04040B

SGT Torque
Converter
Governor

Supplement to Manual 04048

Operation Manual

Manual 04040B
 WARNING
Read this entire manual and all other publications pertaining to the work to be
performed before installing, operating, or servicing this equipment. Practice all
plant and safety instructions and precautions. Failure to follow instructions can
cause personal injury and/or property damage.

The engine, turbine, or other type of prime mover should be equipped with an
overspeed shutdown device to protect against runaway or damage to the prime
mover with possible personal injury, loss of life, or property damage.

The overspeed shutdown device must be totally independent of the prime mover
control system. An overtemperature or overpressure shutdown device may also be
needed for safety, as appropriate.

CAUTION
To prevent damage to a control system that uses an alternator or battery-charging
device, make sure the charging device is turned off before disconnecting the
battery from the system.

Electronic controls contain static-sensitive parts. Observe the following

precautions to prevent damage to these parts.
• Discharge body static before handling the control (with power to the control
turned off, contact a grounded surface and maintain contact while handling the
control).
• Avoid all plastic, vinyl, and Styrofoam (except antistatic versions) around
printed circuit boards.
• Do not touch the components or conductors on a printed circuit board with
your hands or with conductive devices.

IMPORTANT DEFINITIONS
WARNING—indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injury.

CAUTION—indicates a potentially hazardous situation which, if not avoided, could

result in damage to equipment.

NOTE—provides other helpful information that does not fall under the warning or
caution categories.

Woodward Governor Company reserves the right to update any portion of this publication at any time. Information
provided by Woodward Governor Company is believed to be correct and reliable. However, no responsibility is
assumed by Woodward Governor Company unless otherwise expressly undertaken.
© Woodward 1977
All Rights Reserved
Manual 04040 SGT Torque Converter Governor

Contents

CHAPTER 1. GENERAL INFORMATION ........................................................... 1

Introduction.............................................................................................................1
Description..............................................................................................................1
References .............................................................................................................3
CHAPTER 2. ADJUSTMENTS ......................................................................... 5
Introduction.............................................................................................................5
Adjustment of Speed Adjusting Shaft Stops ..........................................................5
CHAPTER 3. OPERATION ............................................................................. 7
Introduction.............................................................................................................7
Description of Operation.........................................................................................7
CHAPTER 4. REPLACEABLE PARTS .............................................................. 9
CHAPTER 5. AUXILIARY EQUIPMENT .......................................................... 12
Introduction...........................................................................................................12
Echelon Control ....................................................................................................12
Solenoid Speed Setting ........................................................................................13
Parts Information ..................................................................................................14
CHAPTER 6. SERVICE OPTIONS ................................................................. 15
Product Service Options.......................................................................................15
Replacement/Exchange ...............................................................................15
Flat Rate Repair............................................................................................16
Flat Rate Remanufacture .............................................................................16
Returning Equipment for Repair...........................................................................16
Packing a Control .........................................................................................16
Return Authorization Number .......................................................................17
Replacement Parts ...............................................................................................17
How to Contact Woodward...................................................................................17
Engineering Services ...........................................................................................18
Technical Assistance............................................................................................19

Illustrations and Tables

Figure 1-1. SGT Torque Converter Governor ........................................................1

Figure 1-2. SGT Governor with Cover Removed ...................................................2
Figure 1-3. Outline Drawing of SGT Torque Converter Governor .........................4
Figure 4-1a. Exploded View of the SGT Torque Converter Governor .................10
Figure 4-1b. Exploded View of the SGT Torque Converter Governor .................11
Figure 5-1. Schematic Diagram of the SGT Torque Converter with Echelon Yield
Linkage ............................................................................................12
Figure 5-2. Echelon Speed Adjustment ...............................................................13
Figure 5-3. Outline Drawing, SGT Governor with Solenoid Speed Setting .........13
Figure 5-4. Exploded View, Solenoid Speed Setting ...........................................14

Woodward i
SGT Torque Converter Governor Manual 04040

ii Woodward
Manual 04040 SGT Torque Converter Governor

Chapter 1.
General Information

Introduction
This manual covers the SGT Torque Converter Governor. When used in
conjunction with manual 04048, SG Governor, this manual provides all the
information necessary for operation and maintenance of the SGT governor.

WARNING
The prime mover should be equipped with a separate overspeed
(overtemperature, or overpressure, where applicable) shutdown device(s), to
protect against runaway or damage to the prime mover with possible
personal injury or loss of life should the mechanical-hydraulic governor(s)
or electric control(s), the actuator(s), fuel control(s), the driving
mechanism(s), the linkage(s), or the controlled device(s) fail.

Description
The SGT torque converter governor consists of two hydraulic speed droop
governors arranged in a single housing so that either governor can override the
other in the direction of reducing fuel to the engine. One governor is driven
conventionally by the engine and the other by the torque converter output shaft
through a flexible cable.

The two governors utilize a single servomotor to actuate the engine fuel system
linkage. The feedback from this servomotor back to the two governor speeder
springs is separately adjustable so that the required amount of speed droop may
be adjusted independently for engine and torque converter control.

Figure 1-1. SGT Torque Converter Governor

The engine-driven governor is essentially the same as the standard SG governor

described in manual 04048 except that it has a larger oil pump in order to supply
sufficient oil for both governors.

Woodward 1
SGT Torque Converter Governor Manual 04040
Oil metered by the engine governor pilot valve is transmitted to and from the
governor servomotor by passing through the torque converter governor pilot
valve rather than directly as in the case of the standard SG governor.

As long as the torque converter output shaft speed is below the set value, the
torque converter pilot valve furnishes a straight-through oil passage from the
engine governor to the servomotor since the force exerted by the torque
converter governor flyweights is not sufficient to raise the pilot valve. Under this
condition, the fuel is under control of the engine governor alone.

As engine speed setting is increased or as load is decreased, the speed of the

output shaft increases until it reaches the level for which the torque converter
speed adjustment is set. At this point, the torque converter governor pilot valve
has been raised by the flyweights to cover the port connecting the engine
governor and the servomotor, and the torque converter governor takes over
control.

Figure 1-2. SGT Governor with Cover Removed

Further decrease in load or increase in engine speed setting produces no

additional increase in output shaft speed since the torque converter governor
pilot valve is raised to bleed oil from the servomotor and reduce fuel flow to the
engine. This arrangement is typical for a drag line or bulldozer application since
constant speed of the output shaft is required for varying ground conditions.

When adjustable control of both engine and converter speeds is required for
control of vehicles, hoists, or power shovels, a single control lever can be
provided. The first segment of travel of the lever adjusts the engine speed
setting, and the second segment of travel adjusts the output shaft speed setting
(Echelon Speed Setting). Therefore the engine governor acts as a power limit
and the converter governor acts as the shaft speed regulator.

If necessary to control power input to the converter in order to hold zero speed
on the output shaft, such as is required when setting structural steel, the engine
speed can be controlled at a value which produces the horsepower required to
hold the shaft stationary. An increase of engine speed setting then lifts the load
(beam, column, etc.), and a decrease of engine speed setting lowers the load.

2 Woodward
Manual 04040 SGT Torque Converter Governor
The Echelon speed setting, referred to in the Auxiliary Equipment chapter, is
provided with a single speed-control shaft for use on power shovels, etc., and in
addition incorporates a solenoid acting on the torque converter governor to
increase its speed setting. When heavy loads are expected to be encountered in
shovel operation, energize the solenoid before applying load to temporarily
increase power output.

CAUTION
The speed adjusting linkage should be equipped with a yield mechanism to
avoid damage to the governor from excess torque on the speed adjusting
shaft.

References
Manual 04048 SG Governor

Woodward 3
SGT Torque Converter Governor Manual 04040

Figure 1-3. Outline Drawing of SGT Torque Converter Governor

4 Woodward
Manual 04040 SGT Torque Converter Governor

Chapter 2.
Adjustments

Introduction
This section provides information for making adjustments on the SGT governor.
Refer to figure 3-1 for adjustment screws,

Adjustment of Speed Adjusting Shaft Stops

This applies to SGT governors with fixed or manual speed adjustment.

Engine Governor Low Speed Stop

A. De-clutch the torque converter or disconnect flexible cable drive from torque
converter.

B. With the engine running, reduce the engine governor speed setting to the
minimum desired. The speed adjusting shaft should now contact the low-
speed stop screw.

C. Turn the governor low speed stop screw clockwise to increase idle speed.

D. Secure the stop screw with the jam nut once the desired idle speed is
attained.

Engine Governor High Speed Stop

A. De-clutch the torque converter or disconnect the flexible cable drive from
the torque converter.

B. With the engine running, slowly increase the governor speed setting.

WARNING
Do not overspeed the engine.

1. If the high engine speed desired is reached before the speed adjusting
shaft contacts the high speed stop screw, set the engine speed a few
rpm above the desired high speed. Turn the high speed stop screw
clockwise until engine speed decreases to the desired speed. Secure
the high speed stop screw with the jam nut.

2. If the high engine speed desired is not reached before the speed
adjusting shaft contacts the high speed stop, turn the governor’s high
speed stop screw counterclockwise while maintaining contact between
the speed adjusting shaft and stop screw. When the desired high
speed is reached secure the high speed stop screw with the jam nut.

Woodward 5
SGT Torque Converter Governor Manual 04040
Torque Converter Governor Low-Speed Stop
(with speed adjusting shaft)
A. Connect the flexible cable drive to the torque converter.

B. Adjust the torque converter speed adjusting shaft to the mid-point of

available travel.

C. Start the engine and operate it at idle speed.

D. Engage the clutch to the torque converter if applicable. Allow the torque
converter to lock up. If the engine stops or runs at a speed below idle,
increase the torque converter governor speed setting.

E. Slowly decrease the torque converter governor speed setting until the speed
adjusting shaft contacts the torque converter governor low speed stop.

NOTE
If engine speed decreases before the speed adjusting shaft contacts the
stop screw, turn the stop screw clockwise several turns.

Keep the speed adjusting shaft in contact with the stop screw, and turn the
stop screw counterclockwise until the engine speed begins to decrease.
Turn the screw back in at least one turn to ensure that the torque
converter’s low speed is higher than the engine’s idle speed.

To increase the torque converter’s low speed, turn the stop screw further
clockwise and lock it in place with the jam nut.

Torque Converter Governor High Speed Stop

(with speed adjusting shaft)
A. With no load on the engine, increase the governor speed setting shaft to
contact the high speed stop.

B. Slowly increase the torque converter governor speed setting shaft until the
high speed stop is contacted, Turn the high speed stop screw clockwise to
decrease the high speed—no-load speed for the torque converter. Secure
the stop screw with the jam nut after adjustment.

Torque Converter Governor Speed Adjustment

(without speed adjusting shaft)
A. Connect the flexible cable drive to the torque converter.

B. Start the engine and operate it at a high idle speed.

C. Engage the clutch drive to the torque converter but do not apply load. Allow
the torque converter to lock up.

D. Turn the adjusting screw clockwise to increase the high speed—no-load

speed for the torque converter. Secure the adjusting screw with the jam nut
when the desired speed is attained.

6 Woodward
Manual 04040 SGT Torque Converter Governor

Chapter 3.
Operation

Introduction
This chapter explains the operation of the SGT governor. The schematic
diagram, Figure 3-1, provides a visual means of understanding the operation of
the governor.

Description of Operation
Refer to the Principles of Operation in Woodward manual 04048, SG Governor.
The SGT governor shown in Figure 3-1 contains the same type of governor in
the left hand position of the schematic.

Engine speed setting is controlled by moving a speed-setting lever which rotates

the engine governor speed-setting shaft between the limits set by the high and
low speed-setting stops. Oil from the engine governor pilot valve is transmitted to
the underside of the servomotor piston by way of the tail shaft governor pilot
valve shown on the right-hand side of the cut.

When the engine governor is controlling the speed of the engine, the torque
converter governor ballhead is running below the set speed, its flyballs are in
their inner position, and the pilot valve plunger is lower than is shown in Figure
3-1. Oil is released to the servo piston. Therefore with the torque converter
governor running at less than its set speed, overall operation of the governor is
exactly like that shown in manual 04048.

The ballhead of the torque converter governor is driven by a flexible cable from
the converter. If the tail shaft of the torque converter exceeds its set speed, the
flyballs of its governor move out from their normal central position, and the oil
under the servomotor piston escapes below the pilot valve plunger and returns to
the engine sump. The external return spring moves the servo piston down, and
reduces the fuel to the engine. This downward movement also lowers the upper
end of the speeder spring of the torque control governor, causing the pilot valve
plunger to again cover the port in the rotating bushing. This stops the escape of
the oil. If the tail shaft now drops below the speed for which its governor is set,
the flyballs will move inward, dropping the pilot valve plunger, and oil flows under
the servo piston and increases fuel to the engine. Therefore when the engine is
running below the speed for which its governor is set, the torque control governor
controls engine speed. It is possible that the tail shaft is running at its set speed,
and even through the torque converter governor’s pilot valve plunger is covering
the control port, the engine is running too last. The centrifugal force of the engine
governor raises the pilot valve plunger, releasing the oil between the pilot valve
bushings. The check valve then releases oil from under the servo piston to sump.

Woodward 7
SGT Torque Converter Governor Manual 04040

Figure 3-1. Schematic Diagram of the SGT Torque Converter Governor

8 Woodward
Manual 04040 SGT Torque Converter Governor

Chapter 4.
Replaceable Parts
This chapter provides replacement parts information for the SGT torque converter
governor. When ordering replacement parts, include the following information:
• Governor serial number and part number shown on nameplate.
• Manual number (this is manual 04040).
• Parts reference number in parts list and description of part or part name.
Ref. No. Part Name.................................... Quantity Ref. No. Part Name ................................... Quantity
04040-1 Fil. hd. screw 1/4-28 x 2 3/8 04040-60 Shaft.......................................................... 1
(eng. gov. low speed stop) ........................1 04040-61 Soc. hd. pipe plug, .250 ............................ 2
04040-2 Hex hd. jam nut, .250-28 ...........................2 04040-62 Case.......................................................... 1
04040-3 Soc. hd. screw, 10-32 x 1.5.......................2 04040-63 Soc. hd, plug, 1/16 NPTF.......................... 1
04040-4 Lockwasher, 10-.190 ID ..........................12 04040-64 Adapter oil seal ......................................... 1
04040-5 Soc. hd. cap screw, 10-32 x .375 ..............3 04040-65 Oil seal ...................................................... 1
04040-6 Soc. hd. cap screw, 10-32 x 1.750 ............5 04040-66 Adapter ..................................................... 1
04040-7 Load limit screw.........................................1 04040-67 Shipping plug, 1/4 NPT ............................. 1
04040-8 Washer ......................................................1 04040-68 Taper pin, #10........................................... 2
04040-9 Hex hd. screw, 1/4-28 x 1 1/2....................1 04040-69 Soc. hd. cap screw. .250-20 x .750........... 3
04040-10 Nut, 1/4-28 UNF2B....................................1 04040-70 0-ring, .301 ID. x .070 ............................... 1
04040-11 Washer ......................................................1 04040-71 Check valve plug....................................... 1
04040-12 Cover.........................................................1 04040-72 Check valve .............................................. 1
04040-13 Sub cap gasket..........................................1 04040-73 Soc. hd. cap screw.................................... 1
04040-14 Flat washer, .265 x .500 x .031 .................1 04040-74 High collar lockwasher, .250 ID ................ 5
04040-15 Elastic hex nut, 1/4-20...............................1 04040-75 Governor base .......................................... 1
04040-16 Screw, .250-20 x 3.250 UNC2A 04040-76 Pin............................................................. 2
high speed stop (T.C. governor)................1 04040-77 Base oil seal.............................................. 1
04040-17 Fil. hd. dr. screw, 10-32 x .500 ..................1 04040-78 Shaft spacer cap ....................................... 1
04040-18 Washer ......................................................1 04040-79 Relief valve stop sleeve ............................ 1
04040-19 Soc. hd. cap screw, 10-32 x .625 ..............1 04040-79A Relief valve plunger .................................. 1
04040-20 High collar Iockwasher, #10 ......................1 04040-80 Pin............................................................. 1
04040-21 Soc. hd. cap screw, 10-32 x 7/8 ................1 04040-81 Relief valve spring..................................... 1
04040-22 Cover plate gasket ....................................1 04040-82 Relief valve sleeve .................................... 1
04040-23 Cover plate ................................................1 04040-83 Plastic plug, 118 NPT ............................... 1
04040-24 Screw (T.C. gov. low speed stop) .............1 04040-84 Terminal shaft ........................................... 1
04040-25 Shakeproof washer, 1/4 ............................6 04040-85 Spacer cap................................................ 1
04040-26 Vent screw, .250-28 ..................................1 04040-86 Torsion spring ........................................... 1
04040-27 Lockwasher, .375 ID..................................1 04040-87 Soc. hd. pipe plug ..................................... 1
04040-28 Soc. hd. cap screw, .375-24 x .625 ...........1 04040-88 Hex hd. jam nut, .250-28........................... 1
04040-29 Lockwire ....................................................1 04040-89 Drilled cap screw, 1/4-28 x 1.500
04040-30 Cotter pin, .094 x .850 ...............................1 (eng. gov. high speed stop) ...................... 1
04040-31 Speed adjusting lever................................1 04040-90 Drive gear .................................................... 1
04040-32 Fork pin .....................................................2 04040-91 Idler gear stud ........................................... 1
04040-33 Floating lever.............................................1 04040-92 Idler gear................................................... 1
04040-34 Terminal lever............................................1 04040-93 Speed droop lever..................................... 1
04040-35 Washer, .265 x .500 x .064 thick ...............2 04040-94 Spring........................................................ 1
04040-36 Speed droop adj. screw.............................2 04040-95 Pin............................................................. 1
04040-37 Speed droop adj. bracket ..........................2 04040-96 Speed adjusting lever pin.......................... 1
04040-38 Lever .........................................................1 04040-97 Floating lever ............................................ 1
04040-39 Steel washer, .203 ID ................................1 04040-98 Fork pin ..................................................... 2
04040-40 Cotter pin, .060 x .312 ...............................1 04040-99 Spring fork................................................. 1
04040-41 Servomotor piston .....................................1 04040-100 Speed adj. lever ........................................ 1
04040-42 Speed droop lever .....................................1 04040-101 Spacer....................................................... 1
04040-43 Cotter pin, 1/16 5/8....................................3 04040-102 Speeder spring.......................................... 1
04040-44 Drilled headed pin .....................................1 04040-103 Pilot valve plunger (torque converter) ....... 1
04040-45 Ollite bushing. .439 OD .............................2 04040-104 Thrust bearing (T.C. gov.)......................... 1
04040-46 Washer, .641 x .875 x .025 to .029 ...........6 04040-105 Flyweight ................................................... 2
04040-47 Speed adj. sleeve......................................1 04040-106 Ballarm pin ................................................ 2
04040-48 Speed adj. shaft (eng. gov.) ......................1 04040-107 Retaining ring............................................ 4
04040-49 Oil seal, .762 OD .......................................6 04040-108 Ballhead assembly.................................... 1
04040-50 Terminal shaft............................................1 04040-109 Ballhead plug ............................................ 1
04040-51 Cotter pin, .094 x 1.000 .............................3 04040-110 Retaining ring............................................ 2
04040-52 Terminal sleeve .........................................2 04040-111 Spring fork................................................. 1
04040-53 Bushing .....................................................2 04040-112 Speeder spring.......................................... 1
04040-54 Plug ...........................................................2 04040-113 Pilot valve plunger (eng. gov.) .................. 1
04040-55 Spacer .......................................................1 04040-114 Thrust bearing........................................... 1
04040-56 Bushing .....................................................2 04040-115 Flyweight (eng. gov.)................................. 2
04040-57 Speed adj. sleeve......................................1 04040-116 Straight pin................................................ 2
04040-58 Shaft ..........................................................1 04040-117 Ballhead .................................................... 1
04040-59 Retaining ring, .338 dia. ............................1 04040-118 through 150.......................................Not used
Woodward 9
SGT Torque Converter Governor Manual 04040

Figure 4-1a. Exploded View of the SGT Torque Converter Governor

10 Woodward
Manual 04040 SGT Torque Converter Governor

Figure 4-1b. Exploded View of the SGT Torque Converter Governor

Woodward 11
SGT Torque Converter Governor Manual 04040

Chapter 5.
Auxiliary Equipment

Introduction
This chapter provides information for the solenoid speed setting, and Echelon
control. A brief explanation is followed by a schematic diagram (Figure 5-1) and
an exploded view (Figure 5-4) of an SGT governor equipped with these options.

In some installations there is an additional manual speed setting shaft for the
torque converter governor.

Echelon Control
Refer to Figures 5-1 and 5-2. Echelon control is used in some installations. In
this arrangement the first portion of movement of the engine governor speed
adjusting shaft raises the speed setting of the engine governor, and during this
time the torque converter governor is at its minimum speed setting as determined
by the low speed stop. Additional movement in the speed setting of direction
progressively raises the speed setting of the torque converter governor to its
maximum as determined by the high speed stop.

Figure 5-1. Schematic Diagram of the SGT Torque Converter with Echelon Yield
Linkage

12 Woodward
Manual 04040 SGT Torque Converter Governor

Solenoid Speed Setting

It is necessary to use a rather large amount of speed droop in the torque
converter governor to obtain stable operation, which means that the tail shaft is
governed at a much lower speed when fully loaded than when unloaded. To
minimize this undesirable effect, yet avoid overspeeding when the converter is
lightly loaded, governors are available with a solenoid which raises the torque
converter governor’s speed setting an amount equal to the speed droop. This
solenoid is operated by a pushbutton switch (usually on the operator’s crowd
lever). Just as the machine encounters a heavy load, the governor’s speed
setting is increased for the duration of the heavy load condition. Releasing it
when the load decreases prevents overspeeding the tail shaft under light load
conditions.

Figure 5-2. Echelon Speed Adjustment

Figure 5-3. Outline Drawing, SGT Governor with Solenoid Speed Setting

Woodward 13
SGT Torque Converter Governor Manual 04040

Parts Information
Refer to the parts ordering information in section four when ordering parts for
Figure 5-4.

Ref. No. Part Name ..........................................Quantity

04040-151 Solenoid (24 V) ............................................... 1
04040-152 Bracket............................................................ 1
04040-153 Spring.............................................................. 1
04040-154 Solenoid lever ................................................. 1
04040-155 Shakeproof washer, 1/4 .................................. 1
04040-156 Soc. hd. cap screw, 250-18 x 750 ................... 1
04040-157 Nut .................................................................. 2
04040-158 Screw .............................................................. 2
04040-159 Shakeproof washer ......................................... 2
04040-160 Nut, .312-24 .................................................... 2

SOLENOID SPEED SETTING PARTS

Figure 5-4. Exploded View, Solenoid Speed Setting

14 Woodward
Manual 04040 SGT Torque Converter Governor

Chapter 6.
Service Options

Product Service Options

The following factory options are available for servicing Woodward equipment,
based on the standard Woodward Product and Service Warranty (5-01-1205)
that is in effect at the time the product is purchased from Woodward or the
service is performed:
• Replacement/Exchange (24-hour service)
• Flat Rate Repair
• Flat Rate Remanufacture

If you are experiencing problems with installation or unsatisfactory performance

of an installed system, the following options are available:
• Consult the troubleshooting guide in the manual.
• Contact Woodward technical assistance (see “How to Contact Woodward”
later in this chapter) and discuss your problem. In most cases, your problem
can be resolved over the phone. If not, you can select which course of
action you wish to pursue based on the available services listed in this
section.

Replacement/Exchange
Replacement/Exchange is a premium program designed for the user who is in
need of immediate service. It allows you to request and receive a like-new
replacement unit in minimum time (usually within 24 hours of the request),
providing a suitable unit is available at the time of the request, thereby
minimizing costly downtime. This is also a flat rate structured program and
includes the full standard Woodward product warranty (Woodward Product and
Service Warranty 5-01-1205).

This option allows you to call in the event of an unexpected outage, or in

advance of a scheduled outage, to request a replacement control unit. If the unit
is available at the time of the call, it can usually be shipped out within 24 hours.
You replace your field control unit with the like-new replacement and return the
field unit to the Woodward facility as explained below (see “Returning Equipment
for Repair” later in this chapter).

Charges for the Replacement/Exchange service are based on a flat rate plus
shipping expenses. You are invoiced the flat rate replacement/exchange charge
plus a core charge at the time the replacement unit is shipped. If the core (field
unit) is returned to Woodward within 60 days, Woodward will issue a credit for
the core charge. [The core charge is the average difference between the flat rate
replacement/exchange charge and the current list price of a new unit.]

Return Shipment Authorization Label. To ensure prompt receipt of the core,

and avoid additional charges, the package must be properly marked. A return
authorization label is included with every Replacement/Exchange unit that leaves
Woodward. The core should be repackaged and the return authorization label
affixed to the outside of the package. Without the authorization label, receipt of
the returned core could be delayed and cause additional charges to be applied.

Woodward 15
SGT Torque Converter Governor Manual 04040
Flat Rate Repair
Flat Rate Repair is available for the majority of standard products in the field.
This program offers you repair service for your products with the advantage of
knowing in advance what the cost will be. All repair work carries the standard
Woodward service warranty (Woodward Product and Service Warranty 5-01-
1205) on replaced parts and labor.

Flat Rate Remanufacture

Flat Rate Remanufacture is very similar to the Flat Rate Repair option with the
exception that the unit will be returned to you in “like-new” condition and carry
with it the full standard Woodward product warranty (Woodward Product and
Service Warranty 5-01-1205). This option is applicable to mechanical products
only.

Returning Equipment for Repair

If a control (or any part of an electronic control) is to be returned to Woodward for
repair, please contact Woodward in advance to obtain a Return Authorization
Number. When shipping the item(s), attach a tag with the following information:
• name and location where the control is installed;
• name and phone number of contact person;
• complete Woodward part number(s) and serial number(s);
• description of the problem;
• instructions describing the desired type of repair.

CAUTION
To prevent damage to electronic components caused by improper handling,
read and observe the precautions in Woodward manual 82715, Guide for
Handling and Protection of Electronic Controls, Printed Circuit Boards, and
Modules.

Packing a Control
Use the following materials when returning a complete control:
• protective caps on any connectors;
• antistatic protective bags on all electronic modules;
• packing materials that will not damage the surface of the unit;
• at least 100 mm (4 inches) of tightly packed, industry-approved packing
material;
• a packing carton with double walls;
• a strong tape around the outside of the carton for increased strength.

16 Woodward
Manual 04040 SGT Torque Converter Governor
Return Authorization Number
When returning equipment to Woodward, please telephone and ask for the
Customer Service Department [1 (800) 523-2831 in North America or
+1 (970) 482-5811]. They will help expedite the processing of your order through
our distributors or local service facility. To expedite the repair process, contact
Woodward in advance to obtain a Return Authorization Number, and arrange for
issue of a purchase order for the item(s) to be repaired. No work can be started
until a purchase order is received.

NOTE
We highly recommend that you make arrangement in advance for return
shipments. Contact a Woodward customer service representative at 1 (800)
523-2831 in North America or +1 (970) 482-5811 for instructions and for a
Return Authorization Number.

Replacement Parts
When ordering replacement parts for controls, include the following information:
• the part number(s) (XXXX-XXXX) that is on the enclosure nameplate;
• the unit serial number, which is also on the nameplate.

How to Contact Woodward

In North America use the following address when shipping or corresponding:
Woodward Governor Company
PO Box 1519
1000 East Drake Rd
Fort Collins CO 80522-1519, USA

Telephone—+1 (970) 482-5811 (24 hours a day)

Toll-free Phone (in North America)—1 (800) 523-2831
Fax—+1 (970) 498-3058

For assistance outside North America, call one of the following international
Woodward facilities to obtain the address and phone number of the facility
nearest your location where you will be able to get information and service.

Facility Phone Number

Brazil +55 (19) 3708 4800
India +91 (129) 230 7111
Japan +81 (476) 93-4661
The Netherlands +31 (23) 5661111

You can also contact the Woodward Customer Service Department or consult
our worldwide directory on Woodward’s website (www.woodward.com) for the
name of your nearest Woodward distributor or service facility. [For worldwide
directory information, go to www.woodward.com/ic/locations.]

Woodward 17
SGT Torque Converter Governor Manual 04040

Engineering Services
Woodward Industrial Controls Engineering Services offers the following after-
sales support for Woodward products. For these services, you can contact us by
telephone, by email, or through the Woodward website.

• Technical Support
• Product Training
• Field Service

Contact information:
Telephone—+1 (970) 482-5811
Toll-free Phone (in North America)—1 (800) 523-2831
Email—[email protected]
Website—www.woodward.com/ic

Technical Support is available through our many worldwide locations or our

authorized distributors, depending upon the product. This service can assist you
with technical questions or problem solving during normal business hours.
Emergency assistance is also available during non-business hours by phoning
our toll-free number and stating the urgency of your problem. For technical
support, please contact us via telephone, email us, or use our website and
reference Customer Services and then Technical Support.

Product Training is available at many of our worldwide locations (standard

classes). We also offer customized classes, which can be tailored to your needs
and can be held at one of our locations or at your site. This training, conducted
by experienced personnel, will assure that you will be able to maintain system
reliability and availability. For information concerning training, please contact us
via telephone, email us, or use our website and reference Customer Services
and then Product Training.

Field Service engineering on-site support is available, depending on the product

and location, from one of our many worldwide locations or from one of our
authorized distributors. The field engineers are experienced both on Woodward
products as well as on much of the non-Woodward equipment with which our
products interface. For field service engineering assistance, please contact us
via telephone, email us, or use our website and reference Customer Services
and then Technical Support.

18 Woodward
 Manual 04040 SGT Torque Converter Governor

Technical Assistance
If you need to telephone for technical assistance, you will need to provide the following information.
Please write it down here before phoning:

General
Your Name
Site Location
Phone Number
Fax Number

Prime Mover Information

Engine/Turbine Model Number
Manufacturer
Number of Cylinders (if applicable)
Type of Fuel (gas, gaseous, steam, etc)
Rating
Application

Control/Governor Information
Please list all Woodward governors, actuators, and electronic controls in your system:

Woodward Part Number and Revision Letter

Control Description or Governor Type

Serial Number

Woodward Part Number and Revision Letter

Control Description or Governor Type

Serial Number

Woodward Part Number and Revision Letter

Control Description or Governor Type

Serial Number
If you have an electronic or programmable control, please have the adjustment setting positions or
the menu settings written down and with you at the time of the call.

Woodward 19
 We appreciate your comments about the content of our publications.
Send comments to: [email protected]
Please include the manual number from the front cover of this publication.

PO Box 1519, Fort Collins CO 80522-1519, USA

1000 East Drake Road, Fort Collins CO 80525, USA
Phone +1 (970) 482-5811 • Fax +1 (970) 498-3058
Email and Website—www.woodward.com

FM 57982
BS EN ISO 9001:1994
6 March 2001

Woodward has company-owned plants, subsidiaries, and branches,

as well as authorized distributors and other authorized service and sales facilities throughout the world.
Complete address / phone / fax / email information for all locations is available on our website.

03/10/F