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A general direction in which something is developing or changing.
(Trend)
The design capacity minus personal and other allowances. (Effective Capacity)
The activity of planning and organizing people, infrastructure, communication and material components
of a service in order to improve its quality and the interaction between the service provider and its
customers. (Service Design)
What are the main sections of the design process?( Analysis, Concept, Synthesis)
Which of these are characteristics of service design?. (Tangible and intangible)
It is based upon determining the breakeven point of cost and volume of goods and can be useful for
managers making short-term economic decisions.( Cost-volume profit analysis)
The lesser the degree of demand uncertainty, the greater the amount cushion needed. (False)
What are the key decisions of Capacity Planning?. (The timing of changes/The amount of capacity
needed/The need to maintain balance throughout the system)
Service design is a profit-centered approach that focuses on customer experience and the quality of
services rendered as the key value for success.( False)
This term is used to describe a situation in which an item does not perform as intended.( Failure)
The most important concept of capacity planning is to find a medium between long term supply and
capabilities of an organization and the predicted level of long term demand. (True)
Combines ergonomics with product and business knowledge to generate ideas and concepts and
convert them into physical and usable objects or services. (Product Design)
Cash flow is the difference between cash received from sales and other sources, and cash outflow for
labor, material, overhead, and taxes.(Financial Analysis)
What is the correct formula for Utilization? (Actual Output/ Design Capacity x 100%)
Product Design combines ergonomics with product and business knowledge to generate ideas and
concepts and convert them into physical and usable objects or services. (True).
What are the stages of the Product and Service Life Cycle? (introduction, Growth, Maturity, Decline)
What is the correct formula for Efficiency?( Actual Output/ Effective Capacity x 100%)
All of the following factors are part of determining effective capacity except.(Design)
Assumption is a supposition or a system of ideas intended to explain something, especially one based on
general principles independent of the thing to be explained.(false)
This can occur through research or it can occur when the product designer comes up with a new product
design idea. (Invention-push innovation)
Involves coordinating internal and external operations (buyers and suppliers) to achieve timely and cost-
effective delivery of goods throughout the syste. (Supply Chain Management)
Evert production system has no objective.(False)
One of the main objectives of Materials Management.(Minimize material cost.)
The process of converting the input into output using physical resources and providing the desired utility
to customers while meaning the organizations objectives.(Production and Operations Management)
Denotes a plan for achieving organizational goals.(Strategy)
Should reflect joint efforts of many areas of the firm to achieve a match between financial resources,
operations capabilities, supply chain capabilities, and consumer wants and needs.(Product and service
design)
It is a characteristic of a production system.(The system transforms the various inputs to useful outputs.)
Advantages of continuous production.(Standardization of product and process sequence)
These characteristics of an organization's goods or services cause it to be perceived as better than the
competition.(Order Winner)
Production and Operations Management is the basis of any business is to offer solution to the needs of
customers by providing services and goods, in this process, create value for customers and solve their
problems.(True)
Product and service design should reflect joint efforts of many areas of the firm to achieve a match
between financial resources, operations capabilities, supply chain capabilities, and consumer wants and
needs.(True)
The aspect of management function, which is primarily concerned with the acquisition, control and use
of materials needed, and flow of goods and services connected with the production process having
some predetermined objectives in view.(Materials Management)
A key variable that affects pricing decisions and profits(Cost)
It involves analyzing the environment in which the organization operates, then making a series of
strategic decisions about how the organization will compete.(strategy Formulation)
These are characteristics that customers perceive as minimum standards of acceptability to be

considered as a potential purchase.(Order Qualifier)
What are the Classification of Production Systems?(Job shop, batch, mass and continuous.)
Operations has no influence whatsoever on competitiveness through product and service design, cost,
location, quality, response time, flexibility, inventory and supply chain management, and service.(False)
The special attributes or abilities that gives an organization a competitive edge.

(DistinctiveCompetencies)
The effectiveness of productive effort, especially in industry, as measured in terms of the rate of output
per unit of input.(Productivity)
Refers to how effective an organization meets the wants and needs of customers in comparison to its
competitors that produce the same goods/services.(Competitiveness)
Which of these are strategic factors?(Price, quality, time, flexibility and service location)
Production Management is concerned with overseeing, designing and controlling the process of
production, redesigning business operations in the production of goods or services with the objective of
balancing the supply with demand.(False)
What is an objective of Production Management?(Produce goods and services of right quality and
quantity at the right time and right manufacturing.)
Competitiveness refers to how effective an organization meets the wants and needs of customers in
comparison to its competitors that produce the same goods/services.(True)
Which of these are benefits of higher productivity?(Higher profitability)
The first objective of operating systems.(Customer Service)

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A general direction in which something is developing or changing.

Which of these are characteristics of service design?. (Tangible and intangible)

One of the main objectives of Materials Management.(Minimize material cost.)

Denotes a plan for achieving organizational goals.(Strategy)

Advantages of continuous production.(Standardization of product and process sequence)

A key variable that affects pricing decisions and profits(Cost)

These are characteristics that customers perceive as minimum standards of acceptability to be

The special attributes or abilities that gives an organization a competitive edge.

Which of these are benefits of higher productivity?(Higher profitability)

The first objective of operating systems.(Customer Service)

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