Scribd Logo
Upload

Welcome to Scribd!

  • 59 views

    How To Submit Kidde Brand Smoke Detector Recall Claim

    Uploaded by

    WTSP 10
    This document provides instructions for identifying Kidde TruSense smoke and carbon monoxide alarms that are part of a recall and submitting a claim to receive a replacement alarm. It includes easy reference guides and step-by-step instructions with images to help determine if an alarm is affected by looking for features like the TruSense logo or text and identifying the specific model number. Affected alarms were purchased between 2019 and 2020 and the guide explains how to gather photos of the alarm and room and submit a claim online or by mail to receive a replacement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    How To Submit Kidde Brand Smoke Detector Recall Claim

    Uploaded by

    WTSP 10
    59 views12 pages
    This document provides instructions for identifying Kidde TruSense smoke and carbon monoxide alarms that are part of a recall and submitting a claim to receive a replacement alarm. It includes easy reference guides and step-by-step instructions with images to help determine if an alarm is affected by looking for features like the TruSense logo or text and identifying the specific model number. Affected alarms were purchased between 2019 and 2020 and the guide explains how to gather photos of the alarm and room and submit a claim online or by mail to receive a replacement.

    Original Description:

    The detectors are being recalled due to equipment failures, according to Florida leaders.

    Original Title

    How to submit Kidde brand smoke detector recall claim

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document provides instructions for identifying Kidde TruSense smoke and carbon monoxide alarms that are part of a recall and submitting a claim to receive a replacement alarm. It includes easy reference guides and step-by-step instructions with images to help determine if an alarm is affected by looking for features like the TruSense logo or text and identifying the specific model number. Affected alarms were purchased between 2019 and 2020 and the guide explains how to gather photos of the alarm and room and submit a claim online or by mail to receive a replacement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    59 views12 pages

    How To Submit Kidde Brand Smoke Detector Recall Claim

    Uploaded by

    WTSP 10
    This document provides instructions for identifying Kidde TruSense smoke and carbon monoxide alarms that are part of a recall and submitting a claim to receive a replacement alarm. It includes easy reference guides and step-by-step instructions with images to help determine if an alarm is affected by looking for features like the TruSense logo or text and identifying the specific model number. Affected alarms were purchased between 2019 and 2020 and the guide explains how to gather photos of the alarm and room and submit a claim online or by mail to receive a replacement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 12

    TruSense

    Smoke & Combination Smoke/Carbon Monoxide


    Alarms

    How To Submit Your Recall Claim


    Contents
    EASY REFERENCE GUIDE ............................................................................................................................... 3

     Identifying Affected Alarms ................................................................................................................. 5


    Step 1A: Look for the TRUSENSE logo ....................................................................................................... 5
    Step 1B: Look for “AMBER = FAULT”......................................................................................................... 7
    Step 1C: Identify the Model (2070 Models only) ...................................................................................... 8

     Gathering Alarm Photos...................................................................................................................... 9


    Step 2A: Photo #1 – Alarm ...................................................................................................................... 10
    Step 2B: Photo #2 – The Room ............................................................................................................... 10

     Submitting Your Request .................................................................................................................. 11


    Step 3A: Starting Your Claim ................................................................................................................... 11
    Step 3B: Select Products ......................................................................................................................... 11
    Step 3C: Enter Shipping Address ............................................................................................................. 11
    Step 3D: Upload Photos .......................................................................................................................... 12
    Step 3E: Create a Claim Confirmation Sheet .......................................................................................... 12

     Replace Alarm ................................................................................................................................... 12

    2
    EASY REFERENCE GUIDE
    TRUSENSE “AMBER = Green Indicator Main Power
    Model Alarm Type Image Imprint FAULT” Light* Source
    2040-DSR Smoke Blink at 60 Battery
      second
    intervals

    2050-DS10 Smoke Blink at 60 Battery


      second
    intervals

    2060-ASR Smoke Continuous Hardwired


     

    2070-VASCR Smoke and Continuous Hardwired


    Carbon
     
    Monoxide

    2070-VASR Smoke Continuous Hardwired


     

    2070-VDSCR Smoke and Blink at 60 Battery


    Carbon
      second
    Monoxide intervals

    2070-VDSR Smoke Blink at 60 Battery


      second
    intervals

    * Indicator light will show green in standby / normal mode

    For detailed instructions, please refer to the “Step-by-Step Guide” on page 5.

    3
    Recall Request Guide
    TruSense Smoke & Combination Smoke/Carbon Monoxide Alarms
    At Kidde, the safety of our customers is our top priority. We have identified a potential
    product safety issue related to TruSense Smoke and Combination Smoke/Carbon
    Monoxide alarms. As a result, and in conjunction with the United States Consumer
    Product Safety Commission (“CPSC”), we are voluntarily recalling these alarms.
    Understanding that many smoke alarms may look similar, we developed this guide to
    assist in determining if your alarm is included in the recall. Below please find quick
    charts and simple step-by-step instructions to identify your alarms and the information
    you will need to process your replacement request.

    AFFECTED ALARMS
    Kidde TruSense Smoke and Combination Smoke/Carbon Monoxide alarms that were
    purchased between 2019 and 2020 are included in this recall. This includes seven
    models:
    Model Alarm Type Main Power Source
    2040-DSR Smoke Battery
    2050-DS10 Smoke Battery
    2060-ASR Smoke Hardwired
    2070-VASR Smoke Hardwired
    2070-VASCR Smoke and Carbon Monoxide Hardwired
    2070-VDSCR Smoke and Carbon Monoxide Battery
    2070-VDSR Smoke Battery

    The affected units were manufactured between May 15, 2019 and September 25, 2020
    and sold primarily through The Home Depot, Walmart, Amazon and Menards.

    4
    STEP-BY-STEP GUIDE

     Identifying Affected Alarms


    By following this simple guide, you will be able to easily determine if your alarm is impacted. Many of
    the models include unique features including:
     TRUSENSE logo etched into the cover
     “AMBER = FAULT” text next to the indicator light

    Step 1A: Look for the TRUSENSE logo


    The first step in identifying affected models is to
    determine if the alarm features a TRUSENSE logo.
    Models 2040-DSR, 2050-DS10, and 2060-ASR
    feature this imprint.
     Look at the alarm’s front cover (this faces the
    room, visible from the floor or room) to spot a
    grey or black “TRUSENSE” logo etched onto the
    cover - see image 1 for an example closeup
    view.
     The TRUSENSE logo will be easily visible when
    standing directly underneath or next to the
    alarm at its installed location on the ceiling or
    the wall. Image 1
     For a complete visual guide refer to Figure 1a
    on page 6.

    2040-DSR 2050-DS10

    2060-ASR

    5
    Figure 1a
    Model Alarm Key Feature
    2040-DSR

    2050-DS10

    2060-ASR

    Outcome:
     TRUSENSE logo IS identified = the alarm is part of the recall.
    o Note on purchase dates: This is applicable only to alarms purchased from May 2019
    through September 2020. If you are unaware of the purchase date, the location of the
    TRUSENSE logo (as described in Figure 1A) can be used to determine if the alarm is part of
    the recall.
    o Please write down the model number for each alarm and keep it handy.
    o Jump to Step 2.
     TRUSENSE logo is NOT identified, please proceed to Step 1B.

    6
    Step 1B: Look for “AMBER = FAULT”
    If the TRUSENSE logo is not present, please look for the TruSense alarm line unique
    feature of “AMBER = FAULT” printed next to the indicator light on the front cover.
    Models 2070-VDSR, 2070-VASR, 2070-VDSCR, and 2070-VASCR feature this imprint and
    have a pop-up 9V battery access door that is visible from the front cover.
     Look at the alarm’s front cover (this faces the room,
    visible from the floor or room) to spot the words
    “AMBER = FAULT” next to the indicator light - see
    image 2 for an example closeup view.
     This should be easy to see by standing directly
    underneath or next to the alarm at its installed
    location on the ceiling or the wall.
     For a complete visual guide please refer to Figure 1B. Image 2

    Model Alarm Key Feature


    2070-VASR
    2070-VDSR

    2070-VDSCR
    2070-VASCR

    7
    Outcome:
     If the “AMBER = FAULT” text is visible next to the indicator light, this model is
    included in the recall. Please proceed to Step 1C to determine the model number.
     If the “AMBER = FAULT” text is NOT visible, your alarm in not affected.
     If you are unsure or have questions, please contact the Kidde Support Center: toll-
    free at 1-844-796-9972 from 8:00 a.m. to 8:00 p.m. ET Monday through Friday and
    9:00 a.m. to 3:00 p.m. ET on Saturday.

    Step 1C: Identify the Model (2070 Models only)


    If the “AMBER = FAULT” text is present and the TRUSENSE logo is NOT, this is most
    likely a 2070 model alarm. Please follow the instructions below to help identify the
    specific 2070 model.
     Identify the alarm type. This can be located on the alarm’s front cover and should
    be “Smoke Alarm” or “Smoke and Carbon Monoxide Alarm” – see image 3 for an
    example closeup view.
     After determining type, look at the green LED Light (indicator light) to determine if
    it has a steady glow or blinks.
    o With hardwired alarms (2070-VASR and 2070-VASCR), the indicator/green
    LED light has a steady glow
    o With battery powered alarms (2070-VDSR and 2070-VDSCR), the
    indicator/green LED light will blink
     For a complete visual guide please refer to Figure 1C.

    Image 3

    8
    Figure 1C
    Model Marking Front Cover Label Green LED Light*
    2070- SMOKE ALARM Solid, steady glow (no
    VASR blinks or flashes)

    2070- SMOKE ALARM Blinks or flashes once


    VDSR every 60 seconds

    2070- SMOKE AND Solid, steady glow (no


    VASCR CARBON blinks or flashes)
    MONOXIDE
    ALARM
    2070- SMOKE AND LED light blinks once
    VDSCR CARBON every 60 seconds
    MONOXIDE
    ALARM
    * Indicator light will show green in standby / normal mode

    Outcome:
     Please write down the model number for each alarm and keep it handy. Please
    proceed to Step 2.

     Gathering Alarm Photos


    During the replacement request process, photos of each installed alarm will be
    necessary. We will ask for two (2) photos for each alarm in its installed location. Please
    do not remove the alarm until you receive a replacement!

    9
    Step 2A: Photo #1 – Alarm
    Standing next to or underneath the alarm,
    take a photo so that the text on the alarm
    cover is right side up (not upside down). Make
    sure the alarm fills the photo and the text on
    the alarm can be read (not blurry). If the
    alarm is located on the ceiling, we
    recommend standing directly underneath the
    alarm and angling the camera up.
    1. With the phone/camera, zoom in on the
    alarm to ensure the unique features
    listed in product identification section
    (illustrated in Figure 1 and Figure 2) are
    visible.
    2. Take a clear, well-lit picture ensuring
    that the text can be read. Capture a Figure 2A
    square portion of the alarm as per the
    below example. (example shown in Figure 2A).

    Step 2B: Photo #2 – The Room


    Position yourself at an angle such that the
    alarm can be seen in the room showing
    surrounding area (to identify the location of
    the alarm – living area, bedroom, hallway,
    etc.).
    1. Take a clear, well-lit picture.
    2. Be certain that the entire alarm is
    shown in the photograph with several
    feet on either side. Please see
    example in Figure 2B.
    Figure 2B
    If you have more than 1 alarm, please
    capture photos #1 and #2 for every affected alarm (i.e. 2 alarms would be 4 total
    photos).

    10
    NOTE: If you purchased an affected alarm but have not installed it, please take a
    picture of the packaging and receipt.

     Submitting Your Request


    Now that you have properly identified and photographed the recalled alarms, you can
    submit your claim for a replacement.
    What you will need:
     Before beginning the process, please ensure you have the model numbers and
    photos for each of the affected alarms.
     A blank piece of white paper to create Claim Confirmation Sheet
     A pen or pencil

    Step 3A: Starting Your Claim


    Please visit Kidde’s Online Support Center at KiddeTSalarmrecall.rsvpcomm.com or
    www.kidde.com |Support | Product Alerts for detailed instructions on how to identify
    affected alarms, receive a replacement alarm free of charge, properly dispose of an
    affected alarm once the replacement is received, as well as other information.
    Alternatively, the Kidde Support Center may be reached toll-free at 1-844-796-9972
    from 8:00 a.m. to 8:00 p.m. ET Monday through Friday and 9:00 a.m. to 3:00 p.m. ET
    on Saturday.

    Step 3B: Select Products


    Through the menu, please indicate your model. Once complete, press “save and
    continue.”

    Step 3C: Enter Shipping Address


    On the next screen please enter the address you would like the replacement to be
    shipped. Note: We can only ship to physical street addresses.
    Hit “Continue”

    11
    Step 3D: Upload Photos
    For each alarm, upload 2 product photos by hitting “photo guide”
    Hit “Continue”

    Step 3E: Create a Claim Confirmation Sheet


    At the top of the form should now appear a “Claim Number” followed by a series of
    numbers and letters, i.e. Claim Number 16A.
    As part of the submission process, we ask you to create a Claim Confirmation Sheet to
    be uploaded as a final step. Please follow the below instructions:
    1. On a blank white sheet of paper, write your full name (first and last, i.e. John
    Smith) and Claim # (provided during the online product registration process)
    Example:
    Name: John Smith
    Claim #: 000016A
    2. Move all other objects out of the camera’s view so that the sheet of paper is the
    only item captured in the photo
    3. Take a clear, well-lit picture of the Claim Confirmation Sheet
    Please upload the Claim Confirmation Sheet by using the “photo upload” button.
    Please retain your Claim Number for your records. An email confirmation will be sent
    to the email you input.

    If you have any questions, or are unable to collect the required


    photography, please call the recall hotline at 1-844-796-9972.

     Replace Alarm
    Your alarm should arrive within 3 business days once the submission is completed in
    full. Please leave the affected alarm(s) in the installed location until the replacement
    alarm(s) arrives.

    12

    You might also like