Scribd Logo
Upload

Welcome to Scribd!

  • 317 views

    Oral Communication

    Uploaded by

    Juliene Ermie Parel Berame
    The document discusses various aspects of communication including verbal communication, non-verbal communication, elements of communication, barriers to communication, models of communication, stages of intercultural sensitivity, functions of communication, types of speech context, cultural differences, and types of people in group communication. It provides details on topics like quality of verbal communication, mastery of non-verbal cues, elements like the sender, message, and receiver, barriers like external and internal factors, and models of communication.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Oral Communication

    Uploaded by

    Juliene Ermie Parel Berame
    317 views4 pages
    The document discusses various aspects of communication including verbal communication, non-verbal communication, elements of communication, barriers to communication, models of communication, stages of intercultural sensitivity, functions of communication, types of speech context, cultural differences, and types of people in group communication. It provides details on topics like quality of verbal communication, mastery of non-verbal cues, elements like the sender, message, and receiver, barriers like external and internal factors, and models of communication.

    Original Description:

    summarized topics

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document discusses various aspects of communication including verbal communication, non-verbal communication, elements of communication, barriers to communication, models of communication, stages of intercultural sensitivity, functions of communication, types of speech context, cultural differences, and types of people in group communication. It provides details on topics like quality of verbal communication, mastery of non-verbal cues, elements like the sender, message, and receiver, barriers like external and internal factors, and models of communication.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    317 views4 pages

    Oral Communication

    Uploaded by

    Juliene Ermie Parel Berame
    The document discusses various aspects of communication including verbal communication, non-verbal communication, elements of communication, barriers to communication, models of communication, stages of intercultural sensitivity, functions of communication, types of speech context, cultural differences, and types of people in group communication. It provides details on topics like quality of verbal communication, mastery of non-verbal cues, elements like the sender, message, and receiver, barriers like external and internal factors, and models of communication.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Communication

    4. Haptics

    - (Latin) Communicare : To Share


    - Touch

    - A meaningful exchange to a person/group

    5. Oculesics

    - An activity conveying information through


    the exchange of ideas, thoughts, etcetera.

    - Eye Contact

    6. Paralinguistic

    Verbal Communication
    - Vocal

    - Phonological
    • Tone

    - Semantic
    • Pronunciation

    - Pragmatic
    • Rate

    - Syntactic
    • Enunciation

    Quality of Verbal Communication


    7. Appearance

    1. Appropriateness : appropriate language; - Determines the type of person you are

    Consideration

    - Can be misinterpreted

    2. Brevity : simple yet precise; Conciseness

    3. Clarity : message should be clear; Mastery of Non Verbal Communication

    Clearness
    - Importance:

    4. Ethics : carefully chosen words; Courtesy 1. You give your audience a preview of you
    and Consideration
    as a speaker

    2. It helps make your speech more


    5. Vividness : creative words; Concreteness

    dramatic

    3. It makes you a credible speaker

    Non Verbal Communication

    4. It builds connection with your audience

    - Spontaneous and Unstructured

    5. It serves as a channel

    - Emphasizes the message of your speech

    1. Kinesics
    Elements of Communication

    - Facial Expressions
    1. Sender : The source of the message
    - Gestures

    - Body Language
    2. Message : The information, ideas, or
    thoughts conveyed by the speaker
    2. Proxemics

    - Distance
    3. Encoding : The process of converting
    • Intimate Space
    message into words, actions, or others
    • Social Space

    that the speaker understands


    • Public Space

    - Determines your closeness or relationship


    4. Channel : The medium in which the
    to the person

    encoded message is conveyed


    3. Chronemics

    - Time
    5. Receiver : Recipient of the message
    2. Social Interaction

    6. Decoding : The process of interpreting - Allows individuals to interact with each


    the encoded message other

    7. Feedback : The reaction, response, or 3. Motivation

    information provided by the receiver


    - Encourages to live better

    4. Emotional Expression

    8. Context : The environment where


    - Facilitates people’s expression of
    communication takes place
    emotions

    9. Barrier : The factors that affect the flow of


    communication Models of Communication

    1. Shannon Weaver Model

    - Mother of all models

    Idea
    Feedback
    - Linear; One way (No feedback)

    I Think I React
    Channel //

    Medium

    Receiver
    Sender

    Encoding
    Decoding

    I Deliberate I Interpret

    Transmission
    Receiving

    I Throw I Obtain

    Barriers of Communication

    - Communication will break down if barriers


    are not removed
    2. Transaction Model

    - Cyclical

    1. External Barriers

    - Noise in the environment

    2. Internal Barriers

    - Psychological

    • Mental/Emotional Pain

    - Physiological

    • Physical Pain

    Intercultural Communication

    - Cultural
    - Happens when individuals interact while
    • Jargons
    bringing their own varied cultural
    backgrounds

    Functions of Communication
    - Communication between different nations

    1. Control
    - Influenced by difference ethnicities,
    - Controls behaviour
    religion, and sexual orientation

    - Lack of knowledge on cultural difference 10. Corporate Cultural Differences

    promotes :
    - Between companies

    • Ethnocentrism : belief of own or own


    group is superior than others 11. Proverbs reflect culture

    • Stereotyping : generalizing - Proverbs of a country reflect its culture

    - Knowledge of cultural difference Development Model of


    promotes:
    Intercultural Sensitivity

    • Tolerance : understanding where people


    - Explores how people experience cultural
    are coming from
    differences

    Cultural Differences
    STAGE 1 : Denial

    In what ways do people differ in culture?


    - The individual does not recognize
    cultural differences

    1. Social Values

    - The group’s expectation from its people


    STAGE 2 : Defence

    - The individual starts to recognize cultural


    2. Roles & Status
    differences

    - How people contribute to society

    STAGE 3 : Minimization

    3. Decision Making Customs


    - The individual banks more on the
    - Length of time making a decision
    universality (thinking all cultures have
    them)

    4. Concepts of Time

    - Difference in the value of time


    STAGE 4 : Acceptance

    - The individual begins to appreciate


    5. Personal Space
    important cultural differences

    - Proximity when communicating

    STAGE 5 : Adaptation

    6. Cultural Context
    - The individual is open to world views
    - How meaning is conveyed & how people
    when accepting new perspectives

    convey meaning

    STAGE 6 : Integration

    7. Behaviour & Manners

    - The individual starts to go beyond their


    - Concept of what is rude and polite

    own cultures

    8. Gestures & Body Language

    - Non-verbal meaning
    Types of Speech Context

    - Context : Circumstances

    9. Legal & Ethical


    - Dependent on the number of participants
    - Laws of the land and society
    involved in communication

    1. Intrapersonal
    Topics to Focus On:
    - Talking to oneself
    1. Quality of Verbal Communication

    2. Mastery of Non Verbal Communication

    2. Interpersonal
    3. Elements of Communication

    - Involves two people


    4. Barriers of Communication

    5. Models of Communication

    3. Group Communication
    6. DMIS Stages

    - Involves three to ten people


    7. Functions of Communication

    8. Types of Speech Context


    4. Public

    - Involves eleven and above

    5. Mass Communication

    - No particular number of people

    - Mediated by media

    Types of People

    in Group Communication

    1. Controlling

    - Wants to be the only one speaking

    2. Egalitarian

    - Gives information and allows others to do


    the same

    3. Structuring

    - Follows a systematic order

    4. Dynamic

    - Encourages all people to speak

    5. Relinquishing

    - Gives way to others to avoid conflict

    6. Withdrawing

    - Does not want to participate

    You might also like