiple areas, do
your best to avoid using it so that it does not weaken your speech.
In addition to the quality, you should examine source credibility. When evaluating
credibility, focus on the sources’ qualifications, the parity of their message with similar
sources, and their biases. One of the most important elements of credibility is qualification.
Sometimes qualifications will be linked to a person’s profession. For example, if you are
talking about earthquakes, you might want the expertise of a seismologist who studies
earthquake waves and their effects. However, professional expertise is not the only type of
credibility. If you want to discuss the feeling of experiencing a major earthquake, testimony
from a survivor may be more credible than testimony from a scientist who studied the
event but did not experience it. When examining credibility, check to see that the person
has the training or experience appropriate to the type of information they offer. Next, check
to see whether the information in your chosen source aligns with information in other
sources on the issue. If your source is the only one that offers a particular perspective, and
no other source corroborates that perspective, it is less likely to be credible.
I used to sleep nude – until the earthquake. ~ Alyssa Milano
Additionally, check for bias. All sources have bias, meaning they all come from a particular
perspective. You must check to see whether the perspective of the source matches your
own, and whether the perspective overwhelms the ability to offer reliable information on
an issue. Also check to see whether the source is affiliated with organizations that are
known to hold a particularly strong opinion concerning the issue they are speaking to.
In your speech, make reference to the quality and credibility of your sources. Identifying the
qualifications for a source, or explaining that their ideas have been used by many other
credible sources, will enhance the strength of your speech. For example, if you are giving a
speech about the benefits of sleep, citing a renowned sleep expert will strengthen your
argument. If you can then explain that this person’s work has been repeatedly tested and
affirmed by later studies, your argument will appear even stronger. On the other hand, if you
simply offer the name of your source without any explanation of who that person is, or why
they ought to be believed, your argument is suspect. To offer this kind of information without
disrupting the flow of your speech, you might say something like,
Mary Carskadon, Director of the Chronobiology/Sleep Research Laboratory at Bradley

Hospital in Rhode Island, and Professor at the Brown University School of Medicine, explains
that there are several advantages to increased amounts of sleep….Her work is supported by
other researchers, like Dr. Kyla Wahlstrom at the University of Minnesota whose study
demonstrated that delaying school start times increased student sleep and their
performance.[1]
This sample citation bolsters credibility by offering qualifications, and identifies multiple
experts who agree on this issue. You may be tempted to stop once you have found one
source that supports your idea, but continuing to research and comparing the information in
each source will help you better support your ideas. It will also prevent you from
overlooking contradictory evidence that you need to be able to address.
1. National Sleep Foundation. (2011). School start time and sleep. Retrieved from:
http://sleepfoundation.org/sleep-news/school-start-time-and-sleep ↵
Supporting Your Ideas: Citing Sources and Avoiding Plagiarism
Style Guides
Once you have gathered the appropriate sources to support your ideas, you will need to
integrate citations for those sources into your speech using a style guide such as those
published by the Modern Language Association (MLA), American Psychological Association
(APA), or The Chicago Manual of Style (CMS). These style guides help you determine the
format of your citations, both within the speech and in the bibliography. Your professor will
likely assign a particular style guide for you to use. However, if you are not told to use a
particular style, choose the one most appropriate to your area of study. MLA style is
typically used by people in the humanities, APA is typically used by social scientists, and
CMS can be used in either type of writing, but is most popular with historians.[1] These style
guides will help you record the places where you found support for your argument so that
you can avoid plagiarism.
Facts are stubborn things; and whatever may be our wishes, our inclinations, or the dictates
of our passions, they cannot alter the state of facts and evidence. ~ John Adams
Plagiarism
Plagiarism is the act of presenting someone else’s work or ideas as your own. Sometimes
this is intentional, meaning people choose to copy from another source and
make their audience think that the idea was original. Students in speech classes
sometimes buy speeches from the internet, or repeat a speech written by a friend who
took the class in a previous semester. These actions are cheating because the students
did not do the work themselves, yet they took credit for it. Most instances of blatant
cheating, such as these, are quickly caught by instructors who maintain files of work
turned in previously, or who are adept at searching the Internet for content that does
not appear original to the student. Consequences for this type of plagiarism are
severe, and may range from failure of the course to expulsion from the school.
More often, plagiarism occurs by mistake when people are not aware of how to
properly summarize and cite the sources from which they took information. This
happens when someone incorporates words or ideas from a source and fails to
properly cite the source. Even if you have handed your professor a written outline of
the speech with source citations, you must also offer oral attribution for ideas that
are not your own (see Table 7.3 for examples of ways to cite sources while you are
speaking).
Table 7.3: Verbal Source Citations[2][3][4][5]
Proper Written Source Citation Proper Oral Attribution
In his 2005 commencement address at

“Your time is limited, so don’t waste it Stanford University Steve Jobs said,“Your
living someone else’s life” (Jobs, 2005). time is limited, so don’t waste it living
some else’s life.”
Michael Pollan offers three basic

“Eat food. Not too much. Mostly plants” guidelines for healthy eating in his book, In
(Pollan, 2009, p.1). Defense of Food. He advises readers
to “Eat food. Not too much. Mostly
plants.”
“The Assad regime’s escalating violence In her February 24 speech to the Friends
in Syria is an affront to the international of Syria People meeting, U.S. Secretary of
community, a threat to regional
security, and a grave violation of human State, Hillary Clinton, warned that Assad
rights. . . . This group should take was increasing violence against the Syrian
concrete action along three lines: people and violating human rights. She
provide emergency humanitarian relief, called for international action to help the
ratchet up pressure on the regime, and Syrian people through humanitarian
prepare for a democratic transition” assistance, political pressure, and support
for a future democratic government.
(Clinton, 2012).
In his 2009 “Back to School” speech

“Maybe you could be a mayor or a
President Obama encouraged students to
Senator or a Supreme Court Justice, but
participate in school activities like student
you might not know that until you join
government and debate in order to try out
student government or the debate
the skills necessary for a leadership
team” (Obama, 2009).
position in the government.
Omitting the oral attribution from the speech leads the audience, who is not holding a
written version, to believe that the words are your own. Be sure to offer citations and
oral attributions for all material that you have taken from someone else, including
paraphrases or summaries of their ideas. When in doubt, remember to “always
provide oral citations for direct quotations, paraphrased material, or especially
striking language, letting listeners know who said the words, where, and when.”[6]
Whether plagiarism is intentional or not, it is unethical and someone committing
plagiarism will often be sanctioned based on their institution’s code of conduct.
1. Miller-Cochran, S.K. & Rodrigo, R.L. (2011). The Wadsworth guide to research. Boston, MA: Wadsworth. ↵
2. Jobs, S. (2005, 14 June). “You’ve gotta find what you love,” Jobs says. Stanford Report. Retrieved from:
http://news.stanford.edu/news/2005/june15/jobs-
061505.html ↵
3. Pollan, M. (2009). In defense of food: An eater’s manifesto. New York, NY: Penguin Books. ↵
4. Clinton, H. (2012, February 4). [Address]. Clinton’s remarks at the Friends of Syrian People meeting, February 2012.
[Transcript]. Retrieved from:
http://www.cfr.org/syria/clintons-remarks-friends-syrian-
people-meeting-
february-2012/p27482 ↵
5. Obama, B. (2009, September 8). [Address]. Prepared
remarks of President Barack Obama: Back to school
event, Arlington, Virginia. Retrieved from:
https://www.whitehouse.gov/MediaResources/PreparedSchoolRemarks/ ↵
6. Osborn, M. & Osborn, S. (2007). Public speaking (custom edition for Pepperdine University). Boston, MA: Pearson. ↵
Supporting Your Ideas: Conclusion Remember that in order to convince an audience and
appear credible, you will need to offer support for each of your ideas. Gathering testimony
from experienced and expert individuals will lend excitement and credibility to your speech.
Combining testimony with resources from the library, such as books, periodicals, and
reference material, will help you back up your ideas. Examining credible Internet resources
can also enhance your speech by yielding the most up-to-date evidence for the points you
hope to make. With so much information available it is possible to support almost any idea.
However, you will need to take care to ensure that you offer the highest quality and most
credible support. Do this by gathering a variety of sources and comparing the information to
make sure the support is consistent across sources, and that you have accounted for any
possible contradictory information. As you integrate the sources into your speech, remember
to ask: “Does this evidence support my specific purpose statement?” and “Is this evidence
appropriate for my audience?” Also, don’t forget to offer written and oral attribution for each
idea.
Using the various resources available you will likely find more evidence than you can
possibly incorporate into one speech. These questions will assist you as you refine your
support and craft the most compelling speech possible.
Accuracy is the twin brother of honesty; inaccuracy, of dishonesty. ~ Nathaniel Hawthorne
Supporting Your Ideas: Module Activities

REVIEW QUESTIONS
1. For each of the claims below, identify the most compelling form of evidence that the
speaker might offer. List as many as you can think of.
 Photo-retouching alters our perspective on beauty.

 The Internet is an effective protest tool.
 Body scanners in airports are detrimental to our health.
2. You are giving a speech about the importance of legislation banning text messaging
while driving. You want to offer diverse support for your argument that the legislation is
necessary. What research tools would you use to find the following forms of evidence?
 A personal narrative concerning the effects of texting while driving.

 An academic study concerning the effects of texting while driving.
 Existing legislation regarding cell phone use in automobiles.
 A visual aid for your speech.
3. Checking the quality of your evidence is an important step in refining support for your
argument. What are three elements that you should look for when determining source
quality? Why is each element necessary?
4. You are giving a speech about bed bugs. You point out that bed bugs are a common pest
that can be found almost anywhere. You have found a variety of sources for your speech
including a bed bug registry website where people can report seeing bed bugs in hotels, an
encyclopedia entry on bed bugs, a blog containing pictures and personal testimony about an
experience with bed bugs, a scientific study on the conditions under which bed bugs thrive,
and a psychological study concerning the way that people are conditioned to respond to the
sight of bugs in their bed. Which of these is the most credible source to support your point?
Why?
5. The following is an excerpt from John F. Kennedy’s 1963 Civil Rights Address. Read the
excerpt, and offer your own paraphrase of his ideas without incorporating any direct
quotations from the text:
I hope that every American, regardless of where he lives, will stop and examine his
conscience about this and other related incidents. This Nation was founded by men of many
nations and backgrounds. It was founded on the principle that all men are created equal,
and that the rights of every man are diminished when the rights of one man are threatened
(Kennedy, 1963).
6. Imagine you are giving a speech on [fill in the blank]. Write a

potential specific purpose statement. Then identify three types of research that you would
integrate in order to offer balanced and compelling support for your statement.
ACTIVITIES
1. Get to know your library. Use your library website to determine the name of the
librarian who works with your major, or in the area of your speech topic. This activity is not
designed for you to get the librarian to do your work for you, but rather for you to get to
know the librarian better and make them a partner in your research process.
Make an appointment with that person and interview them concerning the best way to
conduct research for your speech. Take a summary of the assignment, your specific
purpose statement, and at least one source that you have already found for your speech.
Be sure to ask the following questions:
a) What types of sources would you advise me to focus on in my search for supporting
materials?
b) What search terms are likely to yield results that are relevant to my specific purpose
statement?
c) Can you offer any tips that will make searching this particular library easier?
2. Using the topics below, or your own speech topic, practice developing productive search
terms. Begin by brainstorming synonyms for the topic. Then, consider other concepts that
are closely related to the topic. Using those terms, conduct a preliminary search in the
search engine of your choice. Skim the content on the 3-5 most promising results and
highlight common terms and phrases that appear on each page. Those common terms and
phrases should help you narrow your searches as you move forward with your research.
a. National Security
b. Alternative Energy
c. Economic Stability
d. Media Piracy
e. Privacy
f. Local Events
3. Using one of the topics listed in the previous activity, conduct a search on the topic
using identical search terms in Google Images, Google Scholar, and Google Books. For
each search, identify the source that you think would best support a speech on the topic.
Cite each source using a consistent style guide (MLA, APA, or Chicago), and offer your
evaluation of the sources’ relevance, quality, and credibility.
Watch Stephen Colbert’s report concerning Wikipedia or search “wikiality” if the link does not
work (http://www.youtube.com/watch?v=20PlHx_JjEo). Using research that you have found
on your speech topic, update the Wikipedia page for your topic. Be careful not to replicate the
errors that Colbert discusses. Offer only accurate information, and cite the source where
support for your entry can be found.
Glossary
Bias
The predisposition toward a particular viewpoint.
Boolean Operators
Words and symbols that illustrate the relationship between search terms and help the
search engine expand or limit results.
Expert Testimony
Testimony that comes from a recognized authority who has conducted extensive research
on an issue.
Interlibrary Loan
The process of borrowing materials through one library that belong to another library.
Lay Testimony
Any testimony based on witnesses’ opinions or perceptions in a given case
Parity
Similarity of information across sources.
Personal Testimony
An individual’s story concerning his or her lived experience, which can be used to illustrate
the existence of a particular event or phenomenon.
Rapport
A cordial relationship between two or more people in which both parties convey respect
and understanding for one another.
Search Engine
Software which uses algorithms to scan an index of existing Internet content for particular
terms, and then ranks the results based on their relevance.
Source Credibility
Signs that a person is offering trustworthy information.
Specific Purpose Statement
A sentence summarizing the main idea, or claim, which the speech will support. It should
be stated clearly toward the beginning of the speech.
Style Guide
An established set of standards for formatting written documents and citing sources for
information within the document.
Supporting Your Ideas: References

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http://www.magazine.org/asme/magazine_awards/nma_winners/
BBC. (2012). What are “Boolean operators?” WebWise: A Beginner’s Guide to Using the Internet. Retrieved from:
http://www.bbc.co.uk/webwise/guides/boolean-operators
Beebe, S.A. & Beebe, S.J. (2003). Public speaking: An audience centered approach. Boston, MA: Allyn and Bacon.
Berners-Lee, T. & Fischeti, M. (2000). Weaving the web: The original design and ultimate destiny of the World Wide Web.
New York, NY.: Harper Collins.
Clinton, H. (2012, February 4). [Address]. Clinton’s remarks at the Friends of Syrian People meeting, February 2012.
[Transcript]. Retrieved from: http://www.cfr.org/syria/clintons-remarks-friends-syrian-people-meeting-february-
2012/p27482
eBizMBA. (2012). Top 15 Most Popular Search Engines: January 2012. Retrieved from:
http://www.ebizmba.com/articles/search-engines
Federal Rules of Evidence. (2012). Federal Evidence Review. Retrieved from:

http://federalevidence.com/rules-of-evidence#Rule701.
Fisher, W. R. (1984). Narration as a human communication paradigm: The case of public moral argument. Communication
Monographs, 51, pp.1-22.
Gladding, S.T. & Drake Wallace, M.J. (2010). The potency and power of counseling stories.
Journal of Creativity in Mental Health, 5, pp. 15-24.
Google. (2012). SafeSearch: filter objectionable content. Google Inside Search. Retrieved from:
http://support.google.com/websearch/bin/answer.py?hl=en&answer=510
Harris-Perry, M.V. (2011). Sister Citizen: Shame, Stereotypes, and Black Women in America.
New Haven, CT: Yale University Press.
Jobs, S. (2005, 14 June). “You’ve gotta find what you love,” Jobs says. Stanford Report.
Retrieved from: http://news.stanford.edu/news/2005/june15/jobs-061505.html Kennedy, J.F. (1963, 11 June). Civil Rights
Address. Retrieved from: http://www.americanrhetoric.com/speeches/jfkcivilrights.htm
Leckie, G.J. (1996). Desperately seeking citations: Uncovering faculty assumptions about the undergraduate research process.
The Journal of Academic Librarianship, 22(3), p. 201-208.
Lindolf, T.R. & Taylor, B.C. (2002). Qualitative communirdcation research methods (3 ed.).
Thousand Oaks, CA: Sage Publications Inc.
Miller-Cochran, S.K. & Rodrigo, R.L. (2011). The Wadsworth guide to research. Boston, MA: Wadsworth.
National Sleep Foundation. (2011). School start time and sleep. Retrieved from:
http://www.sleepfoundation.org/article/sleep-topics/school-start-time-and-sleep
Obama, B. (2009, September 8). [Address]. Prepared remarks of President Barack Obama: Back to school event, Arlington,
Virginia. Retrieved from: http://www.whitehouse.gov/MediaResources/PreparedSchoolRemarks
Oliver, J. (2010, February). Jamie Oliver’s TED Prize wish: Teach every child about food. TED Ideas Worth Spreading. Speech
retrieved from: http://www.ted.com/talks/jamie_oliver.html
Osborn, M. & Osborn, S. (2007). Public speaking (custom edition for Pepperdine University). Boston, MA: Pearson.
Parse, R. R. (2008). Truth for the moment: Personal testimony as evidence. Nursing Science Quarterly, 21(1), pp. 45-48.
Pollan, M. (2009). In defense of food: An eater’s manifesto. New York, NY: Penguin Books.
Rozin, P. & Fallon, A. (1988). Body image, attitudes to weight, and misperceptions of figure preferences of the opposite sex: A
comparison of men and women in two generations. Journal of Abnormal Psychology, 97(3), pp. 342-345.
Sjoberg, L.M. & Ahlfeldt, S.L. (2010). Bridging the gap: Integrating information literacy into communication courses.
Communication Teacher, 24(3), pp. 131-135.
Tajane, T. (2011). Most used search engines and total market share trend as of March 2011. TechZoom.org. Retrieved from:
http://techzoom.org/most-used-search-engines- and-total-market-share-trend-as-of-march-2011/
Zarefsky, D. (2005). Public Speaking: Strategies for Success (Special Ed. for The Pennsylvania State University).
Boston, MA: Pearson.
photo credits
p. 1 http://commons.wikimedia.org/wiki/File: Richard_Rouse_III_-
_Game_Developers_Conference_2010_- _Day_5.jpg By Game Developers
Conference 2010
2 Tracey Price-Thompson http://commons.wikimedia.org/wiki/File: Tracy_Price- Thompson_%C2%B7_DF-SD- 07-

44583.JPEG By Angela Elbern
Using Examples
Types of Examples: Brief, Extended, & Hypothetical
Brief, extended, and hypothetical examples can be used to help an audience better
understand and relate to key points of a presentation.
There are many types of examples that a presenter can use to help an audience better
understand a topic and the key points of a presentation. These include specific situations,
problems, or stories designed to help illustrate a principle, method, or phenomenon. They
are useful because they can make an abstract concept more concrete for an audience by
providing a specific case. There are three main types of examples: brief, extended, and
hypothetical.
Brief Examples
Brief examples are used to further illustrate a point that may not be immediately obvious to
all audience members but is not so complex that is requires a more lengthy example. Brief
examples can be used by the presenter as an aside or on its own. A presenter may use a
brief example in a presentation on politics in explaining the Electoral College. Since many
people are familiar with how the Electoral College works, the presenter may just mention
that the Electoral College is based on population and a brief example of how it is used to
determine an election. In this situation it would not be necessary for a presented to go into
a lengthy explanation of the process of the Electoral College since many people are familiar
with the process.
Extended Examples
Extended examples are used when a presenter is discussing a more complicated topic that
they think their audience may be unfamiliar with. In an extended example a
speaker may want to use a chart, graph, or other visual aid to help the audience
understand the example. An instance in which an extended example could be used includes
a presentation in which a speaker is explaining how the “time value of money” principle
works in finance. Since this is a concept that people unfamiliar with finance may not
immediately understand, a speaker will want to use an equation and other visual aids to
further help the audience understand this principle. An extended example will likely take
more time to explain than a brief example and will be about a more complex topic.
Hypothetical Examples
A hypothetical example is a fictional example that can be used when a speaker is explaining
a complicated topic that makes the most sense when it is put into more realistic or relatable
terms. For instance, if a presenter is discussing statistical probability, instead of explaining
probability in terms of equations, it may make more sense for the presenter to make up a
hypothetical example. This could be a story about a girl, Annie, picking 10 pieces of candy
from a bag of 50 pieces of candy in which half are blue and half are red and then
determining Annie’s probability of pulling out 10 total pieces of red candy. A hypothetical
example helps the audience to better visualize a topic and relate to the point of the
presentation more effectively.
Communicating Examples
Examples help the audience understand the key points; they should be to the point and
complement the topic.
Communicating Examples
Examples are essential to a presentation that is backed up with evidence, and it helps the
audience effectively understand the message being presented. An example is a specific
situation, problem, or story designed to help illustrate a principle, method or phenomenon.
Examples are useful because they can help make an abstract idea more concrete for an
audience by providing a specific case. Examples are most effective when they are used as a
complement to a key point in the presentation and focus on the important topics of the
presentation.
Using Examples to Complement Key Points

One method of effectively communicating examples is by using an example to clarify and
complement a main point of a presentation. If an orator is holding a seminar about how to
encourage productivity in the workplace, an example may be used that focuses on how an
employee received an incentive to work harder, such as a bonus, and this improved the
employee’s productivity. An example like this would act as a complement and help the
audience better understand how to use incentives to improve performance in the
workplace.
Using Examples that are Concise and to the Point
Examples are essential to help an audience better understand a topic. However, a speaker
should be careful to not overuse examples as too many examples may confuse the audience
and distract them from focusing on the key points that the speaker is making.
Examples should also be concise and not drawn out so the speaker does not lose the
audience’s attention. Concise examples should have a big impact on audience engagement
and understanding in a small amount of time.
 Key Points
 Examples include specific situations, problems or stories designed to help illustrate a
principle, method, or phenomenon.
 Brief examples are used to further illustrate a point that may not be immediately obvious to
all audience members but is not so complex that is requires a more lengthy example.
 Extended examples are used when a presenter is discussing a more complicated topic that
they think their audience may be unfamiliar with.
 A hypothetical example is a fictional example that can be used when a speaker is explaining
a complicated topic that makes the most sense when it is put into more realistic or
relatable terms.
 Examples are essential to a presentation that is backed up with evidence, and it helps the
audience effectively understand the message being presented. An example is a specific
situation, problem, or story designed to help illustrate a principle, method, or
phenomenon.
 One method of effectively communicating examples is by using an example to clarify and
complement a main point of a presentation.
 A speaker should be careful to not overuse examples as too many examples may confuse the
audience and distract them from focusing on the key points that the speaker is making.
Terms
Hypothetical
A fictional situation or proposition used to explain a complicated subject.
abstract
Difficult to understand; abstruse.
phenomenon
A fact or event considered very unusual, curious, or astonishing by those who witness it.Using
Statistics
Statistics can be a powerful persuasive tool in public speaking if the speaker appropriately
explains their use and significance.
Understanding Statistics
Using statistics in public speaking can be a powerful tool. It provides a quantitative,
objective, and persuasive platform on which to base an argument, prove a claim, or support
an idea. Before a set of statistics can be used, however, it must be made understandable by
people who are not familiar with statistics. The key to the persuasive use of statistics is
extracting meaning and patterns from raw data in a way that is logical and demonstrable to
an audience. There are many ways to interpret statistics and data sets, not all of them valid.
Guidelines for Helping Your Audience Understand Statistics

● Use reputable sources for the statistics you present in your speech such as government
websites, academic institutions and reputable research organizations and
policy/research think tanks.
● Use a large enough sample size in your statistics to make sure that the statistics you are
using are accurate (for example, if a survey only asked four people, then it is likely not
representative of the population’s viewpoint).
● Use statistics that are easily understood. Many people understand what an average is but
not many people will know more complex ideas such as variation and standard deviation.
● When presenting graphs, make sure that the key points are highlighted and the graphs are
not misleading as far as the values presented.
● Statistics is a topic that many people prefer to avoid, so when presenting statistical idea
or even using numbers in your speech be sure to thoroughly explain what the numbers
mean and use visual aids to help you explain.
Common Uses of Statistics in a Speech
Some common uses of statistics in a speech format may include:
● Results from a survey and discussion of key findings such as the mean, median, and mode
of that survey.
● Comparisons of data and benchmarking results—also using averages and
comparative statistics.
● Presenting findings from research, including determining which variables are statistically
significant and meaningful to the results of the research. This will likely use more
complicated statistics.
Common Misunderstandings of Statistics
A common misunderstanding when using statistics is “correlation does not mean
causation.” This means that just because two variables are related, they do not necessarily
mean that one variable causes the other variable to occur. For example, consider a data set
that indicates that there is a relationship between ice cream purchases over seasons versus
drowning deaths over seasons. The incorrect conclusion would be to say that the increase in
ice cream consumption leads to more drowning deaths, or vice versa. Therefore, when
using statistics in public speaking, a speaker should always be sure that they are presenting
accurate information when discussing two variables that may be related. Statistics can be
used persuasively in all manners of arguments and public speaking scenarios—the key is
understanding and interpreting the given data and molding that interpretation towards a
convincing statement.
Communicating Statistics
Graphs, tables, and maps can be used to communicate the numbers, but then the numbers
need to be put into context to make the message stick.
Introduction
Credibility makes our messages believable, and a believable message is more likely to be
remembered than one that is not. But gaining credibility is not so easy. As Chip and Dan
Heath note in Made to Stick:
If we’re trying to persuade a skeptical audience to believe a new message, the reality is that
we’re fighting an uphill battle against a lifetime of personal learning and social relationships.
So how can we add credibility to our words? One way is to rely on statistics.
Putting Statistics into Context for Our Audiences

We are so used to resorting to statistics that we tend to bombard our audiences with too
many mind-numbing numbers. As the Heaths state:
Statistics are rarely meaningful in and of themselves. Statistics will, and should, almost
always be used to illustrate a relationship. It’s more important for people to remember the
relationship than the number.
We need to put statistics into context for our audiences. In the book, the Heaths give several
good examples of others who have done this. For example, they introduce us to Geoff
Ainscow, one of the leaders of the Beyond War movement in the 1980s.
Ainscow gave talks trying to raise awareness of the dangers of nuclear weapons. He wanted
to show that the US and the USSR possessed weapons capable of destroying the earth
several times over. But simply quoting figures of nuclear weapons stockpiles was not a way
to make the message stick. So, after setting the scene, Ainscow would take a BB pellet and
drop it into a steel bucket where it would make a loud noise. The pellet represented the
bomb that was dropped on Hiroshima. Ainscow would then describe the devastation at
Hiroshima. Next, he would take 10 pellets and drop them in the bucket where they made 10
times as much noise. They represented the nuclear firepower on a single nuclear
submarine. Finally, he poured 5,000 pellets into the bucket, one for each nuclear warhead
in the world. When the noise finally subsided, his audience sat in dead silence.
That is how you put statistics into context.
Using Tables, Graphs and Maps to Communicate Statistical Findings

The story of communicating your statistics does not end with putting them into context.
Actually, it would be better to say that it does not begin with putting the numbers into
context. In reality, the story you are telling through your evidence will probably start with
the display of a table, graph, or map.
A simple table, graph, or map can explain a great deal, and so this type of direct evidence
should be used where appropriate. However, if a particular part of your analysis
represented by a table, graph, or map does not add to or support your argument, it should
be left out.
While representing statistical information in tables, graphs, or maps can be highly effective,
it is important to ensure that the information is not presented in a manner that can mislead
the reader. The key to presenting effective tables, graphs, or maps is to ensure they are
easy to understand and clearly linked to the message. Ensure that you provide all the
necessary information required to understand what the data is showing. The table, graph,
or map should be able to stand alone.
Tables, graphs, and maps should:

● relate directly to the argument;
● support statements made in the text;
● summarize relevant sections of the data analysis; and
● be clearly labelled.
Table Checklist
● Use a descriptive title for each table.
● Label every column.
● Provide a source if appropriate.
● Minimize memory load by removing unnecessary data and minimizing decimal places.
● Use clustering and patterns to highlight important relationships.
● Use white space to effect.
● Order data meaningfully (e.g., rank highest to lowest).
● Use a consistent format for each table.
Also, do not present too much data in tables. Large expanses of figures can be daunting for
an audience, and can obscure your message.
Graph Checklist
● Title: Use a clear, descriptive title.
● Type of graph: Choose the appropriate graph for your message, avoid using 3D graphs as
they can obscure information.
● Axes: Decide which variable goes on which axis, and what scale is most
appropriate.
● Legend: If there is more than one data series displayed, always include a legend,
preferably within the area of the graph.
● Labels: All relevant labels should be included.
● Color/shading: Colors can help differentiate; however, know what is appropriate
for the medium you’re using.
● Data source: Provide the source of data you’ve used for the graph.
● Three-Quarters Rules: For readability, it’s generally a good rule of thumb to make the y-
axis three-quarters the size of the x-axis.
Key Points
 Understanding statistics requires creating a persuasive narrative that explains the data and
an adequate explanation of why a statistic is being used, what it means and its source.
 The persuasive use of statistics is one of the most powerful tools in any rational argument,
especially in public presentations.
 There are many ways to interpret statistics, however a public speaker should be mindful
that they are presenting a statistic in an accurate way and not misleading the audience
through a misrepresentation of a statistic.
 Statistics will, and should, almost always be used to illustrate a relationship.
 Refrain from bombarding your audience with too many mind-numbing numbers.
 Before all else, the two pillars of communicating statistics are accuracy and clarity.
Terms
statistics
A systematic collection of data on measurements or observations, often related to
demographic information such as population counts, incomes, population counts at
different ages, etc.
Mode
The value that appears the most often in a data set.
Mean
For a data set, the arithmetic mean is equal to the sum of the values divided by the number
of values.
Median
described as the numerical value separating the higher half of a sample, a population, or a
probability distribution, from the lower half.
Statistics
A systematic collection of data on measurements or observations, often related to
demographic information such as population counts, incomes, population counts at
different ages, etc.
Accuracy
Exact conformity to truth, or to a rule or model; degree of conformity of a measure to a true
or standard value.
Using Testimony
Expert versus Peer Testimony

There are three types of testimonials that fall into the range of expert to peer
testimony; knowing your audience leads to the best choice.
Introduction
A testimony is a statement or endorsement given by someone who has a logical connection
to the topic and who is a credible source.
Testimony can be used to either clarify or prove a point, and is often used by referring to
the research of experts. For example, you could quote a study conducted by an
independent auditing organization that endorses your organization’s ability to financially
support current workforce levels.
There are three major types of testimonies, ranging from expert to peer testimony. They
are:
 Expert authorities
 Celebrities and other inspirational figures
 Antiauthorities
Expert Authorities
First, we can cite expert authorities. According to Chip and Dan Heath in their bookMade
to Stick, an expert is “the kind of person whose wall is covered with framed credentials:
Oliver Sacks for neuroscience, Alan Greenspan for economics [well, maybe not such a great
example any longer], or Stephen Hawking for physics.”
If an expert supports our position, it usually adds credibility. If we are giving a presentation
on a medical issue and can find support for our position in prestigious medical reviews such
as The New England Journal of Medicine or The Lancet, it would probably be a good idea to
cite those authorities.
Celebrities and Other Inspirational Figures

Second, we can refer to celebrities and other inspirational figures. Take the example of
Oprah Winfrey recommending a book. Her recommendations influence the book-buying
habits of thousands of people. Why? Because “if Oprah likes a book, it makes us more
interested in that book. We trust the recommendations of people whom we want to be
like,” note the Heaths.
But what if there are no ”experts” or “celebrities” to be found? Well, hold on a minute.
They might be closer than you think. Do you have positive feedback from satisfied
customers? Is there someone on your team (including you) with certain educational
background or work experience that is relevant? If so, they (or you) might be able to provide
the expertise that you seek, even if they are not widely known.
Peer (Antiauthority)
Third, we can rely on what the Heaths refer to as “antiauthorities.” This is also known as peer
testimony, because it comes from a source that is neither expert nor celebrity, but similar
status to the audience.
They cite the example of Pam Laffin, a mother of two who died at the age of 31 from
emphysema-related lung failure caused by years of smoking. She appeared in several anti-
tobacco commercials sponsored by the Massachusetts Department of Public Health. The
commercials were difficult to watch but highly effective; Pam Laffin told a compelling
story in a way that more famous people could not.
What to Consider Before Using Testimony

Before using testimony, ask:
● Is the material quoted accurately?
● Is the source biased, or perceived as biased?
● Is the source competent in the field being consulted?
● Is the information current?
In the end, your choice as to which type of testimony you use will depend on your audience.
Smokers, for example. know all of the hazards of smoking and still continue to smoke. Give
them a presentation on the dangers of smoking using expert testimony and you’ll probably
be met with a response like, “Yeah, but it won’t happen to me.” Use an antiauthority like
Pam Laffin, however, and the response will be totally different.
Here is a young woman who probably also thought that it wouldn’t happen to her, speaking
“from her grave.” Smokers can relate to her. She isn’t just a numerical figure. This type of
testimony is quite effective when you’re trying to tell people the dangers of doing
something.
So get to know your audience, put yourself in their place, and choose the type or
combination of evidence that will make your message stick.
How to Incorporate Expert Testimony

Expert testimony can be incorporated after introducing a point of your argument.
Introduction
Once you have found experts to support your ideas, you may wonder how to incorporate
their testimony into your speech. The following will give you an idea of how to incorporate
expert testimony in order to support your argument and improve your speech.
What the Body of Your Speech Should Include

The body of your speech should help you elaborate and develop your main objectives
clearly by using main points, subpoints, and support for your sub points. To ensure that
your speech clearly communicates with your audience, try to limit both your main points
and subpoints to three or four points each;this applies to your supporting points, as well.
Expert testimony is considered supporting point; it is used to support the main and
subpoints of your speech.
When a claim or point is made during a speech, the audience initially may be reluctant to
concede or agree to the validity of the point. Often this is because the audience does not
initially accept the speaker as a trustworthy authority. By incorporating expert testimony,
the speaker is able to bolster their own authority to speak on the topic.
Therefore, expert testimony is commonly introduced after a claim is made. For example, if a
speech makes the claim, “Manufacturing jobs have been in decline since the 1970s,” it
should be followed up with expert testimony to support that claim. This testimony could
take a variety of forms, such as government employment statistics or a historian who has
written on a particular sector of the manufacturing industry. No matter the particular form
of expert testimony, it is incorporated following a claim to defend and support that claim,
thus bolstering the authority of the speaker.
Example of Incorporating Expert Testimony

Search for and watch a TED talk by Barry Schwartz, a Professor of Social Theory and Social
Action at Swarthmore College and author of numerous books in the field of psychology and
economics. Notice how Schwartz references expert testimony in the course of his speech
to justify his point to the audience.
Schwartz begins by showing the job description of a hospital janitor, noting that the tasks
do not require interaction with other people. However, Schwartz introduces the expert
testimony of actual hospital janitors as a way to complicate the apparent solo nature of
janitorial work. Schwartz personalizes the experts with proper names, “Mike,” “Sharleene,”
and “Luke,” and uses their testimony to demonstrate that despite the job description,
janitors take social interaction to be an important part of their job.
In this instance, Schwartz incorporates the expert testimony of actual janitors as a both a
foil and a support. The testimony shows that in fact janitorial work does include interaction
with other people, thus foiling the initial presentation of janitorial work as solitary. In
addition, Schwartz uses the testimony of these experts to show that they embody the
characteristics of wisdom that Schwartz will describe in the remainder of the speech.
KEY POINTS
Testimonials can be obtained from expert authorities, celebrities and other inspirational
figures, and antiauthorities.
● An expert is is the kind of person whose wall is covered with framed
credentials.
● People trust the recommendations of people whom they want to be
like.
● Antiauthorities are sources of peer testimony whose source of knowledge is
firsthand experience.
● Expert testimony should be incorporated to support, defend, or explain
the main point or subpoint of a speech.
● Limiting your main points, subpoints, and support points to three or four
points each improves the ability for your speech to communicate with the audience.
● Noticing how professionals use the testimony of experts can provide
creative examples for how to incorporate expert testimony into a speech.
TERMS
peer
Somebody who is, or something that is, at a level equal (to that of something else).
antiauthority
A non-authority source.
Expert
A person with extensive knowledge or ability in a given subject.
TED
Technology Entertainment Design, a series of global conferences.
Chapter 11: Using Language Well
By: E. Michele Ramsey, Ph.D. Penn
State Berks, Reading, PA
LEARNING OBJECTIVES
● Understand the power of language to define our world and our relationship to
the world
● Choose language that positively impacts the ability to inform and persuade
● Choose language to create a clear and vivid message
● Use language that is ethical and accurate
● Use language to enhance his or her speaker credibility Chapter Outline
● Introduction
 The Power of Language
 Communication vs. Language
 Language Creates Social Reality
 The Differences Language Choices Can Make
● Constructing Clear and Vivid Messages
 Use Simple Language
 Use Concrete and Precise Language
● Using Stylized Language
 Metaphors and Similes
 Alliteration
 Antithesis
 Parallel Structure and Language
 Personalized Language
● The Importance of Ethical and Accurate Language
 Language and Ethics
 Sexist and Heterosexist Language
● Avoiding Language Pitfalls
 Profanity
 Exaggeration
 Powerless Language
 Incorrect Grammar
 Other Language Choices to Consider
 Cliches
● Conclusion
 Language that is Central to Popular Culture
● Glossary
● References
Using Language Well: Introduction

Your purpose is to make your audience see what you saw, hear what
you heard, feel what you felt. Relevant detail, couched in concrete,
colorful language, is the best way to recreate the incident as it
happened and to picture it for the audience. ~ Dale Carnegie
The Power of Language

Imagine for a moment that you were asked to list everything that you know about the
country of Italy in spite of the fact that you have never actually visited the country.
What would you write? You would have to think about all that you were told about Italy
throughout your life, and you would probably list first the bits of information that have
been repeated to you by various people and in a variety of contexts. So, for example, you
might recall that in geography class you learned particular things about Italy. You might also
recall the various movies you’ve seen that were either supposedly set in Italy or dealt with
some element of what has been deemed by the film as “Italian culture.” Those movies
could include The Godfather, The Italian Job, or The DaVinci Code. You might think about
stories your Italian grandmother told you about her childhood spent in Rome or remember
images you have seen in history books about World War II. In other words, throughout your
life you have learned a lot of different things that you now assume to be true about this
country called “Italy” and you’ve learned all of these things about Italy through language,
whether it be through verbal storytelling or through your interpretation of images in a book
or on a screen. Now, consider for a moment the possibility that everything you’ve heard
about Italy has been incorrect.
Since you have not ever actually been to the
country and had first-hand experience with
its geography and culture, for example, how
would you know if what you’ve been told is
true or not?
Language is one of the most influential and

powerful aspects of our daily lives and yet
very few people pay attention to it in their
interpersonal and public communication.
The power of language cannot be
overemphasized— language constructs,
reflects, and maintains our social realities,
or what we believe to be “true” with regard
to the world around us. The point of the
example above is that what we “know is true” about a person, place, thing, idea, or any
other aspect of our daily lives very much depends on what experiences we have had (or
not), what information we have (or have not) come across, and what words people have
used (or not used) when communicating about our world.
Language is a process of free creation; its laws and principles are fixed, but the manner in
which the principles of generation are used is free and infinitely varied. Even the
interpretation and use of words involves a process of free creation. ~ Noam Chomsky
Language can also have an impact on how we feel about this reality. How we define words
and how we feel about those words is highly subjective. In fact, cognitive psychologist Lera
Boroditsky showed a key to a group of Spanish- speakers and to a group of German-
speakers. The researchers then asked the participants to describe the key they had been
shown. Because the Spanish word for “key” is gendered as feminine, Spanish speakers
defined the key using words such as lovely, tiny, and magic.
The German word for “key” is gendered masculine, however, and German speakers defined
the key using adjectives like hard, jagged, and awkward.[1] This study suggests that the
words we use to define something can have an impact on how we perceive what those
words represent.
Because language is such a powerful, yet
unexamined, part of our lives, this chapter
focuses on how language functions and
how competent speakers harness the
power of language. Consider the case of
the Reverend Dr. Martin Luther King, Jr.
Indeed, many speakers before him made
the very same persuasive arguments
regarding the lack of civil rights for Black
Americans, yet we regularly point to the
Reverend Dr. King as a preeminent speaker
for the civil rights movement because he
was a master of language— he employed
the power of language to move his
audiences in ways they had not been moved before, and we remember him for his
eloquence.
Communication vs. Language

To understand the power of language, we need to differentiate between communication
and language. Communication occurs when we try to transfer what is in our minds to the
minds of our audience. Whether speaking to inform, persuade, or entertain, the main goal
of a speaker is to effectively communicate her or his thoughts to audience members. Most
chapters in this text help you determine how best to communicate information through
considerations such as organizational structure, audience analysis, delivery, and the like.
Language, on the other hand, is the means by which we communicate—a system of
symbols we use to form messages. We learn language as a child in order to read, write, and
speak. Once we have mastered enough language we can communicate with relative ease,
yet growing up we rarely learn much about language choices and what they mean for our
communication. We regularly hear people say, “If we just communicated more or for
longer periods of time we’d better understand each other.” What these types of
statements reflect is our lack of understanding of the differences between communication
and language. Therefore, many of us believe that when problems arise we should strive to
have more communication between the parties. But what we need is better communication
by focusing on language choice.
Language Creates Social Reality

Our social realities are constructed through language; and therefore, people with different
experiences in, and understandings of, the world can define the same things in very
different ways. Language is culturally transmitted—we learn how to define our world first
from our families and then our later definitions of the world are influenced by friends and
institutions such as the media, education, and religion. If we grow up in a sexist culture, we
are likely to hold sexist attitudes.
Similarly, if we grow up in a culture that defines the environment as our first priority in
making any decisions, we’re likely to grow with environmentally friendly attitudes.
Language, then, is not neutral. As a culture, as groups of people, and as individuals, we
decide what words we’re going to use to define one thing or another.
Culture is the collective programming of the mind that distinguishes the members of one
category of people from another. ~ Geert Hofstede
For public speakers, these facts are important for three primary reasons. First, the careful
use of language can make the difference between you giving a remarkable speech and one
that is utterly forgettable. Second, you must remember that audience members may not
share the same language for the definition of the very same ideas, realities, or even specific
items. Finally, the language that you use in public (and even private) communication says
something about you—about how you define and therefore perceive the world. If you are
not careful with your language you may unintentionally communicate something negative
about yourself simply because of a careless use of language. You should think very carefully
about your audience’s and your own language when you prepare to speak publicly. You can
master all of the other elements in this textbook, but without an effective use of language
those other mastered skills will not mean much to your audience. The suggestions in this
chapter will help you communicate as effectively as possible using appropriate and
expressive. You’ll also learn about language to avoid so that your language leaves the
audience with a positive impression of you.
The Differences Language Choices can Make

When I discuss the importance of language choice with my students, I generally begin with
two different paragraphs based on a section from Reverend Jesse Jackson’s “Rainbow
Coalition” speech. The first paragraph I read them is a section of Reverend Jackson’s speech
that I have rewritten. The second paragraph is the actual text from Reverend Jackson’s
speech. Let’s start with my version first:
America should dream. Choose people over building bombs. Destroy the weapons and don’t
hurt the people. Think about a new system of values. Think about lawyers more interested
in the law than promotions. Consider doctors more interested in helping people get better
than in making money. Imagine preachers and priests who will preach and not just solicit
money.
This paragraph is clear and simple. It gets the point across to the audience. But compare my
version of his paragraph to Reverend Jackson’s actual words:
Young America dream. Choose the human race over the nuclear race. Bury the weapons
and don’t burn the people. Dream of a new value system. Dream of lawyers more
concerned about justice than a judgeship. Dream of doctors more concerned about public
health than personal wealth. Dream of preachers and priests who will prophecy and not
just profiteer.The significant difference between these two versions of the paragraph can be
explained simply as the difference between carefully choosing one group of words over
another group of words. My version of the speech is fine, but it is utterly forgettable.
Reverend Jackson’s exact wording, however, is stunning. The audience probably
remembered his speech and the chills that went down their spines when they heard it long
after it was over. This example, I hope, exemplifies the difference language choice can
make. Using language in a way that makes you and your speech memorable, however,
takes work. Few people come by this talent naturally, so give yourself plenty of time to
rework your first draft to fine tune and perfect your language choice. Using some of the
strategies discussed below will help you in this process.
1. Boroditsky cited in Thomas, L., Wareing, S. Singh, I., Pecci, J. S., Thornborrow, J. & Jones, J.
(2003). Language, society, and power: An introduction, 2nd Ed. New York: Routledge. pp. 26–
27. ↵
Using Language Well: Constructing Clear and Vivid Messages
Use Simple Language

When asked to write a speech or a paper, many of us pull out the thesaurus (or call it up on
our computer) when we want to replace a common word with one that we believe is more
elevated or intellectual. There are certainly times when using a thesaurus is a good thing,
but if you’re pulling that big book out to turn a simple idea into one that sounds more
complex, put it back on the shelf. Good speakers use simple language for two primary
reasons.
First, audiences can sense a fake. When you turn in your term paper with words that aren’t
typically used by people in everyday conversation and those words are simply replacing the
common words we all use, your instructor
knows what you’ve done. Part of having
strong credibility as a speaker is convincing
your audience of your sincerity, both in
terms of your ideas and your character.
When you elevate your language simply for
the sake of using big words when small
words will do, audiences may perceive you
as insincere, and that perception might also
transfer onto your message. In addition, the
audience’s attention can drift to questions about your character and veracity, making it less
likely that they are paying attention to your message.
Second, using a long word when a short one will do inhibits your ability to communicate
clearly. Your goal as a speaker should be to be as clear as you possibly can. Using language
that makes it more difficult for your audience to understand your message can negatively
impact your ability to get a clear message across to your audience. If your audience can’t
understand your vocabulary, they can’t understand your message. A good example of a
speaker whose communication was obstructed by language use is Former Secretary of State
Alexander Haig. Some examples of his problematic language choice include: “careful
caution,” “epistemologically wise,” “exacerbating restraint,” “saddle myself with a
statistical fence,” and “definitizing an answer.”[1] Chances are good that after reading these
phrases over and over you still don’t understand him. You can imagine how much harder it
would be to understand Haig’s message as it was delivered orally—spoken in an instant and
then gone! Haig’s language clouds rather than clarifies ideas, but it is easy to make sure
your message gets across to the audience by avoiding big words that are not necessary.
If you’re paying attention to the language strategies discussed in this chapter, you’ll find
that you won’t need to pull out that thesaurus to impress your audience—your command
of language will make that positive impression for you. In addition, when you use language
that your audience expects to hear and is used to hearing you may find that the audience
perceives you as more sincere than someone who uses elevated language and sounds
pretentious. Remember: It is rarely the case that you should use a long word when a short
one will do.
Most of the fundamental ideas of science are essentially simple, and may, as a rule, be
expressed in a language comprehensible to everyone. ~ Albert Einstein
Use Concrete and Precise Language

How many times a week do you say something to someone only to have them
misunderstand? You believe that you were very clear and the person you were talking to
thought that she understood you perfectly, and yet you both ended up with a problem we
often deem “miscommunication.” You said you’d “call later” and your friend got angry
because you didn’t. By “later” you probably meant one time frame while your friend
defined that time frame very differently. Often in these cases both people are right. You
were perfectly clear and your friend did understand you perfectly—so how did the
miscommunication happen?
One of the primary reasons we
miscommunicate is because language is an
abstract phenomenon. Meanings exist in
people’s understandings, not the words we
use. Therefore, if you’re telling a story
about “a dog” you could be talking about a
German Shepherd while the person you’re
talking with is envisioning a Chihuahua. If
you do not use concrete language, you risk
at least sending a weaker or different
message than you intended. When
speaking, you want to use the concrete
term “German Shepard” over the more abstract term “dog.”
When you are writing your speech, look for words that you might need to define more clearly.
Instead of talking about “bad weather,” tell the audience that it was raining or that hail the
size of golf balls was coming down. “Bad weather” means different things to different people.
In discussing the aftermath of a natural disaster, rather than saying “a lot of people were
affected” say, “25,000 citizens, 1 in every 5, were affected by this disaster.” “A lot” means
different things to different people. Most words mean different things to different people, so
use concrete language over abstract words to better your chances of communicating your
message as intended.
You also want to make sure that you’re precise. Someone might call a sweater “green”
while someone else calls it “teal.” Even though those are just differences in perception not
purposeful or mindless communication meant to be inaccurate, not being clear about
exactly which color you’re talking about can lead to confusion. It is best to remember to be
as precise as possible when choosing words. Don’t say something was “big”—tell us its
weight or height, and to be sure you’re
communicating clearly compare that weigh
or height to something we understand. So,
instead of saying “The piles of garbage I saw
in the local dump were really big” say “The
piles of garbage I saw in the local dump
weighed about 10,000 pounds, which is
equivalent to the weight of the average
female elephant.” The more precise you are
the less likely it is that your audience will
misinterpret your message.
Our business is infested with idiots who try to impress by using pretentious jargon. ~ David
Ogilvy
Another way to avoid language that obstructs communication is to avoid the use of jargon.
Jargon is the “specialized language of a group or profession.”[2] It is appropriate to use
jargon when you know that your audience understands the terms you are using. For
example, if you are a computer science major and you are presenting to a group of similarly
trained computer science majors, using jargon will help establish your credibility with that
audience. Using terms even as basic as “RAM” and “binary code” with a general audience,
however, will likely not go over well—you risk confusing the audience rather than informing
or persuading them. Even people who can use computers may not know how they work or
the technical terms associated with them. So you must be careful to only use jargon when
you know your audience will understand it. If you must use jargon while speaking to a
general audience, be sure to define your terms and err on the side of over-clarification.
Slang is a language that rolls up its sleeves, spits on its hands and goes to work. ~ Carl
Sandburg
Finally, another way to avoid confusion is to avoid using slang when it is not appropriate.
Slang is language that some people might understand but that is not considered acceptable
in formal or polite conversation. Slang may be a poor choice for a speaker because some
members of your audience may not be familiar with the slang term(s) you use. Slang is often
based in a very specific audience, defined by age, region, subculture and the like. If you are
speaking to an audience that you know will understand and respond positively, you may
choose to include that language in your speech.
Otherwise, do not use slang, or you may confuse and frustrate audience members and cause
them to lose interest in your speech. In addition, because slang is often not considered
appropriate in formal and polite conversation, using it in your speech may communicate
negative ideas about you to audience members. Don’t let a mindless use of slang negatively
impact your audience’s perception of you and your message. Time.com (1981, February
23). “Haigledygook and secretaryspeak.” Retrieved from
http://content.time.com/time/magazine/article/0,9171,949069,00.html ↵
1. Hamilton, G. (2008). Public speaking for college and career, 8th Ed. New York:
McGraw-Hill. ↵
Using Language Well: Using Stylized Language

Stylized language is language that communicates your meaning clearly, vividly and with
flair. Stylized language doesn’t just make you sound better; it also helps make your
speeches more memorable. Speakers who are thoughtful about using language strategies
in their speeches are more memorable as speakers and therefore so too are their messages
more unforgettable as well.
Metaphors and Similes

One strategy that promotes vivid language is the use of
metaphors. Metaphors are comparisons made by speaking
of one thing in terms of another. Similes are similar to
metaphors in how they function; however, similes make
comparisons by using the word “like” or “as,” whereas
metaphors do not. The power of a metaphor is in its ability to
create an image that is linked to emotion in the mind of the
audience. It is one thing to talk about racial injustice, it is
quite another for the Reverend Dr. Martin Luther King, Jr. to
note that people have been “…battered by storms of
persecution and staggered by the winds of police brutality.”
Throughout his “I Have a Dream” speech the Reverend Dr.
King uses the metaphor of the checking account to make his
point.
He notes that the crowd has come to the March on Washington to “cash a check” and
claims that America has “defaulted on this promissory note” by giving “the Negro people a
bad check, a check that has come back “insufficient funds.” By using checking and bank
account terms that most people are familiar with, the Reverend Dr. King is able to more
clearly communicate what he believes has occurred. In addition, the use of this metaphor
acts as a sort of “shortcut.” He gets his point across very quickly by comparing the problems
of civil rights to the problems of a checking account.
In the same speech the Reverend Dr. King also makes use of similes, which also compare
two things but do so using “like” or “as.” In discussing his goals for the Civil Rights
movement in his “I Have a Dream” speech, the Reverend Dr. exclaims: “No, no we are not
satisfied and we will not be satisfied until justice rolls down likewaters and righteousness
like a mighty stream.” Similes also help make your message clearer by using ideas that are
more concrete for your audience. For example, to give the audience an idea of what a
winter day looked like you could note that the “snow looked as solid as pearls.” To
communicate sweltering heat you could say that “the tar on the road looked like satin.” A
simile most of us are familiar with is the notion of the United States being “like a melting
pot” with regard to its diversity. We also often note that a friend or colleague that stays out
of conflicts between friends is “like Switzerland.” In each of these instances similes have
been used to more clearly and vividly communicate a message.
Metaphors have a way of holding the most truth in the least space. ~ Orson Scott Card
Alliteration
Remember challenging yourself or a friend to repeat a tongue twister “five times fast?”
Perhaps it was “Sally sold seashells by the seashore” or “Peter Piper picked a peck of pickled
peppers.” Tongue twisters are difficult to say to say but very easy to remember. Why?
Alliteration. Alliteration is the repetition of the initial sounds of words.
Alliteration is a useful tool for helping people remember your message, and it’s as simple
as taking a few minutes to see if there are ways to reword your speech so that you can add
some alliteration— this is a great time to use that thesaurus we talked about putting away
early in this chapter. Look for alternative words to use that allow for alliteration in your
speech. You might consider doing this especially when it comes to the points that you
would like your audience to remember most.
The soul selects her own society. ~ Emily Dickinson
Antithesis
Antithesis allows you to use contrasting statements in order to make a rhetorical point.
Perhaps the most famous example of antithesis comes from the Inaugural Address of
President John F. Kennedy when he stated, “And so, my fellow Americans, ask not what
your country can do for you; ask what you can do for your country.” Going back to
Reverend Jackson’s “Rainbow Coalition” speech he notes, “I challenge them to put hope in
their brains and not dope in their veins.” In each of these cases, the speakers have
juxtaposed two competing ideas in one statement to make an argument in order to draw
the listener’s attention.
You’re easy on the eyes — hard on the heart. ~ Terri Clark
Parallel Structure and Language

Antithesis is often worded using parallel structure or language. Parallel structure is the
balance of two or more similar phrases or clauses, and parallel wording is the balance of
two or more similar words. The Reverend Dr. King’s “I Have a Dream” speech exemplifies
both strategies in action. Indeed, the section where he repeats “I Have a Dream” over and
over again is an example of the use of both parallel structure and language. The use of
parallel structure and language helps your audience remember without beating them over
the head with repetition. If worded and delivered carefully,you can communicate a main
point over and over again, as did the Reverend Dr. King, and it doesn’t seem as though you
are simply repeating the same phrase over and over. You are often doing just that, of
course, but because you are careful with your wording (it should be powerful and creative,
not pedantic) and your delivery (the correct use of pause, volumes, and other elements of
delivery), the audience often perceives the repetition as dramatic and memorable. The use
of parallel language and structure can also help you when you are speaking persuasively.
Through the use of these strategies you can create a speech that takes your audience
through a series of ideas or arguments that seem to “naturally” build to your conclusion.
Personalized Language
We’re all very busy people. Perhaps you’ve got
work, studying, classes, a job, and
extracurricular activities to juggle. Because we
are all so busy, one problem that speakers
often face is trying to get their audience
interested in their topic or motivated to care
about their argument. A way to help solve this
problem is through the use of language that
personalizes your topic. Rather than saying,
“One might argue” say “You might argue.”
Rather than saying “This could impact the country in ways we have not yet imagined,” say
“This could impact your life in ways that you have not imagined.” By using language that
directly connects your topic or argument to the audience you better your chances of
getting your audience to listen and to be persuaded that your subject matter is serious and
important to them. Using words like “us,” “you,” and “we” can be a subtle means of getting
your audience to pay attention to your speech. Most people are most interested in things
that they believe impact their lives directly— make those connections clear for your
audience by using personal language.
Using Language Well: The Importance of Ethical and Accurate Language
Language and Ethics

As was noted at the beginning of this chapter, language is culturally transmitted—we learn
our language from those around us. For most of us this means that we may first learn
language from our parents, but as we
grow older, other family members,
friends, educators and even the media
impact our vocabularies and our
choices regarding what language we
use. Think about a world without
language. Quite simply, we’d have no
way of participating in our world
without it. People constantly produce
language to categorize and organize
the world.
Think back to our discussion of how language influences your social reality. In my work as a
mentor, I tutored a girl in elementary school who had a very difficult time saying the word
“lake.” I used the word “lake” as part of a homework exercise. What I had not realized was
that she had never seen a lake, either in person or in a picture, or, if she had seen a lake no
one had pointed to that body of water and called it a “lake.” The concept of a “lake” was
simply not in her reality. No “lakes” existed in her world. This is a key example of how the
language that we learn and that we choose to use says something about our social reality.
Consider the above example another way. Let’s say that my young friend had seen a lake
and knew how to say the word and what the word referred to, but that she had only been
privy to people who used the word negatively. If throughout her life “lakes” were
discussed as “bad things” to be avoided, she would have a very different perspective on
lakes than most people. Switching this example around a little helps illustrate the fact that
language is not neutral. Language carries ideas, and while there is often more than one
choice in terms of which word to use, often the words from which you are choosing are not
equal in terms of the reality that they communicate.
Think about the difference between calling a specific place “the projects” versus calling that
same place “public housing.” Both phrases refer to a particular geographical space, but
calling a neighborhood “the projects” as opposed to “public housing” communicates
something very different, and more negative, about this neighborhood. Often students use
the words that they hear more commonly used, so referring to “the projects” as opposed to
“public housing” usually indicates that they have not thought enough about their word
choices or thought about the impact of those choices.
By and large, language is a tool for concealing the truth. ~ George Carlin
As this example points out, we have a variety of words from which to choose when
constructing a message. Successful speakers recognize that in addition to choosing
words that help with clarity and vividness, it is important to think about the connotations
associated with one word or the other. When speakers are not careful in terms of word
choice in this sense, it is possible to lose credibility with the audience and to create the
perception that you are someone that perhaps you are not. If you use “the projects”
instead of “public housing,” audience members may view you as someone who has
negative perceptions of people who live in public housing when you do not feel that way
at all. Clearly, not being careful about language choices can be a costly mistake.
But what do these examples have to do with ethics? For our purposes here, there are two
ways to think about communication and ethics. First, ethical communication is that which
does not unfairly label one thing or another based on personal bias. So, in addition to
choosing “public housing” over “the projects,” an ethical speaker will choose terms that
steer clear from intentional bias. For example, pro-life speakers would refrain from calling
“pro-choice” people “pro-abortion” since the basic principle of the “pro- choice” position is
that it is up to the person, not society, to choose whether or not an abortion is acceptable.
That is a very different position than being “pro-abortion.” Indeed, many pro- choice
citizens would not choose abortion if faced with an unplanned pregnancy; therefore calling
them “pro- abortion” does not reflect the reality of the situation; rather, it is the purposeful
and unethical use of one term over the other for emotional impact. Similarly, if a pro-choice
person is addressing a crowd where religious organizations are protesting against the
legality of abortion, it would not be ethical for the pro-choice speaker to refer to the “anti-
abortion” protestors as “religious fanatics.” Simply because someone is protesting abortion
on religious grounds does not make that person a “religious fanatic,” and as in the first
example, choosing the latter phrase is another purposeful and unethical use of one term
over another for emotional impact.
Language exerts hidden power, like the moon on the tides. ~ Rita Mae Brown
A second way to link communication and ethics is to remember that ethical speakers
attempt to communicate reality to the best of their ability. Granted, as was noted above,
each person’s social reality is different, depending on background, influences, and cultural
institutions, for example. But regardless of whether you think that a “lake” is a good or bad
thing, lakes still exist in reality. Regardless of whether or not you think rocks are useful or
not, rocks still exist. So ethical communication also means trying to define or explain your
subject in terms that are as closely tied to an objective reality as is possible—it is your best
attempt to communicate accurately about your topic. Sexist and heterosexist language are
two types of language to be avoided by ethical speakers because each type of language
does communicate inaccuracies to the audience.
Sexist and Heterosexist Language

One of the primary means by which speakers regularly communicate inaccurate information
is through the use of sexist language. In spite of the fact that the Modern Language
Association deemed sexist language as grammatically incorrect back in the
1970s, many people and institutions (including most colleges and universities) still regularly
use sexist language in their communication.
An argument I regularly hear from students is that language has “always been sexist.” This
is, in fact, not true. As Dale Spender notes in her book, Man Made Language, until 1746
when John Kirkby formulated his “Eighty Eight Grammatical Rules,” the words “they” and
“their” were used in sentences for sex-indeterminable sentences.[1] Kirkby’s rule number
twenty-one stated that the male sex was more comprehensive than the female and thus
argued that “he” was the grammatically correct way to note men and women in writing
where mixed sexed or sex-indeterminable situations are referred to.[2] Women were not
given equal access to education at this time and thus the male grammarians who filled the
halls of the academy and had no incentive to disagree with Mr. Kirkby, accepted his eighty-
eight rules in full.
Interestingly though, the general population was not as easily convinced. Perhaps because
they were not used to identifying women as men in language or perhaps because it did not
make rational sense to do so, the general public ignored rule number twenty-one. Incensed
by the continued misuse of “they,” male grammarians were influential in the passing of the
1850 Act of Parliament which legally asserted that “he” stood for “she.”[3] Yes, you read
correctly. Parliament passed legislation in an effort to promote the use of sexist language.
And it worked! Eventually the rule was adhered to by the public and thus we have the
regular and rarely challenged use of sexist language. But this use of language was not
“natural” or even “normal” for many millennia.
Pretending that we haven’t learned about the work of Dale Spender, let’s assume that
language has “always been sexist.” Even if language was always sexist, that does not make
the use of sexist language right. We wouldn’t make a similar argument about racist
language, so that argument isn’t any stronger with regard to language that is sexist. It
simply isn’t acceptable today to use sexist language; and by learning to avoid these
common mistakes, you can avoid using language that is grammatically incorrect, unethical,
and problematic. See Table 10.1 for examples of sexist and non-sexist language.
Table 10.1: Comparison of Sexist and Gender-Neutral Terms
Sexist Terms Gender-Neutral Terms
Actress Actor
Ballerina Ballet Dancer
Businessman Business Person
Chairman Chairperson
Fireman Firefighter
Fisherman Fisher
Mailman/Postman Mail/Letter Carrier
Male Nurse Nurse
Policeman Police Officer
Stewardess Flight Attendant
Waitress Server
He (to mean men and women) He or She, He/She, They
Examples:
Example: If a student wants to do well, he or she
If a student wants to do well, he must study.
must study. If students want to do well, they must
study.
Is your remarkably sexist drivel intentional, or just some horrible mistake? ~ Yeardley Smith
First, you should avoid the use of what is called the generic “he” or “man,” which is the
use of terms such as “mankind” instead of “humankind” or “humanity,” or the use of
“man” or “he” to refer to all people. A common response from students with regard to the
use of “generic he” is that the word is intended to represent men and women, therefore
when it’s used it is not used to be sexist. If it were really the case that people truly
recognized in their minds that the term “man” includes women, then we would talk about
situations in which “man has difficulty giving birth”[4] or the “impact of menstruation on
man’s biology.” Of course, we do not say those things because they simply wouldn’t make
sense to us. Perhaps you can now see why the people of
the 1700s and 1800s had trouble switching from non-
sexist to sexist language—it defied their own common
sense just as discussing how “man gets pregnant” defies
yours.
Second, you should avoid using man-linked terms, which

are terms such as “fireman” or “policemen.” It is
appropriate to use these terms when you know that the
people you are speaking about are men only, but if you do
not know for sure or if you’re talking about groups
generally, you should avoid using these types of terms and
replace them with “firefighters” and “police officers.”
Colleges and universities should replace “freshman” with
“first- year students” and so should you. Other, non job-
oriented words also suffer from this same problem. People
often note that tables need to be “manned” rather than “staffed” and that items are “man-
made” instead of “human made” or “handmade.”
A final common use of sexist language occurs when people use spotlighting when discussing
the occupations of men and women. How often have you heard (or used) a phrase such as
“he’s a male nurse” or “that female lawyer?” When we spotlight in these ways, we are
pointing out that a person is deviating from the “norm” and implying that someone’s sex is
relevant to a particular job. According to Peccei, in the English language there is a very strong
tendency to “place the adjective expressing the most ‘defining’ characteristic closest to the
noun.”[5] Thus, as Turner points out, a phrase like the “old intelligent woman” violates our
sense of “correct,” not because there’s anything wrong with the word order grammatically,
but because it contradicts our customary way of thinking that values youth over age.[6] If you
talk about a “male nurse” or a “female cop,” you risk communicating to the audience that you
believe the most salient aspect of a particular job is the sex of the person that normally does
it, and some audience members may not appreciate that assumption on your part.
The use of sexist language is not just grammatically incorrect; its use is also linked to ethics
because it communicates a reality that does not exist—it is not accurate. Man- linked
language communicates male superiority and that there are more men than women
because women are regularly erased linguistically in speech and writing. Man- linked terms
and spotlighting communicate that some job activities are appropriate for men but not
women and vice versa by putting focus on the sex of a person as linked to their job or
activity. Finally, the use of the generic “he” or “man” communicates that men are the norm
and women deviate from that norm. If all humans are called “man,” what does that say
about women? Sexist language can also limit what young males and females believe that
they can accomplish in their lives. Ethical speakers should therefore avoid using language
that communicates these sexist practices.
Speakers who choose to continue to use

sexist language are not only speaking in a
manner that is grammatically incorrect,
they are also risking communicating
negative ideas about themselves to
audience members. Often the use of sexist
language is because of a careless error, so
be careful about language choice so that
you don’t accidentally communicate
something about yourself that you didn’t
intend or that isn’t true. Remember that if
one person in your audience is offended by
some aspect of your language use, they may share their opinions with others in the room. If
that one person is a leader of the larger group or is someone whose opinions people care
about, offending that one audience member may cause you to “lose” many other audience
members as well.
Heterosexist language is language that assumes the heterosexual orientation of a person or
group of people. Be careful when speaking not to use words or phrases that assume the
sexual orientation of your audience members. Do not make the mistake of pointing to
someone in your audience as an example and discussing that person with the assumption
that she is heterosexual by saying something like, “Let’s say this woman here is having
trouble with her husband.” When thinking of examples to use, consider using names that
could ring true for heterosexuals and homosexuals alike. Instead of talking about Pat and
Martha, discuss an issue involving Pat and Chris. Not only will you avoid language that
assumes everyone’s partner is of the opposite sex, you will also better your chances of
persuading using your example. If the use of sex- specific names doesn’t ring true with
members of your audience that are homosexual, it is possible that they are not as likely to
continue to listen to your example with the same level of interest. They are more likely to
follow your example if they aren’t confronted immediately with names that assume a
heterosexual relationship. There are, of course, ethical considerations as well. Because it is
likely that your entire audience is not heterosexual (and certainly they do not all hold
heterosexist attitudes), using heterosexist language is another way that speakers may
alienate audience members. In reality the world is not completely heterosexual and even in
the unlikely case that you’re speaking in a room of consisting completely of heterosexuals,
many people have friends or relatives that are homosexual, so the use of heterosexist
language to construct the world as if this were not the case runs counter to ethical
communication.
Spender, D. (1990). Man Made Language. New York: Pandora. ↵
1. Spender 1990 ↵
2. Spender 1990 ↵
3. Spender 1990 p. 156 ↵
4. Peccei, J. (2003). Language and age. In L. Thomas et. al., Language, society, and power, 2nd Ed. New York: Routledge ↵
5. Peccei 2003 ↵
Using Language Well: Avoiding Language Pitfalls

There are other aspects of language you should consider when thinking about how language
choices impact the audience’s perception of you.
Profanity
It seems obvious, but this fact bears repeating—you should refrain from using profanity in
your speeches. One of the primary rules of all aspects of public speaking (audience analysis,
delivery, topic selection, etc.) is that you should never ignore audience expectations.
Audiences do not expect speakers to use profane language, and in most cases, doing so will
hurt your credibility with the audience. It is true that certain audiences will not mind an
occasional profane word used for effect, but unless you are speaking to a group of people
with whom you are very familiar, it is difficult to know for sure whether the majority of the
audience will respond positively or negatively to such language use. If you even offend one
person in an audience and that person happens to be an opinion leader for other audience
members, the negative impact of your language on that one person could end up having a
much larger influence on the audience’s perception of you.
I wanted to cut down on the profanity, because I think I’m funnier without sayin’ a lot of
cuss words. ~ Chris Tucker
Exaggeration
Speakers should also be careful about exaggeration. Hyperbole is the use of moderate
exaggeration for effect and is an acceptable and useful language strategy. What is not
acceptable, however, is the use of exaggeration to an extent that you risk losing credibility.
For example, while it is acceptable to note that “it snows in South Texas as often as pigs
fly,” it would not be acceptable to state that “It never snows in South Texas.” In the first
case, you are using hyperbole as a form of exaggeration meant to creatively communicate
an idea. In the second case, your use of exaggeration is stating something that is not true.
It is unwise to use words such as “never” and “always” when speaking. It may be the case
that speakers make this mistake accidentally because they are not careful with regard to
word choice. We so easily throw words like “always” and “never” around in everyday
conversation that this tendency transfers onto our public speeches when we are not
thinking carefully about word choice.
There are two problems with the careless use of exaggeration. First, when you use words
like “always” and “never,” it is not likely that the statement you are making is true—as very
few things always or never happen. Therefore, audiences might mistake your careless use
of language for an attempt to purposefully misrepresent the truth. Second, when you
suggest that something “always” or “never” happens, you are explicitly challenging your
audience members to offer up evidence that contradicts your statement. Such a challenge
may serve to impact your credibility negatively with the audience, as an audience member
can make you look careless and/or silly by pointing out that your “always” or “never”
statement is incorrect.
Exaggeration is a blood relation to falsehood and nearly as blamable. ~ Hosea Ballou

Powerless Language
Finally, think about using powerful language when speaking. Because women are more likely
than men to be socialized to take the feelings of others into account, women tend to use less
powerful language than men.[1] Both men and women, however, can use language that
communicates a lack of power. In some cases speakers use powerless language that
communicates uncertainty. For example, a speaker might say “It seems to me that things are
getting worse,” or “In my estimation, things are getting worse.” These phrases communicate
a lack of certainty in your statements. It is likely that in the case of these speeches, the
speaker is arguing that some problem is getting worse, therefore more powerful language
would be acceptable. Simply state that “Things are getting worse” and don’t weaken your
statement with phrases that communicate uncertainty.
Speakers should also beware of hedges, tag

questions, and qualifiers. Examples of hedges
would include, “I thought we should,” “I sort of
think,” or “Maybe we should.” Use more
powerful statements such as “We should” or “I
believe.” In addition, speakers should avoid the
use of tag questions, which are quick questions at
the end of a statement that also communicate
uncertainty. People who use tag questions might
end a statement with “Don’t you think?” or
“Don’t you agree?” rather than flatly stating
what they believe because it can appear to
audiences that you are seeking validation for
your statements. Qualifiers such as “around” or
“about” make your sentences less definitive, so generally avoid using them.
Interestingly, however, there are cases when using less powerful language may be useful.
While a full discussion of these instances is out of the purview of this chapter, good
speakers will recognize when they should use more or less powerful language. I tell my
students that there are some cases when negotiation between two or more parties is the
key and that in these instances using language that communicates complete certainty
might impede fruitful negotiation because other parties may incorrectly perceive you as
inflexible. On the other hand, in some cases you must “win” an argument or “beat”
another speaker in order to even get to the negotiation table, and in those cases, the use
of more powerful language may be warranted. It bears repeating that better speakers
know how to use language in response to specific contexts in order to be successful, hence
thinking about what contexts require more or less powerful language is always a good idea.
There may be times when we are powerless to prevent injustice, but there must never be a
time when we fail to protest. ~ Elie Wiesel
Incorrect Grammar
While the use of sexist or heterosexist language may imply some negative qualities about
you to your audience, the use of incorrect grammar in your speech will explicitly
communicate negative attributes about you quite clearly. There are four primary means by
which incorrect grammar tends to make its way into speeches, including basic error,
mispronunciations, regionalisms, and colloquialisms.
Basic errors occur when people make

simple mistakes in grammar because of
carelessness or a lack of knowledge. If you
are unsure about the grammatical structure
of a sentence, ask someone.
Although spoken English doesn’t obey the

rules of written language, a person who
doesn’t know the rules thoroughly is at a
great disadvantage. ~ Marilyn vos Savant
Practicing your speech in front of others can help you catch mistakes. Grammatical errors
can also happen when speakers aren’t familiar enough with their speech. If you do not know
your topic well and have not given yourself an adequate amount of time for practice, you
may fumble some during your speech and use incorrect grammar that you normally
wouldn’t use. One of the most regular critiques made of President George W. Bush is that he
regularly makes grammatical errors in public. In one case President Bush stated, “Rarely is
the question asked: Is our children learning?” In another instance he stated, “I have a
different vision of leadership. A leadership is someone who brings people together.”[2] When
President Bush makes these mistakes, many people take note and it gives his detractors
ammunition to critique his ability to lead. Unlike President Bush, you do not have a team of
public relations specialists ready to explain away your grammatical error so you should take
great care to make sure that you’re prepared to speak.
Apparently Arnold was inspired by President Bush, who proved you can be a successful
politician in this country even if English is your second language. ~ Conan O’Brien
In addition, you must be sure that you are pronouncing words correctly. In one instance I
had a student who began discussing the philosopher Plato, except she pronounced his name
“Platt-o” instead of “Play-toe.” I could see students glancing at each other and rolling their
eyes in response to this mistake. Indeed, it was even difficult for me to pay attention after
the mistake because it was such a blatant error. Making pronunciation mistakes, especially
when you’re pronouncing words that the general public deems ordinary, can seriously
impede your credibility. It was likely difficult for students to take this speaker’s remaining
comments seriously after she’d made such a big mistake. If you’re unsure about how to
pronounce a word, check with someone else or with the dictionary to make sure you’re
pronouncing it correctly. In fact, many online dictionaries such as Merriam-Webster.com
and Dictionary.com now include a function that allows you to hear how the word is
pronounced. And if it’s a word you’re not used to saying, such as a technical or medical
term, practice saying it out loud 10-20 times a day until you’re comfortable with the word.
Remember that our mouths are machines and that our tongues, teeth, cheeks, lips, etc. all
work together to pronounce sounds. When faced with a word that our mouths are not yet
“trained” to say, it is more likely that we’ll mispronounce the word or stutter some on it
during a speech. But if you practice saying the word out loud several times a day leading up
to your speech, you’re less likely to make a mistake and your confidence will be boosted
instead of hurt in the midst of your speech.
Remember: Y’all is singular. All y’all is plural. All y’all’s is plural possessive. ~ Kinky Friedman
Some grammar problems occur because people use regionalisms when speaking, which may
pose problems for people in the audience not familiar with the terms being used.
Regionalisms are customary words or phrases used in different geographic regions. For
example, growing up in Texas I used “y’all,” while my students in Pennsylvania might use
“youins” or “yins” to mean a group of people. In the South, many people use the phrase
“Coke” to mean any soft drink (probably because Coco-Cola is headquartered in Atlanta),
while in the Northeast a “Coke” might be called a “tonic” and in other regions
it might be called a “pop” or “soda pop.” You must be careful when using regional terms
because your audience may not interpret your message correctly if they are not familiar
with the regionalism you’re using. Try to find terms that are broader in their use, perhaps
using “you all” or “soft drink” instead of the
regional terms you may be used to using in
everyday conversations.
Another grammar issue often linked to

region is the use of colloquialisms.
Colloquialisms are words or phrases used
in informal speech but not typically used in
formal speech. Using the word “crick”
instead of “creek” is one example of a
colloquialism, and in some areas “I’m
getting ready to cook dinner” would be said, “I’m fixin’ to make dinner.” Colloquialisms can
also be phrases that stem from particular regions. In some regions nice clothes are often
referred to as your “Sunday best,” and in some areas, when people are preparing to
vacuum, they note that they are getting ready to “red up the place” (make it ready for
visitors). Like regionalisms, an audience understanding your use of colloquialisms depends
on their familiarity with the language tendencies of a certain geographic area, so steering
clear of their use can help you make sure that your message is understood by your
audience. Another problem that regionalisms and colloquialisms have in common is that
some audience members may consider their use a sign of lesser intellect because they are
not considered proper grammar, so you also risk leaving a bad impression of yourself with
audience members if you make these language choices for a formal presentation.
I personally think we developed language because of our deep need to complain. ~ Lily
Tomlin
Other Language Choices to Consider

Clichés are phrases or expressions that, because of overuse, have lost their rhetorical
power. Examples include sayings such as “The early bird gets the worm” or “Making a
mountain out of a molehill.” Phrases such as these were once powerful ways of
communicating an idea, but because of overuse these phrases just don’t have the impact
that they once had. Using clichés in your speeches runs the risk of having two negative
attributions being placed on you by audience members. First, audience members may feel
that your use of a cliché communicates that you didn’t take the speech seriously and/or
were lazy in constructing it. Second, your audience members may perceive you as someone
who is not terribly creative. Clichés area easy ways to communicate your message, but you
might pay for that ease with negative feelings about you as a speaker from your audience.
Try to avoid using clichés so that audiences are more likely to perceive you positively as a
speaker.
Another consideration for speakers is whether or not to use language central to the
popular culture of a time period. Whether we’re talking about “groovy, man” from the
1970s or “like totally awesome” from the 1980s, or “word to your mutha” from the 1990s,
the language central to the popular culture of any time period is generally something to be
avoided in formal public speaking. Like slang or profanity, language stemming from popular
culture can be limited in its appeal. Some audiences may not understand it, some
audiences may negatively evaluate you for using language that is too informal, and other
audiences will have negative preconceived notions about “the kind of people” that use
such language (e.g., “hippies” in the 1970s), and they will most likely transfer those
negative evaluations onto you.
Gamble, T. K. & Gamble, M. W. (2003). The gender communication connection New York:
Houghton-Mifflin. ↵
1. About.com (2011). Bushisms—U.S. President proves how difficult English really is! Retrieved from.
http://esl.about.com/library/weekly/aa032301a.htm ↵
Using Language Well: Conclusion
This chapter has discussed a number of
important aspects of language that good
speakers should always consider. It is important
for speakers to remember the power of language
and to harness that power effectively, yet
ethically. We’ve discussed the relationship
between the language we use and the way we
see the world, the importance of using language
that is clear, vivid, stylized, ethical and that
reflects well on you as the speaker.
The difference between choosing one wordover another can be as significant as an audience
member remembering your presentation or forgetting it and/or an audience turning against
you and your ideas. Taking a few extra moments to add some alliteration or to check for
language that might offend others is time very well spent. The next time you have to write or
speak about an issue, remember the importance of language and its impact on our lives—
carefully consider what language will you use and how will those language choices make a
difference in how your audiences defines and understands your topic.
If you talk to a man in a language he understands, that goes to his head. If you talk to him in
his language, that goes to his heart. ~ Nelson Mandela
Using Language Well: Review Questions and Activities

REVIEW QUESTIONS
1) Explain the difference between communication and language.
2) Explain the relationship between language and the way that humans perceive their worlds.
3) Why should you use simple language in your speech?
4) The use of concrete and precise language in your speeches helps prevent what sorts of
problems?
5) Give an example of a metaphor and explain how that metaphor functions to
communicate a specific idea more clearly.
6) What is alliteration?
7) Why is personalized language important?
8) What are some examples of types of sexist language and what is the impact of those
examples?
9) What are two problems associated with using exaggerated language in your
speeches?
10) Explain the types of powerless language most commonly used.
11) Why shouldn’t you use clichés in your speech?
12) Why is correct grammar important to good speech making?
ACTIVITIES
1) Speakers should avoid the use of sexist language. Consider the sexist words and
phrases listed below and think of as many replacement words as you can.
a. Bachelor’s Degree b. Bogeyman c. Brotherhood d. Businessman
e. Chairman f. Forefather g. Layman h. Mailman
i. Manmade j. Repairman k. Salesman l. Female Doctor
2) Using speeches from mlkonline.net or jfklibrary.org, choose any speech from the Reverend
Dr. Martin Luther King, Jr., President John F. Kennedy, or Attorney General Robert F.
Kennedy and isolate one paragraph that you believe exemplifies a careful and effective use
of language. Rewrite that paragraph as I did for my classes, using more common and less
careful word choices. Compare the paragraphs to each other once you’re done, noticing the
difference your changes in language make.
3) Speakers should always remember that it’s rarely helpful to use a long word when a short
word will do and that clichés should be avoided in speeches. Look at these common clichés,
reworded using language that obstructs rather than clarifies, and see if you can figure out
which clichés have been rewritte.
a) A piece of pre-decimal currency conserved is coinage grossed.
b) The timely avian often acquires the extended soft-bodied invertebrate.
c) A utensil often used for writing is more prodigious than a certain long-edged weapon.
d) Let slumbering members of the canine variety remain in slumber
e) An animal of the avian variety resting on one’s palm is more valuable than double that
amount in one’s appendage most often used for tactile feedback.
Glossary
Alliteration
The repetition of the initial sounds of words.
Antithesis
Rhetorical strategy that uses contrasting statements in order to make a rhetorical point.
Clichés
Phrases or expressions that, because of overuse, have lost their rhetorical power.
Colloquialisms
Words or phrases used in informal speech but not typically used in formal speech.
Communication
Attempts to reproduce what is in our minds in the minds of our audience.
Generic “he” or “man”
Language that uses words such as “he” or “mankind” to refer to the male and female
population.
Hedges
Powerless phrases such as “I thought we should,” “I sort of think,” or “Maybe we should”
that communicate uncertainty.
Heterosexist Language
Language that assumes the heterosexual orientation of a person or group of people.
Hyperbole
The use of moderate exaggeration for effect.
Jargon
The specialized language of a group or profession.
Language
The means by which we communicate—a system of symbols we use to form messages.
Man-linked Terms
Terms such as “fireman” or “policemen” that incorrectly identify a job as linked only to a
male.
Metaphors
Comparisons made by speaking of one thing in terms of another.
Qualifiers
Powerless words such as “around” or “about” that make your sentences less definitive.
Regionalisms
Customary words or phrases used in different geographic regions.
Sexist Language
Language that unnecessarily identifies sex or linguistically erases females through the use
of man- linked terms and/or the use of “he” or “man” as generics.
Similes
Comparisons made by speaking of one thing in terms of another using the word “like” or
“as” to make the comparison.
Slang
Type of language that most people understand but that is not considered acceptable in
formal or polite conversation.
Spotlighting
Language such as “male nurse” that suggests a person is deviating from the “normal”
person who would do a particular job and implies that someone’s sex is relevant to a
particular job.
Tag Questions
Powerless language exemplified by ending statements with questions such as “Don’t you
think?” or “Don’t you agree?”
Using Language Well: References
About.com (2011). Bushisms—U.S. President proves how difficult English really is!
Retrieved from. http://esl.about.com/library/weekly/aa032301a.htm
Gamble, T. K. & Gamble, M. W. (2003). The gender communication connection. New York: Houghton-Mifflin.
Time.com (1981, February 23). “Haigledygook and secretaryspeak.” Retrieved from
http://www.time.com/time/magazine/article/0,9171,949069,00.html
Hamilton, G. (2008). Public speaking for college and career, 8th Ed. New York: McGraw- Hill.
Jackson, J. (1984). 1984 Speech at the Democratic National Convention. San Francisco, CA: July 18. Found at
http://www.americanrhetoric.com/speeches/jessejackson1984dnc.htm
King, M. L., Jr. (1963, August 28). I Have a Dream [Speech]. Washington, D.C. Retrieved from
http://www.americanrhetoric.com/speeches/mlkihaveadream.htm
Peccei, J. (2003). Language and age. In L. Thomas et. al.,Language, society, and power, 2nd Ed. New York: Routledge.
Spender, D. (1990). Man Made Language. New York: Pandora.
Thomas, L., Wareing, S. Singh, I., Pecci, J. S., Thornborrow, J. & Jones, J. (2003). Language, society, and power: An introduction,
2nd Ed. New York: Routledge.
photo credits
p. 1 Rail Forum by Michigan Municipal League
p. 2 Rev. Martin Luther King Jr. by Dick DeMarcisco
http://commons.wikimedia.org/wiki/File:Martin_Luther_King_Jr_NYWTS_6.jpg
p. 3 Secretary of State Alexander Haig by University of Texas
http://commons.wikimedia.org/wiki/File:Al_Haig_speaks_to_press_1981.jpg
p. 4. LAMB Teal Wrap Sweater http://www.bluefly.com/
p. 5 Goth people by Rama http://commons.wikimedia.org/wiki/File:Goth_f222791.jpg
p. 6 Audience at Next conference by NEXT Berlin
p. 7 “Feminazi” coined by Rush Limbaugh, see http://www.merriam-
webster.com/dictionary/feminazi
p. 8 Italian Soldier by the Italian Army
http://commons.wikimedia.org/wiki/File:Italian_Soldier_Olypmic_Games_Turin_2006.jp g
p. 9 Married gay couple by John http://commons.wikimedia.org/wiki/File:Married_Gay_Couple_John_and_Jamie.jpg
p. 10 Malalai Joya by AfghanKabul
Chapter 12: Informative Speaking
Author: Saylor.org
Tammera Stokes Rice, College of the Canyons
Unless otherwise noted, content in Chapter 12 is licensed under the Creative Commons Attribution 4.0 International License.
LEARNING OBJECTIVES
● Explain the importance of accuracy, clarity and listener interest in informative
speaking.
● Discuss why speaking to inform is important. Identify strategies for making
information clear and interesting to your speaking audience.
● Identify the different types of speeches
● Identify several categories of topics that may be used in informative speaking.
● Describe several approaches to developing a topic.
Chapter Outline
● Introduction
● Informative Speaking Goals
 Why We Speak to Inform
 Making Information Clear and Interesting for the Audience
 Adjust Complexity to the Audience
 Avoid Unnecessary Jargon
 Create Concrete Images
 Keep Information Limited
 Link Current Knowledge to New Knowledge
 Make it Memorable
 Make it Relevant and Useful
 Personalize Your Content
● Types of Informative Speeches

 Speech of Description
 Speech of Demonstration
 Speech of Definition
 Developing Your Topic For the Audience
 Difficult Concepts or Language
 Difficult-to-Envision Processes or Structures
 Difficult to Understand
 Ethics
● Conclusion
● Glossary
● References
Welcome to Informative Speaking

An informative speech conveys knowledge, a task that you’ve engaged in throughout your
life. When you give driving directions, you convey knowledge. When you caution someone
about crossing the street at a certain intersection, you are describing a dangerous situation.
When you steer someone away from using the car pool lane, you are explaining what it’s
for.
When your professors greet you on the first day of a new academic term, they typically
hand out a course syllabus, which informs you about the objectives and expectations of
the course. Much of the information comes to have greater meaning as you actually
encounter your coursework. Why doesn’t the professor explain those meanings on the
first day? He or she probably does, but in all likelihood, the explanation won’t really
make sense at the time because you don’t yet have the supporting knowledge to put it in
context. However, it is still important that the orientation information be offered. It is
likely to answer some specific questions, such as the following: Am I prepared to take
this course? Is a textbook required? Will the course involve a great deal of writing? Does
the professor have office hours? The answers to these questions should be of central
importance to all the students. These orientations are informative because they give
important information relevant to the course.
An informative speech does not attempt to convince the audience that one thing is
better than another. It does not advocate a course of action. Let’s say, for instance, that
you have carefully followed the news about BP’s Deepwater Horizon oil spill in the Gulf
of Mexico. Let’s further say that you felt outraged by the sequence of events that led to
the spill and, even more so, by its consequences. Consider carefully whether this is a good
topic for your informative speech. If your speech describes the process of offshore oil
exploration, it will be informative. However, if it expresses your views on what petroleum
corporations shoulddo to safeguard their personnel and the environment, save that topic
for a persuasive speech.
Being honest about your private agenda in choosing a topic is important. It is not always
easy to discern a clear line between informative and persuasive speech. Good information
has a strong tendency to be persuasive, and persuasion relies on good information. Thus
informative and persuasive speaking do overlap. It remains up to you to examine your real
motives in choosing your topic. As we have said in various ways, ethical speaking means
respecting the intelligence of your audience. If you try to circumvent the purpose of the
informative speech in order to plant a persuasive seed, your listeners will notice. Such
strategies often come across as dishonest.
Informative Speaking Goals

A good informative speech conveys accurate information to the audience in a way that is
clear and that keeps the listener interested in the topic. Achieving all three of these
goals—accuracy, clarity, and interest—is the key to your effectiveness as a speaker. If
information is inaccurate, incomplete, or unclear, it will be of limited usefulness to the
audience. There is no topic about which you can give complete information, and therefore,
we strongly recommend careful narrowing. With a carefully narrowed topic and purpose, it
is possible to give an accurate picture that isn’t misleading. Some professors may ask you
to narrow down the topic by asking Who, What, When, Where and Why? This will help
you narrow the topic and define the specific purpose of the speech.
Part of being accurate is making sure that your information is current. Even if you k n o w a
great deal about your topic or wrote a good paper on the topic in a high school course, you
need to verify the accuracy and completeness of what you know. Most people understand
that technology changes rapidly, so you need to update your information almost
constantly, but the same is true for topics that, on the surface, may seem to require less
updating. For example, the American Civil War occurred 150 years ago, but contemporary
research still offers new and emerging theories about the causes of the war and its long-
term effects. So even with a topic that seems to be unchanging, you need to carefully
check your information to be sure it’s accurate and up to date.
In order for your listeners to benefit from your speech, you must convey your ideas in a
fashion that your audience can understand. The clarity of your speech relies on logical
organization and understandable word choices. You should not assume that something
that’s obvious to you will also be obvious to the members of your audience. Formulate
your work with the objective of being understood in all details, and rehearse your speech
in front of peers who will tell you whether the information in your speech makes sense.
In addition to being clear, your speech should be interesting. Your listeners will benefit
the most if they can give sustained attention to the speech, and this is unlikely to
happen if they are bored. This often means you will decide against using some of the
topics you know a great deal about. Suppose, for example, that you had a summer job as
a veterinary assistant and learned a great deal about canine parasites. This topic might
be very interesting to you, but how interesting will it be to others in your class? In order
to make it interesting, you will need to find a way to connect it with their interests and
curiosities. Perhaps there are certain canine parasites that also pose risks to humans—
this might be a connection that would increase audience interest in your topic.
Why We Speak to Inform

Informative speaking is a means for the delivery of knowledge. In informative speaking, we
avoid expressing opinion. This doesn’t mean you may not speak about controversial topics.
However, if you do so, you must deliver a fair statement of each side of the issue in debate.
If your speech is about standardized educational testing, you must honestly represent the
views both of its proponents and of its critics. You must not take sides, and you must not
slant your explanation of the debate in order to influence the opinions of the listeners. You
are simply and clearly defining the debate. If you watch the evening news on a major
network television (ABC, CBS, or NBC), you will see newscasters who undoubtedly have
personal opinions about the news, but are trained to avoid expressing those opinions
through the use of loaded words, gestures, facial expressions, or vocal tone. Like those
newscasters, you are already educating your listeners simply by informing them. Let them
make up their own minds. This is probably the most important reason for informative
speaking.
Making Information Clear and Interesting for the Audience

A clear and interesting speech can make use of description, causal analysis, or
categories. With description, you use words to create a picture in the minds of your
audience. You can describe physical realities, social realities, emotional experiences,
sequences, consequences, or contexts. For instance, you can describe the mindset of the
Massachusetts town of Salem during the witch trials. You can also use causal analysis,
which focuses on the connections between causes and consequences. For example, in
speaking about health care costs, you could explain how a serious illness can put even a
well-insured family into bankruptcy. You can also use categories to group things
together. For instance, you could say that there are three categories of investment for
the future: liquid savings, avoiding debt, and acquiring properties that will increase in
value.
There are a number of principles to keep in mind as a speaker to make the information you
present clear and interesting for your audience. Let’s examine several of them.
Adjust Complexity to the Audience

If your speech is too complex or too simplistic, it will not hold the interest of your
listeners. How can you determine the right level of complexity? Your audience analysis is
one important way to do this. Will your listeners belong to a given age group, or are they
more diverse? Did they all go to public schools in the United States, or are some of your
listeners international students? Are they all students majoring in communication studies,
or is there a mixture of majors in your audience? The answers to these and other
audience analysis questions will help you to gauge what they know and what they are
curious about.
Never assume that just because your audience is made up of students, they all share your
knowledge set. If you base your speech on an assumption of similar knowledge, you might
not make sense to everyone. If, for instance, you’re an intercultural communication
student discussing multiple identities, the psychology students in your audience will most
likely reject your message. Similarly, the term “viral” has very different meanings
depending on whether it is used with respect to human disease, popular response to a
website, or population theory. In using the word “viral,” you absolutely must explain
specifically what you mean. You should not hurry your explanation of a term that’s
vulnerable to misinterpretation. Make certain your listeners know what you mean before
continuing your speech. Stephen Lucas explains, “You cannot assume they will know what
you mean. Rather, you must be sure to explain everything so thoroughly that they cannot
help but understand.” [1] Define terms to help listeners understand them the way you
mean them to. Give explanations that are consistent with your definitions, and show how
those ideas apply to your speech topic. In this way, you can avoid many
misunderstandings.
Similarly, be very careful about assuming there is anything that “everybody knows.”
Suppose you’ve decided to present an informative speech on the survival of the early
colonists of New England. You may have learned in elementary school that their survival
was attributable, in part, to the assistance of Squanto. Many of your listeners will know
which states are in New England, but if there are international students in the audience,
they might never have heard of New England. You should clarify the term either by
pointing out the region on a map or by stating that it’s the six states in the American
northeast. Other knowledge gaps can still confound the effectiveness of the speech. For
instance, who or what was Squanto? What kind of assistance did the settlers get? Only a
few listeners are likely to know that Squanto spoke English and that fact had greatly
surprised the settlers when they landed. It was through his knowledge of English that
Squanto was able to advise these settlers in survival strategies during that first harsh
winter. If you neglect to provide that information, your speech will not be fully
informative.
Beyond the opportunity to help improve your delivery, one important outcome of practicing
your speech in front of a live audience of a couple of friends or classmates is that you can
become aware of terms that are confusing or that you should define for your audience.
Avoid Unnecessary Jargon
If you decide to give an informative speech on a highly specialized topic, limit how much
technical language or jargon you use. Loading a speech with specialized language has the
potential to be taxing on the listeners. It can become too difficult to “translate” your
meanings, and if that happens, you will not effectively deliver information. Even if you
define many technical terms, the audience may feel as if they are being bombarded with
a set of definitions instead of useful information. Don’t treat your speech as a crash
course in an entire topic. If you must, introduce one specialized term and carefully define
and explain it to the audience. Define it in words, and then use a concrete and relevant
example to clarify the meaning.
Some topics, by their very nature, are too technical for a short speech. For example, in a
five-minute speech you would be foolish to try to inform your audience about the causes
of the Fukushima Daiichi nuclear emergency that occurred in Japan in 2011.
Other topics, while technical, can be presented in audience-friendly ways that minimize
the use of technical terms. For instance, in a speech about Mount Vesuvius, the volcano
that buried the ancient cities of Pompeii and Herculaneum, you can use the term
“pyroclastic flow” as long as you take the time to either show or tell what it means.
Create Concrete Images

As a college student, you have had a significant amount of exposure to abstract terms. You
have become comfortable using and hearing a variety of abstract ideas. However, abstract
terms lend themselves to many interpretations. For instance, the abstract term
“responsibility” can mean many things. Among other meanings, it can mean duty, task,
authority, or blame. Because of the potential for misunderstanding, it is better to use
aconcrete word. For example, instead of saying,
Abstract Concrete “Helen Worth was responsible for the project,”
you will convey clearer meaning when you say,
transportation air travel “Helen Worth was in charge of the project,”
“Helen Kimes made the project a success,” or
success completion of project “Helen Worth was to blame for the failure of
the project.”
discrimination exclusion of women
To illustrate the differences between abstract
athletic physically fit
and concrete language, let’s look at a few pairs
of terms:
profound knowledgeable
By using an abstraction in a sentence and then
comparing the concrete term in the sentence,
you will notice the more precise meanings of the concrete terms. Those precise terms are less
likely to be misunderstood. In the last pair of terms, “knowledgeable” is listed as a concrete
term, but it can also be considered an abstract term. Still, it’s likely to be much clearer and
more precise than “profound.”
Keep Information Limited

When you developed your speech, you carefully narrowed your topic in order to keep
information limited yet complete and coherent. If you carefully adhere to your own
narrowing, you can keep from going off on tangents or confusing your audience. If you
overload your audience with information, they will be unable to follow your narrative.
Use the definitions, descriptions, explanations, and examples you need in order to make
your meanings clear, but resist the temptation to add tangential information merely
because you find it interesting.
Link Current Knowledge to New Knowledge

Certain sets of knowledge are common to many people in your classroom audience. For
instance, most of them know what Wikipedia is. Many have found it a useful and
convenient source of information about topics related to their coursework. Because
many Wikipedia entries are lengthy, greatly annotated, and followed by substantial lists
of authoritative sources, many students have relied on information acquired from
Wikipedia in writing papers to fulfill course requirements. All this is information that
virtually every classroom listener is likely to know. This is the current knowledge of your
audience.
Because your listeners are already familiar with Wikipedia, you can link important new
knowledge to their already-existing knowledge. Wikipedia is an “open source,” meaning
that anyone can supplement, edit, correct, distort, or otherwise alter the information in
Wikipedia. In addition to your listeners’ knowledge that a great deal of good information
can be found in Wikipedia, they must now know that it isn’t authoritative. Some of your
listeners may not enjoy hearing this message, so you must find a way to make it
acceptable.
One way to make the message acceptable to your listeners is to show what Wikipedia does
well. For example, some Wikipedia entries contain many good references at the end. Most
of those references are likely to be authoritative, having been written by scholars. In
searching for information on a topic, a student can look up one or more of those references
in full-text databases or in the library. In this way, Wikipedia can be helpful in steering a
student toward the authoritative information they need.
Explaining this to your audience will help them accept, rather than reject, the bad news
about Wikipedia.
Make It Memorable
If you’ve already done the preliminary work in choosing a topic, finding an interesting
narrowing of that topic, developing and using presentation aids, and working to maintain
audience contact, your delivery is likely to be memorable. Now you can turn to your
content and find opportunities to make it appropriately vivid. You can do this by using
explanations, comparisons, examples, or language.
Let’s say that you’re preparing a speech on the United States’ internment of Japanese
American people from the San Francisco Bay area during World War II. Your goal is to
paint a memorable image in your listeners’ minds. You can do this through a dramatic
contrast, before and after. You could say, “In 1941, the Bay area had a vibrant and
productive community of Japanese American citizens who went to work every day,
opening their shops, typing reports in their offices, and teaching in their classrooms, just
as they had been doing for years. But on December 7, 1941, everything changed. Within
six months, Bay area residents of Japanese ancestry were gone, transported to
internment camps located hundreds of miles from the Pacific coast.”
This strategy rests on the ability of the audience to visualize the two contrasting situations.
You have alluded to two sets of images that are familiar to most college students, images
that they can easily visualize. Once the audience imagination is engaged in visualization,
they are likely to remember the speech.
Your task of providing memorable imagery does not stop after the introduction. While
maintaining an even-handed approach that does not seek to persuade, you must provide
the audience with information about the circumstances that triggered the policy of
internment, perhaps by describing the advice that was given to President Roosevelt by his
top advisers. You might depict the conditions faced by Japanese Americans during their
internment by describing a typical day one of the camps. To conclude your speech on a
memorable note, you might name a notable individual—an actor, writer, or politician—
who is a survivor of the internment.
Such a strategy might feel unnatural to you. After all, this is not how you talk to your friends
or participate in a classroom discussion. Remember, though, that public speaking is not the
same as talking. It’s prepared and formal. It demands more of you. In a conversation, it
might not be important to be memorable; your goal might merely be to maintain friendship.
But in a speech, when you expect the audience to pay attention, you must make the speech
memorable.
Make It Relevant and Useful

When thinking about your topic, it is always very important to keep your audience members
center stage in your mind. For instance, if your speech is about air pollution, ask your
audience to imagine feeling the burning of eyes and lungs caused by smog.
This is a strategy for making the topic more real to them, since it may have happened to
them on a number of occasions; and even if it hasn’t, it easily could. If your speech is
about Mark Twain, instead of simply saying that he was very famous during his lifetime,
remind your audience that he was so prominent that their own great- grandparents likely
knew of his work and had strong opinions about it. In so doing, you’ve connected your
topic to their own forebears.
Personalize Your Content

Giving a human face to a topic helps the audience perceive it as interesting. If your topic
is related to the Maasai rite of passage into manhood, the prevalence of drug addiction
in a particular locale, the development of a professional filmmaker, or the treatment of a
disease, putting a human face should not be difficult. To do it, find a case study you can
describe within the speech, referring to the human subject by name. This conveys to the
audience that these processes happen to real people.
Make sure you use a real case study, though—don’t make one up. Using a fictional
character without letting your audience know that the example is hypothetical is a
betrayal of the listener’s trust, and hence, is unethical.
Types of Informative Speeches

There are three different types of informative speeches. They are the speech of
demonstration, speech of description and the speech of definition. Each one maintains a
different specific purpose, but all three types have the general purpose of to inform.
Speech of Demonstration
The speech of demonstration is commonly referred to as the process or "how to" speech. It
intends to teach the audience how to complete a task through step-by-step instruction. It
generally uses a temporal layout as each "step" of the process takes the audience through a
sequence of time.
If your speech topic is a process, your goal should be to help your audience
understand it, or be able to perform it. In either instance, processes involve a
predictable series of changes, phases, or steps.
Examples:
• Bathe a dog • Volcanic eruption
• Bake a cake • Navy Seal training
• Soil erosion • Portfolio building
• Cell division • The development of Alzheimer’s disease
• Physical therapy
You will need presentation aids in order to make your meaning clear to your listeners.
Even in cases where you don’t absolutely need a presentation aid, one might be useful.
For instance, if your topic is evaluating consumer credit, instead of just describing a
comparison between two different interest rates applied to the same original amount of
debt, it would be helpful to show a graph of the difference. This might also be the sort of
topic that would strongly serve the needs of your audience before they find themselves in
trouble. Since this will be an informative speech, you must resist the impulse to tell your
listeners that one form of borrowing is good and another is bad; you must simply show
them the difference in numbers. They can reach their own conclusions.
Organizing your facts is crucially important when discussing a process. Every stage of a
process must be clear and understandable. When two or more things occur at the same
time, as they might in the development of Alzheimer’s disease, it is important to make it
clear that several things are occurring at once. For example, as plaque is accumulating in
the brain, the patient is likely to begin exhibiting various symptoms.
Speech of description
A descriptive speech is given to describe an object, person, place, or event. Depending
on the topic of the speech, it can be laid out in a topical, spatial, temporal or
chronological format.
Objects
The term “objects” encompasses many topics we might not ordinarily consider to be
“things.” It’s a category that may include people, institutions, places, substances, and
inanimate things. The following are some of these topics:
• Mitochondria • Malta • Spruce Goose
• Dream catchers • Silicon chip • Medieval armor
• Sharks • Soy inks • DDT insecticide
• Hubble telescope • NAACP • Seattle’s Space Needle
• •
You will find it necessary to narrow your topic about an object because, like any topic,
you can’t say everything about it in a single speech. In most cases, there are choices
about how to narrow the topic. Here are some specific purpose statements that reflect
ways of narrowing a few of those topics:
• To inform the audience about the role of soy inks in reducing toxic pollution
• To inform the audience about the current uses of the banned insecticide DDT
• To inform the audience about what we’ve learned from the Hubble telescope
• To inform the audience about the role of the NAACP in the passage of the Civil Rights
Act of 1964
• To describe the significance of the gigantic Spruce Goose, the wooden airplane
that launched an airline
These specific purposes reflect a narrow, but interesting, approach to eachtopic. These
purposes are precise, and they should help you maintain your focus on a narrow but
deep slice of knowledge.
People
This category applies both to specific individuals and also to roles. The following are
some of these topics:
• Dalai Lamas
• Astronauts
• Tsar Nicholas II
• Modern midwives
• Mata Hari
• Catherine the Great
• Navajo code talkers
• Madame Curie
• Leopold Mozart
• Aristotle
• The Hemlock Society
• Sonia Sotomayor
• Jack the Ripper
• Mahatma Gandhi
• Justice Thurgood Marshall
There is a great deal of information about each one of these examples. In order to
narrow the topic or write a thesis statement, it’s important to recognize that your
speech should not be a biography, or time line, of someone’s life. If you attempt to
deliver a comprehensive report of every important event and accomplishment related to
your subject, then nothing will seem any more important than anything else. To capture
and hold your audience’s interest, you must narrow to a focus on a feature, event,
achievement, or secret about your human topic.
Here are some purpose statements that reflect a process of narrowing:
 To inform the audience about the training program undergone by the first US
astronauts to land on the moon
 To inform the audience about how a young Dalai Lama is identified
 To inform the audience about why Gandhi was regarded as a mahatma, or “great
heart”
 To inform the audience about the extensive scientific qualifications of modern
midwives
Without a limited purpose, you will find, with any of these topics, that there’s simply too
much to say. Your purpose statement will be a strong decision- making tool about what to
include in your speech.
Events
An event can be something that occurred only once, or an event that is repeated:
 The murder of Emmett Till
 The Iditarod Dogsled Race
 The Industrial Revolution
 The discovery of the smallpox vaccine
 The Bikini Atoll atomic bomb tests
 The Bay of Pigs
 The Super Bowl
 The Academy Awards
Again, we find that any of these topics must be carefully narrowed in order to build a
coherent speech. Failure to do so will result in a shallow speech. Here are a few ways to
narrow the purpose:
 To explain how the murder of Emmett Till helped energize the civil rights
movement
 To describe how the Industrial Revolution affected the lives of ordinary people
 To inform the audience about the purpose of the Iditarod dogsled race
There are many ways to approach any of these and other topics, but again, you must
emphasize an important dimension of the event. Otherwise, you run the risk of producing a
time line in which the main point gets lost. In a speech about an event, you may use achro
nological order, but if you choose to do so, you can’t include every detail. The following is an
example:
Specific Purpose: To inform the audience about the purpose of the Iditarod dogsled
race.
Thesis or Central Idea: The annual Iditarod commemorates the heroism of Balto, the
sled dog that led a dog team carrying medicine 1150 miles to save Nome from an
outbreak of diphtheria.
Main Points:
I. Diphtheria broke out in a remote Alaskan town.
II. Dogsleds were the only transportation for getting medicine.
III. The Iditarod Trail was long, rugged, and under siege of severe weather.
IV.Balto the dog knew where he was going, even when the musher did not.
IV. The annual race commemorates Balto’s heroism in saving the lives of the people
of Nome.
In this example, you must explain the event. However, another way toapproach the same
event would describe it. The following is an example: Specific Purpose: To describe the
annual Iditarod Trail Sled Dog Race. Central Idea: It’s a long and dangerous race.
Main Points:
I. The 1150-mile, ten- to seventeen-day race goes through wilderness with
widely spaced checkpoints for rest, first aid, and getting fresh dogs.
II. A musher, or dogsled driver, must be at least fourteen years old to endure
the rigors of severe weather, exhaustion, and loneliness.
III. A musher is responsible for his or her own food, food for twelve to sixteen
dogs, and for making sure they don’t get lost.
IV. Reaching the end of the race without getting lost, even in last place, is
considered honorable and heroic.
V. The expense of participation is greater than the prize awarded to the winner.
By now you can see that there are various ways to approach a topic while avoiding an
uninspiring time line. In the example of the Iditarod race, you could alternatively frame
it as an Alaskan tourism topic, or you could emphasize the enormous staff involved in
first aid, search and rescue, dog care, trail maintenance, event coordination, financial
management, and registration.
You’ve probably noticed that there are topics that could be appropriate in more than
one category. For instance, the 1980 eruption of Mt. St. Helen’s could be legitimately
handled as an event or as a process. If you approach the eruption as an event, most of
the information you include will focus on human responses and the consequences on
humans and the landscape. If you approach the eruption as a process, you will be using
visual aids and explanations to describe geological changes before and during the
eruption. You might also approach this topic from the viewpoint of a person whose life
was affected by the eruption. This should remind you that there are many ways to
approach most topics, and because of that, your narrowing choices and your purpose
will be the important foundation determining the structure of your informative speech.
Speech of Definition
A speech of definition deals with explaining a concept or term. Generally, it is laid out in a
topical, temporal or chronological format.
Concepts
Concepts are abstract ideas that exist independent of whether they are observed or
practiced, such as the example of social equality that follows. Concepts can include
hypotheses and theories.
The glass ceiling Wellness
Ethnocentrism Fairness theory
Honor codes Bioethics
Autism The American Dream
Karma Social equality
Here are a few examples of specific purposes developed from the examples:
 To explain why people in all cultures are ethnocentric
 To describe the Hindu concept of karma
 To distinguish the differences between the concepts of wellness and
healthTo show the resources available in our local school system for
children with autism
 To explain three of Dr. Stephen Suranovic’s seven categories of fairness
Here is one possible example of a way to develop one of these topics: Specific
Purpose: To explain why people in all cultures are ethnocentric. Central Idea:
There are benefits to being ethnocentric.
Main Points:
I. Ethnocentrism is the idea that one’s own culture is superior to others.
II. Ethnocentrism strongly contributes to positive group identity.
III. Ethnocentrism facilitates the coordination of social activity.
IV. Ethnocentrism contributes to a sense of safety within a group.
V. Ethnocentrism becomes harmful when it creates barriers.
In an example of a concept about which people disagree, you must represent multiple and
conflicting views as fully and fairly as possible. For instance: Specific Purpose: To expose
the audience to three different views of the American Dream.
Central Idea: The American Dream is a shared dream, an impossible dream, or a dangerous
dream, depending on the perspective of the individual.
Main Points:
I. The concept of the American Dream describes a state of abundant well- being
in which an honest and productive American can own a home; bring up a
family; work at a permanent, well-paying job with benefits; and retire in
security and leisure.
II. Many capitalists support the social pattern of working hard to deserve
and acquire the material comforts and security of a comfortable life.
III. Many sociologists argue that the American Dream is far out of reach for the
40 percent of Americans at the bottom of the economic scale.
IV. Many environmentalists argue that the consumption patterns that accompany
the American Dream have resulted in the depletion of resources and the
pollution of air, water, and soil.
Developing Your Topic for the Audience

One issue to consider when preparing an informative speech is how best to present the
information to enhance audience learning. Katherine Rowan suggests focusing on areas
where your audience may experience confusion and using the likely sources of confusion
as a guide for developing the content of your speech. Rowan identifies three sources of
audience confusion: difficult concepts or language, difficult-to- envision structures or
processes, and ideas that are difficult to understand because they are hard to believe.
[1]The following subsections will discuss each of these and will provide strategies for
dealing with each of these sources of confusion.
Difficult Concepts or Language

Sometimes audiences may have difficulty understanding information because of the
concepts or language used. For example, they may not understand what the term “organic
food” means or how it differs from “all-natural” foods. If an audience is likely to experience
confusion over a basic concept or term, Rowan suggests using an elucidating explanation
composed of four parts. The purpose of such an explanation is to clarify the meaning and
use of the concept by focusing on essential features of the concept.
The first part of an elucidating explanation is to provide a typical exemplar, or example that
includes all the central features of the concept. If you are talking about what is fruit, an
apple or orange would be a typical exemplar.
The second step Rowan suggests is to follow up the typical exemplar with a definition.
Fruits might be defined as edible plant structures that contain the seeds of the plant.
After providing a definition, you can move on to the third part of the elucidating
explanation: providing a variety of examples and nonexamples. Here is where you might
include less typical examples of fruit, such as avocados, squash, or tomatoes, and foods,
such as rhubarb, which is often treated as a fruit but is not by definition.
Fourth, Rowan suggests concluding by having the audience practice distinguishing examples
from nonexamples. In this way, the audience leaves the speech with a clear understanding of
the concept.
Difficult-to-Envision Processes or Structures

A second source of audience difficulty in understanding, according to Rowan, is a process
or structure that is complex and difficult to envision. The blood circulation system in the
body might be an example of a difficult-to-envision process. To address this type of
audience confusion, Rowan suggests a quasi- scientific explanation, which starts by
giving a big-picture perspective on the process. Presentation aids or analogies might be
helpful in giving an overview of the process. For the circulatory system, you could show a
video or diagram of the entire system or make an analogy to a pump. Then you can move
to explaining relationships among the components of the process. Be sure when you
explain relationships among components that you include transition and linking words
like “leads to” and “because” so that your audience understands relationships between
concepts. You may remember the childhood song describing the bones in the body with
lines such as, “the hip bone’s connected to the thigh bone; the thigh bone’s connected
to the knee bone.” Making the connections between components helps the audience to
remember and better understand the process.
Difficult to Understand because It’s Hard to Believe

A third source of audience confusion, and perhaps the most difficult to address as a
speaker, is an idea that’s difficult to understand because it’s hard to believe. This often
happens when people have implicit, but erroneous, theories about how the world works.
For example, the idea that science tries to disprove theories is difficult for some people to
understand; after all, shouldn’t the purpose of science be to prove things? In such a case,
Rowan suggests using a transformative explanation. A transformative explanation begins
by discussing the audience’s implicit theory and showing why it is plausible. Then you move
to showing how the implicit theory is limited and conclude by presenting the accepted
explanation and why that explanation is better. In the case of scientists disproving theories,
you might start by talking about what science has proven (e.g., the causes of malaria, the
usefulness of penicillin in treating infection) and why focusing on science as proof is a
plausible way of thinking. Then you might show how the science as proof theory is limited
by providing examples of ideas that were accepted as “proven” but were later found to be
false, such as the belief that diseases are caused by miasma, or “bad air”; or that
bloodletting cures diseases by purging the body of “bad humors.” You can then conclude
by showing how science is an enterprise designed to disprove theories and that all theories
are accepted as tentative in light of existing knowledge. Rowan’s framework is helpful
because it keeps our focus on the most important element of an informative speech:
increasing audience understanding about a topic.
Ethics
Honesty and credibility must undergird your presentation; otherwise, they betray the
trust of your listeners. Therefore, if you choose a topic that turns out to be too difficult,
you must decide what will serve the needs and interests of the audience.
Shortcuts and oversimplifications are not the answer.
Being ethical often involves a surprising amount of work. In the case of choosing too
ambitious a topic, you have some choices:
 Narrow your topic further.
 Narrow your topic in a different way.
 Reconsider your specific purpose.
 Start over with a new topic.
Your goal is to serve the interests and needs of your audience, whoever they are and
whether you believe they already know something about your topic.
Conclusion
A variety of different topic categories are available for informative speaking. One
way to develop your topic is to focus on areas that might be confusing to the
audience. If the audience is likely to be confused about language or a concept, an
elucidating explanation might be helpful. If a process is complex, a quasi-scientific
explanation may help. If the audience already has an erroneous implicit idea of
how something works then a transformative explanation might be needed.
Review Questions and Activities

1. Choose a topic such as “American Education in the Twenty-First Century.” Write a
new title for that speech for each of the following audiences: financial managers, first-
year college students, parents of high school students, nuns employed in Roman
Catholic schools, psychotherapists, and teamsters. Write a specific purpose for the
speech for each of these audiences.
2. Think about three potential topics you could use for an informative speech. Identify
where the audience might experience confusion with concepts, processes, or
preexisting implicit theories. Select one of the topics and outline how you would
develop the topic to address the audience’s potential confusion.
Chapter 13: Critical Thinking & Reasoning
By Terri Russ, J.D., Ph.D.
Saint Mary’s College, Notre Dame, IN
LEARNING OBJECTIVES
● Understand and explain the importance of critical thinking
● Identify the core skills associated with critical thinking
● Demonstrate the difference between deductive and inductive reasoning
● Construct a logically sound and well-reasoned argument
● Avoid the various fallacies that can arise through the misuse of logic
● Apply chapter concepts in final questions and activities
Chapter Outline
● Introduction
● Critical Thinking
 Critical Thinking Defined
 Critical Thinking Traits and Skills
 The Value of Critical Thinking
● Logic and the Role of Arguments
 Defining Arguments
 Defining Deduction
 Defining Induction
● Understanding Fallacies
● Formal Fallacies
 Bad Reasons Fallacy
 Masked Man Fallacy
 Fallacy of Quantitative Logic
● Informal Fallacies
● Accident Fallacy
 Ad Hominem
 Fallacy of Ambiguity
 Fallacies of Appeal
 Begging the Question
 Black and White Fallacy
 Fallacy of Composition
 Fallacy of Division
 Non causa, pro causa Fallacy
 Red Herring Fallacy
 Slippery Slope Fallacy
 Weak Analogy Fallacy
● Conclusion
● Glossary
● References
Critical Thinking & Reasoning: Introduction

As we meander through our daily routines, we are surrounded by numerous messages and
people trying to get our attention and convince us to do something. We sign into our e-mail
accounts and are bombarded with sales pitches to help us get rich quick or promise to fix all of
our embarrassing physical problems. We
drive to school and see billboards touting
tantalizing restaurants or pitching local
political candidates. We converse with our
friends and family about current events
like the crazy car thief who tried to avoid
the police by driving down train tracks right
into an oncoming train. Throughout all of
these exchanges, we must constantly
strive to make sense of the messages and
determine which are true and which are
not true, which are probably and which are
improbable, which are intended and which
are unintended. When we do this we
practice critical thinking. We evaluate the
arguments presented and determine if
their logic is sound or if they rely on
fallacies to build their case. In this chapter you will learn how to use critical thinking in all areas
of your life, including preparing and presenting speeches. You will also learn how to construct a
logical argument that avoids the pitfalls of fallacious thinking.
Critical Thinking & Reasoning: Critical Thinking
Critical thinking has been defined in numerous ways. At its most basic,
we can think of critical thinking as active thinking in which we evaluate
and analyze information in order to determine the best course of
action. We will look at more expansive definitions of critical thinking
and its components in the following pages.
Before we get there, though, let’s consider a hypothetical example of

critical thinking in action.
We are approaching a new age of synthesis. Knowledge cannot be merely a degree or a skill…it
demands a broader vision, capabilities in critical thinking and logical deduction, without which
we cannot have constructive progress. ~ Li Ka Shing
Shonda was researching information for her upcoming persuasive speech. Her goal with the
speech was to persuade her classmates to drink a glass of red wine every day. Her argument
revolved around the health benefits one can derive from the antioxidants found in red wine.
Shonda found an article reporting the results of a study conducted by a Dr. Gray. According to
Dr. Gray’s study, drinking four or more glasses of wine a day will help reduce the chances of
heart attack, increase levels of good cholesterol, and help in reducing unwanted fat. Without
conducting further research, Shonda changed her speech to persuade her classmates to drink
four or more glasses of red wine per day. She used Dr. Gray’s study as her primary support.
Shonda presented her speech in class to waves of applause and support from her classmates.
She was shocked when, a few weeks later, she received a grade of “D”. Shonda’s teacher had
also found Dr. Gray’s study and learned it was sponsored by a multi-national distributor of
wine. In fact, the study in question was published in a trade journal targeted to wine and
alcohol retailers. If Shonda had taken a few extra minutes to critically examine the study, she
may have been able to avoid the dreaded “D.”
Shonda’s story is just one of many ways that critical thinking impacts our lives. Throughout
this chapter we will consider the importance of critical thinking in all areas of
communication, especially public speaking. We will first take a more in-depth look at what
critical thinking is—and isn’t.
Before we get too far into the specifics of what critical thinking is and how we can do it, it’s
important to clear up a common misconception. Even though the phrase critical thinking
uses the word “critical,” it is not a negative thing. Being critical is not the same thing as
criticizing. When we criticize something, we point out the flaws and errors in it, exercising a
negative value judgment on it. Our goal with criticizing is less about understanding than
about negatively evaluating. It’s important to remember that critical thinking is not just
criticizing. While the process may involve examining flaws and errors, it is much more.
Critical Thinking Defined
Just what is critical thinking then? To help
us understand, let’s consider a common
definition of critical thinking. The
philosopher John Dewey, often considered
the father of modern day critical thinking,
defines critical thinking as:
“Active, persistent, careful consideration of

a belief or supposed form of knowledge in
light of the grounds that support it and the
further conclusions to which it tends.”[1]
The first key component of Dewey’s definition is that critical thinking is active. Critical thinking
mustbe done by choice. As we continue to delve deeper into the various facets of critical thinking,
we will learn how to engage as critical thinkers.
Probably one of the most concise and easiest to understand definitions is that offered by
Barry Beyer: “Critical thinking… means making reasoned judgments.”[2] In other words, we
don’t just jump to a conclusion or a judgment. We rationalize and justify our conclusions. A
second primary component of critical thinking, then, involves questioning. As critical
thinkers, we need to question everything that confronts us.
Equally important, we need to question ourselves and ask how our own biases or
assumptions influence how we judge something.
In the following sections we will explore how to do critical thinking more in depth. As you
read through this material, reflect back on Dewey’s and Beyer’s definitions of critical
thinking.
1. Dewey, J. (1933). Experience and education. New York: Macmillan, 1933. ↵

2. Beyer, B. K. (1995) Critical thinking. Bloomington, IN: Phi Delta Kappa Educational
Foundation. ↵
Critical Thinking & Reasoning: Logic and the Role of Arguments

Critical thinkers tend to exhibit certain traits that are common to them. These traits are
summarized in Table 6.1:[1]
Table 6.1 Traits of Critical Thinkers
Critical thinkers are open and receptive to all ideas and

arguments, even those with which they may disagree. Critical
thinkers reserve judgment on a message until they have
Open- examined the claims, logic, reasoning, and evidence used.
mindedness Critical thinkers are fair-minded and understand that a
message is not inherently wrong or flawed if it differs from
their own thoughts. Critical thinkers remain open to the
possibility of changing their view on an issue when logic and
evidence supports doing so.
Critical thinkers are interested in understanding what is

Analytic happening in a message. Critical thinkers ask questions of the
Nature message, breaking it into its individual components and
examining each in turn. Critical thinkers dissect these
components looking for sound logic and reasoning.
Systematic by Critical thinkers avoid jumping to conclusions. Critical thinkers

Method take the time to systematically examine a message. Critical
thinkers apply accepted criteria or conditions to their analyses.
Critical thinkers are curious by nature. Critical thinkers ask
Inquisitive questions of what is going on around them and in a message.
Critical thinkers want to know more and take action to learn
more.
Critical thinkers are prudent in acting and making judgments.

Judicious Critical thinkers are sensible in their actions. That is, they don’t
just jump on the bandwagon of common thought because it
looks good or everyone else is doing it.
Truth-Seeking Critical thinkers exercise an ethical foundation based in

Ethos searching for the truth. Critical thinkers understand that even
the wisest people may be wrong at times.
Critical thinkers have faith in the power of logic and sound
reasoning. Critical thinkers understand that it is in everyone’s
Confident in
best interest to encourage and develop sound logic. More
Reasoning
importantly, critical thinkers value the power of letting others
draw their own conclusions.
Recall that critical thinking is an active mode of thinking. Instead of just receiving
messages and accepting them as is, we consider what they are saying. We ask if
messages are well-supported. We determine if their logic is sound or slightly flawed. In
other words, we act on the messages before we take action based on them. When we
enact critical thinking on a message, we engage a variety of skills including: listening,
analysis, evaluation, inference and interpretation or explanation, and self-regulation[2]
Next, we will examine each of these skills and their role in critical thinking in greater
detail. As you read through the explanation of and examples for each skill, think about
how it works in conjunction with the others. It’s important to note that while our
discussion of the skills is presented in a linear manner, in practice our use of each skill is
not so straightforward. We may exercise different skills simultaneously or jump forward
and backward.
Without an open-minded mind, you can

never be a great success. ~ Martha
Stewart
Listening
In order to understand listening, we must
first understand the difference between
listening and hearing. At its most basic,
hearing refers to the physiological process
of receiving sounds, while listening refers
to “the psychological process of
interpreting or making sense of those sounds.
Every minute of every day we are surrounded by hundreds of different noises and
sounds. If we were to try to make sense of each different sound we would probably
spend our day just doing this. While we may hear all of the noises, we filter out many of
them. They pass through our lives without further notice. Certain noises, however, jump
to the forefront of our consciousness. As we listen to them, we make sense of these
sounds. We do this every day without necessarily thinking about the process. Like many
other bodily functions, it happens without our willing it to happen.
Critical thinking requires that we consciously listen to messages. We must focus on what
is being said – and not said. We must strive not to be distracted by other outside noises
or the internal noise of our own preconceived ideas. For the moment we only need to
take in the message.
Listening becomes especially difficult when the message contains highly charged
information. Think about what happens when you try to discuss a controversial issue such
as abortion. As the other person speaks, you may have every good intention of listening
to the entire argument.
However, when the person says something you feel strongly about you start formulating
a counter-argument in your head. The end result is that both sides end up talking past
each other without ever really listening to what the other says.
Analysis
Once we have listened to a message, we can begin to analyze it. In practice we often
begin analyzing messages while still listening to them. When we analyze something, we
consider it in greater detail, separating out the main components of the message. In a
sense, we are acting like a surgeon on the message, carving out all of the different
elements and laying them out for further consideration and possible action.
Let’s return to Shonda’s persuasive speech to see analysis in action. As part of the needs
section of her speech, Shonda makes the following remarks:
Americans today are some of the unhealthiest people on Earth. It seems like not a week
goes by without some news story relating how we are the fattest country in the world. In
addition to being overweight, we suffer from a number of other health problems. When I
was conducting research for my speech, I read somewhere that heart attacks are the
number one killer of men and the number two killer of women. Think about that. My
uncle had a heart attack and had to be rushed to the hospital. They hooked him up to a
bunch of different machines to keep him alive. We all thought he was going to die. He’s
ok now, but he has to take a bunch of pills every day and eat a special diet. Plus he had to
pay thousands of dollars in medical bills. Wouldn’t you like to know how to prevent this
from happening to you?
If we were to analyze this part of Shonda’s speech (see Table 6.2), we could begin by
looking at the claims she makes. We could then look at the evidence she presents in
support of these claims. Having parsed out the various elements, we are then ready to
evaluate them and by extension the message as a whole.
Evaluation
When we evaluate something we continue the process of analysis by assessing the
various claims and arguments for validity. One way we evaluate a message is to ask
questions about what is being said and who is saying it. The following is a list of typical
questions we may ask, along with an evaluation of the ideas in Shonda’s speech.
Is the speaker credible?
Yes. While Shonda may not be an expert per se on the issue of health benefits related to
wine, she has made herself a mini-expert through conducting research.
Does the statement ring true or false based on common sense?
It sounds kind of fishy. Four or more glasses of wine in one sitting doesn’t seem right. In
fact, it seems like it might be bordering on binge drinking.
Does the logic employed hold up to scrutiny?
Based on the little bit of Shonda’s speech we see here, her logic does seem to be sound.
As we will see later on, she actually commits a few fallacies.
What questions or objections are raised by the message?
In addition to the possibility of Shonda’s proposal being binge drinking, it also raises the
possibility of creating alcoholism or causing other long term health problems.
How will further information affect the message?
More information will probably contradict her claims. In fact, most medical research in
this area contradicts the claim that drinking 4 or more glasses of wine a day is a good
thing.
Will further information strengthen or weaken the claims?
Most likely Shonda’s claims will be weakened.
What questions or objections are raised by the claims?
In addition to the objections we’ve already discussed, there is also the problem of the
credibility of Shonda’s expert “doctor.”
Table 6.2 Analysis of Shonda’s Speech
Claims Evidence
● Americans are unhealthy

● American is the fattest country
● Americans suffer from many ● Some news stories about America as the
health problems fattest country
● Heart attacks are the number one ● Research about heart attacks
killer of men
● Story of her uncle’s heart attack
● Heart attacks are the number-
two killer of women
A wise man proportions his belief to the evidence. ~ David Hume
Inference and Interpretation or Explanation “Imply”

or “Infer”?
For two relatively small words, imply and infer seem to generate an inordinately large
amount of confusion. Understanding the difference between the two and knowing when
to use the right one is not only a useful skill, but it also makes you sound a lot smarter!
Let’s begin with imply. Imply means to suggest or convey an idea. A speaker or a piece
of writing implies things. For example, in Shonda’s speech, she implies it is better to
drink more red wine. In other words, she never directly says that we need to drink more
red wine, but she clearly hints at it when she suggests that drinking four or more glasses
a day will provide us with health benefits.
Now let’s consider infer. Infer means that something in a speaker’s words or a piece of
writing helps us to draw a conclusion outside of his/her words. We infer a conclusion.
Returning to Shonda’s speech, we can infer she would want us to drink more red wine
rather than less. She never comes right out and says this. However, by considering her
overall message, we can draw this conclusion.
Another way to think of the difference between imply and infer is: A speaker (or writer
for that matter) implies. The audience infers.
Therefore, it would be incorrect to say that Shonda infers we should drink more rather
than less wine. She implies this. To help you differentiate between the two, remember
that an inference is something that comes from outside the spoken or written text.
The next step in critically examining a message is to interpret or explain the conclusions
that we draw from it. At this phase we consider the evidence and the claims together. In
effect we are reassembling the components that we parsed out during analysis. We are
continuing our evaluation by looking at the evidence, alternatives, and possible
conclusions.
Before we draw any inferences or attempt any explanations, we should look at the
evidence provided. When we consider evidence we must first determine what, if any,
kind of support is provided. Of the evidence we then ask:
1. Is the evidence sound?

2. Does the evidence say what the speaker says it does?
3. Does contradictory evidence exist?
4. Is the evidence from a valid credible source?
Even though these are set up as yes or no questions, you’ll
probably find in practice that your answers are a bit more
complex. For example, let’s say you’re writing a speech on
why we should wear our seatbelts at all times while driving. You’ve researched the topic
and found solid, credible information setting forth
the numerous reasons why wearing a seatbelt can
help save your life and decrease the number of
injuries experienced during a motor vehicle
accident. Certainly, there exists contradictory
evidence arguing seat belts can cause more injuries.
For example, if you’re in an accident where your car
is partially submerged in water, wearing a seatbelt
may impede your ability to quickly exit the vehicle.
Does the fact that this evidence exists negate your
claims? Probably not, but you need to be thorough
in evaluating and considering how you use your
evidence.
A man who does not think for himself does not think
at all. ~ Oscar Wilde
Self-Regulation
The final step in critically examining a message is actually a skill we should exercise
throughout the entire process. With self-regulation, we consider our pre-existing thoughts
on the subject and any biases we may have. We examine how what we think on an issue
may have influenced the way we understand (or think we understand) the message and
any conclusions we have drawn. Just as contradictory evidence doesn’t automatically
negate our claims or invalidate our arguments, our biases don’t necessarily make our
conclusions wrong. The goal of practicing self-regulation is not to disavow or deny our
opinions. The goal is to create distance between our opinions and the messages we
evaluate.
The Value of Critical Thinking

In public speaking, the value of being a critical thinker cannot be overstressed. Critical
thinking helps us to determine the truth or validity of arguments. However, it also helps
us to formulate strong arguments for our speeches. Exercising critical thinking at all
steps of the speech writing and delivering process can help us avoid situations like
Shonda found herself in. Critical thinking is not a magical panacea that will make us
super speakers. However, it is another tool that we can add to our speech toolbox.
As we will learn in the following pages, we construct arguments based on logic.

Understanding the ways logic can be used and possibly misused is a vital skill. To help
stress the importance of it, the Foundation for Critical Thinking has set forth universal
standards of reasoning. These standards can be found in Table 6.3.
When the mind is thinking, it is talking to itself. ~ Plato
Table 6.3
Universal Standards of Reasoning
All reasoning has a purpose.
All reasoning is an attempt to figure something out, to settle some question, to solve some
problem.
All reasoning is based on assumptions.
All reasoning is done from some point of view.
All reasoning is based on data, information, and evidence.
All reasoning is expressed through, and shaped by, concepts and ideas.
All reasoning contains inferences or interpretations by which we draw conclusions and give
meaning to data.
All reasoning leads somewhere or has implications and consequences.
Logic and the Role of Arguments

We use logic every day. Even if we have
never formally studied logical reasoning
and fallacies, we can often tell when a
person’s statement doesn’t sound right.
Think about the claims we see in many
advertisements today—Buy product X, and
you will be beautiful/thin/happy or have
the carefree life depicted in the
advertisement. With very little critical thought, we know intuitively that simply buying a
product will not magically change our lives. Even if we can’t identify the specific fallacy at
work in the argument (non causa in this case), we know there is some flaw in the argument.
By studying logic and fallacies we can learn to formulate stronger and more cohesive
arguments, avoiding problems like that mentioned above. The study of logic has a long
history. We can trace the roots of modern logical study back to Aristotle in ancient Greece.
Aristotle’s simple definition of logic as the means by which we come to know anything still
provides a concise understanding of logic.[3] Of the classical pillars of a core liberal arts
education of logic, grammar, and rhetoric, logic has developed as a fairly independent
branch of philosophical studies. We use logic everyday when we construct statements,
argue our point of view, and in myriad other ways. Understanding how logic is used will
help us communicate more efficiently and effectively.
Defining Arguments
When we think and speak logically, we pull together statements that combine reasoning
with evidence to support an assertion, arguments. A logical argument should not be
confused with the type of argument you have with your sister or brother or any other
person. When you argue with your sibling, you participate in a conflict in which you
disagree about something. You may, however, use a logical argument in the midst of the
argument with your sibling. Consider this example:
Brother and sister, Sydney and Harrison are arguing about
whose turn it is to clean their bathroom. Harrison tells Sydney
she should do it because she is a girl and girls are better at
cleaning. Sydney responds that being a girl has nothing to do
with whose turn it is. She reminds Harrison that according to
their work chart, they are responsible for cleaning the bathroom
on alternate weeks. She tells him she cleaned the bathroom last
week; therefore, it is his turn this week. Harrison, still
unconvinced, refuses to take responsibility for the chore. Sydney
then points to the work chart and shows him where it specifically
says it is his turn this week. Defeated, Harrison digs out the cleaning supplies.
Throughout their bathroom argument, both Harrison and Sydney use logical arguments to
advance their point. You may ask why Sydney is successful and Harrison is not. This is a
good question. Let’s critically think about each of their arguments to see why one fails and
one succeeds.
Let’s start with Harrison’s argument. We can summarize it into three points:
1. Girls are better at cleaning bathrooms than boys.

2. Sydney is a girl.
3. Therefore, Sydney should clean the bathroom.
Harrison’s argument here is a form of deductive reasoning, specifically a syllogism. We
will consider syllogisms in a few minutes. For our purposes here, let’s just focus on why
Harrison’s argument fails to persuade Sydney. Assuming for the moment that we agree
with Harrison’s first two premises, then it would seem that his argument makes sense.
We know that Sydney is a girl, so the second premise is true. This leaves the first premise
that girls are better at cleaning bathrooms than boys. This is the exact point where
Harrison’s argument goes astray. The only way his entire argument will work is if we
agree with the assumption girls are better at cleaning bathrooms than boys.
Let’s now look at Sydney’s argument and why it works. Her argument can be summarized
as follows:
1. The bathroom responsibilities alternate weekly according to the work chart.
2. Sydney cleaned the bathroom last week.
3. The chart indicates it is Harrison’s turn to clean the bathroom this
week.
4. Therefore, Harrison should clean the bathroom.
Sydney’s argument here is a form of inductive reasoning. We will
look at inductive reasoning in depth below. For now, let’s look at
why Sydney’s argument succeeds where Harrison’s fails. Unlike
Harrison’s argument, which rests on assumption for its truth
claims, Sydney’s argument rests on evidence. We can define
evidence as anything used to support the validity of an assertion.
Evidence includes: testimony, scientific findings, statistics, physical
objects, and many others. Sydney uses two primary pieces of
evidence: the work chart and her statement that she cleaned the
bathroom last week. Because Harrison has no contradictory
evidence, he can’t logically refute Sydney’s assertion and is
therefore stuck with scrubbing the toilet.
Defining Deduction
Deductive reasoning refers to an argument in which the truth of
its premises guarantees the truth of its conclusions. Think back
to Harrison’s argument for Sydney cleaning the bathroom. In
order for his final claim to be valid, we must accept the truth of
his claims that girls are better at cleaning bathrooms than boys.
The key focus in deductive arguments is that it must be
impossible for the premises to be true and the conclusion to be
false. The classic example is:
All men are mortal.

Socrates is a man.
Therefore, Socrates is mortal.
We can look at each of these statements individually and see

each is true in its own right. It is virtually impossible for the first
two propositions to be true and the conclusion to be false. Any argument which fails to
meet this standard commits a logical error or fallacy. Even if we might accept the
arguments as good and the conclusion as possible, the argument fails as a form of
deductive reasoning.
A few observations and much reasoning lead to error; many observations and a little
reasoning to truth. ~ Alexis Carrel
Another way to think of deductive reasoning is to think of it as moving from a general
premise to a specific premise. The basic line of reasoning looks like this:
This form of deductive reasoning is called a syllogism. A syllogism need not have only three
components to its argument, but it must have at least three. We have Aristotle to thank for
identifying the syllogism and making the study of logic much easier. The focus on syllogisms
dominated the field of philosophy for thousands of years. In fact, it wasn’t until the early
nineteenth century that we began to see the discussion of other types of logic and other
forms of logical reasoning.
It is easy to fall prey to missteps in reasoning when we focus on syllogisms and deductive
reasoning. Let’s return to Harrison’s argument and see what happens.
Logic: the art of thinking and reasoning in strict accordance with the limitations and
incapacities of the human misunderstanding. ~ Ambrose Bierce
Considered in this manner, it should be clear how the

strength of the conclusion depends upon us accepting
as true the first two statements. This need for truth sets
up deductive reasoning as a very rigid form of
reasoning. If either one of the first two premises isn’t
true, then the entire argument fails.
Let’s turn to recent world events for another

example.originally represented.
In the debates over whether the United States should
take military action in Iraq, this was the basic line of
reasoning used to justify an invasion. This logic was
sufficient for the United States to invade Iraq; however,
as we have since
learned, this line of
reasoning also shows
how quickly logic can go bad. We subsequently learned
that the “experts” weren’t quite so confident, and their
“evidence” wasn’t quite as concrete as
Defining Induction
Inductive reasoning is often thought of as the opposite of
deductive reasoning; however, this approach is not wholly
accurate. Inductive reasoning does move from the specific
to the general. However, this fact alone does not make it
the opposite of deductive reasoning. An argument which
fails in its deductive reasoning may still stand inductively.
Unlike deductive reasoning, there is no standard format

inductive arguments must take, making them more
flexible. We can define an inductive argument as one in which the truth of its propositions
lends support to the conclusion. The difference here in deduction is the truth of the
propositions establishes with absolute certainty the truth of the conclusion. When we
analyze an inductive argument, we do not focus on the truth of its premises. Instead we
analyze inductive arguments for their strength or soundness.
Another significant difference between deduction and induction is inductive arguments do
not have a standard format. Let’s return to Sydney’s argument to see how induction
develops in action:
1. Bathroom cleaning responsibilities alternate
weekly according to the work chart.
2. Sydney cleaned the bathroom last week.
3. The chart indicates it is Harrison’s turn to
clean the bathroom this week.
1. Therefore, Harrison should clean the
bathroom.
What Sydney does here is build to her conclusion
that Harrison should clean the bathroom. She
begins by stating the general house rule of
alternate weeks for cleaning. She then adds in
evidence before concluding her argument. While
her argument is strong, we don’t know if it is true. There could be other factors Sydney
has left out.
Sydney may have agreed to take Harrison’s week of bathroom cleaning in exchange for him
doing another one of her chores. Or there may be some extenuating circumstances
preventing Harrison from bathroom cleaning this week.
You should carefully study the Art of Reasoning, as it is what most people are very
deficient in, and I know few things more disagreeable than to argue, or even converse
with a man who has no idea of inductive and deductive philosophy. ~ William John Wills
Let’s return to the world stage for another example. After the 9/11 attacks on the World
Trade Center, we heard variations of the following arguments:
1. The terrorists were Muslim (or Arab or Middle Eastern)

2. The terrorists hated America.
3. Therefore, all Muslims (or Arabs or Middle Easterners) hate America.
Clearly, we can see the problem in this line
of reasoning. Beyond being a scary
example of hyperbolic rhetoric, we can all
probably think of at least one counter
example to disprove the conclusion.
However, individual passions and biases
caused many otherwise rational people to
say these things in the weeks following the
attacks. This example also clearly illustrates
how easy it is to get tripped up in your use
of logic and the importance of practicing
self-regulation.
1. Adapted from Facione, P. A. (1990). Critical Thinking: A Statement of Expert Consensus for Purposes of
Educational Assessment and Instruction, The Delphi
2. Report (Executive Summary). Millbrae, CA: California Academic Press ↵
3. Aristotle. (1989). Prior Analytics (Trans. Robin Smith). Cambridge, MA: Hackett Publishing. ↵
Critical Thinking & Reasoning: Understanding Fallacies

When we form arguments or examine others’ arguments, we need to be cognizant of
possible fallacies. A fallacy can be defined as a flaw or error in reasoning. At its most
basic, a logical fallacy refers to a defect in the reasoning of an argument that causes the
conclusion(s) to be invalid, unsound, or weak. The existence of a fallacy in a deductive
argument makes the entire argument invalid. The existence of a fallacy in an inductive
argument weakens the argument but does not invalidate it.
It is important to study fallacies so you can avoid them in the arguments you make.
Studying fallacies also provides you with a foundation for evaluating and critiquing other
arguments as well. Once you start studying and thinking about fallacies, you’ll find they
are everywhere. You could say that we live in a fallacious world!
The study of fallacies can be dated back to the start of the study of logic. In ancient
Greece, Aristotle classified fallacies into two categories—linguistic and non-linguistic.
Within these two categories, he identified 13 individual fallacies. Through time we have
reclassified fallacies using various typologies and criteria. For our purposes, we will focus
on formal and informal fallacies.
Critical Thinking & Reasoning: Formal Fallacies
A formal fallacy exists because of an error in the
structure of the argument. In other words, the
conclusion doesn’t follow from the premises. All
formal fallacies are specific types of non
sequiturs, or arguments in which the conclusions
do not follow from the premises. Formal fallacies
are identified by critically examining the structure
of the argument exclusive of the individual
statements. As you read through the following
types of formal fallacies and examples, this
definition will become more clear.
Bad Reasons Fallacy (Argumentum ad Logicam)

In this fallacy, the conclusion is assumed to be bad because the arguments are bad. In
practice, a premise of the argument is bad and therefore the conclusion is bad or invalid.
This fallacy is seen often in debate or argumentation. We summarize the fallacy as: He
gave bad reasons for his argument; therefore, his argument is bad. Consider the
following claim:
The new employee is too quiet and has no sense of style.

We should fire him.
The problem here should be obvious. To be a good
employee does not require a certain look or the ability
to put together interesting outfits. (Just look around
your campus or workplace and you’ll probably see how
true this is.) As such, the reasons for concluding the new
faculty member should be fired are bad. We commit a
fallacy if the conclusion to fire him is also bad or wrong. While the given reasons don’t
necessarily support the conclusion, there may be other that do.
Bad reasoning as well as good reasoning is possible; and this fact is the foundation of the
practical side of logic. ~ Charles Sanders Peirce
Masked Man Fallacy (Intentional Fallacy)

The masked man fallacy involves a substitution of parties. If the two things we substitute
are identical, then the argument is valid:
Rosamond Smith wrote the book Nemesis.

Rosamond Smith is an alias for Joyce Carol Oates.
Joyce Carol Oates wrote the book Nemesis.
This argument is valid because Rosamond Smith is in fact an alias for Joyce Carol Oates,
so there is no flaw in the structure of the argument.
Consider the following example:
Chris told police that a red-haired woman stole her car. Ginny is a
red-haired woman. Therefore, Chris told police that Ginny stole her
car.
The fallacy in this example occurs between the second premise and the
conclusion. Looking at each premise individually, we can see that each is true. However,
simply because each premise is true doesn’t mean the conclusion is necessarily true. Even if
Ginny did steal Chris’s car, this fact doesn’t make the conclusion true. The existence of this
fact cannot be presumed to change what Chris told the police.
Fallacy of Quantitative Logic

Fallacies of quantitative logic revolve around the grammatical structure of the
proposition. The focus is on the use of some sort of quantifying word such as “all” or
“some.” Consider this example:
All philosophers are wise.
We can show the flaw in this statement by simply finding a counter-example. And since
the fact of being wise is abstract, how do we truly know if one is wise or not? Consider
how the statement changes with the use of a different quantifier:
Some philosophers are wise.
This statement is stronger because it allows for the possibility there are counter-
examples. However, the error arises from the fact that it is not a known quantity. We
must infer from the statement that some philosophers are not wise.
Let’s look at another example:
All conservatives are Republicans. Therefore,

all Republicans are conservatives.
Without thinking too hard you can probably think of one counter-example. Let’s try one
more:
Some doctors are not MDs. Therefore, some
MDs are not doctors.
While the first premise is true (there are

other types of doctors), the second is
clearly not true.
Critical Thinking & Reasoning: Informal

Fallacies
An informal fallacy occurs because of an
error in reasoning. Unlike formal fallacies
which are identified through examining the structure of the argument, informal fallacies
are identified through analysis of the content of the premises. In this group of fallacies,
the premises fail to provide adequate reasons for believing the truth of the conclusion.
There are numerous different types of informal fallacies. In the following, we consider
some of the more common types.
Accident (sweeping generalization)

A fallacy by accident occurs when a generally true statement is applied to a specific case
that is somehow unusual or exceptional. The fallacy looks like this:
Xs are normally Ys. Z is an (abnormal) X. Therefore, Z is an Y.
Let’s look at a specific example to see how this fallacy can easily occur:
Dogs are good pets.

Coyotes are dogs.
Therefore, coyotes are good pets.
The fallacy here should be clear. I love dogs and coyotes, but I don’t know that I would
want a coyote for a pet. The fallacy in this case could be easily fixed with the use of a
simple qualifier such as the word “some.” If we changed the first premise to read “Some
dogs make good pets,” then we can see how even if the second premise is true it doesn’t
automatically lead to the stated conclusion. The basic problem here is that a sometimes
true statement is assumed to be universally true.
I do personal attacks only on people who specialize in personal attacks.~ Al Franken
Genetic fallacy (ad hominem)

If we examine this exchange we can see that Bill’s arguments are sound and supported
by what appears to be good evidence. However, Jane ignores these and focuses on Bill’s
supposed character – he’s a big jerk. The fallacy happens when we connect the truth of a
proposition to the person asserting it.
The ad hominem fallacy occurs when we shift our focus from the premises and
conclusions of the argument and focus instead on the individual making the argument.
An easy way to remember this fallacy is to think of it as the personal attack fallacy. It is
the weak form of arguing that many of us employed on our elementary school
playgrounds such as this exchange:
Bill: I think we should go back to class now.
Jane: I don’t think we need to worry about it.
Bill: Well, the bell rang a few minutes ago. We’re going to be late.
Jane: Well, you’re a big jerk and don’t know anything, so we don’t have to go back to
class.
If we examine this exchange we can see that Bill’s arguments are sound and supported
by what appears to be good evidence. However, Jane ignores these and focuses on Bill’s
supposed character – he’s a big jerk. The fallacy happens when we connect the truth of a
proposition to the person asserting it.
Let’s consider a more serious example that we see in many political campaigns. We can
map out the fallacy as follows:
My opponent has trait X. Therefore, she is not qualified to do the job.
The focus here is on the individual’s trait, even when the trait in question has nothing to do
with the job. We saw this fallacy in play in the early days of the 2012 U.S. presidential
campaign:
We will never get out of debt if we allow a Democrat to remain as president.
The focus here has nothing to do with any individual candidate’s skills, experience, or
abilities. The focus is solely on their political affiliation.
There is no greater impediment to the advancement of knowledge than the ambiguity of

words. ~ Thomas Reid
Ambiguity (equivocation)
Fallacies caused by ambiguity occur, not surprisingly, when some ambiguous term is
used in the argument. An ambiguous term is one that has more than one meaning. The
structure of the argument may be clear, and there may be solid evidence supporting the
propositions. The problem arises from having nothing solid on which to base our
conclusion. We saw this fallacy in play during the Clinton/Lewinsky investigations. If you
recall, when questioned about his relationship with Monica Lewinsky, President Clinton
responded that he never had “sexual relations” with that woman. The phrase “sexual
relations” can include a whole range of sexual behaviors.
Let’s look at a more recent example:
We won’t be safe until we win the war on terrorism.
Can you spot the ambiguity? Actually there are two: safe and terrorism. What is safe to
one person is much less so to another. Likewise, behaviors that appear terrorist-like to
one person are simply impassioned acts to another.
An appeal to the reason of the people has never been known to fail in the long run. ~
James Russell Lowell
Fallacies of appeal
This type of fallacy is actually a group of fallacies. At its most basic, the truth of the
argument rests on reference to some outside source or force. We will consider four of the
most popular appeal fallacies – appeals to authority, emotion, ignorance, and pity.
Appeal to authority (ad vericundiam)

When we appeal to authority we claim the truth of a proposition is guaranteed because
of the opinion of a famous person. Appeals to authority look like this:
Authority figure X says Y. Therefore, Y is true.
We see this fallacy in play regularly in commercials or other advertisements featuring a

doctor, lawyer, or other professional. Think about, for example, ads for the latest weight
loss supplement. A doctor will discuss the science of the supplement. At times she will
mention that she used the supplement and successfully lost weight. Even though we do
learn something about the specifics of the supplement, the focus is on the doctor and her
implied authoritative knowledge. We are to infer that the supplement will work because
the doctor says it will work.
The fallacy in this type of reasoning occurs when we confuse the truth of the proposition
with the person stating it. Instead of considering the strength of the argument and any
evidence associated with it, we focus solely on the individual.
It can be easy to fall into the trap of this fallacy. For many of your speeches, you will be
asked to research the issue at hand and present supporting evidence. This is a prime place
for the fallacy to occur. While it is important to support your arguments with outside
research, it is also important to critically evaluate all aspects of the information.
Remember the example of Shonda’s speech that opened this chapter? Her blind reliance
on the research of Dr. Gray is an example of the appeal to authority fallacy.
Anyone who conducts an argument by appealing to authority is not using his intelligence;
he is just using his memory. ~ Leonardo da Vinci
Appeal to emotion
This fallacy occurs with the use of highly emotive or charged language. The force of the
fallacy lies in its ability to motivate the audience to accept the truth of the proposition
based solely on their visceral response to the words used. In a sense, the audience is
manipulated or forced into accepting the truth of the stated conclusions. Consider the
following example:
Any campus member who thinks clearly should agree that Dr. Lenick is a flaming, radical,
feminist, liberal. Dr. Lenick has made it clear she believes that equal rights should be
granted to everyone without regard to the traditions and history of this campus or this
country. Therefore, Dr. Lenick is a bad teacher and should be fired immediately.
The thrust of this argument revolves around two interrelated components – Dr. Lenick’s
advocacy of equal rights for all and her alleged disregard for tradition and history. The
emotional appeal rests in the phrase “flaming, radical, feminist, liberal” – words that
indicate ideological beliefs, usually beliefs that are strongly held by both sides.
Additionally, hot button words like these tend to evoke a visceral response rather than a
logical, reasoned response.
The highest form of ignorance is when you reject something you don’t know anything
about. ~ Wayne Dyer
Appeal to Ignorance (argumentum ad ignorantiam)

When we appeal to ignorance, we argue that the proposition must be accepted unless
someone can prove otherwise. The argument rests not on any evidence but on a lack of
evidence. We are to believe the truth of the argument because no one has disproven it.
Let’s look at an example to see how appeals to ignorance can develop:
People have been seeing ghosts for hundreds of years. No one has been able to
prove definitively that ghosts don’t exist. Therefore, ghosts are real.
Though rather simplistic, this example makes clear the thrust of this fallacy. The focus is
not on supporting evidence, but on a blatant lack of evidence. While ghosts may exist,
we don’t know for sure they do – or don’t for that matter. As such, we could also argue
that because we can’t prove that ghosts are real they must not exist.
Appeal to pity (argumentium ad misericordium)
Appeals to pity are another form of pulling on the emotions of the audience. In the
appeal to pity, the argument attempts to win acceptance by pointing out the
unfortunate consequences that will fall upon the speaker. In effect, the goal is to make
us feel sorry for the speaker and ignore contradictory evidence. This form of fallacy is
used often by students. Consider this message a professor recently received at the end
of the semester:
I know I have not done all the work for the semester and have been absent a lot.
However, I am the key point guard for the basketball team. If I get any grade lower than
a C, I will not be able to play basketball next semester. If I don’t play, the team will lose.
Will you please make sure that you give me at least a C for my final grade?
The student here acknowledges he does not deserve a grade of C or higher. He has
missed assignments, failed the midterm, and accrued a number of absences. His
argument asks the professor to ignore these facts, though, and focus on the fact that
without him the team would lose. In other words, he hopes the professor will feel sorry
for him and ignore the evidence.
Begging the question (petitio principii)
A begging the question fallacy is a form of circular reasoning that occurs when the
conclusion of the argument is used as one of the premises of the argument. Arguments
composed in this way will only be considered sound or strong by those who already
accept their conclusion.
Dilbert: And we know mass creates gravity because more dense planets have more
gravity.
Dogbert: How do we know which planets are more dense?

Dilbert: They have more gravity.
To see how begging the question develops as a fallacy, let’s turn to standard arguments
in the abortion debate. One of the common arguments made by those who oppose
legalized abortion is the following:
Murder is morally wrong. Abortion is murder. Therefore, abortion is morally wrong.
Most people would agree with the first premise that murder is morally wrong. The
problem, then rests in the second premise. Not all individuals would agree that abortion
is murder. However, as presented, the premise creates a presumption it is valid in all
cases.
Those who advocate for legalized abortion are not immune from this fallacy. One of
their standard arguments is:
The Constitution guarantees Americans the right to control their bodies.

Abortion is a choice affecting women’s bodies.
Therefore, abortion is a constitutional right.

Like the previous example, the second premise generates a potential stopping point.
While the choice to have or not have an abortion does clearly impact a woman’s body,
many individuals would argue this impact is not a deciding issue.
Black-or-white Fallacy (bifurcation)

This fallacy is also known as an Either/or fallacy or False Dichotomy. The thrust of the
fallacy occurs when we are only given the choice between two possible alternatives,
when in fact more than two exist.
Returning to the abortion debates, we can see a form of this fallacy in play by simply
looking at the way each side refers to itself. Those who oppose legalized abortion are Pro-
Life. The implication here is that if you are for abortion then you are against life. The
fallacy in this case is easy to figure out – there are many facets of life, not just abortion.
Those who favor legalized abortion are Pro-Choice. The implication here is that if you are
against abortion, then you are against choices. Again, the reasoning is faulty.
There is no black-and-white situation. It’s all part of life. Highs, lows, middles. ~ Van
Morrison
Let’s look at another hot button topic to see how this fallacy develops in action. In
recent years many family advocacy groups have argued that, what they call, the “liberal
media” has caused the rapid moral decline of America. They usually ask questions like:
Do you support families or moral depravity? This question ignores the whole range of
choices between the two extremes.
Composition
This fallacy occurs when we assume that if all the parts have a given quality, then the
whole of the parts will have it as well. We jump to a conclusion without concrete
evidence. We see this fallacy at work in the following example:
All of the basketball team’s players are fast runners, high jumpers, and winners.
Therefore, the team is a winner.
The problem here is the individuals must work together to make the team a winner. This
might very well happen, but it might not.
To make this fallacy more clear, let’s look at a humorous, though not so appetizing
example:
I like smoothies for breakfast because I can drink them on the run. My favorite breakfast
foods are scrambled eggs, fresh fruit, bagels with cream cheese, soy sausage links,
cottage cheese, oatmeal, cold pizza, and triple espressos. Therefore, I would like a
breakfast smoothie made of scrambled eggs, fresh fruit, bagels with cream cheese, soy
sausage links, cottage cheese, oatmeal, cold pizza, and triple espressos.
If you’re not feeling too nauseated to keep reading, you should be able to see the
composition fallacy here. While each of these breakfast items may be appetizing
individually, they become much less so when dropped into a blender and pureed
together.
Division
The opposite of the composition fallacy, a division fallacy occurs when we think the
parts of the whole contain the same quality as the whole. Let’s turn to another food-
based example to see how this fallacy occurs:
Blueberry muffins taste good. Therefore, the individual ingredients comprising blueberry
muffins also taste good.
On the surface, this argument may not appear to be problematic. However, think about
the individual ingredients: blueberries, raw eggs, flour, sugar, salt, baking soda, oil, and
vanilla. Of these, blueberries are the only items that generally taste good on their own. I
don’t know about you, but sitting down to a bowl of baking soda doesn’t sound too
appetizing.
Here’s one more example to make the fallacy clearer:
Women in general make less money than men. Therefore, Brenda Barnes, CEO of the
Sara Lee company, makes less money than the male delivery drivers who work for the
company.
Common sense will tell you the CEO of a company makes more money than the hourly
delivery drivers. Additionally, a few quick minutes of research will confirm this inference.
False cause (non causa, pro causa)
Sometimes called a Questionable Cause fallacy, this occurs when there exists a flawed
causal connection between events. The fallacy is not just a bad inference about
connection between cause and effect, but one that violates the cannons of reasoning
about causation. We see two primary types of this fallacy.
Accidental or coincidental connection occurs when we assume a connection where one
might or might not exist. We say event C caused event E when we have no clear proof.
Here’s an example:
Yesterday Jen went out in the rain and got soaked. The next day she was in bed with the
flu. Therefore, the rain caused her to get sick.
Most of us probably grew up hearing statements like this without ever realizing we were
being exposed to a logical fallacy in action. Flu is caused by exposure to a virus, not to
bad weather.
The other type of causal fallacy occurs with a general causation between types of
events. For example, we know that drinking excessive amounts of alcohol leads to
alcoholism and cirrhosis of the liver. However, not every individual who drinks
excessively develops either of these diseases. In other words, there is a possibility the
disease will occur as a result of excessive drinking, but it is not an absolute.
Red herring (Irrelevant thesis)

This fallacy occurs when we introduce an irrelevant issue into the argument. The phrase
“red herring” comes from the supposed fox hunting practice of dragging a dried smoke
herring across the trail so as to throw off the hound from the scent. In logical reasoning,
the red herring fallacy works in much the same way. No, this doesn’t mean you make
the argument while smelling like an old fish. What it does mean is that we attempt to
distract the audience by introducing some irrelevant point, such as this:
Each year thousands of people die in car accident across the country. Why should we
worry about endangered animals?
This argument is trying to get us to focus on dead people instead of animals. While car
accidents and the deaths resulting from them are a serious issue, this fact does not
lessen the importance of worrying about endangered animals. The two issues are not
equated with each other.
Political campaigns are a fertile ground for growing red herring fallacies. If you think
back to the 2004 Presidential campaign you will find a number of red herrings. For
example, at one point we were inundated with ads reminding us that John Kerry’s wife
was heir to the Heinz ketchup fortune. The implication was that by extension John Kerry
was a rich elitist incapable of understanding the plight of working class and middle class
individuals.
Slippery slope
This fallacy occurs when we assume one action will initiate a chain of events culminating
in an undesirable event later. It makes it seem like the final event, the bottom of the
slope, is an inevitability. Arguments falling prey to the slippery slope fallacy ignore the
fact there are probably a number of other things that can happen between the initial
event and the bottom of the slope.
We hear examples of the slippery slope fallacy all around us:
If we teach sex education in school, then students will have more sex. If students have
more sex, we will have a rash of unplanned pregnancies and sexually transmitted
diseases. Students will be forced to drop out of school and will never have the chance to
succeed in life.
Clearly, just learning about sex doesn’t automatically mean that you will engage in sex.
Even more unlikely is the fact that merely learning about sex will force you to drop out of
school.
Strawman
This fallacy occurs when the actual argument appears to be refuted, but in reality a
related point is addressed. The individual using a strawman argument will appear to be
refuting the original point made but will actually be arguing a point not made in the
original. The best strawman arguments will argue the new point to a conclusion that
appears solid; however, because their point is not the original point, it is still a fallacy.
Examples of the strawman fallacy are everywhere and can appear to be quite
persuasive:
President Obama cannot truly have American interests in mind because he’s not truly
American but Muslim.
Statements similar to this were quite prevalent during the 2008 Presidential election and
still appear on occasion. The assumption here is that if a person follows Islam and
identifies as Muslim they clearly can’t be American or interested in America. While there
are many potential flaws in this argument as presented, for our purpose the most obvious
is that there are many Americans who are Muslim and who are quite interested and
concerned about America.
False Analogy
When we use analogies in our reasoning, we are comparing things. A fallacy of weak
analogy occurs when there exists a poor connection between examples. Structurally, the
fallacy looks like this:
A and B are similar.

A has characteristic X. Therefore, B has characteristic X.
This fallacy often occurs when we try to compare two things that on the surface appear
similar. For example:
Humans and animals are both living, breathing beings. Humans have civil rights.
Therefore, animals have civil rights.
The problem in this argument is that while humans and animals are alike in their living
and breathing status, there are numerous other ways they differ. We commit a fallacy
when we infer that based on this initial similarity, they are similar in all other ways as
well.
The other day while looking at houses, I heard another version of this argument from a
real estate agent. The house I was looking at was an older house needing some TLC. I
asked how old the roof was and the real estate agent responded:
I don’t know for sure, but it’s either 10 or 20 years old. You know, though, I put a roof on
a house similar to this when I was younger and we haven’t had to worry about it. It’s been
over 20 years now.
Ignoring for the moment that there’s a big difference between a 10-year-old roof and a
20-year-old roof, the real estate agent mistakenly assumes that his roof and the roof of
the TLC house are the same. They both provide a covering for the home, but that’s
about where their similarities end.
Critical Thinking & Reasoning: Conclusion

In this chapter we have examined what
critical thinking is and how it involves
more than simply being critical.
Understanding critical thinking helps in
formulating and studying arguments.
We see arguments every day in
advertising, use arguments to persuade
others, and we use them to benefit us.
The overview of fallacies showed not all
arguments are valid or even logical.
Always critically think and examine any argument you confront, and remember that if it
sounds too good to be true, it probably is a fallacious argument.We practice critical
thinking on a daily basis, often without any extra effort. Now that you know a bit more
about how to do these things better, you should find that you can put together more
persuasive arguments that avoid the pitfalls of fallacious thinking. More importantly,
when you hear a statement such as, “You should drink at least four glasses of wine per
day,” you’ll know that something isn’t right. And if you do hear a statement like this, you
will be prepared to think critically about the statement, and will be in a position to make a
more educated decision about the information.
Critical Thinking & Reasoning: Review Questions and Activities

REVIEW QUESTIONS
1. Explain the difference between critical thinking and being critical. Why should we
care?
2. Explain how listening differs from hearing and why listening is the first component of
practicing critical thinking.
3. List and discuss at least three ways that we use logic and argumentation in our daily
lives.
4. If I say, “There is plenty of pasta, so you should have some more,” am I implying or
inferring that you have not eaten enough?
5. What are a fallacies and why is it important that we study them?
6. Television commercials that use pictures of starving children and sad music as a way to
get you to donate money are an example of what type of fallacy?
7. Name, define, and give examples of three different fallacies you have heard
recently.
ACTIVITIES
1. Throughout this chapter, we have turned to the abortion debates for examples.
In order to practice critical thinking in action, spend some time researching the
major arguments each side uses. Because the debates in this area are so
complex, you might want to narrow your focus just a bit. For example, you
could focus on the issue of minors consenting to abortion or abortion in the
case of rape or other sexual assault. Compile a list of the most common
arguments used by each side.Your list should include: any evidence used to
support claims, a list of the major claims, any conclusions. Return to the core
critical thinking skills and critically evaluate how each side forms arguments and
uses evidence. How do your own biases and thoughts on the issue of abortion
influence your evaluation? If you were an advisor, what advisee would you give
to each side to make their arguments stronger and more logically sound?
2. Your local newspaper’s Letters to the Editor section is a prime spot to find
logical fallacies in action. For several days, read the Letters to the Editor and
identify all of the fallacies you find. Keep a log of the specific fallacies you find,
dividing them by type. Once you have compiled a variety of example, take a
step back and evaluate them. Questions that you might want to ask include:
what fallacy or fallacies seem to be most popular? Why do you think this is? Pick
a few of the most egregious fallacies and rewrite them correcting for the flaw in
reasoning.
3. Throughout this chapter, we have studied arguments by looking at their various
parts. In practice, arguments occur as part of larger statements or speeches
making their analysis a bit more complicated. To understand the ways arguments
occur in daily life, visit the American Rhetoric page (www.americanrhetoric.com).
On this page you will find a number of political, activist, movie, and other
speeches. Pick one and try to identify the major arguments that are set forth.
What are the main claims? What are the sub-claims? What sorts of evidence or
support are provided? Are there any fallacies present in the argument? If you
were a speech writer, what advice would you give to improve the argument?
Glossary
Accident Fallacy
A fallacy that occurs when a generally true statement is applied to a specific case that is
unusual.
Ambiguity Fallacy
A fallacy that occurs when a word having more than one meaning appears in the
argument.
Analysis
The process of asking what is happening in a message through breaking it into its
individual components and asking questions of each section.
Appeal to Authority
A fallacy that occurs when the truth of a proposition is thought to rest in the opinion of a
famous other or authority.
Appeal to Ignorance
A fallacy that occurs when we argue something must be accepted because it cannot be
proven otherwise.
Appeal to Pity
A fallacy that occurs when an argument attempts to win acceptance by focusing on the
unfortunate consequences that will occur if it is not accepted.
Argument
Statements that combine reasoning with evidence to support an assertion.
Bad Reasons Fallacy

A fallacy that occurs when then we assume the conclusion of an argument to be bad
because a part of the argument is bad.
Begging the Question

A fallacy that occurs when the conclusion of the argument is also used as one of the
premises.
Black and White Fallacy

A fallacy that occurs when the audience is only given two choices.
Composition Fallacy
A fallacy that occurs when we assume that traits inherent in the parts are also present
when the parts are combined into a whole.
Critical Thinking
Active thinking in which we evaluate and analyze information in order to determine the
best course of action.
Deduction
An argument in which the truth of the premises of the argument guarantee the truth of
its conclusion.
Division
A fallacy that occurs when we assume that the trait of a whole occurs when the whole is
divided into its parts.
Evaluation
The process of assessing the various claims and premises of an argument to determine
their validity.
Evidence
Research, claims, or anything else that is used to support the validity of an assertion.
Fallacy
A flaw or error in reasoning.
Fallacy of Quantitative Logic
A fallacy that occurs when we misuse quantifying words such as “all” or “some.”
False Analogy
A fallacy that occurs when there exists a poor connection between two examples used in
an argument.
False Cause
A fallacy that occurs when there exists a flawed connection between two events.
Genetic Fallacy
A fallacy that occurs when the individual is attacked.
Hearing
The physiological process of receiving noise and sounds.
Imply
To suggest or convey an idea.
Induction
An argument in which the truth of its propositions lend support to the conclusion.
Infer
To draw a conclusion that rests outside the message.
Interpretation
Explaining and extrapolating the conclusions that we draw from a statement.
Listening
The psychological process of attaching meaning to the sounds and noises we hear.
Masked Man Fallacy

A fallacy that occurs when we substitute parties that are not identical within an
argument.
Non sequitor
An argument where the conclusion may be true or false, but in which there exists a
disconnect within the argument itself.
Premise
A proposition (statement) supporting or helping to support a conclusion; an assumption
that something is true
Red Herring
Fallacy
A fallacy that occurs when an irrelevant issue is introduced into the argument.
Self-regulation
The process of reflecting on our pre-existing thoughts and biases and how they may
influence what we think about an assertion.
Slippery Slope Fallacy

A fallacy that occurs when we assume one action will initiate a chain of events that
culminate in an undesirable event.
Strawman Fallacy
A fallacy that occurs when the actual argument appears to be refuted, but in reality a
related point is addressed.
Syllogism
A form of deductive argument in which the conclusion is inferred from the premises.
Most syllogisms contain a major premise, a minor premise, and a conclusion.
Critical Thinking & Reasoning: References

Aristotle. (1989). Prior Analytics (Trans. Robin Smith). Cambridge, MA: Hackett Publishing.
Beyer, B. K. (1995) Critical thinking. Bloomington, IN: Phi Delta Kappa Educational Foundation.
Dewey, J. (1933). Experience and education. New York: Macmillan, 1933.
Elder, L. & Richard, P. (1996). Universal Intellectual Standards. Dillon Beach, CA: Foundation for Critical
Thinking. Retrieved from: http://www.criticalthinking.org/page.cfm?Pag eID=527&CategoryID=68
Facione, P. A. (1990). Critical Thinking: A Statement of Expert Consensus for Purposes of Educational Assessment and
Instruction, The Delphi Report (Executive Summary).
Millbrae, CA: California Academic Press.
Photo credits
p. 1 Gears in head http://commons.wikimedia.org/wiki/File: Filos_segundo_logo.JPG By Filosofias Filosoficas
p. 2 John Dewey http://upload.wikimedia.org/wikipedia/co mmons/9/91/John_Dewey_in_1902.jpg By Postdlf
p. 3 Martha Stewart http://commons.wikimedia.org/wiki/File:
Martha_Stewart_nrkbeta.jpg By Alĥemiisto
p. 5 Seat belt http://commons.wikimedia.org/wiki/File: Seat_belt_BX.jpg By Michiel 1972
p. 6 Sharia Law Billboard http://commons.wikimedia.org/wiki/File: Sharia-law-
Billboard.jpg By Matt57
p. 7 Toilet http://commons.wikimedia.org/wiki/File: Decorative_toilet_seat.jpg By Bartux
p. 9 World Trade Center Bombing 1993 http://commons.wikimedia.org/wiki/File:
WTC_1993_ATF_Commons.jpg By Smurfy
p. 12 U.S. Soldiers http://commons.wikimedia.org/wiki/File: US_Navy_060920-N-4097B-
026_Soldiers_from_the_U.S._Army%5E rsquo,s_Apache_Troop,_2nd_Squadron,_
9th_Cavalry_Regiment_exit_a_home_in_ Muqdadiyah,_Iraq,_after_searching_it.jp g By The United States Navy
p. 13 Julianne Moore http://commons.wikimedia.org/wiki/File:
Julianne_Moore_March_for_Women%27 s_Lives_2004.jpg By Pattymooney
p. 14 Ghost http://commons.wikimedia.org/wiki/File: Radiovector_-_ghost.jpg By Musilupa
p. 14 Star Trek “Let that be your last battlefield.” Posted on YouTube by gregorija1
http://www.youtube.com/watch?v=vi7Q Q5pO7_A
p. 15 Blueberry muffin http://commons.wikimedia.org/wiki/File: Muffin_NIH.jpg By 17 Drew
Chapter 14: Persuasive Speaking
by Sarah Stone Watt, Pepperdine University and Joshua Trey Barnett,
Indiana University
LEARNING OBJECTIVES
 Explain what a persuasive speech is.
 Describe the functions of persuasive speeches.
 List the different types of persuasive speeches.
 Identify persuasive strategies that make a speech more effective.
 Apply the appropriate organizational pattern based on your
persuasive goals.
 Distinguish between ethical and unethical forms of persuasion.
 Apply module concepts in final questions and activities. Chapter
Outline
 Introduction
 What is Persuasive Speaking?
 Functions of Persuasive Speeches
 Speeches to Convince
 Speeches to Actuate
 Types of Persuasive Speeches
 Propositions of Fact
 Propositions of Value
 Propositions of Policy
 Choosing a Persuasive Speech Topic
 Approaching Audiences
 Receptive Audiences
 Neutral Audiences
 Hostile Audiences
 Persuasive Strategies
 Ethos
 Logos
 Pathos
 Organizing Persuasive Messages
 Monroe’s Motivated Sequence
 Direct Method Pattern
 Causal Pattern
 Refutation Pattern
 Conclusion
 Module Activities
 Glossary
 References
Persuasive Speaking: Introduction

At the gas pump, on eggs in the grocery store,
in the examination room of your doctor’s
office, everywhere you go, advertisers are
trying to persuade you to buy their product.
This form of persuasion used to be reserved
for magazines and television commercials,
but now it is unavoidable. One marketing
research firm estimates that a person living in
a large city today sees approximately 5,000
ads per day.[1] It is easy to assume that our
over- exposure to persuasion makes us
immune to its effect, but research
demonstrates that we are more susceptible
than ever. In fact, advertisers have gotten
even better at learning exactly the right times
and places to reach us by studying different audiences and techniques.[2][3][4]
I do not read advertisements. I would spend all of my time wanting things. ~ Franz Kafka
We also encounter persuasion in our daily interactions. Imagine you stop at a café on your
way to school, and the barista persuades you to try something new. While enjoying your
espresso, a sales person attempts to persuade you to upgrade your home Internet
package. Later, while walking across campus, you observe students who are
enthusiastically inviting others to join their organizations. Within thirty minutes, you have
encountered at least three instances of persuasion, and there were likely others
emanating in the background unbeknownst to you. Amidst being persuaded, you were
also actively persuading others. You may have tried to convince the Internet sales person
to give you a better deal and an extended contract, and later persuaded a group of friends
to enjoy a night on the town. Persuasion is everywhere.
1. Story, L. (2007, January 15). Anywhere the eye can see, it’s likely to see an ad. The New York Times. Retrieved from:
http://www.nytimes.com/2007/01/15/business/media/15everywhere.html?
pagewanted=all ↵
2. Aral, S. & Walker, D. (2012, 20 July). Identifying influential and susceptible members of social networks. Science,
327(6092), 337–341. Retrieved from: http://www.sciencemag.org/content/337/6092/337.abstract ↵
3. Blackman, S. (2009, September 3). Tired consumers more susceptible to
advertising. CBS Money Watch. Retrieved from: http://www.cbsnews.com/news/tired-consumers-more-susceptible-to-
advertising/ ↵
4. Rosendaal, E., Lapierre, M.A., vanReijmersdal, E.A., & Buijzen, M. (2011). Reconsidering advertising literacy as a defense
against advertising effects. Media Psychology, 14(4), 333–354. ↵
Persuasive Speaking: What is Persuasive Speaking?

You are used to experiencing persuasion in many forms, and may have an easy time
identifying examples of persuasion, but can you explain how persuasion works? Osborn
and Osborn define persuasion this way: “the art of convincing others to give favorable
attention to our point of view.”[1] There are two components that make this definition a
useful one. First, it acknowledges the artfulness, or skill, required to persuade others.
Whether you are challenged with convincing an auditorium of 500 that they should sell
their cars and opt for a pedestrian lifestyle or with convincing your friends to eat pizza
instead of hamburgers, persuasion does not normally just happen. Rather it is planned
and executed in a thoughtful manner. Second, this definition delineates the ends of
persuasion—to convince others to think favorably of our point of view. Persuasion
“encompasses a wide range of communication activities, including advertising, marketing,
sales, political campaigns, and interpersonal relations.”[2] Because of its widespread utility,
persuasion is a pervasive part of our everyday lives.
Although persuasion occurs in
nearly every facet of our day-to-
day lives, there are occasions
when more formal acts of
persuasion—persuasive
speeches—are appropriate.
Persuasive speeches “intend to
influence the beliefs, attitudes,
values, and acts of others.”[3]
Unlike an informative speech,
where the speaker is charged with
making some information known
to an audience, in a persuasive speech the speaker attempts to influence people to think
or behave in a particular way. This art of convincing others is propelled by reasoned
argument, the cornerstone of persuasive speeches. Reasoned arguments, which might
consist of facts, statistics, personal testimonies, or narratives, are employed to motivate
audiences to think or behave differently than before they heard the speech.
There are particular circumstances that warrant a persuasive approach. As O’Hair and
Stewart point out, it makes sense to engage strategies of persuasion when your end goal is
to influence any of these things—“beliefs, attitudes, values, and acts”—or to reinforce
something that already exists. For instance, safe sex advocates often present messages of
reinforcement to already safe sexual actors, reminding them that wearing condoms and
asking for consent are solid practices with desirable outcomes. By the same token, safer
sex advocates also routinely spread the message to populations who might be likely to
engage in unsafe or nonconsensual sexual behavior.
In a nutshell, persuasive speeches must confront the complex challenge of influencing or

reinforcing peoples’ beliefs, attitudes, values, or actions, all characteristics that may seem
natural, ingrained, or unchangeable to an audience. Because of this, rhetors (or speakers)
must motivate their audiences to think or behave differently by presenting reasoned
arguments.
The triumph of persuasion over force is the sign of a civilized society. ~ Mark Skousen
1. Osborn, M., & Osborn, S. (1997). Public speaking (4th ed.). Boston: Houghton Mifflin Company. ↵
2. German, K. M., Gronbeck, B. E., Ehninger, D., & Monroe, A. H. (2004). Principles of public speaking (15th ed.). Boston:
Pearson. ↵
3. O’Hair, D., & Stewart, R. (1999). Public speaking: Challenges and choices. Boston: Bedford/St. Martin’s. ↵
Persuasive Speaking: Functions of Persuasive Speeches

So far, we have discussed the functions of persuasive speeches—to influence or
reinforce—only peripherally as they relate to our working definition. Next, we turn to an
in-depth discussion about how persuasive speeches function.
Speeches to Convince
Some persuasive speeches attempt to influence or reinforce
particular beliefs, attitudes, or values. In these speeches, called
speeches to convince, the speaker seeks to establish
agreement about a particular topic. For instance, a
climatologist who believes that global warming is caused by
human behavior might try to convince an audience of
government officials to adopt this belief. She might end her
speech by saying, “In recent years, humans have been
producing machines that expel CO2 either in their production,
their consumption, or in both. At the same time, the level of
CO2 in the atmosphere increased dramatically. The connection
is clear to many of us that humans have caused this damage
and that it is up to us to similarly intervene.” Throughout her speech, the scientist would
likely recite a number of statistics linking human productivity with global warming in her
effort to convince the government officials that both the causes and solutions to the
climatic changes were a distinctly human problem.
Speeches to Actuate
Other times, persuasive speeches attempt to influence or reinforce actions. Speeches to
actuate are designed to motivate particular behaviors. Think of a time when you found
yourself up at 2 a.m. watching infomercials. Someone on the television screen was trying
very hard to sell you a $20 spatula that morphed into a spoon with the click of a button.
The salesperson described its utility and innovation for your kitchen, and he described why
it would be a good purchase for you—after all, how does a busy person like you have time
to use two different utensils? “But wait,” he would say, “there’s more!” In case he had not
already convinced you that you needed this kitchen tool, he ended his spiel with a final
plea—an extra Spoonatula for free. In this infomercial, the salesperson attempted to
convince you that you needed to buy the kitchen tool—it will save you time and money.
Thus, not only was the commercial an attempt to convince you to change how you felt
about spoons and spatulas, but also an effort to incite you to action—to actually purchase
the Spoonatula. This illustrates a function of persuasive speeches, to motivate behavior.
Persuasive Speaking: Types of Persuasive Speeches

Persuasive speeches revolve around propositions that can be defended through the use of
data and reasoning. Persuasive propositions respond to one of three types of questions:
questions of fact, questions of value, and questions of policy. These questions can help the
speaker determine what forms of argument and reasoning are necessary to support a
specific purpose statement.
Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the
truth. ~ Marcus Aurelius
Propositions of Fact
Questions of fact ask whether something
“can potentially be verified as either true
or false.”[1] These questions can seem
very straightforward—something is or it is
not—but in reality, the search for truth is
a complex endeavor. Questions of fact
rarely address simple issues such as, “is
the sky blue?” They tend to deal with
deep-seated controversies such as the
existence of global warming, the cause of
a major disaster, or someone’s guilt or innocence in a court of law. To answer these
questions, a proposition of fact may focus on whether or not something exists. For
example, in thethere is a debate over the prevalence of racial profiling, the practice of law
enforcement officers targeting people for investigation and arrest based on skin color. On
one hand, the American Civil Liberties Union advances the proposition: “Racial profiling
continues to be a prevalent and egregious form of discrimination in the United States.”[2]
They verify this claim using data from government studies, crime statistics, and personal
narratives. However, journalist Heather MacDonald proposes that studies confirming
racial profiling are often based in “junk science”; in fact she says, “there’s no credible
evidence that racial profiling exists.”[3] To substantiate her proposition, MacDonald relies
on a study of traffic stops on the New Jersey turnpike along with personal narratives,
policy analysis, and testimony from a criminologist. The claim that racial profiling exists is
either true or false, but there is evidence for and against both propositions; therefore no
consensus exists.
While some propositions of fact deal with the existence of a particular phenomenon or the
accuracy of a theory, others focus on causality. For example, the U.S. government
appointed a commission to evaluate the causes of the nation’s recent economic crisis. In
their report the commission concluded by proposing that recklessness in the financial
industry and failures on the part of government regulators caused the economic crisis.
However, Congressman Paul Ryan has proposed that Medicare is to blame, and the chief
investment officer at JP Morgan has proposed that U.S. housing policy is the root cause of
the problem.[4] Each of these three propositions of fact is backed by its own set of
historical and economic analysis.
Propositions of fact may also be used to make predictions concerning what will happen in
the future. In the summer of 2011, ten miles of a popular Southern California freeway
were closed for an entire weekend. Motorists, news outlets, and government officials
called the closure “Carmageddon” because they proposed there would be an “inevitable
and likely epic traffic tie- up.”[5] As a result of the predictions motorists stayed off the
roads and made alternative plans that weekend resulting in much lighter traffic than
expected. The proposition may have been true, but the prediction was not fulfilled
because people were persuaded to stay off the freeway. When advancing propositions of
fact, you should focus on the evidence you
can offer in support of your proposition.
First, make sure that your speech contains
sufficient evidence to back up your
proposition. Next, take the time to
interpret that evidence so that it makes
sense to your audience. Last, emphasize
the relationship between your evidence
and your proposition as well as its
relevance to the audience.[6]
Bitter experience has taught us how

fundamental our values are and how great the mission they represent. ~ Jan Peter
Balkenende
Propositions of Value
Persuasive speakers may also be called to address questions of value, which call for a
proposition judging the (relative) worth of something. These propositions make an
evaluative claim regarding morality, aesthetics, wisdom, or desirability. For example, some
vegetarians propose that eating meat is immoral because of the way that animals are
slaughtered. Vegetarians may base this claim in a philosophy of utilitarianism or animal
rights.[7]
Sometimes a proposition of value compares multiple options to determine which is best.

Consumers call for these comparisons regularly to determine which products to buy. Car
buyers may look to the most recent Car and Driver “10 Best Cars” list to determine their
next purchase. In labeling a car one of the best on the market for a given year, Car and
Driver says that the cars “don’t have to be the newest, and they don’t have to be
expensive . . . They just have to meet our abundant needs while satisfying our every
want.”[8]
Both the vegetarian and car examples offer standards for evaluating the proposition. Since
propositions of value tend to be more subjective, speakers need to establish evaluation
criteria by which the audience can judge and choose to align with their position. When
advancing a proposition of value, offer a clear set of criteria, offer evidence for your
evaluation, and apply the evidence to demonstrate that you have satisfied the evaluation
criteria.[9]
An inner process stands in need of outward criteria. ~ Ludwig Wittgenstein
The 2005 disagreement between family members over removing a woman’s feeding tube
after she had been in a coma for 15 years sparked a national debate over the value of life
that highlights the importance of evaluation criteria. After years of failed medical
treatments and rehabilitation attempts, Terri Schiavo’s husband petitioned the court to
remove her feeding tube, initiating a legal battle with her parents that went all the way to
the President of the United States.[10] Opposing sides in the debate both claimed to value
life. To support his proposition that his wife had a right to die, Mr. Schaivo applied the
evaluation criteria of quality of life and argued that she would not want to continue to live
in a vegetative state.[11] Ms. Schiavo’s parents vehemently disagreed with his argument.
They also claimed to value life and, with the support of religious groups, relied on the
evaluation criteria of the sanctity of life to contend that she should be kept alive.[12] Both
sides gained widespread support based on people’s agreement or disagreement with their
evaluation criteria. Despite intervention on behalf of both state and federal legislators, the
courts eventually ruled that Mr. Schiavo had the right to have his wife’s feeding tube
removed and allow her to die.
A policy is a temporary creed liable to be changed, but while it holds good, it has got to be
pursued with apostolic zeal. ~ Mahatma Gandhi
Propositions of Policy
Although the Schiavo case was rooted in a question of value, the debate resulted in a
question of policy. Questions of policy ask the speaker to advocate for an appropriate
course of action. This form of persuasive speech is used every day in Congress to
determine laws, but it is also used interpersonally to determine how we ought to behave.
A proposition of policy may call for people to stop a particular behavior, or to start one.
For example, some U.S. cities have started banning single use plastic bags in grocery
stores. Long before official public policy on this issue was established, organizations such
as The Surfrider Foundation and the Earth Resource Foundation advocated that people
stop using these bags because of the damage plastic bags cause to marine life. In this case
local governments and private organizations attempted to persuade people to stop
engaging in a damaging behavior— shopping with single use plastic bags. However, the
organizations also attempted to persuade
people to start a new behavior—shopping with
reusable bags.
When answering a question of policy, speakers

will typically begin by describing the status quo.
If you are arguing that a change must be made,
you must first identify the problem inherent in
the current behavior, and then demonstrate
that the problem is significant enough to
warrant immediate consideration. Once you
have established that there is a problem which
the audience ought to consider, you can then
offer your proposal for a preferable course of
action.[13] Then, it is up to you to demonstrate that your proposed policy will have more
benefits than costs.
In 2011 the U.S. Postal Service, the nation’s second-largest employer, told Congress it was
facing an $8.3 billion budget shortfall.[14] To solve the problem, the Postal Service
proposed that be permitted to end Saturday mail delivery and close some post offices. To
make their argument, they first described the status quo saying that the demand for their
service had dramatically decreased with the popularity of email and online bill-pay
services. They explained that in preceding years they laid off workers and cut spending to
help with the shortfall of revenue, but now another plan was necessary to avoid defaulting
on their financial obligations. They offered evidence that people preferred ending
Saturday mail to alternatives such as paying more for stamps or allocating more tax money
to post offices.[15] Although they made a compelling case, the USPS still needed to
overcome perceived disadvantages to their proposition such as the negative impact on
businesses and rural towns.[16][17] A full year later, the policy proposition passed the U.S.
Senate but continues to await approval in the House.[18]
1. Herrick, J.A. (2011). Argumentation: Understanding and Shaping Arguments. State
College, PA: Strata Publishing. ↵
2. American Civil Liberties Union (ACLU). (2012). Racial Profiling. Retrieved from: http://www.aclu.org/racialjustice/racial-
profiling ↵
3. MacDonald, H. (2002, March 27). The racial profiling myth debunked. City Journal.
Retrieved from: http://www.city-journal.org/html/eon_3_27_02hm.html ↵
4. Angelides, P. (2011, June 28). The real causes of the economic crisis? They’re
history. The Washington Post. Retrieved from:
http://www.washingtonpost.com/opinions/the-real-causes-of-theeconomic-
crisis-theyrehistory/2011/06/27/AG2nK4pH_story.html ↵
5. Kandel, J. (2011, July 14). Los Angeles braces for weekend of “Carmageddon.”
Reuters. Retrieved from: http://www.reuters.com/article/2011/07/15/us-
carmageddon-losangeles-idUSTRE76D2D720110715 ↵
6. Herrick 2011 ↵
7. DeGrazia, D. (2009). Moral vegetarianism from a very broad basis. Journal of
Moral Philosophy, 6. Retrieved from: https://philosophy.columbian.gwu.edu/sites/philosophy.columbian.gwu.edu/files
/image/DeGraziaMoral.pdf ↵
8. Car and Driver (2011, December). 2012 10Best Cars. Car and Driver. Retrieved
from: http://www.caranddriver.com/features/2012-10best-cars-feature ↵
9. Herrick 2011 ↵
10. Cerminara, K. & Goodman, K. (2012). Schiavo Timeline. Retrieved from University
of Miami Ethics Program:
http://www.miami.edu/index.php/ethics/projects/schiavo/schiavo_timeline/ ↵
11. Caplan, A. (2005). The time has come to let Terri Schiavo die: Politicians, courts
must allow husband to make final decision. NBC News. Retrieved from:
http://www.nbcnews.com/id/7231440/ns/health-health_care/t/time-has-come-
let-terri-schiavo-die/ ↵
12. Catholic Culture. (2005). The death of Terri Schiavo. Catholic World News.
Retrieved from:
https://www.catholicculture.org/news/features/index.cfm?recnum=37860 ↵
13. Herrick 2011 ↵
14. Bingham, A. (2011, July 22). Postal Service pushes to end Saturday delivery. ABC
News. Retrieved from: http://abcnewsradioonline.com/business-news/postal-
service-pushes-to-end-saturday-delivery.html ↵
15. Bingham 2011 ↵
16. Bingham 2011 ↵
17. Stephenson, E. (2012, August 1). Senators blast House leaders over Postal Service default. Reuters. Retrieved from:
http://www.reuters.com/article/2012/08/01/us-
usa-postal-default-idUSBRE8701HO20120801 ↵
18. Stephenson 2012 ↵
Persuasive Speaking: Choosing a Persuasive Speech Topic

In order to offer a persuasive speech, you must decide
precisely what it is you want to talk about, to whom you
will be speaking, and to what ends you hope the speech
will lead. Persuasive speeches do not normally happen
within a vacuum, even in a public speaking course where
that might seem to be the case. In fact, most persuasive
speeches serve as a response to larger circumstances— gas
prices increase dramatically and drivers cannot afford to fill
up their tanks; war veterans suffer from post-traumatic
stress disorder (PTSD) and can find little governmental
assistance for the necessary treatments; an election is
forthcoming and candidates need to secure votes. These
are just a few times when a persuasive speech would make
sense. A driver might try to persuade their employer to
embrace telecommuting
as a response to the high rate of gasoline. Veterans with
PTSD might stage speeches to a national audience
imploring them to advocate for better mental health
care for people who have fought in wars. And candidates, of course, will give many
speeches during a campaign that tease out the various reasons they, and not another
candidate, should be elected. Appendix A (at the end of the chapter) offers a lengthier list
of possible topics for persuasive speaking, but keep in mind the advice that Burnett offers
in Chapter 8 (public speaking: the virtual text) regarding topic selection. The topics in
Appendix A are written as propositions that can be defended. Some are propositions of
fact, others are propositions of value, and yet others are propositions of policy.
Persuasive Speaking: Approaching Audiences

If I can get you to laugh with me, you like me better, which makes you more open to my
ideas. And if I can persuade you to laugh at the particular point I make, by laughing at it
you acknowledge its truth. ~ John Cleese
When choosing a topic for your persuasive speech, it is crucial to consider the composition
of your audience. Because persuasive speeches are intended to influence or reinforce an
audience’s thoughts or behaviors, speakers must consider what and how the audience
thinks, feels, and does. Your audience might be ambivalent about your topic, or they may
be strongly opposed, in strong agreement, or somewhere along the spectrum. In
persuasive speeches, it matters where they fall on this continuum. For instance, if you
want to argue that abortion should be illegal and your audience is composed of pro-life
advocates, your speech might seem like you are preaching to the choir. But if your
audience is made up of staunch pro-choice activists, your speech would be raising a
significant objection to a set of beliefs, values, attitudes, and actions the audience was
already committed to.
Decaro, Adams and Jefferis offer advice for

carrying out a thorough audience analysis
in the other chapter of this book. Some
questions you might ask before giving a
speech include, “Who is hosting the
speech?” Often this can provide a great
deal of information about who will be in
the audience.
Audience members at a National Rifle
Association gathering probably do not need
to be convinced that the Second Amendment to the U.S. Constitution—the right to keep and
bear arms—is worth upholding. You should also ask, “Is the audience fairly heterogeneous?”
In a public speaking class, you may be able to gauge that through your interactions with
your fellow classmates before you make your way to the podium; but in other settings this
may not be the case. If an organization is
sponsoring or has invited you to speak, this
is a question that can be directed to
organizational staff with access to
demographic information. Some
demographics that may be useful as you
craft your speech include age, gender,
sexual orientation, ethnic or cultural
background, socioeconomic status,
religion, and political affiliation. Each of
these characteristics is known to influence
a listener’s beliefs, attitudes, values, and
actions.
Receptive Audiences
Persuasive speakers will not generally address an audience that already fully agrees with
them and is behaving in the way they would like, because that audience no longer needs
to be persuaded. However, you may find yourself in situations that allow you to appeal to
a receptive audience which already knows something about your topic and is generally
supportive of, or open to, the point you are trying to make. For example, parents are
generally interested in keeping their children safe. If you seek to persuade them that they
should work with their kids to prevent them from being taken advantage of on social
networking sites, they are likely to welcome what you have to say. Although they are
already convinced that it is important to keep their children safe, this audience may not
yet be persuaded that they have the need or ability to keep their kids safe in an online
environment. In order to persuade this receptive audience, you should first attempt to
foster identification with them by highlighting things you have in common. If you are a
parent you might say something like, “I have two children and one of my biggest concerns
is making sure they are safe.” If you are not a parent you might say, “one of the things I
appreciate most about my parents is that I know they are always trying to keep me safe.”
With these statements, you not only relate to the audience, but also demonstrate that
you share a common concern.
If you would persuade, you must appeal to interest rather than intellect. ~ Benjamin
Franklin
Next, offer a clear statement of purpose and tell the audience what you would like them
to do in response to your message. If the audience is already likely to agree with your
point, they will be looking for ways to act on it. Offer practical steps that they can take.
Even if the steps must be carried out later (i.e. the parents in our example may have to
wait to get home and start talking with
their child about social networking
habits), give them a way to respond to
the message immediately and show their
support. In this case you may have them
write down the first thing they will say to
their child, or practice saying it to the
person next to them. Having them act on
your message before leaving reinforces
their already favorable response to what
you are asking.[1]
I swore never to be silent whenever and wherever human beings endure suffering and
humiliation. We must always take sides. Neutrality helps the oppressor, never the victim.
Silence encourages the tormentor, never the tormented. ~ Elie Wiesel
Neutral Audiences
Most of the groups that a persuasive speaker addresses are neutral audiences. These
audiences are not passionate about the topic or speaker, often because they do not have
enough information or because they are not aware that they should be concerned. Beebe
& Beebe explain that the challenge in addressing a neutral audience is to foster their
interest in your proposition.[2] They offer a few tips for cultivating interest in a neutral
audience. Begin by gaining their attention. To do this you might offer a story or statistic
that relates the topic directly to the dominant demographic in the audience. If you are
trying to convince first-year college students to avoid credit card solicitors on campus you
might start with something like, “I know those t-shirts the credit card vendors are handing
out are stylish and, best of all, free!
But that t-shirt could cost you thousands of dollars before you even graduate.” Rather
than beginning with a diatribe on the evils of debt, which many of them may not yet have
experienced, you relate to their desire for a free t-shirt and a common belief they are
likely to share, that “free” should not translate to “expensive.” If you cannot relate the
topic directly to the audience, another approach is to relate the topic to someone they
care about, like a family member or friend. Keep in mind that, while the receptive
audience may be eager to respond immediately, the neutral audience may simply be more
concerned about the topic or more inclined to consider the behavior change you are
advocating.[3] In this case, consider offering resources for more information, or a few
minor steps they can take when they are ready.
He who dreads hostility too much is unfit to rule. ~ Lucius Annaeus Seneca
Hostile Audiences
Unfortunately, some audiences may be resistant or even hostile to your persuasive
speech. A hostile audience may take issue with your topic or with you as a speaker. In this
case, your primary goal is to persuade the audience to listen to what you have to say.[4]
Once they are willing to listen, then you will have the ability to change their minds in the
future. Later in this chapter we will address ways that you can foster a better relationship
with the audience by building your ethos. However, if the audience is opposed to your
proposition, there are a few steps that you can take to encourage them to at least hear
you out. If the audience is not likely to agree with your proposition, wait until later in the
speech to offer it. Opening with a clear statement of purpose, which a receptive audience
welcomes, will make an unreceptive audience more hostile to your goals. For example, if
you begin by telling business owners that you think they should pay workers more, they
are likely to think of all the reasons that will threaten their livelihood rather than listening
to your message. Instead, begin by highlighting issues on which you agree. You might open
with a discussion of the challenges businesses face in attempting to retain quality workers
and increase productivity.
I have spent many years of my life in opposition, and I rather like the role. ~ Eleanor
Roosevelt
Once you have identified areas of agreement, you can offer your proposition as a way of
addressing your shared goals. To promote an increase in wages, you might explain that a
study of more than 10,000 workers and managers in a variety of industries demonstrated
that companies who pay their workers more were also more motivated to invest in new
technology, enhance their management techniques, better train workers, and better
deliver their services, all of which lead to higher productivity and increased profits.[5]
Focusing on areas of agreement will make the audience more receptive to your
proposition, but they will still hold some reservations. Acknowledge those reservations
and demonstrate that you have given them ample consideration. Cite credible evidence
that supports your proposition in light of those reservations. Showing that you understand
and respect their opposing position is the most important step toward encouraging a
hostile audience to at least hear you out.
1. Beebe, S.A. & Beebe, S.J. (2003). Public Speaking: An Audience Centered Approach
(5th ed.). Boston: Pearson. ↵
2. (Beebe & Beebe 2003) ↵
5. Applebaum, E. & Berhardt, A. (2004, December 18). Employers also benefit from a
higher minimum wage. Brennan Center for Justice. Retrieved from: http://www.brennancenter.org/analysis/employers-
also-benefit-higher-
minimum-wage ↵
Persuasive Speaking: Persuasive Strategies Ethos
In addition to understanding how your audience
feels about the topic you are addressing, you will
need to take steps to help them see you as credible
and interesting. The audience’s perception of you as
a speaker is influential in determining whether or not
they will choose to accept your proposition.
Aristotle called this element of the speech ethos, “a
Greek word that is closely related to our terms
ethical and ethnic.”[1] He taught speakers to establish
credibility with the audience by appearing to have
good moral character, common sense, and concern
for the audience’s well-being.[2] Campbell
& Huxman explain that ethos is not about conveying
that you, as an individual, are a good person. It is
about “mirror[ing] the characteristics idealized by
[the] culture or group” (ethnic),[3] and demonstrating
that you make good moral choices with regard to
your relationship within the group (ethics).
While there are many things speakers can do to build their ethos throughout the speech,
“assessments of ethos often reflect superficial first impressions,” and these first
impressions linger long after the speech has concluded.[4] This means that what you wear
and how you behave, even before opening your mouth, can go far in shaping your ethos.
Be sure to dress appropriately for the occasion and setting in which you speak.
Also work to appear confident, but not arrogant, and be sure to maintain enthusiasm
about your topic throughout the speech. Give great attention to the crafting of your
opening sentences because they will set the tone for what your audience should expect of
your personality as you proceed.
I covered two presidents, LBJ and Nixon, who could no longer convince, persuade, or
govern, once people had decided they had no credibility; but we seem to be more tolerant
now of what I think we should not tolerate. ~ Helen Thomas
Logos
Another way to enhance your ethos, and your chances of persuading the audience, is to
use sound arguments. In a persuasive speech, the argument will focus on the reasons for
supporting your specific purpose statement. This argumentative approach is what Aristotle
referred to as logos, or the logical means of proving an argument.[5]
When offering an argument you begin by making an assertion that requires a logical leap
based on the available evidence.[6] One of the most popular ways of understanding how
this process works was developed by British philosopher Stephen Toulmin.[7] Toulmin
explained that basic arguments tend to share three common elements: claim, data, and
warrant. The claim is an assertion that you want the audience to accept. Data refers to the
preliminary evidence on which the claim is based. For example, if I saw large gray clouds in
the sky, I might make the claim that “it is going to rain today.” The gray clouds (data) are
linked to rain (claim) by the warrant, an often unstated general connection, that large gray
clouds tend to produce rain. The warrant is a connector that, if stated, would likely begin
with “since” or “because.” In our rain example, if we explicitly stated all three elements,
the argument would go something like this: There are large gray clouds in the sky today
(data). Since large gray clouds tend to produce rain (warrant), it is going to rain today
(claim). However, in our regular encounters with argumentation, we tend to only offer the
claim and (occasionally) the warrant.
To strengthen the basic argument, you will need backing for the claim. Backing provides
foundational support for the claim[8] by offering examples, statistics, testimony, or other
information which further substantiates the argument. To substantiate the rain argument
we have just considered, you could explain that the color of a cloud is determined by how
much light the water in the cloud is reflecting. A thin cloud has tiny drops of water and ice
crystals which scatter light, making it appear white. Clouds appear gray when they are
filled with large water droplets which are less able to reflect light.[9]
Table 16.1: The Toulmin Model
Basic Argument
data claim
A hard time finding a place to park on
The school needs more parking spaces
campus
warrant
If I can’t find a place to park, there must be a shortage of spaces
Argument with Backing
data claim
U.S. Citizens should be encouraged to eat

Obesity is a serious problem in the U.S.
less processed foods.
warrant
Processed foods contributed to obesity more than natural or unprocessed foods.
backing
“As a rule processed foods are more ‘energy dense’ than fresh foods: they contain less
water and fiber but more added fat and sugar, which makes them both less filling and
more fattening.” (Pollan, 2007)[10]
Logic is the beginning of wisdom, not the end. ~ Leonard Nimoy
The elements that Toulmin identified (see Table 16.1) may be
arranged in a variety of ways to make the most logical argument. As
you reason through your argument you may proceed inductively,
deductively, or causally, toward your claim. Inductive reasoning
moves from specific examples to a more general claim. For
example, if you read online reviews of a restaurant chain called
Walt’s Wine & Dine and you noticed that someone reported feeling
sick after eating at a Walt’s, and another person reported that the
Walt’s they visited was understaffed, and another commented that
the tables in the Walt’s they ate at had crumbs left on them, you
might conclude (or claim) that the restaurant chain is unsanitary. To
test the validity of a general claim, Beebe and Beebe encourage speakers to consider
whether there are “enough specific instances to support the conclusion,” whether the
specific instances are typical, and whether the instances are recent.[11]
The opposite of inductive reasoning is deductive reasoning, moving from a general

principle to a claim regarding a specific instance. In order to move from general to specific
we tend to use syllogisms. A syllogism begins with a major (or general) premise, then
moves to a minor premise, then concludes with a specific claim. For example, if
you know that all dogs bark (major premise), and your neighbor has a dog (minor
premise), you could then conclude that your neighbor’s dog barks (specific claim). To
verify the accuracy of your specific claim, you must verify the truth and applicability of the
major premise. What evidence do you have that all dogs bark? Is it possible that only most
dogs bark? Next, you must also verify the accuracy of the minor premise. If the major
premise is truly generalizable, and both premises are accurate, your specific claim should
also be accurate.
Your reasoning may also proceed causally.

Causal reasoning examines related events
to determine which one caused the other.
You may begin with a cause and attempt to
determine its effect. For example, when
the Deepwater Horizon drilling rig
exploded in the Gulf of Mexico in 2010,
scientists explained that because many
animals in the Gulf were nesting and
reproducing at the time, the spill could
wipe out “an entire generation of hundreds
of species.”[12] Their argument reasoned
that the spill (cause) would result in species loss (effect). Two years later, the causal
reasoning might be reversed. If we were seeing species loss in the Gulf (effect), we could
reason that it was a result of the oil spill (cause). Both of these claims rely on the evidence
available at the time. To make the first claim, scientists not only offered evidence that
animals were nesting and reproducing, but they also looked at the effects of an oil spill
that occurred 21 years earlier in Alaska.[13] To make the second claim, scientists could
examine dead animals washing up on the coast to determine whether their deaths were
caused by oil.
Pathos
While we have focused heavily on logical reasoning, we must also recognize the strong
role that emotions play in the persuasive process. Aristotle called this element of the
speech pathos. Pathos draws on the emotions, sympathies, and prejudices of the audience
to appeal to their non-rational side.[14][15] Human beings are constantly in some emotional
state, which means that tapping into an audience’s emotions can be vital to persuading
them to accept your proposition.[16]
One of the most helpful strategies in appealing to your
audience’s emotions is to use clear examples that
illustrate your point. Illustrations can be crafted verbally,
nonverbally, or visually. To offer a verbal illustration,
you could tell a compelling story. For example, when
fundraising for breast cancer research, Nancy Brinker,
creator of Susan G. Komen for the Cure, has plenty of
compelling statistics and examples to offer. Yet, she
regularly talks about her sister, explaining:
Susan G. Komen fought breast cancer with her heart,

body and soul. Throughout her diagnosis, treatments,
and endless days in the hospital, she spent her time
thinking of ways to make life better for other women
battling breast cancer instead of worrying about her
own situation. That concern for others continued even
as Susan neared the end of her fight.[17]
Brinker promised her sister that she would continue her fight against breast cancer. This
story compels donors to join her fight.
Speakers can also tap into emotions using nonverbal behaviors to model the desired
emotion for their audience. In the summer of 2012, the U.S. House of Representatives
debated holding the Attorney General in contempt for refusing to release documents
concerning a controversial gun-tracking operation. Arguing for a contempt vote, South
Carolina Representative Trey Gowdy did not simply state his claim; instead he raised his
voice, slowed his pace, and used hand motions to convey anger with what he perceived as
deception on the part of the Attorney General.[18] His use of volume, tone, pace, and hand
gestures enhanced the message and built anger in his audience.
Speech is power: speech is to persuade, to convert, to compel. It is to bring another out of

his bad sense into your good sense. ~ Ralph Waldo Emerson
In addition to verbal and nonverbal illustrations, visual imagery can enhance the emotional
appeal of a message. For example, we have all heard about the dangers of drugs, and
there are multiple campaigns that attempt to prevent people from even trying them.
However, many young adults experiment with drugs under the assumption that they are
immune from the negative effects if they only use the drug recreationally. To counter this
assumption regarding methamphetamines, the Montana Meth project combines
controversial statements with graphic images on billboards to evoke fear of the drug (see
the Montana Meth Project for some disturbing examples). Young adults may have heard
repeated warnings that meth is addictive and that it has the potential to cause sores,
rotten teeth, and extreme weight loss, but Montana Meth Project’s visual display is more
compelling because it turns the audience’s stomach, making the message memorable.
This image, combined with the slogan, “not even once,” conveys the persuasive point
without the need for other forms of evidence and rational argument.
Appeals to fear, like those in the Montana Meth Project ads, have proven effective in
motivating people to change a variety of behaviors. However, speakers must be careful
with their use of this emotion. Fear appeals tend to be more effective when they appeal to
a high-level fear, such as death, and they are more effective when offered by speakers
with a high level of perceived credibility.[19] Fear appeals are also more persuasive when
the speaker can convince the audience they have the ability to avert the threat. If
audiences doubt their ability to avoid or minimize the threat, the appeal may backfire.[20]
I would rather try to persuade a man to go

along, because once I have persuaded him,
he will stick. If I scare him, he will stay just
as long as he is scared, and then he is gone.
~ Dwight D. Eisenhower
David Brooks argues that, “emotions are

not separate from reason, but they are the
foundation of reason because they tell us
what to value.”[21] Those values are at the
core of fostering a credible ethos. All of
Aristotle’s strategies, ethos, logos, and pathos, are interdependent. The most persuasive
speakers will combine these strategies to varying degrees based on their specific purpose
and audience.
Ethics of Persuasion
In addition to considering their topic and persuasive strategy, speakers must take care to
ensure that their message is ethical. Persuasion is often confused with another kind of
communication that has similar ends, but different methods—coercion. Like persuasion,
coercion is a process whereby thoughts or behaviors are altered. But in coercive acts,
deceptive or harmful methods propel the intended changes, not reason. Strong and Cook
contrasted the two: “persuasion uses argument to compel power to give way to reason
while coercionuses force to compel reason to give way to power.”[22] The “force” that
Strong and Cook mention frequently manifests as promises for reward or punishment, but
sometimes it arises as physical or emotional harm. Think of almost any international crime
film you have seen, and you are likely to remember a scene where someone was
compelled to out their compatriots by way of force. Jack Bauer, the protagonist in the
American television series 24, became an infamous character by doing whatever it took to
get captured criminals to talk. Although dramatic as an example, those scenes where
someone is tortured in an effort to produce evidence offer a familiar reference when
thinking about coercion. To avoid coercing an audience, speakers should use logical and
emotional appeals responsibly.
The pendulum of the mind alternates between sense and nonsense, not between right and
wrong. ~ Carl Jung
Persuasive speakers must be careful to avoid using fallacies in their reasoning. Fallacies
are errors in reasoning that occur when a speaker fails to use appropriate or applicable
evidence for their argument. There are a wide variety of fallacies, and it is not possible to
list them all here. However, speakers should watch for four common categories of
fallacies: “fallacies of faulty assumption,” which occur when the speaker reasons based on
a problematic assumption; “fallacies directed to the person,” which occur when the
speaker focuses on the attributes of an individual opponent rather than the relevant
arguments; “fallacies of case presentation,” which occur when the speaker
mischaracterizes the issue; and “fallacies of suggestion,” which occur when the speaker
implies or suggests an argument without fully developing it.[23] See the Table 16.2 on the
following page for examples of each of these types of fallacies. To learn more about
fallacies, see the chapter by Russ (Critical Thinking and Reasoning), or see the
supplemental handout found on the Persuasive Speaking chapter homepage.
Table 16.2: Examples of Fallacies
Fallacies of Faulty Assumption
It is cloudy outside, and I feel sick. Cloudy days make me sick.
The school board voted to buy new picnic tables for the lunch
Casual Fallacy
room. Many students were out sick the following day. The
students must be upset about the picnic tables.
Everyone takes out a loan to buy a car, so you should too.

Bandwagon
None of the cool kids wear helmets when they ride bikes. You
Fallacy
should take yours off.
The Lion King is an excellent film because it has excellent

Begging the animation.
Question
Marijuana is good for you because it is natural.
Fallacies Directed to the Person
We should reject President Obama’s healthcare legislation

Ad Hominem
because it is socialism.
Before the defense makes their closing statement, keep in mind

that their client has not said one truthful word throughout the
Poisoning the trial.
Well
My opponent is going to try to manipulate you into thinking her
plan is better for the city.
First, I wanted to tell you that this is my favorite class. I tell all
my friends how much I love it. I just think I deserve a better
Appeal to grade on my exam.
Flattery
You are such a generous person. I know you’ll want to donate to
this cause.
Fallacies of Case Presentation
I don’t plan to vote today because I am moving next week.
Non Sequitur You should clean your room because I am going to do the
laundry.
I should not be fined for parking in a red zone when there are so
many people out there committing real crimes like robbery and
murder.
Red Herring
War is wrong, but in times of crisis we should support the
president.
This diet is the best one for people with my health condition.
Appeal to Oprah said so.
Misplaced
I want to visit the Museum of Modern Art. My English professor
Authority
says they have the best collection anywhere!
Fallacies of Suggestion
I’m not saying he cheated; he just did uncharacteristically well

on that exam.
Paralepsis
If she wants to work for a crook, that’s her business.
Either you’re with us or against us.

Either/Or
Love it or leave it.
I have so much to do today. I have to get my car fixed, finish a
paper, take a nap, and pick my mom up from the airport.
Arrangement
So many highly respected musicians will be there: Paul
McCartney, Elton John, LMFAO, Billy Joel…
There are some positive steps you can take to avoid these pitfalls of persuasive speaking
and ensure that you are presenting your message in the most ethical manner. We have
already discussed some of these, such as offering credible evidence for your arguments
and showing concern for the audience’s wellbeing. However, you should also offer a
transparent goal for your speech. Even with a hostile audience, where you may wait until
later in the speech to provide the specific purpose statement, you should be forthcoming
about your specific purpose. In fact, be truthful with your audience throughout the
speech.It is appropriate to use fictional scenarios to demonstrate your point, but tell the
audience that is what you are doing. You can accomplish this by introducing fictional
examples with the phrase, “hypothetically,” or “imagine,” to signal that you are making it
up.[24] Additionally, be sure to offer a mix of logical and emotional appeals. Blending these
strategies insures that you have evidence to back up emotional claims, and that you are
sensitive to the audiences’ emotional reactions to your logical claims. Attending to both
aspects will help you be more ethical and more persuasive.
The most important persuasion tool you have in your entire arsenal is
integrity. ~ Zig Ziglar
1. Campbell, K.K. & Huxman, S.S. (2009). The Rhetorical Act: Thinking, Speaking, and Writing Critically.
Belmont, CA: Wadsworth. ↵
2. Beebe, S.A. & Beebe, S.J. (2003). Public Speaking: An Audience Centered Approach (5th ed.). Boston:
Pearson. ↵
3. Campbell & Huxman 2009 ↵
4. Zarefsky, D. (2005). Public Speaking: Strategies for Success (Special edition for The Pennsylvania
State University). Boston: Pearson. ↵
5. Braet, A.C. (1992). Ethos, pathos, and logos in Aristotle’s rhetoric: A reexamination. Argumentation,
6(3), pp. 307–320. ↵
6. Campbell & Huxman 2009 ↵
7. Herrick, J.A. (2011). Argumentation: Understanding and Shaping Arguments. State College, PA:
Strata Publishing. ↵
8. Herrick 2011 ↵
9. Brill, R. (2003, July 21). Why do clouds turn gray before it rains? Scientific American. Retrieved from:
http://www.scientificamerican.com/article/why-do-clouds-turn-gray-b/ ↵
10. Pollan, M. (2007, April 22). You are what you grow. The New York Times. Retrieved from:
http://www.nytimes.com/2007/04/22/magazine/22wwlnlede.t.html?pagewanted=all ↵
12. Donovan, T.W. (2010, July 10). 7 Long term effects of the Gulf oil spill. Huffington Post. Retrieved
from: http://www.huffingtonpost.com/2010/05/10/7-long-term-effects-of-
th_n_562947.html#s87787title=Environmental_Damage ↵
13. Donovan 2010 ↵
15. Reike, R.D., Sillars, M.O., & Peterson, T.R. (2009). Argumentation and Critical Decision Making (7th
ed.). Boston: Pearson. ↵
16. Dillard, J.P. & Meijnders, A. (2002). Persuasion and the structure of affect. In J.P. Dillard & M. Pfau
(Eds.), The Persuasion Handbook: Developments in Theory and Practice (309– 328). Thousand Oaks,
CA: Sage. ↵
17. Komen National. (n.d.). St. Louis Affiliate of Susan G. Komen for the Cure: Who We Are. Retrieved
from:
http://www.komenstlouis.org/site/PageServer?pagename=whoweare_national ↵
18. Gowdy, T. (2012). Trey Gowdy’s emotional speech on Holder contempt [Video file]. Retrieved from:
https://youtu.be/2bP-G4Btwp0 ↵
20. Witte, K. & Allen, M. (2000). A metaanalysis of fear appeals: Implications for effective public health
campaigns. Health Education & Behavior, 27(5), 591–615. ↵
21. Brooks, D. (2011, November 17). TED 2001: David Brooks explains why there is no reason without
emotion. Huffington Post. Retrieved from: http://www.huffingtonpost.com/2011/03/14/ted-david-
brooks_n_835476.html ↵
22. Strong, W. F., & Cook, J. A. (1992). Persuasion: Strategies for public influence (3rd ed.). Dubuque,
Iowa: Kendall/Hunt Publishing. ↵
23. Herrick 2011 ↵
Persuasive Speaking: Organizing Persuasive Messages

Once you have selected your topic, know who your audience is, and have settled on an end
goal for your persuasive speech, you can begin drafting your speech. Outlines are organized
according to the particular speech, and the following organizational patterns are used
routinely for persuasive speeches.
Monroe’s Motivated Sequence

Monroe’s Motivated Sequence is an organizational pattern that attempts to convince the
audience to respond to a need that is delineated in the speech.[1] Five separate steps
characterize the Motivated Sequence organization style:
1. The attention step should get the audience’s attention as well as describe your goals
and preview the speech.
2. The need step should provide a description of the problem as well as the consequences
that may result if the problem goes unresolved. In this step, the speaker should also alert
audience members to their role in mitigating the issue.
3. The satisfaction step is used to outline your solutions to the problems you have
previously outlined as well as deal with any objections that may arise.
4. In the visualization step, audience members are asked to visualize what will happen
if your solutions are implemented and what will happen if they do not come to fruition.
Visualizations should be rich with detail.
5. The action appeal step should be used to make a direct appeal for action. In this
step, you should describe precisely how the audience should react to your speech and how
they should carry out these actions. As the final step, you should also offer a concluding
comment. See Figure 16.1 to see this method of arrangement illustrated.
Figure 16.1: Monroe’s Motivated Sequence Sample Outline
I. Attention step
A. When was the last time you saw a dog chained to a tree in a neighbor’s
yard, heard about a puppy mill in your town, or went into a pet store only to
find dogs and cats for sale?
B. I work with the Morris County Animal Protection Group, and I would
like to share some ways in which you can help prevent these travesties.
C. First, I will describe some of the major problems in Morris County, and
then I will tell you how you can get involved.
II. Need step: Many animals in Morris County are abused and neglected.
A. There are too many stray animals that are neither spayed nor neutered,
resulting in an overabundance of cats and dogs.
B. These animals often cannot find enough food to survive, and the local
shelter cannot accommodate such high populations.
C. The cost of local spay/neuter programs is too high for our agency to handle.
III. Satisfaction step: Raising $1 million for the Morris County Animal
Protection Agency can effectively solve these problems.
A. We could afford to spay or neuter most stray animals.
B. Obtained animals could be fed and accommodated until a home can be

secured for them.
C. Additionally, we could subsidize spay/neuter costs for local citizens.
IV. Visualization step: Imagine what we can do for our animals with this
money.
A. What will it be like if we can carry out these actions?
B. What will it be like if we cannot do these things?
V. Action appeal step: Donate to the Morris County Animal Protection Agency.
A. If you want to help protect the many struggling stray animals in Morris
County, make a donation to our organization.
B. Your donation will make a real difference in the lives of our animals.
C. We cannot effect real change for the animals of our county without
each and every one of you.
Direct Method Pattern

If your goal is to convince your audience to adopt a particular idea, you
might prefer the direct method pattern as a way of organizing your
speech. This pattern consists of a claim and a list of reasons to
support it. Every piece of support in the speech directly supports
the central claim you wish to make. As Jaffe points out, “It’s a
good pattern to use when listeners are apathetic or neutral,
either mildly favoring or mildly opposing your claim.”[2] The
outline for a speech on vegetarianism in Figure 16.2 provides
three reasons that vegetarianism providesuseful health benefits
for people struggling with obesity.
Figure 16.2: Direct Method Pattern Sample Outline
Proposition: Vegetarianism offers many positive health benefits for people struggling
with obesity.
I. Vegetarianism often reduces the amount of processed food that one eats.
II. Vegetarianism promotes a sense of reflective consumption.
III. Vegetarianism decreases the likelihood that one will contract some diseases,
such as cancer and heart disease.
As you can see from this example, the statement of reasons that follows the proposition
directly supports the central claim of the speech. Each reason offers another bit of
evidence that vegetarianism is a good option for people struggling with obesity.
History creates comprehensibility primarily by arranging facts meaningfully and only in a

very limited sense by establishing strict causal connections. ~ Johan Huizinga
Causal Pattern
Similar to a problem-solution speech, which was covered in Chapter 8, a causal speech
describes a general cause and a specific effect. In other words, a causal pattern first
addresses some cause and then shares what effects resulted. A causal speech can be
particularly effective when the speaker wants to convince their audience of the relationship
between two things. With sound causal reasoning, a speech of this sort can be used to
convince the audience of something they were previously opposed to believing.
As the example in Figure 16.3 illustrates, the basic components of the causal speech are the
cause and the effect. Such an organizational style is useful when a speaker needs to share
the results of a new program, discuss how one act led to another, or discuss the
positive/negative outcomes of taking some action. Through this pattern, the speaker can
convince audiences to adopt a new belief about a particular phenomenon.
Figure 16.3: Causal Pattern Sample Outline
Proposition: Macintosh computers make people more creative.
I. Macintosh computers rely on a simple, intuitive interface and are sold through a
marketing campaign that encourages users to “Think Different.” (cause)
II. The simplicity of Macintosh computers allows people to be more creative since they are
not spending their time figuring out how to use their computer. And these same consumers are
socialized to “think differently” with their Macintosh computers from the moment they
consider purchasing one. (effect)
Refutation Pattern
Sometimes an occasion will arise when
your audience is already opposed to your
argument. In this case, a refutation
pattern can be engaged to persuade
audience members that your side of the
argument is better or more accurate. In a
refutation speech, the speaker must
anticipate the audience’s opposition, then
bring attention to the tensions between
the two sides, and finally refute them using
evidential support.
Refutation patterns are frequently seen in
debates, where speakers are fundamentally
opposed to one another’s arguments.
Refutation generally happens through a set of four steps: (1) signaling the argument to
which you are responding, (2) stating your own argument, (3) providing justification or
evidence for your side of the argument, and (4) summarizing your response. An advocate of
reusing as opposed to recycling might present the argument in Figure 16.4 to respond to
someone who believes recycling is the best way to individually work on environmental
stewardship. As this example illustrates, a refutation speech should clearly delineate where
the audience is perceived to stand on an issue, why their view is in disagreement with the
speaker’s, and why the audience should adopt the speaker’s position. Moreover, the
speaker should be sure to highlight the importance of the debate, which will clue the
audience into why they should spend their time listening to a speaker who clearly disagrees
with them. An example of this pattern can be found on the next page in Figure 16.4.
Figure 16.4: Sample Outline Refutation Pattern
(Imagine that the speaker is giving the speech at a recycling convention.)
Proposition: Reusing products is better than recycling them.
I. Although Thomas argued that recycling is the most important individual act of
environmental stewardship, I would like to argue that reusing is an even better way to
care for our environment. (signaling and stating)
II. Reusing has several advantages over recycling. (providing evidence)
A. Reusing reduces consumption.
B. Reusing extends the life of a product before it needs to be recycled.
C. It is cheaper to reuse an item than to recycle it.
III. Given these advantages, it is more useful for people to reuse items when possible
than it is to recycle them.
Neither irony nor sarcasm is argument. ~ Samuel Butler
1. Monroe, A. H. (1949). Principles and types of speech. Glenview, IL: Scott,
Foresman and Company. ↵
2. Jaffe, C. (2004). Public speaking: Concepts and skills for a diverse society (4th ed.).
Belmont, CA: Wadsworth. ↵
Problem-Solution layout
Sometimes it is necessary to share a problem and a solution
with an audience. In cases like these, the problem-solution
speech is an appropriate way to arrange the main points of
a speech. Problems can exist at a local, state, national, or
global level. It’s important to reflect on what is of interest
to you, but is also critical to engage your audience. Today,
the nation has become much more aware of the problem of
human sex trafficking. Although we have been aware
thatthis has been a global problem for some time, many communities are finally learning
that this problem is occurring in their own backyards. Colleges and universities have
become involved in the fight. Student clubs and organizations are getting involved and
bringing awareness to this problem. Let’s look at how you might organize a problem-
solution speech centered on this problem.
Topic: Human Sex Trafficking
Thesis: Human sex trafficking is no longer a problem that exists on a global level, but it
has hit us here where we live with at least two girls being kidnapped and sold into sex
slavery each month.
Preview: First, I will define and explain the extent of the problem of sex trafficking within
our community while examining the effects this has on the victims, and then I will offer
possible solutions that will take the predators off the streets and allow the victims to get
their lives back.
I. The problem of human sex trafficking is best understood by looking at the

methods by which traffickers kidnap, or lure their victims into this life, how
severe the problem has become, and how it impacts the victims.
II. The problem of human sex trafficking can be solved by changing the laws
currently in place for prosecuting the pimps, working with local law
enforcement and advocacy groups that help rescue and restore victims, and
raising funds to help agencies and victims.
Claim-to-Proof layout
A claim to proof approach basically provides the audience with a statement of reasons
for the acceptance of a speech proposition. The policy is presented at the beginning of
the speech, and in the preview the audience is told how many reasons they will be
provided for the claim, but not what those reasons are. Why not? We will be using fact
claims and value claims to support our overall policy, and some of the value claims can
often be the source of a hotbed issue. If it is revealed before the speaker has had time to
defend it, the audience can shut down and stop listening. So, do not reveal too much
information until you get to that point in your speech. For example, I once had a student
do s policy speech on handguns. We all hear stories on the news about someone who is
killed by a handgun, but it is not everyday that it affects us directly, or that we know
someone who is affected by it. My student had a cousin who was killed in a drive by
shooting, and he was not even a member of a gang.
Here is how the set up for this speech would look:
Central Idea (Thesis)/Policy Claim: Handgun ownership in America continues to be a

controversial subject, as some people feel it is their constitutional right to own handguns,
however, I believe that private ownership of handguns should be illegal.
Preview: I will provide you with three reasons why handgun ownership should be
illegal.
When presenting the reasons for accepting the claim, it is important to consider the use
of primacy-recency. If the audience is against your claim, put your most important
argument first. In this example, most of the class believed in gun ownership, so here is an
example of how the first main point may be written to try and capture the audience quickly
and hold their attention.
I. The first reason why private ownership of handguns should be illegal

is because handguns are killing Americans at an alarming rates.
Moving forward, the speaker would select one or two other reasons to bring into the
speech and support them with evidence.
If this is a pattern your instructor allows, speak with him or her about sample outlines.
Persuasive Speaking: Conclusion

The primary goal of persuasive speaking is
to influence an audience’s beliefs or
behaviors so that they can make necessary
or positive change. Persuasive speaking is a
vital skill in all areas of life, whether it is a
political candidate convincing voters to
elect them, an employee convincing the
boss to give them a promotion, or a sales
person convincing a consumer to buy a
product, individuals must understand what
persuasion is and how it functions.
When formulating a persuasive speech, remember to determine the type of question you
seek to answer so that you can decide whether to offer a proposition of fact, a proposition
of value, or a proposition of policy. Weave the topic and the proposition together to create
a compelling argument for your specific audience.
Knowing your audience can help when it comes to choosing the appropriate strategies
for convincing them that you are a credible speaker. Once you have established your
credibility, you can advance both logical and emotional appeals to move your audience
toward the belief or behavior you hope they will adopt. As you weave these
appealstogether, be sure to offer the most ethical arguments by avoiding fallacies and
supporting emotional appeals with relevant evidence.
Once you have compiled the most relevant arguments

and emotional appeals for a given audience, take care
to organize your message effectively. Give thought to
your persuasive goals and determine whether they can
be best achieved through the use of Monroe’s
Motivated Sequence, a direct method pattern, a causal
pattern, or a refutation pattern.
The combination of a confident and credible speaker
with the right organization of logical and emotional
appeals can go far in swaying an audience.
It’s better to get smart than to get mad. I try not to get
so insulted that I will not take advantage of an
opportunity to persuade people to change their minds.
~ John H. Johnson
Persuasive Speaking: Module Activities

REVIEW QUESTIONS
1) Early in the chapter the prevalence of persuasion was discussed. Think of an instance in
which you knew you were being persuaded. What were you being persuaded to do? Was
the persuader focused on changing your beliefs, attitudes, values, or actions? How do you
know?
2) Imagine you are giving a persuasive speech on [you fill in the
blank]. Draft a specific purpose statement on this topic for a speech to convince. Next,
draft a specific purpose statement on the same topic for a speech to actuate.
3) Draft a proposition of fact, proposition of value, and proposition of policy for one or
more of the following topics:a. Shortening class time
b. Pro-anorexia images on social networking sites
c. Airline fees
4) You have been invited to speak to administrators about increasing alumni support for
the school. What steps will you take to build your ethos for this audience? What logical
appeals will you make? How will you appeal to their emotions?
5) Identify the following fallacies (adapted from Labossiere, 1995):a. If those actions
were not illegal, they would not be prohibited by law.
b. Our team had a losing record until we won the last three games. I wore blue socks
in the last three games. Blue socks are lucky, and if I keep wearing them, we can’t lose!
c. The store Joe works at changed the dress code, requiring him to buy all new work
clothes. When he went to the manager to complain, she told him that no one else voiced
concern, so he must be the only one who had that problem.
d. Your roommate has invited his classmate, Annie, over to work on a project. Before
Annie arrives, your roommate explains that she will probably be late because she never
helps with the work and always leaves him to take care of everything.(Answers can be
found on the bottom of page)
6) Imagine you are giving a speech in which you hope to convince audience members to
begin retirement planning while they are still in their twenties. Which of the
organizational patterns described above best fits this topic? Why? Describe its
advantages over the other organization styles for the specific purpose.
ACTIVITIES
1) Using a recent newspaper, locate an example of a proposition of fact, a proposition of
value, and a proposition of policy, and underline each one. Then, see if you can locate
the data, warrant, and backing for each of these claims. If you cannot locate one or
more of the elements, write your own based on the information provided in the article.
2) Two organizations, Mercy For Animals (MFA) and People for the Ethical Treatment of
Animals (PETA), sponsor billboard advertisements to advocate that people transition to
a vegetarian diet.MFA: http://www.mercyforanimals.org/advertisements.aspx PETA:
http://www.peta.org/mediacenter/ads/Outdoor-Ads-Vegetarianism.aspxExamine the
billboards from each organization and consider the following:
a. What logical claims are advanced by each organization’s billboards?
b. Are there any logical fallacies on the billboards?
c. What emotional appeals are used on the billboards?
d. Are any of the emotional appeals unethical? If so, why?
e. Which is the more ethically persuasive campaign? Why?
3) Answers to question 5:
a. begging the question, b. causal fallacy, c. bandwagon fallacy, d. poisoning the well
Glossary
Argument
A proposition supported by one or more reasons or pieces of evidence.
Backing
Foundational evidence which supports a claim, such as examples, statistics, or
testimony.
Causal Pattern
A speech designed to explain a cause-effect relationship between two phenomena.
Causal Reasoning
The process of formulating an argument by examining related events to determine
which one caused the other.
Claim
The proposition you want the audience to accept.
Coercion
A process whereby thoughts or behaviors are altered through deceptive or harmful
methods.
Data
Preliminary evidence on which a claim is based.
Deductive Reasoning
The process of formulating an argument by moving from a general premise to a specific
conclusion.
Demographics
Statistical information that reflects the make-up of a group, often including age, sex,
ethnic or cultural background, socioeconomic status, religion, and political affiliation.
Direct Method Pattern

A speech designed to present a claim with a list of several supporting pieces of data.
Ethos
The audience’s perception of a speaker’s credibility and moral character.
Evaluation Criteria
A set of standards for judging the merit of a proposition.
Fallacies
Errors in reasoning that occur when a speaker fails to use appropriate or applicable
evidence for their argument.
Hostile Audience
An audience that is opposed to the speaker or to the persuasive proposition.
Identification
A connection that is fostered between the speaker and their audience by highlighting
shared attributes or attitudes.
Inductive Reasoning
The process of formulating an argument by moving from specific instances to a
generalization.
Logos
The logical means of proving an argument.

An organizational pattern that attempts to convince the audience to respond to a need
that is delineated in the speech through five sequential steps.
Neutral Audience
An audience that is neither open nor opposed to the persuasive proposition.
Pathos
The use of emotional appeals to persuade an audience.
Persuasion
The art of influencing or reinforcing people’s beliefs, attitudes, values, or actions.
Persuasive Speeches
Speeches which aim to convince an audience to think or behave in a particular way.
Problem-Solution Speech
A speech in which problems and solutions are presented alongside one another with a
clear link between a problem and its solution.
Proposition of Fact
An argument that seeks to establish whether something is true or false.
Proposition of Policy
An argument that seeks to establish an appropriate course of action.
Proposition of Value
An argument that seeks to establish the relative worth of something.

An organization style that is designed to motivate the audience to take a particular action
and is characterized by a five-step sequence: (1) attention, (2) need, (3) satisfaction, (4),
visualization, and (5) action appeal.
Receptive Audience
An audience that is generally supportive of, or open to, the persuasive proposition.
Refutation Pattern
A speech designed to anticipate the negative response of an audience, to bring
attention to the tensions between the two sides of the argument, and to explain why
the audience should change their views.
Speeches to Actuate
Persuasive speeches which seek to change or motivate particular behaviors.
Speeches to Convince
Persuasive speeches which seek to establish agreement about a particular topic.
Status Quo
The current situation.
Syllogisms
Reasoning beginning with a major premise, then moving to a minor premise, before
establishing a specific claim.
Warrant
The (often unstated) connection between data and claim.
Persuasive Speaking: References

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Photo credits
p. 1 Judi Chamberlin by Tom Olin
http://commons.wikimedia.org/wiki/File:Judi_Chamberlin_2000_From_Privileges_to_Rights.jpg
p. 2 NASUWT officer speaking by Sam Saunders http://upload.wikimedia.org/wikipedia/commons/a/a7/NASUWT
_officer_speaking_at_Bristol_public_sector_pensions_rally_in_ November_2011.jpg
p. 2 Air Pollution by US Environmental Protection Agency
http://commons.wikimedia.org/wiki/File:AirPollutionSource.jpg p. 3 California Traffic by Downtowngal
http://upload.wikimedia.org/wikipedia/commons/1/1b/Interstate
_10_looking_east_from_Crenshaw_Boulevard.jpg
p. 4 McLaren F1 by Jagvar http://upload.wikimedia.org/wikipedia/commons/5/53/MclarenF 1.JPG
p. 4 USPS mailboxes by Erasergirl http://commons.wikimedia.org/wiki/File:USPS_mailboxes.jpg
p. 5 Jade Raymond by Gamescore Blog http://commons.wikimedia.org/wiki/File:Jade_Raymond_-
_E3_2007_2.jpg
p. 5 Audience member at USO show by .S. Air Force Master Sgt. Adam M. Stump
http://commons.wikimedia.org/wiki/File:Defense.gov_photo_essay_081112-F-6684S-757.jpg
p. 6 Children at play by Nils Fretwurst http://commons.wikimedia.org/wiki/File:Children_play_in_push_car.jpg
p. 6 Credit cards by Lotus Head http://upload.wikimedia.org/wikipedia/commons/4/4f/Credit- cards.jpg
p. 7 Danny Shine by Acapeloahddub http://commons.wikimedia.org/wiki/File:Danny_Shine_Speaker
%27s_Corner.JPG
p. 8 Dining booth by Wayne Truong http://commons.wikimedia.org/wiki/File:Dining_Booth.jpg

p. 9 Deepwater Horizon fire by US Coast Guard
http://upload.wikimedia.org/wikipedia/commons/6/67/Deepwater_Horizon_fire_2010-04-21.jpg
p. 9 Nancy Brinker by Nancy Brinker http://commons.wikimedia.org/wiki/File:Nancy_Brinker.jpg
p. 10 Speaker’s Corner speaker by Deborah MacLean http://commons.wikimedia.org/wiki/File:Speakers-
Corner- Speaker-1987.jpg
p. 12 Roman Rackwitz by Romrack http://commons.wikimedia.org/wiki/File:Roman_Rackwitz_Pres entation.jpg
p. 13 Jeanette Chong-Aruldoss by Terence Lee http://commons.wikimedia.org/wiki/File:Jeanette_Chong-
Aruldoss_at_a_Reform_Party_rally,_Speakers%27_Corner,_Singapore_-_20110115.jpg
p. 14 Bonnie Franklin by Pattymooney
http://commons.wikimedia.org/wiki/File:Actress_Bonnie_Franklin_Speaks_at_March_For_Women%27s_
Lives_2004.jpg
p. 14 Martin_Kingham by pfctdayelise http://commons.wikimedia.org/wiki/File:Martin_Kingham,_CF MEU.JPG
Persuasive Speaking: Appendix A Persuasive Speech Topic Ideas

Environmental Topics
● Citizens should try to reuse items before recycling them

● The U.S. should ban mountaintop removal as a mode of harvesting coal.
● Contemporary climate change is human-caused.
● Governmental funding for clean energy should be increased.
● All municipalities should offer public transportation.
● The U.S. should ratify the Kyoto Protocol.
● Bottled water should undergo the same quality testing as municipal water.
● Preservation is a better environmental sustainability model than is conservation.
● Hunting should be banned on all public lands.
Social Justice Topics
● The right to marry should be extended to gays and lesbians.

● Abortion should be illegal.
● State colleges should be free to attend.
● Martin Luther King, Jr. was the most influential leader of the civil rights
movement
● The death penalty should be abolished.
● Convicted rapists should be sentenced to the death penalty.
● Women should receive equal pay for equal work.
● Affirmative action does not work and should be ended.
● Individuals and communities affected by environmental injustices should receive
compensation.
Campus Life
● Dorm rooms should have individual thermostats.
● Professors’ office hours should be held at reasonable hours, not 7 a.m. on
Mondays.
● Free coffee should be provided in all classroom buildings before noon.
● Student fees at universities are too high.
● Dining halls should provide nutritional information for all meals.
● Student government leaders should host regular forums to answer questions from the
general student population.
● Plagiarism should be prosecuted to the fullest extent.
Everyday Life Topics

● The legal drinking age should be lowered to 18.
● Frequent flyers should not be required to remove their shoes in airport security lines.
● Eating five meals a day is better than eating three.
● Smoking should be illegal in all public areas.
● Gmail is the best email service.
● All restaurants should offer vegan and vegetarian options or substitutes.
● Netflix and Hulu are better ways to watch movies and television shows.
● ATM fees should be outlawed.
● Proximity to religious facilities should have no bearing on alcohol sales.
Economic Topics
● Social security benefits should be guaranteed for those who pay in to the program.
● All multi-year jobs should include pension plans.
● The U.S. should spend less on wars and more on education.
● Everyone should be required to pay an equal percentage of taxes.
● A consumption tax is more just than an income tax.
● The minimum wage in the U.S. is too low.
● Multi-million dollar bonuses for corporate executives are unjust because they preclude
better wages/reduced prices for others.
Quirky Topics
● Tacos are the greatest of human inventions.
● Ghosts are real.
● Short haircuts are more comfortable than long hairstyles.
● Bourbon should only be served “on the rocks.”
● Traditional eyeglasses make those who wear them look smarter.
● Eating chicken with a fork should be illegal. (An actual law in Gainesville, Georgia!)
Chapter 15: Special Occasion Speaking
by Juliann Scholl, Texas Tech University
The Nature of Entertainment

Often the speaking opportunities life brings our way have nothing to do specifically with
informing or persuading an audience; instead, we are asked to speak to entertain.
Whether you are standing up to give an award speech or a toast, knowing how to deliver
speeches in a variety of different contexts is the nature of entertaining speaking. In this
chapter, we are going to explore what entertaining speeches are; we will also examine
two specific types of entertaining speeches: special-occasion speeches and keynote
speeches.
18.1 Understanding Entertaining Speeches

LEARNING OBJECTIVES
1. Understand the purpose of entertaining speeches.
2. Explain the four ingredients of a good entertaining speech.
In broad terms, an entertaining speech is a speech designed to captivate an audience’s

attention and regale or amuse them while delivering a message. Like more traditional
informative or persuasive speeches, entertaining speeches should communicate a clear
message, but the manner of speaking used in an entertaining speech is typically
different. Entertaining speeches are often delivered on special occasions (e.g., a toast at
a wedding, an acceptance speech at an awards banquet, a motivational speech at a
conference), which is why they are sometimes referred to as special-occasion speeches.
However, they can also be given on more mundane occasions, where their purpose is
primarily to amuse audience members or arouse the emotionally in some way.
Remember, when we use the word “entertain,” we are referring not just to humor but
also to drama. The goal of an entertaining speech is to stir an audience’s emotions. Of
all the types of speeches we come in contact with during our lives, the bulk of them will
probably fall into the category of entertainment. If you spend just one evening watching
a major awards show (e.g., the Grammys, the Tonys, the Oscars), you’ll see dozens of
acceptance speeches. While some of these acceptance speeches are good and others
may be terrible, they all belong in the category of speaking to entertain. Other speeches
that fall into the entertaining category are designed to inspire or motivate an audience
to do something. These are, however, different from a traditional persuasive speech.
While entertaining speeches are often persuasive, we differentiate the two often based
on the rhetorical situation itself. Maybe your school has hired a speaker to talk about
his or her life story in an attempt to inspire the audience to try harder in school and
reach for the best that life has to offer. You can imagine how this speech would be
different from a traditional persuasive speech focusing on, say, the statistics related to
scholastic achievement and success later in life.
Entertaining speeches are definitely very common, but that doesn’t mean they don’t
require effort and preparation. A frequent trap is that people often think of
entertaining speeches as corny. As a result, they don’t prepare seriously but rather
stand up to speak with the idea that they can “wing it” by acting silly and telling a few
jokes. Instead of being entertaining, the speech falls flat. To help us think through how
to be effective in delivering entertaining speeches, let’s look at four key ingredients:
preparation, adaptation to the occasion, adaptation to the audience, and mindfulness
about the time.
Be Prepared
First, and foremost, the biggest mistake you can make when standing to deliver an
entertaining speech is to underprepare or simply not prepare at all. We’ve stressed the
need for preparation throughout this text, so just because you’re giving a wedding
toast or a eulogy doesn’t mean you shouldn’t think through the speech before you
stand up and speak out. If the situation is impromptu, even jotting some basic notes on
a napkin is better than not having any plan for what you are going to say.
Remember, when you get anxious, as it inevitably happens in front of an audience,
your brain doesn’t function as well as when you are having a relaxed conversation
with friends. You often forget information. By writing down some simple notes,
you’ll be less likely to deliver a bad speech.
Be Adaptive to the Occasion

Not all content is appropriate for all occasions. If you are asked to deliver a speech
commemorating the first anniversary of a school shooting, then obviously using
humor and telling jokes wouldn’t be appropriate. But some decisions about adapting
to the occasion are less obvious. Consider the following examples:
• You are the maid of honor giving a toast at the wedding of your younger sister.
• You are receiving a Most Valuable Player award in your favorite sport.
• You are a sales representative speaking to a group of clients after a mistake has
been discovered.
• You are a cancer survivor speaking at a high school student assembly.
How might you adapt your message and speaking style to successfully entertain these
various audiences?
Remember that being a competent speaker is about being both personally effective
and socially appropriate. Different occasions will call for different levels of social
appropriateness. One of the biggest mistakes entertaining speakers can make is to
deliver one generic speech to different groups without adapting the speech to the
specific occasion. In fact, professional speakers always make sure that their speeches
are tailored for different occasions by getting information about the occasion from
their hosts. When we tailor speeches for special occasions, people are more likely to
remember those speeches than if we give a generic speech.
Be Adaptive to Your Audience

Once again, we cannot stress the importance of audience adaptation enough in this
text. Different audiences will respond differently to speech material, so the more you
know about your audience the more likely you’ll succeed in your speech. One of our
coauthors was once at a conference for teachers of public speaking. The keynote
speaker stood and delivered a speech on the importance of public speaking. While the
speaker was good and funny, the speech really fell flat. The keynote speaker basically
told the public speaking teachers that they should take public speaking courses
because public speaking is important. Right speech, wrong audience!
Be Mindful of the Time

The last major consideration for delivering entertaining speeches successfully is to be
mindful of your time. Different entertaining speech situations have their own
conventions and rules with regard to time. Acceptance speeches and toasts, for
example, should be relatively short (typically under five minutes). A speech of
introduction should be extremely brief—just long enough to tell the audience what
they need to know about the person being introduced in a style that prepares them
to appreciate that person’s remarks. In contrast, commencement speeches and
speeches to commemorate events can run ten to twenty minutes in length.
It’s also important to recognize that audiences on different occasions will expect
speeches of various lengths. For example, although it’s true that graduation
commencement speakers generally speak for ten to twenty minutes, the closer that
speaker heads toward twenty minutes the more fidgety the audience becomes. To
hold the audience’s attention and fulfill the goal of entertaining, a commencement
speaker would do well to make the closing minutes of the speech the most engaging
and inspiring portion of the speech. If you’re not sure about the expected time frame
for a speech, either ask the person who has invited you to speak or do some quick
research to see what the average speech times in the given context tend to be.
KEY TAKEAWAYS
• Entertaining speeches are speeches designed to captivate an audience’s attention
and regale or amuse them while delivering a clear message. Speakers engage in
entertaining speeches generally at special occasions (e.g., weddings, funerals) or
are asked to deliver a keynote address.
• Entertaining speeches should include four key considerations: preparation, adaptation to
the occasion, adaptation to the audience, and mindfulness of the time. As with all
speeches, speakers need to prepare the speech. Second, speakers need to think about the
specific occasion. Third, speakers need to adapt their speeches to the specific audience.
Lastly, speakers need to think about how long they should speak.
EXERCISES
1. Type in the word “roast” into YouTube and watch a few minutes of a roast.
Did the speaker clearly exhibit the four clear ingredients of an entertaining speech?
2. Watch several toasts and acceptance speeches on YouTube. Can you identify
specific ways in which each speaker adapts the speech to the occasion and the
audience?
18.2 Special-Occasion Speeches

LEARNING OBJECTIVES
1. Identify the different types of ceremonial speaking.
2. Describe the different types of inspirational speaking.
Many entertaining speeches fall under the category of special-occasion speeches.

All the speeches in this category are given to mark the significance of particular
events. Common events include weddings, bar mitzvahs, awards ceremonies,
funerals, and political events. In each of these different occasions, speakers are
asked to deliver speeches relating to the event. For purposes of simplicity, we’ve
broken special- occasion speeches into two groups: ceremonial speaking and
inspirational speaking.
Ceremonial Speaking
Ceremonial speeches are speeches given during a ceremony or a ritual marked by
observance of formality or etiquette. These ceremonies tend to be very special for
people, so it shouldn’t be surprising that they are opportunities for speech making.
Let’s examine each of the eight types of ceremonial speaking: introductions,
presentations, acceptances, dedications, toasts, roasts, eulogies, and farewells.
Speeches of Introduction
The first type of speech is called the speech of introduction, which is a minispeech given
by the host of a ceremony that introduces another speaker and his or her speech.
Few things are worse than when the introducer or a speaker stands up and says, “This is
Joe Smith, he’s going to talk about stress.” While we did learn the speaker’s name and
the topic, the introduction falls flat. Audiences won’t be the least bit excited about
listening to Joe’s speech.
Just like any other speech, a speech of introduction should be a complete speech and
have a clear introduction, body, and conclusion—and you should do it all in under two
minutes. This brings up another “few things are worse” scenario: an introductory
speaker who rambles on for too long or who talks about himself or herself instead of
focusing on the person being introduced.
For an introduction, think of a hook that will make your audience interested in the
upcoming speaker. Did you read a news article related to the speaker’s topic? Have
you been impressed by a presentation you’ve heard the speaker give in the past? You
need to find something that can grab the audience’s attention and make them excited
about hearing the main speaker.
The body of your introductory speech should be devoted to telling the audience about
the speaker’s topic, why the speaker is qualified, and why the audience should listen
(notice we now have our three body points). First, tell your audience in general terms
about the overarching topic of the speech. Most of the time as an introducer, you’ll only
have a speech title and maybe a paragraph of information to help guide this part of your
speech. That’s all right. You don’t need to know all the ins and outs of the main
speaker’s speech; you just need to know enough to whet the audience’s appetite. Next,
you need to tell the audience why the speaker is a credible speaker on the topic. Has
the speaker written books or articles on the subject? Has the speaker had special life
events that make him or her qualified? Lastly, you need to briefly explain to the
audience why they should care about the upcoming speech.
The final part of a good introduction is the conclusion, which is generally designed to
welcome the speaker to the lectern. Many introducers will conclude by saying
something like, “I am looking forward to hearing how Joe Smith’s advice and wisdom
can help all of us today, so please join me in welcoming Mr. Joe Smith.” We’ve known
some presenters who will even add a notation to their notes to “start clapping” and
“shake speakers hand” or “give speaker a hug” depending on the circumstances of the
speech.
Now that we’ve walked through the basic parts of an introductory speech, let’s see
one outlined:
Specific Purpose: To entertain the audience while preparing them for Janice Wright’s
speech on rituals.
Introduction: Mention some common rituals people in the United States engage in
(Christmas, sporting events, legal proceedings).
Main Points:
1. Explain that the topic was selected because understanding how cultures use ritual
is an important part of understanding what it means to be human.
2. Janice Wright is a cultural anthropologist who studies the impact that
everyday rituals have on communities.
3. All of us engage in rituals, and we often don’t take the time to determine how
these rituals were started and how they impact our daily routines. Conclusion: I had the
opportunity to listen to Dr. Wright at the regional conference in Springfield last month,
and I am excited that I get to share her with all of you tonight. Please join me in
welcoming Dr. Wright (start clapping, shake speaker’s hand, exit stage).
Speeches of Presentation
The second type of common ceremonial speech is the speech of presentation. A speech
of presentation is a brief speech given to accompany a prize or honor. Speeches of
presentation can be as simple as saying, “This year’s recipient of the Schuman Public
Speaking prize is Wilhelmina Jeffers,” or could last up to five minutes as the speaker
explains why the honoree was chosen for the award.
When preparing a speech of presentation, it’s always important to ask how long the
speech should be. Once you know the time limit, then you can set out to create the
speech itself. First, you should explain what the award or honor is and why the
presentation is important. Second, you can explain what the recipient has accomplished
in order for the award to be bestowed. Did the person win a race? Did the person write
an important piece of literature? Did the person mediate conflict? Whatever the
recipient has done, you need to clearly highlight his or her work. Lastly, if the race or
competition was conducted in a public forum and numerous people didn’t win, you may
want to recognize those people for their efforts as well. While you don’t want to steal
the show away from winner (as Kanye West did to Taylor Swift during the 2009 MTV
Music Video Awards, for example http://www.mtv.com/videos/misc/435995/taylor-
swift-wins-best- female- video.jhtml#id=1620605), you may want to highlight the work
of the other competitors or nominees.
Speeches of Acceptance
The complement to a speech of presentation is the speech of acceptance. The speech of
acceptance is a speech given by the recipient of a prize or honor. For example, in the
above video clip from the 2009 MTV Music Video Awards, Taylor Swift starts by
expressing her appreciation, gets interrupted by Kanye West, and ends by saying, “I
would like to thank the fans and MTV, thank you.”
While obviously not a traditional acceptance speech because of the interruption, she
did manage to get in the important parts. There are three typical components of a
speech of acceptance: thank the givers of the award or honor, thank those who helped
you achieve your goal, and put the award or honor into perspective. First, you want to
thank the people who have given you the award or honor and possibly those who voted
for you. We see this done every year during the Oscars, “First, I’d like to thank the
academy and all the academy voters.” Second, you want to give credit to those who
helped you achieve the award or honor. No person accomplishes things in life on his or
her own. We all have families and friends and colleagues who support us and help us
achieve what we do in life, and a speech of acceptance is a great time to graciously
recognize those individuals. Lastly, put the award in perspective. Tell the people
listening to your speech why the award is meaningful to you.
Speeches of Dedication
The fourth ceremonial speech is the speech of dedication. A speech of dedication is
delivered when a new store opens, a building is named after someone, a plaque is
placed on a wall, a new library is completed, and so on. These speeches are designed
to highlight the importance of the project and possibly those to whom the project has
been dedicated. Maybe your great-uncle has died and left your college tons of money,
so the college has decided to rename one of the dorms after your great-uncle. In this
case, you may be asked to speak at the dedication.
When preparing the speech of dedication, start by explaining how you are involved in
the dedication. If the person to whom the dedication is being made is a relative, tell
the audience that the building is being named after your great-uncle who bestowed a
gift to his alma mater. Second, you want to explain what is being dedicated. If the
dedication is a new building or a preexisting building, you want to explain what is being
dedicated and the importance of the structure. You should then explain who was
involved in the project. If the project is a new structure, talk about the people who
built the structure or designed it. If the project is a preexisting structure, talk about
the people who put together and decided on the dedication. Lastly, explain why the
structure is important for the community where it’s located. If the dedication is for a
new store, talk about how the store will bring in new jobs and new shopping
opportunities. If the dedication is for a new wing of a hospital, talk about how patients
will be served and the advances in medicine the new wing will provide the community.
Toasts
At one time or another, almost everyone is going to be asked to deliver a toast.
A toast is a speech designed to congratulate, appreciate, or remember. First,
toasts can be delivered for the purpose of congratulating someone for an honor,
a new job, or getting married. You can also toast someone to show your
appreciation for something they’ve done. Lastly, we toast people to remember
them and what they have accomplished.
When preparing a toast, the first goal is always to keep your remarks brief. Toasts are
generally given during the middle of some kind of festivities (e.g., wedding, retirement
party, farewell party), and you don’t want your toast to take away from those
festivities for too long. Second, the goal of a toast is to focus attention on the person or
persons being toasted—not on the speaker. As such, while you are speaking you need
to focus your attention to the people being toasted, both by physically looking at them
and by keeping your message about them. You should also avoid any inside jokes
between you and the people being toasted because toasts are public and should be
accessible for everyone who hears them. To conclude a toast, simply say something
like, “Please join me in recognizing Joan for her achievement” and lift your glass. When
you lift your glass, this will signal to others to do the same and then you can all take a
drink, which is the end of your speech.
Roasts
The roast speech is a very interesting and peculiar speech because it is designed to
both praise and good-naturedly insult a person being honored. Generally, roasts are
given at the conclusion of a banquet in honor of someone’s life achievements. The
television station Comedy Central has been conducting roasts of various celebrities
for a few years.
In this clip, watch as Stephen Colbert, television host of The Colbert Report, roasts
President George W. Bush. http://www.youtube.com/watch?v=BSE_saVX_2A
Let’s pick this short clip apart. You’ll notice that the humor doesn’t pull any punches.
The goal of the roast is to both praise and insult in a good-natured manner. You’ll also
see that the roaster, in this case Stephen Colbert, is standing behind a lectern while the
roastee, President George W. Bush, is clearly on display for the audience to see, and
periodically you’ll see the camera pan to President Bush to take in his reactions. Half
the fun of a good roast is watching the roastee’s reactions during the roast, so it’s
important to have the roastee clearly visible by the audience.
How does one prepare for a roast? First, you want to really think about the person
who is being roasted. Do they have any strange habits or amusing stories in their past
that you can discuss? When you think through these things you want to make sure
that you cross anything off your list that is truly private information or will really hurt
the person. The goal of a roast is to poke at them, not massacre them. Second, when
selecting which aspects to poke fun at, you need to make sure that the items you
choose are widely known by your audience. Roasts work when the majority of people
in the audience can relate to the jokes being made. If you have an inside joke with the
roastee, bringing it up during roast may be great fun for the two of you, but it will
leave your audience unimpressed. Lastly, end on a positive note. While the jokes are
definitely the fun part of a roast, you should leave the roastee knowing that you truly
do care about and appreciate the person.
Eulogies
A eulogy is a speech given in honor of someone who has died. (Don’t confuse “eulogy”
with “elegy,” a poem or song of mourning.) Unless you are a minister, priest, rabbi,
imam, or other form of religious leader, you’ll probably not deliver too many eulogies
in your lifetime. However, when the time comes to deliver a eulogy, it’s good to know
what you’re doing and to adequately prepare your remarks. Watch the following clip of
then-Senator Barack Obama delivering a eulogy at the funeral of civil rights activist
Rosa Parks in November of 2005. http://www.youtube.com/watch?v=pRsH92sJCr4
In this eulogy, Senator Obama delivers the eulogy by recalling Rosa Parks importance
and her legacy in American history.
When preparing a eulogy, first you need to know as much information about the
deceased as possible. The more information you have about the person, the more
personal you can make the eulogy. While you can rely on your own information if you
were close to the deceased, it is always a good idea to ask friends and relatives of the
deceased for their memories, as these may add important facets that may not have
occurred to you. Of course, if you were not very close to the deceased, you will need to
ask friends and family for information. Second, although eulogies are delivered on the
serious and sad occasion of a funeral or memorial service for the deceased, it is very
helpful to look for at least one point to be lighter or humorous. In some cultures, in
fact, the friends and family attending the funeral will expect the eulogy to be highly
entertaining and amusing. While eulogies are not roasts, one goal of the humor or
lighter aspects of a eulogy is to relieve the tension that is created by the serious nature
of the occasion. Lastly, remember to tell the deceased’s story. Tell the audience about
who this person was and what the person stood for in life. The more personal you can
make a eulogy, the more touching it will be for the deceased’s friends and families.
The eulogy should remind the audience to celebrate the person’s life as well as mourn
their death.
Speeches of Farewell
A speech of farewell allows someone to say good-bye to one part of his or her life as
he or she is moving on to the next part of life. Maybe you’ve accepted a new job and
are leaving your current job, or you’re graduating from college and entering the work
force. Whatever the case may be, periods of transition are often marked by speeches
of farewell. Watch the following clip of Derek Jeter’s 2008 speech saying farewell to
Yankee Stadium, built in 1923, before the New York Yankees moved to the new
stadium that opened in 2009. http://www.youtube.com/watch?v=HJrlTpQm0toIn this
speech, Derek Jeter is not only saying good-bye to Yankee Stadium but also thanking
the fans for their continued support.
When preparing a speech of farewell, the goal should be to thank the people in your
current position and let them know how much you appreciate them as you make the
move to your next position in life. In Derek Jeter’s speech, he starts by talking about
the history of the 1923 Yankee Stadium and then thanks the fans for their support.
Second, you want to express to your audience how much the experience has meant to
you. A farewell speech is a time to commemorate and think about the good times
you’ve had. As such, you should avoid negativity during this speech. Lastly, you want to
make sure that you end on a high note. Derek Jeter concludes his speech by saying, “On
behalf of this entire organization, we just want to take this moment to salute you, the
greatest fans in the world!” at which point Jeter and the other players take off their
ball caps and hold them up toward the audience.
Inspirational Speaking
The goal of an inspirational speech is to elicit or arouse an emotional state within an
audience. In Section 18.2.1 "Ceremonial Speaking", we looked at ceremonial speeches.
Although some inspirational speeches are sometimes tied to ceremonial occasions,
there are also other speaking contexts that call for inspirational speeches. For our
purposes, we are going to look at two types of inspirational speeches: goodwill and
speeches of commencement.
Speeches to Ensure Goodwill

Goodwill is an intangible asset that is made up of the favor or reputation of an
individual or organization. Speeches of goodwill are often given in an attempt to get
audience members to view the person or organization more favorably. Although
speeches of goodwill are clearly persuasive, they try not to be obvious about the
persuasive intent and are often delivered as information-giving speeches that focus on
an individual or organization’s positives attributes. There are three basic types of
speeches of goodwill: public relations, justification, and apology.
Speeches for Public Relations

In a public relations speech, the speaker is speaking to enhance one’s own image or
the image of his or her organization. You can almost think of these speeches as
cheerleading speeches because the ultimate goal is to get people to like the speaker
and what he or she represents. In the following brief speech, the CEO of British
Petroleum is speaking to reporters about what his organization is doing during the
2010 oil spill in the Gulf of Mexico.
http://www.youtube.com/watch?v=cCfa6AxmUHw
Notice that he keeps emphasizing what his company is doing to fix the problem. Every
part of this speech is orchestrated to make BP look caring and attempts to get some
amount of goodwill from the viewing public.
Speeches of Justification
The second common speech of goodwill is the speech of justification, which is given
when someone attempts to defend why certain actions were taken or will be taken. In
these speeches, speakers have already enacted (or decided to enact) some kind of
behavior, and are now attempting to justify why the behavior is or was appropriate. In
the following clip, President Bill Clinton discusses his decision to bomb key Iraqi targets
after uncovering a plot to assassinate former President George H. W. Bush.
http://www.youtube.com/watch?v=6mpWa7wNr5M
In this speech, President Clinton outlines his reasons for bombing Iraq to the
American people and the globe. Again, the goal of this speech is to secure goodwill
for President Clinton’s decisions both in the United States and on the world stage.
Speeches of Apology
The final speech of goodwill is the speech of apology. Frankly, these speeches have
become more and more commonplace. Every time we turn around, a politician,
professional athlete, musician, or actor/actress is doing something reprehensible and
getting caught. In fact, the speech of apology has quickly become a fodder for humor as
well. Let’s take a look at a real apology speech delivered by professional golfer Tiger
Woods. http://www.youtube.com/watch?v=Xs8nseNP4s0
When you need to make an apology speech, there are three elements that you need to
include: be honest and take responsibility, say you’re sorry, and offer restitution. First,
a speaker needs to be honest and admit to doing something wrong. The worst apology
speeches are those in which the individual tries to sidestep the wrongdoing. Even if you
didn’t do anything wrong, it is often best to take responsibility from a public
perception perspective. Second, say that you are sorry. People need to know that you
are remorseful for what you’ve done. One of the problems many experts saw with
Tiger Woods’s speech is that he doesn’t look remorseful at all. While the words
coming out of his mouth are appropriate, he looks like a robot forced to read from a
manuscript written by his press agent. Lastly, you need to offer restitution. Restitution
can come in the form of fixing something broken or a promise not to engage in such
behavior in the future. People in society are very willing to forgive and forget when
they are asked.
Speeches for Commencements

The second type of inspirational speech is the speech of commencement, which is
designed to recognize and celebrate the achievements of a graduating class or other
group of people. The most typical form of commencement speech happens when
someone graduates from school. Nearly all of us have sat through commencement
speeches at some point in our lives. And if you’re like us, you’ve heard good ones and
bad ones. Numerous celebrities and politicians have been asked to deliver
commencement speeches at colleges and universities. One famous and well-thought-
out commencement speech was given by famed Harry
Potter author J. K. Rowling at Harvard University in 2008.
http://www.youtube.com/watch?v=nkREt4ZB-ck
JK. Rowling’s speech has the perfect balance of humor and inspiration, which are
two of the main ingredients of a great commencement speech.
If you’re ever asked to deliver a commencement speech, there are some key points
to think through when deciding on your speech’s content.
 If there is a specific theme for the graduation, make sure that your
commencement speech addresses that theme. If there is no specific theme,
come up with one for your speech. Some common commencement speech
themes are commitment, competitiveness, competence, confidence,
decision making, discipline, ethics, failure (and overcoming failure), faith,
generosity, integrity, involvement, leadership, learning, persistence,
personal improvement, professionalism, reality, responsibility, and self-
respect.
 Talk about your life and how graduates can learn from your experiences to
avoid pitfalls or take advantages of life. How can your life inspire the
graduates in their future endeavors?
 Make the speech humorous. Commencement speeches should be entertaining
and make an audience laugh.
 Be brief! Nothing is more painful than a commencement speaker who drones on
and on. Remember, the graduates are there to get their diplomas; their families are
there to watch the graduates walk across the stage.
 Remember, while you may be the speaker, you’ve been asked to impart
wisdom and advice for the people graduating and moving on with their lives, so
keep it focused on them.
 Place the commencement speech into the broader context of the graduates’
lives. Show the graduates how the advice and wisdom you are offering can be
utilized to make their own lives better. Overall, it’s important to make sure
that you have fun when delivering a commencement speech. Remember, it’s
a huge honor and responsibility to be asked to deliver a commencement
speech, so take the time to really think through and prepare your speech.
KEY TAKEAWAYS
• There are eight common forms of ceremonial speaking: introduction, presentation, acceptance,
dedication, toast, roast, eulogy, and farewell. Speeches of introduction are designed to introduce
a speaker. Speeches of presentation are given when an individual is presenting an award of some
kind. Speeches of acceptance are delivered by the person receiving an award or honor. Speeches
of dedication are given when a new building or other place is being opened for the first time.
Toasts are given to acknowledge and honor someone on a special occasion (e.g., wedding,
birthday, retirement). Roasts are speeches designed to both praise and good-naturedly insult a
person being honored. Eulogies are given during funerals and memorial services. Lastly, speeches
of farewell are delivered by an individual who is leaving a job, community, or organization, and
wants to acknowledge how much the group has meant.
• Inspirational speeches fall into two categories: goodwill (e.g., public relations, justification,
and apology) and speeches of commencement. Speeches of goodwill attempt to get
audience members to view the person or organization more favorably. On the other hand,
speeches of commencement are delivered to recognize the achievements of a group of
people.
EXERCISES
1. Imagine you’ve been asked to speak before a local civic organization such as the Kiwanis or Rotary Club.
Develop a sample speech of introduction that you would like someone to give to introduce you.
2. You’ve been asked to roast your favorite celebrity. Develop a two-minute roast.
3. Develop a speech of commencement for your public speaking class.
18.3 Keynote Speaking
LEARNING OBJECTIVES
1. Understand the purpose of keynote speeches in society.
2. Explain the basic objective of an after-dinner speech.
3. Describe the purpose and types of motivational speeches.
The last type of entertaining speech we will examine is the keynote speech. A keynote
speech is delivered to set the underlying tone and summarize the core message of an
event. Keynotes are often given at the end of an event; there can also be a number of
keynote speeches delivered throughout a longer event that lasts for several days. People
who deliver keynote speeches are typically experts in a given area who are invited to speak
at a conference, convention, banquet, meeting, or other kind of event for the purpose of
setting a specific tone for the occasion. Some keynote speakers will actually work for
aspeakers bureau, an agency that represents celebrity and professional speakers. One very
important organization for all aspiring keynote speakers is the National Speaker’s
Association (NSA, http://www.nsaspeaker.org). NSA also publishes a widely respected
magazine for professional speakers called Speaker magazine, which can be accessed for free
from their website (http://www.nsaspeaker-magazine.org).
In the world of professional public speaking, there are two common types of keynotes:
after-dinner speeches and motivational speeches. Let’s look at each of these unique
speeches.
After-Dinner Speaking
After-dinner speaking gets its name from the idea that these speeches historically followed
a meal of some kind. After-dinner speakers are generally asked to speak (or hired to speak)
because they have the ability both to speak effectively and to make people laugh. First and
foremost, after-dinner speeches are speeches and not stand-up comedy routines. All the
basic conventions of public speaking previously discussed in this text apply to after-dinner
speeches, but the overarching goal of these speeches is to be entertaining and to create an
atmosphere of amusement.
After-dinner speaking is probably the hardest type of speaking to do well because it is an

entertaining speech that depends on the successful delivery of humor. People train for
years to develop comic timing, or the verbal and nonverbal delivery used to enhance the
comedic value of a message. But after-dinner speaking is difficult, not impossible. Here is
the method we recommend for developing a successful after- dinner speech.First, use all
that you have learned about informative or persuasive speeches to prepare a real
informative or persuasive speech roughly two- thirds the length of what the final speech
will become. That is, if you’re going to be giving a ten-minute speech, then your “real”
informative or persuasive speech should be six or seven minutes in length.
Next, go back through the speech and look for opportunities to insert humorous remarks.
Table 18.1 "Forms of Verbal Humor" lists various forms of verbal humor that are often used
in the textual portion of a speech.
Table 18.1 Forms of Verbal Humor
Type of Humor Example

CIA—Certified Idiots Anonymous
Acronym/Abbreviation
LAPD—Lunatics And Punishment Dispensers
Humorous Advertisement “Tiger Woods Plays with Own Balls, Nike Says”
or News Headline “A-Rod Goes Deep, Wang Hurt”
“Federal Agents Raid Gun Shop, Find Weapons”
They are otherwise known as oxymorons, which are
Aside not people who don’t know how to use acne
medication.
Colostomy, wasn’t he one of the Greek Gods?
Aside “A banker is a fellow who lends you his umbrella
when the sun is shining and wants it back the minute
it begins to rain.” Mark Twain
Spoiled rotten, or what happens to kids after spending
Definition just ten minutes with their grandparents.
Scheduled emergency
Gourmet spam
Oxymoron Recreational hospital
Frozen ice
Sharp point
Pleonasm
Killed dead
He’s a vast suppository of information (suppository
should berepository).
This is bound to create dysentery
Malapropism in the ranks (dysentery should
bedissent).
Better to remain silent and be thought a fool,
than to speak and remove all doubt. —Abraham
Lincoln
A computer once beat me at chess, but it was no
match for me at kick boxing. —Emo Philips
One-Liner or Quotation
Men occasionally stumble over the truth, but most
of them pick themselves up and hurry off as if
nothing had happened. —Winston Churchill
In the first place God made idiots; this was for
practice. Then he made school boards. —Mark
Twain
“Thomas Jefferson once said, ‘One should
not worry about chronological age
compared to the ability to perform the
task.’…Ever since Thomas Jefferson told
me that I stopped worrying about my age.”
Self-Effacing Humor — Ronald Reagan
I looked over at my clock and it said 7:30, and I had
to be at work by 8:00. I got up, got dressed, and
sped to the office. Only then did I realize that it
was 7:30 p.m. and not 7:30 a.m.
Word Combination with He was finer than frog hair.

Unusual Visual Effects
That kid was about as useful as a football bat.
Each of these is a possible humor device that could be implemented in a speech. Read
the following speech delivered by Mark Twain on his seventieth birthday for a good
example of an after-dinner speech
(http://etext.lib.virginia.edu/railton/onstage/70bday.html).
Once you’ve looked through your speech, examining places for verbal humor,
think about any physical humor or props that would enhance your speech.
Physical humor is great if you can pull it off without being self- conscious. One of
the biggest mistakes any humorist makes is to become too aware of what his or
her body is doing because it’s then harder to be free and funny. As for props,
after-dinner speakers have been known to use everything from oversize inflatable
baseball bats to rubber clown noses. The goal for a funny prop is that it adds to
the humor of the speech without distracting from its message.
Last, and probably most important, try the humor out on real, live people. This is
important for three reasons.
First, the success of humor depends heavily on delivery, and especially timing in
delivery. You will need practice to polish your delivery so that your humor comes
across. If you can’t make it through one of your jokes without cracking up, you will
need to either incorporate the self-crackup into your delivery or forgo using that
joke.
Second, just because you find something unbelievably funny in your head doesn’t
mean that it will make anyone else laugh. Often, humor that we have written down on
paper just doesn’t translate when orally presented. You may have a humorous story
that you love reading on paper, but find that it just seems to drone on once you start
telling it out loud. Furthermore, remember there is a difference between written and
verbal language, and this also translates to how humor is interpreted.
Third, you need to make sure the humor you choose will be appropriate for a specific
audience. What one audience finds funny another may find offensive. Humor is the
double-edged sword of public speaking. On one side, it is an amazing and powerful
speaking tool, but on the other side, few things will alienate an audience more than
offensive humor. If you’re ever uncertain about whether a piece of humor will offend
your audience, don’t use it.
The following are some other tips for using humor from people who have
professionally given after-dinner speeches and learned the hard way what to do and
what to avoid:
 Personalize or localize humor when possible.
 Be clear about which words need emphasis with verbal humor.
 Be sure the punch line is at the end. Don’t let on where the joke is going.
 Don’t announce, “This is funny.” or “I’m not very good at telling jokes, but…”
 Don’t try to use humor that you don’t know well.
 Don’t use humor that you personally don’t find funny.
 Don’t apologize if others don’t laugh.
 Don’t try to explain the humor if it fails—just move on.
 Don’t drag it out! Remember, brevity is the soul of wit.
 Know when to stop joking and be serious.
 Be natural and have fun!
Motivational Speaking
The second common form of keynote speaking is motivational speaking. A
motivational speech is designed not only to make an audience experience emotional
arousal (fear, sadness, joy, excitement) but also to motivate the audience to do
something with that emotional arousal. Whereas a traditional persuasive speech may
want listeners to purchase product X or agree with ideology Y, a motivational speech
helps to inspire people in a broader fashion, often without a clearly articulated end
result in mind. As such, motivational speaking is a highly specialized form of persuasive
speaking commonly delivered in schools, businesses, religious, and club or group
contexts. The Toastmasters International Guide to Successful Speaking lists four types
of motivational speeches: hero, survivor, religious, and success. [1]
The hero speech is a motivational speech given by someone who is considered a hero
in society (e.g., military speakers, political figures, and professional athletes). Just type
“motivational speech” into YouTube and you’ll find many motivational speeches given
by individuals who can be considered heroes or role models. The following clip presents
a speech by Steve Sax, a former major league baseball player.
http://www.youtube.com/watch?v=R4ITFlbcu8g
In this speech, Sax talks about his life as a baseball player, along with issues related to
leadership, overcoming obstacles, and motivation.
The survivor speech is a speech given by someone who has survived a personal tragedy
or who has faced and overcome serious adversity. In the following clip, cancer survivor
Becky M. Olsen discusses her life as a cancer survivor.
http://www.youtube.com/watch?v=zuo1u_C9_3g
Becky Olsen goes all over the country talking with and motivating cancer survivors to beat
the odds.
The religious speech is fairly self-explanatory; it is designed to incorporate religious
ideals into a motivational package to inspire an audience into thinking about or
changing aspects of their religious lives. One highly sought-after religious speaker in the
United States is Joel Osteen, head minister at Lakewood Church in Houston, Texas.
In this clip, Joel is talking about finding and retaining joy in life.
http://www.youtube.com/watch?v=qp8KixxAk60
The crux of Osteen’s speech is learning how to take responsibility of one’s own life and
let others take responsibility for their lives.
The final type of motivational speech is the success speech, which is given by someone
who has succeeded in some aspect of life and is giving back by telling others how they
too can be successful. In the following clip the then CEO of Xerox, Anne Mulcahy,
speaks before a group of students at Dartmouth College discussing the spirit of
entrepreneurship. http://www.youtube.com/watch?v=IlnLfKWAPnw
In this speech, Mulcahy shares the leadership lessons she had learned as the CEO of
Xerox.
Sample Assessment: Audience Analysis of an Advertisement Speech
SPEAKING ABOUT AUDIENCE ANALYSIS WITH SLIDESHOW

 Instructions
o Four to six minutes. Practice and time your speech for about five minutes,
plus video time.
o A slideshow with a minimum of five slides using previously established
guidelines is required. Screen shots of commercial moments and
diagrams, such as Maslow’s Hierarchy of Needs, or graphs and charts
that depict target audience traits work well. A working link that directs
to the video is needed in the slideshow.
o The speaking style should be extemporaneous.
o Use note cards with keywords. The speaking style should be
extemporaneous. No written speeches are allowed. No reading or heavy
note use is allowed.
o Use and orally cite the materials used in this course, such as textbooks,
videos and blogged articles. Some basic research might include the
company’s Web page, who narrates the commercial, and who is in it.
Additional research is required.
o Define and describe key course terminology.
Assignment explanation and discussion
Find an advertisement or infomercial on broadcast TV, cable, or the Internet for analysis.
You can certainly pick a favorite that you already know of. Typically when you see an
advert on TV/cable, you can find it on YouTube or a company’s Web site.
Analyze the advert. It is this analysis that will make up the bulk of your speech. You
should draw on everything you have studied during the semester, but find depth and
focus, not just a collection of scatter-shot observations. In other words, don’t try to
make a main point for every common area of analysis discussed below.
In short, a critical analysis of the commercial is desired. A wide variety of approaches to

this assignment are possible.
Common areas of analysis include, but are not limited to, nor must the speech have:
 Audience analysis: Who is this advert designed to appeal to? How can you
tell? What network/channel was it on and why? What time of day was it
broadcast? How long was it? Are there demographics that might find this
advert offensive or in poor taste? Are there age groups that should not view
it?
 Compare/Contrast: Play two commercials for the same product that are
designed to appeal to different audiences.
 Feelings/Emotions: What emotions or feelings are created? What do you feel
when you watch this advert?
 Values: What underlying value is being played upon? Is the value the
message? Why is the value important? Is the value important to you?
 Logic & Reasoning & Evidence: What proof exists to support the claims or
conclusions reached in the commercial?
 Visuals/Pictures/Graphs/Charts: What images are used? How do the images
impact you as a viewer? Does size or color make a difference?
 Myths & Stories: Does a cultural appeal exist that is played upon? Are there
cultures or populations that would just not get it? What does a viewer have
to know or have experienced or watched to have the commercial appeal to
them?
 Organization/Structure: What organizational structure was used? If
Monroe’s Motivated Sequence was used, can you break the five steps down
and discuss them?
 Needs & Motivation: What level of Maslow’s Need Hierarchy is the product
or service designed to satisfy? Does that need level as advertised differ
from the actual product or service? Often a slogan will do this, the
emotional elements of the advert will do this, or the quality or prestige of
the product will appeal to a different level. In this culture, a car is probably a
level 2 need; but a 2010 Lexus RX Hybrid is probably not just transportation.
 Credibility/Testimony: Who narrates the advert? Who is in it? Why are they
credible or believable? Are there different levels of testimony? Does the
commercial cite someone else or an organization? Why would they do this?
Has the narrator or spokesperson had his or her credibility damaged?
 Historical or Issue Background: What is the history of the claims or the issue
being made in the commercial? Can you enlighten the audience or build on
what the commercial discusses? Are there serious omissions in the
commercial that should be included?
Sample Assessment: Audience Analysis for Persuasive Essay

Some audience analysis surveys look at demographic and ask about age, gender, culture,
ethnicity, race, religion, and education level. That is not what we are doing. Do not ask
any questions about income, age, or gender for this assignment.
To help you prepare for your persuasive speech, you will do an attitudinal analysis. An
attitudinal analysis studies the audience’s attitudes, beliefs, and values.
Read the following resources to help you prepare your survey questions:
 The Public Speaking Project‘s chapter on audience analysis (available in Module

5)
 Stacy DeGeer’s article “Analyzing Your Audience,” available here:
http://department.monm.edu/cata/mcgaan/classes/cata339/audience-
analysis101.htm
 J. Floss’s article “In-class Audience Analysis,” available here:
http://users.humboldt.edu/jfloss/Aud-Surv.html
Do not ask for respondent’s names!
Use a free survey tool. Surveymonkey.com is one option. Click here for help on how to
use SurveyMonkey.
Prepare an attitudinal analysis of the audience (you classmates). You will earn 20 points
for creating a good survey and responding to your peers’ surveys.
Respond to your peer’s surveys. Your responses will be confidential.
Module Six Details

To help build your persuasive argument speech, we’ll be reading chapters from The
Public Speaking Project about Supporting Your Ideas (chapter 7) and Using Language
Well (chapter 10).
Avoid Content Farms

Avoid Content Farms!
“In the context of the World Wide Web, a content farm (or content mill) is a company
that employs large numbers of freelance writers to generate large amounts of
textual content which is specifically designed to satisfy algorithms for maximal
retrieval by automated search engines. Their main goal is to generate advertising
revenue through attracting reader page views as first exposed in the context of social
spam” (“Content Farm,” 2014).
Content farms, or content mills, are not college-level resources. They should be
avoided in favor of stronger resources from established and creditable sources. Please
visit Wikipedia’s discussion on the subject
at http://en.wikipedia.org/wiki/Content_farm, and then consider reading Mashable’s
article at http://mashable.com/category/content-farms/.
For the List of Content Farms, please

see http://www.jongales.com/blog/2011/02/14/list-of-content-farms/#comments for
updates, but I’ve posted the current ones below.
● All Experts (allexperts.com)  Livestrong (livestrong.com)
● Answers (answers.com)  Mahalo (mahalo.com)
● Answer Bag (answerbag.com)  Mail Archive (mail-archive.com)
● Articles Base (articlesbase.com)  Question Hub (questionhub.com)
● Ask (ask.com)
 Squidoo (squidoo.com)
● Associated Content
 Suite101 (suite101.com)
(associatedcontent.com)
 Twenga (twenga.com)
● BizRate (bizrate.com)
 WiseGeek (wisegeek.com)
● Buzle (buzzle.com)
● Brothersoft (brothersoft.com)  Wonder How To
(wonderhowto.com)
● Bytes (bytes.com)
 Yahoo! Answers
● ChaCha (chacha.com) (answers.yahoo.com)
● eFreedom (efreedom.com)  Xomba (xomba.com)
● eHow (ehow.com)  Expert Village(expertvillage.com)
● Essortment (essortment.com)  Experts Exchange (experts-
● Examiner (examiner.com) exchange.com)
● Helium (helium.com)  eZine Articles (ezinearticles.com)
● Hub Pages (hubpages.com)  Find Articles (findarticles.com)
● InfoBarrel (infobarrel.com)  FixYa (fixya.com)
VIDEO: Using Wikipedia for Academic Research (CLIP)

From YouTube description: “This tutorial explains how to use Wikipedia as an
exploratory tool and where it can appropriately fit in the research process.
Created by Michael Baird, Cooperative Library Instruction Project (CLIP).”
http://youtu.be/Cql_yVUYj6A
Gathering Expertise in Your Subject Area
Wikipedia
Encyclopedias represent what is known on a subject. Whereas one does not cite
encyclopedias in college-level work, you should reach an understanding of what is
commonly known on your subject. Encyclopedias in general, and Wikipedia specifically,
will do this. If you find useful information that is cited in an article, go to that original
article and read it. Then you can cite that article. Don’t cite Wikipedia – learn from it.
See http://www.wikipedia.org/
Google News
Search Google News for the latest news articles about your subject.
See http://news.google.com/
Google Alerts
Use Google Alerts to receive news articles in your
email. See https://www.google.com/alerts
US Government Resources
Search federal and state government websites. Add your state to the search to get more
specific to your intended audience. See: http://www.usa.gov/
Data.gov
“The home of the U.S. Government’s open data.”
According to the Website: “Here you will find data, tools, and resources to conduct
research, develop web and mobile applications, design data visualizations, and more.”
See: https://www.data.gov/
Sample Assessment: Rebuttal

In week six, you conducted an audience analysis. In week seven, you will research how
“the other” side feels about your topic and prepare a rebuttal. Your rebuttal assignment
is due before midnight on Wednesday.
Listen to Elizabeth Lesser describe taking “the other” to lunch. This is a good exercise
for everyone.
http://youtu.be/AsSd2nmoKNA
Another version of the video with a transcript is available

here: http://www.ted.com/talks/elizabeth_lesser_take_the_other_to_lunch.html
You do not have to take someone out for a meal to do this assignment. I want you to use
this as inspiration to seek out the “other” side of your topic. Demonstrate what you
learned. Cite the sources you use.
I especially want you to consider:
Why do they think they are right?
What is a good rebuttal to put into your speech?
This has to be turned in before midnight on Wednesday.
This assignment can earn you up to 10 points.
Sample Assessment: Subject Exploration, Development & Understanding

By selecting a suitable college-level subject or issue area for the remaining speeches, the
student-speaker should be able to create a speech that informs the audience about the
subject in a manner that leads into a persuasive speech. Each speech needs at least five
references that are used. Sources used previously can be used, but should be in addition
to five new, unique sources to each speech. A key point to be reminded of is that the
speech subject does NOT determine whether a speech is informative or persuasive, rather
it is the treatment of the subject that will determine the general purpose of the speech.
For instance:
● On the subject of organ donation, one can give an informative speech that conveys the
details of the process, the shortage of available organs, related laws and potential
options for resolving the problem (but will not advocate an option).
● A Persuasive Speech of Fact might address claims that may be true or false about
attitudes and beliefs about organ donation.
● A Persuasive Speech of Value might discuss society’s values about a long, healthy
life, helping others, and being responsible as reasons why organ donation is
consistent with social and cultural values.
● The Persuasive Speech of Policy could then advocate a policy that changes organ
donation from an opt-in system to donate, to an opt-out system where if you do NOT
want to donate your organs, you would have to sign up to be excluded from the
harvesting of organs for donation.
● It is worth noting that a Policy Speech is essentially a Fact Speech and Value Speech
combined with a plan to resolve a problem. Proper research and planning will allow
a speaker to simply combine elements of previous speeches and propose a specific
solution.
This approach allows one to focus, research, and learn in a specific area without having to
relearn a new subject area during the semester. Furthermore, you do not have to be
consistent with your views during the semester – you are allowed to change your mind.
You are allowed to examine and discuss alternative viewpoints within the same subject
area. For instance, you can clearly argue that “an opt-out organ donation plan” is
morally outrageous and “should not” be adopted.
Sample Assessment: Persuasive Speech Topic Outline

You must use at least three sources in your persuasive speech. You must list three
sources that you plan to use in your speech.
Your topic outline is due before midnight on Thursday. You will earn 10 points for
turning in your outline on time. Make sure all the steps of the sequence are covered
in the outline.
You cannot present without an approved outline. If the assignment is late, you will not
get the points.
Use the Outline for Monroe’s Motivated Sequence. At the top, put what your topic
is. Then, put in your thesis statement. Then, fill out the outline demonstrating that you
plan to use the full sequence in your speech.
At the end of your outline, have a References page (do not use works cited). Cite your
sources in APA format.
I want to see the three sources in this assignment. Make sure to use credible sources
cited correctly. Be prepared to explain why the sources are credible.
Module Seven Details

In week seven, we will review Chapter 3 of the Public Speaking Project Textbook, as well
as the Logical Fallacies Poster.
About the Use of Biblio-Makers

Do not trust biblio-makers! These citation robots are only as good as their
programming, development, and data inputs. Seldom do they get an APA citation
correct. This module will assist you in learning to cite sources using APA citation style.
It is, however, difficult to avoid biblio-makers as they pop-up along with databases,
library guides, proper citation searches, and some instructional materials.
A working bibliography can be created using biblio-makers, and the results can later
be corrected using an accurate APA 6th edition handbook or similar resources. The
more popular biblio-makers are:
● Citation Machine ● KnightCite
● EasyBib ● Landmarks Citation Machine

● Cite This For Me ● OttoBit
● Citefast ● Researchomatic
● BibMe ● Zotero
● Bibomatic
Some students may have a “style sheet” provided to them by an instructor in high
school or college. These style sheets are frequently good enough to use for that
instructor, but seldom meet the specifications required for APA. Learning to do APA
citation properly is a skill that you can use throughout your college career.
Citations Index
Owl Purdue:
http://owl.english.purdue.edu/owl/resource/560/01/
Very helpful APA tutorial:

http://flash1r.apa.org/apastyle/basics/index.htm?
utma=185732729.472565130.1326
521004.1326521004.1326749732.2&
5732729&__utmx=-
utmb=185732729.6.10.1326749732&__utmc=18
& utmz=185732729.1326749732.2.2.utmcsr=blog.apastyle.org|utmccn=(referral)|utm
cmd=ref
How to cite art:

http://blog.apastyle.org/apastyle/2010/04/theres-an-art-to-it.html
Help with knowing what a scholarly source is:

http://libguides.olympic.edu/content.php?pid=82252&sid=1655722
How to cite an edition of a book:

http://blog.apastyle.org/apastyle/2012/03/citing-an-edition-of-a-book-in-apa-style.html
Et al.: When and how?
http://blog.apastyle.org/apastyle/2011/02/et-al-when-and-how.html
How to cite a Kindle:
http://blog.apastyle.org/apastyle/2009/09/how-do-i-cite-a-kindle.html
How to cite a TEDTalk:
http://blog.ted.com/2010/12/21/how-do-i-cite-a-tedtalk/
How to cite a YouTube video:
http://blog.apastyle.org/apastyle/2011/10/how-to-create-a-reference-for-a-youtube-
video.html
How to cite something you found on a website:
http://blog.apastyle.org/apastyle/2010/11/how-to-cite-something-you-found-on-a-
website-in-apa-style.html
How to cite a song:
http://blog.apastyle.org/apastyle/2011/12/how-to-cite-recorded-music-in-apa-
style.html
Crediting CC Licensed Photographs
When you use CC Licensed works, including images from Flickr and others, it is important
to attribute the work correctly where you use it, and then to make a citation for in your
references page.
At the place of use include the creator’s name and the license for the work. On the
references page use this sample citation:
Author name. (Author role). (date). Title of work [Medium of work], Retrieved date of
retrieval from: tiny URL. License.
USE Tiny URL.com:http://tinyurl.com/ to input the URL for any URLs that are over one
line of characters. Just visit tinyurl.com and follow the directions to get a shorter URL.
Here is a sample of a CC Licensed work cited correctly including the attribution in the
image and the citation for the reference page.
Weller, D. (Photographer). (2011). Baby monkey [Photograph]. Retrieved from
http://tinyurl.com/ngcnjxj. CC-BY-SA-NC.
Intellectual Property Index
Intellectual Property
Did you know that anything you create is copyrighted? According to the US Copyright
Law, any creative work fixed in time and space is protected from use, adaptation, and
distribution by an entity or person who doesn’t own it. In this section you will learn a
little bit about your intellectual property rights.
This is not intended to be legal advice. Your instructors are not lawyers. This is intended
to be an overview of the concept of intellectual property as it affects you.
Readings
What is Intellectual Property
What is Copyright by US Copyright Office
Uncertainty, Copyright, and Courage by ASCAP president Paul Williams
Tutorials and Films
Copyrights and Making Films by Turner Clay (This is a two minute film that can impact
what you choose to film in your own works.)
http://youtu.be/CuMUKxCSv0I
Open Licensing Index Open

Licensing
As discussed in the intellectual property section, under Title 17 of the US Code any
creative expression that is fixed in time or space is a protected work. This means no one,
aside from the person or entity who owns the copyright, can distribute the material
without special permission. Some people want others to use their work freely, while still
retaining some control over their work.
In this section you will learn about open licensing, or instances where the copyright law is
loosened by copyright holders so that works can be shared and adapted. In this section
you will also learn how to find images, songs, video, and other openly licensed works for
use in your own videos. Don’t forget to cite/attribute the works correctly. Use the
section on APA citations to find out how to do that.
Readings
Creative Commons: What is Creative Commons?
Wired Magazine: Creative Commons 101
The History of Creative Commons (Wired Magazine)
Some Rights Reserved (Wired Magazine)
Copyright Perspectives Remix Media (Penn State)
Free Media Sources from Penn State
Fifteen Fantastic Sources For Free Art and Images (MOOC News and Reviews)
Pictures you can legally use:
Library of Congress Photo Galleries

http://www.loc.gov/pictures/
NIH Photo Galleries

http://www.nih.gov/about/nihphotos.htm
Creative Commons is a great source for pictures, music, video, and text people have
created for sharing:
http://search.creativecommons.org/
Sample Assessment: Reflection

Following the completion of your audience analysis and your rebuttal research journal,
write up a journal entry explaining how both exercises impacted the plan for your
speech.
What were the results of your audience analysis?

Did learning how “the other” side feels impact the plan for your speech?
This assignment can earn you up to 10 points.
Sample Assessment: Persuasive Speech

In week eight, you will present a persuasive speech.
Review the reading: Outline for Monroe’s Motivated Sequence.
This speech will be 4-6 minutes. For every 30 seconds you are over or under, your grade
will be docked a half-letter.
I encourage you to utilize the technology available to you. If
you are doing a video, the same time limits apply.
If you are using a clip of someone else’s video, the max time is one minute. If you are
using a video clip, I strongly urge you to work with the media production team to pull out
the clip.
You must post your handout and/or your references. I want to see your sources (in
APA format).
You will evaluate three of your peers. Use the Monroe’s Motivated Sequence handout as
a guideline when you do your evaluation for the persuasive speech. You should also
mention the Canons of Rhetoric. You must remove spelling and grammar errors before
you post your assignment.
You will evaluate yourself afterward (to help you prepare for speech three).
Your speech grade will depend on the following:
*Did you fulfill the Canons of Rhetoric?

*Did you include all the steps of Monroe’s Motivated Sequence? It is imperative that
you have a specific call to action.
*Time Management
*Inflection of Voice
*Use of gestures.
*Non-verbal communication (smiling and passionate about your topic).
*It is critical that you use credible sources!
*It is critical that you cite the sources correctly.
*Overall performance
*There will be a 10 point deduction (per incident) if you are texting during a colleague’s
speech.
*There will be a 10 point deduction if you enter or exit in the middle of a colleague’s
speech.
Sample Discussion: Persuasive Speech Handouts and References

Post your presentation materials, handouts, and References pages for your Persuasive
speech here.
Sample Rubric: Persuasive Speech

Delivery [40]
Verbal Elements (19)
– Effective use of memory (3) Effective [ ] Ineffective: Read [ ] Somewhat Read [ ]

Other [ ]
– Intelligibility (3) Effective [ ] Ineffective: Rate: Fast [ ] Slow [ ] Volume: Low [ ]

Pronunciation [ ] Enunciation [ ] Other [ ]
– Emotional Expression & Tone (3) Effective [ ] Ineffective: Monotone [ ] Read [ ]

Other [ ]
– Good vocal modulation (10) – talking loud enough and clearly, talking at an effective rate of
speed
Nonverbal Elements (11)
– Eye Contact (6) Effective [ ] Ineffective: Reading [ ] Fixed Point [ ] Missing: Left [ ]
Right [ ] Other [ ]
– Overall Poise (3) Effective [ ] Ineffective: Swaying [ ] Fidgeting: Legs [ ] Hands [ ]

Informal [ ] Other [ ]
– Facial Expression (1) Effective [ ] Ineffective [ ] Missing [ ]
– Gesticulation & Motivated Movement (1) Effective [ ] Ineffective [ ] Missing [ ]

Effective use of presentation aides (10)
Structure [30]
Macro (20)
– Introduction (4)
– Listener Relevance (1) Effective [ ] Ineffective [ ] Missing [ ]
– Credibility Statement (1) Effective [ ] Ineffective [ ] Missing [ ]
– Thesis Statement (1) Effective: Fact [ ] Value [ ] Policy [ ] Ineffective: Missing

Persuasive Element [ ] Missing [ ]
– Preview of Main Points (1) Effective [ ] Ineffective [ ] Missing [ ]
– Transitions (2) Effective [ ] Ineffective [ ] Missing [ ]

– Conclusion (4) Thesis Restatement, Summary, Clincher
– Thesis Restatement (1) Effective: Fact [ ] Value [ ] Policy [ ] Ineffective: Missing

– Summary of Main Points (1) Effective [ ] Ineffective [ ] Missing [ ]
– Clincher (2) Effective [ ] Ineffective: Missing Persuasive Element [ ] Missing [ ]
– Effectively used storytelling to gain/keep audience attention (8)
Micro (10)
– Language (3) Effective [ ] Ineffective: Unclear [ ] Slang [ ] Informal [ ] Jargon [ ]

Undefined [ ] Exclusive [ ]
– Ineffective Fillers (7) Avoided [ ] Ineffective: Pauses [ ] Um [ ] Uh [ ] And [ ] So [ ] Like [

] You Know? [ ] Other [ ]
Content [30]
Use of Monroe’s Motivated Sequence (25)

– Gained our attention (5)
– Established the Need (5)
– Proposed a Solution (5)
– Helped us visualize the world with/without this solution (or both) (5)
– Offered a clear and specific call to action (5)
Supporting Evidence (5)
– Citations(2) Evident [ ] Missing [ ] – Integration (2) Effective [ ] Ineffective [ ]

Missing [ ]
_Time (Docked 5 points for every 30 seconds you are under four minutes or
over six minutes)
Sample Rubric: Persuasive Speech Video Evaluation Delivery

[40]
Verbal Elements (15)
– Intelligibility and Video Audio (5) Effective [ ] Ineffective: Rate: Fast [ ] Slow [ ]
Volume: Low [ ] Pronunciation [ ] Enunciation [ ]
– Emotional Expression & Tone (5) Effective [ ] Ineffective: Monotone [ ] Read

[ ] Other [ ]
– Good vocal modulation (5) – the video audio is loud enough and clear
Video Elements (15)
– Lighting (10) Effective [ ] Ineffective [ ]
– Composition: (5) Effective [ ] Ineffective (Is there anything distracting?)[ ]
Effective use of presentation aides (10) (Pictures are crisp, sections with text are
clean and not overly wordy. There aren’t typos in the text.)
Structure [30]
Macro (20)
– Introduction (4)
– Listener Relevance (1) Effective [ ] Ineffective [ ] Missing [ ]
– Credibility Statement (1) Effective [ ] Ineffective [ ] Missing [ ]
– Thesis Statement (1) Effective: Fact [ ] Value [ ] Policy [ ] Ineffective: Missing

– Preview of Main Points (1) Effective [ ] Ineffective [ ] Missing [ ]
– Transitions (2) Effective [ ] Ineffective [ ] Missing [ ]
– Conclusion (4) Thesis Restatement, Summary, Clincher
– Thesis Restatement (1) Effective: Fact [ ] Value [ ] Policy [ ] Ineffective: Missing

– Summary of Main Points (1) Effective [ ] Ineffective [ ] Missing [ ]
– Clincher (2) Effective [ ] Ineffective: Missing Persuasive Element [ ] Missing [ ]
– Effectively used storytelling to gain/keep audience attention
Micro (10)
– Language (3) Effective [ ] Ineffective: Unclear [ ] Slang [ ] Informal [ ] Jargon [ ]

Undefined [ ] Exclusive [ ]
– Ineffective Fillers (7) Avoided [ ] Ineffective: Pauses [ ] Um [ ] Uh [ ] And [ ] So [ ] Like

[ ] You Know? [ ] Other [ ]
Content [30]
Use of Monroe’s Motivated Sequence (25)

– Gained our attention (5)
– Established the Need (5)
– Proposed a Solution (5)
– Helped us visualize the world with/without this solution (or both) (5)
– Offered a clear and specific call to action (5)
Supporting Evidence (5)
– Citations (2) Evident [ ] Missing [ ] – Integration (2) Effective [ ] Ineffective [ ]

Missing [ ]
_Time (Docked 5 points for every 30 seconds you are under four minutes or
over six minutes)
Sample Assessment: Peer Evaluation of Persuasive Speech

(Students complete 3 peer evaluations, total.)
Use the Monroe’s Motivated Sequence handout as a guideline when you do your
evaluation for the persuasive speech. You should also mention the Canons of Rhetoric.
You must remove spelling and grammar errors before you post your assignment.
Sample Assessment: Planning for Final Speech

Next week you will turn in a formal topic proposal and outline. For this assignment, I am
looking for a simple statement letting me know what you think you want to do for your
final and voting on what we spend more time on. You must get approval for your plan
and topic.
Remember that your final should be your best performance of the quarter. You get to
select the format. Answer the following questions:
What are your plans for the final? (Are you doing a demonstration speech? Are you doing
a persuasive speech? on what topic? Do you want to propose something else?)
Are you presenting a video?

What would you like more training on?
Module Nine details

This module will focus on the preparation and delivery of your final speech. You may
opt to revise and redeliver one of your earlier formal speeches, or prepare a new
informative or persuasive speech.
50 Wise Speakers
50 Wise Public Speakers is a wonderful resource put together by Phil Vendetti at
Clover Park Technical College in Tacoma, WA. Phil interviewed 50 prominent speakers,
and his public speaking students edited the interviews and wrote transcripts for
accessibility purposes.
In the category section, you can search for speakers by genre.
In the Questions section, you can search for topics like ‘overcoming stage fright’.
In the speakers section, you can search by name.
This wonderful trailer the students put together will give you an overview of the project:
http://youtu.be/g2xuOCadUPw
Everything about the project is shared under a CC BY Open Educational License. In other
words, you can legally use it, share it, etc.
Here is a link to the website:

http://www.cptc.edu/fifty-wise/
VIDEO: CC Licensed student example speeches

These students volunteered to share their speeches with a Creative Commons license.
Drew Lawson demonstrating wakeboarding – CC BY

http://youtu.be/vvQkWjDLf4E
Corry Jaynes demonstrating his tips for customer service.

CC BY
http://link.videoplatform.limelight.com/media/?mediaId=d6babbca7784450e8bb41c21
77a7e8cd&width=720&height=457&playerForm=82a2bc4e7dfe444080fed33059fd9b91
Joanne Eller demonstrating how to make chocolate covered strawberries filled with
Grand Marnier. – CC BY NC
http://youtu.be/qmly4i3sFS8
Heather Pederson demonstrating how to make Kimbap – CC BY NC ND

http://youtu.be/PY4rqJnnFy0
Josh Davis demonstrating Reference Alignment – CC BY

http://youtu.be/SVD9qChGXEg
Raven Wells Persuasive Speech – CC BY

http://link.videoplatform.limelight.com/media/?mediaId=16d15073a6224819aada2097
ca65841b&width=720&height=457&playerForm=82a2bc4e7dfe444080fed33059fd9b91
Alexandra Kahler Informational Speech – CC By
http://youtu.be/NjnpOe6QquI
VIDEO: Amy Cuddy “Your body language shapes who you are”
From TED.com: “Body language affects how others see us, but it may also change how
we see ourselves. Social psychologist Amy Cuddy shows how ‘power posing’ — standing
in a posture of confidence, even when we don’t feel confident — can affect testosterone
and cortisol levels in the brain, and might even have an impact on our chances for
success.”
This link has transcripts in multiple languages:

http://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are.ht
ml
http://youtu.be/Ks-_Mh1QhMc
VIDEO: Terry Moore – “How to tie your shoes”

From TED.com: “Terry Moore found out he’d been tying his shoes the wrong way his
whole life. In the spirit of TED, he takes the stage to share a better way. (Historical note:
This was the very first 3-minute audience talk given from the TED stage, in 2005.)”
This link leads to the same talk with transcripts available:

http://www.ted.com/talks/terry_moore_how_to_tie_your_shoes
http://youtu.be/zAFcV7zuUDA
VIDEO: Demonstration Speech – How to give the perfect man hug

From YouTube.com video description: “Don’t get left behind, learn how to show your
affection for your fellow man. Give a great man to man hug to your closest friends and
family without getting that awkward feeling!”
http://youtu.be/JUdWApwbudQ
VIDEO: Demonstration Speech – Easy Tube Pillow Case Tutorial

From YouTube description: “This is the easiest, cutest, quickest pillowcase you will ever
make! If you are ready to move on from a generic pillowcase, try this fun and easy
tutorial. Try it out to support the American Patchwork & Quilting Million Pillowcase
Challenge (http://www.allpeoplequilt.com/million…).”
http://youtu.be/MrYWCma9wgM
VIDEO: Brene Brown – “The Power of Vulnerability”

From TED.com: “Brene Brown studies human connection — our ability to empathize,
belong, love. In a poignant, funny talk at TEDxHouston, she shares a deep insight from
her research, one that sent her on a personal quest to know herself as well as to
understand humanity. A talk to share.”
Follow this link for another version of the video with a transcript
available: http://www.ted.com/talks/brene_brown_on_vulnerability?language=en
http://youtu.be/iCvmsMzlF7o
VIDEO: Elizabeth Lesser – “Take ‘the other’ to lunch”

From TED.com: “There’s an angry divisive tension in the air that threatens to make
modern politics impossible. Elizabeth Lesser explores the two sides of human nature
within us (call them “the mystic” and “the warrior”) that can be harnessed to elevate the
way we treat each other. She shares a simple way to begin real dialogue — by going to
lunch with someone who doesn’t agree with you, and asking them three questions to
find out what’s really in their hearts.”
Follow this link for the same video with transcripts

available: http://www.ted.com/talks/elizabeth_lesser_take_the_other_to_lunch
http://youtu.be/AsSd2nmoKNA
Attending a Speech Outside of Class

Analyze the speech for invention, arrangement, style, memory, and delivery.
Further, look for logos, pathos, and ethos.
Write about your overall impression.
Giving a Speech Outside of Class

You can earn credit for giving a speech outside of class. You
must talk to me ahead of time to work out the details.
If you are giving the speech, I prefer that you have someone record you. Another option
is to have someone from class attend and fill out a review (and you will both get credit).
Again, get prior approval. Let me know your plans.
Attributions:
The Public Speaking Project by Various Authors is

licensed under a Creative Commons Attribution-
NonCommercial- NoDerivs 3.0 Unported License.
Saylor.org – Comm101: Public Speaking is licensed

under a Creative Commons Attribution License.
This Textbook was put together with the help

of College of the Canyons Open Educational
Resources Assistant Natalie Miller.
www.canyons.edu/OER | [email protected]

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This Material is a College of the Canyons Open Educational Resource (OER).

1|College of the Canyons – Coms 105 Public Speaking

Course Student Learning Outcomes

HOW TO BE A STUDENT OF PUBLIC SPEAKING

MISCONCEPTIONS ABOUT PUBLIC SPEAKING

4|College of the Canyons – Coms 105 Public Speaking

Introduction to Public Speaking: Introduction

The good news about public speaking is that although it may

5|College of the Canyons – Coms 105 Public Speaking

Public speaking is the process of

With the recent economic shift from

7|College of the Canyons – Coms 105 Public Speaking

Introduction to Public Speaking: Models of Communication

Linear Model of Communication

In this model, communication is seen as a one-way process of transmitting a message from

8|College of the Canyons – Coms 105 Public Speaking

9|College of the Canyons – Coms 105 Public Speaking

Introduction to Public Speaking: Elements of the Communication

The channel can have a profound

The last type of noise is cultural noise. Cultural noise

1. Epistemology is the way that we acquire knowledge and/or what counts as

5. Praxeology denotes our preferred method of completing everyday tasks or our

It is important to understand worldview because it has a profound impact on the encoding

Context is worth 80 IQ points. ~ Alan Kay

More recently the concept of context has evolved

Introduction to Public Speaking: Conclusion

p. 6 FEMA worker talking to woman http://upload.wikimedia.org/wikipedia/co

Ethics in Public Speaking: Introduction

Ethics is knowing the difference between what you have a right to do

The National Communication Association (NCA) suggests that communicators should be

If you want others to be happy, practice compassion. If you want to be happy,

These ethical standards are the guidelines we use to interpret

Ethical communication is an exchange of responsible and trustworthy messages

Be Honest and Avoid Plagiarism

Sometimes a student neglects to cite a source simply

Table 2.1: Purdue OWL APA Guide for Citing Sources

Cite Do Not Cite

Decide When to Cite

Understand Paraphrasing and Direct Quotations

Sample Oral Professor of Communication Studies, Elena Ruiz’s

Sample Ruiz, E. (2015). Communication apprehension in the

Set Responsible Speech Goals

Excellence is the best deterrent to racism or sexism. ~Oprah Winfrey

Use Inclusive Language

Table 3.3 “You” vs. “We” Language

“You” Language You may say that you’re too busy to

“We” Language As college students, we all get busy in our

Avoid Hate Speech

Raise Social Awareness

Employ Respectful Free Speech

Fortunately for serious minds, a bias recognized is a bias sterilized. ~

Ethics in Public Speaking: Ethical Listening

Provide Ethical Feedback

Figure 3.2: Unethical and Ethical Feedback

● I really enjoyed your speech because your topic was personally

Ethics in Public Speaking: Conclusion