1-Do you prefer to work by yourself or with others?

I prefer to work with others(You're in BPO expect to play as a team), But Honestly I can work both ways since there
will be instances that you need do to things on your own but I do believe having people to work with could yield
better results.

2-what are your strengths and weaknesses?

Make this personal, that way it will come sincere and not too much scripted like the overly used flexible and
hardworking dialogue every HR has heard. There is already a lot of answers about this in the group, if you have the
time please use the search button since many people already contributed great answers to this question though I
strongly suggest you create your own since it defines YOU.

3-how did you happen to apply for this job?

(I saw an ad in facebook, I did a search online, etc...) That your company is looking for qualified applicants so I
wouldn't want to miss the opportunity to apply and be part of your growing company.

4-what particular qualifications do you have for this job?

-Showcase your talent, achievement, anything positive
I am a graduate of Information Technology though I am not familiar with the BPO industry I do believe I have the
sets of skills that matches your criteria in order to work in your company

5-why should we hire you when we have applicants with more experience or better credentials?
(Am I the only one who finds this question inappropriate or what I consider a bitch question? I mean most of the
applicants know that and you don't need to rub it in our face. I wish I can say then “by all means HIRE THEM” lol,
let’s just assume they are challenging you, Anyways)
-This is my bitchy answer please read with caution-
I do believe that each person is unique and each applicant is different. To me having credentials and experience
maybe one of the ways to find a good applicant but knowing their qualities can be a different story. If you’re looking
for someone who can commit and promises loyalty with a sense of gratitude then hire me but if you value
credentials and experience with the uncertainty if that employee will stay hire them instead.
(I am not being egotistic in the matter but rather facing the reality if someone is overqualified enough for that job
they won’t settle for anything less. Most of the time applicants who are confident enough to have better credentials
and experience will not apply for a lesser job that is irrelevant to their line of expertise unless it is their last resort
and for sure will leave later for better opportunity.)

-Here’s my less of a bitch answer-

To me What I can offer is commitment because to me being grateful that someone has given you the opportunity to
work is entrusting you to build a bond. I treat my job as my 2nd family so I give my trust and work with faith that
me and my 2nd family will move to greater heights. I maybe anything less with the others but I’ll take that to my
advantage because I can promise to do twice as much and work hard to learn the things I needed to ensure I am able
to do great things to be acknowledge as part of the company or my 2nd family.

6-what are your major accomplishments in each of you past jobs?

-Question number 6 has typo error **in each of your past jobs?
State as many as you can if you have one…
Ex. I’ve work with my previous company for a year and I was able to widen my knowledge in this industry. I’ve
learnt different process in details and level up my expertise in this particular field.

7-what were you major achievements in college?

Pretty much self-explanatory

8-what do you expect to be five years from now?

I expect to be in a regular position in your company and continue to be promoted over the years coming.
9-if your supervisor was dissatisfied with your work and you thought it was acceptable, how would you resolve the
conflict?
I value feedback of my performance I think it’s an important part to formulate solutions that will enhance the results
of my work. I will approach my supervisor with respect and ask for help to improve myself or find new ways to
assess circumstances. I think it’s always important to treat everyone with respect and it doesn’t hurt to accept
opinions of other people specially your supervisor which is someone who have more experience and knowledge but
regardless of the issue, we should always respect each other.

10-Do you plan to continue you education? I wish I could but given the situation if I say YES or commit myself to
work I give an assurance to finish which means I already decided not to continue my education since the company
needs me full time.
-Or just simply say No.

11-if you could change one thing in your personality, what would it be and why?
-Something personal will be:
I am quite shy at times and I wish I could be more engaging or less boring as I seem to be that way I can meet more
people and enlarge my circle of friends.

12-what do you want the most from your job? Money? Security? Power? And why?
I think I’ll choose security because if a job secures its employees then they don’t need to look for other jobs. Money
fades or depreciates its value while power is something that someone should be capable of handling. Security gives
you a worry free perspective that builds a solid foundation of work relationship.

-My opinion and base on my knowledge Hope it helps

What is your ideal working environment?

I prefer with a clean environment and sorround with optimist people as my team so that I could work
more freely and confidently to be able to do the work fast and well done.

Why do you want to work in a call center?

- I'd like to work in a call center because I believe that I have the skills to match the ones needed for this job. BPO is the
best industry where I can showcase my skills and ability. A platform that gave equal opportunities for graduates ,undergraduates
and even young and old people. An industry where I find no discrimination and addresses everyone's talents and characteristics.
I'm pretty sure to myself I'll be proud to be a member of the family.

What is your edge among the other applicants?

- Everybody have their own edges & characteristics but what I can offer is the heart ,the heart that
gives excellent service, appreciate the opportunity you gave, care for everyone's welfare & goal
motivated for our progress in my personal as well as the company.
📌What is Customer Service Representative & Technical Service Representative?
🎧CUSTOMER SERVICE REPRESENTATIVE (CSR) Very broad to define but basically you just
provide support over the phone to your customers.
CSR - they handle the customer's account information, billing (money), sometimes up-selling and
customer-retention.
🎧TECHNICAL SUPPORT REPRESENTATIVE (TSR)
This job mostly does troubleshooting of internet connections, the usual techie stuff.
TSR - they fix technical issues like problems with computers, internet connection, software
installation, even cable television, telephones and remote controls... anything electronic.
📌What is Call Center and Customer Service?
A CALL CENTRE is a physical place where customer, and other telephone calls are handled by an
organization, usually with some amount of computerization or services. Call centre services solves
customers queries and provide necessary resolution to them.
On the other hand, CUSTOMER SERVICE is something when company is providing additional
support to its customers and handling incoming customer complaints or issues. We can also say that
it is the act of taking care of the customer's needs by delivering professional and high quality service
to them.
📌What is Inbound & Outbound Call Center?
a.) Inbound Call Centre - Inbound call centres are the call centres which receive calls on behalf of
their client – usually the support or customer service centres fall in this category.
b.) Outbound Call Centre – Outbound call centres are the call centres which make calls on behalf of
their clients – usually the sales calls.
Credits to its rightful owner

General Interview Questions!

Regardless of the industry or job title, all job seekers will likely encounter the following interview
questions:
1. Tell me about yourself.
This question is usually the opening ice-breaker. Take this time to highlight your accomplishments,
strengths and previous job experience, while also mapping them to some of the specific desired
qualifications outlined in the job description.
Be professional, but also show some personality. Beyond your experience and skills, interviewers
are also trying to determine if you’ll be a good cultural fit.
2. Why did you leave your last job?
Honesty is definitely the best policy here, but avoid disparaging your former employer. Some great
responses could be:
- I wanted a new opportunity where I could learn new things and grow my career, but also where I
could work more directly with people.
I wanted to find something more challenging where I could perfect and develop new skills.
3. Why do you want to work for our company?
Interviewers want to understand your career intentions, as well as know if you’ve done your
company research. Share something you’ve learned about the company’s mission, values or
reputation, and tell interviewers why it’s important to you. Your response could sound something like
this:
- During my research, I discovered that your company really values training and ongoing learning for
your employees, and as someone who loves to learn new things and be challenged, this is important
to me.
4. What are your strengths and weaknesses?
Once again, match your strengths to the preferred skills and qualifications in the job description to
reinforce that you’re a strong candidate. When it comes to weaknesses, look for ways to turn them
into strengths. For example, you might say:
- One of my greatest strengths is my ability to learn fast on the job and teach myself different
skillsets. And while I don’t have much experience in customer service, I think my ability to learn will
help me overcome that obstacle quickly.
For more ideas on the skills you should highlight, check out the seven skills we believe every call
center agent should have.
5. What questions do you have for us?
This question not only gives you the opportunity to learn more about the position and the company,
but also the ability to promote your skills and desire to become a part of the team.
Compile a few questions while doing your company research. Some questions you may want to ask,
as well as some potential follow up responses, are:
- What would a typical day look like for me?
Response: I’ve been exposed to both structured and unstructured work environments, so I feel like I
can easily adapt to this kind of work day.
How many people would be on my team?
Response: I’ve been a part of both small and large teams, so this seems like something that is right
up my alley.
What does your timeline for hiring someone look like?
Response: That sounds great. I’m available to start in two weeks.
For more general interview questions and tips, Read 14 Commonly Asked Job Interview Questions
& How to Answer Them.
For Call Center Agent Job Seekers
Whether this would be your first or next position as a call center agent, you can expect many of the
following questions:
6. What’s your idea of a call center?
If you have no previous call center experience, interviewers will use this question to gauge your
familiarity with the call center environment. Use this opportunity to not only highlight the actual
function of a call center, but also the role call center agents play in providing quality customer
service.
You should also pay special attention to what kind of call center you are applying for. Inbound call
centers field the customer calls placed towards a business and your time will be spent addressing
customer questions and concerns. Whereas in outbound call centers, you will be responsible for
dialing customers and prospects to collect survey responses, schedule sales demonstrations,
perform telemarketing, and more.
For example, if you’re applying for a customer service call center position, your answer might be:
- To me, a customer service call center is the frontline of all customer interactions. It’s the job of call
center agents to listen and understand customer concerns while also providing helpful information.
At the end of the day, customer service call centers need to create satisfied customers with every
call.
7. Why do you want to work in a call center?
Illustrate your knowledge of a call center’s atmosphere and the unique demands you’ll face in the
position. For example, you could say:
- I’m excited to work in a fast-paced environment that will challenge me to use all of my skills to solve
problems and improve the customer experience. I love flexing my communication skills and
interacting with customers.
To learn a bit more about what it’s like to work at a call center, read our answers to the six most
common questions job seekers have about working in a call center.
8. What is your idea of quality customer service?
Interviewers want to know what you think quality customer service is and how you would deliver it.
Your response could sound something like this:
- My idea of quality customer service is being able to provide customers with friendly, professional
service that not only solves their problems or answers their questions, but also leaves them feeling
satisfied with the service they received.
9. How would you handle a call from an angry customer?
Angry customer calls are a reality for any call center. Tell interviewers the steps you would take to
de-escalate the situation and solve the problem. Be detailed in your response and emphasize that
staying calm and empathetic during the call will be key to coming up with a solution the customer will
be happy with. For example, you might answer:
- I think the first step is to stay calm and express to the customer that you understand them. I think
it’s also important to remember that it isn’t personal, and the best way to de-escalate the situation is
to work towards a solution.
10. Are you able to work with multiple phone lines?
If you have previous call center experience, answering yes to this question should be easy. In
addition, tell interviewers how many calls you handled during a typical day. For those without
previous experience, highlight other positions that required multi-tasking skills. A response might be:
- While I haven’t worked in a call center previously, I have juggled customer service while I was
working in retail. Handling multiple customer returns each day involved a lot of multitasking with our
inventory system, communicating with the customer, and accessing our POS system.

What are your strengths?

Make sure your answer is truthful, relevant to the position and company you’re applying for and
accurate.
Ultimately what you’re aiming to do is to reassure the hiring manager that you’re the right person for
the job. You want to make sure your answer shows them that your strengths are in line with what the
company needs and is looking for.
You need to let them know that you are fully capable of doing the job you’re being hired to perform
and that you are the best person…the perfect candidate for the position.
You want them to know that by hiring you they’re getting someone with the qualities, skills and
experience that will not only make you an excellent part of the team, but also sets you apart from
any other potential candidates.
If you find yourself in a situation where the interviewer asks you “What are your strengths and
weaknesses at the same time, make sure to always start with your weaknesses and end with your
strengths. You want to leave a good taste in the hiring manager's mouth, so make sure the last thing
you say in your response is something that leaves you in a positive light.
---
What is your weakness?
When an interviewer asks you this question, they’re trying to see how well you respond to a question
that’s intentionally meant to throw you off your game.
The number one job of the hiring manager is to find the perfect candidate for the job and that means
weeding out anyone who might not be the right fit.
They want to see how you react to a question meant to throw you off your carefully memorized path
as well as gauge just how good you are at being self-critical and aware.
Nobody wants to admit that they have weaknesses, but a good candidate…a perfect candidate…can
take that weakness and turn it into a strength…even while still dealing with overcoming that
weakness.
Be sure to also make certain that the weakness you’re going to use is minor enough not to raise red
flags (but no so minor as to seem like a cop-out). It’s also good to make sure it’s a “fixable” problem.

COMPILATION OF JOB INTERVIEW QUESTIONS

1. Introduce yourself without using any information in your resume.
2. What makes you qualified to work in a call center?
3. From what you understand, why do they need call centers?
4. What is customer service?
5. What do you mean by customer satisfaction?
6. What is an excellent customer service?
7. How do you see yourself three years from now?
8. How did you get here?
9. What is your greatest dream?
10. Why do you want to work in a call center industry?
11. What makes you busy for the past twelve (12) months?
12. What kind of preparation did you do before you apply here?
13. From what you understand, what is a call center agent and the job description of it?
14. What is your expectation from the company?
15. What is your motivation to work?
16. What makes you to apply here?
17. On scale of 1-10, 10 being the highest, how do you rate your communication skills?
18. Based on your skills and talents, how much is your expected salary?
19. What is/are your hobby/ies, favourite/s, sport/s, and activity/ies?
20. What is your role and task from your previous job?
21. How do you feel about incentives which are heavily tied to performance?
22. What super power do you want to have for a day?
23. Is there a time when you really want to buy something but you can’t because you’re out of
budget?
24. If you saw your fellow applicants cheating on computer exam, what will you do? Will you report
immediately or will you make him/her stop?
25. Do you have any question?
26. What is the most embarrassing moment that you have experienced?
27. What is your expectation from the company
28. Why (company)?
29. What do you know about (company)?
30. What is/are your weakness/es?
31. What is/are your strength/s?
32. What are your areas of improvement?
33. Why did you left your previous job?
34. What makes you qualified to work in a call center?
35. Why should we hire you?
36. Why shouldn’t we hire you?
SITUATIONAL
1. Do you believe that customers are always right?
2. You are in a different world and you have three magical powers, what will they be?
3. Where are you going to hide if a zombie apocalypse will occur this evening?
4. How can you try to tell a customer that we don’t offer a refund in a nice way?
5. What if you’re stuck with someone in an island you hated most and he/she is planning to create a
boat to get out of that island. Are you willing to forget about your feelings and help his/her or would
you rather to be alone and find your own way to escape that island? Why?
6. You witnessed an attempted murder, the gun was left by the suspect and you can still catch him
but you can also bring the victim to the hospital. What will you do?
a) Kill the suspect
b) Save the victim
7. If you’re trapped inside a box, what will you do?
8. A customer loses his job and wanted to cancel his membership, what will you do and say to make
him stay?
9. Customer: “ I don’t have internet on my phone”
10. You’re working in a fast food chain and there is a customer who is asking for free gravy but there
is an additional charge, how can you explain in a nice way?
11. You’re about to sail the sea for seven days, give me five (5) things you’re going to bring.
12. A customer bought a phone from your store. After a few weeks, he came back to return the item
because there is a screen damage. But you check and test the unit before he purchased it. He is
insisting that it is a factor defect and demand for a refund. It will be a salary deduction if you allow
him. What are you going to say?
13. What are you going to say if there is a two piece that your customer wanted to buy but another
customer already bought it?
14. If I am a foreigner, how can you promote your province or persuade me to come to your place?

OUT OF THE BOX QUESTIONS

1. What is more painful? Hugging a cactus or imagining getting hugged by your ex?
2. Describe your name?
3. Why a round pizza does come in a square box?
4. Do you believe that there are bigger sea animals than whale? Explain.
5. What is the first food that comes into your mind?
6. If you were shrunk down to a size of a pencil and trapped down in a blender. How would you be
able to get out?
7. Why did the chicken cross the street?
8. How can you tell that the black chair you are sitting on is white?
9. If you are given a chance to become invisible in five (5) minutes, what will you do?
10. What are you going to do if today is the end of the world?
11. How can you save a drowning man if you can’t swim?
12. Where do you want to go this summer?
13. If the turtle has no shell, it is homeless or naked?
14. What is the chorus of your favourite song?
15. Can you tell me what happened to the last movie you’ve watched?
16. How come it doesn’t have moon in the Philippine Flag if there are stars?
17. How would you hide a dead body?
18. How to sell an ice in Antarctica?
19. If you would be given a chance to become a president for a day, what will you do?
FINAL INTERVIEW QUESTIONS
1. We only have two (2) slots left for this account and there are still five of you, why should I hire
among the other applicants?
2. How do you handle stress?
3. Define success.
4. What is your motto in life?
5. How can you describe a colour ____ to a blind person?
6. What is your favourite quote?
7. Everything is happening because of your decision? Or destiny?
8. What is more toxic to you? Signing a job offer for a challenging account or you still looking for a
job?
9. If you fail this interview, what do you think is the reason?
10. Describe your ideal working environment.
11. What is the difference between important and urgent?
12. What is the difference between change and improve?
13. What makes you unique from the other applicants?
14. What can you contribute to the company?
15. Why does a building called a building?
16. What is the difference between honesty and integrity?
17. What is more regretful? The wrong things that we already did which hurts our special someone
or the right things that we would have done but we never did not even try?
18. Tell me one special feature of your phone.
19. Which one do you support? Freedom of speech or cyber-crime law?
20. What is the difference between acknowledge and sympathy?
21. How can you make me switch to your network provider?
22. What is the difference between hearing and listening?

BEHAVIORAL ASSESMENT
1. Describe yourself in three words.
2. Do you have plans to pursue your study or plans to work in abroad?
3. Give me a nice thing to do during a rainy day.
4. Why do you want to earn money?
5. How long do you anticipate being in this job or with our company?
6. Why didn’t you pursue your profession?
7. What is your bad habit?
8. What are your greatest accomplishments?
9. What will make you quit?
10. Who would you help first?
a) A blind woman who is about to bump into a wall.
b) A two-year old kid who fell down from the chair and crying.
c) A handicap man who got out of balance and about to fall.
d) A sexy nurse who is about to kneel down and pick up her files.
11. What do you consider most? Work proximity or Salary Offer?
12. You just got your P30, 000 pesos incentive. What is the first specific thing that you’re going to
buy?
13. If you will be given a chance to be outrageous for one day, what will you do?
14. What is the most embarrassing moment that you have experienced?
15. You’re inside the elevator the suddenly a foreigner stepped in. What are you going to say?
16. How do you describe yourself in one word?
17. Would you be persistent/precise or a person with perseverance? Why?
OTHER QUESTIONS
1. Give example of good and bad customer service.
2. What is your commitment not in the company but on your job?
3. What is the most significant thing you have learned in your life? Why?
4. How important are you?
5. How can you teach an old man to connect the Wi-Fi in his mobile phone through phone calls?
6. How do you tie your shoelace?
7. How do you manage your time?
8. Tell me about a time when it was necessary to admit to others that you had a mistake.
9. Why do you want this job?
10. What makes you angry?
11. If you were going to kill someone, how are you going to do it? Using a gun therefore it would be
faster and be lesser agony he/she gets? Or the torture type of killing?
12. Tell me about a time when you led a team through a challenging situation.
13. How to convince a customer to buy a television that is now working anymore.
14. How can you sell yourself to me?
15. How can you sell a defective phone even though you know it will not work at all?
16. What do you think of gut feel and instinct?
17. Give a situation that you think you achieved your goal.
18. What kind of boss do you want to work? Why?
19. How do you handle toxic co-workers?
20. What would be the worst thing that your previous supervisor could describe you?
21. I’m a billionaire and you’re going to sell me one thing. What would that be?
22. What does honesty and loyalty mean to you?
23. Do you believe in white lies?
24. How can you show that you care for others if you are a cactus?
25. How can you be productive if you are a snail?
26. Describe color brown to a 5-year old blind child
27. How can you sell toothbrush to a person who has no teeth?
28. If you will be given a chance to have one superpower in just a day, what would you choose and
why?
29. What's the difference between working hard and working smart?
30. How would you teach a blind person to withdraw on an ATM machine?
31. You have received three consecutive job offer from three different companies and industries, and
the schedules of your orientation were all dated on the same day. Which company will you accept
and why?
32. What would you do if you have a rude boss or colleague who’s affecting your productivity at
work? Format ( identify the problem, your solution, and the result)
33. How do you measure the success of your incentives?
34. How would you manage your time and objectives in your role?
35. If you were trapped in an island and you have to eat one part of your body, what would it be and
why?
36. What will you do if the company put you in a team of 15 people that don't like you?
37. How can you handle irate costumers?
38. If you will be given a chance to be an animal, why wouldn't you choose to be a monkey?
39. If u could choose one color at the rainbow, what will you remove ? Why?
40. if you won a million peso jackpot in lotto, what will you do in your cash prizes?
41. How do you define success and how do you measure up to your own definition?
42. If you are the agent and i am the one who order the flower for my mother. What is the resolution
you will give to me?
43. If you're going to choose a letter in the alphabet what would it be? And why?
44. Recall a situation where in you did a mistake about your job .
45. Recall a situation where in you encountered a very angry costumer.
46. How can u convince democrats people to transfer in republican?
47. What would be the challenges you might face in working in Call Center?
48. How are you going to teach a blind person to tie his/her shoelace?
49. How will you handle an ESCALATION?
50. What will you do if the customer insists to talk to an American?
51. How will you handle a customer with unreasonable demands?
52. Do you consider yourself successful?
53. What is your philosophy towards work?
54. If you had enough money to retire right now, would you?
55. What kind of person would you refuse to work with?
56. What has been your biggest professional disappointment?
57. Share one wholesome but guilty pleasure.
58. Tell me about the time when you help a dispute between others.
59. Tell me about a suggestion you have made.
60. What irritates you about co-workers?
61. Do your skills match this job or another job more closely?
62. Are you willing to put the interests of the organization ahead of your own?
63. Do you have any blind spots?
64. Do you believe in proximity?
65. Do you have plans to have a job that is related to your course/degree?
66. Give me one example of a time, when you had to deal with priorities being changed abruptly.
 1. Tell me about yourself
I am Florence rose Gonzalez, I am 22 years old. I am a graduate of the course, bachelor of
science in information technology from city of malabon university. My job before was graphic
designer in the company, DKCCO INC. which I was tasked to creative advertisement for their
products to be posted on their social media accounts. It’s to make the costumers aware and
attract with the products we were selling. I’m also tasked to their online shops which is
Shoppe and lazada account. I’m in charge to that accounts to input the products, process the
orders and packing of the orders.

2. Why do you apply as a call center Agent?

I want to apply for a call center agent, cause I believe that I am qualified

3. What do you know about this company?

4. Do you prefer for work independently or team? Why?
I am flexible I can work with both. I’m very easy going and I can get along easily with my
team members.
5. What makes you different with other employees?
6. How long can you stay here?
As long as I can be an asset to the company as well as the company will help me improve as
a person and my knowledge. I could see myself working in this company as long as I am
happy and contented
7. What is your goals in life?
8. From 1-10, how can you rate yourself as good in communication skills? (They will ask you
to speak English)
9. Why should we hire you?

Why call center?

I want to be in a fast faced environment. That I can showcase and improve my skills
Tell me something about yourself
-My name is karl 21 yeaes of age from imus cavire i have studied bachelor of science in business
adminstration major in management accouting. i am a person who has a varied of interests. my
hobbies are playing basketball,working out at the gym,play different online games and read different
articles around the internet. i am a hardworking person,flexible,organized and competitive to the
point that i want always to be at the top and i love challenges because this challenges makes me
better as a person.
What are your strength and weaknesses
My strength is i have a good educational attainment which develops my skills and character. I have a
good communication skills,fast learner and a good listener. I could get along with others easily while
my weakness is i overworked sometimes when i have a project or work my mindset is to finish it as
soon as posible so i dont know when to stop because of it my health at risk i gusss that is my
weakness.
Why callcenter?
I choose call center because my skills fit in this inudstry like having a good communication
skills,good listener and fast learner. This industry has a good pay and benefits as a business
management graduate i have plans regarding business so all i need to do is to earn and save money
and this industry can help a lot.
what do you know about call center?
-call center is a place where agents do call and this agents should provide quality customer service
by giving and providing solutions to the customers's problem and this agents are extremely flexible
who adapts to different people,different culture and different schedule all the time.
Why we should hire you
- You should hire me because first im qualified to the job that im applying. I have thr qualities of
being a good call center agent like hardworking,flexible,organized and punctual. and also i have the
skills needed like having a good communication skill,good listener and fast learner and ill make sure
to perform my very best to achieve your goal to be the best.
why we shouldn't hire you?
- You shouldn't hire me because i could be one the top agents someday and maybe i will be in your
position someday. ( sabay smile hahahahha )
what is customer service
-Customer service it is a service wherein the agent should provide answers or solutions to the
customers problem or questions.
mahaba na guys pagod na ko comment nyo na lang mga tanong na gusto nyo sagutin gawa din
kayo nito reviewer tas pag na master nto na practice read it loud para malaman nyo pronouncation
nyo kaya nyo to master within 2-3 days tas apply na kayo   sana makatulong mag follow up
:)

quesrions din kayo try ko sagutin ng mabilisan

WHY DO YOU WANT TO WORK IN CALL CENTER
 I want to work in a call center to change my career path.I’d researched that this company
provides long term professional relationship to their employees and provided rewarding gifts.
And I believe being interested I can easily adapt myself to the nature of work with regards to my
capabilities and experienced from my previous work.
If I were to answer. Call Centre is a fast-growing industry as of today's trend. It will provide competitive
salary, decent & conducive workplace plus OMs & TMs who are fun to work with. I foresee myself being
successful in this field plus the fact of having those good qualities of an industry.

I want to work in a call center because it's a good paying job. It's one of the industries here in the ph that
offers a high salary with good benefits.

The reason why I want to work in a call center is that, for me it is an opportunity and a competitive
industry, to showcase myself in this industry for the reason that I am a competitive person and I always
want to challenge myself. Aside from that, this industry has a competitive salary and benefits. Thank you

I belive that this industry opens good oppotunities for those who has a talent in communicating with
people with diff needs.I also heard that the benefits are awesome. I have friends who actually worked in
bpo and I saw how they've become ,how it develops their peesonality and how it helped their family
financially.

I choose to work in a call center because compared to other jobs...this one has a better salary offer and i
like customer service...gives me always a chance to help and impart knowledge to others.
WHY SHOULD WE HIRE YOU

You should hire me because I believe to myself that I'm hard working person with positive attitude
towards with my career and growth and also I'm willing to learn with new things and lastly if you'll hire me
I will do my work with heart and soul ☺️

You should hire me because I have what it takes to do the task beyond your expectations. I will dedicate
my time and effort to prove that I will be one of your most valuable assets in the company. 

Initial interview questions:

1. Tell me something about yourself, education, past job experience, hobbies and interests.
2. Reason why you stop studying or leave prev work?
3. Do you believe in white lies? Why?
4. If you will be given a chance to change anything what would it be?
5. If you will be given a chance to be a Woman(if guy ka)/Man(if girl ka) for a day, what would you do and why?
6. If there would be a zombie apocalypse, what weapon will you pick and why?
7. If you will be given a chance to be an animal, why wouldn't you choose to be a monkey?
8. If you will be stuck on an island, what are the 3 things you will bring with you and why?
9. If you will be a president for a day, what policy will you implement?
10. How Facebook/Social media impacts life?
11. What is the most important thing on Earth?
12. What is your favorite food and tell me how to cook it.
13. Tell me how did get your way here.

The less you say, the more people will remember so MAKE IT SHORT BUT WITH SENSE

Behavioral interview questions:

1. Do you have plans continuing your study? (For undergrad/HS grad) Masteral (For graduates/degree holder)
2. How long is your travel time from your home to here?
3. What requirements you have ready?
4. Do you have a religious obligation? (They ask it kasi minsan may pasok Sunday/Saturday)
5. Who's gonna take care of the kids? (If may anak ka na)
6. Why did you choose this industry?

Final Interview:

• What will be the reason for you to be late or absent?

(sabihin mo lng accident or emergency. Wag mo sabihin not gonna happen)
I always manage my time.
2. What's the difference between urgency and always on time?
3. Why should/shouldn't I hire you?
4. Why (company's name)
5. What can you contribute to our company?
6. One day you will leave our company so what would be the reason and why?
7. Give me 5 characteristics you have.
8. How long will you stay in our company?

14 Common Call Center Job Interview Questions and Answers

What are the most common and hardest to answer call center interview questions for beginners, first
timers, and freshers? If you read on, you will be equipped with valuable call center interview tips and
how to answer call center interview questions. While call center interview questions will mostly
resemble interview questions found in job interviews in other industries, the content of your answers
will have to be tailor-made for the needs of call center companies. Call center job interviewers will
primarily be on the lookout for skills such as flexibility, customer service, multitasking, good
communication, and critical thinking. This guide featuring call center interview questions and
answers is presented in a question and answer format and will help you pass call center interviews.
The answers are given in a script format. This will be followed by a short explanation on each call
center interview question and answer.
Call Center Interview Question 1: Tell me something about yourself.
Call Center Interview Answer 1: Well, I can say that I am a person with varied interests. During my
spare time, I like to sketch anything that I see on the street such as a dog passing by or a little girl
buying candy from the neighborhood store. These things fascinate me. I guess I like to observe
people. On Sundays, I do volunteer work at an orphanage. My volunteer work consists of
encouraging wealthy people to donate money to the orphanage. What we do is we go to the upscale
neighborhoods of the city and tell them about the orphanage. When I have the time, I also like to
read novels, and play basketball.
Explanation to Call Center Interview Question and Answer 1:
This call center interview question is probably one of the most neglected and least prepared for by
interviewees. The question seems very simple and direct to the point. Your answer though to this
question will set the course of the interview. From this very simple question, interviewers can likely
guess at whether you are a good candidate or not so please do not take this question for granted.
Most applicants will answer this call center interview question with information already found on their
resumes like their name, address, and school information. Do not make this mistake. When being
asked this question, you are supposed to answer with information not found on your resume. Why
would the interviewer want to know about your name, age, and address when this information is
already on your resume?
A very good answer to the call center interview question would be to talk about your hobbies. When
you do talk about hobbies, remember that by doing this, you are also providing the interviewer with
information about your skills. For example, if you say that you play sports like basketball or baseball,
this tells the interviewer that you are competitive. If you say that you like to play chess, this means
you’re analytical. If you tell the interviewer that you are involved with various organizations, this
spells leadership and people skills. So do not take this call center interview question for granted.
Make sure to answer this question by giving the interviewer an idea that you are who they are
looking for. If you do not have any “good hobbies” (like all you can say is watch HBO, eating, and
sleeping), another approach you can take is talking about your family. Describe your relationship
with your family. Talk about your brother, the pilot, or your mom, the actress. Say that you are very
close to your family, that you guys go to church every Sunday and watch a movie afterward. If you
like to watch TV, amuse your employer by saying something like I’m addicted to Lost. I watch all Lost
episodes on DVD every day. If all you have in your arsenal is reading, then make it sound better and
more interesting by saying that you are a voracious book reader. Rack your brain. Make sure that
when you tell something about yourself, it sounds interesting and will make you shine.
.