FR.APL.02.

ASESMEN MANDIRI

Skema Sertifikasi Judul : OKUPASI TATA HIDANG (FOOD AND BEVERAGE (WAITER)
(KKNI/Okupasi/Klaster :
) Nomor

PANDUAN ASESMEN MANDIRI

Instruksi:

 Baca setiap pertanyaan di kolom sebelah kiri

 Beri tanda centang () pada kotak jika Anda yakin dapat melakukan tugas yang dijelaskan.
 Isi kolom di sebelah kanan dengan mendaftar bukti yang Anda miliki untuk menunjukkan bahwa Anda
melakukan tugas-tugas ini.

Unit D1.LAN.CL10.04
Kompetensi:
Communicate Effectively in English on a Telephone

Dapatkah Saya ................? K BK Bukti yang relevan

1. Take general enquiries by phone? ☐ ☐

2. Respond to customer requests or orders? ☐ ☐
3. Make calls to place orders? ☐ ☐
4. Handle customer complaints? ☐ ☐
5. Make complaints? ☐ ☐

Unit D1.HRS.CL1.05
Kompetensi:
Comply With Workplace Hygiene Procedures

Dapatkah Saya ................? K BK Bukti yang relevan

1. Follow hygiene procedures? ☐ ☐

2. Identify and prevent hygiene risks? ☐ ☐

3. Maintain safe personal food handling and personal ☐ ☐
presentation standards?

Unit D1.HRS.CL1.06
Kompetensi:
 Develop and Update Local Knowledge

Dapatkah Saya ................? K BK Bukti yang relevan

1. Develop local knowledge? ☐ ☐

2. Update local knowledge? ☐ ☐

3. Maintain contact with local communities? ☐ ☐

Unit D1.HRS.CL1.07
Kompetensi:
Implement occupational health and safety procedures

Dapatkah Saya ................? K BK Bukti yang relevan

1. Provide information on health and safety procedures? ☐ ☐

2. Implement and monitor procedures for controlling ☐ ☐
hazards and risks?

3. Implement and monitor health and safety training? ☐ ☐

4. Maintain health and safety records? ☐ ☐

Unit D1.HOT.CL1.08
Kompetensi:
Maintain hospitality industry knowledge

Dapatkah Saya ................? K BK Bukti yang relevan

1. Seek information on the hospitality industry? ☐ ☐

2. Source and apply information on legal and ethical ☐ ☐
issues for the hospitality industry?

3. Update hospitality industry knowledge? ☐ ☐

Unit D1.HOT.CL1.05
Kompetensi:
Perform Clerical Procedures

Dapatkah Saya ................? K BK Bukti yang relevan

1. Process office documents? ☐ ☐

2. Draft correspondence? ☐ ☐
3. Maintain document systems? ☐ ☐

Unit D1.HOT.CL1.12
Kompetensi:
Perform Basic First Aid Procedures

Dapatkah Saya ................? K BK Bukti yang relevan

1. Assess the situation? ☐ ☐

2. Apply basic first aid techniques? ☐ ☐

3. Communicate details of the incident? ☐ ☐

Unit D1.HRS.CL1.13
Kompetensi:
Promote Hospitality Products And Services

Dapatkah Saya ................? K BK Bukti yang relevan

1. Develop product and service knowledge? ☐ ☐

2. Develop market knowledge? ☐ ☐

3. Promote products and services? ☐ ☐

4. Apply selling skills? ☐ ☐

Unit D1.LAN.CL10.08
Kompetensi:
Read And Interpret Basic Instructions

Dapatkah Saya ................? K BK Bukti yang relevan

1. Prepare for work? ☐ ☐

2. Read and interpret information about routine tasks, ☐ ☐
processes or events?
3. Receive and respond to basic instructions and ☐ ☐
directions?

Unit D1.HRS.CL1.15
Kompetensi:
Receive And Resolve Customer Complaints
Dapatkah Saya ................? K BK Bukti yang relevan

1. Identify and analysis the complaint? ☐ ☐

2. Respond to complaints? ☐ ☐
3. Determine and agree upon appropriate action to ☐ ☐
resolve complaint?

4. Refer complaints? ☐ ☐

Unit D1.LAN.CL10.01
Kompetensi:
Converse in English at a Basic Operational Level

Dapatkah Saya ................? K BK Bukti yang relevan

1. Participate in simple conversations on familiar topics ☐ ☐

with work colleagues?

2. Respond to simple verbal instructions or requests? ☐ ☐

3. Make simple requests? ☐ ☐

4. Describe routine procedures? ☐ ☐

5. Express likes, dislikes and preferences? ☐ ☐

6. Identify different forms of expression in English? ☐ ☐

Unit D1.HOT.CL1.01
Kompetensi:
Work Effectively With Customers And Colleagues

Dapatkah Saya ................? K BK Bukti yang relevan

1. Communicate effectively? ☐ ☐
2. Establish and maintain effective
☐ ☐
relationships with colleagues and customers?

3. Work in a team? ☐ ☐

Unit D1.HRS.CL1.19
Kompetensi:
Work In A Socially Diverse Environment

Dapatkah Saya ................? K BK Bukti yang relevan

1. Communicate with customers and colleagues from ☐ ☐
diverse backgrounds?
2. Deal with cross cultural Misunderstandings? ☐ ☐

Unit D1.HRS.CL1.20
Kompetensi:
Perform Child Protection Duties

Dapatkah Saya ................? K BK Bukti yang relevan

1. Identify the issue of sexual exploitation of children by ☐ ☐

tourists?
2. Describe national, regional and international actions to ☐ ☐
prevent the sexual exploitation of children by tourists?
3. Describe actions that can be taken in the workplace to ☐ ☐
protect children from sexual exploitation by tourists?

Unit D1.HBS.CL5.02
Kompetensi:
Develop and Maintain FB Product Knowledge

Dapatkah Saya ................? K BK Bukti yang relevan

1. Obtain product information on food and beverages? ☐ ☐

2. Provide customers with relevant food and beverage ☐ ☐
product knowledge?

Unit D1.HBS.CL5.09
Kompetensi:
Provide A Link Between Kitchen And Service Area

Dapatkah Saya ................? K BK Bukti yang relevan

1. Liaise between kitchen and service areas? ☐ ☐

2. Clean and clear food service areas? ☐ ☐

3. Maintain effective relationships with colleagues? ☐ ☐

Unit D1.HBS.CL5.12
Kompetensi:
Provide Food & Beverages Services

Dapatkah Saya ................? K BK Bukti yang relevan

1. Prepare food and beverage environment for service? ☐ ☐

2. Set tables? ☐ ☐

3. Meet and greet guests? ☐ ☐

4. Take food and beverage orders? ☐ ☐

5. Serve food? ☐ ☐

6. Serve drinks? ☐ ☐

7. Present account to guest? ☐ ☐

8. Provide departure services? ☐ ☐

9. Conduct shut down activities? ☐ ☐

Unit D1.HFO.CL2.05
Kompetensi:
Process A Financial Sale Transaction

Dapatkah Saya ................? K BK Bukti yang relevan

1. Prepare point of sale area for operation? ☐ ☐

2. Process payments and receipts during trade? ☐ ☐

3. Reconcile financial transaction at end of trade? ☐ ☐

Unit D1.HBS.CL5.11
Kompetensi:
Provide Gueridon Service

Dapatkah Saya ................? K BK Bukti yang relevan

1. Promote gueridon service to guests? ☐ ☐

2. Prepare gueridon equipment for service? ☐ ☐

3. Prepare and serve menu items? ☐ ☐

Unit D1.HBS.CL5.11
Kompetensi:
Provide Silver Service

Dapatkah Saya ................? K BK Bukti yang relevan

1. Prepare for silver service? ☐ ☐

2. Liaise with other staff? ☐ ☐

3. Serve meals? ☐ ☐

Unit D1.HBS.CL5.15
Kompetensi:
Serve a Range of Wine Products

Dapatkah Saya ................? K BK Bukti yang relevan

1. Develop wine knowledge? ☐ ☐

2. Store and retrieve wines? ☐ ☐

3. Undertake sensory appraisal of wines? ☐ ☐

4. Provide advice to patrons? ☐ ☐

5. Serve wines? ☐ ☐

6. Maintain wine knowledge? ☐ ☐

Unit D1.HGE.CL7.11
Kompetensi:
Receive and Securely store in-coming goods

Dapatkah Saya ................? K BK Bukti yang relevan

1. Accept delivery of stock? ☐ ☐

2. Store stock? ☐ ☐

3. Maintain stock and storage areas? ☐ ☐

4. Finalise documentation and stock management system ☐ ☐
requirements?

Unit D1.HBS.CL5.16
Kompetensi:
Take Food orders and Provide Table Service

Dapatkah Saya ................? K BK Bukti yang relevan

1. Prepare food and/or food and beverage outlet for ☐ ☐

service?
2. Take and process orders? ☐ ☐
3. Prepare and pack take away food and beverages? ☐ ☐
4. Provide table service? ☐ ☐
5. Store and handle foods safely? ☐ ☐
6. Handle payment and carry out cash control ☐ ☐
procedures?
7. Close down food service area? ☐ ☐

Unit D1.HBS.CL5.10
Kompetensi:
Provide Advice to Patrons on Food and Beverage Service

Dapatkah Saya ................? K BK Bukti yang relevan

1. Update food and beverage knowledge? ☐ ☐

2. Advise on menu items? ☐ ☐

3. Provide wine advice? ☐ ☐

Unit D1.HFI.CL8.08
Kompetensi:
Process transactions for purchase of goods or services

Dapatkah Saya ................? K BK Bukti yang relevan

1. Allocate budget resources? ☐ ☐

2. Monitor financial activities against budget? ☐ ☐
3. Identify and evaluate options for improved budget ☐ ☐
performance?
4. Complete financial/statistical reports? ☐ ☐

Unit D1.HBS.CL5.07
Kompetensi:
Prepare and Serve Non-alcoholic Beverages

Dapatkah Saya ................? K BK Bukti yang relevan

1. Prepare and serve a range of teas and coffees? ☐ ☐

 2. Prepare and serve cold drinks? ☐ ☐
3. Use, clean and maintain equipment and machinery for ☐ ☐
non-alcoholic drinks?

Unit D1.HBS.CL5.13
Kompetensi:
Provide Room Service

Dapatkah Saya ................? K BK Bukti yang relevan

1. Take and process room service orders? ☐ ☐

2. Prepare for room service? ☐ ☐

3. Provide room service? ☐ ☐

4. Present room service accounts? ☐ ☐

5. Clear room service? ☐ ☐

6. Maintain readiness of room service area for service? ☐ ☐

Nama Asesi: Tanggal: Tanda Tangan Asesi:

Ditinjau oleh Asesor:

Nama Asesor: Rekomendasi: Tanda Tangan dan Tanggal:

Asesmen dapat dilanjutkan/ tidak

dapat dilanjutkan

Diadaptasi dari template yang disediakan di Departemen Pendidikan dan Pelatihan,

Australia. Merancang instrumen asesmen dalam VET. 2008