Revised May 25, 2016

THE TECH CONTRACTS HANDBOOK

Form Contract
End-User Software License (EULA) w/ Maintenance

Vendor-Friendly; Maintenance Plan; Source Code Escrow

You may use the form contract below subject to the “Terms of Use” posted at http://techcontracts.com/privacy/.
In addition to the Terms of Use, PLEASE READ THE FOLLOWING DISCLAIMER BEFORE USING THE FORM
CONTRACT:

The form contract below is general in nature and may not be sufficient for a specific contractual,
technological, or legal problem or dispute. THE FORM IS NOT PROVIDED WITH ANY GUARANTY,
WARRANTY, OR REPRESENTATION AS TO QUALITY OR SUITABILITY FOR ANY PARTICULAR PURPOSE.
Publication of the form does not constitute the practice of law and is not legal counsel or advice. Neither
the author nor the publisher of The Tech Contracts Handbook, nor anyone affiliated with the book’s
Website, is rendering a legal or other professional service. The form should not be relied upon as a
substitute for consultation with an experienced attorney.

Note that this document uses Microsoft Word multi-level bullets/numbering for section numbers and cross-
referencing features for section references.

Please delete all text above the following dotted line, as well as the line itself and the page-break following it,
before using this form.

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Document1
© 2015, 2016 David W. Tollen
 END-USER LICENSE AGREEMENT

This End-User License Agreement (this “Agreement”) is entered into as of ___________, 20__ (the
“Effective Date”) by and between ____________, a ___________ (“Vendor”), and ______________, a
_________ (“Customer”).

RECITALS

Vendor provides a software application known as ___________ (the “Software”), and the parties have
agreed that Vendor will provide the Software to Customer and also provide maintenance services related
to the Software. Therefore, in consideration of the mutual covenants, terms, and conditions set forth
below, including those outlined on Attachment A (which are incorporated into this Agreement by this
reference), the adequacy of which consideration is hereby accepted and acknowledged, the parties agree
as set forth below.

TERMS AND CONDITIONS

1. DEFINITIONS. The following capitalized terms shall have the following meanings whenever used in this
Agreement.

1.1. “Documentation” means the Software’s standard user manual.

1.2. “Maintenance Term” is defined in Subsection 3.1 below.

1.3. “Software” means Vendor’s _______________ software, in object code format.

1.4. “Specifications” means Vendor’s standard specifications for the Software set forth in its then-
current Documentation and at __________.

1.5. “Term” is defined in Section 12.1 below.

1.6. “Upgrade” means a new versions, updates, or upgrades of the Software, in object code format.

2. LICENSES & DELIVERY.

2.1. License. Vendor hereby grants Customer a nonexclusive license to reproduce and use __ copies of
the Software during the Term, provided Customer complies with the restrictions set forth in Section Commented [A1]: Instead of governing the number of
2.2 below. copies, this section could govern seats or concurrent
users, or allow an enterprise license, with no such
2.2. Restrictions on Software Rights. Copies of the Software created or transferred pursuant to this restrictions.
Agreement are licensed, not sold, and Customer receives no title to or ownership of any copy or of
the Software itself. Furthermore, Customer receives no rights to the Software other than those
specifically granted in Section 2.1 above. Without limiting the generality of the foregoing, Customer
shall not: (a) modify, create derivative works from, distribute, publicly display, publicly perform, or
sublicense the Software; (b) use the Software for service bureau or time-sharing purposes or in any
other way allow third parties to exploit the Software; or (c) reverse engineer, decompile,
disassemble, or otherwise attempt to derive any of the Software’s source code.

2.3. Documentation: Customer may reproduce the Documentation as reasonably necessary to support
internal use of the Software.

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2.4. Delivery. Vendor shall provide the Software and Documentation to Customer, through a reasonable
system of electronic download, within _____ days of the Effective Date.

3. MAINTENANCE.

3.1. Provision of Maintenance. During each Maintenance Term, Vendor shall maintain the Software
according to its ____ [Platinum, Gold, Tinfoil, etc.] Maintenance Plan, as further described at
___________. “Maintenance Term” refers to the _______ period following the Effective Date. The
Maintenance Term shall renew automatically for a period of the same duration unless Customer
gives written notice of its intent not to renew ____ days before the end of the current Maintenance
Term. After the _______ [2nd, 3rd, 4th …] renewal of the Maintenance Term, Vendor may refuse
further renewal by written notice _____ days before the next renewal date.

3.2. Upgrades. During each Maintenance Term, Vendor shall provide Customer with copies of all
Upgrades, without additional charge, promptly after commercial release. Upon delivery to
Customer, each Upgrade will constitute an element of the Software and will thereafter be subject
to this Agreement’s terms regarding Software, including without limitation license, warranty, and
indemnity terms.

4. FEES & REIMBURSEMENT.

4.1. Fees. Customer shall pay Vendor as follows:

(a) License Fees. For the licenses granted in Section 2.1 above, $___________ (“License Fees”) per
Term (initial or renewal, as set forth below in Section 12.1 below), with each payment due __
days before the start of such Term; and

(b) Maintenance Fees. For Maintenance (as defined in Section 3.1), $__________ (“Maintenance
Fees”) per Maintenance Term, with each payment due __ days before the start of such
Maintenance Term.

4.2. Invoices. Payment against all invoices will be due within 30 days thereof.

4.3. Fees for Renewed Terms. Vendor may increase the License Fee and/or Maintenance Fee by an
amount not to exceed up to Licensor’s prevailing prices to its customers generally for such products
or services, not to exceed the rate of increase of the Consumer Price Index plus ___%, for each
renewed Term or Maintenance Term, provided Vendor gives Customer written notice of such
increase ___ or longer before the end of the applicable current Term or Maintenance Term.
(“Consumer Price Index” refers to the United States Bureau of Labor Statistics, Consumer Price Index
for All Urban Consumers, All U.S. Cities Average, published by the Bureau of Labor Statistics of the
United States Department of Labor, or such successor index, appropriately converted to an
equivalent reference base, as shall be published by the Bureau of Labor Statistics.) No license rights
for a renewed Term, and no new Maintenance Term, will go into effect before payment of the
applicable License Fees or Maintenance Fees.

5. IP & FEEDBACK.

5.1. IP Rights in the Software. Vendor retains all right, title, and interest in and to the Documentation
and Software, including without limitation Upgrades, except to the extent of the limited licenses
specifically set forth in Sections 2.1 (Licenses), 2.3 (Documentation), and 8.3 (Escrow License).

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 Customer recognizes that the Software and its components are protected by copyright and other
laws.

5.2. Feedback. Customer hereby grants Vendor a perpetual, irrevocable, worldwide license to use any
Feedback (as defined below) Customer communicates to Vendor during the Term, without
compensation, without any obligation to report on such use, and without any other restriction.
Vendor’s rights granted in the previous sentence include, without limitation, the right to exploit
Feedback in any and every way, as well as the right to grant sublicenses. Notwithstanding the
provisions of Article 6 (Confidential Information) below, Feedback will not be considered Customer’s
Confidential Information. (“Feedback” refers to any suggestion or idea for modifying any of Vendor’s
products or services, including without limitation all intellectual property rights in any such
suggestion or idea.) Commented [A2]: This is particularly vendor-friendly
language. Some customers (who understand the issues)
6. CONFIDENTIAL INFORMATION. prefer a narrower feedback disclaimer, like the one in
Chapter II.N of The Tech Contracts Handbook.
6.1. Confidential Information Defined. “Confidential Information” refers to the following one party to Commented [A3]: This can be easily transformed into a
this Agreement (“Discloser”) discloses to the other (“Recipient”): (a) any document Discloser marks one-way confidentiality/NDA clause. To do so, replace
“Confidential”; (b) any information Discloser orally designates as “Confidential” at the time of "Discloser" and "Recipient" with the appropriate parties'
names.
disclosure, provided Discloser confirms such designation in writing within __ business days; (c) the
non-public features and functions of the Software, for which Vendor is Discloser; and (d) any other
nonpublic, sensitive information Recipient should reasonably consider a trade secret or otherwise
confidential. Notwithstanding the foregoing, Confidential Information does not include information
that: (i) is in Recipient’s possession at the time of disclosure; (ii) is independently developed by
Recipient without use of or reference to Confidential Information; (iii) becomes known publicly,
before or after disclosure, other than as a result of Recipient’s improper action or inaction; or (iv) is
approved for release in writing by Discloser. Recipient is on notice that the Confidential Information
may include Discloser’s valuable trade secrets.

6.2. Nondisclosure. Recipient shall not use Confidential Information for any purpose other than to
facilitate the transactions contemplated by this Agreement (the “Purpose”). Recipient: (a) shall not
disclose Confidential Information to any employee or contractor of Recipient unless such person
needs access in order to facilitate the Purpose and executes a nondisclosure agreement with
Recipient with terms no less restrictive than those of this Article 6; and (b) shall not disclose
Confidential Information to any other third party without Discloser’s prior written consent. Without
limiting the generality of the foregoing, Recipient shall protect Confidential Information with the
same degree of care it uses to protect its own confidential information of similar nature and
importance, but with no less than reasonable care. Recipient shall promptly notify Discloser of any
misuse or misappropriation of Confidential Information that comes to Recipient’s attention.
Notwithstanding the foregoing, Recipient may disclose Confidential Information as required by
applicable law or by proper legal or governmental authority. Recipient shall give Discloser prompt
notice of any such legal or governmental demand and reasonably cooperate with Discloser in any
effort to seek a protective order or otherwise to contest such required disclosure, at Discloser’s
expense.

6.3. Injunction. Recipient agrees that breach of this Article 6 would cause Discloser irreparable injury,
for which monetary damages would not provide adequate compensation, and that in addition to
any other remedy, Discloser will be entitled to injunctive relief against such breach or threatened
breach, without proving actual damage or posting a bond or other security.

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6.4. Termination & Return. With respect to each item of Confidential Information, the obligations of
Section 6.2 above (Nondisclosure) will terminate ___________ after the date of disclosure; provided
that such obligations related to Confidential Information constituting Discloser’s trade secrets shall
continue so long as such information remains subject to trade secret protection pursuant to
applicable law. Upon termination of this Agreement, Recipient shall return all copies of Confidential
Information to Discloser or certify, in writing, the destruction thereof.

6.5. Retention of Rights. This Agreement does not transfer ownership of Confidential Information or
grant a license thereto. Discloser will retain all right, title, and interest in and to all Confidential
Information.

6.6. Exception & Immunity. Pursuant to the Defend Trade Secrets Act of 2016, 18 USC Section 1833(b)
(the “DTSA”), Recipient is on notice and acknowledges that, notwithstanding the foregoing or any
other provision of this Agreement: Commented [A4]: This is new language, addressing the
requirements of the Defend Trade Secrets Act of 2016.
(a) IMMUNITY. An individual shall not be held criminally or civilly liable under any Federal or State
trade secret law for the disclosure of a trade secret that- (A) is made- (i) in confidence to a
Federal, State, or local government official, either directly or indirectly, or to an attorney; and
(ii) solely for the purpose of reporting or investigating a suspected violation of law; or (B) is
made in a complaint or other document filed in a lawsuit or other proceeding, if such filing is
made under seal.

(b) USE OF TRADE SECRET INFORMATION IN ANTI-RETALIATION LAWSUIT. An individual who files
a lawsuit for retaliation by an employer for reporting a suspected violation of law may disclose
the trade secret to the attorney of the individual and use the trade secret information in the
court proceeding, if the individual- (A) files any document containing the trade secret under
seal; and (B) does not disclose the trade secret, except pursuant to court order.

7. SOFTWARE AUDIT. During the Term of this Agreement and at any time during the _________
thereafter, Vendor may audit Customer’s use of Licensed Software on ___ days’ advance written notice.
Customer shall cooperate with the audit, including by providing access to any books, computers, records,
or other information that relate or may relate to use of Licensed Software. Such audit shall not
unreasonably interfere with Customer’s business activities. If Vendor discovers unauthorized use,
reproduction, distribution, or other exploitation of Licensed Software, in excess of ___% of the copies or
fees that would have applied to authorized exploitation, Customer shall reimburse Vendor for the
reasonable cost of the audit, or of the next audit in case of discovery without an audit, in addition to such
other rights and remedies as Vendor may have. Vendor may not conduct an audit more than once per
year.

8. SOURCE CODE ESCROW.

8.1. Escrow Agreement. Concurrent with execution of this Agreement, the parties shall execute a third
party escrow agreement in the form attached hereto as Attachment A (the “Escrow Agreement”), in
conjunction with ______________________ (the “Escrow Agent”).

8.2. Deposit & Verification.

(a) Deposit. Within ___ business days of the Effective Date, Vendor shall deposit with the Escrow
Agent, pursuant to the procedures of the Escrow Agreement, the source code for the Software,
as well as the Documentation. Promptly after delivery of any Upgrade, Vendor shall deposit
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 updated source code and Documentation with the Escrow Agent. (“Deposit Material” refers to
material required to be deposited pursuant to this Subsection 8.2(a).).

(b) Verification. At Customer’s request and expense, the Escrow Agent may at any time verify the
Deposit Material, including without limitation by compiling source code, comparing it to the
Software, and reviewing the completeness and accuracy of any and all material. In the event
that the Deposit Material does not conform to the requirements of Subsection 8.2(a) above,
Vendor shall promptly deposit conforming Deposit Material.

8.3. Escrow License. Vendor hereby grants Customer a license to use, reproduce, and create derivative
works from the Deposit Material, provided Customer may not distribute or sublicense the Deposit
Material or make any use of it whatsoever except for such internal use as is necessary to maintain
and support the Software. Copies of the Deposit Material created or transferred pursuant to this
Agreement are licensed, not sold, and Customer receives no title to or ownership of any copy or of
the Deposit Material itself. The Deposit Material constitutes Confidential Information of Vendor
pursuant to Article 6 (Confidential Information) above (provided no provision of Article 6 calling for
return of Confidential Information before termination of this Agreement will apply to the Deposit
Material).

8.4. Escrow Release Conditions. The term “Release Conditions,” as used in the Escrow Agreement, refers
to any of the following: (a) material breach by Vendor of Section 3.1 (Provision of Maintenance)
above, if such breach remains uncured ___ or more business days after Customer’s written notice;
(b) any failure of Vendor to function as a going concern; (c) appointment, application for, or consent
to a receiver, trustee, or other custodian for Vendor or its assets; (d) Vendor becomes insolvent or
unable to pay its debts as they mature in the ordinary course or makes an assignment for the benefit
of creditors; (e) Vendor is liquidated or dissolved; or (f) any proceedings are commenced with regard
to Vendor under any bankruptcy, insolvency, or debtor’s relief law, and such proceedings are not
dismissed within 60 days. Commented [A5]: Release conditions often appear in
the escrow agreement instead.
9. REPRESENTATIONS & WARRANTIES.

9.1. From Vendor.

(a) Re Function. Vendor represents and warrants that, during the _________ period following
delivery, the Software will perform materially as described in its Specifications.

(b) Re IP Rights in the Software. Subject to the next sentence, Vendor represents and warrants that
it is the owner of the Software and of each and every component thereof, or the recipient of a
valid license thereto, and that it has and will maintain the full power and authority to grant the
rights granted in this Agreement without the further consent of any third party. Vendor’s
representations and warranties in the preceding sentence do not apply to the extent that the
infringement arises out of any of the conditions listed in Subsections 10.1(a) through 10.1(e)
below. In the event of a breach of the warranty in this Subsection 9.1(b), Vendor, at its own
expense, will promptly take the following actions: (i) secure for Customer the right to continue
using the Software; (ii) replace or modify the Software to make it noninfringing, provided such
modification or replacement will not materially degrade any functionality listed in the
Specifications; or (iii) refund __% of the licensee fee paid for the Software for every month
remaining in the Term following the date after which Customer is required to cease operation
of the Software. In conjunction with Customer’s right to terminate for breach where applicable

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 and the provisions of Section 10.1 below (Indemnified Claims), the preceding sentence states
Vendor’s sole obligation and liability, and Customer’s sole remedy, for breach of the warranty
in this Subsection 9.1(b) and for potential or actual intellectual property infringement by the
Software.

9.2. From Both Parties. Each party represents and warrants that it has the full right and authority to enter
into, execute, and perform its obligations under this Agreement and that no pending or threatened
claim or litigation known to it would have a material adverse impact on its ability to perform as
required by this Agreement.

9.3. Warranty Disclaimers. Except for the express warranties in Sections 9.1 and 9.2 above, VENDOR
MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Vendor does
not warrant that the Software will perform without error or that it will run without immaterial
interruption. Vendor provides no warranty regarding, and will have no responsibility for, any claim
arising out of: (a) a modification of the Software made by anyone other than Vendor, unless
Vendor approves such modification in writing; or (b) use of the Software in combination with any
operating system not authorized in the Specifications or Documentation or with hardware or
software specifically forbidden by the Specifications or Documentation.

10. INDEMNIFICATION.

10.1. Indemnified Claims. Vendor shall defend and indemnify Customer and Customer’s Associates (as
defined below) against any “Indemnified Claim,” meaning any third party claim, suit, or proceeding
arising out of, related to, or alleging infringement of any patent, copyright, trade secret, or other
intellectual property right by the Software. Vendor’s obligations set forth in this Section 10.1 do not
apply to the extent that an Indemnified Claim arises out of: (a) Customer’s breach of this Agreement;
(b) revisions to the Software made without Vendor’s written consent; (c) Customer’s failure to
incorporate Upgrades that would have avoided the alleged infringement, provided Vendor offered
such Upgrades without charges not otherwise required pursuant to this Agreement; (d) Vendor’s
modification of Software in compliance with specifications provided by Customer; or (e) use of the
Software in combination with hardware or software not provided by Vendor. (As used in this Article Commented [A6]: This is a common clause but
10, Customer’s “Associates” are its officers, directors, shareholders, parents, subsidiaries, agents, particulary vendor-friendly. In The Tech Contracts
successors, and assigns.) Handbook, Subchapter II.J.3 has customer-friendly
alternatives.
10.2. Litigation & Additional Terms. Vendor’s obligations pursuant to Section 10.1 above will be excused
to the extent that Customer’s or any of Customer’s Associates’ failure to provide prompt notice of
the Indemnified Claim or reasonably to cooperate materially prejudices the defense. Vendor will
control the defense of any Indemnified Claim, including appeals, negotiations, and any settlement
or compromise thereof; provided Customer will have the right, not to be exercised unreasonably, to
reject any settlement or compromise that requires that it admit wrongdoing or liability or subjects
it to any ongoing affirmative obligations.

11. LIMITATION OF LIABILITY.

11.1. Dollar Cap. VENDOR’S LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT
EXCEED $______.

11.2. Exclusion of Consequential Damages. IN NO EVENT WILL VENDOR BE LIABLE TO CUSTOMER FOR ANY

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 CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF OR
RELATED TO THIS AGREEMENT. Commented [A7]: Many customers insist on mutual
limits of liability. In those cases, the vendor should
11.3. Clarifications & Disclaimers. THE LIABILITIES LIMITED BY THIS ARTICLE 11 APPLY: (a) TO LIABILITY consider excluding IP infringement and possibly other
FOR NEGLIGENCE; (b) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, claims from the limit.
STRICT PRODUCT LIABILITY, OR OTHERWISE; (c) EVEN IF VENDOR IS ADVISED IN ADVANCE OF THE
POSSIBILITY OF THE DAMAGES IN QUESTION AND EVEN IF SUCH DAMAGES WERE FORESEEABLE;
AND (d) EVEN IF CUSTOMER’S REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE. If applicable law limits
the application of the provisions of this Article 11, Vendor’s liability will be limited to the maximum
extent permissible. For the avoidance of doubt, Vendor’s liability limits and other rights set forth in
this Article 11 apply likewise to Vendor’s affiliates, licensors, suppliers, advertisers, agents, sponsors,
directors, officers, employees, consultants, and other representatives.

11.4. Exceptions to Limitation of Liability. Sections 11.1 (Dollar Cap) and 11.2 (Exclusion of Consequential
Damages) above do not apply to: (a) claims pursuant to Article 10 above (Indemnification); or (b)
claims for attorneys’ fees and other litigation costs recoverable by the prevailing party in any action.

12. Term & Termination.

12.1. Term. This Agreement will remain in effect for _____ from the Effective Date (the “Term”).
Thereafter, the Term will renew for successive _____ periods, unless either party refuses such
renewal by written notice 30 or more days before the end of the current Term

12.2. Termination for Cause. Either party may terminate this Agreement for the other’s material breach
by written notice, effective in 30 days unless the other party first cures such breach.

12.3. Effects of Termination. Upon termination of this Agreement, Customer shall cease all use of the
Software and delete, destroy, or return all copies of the Documentation and Deposit Material (as
defined in Subsection 8.2(a) above) in its possession or control. The following provisions will survive
termination or expiration of this Agreement: (a) any obligation of Customer to pay fees incurred
before termination; (b) Articles and Sections 2.2 (Restrictions on Software Rights) 5 (IP & Feedback),
6 (Confidential Information), 7 (Software Audit), 9.2 (Warranty Disclaimers), 10 (Indemnification),
and 11 (Limitation of Liability); and (c) any other provision of this Agreement that must survive to
fulfill its essential purpose.

13. MISCELLANEOUS.

13.1. Independent Contractors. The parties are independent contractors and will so represent themselves
in all regards. Neither party is the agent of the other, and neither may make commitments on the
other’s behalf.

13.2. Notices. Notices pursuant to this Agreement shall be sent to the addresses below, or to such others
as either party may provide in writing. Such notices will be deemed received at such addresses upon
the earlier of (a) actual receipt or (b) delivery in person, by fax with written confirmation of receipt,
or by certified mail return receipt requested. For Vendor: _______________________. For
Customer: _________________.

13.3. Force Majeure. No delay, failure, or default, other than a failure to pay fees when due, will constitute
a breach of this Agreement to the extent caused by acts of war, terrorism, hurricanes, earthquakes,
other acts of God or of nature, strikes or other labor disputes, riots or other acts of civil disorder,
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 embargoes, or other causes beyond the performing party’s reasonable control.

13.4. Assignment & Successors. Customer may not assign this Agreement or any of its rights or obligations
hereunder without Vendor’s express written consent. Except to the extent forbidden in this Section
13.4, this Agreement will be binding upon and inure to the benefit of the parties’ respective
successors and assigns.

13.5. Severability. To the extent permitted by applicable law, the parties hereby waive any provision of
law that would render any clause of this Agreement invalid or otherwise unenforceable in any
respect. In the event that a provision of this Agreement is held to be invalid or otherwise
unenforceable, such provision will be interpreted to fulfill its intended purpose to the maximum
extent permitted by applicable law, and the remaining provisions of this Agreement will continue in
full force and effect.

13.6. No Waiver. Neither party will be deemed to have waived any of its rights under this Agreement by
lapse of time or by any statement or representation other than by an authorized representative in
an explicit written waiver. No waiver of a breach of this Agreement will constitute a waiver of any
other breach of this Agreement.

13.7. Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or
disclosure for or by the government of the United States, including without limitation any of its
agencies or instrumentalities, is subject to restrictions set forth, as applicable: (i) in subparagraphs
(a) through (d) of the Commercial Computer Software-Restricted Rights clause at FAR 52.227-19; or
(ii) in similar clauses in other federal regulations, including the NASA FAR supplement. The
contractor or manufacturer is Vendor. Customer shall not remove or deface any restricted rights
notice or other legal notice appearing in the Software or on any packaging or other media associated
with the Software.

13.8. Bankruptcy Rights. The rights and licenses granted to Customer in Sections 2.1 (License), 2.3
(Documentation), and 8.3 (Escrow License) above (collectively, the “License Provisions”) are licenses
to “intellectual property” rights, as defined in Section 365(n) of the United States Bankruptcy Code
(11 U.S.C. Sections 101, et seq.). If Vendor is subject to any proceeding under the United States
Bankruptcy Code, and Vendor as debtor in possession or its trustee in bankruptcy rejects this
Agreement, Customer may, pursuant to 11 U.S.C. Section 365(n)(1) and (2), retain any and all rights
granted to it under the License Provisions to the maximum extent permitted by law. This Section
13.8 will not be construed to limit or restrict any right or remedy not set forth in this Section 13.8,
including without limitation the right to retain any license or authority this Agreement grants
pursuant to any provision other than the License Provisions.

13.9. Choice of Law & Jurisdiction: This Agreement will be governed solely by the internal laws of the State
of ____________, including without limitation applicable federal law, without reference to: (a) any
conflicts of law principle that would apply the substantive laws of another jurisdiction to the parties’
rights or duties; (b) the 1980 United Nations Convention on Contracts for the International Sale of
Goods; or (c) other international laws. The parties consent to the personal and exclusive jurisdiction
of the federal and state courts of __________ [city or county], _________ [state]. This Section 13.9
governs all claims arising out of or related to this Agreement, including without limitation tort claims.

13.10. Conflicts. In the event of any conflict between Attachment A and this main body of this
Agreement, this main body will govern.
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13.11. Construction. The parties agree that the terms of this Agreement result from negotiations
between them. This Agreement will not be construed in favor of or against either party by reason of
authorship.

13.12. Technology Export. Customer shall not: (a) permit any third party to access or use the Software in
violation of any U.S. law or regulation; or (b) export the Software or otherwise remove it from the
United States except in compliance with all applicable U.S. laws and regulations. Without limiting
the generality of the foregoing, Customer shall not permit any third party to access or use the
Software in, or export it to, a country subject to a United States embargo (as of the Effective Date,
Cuba, Iran, North Korea, Sudan, and Syria).

13.13. Entire Agreement. This Agreement sets forth the entire agreement of the parties and supersedes
all prior or contemporaneous writings, negotiations, and discussions with respect to its subject
matter. Neither party has relied upon any such prior or contemporaneous communications.

13.14. Execution in Counterparts. This Agreement may be executed in one or more counterparts. Each
counterpart will be an original, but all such counterparts will constitute a single instrument.

13.15. Amendment. This Agreement may not be amended except through a written agreement by
authorized representatives of each party.

IN WITNESS THEREOF, the parties have executed this Agreement as of the Effective Date.

______________________________ ______________________________
CUSTOMER VENDOR

By: _________________________________ By: _________________________________

(signature) (signature)

Name: _________________________________ Name: _________________________________

(print) (print)

Title: __________________________________ Title: _________________________________

Date: _________________________________ Date: _________________________________

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 ATTACHMENT A
Escrow Agreement

[Insert.]

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