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    vinod
    The customer's bank account was put under lien due to delayed minimum credit card payment. There is Rs. 21,375 in the account currently. The customer had already paid Rs. 6,000 towards the credit card bill one week ago. The customer is requesting the bank representative to adjust the Rs. 21,375 balance in the account towards the outstanding credit card bill so that the total minimum due is paid. However, the bank representative says they do not have information about the credit card account and asks the customer to contact the credit card team directly to resolve the issue.

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    Untitled Document

    Uploaded by

    vinod
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    The customer's bank account was put under lien due to delayed minimum credit card payment. There is Rs. 21,375 in the account currently. The customer had already paid Rs. 6,000 towards the credit card bill one week ago. The customer is requesting the bank representative to adjust the Rs. 21,375 balance in the account towards the outstanding credit card bill so that the total minimum due is paid. However, the bank representative says they do not have information about the credit card account and asks the customer to contact the credit card team directly to resolve the issue.

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    The customer's bank account was put under lien due to delayed minimum credit card payment. There is Rs. 21,375 in the account currently. The customer had already paid Rs. 6,000 towards the credit card bill one week ago. The customer is requesting the bank representative to adjust the Rs. 21,375 balance in the account towards the outstanding credit card bill so that the total minimum due is paid. However, the bank representative says they do not have information about the credit card account and asks the customer to contact the credit card team directly to resolve the issue.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    37 views3 pages

    Untitled Document

    Uploaded by

    vinod
    The customer's bank account was put under lien due to delayed minimum credit card payment. There is Rs. 21,375 in the account currently. The customer had already paid Rs. 6,000 towards the credit card bill one week ago. The customer is requesting the bank representative to adjust the Rs. 21,375 balance in the account towards the outstanding credit card bill so that the total minimum due is paid. However, the bank representative says they do not have information about the credit card account and asks the customer to contact the credit card team directly to resolve the issue.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    11/25/2020

    Chat Transcript
    Axis Bank Support
    Welcome to Axis Bank Support, our customer support executive will be with you shortly.
    Me
    Hi
    Me
    Gm
    Niveditha
    Greetings for the day! Welcome to the Axis Bank chat support. I am Niveditha, how may I assist you?
    Me
    my account was leaned due to delay in credit card minimu due payment delay
    Me
    now in My Account there is 21,375 rs. is there..
    Niveditha
    I understand your concern regarding the lien marked in the account and will be glad to assist you.
    Me
    earlier I m already paid 6000rs. towards credit card bill..
    Niveditha
    I wish to inform you that Rs. 236.00 is towards debit card annual fee
    Me
    so now if u adjust these 21375 rs. towards credit card bill
    Niveditha
    And Rs. 27305.00 is credit card due payment.
    Me
    that is what i m saying
    Me
    6000 alraedy paid one week back..
    Niveditha
    Regarding the credit card due payment I request you to coordinate with the credit card team
    Niveditha
    I regret for the inconvenience caused.
    Niveditha
    https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-paymentandstatus-3.aspx
    Me
    those people are sayiing
    Niveditha
    Kindly go through the link to get in contact with credit card department
    1/3
    11/25/2020

    Me
    to Contact SA department
    Me
    I dont know ewhat to do
    Me
    r u people playing games
    Niveditha
    I certainly understand your concern and regret for the inconvenience caused.
    Me
    See one thing
    Niveditha
    However regarding credit card due, we will not have information.
    Me
    when I m contacting credit card team
    Niveditha
    hence requesting you to get in touch with credit card team, they will help you to resolve this on priority.
    Me
    What they are saying...like you people has to raise the mail to credit card regarding this adjustment
    Me
    so that it can be solved.
    Niveditha
    I am sorry to hear about this incident.
    Niveditha
    You can also chat with the credit card team.
    Niveditha
    however I will help you send an email.
    Me
    hence Im requesting you to adjust my account balance
    Me
    towards towards credit card bill
    Me
    so that I will be paid total credit card minimum due..
    Niveditha
    Kindly go through the linka nd select email option so that you can send an email to credit card team regarding this issue-
    https://application.axisbank.co.in/webforms/axis-support/sub-issues/Cards-Credit-paymentandstatus-3.aspx
    Me
    Madam..They are asking not the mail from my side...
    Me
    they are asking mail from savings account departtment

    2/3
    11/25/2020

    Niveditha
    I apologize for the inconvenience caused.
    Me
    regarding confirmation for the adjustment
    Me
    u got it
    Niveditha
    However as the query is regarding the credit card team we will not have information regarding this.
    Niveditha
    I wish I could help you more in this.
    Me
    in waht way u r helping me
    Niveditha
    I wish to inform you that in savings account there is a Lien amount of Rs. 236.00
    Niveditha
    And reamining amount is towards credit card hence request =ing you to contact the concerned department for further information.

    3/3

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