The Evolution of Management: Thought

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THE EVOLUTION

OF MANAGEMENT
THOUGHT
Second Edition

DANIEL A. WREN
The University of Oklahoma

JOHN WILEY AND SONS


New York • Chichester • Brisbane • Toronto
CONTENTS
PART ONE
EARLY MANAGEMENT THOUGHT

A PROLOGUE TO THE PAST 3


A Cultural Framework: The Economic Facet.
The Social Facet. The Political Facet. People,
Management, and Organizations: The Human
Being. Organizations and Management.

MANAGEMENT BEFORE
INDUSTRIALIZATION 15
Management in Early Civilizations: The Near
East. The Far East. Egypt. The Hebrews. Greece.
Rome. The Catholic Church. Feudalism and the
Middle Ages. The Revival of Commerce. The
Cultural Rebirth: The Protestant Ethic. A Crit-
icism of the Weberian Thesis. Modern Support
for Weber. The Liberty Ethic. The Market Ethic.

THE INDUSTRIAL REVOLUTION:


PROBLEMS AND PERSPECTIVE 42
The Industrial Revolution in England: The
Age of Machines. Management: the Fourth Fac-
tor of Production. Management Problems in
the Early Factory: The Search for Managerial
Talent. The Labor Problem. The Shortage of
Skilled Labor. Training. Discipline and Mo-
tivation. Management Functions in the Early
Xll CONTENTS

Factory. Cultural Consequences of the Indus-


trial Revolution: The Condition of the Worker.
Child and Female Labor.

MANAGEMENT PIONEERS
IN THE FACTORY SYSTEM
Robert Owen: The Search for a New Har-
mony: Early Managerial Experiences. The Call
for Reform. Charles Babbage: The Irascible
Genius: The First Computer. Analyzing Indus-
trial Operations. Andrew Ure: Pioneering in
Management Education: Principles of Manu-
facturing. Charles Dupin: Industrial Educa-
tion in France: The Pioneers: A Final Note.

EARLY AMERICAN MANAGEMENT


Antebellum Industry and Management: Early
Industrial Development. The Railroads:
Pioneering in American Management: Daniel
McCallum: System and Organization. Henry V.
Poor: A Broader View of Management. System-
atic Management: A Final Note. Big Business
and Its Changing Environment: The Economic
Environment: The Accumulation of Resources.
The Social Environment: Barons or Benefactors?
The Political Environment: From Adam Smith to
the Twentieth Century.

PART TWO
THE SCIENTIFIC MANAGEMENT ERA

THE ADVENT OF
SCIENTIFIC MANAGEMENT
Frederick Winslow Taylor: The Early Years:
Taylor at Midvale. The Search for Science in
Management. The Quest for New Incentives.
The First Class Man. The Task Management Sys-
tem. Onward and Upward. Taylor at Bethlehem.
Taylor: The Peripatetic Philosopher: The East-
ern Rate Case. Watertown and the Congressional
Contents xii

Investigation. The Mental Revolution. Taylor


and the Human Factor.

7 SPREADING THE GOSPEL


OF EFFICIENCY 158
The Most Orthodox: Carl Barth. The Most Un-
orthodox: H. L. Gantt: The Task and Bonus
System. The "Habits of Industry' Graphic Aids
to Management. Gantt: The Later Years. Part-
ners for Life: The Gilbreths: Systematizing the
Construction Industry. Extending Motion and
Fatigue Study. Support for the Scientific Man-
agement Movement. The Psychology of Man-
agement. Efficiency Through Organization:
Harrington Emerson: Line and Staff Organiza-
tion. Principles of Efficiency. The Gospel in
Non-Industrial Organizations: Morris
Cooke.

8 SCIENTIFIC MANAGEMENT
IN EUROPE AND AMERICA 190
Scientific Management Goes Abroad:
Taylorism and Fayolism. The International Sci-
entific Management Movement. Formalizing
the Study of Management: Education for In-
dustrial Management. The Impact of Scientific
Management on Other Disciplines. Taylorism in
Industrial Practice. Early Organization Theory.
Scientific Management at DuPont and General
Motors. Management: Synthesis and Functions.
An Early Philosophy of Management.

9 THE HUMAN FACTOR:


PREPARING THE WAY 209
Psychology and the Individual: Toward Sci-
entific Psychology. The Birth of Industrial Psy-
chology. Personnel Management: A Dual Her-
itage: Personnel as "Welfare Work". Scientific
Management and Personnel. Further Advance- -
ments in Personnel Management. Foundations
of Social Man: Theory and Research. Sociology
and Industry. Some Early Empirical
Investigations.
XIV CONTENTS

10 THE EMERGENCE OF
ADMINISTRATIVE THEORY
Henri Fayol: The Man and His Career: Man-
agement or Administration? Managerial Skills
and Abilities. The Principles of Management.
The Elements of Management: Planning, Organ-
izing. Command. Coordination. Control. A Final
Note. Bureaucracy: Max Weber: Bureaucracy
as the Ideal. Kinds of Authority. The Administra-
tive System.

11 SCIENTIFIC MANAGEMENT
AND ORGANIZED LABOR
The Stance of Organized Labor: The Hoxie
Report. Philosophies in Conflict. Criticisms of
the Hoxie Report. Changing Times in Labor-
Management Relations: Defenders and Re-
visionists. The Union-Management Cooperation
Era.

12 SCIENTIFIC MANAGEMENT
IN RETROSPECT
The Economic Environment: From the Farm
to the Factory: The Rationalization of Resource
Utilization. Increasing Industrial Efficiency. The
Social Environment: From Horatio Alger to
Babbitt: The "Collision Effect/' Taylorism and
the Progressives. The Political Environment:
From One Roosevelt to Another: Business and
the Progressives.

PART THREE
THE SOCIAL MAN ERA

13 SERENDIPITY AT
WESTERN ELECTRIC
The Ivy League Comes to Hawthorne: The
Harvard Research Group. Rejecting Traditional
Contents xv

Hypotheses. The Interviewing Program. Group


Behavior: The Bank Wiring Room. The Organi-
zation as a Social System. A New View of In-
dustrial Behavior: Anomie and Social Dis-
organization. The Rabble Hypothesis.
Developing the New Leadership. Organized La-
bor and the Mayoists. A Final Note.

14 THE SEARCH FOR ORGANI-


ZATIONAL INTEGRATION 324
Mary Parker Follett: The Political Philoso-
pher: The Business Philosopher. A Final Note.
The Erudite Executive: Chester I. Barnard:
The Nature of Cooperative Systems. Formal Or-
ganizations: Theory and Structure. The Accep-
tance Theory of Authority. The Functions of the
Executive.

15 PEOPLE AND ORGANIZATIONS 347


People at Work: The Micro View: Developing
Constructs for Group Analysis. The Growth of
Human Relations Research and Training.
Changing Assumptions About People at
Work: People and Motivation. Job Enlargement.
Participation in Management. New Dimensions
of Leadership. People at Work: The Macro
View: The Search for Fusion. New Tools for
Macro Analysis.

16 ORGANIZATIONS AND PEOPLE 372


Organizations: Structure and Design: The Af-
fable Irishman: James D. Mooney. Texts, Teach-
ers, and Trends. Building Blocks for Administra-
tive Theory. The Span of Control. Toward a Top
Management Viewpoint: Ralph C. Davis: Pa-
ter Familiae et Magister. Harry Hopf: Toward
the Optimum. Analyzing Top Management.

17 SOCIAL MAN AND THE CRITICS 399


Hawthorne Revisited: The Premises of Indus-
trial Civilization. The Research Methodology.
Conclusions Regarding Social Man. The Critics:
A Final Note.
XVI CONTENTS

18 SOCIAL MAN IN RETROSPECT 412


The Economic Environment: From Depres-
sion to Prosperity: Attempts at Economic Re-
covery. The Grass Roots and Bottom Up Move-
ment. Organization as the Answer. The Social
Environment: From Babbitt to the Organiza-
tion Man: Shifting Social Values. The ''Con-
fusion of Souls." The Social Ethic. The Political
Environment: From F.D.R. to Eisenhower:
The New Deal. Augmenting the Position of
Labor.

PART FOUR
THE MODERN ERA 437

19 PRINCIPLES AND PROCESS:


THE SEARCH FOR UNITY 439
The Second Generation: Variations in the Man-
agement Process. Management by Objectives. "
. . . Getting Things Done Through Others/' A
Final Note. Reshaping the Process Approach:
Challenges to Management Education. The
Manager and Society. The Generation Gap. The
Quest for a Denouement. The Third Gener-
ation: The Integrators. The Fourth Generation:
The Systems Approach. Comparative Manage-
ment. The Fifth Generation: ''It Depends
. . . ." Improving Education for Management. A
Final Comment.

20 ORGANIZATIONAL HUMANISM:
THE SEARCH FOR HARMONY 472
People and Organizations: Human Relations in
Transition. The Changing Environment and the
New Humanism. Self-Actualization Through
Work. Human Relations and Organizational Be-
havior. Personality and Organization. Theories
X and Y. The Motivation-Hygiene Theory. Fash-
Contents xvii

ions and Fads. Leadership: Tasks and People:


Participative Leadership. Toward Adaptive
Leadership. The Contingency Model. Organiza-
tions and People. The Roots of Modern Organi-
zation Theory. Is Bureaucracy Inevitable? The
Contingency Approach.

21 MANAGEMENT SCIENCE:
THE SEARCH FOR ORDER 508
The Quest for Quantification: Operations Re-
search. Production Management in Transition.
Quantification: A Final Note. Systems: Early
Notions of Systems. General Systems Theory.
Systems Theory and Management Theory. The
Decline of a Grand Scheme.
22 THE PAST AS PROLOGUE 530
The Managerial Functions: Past and Future:
Planning. Organizing. Leadership. Human Re-
source Administration. Controlling. The Cul-
tural Environment: The Economic Environ-
ment. The Social Environment. The Political
Environment.

BIBLIOGRAPHY 563
AUTHOR AND NAME INDEX 577
SUBJECT INDEX 585

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