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    Question 2

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    Angelyn Samande
    The document discusses a time when the author was dissatisfied during a purchase. When trying to find a material for a project in a hurry, the first salesperson said they did not have the material in a rude manner, dissatisfying the customer. A second salesperson helped locate the material. The author believes customer satisfaction is important for businesses but some stores do not score well due to a lack of proper training for employees on how to treat customers correctly. Stores may also not conduct training to save on expenses.

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    Question 2

    Uploaded by

    Angelyn Samande
    7 views1 page
    The document discusses a time when the author was dissatisfied during a purchase. When trying to find a material for a project in a hurry, the first salesperson said they did not have the material in a rude manner, dissatisfying the customer. A second salesperson helped locate the material. The author believes customer satisfaction is important for businesses but some stores do not score well due to a lack of proper training for employees on how to treat customers correctly. Stores may also not conduct training to save on expenses.

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    question 2

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    The document discusses a time when the author was dissatisfied during a purchase. When trying to find a material for a project in a hurry, the first salesperson said they did not have the material in a rude manner, dissatisfying the customer. A second salesperson helped locate the material. The author believes customer satisfaction is important for businesses but some stores do not score well due to a lack of proper training for employees on how to treat customers correctly. Stores may also not conduct training to save on expenses.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    7 views1 page

    Question 2

    Uploaded by

    Angelyn Samande
    The document discusses a time when the author was dissatisfied during a purchase. When trying to find a material for a project in a hurry, the first salesperson said they did not have the material in a rude manner, dissatisfying the customer. A second salesperson helped locate the material. The author believes customer satisfaction is important for businesses but some stores do not score well due to a lack of proper training for employees on how to treat customers correctly. Stores may also not conduct training to save on expenses.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 1

    ANGELYN E.

    SAMANDE

    “QUESTION #2”

    CUSTOMER SATISFACTION: Research has shown that only about three out of every
    four customers are, on average, satisfied by a firm’s marketing programs. Give an example
    of a purchase you made where you were not satisfied and what the firm could have changed
    to satisfy you. If customer satisfaction is so important to firms, why don’t they score better
    in this area?

    Most of the time when I buy materials for my projects and I can’t easily find some of it,
    especially when I am in a hurry, I try to seek help from saleslady. At first it was ok for me when
    she said that they don’t have that material (in a mataray way) even though I felt a little bit
    dissatisfied. Since I badly need it and I have trust issues I ask another saleslady about it and this
    time, she accompanied me to where I can find it. It really saddens me as a customer that there are
    really some salesladies who didn’t know how to communicate properly with their customers and
    are not doing their job accordingly. This happens to me not only once, but several times at
    different stores. This can be changed by conducting proper training to their sales agents or
    employees on how to treat their customer correctly in order to satisfy them. I believe that
    customer satisfaction is really an important key in business and some store don’t score better on
    this because of lack on conducting proper training and orientation on their employees. Also
    because the stores maybe don’t really conduct trainings so they can have less expenses.

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