Governing Your Corporate Website

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GOVERNING

YOUR
CORPORATE
WEBSITE

HOW-TO GUIDE
Governing Your Corporate Website
HOW-TO GUIDE

You have just put the finishing touches on your new corporate website. Before you market your
web presence and start attracting users to your site, be sure to implement proper governance
policies to reduce the risk of expensive litigation.

Use Demand Metric’s downloadable Privacy Policy template, and Terms of Use
template as a baseline when creating these essential website policies.

What Goes into a Privacy Policy?


What Information We Collect — this section outlines what information you collect, including name,
contact details, credit information, etc.

How We Use This Information — the purpose for collecting information.

Who We Share This Information With — documents who, if any, third-parties will receive informa-
tion that your organization is collecting.

What Goes into a Governance Document?


At the highest level, the Website Governance Document is intended to address the following:
Governance Goals, Governance Structure, Governance Process, Website Roles & Responsibil-
ities, Implementation Timeline, Website Training, Website Funding Model, Website Metrics and
Continuous Improvement.

Use Demand Metric’s Website Governance Document to create a website


governance document that will help you govern your corporate website.

Bottom Line
Before you launch your corporate website, be sure to govern its usage with a Privacy Policy and
Terms of Use.

2 GOVERNING YOUR CORPORATE WEBSITE HOW-TO GUIDE


Action Plan
STEP 1 - Define User Scenarios

The Website Governance


1 Define User
Scenarios Document Offers A User
Overview

Set Your
2 Privacy Policy
Document why different
types of users will navigate to
your website.

Gather your information


requirements so that you can
Determine
3 Terms of Use
include these in your Privacy
Policy and Terms of Use.

Obtain Legal
4 Counsel

Website Governance Document

Post Your VIEW RESOURCE


5 Policies

Update as
6 Necessary

3 GOVERNING YOUR CORPORATE WEBSITE HOW-TO GUIDE


Action Plan
STEP 2 - Set Your Privacy Policy

Define User Privacy Policy Template


1 Scenarios Defines Your Unique Policy

Use Demand Metric’s


Set Your
2 Privacy
Policy
downloadable Privacy Policy
Template to get the ball
rolling with customizing your
unique policy.

Determine
3 Terms of Use

Obtain Legal Privacy Policy Template


4 Counsel
VIEW RESOURCE

Post Your
5 Policies

Update as
6 Necessary

4 GOVERNING YOUR CORPORATE WEBSITE HOW-TO GUIDE


Action Plan
STEP 3 - Determine Terms of Use

Define User Organize Terms & Conditions


1 Scenarios with the Terms of Use
Template

Set Your
2 Privacy Policy
Add your organization-
specific terms & conditions
to Demand Metric’s
downloadable Terms of Use
Template.

3 Determine
Terms of Use

Obtain Legal
4 Counsel Terms of Use Template

VIEW RESOURCE

Post Your
5 Policies

Update as
6 Necessary

5 GOVERNING YOUR CORPORATE WEBSITE HOW-TO GUIDE


Action Plan
STEP 4 - Obtain Legal Counsel

Define User Get Legal Advise Once


1 Scenarios Draft Policies Are Ready

Consult your legal team


Set Your
2 Privacy Policy
when you have finished
your draft policies to ensure
you have captured your
organization’s requirements
adequately.

Determine
3 Terms of Use

Obtain Legal
4 Counsel

Post Your
5 Policies

Update as
6 Necessary

6 GOVERNING YOUR CORPORATE WEBSITE HOW-TO GUIDE


Action Plan
STEP 5 - Post Your Policies

Define User The Corporate Website


1 Scenarios Showcases Your Policies

Upload your policies to the


Set Your
2 Privacy Policy
corporate website.

Determine
3 Terms of Use

Obtain Legal
4 Counsel

5 Post Your
Policies

Update as
6 Necessary

7 GOVERNING YOUR CORPORATE WEBSITE HOW-TO GUIDE


Action Plan
STEP 6 - Update as Necessary

Define User Update Your Website


1 Scenarios Policies & Processes as
Needed

Set Your
2 Privacy Policy
As your organization makes
changes to its website
strategy or operating
processes, update your
website policies accordingly.

Determine
3 Terms of Use

Obtain Legal
4 Counsel

Post Your
5 Policies

Update as
6 Necessary

8 GOVERNING YOUR CORPORATE WEBSITE HOW-TO GUIDE


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