Case Study (Ahmed Food Industries)
Case Study (Ahmed Food Industries)
Case Study (Ahmed Food Industries)
One of the pioneers in food industry of Pakistan, Ahmed foods started their business way
back in the fifties on a small scale. They were manufacturers of traditional sweets
(mithai). They owned a manufacturing unit in site industrial area and initially that was
their selling out let as well. The owner Syed Zamiruddin Ahmed, who hailed from
Delhi, realized that there was a big market for traditional HALWA, provided they were
packed and presented nicely. He took the initiative and Ahmed foods marketed tin packed
HABSHI HALWA, SOHAN HALWA & KARACHI HALWA. The launching of tin
packed sweets proved a great success and by the start of the 60’s Ahmed foods had
become a fairly renowned name through out the country. Their only competitor in tin
packed sweets was FRESHWELL SWEETS.
Zamiruddin Ahmed decided to diversify the product range. Ahmed foods introduced
AHMED JAMS, JELLIES & MARMALAIDS. There were already two well
established companies manufacturing the same range of products, one was
MITCHELLS & the other SHEZAN. The management of Ahmed Foods emphasized on
quality and with in a short span of time they were serious competitors of Mitchells and
Shezan. Ahmed Foods further diversified their product range when they decided to
compete with the best selling local brand ROOH AFZA by introducing NAURUS. The
marketing campaign of Ahmed Foods was really impressive; especially the TV
advertisement of NAURUS (bhool Na Jana phir papa Naurus le key ghar ana) was
very popular. NAURUS was giving a tough time to ROOH AFZA. The success of
NAURUS was followed by AHMED MASALA JAT (RED CHILLIES, HALDI
POWDER ETC)
By the end of the 70’s Ahmed Foods were not confined with in the local boundaries, they
were into the MIDDLE EAST market as well as ENGLAND. One of their major
competitors SHEZAN were passing through a lean phase in the local market due to an
issue pertaining to religion but their export business was good.
The year 1970 witnessed the emergence of NATIONAL FOODS, owned by WAQAR
HASAN a former TEST CRICKETER. National Foods started out very systematically
and they were destined to become market leaders in the years to come. However Ahmed
Foods despite increasing competition were still a force to reckon with. Their local
businesses as well as exports were thriving.
The slump in their business started when ZAMIRUDDIN AHMED passed away in 1988.
He was the master mind behind all their successes. Zamiruddin Ahmed had controlled the
organization in a very centralized manner. He was one and the only authority. From
production & finance to selling & marketing his word was taken as LAW. Since Ahmed
Foods was a family concern, his sons (ZAFAR & ZIA) took charge of the organization.
But they were far behind their father in business and administrative skills. Keeping aside
the ethical issue of right or wrong, Zamiruddin Ahmed had resisted the pressure of the
workers and never allowed a labor union in Ahmed Foods. But his sons couldn’t with
stand the pressure of the workers and succumbed to their demands. For the first time
since its inception a Labor Union was formed in Ahmed Foods in 1992. From that point
onwards the management became weaker and employees gained power.
To make the matters worse a cold war started between the two brothers. Both of them had
a desire to gain complete command. They were not willing to share the power, both
wanted complete dominance over the other. Due to internal rifts business started to
shrink. The differences among Zafar and Zia developed to an extent that ultimately they
parted ways. Ahmed Food was split in two separate business units. Zafar took charge of
Ahmed Foods inclusive of full product range except NAURUS which was taken over by
Zia.
AHMED FOODS today are merely a shadow of their glorious past. They have lost the
footing and the image that they had held over such a long period of time in the local
market. Employees are unable to put in their best efforts because of lack of interest from
the management. There are no proper marketing efforts. There are so many surplus
employees unwilling to work. Also there is lack of motivation among the workers since
there is no visible career growth. The management could not retain people who were
experts in food industry. The most competent people left Ahmed Foods and joined
National Foods & Shan Foods. Last but not the least; Ahmed Foods forgot the basic
principle that quality is the key to success. The quality, which was once their hallmark
deteriorated and owing to that they lost their export business as well. Both National and
Shan are excelling in export market. Another negative factor that went against them was
miscommitments both with customers and employees.
NAURUS FOODS on the other hand have fared better despite initially having just one
product (NAURUS SYRUP). When Naurus was separated from Ahmed they had just one
competitor in red syrup and that was the very well known ROOH AFZA. But in 1995
QARSHI DAWA KHANA launched their red syrup JAM-E-SHIRIN in the market
with a bang. The taste & quality of JAM-E-SHIRIN was refreshing and they marketed it
with intensity. They had a very expensive TV advertisement featuring celebrities
NADEEM & ATIQA ODHO which was telecast daily just before the KHABAR
NAMA for continuously 6 months (there were no private channels at that time). Their
promotional efforts made an impact and JAM-E-SHIRIN captured a significant market
share. The current market share of the 3 competitors is as follows.
1- ROOH AFZA 48%
2- JAM-E-SHIRIN 35%
3- NAURUS 17%
NAURUS FOODS realized that it won’t be possible to survive on the basis of just one
product decided to diversify their product range. They have now introduced NAURUS
JAMS, JELLIES, and KETCHUPS & MASALA’S. The competition is stiff but the
management of NAURUS FOODS is determined to compete and excel. The staff at
NAURUS is more satisfied and motivated as compared to AHMED FOODS.
QUESTIONS.
1. If you are assigned the responsibilities of AHMED FOODS CEO, highlight at least 3
steps that you would take immediately in order to streamline the things.
2. Do you think that if AHMED & NAURUS merge once again into a single unit that can
help them to regain their past glory?
3. The trend of younger generation is more towards PEPSI & TANG, rather than ROOH
AFZA & its substitutes. Do you think that the market for red syrup is going to squeeze in
future? What strategies should be adapted by HAMDARD, QARSHI & NAURUS in
order to expand or even retain the market share in future?