Scribd Logo
Upload

Welcome to Scribd!

  • 51 views

    The Preference of Letran de Davao Students Between PLDT and Globe As More Efficient Internet Service Provider PDF

    Uploaded by

    Kelly Coquilla
    This document presents the results of a quantitative research study conducted by students at Letran de Davao, Inc. in the Philippines. The study aimed to determine Letran de Davao students' preference between PLDT and Globe as more efficient internet service providers. Various tables in the document show that a majority (63%) of students chose their internet provider based on a friend's recommendation. When asked about internet usage, the most common responses were online social networking (22%), studying (18%), and playing online games (17%). Tables also show the most commonly reported service failures and suggested improvements for both PLDT and Globe. The final table indicates that 53% of students preferred Globe as their internet service provider compared to 47% for

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    The Preference of Letran de Davao Students Between PLDT and Globe As More Efficient Internet Service Provider PDF

    Uploaded by

    Kelly Coquilla
    51 views5 pages
    This document presents the results of a quantitative research study conducted by students at Letran de Davao, Inc. in the Philippines. The study aimed to determine Letran de Davao students' preference between PLDT and Globe as more efficient internet service providers. Various tables in the document show that a majority (63%) of students chose their internet provider based on a friend's recommendation. When asked about internet usage, the most common responses were online social networking (22%), studying (18%), and playing online games (17%). Tables also show the most commonly reported service failures and suggested improvements for both PLDT and Globe. The final table indicates that 53% of students preferred Globe as their internet service provider compared to 47% for

    Original Description:

    Original Title

    THE PREFERENCE OF LETRAN DE DAVAO STUDENTS BETWEEN PLDT AND GLOBE AS MORE EFFICIENT INTERNET SERVICE PROVIDER.pdf

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document presents the results of a quantitative research study conducted by students at Letran de Davao, Inc. in the Philippines. The study aimed to determine Letran de Davao students' preference between PLDT and Globe as more efficient internet service providers. Various tables in the document show that a majority (63%) of students chose their internet provider based on a friend's recommendation. When asked about internet usage, the most common responses were online social networking (22%), studying (18%), and playing online games (17%). Tables also show the most commonly reported service failures and suggested improvements for both PLDT and Globe. The final table indicates that 53% of students preferred Globe as their internet service provider compared to 47% for

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    51 views5 pages

    The Preference of Letran de Davao Students Between PLDT and Globe As More Efficient Internet Service Provider PDF

    Uploaded by

    Kelly Coquilla
    This document presents the results of a quantitative research study conducted by students at Letran de Davao, Inc. in the Philippines. The study aimed to determine Letran de Davao students' preference between PLDT and Globe as more efficient internet service providers. Various tables in the document show that a majority (63%) of students chose their internet provider based on a friend's recommendation. When asked about internet usage, the most common responses were online social networking (22%), studying (18%), and playing online games (17%). Tables also show the most commonly reported service failures and suggested improvements for both PLDT and Globe. The final table indicates that 53% of students preferred Globe as their internet service provider compared to 47% for

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    THE PREFERENCE OF LETRAN DE DAVAO STUDENTS BETWEEN PLDT AND

    GLOBE AS MORE EFFICIENT INTERNET SERVICE PROVIDER

    A Quantitative Research Presented to the

    Senior High School Department

    of Letran de Davao, Inc.

    Seminary Drive, Tagum City

    In partial fulfilment for the subject Practical Research 2

    Humanities and Social Sciences (HUMSS)

    and Accountancy, Business and Management

    Ira Abordaje

    Abegail Marie Ampo

    Thrisha Kyle Coquilla

    Brian Andrew Nadela

    Michael Vince Lebita

    October, 2018
    Table 1

    Factors Affecting Student's Subscription on an


    Internet Service Provider
    3% 2%

    32% Friend's recommendation


    Personally sign up at their center
    Pop-up ads
    Others
    63%

    Table 2

    Importance of Internet Usage


    2% 0% 2% Blogging

    5%
    Downloading
    17%

    18% Online Social Networking (i.e.,


    Facebook, Twitter, and etc.)
    Playing Online Games

    Reading Topics of Interests


    19%

    Studying
    22%

    Video Conferencing
    15%

    Online Jobs
    Table 3.2

    Service Failures of PLDT

    Frequent Disconnections
    4%
    6%
    Incorrect billing
    27%

    No Internet Access for days and


    weeks
    30%
    Slow internet connection speed
    7%
    unhappy experience with the
    customer service
    26% others

    Table 3.3

    Suggested Improvements
    0%

    Increasing the coverage areas


    19%
    22%
    offering a faster speed broadband at
    a lower price
    providing better customer support

    reducing the frequency of service


    interruption
    17%
    faster response of technical support
    30%
    team
    others
    12%
    Table 4.2

    Service Failures of Globe


    Frequent Disconnections

    Incorrect billing

    No Internet Access for days and


    weeks
    Slow internet connection speed

    unhappy experience with the


    customer service
    others

    Table 4.3

    Suggested Improvements
    1%

    Increasing the coverage areas


    17%
    23%
    offering a faster speed broadband at a
    lower price
    providing better customer support

    16% reducing the frequency of service


    interruption
    faster response of technical support
    team
    29%
    14% others
    Table 5

    Preferred Internet Service Provider of Letran de


    Davao Students

    47%

    53%
    Globe
    PLDT

    You might also like