Summer Internship Project Report HONDA OPS

Summer Internship Project Report
On
"Tool to calculate the Technician Efficiency and Productivity"
Undertaken at
Honda, Greater Noida

DECLARATION
I hereby declare that the training in the After Sales Department at Honda Siel Cars India Ltd has been
attended by me from __________to __________, as a part of the partial fulfilment of the two year
full time POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT (PGDM) batch (2009-2011) at
COLLEGE OF MANAGEMENT STUDIES, IILM GREATER NOIDA.
EXECUTIVE SUMMARY
The objective of the project is to critically study and analyse the " TECHNICIAN EFFECIANY AND
PRODUCTIVITY ON THE WORKSHOP FLOOR".
The ultimate aim of our project was to replace the tool of the Job Controller with the tool that we
have developed in-house at Honda Siel Cars India Ltd. The differentiating factor between the existing
tool available at the dealers of Honda and the tool that we have developed is that our tool is a
graphical enterprise.
The new tool has got the permission of Mr. Pradeep Chakravarty — GM After Sales Honda Siel Cars.
We have set about the task of going different dealers in and around NCR region. To make this
project a truly a versatile one, we have decided to take it pan India.
I personally along with my colleagues, my fellow trainees Mr. Varun from IILM GSM Greater Noida
and Mr. Rajat have to two different dealers one each in Noida Sector ll being Ace Honda and other
being Southend Honda near Badarpur Border. The Southend Honda has a rich history as it being the
foremost Honda dealer in India and the first place to introduce the Quick Service, a novel Service
provided at Honda dealers.
I along with my colleagues have meticulously collected the data at both the mentioned dealers and
have prepared a comprehensive report for both the dealers taking alt the factors into consideration.
My mentor Mr. Prabhjot Singh, the architect of this whole project, had a meeting with General
Manager of Ace Honda alias Colonel. The meeting has been a resounding success; the management
of Ace Honda has agreed to replace the existing tool with our tool. To add to this the Mumbai
project has also tasted the same success, where Mr. Prabhjot Singh, himself got it implemented.
The Southend report has been prepared and a meeting would be held with the Southend
management as soon as possible.
CHAPTER 1
SCOPE OF THE PRODUCT
I. To replace the job controller sheet at the Honda Dealer's with the tool developed in-
house at HSCI.
II. To measure the Efficiency and Productivity of Technicians in the workshop.
III. Findings and Recommendations.
OBJECTIVE OF THE PROJECT
I. Understand the various activities that encompass the After Sales Division in Honda.
II. Understand the various types of Services that a Honda car goes through in a workshop
of a dealer.
III. Understand the nuances of job allocation to various technicians in the workshop.
IV. To analyze the level of Efficiency and Productivity of technician's.
V. To provide suggestions and recommendations to the dealer so that they can service the
cars more effectively.
CHAPTER 2
INTRODUCTION
AN OVERVIEW OF THE HONDA MOTOR COMPANY LTD
Honda is the world's largest manufacturer of motorcycles as well as the world's largest manufacturer
of Internal Combustion Engines measured by volume, producing more than 14 million Internal
Combustion Engines each year. Honda was the first Japanese automobile manufacturer to release a
dedicated luxury brand, Acura in 1986. Since 1986, Honda has been involved with artificial
intelligence (Al) / robotics research and released their ASIMO robot in 2000.
They are also ventured into aerospace with the establishment of GE Honda Aero Engines in 2004 and
the Honda HA — 420 Honda Jet, scheduled to be released in 2011. Honda spends about 5% of its
revenues into R&D. The spirit of Soichiro Honda forever has been inscribed in every car and engine
that Honda builds.
Once Soichiro Honda famously said, "I'VE FAILED 99% OF MY TRAILS, IN ORDER TO SUCCEED IN THE
REMAINING 1%".
HISTORY
SOICHIRO HONDA (NOV 17, 1906- AUG 5, 1991) - AN EXTRAORDINARY MAN
The Honda story is the story of one man, Soichiro Honda, and his unparalleled achievement of
bringing motor cycles to the masses. Soichiro Honda was a racer, a businessman, and a
manufacturer. But most of all he was a dreamer. He dreamed of a better way of making piston rings,
founded a small company, and began production. He dreamed of giving people everywhere an
economical form of transportation, and began producing small motorcycles, including one built in
1949 called the D-Type Dream.

Summer Internship Project Report HONDA OPS

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Summer Internship Project Report HONDA OPS

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Summer Internship Project Report

"Tool to calculate the Technician Efficiency and Productivity"

Honda, Greater Noida

SCOPE OF THE PRODUCT

OBJECTIVE OF THE PROJECT

AN OVERVIEW OF THE HONDA MOTOR COMPANY LTD

SOICHIRO HONDA (NOV 17, 1906- AUG 5, 1991) - AN EXTRAORDINARY MAN

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