Safecom Go HP Administrators Manual 60701-33 PDF
Safecom Go HP Administrators Manual 60701-33 PDF
Safecom Go HP Administrators Manual 60701-33 PDF
Nuance SafeCom Go HP
Administrator’s Manual
D60701-36
November 2013
Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go,
SafeCom ePay and the SafeCom logo are trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other
countries. All other trademarks referred to herein are the property of their
respective owners. Nuance Communications, Inc. cannot be held responsible for
any technical or typographical errors and reserves the right to make changes to
products and documentation without prior notification.
Third Party Software: This software may contain third party software which
requires notices and/or additional terms and conditions. Such required third
party software notices and/or additional terms and conditions are located in
the SafeCom Third Party Notice document.
Patent: Nuance Communications, Inc. has received the following British patent
GB 2350 713 B, US patent US 6,952,780 B2 and Europe EUR EP1 120 701.
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Table of contents
1 Introduction ............................................................................................9
1.1 SafeCom Go HP ............................................................................. 9
1.2 Requirements ............................................................................... 9
1.3 SafeCom Go HP products ............................................................... 15
1.4 SafeCom P:Go HP products ............................................................. 16
1.5 SafeCom ID Devices ...................................................................... 17
1.6 Supported languages .................................................................... 18
1.7 HP Universal Print Driver ............................................................... 18
1.8 Available documentation ............................................................... 20
1.9 About this manual........................................................................ 21
1.10 Document history ........................................................................ 22
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3 SafeCom Go HP ...................................................................................... 56
3.1 Overview ................................................................................... 56
3.2 SafeCom Go HP hardware installation ................................................ 56
3.2.1 SafeCom HP USB ID Kit installation ................................... 57
3.2.2 Embedded ID Device in Hardware Integration Pocket ............. 58
3.2.3 SafeCom HP FMC ID Kit installation ................................... 60
3.3 SafeCom Go HP software installation ................................................ 61
3.3.1 Software installation on FutureSmart devices ...................... 61
3.3.2 Send SafeCom Go HP (*.b49) and (*.b89) files ...................... 63
3.3.3 Control Device Sign in CM8050 MFP and CM8060 MFP.............. 64
3.3.4 Send to E-mail on CM8050 MFP and CM8060 MFP ................... 65
3.4 Deploy SafeCom Go HP on multiple devices ........................................ 65
3.4.1 Create a device configuration file .................................... 65
3.4.2 Send configuration file to devices ..................................... 66
3.4.3 Make changes to the configuration file............................... 67
3.5 SafeCom Go HP web interface ......................................................... 68
3.5.1 Login ........................................................................ 68
3.5.2 Information web page ................................................... 69
3.5.3 Configuration web page ................................................. 70
3.5.4 Register web page........................................................ 76
3.5.5 Log web page ............................................................. 77
3.6 SafeCom Go HP - How to ............................................................... 78
3.6.1 Get the SafeCom Go HP software ..................................... 78
3.6.2 Specify SafeCom Server ................................................. 78
3.6.3 Register device ........................................................... 79
3.6.4 Resend configuration .................................................... 79
3.6.5 Disable Encrypt All Web Communication ............................. 80
3.6.6 Set Password to prevent unauthorized access ...................... 80
3.6.7 Set password using HP Web Jetadmin ................................ 80
3.6.8 Disable TCP/IP(v6) ....................................................... 80
3.6.9 Verify the IP Address of the DNS Server .............................. 81
3.6.10 Check SNMP Settings ..................................................... 81
3.6.11 Select login method ...................................................... 82
3.6.12 Login with Windows without specifying the domain ............... 82
3.6.13 Login without PIN code .................................................. 82
3.6.14 Change PIN code .......................................................... 82
3.6.15 Disable Pull Print ......................................................... 83
3.6.16 Enable Copy Control ..................................................... 83
3.6.17 Enable Send to Folder ................................................... 84
3.6.18 Enable Send to Folder – with password ............................... 84
3.6.19 Enable Send to E-mail – Pre-filled From: and To: field ............ 85
3.6.20 Enable Send to E-mail – with password ............................... 86
3.6.21 Enable SafeCom Smart Scan ............................................ 86
3.6.22 Control user access rights .............................................. 87
3.6.23 Enable Client Billing and the Account icon .......................... 87
3.6.24 Enable Third party authentication .................................... 87
3.6.25 Control max length of encryption keys ............................... 88
3.6.26 Restore factory default ................................................. 89
3.6.27 Determine the version ................................................... 90
3.6.28 Handle hard disk replacement ......................................... 90
3.6.29 Handle new MAC address (Jetdirect network card) ................ 90
3.6.30 Use another server in a multi server solution ....................... 91
3.6.31 How to obtain svcErr.log from the printer ........................... 92
3.6.32 How to open the SafeCom Loader web page ........................ 93
3.6.33 HP Access Control USB proximity card reader ...................... 94
3.7 SafeCom Go HP update software ...................................................... 95
3.8 Is the SafeCom Go HP software loaded? ............................................. 96
3.9 Uninstall SafeCom Go HP ............................................................... 96
3.9.1 Uninstall SafeCom Go HP on FutureSmart devices ................. 96
3.9.2 Uninstall SafeCom Go HP on non-FutureSmart devices ............ 97
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3.10 Make all printing through SafeCom ................................................... 97
3.11 SafeCom Go HP device trace facility ................................................. 97
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4.6.3 Pull Print - Document list .............................................. 139
4.6.4 Copy ....................................................................... 140
4.6.5 Folder ..................................................................... 140
4.6.6 E-mail ..................................................................... 140
4.6.7 Account – Select Billing Code ......................................... 141
4.6.8 Logout ..................................................................... 141
4.6.9 Register card at device ................................................. 142
4.6.10 Change PIN code ......................................................... 143
4.7 HP LaserJet M602, M603, M712 ....................................................... 144
4.7.1 Login ....................................................................... 144
4.7.2 Pull Print .................................................................. 144
4.7.3 Logout ..................................................................... 144
4.8 HP LaserJet M855, M806, and M750 ................................................. 145
4.8.1 Login ....................................................................... 145
4.8.2 Pull Print .................................................................. 146
4.8.3 Logout ..................................................................... 146
4.9 HP LaserJet CP5525, M551, and M601 ............................................... 147
4.9.1 Control panel............................................................. 147
4.9.2 Login ....................................................................... 147
4.9.3 Pull Print .................................................................. 147
4.10 HP LaserJet 2410, 2420 and 2430 .................................................... 148
4.10.1 Control panel............................................................. 148
4.10.2 Login ....................................................................... 148
4.10.3 Pull Print .................................................................. 148
4.10.4 Logout ..................................................................... 148
4.11 HP Color LaserJet 3000, CP3505 and 3800 ......................................... 149
4.11.1 Control panel............................................................. 149
4.11.2 Login ....................................................................... 149
4.11.3 Pull Print .................................................................. 149
4.11.4 Logout ..................................................................... 149
4.12 HP LaserJet P3005 ...................................................................... 150
4.12.1 Control panel............................................................. 150
4.12.2 Login ....................................................................... 150
4.12.3 Pull Print .................................................................. 150
4.12.4 Logout ..................................................................... 150
4.13 HP LaserJet P3015 ...................................................................... 151
4.13.1 Control panel............................................................. 151
4.13.2 Login ....................................................................... 151
4.13.3 Pull Print .................................................................. 152
4.13.4 Logout ..................................................................... 152
4.13.5 Register card at device ................................................. 152
4.14 HP Color LaserJet CP3525 ............................................................. 153
4.14.1 Control panel............................................................. 153
4.14.2 Login ....................................................................... 153
4.14.3 Pull Print .................................................................. 153
4.14.4 Logout ..................................................................... 153
4.15 HP LaserJet P4014 ...................................................................... 154
4.15.1 Control panel............................................................. 154
4.15.2 Login ....................................................................... 154
4.15.3 Pull Print .................................................................. 154
4.15.4 Logout ..................................................................... 154
4.16 HP LaserJet P4015 and P4515 ......................................................... 155
4.16.1 Control panel............................................................. 155
4.16.2 Login ....................................................................... 155
4.16.3 Pull Print .................................................................. 156
4.16.4 Logout ..................................................................... 156
4.16.5 Register card at device ................................................. 156
4.17 HP Color LaserJet CP4525 ............................................................. 157
4.17.1 Control panel............................................................. 157
4.17.2 Login ....................................................................... 157
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4.17.3 Pull Print .................................................................. 157
4.17.4 Logout ..................................................................... 157
4.18 HP LaserJet 4240, 4250 and 4350 .................................................... 158
4.18.1 Control panel............................................................. 158
4.18.2 Login ....................................................................... 158
4.18.3 Pull Print .................................................................. 158
4.18.4 Logout ..................................................................... 158
4.19 HP Color LaserJet 4650 and 5550 .................................................... 159
4.19.1 Control panel............................................................. 159
4.19.2 Login ....................................................................... 159
4.19.3 Pull Print .................................................................. 159
4.19.4 Logout ..................................................................... 159
4.20 HP Color LaserJet 4700 ................................................................ 160
4.20.1 Control panel............................................................. 160
4.20.2 Login ....................................................................... 160
4.20.3 Pull Print .................................................................. 160
4.20.4 Logout ..................................................................... 161
4.21 HP Color LaserJet CP6015 ............................................................. 162
4.21.1 Control panel............................................................. 162
4.21.2 Login ....................................................................... 162
4.21.3 Pull Print .................................................................. 162
4.21.4 Logout ..................................................................... 163
4.21.5 Register card at device ................................................. 163
4.22 HP Sx series: HP Color MFP S970dn, S962dn, S951dn, and HP MFP S956dn ... 164
4.22.1 Login ....................................................................... 164
4.22.2 Main menu ................................................................ 165
4.22.3 Pull Print - Document list .............................................. 165
4.22.4 Copy ....................................................................... 166
4.22.5 Account – Select billing code .......................................... 166
4.22.6 Register card with PUK code .......................................... 167
4.22.7 Logout ..................................................................... 167
4.23 HP Officejet Pro series: 276 MFP, X476 MFP, X576 MFP, 251 and X551 ....... 168
4.23.1 Login ....................................................................... 168
4.23.2 Main menu ................................................................ 169
4.23.3 Pull Print - Document list .............................................. 169
4.23.4 Copy ....................................................................... 170
4.23.5 Logout ..................................................................... 170
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6.3 Servlets ................................................................................... 187
6.4 SafeCom Go HP software installation ............................................... 188
6.5 SafeCom Go HP log entries dated 1 January 1970 ................................ 189
6.6 SafeCom Go HP has incorrect IP address ........................................... 189
6.7 The device does not send tracking data to the SafeCom Server ............... 189
6.8 Device Server: Configuration of devices failed .................................... 189
6.9 Device Server: Error when upgrading existing Device Server installation .... 190
6.10 Device Server: Devices are not configured against failover device server ... 191
6.11 Device Server: No HP OPS server configured on device .......................... 191
6.12 Device Server: HP OPS running on Windows Server 2003 ........................ 191
6.13 Device Server: HP OPS service fails to start during system restart ............ 191
6.14 At the Printer: Loading SafeCom ..................................................... 191
6.15 At the Printer: No Pull Print icon .................................................... 192
6.16 At the Printer: No automatic logout ................................................. 192
6.17 At the Printer: Card reading not working ........................................... 192
6.18 At the Printer: Authentication failed ................................................ 193
6.19 At the Printer: Error Printing: 194 ................................................... 193
6.20 At the Printer: Printer busy, retry later ............................................ 193
6.21 At the Printer: Printing disabled ..................................................... 194
6.22 At the Printer: Source not reachable ................................................ 194
6.23 At the Printer: OXPd Application Error Message 45.00.07 ....................... 194
6.24 At the Printer: USB Error .............................................................. 195
6.25 At the Printer: error cc = 500 ......................................................... 195
6.26 At the Printer: Log out button and timeout ........................................ 195
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1 Introduction
1 Introduction
1.1 SafeCom Go HP
SafeCom Go HP is the internal solution for HP LaserJet MFPs. It integrates with
the touch-screen control panel of the HP MFP and offers user authentication by
code and/or card. SafeCom P:Go HP is the internal solution for HP LaserJet
printers and offers user authentication by card.
1.2 Requirements
Any networked HP LaserJet MFP listed in Table 1,
printers listed in Table 2 and Scanners listed in Table 3.
HP devices can run SafeCom Go inside by installing SafeCom Go HP
software on the device’s hard disk (HDD) or on the SafeCom supplied
media, that is, USB key or Flash Memory Card (FMC). HP devices with
FutureSmart firmware can run the SafeCom Go solution inside (FS) or via
the SafeCom Device Server (DS). The HP Sx devices and HP Officejet Pro
devices requires the SafeCom Device Server (DS). Please consult the
DS/FS column in the tables on page 11.
A SafeCom G4 Server and a SafeCom ID Device license for the device are
required to use the HP Access Control USB proximity card reader
(CZ208A).
HP Sx series devices support only keyboard (KBD) emulating SafeCom ID
Devices in addition to the HP Access Control USB proximity card reader.
HP Sx devices do not support Auto-sense login method and logout by card.
The web interface and behaviour is different from other HP devices.
HP Officejet Pro series devices require installation of the HP server
component HP OPS (OXPd Professional Services) that is distributed
together with the SafeCom Device Server. Due to device limitations there
is no tracking of Copy, E-mail and Scan and prints are tracked at the
server only.
If users are to log in by card and the device has no Hardware Integration
Pocket or external USB port it is necessary to install a SafeCom Go HP ID
Kit in either an empty EIO slot or mounting together with the device’s HP
Jetdirect network card (bracket is replaced using the supplied
screwdriver with Torx 8 bit).
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1 Introduction
Note: If you are using the Device Server on a Windows 2003 SP2 server
with HP Officejet Pro devices, check the Troubleshooting section (6.12,
6.13) for known HP OPS issues.
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* The Officejet Pro series has a 12-character firmware version, which does
contain the digits 1345 in that order as characters 7-10 of the firmware version,
for example, LWP1CN1345AR.
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Postfix Language
None English
_da Danish
_de German
_es Spanish
_fr French
_it Italian
_iw Hebrew
_ja Japanese
_ko Korean
_nl Dutch
_no Norwegian
_sv Swedish
_zh Chinese
_zh_tw Chinese, Taiwan
Note: To allow the UPD to optimize its output and reduce print files it
should connect to the HP device through a Standard TCP/IP port once
before it is changed to use a SafeCom Pull Port.
7. The Add Standard TCP/IP Printer Port Wizard appears, click Next.
8. Enter Printer Name or IP Address. Click Next. Click Finish.
9. Select the HP Universal Printing variant (PCL5, PCL6 or PS) that match
your needs and click Next.
10. Enter a Printer Name and choose whether or not this printer should be
your default Windows printer. Click Next.
11. Check Share this printer… and enter Share name. Click Next.
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1 Introduction
12. On Windows 2008: Do not click Print a test page to verify the system.
Click Finish.
On Windows 2003 and 2000: Select No to print a test page to verify the
system. Click Next. Click Finish.
13. The UPD is now installing which may take some minutes. Please be
patient.
14. When the HP Universal Printing Installation dialog reports that the
installation has completed you can click Finish.
7. Click OK. The SafeCom User Logon dialog appears. Enter User logon and
Password of a user that has SafeCom Administrator or Technician rights.
8. Click OK.
9. Click Apply.
For high load systems you can minimize the wait for documents to be processed
and transferred to the SafeCom server by checking Enable printer pooling on
the Ports tab and add multiple identically configured SafeCom Pull Ports. In
our experience 1-4 ports is sufficient and no more than 12 ports should be
added.
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1 Introduction
Remarks:
The print jobs produced with UPD can be quite large in size as everything
is always rendered in color, even if the device does not support color.
This goes for PCL5, PCL6, and PostScript. To improve performance it may
be necessary to use the printer’s “normal” driver. To investigate print to
file and compare the respective file sizes.
The HP Universal Print Driver can also be used for together with the SafeCom
Push Port for tracking of documents that are sent directly to the device.
Note: Be aware that post tracking data is not available for HP Officejet Pro
devices.
SafeCom G4
SafeCom G4 Administrator’s Manual D60650
A comprehensive Manual that the administrator should consult to make a
successful SafeCom solution. Includes information about SafeCom
Tracking, SafeCom Rule Based Printing, SafeCom Client Billing, and
SafeCom Pay.
SafeCom Go HP
SafeCom Go HP Administrator’s Manual D60701 (this manual)
Manual on how to install, configure and use SafeCom Go HP.
SafeCom Go HP Hardware Quick Guide D10702
Quick Guide on how to install the SafeCom Go HP hardware.
SafeCom Go HP User’s Guide D20701
User's Guide on how to use SafeCom Go HP.
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2 SafeCom Go HP - Device Server
2.2.1 Installation
Install SafeCom Device Server.
safecom_device_server_nnn.exe --installOPS
C:\Program Files\
SafeCom\SafeCom Device Server
On Windows 64-bit:
3. Click Next.
4. Detecting Java version. Click Next.
5. Review settings before copying of files starts. Click Install.
6. Click Finish.
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2 SafeCom Go HP - Device Server
You can also manually ensure that the port numbers below are open.
SafeCom
Server
UDP TCP
5742 7500
7700
Web SafeCom
Browser Device Server
TCP
8080
TCP
443
TCP 50002
80
443
50003
UDP TCP
161 9100
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2 SafeCom Go HP - Device Server
1. Open a web browser and enter the server address (IP address or
hostname) for the device server followed by :8080/safecom in the
address field.
Example: http://localhost:8080/safecom
3. Under SafeCom Servers, click the [+] icon to add a failover SafeCom
Server.
4. Enter the server address and click OK. To add localhost as the server,
leave the Address field blank and click OK.
5. Click Save.
After editing the config.ini file, the SafeCom Device Server service must be
restarted in order for the changes to take effect.
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2 SafeCom Go HP - Device Server
Note: DO NOT use Windows Notepad, as it will mangle line endings. WordPad,
or another editor that understands Unix line endings are recommended.
Editing the config.ini must be done with due diligence as it otherwise will
break the runtime.
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2 SafeCom Go HP - Device Server
Wait for at least 2 minutes. If the warning signal is gone, the printer is
configured. If the warning signal remains, the printer cannot be
configured because, for example the SSL is not on, or another device
server is trying to configure the printer.
An error occurred.
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2 SafeCom Go HP - Device Server
Note: To delete the device server again, right-click the device server and
select Delete device server.
The SafeCom Device Server is now added to SafeCom Administrator and you can
add a device.
1. Click the Devices container, right-click the content area and then Add
device. The Add device wizard is now launched.
2. From the Device server drop down menu, select the SafeCom Device
Server and click Next.
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2 SafeCom Go HP - Device Server
7. Enter the username and password, as specified on the device web page
and click Next.
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2 SafeCom Go HP - Device Server
8. The Device Properties dialog now opens. Make sure to specify on the
Settings tab the device server and the properties of the device (duplex
and color supported).
9. Click Add to register the device and save it in the database. After approx.
2 minutes the device is added to the device server and available to be
configured in SafeCom Device Server.
The device server device is now added and listed both under Devices and under
the device server under Device servers.
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2 SafeCom Go HP - Device Server
6. Click Finish and then Save and the device is now added to the
SafeCom solution and will also appear in SafeCom Administrator.
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2 SafeCom Go HP - Device Server
7. On the device settings page, make sure the settings are correct.
8. Click Save
Note: The device is now added to the SafeCom solution, but it does not appear
in the SafeCom Administrator before a user logs in at the device.
Server port 50002 is specified when using SSL (secure socket layer).
Server port 8080 is specified when using unencrypted.
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2 SafeCom Go HP - Device Server
Connected: This is the device server that the device is connected to.
Valid, but not connected: The device server is running but the device is
connected to another device server.
Testing: The server address is being tested.
Invalid: The server address is not that of a SafeCom Device Server.
Not responding: The device server is not responding.
5. If needed, change the sign in method for each of the Control Panel
Applications listed.
6. For all applications that must be controlled by SafeCom, check the
Device guest checkbox, so the yellow pad lock symbol appears. This
means that login is required.
7. Make sure to check the SafeCom check box for each application that a
SafeCom user must have access to at the device.
8. Click Apply at the bottom of the web page.
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2 SafeCom Go HP - Device Server
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2 SafeCom Go HP - Device Server
To save any changes you make to the configuration, click Save in the upper
right corner of the web page.
Note: If you click Save and then in the Device Message field see the message
"Unable to configure device because: Device is configured against a different
server", the device is configured to a different server. To be able to make
changes to the device configuration, first click Reconfigure device which
configures the device to your server, make the necessary changes, and then
click Save.
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2 SafeCom Go HP - Device Server
Device information
o Manufacturer and Description are automatically filled-in and
together with Location they are also viewable in the Device
properties dialog in SafeCom Administrator.
o Contact and Location provides useful information in maintaining
the SafeCom solution.
Network settings
o Address: The IP address of the device.
o RAW print port: The TCP port used to send print data.
o SNMP Put Community name: This must match the SNMPGet
Community Name if this is different from public. By default SNMP
GetCommunity name is public.
Device settings
o Administrator name: The user name with which the administrator
can log in to device.
o Administrator password (mandatory): The device password with
which the administrator can log in to device.
o Login method: This determines how users log in. Choose between:
- Auto-sense. Auto-sense maps to Card or Windows if an ID
device is connected to the MFP and on devices it maps to
Card. Otherwise it maps to ID code. Mapping changes within
10 seconds after the ID device is either connected or
disconnection. If it does not change a restart of the device
may be required.
- Card
- ID code
- Card or ID code
- Card or Windows: Allows the user to log in by either card or
by entering their Windows username, password, and domain.
o Default domain: Specify the domain to pre-fill the domain for users
when logging into a device. If using SafeCom Mobile Pull Print the
domain must be specified, as the users are not prompted for domain
when logging into a device using a smart phone. If the default
domain is not specified, but the users are required to use domains,
they can enter the domain with their username (domain\username).
o Language: Specify a specific language if you want SafeCom Device
Server to override the language on the device.
o Idle timeout: Specifies in seconds when a logged in user is
automatically logged out if there's no activity.
o Hide domain: Check to allow the users to log in without specifying
the domain.
o Enable post tracking: This is relevant only with SafeCom Tracking.
Refer to SafeCom G4 Administrator’s ManualD60650
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2 SafeCom Go HP - Device Server
Note: Be aware that post tracking is not available for HP Officejet Pro devices.
Device Properties:
o 3rdPartyAuthDomain optional): Specify the string where the third
party domain is specified.
o 3rdPartyAuthEnable: To enable third party authentication, change
the property value from False to True.
o 3rdPartyAuthIDcode: Specify the string where the third party ID
code is specified. Either 3rdPartyAuthIDcode or
3rdPartyAuthUserLogon must be specified.
o 3rdPartyAuthUserLogon: Specify the string for where the third
party user logon is specified. Either 3rdPartyAuthIDcode or
3rdPartyAuthUserLogon must be specified.
o SafeComGoVersion: The SafeCom Go version used on the device.
Device applications: Lists what users are allowed to access. Uncheck the
applications that do not require user authentication.
Restore factory default: Sets all settings back to their default values,
except the password.
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2 SafeCom Go HP - Device Server
Device servers belonging to the same group monitor the status of the group
members, and in case of a group member failing or shutting down, the rest of
device server group distributes the workload of the downed device server
among the rest.
4. Enter a name and optionally a description for the device server group.
5. Click OK.
6. Drag and drop the device servers to incorporate them into the newly
created group.
Note: If device failover occurs while a user is logged in, the fallback to the
“home” device server does not occur until the user logs out and the device
goes into idle state; this prevents user session interrupts.
Note: When a device failover or device server fallback occurs, the device may
need rebooting, depending on the vendor (the device reboot is handled
automatically).
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2 SafeCom Go HP - Device Server
2.8.1 Login
1. Open the device in a web browser by entering the device address in the
address field. Use of JavaScript (Active Scripting) must be enabled.
2. Click Sign In in the upper-right corner of the page and enter the
username and password.
3. Click OK.
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2 SafeCom Go HP - Device Server
1. Open a web browser and log in to the SafeCom Device Server (2.3.1).
2. Click on Device server in the left-hand menu, and then click on the
device.
3. In the Login method drop down menu under SafeCom Settings, select
how users must identify themselves at the device.
Choose between:
Auto-sense (default)1
ID code
Card
Card or ID code
Card or windows
Keypad2
1
For the HP Sx series auto-sense is not available and instead the default is Card or ID
Code.
2
Keypads are no longer sold and this option was only relevant on selected printer.
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2 SafeCom Go HP - Device Server
For SafeCom to be able to control and track Copy and Copy color, it needs to
be set up as follows:
First enable SafeCom to do tracking on copy and copy color on the Device
server:
1. Open a web browser and log in to the SafeCom Device Server (2.3.1).
2. Click on Device server in the left-hand menu, and then click on the
device.
3. Click Device applications.
4. Check Copy in the list of applications. To allow the user to copy in color
as well, check the Copy color checkbox.
5. Click Save.
Note: By default both Copy and Copy color are checked. Enabling access
control for color copy only is NOT recommended if the SafeCom solution is also
to track copies. Mono copy jobs that are produced after the user has logged in
to the color copy function are tracked as long as the user remains logged in.
Mono copies are obviously not tracked when there is no user logged in. Similar
situations arise if Copy is checked and Copy color is cleared.
Secondly, the authentication method on the web page must be set up for the
copy application on the device3:
3
For HP Sx series no setup is required on the web page.
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Thirdly, make sure that the Main Color Settings are set up correctly on the
device's web page. The settings need to match the setting on the device server.
1. Open a web browser and log in to the SafeCom Device Server (2.3.10).
2. Click on Device server in the menu on the left, and then click on the
device.
3. Click Device applications.
4. Make sure that Scan To Folder is checked in the list of applications.
5. Click Save.
Second, the authentication method on the web page must be set up for the
Save to Network Folder application on the device4:
4
For HP Sx series no setup is required on the web page
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Third, make sure that Save to Network Folder is enabled on the device's web
page.
1. Open a web browser and log in to the SafeCom Device Server (2.3.1).
2. Click on Device server in the left-hand menu, and then click on the
device.
3. Click Device applications.
4. Check E-mail in the list of applications.
5. Click Save.
Second, the authentication method on the web page must be set up for the
Send to E-mail application on the device5:
5
For HP Sx series no setup is required on the web page
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Third, make sure that E-mail is enabled on the device's web page.
Note: Be aware that the set-up of default From: and To: e-mail addresses is
no longer handled by SafeCom. Now the settings are available on the device
web page on the Scan/Digital Send tab under E-mail Setup.
Copy
Copy in color
E-mail
Scan
Fax
USB memory print
USB memory scan
Print all button
2.9.7 Enable Client Billing and the account icon on the device
The Account application and icon is already installed and available on HP MFPs
and scanners when the SafeCom solution is enabled via the Device Server.
Note that the following two settings must be set up in the SafeCom
Administrator for the billing code to become part of the tracking record.
Note: Be aware that Client Billing is not available for HP Officejet Pro devices.
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1. Open a web browser and log in to the SafeCom Device Server (2.3.1).
2. Click on Device server in the left-hand menu, and then click on the
device.
3. Click Device properties and change the property value for
3rdPartyAuthEnable to True.
4. Enter the property values for 3rdPartyAuthIDcode,
3rdPartyAuthUserLogon, and 3rdPartyAuthDomain. The property values
must be the field names where the log in information is stored.
5. Click Save.
For details on how to print a QR code for the device, refer to SafeCom G4
Administrator’s Manual D60650.
Make sure that the default domain is configured on the device in SafeCom
Device Server (2.6), as the users are not prompted for domain when logging
into a device using a smart phone. If the default domain is not specified, but
the users are required to use domains, they can enter the domain with their
username (domain\username).
For more details on how to Pull Print from a smart phone refer to SafeCom
Mobile Pull Print User’s Guide D 20722.
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Note: Not applicable to HP Color MFP S970dn, S962dn, S951d, HP MFP S956dn.
6
For HP Sx series this does not apply
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1. Open a web browser and log in to the SafeCom Device Server (2.3.1).
2. Click Device server in the menu and select the device from which the
SafeCom Go solution must be uninstalled.
3. Click the Delete icon in the top menu to uninstall.
4. Click Save.
5. Open the device web page and log in (2.8.1).
6. Click the Security tab and then Access Control in the menu to the left.
7. Check the general Device Guest checkbox to make sure that no yellow
pad lock symbols appears in the list. This means that access again is
granted to all applications.
8. Verify that no Sign In Methods are set to SafeCom.
9. Click Apply at the bottom of the web page.
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You can install HP OPS either manually, or allow the Device Server to handle
the setup of the device if certain files are provided. Changing either the HP
OPS CA certificate or the HP OPS server’s IP address or host name necessitates
a new setup.
As the OPS bundle is a part of the Device Server installation, you need to add
--installOPS as a parameter for running the Device Server installer.
Note: Running the HP OPS installation requires Microsoft .NET 4.0. The
installer will also ask you to specify an administrative OPS password, which
will be used from that point onwards.
1. Delete the device from the SafeCom Device Server where the device is
added. The device must be in the idle state in order for the deletion
to be performed correctly.
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1. Delete the device from the SafeCom Device Server where the device is
added. The device must be in the idle state in order for the deletion
to be performed correctly.
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Used for troubleshooting, the SafeCom trace facility is enabled through the
Configuration web page:
Alternatively, enable the trace facility through the SafeCom Device Server:
C:\Program Files\
SafeCom\SafeCom Device Server\logs
On Windows 64-bit:
2. If you need to send the log files, make sure to save and send the folder
logs as a compressed/zipped folder.
You can configure the size of the trace files as well as how many are
generated.
C:\Program Files\
SafeCom\SafeCom Device Server\equinox\config.ini
On Windows 64-bit:
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2. Double-click the config.ini file. In the open file, scroll to the bottom
and add:
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3 SafeCom Go HP
3.1 Overview
Make sure the SafeCom G4 Server software installation has been completed as
described in SafeCom documentation, for example the SafeCom Smart Printing
Administrator’s Quick Guide D10600.
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1. Turn the device off and disconnect all power and interface cables.
2. Get access to the device’s formatter board as described in the device’s
manual.
3. Insert the SafeCom HP USB Key into an available internal USB port.
4. Remove metal plate that covers empty EIO slot and slide the SafeCom HP
USB ID Kit into the EIO slot. If an HP Jetdirect network card occupies an
EIO slot you may replace the Jetdirect bracket with the SafeCom HP USB
ID Kit bracket. Use the supplied screwdriver with Torx 8 bit.
5. Connect the ID Kit’s USB cable to the device’s internal USB port.
6. Reverse the procedure you used in step 2 to get access to the device’s
formatter board. In other words reassemble the device.
7. Connect the SafeCom ID Device to the external USB port or to the USB
port on the SafeCom Go HP ID Kit. A label covering the USB port may have
to be removed first.
Note: With the exception of MFPs most HP printers do not support hot
swap of USB devices and therefore the SafeCom ID Device must be
present during power on.
8. Plug in the power cord and connect all cables. Turn the device on.
Proceed to section 3.3 for the steps required to install the SafeCom Go HP
software.
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Installation:
1. Turn the device off and disconnect all power and interface cables.
2. Remove the cover from the hardware integration pocket as described in
the device’s manual. Opening the cover can be done by inserting a metal
blade at the center of the top edge of the cover. Take care not to scratch
the cover or hurt yourself.
3. Hold the ID device with the cable connector facing upwards and the
antenna facing downwards. On the cable connector side place a holder in
each of the four corner holes.
4a. MFP M525, MFP M575, MFP M725, MFP M775, CM3530 MFP, CM4540
MFP, M4555 MFP, and Digital Sender Flow 8500fn1: Connect the 12 cm
mini-USB cable to the ID device and to the mini-USB connector in the
lower right corner of the pocket.
4b. P3015: Disconnect the 12 cm mini-USB cable from the ID device. Connect
the supplied 33 cm cable (p/n 344020) to the ID device and to the USB
connector on the device’s motherboard. Pass the cable through the
square hole in the hardware integration pocket.
4c. M551, M712: Connect the 12 cm mini-USB cable to the ID device and to
the mini-USB connector in the lower right corner of the pocket.
Note: For M551 the Hardware Integration Pocket is not available for the
M551n.
4d M602, and M603: Connect the card reader using the E12 USB Cable,
Female, 12 cm cable (p/n 344030).
4e. Scanjet 7000n: Connect the card reader using the E12 USB Cable,
Female, 12 cm cable (p/n 344030).
5. Remove the tape from the four holders mounted on the ID device.
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6. Center and mount the ID device in the bottom of the pocket. The cable
connector on the ID device should face left and downwards.
7. Plug in the power cord and connect all cables. Turn the device on.
8. Verify that the LED on the ID device is on.
9. Put the cover back on the hardware integration pocket (it can only fit one
way).
10. Remove the plastic from the “Present card here” and mount it centered
on the cover of the hardware integration pocket.
Proceed to section 3.3 for the steps required to install the SafeCom Go HP
software.
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1. Turn the device off and disconnect all power and interface cables.
2. Get access to the device’s formatter board as described in the device’s
manual.
3. Press the SafeCom HP Flash Memory Card straight into an available slot.
Do NOT use the slot labeled FIRMWARE SLOT or SYSTEM CODE. If it does
not go in easily, rotate it 180 degrees and try to insert it again.
4. Remove metal plate that covers empty EIO slot and slide the SafeCom HP
FMC ID Kit into the EIO slot. If an HP Jetdirect network card occupies an
EIO slot you may replace the Jetdirect bracket with the SafeCom HP FMC
ID Kit bracket. Use the supplied screwdriver with Torx 8 bit.
5. Connect the white female connector at the end of the cable to the
corresponding male 8-pin connector on the SafeCom HP Flash Memory
Card. It only fits in one way.
6. Reverse the procedure you used in step 2 to get access to the device’s
formatter board. In other words reassemble the device.
9. Plug in the power cord and connect all cables. Turn the device on.
Proceed to section 3.3 for the steps required to install the SafeCom Go HP
software.
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The message "Receiving upgrade" appears on the device and when installation is
completed successfully the message on the device says "Ready".
Device address:
12. Information is retrieved from the device to establish the type of device.
Click Next.
13. On the Settings tab specify the properties of the device (Duplex
supported and Color supported).
14. Click Add to register the device and save it in the database.
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The remaining steps are only required for MFPs and not for printers.
15. Open the device in a web browser by entering the IP address in the
address field.
16. Sign in using the device login and password.
17. Click the General tab and then click SafeCom to open the Configuration
web page (3.5.3).
18. Under Device, make sure to specify the Administrator password for the
device. The password must be the same as the one used to sign in to the
printer. The Pull Print icon will not appear unless correct password is
specified.
19. Click Apply.
Tip: With SafeCom Go HP version S89 nnn.050*13 and S95 nnn.050*13 the quota
server is set up automatically.
20. Click the General tab, and then Quota and Statistics Services in the left
hand menu.
21. In the Quota Server URL field enter exactly this URL:
http://127.0.0.1:5744/hp/device/dk.safecom.hp.webservice.JSWebEntryPoint?quota
SafeCom Go HP is now installed and configured in the device. You can proceed
and use the SafeCom-enabled device to collect your documents.
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Device address:
Password:
Note: The HP LaserJet CM8050 MFP and CM8060 MFP require additional setup
in regards to Sign In Method (3.3.3) and Send to E-mail (3.3.4).
SafeCom Go HP is now installed and configured in the device. You can proceed
and use the SafeCom-enabled device to collect your documents.
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16. If the Default Sign In Method at the device is not SafeCom then change
the Default Sign In Method from Default to SafeCom for each application
that is to be controlled by SafeCom.
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1. Download and unzip the SafeCom GoBuild package to your local C: drive.
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8. Change <ACTION TYPE="6"> to "3" - this means the device does not restart
after receiving the configuration.
9. Select File and Run to generate a compiled configuration file:
configuration_mfp.b89.
Note: Refer to Tech note SafeCom GoBuild D20127 for more information on
SafeCom Device Utility.
Pre-requisites:
Load from file: Create a plain text file with one address (IP address
or hostname) per line and save it with the extension dip (Device IP
file). In the File menu, click Load device list from file…
Add device individually: Enter the Device address and click Add.
Broadcast for devices: Click Broadcast to broadcast for devices.
Use the SafeCom Device Utility to load the following 3 files to the devices:
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Note: The device should not restart until after the last file has been
loaded according to the configuration made in section 3.4.1.
Note: The Color Laser Jet 4700 only allows the go loader to be sent as a
.jar file via the web page. Refer to section 3.6.32.
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3.5.1 Login
1. Open a web browser and enter the IP address of the device in the address
field. Use of JavaScript (Active Scripting) must be enabled.
2. The EWS opens on the Information tab. Click SafeCom on the menu to
open the Information web page (3.5.2) with version and status
information.
4. Click SafeCom on the menu to access the SafeCom specific screens with
the tabs:
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The Mail to SafeCom Support button can be used to convey this information to
[email protected]. Please write what the problem is and how it
was provoked. The description shall include the required steps to reproduce
the problem.
Note: When the Information web page is opened the above information and
additional debug information is copied to the clipboard. The information can
be pasted into an editor such as Notepad or into the body of your e-mail
message by pressing CTRL+ V.
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The SafeCom Server section is used to specify the SafeCom server. You can
either click Broadcast to get a list of servers to select from or directly enter
Group name, TCP port (default is 7500) and SafeCom server IP address in Add
server. See also 3.6.2.
Use the Move up and Move down button to prioritize the order in which the
servers are contacted in case the first one on the list becomes unavailable.
Note: After you click Apply you should allow one minute before the changed
SafeCom Server settings take effect. Otherwise you may get a login error at
the printer.
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The Device section is where the specifications of the device are managed.
Configure the device according to the descriptions below.
Contact person: Enter the name of the contact person to provide useful
information in maintaining the SafeCom solution. The name, model, and
location are also viewable in the Device properties dialog in SafeCom
Administrator.
Note: On devices with 110xxx and 132xxx SafeCom Go, the ID code
must be max 32 characters long.
o Card
o Card or ID code
o Card or Windows: Allows the user to log in by either card or by
entering their Windows username, password, and domain.
o Keypad – only relevant if an external keypad is connected (for Chai-
based, single-function printers, and similar older devices, an
external keypad is required to mask ID code).
o Auto-sense (default). Auto-sense maps to Card or Windows if an ID
device is connected to the MFP and on printers it maps to Card.
Otherwise it maps to ID code. Mapping changes within 10 seconds
after the ID device is either connected or disconnection. If it does
not change a restart of the device may be required.
Pre-fill domain: Specify how to show the domain field on the device.
Choose between:
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Login without PIN code: Check if users do NOT need to enter a 4-digit
PIN code at login. This setting applies to the device and overrules the
equivalent user property on the SafeCom G4 server. Use of PIN code is
possible on devices with touch-screen or keypad.
Print all at login: Check if all the user’s documents should be printed as
soon as the user logs in. This setting applies to the device. If checked this
overrules the equivalent user property on the SafeCom G4 server.
Show newest first: Check to have documents listed and printed in last-in
first-out order. Print all at login and Show newest first are not present if
Pull Print is cleared in MFP authentication.
7
SafeCom Go Configuration web page for FutureSmart devices does not include the E-mail
section. To configure e-mail on FutureSmart devices use the device’s own web page.
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Note: On HP LaserJet CM8050 MFP and CM8060 MFP you are required to
setup SafeCom as Sign In Method (3.3.3).
Drivers: When Pull Printing, the SafeCom solution compares the driver
name embedded in the print job with its list of driver names.
To add drivers:
1. Click Get all to retrieve a list of driver names from the SafeCom
server.
2. Click Apply.
3. To remove a driver from the list, select the individual driver name
and click Remove.
Add driver: Add a driver manually to the list of drivers, by entering the
driver name in the Add driver field and then click Add.
High speed print: Check this to allow faster printing. With high speed
print the print speed becomes comparable to printing a document
directly to the printer.
The downside is that documents that are submitted via a Standard TCP/IP
port may be printed between the logged in user’s print and copy jobs. In
other words, the logged in user, cannot assume that the documents in the
output bin belongs to him. If the directly printed document instead is
submitted via a SafeCom Push Port that is referencing the same tracking
device, then these documents can be held off.
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The E-mail section is present for non-FutureSmart MFPs and is relevant only if
SafeCom handles user authentication for E-mail (if E-mail is checked in MFP
authentication). SafeCom provides seamless authentication for Send to E-mail
(3.6.19).
Fill in the fields for managing e-mail according to the descriptions below:
Default From: address: Enter the default From: address for e-mails sent
from the device.
Pre-fill From: field: Choose to pre-fill the From: field with either User e-
mail, Device name, Blank or Default From: address.
Editable: Check to make the From: addresses available for change to the
user at the device.
Default To: address: Enter the default To: address for e-mails sent from
the device.
Pre-fill To: field: Choose to pre-fill the To: field with either User e-mail,
Blank or Default To: address.
Editable: Check to make the To: addresses available for change to the
user at the device.
Force BCC to user: Check to have the BCC: field pre-filled with the user's
e-mail address. This cannot be changed by the user at the device.
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<THIRD_PARTY_AUTH>
<ID_CODE />
<USER_LOGON>UserName</USER_LOGON>
<DOMAIN>Domain</DOMAIN>
</THIRD_PARTY_AUTH>
The entire XML-based configuration can be uploaded and edited using the
SafeCom Device Utility as described in SafeCom G4 Administrator’s
Manual D60650.
Note: If the SafeCom solution checks and finds both an ID code and a user
logon, then the ID code is prioritized and used. As a minimum, either the
ID code or the User logon must be entered.
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The device can be used with SafeCom once it has been registered with the
SafeCom server.
1. Enter the User logon and PIN code of a user with Technician or
Administrator rights. The user must have a PIN code.
2. Click Register.
The device can also be registered with the SafeCom solution when:
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If the device has a hard disk logging data will be written to the hard disk for
best performance. When the log file reaches the 1Mb maximum the log file is
overwritten with new data.
If Upload log to server is enabled the device will upload the log to the server
once an hour. The feature should only be enabled as per instruction by
SafeCom Support. If the device is unable to upload to the server, the device
will keep the log and try to upload again after yet another hour.
Note: The device will always log performance data (network latency,
authentication duration of successful logins, number of Out of order
occurrences and duration, failover and failback between G4 servers, device
reboots, changes in firmware and Go versions).
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C:\Program Files\SafeCom\SafeComG4\device_software
5. Click Install.
6. Click Finish.
To install software via HP Web Jetadmin (5.3), use the manifest-nnn.xml and
nnnxxx-ilc.jar files located in the subfolder, /hp_web_jetadmin.
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If the SafeCom server has multiple IP addresses there will be an entry for
each. If the SafeCom server is clustered you must ensure that it is only
the entry matching the IP address of the virtual server and not the nodes.
In a multiserver solution you can click the Move up and Move down
button to prioritize the order in which the servers are contacted in case
the first one on the list becomes unavailable.
If broadcasting fails you may have to directly enter the server address
(hostname or IP address)in Add server and click Add.
4. Click Apply.
Note: After you click Apply you should allow one minute before the changed
SafeCom Server settings take effect. Otherwise you may get a login error at
the printer.
The device can also be registered with the SafeCom solution by:
The configuration details are now sent to the device and the configuration is
successful when the message "Server is reconfigured" appears.
Note: The Resend configuration functionality does not work with devices that
are SafeCom enabled via the device server.
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Refer to the HP Embedded Web Server User Guide for your HP device.
1. Open HP Web Jetadmin. If you do not already have a list of devices from
previous use the Device Discovery function available on the Tools menu
to open the Configuration wizard and begin the discovery process,
perhaps by broadcasting.
2. In the list of devices select the devices. To select all press CTRL+A.
3. Open the Config tab page.
4. Click Security and scroll to Embedded Web Server password.
5. Enter the desired password (for example nimda) and click Apply.
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Note: If the IP address does not take effect try to set it via the control panel.
5. Click Apply.
If you want read-only access you should continue with the step 6 and 7.
Remember to delete the device with the bad MAC address 111badadd111 and
register it again (3.6.3).
8
On some printers there is both a primary and secondary DNS Server.
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The exact steps for the newer HP LaserJet MFPs are covered in section 4.2.10,
4.6.10.
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Note: Always make changes on the Configuration web page first before
making changes on the Authentication Manager web page, as the SafeCom
solution does not read any settings back from the Authentication Manager
web page.
To only have the SafeCom solution control access to the MFP’s color copy
function:
Note: Enabling access control for color copy only is NOT recommended if the
SafeCom solution is also to track copies. Mono copy jobs that are produced
after the user has logged in to the color copy function are tracked as long as
the user remains logged in. Mono copies are obviously not tracked when there
is no user logged in. Similar situations arise if Copy is checked and Color copy
is cleared.
On CM8050 MFP and CM8060 MFP it is also possible to control if copies can be
made with professional color quality. When SafeCom Go HP is installed it
creates a Permission Set named SafeCom.
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The above works if the folder’s Access Credentials is Public. Relevant settings
and online help are available on the Send to Folder menu on the Digital
Sending tab.
If the folder’s Access Credentials is MFP User you should refer to 3.6.18.
To get the SafeCom solution to prompt for the user’s password the Log In
Method for Send to Folder must be changed to SafeCom P on the
Authentication Manager web page.
Note: The SafeCom solution does not store or validate the entered device
password but simply parses the password, user logon and domain to the Digital
Sending function in the HP LaserJet.
Note: Always make changes on the Configuration web page first before
making changes on the Authentication Manager web page, as the SafeCom
solution does not read any settings back from the Authentication Manager
web page.
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Note: On HP FutureSmart devices the set up of default From: and To: e-mail
addresses is performed on the device web page on the Scan/Digital Send tab
under E-mail Setup.
Note: On HP LaserJet CM8050 MFP and CM8060 MFP address field control is
NOT controlled as described below, but must be controlled via the E-mail
Setup menu on the Digital Sending tab (3.3.4).
By default the From: field (4.6.6) is not editable at the device and the To:
field is editable. Both fields are by default pre-filled with the User e-mail.
The From: field can be pre-filled with User e-mail, Device name, Blank, or
Default From: address.
An e-mail sent with pre-filled User e-mail of the user John Smith with the e-
mail address [email protected] will appear as:
If the user does not have an e-mail address the Default From: address is used.
If this is not configured then [email protected] is used. An e-mail sent
from pre-filled Device name HP LaserJet M5035 MFP appears as:
The To: field can be pre-filled with User e-mail, Blank or Default To: address.
The CC: and BCC: fields are only editable if the To: field is editable.
9
SafeCom Go Configuration web page for FutureSmart devices does not include the E-mail
section. To configure e-mail on FutureSmart devices use the device’s own web page.
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Check Force BCC to user to have the BCC: field pre-filled with the user’s e-
mail address.
To get SafeCom to prompt for the user’s password the Log In Method for Send
to E-mail must be changed to SafeCom P on the Authentication Manager web
page.
Note: SafeCom does not store or validate the entered password but simply
parses the password, user logon, and domain to the Digital Sending function in
the HP LaserJet.
Note: Always make changes on the Configuration web page first before
making changes on the Authentication Manager web page, as the SafeCom
solution does not read any settings back from the Authentication Manager
web page.
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Copy
Copy in color
Copy in simplex*
E-mail
Scan
Fax
USB memory print
USB memory scan
Print all button
Extended functions
The following two settings must be checked for the billing code to become part
of the tracking record.
Note: Be aware that Client Billing is not available for HP Officejet Pro devices.
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Leave it at Default and the device will comply10with the length of the
encryption keys that has been specified on the Encryption tab in the Server
properties dialog in SafeCom Administrator.
SafeCom control data to and from the device is always encrypted. Control
data includes user details, such as ID code, PIN code, Password, etc.
Pull print documents are always encrypted when transferred from the
SafeCom Pull Port to their storage location.
Pull print documents are always encrypted while they are stored and
waiting to be collected.
Pull print documents (print data) are normally NOT sent encrypted to the
device as it will reduce the print speed. For print data to be sent
encrypted to the device the user must have Encrypt documents checked
on the Settings tab in the User properties dialog AND Encryption must
be checked in the Device properties dialog.
10
If 2048-bit has been specified on the Server, due to performance reasons the device will only
use 1024-bit.
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The version can also be seen in the Device properties dialog in SafeCom
Administrator.
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1. Open the Configuration web page (3.5.3) and change the SafeCom server
IP address to that of the new server.
Note: After you click Apply you should allow one minute before the
changed SafeCom Server settings take effect. Otherwise you may get a
login error at the MFP.
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Note: If the HP LaserJet is reporting some sort of Service Error you need to
restart the device before you can extract the svcErr.log file.
http://<ip address>/hp/device/svcErr.log
3. Press Enter to view the svcErr.log file. The content will look something
like:
<device_error
time="Tue Jan 15 12:50:50 2008"
time_t="1200401450"
device_uptime="4"
model_number="9050mfp"
firmware_version="08.081.5"
pid="0"
tid="0"
error_code="0xFF81"
error_msg1=""
error_msg2=""
file_name="unknown.c"
line_num="0" >
</device_error>
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http://<ip address>/hp/device/this.loader
Note: To access the Package Loader a password must be set for the
admin account (3.6.6).
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Note: Expect card numbers to differ between HP and SafeCom supplied card
readers. To work-around allow user to register multiple cards (ID codes)
For other HP devices this is controlled, not from the Configuration page, but
from the configuration file of the device. SafeCom Device Utility can be used to
configure this.
C:\Program Files\SafeCom\SafeComG4
Note: It is possible to use the GoBuild program to make a B89 file that can be
used to configure multiple HP devices based on the Chai platform, see Tech
note SafeCom GoBuild D20127.
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http://<ip address>/hp/device/this.loader
Note: To access the Package Loader a password must be set for the
admin account (3.6.6).
3. On the Package Loader web page scroll to table of Reloadable Packages.
The list of installed SafeCom Go packages are:
SafeCom Go
SafeCom Go Loader
SafeCom Go Library
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This means that you can temporarily disable SafeCom Go HP by uninstalling and
then re-enable it by sending the SafeCom Go HP software file (*.b89) to it and
configure it again.
Refer to the HP Embedded Web Server User Guide for your HP device.
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4.1 HP LaserJet M525 MFP, M575 MFP, CM4540
MFP, and M4555 MFP. HP LaserJet Enterprise
500 MFP M525, flow MFP M525, Color MFP
M575, flow Color MFP M575, MFP 725, Color
MFP 775, MFP 830, MFP M880
Note: The size and looks of the touch-screens of the above mentioned devices
do vary, but the workflows are the identical.
4.1.1 Login
The login sequence is initiated if you are not already logged in and taps any
icon (Pull Print, Copy, E-mail, Fax, or Network Folder) that requires SafeCom
to handle the MFP authentication.
If the copy function requires SafeCom authentication pressing the Start button
will also initiate the login sequence. Once logged in the documents placed in
the automatic document feeder (ADF) will be copied.
Note: A PIN code only is required if both the user and the device is set up to
require PIN code. This applies to both the login sequences and when the user
registers a card using a PUK code.
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Note: If there is an available PUK code in the SafeCom system, the user
also has the option to register the card using a PUK code (see screenshot
in section 4.1.3).
2. Select the appropriate domain from the Domain drop down menu.
3. Tap the User name field and enter the Windows user name using the
keypad or touch-screen. Tap OK.
4. Tap the Password field and enter the Windows password on the keypad or
touch-screen. Tap OK.
5. Tap OK.
6. The card is now registered and the user is asked to log in again.
7. Tap OK and then Cancel before logging in using the card reader again.
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2. Tap the PUK field and enter the PUK code on the keypad or touch-screen.
3. If required, enter the PIN code and tap OK.
Note: A PIN code is only required if both the user and the device are set
up to require PIN code.
4. The card is now registered and you are asked to log in again.
5. Tap OK and then Cancel before logging in using the card reader again.
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Tap Print all to print all documents, excluding any retained documents.
Documents are printed in chronological order (oldest first).
Tap Refresh to update the list of documents with pending documents that
has finished spooling after the user logged in.
Tap Print to print the selected documents.
Tap Retain if you want the selected documents to remain on the list
(server) after they have been printed. A retained document is marked
with a preceding R.
Tap Delete to delete the selected documents.
Tap Info to see information about the selected documents, including cost,
driver name, use of color and duplex.
Tap Copies to request multiple copies of a document. Print all always
prints one copy of each document.
4.1.5 Copy
Press the Start button or tap the Copy icon to copy the documents placed in
the automatic document feeder (ADF).
4.1.6 Folder
Tap the Network Folder icon. Tap Start to scan and send the document to
folder.
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4.1.7 E-mail
Tap the E-mail icon. It is configurable if the fields should be editable or not.
For each field tap the field button and enter the value on the keypad or touch-
screen. Tap Start to scan and e-mail the document.
Select the billing code among the available codes. The Favorites tab lists the
user’s favorite billing codes in alphabetical order. The Last used tab lists up to
10 of the user’s last used billing codes with the last used at the top of the list.
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Enter a pre-fix for the document. The document name is the pre-fix followed
by a timestamp. If a scanned file entails more than one page, the file name is
also followed by a number that increment by 1 for each new file (e.g.
agenda20121010152801_0).
The default file name is the timestamp and the scanned files are always saved
in a PDF format.
Tap More Options to make changes to the scan properties. For example, allow
a multiple page document to be scanned to a single file, by turning on Job
Build.
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Now the scanned files are available for download in either the SafeCom Web
Interface or SafeCom Move.
4.1.10 Logout
There is a configurable Timeout that defaults to 60 seconds. The logout
process is initiated if no activity is buttons are tapped for this period of time.
Note: If Copy Control is enabled the Logging out message is displayed until the
MFP is in idle state. This is required to allow correct reading of the MFP’s copy
page counters.
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Touch-screen
1 2 3
4 5 6
7 8 9
* 0 #
C
Reset Start
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4.2.2 Login
The login sequence is initiated if you are not already logged in and taps any
icon (Pull Print, Copy, E-mail, Fax, or Network Folder) that requires SafeCom
to handle the MFP authentication (3.5.3).
If the copy function requires SafeCom authentication pressing the Start button
will also initiate the login sequence. Once logged in the documents placed in
the automatic document feeder (ADF) will be copied.
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Note: If you tap an icon before you have used the card, a dialog saying
Use card then tap OK will appear.
Note: If you tap an icon before you have used the card, a dialog saying
Enter PIN code then use card and tap OK will appear.
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Tap Print all to print all documents, excluding any retained documents.
Documents are printed in chronological order (oldest first).
Tap Print to print the selected documents.
Tap Retain if you want the selected documents to remain on the list
(server) after they have been printed.
Tap Delete to delete the selected documents.
Tap Info to see information about the selected documents, including cost,
driver name, use of color and duplex.
Tap Refresh to update the list of documents with pending documents that
has finished spooling after the user logged in.
Tap Copies to request multiple copies of a document. Print all will
always be one copy of each document.
Tap Back to return to the home screen.
4.2.4 Copy
Press the Start button or tap the Copy icon to copy the documents placed in
the automatic document feeder (ADF).
4.2.5 Folder
Tap the Network Folder icon. Tap Start to scan and send the document to
folder. See also 3.6.17 Enable Send to Folder.
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4.2.6 E-mail
Tap the E-mail icon. It is configurable if the fields should be editable or not.
The To: field can be pre-filled with the User e-mail, Blank or Default To:
address. The From: field can be pre-filled with User e-mail, Device name,
Blank or Default From: address. Refer to 3.6.19. For each field tap the field
button and enter the value on the keypad or touch-screen. Tap Start to scan
and e-mail the document.
Select the billing code among the available codes. The Favorites tab lists the
user’s favorite billing codes in alphabetical order. The Last used tab lists up to
10 of the user’s last used billing codes with the last used at the top of the list.
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4.2.8 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period of time.
To logout actively:
Note: If Copy Control is enabled the Logging out message is displayed until the
MFP is in idle state. This is required to allow correct reading of the MFP’s copy
page counters.
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If there are any available PUK codes on the system tapCancel in the
Please enter PUK dialog. The Login to register card dialog appears.
If there are NO available PUK codes the user gets the Login to
register card dialog.
1. Use card reader. If the card is unknown and there is an available PUK
code in the SafeCom system the user is asked to enter his PUK code.
Steps 4-7 are relevant only if the device requires login by PIN code (Login
without PIN code is NOT checked).
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4.3.2 Login
The login sequence is initiated if you are not already logged in and taps Sign In
or any icon (Pull Print, Copy, E-mail, Fax, or Network Folder) that requires
SafeCom to handle the MFP authentication (3.5.3).
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Note: If you tap an icon before you have used the card, a dialog saying
Use card then touch OK will appear.
Note: If you tap an icon before you have used the card, a dialog saying
Enter PIN code then use card and touch OK appears.
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Tap Print all to print all documents, excluding any retained documents.
Documents are printed in chronological order (oldest first).
Tap Print to print the selected documents.
Tap Retain if you want the selected documents to remain on the list
(server) after they have been printed.
Tap Delete to delete the selected documents.
Tap Info to see information about the selected documents, including cost,
driver name, use of color and duplex.
Tap Refresh to update the list of documents with pending documents that
has finished spooling after the user logged in.
Tap Copies to request multiple copies of a document. Print all will
always be one copy of each document.
4.3.4 Copy
Press the Start button or tap the Copy icon to copy the documents placed in
the automatic document feeder (ADF).
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4.3.5 Folder
Tap the Network Folder icon. Tap Start to scan and send the document to
folder.
4.3.6 E-mail
Tap the E-mail icon. For each field tap the field button and enter the value on
the keypad or touch-screen. Tap Start to scan and e-mail the document.
4.3.7 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To logout actively:
Note: If Copy Control is enabled the Logging out message is displayed until the
MFP is in idle state. This is required to allow correct reading of the MFP’s copy
page counters.
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If there are any available PUK codes on the system tap Cancel in the
Please enter PUK dialog. The Login to register card dialog appears.
If there are NO available PUK codes the user gets the Login to
register card dialog.
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1. Use card reader. If the card is unknown and there is an available PUK
code in the SafeCom system the user is asked to enter his PUK code.
Steps 4-7 are relevant only if the device requires login by PIN code (Login
without PIN code is NOT checked).
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4.4.2 Login
The login sequence is initiated if you are not already logged in and taps Sign In
or any icon (E-mail, Fax or Save to Network Folder) that requires SafeCom to
handle the MFP authentication (3.5.3).
Note: If you tap an icon before you have used the card, a dialog saying
Use card then touch OK appears.
Note: If you tap an icon before you have used the card, a dialog saying
Enter PIN code then use card and touch OK appears.
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1. Use the card reader and if the card is unknown the SafeCom Card
Registration page appears.
Note: If there is an available PUK code in the SafeCom system, the user
also has the option to register the card using a PUK code.
2. Select the appropriate domain from the Domain drop down menu.
3. Tap the User name field and enter the Windows user name using the
keypad or touch-screen and tap OK.
4. Tap the Password field and enter the Windows password on the keypad or
touch-screen and tap OK.
5. Tap OK.
6. The card is now registered and the user is asked to log in again.
7. Tap OK and then Cancel before logging in using the card reader again.
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1. Use the card reader and if the card is unknown and there is an available
PUK code in the SafeCom system, the SafeCom Card Registration page
appears with the options to register the card using a PUK code or
Windows credentials.
2. Tap the PUK field and enter the PUK code on the keypad or touch-screen.
3. Tap OK.
Note: Even though the user is required to use a PIN code, it is not
necessary when registering a card. Once the card is registered and the
user logs in again, the user is required to enter the PIN code.
4. The card is now registered and you are asked to log in again.
5. Tap OK and then Cancel before logging in using the card reader again.
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4.4.5 E-mail
1. Tap the E-mail icon.
2. For each field tap the field button and enter the value on the keypad or
touch-screen.
3. Press the Start button to scan and e-mail the document.
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4.4.6 Account
To select a billing code for the job:
1. Tap the Account icon and select the billing code from the list of last used
or favorites.
2. Tap Billable, Not billable, or Personal.
3. Tap Home and select the appropriate function (e-mail, save to network
folder or fax).
4.4.7 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period.
To logout actively:
Tap Sign Out on the main screen.
Use your card at the card reader again - if you logged in using a card.
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Touch-screen
1 2 3
4 5 6
7 8 9
* 0 #
C
Reset Start
4.5.2 Login
The login sequence is initiated if you are not already logged in and taps any
icon (E-mail, Fax or Network Folder) that requires SafeCom to handle the MFP
authentication (3.5.3).
Note: If you tap an icon before you have used the card, a dialog saying Use
card then touch OK will appear.
Login with card and PIN code:
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Note: If you tap an icon before you have used the card, a dialog saying
Enter PIN code then use card and touch OK will appear.
1. Tap icon.
2. Enter ID code on the keypad or touch-screen.
3. Tap OK.
4. Enter PIN code on the keypad or touch-screen.
5. Tap OK.
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If SafeCom P:Go has been selected as the Log In Method in the Authentication
Manager the user is prompted for a password (max 33 characters) and there are
two additional steps in the login sequence. Prompting for password can be
relevant when using Send to Folder (3.6.18) and Send to E-mail (3.6.20).
4.5.3 Folder
Tap the Network Folder icon. Tap Start to scan and send the document to
folder. See also 3.6.17Enable Send to Folder.
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4.5.4 E-mail
Tap the E-mail icon. It is selectable if the fields should be editable or not. The
To: field can be pre-filled with the User e-mail, Blank or Default To: address.
The From: field can be pre-filled with User e-mail, Device name, Blank or
Default From: address. Refer to 3.6.19. For each field tap the field button and
enter the value on the keypad or touch-screen. Tap Start to scan and e-mail
the document.
Select the billing code among the available codes. The Favorites tab lists the
user’s favorite billing codes in alphabetical order. The Last used tab lists up to
10 of the user’s last used billing codes with the last used at the top of the list.
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4.5.6 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To logout actively:
Note: If Copy Control is enabled the Logging out message is displayed until the
MFP is in idle state. This is required to allow correct reading of the MFP’s copy
page counters.
If there are any available PUK codes on the system tap Cancel in the
Please enter PUK dialog. The Login to register card dialog appears.
If there are NO available PUK codes the user gets the Login to
register card dialog.
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1. Use card reader. If the card is unknown and there is an available PUK
code in the SafeCom system the user is asked to enter his PUK code.
Steps 4-7 are relevant only if the device requires login by PIN code (Login
without PIN code is NOT checked).
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4.6.2 Login
The login sequence is initiated if you are not already logged in and tappes any
icon (PULL PRINT, COPY, E-MAIL, FAX or FOLDER) that requires SafeCom to
handle the MFP authentication (3.5.3).
If the copy function requires SafeCom authentication pressing the Start button
will also initiate the login sequence. Once logged in the documents placed in
the automatic document feeder (ADF) will be copied.
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Note: If you tap an icon before you have used the card, a dialog saying
Use card then touch OK will appear.
Note: If you tap an icon before you have used the card, a dialog saying
Enter PIN code then use card and touch OK will appear.
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If SafeCom P:Go has been selected as the Log In Method in the Authentication
Manager the user is prompted for a password (max 33 characters) and there are
two additional steps in the login sequence. Prompting for password can be
relevant when using Send to Folder (3.6.18) and Send to E-mail (3.6.20).
Tap Print all to print all documents, excluding any retained documents.
Documents are printed in chronological order (oldest first).
Tap Back to go back to the main-screen.
Tap Refresh to update the list of documents with pending documents that
has finished spooling after the user logged in.
Tap Print to print the selected documents.
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Tap Retain if you want the selected documents to remain on the list
(server) after they have been printed.
Tap Delete to delete the selected documents.
Tap Info to see information about the selected documents, including cost,
driver name, use of color and duplex.
Tap the Copies up and down buttons to request multiple copies of a
document. Print all will always be one copy of each document.
4.6.4 Copy
Press the Start button or tap the COPY icon to copy the documents placed in
the automatic document feeder (ADF).
4.6.5 Folder
Tap the FOLDER icon. Tap Start to scan and send the document to folder. See
also 3.6.17 Enable Send to Folder.
4.6.6 E-mail
Tap the E-MAIL icon. It is selectable if the fields should be editable or not. The
To: field can be pre-filled with the User e-mail, Blank or Default To: address.
The From: field can be pre-filled with User e-mail, Device name, Blank or
Default From: address. Refer to 3.6.19. For each field tap the field button and
enter the value on the keypad or touch-screen. Tap Start to scan and e-mail
the document.
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Select the billing code among the available codes. The Favorites tab lists the
user’s favorite billing codes in alphabetical order. The Last used tab lists up to
10 of the user’s last used billing codes with the last used at the top of the list.
4.6.8 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To logout actively:
Note: If Copy Control is enabled the Logging out message is displayed until the
MFP is in idle state. This is required to allow correct reading of the MFP’s copy
page counters.
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If there are any available PUK codes on the system tap Cancel in the
Please enter PUK dialog. The Login to register card dialog appears.
If there are NO available PUK codes the user gets the Login to
register card dialog.
1. Use card reader. If the card is unknown and there is an available PUK
code in the SafeCom system the user is asked to enter his PUK code.
Steps 4-7 are relevant only if the device requires login by PIN code (Login
without PIN code is NOT checked).
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4.7.1 Login
Login with card:
Note: Even if a user is set up to use card and PIN code, the PIN code is not
required at the device.
1. Press OK.
2. Scroll to Sign In and press OK.
3. Make sure that SafeCom is selected and press OK.
4. Enter ID code on keypad or by pressing Down () to choose a number
between numbers 0-9 and press OK.
5. Continue entering the code by pressing Down () and then OK.
6. When the code is entered, press OK again.
7. When login is succesful a welcome message appears on the screen.
4.7.3 Logout
When the printing is completed the main-screen changes to the following:
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Note: Even if a user is set up to use card and PIN code, the PIN code is not
required at the device.
1. Press OK.
2. Scroll to Sign In and press OK.
3. Make sure that SafeCom is selected and press OK.
4. Enter ID code on keypad or by pressing Down () to choose a number
between numbers 0-9 and press OK.
5. Continue entering the code by pressing Down () and then OK.
6. When the code is entered, press OK again.
7. When login is succesful a welcome message appears on the screen.
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1. Use card reader. If the card is unknown and there is an available PUK
code in the SafeCom system the user is asked to enter his PUK code.
2. Enter PUK code on the keypad or touch-screen.
3. Tap OK.
Steps 4-7 are relevant only if the device requires login by PIN code (Login
without PIN code is NOT checked).
4.8.3 Logout
To logout actively:
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4.9.2 Login
Login with card:
Note: Even if a user is set up to use card and PIN code, the PIN code is not
required at the device.
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4.10.2 Login
Login with card:
4.10.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.11.2 Login
Login with card:
4.11.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.12.2 Login
Login with card:
4.12.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.13.2 Login
Login with card:
1. Press OK or Menu.
2. Scroll to ID code.Press OK.
3. Enter ID code on keypad. Press the Down () once to get Enter (). Press
OK.
1. Press OK or Menu.
2. Scroll to ID code.Press OK.
3. Enter ID code on keypad. Press the Down () once to get Enter (). Press
OK.
4. Scroll to PIN code.Press OK.
5. Enter PIN code on keypad. Press OK.
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4.13.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.14.2 Login
Login with card:
4.14.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.15.2 Login
Login with card:
4.15.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.16.2 Login
Login with card:
1. Press OK or Menu.
2. Scroll to ID code.Press OK.
3. Enter ID code on keypad. Press the Down () once to get Enter (). Press
OK.
1. Press OK or Menu.
2. Scroll to ID code.Press OK.
3. Enter ID code on keypad. Press the Down () once to get Enter (). Press
OK.
4. Scroll to PIN code.Press OK.
5. Enter PIN code on keypad. Press OK.
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4.16.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.17.2 Login
Login with card:
4.17.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.18.2 Login
Login with card:
4.18.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.19.2 Login
Login with card:
4.19.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.20.2 Login
Login with card:
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4.20.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To actively logout:
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4.21.2 Login
Login with card:
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4.21.4 Logout
There is a configurable Timeout that defaults to 60 seconds (3.5.3). The logout
process is initiated if no buttons are tapped for this period. To logout actively:
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Documents appear in chronological order with the newest at the top of the list.
Tap Print All to print all documents, excluding any retained documents.
Documents are printed in chronological order (newest first).
Tap Print to print the selected documents.
Tap Retain if you want the selected documents to remain on the list
(server) after they have been printed.
Tap Delete to delete the selected documents.
Tap Info to see information about the selected documents, including cost,
driver name, use of color and duplex.
Tap Back to return to the main screen.
Tap Copies to request multiple copies of a document. Print All will
always be one copy of each document.
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4.22.4 Copy
1. Tap Copy / Scan in the login screen to start copy or scan.
2. Press the COPY button on the MFP to bring it into copy mode.
3. Press the Start button to copy the documents placed in the automatic
document feeder (ADF). On some MFPs there are two Start buttons - one
for black/white copies and one for color copies.
Note: Whether or not the user has the options to work with billing codes when
printing depends on how the User properties and the Device Properties are
set up in SafeCom Administrator. The user must have Bill clients for cost
checked on the Settings tab, and on the Device properties must have Client
Billing checked on the License tab. If client billing is set up correctly in the
user properties, but not in the Device properties, the client billing user is
able to select the Account icon on the device, but there will be no billing
codes to work with.
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4.22.7 Logout
There is a configurable Timeout that defaults to 30 seconds. The logout
process is initiated if no buttons are tapped for this period.
To logout actively:
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1. Tap Login.
2. Use the card reader.
1. Tap Login.
2. Enter the ID code using the touch-screen or keypad.
3. Tap OK.
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1. Tap Apps.
2. Tap Pull Print.
3. Tap Menu.
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Documents appear in chronological order with the newest at the top of the list.
Tap Print All to print all documents, excluding any retained documents.
Documents are printed in chronological order (newest first).
Tap Print to print the selected documents.
Tap Retain if you want the selected documents to remain on the list
(server) after they have been printed.
Tap Delete to delete the selected documents.
Tap Info to see information about the selected documents, including cost,
driver name, use of color and duplex.
Tap Back to return to the main screen.
Tap Copies to request multiple copies of a document. Print All will
always be one copy of each document.
4.23.4 Copy
1. Tap Copy in the login screen to start copying.
2. Press the Start button to copy the documents placed in the automatic
document feeder (ADF).
4.23.5 Logout
There is a configurable Timeout that defaults to 30 seconds. The logout
process is initiated if no buttons are tapped for this period.
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5 Automatic installation via HP Web Jetadmin
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5 Automatic installation via HP Web Jetadmin
5.2 Pre-requisites
HP Web Jetadmin 10.2 or higher supplied by HP.
HP firmware must support OXPd:SolutionInstaller. In general this means
that the HP firmware must be released after August 2009.
SafeCom Go HP version S89 nnn.030*42 / S49 nnn.020*18 or higher. For
FutureSmart device SafeCom Go HP S95 nnn.050*08 or higher.
SafeCom provided policy files (manifest_nnn.xml) and image files
(nnnxxx-ilc.jar) must exist for the HP device. Table 5, Table 6 and Table
7 on page 174 lists the policy and image files required for the various HP
devices.
A running web server e.g. ISS with a subfolder hosting the application and
configuration files. For example C:\Inetpub\wwwroot\safecom_go_hp.
Samples of the configuration files are available in section 5.12.
SafeCom GoBuild. This includes sample xml-files that give you an idea of
how to create configuration files.
Any SafeCom Go HP software previously installed on the device via
SafeCom Administrator MUST be completely removed prior to installation
via HP Web Jetadmin. Remove the files by doing a DISK INIT or using the
Package Loader (3.8) to remove: SafeCom Go, SafeCom Go Loader and
SafeCom Go Library.
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The files can be downloaded using the SafeCom Administrator function Check
for updates (3.6.1). Normally the destination folder is:
C:\Program Files\SafeCom\SafeComG4\device_software
C:\InetPub\wwwroot\safecom_go_hp
Note: Table 5, Table 6 and Table 7 below list the policy and image files
required for the various HP devices.
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Example: http://172.16.7.42:8000
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4. Click Import…
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5. Browse to the policy file (manifest-nnn.xml) that matches the device. For
example the manifest_110.xml matches a HP LaserJet M3035 MFP.
Note: Table 5 and Table 7 on page 174 lists the policy and image files
required for the various HP devices.
6. When all relevant files have been selected for import, click Import.
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The first template is required for non-FutureSmart devices only and will install
OXPd:solutioninstaller:
The second template is required for all devices and will install the SafeCom Go
solution:
7. Enter a name (e.g. safecom solution install) for the template and click
Next.
8. Click Create template.
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3. If access to the web server requires credentials then enter User name
and Password. Enter an optional Description.
4. In Configuration URL you must reference a configuration file (5.12). The
License URL (scroll to the bottom of the Edit Solution Settings dialog) is
not used by SafeCom Go HP and should be left blank.
5. Click OK.
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A company has both SPFs and MFPs in their printer fleet, and depending on the
type the devices must be configured differently.
Groups
FW Upgrade
OXPd Install
MFP
SafeCom Solution Install
Completed
FW Upgrade
OXPd Install
Printer
SafeCom Solution Install
Completed
Note: If for example a company operate across many locations that has
different network configurations and/or different SafeCom servers, it is
beneficial to create groups that sort the devices according to location before
sorting them as MFPs or Printers.
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Create two groups named MFP and Printer to sort the devices between MFPs
and printers:
7. In the Specify filter criteria dialog, click Add to specify the filter.
8. Specify the following filter:
Device Property: Device model
NOT: Leave blank(for the Printer group enter Notin this field)
Function: Contains
Value: MFP
9. Click Next but there's no need to add a group filter.
10. Click Next.
11. Confirm and then click Save Group.
12. Go through steps 1-11 again to create the group Printer.
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Note: To create a subgroup, right-click the parent group and then select New
group. The process of setting up a subgroup is identical to how the two groups
MFP and Printer were set up in section 5.8.1.
Field Value
Name FW Upgrade
General
Parent group MFP or Printer
Device Property Device Firmware Version
Filter Function Less Than
Filter criteria
Value E.g. 53.080.5
Options Ignore Case
Policy Upgrade printer firmware
Trigger Upgrade to qualified version
Policy action Upgrade to latest version (this is
Group policy
the latest version of printer
firmware imported to the
Firmware Repository)
Field Value
Name OXPd Install
General
Parent group MFP or Printer
Device Property Device Firmware Version
Filter Function Equal
Filter criteria1
Value 53.080.5
Options Ignore Case
Device Property Solution manager installed
Filter Function Equal
Filter criteria2
Value No
Options Ignore Case
Policy Manage Device Solutions
Trigger Devices added to group
Group policy
Policy action Install OXPd (name of the
template create in section5.7)
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Field Value
Name SafeCom Solution Install
General
Parent group MFP or Printer
Device Property Solution manager installed
Filter Function Equal
Filter criteria
Value Yes
Options Ignore Case
Policy Manage Device Solutions
Trigger Devices added to group
Group policy Policy action SafeCom solution install
(name of the template create in
section5.7)
Group 4 - Completed:
The fourth group stores the devices that have completed the install.
Field Value
Name Completed
General
Parent group MFP or Printer
Device Property Solutions
Filter Criteria Filter Function Contains
Value 1
Note: The filter criteria Device Property is here set to Solutions and the
Value is set to 1. However, this only works if there are no other solutions
installed on the device. If you have other solution managers installed on your
device, you must change the filter criteria in a way that determines whether
or not the SafeCom solution is installed in your set up. For example the Value
can be changed to 2, if there is, apart from SafeCom, one other solution
installed.
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There are three ways in which a device can be registered on the SafeCom
server after the installation:
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<CONFIGURATION>
<SERVERS>
<SERVER>
<IP_ADDRESS></IP_ADDRESS>
<IP_PORT>7500</IP_PORT>
</SERVER>
</SERVERS>
</CONFIGURATION>
The <IP_PORT> tag corresponds to the TCP port field in the SafeCom Server
section on the Configuration web page.
The entire configuration can be uploaded using the SafeCom Device Utility as
described in SafeCom G4 Administrator’s Manual D60650.
For FutureSmart devices there are two additional XML tags of interest, namely
<EWS_PASSWORD> which matched the Administrator password field on the
SafeCom Go Configuration web page (3.5.3). When the configuration is
uploaded the <EWS_PASSWORD> will contain the password encrypted. To set
the password the XML tag <EWS_PASSWORD_RAW> should be used. To set the
password to nimda, for example you would have the configuration file contain
the line:
<EWS_PASSWORD_RAW>nimda</EWS_PASSWORD_RAW>
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5.12.2 hp_ds_xml_config.txt
The below configuration applies to FutureSmart device that are run via the
SafeCom Device Server.
<CONFIGURATION>
<SOCKET_TIMEOUT>4000</SOCKET_TIMEOUT>
<LOGOUT_TIME>30</LOGOUT_TIME>
<LANGUAGE>en</LANGUAGE>
<GET_SNMP_COMMUNITY_NAME>public</GET_SNMP_COMMUNITY_NAME>
<ADMIN_PASSWORD/>
<AUTHENTICATE>
<PULLPRINT>true</PULLPRINT>
<ACCOUNT>true</ACCOUNT>
<COPY>true</COPY>
<COLORCOPY>true</COLORCOPY>
<EMAIL>true</EMAIL>
<FOLDER>true</FOLDER>
<FAX>true</FAX>
</AUTHENTICATE>
<LOG>
<ENABLED>true</ENABLED>
<LEVEL>6</LEVEL>
<MAX_FILE_SIZE>1048576</MAX_FILE_SIZE>
</LOG>
<SERVERS>
<SERVER>
<SERVER_IP>172.16.6.94</SERVER_IP>
<SERVER_PORT>50002</SERVER_PORT>
</SERVER>
</SERVERS>
</CONFIGURATION>
Note: The password is mandatory and only one server can be listed.
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6 Troubleshooting
6 Troubleshooting
6.1 Introduction
This chapter contains troubleshooting hints for the SafeCom Go HP product.
Additional troubleshooting hints are available in the Troubleshooting chapter in
SafeCom G4 Administrator’s Manual D60650.
6.3 Servlets
SafeCom has implemented two servlets to improve diagnostics data in SafeCom
Device Server:
/debug/dump/heap
/debug/dump/threads
Enter the path to the SafeCom Device Server in a browser followed by the
paths to the servlets.
Example: http://<DeviceServerAddress>:8080/debug/dump/heap
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6 Troubleshooting
Check that the printer has the required level of HP firmware (1.2). Older
HP firmware may not allow enough resources for SafeCom Go HP to
function properly. The latest firmware can be downloaded from
www.hp.com.
If the printer appears in SafeCom Administrator with the MAC address
111badadd111 it is because SafeCom Go HP was unable to obtain the
printer’s correct MAC address. Delete the device in SafeCom
Administrator and check the SNMP Settings on the HP EWS (3.6.10) and
register the printer again (3.6.3).
If no SafeCom Go menus (icons) appear in the printer’s control panel
after the printer has been restarted (and you have waited 10 minutes), it
could be because the SafeCom Go HP Flash Memory Card is in the slot
marked FIRMWARE SLOT or SYSTEM CODE. Please move the SafeCom Go
HP Flash Memory Card to another available slot and install the SafeCom
Go HP software again (3.3).
If Error authorizing! is reported when sending the SafeCom Go HP Loader
(*.b49) to the printer it is because the printer is not connected to the
network.
If Authorization failed. Access denied! is reported when sending the
SafeCom Go HP Loader (*.b49) to the printer it is because either no
password is set or the password is wrong (3.6.6).
If Download Failed. Login Error is reported it is because the specified
username and password is wrong. The username MUST be admin (all lower
case) and the password must be specified in the right case (3.6.6).
If Loading failed! is reported when sending the SafeCom Go HP Software
(*.b89) to an HP LaserJet 9040mfp, 9050mfp or 9500mfp it can be
because the IP address of the DNS server is either not specified in the
printer or wrong. Please verify that the IP address is either 0.0.0.0 or
pointing to a valid DNS Server (3.6.8). If the IP address does not take
effect try to set it via the control panel. If the printer is an HP Color
LaserJet 4650 or 5550 without hard disk SafeCom Administrator may
report Loading failed! Just ignore this, wait a minute and refresh the
status in SafeCom Administrator. If SafeCom Administrator continues to
report Awaiting code, restart the printer and try again.
If Authorization failed. Bad response! is reported when sending the
SafeCom Go HP Loader (*.b49) to the printer it is most likely because
encryption is enabled for all web communication. Please uncheck Encrypt
All Web Communication on the printer (3.6.5). Alternatively it might be
because the printer’s Embedded Web Server is not responding. Try to
power the printer off and on.
Verify that the printer’s configuration page says that Write Protect is
Disabled for the disk and the SafeCom Go HP card slot and File System
Access is Enabled for PJL. These settings are controlled via HP Web
Jetadmin (Configuration category: File System).
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6 Troubleshooting
This is because the Device Server uses the IP returned by Java, which may be
problematic if the IP returned to the Device Server is unavailable (because of
network layout) from the devices point of view.
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6 Troubleshooting
2. Stop the SafeCom Device Server Service with the following command:
net stop scDeviceServer
3. Start the SafeCom Device Server again with the following command:
net start scDeviceServer
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6 Troubleshooting
It is possible that the device web page indicates that the device is connected to
the failover device server, but if failover is not enabled on the device server, it
will not work.
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6 Troubleshooting
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6 Troubleshooting
0: Service Requested
1: Offline *
2: Jammed *
3: Door Open *
4: No Toner *
5: Low Toner
6: No Paper *
7: Low Paper
<BLOCK_PRINT_WHEN>
<OFFLINE>true</OFFLINE> (1)
<JAMMED>true</JAMMED> (2)
<DOOR_OPEN>true</DOOR_OPEN> (3)
<NO_TONER>true</NO_TONER> (4)
<NO_PAPER>true</NO_PAPER> (6)
<PAUSED>true</PAUSED>
</BLOCK_PRINT_WHEN>
Restart the SafeCom Device Server and configure the access control for the Pull
Print and Account icons. Refer to section 0.
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6 Troubleshooting
Make sure to always install the SafeCom solution on the device before installing
any USB ID Devices.
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7 Regulatory information
7 Regulatory information
WARNING NOTE: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures
EMC directive: This product observes the rules and regulations of the EMC
directive. If so required, a declaration of conformity in local language
stipulating the applied rules and regulations can be obtained.
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8 Index
8 Index
Access Control List, 97 Package Loader, 49, 96
ACL, 97 Patent, 2
Administrator password, 71 Permission Set, 83
AutoStore, 96 Post track, 39
Professional Color Quality, 83
BCC
field pre-filled, 85 Register device
SafeCom Go HP, 79
Community name, 81 Regulatory information, 196
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8 Index
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