THE ROAD TO IP TELEPHONY: STEPS TO SUCCESS PROJECT MANAGEMENT PROCESS

THE ROAD TO IP TELEPHONY: STEPS TO SUCCESS PROJECT MANAGEMENT PROCESS ciscopress.com

PPDIOO DEPLOYMENT LIFECYCLE

Initiate Presales Analyze Presales Close Presales

Step 1.1 Task 1.1.1 Task 1.1.2 Task 1.1.3 Task 1.1.4 Step 1.2 Task 1.2.1 Task 1.2.2 Step 1.3 Task 1.3.1 Task 1.3.2 Task 1.3.3 Task 1.3.4 Step 1.4 Task 1.4.1 Task 1.4.2 Task 1.4.3 Task 1.4.4 Task 1.4.5 Task 1.4.6 Task 1.4.7 Task 1.4.8 Step 1.5 Task 1.5.1 Task 1.5.2 Task 1.5.3
Input from Develop High- Perform Initial
Review Perform Business Conduct Develop Conduct Technical Identify Initial Perform Perform Initial Develop Develop Initial Identify Initial Develop Initial Prepare Consolidate
Request Conduct
Identify Key Discovery Solution Solution Level Solution High-Level Audit of Existing Hardware and Initial Solution Operations and Service Statement Develop Executive Proposal Present
For Qualify Account Initial Presentations Solution Detailed Financial Competitive Solution Initial Network
Stakeholders Process Education Demonstrations and/or Design Infrastructure Software Gap Design Support Requirements of Work Proposal Presentation Content Proposal
Information History Interviews Development Interviews Justification Analysis Development Analysis
Application Requirements Architecture Analysis Framework

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1 begins chapter
1 ends

Plan the Site Plan the Project

Task 2.4.4 Task 2.4.3 Task 2.4.2 Task 2.4.1 Step 2.4 Task 2.3.14 Task 2.3.13 Task 2.3.12 Task 2.3.11 Task 2.3.10 Task 2.3.9 Task 2.3.8 Task 2.3.7 Task 2.3.6 Task 2.3.5 Task 2.3.4 Task 2.3.3 Task 2.3.2 Task 2.3.1 Step 2.3 Task 2.2.2 Task 2.2.1 Step 2.2 Step 2.1
Perform Perform Determine Create Establish Designate Discuss Design
Provide for Survey and Obtain Final Prepare Develop Project Develop Develop Determine Conduct a Customer Customer
Inventory or Audit Develop Site Review Project Organization Conduct Risk Customer Project Project Requirements, Set Client Internal Kickoff Contract
Network Inventory Low-Level Site Customer High-Level Implementation Support Training Resource Planning Kickoff Project Requirements
Security Network of Existing Traffic Specification Survey Acceptance Templates Change Assessment To-Do List and Communication Project Plan Budget Strategy Strategy Requirements
Management Alternatives, and Expectations Meeting Meeting Kickoff Signed
Structure
Workshop Verification
Volumes of Pattern Readiness Action Plan Plan Deliverables

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2 ends chapter
2 begins

Design the Solution Review Design

Step 3.1 Task 3.1.1 Task 3.1.2 Task 3.1.3 Task 3.1.4 Task 3.1.5 Task 3.1.6 Step 3.2 Task 3.2.1 Task 3.2.2 Task 3.2.3 Task 3.2.4 Step 3.3 Task 3.3.1 Task 3.3.2 Task 3.3.3 Step 3.4 Task 3.4.1 Task 3.4.2
Generate Low- Perform Tradeoff Perform Gap Finalize Conduct Detailed Develop Begin Finalize Conduct Finalize Conduct Present Low-Level Obtain Obtain
Host Design Level Migration/ Analysis Between Analysis Between Finalize Finalize Network Design-Business Detailed Detailed Detailed Internal Customer Purchase
Low-Level Implementation Customer Integration Design to Primary
Workshop Integration Primary and Existing and Training Support Security Requirements Solution To-Do List and Design Review Design Detailed Solution Order From
Strategy Strategy
Design Planning Analysis Decision Maker for
Strategy Alternate Solutions Proposed System Strategy Gap Analysis Design Action Plan Documents Design Review Acceptance Acceptance Customer

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3 begins chapter
3 ends

Plan the Implementation Manage the Implementation

Step 4.1 Task 4.1.1 Task 4.1.2 Step 4.2 Task 4.2.1 Task 4.2.2 Task 4.2.3 Task 4.2.4 Step 4.3 Task 4.3.1 Task 4.3.2 Task 4.3.3 Task 4.3.4
Input from Plan Order Hold Verify Project
Order Develop Prepare
and Design Order Hardware and Implementation Implementation Customer To- Status Change Issue and Risk
Hardware and Response and Installation Monitor and Quality Control
Phase Equipment Software Planning Planning Do List and Reporting Control Management
Software Escalation Plan Documentation Control
Support Meeting Action Plan

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4 begins

Execute the Implementation Test the Implementation Complete the Implementation

Step 4.4 Task 4.4.1 Task 4.4.2 Task 4.4.3 Task 4.4.4 Step 4.5 Task 4.5.1 Task 4.5.2 Task 4.5.3 Task 4.5.4 Step 4.6 Task 4.6.1 Task 4.6.2 Task 4.6.3 Step 4.7 Task 4.7.1 Task 4.7.2 Task 4.7.3 Task 4.7.4 Step 4.8 Task 4.8.1 Task 4.8.2 Task 4.8.3
Install Load, Configure, Network Conduct Network Perform Hold Cisco Perform Create Support
Site Validate Site Complete Site Prepare Site Verify Site Install and Stage Equipment and Integrate, and Implementation Test and Test the Pre-Launch Ready for Use Knowledge Train the End-User Establish Day- TAC or Day-2 Close Out Internal Review Transition Project
Preparation Specifications Survey Survey Configure Equipment Server Software Test Client Plan Acceptance Solution Test Acceptance Transfer Administrator Training 1 Support Handoff to Determine Documentation Acceptance
Software Acceptance Meeting Lessons Learned

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Manage Performance Manage Change Manage the System___

Task 5.3.4 Task 5.3.3 Task 5.3.2 Task 5.3.1 Step 5.3 Task 5.2.1 Step 5.2 Task 5.1.5 Task 5.1.4 Task 5.1.3 Task 5.1.2 Task 5.1.1 Step 5.1
Conduct Produce Monitor Plan and
Monitor Maintain Manage Perform Administer and Hand Off to
Customer Network Health and Performance Perform Change Manage the System
Service Level System System Routine Back Up System Operations
Satisfaction
Agreements
Availability Performance of Management Product Management Security Trouble Maintenance
Assets Management
Components
Surveys Reports System Upgrades

Legend
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5 ends chapter
5 begins
Presale Phase Plan Phase Design Phase Implementation Phase Operate Phase Optimize Phase
Conduct Optimization
How To Use This Poster To keep track of all the various steps involved in managing your migration, this poster illustrates the key tasks associated with
Step 6.1 Task 6.1.1 Task 6.1.2 Task 6.1.3 Step 6.2 Task 6.2.1 Task 6.2.2 Task 6.2.3 Task 6.2.4 Input from
Solution Input from Conduct Optimization
managing your deployment through the complete Plan, Design, Implementation, Operate and Optimize project lifestyle. Use this poster as a visual reminder of
Establish Identify Devise Test the
Evaluate
Stabilized Operations Organization Optimization Optimization Optimization Optimization Perform Optimization Process and the "Steps to Success" you should consider throughout your IP Telephony engagement. This is a must-have tool for every member of the team. To make things
Optimization Optimization
Management Planning Process Opportunities Execution Solutions Solution Optimization Knowledge On-Going
Needs
Transfer Assessment even easier, the poster outlines where within The Road to IP Telephony you can find additional details concerning the various steps. Feel free to write on this
poster to capture some of your favorite best practices, website links, tips, and lessons learned.
chapter
6 begins chapter
6 ends chapter
7 begins chapter
7 ends
The Road to IP Telephony Outline
Chapter 1: A Cisco Evolution Chapter 2: Before You Begin Chapter 3: The Migration Strategy Chapter 4: Implementation
Chapter 5: Day 2 Handoff and Support Chapter 6: Final Piece of the Conversion Chapter 7: Moving Forward—Continuing to Be Cisco's First and Best Customer

The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP Telephony Network Business Series from Cisco Press Other Network Business Series Titles
Stephanie L. Carhee • ISBN: 1-58720-088-0 The business and IT professional's guide to understanding networking investments Planet Broadband
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While the needs of every enterprise are different, some things are universal. Planning, communication, teamwork, and Today more than ever, companies are focusing on network solutions as part of their overall
understanding your requirements are as important as technical expertise. The Road to IP Telephony: How Cisco Systems business strategies and are studying the profitability, effectiveness, and impact of these systems. IP Telephony Unveiled
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Migrated from PBX to IP Telephony provides best practices for a phased migration to a converged voice and data network.
Sharing these lessons and experiences offers the reader a blueprint of a real-world deployment, reducing anxiety and The Network Business series supports all business professionals who are involved in the search for Taking Charge of Your VoIP Project
building confidence in the decision to migrate to IP Telephony. optimal network systems, whether they are longtime IT professionals or business managers with 1-58720-092-9
no technical expertise. Written in an approachable and clear style, these titles expect no in-depth The Case for Virtual Business Processes
The Road to IP Telephony is written for any business professional involved in the decision to install an IP Telephony system. technical training, only an understanding of general network concepts and a businessperson's 1-58720-087-2
It assumes no in-depth technical knowledge, and explains what exactly makes up an IP Telephony system, as well as what interest in how technology can play a role in the growth of an organization. The Business Case for E-Learning
is involved in implementing one. This book goes on to help decision makers and others involved in such applications to plan 1-58720-086-4
the deployment, assuring adequate resources and staffing. Further sections then delve into the actual implementation and Network Business titles provide readers with concise and useful information using book features Power Up Your Small-Medium Business
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resulting support needs as the system becomes active. This book shares the personal experiences of Cisco employees such as technology overviews—which present details to facilitate informed decision making, 1-58705-135-4
and partners as they have gone through the transitional process of looking at this technology—not just as a new phone without overwhelming readers—needs analysis, interviews, case studies, and ROI and
system, but as a business model for the convergence of voice and data. TCO metrics.