REFERENCE, BIBLIOGRAPHY, & USER SERVICES

Polytechnic University of the Philippines Library Science Alumni Association, Inc. (PUPLSAAI)
1st Review Class for the Librarian Licensure Examination

MOCK EXAM

DIRECTIONS: Choose the letter of the best answer and indicate your choice on your answer sheet.

1. Which of the following tasks is NOT part of 6. The criteria of selection and evaluation wherein
providing reference service? one considers the education and experience of
A. Assisting in evaluation of information the authors, editors and/or contributors of the
B. Conducting searches for the user work.
C. Keeping reference statistics A. Authority
D. Providing circulation and access services B. Treatment
C. Arrangement
2. Which of the following tasks is part of reference D. Cost
work?
A. Evaluating the reference librarian in 7. The sequence of entries within the source and
handling queries the availability of indexes and cross references
B. Budgeting the collected library fees from are considered when using this selection
enrolled students criterion.
C. Ensuring constant access to the Internet A. Special Features
D. Preservation and conservation of library B. Arrangement
resources C. Authority
D. Relation to Similar Works
3. A function of reference service in which
reference librarians respond to requests of 8. Contains brief explanatory entries for terms
users for lists of resources, or, providing lists of within a given language, usually arranged
resources for dissemination, whether new alphabetically.
acquisitions, recommended for reading, or A. Handbook
centered within a theme. B. Manual
A. Bibliographic C. Dictionary
B. Information D. Encyclopedia
C. Supervision
D. Appraisal 9. Over currency to include the newest terms and
definitions, this general type of dictionary
4. These reference sources provide information prefers depth of definitions and
directly, are synoptic and may give general comprehensiveness to cover almost all known
information on a topic. words in a given language.
A. Government Documents Type A. Usage dictionary
B. Control-Access Directional Type B. Abridged dictionary
C. Other Information Sources C. Unabridged dictionary
D. Ready-Reference Source Type D. Pocket dictionary

5. Which of the following is NOT true about 10. Which type of dictionary focuses on defining
primary sources? terms used in ordinary, informal speech which
A. Primary sources may come in the form of may include jargon, obscenities or ephemeral
correspondences, diaries, and archival records. words?
B. Primary sources describe, summarize, or A. Historical dictionary
analyze original works. B. Bilingual dictionary
C. Primary sources contain original or C. Usage dictionary
firsthand information regarding a specific topic. D. Slang dictionary
D. Primary sources are being used to
prepare derivative works.
REFERENCE AND INFORMATION SERVICES 1st PUPLSAAI Review Class for the LLE
MOCK EXAM Page 2

11. An annual compendium of practical dates, 17. It is the characteristic of biographical sources
facts, and statistics, current and/or where biographies only provide citations to
retrospective, often arranged in tables to indicate which titles should be consulted in
facilitate comparison. order to locate the needed information.
A. Annual A. Retrospective
B. Yearbook B. Current
C. Factbook C. Direct
D. Almanac D. Indirect

12. An annual documentary, historical or memorial 18. An alphabetical list of place names with
compendium of facts, photographs, statistics, information that can be used to locate the areas
etc., about the events of the preceding year. that the names are associated with.
A. Almanac A. Gazetteer
B. Factbook B. Atlas
C. Yearbook C. Globe
D. Annual D. Guidebook

13. A single-volume reference source that provides 19. Produced by large publishing firms, or
concise factual information on a specific commercial organizations engaged in book
subject, organized systematically for quick and trade, these lists provide information of
easy access. published materials for sale.
A. Encyclopedia A. National bibliography
B. Handbook B. Subject bibliography
C. Dictionary C. Trade bibliography
D. Manual D. Bibliography of bibliographies

14. The most authoritative reference source that 20. Bibliographies that list resources close to the
can answer questions such as “What is the time at which they are published.
tallest building in the world?” and “Who is the A. Retrospective bibliography
world’s tallest man?” is: B. Current bibliography
A. Chase’s Calendar of Events C. Period bibliography
B. Guinness World Records D. Trade bibliography
C. Ripley’s Believe It or Not series
D. Famous First Facts 21. A tool used to locate information within
published works or within a large collection of
15. Lists containing primarily contact information of documents.
organizations like schools, museums, libraries, A. Index
hospitals, foundations, etc. are called: B. Abstract
A. Government directories C. Catalog
B. Local directories D. Bibliography
C. Institutional directories
D. Trade directories 22. A publication in any medium as issued over time
with no predetermined conclusion, including
16. A narrative account of a person’s life written by bibliographic resources issued successively in
another person. discrete parts and integrating resources into
A. Curriculum Vitae which updates are incorporated without
B. Autobiography remaining discrete.
C. Diary A. Continuing resource
D. Biography B. Periodical
C. Serial
D. Magazine
REFERENCE AND INFORMATION SERVICES 1st PUPLSAAI Review Class for the LLE
MOCK EXAM Page 3

23. The process by which a reference librarian, 29. Those parents who ask for their children’s
through a series of questions, determines what homework are examples of a challenge handling
the patron is looking for. specific class of reference queries called:
A. Reference interview A. imposed queries
B. Reference query B. multiple queries
C. Reference service C. research queries
D. Reference work D. conservative queries

24. In an effort to catch the deadline, a high school 30. In telephone reference interviews, which of the
student turned to the reference librarian for help following cues is/are missing?
to have her report printed out. The librarian A. Both audio and visual cues
responded with instructions to proceed to the B. Visual cues only
printing kiosk in the computer laboratory two C. Neither audio nor visual cues
rooms away from the library. What type of D. Audio cues only
reference question did the student ask?
A. Directional 31. This reference service model considers the
B. Specific Search knowledge and skill levels of staff members as
C. Research they answer types of queries appropriate to
D. Ready Reference their level of expertise.
A. Roving Reference
25. This process in the reference interview aims to B. Tiered Reference
verify the query so that the librarian and the user C. Service by Appointment
share the same understanding of the D. Reference Desk
information need.
A. Query negotiation 32. The liberal reference service level is usually
B. Reference interview found in what type of library?
C. Neutral questioning A. School library
D. Negative closure B. Public library
C. Academic library
26. Which of the following is NOT an open D. Special library
question?
A. “What format of information would you 33. Which of the following tasks is NOT an example
like to have?” of indirect reference services?
B. “What keywords did you use to look for A. Compiling of bibliographies in response
the books?” to requests
C. “What types of books have you B. Selecting reference source titles for
checked?” inclusion in the collection
D. “Are you looking for a definition or a C. Keeping and analyzing reference
short discussion? statistics
D. Training of reference librarians in
27. This approach in answering queries considers answering queries
the age, reading level, and background of the
person who needs the answer. 34. In this type of reference service, reference
A. By Purpose librarians should have policies for responding to
B. By Subject clients as they are not required to respond
C. By Inquirer immediately.
D. By Source A. Asynchronous service
B. Indirect service
28. This type of answer to a reference query is C. Synchronous service
classified as “just right” to fulfill the need of the D. Direct service
library user.
A. Elementary
B. Skilled
C. Regular
D. Value-added
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MOCK EXAM Page 4

35. Lending made by one library to another for an 39. Why is there a need to establish a reference
individual’s use. department/section within a library
A. Current awareness service organization?
B. Interlibrary loan A. So that there would be an exclusive
C. Document delivery group of librarians separated from the unskilled
D. Selective dissemination of information staff.
B. So that the reference collection and
36. Sending the latest information of concern to the librarians who can handle queries are in a single
user by matching the user’s profile or interests office/unit.
with the library resources. C. So that the reference librarian is not
A. Selective dissemination of information engaged with cataloging and indexing.
B. Document delivery D. So that reference librarians are not
C. Current awareness service bothered with book, file, or document requests.
D. Interlibrary loan
40. Also known as ‘bibliographic networks’ and
37. The process of recommending sources, usually ‘shared cataloging networks’, organizations that
of specific titles or authors to library users. facilitate resource sharing by making MARC
A. Reader’s advisory records and holdings information available for
B. Term paper counseling their member libraries.
C. Research assistance and counseling A. Library organizations
D. Bibliotherapy B. Search engine managers
C. Database providers
38. Activities designed to acquaint users to library D. Bibliographic utilities
services, resources, collections, physical
spaces and organization of materials.
A. Bibliographic instruction
B. Library orientation
C. Library instruction
D. Information literacy instruction
REFERENCE, BIBLIOGRAPHY, & USER SERVICES
Polytechnic University of the Philippines Library Science Alumni Association, Inc. (PUPLSAAI)
1st Review Class for the Librarian Licensure Examination

PROGRAM AUDIT

ANSWER KEY

1. D 11. D 21. A 31. B

2. A 12. C 22. A 32. D

3. A 13. B 23. A 33. A

4. D 14. B 24. A 34. C

5. B 15. C 25. A 35. B

6. A 16. D 26. D 36. A

7. B 17. D 27. C 37. A

8. C 18. A 28. B 38. B

9. C 19. C 29. A 39. B

10. D 20. B 30. B 40. D