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​ ​ ​ Unaiza Malik

10 Vena Way Apt 627, North York, M9M0G3


Phone Number (437) 388 9537)
[email protected]

OBJECTIVE :​ ​To obtain a position as a team member that will utilize my skills
effectively an apply strong customer service skills.

SUMMARY OF QUALIFICATION :

● Excellent customer service, people skills and teamwork skills.


● Demonstrated experience in fast paced food service and retail settings.
● Energetic and positive team player, punctual and reliable.
● Ability to read, comprehend, and interpret documents, including procedure
manual, safety rules, maintenance and operations guide.
● Ability to resolve customer disputes in a patient manner.
● High Integrity. ...
● Effective Listening. ...
● Great Communication. ...
● Confident.
● Excellent customer service skills.
● Product knowledge.
● People skills- be able to talk to different customers and start conversations.
● Efficiency- be able to help multiple customers at times.
● Suggestive selling- increase the company's profits by adding on to each sale.
● Love to talk with different kinds of people make them happy, and always try my
best to solve there problems.

EDUCATION :

Secondary School Diploma


Emery Collegiate Institute, Toronto, ON 2016 - 2018
Technology And Advanced Learning
Humber College North Campus Toronto, ON- 2018

VOLUNTEER EXPERIENCES:

York Wood Library ,Toronto 2017-2018

Helping middle school students in their homework, making project.

HumberCollege:​ ​Managed school-held a bake sale( managing cash and selling baked goods).
WORK EXPERIENCES :

● Burger King (Assistant Manager) Dec,2016- May,2018


● Operated the drive- through window and sales register quickly and efficiently.
● Greeted customers and provided excellent customer service.
● Pleasantly and courteously interacted with customers.
● Maintained high standards of customer service during high volume, fast paced
operation.
● Cross trained and coordinated scheduling with team members to ensure
seamless service.
● Scheduling ordering.
● Gross profit.

SALES AND RETAIL EXPERIENCE BACK HOME COUNTRY AT STAPLES:


As Cashier , Sales Associate Position 2011 Jan- 2013 Feb
● Cash-handling experience.
● Friendly and enthusiastic.
● Proficient with POS systems and tablet-based payment applications.
● Motivated to exceed sales goals.
● Excellent interpersonal skills.
● Work Ethic.
● Attention to Detail.
● Business Awareness.
● Communication Skills.
● Customer Service Skills.
● Dependability.

Languages Skills:
English, Arabic, Urdu, Punjabi,

References:

(AVAILABLE ON REQUEST)

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