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    Galo Aguirre

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    kalu
    Galo Aguirre has over 15 years of experience in customer service roles. They have worked at Greendot Bank, True Religion Apparel, City National Bank, Healthnet, and Federal Citi Mortgage Banc providing support to customers via phone, email, and chat. Their experience includes processing requests, payments, transfers, and resolving issues for customers.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Galo Aguirre

    Uploaded by

    kalu
    31 views2 pages
    Galo Aguirre has over 15 years of experience in customer service roles. They have worked at Greendot Bank, True Religion Apparel, City National Bank, Healthnet, and Federal Citi Mortgage Banc providing support to customers via phone, email, and chat. Their experience includes processing requests, payments, transfers, and resolving issues for customers.

    Original Description:

    tere mere bak

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    Galo Aguirre has over 15 years of experience in customer service roles. They have worked at Greendot Bank, True Religion Apparel, City National Bank, Healthnet, and Federal Citi Mortgage Banc providing support to customers via phone, email, and chat. Their experience includes processing requests, payments, transfers, and resolving issues for customers.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    31 views2 pages

    Galo Aguirre

    Uploaded by

    kalu
    Galo Aguirre has over 15 years of experience in customer service roles. They have worked at Greendot Bank, True Religion Apparel, City National Bank, Healthnet, and Federal Citi Mortgage Banc providing support to customers via phone, email, and chat. Their experience includes processing requests, payments, transfers, and resolving issues for customers.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Galo Aguirre

    Key Skills:
    MS Word, Excel, Outlook, PowerPoint, Salesforce, AEVS, FIS Global, Shopify; in addition to other
    proprietary databases. Call center operations, fluent in Spanish, 10-key by touch.

    Work Experience:

    Greendot Bank 03-2020 to 05-2020


    Customer Care Specialist
     Servicing inbound calls from cardholders, in addition to follow up outbound calls to ensure
    prompt customer resolution.
     Processing balance transfers, reversals, provisional credit backs, card unlock and card
    replacement requests.
     Inputting dispute requests on all unauthorized transactions, outstanding merchant reversals,
    in addition to fraud and identification theft cases.

    True Religion Apparel 04-2019 to 12-2019


    Customer Care Representative II
     Servicing calls from clients as well as vendors, in addition to email and chat.
     Processing client refunds for cancelled (unable to fulfill orders) as well refunds for returned
    merchandise via Aptos System.
     Also fraud detection duties via Cybersource system.

    City National Bank 02-2018 to 11-2018


    Treasury Services Support Agent
     Providing a variety of daily support functions which generally includes, setting up new
    accounts/clients on applicable systems,
     Assessing banking needs of the clients and assists them in selecting the most appropriate
    course of action.
     Also performing Account Analysis duties such as but not limited to; processing of clientele
    invoices, via FIS Global system.

    Healthnet 01-2017 to 12-2017


    Member Services Representative
     Assigned to State Health Plan (Medical) division, servicing calls from members, providers.
     Providing status on member eligibility, processing doctor, medical group transfers.
     Researching claims status for providers, (e.g. paid, denied, check tracers, remittance details).
     Providing status on authorization submittals, in addition to Appeals and Grievances intake.
     Arranging, coordinating transportation as well as interpreter services for members physician
    appointments.

    Federal Citi Mortgage Banc 02-2005 to 07-2015


    Senior Loan Officer
     Responsible for origination of purchase as well as refinance mortgages (residential,
    commercial, investment).
     Reaching out to realtors, accounting professionals, community, with objective of generating
    business leads.
     Hosting first time buyer seminars; purpose of educating buyers on all aspects of real estate
    acquisition, (Residential as well as Investment).
    Licenses:
    California Real Estate Salesperson License.

    Education:
    High School Graduate, as well as College Coursework in Finance, and Computer Science.

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