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    F&B Script

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    grace
    This document outlines the standard operating procedures for wait staff at a restaurant. It details the steps waiters should take from greeting guests and seating them, to taking their order, serving their food and drinks, clearing dishes, and presenting the bill. The procedures cover interactions on both the right and left sides of the guest. Waiters are instructed to be polite, repeat orders back, offer suggestions, and ensure guests have everything they need throughout their dining experience.

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    F&B Script

    Uploaded by

    grace
    1K views2 pages
    This document outlines the standard operating procedures for wait staff at a restaurant. It details the steps waiters should take from greeting guests and seating them, to taking their order, serving their food and drinks, clearing dishes, and presenting the bill. The procedures cover interactions on both the right and left sides of the guest. Waiters are instructed to be polite, repeat orders back, offer suggestions, and ensure guests have everything they need throughout their dining experience.

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    This document outlines the standard operating procedures for wait staff at a restaurant. It details the steps waiters should take from greeting guests and seating them, to taking their order, serving their food and drinks, clearing dishes, and presenting the bill. The procedures cover interactions on both the right and left sides of the guest. Waiters are instructed to be polite, repeat orders back, offer suggestions, and ensure guests have everything they need throughout their dining experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    1K views2 pages

    F&B Script

    Uploaded by

    grace
    This document outlines the standard operating procedures for wait staff at a restaurant. It details the steps waiters should take from greeting guests and seating them, to taking their order, serving their food and drinks, clearing dishes, and presenting the bill. The procedures cover interactions on both the right and left sides of the guest. Waiters are instructed to be polite, repeat orders back, offer suggestions, and ensure guests have everything they need throughout their dining experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Mis-en-place (put everything into places) G: (Yes/No)

    Checking of the following: How about _____________?


    - Condition of tables and chair G: (Yes/No)
    - Sanitary Items W: Thank you Ma’am/Sir may I repeat your order,
    - Clean and sanitized table appointments you ordered __________________________
    - Flower arrangements is that correct Ma’am/Sir?
    - Filling Condiments G: Yes
    - Condition of Menu Card W: Thank You Ma’am/Sir May I take the menu card?
    - Knowledge for the menu of the day. G: Yes Sure!

    WELCOMING THE GUEST WINE SERVING (on the left side of the guest)
    R: Good morning Maám/ Sir, W: Excuse me Ma’am/Sir would you like some
    Welcome to _______ drinks? Here is our wine list for your selection.
    Do you have any reservation? May I take your order Maám/Sir?
    G: None G: Yes I’d like to have _________________.
    R: May I suggest a table for you Maám/Sir? W: May I repeat your order Maám/Sir you ordered
    G: Yes please! ___________ would that be all?
    R: Table for how many Maám/Sir? G: Yes.
    G: For one. W: Would you like to serve your drinks after the main
    R: Smoking or Non-Smoking course?
    G: Non-Smoking. G: I will give you a signal.
    R: This way please (stretch your arms to the guest) W: Excuse me Ma’am/Sir you food will be serve for
    Will this place be alright with you Maám/Sir? 10-15 mins. would that be alright will you.
    G: Yes G: Yes

    SEATING THE GUEST SERVING THE FOOD (on the right side of the guest)
    W: Please have a seat W: Excuse me Maám/Sir here is your __________
    W: I’ll be calling our waiter to assist you for the G: Thank you.
    selection of your order
    CLEARING THE TABLE (on the left side)
    UNFOLDING THE NAPKIN(right side of the guest) W: Excuse me Maám/Sir may I clear the table for
    W: Excuse me Maám/Sir, may I unfold the napkin for you.
    you? G: Yes please
    G: Yes
    PRESENTING THE WINE
    (Introduce your name as a waiter) W: Excuse me Maám/Sir may I present to you your
    SERVING WATER(right side of the guest) order of ___________with a very good vintage
    W: Would you like to have a glass of water year of ___ years with an alcohol content of ____
    Maám/Sir? alcohol per volume. It has _______ ml with a
    G: Yes please. very good fragrant of __________________.
    W: Excuse me Ma’am/ Sir. W: Should I open it Maám/Sir?

    PRESENTING THE MENU CARD OPENING THE BOTTLE OF WINE USING CORK
    W: Excuse me Ma’am/Sir here is our menu card for W: Here is the cork for your confirmation.
    your complementary drinks Would you like to try the wine now Sir/Maám?
    W: Excuse me Ma’am/Sir would you like to have your G: Yes.
    complementary drinks ? W: Enjoy your meal Maám/Sir.
    G: Yes Please call me if you need any assistance.
    W: Excuse me Ma’am/Sir I’ll be back to serve your
    complementary drinks. CRUMBLING TABLE
    W: Excuse me Maám.
    SERVING COMPLEMENTARY DRINKS(on the right
    side of the guest) PRESENTING THE BILL
    W: Excuse me Ma’am/Sir here is your complementary (the guest will give a hand signal)
    drink, W: Excuse me Maám/Sir, how would you like topay
    G: Thank you you’re your bill, would it be cash or credit card?
    W: So here is our menu card fot your selection Here is your bill.
    W: Excuse me Ma’am/Sir do you need anything else. (Step a backward)
    G: No. I’m alright G: Here
    W: I’ll be Back to get your order. W: I receive ___________ ill be back for your
    change. Excuse me Maám/Sir here is your change.
    ORDER TAKING (right side of the guest) Thank you Maám/Sir hope you enjoy your staying
    W: Excuse me Ma’am/Sir may I take your order now? with us. We look forward for your next visit.
    G: Yes
    UPSELLING/SUGGESTIVE SELLING:
    W: Ma’am would you like to try ____________ to
    NOTE:
    compliment to your dish?
    W- Waiter
    G- Guest

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