MGT 502 Organizational Behaviour 100 Solved MCQs https://www.vuzs.info/mcqs/212-mgt502-organizational-behaviour/11...

MGT502 Organizational Behavior

100 Solved MCQs
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1) Over the past two decades, business schools have added required courses
on people skills to many of their curricula. Why have they done this?
A) Managers no longer need technical skills in subjects such as economics
and accounting to succeed.
B) There is an increased emphasis in controlling employee behavior in the
workplace.
C) Managers need to understand human behavior if they are to be
effective.
D) These skills enable managers to effectively lead human resources
departments.
E) A manager with good people skills can help create a pleasant workplace.

2) Which of the following is most likely to be a belief held by a successful

manager?
A) Technical knowledge is all that is needed for success.
B) It is not essential to have sound interpersonal skills.
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C) Technical skills are necessary, but insufficient alone for success.
D) Effectiveness is not impacted by human behavior.
E) Technical skills do not influence efficiency.
3) What term is used for the extent to which an individual displays different
behaviors in different situations?
A) continuity
B) integrity
C) stability
D) flexibility
E) distinctiveness

4) What does consensus refer to in attribution theory?

A) There is general agreement about a perception.
B) Different people respond the same way in the same situation.
C) There is general agreement about how people desire to respond to the same
situation.
D) Different people perceive a situation similarly.
E) All people behave precisely the same way in certain situations
.
5) If everyone who is faced with a similar situation responds in the same way,
attribution theory states that the behavior shows .
A) consensus
B) similarity
C) reliability
D) consistency
E) stability
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6) Which of the following is not one of the four primary management

functions?
A) controlling
B) planning
C) staffing
D) organizing
E) leading

7) Which of a manager’s primary roles requires the manager to define an

organization’s goals, establish an overall strategy for achieving these goals
and develop a comprehensive hierarchy of plans to integrate and coordinate
activities?
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A) controlling
B) planning
C) staffing
D) coordinating
E) leading

8) Determining how tasks are to be grouped is part of which management

function?
A) planning
B) leading
C) controlling
D) organizing
E) contemplating

9) Mintzberg concluded that managers perform 10 different, highly

interrelated roles. Which of the following is one of the broad categories into
which these roles could be grouped?
A) intrapersonal
B) institutional
C) decisional
D) affective
E) reflective

10) As a manager, one of Joe’s duties is to present awards to outstanding

employees within his department. Which Mintzberg managerial role is Joe
acting in when he does this?
A) leadership role
B) liaison role
C) monitor role
D) figurehead role
E) spokesperson role
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11) According to Mintzberg, one of management’s interpersonal roles is .

A) spokesperson
B) leader
C) negotiator
D) monitor
E) devil’s advocate

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12) According to Mintzberg, when a manager searches the organization and

its environment for opportunities and initiates projects to bring about change,
the manager is acting in which role?
A) negotiator
B) entrepreneur
C) monitor
D) resource allocator
E) reflective analyst

13) Robert Katz identified three essential skills that managers need to have in
order to reach their
goals. What are these skills?
A) technical, decisional and interpersonal
B) technical, human, and conceptual
C) interpersonal, informational and decisional
D) conceptual, communication and networking
E) human, informational and communication

14) A manager is valued by her colleagues for her ability to perform effective
break-even analysis on upcoming ventures. In this case, her colleagues value
her for competencies that fall within which of Katz’s essential management
skills categories?
A) technical
B) communication
C) human
D) conceptual
E) education

15) According to Katz, technical skills encompass the ability to .

A) analyze and diagnose complex situations
B) exchange information and control complex situations
C) apply specialized knowledge or expertise
D) initiate and oversee complex projects
E) communicate effectively with others
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16) Which one of the following would not be considered a human skill in
Katz’s structure?
A) decision making.
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B) communicating
C) resolving conflicts
D) working as part of a team
E) listening to others

17) According to Katz, when managers have the mental ability to analyze and
diagnose complex situations, they possess skills.
A) technical
B) leadership
C) problem-solving
D) conceptual
E) reactive

18) According to Fred Luthans and his associates, which of the following is
considered a part of traditional management?
A) disciplining
B) decision making
C) exchanging routine information
D) acquiring resources
E) investing
Ref: http://www.docstoc.com/docs/2282509/CHAPTER-1-WHAT-IS-
ORGANIZATIONAL-BEHAVIOR (http://www.docstoc.com/docs/2282509
/CHAPTER-1-WHAT-IS-ORGANIZATIONAL-BEHAVIOR)
19) Which of Luthans’ managerial activities involves socializing, politicking,
and interacting with outsiders?
A) traditional management
B) communicating
C) human resource management
D) networking
E) investing
Ref: http://www.docstoc.com/docs/2282509/CHAPTER-1-WHAT-IS-
ORGANIZATIONAL-BEHAVIOR (http://www.docstoc.com/docs/2282509
/CHAPTER-1-WHAT-IS-ORGANIZATIONAL-BEHAVIOR)

20) How does Luthans define a manager’s success?

A) by the quantity and quality of their performance
B) by the satisfaction and commitment of their employees
C) by the rate and quantity of pay raises
D) by the speed of their promotion
E) by their scores on a 360-degree feedback analysis
Ref: http://www.docstoc.com/docs/2282509/CHAPTER-1-WHAT-IS-

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ORGANIZATIONAL-BEHAVIOR (http://www.docstoc.com/docs/2282509
/CHAPTER-1-WHAT-IS-ORGANIZATIONAL-BEHAVIOR)
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21) According to Luthans’ research, successful managers spent more of their

time on than on any other activity.
A) traditional management
B) human resource management
C) networking
D) communicating
E) hiring and firing
http://www.docstoc.com/docs/2282509/CHAPTER-1-WHAT-IS-
ORGANIZATIONAL-BEHAVIOR (http://www.docstoc.com/docs/2282509
/CHAPTER-1-WHAT-IS-ORGANIZATIONAL-BEHAVIOR)

24) While the Functions, Roles, Skills, and Activities approaches to

management all differ, they all recognize that effective and successful
managers must develop which of the following?
A) people skills
B) technical skills
C) efficiency
D) entrepreneurialism
E) ability to network

25) An OB study would be least likely to be used to focus on which of the

following problems?
A) an increase in absenteeism at a certain company
B) a fall in productivity in one shift of a manufacturing plant
C) a decrease in sales due to growing foreign competition
D) an increase in theft by employees at a retail store
E) excessive turnover in volunteer workers at a non-profit organization

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26) If a person responds the same way over time, attribution theory states that
the behavior shows.
A) distinctiveness
B) consensus
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C) consistency
D) continuity
E) stability
27) Janice is late for work each day by about ten minutes. How would
attribution theory describe
this behavior?
A) It shows consensus.
B) It shows similarity.
C) It shows reliability.
D) It shows consistency.
E) It shows distinctiveness.
28) The more consistent a behavior, the more the observer is inclined to .
A) attribute it to interpretation
B) attribute it to internal causes
C) attribute it to consensus
D) attribute it to external causes
E) attribute it to distinctiveness

29) In order to predict human behavior, it is best to supplement your intuitive

opinions with information derived in what fashion?
A) common sense
B) direct observation
C) systematic inquiry
D) speculation
E) organizational theory

30) Which of the following is a reason that the study of organizational

behavior is useful?
A) Human behavior does not vary a great deal between individuals and
situations.
B) Human behavior is not random.
C) Human behavior is not consistent.
D) Human behavior is rarely predictable.
E) Human behavior is often not sensible.
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31) What approach involves managers centering their decisions on the best
available scientific data?
A) intuition

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B) organizational behavioral studies
C) substantive evidence approach
D) preconceived notions
E) evidence based management

32) What do the fundamental consistencies underlying the behavior of all

individuals enable researchers to do?
A) observe human behavior
B) systematize human behavior
C) research human behavior
D) predict human behavior
E) detect human behavior
33) Analyzing relationships, determining causes and effects, and basing
conclusions on scientific evidence all constitute aspects of study.
A) organizational
B) intuitive
C) theoretical
D) systematic
E) case-based
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36) Psychology’s major contributions to the field of organizational behavior

have been primarily at what level of analysis?
A) the level of the group
B) the level of the individual
C) the level of the organization
D) the level of the culture
E) the level of interacting groups

37) Which behavioral science discipline is most focused on understanding

individual behavior?
A) sociology
B) social psychology
C) psychology
D) anthropology
E) organizational behavior

38) The science that seeks to measure, explain, and sometimes change the
behavior of humans and other animals is known as .

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A) psychiatry
B) psychology
C) sociology
D) political science
E) organizational behavior

39) blends concepts from psychology and sociology.

A) Corporate strategy
B) Anthropology
C) Political science.
D) Social psychology
E) Archaeology

40) The science that focuses on the influence people have on one another is .
A) psychology
B) anthropology
C) political science
D) social psychology
E) archaeology
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41) Which of the following fields has most helped us understand differences
in fundamental values, attitudes, and behavior among people in different
countries?
A) anthropology
B) psychology
C) political science
D) operations research
E) psycholinguistics

42) The subject of organizational culture has been most influenced by which
behavioral science discipline?
A) anthropology
B) psychology
C) social psychology
D) political science
E) corporate strategy

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43) In order to predict human behavior with any degree of accuracy, what sort
of variables must be taken into account?
A) global
B) general
C) dependent
D) non-reactive
E) contingency

44) Which of the following OB topics is not central to managing employees’

fears about terrorism?
A) emotion
B) motivation
C) communication
D) leadership
E) work design
45) What is the probable consequence of the fact that women significantly
outnumber men on U.S. college campuses?
A) Eventual parity in the number of men and women in the workforce.
B) An increase in the number of technical positions filled by women.
C) An increase in competition between men for professional and managerial
jobs
D) A steady increase in the number of technical, professional, and
managerial positions
E) A decrease in the competition for jobs in positions that have traditionally
been filled by women.
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46) According to management guru Tom Peters, almost all quality

improvement comes from of design, manufacturing, layout, processes, and
procedures.
A) modification
B) stratification
C) integration
D) separation
E) simplification

47) Today’s managers understand that the success of any effort at improving
quality and productivity must include.
A) process reengineering
B) quality management programs

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C) customer service improvements
D) employees
E) manufacturing simplification
Ref: http://www.authorpick.net/organizational-behavior-meaning-and-scope/
(http://www.authorpick.net/organizational-behavior-meaning-and-scope/)
48) Service industry jobs include all of the following except .
A) fast good counter worker
B) sales clerk
C) waiter
D) nurse
E) production line worker

49) Which of the following has not contributed to blurring the lines between
employees’ work life and personal life?
A) the creation of global organizations
B) communications technology allowing employees to work any time and
from any place
C) organizations asking employees to put in longer hours
D) creation of flexible teams
E) the increase in dual career households

50) What growth area in OB research concerns how organizations develop

human strengths, foster vitality and resilience, and unlock potential?
A) positive organizational scholarship
B) ethical behavioral research
C) balancing work-life conflict
D) networked organizational research
E) temporariness studies
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51) Which of the following has only recently been considered a primary
dependent variable in organizational behavior?
A) productivity
B) absenteeism
C) turnover
D) job satisfaction
E) organizational citizenship behavior
52) What term is used to describe voluntary and involuntary permanent
withdrawal from an organization?

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A) absenteeism
B) turnover
C) downsizing
D) truancy
E) social atrophy
Ref: http://quizlet.com/389442/man3025-exam1-flash-cards/
(http://quizlet.com/389442/man3025-exam1-flash-cards/)

53) ______ is discretionary behavior that is not part of an employee’s formal

job requirement, but that promotes the effective functioning of the
organization.
A) Productivity
B) Motivation
C) Organizational citizenship
D) Organizational behavior
E) Corporate strategy
54) Individual-level independent variables include all of the following except
.
A) leadership
B) learning
C) perception
D) motivation
E) decision-making

55) When Ms. McKay develops a strategy for achieving her department’s
goals, she is performing the function of management.
A) planning
B) organizing
C) leading
D) controlling
E) reacting
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56) When Ms. McKay determines which employees will do what tasks, she is
performing the function of management.
A) planning
B) organizing
C) leading

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D) controlling
E) reacting

57) When Ms. McKay motivates her employees and attempts to resolve
conflicts among department members, she is performing the function of
management.
A) planning
B) organizing
C) leading
D) controlling
E) reacting
58) When Ms. McKay compares projected sales to actual sales in her
department, she is performing the function of management.
A) planning
B) organizing
C) leading
D) controlling
E) reacting
59) Josef Nobles has been a manager at Mountain Chemicals for five years.
Hired for his expertise in project accounting, he rose quickly through the
ranks and is now the head of the accounting and finance department. Josef is
viewed as the rising star in the organization by his superiors. According to
Katz, the skills that Mr. Nobles was hired for were what type of skill?
A) human
B) conceptual
C) technical
D) controlling
E) directing

60) You are bringing together faculty from different behavioral disciplines to
author a new textbook in organizational behavior. Represented are professors
from psychology, sociology, social psychology, anthropology, political
science, and industrial engineering. The faculty member from should furnish
information about personality, learning, and motivation.
A) sociology
B) psychology
C) anthropology
D) political science
E) industrial engineering
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61) Which of the following statements is true about the term “ability”, as it is
used in the field of organizational behavior?
A) It refers to an individual’s willingness to perform various tasks.
B) It is a current assessment of what an individual can do.
C) It refers exclusively to intellectual skills.
D) It refers exclusively to physical skills.
E) It is a prediction of future aptitude based on current attitudes.

62) Which of the following is not a dimension of intellectual ability?

A) number aptitude
B) perceptual speed
C) spatial visualization
D) dynamic flexibility
E) social aptitude
63) What is a factor of intelligence that suggests that it makes sense to talk
about overall intelligence?
A) general mental ability
B) intelligent quotient
C) ability
D) cultural intelligence
E) perceptual speed
Ref: http://docs.google.com/viewer?a=v&
q=cache:MGz4Hx1RT0J:medind.nic.in/jak/t08/s1/jakt08s1p25.pdf
(http://docs.google.com/viewer?a=v&q=cache:MGz4Hx1RT0J:medind.nic.in
/jak/t08/s1/jakt08s1p25.pdf)
64) Which of the following is not one of the nine basic abilities involved in
the performance of physical tasks?
A) stamina
B) dynamic flexibility
C) speed
D) body coordination
E) trunk strength
Ref:
Nine basic physical abilities are
dynamic strength, trunk strength, static strength, explosive strength, extent
flexibility, dynamic flexibility, body coordination, balance, and stamina.

65) Which of the following is not a biographical characteristic?

A) political affiliation
B) age
C) sex
D) tenure
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E) race
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66) What will be the largest demographic change in the U.S. workforce in the
next decade?
A) increasing ethnic diversity
B) a fall in married workers
C) increasing age of workers
D) decreasing tenure of workers
E) more women in the workforce than men

67) Research shows that which of the following is likely to decrease as a

worker grows older?
A) productivity
B) likelihood of quitting
C) absenteeism
D) vacation days taken
E) work ethic

68) Which of the following statements concerning tenure is not true?

A) Recent evidence demonstrates a positive relationship between seniority
and job productivity.
B) Tenure does not appear to be a good predictor of employee productivity.
C) Tenure is a potent variable in explaining turnover.
D) Tenure and satisfaction are positively related.
E) Tenure and organizational investment are negatively related

69) Studies indicate that which of the following tends to decrease with
increased tenure?
A) job satisfaction
B) productivity
C) absenteeism
D) raises and promotion
E) efficiency

70) Experiments performed by Ivan Pavlov led to what theory?

A) classical conditioning
B) operant conditioning
C) social learning
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D) method reproduction
E) behavior shaping
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71) What role did the meat play in Pavlov’s experiment with dogs?
A) an unconditioned response
B) a conditioned stimulus
C) a conditioned response
D) a reconditioned stimulus
E) an unconditioned stimulus
72) Classical conditioning would view which of the following as most likely
to be a conditioned response?
A) wincing when you stub your toe
B) driving on the right side of the road
C) flinching when startled by a loud noise
D) looking for shelter when the sky turns gray
E) mouth watering when you eat delicious food

73) In Pavlov’s experiment, the bell was a/an .

A) unconditioned stimulus
B) unconditioned response
C) conditioned stimulus
D) conditioned response
E) none of the above
74) Which of the following is not true of classical conditioning?
A) Classical conditioning is passive.
B) Classical conditioning can explain simple reflexive behaviors.
C) Learning a conditioned response involves building an association between
a conditioned stimulus and an unconditioned stimulus.
D) A neutral stimulus takes on the properties of a conditioned stimulus.
E) Classical conditioning is different in many respects from operant
conditioning.

75) When Joe gets stressed he often drinks chamomile tea. This calms him
since he associates chamomile tea drinking with happy visits with his
grandmother in his childhood. The calm feeling brought on by the tea is an
example of which of the following?
A) classical conditioning
B) operant conditioning

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C) sensory learning
D) social learning
E) shaping
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76) Why does classical conditioning theory fail to adequately describe

behavior in the workplace?
A) Most behavior of individuals in the workplace is reflexive rather than
voluntary.
B) Most behavior of individuals in the workplace is emitted rather than
elicited.
C) Most behavior of individuals in the workplace is complex.
D) It is very difficult to determine exactly which conditioned stimulus elicits
which response in the workplace.
E) Classical conditioning works well describing animal behavior but not
human behavior.
77) Operant conditioning argues that .
A) behavior is reflexive
B) behavior is unlearned
C) behavior is a function of its consequences
D) the tendency to repeat a behavior is very strong
E) the tendency to repeat a behavior is instinctual
78) Which of the following researchers thought that reinforcement was the
central factor involved in behavioral change?
A) Pavlov
B) Fayol
C) Skinner
D) Deming
E) Surber

79) According to operant conditioning, when a behavior is not reinforced,

what happens to the probability of that behavior occurring again?
A) It increases.
B) It declines.
C) It remains unchanged.
D) It becomes zero.
E) It may increase or decrease based on other factors.

80) What do we call the view that we can learn both through observation and
direct experience?

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A) situational learning theory
B) classical learning
C) social learning theory
D) hands-on learning experience
E) the Pavlov principle
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81) Four processes have been found to determine the influence that a model
will have on an individual. Which of the following is not one of those
processes?
A) attentional processes
B) retention processes
C) motor reproduction processes
D) reinforcement processes
E) consequential processes

82) Which of the following processes deals with how well an individual
remembers a model’s action after it is no longer readily available?
A) attitudinal
B) retention
C) motor reproduction
D) reinforcement
E) attention

83) What do we call the practice of reinforcing closer and closer

approximations of a desired behavior?
A) modeling
B) shaping
C) classical conditioning
D) social learning
E) aping
84) Using shaping, which of the following is not a method that can be used to
change behavior?
A) negative reinforcement
B) punishment
C) counseling
D) positive reinforcement
E) extinction
85) Suspending an employee for dishonest behavior is an example of which

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method of shaping behavior?
A) extinction
B) negative reinforcement
C) punishment
D) poor planning
E) reaction
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86) The corporate audit staff makes a series of randomly timed, unannounced
visits to a company office. On each visit they check the records to see that
they are up to date and correct. These visits are an example of which of the
following?
A) positive reinforcement
B) variable-interval reinforcement schedule
C) continuous reinforcement schedule
D) fixed reinforcement schedule
E) static response method
87) In which reinforcement schedule is a reward provided after a given
number of responses?
A) variable-ratio
B) fixed-ratio
C) variable-interval
D) fixed-interval
E) viable
88) According to research, which of the following is a schedule of
reinforcement that promotes the greatest resistance to extinction?
A) continuous
B) fixed interval
C) variable interval
D) fixed ratio
E) negative
90) The application of reinforcement concepts to individuals in the work
setting is referred to as
A) classical conditioning
B) self-management
C) reengineering
D) OB Mod
E) social modeling

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91) Who said “Give me a child at birth and I can make him into anything you
want”?
A) B.F. Skinner
B) Ivan Pavlov
C) Sigmund Freud
D) James Emery
E) Ben Franklin
92) Sam is late coming back to work and you dock his pay. This is an example
of .
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
E) classical conditioning
93) John’s attendance has historically been unreliable and you have decided to
use reinforcement and compliment him when his attendance record shows
improvement. The most effective schedule of reinforcement will probably be .
A) variable-interval intermittent
B) fixed-interval intermittent
C) continuous
D) punishment-based
E) shaped
94) What is the process by which individuals organize and interpret their
sensory impressions in order to give meaning to their environment?
A) interpretation
B) environmental analysis
C) social verification
D) outlook
E) perception
95) What are the three classes of factors that influence perception?
A) factors in the setting, factors in the environment, and factors in the motives
B) factors in the perceiver, factors in the target, and factors in the
situation
C) factors in the character, factors in knowledge, and factors in experience
D) factors in the personality, factors in the character, and factors in the values
E) factors in the senses, factors in the surroundings, and factors in the lighting
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96) Two people see the same thing at the same time yet interpret it differently.
Where do the factors that operate to shape their dissimilar perceptions reside?
A) the perceivers
B) the target
C) the timing
D) the context
E) the situation

97) Which of the following is not true about our perceptions of a target?
A) Objects that are close together will be perceived together rather than
separately.
B) Persons that are similar to each other tend to be grouped together.
C) Targets are usually looked at in isolation.
D) Motion, sounds, size, and other attributes of a target shape the way we see
it.
E) Objects that are distant from one another will be perceived separately
rather than as a group.
98) What is the most relevant application of perception concepts to OB?
A) the perceptions people form about each other
B) the perceptions people form about their employer
C) the perceptions people form about their culture
D) the perceptions people form about society
E) the perceptions people form about external reality

99) What is the name of the theory that deals with how we explain behavior
differently depending on the meaning we assign to the actor?
A) behavioral theory
B) judgment theory
C) selective perception theory
D) attribution theory
E) equality theory
100) In attribution theory, what is distinctiveness?
A) whether an individual displays consistent behaviors in different situations
B) whether an individual displays different behaviors in different
situations
C) whether an individual displays consistent behaviors in similar situations
D) whether an individual displays different behaviors in similar situations
E) whether an individual displays different behavior from other people
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