TRAINING PLAN

Course FOOD AND BEVERAGES SERVICES NC II

Unit of PREPARE THE DINING ROOM RESTAURANT AREA FOR
Competency: SERVICE
Module Title: PREPARING THE DINING ROOM RESTAURANT AREA FOR
SERVICE
Modality: Check which modality will be adopted. Multi –modal is allowed

( ) Full-online ( / ) Blended Online ( ) Distance Learning

Learning Contents Learning Resources
Outcomes
L01. Take  Definition of  ECblm(https://clarkcollege.edu.p
table reservation h/moodle/course/view.php?
reservation  Types of id=140)
reservation  Fundamentals in Food Service
 Reservation Operations by Bajao and
procedure Bachanicha(2019), Wisemans
 Guidelines in Books Trading Inc. pp 4-9
reservation  Youtube
(company policies)  Printed Module(CBLM)
 Types of forms
 LMS(Moodle)
used in reservation
 Guidelines in
recording and
filling form
Introduction of
Food Services
Technology

 Functions and  ECblm(https://clarkcollege.edu.p

LO2.Prepare
usage of waiter’s
service h/moodle/course/view.php?
station
stations id=140)
 Station mise-en-
and  Fundamentals in Food Service
place
equipment Operations by Bajao and
 Generals rules in
laying cover/table Bachanicha(2019), Wisemans
set-up Books Trading Inc. pp 11-56
 Guidelines in  Youtube
setting up the  Printed Module(CBLM)
waiter station  LMS(Moodle)

 ECblm(https://clarkcollege.edu.p
LO3. Set-up h/moodle/course/view.php?
the tables  Types of service id=140)
in the  Types of napkin  Fundamentals in Food Service
dining area folding style Operations by Bajao and
 Table skirting Bachanicha(2019), Wisemans
 technique Books Trading Inc. pp 57-70
Procedures in  Youtube
cleaning food and  Printed Module(CBLM)
beverage wares  LMS(Moodle)

 ECblm(https://clarkcollege.edu.p
LO4. Set the  Different themes
mood/ and concepts of h/moodle/course/view.php?
ambiance of food service id=140)
the dining area facilities  Fundamentals in Food Service
Standard Operations by Bajao and
procedures in Bachanicha(2019), Wisemans
cleaning the dining Books Trading Inc. pp 71-75
area  Youtube
 Printed Module(CBLM)
 LMS(Moodle)

eLearning Infrastructure Requirement Name of the application

( /)LMS: Moodle
https://clarkcollege.edu.ph/moodle/
my/index.php
or Other: G-Suites
( ) application that provide access  G-DRIVE
to the digital content and any G-Docs,Slide Deck & G-Site
shared resources anywhere,  G-Classroom
anytime;
( ) application that allows G-Suites
communication between trainers  G-Meet
and peers synchronous and  Zoom
asynchronous; and  G-Classroom
( ) application that allows G-Suites
administration of assessment of  G-DRIVE
learning outcomes G-Docs,Slide Deck & G-Site
 G-Meet

Course FOOD AND BEVERAGES SERVICES NC II

Unit of WELCOME GUESTS AND TAKE FOOD AND BEVERAGE ORDERS
Compete
ncy:
Module WELCOMING GUESTS AND TAKING FOOD AND BEVERAGE
Title: ORDERS
Modality: Check which modality will be adopted. Multi –modal is allowed
( ) Full-online ( / ) Blended Online ( ) Distance Learning
Learning Contents Learning Resources
Outcomes
LO1. Welcome and  Procedure in  ECblm(https://clarkcollege.ed
greet guests welcoming and u.ph/moodle/course/view.php
greeting the ?id=140)
guest  Fundamentals in Food
 Standards Service Operations by Bajao
policies in and Bachanicha(2019),
checking Wisemans Books Trading Inc.
reservation pp 77-82
 Youtube
 Printed Module(CBLM)
 LMS(Moodle)

LO2. Seat the guests  Procedure in  ECblm(https://clarkcollege.ed

seating guest u.ph/moodle/course/view.php
 Functions and ?id=140)
layout of the  Fundamentals in Food
dining area Service Operations by Bajao
and Bachanicha(2019),
Wisemans Books Trading Inc.
pp 83-86
 Youtube
 Printed Module(CBLM)
 LMS(Moodle)

LO3. Take the food  Types of basic  ECblm(https://clarkcollege.ed

and beverage orders menu u.ph/moodle/course/view.php
 Order taking ?id=140)
procedures  Fundamentals in Food
 Principles in Service Operations by Bajao
promoting and and Bachanicha(2019),
selling the Wisemans Books Trading Inc.
menu pp 87-104
 Suggestive  Youtube
selling  Printed Module(CBLM)
technique  LMS(Moodle)
procedure
 Procedure in
serving the
menu
Types of tools
and utensils
LO4. Liase between  Procedure in  ECblm(https://clarkcollege.ed
kitchen and Service placing orders u.ph/moodle/course/view.php
areas  Quality control ?id=140)
procedures 
 Body  Fundamentals in Food
mechanics Service Operations by Bajao
 Nutrition and Bachanicha(2019),
information Wisemans Books Trading Inc.
Use of POS pp 105-109
printers and
 Food and Beverage Service
electronic
by Leonora D. Basbas (2017),
ordering
Rex book store Inc. pp 3-22
 Youtube
 Printed Module(CBLM)
 LMS(Moodle)

eLearning Infrastructure Requirement Name of the application

( /)LMS: Moodle
https://clarkcollege.edu.ph/moodle/
my/index.php
or Other: G-Suites
( ) application that provide access  G-DRIVE
to the digital content and any G-Docs,Slide Deck & G-Site
shared resources anywhere,  G-Classroom
anytime;
( ) application that allows G-Suites
communication between trainers  G-Meet
and peers synchronous and  Zoom
asynchronous; and  G-Classroom
( ) application that allows G-Suites
administration of assessment of  G-DRIVE
learning outcomes G-Docs,Slide Deck & G-Site
 G-Meet

Course FOOD AND BEVERAGES SERVICES NC II

Unit of PROMOTE FOOD AND BEVERAGE PRODUCTS
Competency:
Module Title: PROMOTING FOOD AND BEVERAGE PRODUCTS
Modality: Check which modality will be adopted. Multi –modal is allowed

( ) Full-online ( / ) Blended Online ( ) Distance Learning

Learning Contents Learning Resources
 Outcomes
 ECblm(https://clarkcollege.ed
LO1. Know the  Menu u.ph/moodle/course/view.php
product familiarization ?id=140)
 Different types of  Fundamentals in Food
menus Service Operations by Bajao
 Matching food and Bachanicha(2019),
and beverage Wisemans Books Trading Inc.
Different kinds of pp 111-123
food allergens  Youtube
 Printed Module(CBLM)
 LMS(Moodle)

LO2.  Suggestive selling

Undertake techniques and  ECblm(https://clarkcollege.ed
Suggestive principle u.ph/moodle/course/view.php
Selling  Techniques on ?id=140)
the following  Fundamentals in Food
 Basic food Service Operations by Bajao
preparation of and Bachanicha(2019),
the dish Wisemans Books Trading Inc.
 Basic food pp 123-127
ingredients of  Youtube
the dish  Printed Module(CBLM)
 Preparation
 LMS(Moodle)
time of the dish
 Standard
portioning and
accompanimen
t of food order
 Complementar
y items and
special
quantities of
the dish
 Complementar
y items and
special
quantities of
the dish
 Tips on
effective sales
presentation

 Definition of
 ECblm(https://clarkcollege.ed
upselling
LO3. Carry out u.ph/moodle/course/view.php
 Techniques on
Upselling ?id=140)
upselling
strategies  Fundamentals in Food
Service Operations by Bajao
and Bachanicha(2019),
Wisemans Books Trading Inc.
pp 123-127
 Youtube
 Printed Module(CBLM)
 LMS(Moodle)

eLearning Infrastructure Requirement Name of the application

( /)LMS: Moodle
https://clarkcollege.edu.ph/moodle/
my/index.php
or Other: G-Suites
( ) application that provide access  G-DRIVE
to the digital content and any G-Docs,Slide Deck & G-Site
shared resources anywhere,  G-Classroom
anytime;
( ) application that allows G-Suites
communication between trainers  G-Meet
and peers synchronous and  Zoom
asynchronous; and  G-Classroom
( ) application that allows G-Suites
administration of assessment of  G-DRIVE
learning outcomes G-Docs,Slide Deck & G-Site
 G-Meet

Course FOOD AND BEVERAGES SERVICES NC II

Unit of PROVIDE FOOD AND BEVERAGE SERVICES TO THE
Competency: GUESTS
Module Title: PROVIDING FOOD AND BEVERAGE SERVICES TO THE
GUESTS
Modality: Check which modality will be adopted. Multi –modal is allowed

( ) Full-online ( / ) Blended Online ( ) Distance Learning

Learning Contents Learning Resources
Outcomes
LO1. Serve  Types of food  ECblm(https://clarkcollege.edu.p
food orders service styles h/moodle/course/view.php?
 General service id=140)
principles  Fundamentals in Food Service
Operations by Bajao and
Bachanicha(2019), Wisemans
Books Trading Inc. pp 129-140
 Youtube
  Printed Module(CBLM)
 LMS(Moodle)

 ECblm(https://clarkcollege.edu.p
 Sequence of h/moodle/course/view.php?
LO2. Assist the service id=140)
diners  Ways on how to  Fundamentals in Food Service
handling guests Operations by Bajao and
with special
Bachanicha(2019), Wisemans
needs
Books Trading Inc. pp 129-140
 Menu
familiarization  Youtube
 Different types of  Printed Module(CBLM)
table service  LMS(Moodle)
3-minutes check

 ECblm(https://clarkcollege.edu.p
 Principle of h/moodle/course/view.php?
LO3. Perform general services id=140)
banquet or  Definition of  Fundamentals in Food Service
catering food banquet services Operations by Bajao and
service Principles on Bachanicha(2019), Wisemans
food and Books Trading Inc. pp 129-140
beverage service  Youtube
safety  Printed Module(CBLM)
 LMS(Moodle)

 ECblm(https://clarkcollege.edu.p
 Differentiate red
Wine, White wine h/moodle/course/view.php?
LO4. Serve id=140)
and Sparkling Wine
beverage  Fundamentals in Food Service
 Understanding
orders Operations by Bajao and
Wine Service
 Wine Evaluation Bachanicha(2019), Wisemans
 Wine and Food Books Trading Inc. pp 141-154
Pairing  Youtube
 Printed Module(CBLM)
 LMS(Moodle)

 ECblm(https://clarkcollege.edu.p
 Procedures in h/moodle/course/view.php?
LO5. Process accepting cash and id=140)
payments and non-cash payments  Fundamentals in Food Service
receipts  Procedures in Operations by Bajao and
issuing receipt on Bachanicha(2019), Wisemans
 payments Books Trading Inc. pp 156-166
 Basic Mathematical  Youtube
Operations (MDAS)  Printed Module(CBLM)
 LMS(Moodle)
 ECblm(https://clarkcollege.edu.p
h/moodle/course/view.php?
 Proper bussing id=140)
LO6. Conclude procedure.
food service  Fundamentals in Food Service
 Procedure on
and close down Operations by Bajao and
Settlement of
dining area guests bill Bachanicha(2019), Wisemans
 Bidding Goodbye Books Trading Inc. pp 167-176
and thanking the  Youtube
guest procedures  Printed Module(CBLM)
 Things to  LMS(Moodle)
remember in
Closing the
Restaurant
 ECblm(https://clarkcollege.edu.p
h/moodle/course/view.php?
 Ways in handling id=140)
LO7. Manage intoxicated  Fundamentals in Food Service
intoxicated persons
persons Operations by Bajao and
 Companies Bachanicha(2019), Wisemans
policies on Books Trading Inc. pp 176-190
handling  Youtube
intoxicated
 Printed Module(CBLM)
persons
 LMS(Moodle)
 Communication
and Reporting
Skills

eLearning Infrastructure Requirement Name of the application

( /)LMS: Moodle
https://clarkcollege.edu.ph/moodle/
my/index.php
or Other: G-Suites
( ) application that provide access  G-DRIVE
to the digital content and any G-Docs,Slide Deck & G-Site
shared resources anywhere,  G-Classroom
anytime;
( ) application that allows G-Suites
communication between trainers  G-Meet
and peers synchronous and  Zoom
asynchronous; and  G-Classroom
( ) application that allows G-Suites
 administration of assessment of  G-DRIVE
learning outcomes G-Docs,Slide Deck & G-Site
 G-Meet

Course FOOD AND BEVERAGES SERVICES NC II

Unit of PROVIDE ROOM SERVICE
Competency:
Module Title: PROVIDING ROOM SERVICE
Modality: Check which modality will be adopted. Multi –modal is allowed

( ) Full-online ( / ) Blended Online ( ) Distance Learning

Learning Contents Learning Resources
Outcomes
LO1. Take and  Types of  ECblm(https://clarkcollege.ed
Process room information in room u.ph/moodle/course/view.php
service orders service orders ?id=140)Fundamentals in
 Procedure in room Food Service Operations by
service orders Bajao and Bachanicha(2019),
 Suggestive selling Wisemans Books Trading Inc.
techniques pp 197-210
 Youtube
 Printed Module(CBLM)
 LMS(Moodle)

 ECblm(https://clarkcollege.ed
LO2. Set up trays  Types of room u.ph/moodle/course/view.php
and trolleys service equipment ?id=140)
and supplies  Fundamentals in Food
Service Operations by Bajao
 Procedure in and Bachanicha(2019),
Setting up trays or Wisemans Books Trading Inc.
trolley pp 211-218
 Youtube
 Safety procedures  Printed Module(CBLM)
in carrying trays and  LMS(Moodle)
trolley

 Procedure in
delivering room
service order
  ECblm(https://clarkcollege.ed
 Room service u.ph/moodle/course/view.php
LO3. Present and procedure ?id=140)
serve food and  Etiquette in room  Fundamentals in Food
beverage orders to service Service Operations by Bajao
guests procedure and Bachanicha(2019),
 Procedure in Wisemans Books Trading Inc.
presenting and pp 219-227
serving food  Youtube
 Printed Module(CBLM)
 LMS(Moodle)

 ECblm(https://clarkcollege.ed
 Procedure on u.ph/moodle/course/view.php
LO4. Present billing of guest ?id=140)
room service  Different mode of  Fundamentals in Food
account payment Service Operations by Bajao
and Bachanicha(2019),
Wisemans Books Trading Inc.
pp 228-231
 Youtube
 Printed Module(CBLM)
 LMS(Moodle)

 ECblm(https://clarkcollege.ed
u.ph/moodle/course/view.php
 Procedure on
LO5. Clear away ?id=140)
cleaning room
room service service area  Fundamentals in Food
equipment Service Operations by Bajao
and Bachanicha(2019),
Wisemans Books Trading Inc.
pp 232-237
 Youtube
 Printed Module(CBLM)
 LMS(Moodle)

Other Learning Resources:

 Food and Beverage Service
by Leonora D. Basbas (2017),
Rex book store Inc. pp 66-71

eLearning Infrastructure Requirement Name of the application

( /)LMS: Moodle
https://clarkcollege.edu.ph/moodle/
 my/index.php
or Other: G-Suites
( ) application that provide access  G-DRIVE
to the digital content and any G-Docs,Slide Deck & G-Site
shared resources anywhere,  G-Classroom
anytime;
( ) application that allows G-Suites
communication between trainers  G-Meet
and peers synchronous and  Zoom
asynchronous; and  G-Classroom
( ) application that allows G-Suites
administration of assessment of  G-DRIVE
learning outcomes G-Docs,Slide Deck & G-Site
 G-Meet

Course FOOD AND BEVERAGES SERVICES NC II

Unit of RECEIVE AND HANDLE GUEST CONCERNS
Competency:
Module Title: RECEIVING AND HANDLING GUEST CONCERNS
Modality: Check which modality will be adopted. Multi –modal is allowed

( ) Full-online ( / ) Blended Online ( ) Distance Learning

Learning Contents Learning Resources
Outcomes

LO1. Listen to  Type of  ECblm(https://clarkcollege.ed

the complaint guest/customer u.ph/moodle/course/view.php
 Type or guest ?id=140)
complaint  Fundamentals in Food
 Company policies Service Operations by Bajao
work ethics in and Bachanicha(2019),
handling guest Wisemans Books Trading Inc.
complaint pp 243-265
 Effective  Youtube
communication
 Printed Module(CBLM)
skills in addressing
guest complaint  LMS(Moodle)

LO2. Apologize  Company policies

to the guest  ECblm(https://clarkcollege.ed
work ethics on
apologizing to the u.ph/moodle/course/view.php
guest ?id=140)
 Effective  Fundamentals in Food
communication Service Operations by Bajao
skills in addressing and Bachanicha(2019),
empathy Wisemans Books Trading Inc.
  Basic problem pp 266-272
solving skills  Youtube
 Printed Module(CBLM)
 LMS(Moodle)

 ECblm(https://clarkcollege.ed
LO3. Take  Company policies u.ph/moodle/course/view.php
proper action work ethics on ?id=140)
on the appropriate action
complaint  Fundamentals in Food
 Effective
Service Operations by Bajao
communication in
addressing problem and Bachanicha(2019),
solving skills Wisemans Books Trading Inc.
 Type of feedback pp 275-285
 Youtube
 Printed Module(CBLM)
 LMS(Moodle)

 ECblm(https://clarkcollege.ed
 Types of forms used u.ph/moodle/course/view.php
in recording ?id=140)
LO4. Record complaints and
complaint  Fundamentals in Food
addressing the Service Operations by Bajao
complaints and Bachanicha(2019),
 Procedure on Wisemans Books Trading Inc.
recording complaint pp 286-293
 Company policies
 Youtube
on proper
endorsement  Printed Module(CBLM)
 LMS(Moodle)

eLearning Infrastructure Requirement Name of the application

( /)LMS: Moodle
https://clarkcollege.edu.ph/moodle/
my/index.php
or Other: G-Suites
( ) application that provide access  G-DRIVE
to the digital content and any G-Docs,Slide Deck & G-Site
shared resources anywhere,  G-Classroom
anytime;
( ) application that allows G-Suites
communication between trainers  G-Meet
and peers synchronous and  Zoom
asynchronous; and  G-Classroom
( ) application that allows G-Suites
administration of assessment of  G-DRIVE
learning outcomes
 G-Docs,Slide Deck & G-Site
 G-Meet