1-Which of the following is not type of business?

a- Expert driven
b- Experience driven
c- Expense driven
d- Efficiency driven
 
2-Which of the following is known for the efficiency driven business?
a- Stock
b- Flow
c- Funds
d- Growth
                                                           
3-SCM stands for_______?
a- Supply chain management
b- Service chain management
c- Supply change management
d- Supply chain measures
referenced by: Page 176 handouts

4-Which of the following is a meaning of epistemological in knowledge management?

a- Involves knowledge creating individuals, groups, organization, and inter-organization
b- Involves tacit, explicit of knowledge
c- Involves implicit knowledge
d- Involves semantic knowledge

5- SECI process stands for _______?

a- Socialization extreme combination internalization
b- Security externalization combination internalization
c- Socialization externalization combination internalization
d- Socialization externalization combination initiative

6- Which of the following means collaboration, knowledge sharing of logistics and

consensus among knowledge workers and suppliers?
a- Socialization externalization combination internalization (SECI)
b- Customer relationship management (CRM)
c- Supply chain management (SCM)
d- None of the above
 
7-Knowledge generation process includes all of the following except?
a- Acquire                              
b- Rent
c- Dedicate
d- Require
 
8-Identify the school that looks to KM as a dimension of competitive strategy?
a- The Economic school
b- The strategic school
c- The organizational school
d- The management school

9-Which of them is wrongly connected?

a- Socialization----the conversion of tacit knowledge to tacit knowledge
b- Combination------the conversion of explicit knowledge to Tacit knowledge
c- Externalization----the conversion of tacit to explicit knowledge
d- Internalization---the conversion of explicit to tacit knowledge

10-Which of the following component is not a part of Nonaka’s model?

a- SECI process
b- Knowledge assets
c- Leadership
d- Ma

11-The idea of “managing” knowledge is ______________________ because it is not

something one typically thinks of as being managed.
Abstract
Concrete
Figurative
All of the given options

Which of the following is an intangible resource? 

Machinery
Land
Physical labors
Reputation

Tacit knowledge is expandable, diffusive and shareable but not

Compressible
Transmittable
Substitutable
All of these options
                                                    
                                              
                                                    
                                              
The terms “knowledge work” and “knowledge worker” first time coined by Professor Peter
Drucker in________.
1955
1960
1965
1970
Knowledge is always a part of a _________________ system.
Static
Close
Dynamic
Open

Knowledge embedded in systems, technology and _____________.

Brain
Environment
Processes
All of the given Options

To building KM system there are a lot of challenges that includes following EXCEPT:
Culture
Knowledge Evaluation
Knowledge Processing
Knowledge filtering

If learning insight and judgment abilities are merged together with knowledge in a person,
the person has _________________.
Knowledge
Understanding
Wisdom
Intelligence

A network engineer installs 5 computers in a firm using a Manual. After this experience, he
further installs 50 computers in another firm without use of manual. Engineer has
transferred his knowledge from __________.
Explicit to Tacit
Tacit to Explicit
Explicit to General
General to Expertise

Knowledge includes all of the following except:

Aggregated data
Disaggregated data
Appraised information
Personal experience

 
Question # 1 of 15
The preeminent contributor to value creation is? 
 Knowledge
 Cheaper material
 Easily available Labor
 None of the given options
Question # 2 of 15
Which of the following is the study of the principles of valid Inference and demonstration? 
 Logic
 Fact
Argument
 Rule

Question # 3 of 15
The “preface of any book” which tells about the book is an example of which of the
following? 
Tacit Knowledge
Declarative Knowledge
 Specific Knowledge
Episodic Knowledge
 
Question # 4 of 15
Which of the following can induce a cognitive dissonance between belief and practice? 
 Judgmental knowledge
 Categorical imperative
 Potential commitment
 Dynamic system

Question # 5 of 15
Successful adoption of Knowledge management require changes in all except? 
 Culture
 Management attitudes
 Communication skills
 All of the given options

Question # 6 of 15
Learning in human occurs in one of the following ways? 
 By Experience
 By Example
 By discovery
 All of the given options

Question # 7 of 15
Which of the following is not a mega trend in the new economy? 
 Technology
 Globalization 
 Workforce diversity
 Info/knowledge work

Question # 8 of 15
Which of the following is the body of data, information and knowledge relevant to an
individual organization’s existence? 
 Customer knowledge
 Knowledge in people
 Organizational memory
 Knowledge in products and services
 
Question # 9 of 15
Which of the following are the organizations related to law, accountancy, consultancy,
design, research and development, education and training under one title? 
 Information industries
 Knowledge industries
 Art industries
 Ethics industries
 
Question # 10 of 15
ERP stands for? 
 Enterprise retailing price
 Enterprise resource price
 Enterprise resource planning
 None of the given options

Question # 11 of 15
“The state of not knowing” is an example of which of the following? 
Knowledge
Wisdom
Ignorance
Understanding
 
Question # 12 of 15
Declarative knowledge is often characterized as which of the following? 
 Know-Why
Know-What
Know-How
Know-When

Question # 13 of 15
Knowledge hierarchy includes all of the following EXCEPT: 
 Data
Information
Knowledge
Intelligence
 
Question # 14 of 15
Which of the following is not an attribute of knowledge workers? 
 Innovation
 Sales
 Creation
 Distribution
 
In 1763 James Watt invented the steam engine
 
NEW Quiz:
 
Question # 1 of 15
Which of the following is wrongly connected? 
 Natural Capital -------- To be preserved
 Financial Capital -------To be attracted
 Social Capital ---------- To be generated
 Creative capital -------- To be cultivated 

Question # 2 of 15
Information is more significant than data because it is: 
 Context – Sensitive
 Consensus – Sensitive
 Technically – Sensitive
All of the given options
Ref: Information is context-sensitive; knowledge is consensus-oriented.
 
Question # 3 of 15
Which of the following year James Watt invented the steam engine in industrial age? 
 1762
 1763
 1764
 1765

 Question # 4 of 15
A leader who provides the vision, a direction for the knowledge management strategy, is
known as: 
 Strategic Knowledge Leader
 Core Leader
 Team Leader
 Chief Knowledge Leader
 
Question # 5 of 15
Which of the following knowledge refers to transmittable in formal and systematic
language? 
 Declarative knowledge
 Procedural knowledge
 Explicit knowledge
 Tacit knowledge
 
Question # 6 of 15
Successful adoption of Knowledge management require changes in all except? 
Culture
 Management attitudes
 Communication skills
 All of the given options

Question # 7 of 15
Which of the following is often called "on-line directory of expertise "? 
 Green pages
 White pages
 Yellow pages
 Red pages
 
Question # 8 of 15
“Behaviors- influencing fluids “is an example of which of the following? 
 Knowledge can be born
Knowledge can die
Knowledge can be owned
Knowledge can be stored
 
Question # 9 of 15
Which of the following stands for SCM? 
 Supply chance management
 Support change management
 Supply chain management
 Service change management
 
Question # 10 of 15
When John Naisbitt used the term mega trend? 
 1980
 1981
 1982
 1979

Question # 11 of 15
Which of the following is a statement that relates certain elements of truth about a subject
matter or domain? 
 Logic
Fact
 Argument
 Rule
 
Question # 12 of 15
Knowledge can be preserved in all of the following forms EXCEPT: 
 Patents
 Books
 Documentaries
 Languages
 
Question # 13 of 15
A method to simplify and improve the process of sharing, distributing, creating, capturing
and understanding knowledge in a company is known as? 
 Knowledge Management
 Capital Management
 Intellectual Resource Management
 None of the given options

Question # 14 of 15
Brain surgeon’s expertise is an example of which of the following knowledge? 
 Knowledge is immanent
 Knowledge can be owned
 Knowledge can be stored
 Knowledge can born
 
Question # 15 of 15
Knowledge management includes all of the following EXCEPT: 
 Gather
Organize
Replication
Refine

Which of the following system is always a part of knowledge? 

1.       Static system
2.       Close system
3.       Dynamic system
4.       Open system
 
All of the following are the examples of Arts industries EXCEPT:   
1.       Performers
2.       Accountancy
3.       Broadcasting
4.       Authors
 
Knowledge can be organized by following methods EXCEPT: 
1.       Cataloging
2.       Indexing
3.       Codifying
4.       Projecting
 
 The process that links the aquisition of raw material to the sale of the finished product
refers to which of the follwoing integration? 
1.       Horizontal integration
2.       Vertical Integration
3.       Horizontal & vertical both
4.       None of the given options
 
BPR stands for what? 
1.       Business, promotion, resources
2.       Business, product, retailers
3.       Business, process ,re engineering
4.       Benefit, promotion, resources
 
Which of the following is the process of gathering and making use of firm’s collective
expertise wherever it resides, on paper, in databases or in people’s heads? 
1.       E-Commerce Economy
2.       Electronic Economy
3.       Third World Economy
4.       Developed Economy
 
Which of the following knowledge is about topics such as restaurant, coins, and hurricanes,
was used to understand the concepts explained in the chapter? 
1.       Declarative Knowledge
2.       Procedural Knowledge
3.       General knowledge
4.       Specific knowledge
 
 Which of the following is a statement that relates certain elements of truth about a subject
matter or domain? 
 
1.       Logic
2.       Fact
3.       Argument
4.       Rule
 
Which of the following knowledge tends to be explicit, metaphysical, and objective?   
1.       Knowledge of rationality
2.       Knowledge of experience
3.       Knowledge of interest 
4.       None of the given option
 
 Which of the following knowledge refers to transmittable in formal and systematic
language?  
1.       Declarative knowledge
2.       Procedural knowledge
3.       Explicit knowledge
4.       Tacit knowledge
 
 
All of the following refers to knowledge-based resources EXCEPT:   
1.       Skills
2.       Abilities
3.       Learning capacities
4.       Expertise
 Referenced by:(
Ref: The term knowledge-based resources refer to skills, abilities, and learning capacity. People
can develop these through experience and formal training. Social

Which of the following is the process of gathering and making use of firm’s collective
expertise wherever it resides, on paper, in databases or in people’s heads? 
1.       Knowledge sharing
2.       Knowledge management
3.       Restructuring
4.       Reengineering
 
A lawyer who advocates a particular outcome in a trial based on legal precedents or a
judge who creates case law is using which of the following? 
1.       Analogy reasoning
2.       Case-based reasoning
3.       Formal reasoning
4.       Analytical reasoning
 
The branch of philosophy that studies the nature of knowledge, its presuppositions and
foundations, and its extent and validity refers to which of the following term? 
1.       Epistemological
2.       Psychological
3.       Ontological
4.       All of the given options 
 
 Opening the TV guide is an example of? 
1.       Action
2.       Data
3.       Information
4.       Knowledge
Quiz no.2 Faiza
 
Question # 1 of 15
Brain surgeon’s expertise is an example of which of the following knowledge? 
 
 Knowledge is immanent
 Knowledge can be owned
 Knowledge can be stored
 Knowledge can born
 
Question # 2 of 15
Which one of the following is not included in the individual competence family? 
 Professional staff
 Computer and administrative system
 Experts
 Research and development people
 
Question # 3 of 15
An engineer installs machinery in a factory by using a Manual. After this experience, he
further installs machinery in another factory without use of manual. Engineer has
transferred his knowledge from __________. 
Explicit to Tacit
Tacit to Explicit
Explicit to General
General to Expertise
 
Question # 4 of 15
Any connection that people outside the organization have with it, together with customer
loyalty, market share, the level of backorders, and so forth refers to which of the following
capital? 
 Structural capital
Relational capital
Human capital
All of the given options
 
Question # 5 of 15
Knowledge hierarchy includes all of the following EXCEPT: 
 Data
Information
Knowledge
Intelligence
 
Question # 6 of 15
Knowledge can be organized by following methods EXCEPT:  
 Cataloging
Indexing
Codifying
Projecting
 
Question # 7 of 15
Which of the following is often called "on-line directory of expertise "? 
 Green pages
 White pages
Yellow pages
 Red pages
Question # 8 of 15
Competency markets includes all of the following EXCEPT: 
 Behavior 
 Innovation
 Ideas
 Talent

Question # 10 of 15
Data communication, networking, and wireless transmission are examples of which of the
following?  
 Process drivers
 Technology drivers
 Financial drivers
 Personnel- specific drivers 
 
Question # 11 of 15
"To think, conceptualize and a set of actions" refers to which of the following? 
 Plan
 Analyze
 Reflect
 Act

Question # 12 of 15
Learning curves includes all of the following EXCEPT: 
 Learning can manifests itself
Learning by example
Learning by doing
Learning about
 
Question # 13 of 15
Which of the following is the type of knowledge that can be verbally explained, codified or
written down in specific documents? 
 Procedural Knowledge
Declarative knowledge
Explicit knowledge
Tacit knowledge
Ref:  Explicit knowledge is that which is codified and digitized in documents, books, reports,
spreadsheets, memos etc.
 
Question # 14 of 15
Which of the following is an brands etc? 
 Intellectual property assets
Human centered assets
Infrastructure assets
 Market assets
 
Question # 15 of 15
Which of the following is the study of the principles of valid Inference and demonstration? 
 Logic
 Fact
Argument
 Rule
 
TM Quiz No.2 
Question # 1 of 15
Which of the following ratio is to “estimate the value added by given knowledge assets
regardless of where they are located”? 
 Return-on-equity
 Return on investment
Return-on-knowledge
  None of the given options
 
Question # 2 of 15
Which one of the following is an aspect of Knowledge management? 
 Storing
 Transferring
 Promoting
 All of the given options
 
Question # 3 of 15
Which of the following year James Watt invented the steam engine in industrial age? 
 1762
 1763
 1764
 1765
 
Question # 4 of 15
When John Naisbitt used the term mega trend? 
 1980
 1981
 1982
 1979

Question # 5 of 15
In SECI model of knowledge creation “S” stands for which of the following? 
 Standardization
 Specialization
 Socialization
 None of the given options 

Question # 6 of 15
Which of the following knowledge “directs and constrains the activity”? 
 Knowledge resource
 Knowledge output
 Knowledge goal
 Knowledge input
 
Question # 7 of 15
Which one of the following is an essential part of learning? 
 Memory
 Knowledge
 Expertise
 None of the given options
 
Question # 8 of 15
Which of the following is the greatest baseball player of all time? 
 Shigeo Nagashima
 Cap Anson
 Pud Galvin
 Harry Wright
 
Question # 9 of 15
ROK stands for _________ 
 Return-on-equity
 Return on investment
 Return-on-knowledge
 None of the given options
 
Question # 10 of 15
From which of the following year the knowledge Management has started? 
 2000
 1990
 1980
 1970

Question # 11 of 15
Which of the following is the type of knowledge that can be verbally explained, codified or
written down in specific documents? 
 Procedural Knowledge
 Declarative knowledge
 Explicit knowledge
 Tacit knowledge
 
Question # 12 of 15
Knowledge management includes all of the following EXCEPT: 
 Gather
Organize
Replication
 Refine

Question # 13 of 15
Which of them is wrongly connected? 
Socialization----the conversion of tacit knowledge to tacit knowledge
Externalization----the conversion of tacit to explicit knowledge
Internalization---the conversion of explicit to tacit knowledge

Question # 14 of 15
Which of the following global economy is also called as the “Information Age”, the “third
Wave” or the________? 
 E-Commerce Economy
 Electronic Economy
 Third World Economy
 Developed Economy
 
Question # 15 of 15
Which of the following is a knowledge management school? 
 Economic school
 Organizational school
 Strategic school
 All of the given options

Quiz No.4
January 31, 2011
 
Question # 1 of 15
Which of the following is a global memory structure, a database or a repository that stores
all partial problem solutions?
Delphi method
Knowledge source
Blackboard
Procedure
 
In knowledge management, PPT stands for _____________.
People, Process, Things
Power, Productivity, Trust
People, Process, Technology
People, Productivity, Things
 
Which of the following is not a mega trend in the new economy?
Technology
Globalization
Workforce diversity
Info/knowledge work
 
Which of the following is the “Value created by fostering connections Between
individuals”?
Human capital
Relation capital
Structural Capital
Intellectual capital

Which of the following methods is related to qualitative tool for analyzing data?
Content analysis
Means, Standard Deviations, and Frequency Distributions
Scatter grams and Correlation Coefficients
Difference Tests

A knowledge worker remains with a company for a longer period if he has job security, a
degree of voluntarism, fair process and _____________.
Emotional Commitment
Affiliation with employees
Instruction Manual
All of the given Options
 
In first step of knowledge capture which is an appropriate tool to elicit information from
an expert?
Decision trees
Flowcharts
Interpreting the verbal information
Extensive interviews
 
Successful adoption of Knowledge management require changes in all except?
Culture
Management attitudes
Communication skills
All of the given options (Not Sure)
 
Organizational knowledge creation is a/an_____ process which upgrades itself.
Continuous
Discontinuous
Event-driven
Occasional
 
The first example of socialization comes from?
Ronda city
Tokyo city
Paris city
None of the above

Which of the following is NOT suitable for knowledge extraction?

Aggregated data
Disaggregated information
Appraised information
Personal experience
 
Which one of the following is not a related specific variable?
Age
Climate
Gender
Income
 
Which of the following global economy is also called as the “Information Age”, the “third
Wave” or the______?
E-Commerce Economy
Electronic Economy
Third World Economy
Developed Economy
 
If knowledge teams are task-oriented then which of the following is the characteristic of
knowledge communities?
Information-oriented
Knowledge-oriented
Interest-oriented
Action-oriented
 
Which one of the following are attributes of knowledge products and services?
Improve with use
Anticipate
Interactive
All of the given options
 
Next Quiz
 
Question # 1 of 15
A method to simplify and improve the process of sharing, distributing, creating, capturing
and understanding knowledge in a company is known as?
Knowledge Management
Capital Management
Intellectual Resource Management
None of the given options
 
Question # 2 of 15
All of the following are the Skandia forms of capital EXCEPT
Human capital
Structural Capital
Intellectual capital
Social Capital
 
Question # 3 of 15
Which one of the following is not a characteristic of blackboard system?
Diverse approaches to problem solving
Organized participation
Common language of interaction
Inflexible representation of information

Question # 4 of 15
Information combined with human thoughts is known as?
Data
Wisdom
Concept
Knowledge
 
Question # 5 of 15
Investors market includes all of the following EXCEPT:
Stockholders
Family
Friends (Not Sure)
Values
 
Question # 6 of 15
An effective data has which of the following characteristic/s?
Accurate
Large
Comparable
All of the given options (Not Sure)
 
Question # 7 of 15
The process that links the aquisition of raw material to the sale of the finished
product“refers to which of the follwoing integration?
Horizontal integration
Vertical Integration
Horizontal & vertical both
None of the given options
 
Question # 8 of 15
Which one is the bottom layer in KM Architecture?
Value-Added Layer
Repositories Layer
User Interface Layer
Middleware Layer
 
Question # 9 of 15
LLS stand for?
Lessons learned systems
Lessons learning system
Learning lessons system
None of the given options

Question # 10 of 15
Which of the following methods is NOT related to qualitative tool for analyzing data?
Scatter diagrams and Correlation Coefficients
Content analysis
Performance
Force-field analysis
 
Question # 11 of 15
Which of the following is the integral part of the Business to Business framework?
Supply Chain Management
 Value Chain
 E-business
Customer Relationship Management
 
Question # 12 of 15
Which of the following is not an attribute of knowledge workers?
Innovation
Sales
Creation
Distribution(Not Sure)
 
Question # 13 of 15
If a company has resources which have economic value, difficult to imitate, non-
substitutable and not readily available, then the company can generate which of the
following advantage?
Competitive Advantage
Knowledge Advantage
Capital Advantage
None of the given options
 
Question # 14 of 15
Internal fluctuation such as frequent rotation of personnel ___________knowledge
transfer.
Facilitates
Hinders
Accelerates
Does not affect

Question # 15 of 15
Which of the following knowledge refers to transmittable in formal and systematic
language?

Declarative knowledge
Procedural knowledge
Explicit knowledge
Tacit knowledge
 
Next Quiz
 
Question # 1 of 15
Phone services, fax services, answering services, web-hosting services, and meeting &
conference facilities are the examples of which of the following?
Virtual organizations
 Virtual communities
 Virtual offices
Virtual teams
 
Question # 2 of 15
If a company has resources which have economic value, difficult to imitate, non-
substitutable and not readily available, then the company can generate which of the
following advantage?
Competitive Advantage
 Knowledge Advantage
 Capital Advantage
None of the given options
 
Question # 3 of 15
In seven levers of knwoledge,which of the following company combines both product and
people levers?
Shell
Teltech
Siemens
Netscape

 
Question # 4 of 15
Development of knowledge from data or information is known as?
Knowledge application
Knowledge sharing
Knowledge capture
Knowledge discovery
 
Question # 5 of 15
In case of E-Business, we integrate the KM life cycle from knowledge creation to
knowledge distribution through following EXCEPT:
Business within Business
Business to Government
Business to Business
Business to Consumer
 
 
Question # 6 of 15
Taxonomies are also called as:
Dissemination
Indexing
Codification
Classification

Question # 7 of 15
In KMSLC the early phase starts with?
Information gathering (Not Sure)
Knowledge capture
Knowledge sharing
Information sharing
 
Question # 8 of 15
Which one of the following is the way of managing knowledge discovery?
Internalization and Externalization
Socialization and internalization
Externalization and Combination
Combination and Socialization
 
Question # 9 of 15
Developing new tacit or explicit knowledge from data and information or the synthesis of
prior knowledge is supported by which system?
Knowledge Application Systems
Knowledge Sharing Systems
Knowledge Capture Systems
Knowledge Discovery Systems
 
 
Question # 10 of 15
Three fundamental approaches used by the business valuation professional to value a
business include all except?
Cost
Income
Market approaches
All of the given options

Question # 11 of 15
Which one of the following is most suitable when a pool of information is to be shared
among large number of employees within organization?
Internet
Extranet
Intranet
Groupware
 
Question # 12 of 15
Which one of the following is a classification of knowledge?
Core
Advanced
Innovative
All of the given options
 
Question # 13 of 15
Knowledge can be captured by all of the following methods EXCEPT:
Data entry
Interviewing
Brainstorming
Filtering
Ref:
 
Question # 14 of 15
Which of the following knowledge “directs and constrains the activity”?
Knowledge resource
Knowledge output
Knowledge goal
Knowledge input
 
Question # 15 of 15
Six attributes of knowledge products and services includes all of the following EXCEPT:
Learn
Anticipate
Interactive
Effective

                                                        
                                              
1-Which of the following is correct term for “making tacit knowledge explicit”?
Codifying the knowledge
Translate the knowledge
Transform the knowledge
Clarifying the knowledge

2-Data without context, purpose or meaning is known as:

 a) Information
b) Knowledge
c) Wisdom
d) Illustration

3-The knowledge that can be accessed by another individual or firm or moved away from
one firm to another easily is known as:
a) Migratory knowledge
b) Tacit knowledge
c) Embrained Knowledge
d) Embedded knowledge

4-Which of these is an attribute?

a) Above
b) Color
c) Blue
d) Sky
                                                        
5-Which of the following is an example of both concept knowledge and tacit knowledge?
a) How to boil and egg
b) How to ride a bicycle
c) Wheel is part of a car
d) The position of keys on a typewriter

6-What is knowledge?
a) Symbols, facts, numbers
b) Experiences
c) The application of data and information
d) Data that has been processed

7-The term "knowledge worker" was invented in 1959 by which of the following scholar?
a) Grace Hopper
b) Peter Drucker
c) Alfred Sloan
d) Nicholas Carr

8-Knowledge can be refined by following methods EXCEPT:

a) Contextualizing
b) Collaboration
c) Cataloging
d) Mining

9-Applying the best know-how while performing core tasks is called as:
a) Knowledge in processes
b) Knowledge in relationships
c) Knowledge in people
d) Knowledge in products (services)

10-The refining phase of knowledge management includes all of the following steps
EXCEPT:
a) Contextualizing
b) Filtering
c) Collaborating
d) Projecting

1-Procedures, rules, and norms are examples of which of the following?

a) Knowledge in people
b) Knowledge in artifacts
c) Knowledge in organizational entities
d) Inter-organizational relationship

2-Which of the following knowledge was used to apply the concepts that the student read
about in the chapter to real -world situations he/she may have encountered at her work
place?
a) General knowledge
b) Specific knowledge
c) Explicit knowledge
d) Tacit knowledge
3-In KVA, the correlation between any two or more estimates should be at a high level to
ensure an accurate estimate. This simple matched correlation measures the
______________ of an estimate.
a) Efficiency
b) Consistency
c) Reliability
d) Durability

4-The process that links the acquisition of raw material to the sale of the finished product
refers to which of the following integration?
a) Horizontal integration
b) Vertical Integration
c) Horizontal & vertical both
d) None of the given options

5- Which of the following relates certain elements of truth about a subject matter or
domain?
a) Logic
b) Fact
c) Argument
d) Rule

6- The “preface of any book” which tells about the book is an example of which of the
following?
a) Tacit knowledge
b) Specific knowledge
c) Declarative knowledge                                              
d) Episodic knowledge

7-In an advertising agency, which of the following employees is involved in least knowledge
work?
a) Creative Director
b) Finance Director
c) Concept/Copy Writer
d) Front Desk Officer
 
 
8-Which of the following is not a three dimension of knowledge management?
a) Effectiveness
b) Innovation
c) Efficiency
d) Performance

9-The useful information is derived from the data, but the organization lacks the expertise
to interpret the information in the right way which creates a serious problem for the
organizations. This gap is called as:
a) Design gap
b) Expertise gap
c) Execution gap
d) Leverage gap

Which of the following is NOT suitable for knowledge extraction?

Aggregated data
Disaggregated information
Appraised information
Personal experience

Which of the following is needed to understand relationships between different pieces of

information?
Knowledge
Data
Information
Wisdom

Knowledge can be organized by following methods EXCEPT:

Cataloging
Indexing
Codifying
Projecting
 
Knowledge is embedded in all of the following EXCEPT:
Brain
Technology
Systems
Environment
 
Dell and Amazon are examples of which of the following?
Virtual products and services
Virtual communities
Virtual offices
Virtual teams

Knowledge management includes all of the following EXCEPT:

Gather data
Organize data
Replication of data
Refine data

Which of the following pair is rightly connected?

Total Quantity Management -----TQM
Business Plan Reengineering ----- BPR
System Change Management ----- SCM
Information and Communications Technology ----- ICT
 
Knowledge can be preserved in all of the following forms EXCEPT:
Patents
Books
Documentaries
Languages
 
Which of the following can induce a cognitive dissonance between belief and practice?
Judgmental knowledge
Categorical imperative
Potential commitment
Dynamic system

“Knowledge can be summarized for easier handling and can be packaged into small
physical formats”. Which of the following knowledge characteristic best describes this
statement?
Expandable
Compressible
Transportable
Diffusive

1-Procedures, rules, and norms are examples of which of the following?

a) Knowledge in people
b) Knowledge in artifacts
c) Knowledge in organizational entities
d) Inter-organizational relationship

2-Which of the following knowledge was used to apply the concepts that the student read
about in the chapter to real -world situations he/she may have encountered at her work
place?
a) General knowledge
b) Specific knowledge
c) Explicit knowledge
d) Tacit knowledge

3-In KVA, the correlation between any two or more estimates should be at a high level to
ensure an accurate estimate. This simple matched correlation measures the
______________ of an estimate.
a) Efficiency
b) Consistency
c) Reliability
d) Durability
4-The process that links the acquisition of raw material to the sale of the finished product
refers to which of the following integration?
a) Horizontal integration
b) Vertical Integration
c) Horizontal & vertical both
d) None of the given options

5- Which of the following relates certain elements of truth about a subject matter or
domain?
a) Logic
b) Fact
c) Argument
d) Rule

6- The “preface of any book” which tells about the book is an example of which of the
following?
a) Tacit knowledge
b) Specific knowledge
c) Declarative knowledge
d) Episodic knowledge

7-In an advertising agency, which of the following employees is involved in least knowledge
work?
a) Creative Director
b) Finance Director
c) Concept/Copy Writer
d) Front Desk Officer

8-Which of the following is not a three dimension of knowledge management?

a) Effectiveness
b) Innovation
c) Efficiency
d) Performance

9-The useful information is derived from the data, but the organization lacks the expertise
to interpret the information in the right way which creates a serious problem for the
organizations. This gap is called as:
a) Design gap
b) Expertise gap
c) Execution gap
d) Leverage gap

1- Conventional managerial learning approaches mostly stress on which of the following?

a) Efficiency and utility
b) Socio cognitive routines
c) Subjectivity                                              
d) Inductive learning

2- Formal strategic planning methods do not correlate with profitability because______. Which
of the following statement is the most appropriate reason according to the author?
a) They are contextual and situation-specific
b) They are efficient but not innovative and effective to facilitate creativity
c) They ignore subjective experience of individual
d) They are deductive and data-driven

3- According to the writer of article which of the following approach is suitable to enhance the
organizational learning?
a) Cognitive heuristics approach
b) Knowledge based strategy approach
c) Inductive learning methods /approach
d) Deductive learning methods /approach

4- Managers of knowledge-intensive firms have adopted which of the following best

practices in knowledge-creation?
a) Sticking to decisions and singular vision of top management
b) Avoiding ambiguity and chaos
c) Utilizing personal experiential knowledge of employees
d) Using homogenous tools and techniques to analyze information

5- According to Peter Senge, which of the following factors are effective in enhancing
employee’s commitment and motivation in knowledge creation process?
a) Amplification of information
b) Formation of autonomous task forces
c) Articulation of subjective knowledge
d) Zero tolerance for ambiguity

6-Consistency, Visual clarity, Navigation and Usability are the main ingredients of
________________ layer in 7-tier technical core.
User Interface
Authorized Access
Filtering
Collaborative

7-Arrange the 7-tier technical layers in ascending order:

Middleware
Transport
The physical layer
Knowledge-Enabling Application
Collaborative Intelligence and filtering
User interface
Authorized Access Control
VI, VII, I, II, IV, V, III
VI, VII, V, IV, II, I, III
VI, VI, V, IV, I, II, III
VI, I, II, V, IV, VII, III

8-HTTP is the abbreviation of _____________________.

Hyper Terminal Tracking Program
Home Translator and Technical Professional
Hyper Text Transport Protocol
Home Tested And Tried Protocol

9-If a company wants to establish KM architecture for knowledge capturing, this activity in
KMSLC is termed as____________.
Determine Feasibility
Capture Knowledge
Design KM blueprint
Implement KM system

10-KM team success depends on number of following factors EXCEPT:

Leadership and team motivation
Team size
Complexity of the project
No of experts in a team
 
11-In KMSLC, the knowledge developer tests the evaluating system from
________________ of the cycle.
Start
End
Middle
Any point

12-The Conventional system life cycle is ____________________ but KMSLC is an

incremental process.
Process Driven
Documentation-oriented
Result oriented
All of the given options

13-_____________business solves large and complicated problems for customers. The

problems are new, but they can be solved with existing methods in a specific context every
time.
Experience-driven
Expert-driven
Efficiency-driven
None of the given options
14-Nonaka et al. (2001) suggest the essential question of knowledge creation is establishing
an organization’s ba corresponding to the four modes of knowledge creation. The four
corresponding ba for different mode of knowledge creation are originating ba, interacting
ba, exercising ba and _______________.
Modulating ba
Cyber ba
Genuine ba
Physical ba

15-When an inexperienced and unskilled employee is placed in work environment, he

learns and acquired new knowledge and skill. In this situation one of the SECI processes
has implemented that process is:
Socialization
Externalization
Combination
Internalization
16-_________________companies are considered as pioneer in the field of Knowledge
management.
Swedish
American
UK
Swiss

17-The _____________________consists of employee’s expertise, unique organization

system, and intellectual property.
Intellectual Capital
Patent Asset
Intellectual Rights
None of the Above

18-The average life expectancy of the most of firm is around _________ years.
10
20
30
40

19-Knowledge has very short life but it use make it ___________

New and Durable
Useless and wastage of time
Refreshing and revalidating
Everlasting and Interesting

20-Prosumer is a person who is very knowledgeable about a subject and likes to purchase
high-quality equipment. The word prosumer is derived by two words:
PROfit - ConSUMER
PROducer - ConSUMER
PROfessional - ConSUMER
PROsumption - AsSUMER
                                              
21-Knowledge Can Be
Born
Die
Owned
Stored
All of the given options
 
22-Human mind can be classified into five categories: Data, Information, Knowledge,
Understanding and Wisdom. If human mind answers to "who", "what", "where", and
"when" questions, it means one has:
Data
Information
Knowledge
Understanding
Wisdom

23-Talking to your friend with mobile phone is an event. In this event: Answering a ringing
telephone is your ACTION, Hearing the phone ring is DATA, Where the phone is located is
INFORMATION and How to pick up the receiver and answer the phone is your
_______________.
Wisdom
Knowledge
Learning Process
Intelligence

24-According to Marvin Minsky, the human mind is a ____________________.

Society of thoughts
Society of minds
Society of Events
Society of incidents

25-Trial and error or reworking problems is used in problem-solving scenario. An expert

uses experience to explain how a problem is solved. This technique of learning is called
Learning by experience
Learning by example
Learning by discovery
Learning by observation

1-Which of the following is not type of business?

a- Expert driven
b- Experience driven
c- Expense driven
d- Efficiency driven
 
2-Which of the following is known for the efficiency driven business?
a- Stock
b- Flow
c- Funds
d- Growth
               
                                              
3-SCM stands for_______?
a- Supply chain management
b- Service chain management
c- Supply change management
d- Supply chain measures

referenced by:
rashid umer 
Page 176 handouts

4-Which of the following is a meaning of epistemological in knowledge management?

a- Involves knowledge creating individuals, groups, organization, and inter-organization
b- Involves tacit, explicit of knowledge
c- Involves implicit knowledge
d- Involves semantic knowledge

5- SECI process stands for _______?

a- Socialization extreme combination internalization
b- Security externalization combination internalization
c- Socialization externalization combination internalization
d- Socialization externalization combination initiative

6- Which of the following means collaboration, knowledge sharing of logistics and

consensus among knowledge workers and suppliers?
a- Socialization externalization combination internalization (SECI)
b- Customer relationship management (CRM)
c- Supply chain management (SCM)
d- None of the above
 
7-Knowledge generation process includes all of the following except?
a- Acquire                              
b- Rent
c- Dedicate
d- Require
 
8-Identify the school that looks to KM as a dimension of competitive strategy?
a- The Economic school
b- The strategic school
c- The organizational school
d- The management school

9-Which of them is wrongly connected?

a- Socialization----the conversion of tacit knowledge to tacit knowledge
b- Combination------the conversion of explicit knowledge to Tacit knowledge
c- Externalization----the conversion of tacit to explicit knowledge
d- Internalization---the conversion of explicit to tacit knowledge

10-Which of the following component is not a part of Nonaka’s model?

a- SECI process
b- Knowledge assets
c- Leadership
d- Ma

11-The idea of “managing” knowledge is ______________________ because it is not

something one typically thinks of as being managed.
Abstract
Concrete
Figurative
All of the given options

12-Which of the following is an intangible resource?

Machinery
Land
Physical labors
Reputation

13-Tacit knowledge is expandable, diffusive and shareable but not

Compressible
Transmittable
Substitutable
All of these options

14-The terms “knowledge work” and “knowledge worker” first time coined by Professor
Peter Drucker in________.
1955
1960
1965
1970

15-Knowledge is always a part of a _________________ system.

Static
Close
Dynamic
Open
16-Knowledge embedded in systems, technology and _____________.
Brain
Environment
Processes
All of the given Options

17-To building KM system there are a lot of challenges that includes following EXCEPT:
Culture
Knowledge Evaluation
Knowledge Processing
Knowledge filtering

18-If learning insight and judgment abilities are merged together with knowledge in a
person, the person has _________________.
Knowledge
Understanding
Wisdom
Intelligence

19-A network engineer installs 5 computers in a firm using a Manual. After this experience,
he further installs 50 computers in another firm without use of manual. Engineer has
transferred his knowledge from __________.
Explicit to Tacit
Tacit to Explicit
Explicit to General
General to Expertise

20-Knowledge includes all of the following except:

Aggregated data
Disaggregated data
Appraised information
Personal experience

21-Which of the following is NOT suitable for knowledge extraction?

Aggregated data
Disaggregated information
Appraised information
Personal experience

22-Which of the following is needed to understand relationships between different pieces of

information?
Knowledge
Data
Information
Wisdom
23-Knowledge can be organized by following methods EXCEPT:
Cataloging
Indexing
Codifying
Projecting
 
24-Knowledge is embedded in all of the following EXCEPT:
Brain
Technology
Systems
Environment
 
25-Dell and Amazon are examples of which of the following?
Virtual products and services
Virtual communities
Virtual offices
Virtual teams

26-Knowledge management includes all of the following EXCEPT:

Gather data
Organize data
Replication of data
Refine data

27-Which of the following pair is rightly connected?

Total Quantity Management -----TQM
Business Plan Reengineering ----- BPR
System Change Management ----- SCM
Information and Communications Technology ----- ICT
 
28-Knowledge can be preserved in all of the following forms EXCEPT:
Patents
Books
Documentaries
Languages
 
29-Which of the following can induce a cognitive dissonance between belief and practice?
Judgmental knowledge
Categorical imperative
Potential commitment
Dynamic system

30-“Knowledge can be summarized for easier handling and can be packaged into small
physical formats”. Which of the following knowledge characteristic best describes this
statement?
Expandable
Compressible
Transportable
Diffusive