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ENRIQUEZ, BETHZAIDA R.

1. As a manager or a leader, the first action is not to say okay or accept excuses. One must realize that
excuses are like clockwork, they will come pouring in. It is tricky how to react. Between needing to just
get the work done as quickly as possible and feeling a twinge of sympathy, saying ok is not the solution.
Second action, don’t be afraid to ask questions. If you ask the right questions, you will most often prove
that many excuses are not 100% justifiable. But more than that, asking these questions will convey to
your employees that you’re not just going to sit back and accept excuses without a word. Third action, is
to express concern. Depending on the answers you get from your questions, there is also a chance you
will come across some legitimate issues that need to be addressed. Last action, set expectations for next
time. Once you have sorted through explanations, motivations, and deeper issues, set clear expectations
for the future.

2. Managers are often mistakenly talked about as leaders. The biggest difference between leadership
and management arises from the way they motivate people who work around them as this sets the tone
for all other aspects of an organization.

Management has an authority vested in it by the company. Subordinates work under it, and
largely do as they are told. This is transactional style in that managers tell workers what to do and
workers do because they are promised a reward like a salary or bonus. Management is normally paid to
get things done within the constraints of time and money. Management tends to come from stable
backgrounds and lead relatively comfortable lives. This makes them averse to taking risks and they seek
to avoid conflict as far as possible. In terms of people, they like to run a happy ship.

Leaders on the other hand do not have subordinates. They tend to have followers, and following is
more of a voluntary activity than a forced one as in the case of subordinates. Leadership is a charismatic,
transformational style. Leaders do not tell people what to do as this does not inspire them. Leadership
appeals to workers and they desire to follow leaders. Leadership can make workers walk into dangers
and situations that they normally would not consider risking. Leadership requires giving credit to people
and motivating them by praising for good work. Leadership requires taking all the blame and shielding
the followers in sharp contrast to management which is always happy to pass the buck on to the
subordinates and is first to take credit for good performance.

3. Taking into consideration the facts of the case and the above cited explanations, Ms. Go is more of a
leader.

4. Ms. Go mistake is the non-practice of management theory. Among the various theories on
management, employee motivation is likely to surface. Ms. Go failed to take into consideration in
motivating her subordinates. One aspect of employee motivation is employee empowerment.

5. The leadership style practices by Ms. Go is more likely Laissez-Faire Leadership Style. It is the opposite
of autocratic leadership.

The style has some major benefits in creative environments, but lacks discipline and structure that
is often required in a business environment. Another downside of the Laissez-Faire style is the
unstructured approach to learning. It relies heavily on talent, existing experience and creativity to drive
results.

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