Abhishek Tiwari (Stir)
Abhishek Tiwari (Stir)
Abhishek Tiwari (Stir)
1
STUDENT DECLARATION
My self Abhishek Tiwari Student of MBA – III Sem here by declared that
the research report entitled “Analysis of Equity Market” is completed
and submitted under the guidance of Mr. RANJIT KUMAR, ASSISTANT
MANAGER (SHARE KHAN) is my original work. The imperial finding in
this report is based on the data collected by me. I have not submitted
this project report to Dr. APJ Abdul Kalam Technical University,
Lucknow or any other University for the purpose of compliance of any
requirement of any examination or degree.
Signature
AbhishekTiwari
RollNo:-1902160700004
MBA 3rd Semester
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ACKNOWLEDGEMENT
I express my sincerest gratitude and thanks to Mr. RANJIT KUMAR
(Assistant Manager), for whose kindness I had the precious opportunity
of attaining research project at Sharekhan. Under his brilliant untiring
guidance I could complete the Project being undertaken on the
“Analysis on Equity Market” successfully in time. His meticulous
attention and invaluable suggestions have helped me in simplifying the
problem involved in the work. I would also like to thank the
overwhelming support of all the people who gave me an opportunity to
learn and gain knowledge about the various aspects of the industry. I
would like to thanks to Mr. R.K. Tomar for their constant enthusiastic
encouragement and valuable suggestions without which this project
would not been successfully completed.
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Executive Summary
This project is all about the stock market and their features. It presents
the stock market indices, trading technology and term of trade in stock
market.
In this research project showing the various indices and stock exchange
work in stock market. The project is being done about the whole
procedure essential to open an online trading account couple with
demat account.
The project will help in exploring the area where there is the feasibility
of acquiring more new investors.
It would also help in knowing the various perception of client that how
much they satisfied with the services of sharekhan and their brokerage.
The Indian scenario has been evaluated considering the facts like,
players in the market, advantages, draw-backs, connectivity hazards.
Still, in due course of time, Indian online share trading will be able to
find it‘s hold; there is no doubt about that.
Beside this we all got the chance to trap the derivative market in Indian
share market, through which we got to know how the margins are
booked in real terms in the share market. We also got the chance to get
familiar with. how the d/p account of a customer‘s maintained by
company in which we got the knowledge of calculation of brokerages,
maintenance charges of that d/p account as well as the working of
NSDL,CDSL,NSCCL etc.
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1. Company Profile:
This part describes the company profile. This part recognizes the
achievements and rewards the company has achieved, it also gives
little insights into what company offers to the Corporate and the
Consumers. This section also describes the kind of technology used.
This section gives the detail of the different conditions that have to
be met for opening an trading cum demat account. The section
contains the documents, which is required to open an account.
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CONTENTS
Chapter 1 – Introduction of Stock Market
Stock Basics
Trading
Technology’s on trading
Company Details
Research Design
Sampling Design
Data Collection
Chapter 4 – Conclusions
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Limitation
Recommendations
Appendix
Questionnaire
Bibliography
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Chapter 1
Meaning of Stock Market
The stock market is where you can buy, sell, and trade stocks any
business day. It's also called a stock exchange and works like an
auction where investors buy and sell shares of stocks. Stocks allow
you to own a share of a public corporation.
Stock Basics
Over the last few decades, the average person's interest in the stock
market has grown exponentially. What was once a toy of the rich has
now turned into the vehicle of choice for growing wealth. This demand
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coupled with advances in trading technology has opened up the
markets so that nowadays nearly anybody can own stocks.
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What are stocks?
Being an Owner:-
Holding a company's stock means that you are one of the many
owners (shareholders) of a company, and, as such, you have a claim to
everything the company owns. Yes, this means that technically you own
a tiny sliver of every piece of furniture, every trademark, and every
contract of the company. As an owner, you are entitled to your share of
the company's earnings as well as any voting rights attached to the
stock.
It isn't too big a deal that the shareholders are not the ones managing
the company. After all, the idea is that you don't want to have to work
to make money, right? The importance of being a shareholder is that
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you are entitled to a portion of the company‘s profits and have a claim
on assets. Profits are sometimes paid out in the form of dividends. The
more shares you own, the larger the portion of the profits you get. The
importance of stock ownership is your claim on assets and earnings.
Without this, the stock wouldn't be worth the paper it's printed on.
Debt vs Equity: -
Why does a company issue stock? Why would the founders share the
profits with thousands of people when they could keep profits to
themselves? The reason is that at some point every company needs to
raise money. To do this, companies can either borrow it from
somebody or raise it by selling part of the company, which is known as
issuing stock. A company can borrow by taking a loan from a bank or by
issuing bonds. Both methods fit under the umbrella of "debt financing."
On the other hand, issuing stock is called "equity financing." Issuing
stock is advantageous for the company because it does not require the
company to pay back the money or make interest payments along the
way. All that the shareholders get in return for their money is the hope
that the shares will someday be worth 13 more. The first sale of a stock,
which is issued by the private company itself, is called the initial public
offering (IPO).
Risk:-
Although risk might sound all -negative, there is also a bright side.
Taking-on greater risk demands a greater return on your investment.
This is the reason why stocks have historically outperformed other
investments such as bonds or savings accounts. Over the long term, an
investment in stocks has historically had an average return of around
10%-12%. A great proof of the power of owning equities is General
Electric.
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Preferred stock.
Common Stock
Common stock is, well, common; the majority of stock issued is in this
form. Common shares represent ownership in a company and a claim
(dividends) on a portion of profits. Investors get one vote per share to
elect the board members, who oversee the major decisions made by
management.
Over the long term, common stock, by means of capital growth, yields
higher returns than almost every other investment. This higher return
comes at a cost since common stocks entail the most risk. If a company
goes bankrupt and liquidates, the common shareholders will not
receive money until the creditors, bondholders, and preferred
shareholders are paid.
Preferred Stock
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Causes Prices to Change: -
Stock prices change every day by market forces. By this we mean that
share prices change because of supply and demand. If more people
want to buy a stock (demand) than sell it (supply), then the price moves
up. Conversely, if more people wanted to sell a stock than buy it, there
would be greater supply than demand, and the price would fall.
Understanding supply and demand is easy. What is difficult to
comprehend is what makes people like a particular stock and dislike
another stock. This comes down to figuring out what news is positive
for a company and what news is negative. There are many answers to
this problem and just about any investor you ask has their own ideas
and strategies. That being said, the principal theory is that the price
movement of a stock indicates what investors feel a company is worth.
Don't equate a company's value with the stock price. The value of a
company is its market capitalization, which is the stock price multiplied
by the number of shares outstanding.
The most important factor that affects the value of a company is its
earnings. Earnings are the profit a company makes, and in the long run
no company can survive without them. . Public 17 companies are
required to report their earnings four times a year (once each quarter).
If a company's results surprise (are better than expected), the price
jumps up. If a company's results disappoint (are worse than expected),
then the price will fall.
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So, why do stock prices change? The best answer is that nobody really
knows for sure. Some believe that it isn't possible to predict how stocks
will change in price while others think that by drawing charts and
looking at past price movements, you can determine when to buy and
sell. The only thing we do know as a certainty is that stocks are volatile
and can change in price extremely rapidly.
The important things to grasp about this subject are the following:
4. There are many theories that try to explain the way stock prices
move the way they do. Unfortunately, there is no one theory that can
explain everything.
COMPANY PROFILE
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Sharekhan is lead by a highly regarded management team that has
invested crores of rupees into a world class Infrastructure that provides
our clients with real-time service & 24/7 access to all information and
products. Our flagship Sharekhan Professional Network offers real-time
prices, detailed data and news, intelligent analytics, and electronic
trading capabilities, right at your finger-tips. This powerful technology
complemented by our knowledgeable and customer focused
Relationship Managers. It‘s creating a world of Smart Investor.
Indians.
Updated daily
Delivery.
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Equities and Derivatives
Our Retail Equity Business caters to the needs of individual Indian and
Non-Resident Indian (NRI) investors. Sharekhan offers broker assisted
trade execution, automated online investing and access to all IPO's.
Through various types of brokerage accounts, India bulls offers the
purchase and sale of securities which includes Equity, Derivatives and
Commodities Instruments listed on National Stock Exchange of India Ltd
(NSEIL), The Stock Exchange, Mumbai (BSE) and NCDEX.
Classic Account:--
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The CLASSIC ACCOUNT is a Sharekhan online trading account, through
which you can buy
Along with enabling access for you to trade online, the CLASSIC
ACCOUNT also gives you our
Dial-n-Trade service. With this service, all you have to do is dial 1-600-
22-7050 to buy and sell
6. Streaming quotes
9. Provision to enter price trigger and view the same online in market
watch
shares in an instant.
It‘s ideal for active traders and jobbers who transact frequently during
day's trading session to
Speed Trade provides all the features of Classic, with the added
functionality of trading in
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DIAL-N -TRADE now comes as a part of the Sharekhan Classic Account,
an exclusive service
Just dial 1-600-22-7050*, enter your TPIN number, and you will be
directed to a tiebreaker who
All investors have to submit their proof of identity and proof of address
along
3. Passport-size photograph:
Board of India.
Classic/ Applet
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Account opening: Rs 0 (life time charges)
Brokerage :
Speed Trade
•Brokerage :
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Account Access Charges
quarterly.
Share khan offers your trade execution facilities on the BSE and the
NSE, for cash as well as derivatives, depository services and most
importantly, investment advice tempered by 88 years of research and
broking experience. To ensure that your trading experience with share
khan is fast, secure and hassle free, we offer a suite of products and
services, providing you with multi-channel access to the stock markets.
BROKING PERSONALIZED:-
If you prefer the assurance and reliability of trading through a broker,
you can use our network of 30 branches and 157 business partner
outlets in over 80 cities to trade in equities as well as derivatives. We
will help you with the investment process, give you advice based on
extensive research and provide you with relevant and updated
information to help you make informed investment decisions.
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TRADE ANYWHERE:-
[email protected]
STRATEGY:
DATA CALLING
In data calling we were provided data of mobile numbers and our job
was to generate appointments. After that we were required to convert
that appointment into closure. Apart from given data we also brought
latest business directory. We called to different business people and
tried to generate appointments.
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COLD CALLING
People and to get their visiting card by it we get lead and our
immediate task
HIERARCHY IN SHAREKHAN:
Business development
executive
Equity advisor
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OFFERING OF THE COMPANY
Sharekhan provides 2 in 1 account.
De-mat a/c
Dematerialization account:-
Sharekhan provide de-mat account free of charge for first year, Rs.400/
year from the next year +Service Tax (year continued from the day of
opening).
Trading Account:
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Pre market
Noon session
Post market
Late evening
3) IPO/MF Online :-
Residence proof
Proofs of Identity
Voter ID
Passport
PAN Card
Driving License
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Copy of Ration card
Address Proof
Voter ID Card
Driving License
Passport
Ration Card
Telephone Bill
Electricity Bill
Leave-License
Bank Passbook
Derivatives
Commodities online
IPO online
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Portfolio Management Services
Insurance
Fixed deposits
Advisory products
Currency trading
Ignite
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SHARE ONLINE:
BENEFIT
Trade anywhere:-enjoy the ease of trading from any part of the world
in a completely secure environment.
TRADE TIGER:
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Key Features:-
A single platform for multiple exchange BSE & NSE (Cash & F&O), MCX,
NCDEX, Mutual Funds, IPOs
Multiple Charts with Tick by Tick Intraday and End of Day Charting
powered with various Studies
User can save his own defined screen as well as graph template, that
is, saving the layout for future use
SHARE OFFLINE:
As the internet has taken over the physical trade, the same is the
situation in trading in shares. Even the internet has not spared trading
in shares and still the conventional system of offline trading continues
in today‘s world.
Less margin
Customized advice
Limited clientele
Paperwork
Geographical Restriction
DERIVATIES:
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EQUITY FUTURE AND OPTION:
Future:-
Options:-
An Options is a contract which gives the right, but not but or sell the
underlying at a stated price, which a buyer of an option pays the
premium and Options are of two types – calls and put.
Calls give the buyer the right but not the obligation to buy a given
quantity of the underlying asset, at a given price on or before a given
future date. Calls also known as bulls.
Puts give the buyer the right, but not obligation to sell a given quantity
of the underlying asset at a given price on or before a given date. Puts
also known as bears.
COMMODITIES ONLINE:
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investing horizon from investing in a metal company to trading in the
metal itself. Trading in commodity derivative provides unique market
opportunities for a wider section of participants like: investor, hedgers,
arbitragers, traders, manufactures planters, exporters and importers.
While trading commodities through an exchange, there are no
transportation charges, no insurance costs, no storage charges and
complete security when customer trade though an exchange. Customer
can trade in commodities at nominal costs and carry the investment in
paper from as customer want. The fundamentals for commodities are
quite simple: price is a function of demand and supply.
MCX
NCDEX
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NCDEX: National Commodity & Derivatives Exchange Limited (NCDEX) is
a professionally managed online multi commodity exchange promoted
by ICICI Bank Limited (ICICI Bank), Life Insurance Corporation of India
(LIC), National Bank for Agriculture and Rural Development (NABARD)
and National Stock Exchange of India Limited (NSE). Punjab National
Bank (PNB), CRISIL Limited (formerly the Credit Rating Information
Services of India Limited), Indian Farmers Fertilizers Cooperative
Limited (IFFCO) and Canara Bank by subscribing to the equity shares
have joined the initial promoters as shareholders of the Exchange.
MUTUAL FUNDS:
Security exchange board of India is the regulatory body for all mutual
funds. All mutual funds must get registered with the SEBI.
Small investment
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Professional fund management
Spreading risk
Transparency
Choice
Regulation
STOCK EXCHANGE
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Trade on an exchange is by members only; a stock broker is said to
"have a seat" on the exchange.
Increasingly all stock exchanges are part of the global securities market.
In the late 13th Century Bruges commodity traders gathered inside the
house of a man called Van der Bourse, and in 1309 they
institutionalized this until now informal meeting and became the
"Bruges Bourse". The Idea quickly spread around Flanders and
neighboring counties and "Bourses" soon opened in Ghent and
Amsterdam.
37
In the middle of the 13th Century Venice Bankers began to trade with
government securities. In 1351 the Venetian Government outlawed
spreading rumors intended to lower the price of
The Dutch later started joint stock companies, which let shareholders
invest in business ventures and get a share of their profits - or losses. In
1602, the Dutch
East India Company issued the first shares on the Amsterdam Stock
Exchange. It was the first company to issue stocks and bonds.
Listing requirements
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Many indices compiled by news or financial services firms are used to
benchmark the performance of portfolios such as mutual funds.
Types of indices
39
tracks stocks of companies that sell products and services based L'
lll\'on the Linux operating environment.
Weighting
Indices are also a common basis for a related type of investment, the
exchange-traded fund or ETF. Unlike an index fund, which is priced
daily, an ETF is priced continuously, is optionable, and can be sold short.
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Indeed, the seeming "seal of approval" of an ethical index may put
investors more at ease, enabling scams. One response to these
criticisms is that trust in the corporate management, index criteria,
fund or index manager, and securities regulator, can never be replaced
by mechanical means, so "market transparency" and "disclosure" are
the only long- term-effective paths to fair markets.
The main aims and objectives of the BSE is to provide a market place for
the purchase and sale of security evidencing the ownership of business
property or of a public or business debt. It aims to promote, develop
and maintain a well regulated market for dealing in securities and to
safeguard the interest of members and the investing public having
dealings on the Exchange.
History
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Dalal Street
The Bombay Stock Exchange followed the familiar outcry system for
stock trading, which was replaced, in the year 1995, with screen-based
eTrading. BSE is presently housed in a 28-storied Jeejeebhoy Towers,
where the older structure once stood: the present building derives its
name from Sir Phiroze Jamshedjee Jeejeebhoy, the chairman of the
Bombay Stock Exchange from 1966, until his death in 1980.
BSE Sensex
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New Developments
A depository has been set up as a joint venture by the Bank of India and
the Exchange. However, it will be a subsidiary of the Bank of India. The
Exchange introduced trading in fixed income securities under a
separate group to give impetus to trading in debentures and other
corporate debt instruments to Increase Trading in government dated
securities.
Apart from BSE Sensex, which is the most popular stock index in India,
BSE uses other stock Indices as well:
BSE 100
BSE 500
BSEPSU
BSEMIDCAP
BSESMLCAP
BSEBANKEX
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The stock market has grown by more than four times from January
1990 to today. Using information from April 1979 onwards, the long-
run rate of return on the BSE Sensex can be estimated to be 0.52% per
week (continuously compounded) with a standard deviation of 3.67%.
This translates to 27% per annum, which translates to roughly 18% per
annum after compensating for inflation.
The Bulls: -
The Bears: -
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The National Stock Exchange of India (NSE) is one of the largest and
most advanced stock markets in India. The NSE is the world's third
largest stock exchange in terms of transactions. It is located in Mumbai,
the financial capital of India.
Origins
Innovations
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NSE has remained in the forefront of modernization of India's capital
and financial markets, and its pioneering efforts include:
Markets
Currently, NSE has the following major segments of the capital market:
Equity
Membership
Geographic Distribution
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Over 1500 VSAT‘s across the country with a 24 hour Network
monitoring system in over 160 cities as of December 31st, 1997.
Number of Companies
On the Capital Market segment, 600 securities are listed and 762
securities are permitted to trade as of December 31st, 1997.
On the Wholesale Debt Market segment, 470 securities are listed and
369 securities are permitted to trade as of December 31st, 1997. Of the
470 securities listed, 267 are Government Securities, T-Bills and the
balance account for other securities.
NSE is working to increase the capacity of the trading system from the
present 4, 00,000 trades per day to more than 10, 00,000 trades per
day.
The average daily numbers of trades have gone up from over 893
trades in November-94 to over 1, 48,783 trades in November 97. On
August 7, ‘97 the number of trades reached a record high of 2, 36,411
which makes NSE one of the largest stock exchanges in the world.
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Net traded value has increased from Rs.125 crores in November -94 to
Rs. 32,549 crores in December-97.
Market share of cities other than five metros (Mumbai, Delhi, Calcutta,
Chennai & Ahmadabad) which was about 16% in first quarter of 1996
grew to as high as 24% during the last quarter of 1997.
Value of shares handled by the Clearing house per week has increased
from Rs. 30 crores in November-94 to over Rs.1042 crores per week in
December-97. The highest value of shares handled during the period
was more than Rs. 2251.40 crores.
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Inter-Region Clearing: NSCCL has Regional Clearing Centers at Delhi,
Calcutta, Chennai and a Central Clearing Centre at Mumbai. Members
have the option of delivering/receiving the securities at a clearing
centre chosen by them.
The WDM segment commenced operations on June 30, 1994 with 224
securities carrying an outstanding debt value of Rs. 1,35,000 crores
(US$ 34 billion). This has now increased to 839 securities with a market
capitalization of Rs. 3, 50,565 crores (US$ 88 billion). More than half of
the securities available for trading are listed and the balance are
permitted to trade. Currently, the Exchange has 78 registered
participants on the WDM segment which includes 24 Public sector
banks, 18 Foreign banks, 15 Private sector banks, 6 Primary dealers, 5
Financial institutions, the others being corporate bodies, mutual funds
and foreign debt fund.
Average daily value in the WDM segment increased from Rs. 2.4 crores
in June-94 to Rs.
Net traded value in the WDM segment increased from Rs. 1096.25
crores in July -94 to Rs. 7,752.52 crores in December-97 with a high of
Rs. 15,545.40 crores recorded in July '97.
There has been a consistent increase in NSE‘s share of the total volume
of activity in the market (gilt securities) over the period. Government
securities along with Treasury bills together account for over 80% of the
total market activity.
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The share of the Exchange of the total market activity in Government
Securities and T- Bills has increased from a mere 22% in 1996 to 53% in
1997.
Indices
NSE also set up as index services firm known as India Index Services &
Products Limited (IISL) and has launched several stock indices,
including:
CNX IT
Certifications
The S&P CNX Nifty is the leading index for large companies on the
National Stock Exchange of India. It consists of 50 companies
representing 24 sectors of the economy, and representing
approximately 77% of the traded value of all stocks on the National
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Stock Exchange of India. The S&P CNX Nifty is owned and operated by
India Index Services and Products Ltd. It is quoted using the symbol
NSEI.
In the late 13th Century Bruges commodity traders gathered inside the
house of a man called Van der Bourse, and in 1309 they
institutionalized this until now informal meeting and became the
"Bruges Bourse". The Idea quickly spread around Flanders and
neighboring counties and "Bourses" soon opened in Ghent and
Amsterdam.
In the middle of the 13th Century Venice Bankers began to trade with
government securities. In 1351 the Venetian Government outlawed
spreading rumors intended to lower the price of government funds.
53
Pisa, Verona, Genoa and Florence also began trading with government
securities during the 14th century. This was only possible because these
were independent city states not ruled by a duke but a council of
influential citizens.
The Dutch later started joint stock companies, which let shareholders
invest in business ventures and get a share of their profits - or losses. In
1602, the Dutch East India Company issued the first shares on the
Amsterdam Stock Exchange. It was the first company to issue stocks
and bonds
Stock Market
The market in which shares are issued and traded either through
exchanges or over-the-counter
markets. Also known as the equity market, it is one of the most vital
areas of a market economy as it provides companies with access to
capital and investors with a slice of ownership in the company and the
potential of gains based on the company's future performance.
This market can be split into two main sections: the primary and
secondary market. The primary market is where new issues are first
offered, with any subsequent trading going on in the secondary market.
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offering and a corporate lawyer to assist in the drafting of the
prospectus.
Secondary market
55
Amsterdam's Bourse, which began operations in 1611, was the first
true stock exchange, and this reflected the importance of Holland in
world trade at that time.
Function
Means of financing
Trading
Buying
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There are various methods of buying and financing stocks. The most
common means is through a stock broker. Whether they are a full
service or discount broker, they are all doing one thing – arranging the
transfer of stock from a seller to a buyer. Most of the trades are
actually done through brokers listed with a stock exchange such as the
New York Stock Exchange. There are many different stock brokers to
choose from such as full service brokers or discount brokers. The full
service brokers usually charge more per trade, but give investment
advice or more personal service; the discount brokers offer little or no
investment advice but charge less for trades. Another type of broker
would be a bank or credit union that may have a deal set up with either
a full service or discount broker.
There are other ways of buying stock besides through a broker. One
way is directly from the company itself. If at least one share is owned,
most companies will allow the purchase of shares directly from the
company through their investor's relations departments. However, the
initial share of stock in the company will have to be obtained through a
regular stock broker. Another way to buy stock in companies is through
Direct Public Offerings which are usually sold by the company itself. A
direct public offering is an initial public offering a company in which the
stock is purchased directly from the company, usually without the aid
of brokers.
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Selling
As with buying a stock, there is a transaction fee for the broker's efforts
in arranging the transfer of stock from a seller to a buyer. This fee can
be high or low depending on if it is a full service or discount broker.
After the transaction has been made, the seller is then entitled to all of
the money. An important part of selling is keeping track of the earnings.
It is important to remember that upon selling the stock, in jurisdictions
that have them, capital gains taxes will have to be paid on the
additional proceeds, if any, that are in excess of the cost basis.
Technology‟s on Trading
Stock trading has evolved tremendously. Since the very first Initial
Public Offering (IPO) in the 13th century, owning shares of a company
has been a very attractive incentive. Even though the origins of stock
trading go back to the 13th century, the market as we know it today did
not catch on strongly until the late 1800s.
Co-production between technology and society has led the push for
effective and efficient ways of trading. Technology has allowed the
stock market to grow tremendously, and all the while society has
encouraged the growth. Within seconds of an order for a stock, the
transaction can now take place. Most of the recent advancements with
the trading have been due to the Internet. The Internet has allowed
online trading. In contrast to the past where only those who could
59
afford the expensive stock brokers, anyone who wishes to be active in
the stock market can now do so at a very low cost per transaction.
Trading can even be done through Computer-Mediated Communication
(CMC) use of mobile devices such as hand computers and cellular
phones. These advances in technology have made day trading possible.
The stock market has grown so that some argue that it represents a
country's economy. This growth has been enjoyed largely to the
credibility and reputation that the stock market has earned
CHEPTER-2
OBJECTIVES
To know what are Interest rate futures and swaps? How they are
priced? And how hedging is done using them?
60
voluntary holding of Government securities amongst a wider investor
base.
RESEARCH METHODOLOGY
RESEARCH DESIGN
In this research design the objective of study is clearly defined and has
accurate method of measurement with a clear cut definition of
population which is to be studied.
SAMPLING DESIGN
Sampling Unit
Sample Size
Sampling Procedure
SAMPLING UNIT:
SAMPLE SIZE:
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It is the substantial portion of the target population that are sampled to
achieve reliable results.
Clients of Sharekhan50
SAMPLING PROCEDURE:-
NON-PROBABILITY SAMPLING:-
63
DATA COLLECTION
PRIMARY DATA:-
The primary data are those data which are collected afresh and for the
first time and happen to be original in character. The primary data to be
collected for the study are:-
By Structured Questionnaire
By Tele calling.
SECONDARY DATA:-
Secondary data are those data which have already been collected by
someone else and which already had been passed through the statically
process. The secondary data to be collected for the study are:-
By Companies Websites
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RESEARCH INSTRUMENT
STRUCTURED QUESTIONNAIRE:-
65
Chapter-3
18-30 15
30-45 20
45-60 15
Analysis: From the above tabulation and charts it has been analyzed
that maximum online traders are from the age group 30-45.In
66
Sharekhan the maximum number of online traders are in the age
groups 45-60
AwarenessSharekhan
Fully 30
Almost 15
Not Exactly
67
CUSTOMER PERCEPTION REGARDING BROKING HOUSE
Percepti Sharek
on han
Exellent 35
Good 10
Poor 05
From the above data and tabulation it has been analyzed that 70%
Sharekhan Respondents are having excellent perception regarding it,
which indicates good customer relations in Sharekhan.
ONLINE 40
OFFLINE 10
68
Analysis:
From the above data and tabulation it has been analyzed that
maximum no. of respondents of all the broker houses prefer on-line
trading rather than off-line.
SATISFIED 10
LESS SATISFIED
69
h
Analysis:
From the above data and tabulation it has been analyzed that
maximum satisfaction level from market reports is from respondents of
sharekhan with 70% very much satisfaction level .
SATISFIED 10
70
g
Analysis:
From the above data and tabulation it has been analyzed that the
maximum no. of respondents very much satisfied from brokerage is
from sharekhan.
SATISFIED 10
71
Analysis:
From the above data and tabulation it has been analyzed that
maximum level of satisfaction with relationship managers is from
sharekhan.
SATISFIED 10
LESS SATISFIED 05
72
Analysis: From the above data and tabulation it is clear that most of the
clients of sharekhan are satisfied with the server speed, but it has to
further strengthen its server speed to increase the customer
satisfaction level to be competent in the market.
SATISFIED 10
LESS SATISFIED 05
73
Analysis : The data and chart depicts that most of the customers of
Sharekhan are satisfied with the availability of server. The chart
indicates that it has to further improve the capability of the server and
bandwidth so that the target level of 90% could be achieved.
74
CHEPTER-4
CONCLUSION
Conclusion
While there are many factors that need to be understood to justify this
assertion, one simple fact is worthy of note. The average age of the
Indian Internet user as cited by a recent IDC survey is 27 years. The
average age of the head (and financial decision taker) of the Indian
equity-investor household, as revealed by the SEBI-NCAER study of
Indian investors in 2000 is 45 years. The older, experienced equity
75
investor is not online today and the fact that older, mature investors
are not ‗tech-positive‘ and hence unlikely to move to online trading is a
major barrier to the growth of e-broking in India.
76
LIMITATIONS
People are reluctant in entering into share market as they think it‘s a
gamble to invest in shares.
Delhi being new to me there are very few persons whom I know so it is
very difficult get references from people staying here.
RECOMMENDATIONS
78
APPENDIX
QUESTIONNAIRE
Yes [ ] no [ ]
Mutual Funds [ ]
Bonds [ ]
Derivatives [ ]
Shares [ ]
79
3. With which broking house you are trading presently? (i)Sharekhan
[ ]
India bulls [ ]
ICICI [ ]
Any other
online [ ]
Offline [ ]
Fully [ ]
Almost [ ]
80
Not exactly [ ]
Excellent [ ]
Good[ ]
Poor [ ]
Online [ ]
Offline [ ]
8. How much satisfied you are with the research reports provided to
you?
81
Satisfied [ ]
Less satisfied [ ]
Satisfied [ ]
Less satisfied [ ]
Satisfied [ ]
Somewhat satisfied [ ]
82
11. Are you satisfied with server speed?
Satisfied [ ]
Less satisfied [ ]
Satisfied [ ]
Less satisfied [ ]
NAME
AGE
83
OCCUPATION QUALIFICATION
PHONE NO.
Bibliography
Books-
84