Multiply Your Business PDF
Multiply Your Business PDF
Multiply Your Business PDF
1
Contents
2
W hat Business
Are You In?
3
T he goal of
this book is to
help you create
uncontested market
space and make
the competition
irrelevant.
4
Introduction
W hat business are you in? The answer to that question must be
MARKETING. You might be great at what you do but unless you understand
There are new marketing realities. Those who know about these critical
shifts in the marketplace can capitalize upon them; those who don’t are
destined to continue to suffer poor business performance or even perish in the
marketplace.
5
New Marketing Reality 1
T hink back to 1995. How have consumers changed since then? Are they
more informed today than back then? What about 1985; that was only twenty
some years ago? What is different about consumers today than in the mid 80’s?
Are they more loyal today than they were? Are they more trusting today than
they were when Cheers ruled TV? What about 1975? That’s some thirty ago.
Is the buying public much different today than they were then? Are they less
skeptical today than they were then? Are they more gullible today? Do they
trust people more today than they did when Archie Bunker was the star of All
In The Family? Would you say that you, your friends and neighbors are more
bombarded with marketing messages today than before? Is the general mindset
of people today more demanding or less? Do you have more choices or less in
this Internet age?
On a whole do you think consumers are as trusting as they were in 1965, in the
days of Marcus Welby? The answer seems obvious.
6
A re Consumers
today...
more or less informed?
More or less loyal?
More trusting or less?
More or less skeptical?
More gullible or less?
7
Y ou have two
choices:
1. Re-invent Your
Marketing
2. Continue to
Suffer
8
New Marketing Reality 1
If you are still using the same old sales and marketing strategies that might
have worked when Johnny Carson was the king of nighttime TV, you’re dead
in the water today. Sadly enough, we will show you how the vast majority of
marketers today have never changed with the times to account for the 10 New
Marketing Realities.
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New Marketing Reality 2
services industry or chiropractic; it doesn’t change all that much for dentists
or real estate agents. Geography does not seem to affect this mismanagement
of marketing efforts either. We’ve tested these realities from Kota Kinabalu in
Malaysia to Kanata, Canada.
10
T he Problem
Lies in the
Business Model:
The Approach to
Growth
11
The
New Model
12
New Marketing Reality 2
or future clients who will purchase your product or service within the next few
weeks, months or years. They exist. They are real.
The bottom part of the triangle represents the vast majority of the population
and it is still where, our research clearly shows, most businesses attempt
product or service.
The way to win in business is to only market to and spend time with the
Known Market. The 20% of people who will yield 80% of your income; those
people who have put their hands up and somehow said, “I’m somewhat likely
to buy what
you are offering!”
to poor sales and marketing results. A much better method exists. It causes the
Known Marketplace to come directly to you!
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F orget Chasing
Them!
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New Marketing Reality 3
15
Y ou’ve
been trained in
antiquated methods!
16
New Marketing Reality 3
I
have been trained in obsolete methods and strategies. If you are using the same
old marketing and sales techniques that might have worked in the past, you
need a refresher—because that old stuff doesn’t work any more.
Chasing customers isn’t the way to get rich today! Use a more
powerful tool — attraction!
Manipulation is out!
There is a new way to sell today. Look at the various aspects of the selling
will see that what might have worked previously no longer applies today. Yet
there is no shortage of seminars, coaches, books and ‘systems’ teaching people
strategies that neither understand the changes in the mindset of consumers nor
the more effective methods to create massive shifts in sales results.
Look at prospecting for example. Many people have been trained in the idea
of chasing prospects. We are told that ‘selling is a number’s game.’ The idea is
that if you just throw enough mud on the wall, some of it is bound to stick. We
are told to be strong and all we need is tougher skin. We should feel happy and
just deal with rejection. We need to get 99 ‘no’s’ and that—somehow—is a good
thing because we are closer to the ‘yes.’ Ridiculous.
They forget to tell us how long it takes to be rejected 99% of the time. They
never talk about the emotional cost of being rejected so much. No wonder
salespeople are constantly moving from company to company, industry to
industry... thinking that they should just be stronger. Tougher.
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New Marketing Reality 3
I nstead of chasing prospects, we believe that you need to get them coming to
you. We will show you how to become a magnet to tons of prospects who are
predisposed to buy what you are selling and make them come directly to you.
Doesn’t that sound better?
You would also do well to forget silly notions of ‘closing’ sales the way you’ve
been trained. Many of you have been trained to manipulate prospects to buy.
Of course you need to ask for the order but learning the killer power close is a
waste of time. Consumers just don’t fall for this type of verbal handiwork.
Theodore Levitt
Harvard Business Review
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New Marketing Reality 3
T he way most people try and sell is very much akin to the difference
between a one night stand and a marriage. The money is in the marriage model
not the one night stand. Marketers today need to get their eyes off the short-
term model of one night stands. You need to focus on the long-term. Frankly,
you wouldn’t use the same language and strategies for both goals. If you want
to score a sale tonight, you will say and do just about anything to close the sale.
That’s the way so many salespeople and so many marketing departments do it
today. All they are interested in is the next sale. The winners today follow the
marriage model. Your approach to entering into the marriage model would be
quite different than if you were merely taking someone home with you for a
night.
The highest income earners today are not using outdated methods of cold
calling and customer manipulation.
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S
elling is like
kissing!
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New Marketing Reality 3
Y ou can’t kiss someone who is backing away from you. The best kissers are
always leaning forward. That’s what you need to get prospects doing... leaning
toward you. (Not trying to sell people who are backing away from you—like so
many people do.)
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New Marketing Reality 4
T he reality of our marketplace is that what might have worked in the past is
no longer effective. Costs are rising and results are constantly going down. The
Traditional advertising costs have risen at staggering rates, yet what used to
bring in 200 or 300 customers to a retail establishment would be lucky to pull
in 10 today. Yellow Page advertising has doubled in price in the past decade,
yet with all the clutter and plethora of options, the results continue to decline.
Still, so many industries continue to advertise there unabated.
The same is true for direct mail advertising. What used to produce a 3%-5%
response rate would be lucky to pull in .05% today. That fact surely isn’t
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New Marketing Reality 4
Given the sheer amount of marketing messages hitting consumers today, your
advertising (and we consider everything from sales calls to emails to webpages
as advertising) needs to feature you as a credible vendor, not a product-pusher.
Even if you work for a huge corporation with fancy brochures and fandangled
websites, you still need to establish your personal credibility. Prospects don’t
believe you! They don’t think you’ll tell the truth. So you need to show that
you know what you are talking about. They work hard for their money and
they need to know that you will direct them with credible information.
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“ ”
Selling wasn’t
always a dirty word!
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New Marketing Reality 4
Not only does your message need to penetrate the marketing noise out there,
it needs to convey what you are about. It needs to show you, your product or
of marketing noise.
What do people buy? Really? They buy YOU. They don’t care about your
fancy brochure, they buy you. So any time your advertising can help prospects
trust you more, the more effective it will be. People don’t trust marketers or
salespeople like they did 20 or 30 years ago. Research has proven conclusively
that those of us in sales or marketing are not believed and people treat us with
more suspicion than ever before.
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I f Trust Is So
Important Today,
What Should Your
Marketing Focus
On?
26
What Business Are You In?
W hen your advertising helps people trust you more, you win more. There
are several ways to do this as we will see later, but it must include information
about how knowledgeable you are and that people can rely upon you when it
comes to their money.
A key part of this is that the bigger the purchase or, the money at stake, the
greater is the potential for fear in their mind. Your advertising, positioning and
branding needs to help lower that level of fear in their mind.
Your advertising needs to make you stand out. Don’t miss the emphasis here.
We mean YOU. So often you create great marketing materials and you sell
everything else but you. Product pushing doesn’t work any more, not like it
used to.
In addition, you need to somehow be seen by the consumer you are seeking
to reach. When they listen to so many radio commercials, not to mention
television, email marketing messages and direct mail, it’s no wonder that you
have to work ten times harder to get your advertising in front of them. Just
way for your advertising, your sales efforts and your marketing to stop them
and have it say “Here I am... pay attention to this!”
Buy shelf life, that’s what you need to do. That’s one of the reasons a book
is such a great advertising tool. It keeps you, your company, your message in
front of the prospect for days, weeks, months, even years. The perceived value
of a book is enormous. People don’t throw out books.
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People Don’t
Throw Out Books!
Now that’s shelf life.
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New Marketing Reality 5
N ow this might seem obvious but it’s not when it comes to sales and
drivel. It’s nothing more than non-believable noise from people who think way
too much of themselves. Messages like “The Best,” “Number 1,” “The Biggest”
are not believed today and say nothing. People don’t care about you. They
care about themselves and their problems.
Still 99.9% of the efforts of salespeople and marketers are nothing more than
this “look at me, ain’t I great” advertising. We see it starting right at the
headline of most marketing pieces and advertising websites. It starts right at
ad is the headline, yet most ads feature things that are of no interest to the very
Most ads include their company name, logo or silly picture in the headline.
Why? Because they don’t understand the main message in this book which is that
consumers have changed but your marketing strategy hasn’t. They don’t care
about you.
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New Marketing Reality 5
S o why put the company logo at the top of a website’s homepage? Seriously.
I know why. Because the owner of the company, the salesperson or the creator
of that logo loves that logo. They say it’s for branding purposes but it’s not.
The real reason has more to do with the fact that they spent so long developing
it that they are emotionally tied to it. And since everyone else does it, then it
must be okay. It’s not.
Including pictures, corny slogans and details of your product are a waste of
time. Why? Because the average consumer doesn’t care about you. They care
about themselves.
buying or selling your house! Why do so many real estate agents use that same
slogan? And if everyone else is using it, why are you?
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T he Business
Multiplier way is
to remember that
prospects don’t care
about you!
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New Marketing Reality 6
Y ou and I know that you are different from the competition, but the general
marketplace doesn’t. I imagine you are very good at what you do and that you
really care for your customers, but the people you are trying to reach don’t.
than the other person down the street who sells what you sell, but in the mind
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P erception is
Reality.
And most of you
are perceived to
be the same as the
next guy!
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New Marketing Reality 6
ads are exactly the same. Your brochures are similar. Your ads don’t say that
you are any different. There seems to be a disease of sameness.
This hasn’t happened by accident. It’s happened because people are creatures
of habit. They do what others do without really thinking. They have always
done it that way so that paradigm governs their choices in marketing, but it’s
Is she one of the top salespeople in the country? Yes. Is she trained in a
specialty? Yes. Does she have a myriad of happy customers? Yes. Is she
trustworthy? Yes. Does she get tons of referrals? Yes. Does she sell great
products? Yes. Do prospects see her any differently than all of her competitors?
NO.
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Spermanently separate herself from everyone else who does what
she does. The result was staggering for her. She published a book
entitled Protect Yourself - Everything Seniors Need to Know to Avoid
Being Taken Financially. She isn’t looking to make money from
selling books, she just wanted to position herself as an expert and an
are authors? Talk about the power to stand out above the crowd.
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New Marketing Reality 7
There exists a real need today to utilize innovative methods for getting in front
of clients. You need to consider strategies that are perhaps different than what
is currently the standard for your industry. Dr. Lou Spinozzi, an optometrist
from Denver, Colorado regularly attends dental conventions for ideas. He’s
got the idea. He now uses unique tactics such as press releases, postcards,
articles and interviews he sets up as marketing. Of course, he’s also written
marketplace.
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A book
guarantees you
instant (and never
ending) visibility!
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New Marketing Reality 8
F irst came Dress for Success, teaching you the importance of looking sharp
if you are looking to succeed in sales. Then the seminars about everything
from Power Closing Skills to Professional Selling Skills by leading management
consulting companies... even courses teaching you how to manipulate people
based on their eye movement. The end result was to make you a slick sales
person.
Listen carefully. The quality of the pen you use isn’t nearly as important as
the depth of your credibility. Is the way you look important? Of course it is.
Should you not drive a nice car if you’re taking prospects to look at houses?
Sure, it should be a great car! But when it comes to comparing externals like
dress, pens and cars to internals such as integrity, knowledge, character and
trust, they aren’t even comparable.
The reality of our day is that unless you are seen as a trusted, credible advisor
who solves problems for people and that you will put them and their needs
ahead of what you are pushing or will make from them, you are dead in the
water.
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W ho do they
1. YOU
2. Product / Service
3. Company
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New Marketing Reality 8
I f your prospects buy you and buy on trust, then why is product-pushing so
prevalent in your marketing? Whenever you compete strictly on a product
basis, you turn yourself into a commodity and that is not the way to create
market dominance, that’s the way to suffer in the vast wasteland of low fees,
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New Marketing Reality 9
D
Persuasion clearly shows the power of authority for helping in the sales
and marketing arena. Among other important keys such as social proof and
likeability was authority. That ability to be seen as someone people should
The famous Milgram studies concluded that if someone held a high enough
position of authority, he could get subjects to do just about anything. His
seminal study involved gathering students in a waiting room where they came
to participate in a study on electricity. He would go into the waiting room
dressed in his white medical smock, stethoscope and clip board to pick subjects.
He would take them into the lab two at a time. Once inside, he sat one student
in a chair and hooked him up to electrodes while the other student watched.
Once done, the second student would go to the other room where all the
electrodes gathered to the back of an electrical contraption.
The second student was told that he was there to measure the effects of
electricity on the human body. He was to ask a question of the zappee and
on the electrical machine which would shoot a jolt of electricity through the
wires into the zappee. In addition, after every question asked, the zapper would
double the watts being sent into the other student. After 4 or 5 wrong answers,
switch.
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New Marketing Reality 9
It got so bad that the screams could be heard down the hall. The zapper was
admonished to continue regardless of the protests and if the zappee refused to
answer, the zapper was to consider that a wrong answer and zap him anyway.
By this time, the screams were blood-curdling. Still the doctor, white smock
and all, told him to continue.
A s it turns out, the zappee wasn’t actually hooked up to the machine - it just
looked that way to the zapper. The purpose of the study was to see how far
had told them to do so. The results were shocking (no pun intended). Because
it was a doctor who was giving the orders, the student acquiesced, even though
he knew it might hurt or possibly kill the other person; he did what he was
told.
This whole exercise proved the power of authority in the persuasion game.
Milgram would tell you to make sure to create an aura of authority so you can
move the sale in your direction. Even if you are new, even if you are not the
best in your company, we suggest you include an authority orientation in your
marketing because in our day, it moves your objectives forward.
The power of this can be enormous for example if you can consummate the
sale in 2 visits instead of 4 or 5. If they see you as a knowledgeable person of
authority, they will accept your proposals much more readily decreasing the
time from introduction to purchase.
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W hat if you
could accomplish
more sales in less
time?
43
Y es, you are
credible enough to
publish a book!
44
New Marketing Reality 10
45
New Marketing Reality 10
I f you look at the New Marketing realities described in this book, you will see
that if you want succeed in sales or building any business or practice, you need
to reinvent your marketing. In essence, we have said that your marketing must:
Since I’ve been sharing this message for almost 2 decades, I know how many
of you feel. Who am I to write a book? I’m not a writer. Great. Neither were
This isn’t about getting you to do book tours and book signings, it’s about
using a book to help you overcome the new marketing realities that you face
every day.
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A book is a
marketing brochure
on steroids.
47
New Marketing Reality 10
I’m a procrastinator.
You can’t keep going like this. Just consider how much you can multiply your
business with the power of a book! You need a coach. That’s what we do.
48
I t’s not really
about a book.
It’s all about
marketing!
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New Marketing Reality 10
more power than a book. When you offer a FREE book, people will come out
of the woodwork to get it. Rosieta Shaary, one of our authors, went from 20
calls a week through her $1500 ad to over 500 calls from the same size ad when
she offered a FREE book in that ad.
The perceived value of a book is high, even though the relative cost is small.
Not only will it attract prospects to you, it positions you correctly in front of
those people. Instead of you chasing prospects in the way you are doing now,
make them come to you.
differentiate yourself from everyone else who sells what you sell. You have to
change the current perception that you are just like all the others who do what
you do.
If you send a FREE book to your prospect or show up at a sales call with your
published book, you will instantly make your competition totally irrelevant.
autographed his book for you? Do you know many authors? Well, get this...
neither do your prospects. That’s a powerful way to say to the market, “I’m
different!”
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New Marketing Reality 10
Are you aware that every newspaper, magazine, radio show, television
space, time and shows with stories, articles, interviews and content. Where do
you think all that comes from? In a large part, it comes from authors. In our
society, those who have written books are perceived to be experts and there is
a huge demand for them to share their expertise.
If you want to keep your name in front of your target market then you should
Since one of the main themes of this book is that the consumer has a disdain
(almost) for marketers today, anything you can do to raise your credibility will
almost certainly help attract prospects to you. You need to seriously consider a
book because in our society, authors are veiwed as credible. When someone’s
picture is on a book, you see them as someone you should listen to.
51
New Marketing Reality 10
Imagine what would happen to your business if you could get your prospects
to buy faster! Imagine that you could close the same amount of business in a
fraction of the time. What if you could have someone (or something) sell your
prospects before they even met up with you? You now have that ability as an
author. Many of our authors send their books to their prospects before the
appointment to speed up the sales cycles.
If you were a dentist and you had 30% more case acceptance, what would that
do to your bottom line? What if you were a cosmetic surgeon who could have
patients accept your treatment plan without any balking?
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Y our answer is...
publish a book.
53
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