Usability Test Plan Example

Usability Test Plan Example
You can learn a lot from the work of experienced usability testers, and the first time you plan a
usability test it’s best to take a look at examples of their previous work. In this template, we provide
an example of a usability test plan created by Frank Spillers, CEO of Experience Dynamics as part
of a project for SkyTeam China.
The key takeaways of this example include:
• The usability test plan starts with a brief description of the background of the test: Status,
authors, focus and other details such as actions and deadlines.
• The objectives and test tasks are placed on separate lines to ensure they are clearly defined.
There are extra columns for comments and anything else required for the task.
• The objectives are relatively abstract e.g. “test SkyTips section of website” and these get turned
into concrete, user-centered test tasks that clearly relate to their objective e.g. “You will have 4
hours at San Francisco airport. What is there to do in the airport?”
• There is space at the end of the plan to add any other questions they would like to ask users.
These will typically be questions that sit outside of the test itself, like “How often do you fly” or
“Do you have any experience with SkyTeam China?”
[Continued on next page]
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Document authors:
SkyTeam China Usability Test Plan Frank Spillers, Brett Ao
Status: DRAFT Focus: http://www.skyteam.com/zh/
Action required: Review Test details: 60min each user online

Date action due: 8 Jan Shanghai Time
Task Objectives Test tasks Comments Needed

1 Testing Section(s): For upcoming travel to the United
• Lounge Finder States, you want to make sure the
airports you will visit have SkyTeam
Found in: lounges.
Flights and Destinations
Airports and Services (Lounge According to the website, is there a
Finder) SkyTeam lounge in San Francisco?
How about Vancouver BC Canada?
Do the lounges have wireless Internet

wifi?
2 Testing Section(s): You will have 4 hours at San Francisco

• SkyTips airport. What is there to do in the
airport? You heard there is a museum-
Found in: is it free of charge?
Airports and Services (Sky Tips)
LabBrand - SkyTeam Usability Testing
© Copyright Frank Spillers, www.ExperienceDynamics.com

3 Testing Section(s): To arrange a meeting, what does the QUESTION- DO WE WANT
• Global Meetings (for organiz- SkyTeam offer:? USERS TO REGISTER FOR
ers of events, travel agents – AN ACCOUNT OR LOGIN??
subgroup 3 organizer) Can you register your event?
Found in:
For Your Business (Global
Meetings)
4 Testing Section(s): You want to see if SkyTeam allows for NOTE button link is
• Round the World booking tool discounts if you book with them. broken:
Found in: What does the website offer for help- http://roundthe-
Home> Global Travel Planning ing with reservations? world.skyteam.com/B2C/-
Consumer-
Flights and Destinations section Tool/zh/Home/Wel-
comePage

5 Testing Section(s): What are the benefits of using the
• Information in general (for SkyTeam network?
people interested, media –
subgroup 4 information Does SkyTeam have a mobile app?
seeker)
Found in:
Flights and Destinations
6 Testing Section(s): You want to check the SkyTeam Face-

• Information in general (for book page to see what they are
people interested, media – saying. How about SkyTeam Weibo?
subgroup 4 information
seeker) What stories are they sharing?
Found in:
Home page social media area
(lower right)
7 Testing Section(s): You would like to see if flights are Does flight status exist?
• Find Flights, Flight Status available for a business trip next week.
Found in: Leaving Shanghai and arriving in New

Airports and Services > Services York City. What flights does the
> Find Flights (or from home left SkyTeam website offer?
infographic= 1052 A destination
for exploration) or top left home What is the status of a flight arriving
Find Flights. FROM Los Angeles to Shanghai?

Other questions for users: (Client / LabBrand to list)

Learn more about how to use
this template
Methods of using this template are taught in our online course Conducting Usability Testing. Make
full use of this template and learn more about AR and VR by signing up for it today.
Conducting Usability Testing

Intermediate course
Do you know if your website or app is being used effectively? Are your users/customers completely
satisfied with the experience? What is the key feature that makes them come back? You’ll learn
methods by which to answer such questions, and with confidence, too—through our course
Conducting Usability Testing. Great usability is one of the key factors in keeping your users
engaged and satisfied with your website or app. This course is built on evidence-based approaches,
as well as solid evidence, distilled from decades of research and practice. Learn from the CEO of
ExperienceDynamics.com, Frank Spillers, who is a distinguished speaker, author, and internationally
respected Senior Usability practitioner.
Learn more about this course
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What are the objectives and test tasks of the usability test plan?

What are the objectives and test tasks of the usability test plan?

What details are provided about the test?

What details are provided about the test?

Usability Test Plan Example

The key takeaways of this example include:

[Continued on next page]

Status: DRAFT Focus: http://www.skyteam.com/zh/

Action required: Review Test details: 60min each user online

Task Objectives Test tasks Comments Needed

Do the lounges have wireless Internet

2 Testing Section(s): You will have 4 hours at San Francisco

LabBrand - SkyTeam Usability Testing

© Copyright Frank Spillers, www.ExperienceDynamics.com

LabBrand - SkyTeam Usability Testing

© Copyright Frank Spillers, www.ExperienceDynamics.com

6 Testing Section(s): You want to check the SkyTeam Face-

Found in: Leaving Shanghai and arriving in New

LabBrand - SkyTeam Usability Testing

© Copyright Frank Spillers, www.ExperienceDynamics.com

LabBrand - SkyTeam Usability Testing

© Copyright Frank Spillers, www.ExperienceDynamics.com

Conducting Usability Testing

Learn more about this course

How learning at the IDF works

See all our courses ∠

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