WhatsUp Gold Configuration Setup Check List

1. Key Contacts ................................................................................................................................. 1

2. System Installation ........................................................................................................................ 2
3. Device Inventory............................................................................................................................ 3
4. Device Discovery and Mapping..................................................................................................... 4
5. Monitor........................................................................................................................................... 5
6. Action Alerts .................................................................................................................................. 8
7. Report ............................................................................................................................................ 9
8. Data Retention and Backup .......................................................................................................... 9
9. Configuration Management ........................................................................................................... 9
10. Knowledge Transfer ................................................................................................................ 10
11. Documentation ........................................................................................................................ 10
12. Schedule ................................................................................................................................. 11
13. Service of Deliverables ........................................................................................................... 13
Appendix A ........................................................................................................................................... 14

1. Key Contacts

Client Contact
Customer/Organization
Customer Representative
Mailing Address
Email Address
Contact No

Resseler Contact
Name _________________
Email Address
Contact No.

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2. System Installation
Please ensure that the WhatsUp Gold server meets the requirement given below
prior to installation:

Description Your Input

1 Windows OS Version
2 RAM (minimum 2GB Ram)
(Please double for flow monitor)
3 Hard Disk Free Space (minimum 8GB)
4 Fixed IP Address
5 MSSQL version? (Strongly recommended for WhatsUp with
Flow Monitor)

Installation Settings.
Description Your Input
1 Choice of bundled SQLExpress 2005 (default) or MSSQL?
Note: MSSQL needs to be installed by client prior to WUG
installation
2 SQL Program and Data Directory (default C: drive)
3 WhatsUp Gold Program Directory (default C: drive)
4 WhatsUp Gold Web Server Port? (default: http 80)

Options WhatsUp Gold Distributed

Description Your Input
1 WhatsUp Gold Central:
Inbound Port from Remote WUG to Central WUG?
(default:9394)
2 WhatsUp Gold Remote Site:
Inbound HTTP(S) from Central Site to Remote WUG Ready?
for configuration & report management?

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3. Device Inventory
Please provide a tabulated list of devices to be discovered and monitored by
WhatsUp Gold. This is to verify that the devices will be mapped out according to
requirement.

Description Your Input

1 Total number of Devices?
2 List of Devices [see below for sample]

Example of Device List

Device Group A
Device Name IP Address To Monitor Device Type
Router1 10.2.25.1 Ping Cisco
Interface Status
Interface Utilization
Firewall 10.2.25.2 Ping Fortigate
Switch 10.2.25.3 Interface Status 3COM Switch
Device Group B
Device Name IP Address To Monitor Device Type
MailServer 10.2.26.50 WUG Out-of-box Exchange Monitor Exchange
Email Monitor
SMTP, POP3
Web Server 10.2.26.51 Ping IIS Web Svr
WUG HTTP Content Monitor
Windows Service Monitor on
DefWatch(Symantec Services)
Storage 10.2.26.52 Ping NetApps
Syslog Monitor
UPS 10.2.26.53 Ping WUG Out-of-box APC Monitor APC
VMware v4.0 10.2.26.54 Ping VMWare v4
CPU/Hds/Memory Utilization

Device Credentials [Prerequisite for Discovery and Monitor]

Description Your Input
1 SNMP Credentials of key devices?
For in-depth discovery of map topology, devices information,
monitoring assignment.
2 VMware Host Credentials of VMware vCenter Server or Host?
For discovery of VM instance and device, and VMware Host
resources monitoring assignment.
3 Windows Credentials?
For Windows Services, Exchange, SQL Server Monitor and
customized WMI Monitor

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4. Device Discovery and Mapping
User can choose to map the devices with optional plug-in WhatsConnected, or
WhatsUp Gold base discovery process [IP Range Scan/SNMP Smart Scan/Host File
Scan/VMware Scan]. Reference: WhatsUp Gold User Guide Chapter 6.

Discovery Process
Description Your Input
1 Devices to be discovered by WhatsConnected?
2 Devices to be discovered by WhatsUp Gold out-of-box SNMP
Smart Scan or IR Range Scan?
3 Devices to be entered by Hosts File Import or Manual Creation?
4 Devices at VMware servers or VMware Hosts to be discovered
by VMware Scan?
5 Any existing map topology documentation and device grouping
for reference?

Discovery & Monitoring Prerequisite

Description Your Input
1 SNMP Credentials of key devices?
For in-depth discovery of map topology, devices information,
out-of-box Performance Monitor, and Interface Status monitor
assignment.
2 VMware Host Credentials of VMware vCenter Server or Host?
For discovery of VM instance and device, and VMware Host
resources monitoring assignment.
3 Windows Credentials?
For Windows Services, Exchange, SQL Server Monitor and
customized WMI Monitor

Firewall Rules for Discovery Process

Protocol Port Traffic Usage Readiness?
Direction
1 TCP 22 Outbound Device discovery over SSH protocol
2 UDP 53 Outbound Device name resolution (DNS
3 TCP 137 Outbound Device name resolution (NetBIOS)
4 UDP 161 Outbound Device discovery over SNMP
protocol
5 TCP 443 Outbound VMware device identification

Quick Reference:
1) WhatsUp Gold Quick Start Guide : http://www.whatsupgold.com/wug143gsg
2) Comprehensive Guide : http://www.whatsupgold.com/wug143webhelp
3) Enable Enabling SNMP on Windows Devices :
http://www.whatsupgold.com/guru-videos/Enabling_SNMP_WMV/Enabling_SNMP.html
4) Network Ports used by WhatsUp Gold
http://whatsup.custhelp.com/cgi-bin/whatsup.cfg/php/enduser/std_adp.php?p_faqid=60
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5. Monitor
Asia VAD will provide out-of-box pre-defined active monitor configuration for the
devices mapped out, this include:
Description Prerequisite
1 Ping Allow ICMP
2 Interface Status and Utilization Monitor SNMP v1,2 or 3, read access community
string, UDP161.
3 Predefined TCP/IP Monitor Corresponding TCP Port Access (e.g. 25 for
e.g. HTTP, POP3, SMTP, FTP SMTP, 21 for FTP)
4 Fan / Power Supply / Temperature SNMP v1,2 or 3, read access community
(WhatsUp Gold Premium) string, UDP161.
Support Cisco, Dell Power Connect, HP
Proliant, HP Procurve
5 Network Statistic Monitor SNMP v1,2 or 3, read access community
(WhatsUp Gold Premium) string, UDP161

6 Printer Monitor (WhatsUp Gold Premium) SNMP v1,2 or 3, read access community
string, UDP161
Printer that support standard printer MIB

7 APC UPS Monitor SNMP v1,2 or 3, read access community

(WhatsUp Gold Premium) string, UDP161
SNMP Manageable APC UPS
8 Exchange Monitor Windows Admin Credential and RPC
Connections
9 MSSQL Server Monitor Windows Admin Credential and RPC
Connections
10 HTTP Content Monitor HTTP TCP 80 Access
Identification of Keyword
11 Email Monitor SNMP v1,2 or 3, read access community
string, UDP161
Email account and credential

Below are the customized monitors of exception, ready to be configured.

Description Prerequisite
12 Windows Service Monitor i) Windows Admin Credential and RPC
Connections
ii) Windows Service Name
13 Unique Windows Process Memory Utilization i) Windows Admin Credential and RPC
Monitor Connections
ii) Executable Process Name
Please ensure the prerequisite configuration is done at the device prior to on-site
configuration, else client in charge who are able to make necessary configuration
update to facilitate the monitor.

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Monitoring Requirement:
Description Your input
1 List of devices vs monitoring required? <see example below>
2 Monitor Polling frequency? (Default 1 minute)
3 Any inter-device monitor Dependency?
e.g. Up Dependency of Web Server on Router.

Example of Monitoring Requirement

Device Type Active Monitor Performance Credential
Monitor

Cisco Router Ping Interface

Cisco Switch Interface Status Utilization
Interface Utilization
Proliant Ping Interface Status CPU
Servers Ping Latency
Fortigate Ping Ping Latency
Firewall
HP WUG Pre-defined Printer Monitor Interface
Manageable Utilization
Printer
Web Server Ping
HTTP Content Monitor
System Resources (CPU/ Hard Disk)
IMail Server IMail Service/ Process Monitor
Imail Email Queue Folder Monitor
Proprietary System Resources (CPU/Hard Disk/Memory)
Unix Server Monitor

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For non out-of-box monitoring requirement such as customized SNMP Monitor, SSH
Monitor, MSSQL Query Monitor, clients will need to provide the key monitoring
parameters for Asia VAD to configure it accordingly. This extra deliverables is
subject to existing man-days resources availability, or extra man-days purchased for
further configuration.

Description Prerequisite
1 Customized SNMP Monitor i) SNMP read access community string, UDP
161.

Example 1: ii) Customer or equipment vendor to provide

equipment proprietary MIB file, specific OID
Mirapoint Message Gateway Mail Queue and checking criteria.
OID: 1.3.6.1.4.1.3246.2.2.1.4.3.1
Criteria: Maximum value: 100
Example 2:
Fortigate Firewall CPU & Memory Utilization
OID: 1.3.6.1.4.1.12356.1.8
OID: 1.3.6.1.4.1.12356.1.9

2 Customized SNMP Trap Monitor i) Customer or equipment vendor to provide

Example 1: HP Proliant RAID Hard Disk Failure proprietary SNMP MIB files
ii) Allow incoming UDP Port 162
iii) Customer to configure target device snmp
trap destination to WhatsUp Sever.
iv) Customer to simulate or provide trap
sample for customized monitor creation.

3 Customized Syslog Monitor i) Allow incoming UDP Port 514

Example 1: Cisco Syslog Event Monitor on ii) Customer to configure target device
Power Supply, Fan Failure syslog’s destination to WhatsUp Sever
iii) Customer to simulate or provide syslog
sample for customized monitor creation.

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6. Action Alerts
Alerts Infrastructure
Description Your Input
1 SMTP Server IP or Hostname?
(e.g. 10.2.2.10, or exch.companya.com)
2 Any SMTP authentication or encryption? (default : none)
3 SMS Gateway Type, IP or Hostname
(e.g. Senquick AlertPlus, IP:10.2.2.11)
4 SMS Gateway integration method
(SMTP, Web Post, Cmd Line Utility)
5 Any other actions requirement?
E.g. Web Alarm? Log-to-Text, WinEvent, WinServiceRestart?
Reference: WhatsUp Gold v14 User Guide Chapter 17

Alert Recipients Details

Description Your Input
1 Number of Recipients
2 Recipients’ Details [see below for sample]
3 Any escalation policy?
Please define level 1 & level 2 recipients for alerts

Example:
Network Group
Name Email Addr Mobile Shift
James [email protected] 98765321 7x24
John [email protected] 98765322 night
Michael [email protected] 98765323 day

Wintel Group
Name Email Addr Mobile Shift
William [email protected] 98754324 7x24
Richard [email protected] 98765325 7x24
Charles [email protected] 98765326 7x24

Linux/Unix Group
Joseph [email protected] 98765327 7x24
Thomas [email protected] 98765328 7x24
Daniel [email protected] 98765329 7x24

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7. Report
Please input your schedule report requirement, refer to Chapter 23 Full Reports for
selection.
Description Your Input
1 Reports Recipients Email Address?
2 Types? [Disk Utilization, Active Monitor Up Time Statistic etc]
3 Schedule? [Daily, Weekly, Monthly, Quarterly?

8. Data Retention and Backup

Description Your Input

1 Data retention for Active Monitor data? (default 1 year)

2 Data retention for Passive Monitor data? (default 1 year)

3 Data retention for Performance Monitor data? [Default?]

[Default is: Daily Data 1 Year/ Hourly Data 30 Days/ Raw Data 1
Year]?

4 Requirement of WhatsUp Gold SQL Data Backup? [Yes/No]

Location of db backup? [ Any remote storage for export?]

9. Configuration Management
Network Device Configuration

Description Your Input

1 Devices to regularly backup its configuration?
2 Credentials? (telnet, ssh, snmp write community string)
3 Firewall Rules Ready?
TFTP Server [Inbound UDP 69).
Outbound TELNET (23) or SSH (22)?
4 Schedule of Backup? (Daily? Weekly?)
5 Changes Alert Recipients?

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10. Knowledge Transfer
Throughout the engagement, Resseler will explain the steps taken to configure the
devices discovery, mapping, 3 different monitor types [Active/Passive/Performance
monitor], and the pre-defined out-of-box monitor. Resseler will also share the
customized monitor created (good-will or cover with man-days acquired).
Complete Knowledge transfer is based on a nominated person being available to the
Resseler at all times during the deployment. Resseler will provide the Customer with
documentation stated in next section.

Description Your Input

1 Person nominated for knowledge transfer?

11. Documentation
Resseler will provide the documentation below in softcopy pdf format.
• WhatsUp Gold vUser Guide.

Upon completion of the WhatsUp Gold configuration, Resseler will deliver a

standard formatted document, which will have
• Software license, end-user and software download information
• Screen capture of main map, customized monitors
• Actions, alerts & escalation policies as configured
• Schedule report settings as configured.
• WhatsUp Gold Data backup procedure,
This documentation will be a brief supplement to Ipswitch user guide, and is not
intended to replace it.

Description Your Input

1 Any other content to include? [Default: No]

Non-standard Content: (Additional Charges will apply)

Clients need to advise on extra content required, which include but not limited to:

• Software license, end-user and software download information

• Screen capture of main map, customized monitors
• Actions, alerts & escalation policies as configured

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12. Schedule

Period of Performance
Customer requests the following project dates. Resseler will make every reasonable
attempt to meet the dates requested. Customer understands and agrees that
changes in critical factors (such as those listed below in Project Change Control)
may impact Resseler ability to meet certain dates.

Description Your Input

1 Project Start Date ___ <month>, 2021
2 Project End Date ___ <month>, 2021
3 Total man-days ____

Resseler will perform the work between 9am and 5:30pm (local time). After-hour
and weekend work (when required), must be explicitly identified below or as
otherwise agreed to in writing by the parties:
After-hours required?
Yes □ No

Weekend hours required?

Yes □ No

Location of onsite services? <Your Input>

Project Change Control

Resseler has made every attempt to accurately estimate time required to
successfully complete the project. Customer acknowledges and agrees that if
impediments, complications, or Customer requested changes in scope arise, these
factors are out of the control of Resseler and the length of the project and
associated price could be impacted.

Examples of valid impediments, complications, and changes in scope consist of (but

are not limited to):
• Customer initiated delay where Customer is not prepared to allow Resseler to
begin work upon Resseler personnel arrives onsite, thus resulting in
additional cost to Resseler for resources that have been sent to Customer
site but can not begin the Services.
• Customer provided information necessary for timely delivery by Resseler is
not accurate.
• Delays or problems associated with third party telecommunication equipment.
(This includes, but is not limited to, cabling, servers, routers, hubs, and
switches managed or installed by third parties.)
• Malfunctioning hardware.
• Inability to access equipment or personnel that are required to complete the
project.
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• Customer increases the scope of services requiring additional labour,
hardware, software, materials, travel, lodging, meals, or other direct costs.

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13. Service of Deliverables

Description
Resseler will provide the following deliverables as part of this project deliverables

Items Qty
1 Ipswitch WhatsUp Gold base license as stated in client 1
PO.
2 Ipswitch WhatsUp Gold plug-ins as stated in client PO. 1
4 Installation Services as per agreed scope. 1
5 Post-installation Document 1

Description

Customer has five (5) business days to inspect and acknowledge full delivery of the
Services to be provided by Resseler hereunder upon completion and delivery of the
Services . Customer will indicate such acknowledgement by signing Project
Completion Form, a sample of which is attached as Appendix A .

If Customer fails to provide such acknowledgement within the five (5) business days
of receiving final deliverables, Customer agrees that the Services shall be deemed
fully delivered to Customer, even if Customer has not signed the Completion Form.

If Customer believes that Resseler has not fully delivered the Services to be
provided hereunder and refuses to sign the Project Completion Form on that basis,
Customer shall identify in reasonable detail the specific Services or deliverables
which Customer believes were not delivered, via written notice within 5 business
day period.

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Appendix A

Resseler has completed all of the agreed upon tasks outlined in <Client PO>.

Accepted and Agreed By:

<Client Company>

Signature

Printed Name

Title

Date

Please email the signed form

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